OVERVIEW  

The Manager of Warehouse Technical Support is responsible for leading and developing a team of Warehouse Support Associates who provide technical support for all technology used in warehouse operations. This role ensures the reliability, performance, and continuous improvement of warehouse systems, devices, and automation that enable daily production, inventory movement, picking, packing, shipping, and receiving activities. 

The Manager serves as the primary point of accountability for warehouse technology support, partnering closely with Operations, IT, Engineering, and third-party vendors to maintain a stable, efficient, and technology-enabled warehouse environment. 

RESPONSIBILITIES 

Team Leadership & Management 

• Manage, coach, and develop a team of Warehouse Support Associates, including hiring, onboarding, training, performance management, and scheduling 

• Establish clear expectations, workflows, and service-level standards for warehouse technical support 

• Foster a culture of accountability, collaboration, and continuous improvement 

• Ensure appropriate coverage for on-site and remote support across shifts, weekends, and peak periods 

Warehouse Technology Support Oversight 

• Oversee day-to-day technical support for warehouse devices, systems, and infrastructure, including: 

• Handheld scanners, tablets, workstations, printers, and mobile devices 

• Warehouse Management Systems (WMS) and related applications 

• Conveyors, sortation systems, and warehouse automation tools 

• Network connectivity and basic hardware/software troubleshooting 

• Ensure rapid triage, escalation, and resolution of issues that could impact production or safety 

• Monitor system health, recurring issues, and root causes to prevent downtime 

Operations & Cross-Functional Partnership 

• Partner with Warehouse Operations leadership to align technology support with operational priorities and peak demands 

• Collaborate with Corporate IT, Engineering, and vendors on system upgrades, rollouts, maintenance, and issue resolution 

• Act as the warehouse point of contact for technology incidents, planned changes, and improvement initiatives 

QUALIFICATIONS  

Required 

• 5+ years of experience in warehouse operations support, IT support, or technical operations, with at least 2 years in a leadership or supervisory role 

• Hands-on experience supporting warehouse technology, automation, or distribution center systems 

• Strong troubleshooting skills across hardware, software, and basic networking 

• Proven ability to manage and develop hourly or technical support teams in a fast-paced environment 

• Experience with equipment and asset tracking 

• Excellent communication and stakeholder management skills 

Preferred 

• Experience in retail, e-commerce, or high-volume distribution environments 

• Familiarity with WMS platforms, RF systems, conveyor systems, and warehouse automation 

• Experience with ticketing systems, incident management, and performance metrics 

• Project management experience supporting system implementations or upgrades 

• Experience with MDM tools 
• Experience with managing multiple warehouses 

The base salary range for this position is $100,000 - $150,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

OVERVIEW

At Alo our focus is on our employee customer promise, quality and safety. The Site Director is responsible for leading and managing all aspects of the Warehouse’s operations to ensure on time delivery of all shipments, efficiency, productivity, and compliance with company policies and industry standards. This role is critical for driving performance and throughput capacity, overseeing inventory management, coordinating inbound and outbound logistics, and ensuring that goods are processed and shipped on time to meet customer demands. The ideal candidate will be a strategic thinker with strong leadership skills and an in-depth understanding of supply chain, logistics, and warehouse management.  

The Site Director is responsible for end-to-end leadership of a high-volume, fast-paced distribution center. This role ensures exceptional customer service through accurate, same-day/next-day order fulfillment while optimizing cost, speed, scalability, and safety. The Site Director drives operational excellence across people, processes, technology, and automation in an always-on fulfillment environment. 

RESPONSIBILITIES

E-Commerce Fulfillment Operations 

• Lead all fulfillment center operations including inbound receiving, put-away, picking, packing, shipping, returns, and reverse logistics.
• Deliver high service levels for same-day, next-day, and peak-season order fulfillment (e.g., holidays, promotions).
• Ensure high order accuracy, fast cycle times, and consistent customer experience across all channels.

Peak & Capacity Management 

• Own peak planning and execution (holiday surges, flash sales, promotional events).
• Manage labor forecasting, flex staffing models, and capacity planning to meet demand volatility.
• Develop contingency plans to ensure uninterrupted operations during demand spikes or system outages.

People Leadership & Culture 

• Build and lead a high-performing leadership team in a 24/7 or extended-hours
• Drive employee engagement, retention, training, and career development.
• Champion a strong safety culture and ensure compliance with all OSHA and workplace safety standards.

Technology & Automation 

• Oversee performance and optimization of WMS, OMS, TMS, labor management, and fulfillment technologies.
• Lead implementation and scaling of automation (sortation, robotics, AMRs, goods-to-person, packing automation).
• Partner with IT and engineering teams to improve system reliability and throughput.

Continuous Improvement & Execution 

• Apply Lean, Six Sigma, and Kaizen principles to improve speed, quality, and cost.
• Analyze fulfillmentKPIs such as units per hour, order cycle time, on-time ship rate, and cost per order. 
• Drive root-cause analysis and corrective actions for service failures and customer escalations.

Financial & Performance Ownership 

• Own the site budget, including labor, freight, packaging, maintenance, and capital expenditures.
• Deliver productivity gains and cost-per-order improvements while maintainingservice excellence. 
• Track and report site performance to senior leadership with clear action plans.

Cross-Functional Collaboration 

• Partner with E-Commerce, Merchandising, Transportation, Customer Experience, HR, Finance, and IT teams.
• Act as the primary site contact for executive leadership and third-party logistics partners (3PLs). 

QUALIFICATIONS

• Bachelor’s degree in supply chain, Operations, Engineering, Business, or related field (Master’spreferred). 
• 8–12+ years of operations leadership experience in e-commerce, omnichannel, or high-volume fulfillment.
• Proven experience managing large, multi-shift teams in a fast-paced fulfillment environment 
• Deep understanding of e-commerce fulfillment workflows and last-mile delivery requirements.
• Strong data-driven decision-making and KPI management skills.
• Experience leading automation, technology, and change initiatives.
• Financial acumen with site-level P&L or budget ownership.
• Strong leadership, communication, and execution focus.
• Distribution/fulfillment center environment with extended hours and peak-season demands.
• Ability to workflexible schedules, including nights, weekends, and holidays. 
• Limited travel may be required.

Sr. Retail Pricing Analyst
The candidate must be able to work on-site 5 days a week at one of our corporate offices located in Chicago, IL, Scottsdale, AZ or Las Vegas, NV

About the Role

We’re looking for a Senior Pricing Analyst to help shape how we price our products and, ultimately, how we grow the business.

In this role, you’ll develop, execute, and continuously improve pricing strategies that drive sales growth, expand margins, and support long‑term profitability. You’ll use internal data, market and competitive insights, and pricing tools to recommend and implement pricing that makes sense for the business and the customer.

You’ll work closely with Product and Planning teams, as well as senior leadership, to make sure pricing decisions align with evolving business goals and market dynamics. This role reports to the Director of Pricing and plays a key part in revenue performance, margin management, and pricing governance, including reviewing and approving promotions and discounts based on their financial impact.

What You’ll Do

• Set and manage pricing strategies
• Develop and recommend pricing strategies that support business and category goals
• Implement price changes to maintain strong competitive positioning
• Use internal performance data, market insights, and pricing tools to find the right balance between volume and profitability
• Turn data into decisions
• Analyze pricing performance, margin, and sales trends
• Identify opportunities to improve pricing effectiveness and revenue outcomes
• Clearly explain the financial impact of pricing recommendations to stakeholders
• Partner across the business
• Work closely with Product and Planning teams on pricing options and trade‑offs
• Provide guidance on pricing scenarios and propose alternatives when needed
• Support pricing governance, including reviewing promotional pricing and discount requests
• Stay close to the market
• Monitor competitive pricing and market trends
• Use competitive intelligence to inform pricing strategy and recommendations

What you’ll Bring:

• Bachelor’s degree in Business, Strategy, Merchandising, Finance, Economics, or equivalent experience.
• 4+ years of experience in pricing and financial analysis in the retail or CPG industry retail
• Flexible and adaptable in a dynamic, change-driven environment and the ability to prioritize tasks.
• Strong data management and analytical skills with the ability to synthesize complex information into clear, actionable recommendations.
• Advanced Excel skills required.
• Experience with tools like Microsoft Dynamics or PowerBI
• Proven project leadership skills with the ability to manage multiple initiatives simultaneously.
• Strong verbal and written communication skills with the ability to influence at all levels of the organization.
• Self-starter with strong decision-making skills; able to take direction and execute efficiently.

Even Better if You Have: 

• E-commerce pricing experience
• Experience with SQL
• Experience with OMNI or Hoodie
• Data-modeling experience

#LI-AR1

#LI-AR1

Title: Payroll Specialist 

Location: Las Vegas, NV (On-Site) 

About the Role:  The Payroll Specialist will be responsible for accurate and timely payroll processing including accounting, reconciliation, analysis, and compliance. Our ideal candidate is detailed oriented, analytical and methodical, with experience in payroll & system administration and deep knowledge of payroll regulations (multi-state). Reporting to the Payroll Manager, the Payroll Specialist will be responsible for ensuring the swift and accurate completion of a bi-weekly payroll processing cycle and providing excellent customer service to all our employees.

What You’ll Do: 

• Process termination report daily to ensure issuance of final pay to immediate pay state employees
• Manage processing, configuration, and reconciliation of all payroll data to our external payroll or financial systems
• Stay informed and manage the filing of all payroll legal requirements for taxes, audits, and other reporting
• Coordinates year-end W-2 processing
• Prepares payroll related financial reports as requested
• Educate and communicates policies and procedures for proper payment of staff
• Ensures accurate processing of all garnishment orders
• Prepares off-cycle checks and/or on demand checks as requested other departments
• College Degree Required (Bachelor or Associate)
• Certified Payroll Professional (CPP) credentials (preferred)
• Significant payroll experience in organization size of at least 1000+ employees

    
What You’ll Bring:

• Minimum of 3 years experience
• Experience with full scope of Payroll Time & Attendance software
• Understanding of federal, state and local hourly and salaried timekeeping rules/regulations, related to overtime and shift differentials
• Multi-state payroll experience
• Working knowledge of relevant federal and state wage and hour laws
• Intermediate to advanced Excel skills
• Excellent interpersonal, communication and presentation skills
• Demonstrated ability to convey complex information in clear and concise manner
• Ability to work in an environment with competing priorities. 

Motional’s Las Vegas office is located less than 10 miles from the Las Vegas strip at 730 E Pilot Road and is home to one of the largest fleets of self-driving vehicles. The city’s grid system of roads and being one of America’s “smart cities” allows for extensive research and development testing.

Mission Summary: 

The Director of Commercial Operations is a critical senior management team member and is responsible for the safe and reliable operation of Motional’s commercial fleet and supporting commercial partners. Reporting to the Senior Director of Operations, the Director of Commercial Operations is expected to develop and maintain an excellent level of operating performance through increased reliability and close working relationships with cross-functional stakeholders. This role requires extensive operational experience to ensure that the efficient deployment of the commercial autonomous vehicle (AV) Fleet is safe, reliable and accessible. The Director will be responsible for achieving improved efficiencies by implementing new tools and technologies, while also ensuring that any cost-efficiency plans are driven by Motional’s core values and commitment to a driverless vehicle future.

What You’ll Be Doing:

Fleet Performance & Operational Excellence:

• Own end-to-end commercial fleet performance across all active markets, including safety, reliability, utilization, and service delivery metrics.
• Establish and drive KPIs such as fleet availability, autonomous miles, incident rates, MTTR (mean time to resolution), and SLA adherence.
• Translate operational data into actionable insights to continuously improve fleet efficiency, uptime, and customer experience.
  
  

Multi-Market Operations Leadership:

• Lead and standardize operations across multiple geographies, ensuring consistency in execution while adapting to local Operational Design Domains (ODDs).
• Develop scalable operating models that support expansion of fully driverless deployments.
• Ensure operational readiness for new market launches, including staffing models, infrastructure, and regulatory alignment.
  
  

Command Center & Incident Management Oversight:

• Provide executive oversight of real-time fleet command and control functions, including incident response, escalation protocols, and non-nominal event management.
• Ensure robust incident command structures are in place to rapidly contain risk and maintain public trust during high-severity events.
• Drive post-incident review processes to identify root causes and implement systemic corrective actions.
  
  

Cross-Functional Integration:

• Serve as the senior operational liaison across Engineering, Safety, Product, Mapping, and Commercial teams.
• Align fleet operations with system capabilities, product roadmap, and safety frameworks to ensure cohesive execution.
• Partner with Commercial and Business Development teams to support partner success and contractual performance obligations.
  
  

Field Operations & Resource Optimization:

• Oversee field support strategy, including On-Road Response Specialists (ORS), third-party vendors, and dispatch operations.
• Optimize resource allocation models to balance response time, cost efficiency, and service coverage.
• Ensure field operations meet defined SLAs and are equipped to support both driver-assisted and driverless operations.
  
  

Technology, Tooling & Process Innovation:

• Identify, implement, and scale operational tools, automation, and technologies that improve fleet performance and reduce manual intervention.
• Partner with Engineering and Product teams to define system requirements that enhance operational visibility and control.
• Champion data-driven decision-making frameworks across all levels of fleet operations.
  
  

Cost Efficiency & Financial Stewardship:

• Develop and manage operational budgets with a focus on cost efficiency, scalability, and ROI.
• Identify cost reduction opportunities without compromising safety, reliability, or customer experience.
• Ensure financial discipline aligns with company values and long-term driverless strategy.
  
  

Regulatory, Safety & External Stakeholder Engagement:

• Ensure compliance with all local, state, and federal regulatory requirements governing AV operations.
• Act as a senior representative with city officials, regulators, and first responders to maintain strong external relationships.
• Uphold and reinforce a safety-first culture across all operational functions.
  
  

Leadership & Organizational Development:

• Build, lead, and develop high-performing operations teams, including managers and frontline leadership.
• Establish clear accountability structures, performance management frameworks, and leadership development pathways.
• Foster a culture of urgency, ownership, and continuous improvement aligned with company values.

What We’re Looking For:

• Bachelor’s degree required (Operations, Marketing, Business, Engineering, Logistics); equivalent practical experience a plus.
• 10+ years of experience in operations leadership within mission-critical, real-time environments (autonomous systems, aviation, logistics, defense, or large-scale mobility operations).
• 5+ years in a senior leadership role (Director and above) with responsibility for multi-site or multi-market operations.
• Experience managing third-party vendors and commercial partnerships with performance-based contracts.
• Proven track record of owning and improving complex operational systems at scale, including safety, reliability, and cost performance.
• Demonstrated expertise in incident management, command-and-control structures, and operational risk mitigation.
• Strong financial acumen with experience managing budgets, cost optimization initiatives, and resource planning.
• Experience leading cross-functional organizations and influencing Engineering, Product, and Commercial stakeholders.
• Deep analytical capability with experience leveraging data to drive operational improvements and strategic decisions.
• Exceptional communication and executive presence, with the ability to operate effectively in high-pressure environments.
• Ability to support a 24/7 operational model, including on-call escalation leadership.
  
  

Bonus Points (not required):

• Experience in autonomous vehicles, driverless systems, or mobility platforms.
• Background in air traffic control systems, military command-and-control, emergency management, or network operations centers.
• Experience scaling driverless or highly automated systems in real-world environments.
• Familiarity with ODD frameworks, geospatial operations, and real-time routing systems.
• Experience with fleet management platforms, telematics, and real-time operational analytics tools
• Proven success in launching new markets or expanding operations in regulated environments.
• Experience managing field operations or dispatch logistics, including SLA performance oversight.
• Track record of process standardization and operational scalability in high-growth environments.
• Background in safety operations, emergency response, or reliability engineering. 
  
  

Physical Demands & Working Environment:

• This role requires the ability to interface with both office and field environments.
• The employee is occasionally required to remain stationary at times for up to 50% of working time
• Operate and use office equipment.  
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Mission Summary:

The Autonomous Vehicle (AV) Test Engineering team at Motional is responsible for validating the safety, functionality, and performance of our self-driving technology through rigorous, system-level testing. As an AV Test Engineer, you will take a lead role in the strategy, planning, and execution of comprehensive test campaigns that span perception, planning, and control systems across virtual, closed-course, and public road environments.

Motional is seeking a highly skilled and motivated Senior/Mid-Level AV Test Engineer to join our AV Test Engineering team. You will play a lead role in validating the safety, functionality, and performance of our self-driving technology through rigorous, system-level testing across virtual, closed-course, and public road environments, with a direct focus on commercial readiness of our robotaxi service.

This role requires a proven technical leader who can guide test development, drive continuous improvements to our infrastructure, and ensure high standards for release readiness and safety assurance as we move towards mass deployment.

What you'll work on:

• Own the planning, design, and execution of comprehensive validation campaigns across Perception, Planning, and Control systems using simulation, SIL, HIL, and on-vehicle environments, specifically targeting scenarios critical for robotaxi service reliability and rider experience.
• Drive test execution and documentation to meet the highest standards, ensuring system compliance with safety-critical standards (ISO26262, ISO21448 (SOTIF)), with an emphasis on Operational Design Domain (ODD) limits and safe fallback behavior.
• Develop, maintain, and enhance robust, scalable test infrastructure and automation frameworks using Python, Shell, and relevant platforms to support high-volume, fleet-wide software rollouts.
• Serve as a technical lead for scenario-based testing (using tools like Applied Intuition) and AV capability campaigns, focusing on testing for end-to-end mission performance and service uptime.
• Service Readiness Validation:
  • Design and execute testing for non-driving features critical to the commercial service, including rider interactions, remote assistance handoffs, fleet operations protocols, and over-the-air (OTA) update verification.
  • Define and track Service Quality Indicators (SQI) and KPIs related to rider experience and operational efficiency during validation.
• Conduct detailed log analysis, support root-cause investigations across AV software and hardware, and utilize CAN-based tools for subsystem verification, particularly diagnosing issues impacting fleet efficiency and customer satisfaction.
• Lead QA review cycles, define release readiness gates for commercial software, represent Test Engineering in cross-functional forums, and mentor junior engineers.

What we're looking for:

• 5+ years in software QA or system testing, specifically within AV, ADAS, robotics, or safety-critical systems.
• Bachelor’s degree or higher in Engineering, Robotics, ECE, Computer Science, or a related technical field.
• Technical Expertise:
• Demonstrated expertise in test strategy, automation, and end-to-end testing for complex mechatronic/autonomous systems.
• Experience planning and executing tests in a simulated environment, both HIL and SIL
• Experience with CI/CD pipelines and integrating quality gates for production-grade software releases.
• Proven ability to lead technical efforts, mentor, operate with minimal oversight, and drive cross-functional alignment with teams like Fleet Operations and Product.

Bonus points:

• Master’s degree in a relevant field.
• Deep familiarity with CAN-based tools (CANalyzer/CANoe) and logging/debugging techniques.
• Working knowledge of industry safety standards (ISO26262, SOTIF).
• Familiarity with AV safety case development or safety validation workflows.
• Experience with robotaxi service features (e.g., in-cabin HMI testing, rider support systems).
• Experience with ROS, cloud telemetry systems, or AV data pipelines.
• Experience in a cross-site or global engineering organization.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand and at times for long periods; walk; use hands to finger, handle, or feel; reach with hands and arms. The employee must occasionally lift and move up to 50 pounds.

Working Environment

The work environment characteristics described here represent those a team member encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly exposed to outside weather conditions, road conditions, and pedestrian traffic.  The team member is regularly exposed to mechanical and computer parts. The team member is occasionally exposed to fumes and airborne particles.  The noise level in the environment is low to moderate.

Mission Summary:

The Autonomous Vehicle (AV) Test Engineering team at Motional is responsible for validating the safety, functionality, and performance of our self-driving technology through rigorous, system-level testing. As a Senior AV Test Engineer, you will take a lead role in the strategy, planning, and execution of comprehensive test campaigns that span perception, planning, and control systems across virtual, closed-course, and public road environments.

In this role, you will guide test development efforts across multiple AV subsystems, mentor junior engineers, and drive improvements to our tooling, test infrastructure, and methodologies. You will lead cross-functional initiatives that directly impact release readiness and safety assurance, translating high-level engineering requirements into scalable test plans and measurable quality outcomes. Your work will contribute to iterative development, fault injection analysis, and validation of safety-critical systems that meet the highest standards for reliability and compliance.

Essential Duties:

Technical Leadership & Validation:

• Lead the planning, design, and execution of validation campaigns across simulation, SIL, HIL, and on-vehicle environments, with a focus on perception, planning, and control systems.
• Serve as the technical lead for scenario-based testing, utilizing platforms like Applied Intuition or equivalents for synthetic and re-simulation use cases.
• Lead AV capability campaigns, employing AB Dynamics equipment for system-level validation and performance benchmarking.
• Own the creation and execution of test plans for complex mechatronic and software systems, including drive-by-wire (DBW), braking, steering, and system integrations.

Test Infrastructure & Analysis:

• Develop and maintain robust test infrastructure using Python, Shell, and automation frameworks, ensuring modular, reusable, and scalable test architecture.
• Conduct detailed analysis of logs and system behavior, supporting root-cause investigations across AV software and hardware components.
  
  

Quality Assurance & Compliance:

• Participate in and lead QA review cycles, helping to define entry/exit criteria, regression coverage, and release readiness gates.
• Ensure traceability and compliance by documenting procedures, results, and outcomes using Jira, GitLab, and Confluence.
• Contribute to compliance with safety-critical standards such as ISO26262, ISO21448 (SOTIF), and ISO9001.
  
  

Collaboration & Mentorship:

• Represent the Test Engineering function in cross-functional planning meetings, collaborating closely with perception, planning, controls, and safety teams.
• Mentor and support junior Test Engineers, providing technical guidance and fostering a culture of continuous learning and improvement.
  
  

Strategic Adaptation & Support:

• Continuously adapt and optimize test strategies in response to evolving product requirements, architectural shifts, and real-world findings.
• Support after-hours testing or incident triage as needed by fleet or field operations.
• Travel domestically on occasion to support on-site testing or operational deployments.
• Perform additional duties as assigned.

Required Qualifications:

• Bachelor's degree or higher in Engineering, Robotics, ECE, Computer Science, or a related technical field.
• 5+ years of experience in software QA or system testing, including AV, ADAS, robotics, or safety-critical systems.
• Demonstrated expertise in test strategy, test case development, test execution, and automation for complex mechatronic or autonomous systems.
• Experience leading end-to-end testing across software stacks and physical systems, including SIL, HIL, and real-world deployments.
• Strong analytical skills with proficiency in debugging, log parsing, and root cause analysis.
• Excellent verbal and written communication skills, with the ability to drive cross-functional alignment and effectively report technical findings.
• Proven ability to lead technical efforts, mentor junior engineers, and operate with minimal oversight.
• High level of initiative, ownership, and accountability in a fast-paced, startup-style engineering environment.
• Flexible schedule and willingness to support late meetings, night shifts, or urgent test activities as required.

Preferred:

• Master’s degree in a relevant field.
• Deep familiarity with CAN-based tools (CANalyzer, CANoe) for fault injection, bus analysis, and subsystem verification.
• Working knowledge of industry standards for safety-critical systems such as ISO26262, ISO21448 (SOTIF), and ISO9001.
• Familiarity with AV safety case development or safety validation workflows.
• Experience with robotic middleware (e.g., ROS), cloud telemetry systems, or AV data pipelines.
• Experience in a cross-site or global engineering organization.
  
  

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand and at times for long periods; walk; use hands to finger, handle, or feel; reach with hands and arms. The employee must occasionally lift and move up to 50 pounds.

Working Environment:

The work environment characteristics described here represent those a team member encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly exposed to outside weather conditions, road conditions, and pedestrian traffic.  The team member is regularly exposed to mechanical and computer parts. The team member is occasionally exposed to fumes and airborne particles.  The noise level in the environment is low to moderate.

Motional AD LLC is an Equal Employment Opportunity employer, and we welcome all qualified applicants.  All applicants will receive impartial consideration regarding race, sex, color, national origin, age, disability, veteran status, genetic data, religion, gender identity, sexual orientation, or another legally protected status.  Motional AD LLC is a Drug-free workplace.

Who are we hiring?

Sphere is seeking an operations and systems administration professional to ensure technical operations and infrastructure reliability of the highest resolution screen in the world. This position is responsible for maintaining and monitoring multiple media server clusters supporting the venue's 160,000 sq. ft. 16K x 16K domed LED plane, 366-foot exterior LED surface, and custom LED displays throughout its Atrium. This is mainly a site reliability role emphasizing system maintenance, monitoring, and operational excellence. 
 
The position operates on a rotating schedule including evening, overnight, and weekend shifts to support 24/7 venue operations. During pre-production days, this role operates content to satisfy media distribution and previsualization requests from clients. During concert residencies, this role mainly provides critical failover support and emergency troubleshooting. 

The ideal candidate thrives in structured operational environments where success is measured by system uptime and dependability. You prefer process-driven work with clear procedures, have successfully managed rotating shift schedules including overnight shifts, and take pride in being the reliability expert. This role emphasizes infrastructure maintenance over creative development and failover readiness for shows rather than show development, but the production cycle also depends on this role’s ability to operate media servers to answer complex technical challenges. 

What will you do?

• Monitor and maintain operational health of 7th Sense and Disguise media server clusters including real-time monitoring, preventive maintenance, and emergency repairs. 
• Serve as a failover engineer during concert residencies and live events, executing failover procedures. 
• Prepare and operate multiple client content review sessions and daily film screenings, often with tight turnarounds. 
• Monitor and respond across five communication channels (Teams, Slack, email, comms, radio) while maintaining focus on system monitoring. 
• Perform routine system configuration and setup tasks using 7th Sense and Disguise media server software. 
• Develop and maintain SOPs, system documentation, and maintenance logs; troubleshoot display and network issues cross-functionally with other departments. 
• Engineer cross-platform solutions to bridge and automate workflows between different software platforms. 

What do you need to succeed?

• Advanced knowledge of hardware and software aspects of media server systems (e.g. 7th Sense, Disguise, Pixera) with emphasis on system administration and troubleshooting. 
• 6+ years technical operations experience in high-profile live production environments (concert touring, broadcast, theatrical) 
• Strong understanding of Windows networking principles. 
• Success in structured, process-driven technical operations environments. 
• Experience with rotating shift schedules including overnight shifts in 24/7 operations. 
• Ability to maintain focus during system monitoring and manage multiple simultaneous communication channels.
• Proven experience working in 3D spaces with thorough knowledge of warping, ST maps, and OBJ file workflows. 
• Experience managing large-scale media server installations and SMPTE 2110 standards. 
• Background in broadcast systems, virtual production, network operations centers, or as a site reliability engineer. 
• Experience integrating and operating LED video wall systems. 
• Experience with show control systems (e.g. TouchDesigner, Stage Precision) or 3D graphics engines (e.g., Unreal Engine, Blender). 
• Proficiency with automation and scripting languages (e.g., Python, PowerShell).
• Ability to work independently and collaboratively within cross-functional teams. 
• Strong interpersonal and motivational, and problem-solving skills with the ability to build positive working relationships. 
• Sound business judgment and ability to navigate time-sensitive conflicts professionally. 
• Exceptional organizational skills, time management, and attention to detail. 
• Flexibility and composure in high-pressure situations with the ability to adapt as priorities shift. 
• Passion for delivering exceptional guest experiences through innovative use of performance, technology, and media. 
• This role rotates shifts (day, swing, overnight) supporting 24/7 operations; weekend and holiday coverage required; significant maintenance occurs during overnight hours when events are inactive; on-call availability for emergencies.

Special Requirements

• This role may require supervising IATSE Local 720 union members as needed to support operational requirements. 
• Occasional travel (<10%) post-opening to New York City, Burbank, and industry trade conferences. 
• Extensive standing, walking, keyboard usage, and general administrative duties. 
• This is a 100% onsite role with limited potential for remote work on non-event days. 

#LI-Onsite