About The Position

Clinical Architecture is seeking a Software Test Lead to join our team in the Indianapolis, IN area. The Software Test Lead will have experience with healthcare messaging and will oversee quality assurance initiatives across our software products. The ideal candidate will bring expertise in validating complex healthcare systems, ensuring data integrity, and supporting interoperability workflows. This role requires strong analytical thinking, hands-on testing skills, and the ability to collaborate across Engineering, Product, and Automation teams to drive a culture of quality.

• This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate a healthy work-life balance. 
• Applicants must be authorized to work in the U.S. without sponsorship. 
• Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Responsibilities

Quality Assurance and Testing:

• Analyze software requirements to ensure clarity, completeness, and testability.
• Design, document, and maintain comprehensive test cases and support test artifacts.
• Execute tests to validate functionality, usability, and overall product quality.
• Perform exploratory, ad-hoc, regression, load, and system testing.
• Validate software performance across multiple environments.

Defect Management and Validation:

• Detect, report, and track defects throughout the development lifecycle.
• Re-test resolved defects to ensure proper fixes are implemented.
• Traverse and validate database entries using SQL queries.
• Research and replicate customer-reported issues to support effective troubleshooting.

Collaboration and Communication:

• Conduct peer reviews of test plans, requirements, and design documents.
• Participate in design reviews to ensure quality standards are embedded early.
• Communicate effectively with Engineering regarding system issues and defects.
• Partner with Product Management to clarify requirements and identify gaps.
• Review end-user documentation, providing guidance on content accuracy and usability.

Process Improvement and Leadership:

• Provide insights and recommendations to improve Product Quality processes and efficiency.
• Support the Automation team by supplying test scenarios, use cases, and test data.
• Develop deep understanding of Clinical Architecture’s products and workflows.
• Champion a culture of quality across the organization.

Qualifications

• Associate degree in Computer Science, Information Technology, or equivalent work experience.
• 5+ years of experience testing applications for usability, functionality, and performance.
• Hands-on experience validating software using SQL queries.
• CTFL or equivalent QA certification preferred.
• Experience with API testing, including test tools such as Postman, Swagger, or automation frameworks preferred.
• Coding or scripting experience preferred.
• Healthcare messaging experience (e.g., HL7, FHIR, CCD, X12) preferred.

How This Role Makes a Difference

The Clinical Research Assistant is an entry level clinical position and is designed to fully integrate the individual in the Care Access Research process while learning the skills necessary to be a Clinical Research Coordinator. This position has potential growth and advancement within the Care Access Research organization. 

**This position is located in Indianapolis, Indiana**

Your Opportunity

Scion is paving a path in student living and the Facilities Technician is an integral part in the execution of our vision. This position responds to maintenance and repair service requests, carries out preventive maintenance tasks, prepares apartments for turnovers, and stays on top of requesting required supplies in a timely matter. The Facilities Technician ensures safety and functionality of the property’s buildings and equipment and ensures optimal service is provided to our customers.

The Facilities Technician is a solution-oriented professional who excels in a fast-paced, agile, collegiate environment. This role demands superior customer service and unwavering follow through.

Your Benefits

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternity Leave

Your Responsibilities

• Demonstrate proficiency in Entrata and CMMS systems for logging of service requests and completed work in a timely matter.
• Maintain the physical condition of the property according to The Scion Group’s Standard Operating Procedures, OSHA and Industry standards.
• Perform physically demanding work to maintain the asset, and other property features to minimize liability concerns.
• Execute maintenance objectives and daily assignments with the Facilities Supervisor.
• Diagnose and perform minor and routine maintenance/repair in a timely and professional manner.
• Assure all service requests are completed daily.
• Document work performed and parts used; and submit daily upon completion, including legible notes on what was done, the supplies used, further follow-up and materials needed, date and signature of completion.
• Promote good public relations with residents, service staff, contractors, and management through great “people” attitude and resident trust.
• Inspect vacated apartments and records necessary repairs and maintenance, informing the Facilities Supervisor of needed services and repairs.
• Routinely perform duties including basic appliance repair, general carpentry, plumbing/fixture repair, painting, and basic electric & lighting to make apartments ready on a timely basis, and ensure meeting completion dates set by the General Manager/Property Manager.
• Routinely inspect interior common areas and the exterior of the property, ensuring daily upkeep of all common areas with company standards, and all the light fixtures are in working order.
• Complete preventive maintenance tasks on all equipment and operating systems to ensure warranty compliance and extended useful life, inspecting units and common areas for fire extinguishers, smoke alarms, CO2 alarms, filter changes, active utilities, and any work needed.
• Clean coils and condensers, lubricate equipment, maintain air filters and perform minor repair work as assigned.
• Perform routine clean up at repair location or in maintenance shop, keeping working area clean and safe.
• Maintain parts and supplies inventory, as authorized. Cleans and organizes the workshop, storerooms, boiler rooms, and utility rooms.
• Unlock apartment doors and accompanies/escorts various vendors as needed.
• Keep drainage grills on grounds clear of leaves.
• Clean pools; adjust and maintain chemicals to proper levels, if needed.
• Pressure wash sidewalks, buildings, pool decks etc.
• Assist in snow removal at property, as required.
• Set up and take down tables, chairs, etc. for tenant functions.
• Assume responsibility for after-hours emergencies at the direction of the supervisor.
• Maintain required property uniform and present a professional appearance and attitude.
• Undertake training related to job duties as deemed necessary.

The responsibilities listed above may not be all-inclusive.

What We Require

• High school/GED or trade school diploma and a minimum of 1-3 years of full-time general maintenance experience, or an equivalent combination
• EPA 608 Type I certification
• Certified Pool Operator (CPO), or intention to obtain within six months
• Clear and effective communication skills
• Knowledge of key management and security systems
• Knowledge of safety procedures with a safety conscious attitude, record of punctuality and dependability, ability to work with pressure of aggressive deadlines, and flexible schedule to accommodate after-hours and weekend emergencies
• Valid driver’s license
• Demonstrated ability to access computer programs and use or learn basic computer operations related to position requirements (ie. Entrata, CMMS, Building Automation system & Digital Control System)
• Ability and willingness to travel when required
• Ability to stand 8 hours or longer per day and lift up to 100 lbs. as necessary

Operational Details

• Job location is at the assigned property. May be required to travel periodically.
• Serves in an “on-call” capacity, except during approved PTO periods.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND6 Maintenance Technician / Maintenance Person / Facilities Person / HVAC / EPA / Electric / Repair / Maintenance / Building Maintenance

📦 Warehouse Associate – Garage Door Doctor | Indianapolis, IN
Hourly Position | $17–$19/hour
Help keep our operations running smoothly and efficiently behind the scenes!

Do you take pride in staying organized, working with your hands, and being part of a team that gets the job done right?
At Garage Door Doctor, we’re seeking a reliable and motivated Warehouse Associate to support our warehouse operations in Indianapolis, IN. You’ll be responsible for receiving, storing, organizing, and preparing products that are essential to our daily success in the garage door industry.

If you enjoy a fast-paced environment, thrive on teamwork, and like working in a hands-on role—this could be the perfect fit for you!

🔧 What You’ll Do:

• Receive, inspect, and unload incoming deliveries, checking for accuracy and damage

• Organize, label, and store items in designated warehouse areas

• Pick and pack orders for shipment or job site delivery

• Operate forklifts, pallet jacks, and other material handling tools

• Maintain accurate inventory records and assist in cycle counts and audits

• Keep the warehouse clean, organized, and free of hazards

• Work closely with team members to ensure on-time and accurate order fulfillment

• Follow all safety procedures and wear proper PPE

• Support other warehouse tasks as needed by the Warehouse Supervisor or General Manager

✅ What You Bring:

• High school diploma or equivalent

• Warehouse, material handling, or logistics experience preferred

• Ability to safely operate warehouse equipment (forklift, pallet jack, etc.)

• Strong attention to detail and organizational skills

• Physical ability to lift heavy items and stay active throughout the day

• Solid communication skills and a team-oriented attitude

• Basic computer literacy for tracking inventory and orders

• Commitment to safety and following proper procedures

💪 Strengths That Set You Apart:

• Warehouse Operations – Familiarity with logistics and inventory movement

• Attention to Detail – Accurate picking, packing, and stocking

• Physical Endurance – Comfortable with physical labor and lifting

• Teamwork – Cooperative and supportive in a team setting

• Safety Awareness – Always alert and committed to workplace safety

• Communication – Clear, respectful, and effective with team members

📍 Reporting To:

You’ll report directly to the Warehouse Manager.

🏗️ Work Environment:

• Full-time hourly position

• Indoor warehouse setting, may include varied temperatures and noise

• Active role requiring standing, lifting, and movement throughout the shift

🎉 What We Offer:

• Hourly pay of $17–$19 depending on experience

• Health, Vision, and Dental Insurance

• PTO, Holidays, and Employer-paid Life Insurance & LTD

• Additional Benefits: STD, HSA, FSA, and 401(k) with matching

• Employee Discounts & Referral Bonuses

• Career Growth: We're part of a respected residential services group that invests in your development and future opportunities

Apply now and be a part of the Garage Door Doctor team—where your work keeps the doors open and the business moving forward!

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Garage Door Doctor may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

About The Position 

Clinical Architecture is seeking a Website Administrator and SEO Specialist to join our Marketing department in the Indianapolis, IN area. This role is responsible for the development and optimization of Clinical Architecture’s brand website and a custom client-facing website.  

The successful candidate will collaborate with the Marketing department and other departments to ensure both websites remain current, accurate, and effective. This role combines technical website management with hands-on SEO execution to improve site performance, increase organic traffic, and support marketing efforts.  

• This role will report to our VP, Marketing.
• This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate a healthy work-life balance. 
• Applicants must be authorized to work in the U.S. without sponsorship. 
• Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability. 

Responsibilities 

• Maintain, update, and build new pages to ensure performance, usability, and content accuracy.
• Troubleshoot and resolve site issues across WordPress and connected tools.
• Execute SEO strategies including keyword research, on-page optimization, internal linking, and backlink building.  
• Implement technical SEO best practices including metadata, site structure, and schema markup.  
• Monitor site performance using tools like Google Analytics and Search Console and identify improvement opportunities.
• Collaborate across the marketing team to optimize content, landing pages, and campaigns for search visibility.
• Create and support digital assets including blog graphics, social media images, basic page layouts, and other marketing visuals to enhance content engagement. 

Qualifications 

• Bachelor’s degree in Marketing, Business, Computer Science, or a related field.
• 3 to 5 years of experience in website management, SEO, or digital marketing.
• Working knowledge of HTML and CSS. Basic familiarity with PHP is a plus. Comfortable navigating WordPress.
• Experience with GA4, Search Console, SEMrush (or similar SEO tools), and HubSpot.
• Understanding of on-page and technical SEO fundamentals, including metadata, schema markup, and backlink strategies.  
• Familiarity with basic design tools (e.g., Canva, Adobe Creative Suite, or similar) and an eye for clean, user-friendly layouts.  
• Strong problem-solving skills and ability to manage multiple priorities. 

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Position Highlights 

 - Onsite- Indianapolis, IN

 - Full-time, Mo-Fri 8:00 am-4:30pm

 - processing medical records requests 

 - Full benefits: PTO, Health, Vision, Dental, 401k savings plan, and tuition assistance

- Tremendous growth opportunities both locally and nationwide  

What We’re Looking For

 - Strong customer service and clerical skills 

 - Proficient in Microsoft Office, including Word and Excel

- Comfortable working in a high-volume production environment

- Medical office experience preferred

- Willingness to learn and grow within Datavant

You will:

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensures medical records are assembled in standard order and are accurate and complete.
• Creates digital images of paperwork to be stored in the electronic medical record.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• May assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Must meet productivity expectations as outlined at specific site.
• May schedules pick-ups.
• Other duties as assigned.

What you will bring to the table: 

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.

Bonus points if:

• • Experience in a healthcare environment.
  • Previous production/metric-based work experience.
  • In-person customer service experience.
  • Ability to build relationships with on-site clients and customers.
  • Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

At VEG, we don’t just hire assistants—we grow future emergency rockstars. As a per diem Emergency Veterinary Assistant, you’ll be in the heart of the action from day one, supporting your team, comforting pet parents, and learning the ropes in real time. You’ll be there for everything—the triage, the treatments, and the tail wags. You’re embarking on a path where careers start, grow, and thrive. Whether you’re on your way to becoming a credentialed technician or exploring where your passion can take you, we’ll say yes to your growth every step of the way.

WHAT YOU’LL DO*

• Be the first warm welcome and a steady support, triaging incoming patients and helping guide them toward care
• Assist with treatments, nursing care, and diagnostics, from bloodwork and imaging to catheter placement and oxygen support
• Work alongside our credentialed veterinary technicians and veterinarians to set up and monitor anesthesia and sedation cases
• Set up and manage IV fluids, blood transfusions, and medication administration
• Assist during every moment of care: outpatient or inpatient, exam room to treatment area.
• Join patient rounds and stay close to the clinical picture to ensure continuity of care.
• Learn how to perform CPR and become a RECOVER Certified Rescuer (training provided!)
• Grow into more advanced responsibilities, such as anesthesia support, ultrasound, and catheterization through guided training pathways

*As permitted by state law

WHAT YOU NEED

• High school diploma or equivalent required
• Enrolled in an AVMA-accredited veterinary technology program a plus
• 1+ years in a veterinary assistant role (emergency or specialty experience is a bonus!)
• Basic computer skills and an understanding of practice management software and electronic medical record keeping
• Excellent communicator when collaborating with pet parents and your team
• Fine motor skills for handling patients and medical equipment
• Ability to stand for prolonged hours, kneel, and work on the floor as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance
• Must be willing to work in a noisy environment with strong or unpleasant odors.
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

Care Team Manager - Behavioral Health

Location: Indianapolis, IN

FLSA Status: Exempt

Job Status: Full Time

Work Model: Hybrid

Work Schedule: Monday–Friday with occasional evenings and/or weekends

Vehicle Required: Yes

Amount of Travel Required: Occasional domestic travel in Indiana and to Minneapolis, MN

Positions Supervised: Behavioral Health Community Guides

Reports To: Assistant Director of Care Team Operations

Salary Range: $75,000 - $82,000 annually

Reema Health is both a social care and behavioral health provider. We believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community’s resources — can ease those burdens and effectively connect members to health care. Reema believes that using technology to support human connection and engagement can be a lifeline for those most struggling to navigate life’s challenges. Our mission-driven and member-focused company is seeking an experienced and self-motivated Care Team Manager who has worked directly with individuals living with serious mental illness and substance use disorder, and understands the unique needs of this community. 

This innovative and adaptable Care Team Manager is an integral part of Reema – a start-up working to transform how health care and social care work together. The Manager leads by example in supporting our mission, is a champion of team leadership, and is accountable for our Care Team Program Outcomes and the non-clinical care provided by Community Guides. The Care Team Manager will lead as part of an integrated model of healthcare where they partner directly with clinical psychotherapists and prescribers to provide holistic support for members. They respond to concerns respectfully, constructively, and in a timely manner. The Manager possesses an innate ability to solve problems independently, and also works collaboratively with cross-functional partners to achieve goals and support the Care Team. The Manager effectively communicates and empowers Community Guides to meet goals and create meaningful relationships with our members. Our approach is to provide the right amount of care at the right time for each of our members and the manager’s contributions are seen as paramount to Reema’s engagement within the community.  

This role spends approximately 90-95% of the time on leadership responsibilities:

• Have a thorough understanding of Reema’s program including the goals, expectations, and metrics for Community Guides individually and as a team. Be accountable to these metrics and clearly communicate expectations that are meaningful and in alignment with Reema’s values.
• Champion change management and effectively lead hybrid Care Teams through ambiguity and innovation. You are excited to join a fast-paced startup company that is constantly changing and redefining itself.
• Establish structures and processes that cultivate communication and accountability to effectively sustain the team, such as: facilitating regular 1:1 meetings with Guides; setting and monitoring individual Guide goals around metrics, Guide activity, and/or member interactions, leading engaging team meetings, leading multidisciplinary team meetings, Case Reviews, Community Volunteering, and Team Building Events.
• Actively review Community Guide performance to consistently and effectively deliver feedback and recognition.
• Actively partner with clinicians to ensure alignment for services to members, manage multidisciplinary workflows and communication, and collaborate on ensuring high quality service delivery.
• Facilitate weekly check-ins that include staffing and metrics updates, reporting, and setting monthly Care Team goals with the Director of Clinical Care Team Operations.
• Provide support and supervision to Guides within assigned teams; including researching resources for members.
• Become a champion for partnered outreach and display a willingness to support other Community Guides in their community outreach. 
• Participate in the hiring process by functioning as a lead partner in Care Team interviews. 
• Facilitate new employee onboarding and support ongoing training and development of staff. 
• Ensure the entire team maintains confidentiality of PHI and abides by HIPAA and software security policies and training.
• Initiate and maintain relationships with local community partners across the mental health continuum of care.

This role also spends 5-10% of their time on direct service responsibilities with their members: 

• Through cold outreach, establish trusting relationships with members through an empathetic, strength-based, and trauma-informed approach.
• Utilize text messaging, phone calls, home visits, and other face-to-face communication as a primary means of engagement to meet member needs.
• Be knowledgeable about community resources appropriate to support the needs of members. Make referrals to community resources, follow-up with members, and attend appointments as necessary.
• Remain a steadfast component of each members’ support system, being there in crisis and through everyday life challenges.
• Encourage members towards independence and autonomy.

Job responsibilities to grow and change as business necessitates.

Education, Experience and Skills:

• Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences, or other related field. Years of related experience can be substituted for years of completed education towards a bachelor's degree
• Three years of people management/supervision experience in healthcare, mental health settings, community-based and/or social work settings
• Five years of direct experience with local population or community to be served and knowledge of the community
• Proficiencies in critical thinking, strategic thinking, time management, and prioritization
• Knowledge of crisis planning, case management, and/or behavioral health
• Experience working with individuals from diverse ethnic backgrounds, who have serious and persistent mental illness, chemical health needs, and believe that recovery is possible
• Experience working on a multidisciplinary team alongside clinical and non-clinical staff
• Experience working with adolescents and their families
• Experience working with difficult to reach populations, including homeless individuals
• Proven ability to navigate ambiguity and creatively problem solve
• Strong propensity towards building and maintaining relationships
• Proven ability to initiate conversation and create connections quickly
• Proven ability to develop, adapt, and execute outreach plans
• Proven ability to work in fast-paced environments, experience working with start-ups is a plus
• Working knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred

Qualifications & Position Requirements:

• 18 years of age or older
• Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record
• Offers are contingent upon passing a pre-employment drug screening and background check
• Comply with federal, state and local regulations regarding patient confidentiality HIPAA
• Use technology-based tools and systems daily
• Lift and carry up to 25 pounds occasionally

Benefits: 

• Competitive Salary and Equity Package
• Medical, Dental, and Vision Insurance
• HSA and FSA Options
• 401(k) Retirement Savings with Company Match 
• Employee Assistance Program
• Paid Parental Leave
• Accrued Paid Time Off
• Technology Stipend
• Mileage Reimbursement
• Flexible Schedules and Remote Work

As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws.

Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Behavioral Health Community Guide

Location: Indianapolis, IN metro area

FLSA Status: Exempt

Job Status: Full Time

Work Model: Hybrid

Work Schedule: Monday–Friday with occasional evenings and/or weekends

Vehicle Required: Yes

Amount of Travel Required: 25-50% within a 30 mi community service area

Reports To: Care Team Manager

Salary Range: $50,000 - $55,000 annually

 At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets members where they are, and understands the community’s resources — can ease those burdens and effectively connect members to health care. Reema believes that using technology to support human connection and engagement can be a lifeline for those most struggling to navigate life’s challenges. Our mission-driven and member-focused company is seeking an experienced and self-motivated Behavioral Health Community Guide who has worked with individuals living with serious mental illness and substance use disorder, and understands the unique needs of this community. In this role, the Behavioral Health Community Guide will be working with the multidisciplinary care team to plan and coordinate services for members.

This energetic and adaptable Behavioral Health Community Guide is an integral part of Reema, a start-up working to transform how behavioral health care and social care work together. The Behavioral Health Community Guide works to build genuine, positive relationships with a diverse range of members and seeks to improve the member’s health and wellbeing. Their work is completed daily through an integrated technology platform to call and text members, schedule community visits and clinical appointments, as well as document all interactions and communicate with the clinical team. The Behavioral Health Community Guide will be responsible for the full lifecycle of their caseload, including initial outreach to engage members in services, ongoing work with members to achieve their wellbeing goals through connection to health care and community resources, and completion of the care plan. The Behavioral Health Community Guide will work as part of an integrated model of healthcare where they partner directly with clinical therapists and prescribers to provide holistic support for members. A primary strength of the Behavioral Health Community Guide should be excellent verbal and written communication, building strong meaningful relationships, problem solving, and a comfortability in navigating the ambiguous nature of a constantly growing and evolving startup.

This position requires significant time in the field, directly interacting with members. This role is most suitable for someone who is confident in interacting directly with many people, many of whom have experienced trauma and face barriers because of their mental, physical and chemical health.

Outreach and engagement into care:

• Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with: severe and persistent mental illness, substance use disorders and complex medical conditions.
• Reach out to members and share about Reema Health to enroll them in our care model.

Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes:

• Through cold outreach create and manage a caseload of 60 - 100 members and provide coverage for other Community Guides during periods of absence or increased workload.
• Assess member needs and support systems, including social determinants of health, to help create a patient-centered care plan.
• Assess member behavior and mental health needs and actively participate in guiding them through the process of enrolling in behavioral and mental health services. 
• Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals.
• Collaborate with our clinicians by helping patients connect to care, joining clinical visits as appropriate, following up on social needs.
• Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provide types for members.
• Understand overall goals for the month. Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes.
• Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges. Community Guides will maintain professional boundaries and confidentiality, seeking consultation and support with complex member situations from the multidisciplinary team.
• Visit members in person as appropriate. This may be in the member’s home, community, the hospital or other treatment setting to build trust and maintain connection with Reema’s clinical services.
• Utilize text, phone, email and face-to-face interactions appropriately to match your communication approach with each members’ preference and situation.
• Effectively identify and connect members to community and health resources to support member needs. This may include transporting members and accompanying them to access other services.  Establish relationships with resources to support Reema’s members as needed.
• Prepare members for services ending by keeping self-sufficiency and independence top of mind.

Complete accurate and thorough documentation and record keeping in a timely manner:

• Utilize the Reema App to thoroughly document all work with members in a timely fashion, including keeping a care plan updated. 
• Understand and comply with confidentiality of protected health information and HIPAA.
• Support member records to be thorough and accurate in both Reema’s technology and our EHR.

Provide positive representation of Reema:

• Work independently and collaboratively in a fast-paced startup environment. See frequent change as an opportunity rather than a barrier. 
• Serve diverse members in your community with dignity and respect, as well as build relationships with community resources and customers. 
• Partner with Reemates across the multidisciplinary team and the company to offer your perspective and learn from others.

Job responsibilities to grow and change as business necessitates.

Education, Experience and Skills:

• Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences or other related fields. Years of related experience and subsequent expertise can be substituted for years of completed education towards a bachelor's degree
• 3 or more years of direct experience with population or community to be served and knowledge of community
• Driven to work with individuals who have significant mental and chemical health needs and believe that recovery is possible
• Demonstrated experience with crisis planning, case management, boundaries and personal safety in community work
• Proficiencies in critical thinking, time management, strategizing, and multitasking
• Strong propensity towards building and maintaining relationships through initiating conversations and creating connections
• Ability to develop, adapt, and execute outreach and care plans
• Demonstrated proficiency working with technology, including basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred

Qualifications & Position Requirements:

• 18 years of age or older
• Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record
• Offers are contingent upon passing a pre-employment drug screening and background check
• Comply with federal, state and local regulations regarding patient confidentiality HIPAA
• Use technology-based tools and systems daily
• Lift and carry up to 25 pounds occasionally

Benefits: 

• Competitive Salary 
• Medical, Dental, and Vision Insurance
• HSA and FSA Options
• 401(k) Retirement Savings Plan
• Employee Assistance Program
• Flexible Schedules and Remote Work
• Technology Stipend
• Mileage Reimbursement
• Accrued Paid Time Off
• Paid Family and Medical Leave

As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws. 

Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Notice to all potential candidates

Reema Health has been made aware of fraudulent activities targeting job seekers. 

To ensure your safety and protect yourself from potential scams, we urge you to exercise caution and verify the authenticity of anyone claiming to represent Reema Health. 

We value your privacy and security. Genuine communications from us will always come from official email domains. We assure you that we will never request bank account, credit card, or social security information during the application or interview processes. We would also never conduct an interview or extend a job offer over chat or text.

We appreciate your understanding and interest in a career with Reema Health.

Position Overview

Woolpert is hiring a Technical Dynamics 365 Data Migration Manager to join our dynamic Corporate Applications. This position reports to the Senior Director, Corporate Applications. This role is accountable for leading and executing ERP data migrations for companies acquired by Woolpert in support of the firm’s growth strategy. This role is a hands-on technical leadership position within the Corporate Applications team, responsible for defining migration strategy, leading the IT data migration team, and designing and executing enterprise-wide data migration and ETL processes.

This role is critical to the successful integration of acquired companies into Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE) by ensuring accurate, timely, and auditable conversion of legacy data into Woolpert’s ERP ecosystem. The position requires a balance of people leadership and deep hands‑on technical execution, with direct involvement in complex data extraction, transformation, loading, reconciliation, and validation across global legal entities. Strong SQL expertise, data mapping, and validation experience are required to support complex financial, multicurrency, and operational datasets across diverse legal structures.

We are unable to provide visa sponsorship for this position.  Applicants must already possess work authorization in the country the job is located.

What You Will Do:

Leadership & Strategy

• Own and lead the ERP Data Migration workstream within Woolpert’s overall M&A integration program.
• Define and execute end‑to‑end data migration strategies for complex ERP integrations following acquisitions.
• Partner closely with the M&A Integration Director, Corporate Applications leadership, Business Process Owners, and acquisition stakeholders to define data requirements, timelines, risks, and dependencies.
• Lead and manage a blended team of approximately 10 employees and contractors, supporting multiple parallel ERP migrations globally.
• Drive continuous improvement, automation, and efficiency across migration and ETL processes.

Data Migration & ETL Execution

• Design, build, and oversee data extraction, transformation, and loading (ETL) processes from legacy systems into Microsoft Dynamics 365 F&O and CE.
• Lead data mapping and conversion for master data and historical transactional data, including complex financial, operational, and multicurrency datasets.
• Ensure accurate integration with downstream and upstream systems (e.g., Dayforce and other enterprise platforms).
• Execute mock conversions, cutover planning, and final production migrations with a strong focus on accuracy and auditability.
• Own data reconciliation, validation, and issue resolution between source systems and target ERP.

Data Quality, Governance & Validation

• Ensure the accuracy, completeness, and integrity of migrated data through robust validation, testing, and reconciliation processes.
• Identify and resolve data quality issues, inconsistencies, gaps, and anomalies prior to migration.
• Design and implement error handling and rollback strategies to mitigate migration risk.
• Maintain comprehensive documentation covering mappings, transformation logic, validation results, and operational procedures.

Architecture & Continuous Improvement

• Own the architecture and design of ERP data migration solutions across all M&A activity.
• Reduce migration cycle time through innovative tools, automation, and repeatable frameworks.
• Continuously refine and evolve ETL processes to improve quality, scalability, and efficiency.

What You Will Bring:

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, Mathematics, or a related field, or equivalent experience.
• Proven experience in managing/leading teams and delivering full‑lifecycle ERP implementations.
• 10+ years of experience working with data migrations for complex ERP implementations, preferably in M&A environments.
• 7+ years of hands‑on experience with Microsoft Dynamics 365 Finance & Operations, including deep knowledge of data entities and structures.
• 10+ years of demonstrated expertise in SQL, including queries, scripting, and stored procedures.
• 10+ years of experience in data analysis, conversions, source‑to‑target mappings, testing, and operational support.

Technical Expertise

• Advanced proficiency in SQL, including queries, scripting, stored procedures, and performance tuning.
• Extensive experience with ETL tools and ERP migration platforms such as Azure Data Factory (ADF), DMF/DIXF, KingswaySoft (SSIS), eOne SmartConnect, TIBCO Scribe, or equivalent tools.
• Strong data analysis and transformation skills using SQL, Excel, and ETL platforms.
• Experience with multicurrency financial data, including general ledger structures, historical exchange rates, and financial reconciliation. Must demonstrate proven expertise in mapping and reconciling financial transactions across multiple currencies, managing historical exchange rates, and ensuring balance integrity and consistency.
• Familiarity with Azure, Dataverse, Power Platform, Power BI, and Azure DevOps is preferred.

Leadership & Communication

• Demonstrated ability to manage, mentor, and coach technical and functional data migration teams.
• Strong stakeholder management skills with the ability to communicate effectively across technical and business audiences.
• Excellent written and verbal communication skills with the ability to present complex concepts clearly and concisely.
• Proven ability to operate in a fast‑paced, deadline‑driven M&A environment.
• Strong interpersonal skills across both verbal (day‑to‑day discussions, team meetings, workshops) and written (requirements and design specifications) communication, with a consistent focus on clarity and precision.

Core Competencies

• Strong analytical and problem‑solving skills with exceptional attention to detail.
• Ability to evaluate complex datasets, reconcile discrepancies, and translate data into actionable insights.
• Adaptability and resourcefulness in dynamic, high‑change environments.
• Strong business acumen with an understanding of how data migration impacts financial and operational outcomes.

Technical Skills Summary

• Microsoft Dynamics 365 Finance & Operations and Customer Engagement
• SQL Server / SQL Management Studio
• ETL & Migration Tools (e.g., ADF, DMF/DIXF, SSIS/KingswaySoft, Scribe, SmartConnect)
• Azure DevOps
• Microsoft Excel
• Power BI
• Data mapping, automated testing, validation, and reconciliation tools

Benefits You Will Love

Certified as a Great Place to Work, Woolpert is one of the fastest-growing architecture, engineering, and geospatial companies in the world. With over 75 offices and countless projects around the globe, you’ll work on meaningful assignments that improve quality of life around the world. In addition to offering competitive pay, we provide employees with a robust set of unique benefits, including:

• Freedom to Work program: Set your own schedule and location (as appropriate).
• Principal program: Earn the opportunity to become an owner of the firm.
• Flexible paid time off/vacation: Take time off when it makes sense for you and your team.
• Career development: Explore a wide range of learning and growth opportunities within and across industries.
• Health, life, vision, and dental insurance: Cover all your medical bases.
• Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!

#LI-Hybrid

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! 

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

Make a Difference in Healthcare: Join FreedomCare in Indiana!

Are you passionate about helping others and building a rewarding career in healthcare?

We're building a talent pool of strong customer service professionals for FreedomCare Indiana.  We're searching for talented and motivated individuals interested in any of the following roles:

• HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one over the phone.
• Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal
  of completing the eligibility process and onboarding them over the phone.
• Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare.
• Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for.

Ideal Candidate Will Possess:

• The ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
• Strong emotional intelligence, and be
  able to work well in a team.
• Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully.
• Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.
  
  Pay rates typically range between $19-$24 hourly depending on experience with a 401k, health, dental, vision and life insurance.

 This is remote position with possible travel to our FreedomCare Indiana on a monthly basis. Our office is located in Indianapolis, IN.

**Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities*

Why Join Us?

• Impact Lives: You'll play a vital role in supporting individuals and their families in need.
• Growth opportunities: We offer a supportive environment for professional development and advancement.
• Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.

FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.

Review all current available job opportunities here: Jobs - Freedom Care

#INDHV

The Clinical Material Coordinator and SAP Process Owner is responsible for the business processes associated with inputting molecules into SAP, as well as movement of materials within internal clinical trial manufacturing sites and manufacturing at external collaboration partners. This includes the logistics associated with drug substance and drug product shipping, sample shipment and storage and raw material coordination. This role will support manufacturing across the Product Research and Development (PRD) Organization. The Material Coordinator will represent the Clinical Manufacturing organizations to streamline communications with Clinical Supply and Delivery and the supporting QA teams.

Clinical Material Coordinator Responsibilities:

• Establish SAP and Business processes to support material movements, both physically and within SAP and Quality Systems, for all PRD organizations.
• Maintain SAP data related to orders in support of the organization, this includes:
  • Establish new materials and purchasing information aligned with sourcing decisions
  • Create new vendor and customer numbers as needed
  • Establish Source List for triangulated sales products as needed
  • Accountable for MRP (Manufacturing Resource Planning) actions from the point of demand entry, purchase order creation through successful incoming receipt; reconciling any discrepancies be-tween goods receipt and contract partner invoice; completes business work center items to ensure all work is done and batch release
• Manage shipment of drug substance and samples to contract partners, warehouse, and testing facilities
• Own and optimize drug substance release huddle with development and QA to align on priorities, actions and approvals
• Communicate and work with Manufacturing Plant Planners on scheduling constraints and issues that require an adjustment to the plan in regard to drug substance availability and delivery, including drug substance representative at huddles
• Build strong relationships with development organizations through routine touch points
• Monitors delivery due dates and notify development or commercial teams when shipment of drug sub-stance is needed based on supply plan; ensures necessary import approvals are in place prior to shipment execution; creates outbound delivery if needed and performs goods issue in SAP as necessary
• Accountable for document exchange with the contract partner (e.g., ticket copies, CT packet, CoA's and other supporting documents regarding raw materials and components) and upload into internal system
• Coordinate activities and communicate timing on incoming and outgoing shipment schedules
• Upon completion of manufacturing order, performs SAP goods receipt; reconciles any discrepancies be-tween goods receipt and contract partner invoice; completes business work center items to ensure all work is complete
• Conducts periodic inventory reconciliations
• GMP Compliance
• Must be knowledgeable on how to apply GMPs in a clinical trial environment. Authors, reviews, and follow procedures applicable to the Clinical Trial business. In addition, individual training plans must be kept up to date
• Quality Assurance
  • Authors appropriate deviations (e.g., L1 temperature excursions, shipping, samples)
  • Participates in departmental site self-assessments and relevant audits

Requirements:

Skill Set:

• Excellent oral and written communication skills with the ability to interact well in a team environment
• Ability to develop/manage relationships with contract partners
• Ability to collaborate with partners around the world
• Initiative and ability to handle multiple projects in an independent fashion
• Excellent organization and self-management skills
• High initiative, flexible and positive attitude
• Ability to respond to changing priorities and short lead times

Technical:

• Experience with SAP
• Experience in managing inventory/supplies or complex supply chains
• Knowledge of clinical trial manufacturing operations
• Ability to use and apply multiple computer applications
• Ability to proactively identify problems and work toward a solution
• Minimum 1 year in a GMP environment

Education:

• Bachelor’s degree, preferably in health care or sciences related field or 10+ years’ work experience in supply chain or operations

Onsite job requirement in Indianapolis, IN.

How This Role Makes a Difference

JOB SUMMARY

Provide maintenance, calibration, and technical support to the manufacturing process and facility equipment.  Coordinate and perform testing and calibration on electrical, mechanical, and analytical equipment for conformance to established standards. Request purchase order requisitions for 3^rd party maintenance requirements.

ESSENTIAL JOB FUNCTIONS

• Assist in creating/establishing a Maintenance and Calibration Program including recommendation of Maintenance and Calibration activities and frequencies based upon system/equipment assessments
• Plan, schedule, and perform planned and unplanned maintenance and calibration on process and facility equipment/utilities including but not limited to HVAC, freezers, cold rooms, bioreactors, filling systems, analytical testing instruments, and building management control systems
• Coordinate and support external calibration service providers
• Build relationships with customers, colleagues, and service partners to provide a collaborative approach to the operational management of lab spaces.
• Track and report on calibration status of all equipment/instruments in the facility
• Ensure timely completion of calibrations/preventive maintenance and compliant record keeping.
• Obtain required documentation and approval prior to creation of purchase order requisition for service requests to be completed by 3^rd party vendors.
• After purchase order has been issued, ensure service delivery dates are correct and revise as necessary, per follow-up with suppliers and customers.
• Source, qualify, negotiate, and procure service contracts in support of lab operations.
• Ensure purchase requisitions are requisitions closed within 180 days and confirm that associated purchase orders are closed as well.
• Enter and maintain records in the Computerized Maintenance Management System (CMMS)
• Meet regularly with key stakeholders (lab staff, service partners, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
• Adaptability required as work schedule may change based on business needs
• Criminal background check required
• Other duties as assigned

KNOWLEDGE, SKILLS AND EXPERIENCE

• Associates Degree
• Bachelor's degree 
• EET
• 3-5 years related Calibration/Metrology work experience
• Ability to understand user manuals/specifications, wiring diagrams, equipment Piping & Instrumentation Diagrams (P&ID), and Standard Operating Procedures (SOP)
• Mechanically inclined/knowledge of hand tools
• Proficient with advanced computer systems including the use of a CMMS
• Excellent interpersonal skills and communication skills with ability to act as a change agent

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Frequently required to work in a BSL 2 environment with personal protective equipment/aseptic gowning
• Regularly required to work around large machinery and typical utilities seen in pharmaceutical facilities
• Occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; hazardous waste; and risk of electrical shock
• Occasionally exposed to extremely loud noise levels
• Spending time on the floor during activity execution (maintenance, construction, commissioning and qualification) is required

Movement

• Frequently required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms
• Occasionally required to walk; climb or balance; and stoop, kneel, crouch, or crawl

Lifting

• Frequently lift and/or move up to 10 pounds
• Occasionally lift and/or move up to 25 pounds

Vision

• Frequently utilize close vision and the ability to adjust focus

Communication 

• Frequently required to communicate by talking, hearing, using telephone and e-mail

About the Job

We’re looking for a Quality Control Associate to provide technical support and execution of tasks within Ossium Health’s Quality Control Laboratory, relating to testing of human bone marrow-derived materials for pre-clinical and clinical use. Successful candidates have a basic understanding of the theory, concepts and regulations behind cGMP regulations and CLIA regulations. You’ll help to ensure that we maintain the highest levels of quality and safety standards on a day to day basis. This is a great opportunity for detail-oriented individuals looking to further a career in biotechnology and quality systems.

Required Qualifications

• BS or BA in biological sciences
• High level of attention to detail in both operations and documentation
• Reliable and able to produce consistent, high quality work
• Great communication skills and organization, able to work as part of a team
• Great work ethic and positive attitude
• Strong computer skills, including Microsoft Office
• Strong attention to detail and observational skills
• This position is based full time in our Indianapolis facility

Preferred Qualifications

• Experience working in a CLIA laboratory, cell therapy, tissue banking, blood banking, or other relevant industry experience
• Experience with flow cytometry, hematopoietic colony forming unit assay, and ELISA
• Exceptional laboratory technique
• Understanding of 21 CFR 210, 21 CFR 211, 21 CFR 1271, 42 CFR 493, AATB Standards, and other GMP requirements
• Strong knowledge of data analysis and statistical methods
• Hands-on experience in MasterControl, including the quality modules and production records

Key Responsibilities

• Perform tests as operator or verifier in the testing of bone marrow derived products 
• Maintain data and documentation related to testing of bone marrow derived products obtained internally or externally
• Update product and sample inventory using an electronic inventory system
• Assist in shipping of testing samples and product from bank
• Perform routine and advanced duties required to clean, maintain and operate testing equipment and storage equipment
• Assist in drafting and revising of departmental procedures
• Work with coworkers and supervisor to effectively troubleshoot equipment and testing issues

Physical Requirements

• Must be able to work aseptically in controlled environments requiring special gowning (i.e. over the head, face, hands, feet and body)
• Must be able to work in a moderately noisy environment
• Must be able to work around biohazardous materials and chemicals
• Must be able to lift, push, pull and/or carry up to 25 lbs
• Must be able to use hands and fingers to handle and feel objects, tools, and controls
• Must be able to sit or stand for long periods of time. Regularly required to sit, stand, walk, climb, stoop, kneel, crouch; use hands to handle or feel; and reach with arms.

Schedule

• Full-time (40 hours per week)
• This is an hourly, non-exempt role that is eligible for overtime
• Our QC lab is staffed for testing Monday through Friday, including holidays. The schedule for this position is 4 x 10 hour shifts either Monday-Thursday or Tuesday-Friday

We offer a full slate of employee benefits including:

• Competitive salaries
• Stock options
• 401(k) matching
• Medical, dental and vision coverage
• Four weeks of PTO accrued (vacation & sick time) annually  + 11 company holidays
• Employer paid life insurance and long term disability
• Gym membership/recreational sports reimbursements

Executive Customer Success Representative

We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family. 

We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes.

Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here!

Job Summary

We are seeking a highly driven, team-oriented, and proactive Customer Success Representative to join our growing PeopleKeep Customer Success team.

This role is ideal for someone who is:

• Exceptionally organized and detail-oriented
  
  
• A strong communicator (both written and verbal)
  
  
• Technically savvy and comfortable navigating systems
  
  
• Client-focused with strong problem-solving abilities
  
  
• Self-motivated and energized by collaboration

The Customer Success Representative plays a critical role in ensuring employers successfully implement, adopt, and retain their HRA and health benefit solutions. This position partners cross-functionally with Sales, Customer Support, Product, Operations, and Marketing to deliver a seamless client experience from onboarding through renewal.

Key Responsibilities

Account Management & Relationship Ownership

• Serve as the primary point of contact for assigned employer accounts.
• Build strong, ongoing relationships that drive long-term retention and satisfaction.
• Monitor account health and proactively mitigate churn risk.
• Lead year-over-year strategy conversations and renewal planning.
  
  

Onboarding & Lifecycle Management

• Lead onboarding for new accounts, ensuring smooth implementation and adoption.
• Actively monitor progress through first reimbursement to confirm a successful launch.
• Guide employers through plan setup, changes, renewals, and key lifecycle milestones.
  
  

Education & Advisory

• Educate employers on HRAs, health benefit design, compliance considerations, and deadlines.
• Host employer admin meetings and employee education sessions to drive engagement and platform adoption.
• Support insurance enrollment application submissions in accordance with state and federal licensing requirements.
  
  

Customer Communication & Support

• Respond to client emails, calls, and meeting requests in a timely and professional manner.
• Collaborate cross-functionally to resolve issues and advocate for customer needs.
• Escalate compliance concerns or customer-impacting issues with urgency and clarity.
  
  

Performance & Continuous Improvement

• Track, review, and report on account performance and internal metrics.
• Maintain accurate documentation within internal systems to ensure visibility across teams.
• Contribute frontline feedback and insights to leadership and Product to inform improvements.
• Support teammates and assist with special projects as needed.

Benefits

• Health benefits like medical, dental, and vision
• Competitive pay, 401 (k), and profit-sharing incentives
• Work-provided computer and an adjustable standup desk
• Generous paid time off
• Work from home program (4/1)

This is an in-office position in downtown Indianapolis four days/week, with work from home option Fridays.

We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family. 

We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes.

Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here!

In our stack, we use modern tools like React, Redux, Material UI, .NET Core, SQL Server and Azure and AWS. We have automated build deploy processes and value strong testing methodologies with automated tooling to help. While you may be skilled in these technologies, it’s more important to have leadership tendencies and a drive to complete items with your team. You are especially good at team-building and helping people develop their careers in Software Engineering as our company grows. You thrive in a player-coach environment where you’ll spend roughly 50% of your time in the code and 50% of your time leading your team and collaborating with other stakeholders. 

Responsibilities

The Tech Lead, Software Engineering, is an integral part of the Product and Software Engineering organization at Remodel Health! You will enjoy working at the intersection of technology, the healthcare industry, customer success (both internal and external), product management and software architecture. You will directly manage a team of 5-7 Software Engineers (Jr through to Sr) in the development of software projects towards company goals. You will help define systems architecture as well as help define product roadmap. Most importantly you will manage the team and define and execute processes to ensure successful team execution. 

Tactical Level Execution 

• Full participant in the Product / Engineering Agile development framework; playing the role of Scrum Master for the team 
• Collaborate with Leadership, Engagement, Care, Finance, Marketing, DevSecOps, Product, Software Architecture and even external customers as needed to define and prioritize work items 
• Participate in software development to achieve sprint goals
• Ensure the creation of quality code development towards company work items (epics, stories, bugs) with the team 
• Validate feature requests or bugs with product management 
• Work with Product to keep the product backlog clean and accurate and prioritized ● Guide employee onboarding for your team 
• Team development activities like coordinating trainings, ongoing 1/1s and annual employee reviews 

Strategic Level Items

• Build a high performing Software Engineering team; executing efficiently and effectively in the delivery of quality software 
• Build relationships with other team leaders in the company to ensure accurate prioritization of team’s work items 
• Work with Product Management to define and execute product vision 

Qualifications

• 3+ years technical experience, software engineering or comparable 
• Leadership skills reflective of an entrepreneurial mindset (get it done and iterate is better than perfection) 
• Strong knowledge of the U.S. Healthcare Systems preferred 
• Skilled in Agile software development processes 
• Communication and presentation skills 
• A strong collaborator with various types of stakeholders, both technical and business
• Experience developing web services using C# or Java
• Develop web applications using JavaScript frameworks such as React, Angular, or Vue

Benefits

• Health benefits like medical, dental, and vision 
• Competitive pay, 401(k), and profit-sharing incentives 
• Work-provided computer and an adjustable standup desk 
• Generous paid time off
• Hybrid work from home program (4/1) 

This is an in-office position in downtown Indianapolis four days/week, with work from home Fridays.