Intro

The Markets Team sits at the intersection of institutional asset issuance and onchain liquidity operations within the M0 ecosystem. The team operates the infrastructure that transforms real-world collateral, such as U.S. Treasuries or tokenized money market funds, into M0-powered stablecoins: programmable, composable digital dollars used by builders across DeFi and beyond. The team operates and grows M0's liquidity orchestartion layer and partner flows across the growing network of issuers and stablecoin partners. The Markets Team is a critical bridge between institutional-grade financial infrastructure and the onchain economy and is now scaling into the future.

About the Role

This is a hands-on operations role with a strong emphasis on governance, risk, and compliance. You’ll manage core workflows from minting and redemption to onboarding, reconciliations, and AML operations, while building the structures that ensure MXON operates with institutional rigor and audit and licensing readiness.

You’ll join at a formative stage where your ideas and systems design will directly shape next-generation financial infrastructure. We’re looking for someone who combines the discipline of traditional finance with the agility of digital assets, and who thrives on bringing structure to dynamic environments.

Working closely with Finance, Legal, and external partners, you’ll support audit preparation, risk assessments, and compliance planning. The role begins as an individual contributor but offers a clear path to build and lead a team as we scale globally and deepen our regulated footprint.

Based in the Americas (excluding the US) or Asia, this role covers a 11 AM–7 PM PT shift and works closely with global teams across regions.

What You’ll Do

• Serve as a front-line operational point of contact for partners and counterparties, supporting onboarding, trade flows, and issue resolution. Comfortable managing real-time operational internal and external queries while maintaining a high standard of accuracy and control.
• Execute and oversee core operational workflows, including mint/redemption processing, onboarding, and reconciliations and manage AML and transaction monitoring. Drive continuous process improvement and automation, embedding scalable best practices and controls into daily operations.
• Codify existing operational practices into auditable policies, procedures, and control frameworks, integrating traditional financial best practices within a crypto-native operating model.
• Partner with Finance, Compliance and Legal on audit readiness, risk assessment, and governance reporting.
• Contribute to system and process design to ensure operational integrity, audit trails, and reporting functionality.
• Identify and mitigate non-quantitative risks, maintaining structured risk registers and improvement plans.
• Support regulatory and audit preparations, maintaining clear documentation and control evidence.
• Interface externally with auditors, counterparties, and service providers as MXON’s operational and compliance representative.

Qualifications

• Minimum 5 years of experience in operations, compliance, internal audit, or risk within a regulated financial institution.
• Experience or strong interest in crypto, tokenized finance, or digital assets. Basic understanding of blockchain infrastructure and crypto businesses.
• Deep understanding of operational processes, embedded controls, and compliance best practices, with a pragmatic drive to refine and scale them.
• Strong capability in writing and maintaining formal documentation (policies, SOPs, control frameworks).
• Balanced skill set - able to both execute day-to-day operations and design processes with attention to detail and control rigor.
• Comfortable operating in a client-facing capacity — able to manage external requests, communicate clearly under time pressure, and balance responsiveness with control discipline
• Cross-functional collaboration experience across product, engineering, and corporate/control functions to deliver complex operational initiatives.
• Strong communication and stakeholder management skills - able to navigate between operational detail and strategic discussion, and build alignment with auditors, partners, and customers.
• Fluent in English

Skills & Attributes

• Problem Solver: Approaches issues analytically and proactively, turning ambiguity or friction points into clear, executable solutions that improve efficiency and control.
• Risk-Aware: Proactively identifies and mitigates operational, counterparty, and compliance risks, maintaining a strong control mindset.
• Detail-Oriented and Reliable: Holds a high bar for accuracy, documentation quality, and follow-through.
• Strategic and Systems Thinking: Connects day-to-day execution to long-term operational resilience and organizational goals.
• Collaborative: Works effectively across teams and time zones, contributing to a culture of openness and shared accountability.
• Builder Mentality: Sees beyond process to outcomes: designs and improves systems that make operations smarter, faster, and more resilient to deliver value to customers while remaining willing to engage directly with the underlying workflows and partner interactions that power those systems.
• Hands-On Operator: Comfortable diving into day-to-day operational detail, including time-sensitive workflows and partner requests. Willing to own both structured processes and ad hoc issues, ensuring smooth execution even in ambiguous or evolving environments.

Benefits

• Competitive compensation including a token grant
• Comprehensive health benefits: medical, dental, and vision insurance fully sponsored by the company
• Flexible work environment with a global team—work remotely or from our NYC or Berlin hub
• Wellbeing allowance to support your physical and mental health
• IT equipment stipend to set up your ideal workspace
• Annual professional development budget to invest in your growth and skills
• Unlimited paid time off to take the time you need, when you need it

Brokerage Operations – Equities, Derivatives and Fixed-Income

Description

Interactive Brokers (“IBKR”) is seeking an Operations Analyst to join our Clearing Department. The Clearing Department is responsible for critical post-trade functions for global equities, derivatives, commodities, fixed-income, forex and other investment securities. These functions include electronic trade and position reconciliation, inventory management, settlement operations and client account transfers. Given IBKR’s global footprint, breadth of product offering, and passion for technology and automation, the Clearing Department presents a unique opportunity to learn many facets of the brokerage business and offers the candidate exciting potential for growth. 

IBKR has developed state-of-the-art proprietary clearing and back-office systems. In this role, you will operate these ever-evolving systems to solve interesting and unique problems in a fast-paced and collaborative environment. The ideal candidate will also be challenged to contribute to developing these systems to achieve higher operational efficiency, risk mitigation, and/or support new business or investment products. If you are enthusiastic about the financial markets, enjoy problem solving, working with sophisticated computer systems and their developers, and want to be a difference maker in a growing company, we welcome your application. 

Responsibilities

• Trade and position reconciliations.
• Post-trade settlement processing.
• Reconciling and processing corporate action and dividend events.
• Oversight of derivatives settlement and expiry processing.
• Coverage includes the Japanese market and IBKR’s Japanese client base activity in global markets.

Qualifications and Skills

• Bachelor’s degree
• 3+ years experience with clearing / settlement / custody of Japan stocks / securities (JSCC, etc.)
• Strong problem-solving and analytical skills
• Exceptional attention to detail and the drive to efficiently maintain accuracy in a fast-paced environment
• Excellent written and verbal communication skills in English.
• Strong computer skills and competency with MS Office products preferred

Company Benefits & Perks

As a liaison to Interactive Brokers’ retail and professional clients, the IBKR Client Service Representative is accountable for providing client service to IBKR’s clients, including retail clients, financial advisors, hedge fund operators and other broker-dealers. We aim to build and maintain long-term client relationships, provide access to desired markets, and increase client retention as we expand our product and service offerings.

Responsibilities

Daily management and focus on a wide scale of client issues which includes: Responding to inquiries, concerns and complaints via telephone, e-mail, and online chat to achieve a mutually satisfactory solution while complying with policies, practices and procedures.

The core competencies we seek include: 

• The ability to identify, analyze, and escalate complex issues.
• Excellent troubleshooting and problem-resolution skills;
• Assuming responsibility for identifying client needs while providing a high-value experience.

Requirements

• University degree (Bachelors);
• Native in Japanese and business level English oral and written;
• Excellent analytical skills;
• Good understanding of financial markets;
• Hands-on experience across multi asset classes including equity, derivative, futures & options etc.

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Social Security / Insurance Benefits
• Competitive package of Annual Leave
• Daily lunch is ordered in-house with a fully stocked kitchen
• Modern offices with great access to metro
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting

About the right team member

You help our studios and your market(s) and region succeed which will range from prospecting new supply, to upselling to your client base. You will work directly with studio owners and managers in our network to make sure they see incredible value in their partnership with us. You are comfortable with numbers, and are excited to use data, market trend analysis, and your budding knowledge of the boutique fitness space to make actionable recommendations to our partners.

About the role

Market Management

• Be an expert on boutique fitness and wellness in your ClassPass markets, including the competitive landscape
• Responsible for revenue and reservation growth across your book of business and the market you manage
• Responsible for market wide partner retention focus with monthly and quarterly targets
• Responsible for monitoring and identifying pockets of opportunity on supply health across your markets with a heavy focus on inventory availability
• Acts as the local voice of the partner and escalates local nuances to country leaderships team
  
  

Partner Management

• Build strong, long-term relationships with partners in a diverse book of business ranging from top, medium and lower tier accounts
• Support your partners in your market by helping them grow their business
• Drive adoption of new ClassPass products and retention of pre-existing products among your studio partners
• Engage with key studio partners during a monthly check-in via phone and in-person meetings (some you’ll interact with every day!)
• Retain our partners by providing best-in-class support & relationship management
• Quarterly Business Reviews and develop in-depth performance reports to share with studio partners
• Research, prospect and sell new studio, gym and wellness partners on to the platform in selected areas to help expand the ClassPass geographic footprint
• Utilise online and offline resources and tools to develop and maintain your own pipeline in SalesForce
• Outbound to larger, more strategic partners, driving the full sales cycle through making/sending introductory calls and emails, meeting prospects face to face, building the relationship and closing the deal
  
  

General

• Contribute towards country specific projects across the partner bases
• Assist with resolving transactional issues and complete ad-hoc projects
• Assist with marketing efforts during launch

Skills & experience

• 3+ years of experience in account management or BD with a track record of relentlessly high standards and top performance
• Strong negotiation skills in managing/developing your current and prospective book of business, ranging from low to top tier accounts.
• Good strategic thinking skills in implementing and executing tactical project plans ensuring alignment with directions from their manager, and goals of their team.
• Strong communication skills: comfortable using a broad range of communication styles across different audiences in diverse situations. Partners with members of other teams to not only generate buy-in for their initiatives but to maximize their impact.
• Good collaboration skills: leverages deep experience (at ClassPass or otherwise) to teach their colleagues new skills, frameworks, techniques, etc. Introduces entirely new ways of approaching or solving problems.
• Good business acumen skills: able to articulate at a high level the value of the work that they do, not just to their own team but also to the broader business.
• Based in Tokyo, Japan
• Fluency in English and Japanese

#APAC

The Team Lead, Japan HAPI Program owns the day-to-day execution and performance of the Japan HAPI reservations program. This role provides hands-on operational leadership for contractor management, workflow oversight, quality assurance, compliance, escalation prevention, and service quality for Japanese partners, with particular focus on key brands and high-sensitivity accounts. The Team Lead works closely with Business Operations leadership and cross-functional partners to ensure schedule updates are completed accurately and on time, issues are identified and resolved quickly, and the Japan HAPI model can scale sustainably with reduced dependency on BizOps leadership for direct day-to-day management.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor's degree, technical certification, or equivalent relevant work experience
• 4+ years of experience in program operations, partner operations, service delivery, business operations, or a related field
• Experience leading day-to-day operations, workflows, projects, or teams, including contractor, vendor, or indirect team oversight
• Professional fluency in Japanese and English, both written and verbal
• Strong written and verbal communication skills, with the ability to build trust and operate effectively across cultures and functions
• Experience managing operational quality, compliance, service consistency, and issue resolution in a dynamic environment
• Proven ability to prioritize effectively and make sound decisions in an ambiguous, fast-moving environment
• Strong analytical and problem-solving skills, including the ability to collect data, identify trends, and translate findings into action
• Intermediate proficiency with Microsoft Office Suite or Google Workspace, including experience preparing updates and presenting to stakeholders
• High attention to detail, strong organizational skills, and sound judgment with partner-facing work
• Experience supporting Japanese partners, venues, or customers is highly desirable
• Program or project management certification, such as PMP, Agile, or similar, is a plus

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Own day-to-day execution and performance of the Japan HAPI reservations program
• Provide clear operational ownership and accountability for update completion, accuracy, responsiveness, and service quality across the Japan HAPI model
• Lead and coordinate the work of Japan HAPI contractors, including workload balancing, prioritization, coaching, feedback, and performance oversight
• Monitor operational workflows and schedule updates to ensure required work is completed accurately, on time, and in accordance with defined processes and partner expectations
• Oversee and strengthen quality assurance practices, including audits, spot checks, trend reviews, and process improvements that better reflect the dynamic operating reality of the Japan market
• Identify, prevent, and resolve operational issues before they become partner escalations, and manage escalations quickly and effectively when they occur
• Partner with Business Operations leadership and cross-functional stakeholders to align priorities, surface risks, and coordinate support for critical accounts and key brands
• Develop and maintain clear operating procedures, documentation, and training materials to improve execution consistency and reduce single-threaded knowledge
• Ensure compliance with internal policies, partner requirements, and applicable operational standards
• Track and report on program health, including timeliness, accuracy, escalation volume, service reliability, and quality trends
• Analyze operational data and partner feedback to identify root causes, recommend improvements, and drive corrective actions
• Support efforts to scale Japanese venue operations by improving the reliability and sustainability of the HAPI support model
• Reduce day-to-day dependency on BizOps leadership by independently managing routine execution, issue handling, and contractor oversight within the scope of the role
• Participate in planning and prioritization activities to identify operational impacts, interdependencies, and risks across related programs or teams
• Contribute to hiring, onboarding, and training for future contractors or team members as needed
• All other duties as assigned

KEY OUTCOMES / MEASURES OF SUCCESS:

• Clear ownership and accountability for Japan HAPI operations
• Stronger execution consistency across schedule updates and quality assurance activities
• Fewer Japan partner escalations tied to HAPI performance
• Reduced churn risk or partner dissatisfaction where HAPI support is a contributing factor
• Higher operational reliability and responsiveness for key partners and critical brands
• On-time completion and accuracy of required updates
• Improved QA coverage and effectiveness for high-priority work
• Reduced management time required from BizOps leadership to keep the program stable
• Improved ability to scale support for Japanese venues through a more sustainable operating model

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Dexterity of hands and fingers to operate a computer keyboard
• This position is mostly stationary and will be required to remain stationary for extended periods of time
• Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus
• The noise level in the work environment is usually moderately quiet

The Role You'll Play

• We’re looking for a strategic growth marketer to lead the charge in one of our most exciting international markets: Japan. You’ll own the full local marketing strategy—shaping how ClassPass shows up, grows, and connects with our Japanese audience. From brand storytelling to channel optimization, your work will drive awareness, engagement, and long-term growth.

  • Lead end-to-end strategy for Japan, tailoring campaigns, content, and channels to resonate deeply with local audiences
  • Champion Japanese customer insights across the organization, helping global teams localize with purpose and impact
  • Design and scale high-performing, test-and-learn campaigns that unlock new growth levers in market
  • Oversee influencer, media, and strategic brand partnerships to elevate visibility and drive demand
  • Manage social channels and community-building efforts, cultivating engagement that reflects local culture
  • Partner with sales teams to fuel supply-side growth through activation insights and market-specific strategy
  • Guide research efforts that translate into actionable brand and product decisions
  • Collaborate cross-functionally with global creative, paid media, and product teams to build assets that speak the local language—literally and culturally
  • Manage agency relationships to ensure exceptional execution across all touchpoints

 The Experience You’ll Bring

• 6+ years in growth or brand marketing, with a strong track record of success in the Japanese market
• Proven ability to build, launch, and scale brands in Japan with both strategic and hands-on execution
• Native-level Japanese fluency and strong English communication skills
• Experience leading full-funnel marketing and campaign performance, with a sharp eye for metrics and experimentation
• Skilled at turning customer insights and market data into bold strategy and creative direction
• Confident cross-functional collaborator, especially with global teams across creative, product, and paid media
• Comfortable leading external partners and agencies, ensuring quality and alignment at every step
• Clear, strategic thinker with strong judgment and a proactive, independent work style

• 3 years of sales experience primarily focused on fast-paced, B2B transactional sales leveraging both Field and Inside sales tactics
• Proven sales record of consistent over-performance on monthly quotas and OKRs
• Familiarity with and/or professional connections within the local fitness, wellness or other applicable industry in your region are a plus
• Proficiency with Salesforce, Salesloft and Microsoft Suite
• Based in Tokyo, with possibility of travel across the broader region
• Fluency in English and Japanese

• Engage directly with fitness, wellness or new vertical partners within your assigned area to grow the book of business
• Consistently hit or exceed monthly quotas based on new venues added to the ClassPass network
• Lead with a field-first mindset, prioritising in-person outreach through drop-ins, taking studio classes as a means to engage, meetings, and events; selectively apply Inside Sales tactics where appropriate to accelerate pipeline momentum.
• Identify and attend networking opportunities to build strong connections within your regional fitness and wellness community
• Maintain accurate and up-to-date records in Salesforce, ensuring reliable forecasting and pipeline visibility.
• Should be a good negotiator and comfortable in presenting higher-level readouts/pitch decks to prospective new partners

What you'll do at Jamf:

The Senior Enterprise New Logo Account Executive is an experienced enterprise hunter to lead Jamf's new logo acquisition at the enterprise level. This is a fully new logo role — your responsibility is to identify, target, and close new enterprise accounts (with 4,000+ employees). You'll manage the entire sales process, develop relationships with C-suite executives, navigate complex buying committees, and secure high-value logos that lay out the groundwork for long-term customer partnerships.

This role is offered as hybrid, with the expectation to be in the office 3 days per week of your choosing. We are only able to accept applications for those based in Kanto area, Japan and have sponsorship to live and work in Japan.  #LI-Hybrid

What you can expect to do in this role:

New Logo Acquisition

• Build and execute a focused territory strategy to land net-new enterprise logos within an assigned segment (vertical, account tier, or named accounts).
• Develop deep segment expertise — buying behaviors, compliance requirements, Apple ecosystem maturity — to sharpen pipeline targeting and Jamf's value proposition.
• Develop a robust pipeline by outbound prospecting, collaborate with Marketing on ABM campaigns, and coordinate with our key Channel partners to facilitate strategic introductions.
• Engage diverse stakeholder groups including IT, Security, Finance, Legal, Procurement, and C-suite with customized business cases.

Complex Deal Management

• Ability to structure multi-year, multi-SKU commercial agreements, including expansion ARR & professional services.
• Experience selling against a land-and-expand motion — sizing the initial footprint for speed to close while protecting long-term ARR growth
• Manage the entire sales cycle from initial discovery to contract signing — including long cycles. changing stakeholders, enterprise procurement, legal, and InfoSec processes.
• Map and manage multi-threaded buying committees; understand stakeholder roles, internal politics, and how consensus gets built in large organizations
• Navigate SLASA, DPA, and security reviews with confidence; guide internal and external stakeholders without losing deal momentum.
• Negotiate commercial agreements, with support from Jamf Legal teams, that emphasize value-based positioning and the potential for long-term partnerships across Jamf's entire portfolio.
• Maintain deal control in competitive scenarios where incumbents are entrenched, and switching costs are real.

Executive Engagement & Partner Leverage

• Build multi-threaded C-suite relationships early, before formal buying processes start — never rely on a single thread.
• Position yourself as a trusted advisor on Apple enterprise management and endpoint security, bringing a segment-informed point of view.
• Deliver executive presentations and ROI business cases tied to board-level priorities: security posture, workforce productivity, compliance, and TCO.
• Own strategic relationships with Apple's enterprise team and key channel/SI partners, with joint business planning that creates a durable pipeline.

Forecasting, Pipeline & Team Impact

• Maintain a healthy, well-qualified pipeline with disciplined stage progression and accurate monthly/quarterly forecasting in Salesforce.
• Generate — not just consume — segment intelligence: competitive dynamics, regulatory shifts, Apple ecosystem trends, win/loss patterns.
• Contribute to segment playbooks, ICP definitions, and GTM priorities; mentor other AEs on prospecting and enterprise deal strategy.

What we are looking for:

• Minimum of 8 years of enterprise B2B SaaS sales experience with a consistent track record of quota attainment (Required)
• Proficiency in MEDDPICC or equivalent enterprise qualification methodology; ability to rigorously apply it across long, complex sales cycles to improve forecast accuracy and accelerate deal velocity 
• Proven success winning net-new enterprise logos — complex, multi-stakeholder deals in the 4,000+ employee segment (Required)
• Experience navigating complete enterprise buying cycles, including IT, Security, Legal, Finance, and C-suite.
• Advanced consultative, solutions-oriented selling style; able to connect technology capabilities to executive-level business outcomes.
• Deep experience in enterprise procurement processes: DPAs, SLAs, security reviews, and InfoSec requirements.
• Experience in direct and indirect (channel/partner) selling models.
• Strong Salesforce proficiency and forecasting discipline.
• Strong familiarity with Apple enterprise ecosystem or endpoint management/security technologies (preferred).
• Executive presence and communication skills that earn credibility at the C-suite level.
• Self-directed; thrives in fast-paced environments with long deal cycles and ambiguous buying processes.

SECURITY AND PRIVACY REQUIREMENTS

• Participation in ongoing security training is mandatory.
• Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches.
• Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf.

How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. News

• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z

• Named one of Forbes Most Trusted Companies in 2024

• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families

• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®

• We offer a clear and defined sales career path. Our main goal is to help you successfully step into our Account Executive role, but there are many ways to advance your career at Jamf.

• We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.

• You don’t have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf.

• We set achievable targets, help each other out, and share best practices across the team.

• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.

Summary: Join a prominent Layer 1 blockchain team focused on expanding its global developer footprint. This role will involve strategizing ecosystem growth and supporting grant winners. An engineering background coupled with DevRel experience is essential for success in this position.

Responsibilities:

• Develop and implement strategies to expand the blockchain ecosystem.
• Support and mentor grant winners to ensure successful project outcomes.
• Engage with the developer community to foster growth and collaboration.
• Organize and participate in events and workshops to promote the blockchain platform.
• Collaborate with cross-functional teams to align ecosystem goals with business objectives.

Required Skills:

• Proven engineering background with relevant experience in blockchain technologies.
• Strong experience in Developer Relations (DevRel) or a similar field.
• Excellent communication and presentation skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Passion for blockchain technology and its potential impact on various industries.

What you’ll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. At Jamf, we empower people to be their best selves and do their best work. The Enterprise Support Engineer (ESE) serves as a primary escalation point for customers experiencing advanced technical issues, in addition to acting as an initial point of entry for customers and partners that have elected Premium Support or are strategically valuable to Jamf. The ESE demonstrates proficiency in concepts and practices involving device management and security. The ESE works closely with the Enterprise Customer Success Manager to ensure a successful deployment. The ESE is responsible for supporting and troubleshooting issues with the installation, performance, and integration of Jamf products and supporting technologies. The ESE serves as a point of contact for all technical inquiries and escalations. 

This role if offered as remote in Japan. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications for those based in Japan and have sponsorship to live and work in Japan.  #LI-Remote

What you can expect to do in this role:

• Serve as the primary point of contact for Premium Support customers experiencing technical issues.
• Handle customer inquiries related to product performance, configurations, custom setups, and integrations.
• Diagnose and resolve issues across the full suite of Jamf and periphery products.
• Use logs, debugging tools, and root cause analysis to efficiently solve technical problems.
• Act as a customer advocate and account steward, demonstrate relentless commitment to developing effective solutions to the challenges that customers face in optimizing their deployment.
• Work closely with product development and engineering teams to identify and resolve bugs and provide feedback on product improvements.
• Interface with product development and support teams to share client feedback, generate requirements and evaluate and test new product solutions
• Maintain and increase customer satisfaction and ensure retention
• Keep customers informed about the status of their issues and provide regular updates on progress.
• Serve as a topic expert in one or more key product features
• Contribute to internal and external knowledge bases through the creation and continual review of knowledge base and troubleshooting guides.
• Provide support for customers using APIs and third-party integrations, assisting with implementation, configuration, and troubleshooting.
• Collaborate with customers’ internal teams/stakeholders to address challenges.
• Build strong relationships with enterprise customers, acting as their advocate within the company.
• Identify patterns in support cases and provide insights to improve the product or internal processes.
• Stay current on new product features, technologies, and industry trends to provide the best possible support.
• On-Call and on-site customer visits as needed.
• Other duties as assigned.

What we are looking for:

• 4 Year / Bachelors Degree (Preferred), A combination of relevant experience and education may be considered
• Preferred Certifications/Licensures: Jamf 400, Jamf 370
• Minimum 3 years in a customer support or technical support role, preferably in a SaaS or technology environment (Required)
• Excellent written and verbal communication skills, with the ability to translate complex technical details into clear, customer-friendly language.
• Fluency in both Japanese and English proficiency (required), including professional corporate customer communication (verbal/written, documentation, presentations)
• Strong technical troubleshooting skills, with knowledge of log analysis, debugging, and system diagnostics
• Familiarity with cloud-based infrastructure (e.g., AWS, Azure, GCP).
• Experience with APIs, web technologies, networking and databases (e.g., SQL).
• Working knowledge of the architecture and tools relevant to implementation of Jamf products.
• Basic scripting or coding knowledge (e.g., Python, Bash) to assist in automation and troubleshooting.
• Strong problem-solving abilities with a customer-first mentality.
• Advanced technical knowledge and an aptitude for learning new software systems.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Empathetic and patient in dealing with customer issues.
• Highly organized, with attention to detail and accuracy.
• Self-motivated with a proactive approach to resolving customer issues.
• A team player who can collaborate effectively across departments and with both technical and non-technical teams.
• Skilled with CRM and support tools (e.g., ServiceNow, Intercom, or similar).
• Leads peers and others through change; champions change in the face of uncertainty.
• Actively seek opportunities for self-improvement, staying current with the latest industry trends, technologies, and best practices.
• Ability to remain calm and professional in high-pressure or critical situations.
• Be able to identify not just the symptoms of a problem but understand and address the underlying cause to prevent recurring issues.
• A meticulous approach to troubleshooting, ensuring all details are considered, from error logs to system behavior, to avoid overlooking critical factors with an emphasis on finding solutions to business needs.
• Ability to critical analyze issues and use sound judgement to make decisions
• Provide clear written summaries and technical documentation for internal teams and customers, maintaining professionalism and accuracy in communication.

How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named a 2024 Best Technology Company to Work For by U.S. News
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
• Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 75,000 global customer base.
• Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us!

What you’ll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. The Sales Engineer's (SE) primary role is to partner with account executives and channel partners to achieve sales goals. This position will evaluate technical requirements of new sales opportunities and present technical solutions to meet the needs of prospective and existing customers. 

This role is offered as hybrid, with the expectation to be in the office 3 days per week of your choosing. We are only able to accept applications for those based in Kanto area, Japan and have sponsorship to live and work in Japan.  #LI-Hybrid

What you can expect to do in this role: 

     Customer Facing Responsibilities

• Work jointly with the Jamf Account Executives, prospective and existing customers, and partners to convey the business value of Jamf
• Gain clear understanding of prospect/customer requirements and clearly outline how to address those requirements via the Jamf Portfolio
• Own all presales technical activities by providing presentation, demonstration, and evaluation experiences to prospective and existing customers
• Cultivate and maintain long-term relationships with new and existing customers to progress Jamf portfolio awareness and investment

      SE Team Responsibilities

• Contribute to special projects as assigned by SE Management to support initiatives that progress the Sales organization and Jamf as a whole
• Represent Jamf at external events as technical focal points, collaborating with Marketing, Channel, and Sales teams to maximize business outcomes for Jamf.

      Personal Responsibilities

• Develop and maintain knowledge of value and technical capabilities of all products in the Jamf portfolio
• Exhibit professional and timely written and oral communication
• Perform all job responsibilities in alignment with the core values, mission, and vision of the organization

What we are looking for:

• Bachelor Degree or equivalent, A combination of relevant experience and education may be considered.
• Professional level Japanese (written and spoken) and intermediate level English (written) proficiency.
• 3 years of technical sales, support, or services experience.
• Knowledge and hands-on experience across MDM and endpoint management, security architecture, identity and access management, and enterprise networking technologies (VPN, ZTNA, SD-WAN, network segmentation).Experience selling to multiple levels within a complex organization (Preferred)
• Experience selling to multiple levels within a complex organization (Preferred)
• Exposure to Jamf products, related architecture tools and relevant competing solutions (Preferred)
• Proficiency with Apple technology (MacOS and iOS) and Mobile Device Management (preferred)
• Excellent written and oral communication skills.
• As a Jamf employee you will be expected to travel up to 30% to attend events specific to your role include international travel

Security and Privacy Requirement:

• Participation in ongoing security training is mandatory. 
• Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches. 
• Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf.

How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. News
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.
• You don’t have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf.
• We set achievable targets, help each other out, and share best practices across the team.
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.

What you’ll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. Sales Development Representative is a key member of the sales team, responsible for help prospects understand how they can make the management of their Apple devices robust and easy.  You will be calling incoming leads, as well as develop your own leads through social media and phone.  Once you have found a qualified opportunity, you will pass it on to the Inside or Field sales team.  You will have a close working relationship with these teams, as well as with our Marketing teams.  As a member of the Jamf family, you will contribute to our high energy, collaborative and fun environment 

This role is offered as remote in Japan. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. While the role is open to candidates based anywhere in Japan, candidates located in Tokyo (hybrid) or Fukuoka (remote) are preferred based on current team structure and collaboration needs. We are only able to accept applications from those who are legally authorized to live and work in Japan. #LI-Remote

What you can expect to do this role:

• Prospect into the assigned territory to find leads for the Sales team
• Follow up on incoming leads and convert them to opportunities
• Plan and execute outbound call strategy, targeting, scheduling, and specific action items
• Use Salesforce to accurately manage and note calls, leads and opportunities
• Maintain accurate records of leads passed to sales and the success of leads converted into opportunities
• Work closely with the extended Sales team and the Marketing team
• Contribute to the improvement of tools and processes within a rapidly evolving environment
• Develop a well-rounded understanding of Jamf sales philosophy, market and customers
• Understand the career paths at Jamf and continue to grow into additional responsibilities to leverage growth opportunities
• Other duties and special projects as assigned
• Limited travel may be required (Up to 10%), mainly for internal meetings and event-related activities

What we are looking for:

• 4 year / Bachelor's Degree preferred; A combination of relevant experience and education may be considered
• Minimum of 2 years of experience in sales or business development, including prospecting and pipeline generation
• A high level of Japanese proficiency is required to perform essential customer-facing duties in Japan, and intermediate-level English reading and writing skills are required for internal systems and global collaboration
• Experience in a high-volume outbound/inbound B2B sales environment (Preferred)
• Experience selling to IT or security stakeholders (Preferred)
• Familiarity with the Apple ecosystem or Apple device management in a business context (Preferred)
• High degree of transparency and integrity
• Ability to work as a self-starter
• Strong self-improvement mindedness

Security and Privacy Requirement: 

• Participation in ongoing security training is mandatory. 
• Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches. 
• Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf.

Why Jamf?

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• We offer a clear and defined sales career path. Our main goal is to help you successfully step into our Account Executive role, but there are many ways to advance your career at Jamf.
• We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.
• You don’t have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf.
• We set achievable targets, help each other out, and share best practices across the team.
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.