Company Background

Our client is a leading global data center provider delivering hyperscale and edge infrastructure solutions across the Americas, EMEA, and Asia-Pacific. With 80+ data centers in 20+ countries, they partner with industry leaders such as Google, Oracle, NVIDIA, and Microsoft Azure to power the world’s digital infrastructure. Recognized as a USA TODAY Top Workplace for four consecutive years, the company continues to expand its global footprint and customer ecosystem.

Project Description

We are looking for a Cloud Infrastructure Engineer to help shape and deliver a modern cloud and hybrid IT strategy across Azure, AWS, and GCP. In this role, you will design scalable, secure, and cost-effective infrastructure that supports enterprise applications, hybrid connectivity, and next-generation data and AI/ML workloads.

Technologies

• Azure ecosystem
• Azure DevOps
• GCP / AWS
• Infrastructure as Code: Bicep
• Windows Server
• Microsoft SQL Server

What You'll Do

• Lead the assessment and modernization of enterprise cloud workloads, defining migration roadmaps across retain, re-platform, refactor, and retire scenarios;
• Design governed multi-cloud landing zones across Azure, AWS, and/or GCP, standardizing networking, identity, policy, and account/subscription topology through Terraform and Bicep;
• Establish cloud-agnostic infrastructure practices, reusable IaC modules, and automated provisioning standards to reduce manual operations and subscription sprawl;
• Govern identity and access across cloud platforms, SaaS applications, and CI/CD workloads using Microsoft Entra ID, conditional access, workload identity federation, and service principal controls;
• Architect secure hybrid and cross-cloud connectivity, including ExpressRoute, SD-WAN, traffic segmentation, and low-latency data transfer patterns;
• Implement zero-trust security controls for IT/OT boundaries, including inspected and policy-enforced traffic flows for SCADA, HMI, ICS, and enterprise systems;
• Design resilient, highly available cloud architectures with defined RTO/RPO targets and automated disaster recovery validation;
• Build platform services, CI/CD templates, and self-service infrastructure capabilities that enable internal teams to consume cloud services through documented standards and APIs;
• Implement governance, policy-as-code, and FinOps practices to enforce security, compliance, cost tagging, spend attribution, and cloud cost optimization;
• Support strategic modernization initiatives, including Kubernetes adoption, application containerization, database optimization, and reduction of Windows server licensing costs;

Job Requirements

• 7+ years of experience in cloud infrastructure engineering, with deep hands-on expertise in Microsoft Azure and production experience with at least two major cloud providers, such as Azure, AWS, or GCP;
• Strong experience with cloud networking, IAM, compute, IaaS/PaaS services, and Microsoft Entra ID / Azure AD, including conditional access, workload identity federation, SAML/SCIM, and service principal governance;
• Proven expertise in IaC using Terraform and/or Bicep, including governed landing zones, module registries, and cloud infrastructure migration;
• Hands-on experience designing and operating CI/CD pipelines using Azure DevOps, GitHub Actions, or similar tools, including pipeline-as-code, security scanning, and deployment gates;
• Solid understanding of zero-trust architecture, IT/OT boundary security, and industrial control environments such as SCADA, HMI, and ICS;
• Experience designing and validating disaster recovery architectures across regions and cloud providers, including RTO/RPO definition and automated failover testing;
• Familiarity with FinOps practices and tools, including cost tagging, spend attribution, showback/chargeback models, CloudHealth, CloudCor, or native cloud cost tools;
• Experience with policy-as-code frameworks such as Azure Policy, AWS SCPs, GCP Organization Policies, or Open Policy Agent;
• English level: B2 or higher;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

Why Kimchi?

Kimchi is the AI platform inside CAST AI. We started by helping companies run LLMs on their own Kubernetes clusters - now we're building the execution layer where agents do real work.

Our Infrastructure today: multi-model inference (MiniMax, Kimi, GLM-5, Nemotron, DeepSeek) with intelligent routing, an OpenAI-compatible API, and deployment flexibility from our GPUs to your VPC. The inference layer is the foundation. What we're hiring for sits on top of it: coding agents, agent runtimes, orchestration systems, and the reliability engineering that makes them actually finish things.

Tech Stack: TypeScript, Go, Kubernetes, AWS/GCP/Azure, MCP, Prometheus/Grafana/Loki, GitLab CI, ArgoCD.

Why harness engineering matters here
OpenAI and Anthropic ship models. They also ship one harness each - the scaffolding that turns a raw model into something that can plan, execute, recover, and complete work. We ship a different kind of harness: one built for cost-conscious, long-horizon autonomy, running on inference infrastructure we control end-to-end.
A decent model with a great harness beats a great model with a bad harness. We've watched this play out. The gap between what today's models can do and what you see them doing is largely a harness gap - and that gap is where we operate.

What you'll build
The ratchet.
Every time our agent makes a mistake, we engineer a solution so it never makes that mistake again. That means hooks that enforce constraints the model "knows" but forgets: pre-commit lint checks, permission gates, context compaction before the window fills. Success is silent, failures are verbose.

Long-horizon execution.
Our harness is built around spec-driven autonomy: meta-prompting, fresh context per task, worktree-per-slice git strategy, automatic replanning, crash recovery, stuck detection. We're implementing Ralph loops - when the model tries to exit, we intercept and reinject the goal into a fresh context. The agent reads state from disk and continues. Multi-session, multi-day work, without context rot.

Planner/executor splits.
Planning with a reasoning model, executing with a fast one, evaluating with a third. Separating generation from evaluation beats self-verification because agents reliably skew positive when grading their own work.

The harness surface.
CLI, TUI, MCP integration, sandboxed execution, telemetry. Our AGENTS.md is short - every line traces to a specific thing that went wrong. TypeScript on the surface, Go where it matters.

Memory and context.
Moving agents off laptops, giving them state that survives across sessions, managing context so information lands where it's actionable. Compaction, tool-call offloading, progressive skill disclosure.

What makes this different (with receipts)
You've seen the pitch: "we route to the best model." Everyone says that. Here's what we actually have:

• GPU infrastructure we own. Not just an API reseller. From GPU placement across clouds to the inference endpoint your agent calls - we control the cost curve.
• A harness-first thesis. We treat agent failures as configuration problems, not model problems. When we moved from a stock harness to our own, completion rates on internal benchmarks improved by 40%+ on the same model.
• Agents.md that earns every line. No brainstormed rules - every constraint in our system prompt traces to a real failure we saw and fixed.

Requirements:

• You've used AI coding agents in anger. Not demos - real work. You have opinions about Claude Code, Codex, OpenCode, Cursor. You know what it feels like when an agent gets stuck and why.
• Strong TypeScript or Go in production. Comfort moving between them. Our surface is TypeScript; our core is Go.
• You think in harness terms. You read "the agent hallucinated" and your first instinct is to ask what context it was missing, what hook should have caught it, what constraint should exist.
• You drive features end-to-end. Design → build → ship → measure → iterate. We don't have layers that absorb ambiguity for you.

Responsibilities:

• Build and evolve the agent harness - ship hooks, permission gates, and context compaction. Every AGENTS.md constraint traces to a failure you personally diagnosed.
• Own long-horizon execution - multi-session task completion via spec-driven prompting, worktree-per-slice git, Ralph loop recovery, and stuck detection. Completion rate is your metric.
• Architect planner/executor/evaluator pipelines - planning with a reasoning model, execution with a fast one, evaluation with a third. No self-verification.
• Manage agent memory and context - state persistence across sessions, context compaction, tool-call offloading. Zero context rot on multi-day work.
• Own the harness surface - CLI, TUI, MCP integrations, sandboxed execution, telemetry. TypeScript on the surface, Go where it matters.

What success looks like (after 6 months):

• You've shipped at least one major harness feature end-to-end: designed it, built it, measured it, iterated.
• You've added constraints to our AGENTS.md based on failures you personally observed and diagnosed.
• You've improved a measurable reliability metric - completion rate, context efficiency, or cost per successful task.
• You've formed strong opinions about where our harness is load-bearing and where it's dead weight.

What’s in it for you?

• Competitive salary (€6,500 - €9,000 gross, depending on the level of experience).
• Enjoy a flexible, remote-first global environment.
• Collaborate with a global team of cloud experts and innovators, passionate about pushing the boundaries of Kubernetes technology
• Equity options.
• Get quick feedback with a fast-paced workflow. Most feature projects are completed in 1 to 4 weeks.
• Spend 10% of your work time on personal projects or self-improvement. 
• Learning budget for professional and personal development - including access to international conferences and courses that elevate your skills.
• Annual hackathon to spark new ideas and strengthen team bonds.
• Team-building budget and company events to connect with your colleagues.
• Equipment budget to ensure you have everything you need.
• Extra days off to help maintain a healthy work-life balance.

This is a location-specific opportunity. We are currently accepting applications from candidates residing in the following European countries: Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, and Ukraine.

*As part of our standard hiring process, we would like to inform you that a background check may be conducted at the final stage of recruitment through our third-party provider, Checkr.
*Please note that Cast AI does not provide any form of visa sponsorship/work permit.

#LI-Remote

We are seeking a strategic and analytically driven Principal, Workforce Planning & Analytics to lead Convera’s workforce planning, capacity modelling, and demand forecasting across payment operations and customer care. This role ensures the organisation has the right capacity, skills, and cost structure to scale effectively and deliver resilient service.

The role owns the end‑to‑end workforce planning framework, enabling senior leaders to make informed, forward‑looking decisions on staffing, utilisation, service performance, and investment trade‑offs. Operating as a Principal individual contributor, it establishes standards, governance, and tooling, while acting as the organisation’s workforce planning subject matter expert and capability builder.

Please note: For this position, we are unable to provide visa sponsorship now or in the future. Candidates must already have the legal right to work in the country they apply to and be able to start and maintain employment without visa support from Convera.

You will be responsible for:

• Own the workforce planning and capacity modelling framework across Operations.
• Translate demand into staffing and FTE models (shrinkage, skills, productivity, availability).
• Build short, medium, and long‑term capacity plans aligned to forecasts and strategy.
• Model scenarios across demand volatility, automation, productivity, and service levels.
• Identify staffing gaps, surpluses, redeployment options, and workforce risk.
• Lead demand forecasting across operational queues.
• Design and govern models linking demand, capacity, utilization, and service outcomes.
• Deliver executive‑ready analytics and dashboards (Excel, Power BI).
• Lead selection and evolution of workforce planning and forecasting tools.
• Define functional requirements with Operations, Finance, HR, Data, and Technology.
• Evaluate vendors and support business cases and investment decisions.
• Support intraday and short‑term decision making.
• Analyze utilization, adherence, and productivity trends.

You should apply if you have:

• Minimum of 5 years’ experience in workforce planning, capacity modelling, or operational analytics within complex operational environments.
• Proven experience developing demand forecasts and translating them into actionable capacity, staffing, and investment decisions.
• Demonstrated expertise designing and governing analytical models, planning frameworks, and decision support outputs.
• Experience assessing, selecting, or implementing workforce planning or analytics tooling.
• Advanced capability in Excel and Power BI, with experience producing executive‑ready dashboards and analysis.
• Proven ability to engage and influence senior stakeholders using data‑driven insight and clear recommendations.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Market competitive salary
• Opportunity to earn an annual bonus 
• Great career growth and development opportunities in a global organization
• A flexible approach to work
• Generous insurance (health, disability, life) 
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• 3 wellness days per year
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-SU1

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

The responsibilities of our Platform team include building and maintaining all backend services, including, but not limited to, payments, analytics, subscriptions, new products, text to speech, and external APIs.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, is passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Design, develop, and maintain robust APIs including public TTS API, internal APIs like Payment, Subscription, Auth and Consumption Tracking, ensuring they meet business and scalability requirements
• Oversee the full backend API landscape, enhancing and optimizing for performance and maintainability
• Collaborate on B2B solutions, focusing on customization and integration needs for enterprise clients
• Work closely with cross-functional teams to align backend architecture with overall product strategy and user experience

An Ideal Candidate Should Have

• Proven experience in backend development: TS/Node (required)
• Direct experience with GCP and knowledge of AWS, Azure, or other cloud providers
• Efficiency in ideation and implementation, prioritizing tasks based on urgency and impact
• Preferred: Experience with Docker and containerized deployments
• Preferred: Proficiency in deploying high availability applications on Kubernetes

What We Offer

• A dynamic environment where your contributions shape the company and its products
• A team that values innovation, intuition, and drive
• Autonomy, fostering focus and creativity
• The opportunity to have a significant impact in a revolutionary industry
• Competitive compensation, a welcoming atmosphere, and a commitment to an exceptional asynchronous work culture
• The privilege of working on a product that changes lives, particularly for those with learning differences like dyslexia, ADD, and more
• An active role at the intersection of artificial intelligence and audio – a rapidly evolving tech domain

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Complexity in consumer systems is growing exponentially, creating new challenges in sensing, data processing, and system intelligence. Leveraging advanced sensor and signal processing technologies, we are addressing these challenges with innovative approaches. We are looking for an energetic Senior Firmware Engineer who can bridge these technologies with novel software solutions, algorithms, and machine learning primitives.

Required skills:

• Ability to work on communication stacks, in-depth domain knowledge on Bluetooth Classic, Bluetooth LE, Bluetooth Audio, Multipoint, Auracast, Controller stack protocols, BLE profiles/Services.
• Ability to work on system level architecture; ability to create and maintain system level solutions comprised of state-of-the-art hardware and software components and provide documentation for our products.                                   
• Development experience with functions and protocols such as TWS Role switch, fast pairing, voice assistants, Conformance and Teams certifications.
• Ability to understand complex customer application ecosystems and integrate our product offerings.
• Prior experience in developing and debugging all aspects of system software. This includes understanding overall system performance from both a hardware and software perspective.

Qualifications:

• BS or MS in Electrical or Computer Engineering or related field
• 5+ years of Industrial experience in firmware development
• Strong C/C++ and Python programming skills
• Strong knowledge of digital signal processing (DSP) and algorithm development experience
• Experience with communication stacks including Bluetooth classic, BLE USB, SDIO WiFi, Bluetooth & WiFi interoperability.
• Strong knowledge of Tensilica HiFi, Kalimba DSP cores and Bluetooth Audio Frameworks
• Hands on experience with integrating, building, and testing of multi-threaded applications.
• Experience with embedded real-time operating systems
• Experience with SCM tools (GIT, SVN, Clearcase, Perforce, etc.)
• Strong analytical and problem-solving abilities
• Experience with defect tracking tools (Jira, Bugzilla, etc.)
• Strong working knowledge of a software development process (e.g., Agile, Waterfall)
• Application of Object-Oriented concepts and methodologies
• Strong system level knowledge in audio, video and TWS domains

What we offer: 

• Dynamic and supporting international teams.
• Regular assessments and performance reviews. You will have the opportunity for promotion, bonuses and a raise in accordance with the pace at which you develop and your performance. 
• Remote, hybrid or office work.
• 20-25 vacation days per year.
• Equipment for work, laptop and all necessary additions.
• Access to training and courses.
• Private health insurance.
• FIT Pass card for many sports facilities. 

We are seeking a strategic and analytically driven Principal, Workforce Planning & Analytics to lead Convera’s workforce planning, capacity modelling, and demand forecasting across payment operations and customer care. This role ensures the organisation has the right capacity, skills, and cost structure to scale effectively and deliver resilient service.

The role owns the end‑to‑end workforce planning framework, enabling senior leaders to make informed, forward‑looking decisions on staffing, utilisation, service performance, and investment trade‑offs. Operating as a Principal individual contributor, it establishes standards, governance, and tooling, while acting as the organisation’s workforce planning subject matter expert and capability builder.

Please note: For this position, we are unable to provide visa sponsorship now or in the future. Candidates must already have the legal right to work in the country they apply to and be able to start and maintain employment without visa support from Convera.

You will be responsible for:

• Own the workforce planning and capacity modelling framework across Operations.
• Translate demand into staffing and FTE models (shrinkage, skills, productivity, availability).
• Build short, medium, and long‑term capacity plans aligned to forecasts and strategy.
• Model scenarios across demand volatility, automation, productivity, and service levels.
• Identify staffing gaps, surpluses, redeployment options, and workforce risk.
• Lead demand forecasting across operational queues.
• Design and govern models linking demand, capacity, utilization, and service outcomes.
• Deliver executive‑ready analytics and dashboards (Excel, Power BI).
• Lead selection and evolution of workforce planning and forecasting tools.
• Define functional requirements with Operations, Finance, HR, Data, and Technology.
• Evaluate vendors and support business cases and investment decisions.
• Support intraday and short‑term decision making.
• Analyze utilization, adherence, and productivity trends.

You should apply if you have:

• Minimum of 5 years’ experience in workforce planning, capacity modelling, or operational analytics within complex operational environments.
• Proven experience developing demand forecasts and translating them into actionable capacity, staffing, and investment decisions.
• Demonstrated expertise designing and governing analytical models, planning frameworks, and decision support outputs.
• Experience assessing, selecting, or implementing workforce planning or analytics tooling.
• Advanced capability in Excel and Power BI, with experience producing executive‑ready dashboards and analysis.
• Proven ability to engage and influence senior stakeholders using data‑driven insight and clear recommendations.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Market competitive salary
• Opportunity to earn an annual bonus 
• Great career growth and development opportunities in a global organization
• A flexible approach to work
• Generous insurance (health, disability, life) 
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• 3 wellness days per year
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-SU1

We are seeking a strategic and analytically driven Principal, Workforce Planning & Analytics to lead Convera’s workforce planning, capacity modelling, and demand forecasting across payment operations and customer care. This role ensures the organisation has the right capacity, skills, and cost structure to scale effectively and deliver resilient service.

The role owns the end‑to‑end workforce planning framework, enabling senior leaders to make informed, forward‑looking decisions on staffing, utilisation, service performance, and investment trade‑offs. Operating as a Principal individual contributor, it establishes standards, governance, and tooling, while acting as the organisation’s workforce planning subject matter expert and capability builder.

Please note: For this position, we are unable to provide visa sponsorship now or in the future. Candidates must already have the legal right to work in the country they apply to and be able to start and maintain employment without visa support from Convera.

You will be responsible for:

• Own the workforce planning and capacity modelling framework across Operations.
• Translate demand into staffing and FTE models (shrinkage, skills, productivity, availability).
• Build short, medium, and long‑term capacity plans aligned to forecasts and strategy.
• Model scenarios across demand volatility, automation, productivity, and service levels.
• Identify staffing gaps, surpluses, redeployment options, and workforce risk.
• Lead demand forecasting across operational queues.
• Design and govern models linking demand, capacity, utilization, and service outcomes.
• Deliver executive‑ready analytics and dashboards (Excel, Power BI).
• Lead selection and evolution of workforce planning and forecasting tools.
• Define functional requirements with Operations, Finance, HR, Data, and Technology.
• Evaluate vendors and support business cases and investment decisions.
• Support intraday and short‑term decision making.
• Analyze utilization, adherence, and productivity trends.

You should apply if you have:

• Minimum of 5 years’ experience in workforce planning, capacity modelling, or operational analytics within complex operational environments.
• Proven experience developing demand forecasts and translating them into actionable capacity, staffing, and investment decisions.
• Demonstrated expertise designing and governing analytical models, planning frameworks, and decision support outputs.
• Experience assessing, selecting, or implementing workforce planning or analytics tooling.
• Advanced capability in Excel and Power BI, with experience producing executive‑ready dashboards and analysis.
• Proven ability to engage and influence senior stakeholders using data‑driven insight and clear recommendations.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Market competitive salary
• Opportunity to earn an annual bonus 
• Great career growth and development opportunities in a global organization
• A flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life) 
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Work from abroad 60 days per year
• 3 wellness days per year
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-SU1

Join our ambitious Partner Portal team, where you'll help develop and maintain a cutting-edge self-service platform for Shift4's commercial teams, including internal sales and external partners. This portal is used for sales, customer service and support, merchant portfolio management, and various internal divisions (L&D, Marketing, and Finance). It has been operating successfully in the American market for over two years and is now starting to expand into Europe.

Our current strategic directions include:

• International development (USA, Europe, Canada, UK, IE, Australia and more);
• Core project enhancementImplementation of AI solutions, GDPR compliance;
• Deprecation of legacy systems and all processes from leads (opportunity) to customer issues management after going live.

Responsibilities

• Run as Team Lead (developers' HR manager). Lead Tech grooming and/or requirements gathering/validation sessions, planning with dedicated squad;
• Lead the technical strategy and implementation of our product (dedicated team responsible for Frontend architecture and strategy, still backend / API level/integrations - in scope and important managing developers, supporting leadership. Deliver reliability and efficiency for process automation, internal tools;
• Help Product director and managers by advising how the system works or how a solution could be implemented, represent product as Technical lead;
• Assist with mentoring team members to grow technically, fostering a culture of learning and excellence or simple knowledge sharing sessions coordination;
• Ensure high-quality coding standards and knowledge sharing, related processes;
• Collaborate with top-tier engineers from other teams, taking on the most challenging projects;
• Enjoy complete creative freedom to make decisions and implement them from scratch with the support of your team;
• Collaborate cross-functionally with Business Analysts, QA, and other team members to achieve elegant solutions which satisfy business needs, goals, and objectives.

Requirements

• Experience working with application building / programming;
• Solid experience working with backend development;
• Experience working with integrations, APIs, databases;
• Experience working with systems maintenance;
• Be familiar with agile software development lifecycle (SDLC);
• Ability independently perform technical analysis with proactive communication / contacting team members or other related squads;
• Be flexible and demonstrate the ability to execute on deadlines;
• Experience working in an international context and solid English (written and spoken). 

Technical Skills Required

• Programming Languages: TypeScript, JavaScript;
• Backend Framework: NestJS;
• Frontend Technologies: Experience with JavaScript frameworks React (version 18.2.0);
• Database: Experience with SQL databases (PostgreSQL, MSSQL etc.);
• ORM: TypeORM;
• Version Control: Git;
• Containerization: Docker;
• Testing: Jest for unit and e2e testing, Cypress (for end-to-end testing), Vitest (for unit and integration testing), Testing Library (React);
• Styling: Tailwind CSS (version 3.2.4), PostCSS;
• Linting and Formatting: ESLint, Prettier, Stylelint;
• Build Tools: Vite (as the project bundler and dev server), Rollup (implied by Vite ecosystem).
• Strong proficiency in AI-enabled engineering workflows, including effective use of tools such as Claude Code, GitHub Copilot, or Codex
  
  
  

Other SkillsBenefits

• Experience with Node.js and npm;
• Familiarity with Redis caching;
• Understanding of RESTful APIs and microservices architecture;
• Experience with Continuous Integration/Continuous Deployment (CI/CD) pipelines;
• Proficiency in frontend development tools and libraries (e.g., Storybook, SWC, Axios, React Router, Lexical, ReactQuery, LogRocket, MSW, Joi and etc.);
• Experience with: DataDog, Sentry, Twilio, DocuSign;
• Experience with an integration with SalesForce / Mulesoft (there is a dedicated team with whom you may need to have a joint task) is a plus;
• Knowledge of AWS services is a plus.

Benefits

This role is designed for a "Hub-and-Spoke" organizational model. The Head of Data will not manage the day-to-day tickets of embedded analysts but will own the Data Strategy, Infrastructure, and Standards that allow those analysts to be successful and consistent across the company.

Role Mission

As the Head of Data, the mission is to transform a decentralized data landscape into a unified, high-performance ecosystem. Head of Data will bridge the gap between autonomous product squads and a centralized data vision. Head of Data is the architect of our data culture, ensuring that while analysts sit within different business units, they operate with a common language, world-class tools, and uncompromised data integrity.

Key Responsibilities

Strategic Leadership & Governance

• Unified Data Strategy: Define and execute a global data roadmap that aligns with company-wide OKRs.
• Standardization: Define universal metrics (e.g., "Active User," "Revenue") to ensure a single source of truth across all departments.
• Data Governance: Set policies for data privacy, security, and compliance (GDPR) without bottlenecking the speed of the product teams.

Platform & Infrastructure

• Modern Data Stack: Own the selection and maintenance of our data warehouse (e.g., Snowflake/Redshift), transformation layers (dbt), and BI tools (Looker/Tableau).
• Data Engineering Oversight: Lead the core data engineering efforts to ensure a robust ETL/ELT pipeline that serves the decentralized "spokes."
• Self-Service Enablement: Build the infrastructure that allows non-technical stakeholders to access insights without needing an analyst for every query.

Functional Excellence & Community

• The Data Guild: Create and lead a "Data Guild" or "Community of Practice" to facilitate knowledge sharing, peer reviews, and mentorship among embedded analysts.
• Talent Bar: Define the hiring standards, leveling rubrics, and career paths for all data roles across the company. 
• Best Practices: Drive the adoption of version control (Git), documentation, and automated testing (Data Quality) within the analytic workflows.

Business Impact & Culture

• Data Literacy: Act as an evangelist for data-driven decision-making, coaching C-suite and Product Leads on how to better leverage data.
• Resource Allocation: Partner with Department Leads to identify where data gaps exist and advocate for the placement of analysts in the highest-impact areas.

Key Requirements

Strategic Leadership & Organizational Design

• Architectural Strategy: 6+ years of experience in Data/Analytics, with a proven track record of scaling "Hub-and-Spoke" or Data Mesh models. Demonstrated ability to balance centralized governance with decentralized execution speed.
• Strategic Influence: Proven ability to influence and align senior stakeholders (C-level, Product Leads) who do not have a direct reporting line to this role. Ability to lead through expertise and professional authority.
• Data-as-a-Product Mindset: A strategic approach to treating the data platform, tooling, and core datasets as internal products, where embedded analysts and business units are the primary customers.
• Change Management: Experience in leading organizational transitions (e.g., from centralized to decentralized) and establishing a high-performance data culture across distributed teams.

Technical Excellence & Methodology

• AI Modernization & Tooling: Lead the evaluation and strategic implementation of cutting-edge AI-driven data extraction solutions, ensuring selected technologies align with cross-departmental requirements and scale seamlessly across the organization’s data infrastructure.
• Modern Data Stack Mastery: Expert-level knowledge of cloud data warehousing (e.g., Snowflake, Redshift), transformation layers (dbt), and orchestration.
• Advanced Analytics & Modeling: Proficiency in SQL and Python/R for complex data modeling and predictive analytics. Deep understanding of version control (Git) and CI/CD practices in data workflows.
• Statistical Rigor & Experimentation: Extensive experience in designing and analyzing A/B tests, causal inference, and applying advanced statistical methods to drive business decisions.
• Operational Intelligence: Background in high-scale operational analytics, including forecasting, capacity planning, efficiency analysis, and automated quality assurance.

Functional Management & Governance

• Talent Development & Bar Raising: Experience in defining hiring standards, career frameworks, and mentorship programs for Data Analysts and Data Scientists.
• Data Governance & Quality: Proven ability to establish global data standards, master data management, and unified metric definitions to ensure a "Single Source of Truth" across the organization.
• Storytelling & Communication: Exceptional ability to translate complex technical findings into persuasive, executive-level narratives that drive operational and strategic improvements.
• Pragmatic Problem Solving: A results-oriented mindset with the ability to bridge the gap between high-level data science and pragmatic, actionable business solutions.

What we believe

At TransferGo, we offer competitive rewards to all people. We know that recognition is about more than just money, and we’ve fostered a culture of kudos to shine a light on the great work throughout the business, and the people making it all happen. We hold regular in-person events to connect with each other and help all our TransferNauts to grow with a generous training allowance. We believe that empowering people makes for a happier and more effective workforce. This means we enable anyone who wants to pursue initiatives that deliver real value for our migrant customers. 

What We Offer:

• Competitive Salary: Starting from 6480-9720€ (gross) per month, depending on experience. Salary is just one part of the conversation – if you’re excited about the role but the range feels slightly off, don’t hesitate to apply. We’re open to discussing based on your experience and potential.
• Comprehensive Benefits: Including a generous holiday allowance, competitive healthcare insurance, and a wellbeing package from day one.
• Annual Development Budget: €1,000 to invest in your personal and professional growth.
• Hybrid Working Environment: Flexibility to work from home and in the office, with most team members in the office two days a week.
• Pet-Friendly Office: If you’re near one of our offices, bring your furry friend along!
• Inclusive Culture: Regular in-person events, fostering a strong sense of community and collaboration.
• Empowerment and Ownership: We believe in empowering our people to take initiative and drive meaningful change.

The Opportunity

We believe the next chapter of finance will be written by leaders who don't just tolerate AI — they live it. 

We're looking for a CFO who already weaves AI into how they think, plan, work, and even experiment in their personal life - someone who sees AI not as a project on a roadmap but as the default operating layer for every model, decision, and team they run.

Being a part of a senior management team, the CFO is responsible for strategic growth that also includes overseeing all key finance functions including accounting, FP&A, fundraising support, risk management, tax, transfer-pricing, administration, and treasury. In this role, you will be the AI-native architect of our finance function — redesigning traditional processes from first principles so that AI, automation, and real-time data become the default way we plan, report, forecast, and decide. You won't be asked to "add AI on top" of the existing setup, you'll be asked to rethink what a modern, AI-first finance function looks like at TransferGo — and to build it, hands-on, with your team.

Key responsibilities

• Ensure finance is a strategic partner to the business to accelerate growth and support the best decision making;
• Own financial business planning and forecasting process supporting TransferGo's growth strategy;
• Build and evolve the business's financial models — incorporating AI-driven predictive analytics for revenue, costs, and cash flow forecasts to increase accuracy and agility;
• Work with the CEO to ensure we have adequate funding for the business and its future plans, whilst working with advisors and finance providers and transforming the way in which TransferGo uses FP&A to direct its decision making;
• Build on good foundations for solid financial governance that would stand up to the most rigorous diligence;
• Teach other functions and leaders about finance, and help them learn how to make an effective, data- and AI-supported business case;
• Drive the Group of companies' financial planning, oversee cash flow planning and ensure availability of funds as needed;
• Manage the debt and equity planning, fundraising and capital structure;
• Perform risk management by analysing the Group of companies' liabilities, investments and cash burn;
• Lead the finance team in designing, implementing and continuously improving AI-augmented workflows — from automated reporting and reconciliation to AI-assisted FP&A, close, and devolved budget responsibility — and set the tone by using these tools personally, every day;
• Manage existing strategic investments by reviewing monthly and quarterly reports and statements from managers, participating in regular meetings and calls, and tracking the monthly performance of materially significant investments;
• Conduct due diligence and full analysis of select new business opportunities, and share recommendations with the CEO, Leadership team and Board of Directors;
• Represent the company to financial partners, including financial institutions, investors, auditors, regulators, etc. Cultivate relationships that result in sourcing new equity and debt capital opportunities;
• Prepare monthly Board and Shareholders financial and business reports and updates;
• Continuously scan for emerging AI models, agents, and tooling — and quickly experiment, stress-test, and bring the best of them into how the finance team operates.

As a member of the Senior Leadership Team (SLT), you will

• Contribute to the overall strategic purpose of TransferGo;
• Contribute to the identification and setting of strategic objectives to achieve this purpose;
• Support the successful transformation of culture throughout the business — including championing an AI-native, experiment-first mindset across teams;
• Be committed and dedicated to providing financial insight required in budgeting, business modelling and financing;
• Build TransferGo knowledge through data-driven, AI-enabled insights to better understand our clients, users, and market trends.

Main requirements

• You are already an AI enthusiast — you actively use AI tools in your day-to-day work and personal life, and you can articulate a clear, opinionated vision for what an AI-native finance function looks like;
• Strong leadership and communication skills to drive Strategic Finance Partnership in cross-functional teams;
• Ability to learn fast the areas where you don't have expertise, including a proactive, hands-on approach to adopting new fintech and AI tools — you try things before you're told to;
• Experience leading the financial department of fast-growing companies (Series B onwards), ideally within FinTech and/or financial regulated businesses;
• A minimum of a BS and a CPA, CFA, or CFO experience at Series C/B/D growth startups, or growth-stage VC investment experience;
• 5+ years' hands-on experience as CFO, preferably in a complex global holding structured organisation that has multiple affiliates and a track record of escalating knowledge of growth and profitability mechanisms;
• The ability to work in multicultural teams and an entrepreneurial flair — both crucial for success in this role;
• Experience involved in or running capital fundraising rounds;
• Ability to strategize and strong problem-solving skills.

What We Believe: at TransferGo, we offer competitive rewards to all people. We know that recognition is about more than just money, and we’ve fostered a culture of kudos to shine a light on the great work throughout the business, and the people making it all happen. We hold regular in person events to connect with each other and help all our TransferNauts to grow with a generous training allowance. We believe that empowering people makes for a happier and more effective workforce. This means we enable anyone who wants to pursue initiatives that deliver real value for our migrant customers.

What We Offer

• Competitive Salary: Starting from €10,960 - €16,440 (gross) per month, depending on experience;
• Comprehensive Benefits: Including a generous holiday allowance, competitive healthcare insurance, and a wellbeing package from day one;
• Annual Development Budget: €1,000 to invest in your personal and professional growth;
• Hybrid Working Environment: Flexibility to work from home and in the office, with most team members in the office 2 days a week;
• Pet-Friendly Office: If you’re near one of our offices, bring your furry friend along;
• Inclusive Culture: Regular in-person events, fostering a strong sense of community and collaboration;
• Empowerment and Ownership: We believe in empowering our people to take initiative and drive meaningful change.

About the Role:

We’re looking for an experienced QA Automation Engineer (Mobile/Android) to take the lead in ensuring our global security products meet the highest bars of reliability. In this role, you won’t just run tests; you’ll architect and scale automation solutions for our VPN portfolio (HotspotShield, Betternet) and our flagship antivirus (UltraAV). We are agile, work quickly, and focus on outcomes. We trust our team to build the best solution to help us scale for the future.

Day to Day:

• Architect and evolve our Android automation framework (Espresso/Kakao-Cup) to support a growing portfolio of security products.
• Design sophisticated testing strategies for VPN-specific challenges, including network-dependent flows and testing under unstable or switching connection states.
• Work closely with developers and other QAs to troubleshoot and resolve issues, offering detailed bug reports.
• Uphold QA best practices and contribute to driving the QA strategy.
• Continuously explore new testing tools and methodologies to enhance the QA process.

What you bring to the table:

• At least 3 years of experience in automating UI tests for Android apps written in Kotlin
• Strong hands-on expertise with Espresso and Kakao-Cup, with the ability to test screens built in both Jetpack Compose and classic XML.
• Experience with Robolectric and Mockito for test infrastructure and mocking dependencies.
• You’re comfortable building and maintaining pipelines in CircleCI and using Bash/sh scripting for automation and result processing.
• Experience sharding and parallelizing tests using Flank, and configuring device matrices within Firebase Test Lab or similar emulators.
• An understanding of the specific challenges of testing VPN apps, such as network-dependent flows and handling connection-state flakiness.
• At least upper-intermediate level of spoken and written English

It would be great if you also had:

• Experience maintaining UI test suites across multiple apps in both mono- and multi-repo setups.
• High level of comfort with ADB, log analysis, and a working understanding of the Android build process via Gradle (Kotlin DSL).
• Experience testing A/B frameworks, including covering feature-flagged flows and variant-dependent UI.
• Familiarity with testing Google Play Billing integrations (subscriptions, purchase flows, and edge cases).

Why Join Us?

• Professional Growth: Enhance your skills by collaborating closely with talented engineers and architects.
• Meaningful Impact: Help create software that protects millions of users from cybersecurity threats.
• Supportive Environment: Join a team dedicated to innovation, mentorship, and continuous learning.

We are looking for an analytical Operations Manager to lead the supply side of our business in Lithuania, specifically overseeing Driver Growth, Driver Engagement, Fleets, and Vehicles. In a mature market, success depends on maintaining a reliable base of independent partner drivers and fleet partners. This role requires a disciplined approach to analytical forecasting, operational process management, and the financial oversight of large-scale supply programs.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role ranges from 4800€ to 6200€ and will depend on your skills, knowledge, and experience.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will ensure the health of our marketplace by identifying supply trends and market risks. This position is built on three pillars: rigorous program management, efficient operational workflows, and professional partnership management. You will lead a local team and work closely with Regional, Central Operations, Legal, and Public Policy teams to navigate regulatory shifts and implement strategies that protect and grow our supply base.

• Forecasting & Analysis: Lead supply forecasting and review market trends daily to identify performance risks and suggest proactive growth and retention strategies.
• Budget Management: Own the planning and financial execution of supply initiatives, ensuring efficient ROI and disciplined budget allocation.
• Process & Compliance: Oversee core operational workflows—including partner registration, onboarding, and compliance—ensuring they are scalable and adhere to local and EU regulations.
• Partner Value Proposition: Develop and execute local programs that create tangible value for independent partner drivers to increase platform engagement and frequency.
• Fleet Partnership Management: Build and maintain professional relationships with fleet partners. Act as a point of contact to ensure their operational success and long-term loyalty to the Bolt platform.
• Supply Growth: Drive the strategy for attracting and activating new individual partner drivers and fleet partners.
• Regulatory Implementation: Translate legal and policy shifts into operational adjustments, ensuring the business remains ahead of compliance requirements.
• Team Leadership: Lead and develop a high-performing operations team, ensuring multiple workstreams are delivered on time and to a high standard.

• You have 5+ years of experience in Operations, Consulting, Finance, Analytics, or a related analytical role. A background in Finance is a big plus given the scale of budget management required.
• You have at least 2 years of experience leading a team, coordinating complex, interconnected domains.
• You have expert-level proficiency in Excel/Google Sheets. You are comfortable building forecasting models to justify significant financial decisions.
• You have a proven track record in managing complex projects and process-heavy environments with a detail-oriented approach to maintaining operational quality.
• You are a professional communicator able to build trust with external fleet partners and present financial data clearly to senior management.
• You possess a strong sense of ownership and an entrepreneurial attitude, moving with urgency to solve problems without waiting for direction.
• You hold a Bachelor's degree or higher in Business, Finance, Economics, Engineering, or a related analytical field.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Play a direct role in shaping the future of mobility.

Impact millions of customers and partners in 600+ cities across 50 countries.

Work in fast-moving autonomous teams with some of the smartest people in the world.

Accelerate your professional growth with unique career opportunities.

Get a rewarding salary and stock option package that lets you focus on doing your best work.

Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.

Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

CRM & RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-driven CRM & Retention Strategist to join our team.

In this role at Common Thread Collective (CTC), you will hold a central strategic position, supporting our clients in achieving sustainable and scalable growth. Your primary mission is to generate consistent, predictable revenue through retention-led initiatives—leveraging data-driven insights to build accurate forecasts, inform strategic decisions, and maintain reliable performance. At CTC, your expertise is essential, encompassing both our proprietary forecasting frameworks and the core principles of retention marketing.

Your influence extends well beyond managing email channels—you serve as a strategic partner to clients across all facets of retention. You articulate the logic behind our recommendations clearly and convincingly, linking forecasting outputs to the email, SMS, direct mail, and additional lifecycle touchpoints we deploy. Your communication strengthens trust, aligns stakeholders, and elevates the overall client relationship.

You also champion CTC’s retention philosophy and the systems that operationalize it.
As a CRM & Retention Strategist, you bring rigor and intentionality to every initiative, ensuring each program meets the highest execution standards and remains tightly aligned with client goals.

You excel at tackling complex problems, take full ownership of results, and are dedicated to building, refining, and scaling impactful retention programs. We embody the mindset “Everyday in Every Play, Count on Me”—holding ourselves accountable, aiming for excellence, and consistently delivering meaningful outcomes.

.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.

• A minimum of 2 years of hands-on experience using Klaviyo, including building campaigns, flows, segmentation strategies, and performance optimization.

  Please apply only if you meet all minimum experience requirements listed above.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

•  

  First 30 days – $2K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the following 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first three client accounts independently

  Days 61–90 – 4-6k base salary + monthly bonus

  • Continue growing and managing your client portfolio

  • 15% revenue share on additional revenue above target

  • Opportunity to earn up to six figures within 12 months and continue scaling from there

  • Negotiate your term contract annually

  Final compensation will depend on the number of clients managed and the quality of work delivered.

   

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

We are looking for an analytical and high-ownership Operations Manager to lead four of our most important domains in Lithuania: Planning & Analysis, Marketplace, Riders, and Trust & Safety. This is a high-impact role at the intersection of strategy and operations, directly supporting how Bolt operates in a key European market.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role ranges from 4800€ to 6200€ and will depend on your skills, knowledge, and experience.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will own the operational strategy across four interconnected pillars. Your focus will be on monitoring city performance, executing rider strategy, and ensuring compliance and safety standards across the platform. You will report to the General Manager and work cross-functionally with Growth Analytics, Central Operations, Legal, and Product teams.

• Performance Tracking & Planning: Monitor and track the business performance of cities within your region. Identify performance risks early and suggest corrective actions based on data.
• Marketplace Optimization: Develop analytical models to optimize marketplace health. Suggest and implement price changes, budget allocations, and competition defense mechanisms to maintain market position.
• Rider Growth: Lead the Rider domain with the primary objective of growing rider activity. Develop local programs to unlock new rider segments and expand Bolt's use cases beyond standard ride-hailing.
• Competition & Trends: Monitor market trends, competitor offerings, and partner earnings to ensure Bolt maintains a competitive advantage.
• Team Leadership: Lead and develop a high-performing operations team, ensuring multiple workstreams are delivered on time and to a high standard.
•  Regulatory Implementation: Work with Legal and Public Policy teams to translate local and EU regulations into scalable operational processes.
•  Advocacy: Navigate local policies and transportation sector trends to ensure internal processes remain compliant and ahead of requirements.

• You have 5+ years of experience in Operations, Consulting, Finance, Analytics, or a related analytical role. Experience working within tech, mobility, or a highly regulated industry is an advantage.
• You have experience managing or leading a team for at least 2 years (a big plus).
• You have an entrepreneurial mindset – you spot opportunities, take ownership, and move with urgency without waiting to be asked.
• You are highly data-driven with excellent numerical skills. You are comfortable developing analytical and decision frameworks in Excel/Google Sheets to support your strategies and suggestions.
•  You have a strong sense of ownership and a hands-on approach. You are a problem-solver who can navigate obstacles independently and stay focused on results.
• You are an excellent communicator in both Lithuanian and English, able to present confidently to senior internal and external audiences.
•  You hold a Bachelor's degree or higher in Economics, Business, Finance, Engineering, or a related analytical field.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Play a direct role in shaping the future of mobility.

Impact millions of customers and partners in 600+ cities across 50 countries.

Work in fast-moving autonomous teams with some of the smartest people in the world.

Accelerate your professional growth with unique career opportunities.

Get a rewarding salary and stock option package that lets you focus on doing your best work.

Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.

Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

Bolt Food is seeking a Strategy & Operations Manager to lead and drive operational improvements across Lithuania. In this role, you will partner closely with the General Manager to enhance operational efficiency, provide strategic insights through advanced data analysis, develop and maintain robust financial models, and support high-impact decision-making. You will also oversee key projects from conception to execution, ensuring alignment with business objectives and measurable outcomes

With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

Bolt Food is seeking a Strategy & Operations Manager to drive operational excellence and strategic initiatives in Lithuania.

In this role, you will partner closely with Operations Specialists, Operations Managers, the General Manager, and HQ teams to analyze and optimize business performance, develop and maintain financial models, and provide actionable insights to support key operational and strategic decisions. You will play a central role in identifying opportunities for growth, improving processes, and tracking metrics that drive measurable impact across the business.

This is a full-time, permanent position. The monthly gross salary for this role ranges from €4,500 – €6,800, depending on your experience, skills, and expertise.

• Operational improvement: Scale and optimize country operations by reviewing existing workflows and defining new, data-backed processes. Oversee merchant operations, onboarding, and content quality. Tackle key challenges such as pricing optimization, fraud reduction, refund management, and timely delivery by leveraging data and automation tools to achieve cost savings and order growth.
  
  
•  Financial Analysis & Modeling: Providing advanced financial analysis and modeling across all parts of the balance sheet, including assets, liabilities, equity, revenue, and expenses. Developing and implementing financial models to simulate the impact of different strategies on the company’s financial performance. Automating and standardizing processes to decrease operational costs and improve efficiency.
  
  
• Strategic Planning & Decision-Making: Supporting the General Manager by providing data-driven insights and financial models to guide complex financial decisions. Identifying and recommending strategies to optimize financial performance, focusing on a balanced approach that considers both growth and cost management.
  
  
• Owning and Delivering Key Operational Metrics: Ensuring the achievement of country targets through operational excellence and overall performance. Proactively reporting progress and KPIs in a timely manner.
  
  
• Managing stakeholder relations: Coordinating with other departments and third-party providers to enhance operational efficiency. Fostering a strong collaboration within local teams, the central team and external partners, to ensure seamless project delivery and achievement of KPIs.
  
  
• Project Management: Identifying and resolving the most challenging issues for country operations by working closely with other teams. Managing local projects to ensure alignment with the General Management's strategy.

• Bachelor’s degree in Business Administration, Project Management, Operations Management, or a closely related field.

• Over 7 years of proven experience in operations, consultancy, business development, or analytics, with at least 3 years leading and managing high-performing teams.

• Exceptional analytical thinker with a passion for solving complex problems and deriving insights from large datasets; advanced data analysis skills are essential.

• Demonstrates ownership and initiative, proactively identifying opportunities and implementing effective solutions to business challenges.

• Thrives in a matrix environment, driving cross-functional collaboration with outstanding organizational, planning, and project management capabilities.

• Superior written and verbal communication skills in English, capable of conveying complex ideas clearly and effectively.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.

We are hiring for a global top-tier digital asset exchange, serving millions of users across multiple continents. The company operates in a highly competitive, fast-moving market and is known for strong product execution, deep liquidity, and rapid global expansion.

As part of their international expansion strategy, they are strengthening their footprint in Pan EU, one of the most strategically important and regulated crypto markets globally.

The Country Lead (Pan EU) will own end-to-end responsibility for the company’s market strategy, growth, and brand presence in Pan EU. This role acts as the primary driver for user growth, trading volume, ecosystem partnerships, and local market positioning, while working closely with global teams.

Key Responsibilities

• Develop and execute the overall country strategy for Pan EU, with clear ownership of trading volume growth, user acquisition, and market expansion
• Lead and participate in online and offline marketing initiatives, including meetups, seminars, Web3 conferences, sponsorships, and KOL / VIP engagement events
• Build, manage, and maintain strong relationships with local ecosystem stakeholders, including KOLs, media, Web3 projects, communities, and institutional or VIP clients
• Drive localized marketing, branding, and user education initiatives to strengthen the company’s influence within the Pan EU crypto ecosystem
• Monitor and analyze Pan EU crypto market trends, regulatory developments, and competitive landscape, translating insights into locally optimized growth strategies
• Act as the key local representative, collaborating with global marketing, product, BD, and compliance teams
• Track performance and provide regular reporting on market results and insights, with accountability for core KPIs such as trading volume, active users, and new user registrations

Qualifications

• Bachelor’s degree or above; background in Finance, Economics, Marketing, or related fields preferred
• 5+ years of experience in Pan EU market leadership, business development, or market expansion roles
• Experience in crypto, fintech, or internet platforms is highly preferred
• Strong understanding of the Pan EU Web3 ecosystem and digital asset exchange business models
• Established local industry network in Pan EU (projects, media, KOLs, communities, institutions, etc.)
• Excellent communication and stakeholder management skills, with experience working in cross-border and multicultural teams
• Solid working proficiency in English or Chinese
• Highly results-oriented, with strong execution capability and market sensitivity

Nice to Have

• Previous experience as a Country Lead / Regional Head at an international crypto exchange or Web3 company
• Familiarity with Pan EU regulatory frameworks or access to relevant compliance resources
• Proven track record in community growth, strategic partnerships, or institutional client development

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.

• A minimum of 2 years of hands-on experience using Klaviyo, including building campaigns, flows, segmentation strategies, and performance optimization.

  Please apply only if you meet all minimum experience requirements listed above.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements. 

• A minimum of 2 years of hands-on experience using Klaviyo, including building campaigns, flows, segmentation strategies, and performance optimization.

Please apply only if you meet all minimum experience requirements listed above.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.

• A minimum of 2 years of hands-on experience using Klaviyo, including building campaigns, flows, segmentation strategies, and performance optimization.

Please apply only if you meet all minimum experience requirements listed above.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.