THE ROLE:

Are you passionate about driving innovation in the data storage industry? Are you skilled in crafting technical solutions that exceed customer expectations? If so, we have an exciting opportunity for you! Everpure (formerly Pure Storage), a leader in the data storage and flash technology space, is seeking a talented and motivated Senior Pre-Sales Systems Engineer to join our dynamic team. 

As a Senior Pre-Sales Systems Engineer, you will play a crucial role in understanding our customers' unique challenges and tailoring Everpure solutions to meet their specific needs. Collaborating closely with the sales team, you will act as a technical expert during the sales process, helping to showcase the value of our products and services.

WHAT YOU’LL DO:

• Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making
• Connect the dots from technology solutions, inclusive of the Everpure portfolio and others from the ecosystem, to measurable customer business outcomes
• Partner closely with account managers, specialists and channel partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business
• Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces
• Take control of evaluations,  benchmarks and system configurations
• Build and deliver technical product and architecture presentations with vigor to customers and lock in the technical win with clients and prospective accounts
• Capture requirements and translate Customer’s business needs into innovative solutions to accelerate their growth and capacity
• Seek out and spur new opportunities for interoperability, functional, and performance testing/validation
• Promote mutual roadmap and planning exchanges
• Liaise with product and technical marketing to produce materials (i.e. whitepaper, web presentations) that support overall alliance plans and objectives
• Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioning
• Move with market trends and competitive landscape to promote thought leadership within our organization
• Lead by example living the Everpure Values:  Persistence, Creativity, Teamwork, Ownership and Customer-first  

WHAT YOU BRING:

• Pre-sales experience is required
• 5 or more years of relevant experience, mixed among technology, design, and communications required. Experience supporting the sales of enterprise storage, networking, systems, cloud, or software to enterprise accounts preferred
• Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions
• Must have a familiarity with modern web architecture a plus (LAMP stack, scale-out vs scale-up architectures, AWS well-architected framework, microservices architecture)
• Prior experience in targeting new prospects and converting them into clients
• Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs
• Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)
• Previous experience with Linux, NFS file systems and Linux distributed network environment
• Installation/configuration of distributed computing, multiprocessing, virtual memory subsystem, storage subsystems architecture, shared memory architectures, cache architectures, windowing systems
• Strong knowledge of digital transformation to a Cloud Native architecture, On-Prem, Public Cloud, Provisioning Automation, and Containers
• Knowledge of VMware, Local Area Networking, Ethernet, TCP/IP and general networking
• Familiarity with AWS, Azure, GCP, containers, k8s and microservices architectures a plus
• Curiosity and passion around technology and explaining and showing new technology platforms and concepts to customers
• Familiarity with storage-intensive applications and their requirements such as structured databases (SQL, Oracle) is highly desirable
• Excellent verbal and written interpersonal skills

#LI-REMOTE

#LI-JL4

DoW SkillBridge Internship - Customer Service

This is an onsite opportunity based at Shift4's office in Las Vegas, NV operating in a 24/7 call center.

The DoW SkillBridge program allows active-duty service members to participate in civilian internships, apprenticeships or training during their final months of service. Participants remain on active duty, continue receiving full military pay and benefits, and gain real-world work experience with approved industry partners. For more information, and eligibility requirements, visit Shift4 DoW SkillBridge Program

Summary

The Payments Support Associate provides frontline support for Shift4 products and services, including Lighthouse Transaction Manager (LTM), Universal Transaction Gateway (UTG), Skytab Solo, and POS integrations. This role assists customers with troubleshooting, problem resolution, and general support inquiries, while collaborating with internal teams, resellers, and partners to ensure seamless operations.

• Information Systems
• IT Specialists
• Information Systems
• Administrative Specialist
• Finance Technician
• Personnel Support

Responsibilities

• Provide customer support via phone, email, chat, and ticketing systems.
  
  
• Assist customers with website navigation, statements, contracts, payments, and POS issues.
  
  
• Troubleshoot credit card, gift card, and POS processing issues.
  
  
• Collaborate with resellers, partners, and internal teams to resolve integration problems.
  
  
• Track and document support interactions, maintaining clear and accurate records.
  
  
• Stay up-to-date on software updates, product changes, and company policies.
  
  
• Manage multiple support tasks efficiently across channels.
  
  
• Participate in team meetings and contribute suggestions for process improvements.
  
  
• Support departmental goals and 24/7 operations with flexible work hours.
  
  
• Perform additional duties as assigned to support overall team success.
  
  

Qualifications

• High school diploma or equivalent required; Associate’s degree or relevant tech support experience preferred.
  
  
• Strong customer service, communication, and problem-solving skills.
  
  
• Ability to explain technical concepts clearly and simply.
  
  
• Positive, collaborative, and team-oriented attitude.
  
  
• Quick learner with adaptability in a fast-paced environment.
  
  
• PC hardware/software troubleshooting experience.
  
  
• Proficiency in Microsoft Office Suite or Google Workspace.
  
  

Optional Qualifications

• Experience with credit card terminals or POS systems.
  
  
• Familiarity with payment processors and settlement procedures.
  
  
• Knowledge of Micros/Oracle POS systems.
  
  
• Fluency in written and spoken Spanish.

Shift4 is expanding globally and hiring Customer Service, Associates to work with customers!

This is an onsite opportunity based at Shift4's office in Las Vegas, NV operating in a 24/7 call center.

Summary
The Payments Support Associate provides frontline support for Shift4 products and services, including Lighthouse Transaction Manager (LTM), Universal Transaction Gateway (UTG), Skytab Solo, and POS integrations. This role assists customers with troubleshooting, problem resolution, and general support inquiries, while collaborating with internal teams, resellers, and partners to ensure seamless operations.

Responsibilities

• Provide customer support via phone, email, chat, and ticketing systems.
  
  
• Assist customers with website navigation, statements, contracts, payments, and POS issues.
  
  
• Troubleshoot credit card, gift card, and POS processing issues.
  
  
• Collaborate with resellers, partners, and internal teams to resolve integration problems.
  
  
• Track and document support interactions, maintaining clear and accurate records.
  
  
• Stay up-to-date on software updates, product changes, and company policies.
  
  
• Manage multiple support tasks efficiently across channels.
  
  
• Participate in team meetings and contribute suggestions for process improvements.
  
  
• Support departmental goals and 24/7 operations with flexible work hours.
  
  
• Perform additional duties as assigned to support overall team success.
  
  

Qualifications

• High school diploma or equivalent required; Associate’s degree or relevant tech support experience preferred.
  
  
• Strong customer service, communication, and problem-solving skills.
  
  
• Ability to explain technical concepts clearly and simply.
  
  
• Positive, collaborative, and team-oriented attitude.
  
  
• Quick learner with adaptability in a fast-paced environment.
  
  
• PC hardware/software troubleshooting experience.
  
  
• Proficiency in Microsoft Office Suite or Google Workspace.
  
  

Optional Qualifications

• Experience with credit card terminals or POS systems.
  
  
• Familiarity with payment processors and settlement procedures.
  
  
• Knowledge of Micros/Oracle POS systems.
  
  
• Fluency in written and spoken Spanish.
  
  

#LI-SM2

Who are we hiring?

The Employee Service Center (ESC) Lead contributes to consistent, high-quality service delivery and supports and manages a team of Employee Service Center (ESC) Representatives. This role balances hands-on case work with peer guidance, reinforcing standard processes, compliance, and service expectations. The Lead shares best practices, escalates risks or gaps, and partners with ESC leadership to strengthen team performance and the overall employee experience.

What will you do?

• Act as a point of support for Tier 1 employee inquiries by working service requests alongside the team, reinforcing accurate resolution, effective escalation, and adherence to service expectations.
• Support Representatives in processing absences and call offs, providing guidance on appropriate handling and escalation where needed.
• Support resolution of employee staffing issues, including missed clocks, schedule changes, attendance matters, pay inquiries, and Time and Attendance–related questions, reinforcing consistent and compliant execution.
• Support employee onboarding by reinforcing completion of new hire paperwork, I-9 processing, and orientation practices, ensuring consistency and accuracy across Representatives.
• Contribute to HR functions by reinforcing licenses and certifications requirements, supporting training and development initiatives, and guiding Representatives through Time and Attendance–related disciplinary processes.
• Partner with Coordinators and ESC Leadership to reinforce day-to-day departmental orientation, alignment, and execution standards.
• Support Employee Service Center office operations through on-site presence, real-time guidance, and engagement that promotes smooth business operations.
• Observe trends, recurring issues, or compliance gaps in daily work and escalate insights to the Supervisor and ESC Manager to support training reinforcement and continuous improvement.
• Build trust with venue partners through visibility, engagement, and timely follow-up, surfacing operational gaps and training needs as they arise.

What do you need to succeed?

• 2+ years of experience in a call center, HR, or employee services environment, supporting high-volume, event-driven operations across in-person, phone, and electronic channels.
• Knowledge of event driven operations, including time & attendance, payroll, onboarding, and compliance, or the ability to quickly gain fluency in comparable environments.
• Proficiency with HRIS and case management systems (e.g., Oracle) and comfort navigating multiple systems in a fast-paced setting.
• Comfortable providing clear, constructive feedback, addressing errors, reinforcing standards, and guiding peers toward correct execution.
• Strong communication, organization, and problem-solving skills, with sound judgment in sensitive situations.
• Spanish language skills preferred; fluency in English and Spanish a plus.

Special Requirements

• Must be available to work a flexible, onsite schedule including days, nights, weekends, and holidays, to support 24/7 operations and event-based late evenings.

#LI-Onsite

Who are we hiring?

The Employee Service Center (ESC) Lead contributes to consistent, high-quality service delivery and supports and manages a team of Employee Service Center (ESC) Representatives. This role balances hands-on case work with peer guidance, reinforcing standard processes, compliance, and service expectations. The Lead shares best practices, escalates risks or gaps, and partners with ESC leadership to strengthen team performance and the overall employee experience.

What will you do?

• Act as a point of support for Tier 1 employee inquiries by working service requests alongside the team, reinforcing accurate resolution, effective escalation, and adherence to service expectations.
• Support Representatives in processing absences and call offs, providing guidance on appropriate handling and escalation where needed.
• Support resolution of employee staffing issues, including missed clocks, schedule changes, attendance matters, pay inquiries, and Time and Attendance–related questions, reinforcing consistent and compliant execution.
• Support employee onboarding by reinforcing completion of new hire paperwork, I-9 processing, and orientation practices, ensuring consistency and accuracy across Representatives.
• Contribute to HR functions by reinforcing licenses and certifications requirements, supporting training and development initiatives, and guiding Representatives through Time and Attendance–related disciplinary processes.
• Partner with Coordinators and ESC Leadership to reinforce day-to-day departmental orientation, alignment, and execution standards.
• Support Employee Service Center office operations through on-site presence, real-time guidance, and engagement that promotes smooth business operations.
• Observe trends, recurring issues, or compliance gaps in daily work and escalate insights to the Supervisor and ESC Manager to support training reinforcement and continuous improvement.
• Build trust with venue partners through visibility, engagement, and timely follow-up, surfacing operational gaps and training needs as they arise.

What do you need to succeed?

• 2+ years of experience in a call center, HR, or employee services environment, supporting high-volume, event-driven operations across in-person, phone, and electronic channels.
• Knowledge of event driven operations, including time & attendance, payroll, onboarding, and compliance, or the ability to quickly gain fluency in comparable environments.
• Proficiency with HRIS and case management systems (e.g., Oracle) and comfort navigating multiple systems in a fast-paced setting.
• Comfortable providing clear, constructive feedback, addressing errors, reinforcing standards, and guiding peers toward correct execution.
• Strong communication, organization, and problem-solving skills, with sound judgment in sensitive situations.
• Spanish language skills preferred; fluency in English and Spanish a plus.

Special Requirements

• Must be available to work a flexible, onsite schedule including days, nights, weekends, and holidays, to support 24/7 operations and event-based late evenings.

#LI-Onsite

Who are we hiring?

The Leave Specialist supports employees and managers through qualifying leave requests and workplace accommodations by providing coordination, guidance on processes, and a consistent employee-centered experience. This role partners closely with HR Business Partners (HRBPs) and business leaders to facilitate the interactive process, navigate sensitive or complex cases, and ensure clear communication and timely support. The Leave Specialist will interface with the company’s internal stakeholders, including Benefits, Legal and Employee Relations, to align on guidance and to assist with thoughtful, compliant and consistent outcomes.

What will you do?

· Partners with employees, managers and HR Business Partners (HRBPs) to support workplace accommodations and qualifying leave requests.

· Serves as a key point of contact for employees and managers to help navigate accommodation and leave processes, including status, tracking, next steps and available resources.

· Supports and facilitates the interactive process for ADA accommodation requests by gathering information to identify and implement reasonable workplace accommodations in partnership with HRBPs and the third party leave administrator.

· Assists with the coordination and tracking of Workers’ Compensation claims in partnership with internal stakeholders and third-party administrators.

· Escalates complex or sensitive cases to HR leadership and collaborates with Legal and Employee Relations as needed.

· Provides managers with clear guidance on processes, expectations and for handling accommodations, return-to-work and employee support conversations.

· Partners with the Benefits’ Team for guidance on policy, vendor process/performance or best practice consultations.

· Collaborates with Benefits, Legal, Employee Relations, HRBPs and other stakeholders to align on guidance, escalate complex or sensitive cases and ensure compliant outcomes.

· Assists with return-to-work coordination, including accommodation implementation and scheduling.

· Maintains accurate internal tracking and documentation to support visibility, consistency, and effective case management.

· Develops and maintains internal processes for leave and accommodation timeframes and coordinates proactive outreach to employees and the third-party administrator while informing the business of applicable updates.

· Provides training and education to managers and employees on leave policies, processes and expectations.

· Ensures a high level of confidentiality, professionalism, and employee experience throughout all leave and accommodation interactions.

What do you need to succeed?

· 3–5 years of experience administering employee leaves and ADA workplace accommodations, preferably in a large, multi-state organization.

· Bachelor's degree preferred.

· Proven experience supporting both hourly/shift-based and corporate employee populations, strongly preferred.

· Experience working in an environment governed by collective bargaining agreements, preferred.

· Strong knowledge of FMLA, ADA, and state/local leave laws.

· Excellent organizational skills with the ability to manage high-volume, detail-oriented work.

· Must possess strong interpersonal and communication skills, with the ability to interact clearly, professionally and empathetically.

· Ability to handle sensitive and confidential information with discretion, care, and integrity.

· Proficiency in HRIS (i.e. Oracle) and Microsoft Office Suite.

· Must have effective time management skills and maintain organized workflows in a fast-paced environment.

· Must demonstrate the ability to collaborate effectively to ensure consistent and compliant processes.

Special Requirements

· Primarily a desk-based role with extended periods of computer use.

· Working in a fast-paced environment and may work evenings and weekends based on business needs.

#LI-Onsite

Who are we hiring?

The Leave Specialist supports employees and managers through qualifying leave requests and workplace accommodations by providing coordination, guidance on processes, and a consistent employee-centered experience. This role partners closely with HR Business Partners (HRBPs) and business leaders to facilitate the interactive process, navigate sensitive or complex cases, and ensure clear communication and timely support. The Leave Specialist will interface with the company’s internal stakeholders, including Benefits, Legal and Employee Relations, to align on guidance and to assist with thoughtful, compliant and consistent outcomes.

What will you do?

· Partners with employees, managers and HR Business Partners (HRBPs) to support workplace accommodations and qualifying leave requests.

· Serves as a key point of contact for employees and managers to help navigate accommodation and leave processes, including status, tracking, next steps and available resources.

· Supports and facilitates the interactive process for ADA accommodation requests by gathering information to identify and implement reasonable workplace accommodations in partnership with HRBPs and the third party leave administrator.

· Assists with the coordination and tracking of Workers’ Compensation claims in partnership with internal stakeholders and third-party administrators.

· Escalates complex or sensitive cases to HR leadership and collaborates with Legal and Employee Relations as needed.

· Provides managers with clear guidance on processes, expectations and for handling accommodations, return-to-work and employee support conversations.

· Partners with the Benefits’ Team for guidance on policy, vendor process/performance or best practice consultations.

· Collaborates with Benefits, Legal, Employee Relations, HRBPs and other stakeholders to align on guidance, escalate complex or sensitive cases and ensure compliant outcomes.

· Assists with return-to-work coordination, including accommodation implementation and scheduling.

· Maintains accurate internal tracking and documentation to support visibility, consistency, and effective case management.

· Develops and maintains internal processes for leave and accommodation timeframes and coordinates proactive outreach to employees and the third-party administrator while informing the business of applicable updates.

· Provides training and education to managers and employees on leave policies, processes and expectations.

· Ensures a high level of confidentiality, professionalism, and employee experience throughout all leave and accommodation interactions.

What do you need to succeed?

· 3–5 years of experience administering employee leaves and ADA workplace accommodations, preferably in a large, multi-state organization.

· Bachelor's degree preferred.

· Proven experience supporting both hourly/shift-based and corporate employee populations, strongly preferred.

· Experience working in an environment governed by collective bargaining agreements, preferred.

· Strong knowledge of FMLA, ADA, and state/local leave laws.

· Excellent organizational skills with the ability to manage high-volume, detail-oriented work.

· Must possess strong interpersonal and communication skills, with the ability to interact clearly, professionally and empathetically.

· Ability to handle sensitive and confidential information with discretion, care, and integrity.

· Proficiency in HRIS (i.e. Oracle) and Microsoft Office Suite.

· Must have effective time management skills and maintain organized workflows in a fast-paced environment.

· Must demonstrate the ability to collaborate effectively to ensure consistent and compliant processes.

Special Requirements

· Primarily a desk-based role with extended periods of computer use.

· Working in a fast-paced environment and may work evenings and weekends based on business needs.

#LI-Onsite