What you’ll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. Sales Development Representative is a key member of the sales team, responsible for help prospects understand how they can make the management of their Apple devices robust and easy.  You will be calling incoming leads, as well as develop your own leads through social media and phone.  Once you have found a qualified opportunity, you will pass it on to the Inside or Field sales team.  You will have a close working relationship with these teams, as well as with our Marketing teams.  As a member of the Jamf family, you will contribute to our high energy, collaborative and fun environment 

This role is offered as remote in Japan. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. While the role is open to candidates based anywhere in Japan, candidates located in Tokyo (hybrid) or Fukuoka (remote) are preferred based on current team structure and collaboration needs. We are only able to accept applications from those who are legally authorized to live and work in Japan. #LI-Remote

What you can expect to do this role:

• Prospect into the assigned territory to find leads for the Sales team
• Follow up on incoming leads and convert them to opportunities
• Plan and execute outbound call strategy, targeting, scheduling, and specific action items
• Use Salesforce to accurately manage and note calls, leads and opportunities
• Maintain accurate records of leads passed to sales and the success of leads converted into opportunities
• Work closely with the extended Sales team and the Marketing team
• Contribute to the improvement of tools and processes within a rapidly evolving environment
• Develop a well-rounded understanding of Jamf sales philosophy, market and customers
• Understand the career paths at Jamf and continue to grow into additional responsibilities to leverage growth opportunities
• Other duties and special projects as assigned
• Limited travel may be required (Up to 10%), mainly for internal meetings and event-related activities

What we are looking for:

• 4 year / Bachelor's Degree preferred; A combination of relevant experience and education may be considered
• Minimum of 2 years of experience in sales or business development, including prospecting and pipeline generation
• A high level of Japanese proficiency is required to perform essential customer-facing duties in Japan, and intermediate-level English reading and writing skills are required for internal systems and global collaboration
• Experience in a high-volume outbound/inbound B2B sales environment (Preferred)
• Experience selling to IT or security stakeholders (Preferred)
• Familiarity with the Apple ecosystem or Apple device management in a business context (Preferred)
• High degree of transparency and integrity
• Ability to work as a self-starter
• Strong self-improvement mindedness

Security and Privacy Requirement: 

• Participation in ongoing security training is mandatory. 
• Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches. 
• Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf.

Why Jamf?

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• We offer a clear and defined sales career path. Our main goal is to help you successfully step into our Account Executive role, but there are many ways to advance your career at Jamf.
• We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.
• You don’t have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf.
• We set achievable targets, help each other out, and share best practices across the team.
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.

What you’ll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. At Jamf, we empower people to be their best selves and do their best work. The Enterprise Support Engineer (ESE) serves as a primary escalation point for customers experiencing advanced technical issues, in addition to acting as an initial point of entry for customers and partners that have elected Premium Support or are strategically valuable to Jamf. The ESE demonstrates proficiency in concepts and practices involving device management and security. The ESE works closely with the Enterprise Customer Success Manager to ensure a successful deployment. The ESE is responsible for supporting and troubleshooting issues with the installation, performance, and integration of Jamf products and supporting technologies. The ESE serves as a point of contact for all technical inquiries and escalations. 

This role if offered as remote in Japan. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications for those based in Japan and have sponsorship to live and work in Japan.  #LI-Remote

What you can expect to do in this role:

• Serve as the primary point of contact for Premium Support customers experiencing technical issues.
• Handle customer inquiries related to product performance, configurations, custom setups, and integrations.
• Diagnose and resolve issues across the full suite of Jamf and periphery products.
• Use logs, debugging tools, and root cause analysis to efficiently solve technical problems.
• Act as a customer advocate and account steward, demonstrate relentless commitment to developing effective solutions to the challenges that customers face in optimizing their deployment.
• Work closely with product development and engineering teams to identify and resolve bugs and provide feedback on product improvements.
• Interface with product development and support teams to share client feedback, generate requirements and evaluate and test new product solutions
• Maintain and increase customer satisfaction and ensure retention
• Keep customers informed about the status of their issues and provide regular updates on progress.
• Serve as a topic expert in one or more key product features
• Contribute to internal and external knowledge bases through the creation and continual review of knowledge base and troubleshooting guides.
• Provide support for customers using APIs and third-party integrations, assisting with implementation, configuration, and troubleshooting.
• Collaborate with customers’ internal teams/stakeholders to address challenges.
• Build strong relationships with enterprise customers, acting as their advocate within the company.
• Identify patterns in support cases and provide insights to improve the product or internal processes.
• Stay current on new product features, technologies, and industry trends to provide the best possible support.
• On-Call and on-site customer visits as needed.
• Other duties as assigned.

What we are looking for:

• 4 Year / Bachelors Degree (Preferred), A combination of relevant experience and education may be considered
• Preferred Certifications/Licensures: Jamf 400, Jamf 370
• Minimum 3 years in a customer support or technical support role, preferably in a SaaS or technology environment (Required)
• Excellent written and verbal communication skills, with the ability to translate complex technical details into clear, customer-friendly language.
• Fluency in both Japanese and English proficiency (required), including professional corporate customer communication (verbal/written, documentation, presentations)
• Strong technical troubleshooting skills, with knowledge of log analysis, debugging, and system diagnostics
• Familiarity with cloud-based infrastructure (e.g., AWS, Azure, GCP).
• Experience with APIs, web technologies, networking and databases (e.g., SQL).
• Working knowledge of the architecture and tools relevant to implementation of Jamf products.
• Basic scripting or coding knowledge (e.g., Python, Bash) to assist in automation and troubleshooting.
• Strong problem-solving abilities with a customer-first mentality.
• Advanced technical knowledge and an aptitude for learning new software systems.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Empathetic and patient in dealing with customer issues.
• Highly organized, with attention to detail and accuracy.
• Self-motivated with a proactive approach to resolving customer issues.
• A team player who can collaborate effectively across departments and with both technical and non-technical teams.
• Skilled with CRM and support tools (e.g., ServiceNow, Intercom, or similar).
• Leads peers and others through change; champions change in the face of uncertainty.
• Actively seek opportunities for self-improvement, staying current with the latest industry trends, technologies, and best practices.
• Ability to remain calm and professional in high-pressure or critical situations.
• Be able to identify not just the symptoms of a problem but understand and address the underlying cause to prevent recurring issues.
• A meticulous approach to troubleshooting, ensuring all details are considered, from error logs to system behavior, to avoid overlooking critical factors with an emphasis on finding solutions to business needs.
• Ability to critical analyze issues and use sound judgement to make decisions
• Provide clear written summaries and technical documentation for internal teams and customers, maintaining professionalism and accuracy in communication.

How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named a 2024 Best Technology Company to Work For by U.S. News
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
• Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 75,000 global customer base.
• Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us!