About The Role 

As a Technical Account Manager, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.

In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.

What You’ll Do

• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
• You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
• From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

What We're Looking For

• 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
• Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
• Ability to collaborate cross functionally with different teams and types of people
• Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

About The Role

We’re looking for a Commercial Business Development Representative to join our team! In this role you will work closely with your Account Executives, Marketing and Partner teams to ensure Japan builds strong opportunities in key target accounts. Your responsibilities will include outbound calling, video prospecting, crafting compelling messaging as well as qualifying leads to start high quality conversations for your AEs.

The New Business BDR at Fivetran is a key strategic position housed within the Marketing organization but operates in close collaboration with the GTM Sales Org.

The role focuses on strategically identifying key decision makers, mapping large enterprise or commercial accounts and generating meetings across all levels within Fortune 100 companies. With a focus on breaking into new business accounts, the BDR team contributes to hitting new logo acquisition targets, generating crucial pipeline momentum for Fivetran’s success.

This base + uncapped commission New Business BDR position offers a clear growth path and competitive total compensation.

This is a full-time position based remotely out of Japan.

Technologies You’ll Use

• Salesforce
• Outreach.io
• LinkedIn
• Sales Navigator
• Nooks
• Looker
• Gong
• Zoominfo
• AmpleMarket

What You’ll Do

• Hunting & Outbounding - Account mapping into large enterprise or commercial companies while prospecting and generating meetings with all levels of employees from C-Level to data analysts.
• Outbound prospecting into Named accounts: This person should have experience prospecting into Enterprise or Commercial customers, identifying key decision makers, understanding their challenges and securing sales qualified opportunities.
• They should be well versed with selling into the Fortune 100.
• Experienced in VP- and IC-level pitches.
• Demonstrate a deep interest in our Enterprise and Commercial customers' data challenges and pain points while being able to give an intro of what Fivetran does at an enterprise and commercial level with the ultimate goal of setting up valuable engagements with our account executives.
• Collaborate cross-functionally with Enterprise or Commercial Account Executives, Marketing and Alliances to drive pipeline generation and exceed revenue goals.
• Following predesigned sales strategies (and sometimes developing and implementing their own) to grow the business and hit account acquisition targets (the how).
• Master the Fivetran consultative, Command of the Message and Challenger sales process. Using pre-created cadences based on Industry, Persona, Use Case and adding personalization to it.
• Creating personalized cadences specific to the account and use case. Following specific plays created for the team (Snowflake Customer, SAP or HVR use cases).
• Organize, log activity, and categorize sales lead information into Salesforce.com
• As part of our commitment to setting new hires up for success, all new sales team members attend a one-week, in-person Revenue Bootcamp during their second week at Fivetran. This bootcamp, held at one of our designated company locations, requires travel and is a mandatory part of the onboarding process.

Skills We’re Looking For

• Experience of cold calling
• Bilingual Written and verbal communication (proper grammar)
• High-level understanding of the enterprise or commercial data space

Bonus Skills

• Previous SDR/BDR experience of 6-months or longer Salesloft/Outreach experience

This position qualifies for Fivetran’s incentive plan, and it’s common for employees in this role to achieve the total on-target earnings.

#LI-REMOTE

#LI-DB1 

This role requires a strong blend of technical expertise, customer-facing acumen, and solution-oriented problem solving. The Data AS Consultant will work closely with Sales & Account Managers to provide technical leadership and solution design for highly consultative enterprise projects. It is a revenue-generating pre-sales position focused on enabling technical adoption and driving customer success for both new and expansion opportunities.

This role reports directly to the Team Manager, DSI, with a dotted line to the Regional Head of Japan.

Responsibilities

Technical Consultation & Solution Design

• Serve as a trusted technical advisor to enterprise customers, translating business goals into scalable, production-grade technical architectures.
  
  
• Design and document data integration architectures leveraging Similarweb’s APIs, DaaS feeds, and platform products to meet enterprise data requirements.
  
  
• Architect end-to-end data delivery pipelines into client ecosystems (e.g., Snowflake, Databricks, S3, or Google Cloud Platform).
  
  
• Provide technical workshops and POCs, guiding clients on ingestion, normalization, and querying best practices.
  
  
• Develop Statements of Work (SOWs), technical proposals, and detailed integration documentation to accelerate collaboration between internal teams and customers.
  
  

Technical Skill Execution Examples

1. Integration & Data Delivery
   
   
• Role: Design and implement integration workflows delivering Similarweb’s data via API, S3, Snowflake, or GCP Storage, tailored to customer infrastructure.
  
  
• Technical Skills:
  
  
• Advanced SQL querying and performance tuning in Databricks / Snowflake
  
  
• Proficiency with data file formats (CSV, JSON, Parquet, Delta) and understanding the trade-offs between performance, compression, and schema evolution
  
  
• Strong knowledge of ETL design, data governance, and access control
  
  
• Outcome: Clients understand technical feasibility and best practices for incorporating Similarweb data into their analytical stack.
  
  
2. Data Quality, Coverage, and Scalability
   
   
• Role: Explain how data is collected, validated, deduplicated, and scaled across geographies and verticals, referencing internal reruns and benchmarks.
  
  
• Technical Skills: Understanding of data validation, sampling frameworks, distributed storage performance, and data versioning (e.g., Delta Lake advantages).
  
  
• Outcome: Clients gain trust in data quality and scalability across enterprise-grade analytics environments.
  
  
3. Data Sampling & Proof-of-Concept Delivery
   
   
• Role: Generate and deliver custom data samples aligned with client use cases, whether via API queries, Parquet exports, Delta tables, or CSV snapshots.
  
  
• Technical Skills:
  
  
• Hands-on data extraction and transformation using SQL and Python
  
  
• Preparing data in optimal formats (e.g., Parquet v Delta)
  
  
• Managing delivery through multiple mechanisms: secure S3 share, Snowflake Data Share, API endpoints, or CSV download portals.
  
  
• Outcome: Clients can validate data structure, schema, and use-case fit before full-scale adoption.
  
  
4. Use Case Customization & Advanced Analytics
   
   
• Role: Demonstrate how Similarweb data can be enriched with client datasets (POS, CRM, or loyalty).
  
  
• Technical Skills: SQL and Python for data joins, REST and GraphQL APIs, JSON schema design, and familiarity with Model Context Protocol (MCP) for LLM integrations.
  
  
• Outcome: The client sees practical, technically sound pathways to integrating Similarweb data into their own analytical models and AI workflows.
  
  

Collaboration with Sales & Customer Teams

• Partner with Enterprise Sales Managers to qualify and design technical solutions during the sales process.
  
  
• Work with Enterprise Account Managers to drive expansion and deepen platform adoption through technical enablement.
  
  
• Collaborate closely with Customer Success and Delivery teams to ensure smooth technical transitions from pre-sales to production.
  
  
• Create reusable demos, templates, and data delivery playbooks for use across GCR teams.
  
  
• Participate in strategic account planning and contribute feedback to product and data engineering based on customer needs.
  
  

Market & Product Expertise

• Stay up to date with AI/LLM data standards, data engineering best practices, and cloud-native architectures.
  
  
• Provide feedback to product and data engineering on API performance, schema design, and data format optimization.
  
  
• Maintain familiarity with Model Context Protocol (MCP), OpenAPI, and emerging standards for data interoperability and contextual AI integrations.
  
  

Project Support & Technical Governance

• Lead technical scoping and architecture reviews during the pre-sales phase.
  
  
• Oversee sample generation, performance validation, and schema testing.
  
  
• Provide escalation support on data performance, pipeline reliability, and delivery troubleshooting.
  
  
• Ensure solutions align with data security, privacy, and compliance best practices.
  
  

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
  
  
• 5+ years in pre-sales, solution architecture, or data consulting, with a strong focus on technical delivery.
• Technical Expertise:
  
  
• Data Architecture & Integration: Deep understanding of cloud ecosystems (AWS, Azure, GCP) and data warehousing frameworks (Snowflake, Databricks, Redshift).
  
  
• SQL & Data Modeling: Strong query and optimization skills for data analysis and transformation.
  
  
• APIs & Data Exchange: REST and GraphQL API fluency, JSON schema design, authentication (OAuth 2.0, JWT).
  
  
• File Formats: Deep understanding of CSV, JSON, Parquet, and Delta file formats—knowing when to use each for efficiency, scalability, or incremental updates.
  
  
• Data Sample Delivery: Ability to create, test, and deliver sample datasets across APIs, S3, and warehouse sharing mechanisms.
  
  
• MCP & AI Integrations: Awareness of Model Context Protocol, LLM context injection, and structured data retrieval patterns.
  
  
• Proven experience translating business requirements into technical solutions for large enterprise data ecosystems.
  
  
• Excellent communication and presentation skills—able to bridge the gap between technical and commercial teams.
  
  
• Fluent in Japanese and English (written and spoken) with experience serving enterprise clients.
• Strong problem-solving, self-management, and team collaboration skills.

The Opportunity:

We are seeking an experienced IT Leader to establish and oversee the set up and execution of all aspects of IT operations in Japan. This role will serve as the primary technology partner for business functions in Japan, also acting as the bridge between local stakeholders and global Information Sciences (IS) and Information Technology (IT) teams ensuring that IS/IT needs are met in alignment with global platforms, delivering end-to-end solutions for local implementation while driving operational excellence in IS/IT services. This leader may also help build and scale the IT function to other countries in the Asia Pacific region through a balanced model of internal team development and strategic vendor partnerships to deliver agile, high-quality support across the region.

Reporting directly to the President & Representative Director, Japan, this individual will collaborate closely with country and regional leaders as well as global Information Sciences and Information Technology (IS/IT) partners. The role also dotted-line reports to the VP, Commercial & Medical Affairs Information Systems. The position requires versatility—balancing the establishment of local capabilities with the development of scalable solutions that integrate seamlessly into global frameworks.

Commercial and Medical Affairs Systems

• Serve as the primary liaison between Japan and global Information Systems teams, fostering cross-functional collaboration while maintaining data governance and separation of processes.

• Partner with business leaders to develop prioritized roadmaps and capture requirements, ensuring alignment with global IS/IT platform roadmaps while tailoring solutions to country/regional needs.

• Act as an effective liaison by proactively communicating priority needs for the APAC/Japan region and working closely with other regions to align on shared priorities, expectations, and consistent working norms.

• Support rollout, localization, and adoption of global platforms (e.g., CRM, digital engagement, Omnichannel marketing, medical information, medical content management, field engagement tools).

• Partner with local Commercial, Supply Chain and Quality teams to ensure IS/IT systems supporting product distribution, logistics, and product release operate reliably and comply with local regulatory standards.

• Oversee localization and validation of IS/IT systems to meet Japan-specific business and regulatory needs, including language, documentation, and integration with local platforms.

• Provide Tier 1–2 application support in partnership with global support teams, ensuring seamless end-to-end service delivery.

• Lead change management for new IS/IT systems, including user testing, training, communications, and stakeholder alignment to ensure successful adoption and continuous improvement.

Information Technology and Security

• Establish and manage relationships with local managed service providers and vendors.

• Collaborate with global IT infrastructure teams to ensure reliable and secure delivery of core IT services (network, hardware, collaboration platforms, endpoint management).

• Oversee system enhancements, integrations, and facilitate compliance with Japanese data production and pharmaceutical regulations, including pharmacovigilance, promotional review, and data privacy (APPI, PMD Act).

• Manage onboarding and offboarding processes, ensuring timely provisioning/deprovisioning of accounts and devices aligned with local and global IT policies and security standards.

• Ensure adherence to global IT service management and change control processes, including incident, request, and problem management, while coordinating escalations with global support teams.

• Partner with global Information Security teams to ensure adherence to enterprise security standards, policies, and regulatory requirements.

• Lead Japan-specific implementation and oversight of security controls—including identity and access management, data protection, compliance monitoring, cybersecurity training, audits, and incident response coordination with global security operations.

R&D Systems:

• Partner with global R&D IS to enable secure access to research and clinical platforms in compliance with regulatory requirements (GxP, CTMS, EDC, RIM, eCTD, PV safety database, etc).

Required Skills, Experience and Education:

• Bachelor’s degree (or equivalent).

• Minimum of 12 years of experience delivering technology services and support, including Commercial systems.

• At least 5 years of experience leading Japan IT activities within a life sciences organization.

• Proven leadership experience building and scaling IT teams in emerging country operations, including recruitment, performance management, and fostering a culture of accountability and continuous improvement.

• Hands-on knowledge of IT infrastructure, end-user services, and cybersecurity practices.

• Strong understanding of Commercial data ecosystems (CRM, digital engagement, social, and third-party sources) and their integration across platforms.

• Knowledge of master data management (MDM), data warehousing principles and technologies, and enterprise analytics environments (e.g., Databricks, Snowflake), supporting Commercial and Medical insights.

• In-depth knowledge of GxP systems, regulatory, compliance, and data privacy frameworks and processes.

• Experienced in leading organizational change for IT initiatives, driving user adoption through clear communication, stakeholder alignment, and compelling storytelling.

• Collaborative and effective in building rapport across global, regional, local, and functional teams.

• Comfortable with ambiguity and skilled at defining operating models, processes, and roles while simultaneously implementing capabilities.

Preferred Skills:

• Experience supporting pre-commercial or commercial launches in pharma strongly preferred.

• Familiarity with Omnichannel principles and technology platforms in life sciences.

• Experience with an Oncology launch is desired.

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