The Work

Ripple Treasury is a high-growth, $100M ARR SaaS business delivering mission-critical solutions for the Office of the CFO. Our adaptable, native digital platform serves the world’s most demanding finance organisations — enabling CFOs, Controllers, and Treasury teams to operate with greater speed, accuracy, and confidence; the “Clarity to Act”.

Our customers are large and enterprise-scale organisations, and we serve them through a fundamentally high-touch, relationship-driven model. We operate globally with significant presence across North America (US & Canada), Europe (London, Dublin, and Geneva), and Asia-Pacific (Singapore and Sydney). We are on a clear trajectory toward category leadership and are investing decisively in our customer experience and go-to-market capabilities to get there.

As Head of Customer Success, you will own the full post-implementation customer experience — from go live through to deep adoption and long-term advocacy — for a global, enterprise customer base where relationships are complex, stakes are high, and expectations are demanding. This is a seat on the Leadership Team and a pivotal role in driving how we retain, grow, and scale with our customers.

Your primary commercial mandate is the protection and growth of recurring revenue through disciplined retention management, pricing stewardship, and a deep commitment to driving product adoption. Where customers are getting maximum value from the platform, expansion naturally follows — and you will build the adoption engine that makes this a repeatable, measurable reality.

You will lead Customer Success, Support, and Customer Education, building the systems, talent, and AI-powered tooling required to deliver measurable, repeatable value at scale. You will be the voice of the customer in the leadership team, a trusted commercial partner to Sales, and the leader who sets the standard for what great customer experience looks like in enterprise FinTech.

Central to this role is the ownership of Ripple Treasury’s Customer Reference Programme. In enterprise software sales, references are not a courtesy — they are a commercial weapon. A well-prepared, enthusiastic reference from a peer CFO can accelerate a deal and eliminate competitive risk; a poor or unprepared one can destroy months of sales effort. Building a deep, diverse, and actively managed panel of reference customers is therefore a strategic priority for the business, and this role owns it end to end. The programme begins at implementation — identifying and nurturing potential advocates from the moment a customer goes live — and evolves throughout the customer lifetime into formal references, case studies, executive peer relationships, and public advocacy. Done well, the reference programme becomes one of Ripple Treasury’s most powerful go-to-market assets.

What you’ll do

Revenue Retention & Pricing Stewardship

• Own gross revenue retention (GRR) as the primary commercial accountability of the role — building the operational rigour, early-warning systems, and executive relationship depth to protect and grow the recurring revenue base.
• Lead the annual and in-cycle renewal process for enterprise accounts, ensuring renewals are managed proactively, professionally, and with a clear commercial strategy that reflects the value delivered.
• Act as a key voice in pricing decisions — partnering with Finance, Product, and Sales leadership to ensure price positioning is grounded in demonstrated customer value, market context, and long-term retention dynamics.
• Develop and manage a tiered account coverage model that matches resource intensity to account risk, strategic importance, and growth potential across the global portfolio.
• Maintain a real-time view of customer health, renewal risk, and commercial exposure across all regions, and report this clearly and confidently to the leadership.

Product Adoption & Customer Value Realisation

• Define and own the adoption framework for the business — including feature activation milestones, user engagement benchmarks, and outcome-based success metrics aligned to CFO priorities.
• Build structured Customer Success programmes — health check cadences, QBRs, and executive business reviews — that create a continuous conversation around value delivery and adoption progress.
• Partner with Product to ensure the platform is intuitive, well-documented, and supported by in-app guidance, self-serve resources, and AI-assisted help that reduces friction and accelerates time-to-value.
• Develop a Customer Education capability — including digital learning pathways, and power-user programmes — that embeds deep product knowledge within customer organisations.
• Use adoption data to generate account-level intelligence that Sales can act on: identifying expansion-ready customers, surfacing whitespace opportunities, and flagging where new use cases are gaining traction.
• Work closely with Sales and Marketing on the customer-led growth motion — ensuring CS insight feeds pipeline generation, case studies, and customer referral programmes.

Customer Support & Service Excellence

• Oversee the global Customer Support organisation, ensuring consistent, high-quality service delivery across all geographies and time zones (US, Canada, UK, Ireland, Switzerland, Singapore, and Australia).
• Set and hold the team accountable to SLA commitments and customer satisfaction benchmarks — including CSAT, NPS, and time-to-resolution — that reflect the high standards our enterprise customers expect.
• Drive a shift toward intelligent, AI-augmented support — deploying deflection tools, predictive issue detection, and AI-assisted case resolution that reduce effort for customers and free the team to focus on complex, high-value interactions.
• Ensure Support is positioned as a proactive function, not just a reactive one — flagging adoption gaps, product friction, and at-risk signals to CS and Product in real time.

AI-Powered Tooling & Operating Model

• Define and own the AI and technology roadmap for the Customer organisation — selecting, deploying, and continuously improving the tools that underpin CS, Support, and Education workflows.
• Champion the use of AI-driven customer health scoring that synthesises product usage data, support ticket patterns, engagement signals, and sentiment to provide a predictive, real-time view of each account.
• Deploy AI-assisted tooling for CSMs and Support teams — including intelligent playbook recommendations, automated at-risk alerts, AI-drafted customer communications, and summarisation of account history — to increase capacity and consistency.
• Use AI to scale the Quality Business Review process: automating data preparation, surfacing the most relevant insights per account, and enabling CSMs to spend more time on strategic conversation and less on slide preparation.
• Leverage AI-powered self-serve and in-product guidance to accelerate adoption journeys — reducing dependency on human-led intervention for common tasks and feature discovery.
• Build a culture of experimentation within the team — regularly testing new AI tools, measuring their impact on key metrics, and scaling what works across the global CS organisation.
• Partner with the Chief Technology Officer and Chief Product Officer to ensure the AI tooling strategy for the Customer team is aligned with the broader platform and data architecture.

Customer References & Advocacy

• Build and own a structured Customer Reference Programme that begins at implementation — identifying and nurturing potential reference customers from go-live, before they are ever needed by Sales, so that relationships are warm, stories are authentic, and references are given willingly rather than reluctantly.
• Partner with the implementation and onboarding teams to embed reference-readiness into the customer journey from day one — setting expectations with new customers early, capturing initial success stories at go-live, and progressively building the relationship depth required for credible, high-quality references as the account matures.
• Maintain a live, actively managed reference panel — segmented by industry, geography, use case, and customer size — that gives Sales the right reference for the right prospect at the right moment in every deal cycle. A generic reference is rarely as powerful as a matched one.
• Protect reference customers with the same rigour as pipeline — monitoring their health, acting quickly when sentiment shifts, managing reference fatigue by rotating requests thoughtfully, and ensuring that every reference commitment is properly briefed, prepared, and followed up with appropriate recognition.
• Work closely with Sales leadership to understand the deals where references are material to close — and escalate rapidly when a reference risk is identified. A single poor or unprepared reference in a competitive enterprise deal can be decisive; this function must be treated as a commercial priority, not an administrative one.
• Expand advocacy beyond individual reference calls — building a programme that includes executive peer networks, customer advisory boards, co-authored thought leadership, conference speaking opportunities, and case studies that give willing customers meaningful ways to advocate publicly for Ripple Treasury in the CFO community.
• Track reference programme health as a formal metric — including the size and quality of the active reference panel, reference request fulfilment rates, and the contribution of references and advocacy to Sales win rates — and report this to leadership alongside the core retention and adoption scorecard.

Voice of Customer & Cross-Functional Partnership

• Serve as the definitive internal champion for the customer, synthesising feedback, usage trends, and renewal signals into actionable insight for Product, Engineering, Marketing, and leadership.
• Establish robust VoC programmes — including NPS, QBRs, advisory councils, and win/loss analysis — that create a closed feedback loop from the frontline to the product roadmap and commercial strategy.
• Partner closely with the Head of Sales to align on the commercial handoff from post-sale to Sales, ensuring expansion opportunities identified through adoption data are translated into qualified pipeline.
• Represent the customer perspective in all leadership discussions.

Team Leadership & Organisational Development

• Build, lead, and inspire a globally distributed customer-facing organisation across Customer Success and Support, with a culture that is accountable, data-driven, and genuinely customer-obsessed.
• Develop a high-performance environment with clear career paths, coaching frameworks, and recognition programmes that attract and retain top talent across the US, Canada, UK, Ireland, Switzerland, Singapore, and Australia.
• Drive AI literacy and adoption within the team — ensuring every CSM and Support professional is equipped and expected to use AI tools as a core part of their daily workflow, not an optional add-on.
• Build the operational infrastructure — playbooks, KPI frameworks, health scoring, CS platforms, and reporting cadences — that makes the team scalable without losing the quality and personalisation that enterprise customers expect.

What you’ll bring

Essential Experience

• 10+ years of progressive experience in customer-facing leadership roles within B2B enterprise SaaS, with at least 3–5 years at the top table with clear ownership of post-sale revenue and retention.
• Demonstrated track record of achieving and defending strong GRR metrics at scale — ideally in a $50M–$200M ARR SaaS business — with experience navigating complex enterprise renewal negotiations.
• Proven experience building and scaling product adoption programmes that create a measurable link between feature engagement and commercial outcomes.
• Deep experience partnering with Sales on customer-led growth motions — turning CS insight into pipeline and customer advocacy into revenue.
• Hands-on experience deploying AI and automation tools within a CS or Support organisation — including customer health platforms, AI-assisted workflows, and self-serve/deflection tools.
• Experience serving customers in the Office of the CFO, financial technology, ERP, FP&A, treasury, or GRC verticals is highly desirable — the ability to converse credibly with CFOs and finance leaders is essential.
• Proven ability to manage high-touch relationships with enterprise or Fortune 500 customers, including executive sponsorship at C-Suite level across multiple geographies.
• Track record of building globally distributed teams that operate cohesively across time zones, cultures, and regulatory environments.

Leadership Attributes

• Customer obsessed — you hold a deeply held belief that customer outcomes and business outcomes are inseparable, and you bring this perspective to every internal decision.
• Commercially grounded — you understand that retention, pricing, and adoption are interconnected levers, and you manage them with precision and strategic intent.
• AI-forward — you are genuinely enthusiastic about the potential of AI to change how customer organisations operate, and you have the credibility and hands-on experience to lead this transformation.
• Data-driven — you operate from insight, not instinct alone; you are comfortable with health scoring models, cohort analysis, adoption funnels, and leading vs lagging indicators.
• Executive presence — you are credible, compelling, and confident in front of enterprise customer executives.
• Builder’s mindset — you are energised by the opportunity to create structure, process, and capability in a business that is still scaling, and you know the difference between building for now and building for scale.
• Collaborative and Sales-aligned — you see CS and Sales as one commercial team with different roles, and you invest in making the partnership between them a genuine competitive advantage.

Preferred Background

• Experience in financial technology, ERP, FP&A, treasury, or GRC SaaS solutions.
• Previous exposure to private equity or venture-backed high-growth environments.
• Familiarity with market leading CS and CRM platforms.
• Working knowledge of AI tools relevant to CS operations: LLM-based summarisation, predictive health scoring, AI-assisted communication, and in-product guidance platforms.
• Multilingual capability or deep experience leading teams across English, Spanish, French, and German-speaking markets.

The Opportunity

As a Security Sales Specialist, you'll partner with Enterprise Account Executives to drive adoption of Datadog’s Security platform across key accounts. This is a high-impact role focused on positioning our Security solutions (Cloud SIEM, Cloud Workload Security, CSPM, and more) into new and existing customers—expanding our footprint and helping customers modernize their security stack in the cloud.

What You'll Do

• Act as the subject matter expert (SME) for Datadog Security products across a targeted account patch

• Collaborate closely with Enterprise AEs to support net new logo acquisition and expansion in strategic accounts

• Own and drive the security sales cycle from discovery to technical close, working closely with Sales Engineers

• Evangelize Datadog’s security story to security leaders (CISO, Security Architects, SecOps)

• Work cross-functionally with Datadog's partner, channel, and alliance teams to drive joint go-to-market motions

• Co-sell effectively with AEs and partners, contributing to deal strategy, solution alignment, and stakeholder engagement

• Stay informed on security trends and competitive offerings to differentiate Datadog
   

Requirements

• Proven success selling into security buyers (CISO, SecOps, GRC, etc.)

• Experience co-selling in a matrixed environment, supporting or partnering with AEs and cross-functional teams

• Strong understanding of the partner/channel sales model, including how to navigate and influence joint selling motions

• Familiarity with modern security solutions such as SIEM, CSPM, CWPP, container/Kubernetes security

• Ability to build strong relationships with internal stakeholders, partners, and customer technical teams

Strength in Trust

Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to compliance, privacy, security, ethics, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust.

The Challenge

Your Mission

• Establish Trusted Advisor status with senior business and technology leaders.
• Develop and present strategic application and architectural design documents leveraging OneTrust best practices.
• Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs.
• Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures.
• Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance.
• Collaborate with external teams to align roadmaps and technical architectures with strategic business goals.
• Translate and implement strategic needs into functional OneTrust technology-driven solutions.
• Proactively identify and analyze strategic issues/obstacles and recommend appropriate courses of action.
• Successfully present to both implementation teams and C-level executives, earning their trust.
• Advocate for customers by providing strategic insights to the Product organization on future release needs and challenges.
• Refine and improve internal processes and methodologies based on strategic customer feedback and evolving industry standards.
• Manage multiple strategic engagements simultaneously, ensuring timely and successful delivery.
• Engage with customers to build long-term strategic relationships and ensure ongoing success.
• Mentor junior team members to enhance their strategic skills and knowledge.
• Establish structured feedback loops with customers to continuously improve OneTrust products and services.

You Are/Have

• Demonstrated ability in management, mentorship, and organizational behavior.
• Strategic thinker with the ability to quickly learn and apply new concepts, business models, regulations, and technologies.
• Deep aptitude for communicating complex business and technical concepts using visualization and modeling aids.
• Proven record of accomplishment of establishing trusted advisor relationships with senior stakeholders.
• Demonstrated expertise in customer-facing privacy and security consulting, implementation, and advisory roles.
• Impressive written and verbal communication skills, including proficient presentation abilities.
• Ability to work autonomously, prioritize, multitask, and perform appropriately under deadlines.

Your Experience Includes 

• BA/BS in a related subject is required
• 3-5 years of experience in a Privacy role
• Demonstrated success working with enterprise customers on technical products
• Proven ability to engage across corporate functions (Professional Services, Engineering, Sales and Product Management)
• Functional experience in troubleshooting software and web services
• Experience in using software for reporting and task management such as Salesforce preferred

Extra Awesome 

• Relevant certifications (CIPP/E, CIPP/US, CIPM, CIPT, FIP, GRCP, GRCA, AIGP, LPEC, etc.)
• Knowledge of privacy, ethics, security, data governance, risk management, compliance, or sustainability concepts or industry trends
• Intermediate/ Expert working knowledge of the following:
  • APIs (REST and SOAP)
  • File access, sharing, and/or management workflows (S3 and SFTP)
  • Various web application authorization types (Basic, Bearer, OAuth 2, API Key, Custom, Open ID Connect, etc.)
  • Related programming/scripting languages and libraries (JavaScript, Python, PowerShell, SQL, C#, Ruby, PHP, FreeMarker, etc.)
• Extensive experience implementing and troubleshooting integrations
• Excel at learning emerging technologies and creating technical solutions

WHAT WE DO

Our Security, Risk and Compliance consultants work with clients at all levels of the organization, from the C-suite to the shop floor, helping them to deliver on their most strategic initiatives. We’re known for making realistic, data-driven decisions that deliver value in tangible ways to our clients. Our clients ask for us on projects that require a superior combination of technical and business capabilities, people and management skills, and a collaborative mindset. We excel in understanding complex programs and strategic initiatives and breaking them into actionable pieces.

We are actively looking for professionals in the following areas:

• Compliance
• Information Security
• Risk Management
• Data Privacy

The ideal candidate’s experience may include but is not limited to the following:

• Management or participation in Cybersecurity, Information Security, Risk, Compliance and/or Data Privacy Programs or Projects
  • Sample projects/programs could include but are not limited to:
    • Compliance framework mapping and implementation,
    • Regulatory mapping and implementation
    • Audit, risk or regulatory remediation management,
    • Readiness for new laws and regulations,
    • Risk, Compliance or Information Security risk reporting and monitoring
    • Creation of roadmaps to mature or advance Risk, Compliance or Information Security Strategies/Programs/Controls
    • Design and enablement of cyber controls functions and processes
    • Change management related to regulatory adoption or compliance changes
    • Audit or certification readiness
  • Familiarity or direct experience with GRC/Cybersecurity solutions, tools and technologies
  • Control design or maturation for high-demand technical areas such as ERP, Identity and Access Management, Business Continuity and Resiliency, Cloud
  • Knowledge of and/or application of industry specific regulations, laws, and standards such as the EU-GDPR, CCPA/CPRA, HIPAA, PCI
  • Knowledge of and/or application of compliance and security frameworks and standards such as COSO, NIST, ISO
  • Management of regulatory, internal or external audits, or experience as an auditor
  • Projects or roles requiring coordination across lines of defense working with technical, business, compliance, risk and audit teams to deliver solutions
  • Work or projects with military or federal government agencies in Risk, Compliance or Information Security/Cyber Security sectors
  • Certifications: CIPP, CRCM, CRM, ARM, CISSP, CISM

QUALIFICATIONS

Required-

• Alignment to our core values: Excellence, Participation, Integrity, and Collaboration
• Hungry, Humble, Smart
• Demonstrated business and technology acumen
• Strong written and verbal communication skills
• Understanding and experience solving real business problems
• Proven track record of delivering results
• Experience working with and/or leading a team
• Ability to work across industries, roles, functions & technologies
• Authorization for permanent employment in the United States (this position is not eligible for immigration sponsorship)

Preferred-

• Bachelor’s degree
• 8+ years professional experience
• Experience across our service offerings

• Recruit and onboard strategic Resellers, Distributors, and MSPs in the Chicago/North Central region to meet specific regional coverage and revenue targets.
• Execute joint business plans with partners including defined technical enablement paths, localized marketing initiatives, and mutual revenue goals.
• Align North Central channel partners with Axonius Sales, Solution Architects, and Customer Success teams to manage account mapping and opportunity execution.
• Manage regional partner operations, including the negotiation of partnership agreements, commercial models, and the delivery of sales and technical certifications.

• 7+ years of experience in Channel Partnerships, Business Development, or Alliance Management within the B2B enterprise software sector.
• 3+ years of direct experience building and scaling partner programs with Resellers, Distributors, or MSPs specifically within the North Central region.
• Proven track record of exceeding partner-driven revenue targets and managing lead generation through distributors.
• Ability to travel up to 40% within the region for partner meetings, on-site enablement, and events.

• Prior experience managing channel strategies and business models for enterprise SaaS or Cybersecurity vendors.
• Demonstrated experience driving initiatives and alignment within highly matrixed or cross-functional corporate environments.
• Proficiency in developing and documenting regional partnership visions, strategies, and tactical execution plans.
• Experience evangelizing technical narratives at external partner events and industry conferences to build regional mindshare.
• Established domain expertise and professional network within the Chicago/North Central market landscape.
• Experience managing multiple concurrent projects and partnership priorities in a fast-paced software environment.
  
  

#LI-SK1 #LI-REMOTE

Enterprise Account Executive: Chicago 

We are seeking a high-performing Enterprise Account Executive to lead enterprise sales efforts within the Chicago/North Central US region, targeting large enterprise organizations above 2,000 employees. This is a pivotal role requiring a strong work ethic, relentless drive, and purposeful daily activity to build and maintain a robust pipeline and exceed revenue targets.

The ideal candidate thrives in a fast-paced, high-output environment, demonstrates ownership of their territory, and executes with precision and urgency. This individual will collaborate closely with senior sales leadership, channel partners, and cross-functional teams to drive value-based sales engagements that solve complex IT and security challenges for major customers.

Key Responsibilities

• Develop and execute a comprehensive regional strategy designed to deliver a 4x pipeline relative to quota.
• Operate with a bias for action and a focus on measurable outcomes, holding yourself accountable to activity goals and performance benchmarks.
• Build and nurture strong channel and security/IT vendor partnerships, leveraging their reach and influence to accelerate growth.
• Qualify and advance opportunities using value-based selling methodologies and frameworks such as MEDDPIC, ensuring clear business value alignment with customer needs.
• Maintain high-quality hygiene in Salesforce and Clari, including:
• Consistent and insightful Chatter posts
• Clear, strategic next steps for all active opportunities
• Up-to-date MEDDPIC criteria
• Accurate and timely forecasting with realistic close dates

Minimum Qualifications

• 7+ years of success in a closing role selling to Enterprise accounts, with a proven hunter mentality and consistent quota attainment.
• Experience managing and closing complex, multi-stakeholder sales cycles within large organizations.
• Demonstrated ability to build and execute a regional go-to-market strategy, coordinating effectively with channel partners, tech alliances, BDRs, SEs, Marketing, and Product.
• Strong working knowledge of enterprise IT and security environments, including solutions like endpoint protection, vulnerability management, SIEM, CMDB, Active Directory, firewalls, cloud platforms, and SaaS offerings.

Preferred Qualifications

• Strong negotiation skills with a history of driving value-based deals and minimizing discounting.
• Highly self-motivated and proactive, with the ability to work independently and efficiently in a remote, field-based environment.
• A disciplined operator who understands the importance of CRM hygiene, structured deal execution, and precision in forecasting.
• Demonstrates a strong work ethic, integrity, and a commitment to excellence in every customer interaction.
• Competitive spirit and a deep drive to win, not just against quota, but in delivering transformational outcomes for customers.
• Strategic thinker with resourcefulness and the ability to adapt and thrive in dynamic, fast-evolving conditions.

This is more than a sales job, this is a high-impact role for someone ready to own their business, execute at a high level, and be a key contributor to the company’s growth in a top-tier market.

#LI-SK1 #LI-REMOTE

About Gotion 

Gotion, Inc. is a leading manufacturer of advanced battery technologies, committed to driving the clean energy transition. As we scale operations in Illinois, we seek talented individuals to join our dynamic and innovative team. 

Position Overview 

We are seeking an experienced and bilingual IT Manager to lead our IT network infrastructure initiatives in Manteno, IL. This individual will play a critical role in designing, implementing, and maintaining a secure and efficient IT network, ensuring seamless operations across our facilities. Fluency in both English and at least business level Chinese is required to support communication with global teams and vendors. 

Key Responsibilities 

• Network Infrastructure Management: Design, deploy, and manage (Cisco)LAN/WAN, Wi-Fi, and VPN infrastructure, ensuring network performance and security. 

• Team Leadership: Lead a team of IT professionals, providing guidance and ensuring alignment with organizational goals for Helpdesk, MES and Infrastructure. 

• Cybersecurity: Implement and monitor security protocols to protect sensitive data and prevent breaches following group standards and provide feedback to HQ on issues.  

• Global Collaboration: Serve as a liaison between the U.S. and Chinese IT teams to ensure alignment on global IT strategies and standards and reviewing with leadership before implementing. 

• System Upgrades: Oversee upgrades to hardware, software, and networking equipment in alignment with business needs and to learn and support all company-specific software solutions including but not limited to researching, procuring, implementing, and maintaining all companywide software. 

• Vendor Management: Manage relationships with IT vendors, ensuring optimal service levels and cost efficiency. 

• Compliance: Ensure compliance (ISO27001,TISAX)with local and international regulations, including data protection and privacy laws (GRC) 
• Helpdesk Support: Provide escalation support for complex IT issues and ensure timely resolution. 

Qualifications 

• Bachelor’s degree in Information Technology, Computer Science, or a related field; a Master’s degree is a plus. 
• 7+ years of IT experience, with a focus on network management. 

• 3+ years in a leadership or managerial role. 

Technical Expertise: 

• Proficiency in managing Cisco, Juniper, or similar networking hardware. 

• knowledge Linux/Windows server and VMware 

• Strong knowledge of network security protocols, firewalls, and intrusion detection systems. 

• Familiarity with cloud-based solutions and hybrid IT environments. 

• Languages: Fluency in Chinese (Mandarin) and English (written and spoken) is mandatory for the international corporation

Soft Skills: 

• Strong leadership and project management skills. 

• Working closely with other department Managers to assess the growth needs and maintenance of the company’s network 

• Excellent communication and interpersonal abilities. 

• Problem-solving and analytical thinking.