Pharmacy Operations Manager (Manager Patient Services)

Education & Experience

• Bachelor's degree or equivalent work experience required with a minimum of 2 years supervisory/management experience preferred
• 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required
• National Certification as a CPhT (or equivalent) and prior experience as a licensed pharmacy technician would be optimal in this role
• Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.

Job Salary: 

An employee in this position can expect a salary rate between $70,000 and $95,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law

Senior Pharmacy Technician – Clinical Trials

Band 4–5 Development Role
Manchester University NHS Foundation Trust (MFT)
37.5 Hours per Week | Clinical Trials Experience Preferred (Not Essential)
Aseptic Experience Alone Not Accepted

🌟 Job Overview

Pulse are now recruiting an experienced and motivated Senior Pharmacy Technician to support Clinical Trials services at Manchester University NHS Foundation Trust (MFT) — one of the UK’s largest, most innovative NHS organisations.

This is an excellent opportunity to join a dynamic, research‑driven pharmacy team delivering safe, compliant, and efficient technical services across a wide portfolio of clinical trials.

📝 Key Responsibilities

As the Senior Pharmacy Technician (Clinical Trials), you will:

• Support the day‑to‑day running of the Clinical Trials Pharmacy service
• Work alongside Senior Clinical Trials Technicians to ensure safe and compliant handling of Investigational Medicinal Products (IMPs)
• Assist in developing trial processes aligned with Trust strategies and study requirements
• Ensure all trial activity follows legislation, GCP, and local governance procedures
• Coordinate staffing within the trials area and contribute to workforce planning
• Promote strong teamworking across the Clinical Trials Pharmacy team
• Support training, competency assessments, and development of technical staff
• Maintain safe systems of work including COSHH, infection control, and statutory standards

📍 Location

Oxford Road Campus – Manchester Royal Infirmary (MFT)

💼 Working Hours

37.5 hours per week
Full‑time, Monday–Friday (on‑site)

🎓 Qualifications & Experience Required

Essential:

• BTEC/NVQ Level 3 (or equivalent) in Pharmaceutical Science
• GPhC‑registered Pharmacy Technician
• Accuracy Checking Technician qualification (ACT Level 4)
• Strong communication, organisation, and problem‑solving skills
• Ability to work independently and within a multidisciplinary team

Desirable (Not Essential):

• Clinical Trials Pharmacy experience – full training will be provided

Important:
❌ Aseptic experience alone will NOT be accepted as a substitute for the technical and regulatory requirements of clinical trials.

📨 How to Apply

If you're looking to develop your career within Clinical Trials and want to join a forward‑thinking, supportive NHS Trust, please get in touch today.

Hybrid schedule 1-2 days remote 3-4 days onsite in Manchester, NH.

The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required. Critical to this position is a person who is able to work independently and establish strong and credible relationships with patients, clinicians and internal Shields staff. Applicants should be results-oriented with a positive outlook, and a clear focus on high patient quality and service. Detail orientation and strong administrative/organization skills are required. Mature, approachable, professional, and comfortable in dealing with others both in-person and on the phone. Applicant must be reliable, tolerant, and determined; an empathetic communicator, able to see things from the other person's point of view. Most importantly, person must be able to work as a member of a close-knit team.

Provides integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services. Given that the Pharmacy Liaison will be located in one of the medical center clinics, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the liaison's success.

Job Duties:

• · Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
• · As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
• · Educate prospective pharmacy patients on how hospital serves patients and improves their overall care.
• · Support outpatient retail and specialty prescription medication needs.
• · Grow the specialty pharmacies patient population
• · Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions.
• · Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list.
• · Help develop new processes to ensure smooth operations and patient care.
• · Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• · Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• · Answer, resolve and triage inbound inquiries.
• · Perform refill reminder calls under the supervision of a pharmacist.
• · Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.
• · Ensure appropriate documentation in all required systems/tracking mechanisms.
• · Manage, organize, and update relevant data using database applications.
• · Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• · Identify trends, resolves problems; recommend improvements; implement change.
• · Actively participate in process improvement initiatives.
• · Act as a value-added business partner to stakeholders throughout the organization.
• · Protect organization's value by keeping information confidential.
• · Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
• · Willing to do whatever is necessary for the betterment of the Company.
• · Other duties as assigned.

Skills: Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills a must

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other: Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Specialties: Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

Experience/ Education:

• Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
• Years of Experience: Required 2 years, Preferred 3-5 years’ experience as a Pharmacy Technician
• Education: High School Diploma or GED required