About Goods & Services
  
Goods & Services is a product design and engineering company. 

We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services. Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size. 

Headquartered in the United States, we operate regional development centers in Mexico and the United Kingdom. This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect.

About the job

Goods & Services is looking for a Senior Transformation Program Manager who supports a client’s platform modernization program. The client is undertaking one of the most significant technology overhauls in its history, replacing a legacy, on premises call and platform infrastructure that handles approximately 5 million calls per day with a cloud-native, modern platform built from the ground up.

The Senior Transformation Program Manager will be the operational backbone of this office, owning the day-to day program structure, ensuring decisions are made with velocity and documented with rigor, and keeping multiple tracks aligned without creating overhead for the implementation teams doing the work.

Core Function:

• You will own the program management infrastructure: MoSCoW tracker, decision log, status reporting, cross-track dependency management, and the executive readout cycle. You will also be a key partner in knowledge transfer to the client’s internal project manager, with the explicit goal of leaving behind a functioning PPM methodology at the end of the engagement.
• You will bring informed, program-level challenge on technical sequencing, delivery risk, and integration decisions, translating complex technical inputs into governance-ready language. You are a partner to the architects and technical specialists in this program, not a replacement for them.

What you’ll do:

• Program governance & structure
  • Own and maintain the MoSCoW priority tracker across all workstreams, running prioritization sessions, challenging scope and benefits, keeping must-haves clearly separated from could-haves.
  • Maintain the program-level decision log, every decision documented with context, rationale, owner, date, and downstream dependencies.
  • Manage the cross-track dependency map across all active projects, flagging conflicts and sequencing risks before they become blockers.
  • Produce weekly program status reports and executive readout materials, timeline, risks, decisions required, deliverable status, and escalation items.
  • Chair or co-chair weekly program cadence meetings; prepare agendas, ensure decisions are made (not deferred), and track action items through to closure.
  • Own stage gate preparation across program phases, ensuring each tranche has documented entry and exit criteria, and that leadership has what it needs to make a clear go/no-go call.
• Risk, issues & decision velocity
  • Proactively surface risks, assumptions, and issues before they stall the program, with particular attention to integration points between implementation vendors, internal architecture, and the Transformation Office.
  • Apply cloud transformation experience to anticipate where these programs typically break: integration complexity, scope drift, vendor dependency, and the gap between architecture decisions and delivery reality.
  • Maintain a single source of truth for program status, what has been decided, what is open, and what is blocked, and communicate that view simply and consistently to all stakeholders.
  • Support the development of decision and comparison matrices for platform, sequencing, and investment choices.

• Stakeholder & vendor coordination
  • Coordinate across multiple implementation partners and internal teams without creating reporting burden for the people doing the work.
  • Ensure that cloud platform vendor plans, risks, and dependencies are visible and integrated into the overall program governance model, this role governs vendor integration into the program, it does not replace vendor delivery management.
  • Ensure that all project and other parallel initiatives remain aligned with the program's scope and timeline, identifying overlap, dependency, and potential duplication.
  • Support executive readout preparation, translating program status into clear, decision-ready language for C suite, board, and lender audiences.
  • Interface regularly with the client’s internal PMO and project manager, transferring methodology and building internal capability. Partner with the Program Governance Lead on benefits tracking inputs and financial governance as needed.
• Build, operate, transfer
  • Approach every process and framework you introduce with the intent to leave it behind, document all methodologies, templates, and cadences so that the client’s team can run the program operating rhythm independently after the engagement.

What you’ll need:

• 8+ years of program or project management experience, with at least 3 years leading enterprise cloud transformation programs.
• Demonstrated ownership of a cloud modernization program, cloud-native platform build, large-scale cloud migration, or equivalent. You have led a program of this type, not just supported one, and you can speak to what went wrong as clearly as what went right.
• Experience running multi-vendor, multi-track programs where you were responsible for dependency management, cross-team coordination, and keeping delivery honest against a strategic plan.
• Hands-on experience with PPM frameworks — MoSCoW prioritization, RAID logs, decision logs, stage gate governance, and executive reporting cadences.
• Consulting or TMO/PMO model experience, not embedded in a single delivery team, but governing and orchestrating multiple workstreams from an independent program layer.
• Working knowledge of cloud transformation concepts, cloud-native development, microservices, DevOps, infrastructure-as-code, and what these mean for program phasing and dependency management.
• Comfortable with cost modeling concepts (CapEx vs. OpEx, total cost of ownership) at a governance level, an informed partner to the financial modeler, not the modeler.
• PMP certification.

Preferred:

• Experience with AWS.
• Experience with telecom, communications platforms, or regulated industries.
• AWS Cloud Practitioner or equivalent cloud fluency certification.

Nice to have:

• SAFe, PRINCE2, or equivalent transformation methodology.

About Goods & Services
  
Goods & Services is a product design and engineering company. 

We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services. Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size. 

Headquartered in the United States, we operate regional development centers in Mexico and the United Kingdom. This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect.

About the job

Goods & Services is looking for a IT Operations & Logistics Coordinator who thrives in fast-paced, service-oriented environments while managing both technical helpdesk responsibilities and cross-functional coordination tasks. The ideal candidate brings strong Windows and IT helpdesk expertise, exceptional organizational skills, and a genuine commitment to delivering outstanding customer service to internal and external stakeholders. Candidates must be located or willing to relocate to Merida, Yucatan, Mexico.

What you’ll do:

• Serve as a point of contact for IT service desk requests across the organization, ensuring timely resolution and clear communication throughout the lifecycle of each ticket
• Provide Tier 1 and Tier 2 support for Windows desktops, laptops, and peripherals including software installation, OS troubleshooting, and hardware diagnostics
• Administer and troubleshoot Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive
• Execute PowerShell scripts for routine administrative tasks such as user provisioning, license management, and system reporting
• Contribute to automation and process improvement initiatives using scripting (PowerShell, Bash, or Python a plus)
• Maintain accurate and up-to-date records of IT assets and configurations within the IT asset management system
• Document technical procedures, known issues, and resolution steps in the knowledge base to enable team self-service
• Coordinate end-to-end logistics for IT equipment including procurement, shipping, receiving, and inventory tracking across multiple locations
• Liaise with vendors, freight carriers, and customs brokers to facilitate timely and compliant delivery of hardware and technology assets
• Manage import/export documentation and ensure compliance with applicable customs and trade regulations for cross-border equipment shipments
• Track and reconcile asset inventory; conduct periodic audits and generate reports for management review
• Coordinate onboarding and offboarding logistics to ensure equipment is provisioned and recovered on schedule.
• Provide customer service and communication.

What you’ll need:

• 3+ years of experience in an IT Helpdesk or Service Desk environment with demonstrated progression in scope and responsibility.
• Excellent written and verbal communication skills in both English and Spanish.
• Exceptional customer service skills with a professional, patient, and solution-oriented communication style with demonstrated experience using ticketing systems such as ServiceNow, Jira, Zendesk.
• Experience with Mobile Device Management platforms (Rippling, Intune, Jamf, or equivalent).
• Experience with inventory management and coordinating logistics, shipping, or equipment inventory in a corporate environment.
• Knowledge of customs regulations and import/export documentation for electronics and technology hardware in Mexico (imports, Mexican NOMs, certifications).
• Solid hands-on expertise with Windows OS administration, troubleshooting, and endpoint management.
• Proven ability to manage competing priorities and maintain meticulous organizational systems.
• Ability to work independently in a nearshore/remote-adjacent model while staying closely aligned with a distributed team.

Nice to have:

• Working knowledge of Windows PowerShell for administrative scripting and automation.
• Experience with scripting languages beyond PowerShell (Python, Bash) for process automation.
• Familiarity with Jira Service Management for ticket routing, SLA management, and reporting.
• CompTIA A+, Network+, or Microsoft certifications (MD-102, MS-900, or similar).
• Prior experience in a company undergoing mergers, acquisitions, or multi-entity IT consolidation

About Goods & Services
  
Goods & Services is a product design and engineering company. 

We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services. Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size. 

Headquartered in the United States, we operate regional development centers in Mexico and the United Kingdom. This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect.

About the job

Goods & Services is looking for a Senior Data Architect who supports data architecture initiatives across cloud environments. Data Architect will play a role in designing, implementing, and optimizing our data infrastructure, systems and solutions to support business objectives and technical requirements. We are committed to leveraging data-driven insights to drive innovation, enhance decision-making, and deliver exceptional value to our customers.

What you’ll do:

• Design, implement, and optimize data models, databases, data warehouses, and data lakes to support data storage, retrieval, and analysis needs.
• Support strategic vision and roadmap for data architecture, in alignment with the company’s overall objectives and goals.
• Define data architecture standards, best practices, and patterns to ensure the integrity, reliability, and scalability of our data assets.
• Collaborate with cross-function teams, including software engineering, data science, and business domains to align data architecture initiatives with business requirements and technical objectives.
• Architect and implement data integration solutions, ETL pipelines, and data governance frameworks to ensure the accuracy, consistency, and security of data across all systems and processes.
• Design and implement master data management (MDM) strategies, data quality management processes, and metadata management solutions to enable data governance and compliance.
• Evaluate and recommend data technologies, tools, and platforms to optimize performance, cost, and scalability.
• Build strong partnership with data engineering to ensure proper alignment fostering a culture of innovation, collaboration, and continuous learning.

What you’ll need:

• Bachelor’s or master’s degree in computer science, engineering, or related field.
• 5 years’ experience in data architecture, database design, and data management.
• Experience in data modeling, database technologies, data warehousing, and ingestion frameworks.
• Experience with NoSQL, Kafka, Middleware, and cloud-based platforms (e.g., AWS, Snowflake)
• Experience designing and implementing callable, high-performance, and resilient data architectures for complex enterprise environments.
• Technical knowledge in data quality standards, governance and design.
• Excellent leadership, communication, and interpersonal skills, with the ability to effectively collaborate with senior technology leaders at all levels of the organization.
• Demonstrated ability to think strategically, drive results, and navigate complex technical and organization challenges in a fast-paced, dynamic environment.

Nice to have:

• Certifications such as Certified Solutions Architect.

About Goods & Services
  
Goods & Services is a product design and engineering company. 

We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services. Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size. 

Headquartered in the United States, we operate regional development centers in Mexico and the United Kingdom. This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect.

About the job
 

Goods & Services is looking for a Staff-to-Senior level Marketing Specialist to lead our comprehensive marketing strategy and execution. This is a pivotal role that sits at the intersection of brand growth, data analysis, and content production. You will be responsible for the end-to-end lifecycle of our marketing efforts, supporting Goods & Services through branding, culture-building, and People Ops initiatives.

The ideal candidate is a strategic thinker who isn't afraid to be "hands-on" with content creation and has a proven track record in the IT/Tech industry.

What you’ll do:

• Drive brand growth by executing high-impact campaigns focused on Brand Awareness, Engagement, and Lead Generation-
• Develop and manage all content for Goods & Services, including branding materials, culture-focused storytelling, and talent management/People Ops content.
• Oversee and optimize all company channels, including LinkedIn, Instagram, and our Website, ensuring a consistent and professional brand presence.
• Act as the primary liaison with our main studio supplier, managing collaborative workflows and ensuring brand alignment.
• Analyze consumer data and campaign performance to pivot strategies and maximize impact.
• Direct responsibility for managing and staying within the allocated marketing budget.
• Balance high-level strategy with the day-to-day operational tasks required to keep marketing efforts running smoothly.

What you’ll need:

• 3 – 5+ years of experience in marketing roles.
• Strong background in the IT sector or industries aligned with Goods & Services.
• Demonstrated ability to create compelling content. While we are open to your specific toolkit (Photoshop, AI tools, or Graphic Design software), you must show a high level of proficiency and professional output.
• Strong experience in data consumption. We want to understand how you use data and BI tools to drive marketing decisions.
• Proven success managing professional social media profiles (specifically LinkedIn and Instagram) and web platforms.

About Goods & Services
  
Goods & Services is a product design and engineering company. 

We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services. Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size. 

Headquartered in the United States, we operate regional development centers in Mexico and the United Kingdom. This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect.

About the job
  

Goods & Services is looking for a Senior Full Stack Software Engineer In Java who will be responsible for designing and implementing scalable serverless architectures, primarily using Java and TypeScript within an AWS ecosystem. This engineer will also play a key role in building responsive, modern user interfaces using Vue and React.

What you’ll do:

• Design, develop, and deploy production-grade serverless functions using AWS Lambda.
• Architect and maintain scalable microservices and APIs using Java and TypeScript.
• Build and maintain high-performance web applications, leveraging both Vue and React depending on project requirements.
• Manage and optimize AWS cloud resources to ensure high availability and security.
• Work closely with cross-functional teams to translate complex business requirements into technical specifications.
• Drive best practices in unit testing, CI/CD, and documentation to ensure a reliable and maintainable codebase.

What you’ll need:

• Extensive experience in backend development, specifically with modern Java frameworks and design patterns.
• Deep expertise in the AWS suite, with a specific focus on AWS Lambda, API Gateway, and S3.
• Proficiency in TypeScript for serverless application development and backend logic.
• Strong professional experience in Vue.js or React, with the ability to work interchangeably across both to build dynamic SPAs (Single Page Applications).
• Expert knowledge of HTML5, CSS3, and modern JavaScript (ES6+).
• Experience with Serverless Framework or AWS SAM.
• Solid understanding of RESTful API design and/or GraphQL.
• Familiarity with SQL and NoSQL databases (e.g., PostgreSQL, DynamoDB).
• Experience with Git-based version control and CI/CD pipelines.

Preferred:

• Certified as AWS Developer or AWS Solutions Architect.
• Experience with IaC (Terraform or AWS CDK)
• Knowledge of state management libraries (Vuex, Redux, Pinia).

About Goods & Services
  
Goods & Services is a product design and engineering company. 

We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services. Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size. 

Headquartered in the United States, we operate regional development centers in Mexico and the United Kingdom. This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect.

About the job
  
Goods & Services is looking for a Data Platform Engineer who is responsible for hands-on implementation, maintenance, and operational support of modern lakehouse platforms, with a focus on Microsoft Fabric / OneLake.

In this role, you will participate in the full lifecycle from requirements to deployment and production support, translating business needs into reliable data products while ensuring data quality, monitoring, and performance. You will work closely with Solution Architects to follow platform standards across multiple engagements.

What you’ll do:

• Ensure data quality and reliability by implementing data quality checks, monitoring anomalies, performing root cause analysis on pipeline failures, and proactively identifying and resolving data or process issues impacting reliability, cost, or stakeholder trust.
• Implementation & Operations: Design, build, and maintain data ingestion and orchestration components (e.g., Fabric Data Pipelines, notebooks) for patterns such as file drops, APIs, and database extracts.
• Reliability & Quality: Ensure data integrity by implementing quality checks, monitoring anomalies, and performing root cause analysis on pipeline failures.
• Architecture & Modeling: Develop curated transformation layers (Silver/Gold) aligned to defined grains and keys to publish reliable data products.
• Operational Excellence: Operate and monitor platform components (schedules, alerts, runbooks) and maintain accurate “as-built” technical documentation.
• Stakeholder Collaboration: Work with analytics/BI teams to ensure datasets support reporting needs and assist with validation and adoption.

What you’ll need:

• 5+ years’ years in Business Intelligence, Data Warehouse, or Lakehouse projects.
• Proficiency in Python or Spark-based transformations and strong SQL skills for complex query analysis.
• Experience with Microsoft Fabric (preferred) or similar cloud data environments and orchestration tools.
• Deep understanding of Delta table concepts (partitioning, schema evolution) and dimensional data modeling (grain/keys).
• Proven ability to manage the full development lifecycle and troubleshoot performance problems across ingestion and consumption layers.
• Ability to express complex technical concepts in business terms and work effectively in a team environment.

Nice to have:

• Familiarity with reporting/semantic consumption patterns (Power BI familiarity is a plus).
• Comfort working in a client-services environment (multiple engagements, shifting priorities, clear communication, strong documentation).
• Knowledge of multi-unit retail/restaurant analytics is helpful but not required.

Why you’ll love working here:

• Remote work: We’re a global design and technology company with presence in Mexico, US, and London.
• Tools: We provide you a laptop and headset, ready to add value with us!
• Full Time Job: Work from Monday through Friday.
• Be Rich Program: We live our mission by adding value to the communities.
• Professional Development: We offer regular in-house Centers of Excellence (CoE) and Learning Sessions for professional growth.
• Internal Referral Program: Refer a friend and if hired, participate in a raffle to win amazing prizes!
• Other benefits: As made available as offered by employer.

About Goods & Services
  
Goods & Services is a product design and engineering company. 

We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services. Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size. 

Headquartered in the United States, we operate regional development centers in Mexico and the United Kingdom. This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect.

About the job
  
Goods & Services is looking for a Senior Software Engineer in Test who will deep into the challenging problems, come up with the solutions, and build innovative features which transform customers’ experience and bring efficiency by applying in the software build and delivery process. 

What you’ll do:

• Work closely with the Test automation engineers and cross functional product owners to translate the acceptance criteria to technical documents to write the automation scripts and integrate it with Test Automation framework and CI/CD pipeline.
• Provide the progress status update to Project manager and reporting manager.
• Ensure you work in align with the given project schedule for you and the team.
• Ensure all the functional requirements, business process flows are understood, and tested on the test, UAT env in adherence with the Quality assurance process and procedure
  .

What you’ll need:

• Bachelor’s degree in computer science or related field.
• 5+ years of experience in manual testing, automated testing and test plan preparation.
• Demonstrated experience in Java, JavaScript, Python, Rest Assured, Selenium, Cucumber, TestNG and Junit.
• CI/CD: Source code management with Git, Azure DevOps, Elastic/Kibana, Application performance monitoring.
• Solid Experience in Test Plan Preparation: Scenarios, Test cases, and writing scripts.
• Blackbox Testing: BDD, functional testing, and Business Process flow testing.
• Experience mentoring fast-paced teams with ownership of end to end to delivery.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good verbal and written communication skills.
• Able to work independently and as part of a team.

Nice to have:

• DevOps & Infrastructure Cloud: AWS: Lambda, EC2, S3.
• Containerization: Docker, Kubernetes.
• Experience in Jira and Database – Oracle or Document DB.
• Domain knowledge on Banking or Lending Industry.