As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

 What You’ll Do:

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required 
• Fluent in written and spoken English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

LEAP Program Description

Global Solutions Ventures (GSV) – a joint-venture partnership between ZemiTek, LLC and Dexis Consulting Group – is implementing the Long-term Exceptional Technical Assistance Project (LEAP Global), a mechanism originally used by USAID to battle against infectious diseases such as malaria, HIV/AIDS, tuberculosis, neglected tropical diseases, and pandemic influenza. As of July 1, 2025, LEAP Global transitioned to the U.S. Department of State (DOS). This initiative aims to address the complex human resource challenges faced by national infectious disease programs in the USA-supported countries.

The intervention of this project is to hire and embed technical expert advisors and subject matter experts within government entities. By directly embedding the technical expertise within the national programs, LEAP provides long-term, sustainable lifesaving support to empower host governments to lead and manage key aspects of their infectious disease portfolios and improve coordination between the U.S. Government and the host country.

About the Position

The TB Diagnostic Network Coordinator will support Indonesia’s National Tuberculosis Program (NTP) in delivering life-saving humanitarian assistance service delivery in full alignment with the new Presidential Executive Order directives. The Coordinator’s primary focus will be to provide technical support for direct delivery service, with a special emphasis on strengthening the quality of TB diagnostic services and networks for TB patients.

The Coordinator will work closely with the NTP to support the implementation of TB interventions, particularly those related to diagnostic services and network expansion. The role will involve identifying implementation challenges and contributing to solutions through coordinated technical support, in collaboration with the Global Fund (GF) and other partners. The Advisor will provide ongoing support to the NTP on TB diagnostic and network-related activities and collaborate with the U.S. Department of State (DoS) Health Foreign Assistance Unit in Indonesia.

The Coordinator will be based within the NTP at the Ministry of Health (MOH) and will work under the guidance of the National TB Program Manager (NTP Manager). The Advisor will also contribute to routine reporting and coordination with the U.S. DoS team.

Responsibilities

Technical and Program Support

• Provide technical and operational support to the NTP in implementing Indonesia’s National Strategic Plan for TB diagnostics and laboratory networks.
• Assist the Ministry of Health (MOH) and National Reference Laboratories (NRLs) in expanding access to internationally-recommended molecular rapid TB diagnostics (mWRDs), including Truenat, BD MAX, and other approved technologies.
• Support efforts to strengthen TB laboratory quality assurance systems across the national network.
• Contribute to the implementation of drug-susceptibility testing (DST) and related activities to support improved management of drug-resistant TB (DR-TB).
• Assist with efforts to improve TB laboratory infrastructure and biosafety practices, including supporting renovation activities as needed.
• Support the optimization and expansion of specimen transport and referral systems across districts and provinces.
• Assist in planning and delivering TB laboratory trainings and capacity-building activities for laboratory staff.
• Participate in technical supervisory visits and contribute to documentation of findings and follow-up actions.

Coordination and Program Implementation Support

• Support coordination between the NTP, MOH units, laboratory stakeholders, and implementing partners on TB diagnostic and network activities.
• Assist in identifying and tracking key implementation challenges and support follow-up actions.
• Contribute to communication and coordination with global partners, including the Global Fund and Supranational Reference Laboratories.
• Participate in relevant technical working groups and implementation meetings at national level.

REPORTING

The TB Diagnostic Network Coordinator will report to and receive technical direction from the NTP Manager and will work in close collaboration with U.S. DoS Health Foreign Assistance Unit. The Coordinator will submit a monthly summary of activities to the NTP manager and U.S. DoS TB focal points by the 5th day of the following month and will meet with the U.S. DoS Health Foreign Assistance team on a quarterly basis to review progress and priorities. Additionally, the Advisor will submit a weekly progress report highlighting achievements to the U.S. Embassy/ U.S. DoS team.

Qualifications

• Advanced degree in public health, laboratory sciences, or a related field.
• Minimum of 3 years of relevant experience in TB, public health, or laboratory systems strengthening.
• Experience supporting TB programs, preferably at national or sub-national level.
• Familiarity with TB diagnostic approaches, laboratory systems, and DR-TB management.
• Experience supporting implementation of health programs or projects, including coordination with multiple stakeholders.
• Ability to review data, identify challenges, and contribute to practical solutions.
• Experience supporting training or capacity-building activities is an asset.
• Experience working with government counterparts and/or international partners preferred.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office and relevant data tools.
• Fluency in written and spoken English
• Professional proficiency in Bahasa Indonesia preferred.

With a growing global subscriber base and a reputation for insightful analysis and opinion on every aspect of world events, The Economist is one of the most widely recognised and well-read current affairs publications and the foundation of our digital consumer product portfolio. We are developing a world-class product and design organisation and have an exciting opportunity for a Product Designer to help us design exceptional web and mobile app experiences that drive subscriber engagement. 

The role 

We are looking for a Product Designer to join our Customer Engagement product area; with a focus on helping us improve engagement and retention. You’ll be part of teams that are re-imagining how subscribers consume our content and creating engaging experiences they keep coming back to. You’ll do this by working with teams across our newsletter offerings, audio and video experiences, advertising integration and B2B specific features. 

You’ll work in cross-functional teams with Engineers and Product Managers, taking ownership of design decisions with support from a Design Manager. You’ll produce end-to-end user experiences and create design deliverables ready for engineering. Your work will uphold The Economist brand digitally, maintaining our high bar of visual quality whilst ensuring technical constraints are considered to create intuitive user flows. 

You’ll be able to demonstrate knowledge and experience designing digital experiences for app and web. You’ll be able to demonstrate experience sketching, prototyping and moving through different levels of fidelity quickly. From user research to wireframes and user flows through to testing and validation—you’ll develop into a designer that can work end-to-end. 

You’ll also be part of a friendly, supportive design team that’s keen to improve how we work and help each other grow.

Responsibilities

• With the support of your team, you will work with key partners across the business (from product, editorial, marketing, data and commercial teams) to design and optimise experiences to drive both user satisfaction and business outcomes. 
• Be involved in carrying out user research alongside your team to understand user behaviour and identify needs. 
• Articulate key insights and translate them into testable artefacts like sketches, user flows or interactive prototypes that utilise The Economist brand to test assumptions and ideas. 
• Define user flows and journeys, ensuring clarity and alignment across teams. 
• Create production ready design assets and work with engineers to ensure a high quality experience is shipped. 
• Actively participate in workshops and/or design sprints that bring stakeholders and others along the product development journey. 
• Regularly share work with your team and designers that communicate progress and design rationale. 

Who you are

• You have a portfolio that demonstrates your design process and core craft skills including interaction and visual design across mobile and web. 
• Some experience iterating or launching products by working collaboratively with engineers, product managers and other designers in an agile way. 
• An understanding of technologies used to build world-class mobile product experiences. You have experience in agile working and sprints, will be hands-on with user-acceptance testing (UAT) and have a familiarity with the fundamentals of accessibility and usability. 
• Familiarity with prototyping and design tools like Miro, Protopie or Figma and can prioritise choosing the right tool at the right time. Experience in AI enabled prototyping tools would be a plus. 
• Clear communicator either verbally and through text and have strong English language skills.
• You seek opportunities to learn and grow your hard and soft skills through feedback and self reflection. 

If you think you are qualified for this role but don’t necessarily tick every box, please submit an application. The ‘perfect candidate’ doesn’t exist.

#LI-Hybrid 

As our journalism spans an ever-growing archive and range of formats, helping audiences find, explore and understand our content within our products is central to delivering long-term value. Search and discovery are not simply navigational utilities, but core expressions of how our journalism is structured, explained and trusted. 

We are seeking an experienced and highly capable Principal Product Manager to lead Search & Discovery across The Economist’s web and app products. This role brings together responsibility for how users actively find content through search and how they browse, explore and build reading habits through discovery. 

This role is ideal for someone who is both strategic and hands-on - someone who can set a clear vision for a complex, editorially-grounded product area while also driving measurable improvements to engagement, satisfaction and long-term subscriber value. 

The role 

The Principal Product Manager for Discovery & Personalisation will own how subscribers find, explore and return to The Economist's journalism across web and app. This is a senior, cross-cutting role spanning two closely related disciplines:

Discovery. Owning the on-platform representation of our content - search, navigation, browse patterns and conversational interfaces that allow users to interrogate the archive and find authoritative journalism efficiently. This includes keyword and semantic search, ranking and surfacing logic, and generative AI features such as Q&A, content summarisation and conversational discovery experiences. A key part of this work is establishing the evaluation frameworks and human-in-the-loop processes that ensure AI-powered features are grounded in user trust and consistent with our editorial brand.       

Personalisation. Owning the recommendation and ranking algorithms that drive browse-led experiences — helping subscribers decide what to read, watch or listen to next. This means defining the behavioural signals and contextual inputs that feed personalisation models, partnering with data science on model development and evaluation, and ensuring our systems support habit formation without narrowing editorial perspective.

The role interfaces with Web, App, Data science, Editorial and Analytics teams.

Responsibilities

• Own the vision and roadmap for Discovery & Personalisation across web and app.
• Lead the evolution of keyword and semantic search, including relevance, ranking and result quality.
• Own browse-led personalisation systems — defining the signals, models and decisioning logic that surface relevant, timely content for individual subscribers.
• Lead the creation of generative AI features including Q&A, content summarisation, explainer and conversational discovery experiences that help users explore and connect our journalism.
• Establish robust evaluation frameworks and human-in-the-loop processes to ensure AI-powered features are accurate, transparent and aligned with our editorial values.
• Partner closely with data science on the definition, evaluation and iteration of ranking and recommendation models.
• Maintain strong judgement around responsible, transparent and editorially-aligned personalisation — preserving journalistic breadth and integrity.
• Work closely with Editorial to ensure discovery and personalisation reflect journalistic judgement and trust, and that the right feedback loops are in place.
• Collaborate with Web and App teams to ensure consistent, high-quality implementation of discovery and personalisation experiences across platforms.
• Define and track success metrics related to findability, relevance, engagement, habit formation and trust.
• Communicate strategy, priorities and performance clearly to senior stakeholders across product, editorial and technology.

The ideal skills for this role are:

• Builder: You have owned and shipped complex search, discovery, recommendation or personalisation systems in content-rich or subscription products.
• AI-fluent: You have hands-on experience defining and evaluating generative AI features — you understand the product, trust and editorial considerations that make AI experiences succeed or fail.
• Data-informed: Comfortable working with data scientists on ML-driven systems, evaluation frameworks and experimentation.
• Product-led: Strong judgement in defining strategy, translating it into roadmaps, and delivering outcomes through cross-functional teams in lean environments.
• Editorially-aware: Confident balancing user intent, algorithmic optimisation and editorial integrity.
• Communicator: Able to explain complex systems and trade-offs clearly to both technical and non-technical audiences.
• Collaborative: Comfortable learning, iterating and working across disciplines — engineering, data science, design and editorial — in a fast-moving environment.

Domain knowledge

• Search and discovery systems, including semantic retrieval, ranking and evaluation.
• Personalisation systems, behavioural signals and experimentation.
• Generative AI product development and conversational interface best practices.
• Responsible AI, algorithmic transparency and human-in-the-loop design.
• Metrics for discovery quality, relevance, user understanding and trust.
• Subscription or habit-forming digital products.
• Multi-format digital content environments.
• Enthusiasm for The Economist's mission, journalism and global audience.

#LI-Hybrid 

As our journalism spans an ever-growing archive and range of formats, helping audiences find, explore and understand our content within our products is central to delivering long-term value. Search and discovery are not simply navigational utilities, but core expressions of how our journalism is structured, explained and trusted. 

We are seeking an experienced and highly capable Principal Product Manager to lead Search & Discovery across The Economist’s web and app products. This role brings together responsibility for how users actively find content through search and how they browse, explore and build reading habits through discovery. 

This role is ideal for someone who is both strategic and hands-on - someone who can set a clear vision for a complex, editorially-grounded product area while also driving measurable improvements to engagement, satisfaction and long-term subscriber value. 

The role 

The Principal Product Manager for Discovery & Personalisation will own how subscribers find, explore and return to The Economist's journalism across web and app. This is a senior, cross-cutting role spanning two closely related disciplines:

Discovery. Owning the on-platform representation of our content - search, navigation, browse patterns and conversational interfaces that allow users to interrogate the archive and find authoritative journalism efficiently. This includes keyword and semantic search, ranking and surfacing logic, and generative AI features such as Q&A, content summarisation and conversational discovery experiences. A key part of this work is establishing the evaluation frameworks and human-in-the-loop processes that ensure AI-powered features are grounded in user trust and consistent with our editorial brand.       

Personalisation. Owning the recommendation and ranking algorithms that drive browse-led experiences — helping subscribers decide what to read, watch or listen to next. This means defining the behavioural signals and contextual inputs that feed personalisation models, partnering with data science on model development and evaluation, and ensuring our systems support habit formation without narrowing editorial perspective.

The role interfaces with Web, App, Data science, Editorial and Analytics teams.

Responsibilities

• Own the vision and roadmap for Discovery & Personalisation across web and app.
• Lead the evolution of keyword and semantic search, including relevance, ranking and result quality.
• Own browse-led personalisation systems — defining the signals, models and decisioning logic that surface relevant, timely content for individual subscribers.
• Lead the creation of generative AI features including Q&A, content summarisation, explainer and conversational discovery experiences that help users explore and connect our journalism.
• Establish robust evaluation frameworks and human-in-the-loop processes to ensure AI-powered features are accurate, transparent and aligned with our editorial values.
• Partner closely with data science on the definition, evaluation and iteration of ranking and recommendation models.
• Maintain strong judgement around responsible, transparent and editorially-aligned personalisation — preserving journalistic breadth and integrity.
• Work closely with Editorial to ensure discovery and personalisation reflect journalistic judgement and trust, and that the right feedback loops are in place.
• Collaborate with Web and App teams to ensure consistent, high-quality implementation of discovery and personalisation experiences across platforms.
• Define and track success metrics related to findability, relevance, engagement, habit formation and trust.
• Communicate strategy, priorities and performance clearly to senior stakeholders across product, editorial and technology.

The ideal skills for this role are:

• Builder: You have owned and shipped complex search, discovery, recommendation or personalisation systems in content-rich or subscription products.
• AI-fluent: You have hands-on experience defining and evaluating generative AI features — you understand the product, trust and editorial considerations that make AI experiences succeed or fail.
• Data-informed: Comfortable working with data scientists on ML-driven systems, evaluation frameworks and experimentation.
• Product-led: Strong judgement in defining strategy, translating it into roadmaps, and delivering outcomes through cross-functional teams in lean environments.
• Editorially-aware: Confident balancing user intent, algorithmic optimisation and editorial integrity.
• Communicator: Able to explain complex systems and trade-offs clearly to both technical and non-technical audiences.
• Collaborative: Comfortable learning, iterating and working across disciplines — engineering, data science, design and editorial — in a fast-moving environment.

Domain knowledge

• Search and discovery systems, including semantic retrieval, ranking and evaluation.
• Personalisation systems, behavioural signals and experimentation.
• Generative AI product development and conversational interface best practices.
• Responsible AI, algorithmic transparency and human-in-the-loop design.
• Metrics for discovery quality, relevance, user understanding and trust.
• Subscription or habit-forming digital products.
• Multi-format digital content environments.
• Enthusiasm for The Economist's mission, journalism and global audience.

#LI-Hybrid 

As our digital subscription business grows, so does the importance of delivering thoughtful, frictionless, and value-driven experiences across the entire subscriber lifecycle. 

The role 

We are seeking a motivated Associate Product Manager to join our Subscriber Growth & Lifecycle product pillar. In this role, you will support the continuous improvement of subscription journeys that maximise subscriber lifetime value and foster long-term loyalty across web and app. 

This is a hands-on role with strong exposure to strategy and delivery. You will contribute to initiatives across retention, upgrades, and customer care, working closely with experienced product managers, engineers, analysts, marketers, and customer operations teams. It offers a valuable opportunity to develop deep expertise in subscription products, monetisation, and experimentation within a globally recognised media organisation. 

Responsibilities

With support from Senior Product Managers, you will be responsible for:

• Own and optimise the end-to-end subscriber journey: You will be the product manager for key in-life subscription experiences, including upgrades, downgrades, cancellations, and re-engagement flows. You will continuously identify and address friction points, and champion a subscriber-first mindset in everything you do. 
• Drive monetisation and experimentation: You will develop and execute a roadmap of monetisation initiatives, including offers, add-ons, and subscription tiers. You will design and run experiments to optimise our upgrade and retention paywalls, and use data to inform our pricing and packaging strategies. 
• Innovate in customer care: You will partner with our Customer Care teams to redefine how we serve our subscribers. You will lead the development of our self-service and assisted service journeys, including implementing AI-powered bots and other automation technologies to improve efficiency and customer satisfaction. 
• Champion a data-driven culture: You will define and analyse key metrics such as churn, upgrades, engagement, and customer satisfaction. You will use this data to measure the impact of your initiatives, identify new opportunities, and communicate your progress to stakeholders.
• Lead with influence: You will write clear and compelling user stories, acceptance criteria, and product documentation. You will use your strong communication and collaboration skills to align your team and stakeholders around a shared vision and roadmap. 

Who you are

• A proven track record of driving results: You have some experience in product management or a similar role (such as Product Marketing or Product Analytics) with a focus on digital customer journeys. You can point to specific examples of how you have used offers, discounts, add-ons, or subscription tiers to achieve business goals. 
• A deep understanding of the subscriber lifecycle: You have experience with paywall campaigns, experiments, or launches across web and app. You are familiar with the key levers for driving subscriber engagement, retention, and lifetime value. 
• A strategic and analytical mindset: You are comfortable working in a fast-paced, ambiguous environment with shifting priorities. You have a structured, data-informed approach to problem-solving and prioritisation. You are proficient in using data to make decisions and measure success. 
• Exceptional collaboration and communication skills: You are a natural collaborator who can work effectively with designers, engineers, analysts, and operational teams. You can articulate your ideas clearly and persuasively, and you are a great listener. 
• A "go-getter" mindset with high autonomy: You are a self-starter who takes initiative and can run with things independently. While you will have support from senior PMs, you are comfortable taking the lead on projects, navigating ambiguity, and proactively pushing initiatives to completion. 

Nice to have: 

• Experience managing monetisation for a B2C app and web product. 
• Exposure to monetisation automation, personalisation, or machine-learning-driven decisioning.
• Familiarity with subscription platforms or lifecycle marketing tools (e.g., Zuora, SF). 
• Experience with data analysis and visualisation tools (e.g., Amplitude, Tableau, SQL). 

Why this role matters 

This is an opportunity to make a real impact on The Economist's future. By improving our in-life subscription experience, you will not only drive revenue growth but also help us build a more sustainable and resilient business. You will be at the heart of our efforts to create a lifelong relationship with our readers and to ensure that The Economist remains the world's leading source of analysis on international business and world affairs for generations to come. 

#LI-Hybrid 

LEAP Program Description

Global Solutions Ventures (GSV) – a joint-venture partnership between ZemiTek, LLC and Dexis Consulting Group – is implementing the Long-term Exceptional Technical Assistance Project (LEAP Global), a mechanism originally used by USAID to battle against infectious diseases such as malaria, HIV/AIDS, tuberculosis, neglected tropical diseases, and pandemic influenza. As of July 1, 2025, LEAP Global transitioned to the U.S. Department of State (DOS). This initiative aims to address the complex human resource challenges faced by national infectious disease programs in the USA-supported countries.

The intervention of this project is to hire and embed technical expert advisors and subject matter experts within government entities. By directly embedding the technical expertise within the national programs, LEAP provides long-term, sustainable lifesaving support to empower host governments to lead and manage key aspects of their infectious disease portfolios and improve coordination between the U.S. Government and the host country.

About the Position

The Senior Global Health Security (GHS) Advisor will support the U.S. Embassy Jakarta/Department of State (DOS) ECON Health Unit in carrying out life-saving humanitarian assistance service delivery in full alignment with the U.S. Presidential Executive Order directives.  The Senior Advisor will provide technical support with special emphasis on preventing, detecting, and responding to infectious disease threats that impact public health.

The Senior GHS Advisor will support appropriate multi-sectoral Indonesian Government Departments and Agencies—such as the Ministry of Health, Agriculture, and other relevant Ministries—in the effective adoption and implementation of life-saving interventions focused on preventing, detecting, and responding to infectious disease threats with public health potential, including zoonotic diseases. The Senior GHS Advisor will identify programmatic bottlenecks and facilitate solutions through coordinated technical support and facilitation of USG-supported GHS activities. The Senior GHS Advisor will be based within the appropriate ministry and work with implementing partners for effective collaboration with the Ministry. The Advisor will work closely with and receive day-to-day supervision and guidance from the ministry and U.S. Embassy Jakarta/DOS ECON Health Unit points of contact at Post, who will provide collaborative oversight and serve as the onsite manager and supervisor.  Familiarity with U.S. DOS programs, international donor mechanisms such as the Pandemic Fund and the Global Fund, other USG programming and C/A/GOR experience are highly desirable, as the Senior Advisor is expected to support the implementation of the GHS portfolio.  The Senior Advisor will report to the U.S. Embassy Jakarta/DOS on a weekly and monthly basis.

Responsibilities

Support multi-sectoral ministries in effective delivery of USG-supported life-saving GHS activities

Support relevant ministries in effective delivery of these activities, including but not limited to:

• Community-based active surveillance
• Systems capacity for detecting priority diseases/threats
• Data systems for monitoring, analyzing, and reporting on outbreaks and disease threats
• Infection prevention and control (IPC)
• Case management, including Emergency Management and Emergency Operating Centers (EOC)
• Risk Communication and Community Engagement
• Emergency outbreak response
• Multi-sectoral coordination.

Additional responsibilities include:

• Identify and map Indonesia GHS partners and stakeholders, GHS programs, roles and responsibilities, Government of Indonesia (GOI) GHS national and sub-national budget, multi-sectoral coordination gaps, and programmatic bottlenecks in alignment with national and USG priorities for effective and sustainable prevention and control of infectious diseases.
• Provide technical support and actively engage in field work to implement programmatic and response interventions at national and sub-national levels.
• Monitor the progress of GHS program implementation and provide recommendations for improvements in prevention and control of infectious diseases.
• Assist in organizing regular discussions among GHS multi-sectoral stakeholders and partners to ensure alignment of technical approaches, avoid duplication of efforts, facilitate smooth communication, and enable timely exchange of information.
• Support appropriate multi-sectoral ministries in identifying performance gaps, potential barriers and bottlenecks; provide recommendations; and facilitate consensus on targeted interventions to improve performance on key indicators attributable to:
  • Reduction in incidence and mortality for epidemic and pandemic-prone diseases
  • Strengthening systems to prevent, detect, and respond to infectious disease threats
  • Rapid and effective responses to infectious disease outbreaks that threaten public health
• Support the integration and coherence of USG/DOS-supported and partner-led approaches, such as early detection frameworks, multi-sectoral coordination surveillance, community engagement and rapid response mechanisms, and emergency preparedness systems.
• Foster coordination during outbreak preparedness and response, ensuring effective information exchange, joint situational analysis, and multi-sectoral engagement among stakeholders at national and sub-national levels.

Support the implementation and expansion of best practices in multi-sectoral GHS and outbreak response nationwide for sustainability.

• Promote the dissemination of multi-sectoral GHS best practices and effective models nationwide, including:
  • Prioritized joint interventions in effective community-based active surveillance
  • Strengthening systems capacity for detecting priority diseases/threats, and data systems for monitoring, analyzing, and reporting on threats
  • Adoption of infection prevention and control (IPC) and case management best practices
  • Strengthen Emergency Management, including Emergency Operating Centers (EOC)
  • Supporting relevant ministries to rapidly and accurately report infectious disease threats to appropriate national and international platform system—such as SIZE, the International Health Regulations (IHR), and World Animal Health Information System (WAHIS)—for quick responses to pandemic threats
  • Optimization of national and sub-national coordination teams (TIKORDAs) for outbreak response
• Assist relevant multi-sectoral ministries in emergency outbreak responses as needed.
• Assist relevant multi-sectoral ministries in achieving GHS-related targets, including the Joint External Evaluation (JEE); IHR States Parties Self-Assessment (SPAR); and the Pandemic Fund Framework, which includes reporting on the 7-1-7 target (7 days to detect, 1 day to report, 7 days to complete the initial response).
• Assist and provide information to U.S. Embassy Jakarta/DOS in preparing U.S. Government workplans and reports and drafting reports/presentations to fulfill GOI GHS reporting requirements.

Support relevant Ministries in effective utilization of USG-supported GHS grants and other emergency outbreak responses efforts

• Provide technical support to the implementation of USG-supported GHS lifesaving and bilateral cooperation efforts to ensure effective grant implementation, alignment of donor resources, and avoidance of duplication with other GHS-funded projects.
• Consult relevant stakeholders on required technical assistance.
• Develop monitoring plans and assist in monitoring the progress of USG grant implementation.
• Build targeted program monitoring and evaluation capacities of relevant ministries staff.
• Support the development and review of performance reports of GHS lifesaving activities and other emergency outbreak response efforts.
• Organize regular discussions among the relevant GHS multi-sectoral stakeholders, ministries, U.S. Embassy Jakarta/DOS, and other donors to ensure alignment of technical approaches in the respective GHS portfolios.
• Support multi-sectoral emergency outbreak response, including assisting with mobilizing resources, coordination of efforts, deploying field epidemiology teams (FETP/public health and FETPV/veterinarians), and technical support for multi-sectoral efforts to contain and respond to outbreaks.

Communications

• Participate in regular coordination meetings and calls with GHS multi-sectoral stakeholders, U.S. Embassy Jakarta/DOS ECON Health team to review progress, discuss activities, and address emerging issues.
• Provide information and be available for calls and meetings with the U.S. Embassy Jakarta/DOS as requested.

REPORTING:

The Advisor will provide a detailed monthly report to the U.S. Department of State submitted by the 5th day of the following month. Additionally, the Advisor will submit a weekly progress report to U.S. Embassy/Department of State (and participate in weekly calls) to include a short paragraph about main successes for that week.

Qualifications

• Advanced degree (Master’s or higher) in Public Health, Epidemiology, Medicine, Veterinary Medicine, Environmental Health, Health Policy, or a related field
• Minimum of 7 years of progressively responsible experience in global health security, public health emergency preparedness and response, or related fields.
• Demonstrated experience working with government ministries and international partners on multisectoral health security initiatives.
• Proven track record in designing, implementing, and evaluating surveillance systems for human, animal, and environmental health, including community-based surveillance.
• Experience supporting or leading cross-sectoral initiatives and multisectoral coordination platforms.
• Experience in outbreak investigation, emergency response, and management of public health emergencies.
• Experience with relevant global health security frameworks.
• Experience in grant writing, donor reporting, and resource mobilization (e.g., Pandemic Fund, Global Fund, or similar).
• Strong knowledge of infectious disease epidemiology, surveillance, laboratory systems, and infection prevention and control (IPC).
• Familiarity with digital health tools, data management, and information systems for surveillance and reporting.
• Ability to develop and deliver training and capacity-building programs for diverse audiences.
• Strong analytical, monitoring, and evaluation skills.
• Excellent communication, negotiation, and advocacy skills.
• Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.
• Familiarity with US Government programming and reporting requirements is highly desirable.
• Fluency in written and spoken English.
• Professional proficiency in written and spoken Bahasa Indonesia.

About the Role

We are looking for a Product Manager to join our Cards team. This role covers the full breadth of our card issuance stack, spanning fraud prevention, network mandate readiness, vendor management, and processor integrations.

The role requires operating across business, product, and technical domains. This includes writing PRDs, coordinating with payment networks on upcoming requirements, working with engineers on detection logic and authentication flows, and keeping third-party integrations running smoothly.

This position is part of a lean team building card issuing infrastructure across international markets. The team moves fast but cares deeply about getting the details right, because every aspect of a card transaction makes up the user experience.

What You Will Do

• Strengthen card security by partnering with Fraud teams on transaction monitoring, velocity checks, disputes, and chargeback workflows.
• Advance fraud detection capabilities by collaborating with Engineering and Data teams on real-time monitoring, anomaly detection, and merchant risk insights.
• Own sanctions screening processes for card transactions and merchant onboarding, ensuring effective rule management and regulatory reporting.
• Lead network mandate readiness by translating Visa and Mastercard requirements into clear product and engineering deliverables.
• Optimize authentication and security flows by managing 3DS requirements, vendor coordination, and challenge rate performance.
• Manage and scale the card ecosystem by overseeing relationships with processors, fraud tools, tokenization platforms, and other key vendors.
• Drive product performance and delivery by defining metrics, writing clear product specifications, and aligning engineering, operations, and business teams on priorities.

What We Are Looking For

• 3+ years of Product Management experience in fintech, banking, or financial services, ideally within cards, payments, or related infrastructure.
• Strong understanding of the card transaction lifecycle, including authorization, clearing, settlement, and chargebacks; familiarity with ISO 8583 is a plus.
• Experience working with payment networks such as Visa and Mastercard on mandates, integrations, or program management.
• Technically confident communicator who can engage with engineers on APIs, data flows, and system architecture.
• Proven track record of delivering products, navigating ambiguity, and driving initiatives from concept through launch.
• Excellent prioritization and communication skills, with the ability to manage multiple workstreams and collaborate across teams and time zones.
• Comfortable in fast-paced environments, with bonus points for experience in EMV, tokenization, 3DS, fraud/disputes, PCI DSS, APAC markets, or digital assets.

About the Role

We are looking for a Product Manager to join our Cards team. This role covers the full breadth of our card issuance stack, spanning fraud prevention, network mandate readiness, vendor management, and processor integrations.

The role requires operating across business, product, and technical domains. This includes writing PRDs, coordinating with payment networks on upcoming requirements, working with engineers on detection logic and authentication flows, and keeping third-party integrations running smoothly.

This position is part of a lean team building card issuing infrastructure across international markets. The team moves fast but cares deeply about getting the details right, because every aspect of a card transaction makes up the user experience.

What You Will Do

• Strengthen card security by partnering with Fraud teams on transaction monitoring, velocity checks, disputes, and chargeback workflows.
• Advance fraud detection capabilities by collaborating with Engineering and Data teams on real-time monitoring, anomaly detection, and merchant risk insights.
• Own sanctions screening processes for card transactions and merchant onboarding, ensuring effective rule management and regulatory reporting.
• Lead network mandate readiness by translating Visa and Mastercard requirements into clear product and engineering deliverables.
• Optimize authentication and security flows by managing 3DS requirements, vendor coordination, and challenge rate performance.
• Manage and scale the card ecosystem by overseeing relationships with processors, fraud tools, tokenization platforms, and other key vendors.
• Drive product performance and delivery by defining metrics, writing clear product specifications, and aligning engineering, operations, and business teams on priorities.

What We Are Looking For

• 3+ years of Product Management experience in fintech, banking, or financial services, ideally within cards, payments, or related infrastructure.
• Strong understanding of the card transaction lifecycle, including authorization, clearing, settlement, and chargebacks; familiarity with ISO 8583 is a plus.
• Experience working with payment networks such as Visa and Mastercard on mandates, integrations, or program management.
• Technically confident communicator who can engage with engineers on APIs, data flows, and system architecture.
• Proven track record of delivering products, navigating ambiguity, and driving initiatives from concept through launch.
• Excellent prioritization and communication skills, with the ability to manage multiple workstreams and collaborate across teams and time zones.
• Comfortable in fast-paced environments, with bonus points for experience in EMV, tokenization, 3DS, fraud/disputes, PCI DSS, APAC markets, or digital assets.