The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

The main aspect of the role will be as the voice of the brand and community, taking calls from our members and encouraging them to continue with their membership, doing outbound calls to upgrade or reactivate the account of the customers who canceled before. The channel/skill may change depending on the client's request (inbound, outbound, reactivation, CS, etc..)

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Contact potential customers via phone, email, and social media to promote our subscription service and increase sales.
• Build strong relationships with existing customers and ensure that they remain loyal to the company.
• Use persuasive sales techniques to educate customers about the benefits of subscribing and to overcome objections.
• Manage and update customer records and sales data in our CRM system.
• Provide excellent customer service and support to ensure customer satisfaction and loyalty.
• Meet targets and performance metrics set by the clients.

What you’ll bring

• Previous experience in sales - preferably in a subscription-based service or a related industry.
• Excellent communication skills, quick to resolve the issue with great CS skills and high quality.
• Positive energy and can-do attitude.
• A person with high regard for integrity and diligence. Works efficiently with minimal supervision.
• An interest/passion for Craft Beer and Wine - ideal but not essential 

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

#helloconnect
#LI-Remote

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in Customer Care Specialist – French Bilingual are responsible for delivering a high level of courteous and efficient customer service in response to customer enquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers. Contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Being the first point of contact for our customers.
• Providing general support and building engaging relationships on each and every customer call or interaction.
• Actively offer all HelloFresh products and benefits to our customers on all interactions in line with current demands.
• Investigating and resolving customer complaints and feedback.
• Work towards the Customer Care team KPIs and targets set by the management team.
• Report and document any kinds of issues to the responsible departments.
• Actively suggest ways to improve internal procedures and processes.
• Run internal projects.
• Make every effort to support and positively reflect the HelloFresh brand to others.
• Being an expert regarding company policies, tools, and systems.

What you’ll bring

• At least 6 months Customer Service Representative BPO Experience.
• Fluent in both French and English.
• Amenable to work onsite in BGC, Taguig city and Bridgetowne, Quezon city.
• Excellent communication skills both verbal and written with the ability to convey information clearly and professionally
• Strong customer service orientation with well-developed interpersonal skills.
• Background in customer service, sales, or technical support roles is highly preferred
• Demonstrated active listening and comprehension skills to effectively address customer needs
• Strong ability to prioritize, manage time, and multitask in a high-volume, fast-paced setting
• High level of adaptability and flexibility to changes in processes, tools, or client requirements
• Keen attention to detail with a focus on accuracy, compliance, and adherence to process excellence.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location: BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)              

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

#helloconnect
#LI-Onsite

About the role

The Sales Development Representative performs a high-volume of cold-call engagements, actively uses their discovery and listening skills to identify potential customers, generate net new opportunities which are passed to their region’s sales team and ensure the accuracy of SFDC data.

What will you be doing?

• Prospect, qualify and develop leads into sales-ready opportunities
  • Establish and build rapport with prospects via telephone, email, and social media channels
    • Calling Prospects/Answering Prospect Calls
  • Successfully manage and overcome sales objections
    • Emailing Prospects/Responding to Prospect Emails
  • Transform all received leads into qualified sales opportunities
  • Research target contacts and accounts
    • Target company/contact research
  • Document all activities in Salesforce and Salesloft to ensure efficient lead management
  • Capture accurate and complete prospect information.
  • Salesforce Activity Notes, Lead Stage change and Opportunity builds
• Meet or exceed monthly and quarterly new opportunity generation metrics
• Meet or exceed daily call and email metrics.

What are we looking for?

What are we looking for?

• Minimum of one (1) year experience as a Sales Development (SDR) or Business Development Representative (BDR).
• Experience with heavy outbound sales calls.
• Excellent telephone and personal demeanor
• Must have strong written and oral communication skills
• Ability to qualify account and contacts for right fit and uncover prospects potential need for our solutions
• Ability to overcome objections
• Goal oriented and self-starter

What will make you stand out?

• Bachelor’s degree in Business or related field of study a plus

The Tech

• Google Apps (Docs, Sheets, Slide, Mail, etc.)
• Working knowledge of CRMs (Salesforce preferred)

What do we offer?

🌿 1. Health & Well-being
Auctane prioritizes the health and well-being of our employees and their families.

🩺 HMO Medical Insurance:

• Tiered Maximum Benefit Limit (MBL) based on job level.
• Comprehensive coverage for the employee and up to two (2) dependents.

🦷 Dental Insurance:

• Coverage for essential dental care services.

🧠 Mental Health & Employee Assistance Program (EAP):

• Access to confidential counseling and support services for mental health and personal challenges.

🏃 Wellness Program:

• Initiatives and resources designed to promote physical and mental well-being.

2. Financial Security & Compensation Enhancements
We offer benefits aimed at providing financial stability and enhancing your overall compensation.

❤️ Life Insurance:

• Financial protection for your loved ones.

⚠️ Accidental Death and Dismemberment (AD&D) Insurance:

• Additional financial protection in the event of accidental death or dismemberment.

🍽️ Meal and Clothing Allowance:

• Up to 3,000 PHP per month for meal and clothing expenses.

🎯 Bonuses and Supplemental Income:

• Opportunity to earn extra wages through company contests and incentives.

3. Time Off & Work-Life Balance
Auctane recognizes the importance of rest and personal time for a healthy work-life balance.

🌴 Paid Vacation Days:

• 15 paid vacation days per year, with additional days increasing with tenure.

🤒 Paid Sick Days:

• 15 paid sick days per year.

🎉 Paid Holidays:

• Observation of statutory national and local holidays.

💐 Bereavement Leave:

• Supportive leave in times of personal loss.

4. Professional Development & Recognition
We invest in your continuous growth and acknowledge your contributions to Auctane's success.

📚 Education Benefits:

• Support for continuous learning and professional development.

🤝 Referral Program:

• Incentives for recommending great talent to join the team.

Job Summary:

The Sales Development Representative is responsible for promoting D2L Products and Services, establishing customer relationships, and providing qualified, motivated leads to the Sales teams. As a key member of the sales team, the successful candidate will have in-depth knowledge of the company’s solutions, competition, and a keen interest in the eLearning industry.  The primary market focus is the education and corporate sectors.  

We are looking for an energetic, polished individual with exceptional communication skills and a talent for relationship building.  The successful candidate will gain expertise in accurately capturing and qualifying leads, effectively managing a sales pipeline, and achieving quarterly revenue targets.  

This Sales Development Representative provides a challenging career opportunity as well as career advancement within D2L.  

How You Will Make an Impact: 

• Responsible for exceeding objectives within your assigned territory  
• Able to understand and deliver D2L's unique value proposition and create solution vision with prospects  
• Actively participate in outbound calling campaigns to generate sales opportunities  
• Accurately capture and qualify leads gathered from trade shows, webinars, inbound calls, and other marketing initiatives  
• Follow-up with existing D2L contacts and develop them into sales prospects  
• Distribute leads and make qualified appointments for Sales Executives  
• Create and update lead generating emails and phone scripts  
• Update customer interactions through the CRM tool  
• Complete sales reports and present findings to executive management  
• Conduct market research and keep updated on product and industry knowledge, competitors, and industry knowledge  
• Represent D2L at occasional trade shows; some travel will be required 

What You’ll Bring to the Role:

• 1-2+ years in a Sales Development Role 
• Interest in pursuing a sales career within a fast-paced, constantly changing environment 
• Pro-active and goal oriented with the ability to maintain consistent levels of customer activity to generate sales leads and meet achieve quarterly objectives 
• Excellent written and verbal communication skills 
• Excellent time management skills with the ability to multi-task and organize/prioritize work independently 
• Strong interpersonal and customer orientation skills with the ability to influence decision makers 
• Demonstrated ability to work individually and collaboratively within a team environment 
• Previous experience in eLearning, the education sector, enterprise software and/or high tech solutions providers preferred 

Education Recommendations: 

• Degree or diploma in Business, Marketing or related