About The Position

Clinical Architecture is seeking a Software Test Lead to join our team in the Indianapolis, IN area. The Software Test Lead will have experience with healthcare messaging and will oversee quality assurance initiatives across our software products. The ideal candidate will bring expertise in validating complex healthcare systems, ensuring data integrity, and supporting interoperability workflows. This role requires strong analytical thinking, hands-on testing skills, and the ability to collaborate across Engineering, Product, and Automation teams to drive a culture of quality.

• This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate a healthy work-life balance. 
• Applicants must be authorized to work in the U.S. without sponsorship. 
• Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Responsibilities

Quality Assurance and Testing:

• Analyze software requirements to ensure clarity, completeness, and testability.
• Design, document, and maintain comprehensive test cases and support test artifacts.
• Execute tests to validate functionality, usability, and overall product quality.
• Perform exploratory, ad-hoc, regression, load, and system testing.
• Validate software performance across multiple environments.

Defect Management and Validation:

• Detect, report, and track defects throughout the development lifecycle.
• Re-test resolved defects to ensure proper fixes are implemented.
• Traverse and validate database entries using SQL queries.
• Research and replicate customer-reported issues to support effective troubleshooting.

Collaboration and Communication:

• Conduct peer reviews of test plans, requirements, and design documents.
• Participate in design reviews to ensure quality standards are embedded early.
• Communicate effectively with Engineering regarding system issues and defects.
• Partner with Product Management to clarify requirements and identify gaps.
• Review end-user documentation, providing guidance on content accuracy and usability.

Process Improvement and Leadership:

• Provide insights and recommendations to improve Product Quality processes and efficiency.
• Support the Automation team by supplying test scenarios, use cases, and test data.
• Develop deep understanding of Clinical Architecture’s products and workflows.
• Champion a culture of quality across the organization.

Qualifications

• Associate degree in Computer Science, Information Technology, or equivalent work experience.
• 5+ years of experience testing applications for usability, functionality, and performance.
• Hands-on experience validating software using SQL queries.
• CTFL or equivalent QA certification preferred.
• Experience with API testing, including test tools such as Postman, Swagger, or automation frameworks preferred.
• Coding or scripting experience preferred.
• Healthcare messaging experience (e.g., HL7, FHIR, CCD, X12) preferred.

Operations Engineer (Internal + SaaS)

Clinical Architecture is seeking an Operations Engineer (Internal + SaaS) to join our team in the Indianapolis, IN area. This role is responsible for the implementation, operation, and ongoing support of internally facing systems and Clinical Architecture’s SaaS environments, which support both internal teams and client-delivered solutions.

This position focuses on ensuring Clinical Architecture’s SaaS and internal environments are reliable, secure, scalable, and aligned with product and engineering needs. The Operations Engineer will work closely with Engineering, DevOps, Security, and Client Support teams to enable successful client deployments while not directly managing client-hosted environments.

• This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations.
• Applicants must be authorized to work in the U.S. without sponsorship.
• Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Responsibilities 

• Install, configure, maintain, and troubleshoot internally managed and SaaS-hosted Clinical Architecture environments.
• Support application deployments across on-premise, cloud, and hybrid infrastructure owned or managed by Clinical Architecture.
• Partner with Engineering and DevOps teams to support build, release, and deployment processes.
• Ensure internal and hosted environments meet availability, performance, and security requirements.
• Serve as a technical escalation point for internal teams related to environment or deployment issues.
• Maintain documentation for internal platforms, deployment patterns, and environment standards.
• Assist with environment readiness to support client implementations and upgrades.
• Participate in continuous improvement efforts related to automation, monitoring, and operational maturity.

Skills

• Strong analytical, troubleshooting, and problem-solving skills.
• Proficiency in relational databases; working knowledge of SQL required.
• Experience with Microsoft SQL Server preferred.
• Experience supporting web services and APIs.
• Basic programming experience in C#, Java, Python, or equivalent languages.
• Familiarity with Windows Server, IIS, and cloud infrastructure (AWS, Azure, or equivalent).
• Experience working with CI/CD pipelines, deployment automation, or environment provisioning preferred.
• Familiarity with healthcare interoperability standards (HL7, FHIR, CCDA) is a plus.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively across teams.
• Motivated to continuously learn and expand technical skill sets.

Qualifications

• High School diploma or GED required; College or University degree preferred.
• 5 years of experience in application implementation, internal platform support, SaaS operations, or equivalent technical roles.
• Experience supporting internally managed or hosted production environments required.
• Experience working with Engineering, DevOps, Infrastructure, or Product Support teams strongly preferred.

Implementation Engineer (Client Support)

Clinical Architecture is seeking an Implementation Engineer (Client Support) to join our team in the Indianapolis, IN area. This role will guide the technical implementation of our applications and software and provide service as a continual resource during the lifespan of the client relationship. This position will challenge the Implementation Engineer to learn our software and its capabilities and assist our clients with their technical initiatives. 

• This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations.
• Applicants must be authorized to work in the U.S. without sponsorship.
• Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Responsibilities 

• Install, update, and troubleshoot clients’ software deployment issues across various infrastructure environments.  
• Offer implementation guidance and technical support to clients using Clinical Architecture software and web services. 
• Ensure a positive client experience by delivering exceptional service and engage with clients throughout our business relationship. 
• Understand client requirements thoroughly and utilize available resources to propose solutions.  

Skills: 

• Strong analytical skills, problem-solving skills, and troubleshooting skills. 
• Proficiency in relational databases; some proficiency in SQL required. 
• Experience with Microsoft SQL Server preferred. 
• Experience troubleshooting web services.
• Basic programming experience required in C#, Java, Python, or equivalent languages.  
• Familiarity with Windows Server / IIS and cloud hosting / computing is preferred. 
• Familiarity with coding formats such as HL7, FHIR, CCDA is preferred.
• Effective verbal and written communication skills.  
• Ability to work independently as a self-starter and thrive in a team environment.  
• Motivated to acquire new skills and knowledge.

Qualifications and Experience 

• 5 years in technical implementation support experience or equivalent is required. 
• Client support experience is required.
• College or University degree preferred; High School diploma or GED required. 
• Experience working in Engineering, Implementation Architecture, or Product support a plus.  

About The Position

Clinical Architecture is seeking a Clinical Content Analyst to join our team in the Indianapolis, IN area. The Clinical Content Analyst will be responsible for developing standards-based structured content offerings that complement our premier software solutions.

• This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations.
• Applicants must be authorized to work in the U.S. without sponsorship.  
• Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Responsibilities 

Primary responsibilities involve usage of proprietary software to perform the following:

• Development and maintenance of value sets, rule-based logic, ontologies, term mappings, and other content assets.
• Management of periodic publication processes.
• Adhere to, improve upon, and/or define editorial policies and standard operating procedures.

Secondary responsibilities may include the following, depending on skillset:

• Assist clients with implementation and services delivery.
• Demonstrate subject matter expertise and thought leadership to the industry through marketing and consultative sales activities.
• Engage with clients and/or prospects (with occasional travel if desired and justified as a business need).

Qualifications

Required

• Graduate educational degree: RN, BSN, MSN, PharmD, or similar credentials.
• Proficiency in at least one standard healthcare terminology/coding system (e.g., RxNorm, LOINC, SNOMED CT, ICD-10-CM, CPT).
• Analytical mindset with strong logical reasoning skills.
• Meticulous attention to detail, including spelling, grammar, and punctuation.

Preferred

• Work experience in applied health IT.
• Certification or degree in health informatics related field.

About the Position
Clinical Architecture is seeking a Client Success Manager in the Indianapolis, IN area to create a positive experience for our clients as they integrate our software products. The primary objective of this role is to gain an in-depth understanding of our clients’ business needs and collaborate to ensure those needs are met through on-boarding, software implementation, and training. This position will challenge you to learn about our software and its capabilities and assist our clients with their initiatives. We strive to build long-term relationships with our clients, and we want to respond to their needs as our partnerships grow.

• This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations.
• Applicants must be authorized to work in the U.S. without sponsorship.  
• Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Responsibilities

• Provide a positive client experience by delivering great service and engaging with clients throughout our business relationship.
• Ability to understand clients’ needs and use all available resources to identify options and recommend alternatives.
• Collaborate closely with the Sales team to support renewals and identify expansion opportunities.
• Must maintain a working knowledge of assigned clients, our software, and be able to respond to inquiries efficiently and accurately.
• Effectively demo our software capabilities including addressing use-cases, implementing best practices, and identifying system integration opportunities.

Qualifications

• 4+ years of proven customer relationship management experience is required.
• Proven ability to translate between IT and Business stakeholders to ensure goals are achieved is required.
• 3+ years of experience in federal contracting and / or account management is preferred.
• 3+ years experience in healthcare technology and / or healthcare terminology (e.g., SNOMED, LOINC, CPT, ICD-10-CM) is preferred.
• Experience in related fields (e.g., Business, Informatics, Public Health, Healthcare Policy & Administration) is preferred.
• Proficiency with MS Word, MS Excel, MS PowerPoint, and familiarity with Hubspot is preferred.
• Previous project management, project coordination, or project administration experience is preferred.
• Good communication is essential, both verbally and via email.
• Highly motivated to learn new skills.
• Ability to multi-task, prioritize, and manage time effectively.

About The Position

Clinical Architecture is seeking a Vice President of Client Services to join our team in the Indianapolis, IN area. The Vice President, Client Services is a senior leader responsible for delivering exceptional client outcomes while building a high performing, engaged, and continuously developing team.

This role owns the full post-sale client experience and will lead the departments accountable for client implementations, operations, success (account management) and professional services. The Vice President, Client Services will maintain a scalable services organization, ensuring strong operational rigor, and partner cross-functionally to ensure products meet client expectations and are successfully adopted.

• This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate a healthy work-life balance.
• Applicants must be authorized to work in the U.S. without sponsorship.
• Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Responsibilities

Customer Outcomes at Scale

• Own end-to-end client outcomes across the post-sale life cycle, from implementation to expansion.
• Ensure clients achieve predictable time-to-value, strong adoption, platform stability, and long-term success.
• Serve as the executive escalation point for critical client issues and relationships.

Core Leadership + Team Development Requirements

• Lead, mentor, and scale our high-performing Client Services team composed of:
  • Client Operations
  • Client Success
  • Implementation Architecture
  • Professional Services
• Build a high-performing leadership bench and foster a culture of accountability, ownership, and continuous improvement.
• Design clear roles, career paths, and operating expectations as our organization scales.
• Promote a culture of continuous learning and knowledge sharing across the team.
• Ensure appropriate resource allocation and workload balancing to prevent burnout and maintain performance.

Cross-Functional Partnership

• Partner with Product Management, Product Engineering, and Product Quality to ensure product releases can be adopted seamlessly by clients.
• Establish feedback loops from clients and the field into product strategy and prioritization.

Operating Rigor + Scalability

• Define and own Client Services' KPIs and OKRs, ensuring progress is visible and measurable.
• Design scalable processes and tools that support growth without sacrificing quality.
• Balance standardization with flexibility across client segments and use cases.

What Success Looks Like

• Clients experience consistent, high-quality implementations, and ongoing support.
• Product releases are deployed on-time and with minimal disruptions.
• Client Services KPIs are clearly defined, tracked, and improving quarter over quarter.
• The services organization scales sustainably, without reliance on heroics.

Leadership and Mindset

• A systems thinker who enjoys building structures where it doesn’t yet exist.
• Comfortable holding leaders accountable while building trust and alignment.
• Energized by growth, ambiguity, and the challenge of scale.
• Strong executive presence with the ability to influence across functions.
• A value-driven leader who models ownership, transparency, and collaboration.

Qualifications

• Minimum of 10 years of experience leading client services, customer success, professional services, or similar teams.
• Minimum of 5 years managing Directors and/or large teams.
• Proven success scaling services in high-growth, enterprise SaaS or complex B2B environments.
• Experience partnering deeply with Product and Engineering teams.
• Experience supporting or scaling international customers and services operations is a strong plus.
• Healthcare or regulated industry experience is strongly preferred.

Application Database Administrator (SQL Server DBA)

Clinical Architecture is seeking an experienced Application Database Administrator (SQL Server DBA) to join our team in the Indianapolis, IN area. This role blends hands-on SQL development and developer support (approximately 80%) with core DBA responsibilities (approximately 20%). The DBA will play a critical role in delivering high-quality, reliable healthcare data solutions by partnering closely with Application Developers, Cloud Engineers, Implementation Architecture, and DevOps teams.

The ideal candidate is an experienced SQL Server professional who thrives in a collaborative development environment. This individual will write, review, and optimize SQL, assist with schema design, improve query performance, and promote best-practice coding standards across multiple systems. The role also includes DBA responsibilities such as managing on-premises SQL Server environments and cloud-based SQL platforms (including Amazon RDS, Azure Managed SQL Instances, and Google Cloud SQL), with a focus on availability, security, and overall platform reliability. Experience must be rooted in 3-tier application development with real-time, high-volume transactional (OLTP) workloads — not ETL pipelines or data warehouse environments.

• This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate a healthy work-life balance. 
• Applicants must be authorized to work in the U.S. without sponsorship. 
• Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Responsibilities 

Database Administration:

• Install, configure, and maintain on-prem SQL Server instances (SQL Server 2016 and newer).
• Administer Cloud Service Provider SQL Server instances, including monitoring, snapshots, and instance configuration.
• Manage SQL Server Agent jobs, linked servers, Database Mail, and other database platform components.
• Implement, monitor, and continuously improve backup and disaster recovery strategies.

Performance and Reliability:

• Troubleshoot performance issues using execution plans, Query Store, and dynamic management views (DMVs).
• Identify and resolve blocking, deadlocks, and query performance bottlenecks.
• Design and maintain effective indexing and statistics strategies.

SQL Development:

• Write, review, and optimize stored procedures, functions, views, and inline SQL used by application teams.
• Collaborate with developers to improve schema design, query patterns, and performance optimization.
• Promote and enforce SQL coding standards and best practices.

Security and Compliance:

• Apply least‑privilege security models and manage database access and permissions.
• Support compliance initiatives such as HIPAA, SOC 2, and HITRUST, as required.
• Ensure encryption, auditing, and secure connectivity are consistently implemented.

Monitoring and Automation:

• Configure monitoring and alerting for both on-prem SQL Server and Amazon RDS instances.
• Automate routine tasks using T‑SQL or PowerShell.
• Assist with capacity planning and system lifecycle management.

Qualifications and Experience 

• 5+ years of experience as a SQL Server DBA in a production environment.
• Strong experience with SQL Server installation, configuration, and ongoing maintenance.
• Hands‑on experience with Amazon RDS for SQL Server.
• Advanced T‑SQL skills, including writing and optimizing complex queries.
• In-depth knowledge of indexing strategies, execution plans, and performance tuning.
• Experience with database security, backup and restore processes, and high availability/disaster recovery (HA/DR) methodologies.
• Proven ability to collaborate across Engineering, IT, and Product teams.

About the Position 

Clinical Architecture is seeking a Client Service Analyst to join our team in the Indianapolis, IN area. The Client Service Analyst engages with clients to provide support and enhance the client experience. This role will challenge you to learn our software and its capabilities to assist our clients with their initiatives. We prioritize building long-term relationships with our clients, striving to exceed their expectations. 

• This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations.
• Applicants must be authorized to work in the U.S. without sponsorship.  
• Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Responsibilities 

• Collaborate with the Client Success Manager to ensure client satisfaction. 
• Become a product expert with the support of our internal teams. 
• Educate clients on product features and enhancements using virtual technology. 
• Analyze the current configuration of Clinical Architecture products as it relates to the ongoing business needs of clients and stakeholders. 
• Identify areas for improvement and propose solutions to optimize software performance and the client’s return on their software investment. 
• Proactively seek opportunities to broaden client knowledge of best practices and their application to customer implementations. 
• Document and share client utilization and product performance with internal team members to enhance overall product, services, and sales performance. 
• Translate client needs into actionable items. 
• Efficiently and accurately respond to inquiries, both written and verbal. 
• Collaborate with internal teams to troubleshoot issues and test software enhancements. 

Qualifications 

• Bachelor’s Degree preferred, High school diploma or equivalent required. 
• Minimum 4+ years experience in SaaS, software support, or client success required. 
• Previous software, data analysis, analytics, and / or informatics experience is required.
• Healthcare / Healthcare Terminology knowledge or experience is advantageous.  
• Strong communication skills, both written and verbal. 
• Commitment to continuous learning.

About The Position 

Clinical Architecture is seeking a Website Administrator and SEO Specialist to join our Marketing department in the Indianapolis, IN area. This role is responsible for the development and optimization of Clinical Architecture’s brand website and a custom client-facing website.  

The successful candidate will collaborate with the Marketing department and other departments to ensure both websites remain current, accurate, and effective. This role combines technical website management with hands-on SEO execution to improve site performance, increase organic traffic, and support marketing efforts.  

• This role will report to our VP, Marketing.
• This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate a healthy work-life balance. 
• Applicants must be authorized to work in the U.S. without sponsorship. 
• Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability. 

Responsibilities 

• Maintain, update, and build new pages to ensure performance, usability, and content accuracy.
• Troubleshoot and resolve site issues across WordPress and connected tools.
• Execute SEO strategies including keyword research, on-page optimization, internal linking, and backlink building.  
• Implement technical SEO best practices including metadata, site structure, and schema markup.  
• Monitor site performance using tools like Google Analytics and Search Console and identify improvement opportunities.
• Collaborate across the marketing team to optimize content, landing pages, and campaigns for search visibility.
• Create and support digital assets including blog graphics, social media images, basic page layouts, and other marketing visuals to enhance content engagement. 

Qualifications 

• Bachelor’s degree in Marketing, Business, Computer Science, or a related field.
• 3 to 5 years of experience in website management, SEO, or digital marketing.
• Working knowledge of HTML and CSS. Basic familiarity with PHP is a plus. Comfortable navigating WordPress.
• Experience with GA4, Search Console, SEMrush (or similar SEO tools), and HubSpot.
• Understanding of on-page and technical SEO fundamentals, including metadata, schema markup, and backlink strategies.  
• Familiarity with basic design tools (e.g., Canva, Adobe Creative Suite, or similar) and an eye for clean, user-friendly layouts.  
• Strong problem-solving skills and ability to manage multiple priorities. 

About The Position

Clinical Architecture is seeking a Clinical Terminology Specialist (Data Entry) to join our team in the Indianapolis, IN area. Clinical Architecture delivers standard medical terminologies to our Symedical clients through a subscription portal. The Clinical Terminology Specialist will be responsible for assisting with the build, update, and delivery of these terminologies. Key duties include updates, quality assurance, copyright, and licensing research.

This is not an engineering, software development, or data analytics position. The role focuses on data entry, review, and terminology updates rather than application development.

• This role is required to be on site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate a healthy work-life balance. 
• Applicants must be authorized to work in the U.S. without sponsorship. 
• Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Responsibilities

• Assist in content updates using Clinical Architecture’s proprietary software tools.
• Review terminology content for errors and discrepancies.
• Perform quality assurance checks to ensure accuracy and completeness of content builds.
• Research and document content copyright and licensing information related to terminology content.
• Work with internal teams to support data integrity and ensure content is prepared for delivery to clients.

Skills

• Familiarity with basic medical terminologies is required.
• Experience with Microsoft Sequel Server Management Studio (SSMS) and Microsoft SQL preferred.
• Strong organizational and documentation skills.
• Ability to work independently while also collaborating effectively with team members.
• Highly motivated with a willingness to learn new systems and processes.

Qualifications

• High School Diploma or GED required.
• Candidates must be able to work on-site in Carmel, Indiana Headquarters.
• Prior experience working with structured data, content management, or healthcare terminology is a plus.