Job mission

As a Senior Engineer II, Field Process, you play a critical role in enabling our customers’ success at the most advanced semiconductor technology nodes. Based in Higashi Hiroshima, you will work hands‑on at customer sites, leading complex process qualifications, resolving high‑impact tool and process issues, and partnering closely with customers and internal teams across the globe. Your expertise directly contributes to ASM’s reputation for technical excellence, reliability, and long‑term customer partnerships.

What you will be working on

• Plan, execute, oversee, and document process qualifications for new installations, conversions, and continuous improvement retrofits for PE‑CVD, PE‑ALD, ALD, CVD, and epitaxy reactors at customer sites
• Lead structured problem‑solving activities to identify root causes, develop robust solutions, and support rapid closure of tool excursion escalations during install and sustaining phases
• Act as a senior technical interface for customers, understanding current needs, identifying new opportunities, and anticipating future process requirements to build long‑term, trusted partnerships
• Develop, maintain, and standardize process recipes, experimental data, and technical documentation for use by internal teams and external stakeholders
• Drive continuous improvement initiatives focused on customer experience, tool performance, productivity, cost reduction, and process robustness
• Provide hands‑on field engineering support when required, including assembly, disassembly, calibration, decommissioning, and troubleshooting of advanced electro‑mechanical semiconductor capital equipment
• Collaborate closely with global hardware, process, R&D, and service teams to align field feedback with product and process improvements

What we are looking for

• Valid work authorization to work in Japan
• Master’s degree or higher in a materials‑focused STEM discipline such as materials science or engineering, physics, chemistry, electronic engineering, or nanotechnology
• Or a Bachelor’s degree in a STEM discipline with relevant professional experience in semiconductor processing or capital equipment
• Strong experience or solid technical foundation in one or more of the following: PE‑CVD, PE‑ALD, ALD, CVD, epitaxy, etch, PVD, surface preparation, photolithography, high‑temperature processing, or materials characterization
• Applied experience using data or signal processing tools such as Python, R, MATLAB, JMP, Tableau, Power BI, or equivalent
• Commitment to strong safety and quality cultures, both internally and at customer sites
• Good mechanical and electrical troubleshooting skills
• Ability to work effectively in cleanroom and office environments for extended periods, both on‑site and remotely
• Strong collaboration skills and the ability to work across organizations, cultures, and disciplines while managing multiple priorities

What sets you apart

• Experience in customer‑facing roles within the semiconductor, capital equipment, or advanced manufacturing industries
• Proven ability to lead complex technical discussions with customers and internal stakeholders
• Willingness to travel domestically and internationally (typically 10–40%) to support customer sites across Japan, Asia, the US, and Europe
• Professional fluency in English
• Japanese language proficiency suitable for customer and on‑site collaboration is highly valued; additional languages are a plus

Get to Know our Team:

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of Agoda.

 The Opportunity:

We’re looking for a Senior Manager or Principal, HR Business Partner (HRBP) to lead the People agenda for our North Asia Region (Japan and South Korea) as the sole on-site HR leader. In this high-impact role, you’ll be a trusted advisor to Agoda’s Commercial teams, helping drive revenue growth by building high-performing, customer-focused teams and strengthening key B2B partnerships.

You’ll spend about 40% of your time on strategic partnering and talent management, with the remainder focused on performance management, employee relations, people operations, and learning & development. You’ll work hands-on with leaders and employees, balancing big-picture thinking with practical day-to-day support.

In this Role, you’ll get to:

• Partner as a senior advisor to regional leaders and managers, shaping business and people strategies through a deep understanding of goals, team culture, and talent needs to drive commercial success.
• Shape and deliver a People Roadmap that aligns with both company-wide and local business priorities.
• Lead and influence cross-functional initiatives that support business transformation and organizational growth.
• Anticipate business needs and implement proactive, scalable HR solutions that add long-term value.
• Use data and insights to inform decisions, measure impact, and provide actionable recommendations (e.g., retention, engagement, performance trends).
• Lead talent identification, development, and succession planning to build a strong leadership pipeline.
• Support organizational design, workforce planning, and change management to keep Agoda agile and competitive.
• Drive effective change management and communication for key business initiatives, ensuring smooth transitions and high engagement.
• Manage, in partnership with People Centre of Expertise,  employee relations cases, ensuring fair and timely resolution, and provide guidance on complex or sensitive matters.
• Oversee people operations, including onboarding, policy guidance, and compliance with local labor laws.
• Drive learning and development initiatives to build skills and support career growth.
• Mentor and coach HR colleagues and business leaders, building people leadership capability across the region.
• Champion a culture of feedback, continuous learning, and high performance.
• Ensure strong governance, compliance, and risk management in all people practices.

This is a hands-on, high-impact role for someone who enjoys both strategic work and rolling up their sleeves to get things done.

 What you’ll Need to Succeed:

• Bachelor’s Degree in Human Resources or a related field is required.
• 8-10 years of progressive HR experience, with at least 3–5 years in a senior HRBP or HR leadership role, ideally in a fast-paced, multinational, or matrixed environment.
• Demonstrated experience embedding People and culture into business leadership, ideally at scale and in a fast-paced, global environment.
• Ability to flex between company-wide strategy and tailored solutions for specific region, with a strong business partnership mindset.
• Skilled at aligning and connecting HR functions, building strong relationships, and driving collaboration across teams.
• Expertise in leadership effectiveness, engagement, talent management, rewards, succession planning, and organizational design.
• Experience with workforce planning, organizational agility, and leading change initiatives.
• Outstanding ability to communicate with influence, use data to inform decisions, and engage stakeholders at all levels.
• Ability to cope well with ambiguity and change.
• Willingness to get hands-on and tackle operational HR tasks as needed. Especially during transformation. You’re not afraid to roll up your sleeves and support the team wherever needed to drive results.
• Fluency in written and spoken Japanese and English, with strong communication skills to effectively convey complex information. Korean language skills are a strong plus.

It’s Great if you Have:

• Curiosity, ready to challenge current practices and perspectives.
• Experience creating and rolling out people programs or ways of working that make the company a better place to work and help teams perform at their best.
• Great sense of ownership and reliability.
• Multicultural or International Experience.
• Humility, flexibility, good interpersonal skills.

#Seoul #Tokyo 

The Role:

Radio Frequency (RF) Engineer at ASM will provide solutions for difficult RF technical issues associated with specific projects, contribute to the timely completion of specific programs and projects, possess the ability to work on complex assignments with some guidance and direction from the Engineering Manager.

Responsibilities:

• Develop RF module and reactor of ASM products.
• Using conventional RF source and antennas provide reliable structure to provide stable performance in extreme and harsh conditions.

• Troubleshooting and modification of RF generator and matching network
• Understanding plasma characterization and troubleshooting the Plasma/RF related issues

• Coding FPGA chips to control modules and parts to maximize plasma performance of ASM Products

Education & Experience:

• Master's or Ph. D Degree in Electronics, Physics, or relevant disciplines.
• 3+ year experience in RF plasma field which including modules and parts is preferred.
• Have a broad-based background in analysis, design and debug of complex RF systems.
• Design, implement, maintain, and improve electrical instruments, equipment, facilities, components, products, and systems for the semiconductor equipment industry.
• Well versed with the requirements of CE, NEC, IEC, NFPA, VDE, SEMI S2-95 and other relevant standards as applicable to semiconductor manufacturing equipment.
• Experience with modularizing semiconductor equipment designs for offline assembly.
• Experienced using Microsoft applications such as Excel, Word, PowerPoint, and Project; Manufacturing Requirements Planning (MRP); AutoCAD; OrCAD or Altium schematic capture.
• Business level English

Functional Knowledge

• Plasma Deposition product knowledge a plus (CVD, ALD, EPI, PECVD, PEALD)

Mechanical Engineer — Hardware Integration and Reliability (Japan)

Location: Tsukuba, Japan (AIST)   •   Department: Hardware Engineering

Summary

QuEra Computing Japan is hiring our first dedicated Mechanical Engineer in Japan to design, prototype, integrate, and maintain mechanical systems for the current and next generation neutral atom quantum computers, and the facility around them. This is a hybrid designer-builder role: equally comfortable proposing a solution in CAD and picking up tools to build, install, and iterate on it in the lab. You will own problems end-to-end — identify the issue, design the fix, coordinate local fabrication, install and validate it — and serve as the local technical bridge to Japanese machine shops, contract manufacturers, and NEDO-supported suppliers, working alongside teams in the US and UK. Professional fluency in both English and Japanese is essential.

Key Responsibilities

• Design precision mechanical assemblies — frames, mounts, enclosures, opto-mechanical hardware, shrouds — with attention to rigidity, vibration, and thermal stability.
• Update and own CAD models and 2D drawings for QuEra’s Gemini system at AIST, to match the as-built machine.
• Design and install water cooling loops, leak containment, and thermal management for laser and electronic subsystems.
• Design and install laser safety engineering controls: beam shrouds, periscopes, beam blocks, light-tight enclosures.
• Identify performance, safety, and ergonomics issues; propose options with tradeoffs; implement the fix (braces, maintenance steps, rack accessibility).
• Inspect, assemble, and install quantum computer modules; build unit testing benches for R&D supplier components; apply root-cause and preventive thinking to the product.
• Coordinate with Japanese machine shops and contract manufacturers; translate Boston/UK designs to local standards; support component validation.
• Apply DfM/DfA and maintain technical documentation — specs, drawings, assembly and maintenance instructions.
• General hands-on technical work: wiring, assembling, cleaning, plugging light leaks, deburring, small fabrication fixes. We are a startup.

Required Qualifications

• Degree in Mechanical Engineering or equivalent practical experience.
• Proficiency in Autodesk Inventor or comparable 3D CAD, with willingness to work primarily in Inventor.
• Experience designing precision mechanical systems; strong grasp of structural mechanics, tolerancing, materials, manufacturing, and thermal management.
• Hands-on prototyping and lab experience; comfort with shop tools, benchwork, and installing your own designs.
• Professional English and Japanese, including “mechanical engineer” Japanese for specifications and supplier communication.

Preferred Qualifications

• Scientific instrumentation, precision optics, opto-mechanical design; experience with optics, lasers, and laser safety.
• Thermal management and liquid cooling; power electronics; GD&T; PDM/PLM (Autodesk Vault preferred).
• DfM/DfA and prior work with machine shops, particularly in Japan; experience in international, distributed engineering teams.

メカニカルエンジニア — Hardware Integration and Reliability

勤務地: つくば市    部門: ハードウェアエンジニアリング

概要

QuEra Computing Japanでは、現行および次世代の中性原子量子コンピュータと、それを支える設備のメカニカルシステムを設計・試作・統合・保守する、日本における初の専任メカニカルエンジニアを募集します。本ポジションは「設計者」と「実装者」を兼ねるハイブリッドな役割であり、CADで解決策を提案することはもちろん、自ら工具を手に取り、ラボで構築・設置・改良を重ねていくことにも同じくらい意欲的に取り組んでいただきます。課題の特定、修正案の設計、現地での製作調整、設置および検証まで、一連のプロセスをエンドツーエンドで担っていただきます。また、米国および英国のチームと連携しつつ、日本国内の機械加工業者、受託製造業者、NEDO支援先サプライヤーとの現地技術窓口としてもご活躍いただきます。英語および日本語の双方でビジネスレベルの語学力が必須です。

主な職務内容

• 剛性、振動、熱的安定性に配慮した精密機械アセンブリ(フレーム、マウント、筐体、オプトメカニカルハードウェア、シュラウド等)の設計
• QuEraの「Gemini」システムについて、現物(as-built)に整合したCADモデルおよび2D図面の更新・管理
• レーザーおよび電子サブシステム向けの水冷ループ、漏水対策、熱管理システムの設計および設置
• レーザー安全のためのエンジニアリング対策(ビームシュラウド、ペリスコープ、ビームブロック、遮光筐体)の設計および設置
• 性能・安全性・人間工学(エルゴノミクス)に関する課題の特定、トレードオフを明示した複数案の提案、修正の実装(補強、メンテナンス手順の整備、ラックへのアクセス性向上 等)
• 量子コンピュータモジュールの検査・組立・設置、R&D向けサプライヤー部品の単体試験ベンチの構築、製品に対する根本原因分析および予防的アプローチの適用
• 日本国内の機械加工業者および受託製造業者との調整、ボストン/英国側の設計を日本のローカル標準に落とし込む作業、部品検証のサポート
• DfM/DfA(製造性・組立性を考慮した設計)の適用、ならびに技術文書(仕様書、図面、組立・保守手順書)の整備および維持
• 配線、組立、清掃、漏光箇所の塞ぎ込み、バリ取り、小規模な工作・修繕など、現場でのハンズオンな技術作業全般。当社はスタートアップです。

応募要件(必須)

• 機械工学分野の学位、または同等の実務経験
• Autodesk Inventorまたは同等の3D CADの実務スキル(主にInventorを使用することに前向きな方)
• 精密機械システムの設計経験。構造力学、公差設計、材料、製造プロセス、熱管理に関する確かな理解
• ハンズオンでの試作およびラボでの実務経験。工作機械、ベンチワーク、自ら設計したものを自ら設置することへの抵抗がないこと
• 英語および日本語のビジネスレベルの語学力。仕様書作成やサプライヤーとのやり取りに必要な、メカニカルエンジニアとしての専門日本語を含む

歓迎要件

• 科学計測機器、精密光学、オプトメカニカル設計の経験。光学、レーザー、およびレーザー安全に関する経験
• 熱管理および液冷、パワーエレクトロニクス、GD&T(幾何公差設計)、PDM/PLM(Autodesk Vault推奨)
• DfM/DfAの実務経験、および機械加工業者(特に日本国内)との協業経験。国際的に分散したエンジニアリングチームでの業務経験

About Tokyo

Applied Intuition entered the Japan market in 2019. The company has rapidly grown and established strategic relationships with major Japanese automotive OEM customers. Based in Otemachi area, the Tokyo site consists of more than 60 employees who previously come from Woven by Toyota, Mobileye, TIER IV, Google, Siemens and other renowned companies. We are hiring our first new graduate class - want to learn more?

About the role

At Applied Intuition, you will:

• Support the mechanical engineering development of Applied Vehicles.
• Contribute to the mechanical design of the external sensor suite, compute assembly, and interior of the vehicles.
• Perform structural and thermal analysis of mechanical designs
• Own the design, analysis, and validation of the system from the component level, assembly level, and the fully integrated vehicle
• Design with a focus on scalability and manufacturability 
• Work cross-functionally to ensure the requirements and mechanical designs meet the needs of all the teams within the organization
• Verify that the designed components can be properly installed on the vehicle without issues through hands-on validation

We're looking for someone who has:

• BS/MS in Mechanical Engineering
• Fluency in both English and Japanese (written and verbal), with the ability to operate effectively in a bilingual business environment
• 2+ year of experience designing hardware and shipping products
• Demonstrated experience in FEA/CAE
• Experience with hardware reliability and testing
• NVH experience is a plus
• Perform incoming IQC on design hardware including visual inspection, pressure testing, and firmware flashing
• CNC, Machining, Metal Working and Welding experience
• Experience with Automotive Repair and Maintenance
• Experience working with AV Components Lidars, Radars, Camera etc
• Design, draw and prototype custom harness cable
• Familiarity using CAD (Solidworks Preferred) to navigate, design or modify 3D  models
• Setup device under test and execute test scripts provided by test engineers
• Produce and develop detailed documentation for test, maintenance, safety, and team processes
• Work directly with engineers to design, fabricate, and assemble custom test fixtures

Benefits and perks:

• Lunch and dinner allowance
• Equity (RSU) offering
• English / Japanese language allowance
• Company sponsored housing program
• Pension plan (確定拠出年金)

Supply Base Engineer - Japan

Position Overview

We are seeking a highly motivated Supply Base Engineer (SBE) to join QuEra's Hardware Engineering team in Japan. This role will be responsible for developing and managing relationships with key suppliers in Japan, working closely with the US SBE team to ensure robust quality systems and drive continuous improvement across the supply base. The ideal candidate will have a strong background in supplier management, manufacturing processes, and cross-functional collaboration to support product development and lifecycle requirements.

Key Responsibilities

Supplier Development & Management

• Identify, qualify, and onboard suppliers that meet technical, quality, and business requirements.
• Develop and support partnerships with Japanese suppliers
• Act as the primary technical interface between engineering teams and suppliers, ensuring alignment on specifications, manufacturability, and timelines.
• Work with the engineering team to ensure documentation packages are complete and up to date, including 3D models, drawings, assembly procedures, test procedures, test reports, etc.
• Monitor supplier performance through KPIs (quality, delivery, cost) and implement corrective actions when needed.
• Support supplier business reviews and drive continuous improvement initiatives.

Quality & Compliance

• Partner with Quality Engineer to establish supplier quality standards, inspection criteria, and audit plans.
• Ensure suppliers comply with industry regulations, safety standards, and internal policies.
• Lead root cause analysis and corrective action efforts for supplier-related issues.

Risk Management

• Collaborate with the US SBE Team and Supply Chain Team to identify high risk items and develop mitigation plans
• Identify acceptable alternate components
• Help supply chain team identify and manage risks and develop mitigation plans for critical components.
• Collaborate with sourcing and procurement teams to negotiate contracts and optimize total cost of ownership.

Cross-Functional Collaboration

• Work closely with QuEra internal stakeholders to ensure supplier readiness during new product introduction (NPI).
• Support Engineering Change Orders (ECOs) and manage supplier transitions with minimal impact to production.
• Act as a liaison between internal teams and suppliers during issue resolution.

Qualifications

Required

• Bachelor’s degree in Mechanical, Industrial, Manufacturing Engineering, or a related field.
• 6+ years of experience in supplier quality, supply base engineering, or sourcing in a manufacturing environment.
• Strong knowledge of manufacturing processes (machining, sheet metal, optical assembly, electronics assembly, etc.).
• Proficiency with quality tools (PPAP, FMEA, SPC, 8D, CAPA).
• Excellent communication, negotiation, and problem-solving skills.
• Ability to travel domestically and internationally (up to 30%).
• Excellent verbal and written communication skills in English and Japanese

Preferred

• Experience with optical systems, precision metrology systems, high performance test equipment, or similar
• Working knowledge of PLM/ERP/MRP systems and supplier performance dashboards.
• Lean Six Sigma certification or experience with lean manufacturing principles.

QuEra is committed to cultivating a diverse work environment and is proud to be an equal opportunity employer. We highly value diversity in our current and future employees and do not discriminate (including in our hiring and promotion practices) based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

Supply Base Engineer 

供給基盤エンジニア 

勤務地：茨城県つくば市 

職務概要 

 
QuEra Computing社の日本拠点ハードウェアエンジニアリングチームでは、高いモチベーションを持つ供給基盤エンジニア（SBE）を募集しています。本ポジションは、日本国内の主要サプライヤーとの関係構築および管理を担当し、米国SBEチームと緊密に連携しながら、堅牢な品質管理システムの維持とサプライチェーン全体での継続的な改善を推進します。本ポジションの候補者は、製品開発を支援し、ライフサイクル要件を満たすために、サプライヤー管理、製造プロセス、そして部門横断的な連携において豊富な経験を有していることが理想的です。 

主な業務内容 

サプライヤー開拓・管理 

技術・品質・ビジネス要件を満たすサプライヤーを特定し、評価し、提携する。 

日本国内のサプライヤーとのパートナーシップを構築し支援する。 

エンジニアリングチームとサプライヤー間の主要な技術窓口として、仕様、製造性、スケジュールに関する合意形成を確実に行う。 

エンジニアリングチームと連携し、3Dモデル、図面、組立手順書、試験手順書、試験報告書など、関連ドキュメントが最新かつ完全であることを確認する。 

サプライヤーのパフォーマンス（品質、納期、コスト）をKPIでモニタリングし、必要に応じて是正措置を実施する。 

サプライヤーのビジネスレビューを支援し、継続的な改善に向けた活動を推進する。 

品質・コンプライアンス 

品質エンジニアと連携し、サプライヤーの品質基準、検査基準、監査計画を策定する。 

サプライヤーが業界規制、安全基準、社内ポリシーを遵守するよう管理する。 

サプライヤー関連の問題に対して、根本原因分析（RCA）および是正措置（CAPA）を主導する。 

リスクマネジメント 

米国SBEチームおよびサプライチェーンチームと連携し、高リスク品目を特定し、リスク低減計画を策定する。 

許容可能な代替部品を特定する。 

サプライチェーンチームと協力して、重要部品のリスクを特定・管理し、リスク軽減策を策定する。 

調達・購買チームと連携して契約交渉を行い、総保有コスト（TCO）の最適化を図る。 

部門間連携 

新製品導入（NPI）時におけるサプライヤー準備態勢を確保するために、社内関係者と緊密に連携する。 

設計変更指示（ECO）をサポートし、生産への影響を最小限に抑えるようサプライヤー移行を管理する。 

問題発生時には、社内チームとサプライヤーの間で調整役を務める。 

応募資格 

必須要件 

機械工学、産業工学、製造工学、または関連分野の学士号を有すること。 

製造業において、サプライヤー品質管理、供給基盤エンジニアリング、または調達関連の実務経験が6年以上あること。 

機械加工、板金、光学アセンブリ、電子機器組立などの製造プロセスに関する深い知識を有すること。 

品質管理ツール（PPAP、FMEA、SPC、8D、CAPA）に精通していること。 

優れたコミュニケーション能力、交渉力、問題解決能力を持つこと。 

国内外への出張が可能であること（最大30%程度）。 

英語および日本語での優れた口頭・書面コミュニケーション能力。 

歓迎要件 

光学システム、精密計測システム、高性能試験装置などの使用経験。 

PLM／ERP／MRPシステムおよびサプライヤーパフォーマンスダッシュボードに関する実務知識。 

リーンシックスシグマ（LSS）認定、またはリーン生産方式の実務経験。 

本ポジションは、QuEraの国際的なハードウェア開発チームの一員として、日本国内のサプライヤーネットワークを最前線で支える重要な役割を担います。 

********************** 

QuEra社は多様性に富んだ労働環境を育むことを使命としており、機会均等な雇用者であることを誇りとしています。現在および将来の従業員の多様性に高い価値を見出し、採用と昇進のプロセスにおいて、人種、宗教、肌の色、国籍、性別、性自認、性的嗜好、年齢、配偶者の有無、兵役経験の有無、障害の有無、およびその他法律で保護された特性による差別を行いません。 

About the Role

As part of the Instrument Services team, you will take ownership of cases assigned, driving & delivering high quality service resolution; provide timely onsite support to address service repair issues at customer sites according to contract prioritization. Ensure the timely completion of all required service documentation. Follow up with customers regarding instrument performance post service intervention. Communicate proactively and share information with field team members, Service Operation team, Technical Service and Customer Service teams, in addition to other support functions to ensure the success of 10x Genomics.

As a Field Service Engineer, you will perform assembly, disassembly, and repair work on analytical laboratory instruments and equipment. Effectively and safely utilize test equipment, hand tools and power tools when needed. 

You’ll be responsible for documentation as required by company policy, cGMP, ISO, Regulatory agencies and support the loading and updating of software, calibrations, preventive maintenance, and Pre-staging of new equipment. Additionally, you will also monitor personal parts stock, test equipment and test tools inventory to ensure proper levels and current calibration certificates are readily available for typical servicing of instruments. Conduct advanced, complex service tasks and instrument configurations.

You’ll actively contribute to the Service Knowledge Base and support increased utilization of the knowledge management database. Recommend methods to improve field service efficiency and identify opportunities to improve overall service delivery processes, remote tools, support capabilities, and customer satisfaction.

What you will be doing

• Test, troubleshoot, and repair instruments and equipment to the Field Replaceable Unit (FRU) level
• Analyze complex situations and apply independent judgment when resolving problems
• Interpret past repairs on analytical laboratory instruments to resolve and diagnosis new highly complex issues
• Assemble and disassemble instruments and equipment
• Support Pre-staging of instruments to ensure full functionality prior to Sales Inventory transfer
• Perform electronic, mechanical, pneumatic, programmable logic controllers, liquid, gas, fluidics, and electrical repairs associated analytical laboratory instruments and equipment
• Provide field based on the job training for Field Service Engineers on the proper preventive maintenance, calibration, and service techniques for analytical laboratory instruments
• Responsible for supporting upgrade release activities including calibration and configuration of analytical laboratory instruments
• Monitor personal inventory levels to ensure adequate levels of parts and supplies are available on hand, if not place orders for supplies following company procedures

 Minimum Requirements    

• Bachelor’s degree in Biomedical Engineering / Technology (or equivalent)
• Multi-year experience with the service and repair of analytical laboratory instruments
• Demonstrated ability to operate independently and manage multiple priorities

• Understanding of critical customer experience factors and after sales service
• Excellent customer facing communication and interpersonal skills
• Detail oriented and able to effectively collaborate within a cross functional team
• Excellent time management skills, with a focus on effective scheduling, prioritization, delegation, and the ability to coordinate and address competing demands
• Fluent Japanese and English language skills written and spoken
• Ability to travel as required within the APAC region to be successful in this field-based role, expected to be at least 65% of the time

Preferred Qualifications and/or Experience

• Proficiency in Microsoft Suite, in particular Excel and PowerPoint
• Familiarity with microfluidic systems
• Experience working with optical systems
• Working knowledge of Linux operating system

#LI-DM1

#LI-REMOTE

About the Role

As part of the Instrument Services team, you will take ownership of cases assigned, driving & delivering high quality service resolution; provide timely onsite support to address service repair issues at customer sites according to contract prioritization. Ensure the timely completion of all required service documentation. Follow up with customers regarding instrument performance post service intervention. Communicate proactively and share information with field team members, Service Operation team, Technical Service and Customer Service teams, in addition to other support functions to ensure the success of 10x Genomics.

As a Field Service Engineer, you will perform assembly, disassembly, and repair work on analytical laboratory instruments and equipment. Effectively and safely utilize test equipment, hand tools and power tools when needed. 

You’ll be responsible for documentation as required by company policy, cGMP, ISO, Regulatory agencies and support the loading and updating of software, calibrations, preventive maintenance, and Pre-staging of new equipment. Additionally, you will also monitor personal parts stock, test equipment and test tools inventory to ensure proper levels and current calibration certificates are readily available for typical servicing of instruments. Conduct advanced, complex service tasks and instrument configurations.

You’ll actively contribute to the Service Knowledge Base and support increased utilization of the knowledge management database. Recommend methods to improve field service efficiency and identify opportunities to improve overall service delivery processes, remote tools, support capabilities, and customer satisfaction.

What you will be doing

• Test, troubleshoot, and repair instruments and equipment to the Field Replaceable Unit (FRU) level
• Analyze complex situations and apply independent judgment when resolving problems
• Interpret past repairs on analytical laboratory instruments to resolve and diagnosis new highly complex issues
• Assemble and disassemble instruments and equipment
• Support Pre-staging of instruments to ensure full functionality prior to Sales Inventory transfer
• Perform electronic, mechanical, pneumatic, programmable logic controllers, liquid, gas, fluidics, and electrical repairs associated analytical laboratory instruments and equipment
• Provide field based on the job training for Field Service Engineers on the proper preventive maintenance, calibration, and service techniques for analytical laboratory instruments
• Responsible for supporting upgrade release activities including calibration and configuration of analytical laboratory instruments
• Monitor personal inventory levels to ensure adequate levels of parts and supplies are available on hand, if not place orders for supplies following company procedures

 Minimum Requirements    

• Bachelor’s degree in Biomedical Engineering / Technology (or equivalent)
• Multi-year experience with the service and repair of analytical laboratory instruments
• Demonstrated ability to operate independently and manage multiple priorities

• Understanding of critical customer experience factors and after sales service
• Excellent customer facing communication and interpersonal skills
• Detail oriented and able to effectively collaborate within a cross functional team
• Excellent time management skills, with a focus on effective scheduling, prioritization, delegation, and the ability to coordinate and address competing demands
• Fluent Japanese and English language skills written and spoken
• Ability to travel as required within the APAC region to be successful in this field-based role, expected to be at least 65% of the time

Preferred Qualifications and/or Experience

• Proficiency in Microsoft Suite, in particular Excel and PowerPoint
• Familiarity with microfluidic systems
• Experience working with optical systems
• Working knowledge of Linux operating system

#LI-DM1

#LI-REMOTE