Procurement Jobs in Hyderabad.
All active Procurement roles based in Hyderabad.
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Project Manager, Technology Operations
Job Summary: We are seeking a proactive and experienced operations project manager to drive operational excellence and support growth initiatives within our Technology organization. Reporting to senior management, this role will be pivotal in collaborating with cross-functional teams, streamlining processes, and ensuring successful project delivery.
Key Responsibilities:
- Collaborate with the Sr Mgr, Tech Ops and the CTO to continuously improve the operating model for the Technology organization.
- Develop and own detailed project plans, including milestones, timelines, and resource allocation.
- Build and manage performance dashboards to track project metrics and KPIs.
- Partner with the Sr Mgr, Tech Ops and business leaders on Technology’s Annual Planning.
- Manage a calendar of key activities throughout the year and assist administrative staff with event planning.
- Identify areas for process improvement and design and implement solutions.
- Ensure key meetings are well-managed and successful, e.g., quarterly business reviews, all-hands meetings, board meetings
- Coordinate with global teams, adapting to different time zones as necessary.
- Project Leadership for a few key programs that are impactful across the technology organization. Providing thought leadership on such programs and owning the end-to-end execution.
- Act as a primary point-of-contact for project stakeholders.
- Work with Technology managers and the Procurement team to enter and manage purchase requisitions
Qualifications:
- Able to work in the Hyderabad office 3 days a week.
- Bachelor's degree in business management, engineering, or related field.
- Minimum of 7 years of project management experience, preferably in technology or healthcare supply chain.
- Strong proficiency in Microsoft Excel and PowerPoint.
- Excellent communication skills, both verbal and written.
- Experience with Claude Code is a plus.
- Experience in global capability centers is advantageous.
- Certification in project management methodologies is a plus.
Skills and Abilities:
- Proficient with AI or possesses a hunger to become proficient.
- Can assist the Sr Mgr, Tech Ops with thought leadership and strategic project management.
- Excellent at prioritizing competing priorities and aligning with project stakeholders on deliverables.
- Ability to work cross-functionally and influence outcomes.
- Self-driven with strategic thinking and attention to detail.
- Understanding of business process environments and performance enhancement.
- Experience with reporting and dashboard tools such as Jira, Aha!, and Tableau is a plus.
Additional Information: This role offers the opportunity to contribute to the success of key initiatives and drive operational efficiency within a dynamic global organization. The ideal candidate will possess a proactive mindset, strong leadership skills, and a passion for continuous improvement.
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Read our GHX Privacy Policy
Ready to apply?
Apply to GHX
Role: Sr, Software Engineer
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Manager, Software Engineering
About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.
Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/
About the Role
GHX is seeking a Sr Software Engineer with deep technical expertise and a proven track record in designing, developing, and delivering high-quality, scalable software solutions. The Senior Software Engineer will play a pivotal role in the development of technological solutions, contributing to both existing and next-generation applications. The ideal candidate will be proficient in Java and Spring framework, skilled in software design patterns, experienced with AWS cloud services, and adept in CI/CD pipelines, with a passion for leading innovative projects in a collaborative environment.
Duties and Responsibilities
- Develop scalable, secure, and maintainable software systems that align with business needs, creating flexible, reusable, and efficient solutions.
- Maintain a deep understanding of software subsystems, their components, interfaces, and data integrations to ensure seamless functionality and scalability.
- Perform branching updates on the Git repository along with CI/CD responsibilities.
- Collaborate proactively with cross-functional teams to address technical dependencies, review ideas and concerns, and deliver high-quality products.
- Identify root causes of challenges, analyze upstream and downstream impacts, and recommend impactful, broad-reaching solutions while considering corporate strategy and trade-offs.
- Establish and guide best practices for design, development, testing, and Agile workflows, mentoring team members and fostering a collaborative environment.
- Build and maintain strong business relationships to influence decision-making and drive innovative solutions across teams.
Qualifications
- 5+ years of experience in software development.
- BS degree in Computer Science.
- Experience designing and implementing technological solutions using Java and its frameworks (e.g., Spring, Hibernate).
- Proficiency in AWS technologies including EC2, SNS, SQS, S3, SES, Elasticsearch Service, Lambda, etc.
- Expertise in databases such as MongoDB, Elasticsearch, and MySQL.
- Familiarity with front-end technologies such as HTML, CSS, JavaScript, Angular, and TypeScript.
- In-depth knowledge and experience implementing RESTful APIs and web services.
- Experience with Rules Engine and/or event-driven architecture.
- Exposure to design best practices including performance, scalability, robustness, and resiliency.
- Prior experience working in Agile/Scrum environments.
- Ability to work independently and as part of a team on multiple overlapping projects.
- Proven track record of successfully delivering large, complex, cross-functional projects.
- Strong problem-solving, analytical, and communication skills.
Knowledge, Skills, and Abilities
- Develops and implements innovative solutions that challenge the status quo and drive process improvement.
- Communicates complex technical concepts effectively to diverse audiences, including technical and non-technical teams.
- Demonstrates a strong understanding of system-wide impacts and interdependencies across products, teams, and the organization.
- Addresses internal and external customer needs effectively, with the ability to interact directly with customers.
- Ability to work collaboratively in a global team environment.
- Adapts to changing conditions with flexibility and leads others through transitions with clarity and confidence.
- Leads by example, fostering teamwork, trust, and a shared purpose while promoting success and strategic thinking.
- Experience in healthcare or invoicing domains is an added advantage.
- Experience using AI coding tools and AI agents is an advantage, including Python and machine learning experience.
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Read our GHX Privacy Policy
Ready to apply?
Apply to GHX
Role: Manager, Software Engineering
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Director of Engineering
About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.
Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/
About the Role
We're seeking a hands-on Software Engineering Manager to lead a Software Development team with day-to-day technical leadership responsibilities. Working closely with other Development teams, this role executes the company's technical, architectural, and commercial product initiatives by taking an active role with the team. The Manager will be responsible for both technical roadmap/design and people management.
A successful candidate in this role would assume leadership in delivering customer outcomes with a focus on building modern delivery pipelines in a high-availability platform. This role will lead a high-impact team through the product development lifecycle by being an active contributor of production-quality code, with up to 70% of their time focused on research, development, system designs, and architectural reviews. This role works in an Agile environment, collaborating with the team to lead continuous improvement using data-driven decisions through iterative development.
Responsibilities
- Lead by example: Hands-on in design, coding, and shipping high-quality software using Angular, Node.js, JavaScript, and Java (back end) on AWS services like Lambda, EC2, S3, and SQS.
- Strong foundation in Spring frameworks and data layers like MongoDB, PostgreSQL, Elasticsearch, etc.
- Champion and educate the organization on Agile best practices, new frameworks, processes, architectural standards, design patterns, and solutions.
- Ensure engineering excellence by having sound knowledge of Microservices, security, and containerization.
- Collaborate with Development, Product, and Architecture teams to drive the software development lifecycle, iterating quickly to deliver high-impact solutions to Production with high quality.
- Ensure engineering excellence by adherence to standards around robustness, resiliency, high availability, scaling, and utilization of modern delivery pipelines.
- Plan and execute a timely release process with all stakeholders, including necessary communication.
- Mentor and grow developers through coaching, feedback, and amplifying the technical vision from the Enterprise Architecture team.
- Establish roadmaps and resourcing needs across multiple teams.
- Balance speed and quality by utilizing industry-standard measurements such as Cycle Time, Lead Time to Change, and Deployment Frequency to identify roadblocks. Ensure the proper technical design required to positively impact measurements.
- Assess risks and dependencies and hold teams accountable to high standards by leading by example.
- Drive incident response for the team, including on-call coverage, technical response, and providing technical resolution to production issues.
Required Experience
- Computer Science degree with related experience.
- 8+ years of software development management experience.
- Excellent understanding of AWS services (e.g., EC2, EKS, Lambda, S3, RDS, API Gateway).
- Strong understanding of system design, scalability, microservices, and distributed architectures.
- Experience designing external-facing UI applications, SSO integration, secure systems, and APIs.
- Experience designing high-availability, fault-tolerant, and secure systems.
- Practical experience with GitHub Actions, CI/CD, or other automation tools.
- Familiarity with UI, backend, and API development and their integration.
- Proven ability to mentor engineers and conduct thoughtful, constructive code reviews.
- Experience being the technical lead on a team that produces high-quality deliverables.
Nice to Have
- Strong knowledge of DB concepts and data analysis experience with expertise in data-driven decision making.
- Hybrid mobile app development experience with Ionic or Cordova.
- SDLC experience across AI development lifecycles.
- Familiarity with modern AI concepts: LLMs, Agentic AI, MCP, and Copilot development.
- Knowledge of cloud monitoring and observability tools.
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Read our GHX Privacy Policy
Ready to apply?
Apply to GHX
Customer Success Manager
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Customer Success Manager
Zeta Global is looking for a dynamic and personable individual who is acutely skilled in client service management to join the CRM Customer Success account team to manage a portfolio of existing clients. The Customer Success team is responsible for managing client relationships and delivering best-of-breed customer service and performance for our marketing clients.
The Account Manager collaborates with multiple stakeholders to negotiate, draft, and ‘close’ commercial agreements between Zeta Global and our enterprise clients. This role requires a keen focus on contractual outcomes, with the goal of sustaining & maximizing Zeta Global’s incumbent Annual Recurring Revenue (ARR). The primary success metrics for the Account Manager are Net ARR retention and customer satisfaction.
Responsibilities:
• Responsible for overall client satisfaction and retention.
• Assume contractual responsibilities for a portfolio of clients, executing a license renewal schedule and SOW cadence with each.
• Build critical client relationships with contract signatories, procurement, legal, and key finance personnel.
• Act in a client-facing capacity to lead the direction, communications, and outcomes across teams.
• Lead client calls and communications.
• Ensure and manage to outcomes and follow-ups.
• Manage client budget and forecast processes.
• Ensure compliance with SLAs.
• Promote and pursue client collections, when necessary.
• When issues are identified, work with team members to develop solutions and client communication.
• Escalate any major client issues, bringing in senior management as appropriate.
Experience:
• BS or BA degree, preferably in Marketing or Business.
• 5 -7 years’ experience in account management or professional work experience in a fast-paced agency environment, with accountability or direct involvement in contracts ranging up to $100K in annualized value.
• Excellent communications skills and relationship skills.
• Strong business acumen with natural aptitude for identifying risks and opportunities.
• Self-driven with the energy and resilience to perform consistently at a high level.
• Proficient in MS Office: Excel, PowerPoint, and Word.
Company Summary:
Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.
Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.
Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans’ status, or any other basis protected by law. Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm.
https://www.forbes.com/sites/shelleykohan/2024/0c/1S/amazon-partners-with-zeta-global-to-deliver-gen- ai-marketing-automation/
https://www.cnbc.com/video/2024/05/0c/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html
https://www.businesswire.com/news/home/20240S04c22808/en/Zeta-Increases-3Ǫ24-Guidance
https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html
https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html
Ready to apply?
Apply to Zeta GlobalRole: Manager, Software Engineering
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Director of Engineering
About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.
Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/
About the Role
GHX is seeking a hands-on Engineering Manager with expertise in software engineering, release management, artificial intelligence and cross-functional collaboration. The work blends modern software practices with pragmatic AI to reduce manual exceptions, improve matching accuracy, and enhance the invoice processing end-to-end.
Responsibilities
Engineering Leadership
- Provide technical and people leadership for an engineering team.
- Manage, mentor, and grow a high-performing team of software engineers, fostering a culture of collaboration, innovation, and accountability.
- Partner with other engineering and cross‑functional leads to align priorities and ensure cohesive execution.
- Coordinate incident response for the team, including coverage and technical response to issue.
Hands‑on Technical Leader
- Contribute to high‑impact coding when it adds meaningful value (foundational components, prototypes, critical paths).
- Help decompose and modernize systems where valuable, encouraging reliable, observable, and maintainable designs.
- Maintain a strong emphasis on unit and component testing as part of day‑to‑day engineering
- Work with QA team members to shape testing approaches across the lifecycle, including automation and release readiness
- Encourage shift‑left practices and CI‑integrated test suites for confidence and speed
AI Utilization in SDLC
- Use AI during various stages of SDLC for code generation, code analysis, testing and review impact of changes
- Implement agents/skills with the vetted AI tools to produce secure, maintainable, practical solutions
- Collaborate with data and analytics partners to responsibly operationalize models where appropriate
Technical Execution
- Conduct sprint ceremonies and ensure proper grooming of all epics/stories
- Guide the planning, prioritization, and delivery with a focus on predictable outcomes
- Establish robust monitoring, logging, and alerting systems to maintain system reliability and performance.
- Identify and mitigate technical risks, ensuring alignment with business objectives.
- Plan and execute the timely release process for deliverables with all stakeholders including necessary communication.
- Champion the adoption and optimization of modern CI/CD pipelines to streamline development, testing, and deployment processes.
- Collaborate with Security team to resolve any findings and conduct the annual compliance reviews
Qualifications
- Education: Computer Science or related degree, or a combination of education and related experience.
- Experience:
- 8+ years of prior software development experience with hands-on coding and management experience.
- Deep understanding of modern CI/CD pipelines, including tools like Bamboo or GitHub Actions.
- Proficiency with cloud platforms (e.g. AWS, Azure, etc) and container orchestration (e.g. Kubernetes, Docker).
- Experience with Agile development processes (Scrum, Kanban) and leading teams in a fast-paced environment.
- Strong focus on quality assurance with proven expertise of delivering high-quality software.
- Applied knowledge of AI in day‑to‑day engineering and process automation.
Technical Skills:
- Experience with development languages such as Java, Springboot, Node.js
- Familiarity with frontend frameworks, including Angular (12+) and strong proficiency with JavaScript or TypeScript
- Proficiency with AWS cloud and cloud‑native services
- Practical experience with Relational and NoSQL databases, such as PostgreSQL, MongoDB, Elasticsearch, or cloud‑native data stores.
- Proficiency with CI/CD and infrastructure automation tools (e.g., GitHub Actions, Bamboo).
- Knowledge of Testing tools like Selenium, Playwright, Postman or similar
- Familiarity with AI‑powered engineering tools (e.g., GitHub Copilot, Claude Code, Cursor) to enhance development velocity and code reliability.
Soft Skills:
- History of handling multiple concurrent projects
- Ability to effectively communicate across organizational levels and with a variety of stakeholders, including the ability to communicate technical concepts to technical and non-technical audiences
- Strong strategic thinking that prioritizes long term outcomes over emergent distractions.
- Ability to make difficult decisions and to drive decisions into actuality
- Ability to understand and effectively explain up and downstream product, team, and organizational impacts
- Ability to constructively challenge the status quo and to iterate and improve across multiple business domains
- Leadership and mentoring skills including the ability to lead by example, promoting a common purpose and serving as a catalyst for success
- Demonstrate emotional maturity and a positive outlook.
- Demonstrated analytical, organizational, prioritization, and time management skills
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Read our GHX Privacy Policy
Ready to apply?
Apply to GHX
General Summary :
This Support Operations position is responsible for excellent customer service to both internal and external customers. This role encompasses support delivery, product education, process education, and career growth and development. This position is a lead position based in the Louisville office that is responsible for customer satisfaction and the development of direct reports. Support Operations seeks a motivated, detail-oriented professional who thrives in a fast paced and ever-changing work environment. This position oversees GHX Customer Support offerings and other products and services that fall under this classification. This position will report to the Manager, Operations Support. The Supervisor of Support Analyst executes various work requests and tasks for career development, corrective action, customer support satisfaction, and special projects as assigned.
This position requires effective time management skills, a passion for excellent customer service, performance excellence, attention to detail, and a high level of integrity and work ethic
Job Description
- Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
- Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when appropriate.
- Proactively create projects and process efficiencies to constantly improve scalability, quality, and customer satisfaction.
- Provide clear and actionable instructions to Analysts for daily tasks and project work.
- Demonstrate effective time management of projects and meetings while adhering to deadlines.
- Mentor team members, refine processes, and develop resource materials.
- Mentor direct reports for career development and leadership skills.
- Improve self and team work ethic through continuous coaching and education.
- High level oversight of customer activity and account health to increase adoption of GHX’s recommended practices.
- Critically think to resolve technical problems and work cross-functionally when needed.
- Coordinate launch schedules of assigned product offering base and raise staffing needs to management
- Assist with identification and development of new system enhancements to benefit department offerings.
- Independently identify and execute performance action plans to increase engagement of the customer.
- Create, learn, revise, and communicate established process to all team members including internal management.
- Maintain a high performing team and analyze process for areas of improvement and quality assurance.
- Travel may be required (up to 10%)
Required Skills/Competencies
- Proficiency in Microsoft Office applications, with advanced knowledge of Excel
- Ability to monitor & evaluate performance using KPIs not limited to CSAT, Occupancy, Shrinkage, Attrition, Productivity, Quality etc.
- Bottom Quartile Management, Employee Satisfaction.
- Ability to work with little direction or guidance
- Create outlines of projects and process documentation of GHX Support procedures
- Determined, detail-oriented, and proactive individual
- Strong accountability and integrity
- Strong customer support and management skills
- Clear and effective verbal and written communication
- Salesforce knowledge or a relatable CRM tool (Zendesk)
- Webinar and other live training experience
- Ability to identify and solve internal and customer problems and increase customer efficiency and product value
- Proven ability to identify and solve problems and increase efficiency and product value
- Ability to locate areas of cost-saving enhancements or product improvements for a given product or service
- Ability to participate and provide constructive feedback in developmental meetings with customers and GHX executives
Required Education, Certifications, and Experience
- Bachelor's degree OR a minimum of 2 years of direct experience within the healthcare and/or supply chain industries.
- Overall 4+ years of professional experience.
- Minimum of 2 years of experience in a team-oriented supervisory role or an equivalent leadership capacity.
- Strong organizational and project management skills
- 2+ years of experience in areas such as project management, customer success, training, and/or customer service.
- Proficiency in Microsoft Office Suite, with strong capabilities in Microsoft Excel, Word, and PowerPoint
- Strong organizational skills and demonstrated project management abilities.
- Prior experience within Supply Chain, MedTech – SaaS, Healthcare Revenue Cycle Management (RCM), Procurement, Material Management, or Customer Operations departments history preferred
- Product knowledge of GHX products or relatable supply chain experience preferred
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Read our GHX Privacy Policy
Ready to apply?
Apply to GHX
Role: Manager, Software Engineering
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Director of Engineering
About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.
Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/
We’re looking for a hands-on software manager who leads with a product mindset, not a project checklist. You’ll guide a small, high-impact team through the entire Product
Development Lifecycle (PDLC) — from discovery and definition to delivery and measurement — while still writing production-grade code 50% of the time. You’ll work closely with the product to ensure we’re building the right thing before building the thing right, but focused on building it right before hitting project timelines.
Responsibilities
- Lead by example: Design, code, and ship high-quality software using Angular (front end), Java (back end), and AWS Lambda for serverless systems.
- Drive the PDLC: Partner with product and leadership to define clear outcomes, shape MVPs, and iterate fast based on user feedback.
- Mentor and grow developers: Build technical mastery and foster product thinking within the team, with a history of handling difficult conversations.
- Ensure engineering excellence: Maintain strong standards for reliability, testing, observability, high availability, and code quality.
- Collaborate cross-functionally: Work effectively across time zones with product and infrastructure teams.
- Balance speed and safety: Use progressive delivery and CI/CD practices for fast, confident releases.
- Establish roadmaps: Build opinionated roadmaps through collaboration with your tech leaders and Product partner.
Required Experience
- 8+ years of software engineering experience, including 2+ years of technical leadership or management.
- Excellent English communication—both written and spoken—to collaborate seamlessly with global stakeholders.
- Proficiency with Angular (v13+), TypeScript, HTML/CSS.
- Deep experience with Java (Spring Boot) services.
- Excellent understanding of AWS services (e.g., EC2, ECS/EKS, Lambda, S3, RDS, API Gateway).
- Strong understanding of system design, scalability, microservices, and distributed architectures.
- Experience designing high-availability, fault-tolerant, and secure systems.
- Hands-on experience with GitHub Actions, Jenkins, or other CI/CD automation tools.
- Experience mentoring engineers and conducting thoughtful, constructive code reviews.
- Strong product sense—able to connect engineering choices to user and business outcomes.
Nice to Have
- Exposure to containerization (Docker, Kubernetes).
- Familiarity with infrastructure as code (Terraform or CloudFormation).
- Knowledge of observability tools (Prometheus, Grafana, CloudWatch).
- Performance optimization in large-scale Java applications.
- Prior work in distributed, async-first global teams.
- Ability and willingness to travel to remote offices and partners, including international travel up to 4 weeks per year.
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Read our GHX Privacy Policy
Ready to apply?
Apply to GHX
This role provides deep technical expertise in LMR (Land, Mobile & Radio) security systems, specialising in RF design, system configuration, complex troubleshooting, and optimisation. You will be responsible for the technical integrity and performance of LMR solutions from design to deployment.
Personnel performing embedded project engineering and design services will be responsible for:
-
Design Phase:
- Producing complete, accurate, and installable design packages, including floor plans, schematic diagrams, riser diagrams, termination details, and panel elevations.
- Ensuring designs adhere to client standards, CPTED principles, and building codes.
- Completing programming forms required for system commissioning.
- Attending review meetings to integrate feedback and adapt designs for unique site conditions.
-
Installation Phase:
- Developing detailed construction schedules for security activities and leading coordination meetings.
- Serving as the central point of contact for security requirements with major trades.
- Ensuring procurement and installation of all equipment and materials according to design and compliance standards.
- Managing permits, licences, and union jurisdiction issues without impacting schedule or budget.
- Overseeing installation quality and cooperating with third-party testing and inspections.
-
Closeout Phase:
- Coordinating system programming, performing pre-installation signoffs, and overseeing testing and calibration.
- Demonstrating system operations for final acceptance.
- Preparing and submitting final O&M manuals and as-built documents.
- Providing training for security, facility, and technical staff where required.
- Proven LMR technical expertise.
- RF design/software certification (e.g., iBwave or similar), Level 2 or higher.
- Exposure to radio operations deployment.
- Minimum of 3–5 years’ experience in a technical design position.
- Experience with analog, digital (e.g., P25, DMR, TETRA), and DAS system design and processes.
- AutoCAD experience.
- BIM365 experience.
- BLUEBEAM experience.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We welcome applications from all individuals regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or any other non-merit factor.
Ready to apply?
Apply to EOS
IT Enablement Engineer
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ABOUT TIDE
At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.
Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly
- Over $300 million raised in funding
- Over 2,500 Tideans globally - we’re diversity champions!
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.
ABOUT THE TEAM:
The Information Technology (IT) team is the backbone of our organisation, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment.
The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimising disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions
ABOUT THE ROLE:
As IT Enablement Engineer, you will be responsible for ensuring a seamless, secure, and scalable IT Experience across our global workforce, hybrid workforce. You’ll take an active role in technical execution, working with a high performing team that supports our employees across locations.
You’ll oversee day-to-day IT Service delivery, infrastructure reliability, and user support, while also looking at automations, process improvements, and cross-functional collaboration. Working closely with Workplace, Security, People Ops and Engineering teams, you’ll ensure that technology empowers our employees to do their best work-whether they’re in office or remote.
- Support IT operations for both in-office and remote teams, ensuring a smooth, efficient , and high-quality service delivery
- Oversee IT infrastructure and endpoint management systems, including Intune, Jamf, SSO, MDM and core SaaS platforms, ensuring system availability and performance
- Manage and maintain office audiovisual (AV) equipment, ensuring high availability and a seamless user experience for conference rooms, digital signage, and internal events
- Manage IT assets, including procurement, life cycle tracking, audit support, provisioning, and secure decommissioning of devices and IT resources
- Ensure seamless employee experience by overseeing onboarding, offboarding and device management workflows, collaborating closely with People Ops and Security teams
- Collaborate with cross-functional teams, such as Engineering, Workplace and Security, to ensure alignment on technology initiatives, security policies, and operational improvements
- Support automation and process efficiency, identifying and implementing opportunities to reduce manual work and enhance support through automation tools, scripting and system integrations
- Participate in the on-call rotation to provide after-hours technical support as required
- Ensure compliance with company policies, security protocols and industry best standards, supporting audits, risk assessments and security posture improvements
WHAT WE ARE LOOKING FOR:
- Proven track record in IT support and operations across engineering, support, and site services, ensuring reliability and efficiency at scale
- Experience of ITIL-based processes to drive standardisation, reduce operational noise, and improve service delivery
- Skilled in balancing day-to-day operational demands through ITSM tools such as Jira
- Hands-on expertise with modern IT tools including Microsoft Intune, Meraki Wireless Networks, Jamf
- Experienced Windows and Mac device and application trouble shooting
- G-Suite and MS-Office support skills
- Exposure to Github and Terraform, with focus on Infrastructure as Code(IaC)
- Experiences in driving automation initiatives to eliminate respective tasks and streamline support operations
- Adept at building clear workflows and documentation
- Effective communicator with both technical teams and non-technical teams from all levels.
- Passionate about enabling productivity, scalability and a seamless end-user experience through strong IT foundations
WHAT YOU’LL GET IN RETURN:
- Competitive Compensation - competitive salary and share options
- Time Off – Generous annual leave on top of bank holidays.
- Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
- Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
- Health Insurance – Private family insurance with additional OPD coverage and top-up options.
- Life & Accident Cover – Comprehensive accidental and life insurance protection.
- Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
- Volunteering & Development Days – Paid days annually for volunteering or personal growth.
- Learning & Development – Annual budget for books, courses, coaching, and more.
- WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
- Home Office Setup – Contribution towards setting up your home office
- Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
- Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
- Tide does not charge any fees at any stage of the recruitment process.
- All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
- Communication from Tide will only come from an official @tide.co email address.
- Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.
Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.
Ready to apply?
Apply to Careers at Tide
Administrative & Site Operations Executive
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OUR MISSION
At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.
ABOUT US
Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.
CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other
YOUR IMPACT
As a Administrative & Site Operations Executive you will be responsible for ensuring seamless workplace operations, supporting office administration, enabling onboarding and employee experience, and coordinating site activities to maintain a productive and engaging Hyderabad office environment.
- Serve as the primary point of contact for daily site operations and workplace management
- Manage office administration including supplies, pantry, inventory, and procurement
- Coordinate with vendors for office services, maintenance, housekeeping, and supplies
- Support leadership with scheduling, meeting coordination, and operational needs
- Plan and execute site events, team gatherings, and employee engagement activities
- Partner with HR on onboarding processes, documentation, and employee initiatives
- Coordinate new hire logistics including workspace setup, access, welcome kits, and induction schedules
- Maintain employee records and support administrative HR processes
- Act as the first point of contact for guests, candidates, vendors, and visitors
- Ensure a professional and welcoming visitor experience
- Support leadership visits including logistics, workspace readiness, and meeting coordination
YOUR EXPERIENCE
- 3–6 years of experience in Administration, Office Operations, Site Management, or similar roles
- Experience supporting leadership or working in cross-functional environments
- Strong communication, organizational, and multitasking skills
- Proficiency in Google Workspace, MS Office, Slack, Zoom, and similar tools
- Ability to prioritize tasks, maintain confidentiality, and adapt to changing requirements
- Experience in office supplies management, procurement, and vendor coordination preferred
- Experience in a technology or engineering environment preferred
- Proactive, solution-oriented mindset with strong problem-solving abilities
- Strong interpersonal skills with the ability to foster a positive workplace culture
- High level of accountability, flexibility, and adaptability in a dynamic environment
If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.
Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Recruitment@Redwood.com
Ready to apply?
Apply to Redwood Software
Manager, Operations Management, KYX
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ABOUT TIDE
At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.
Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly
- Over $300 million raised in funding
- Over 2,500 Tideans globally - we’re diversity champions!
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.
ABOUT THE TEAM:
At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.
We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Members first, we are passionate about our members and put them first. We are data-driven and make decisions creating insight and using data.
We’re also one of LinkedIn’s top 10 hottest UK companies to work for.
ABOUT THE ROLE:
We are looking for an Operations Manager with a strong background in Vendor Management and Procurement to support our KYC team at Tide. Reporting to the Senior Operations Manager, you will be the engine room of our vendor operations—ensuring our partners deliver high-quality results daily while maintaining seamless procurement workflows.
You will be a highly organized professional who enjoys the "nitty-gritty" of contract management and performance tracking. You’ll collaborate with Product, Risk, and Finance teams to ensure our KYC vendors are integrated effectively and performing at their peak.
On this role, you will be doing:
- Vendor Relationship Management:
-Act as a key point of contact for KYC vendors, handling daily queries and maintaining documentation.
-Assist in organizing Monthly/Quarterly Business Reviews (QBRs) and ensure all action items are followed up on.
- Vendor Monitoring & Performance Tracking:
-Track vendor performance against SLAs and KPIs.
-Produce regular reports identifying trends, performance dips, or cost spikes, and present these to the Senior Operations Manager.
-Proactively monitor vendor system health and capacity alerts to identify potential bottlenecks before they lead to breaches in SLAs.
- Incident & Escalation Management
-Act as the primary escalation point for service disruptions. Lead the communication bridge between the vendor and internal stakeholders during outages to ensure rapid recovery.
-Conduct "Post-Mortems" after vendor incidents to understand the ‘why’ and ensure the vendor implements permanent fixes, not just temporary patches.
-Define and maintain clear escalation matrices so internal teams know exactly who to call when a critical incident occurs.
- Procurement & Contract Management:
-Support the end-to-end procurement process, including drafting contract renewals, coordinating signatures, and managing the onboarding of new vendors.
- Invoicing & Cost Tracking:
-Own the invoicing process, ensuring all vendor bills are accurate, reconciled against usage, and paid on time to avoid service disruptions
- Cross-Functional Coordination:
-Liaise between internal teams (Product, Legal, Finance, Risk & Compliance) to speed up internal sign-offs
-Ensure vendor tools are meeting the needs of our operational teams.
- Process Maintenance & Optimisation:
-Execute and suggest improvements to existing vendor management frameworks to ensure they remain scalable as Tide grows.
WHAT WE ARE LOOKING FOR:
- 3+ years of experience in Operations, Procurement, or Vendor Management, preferably within a KYC, Risk & Compliance, Fintech or technology-focused organization.
- Proven experience in contract administration and managing external service providers.
- A solid understanding of KYC or Risk & Compliance operations is a significant advantage.
- You are someone who never lets a renewal date slip or an invoice go unverified.
- You are comfortable using Excel or BI tools to track vendor spend and performance metrics.
- Ability to communicate clearly, both verbally and in writing, with both external partners and internal stakeholders.
- Proactive, resilient and you thrive in a fast-paced environment and are comfortable shifting priorities as the business scales.
- Detail-oriented, process-driven, and always looking for ways to improve systems and procedures.
- Collaborative team player with a customer-first mindset.
WHAT YOU’LL GET IN RETURN:
Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget in the amount of 1000 BGN per year
- Additional health & dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Snacks, light food, drinks in the office
- WFH equipment allowance
- Flexible working from home
- Sabbatical Leave
- Share options
TIDEAN WAYS OF WORKING
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
- Tide does not charge any fees at any stage of the recruitment process.
- All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
- Communication from Tide will only come from an official @tide.co email address.
- Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.
Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.
Ready to apply?
Apply to Careers at TideZenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
About the Role:
Zenoti is seeking an experienced, highly skilled CORPORATE COUNSEL with 5-6 years of legal experience in the SaaS / technology industry, specializing in negotiating enterprise-level and procurement agreements, to support and scale our global commercial operations. This role will focus on negotiating and managing SaaS and procurement contracts, partnering closely with Procurement, Finance, and other cross-functional teams to enable business growth while managing legal risk.
The ideal candidate brings deep experience in enterprise SaaS contracting, strong business acumen, and a collaborative mindset.
Key Responsibilities:
- Lead negotiation and drafting of enterprise-level Master Services Agreements (MSAs), SaaS subscription agreements, statements of work (SOWs), NDAs, purchase orders, order forms, reselling/partner agreements, and other commercial contracts.
- Provide hands-on legal support for SaaS vendor contracts, including technology, software, and tools procured by internal team.
- Partner closely with Procurement and Finance to ensure risk mitigation, alignment with budgetary requirements, and seamless onboarding of vendors
- Negotiate and advise on security exhibits, DPAs (Data Processing Agreements), SLAs, and related privacy and data protection terms.
- Provide strategic legal advice to senior leadership on commercial transactions and business initiatives.
- Support and structure partnership and strategic agreements to achieve the best commercial outcomes for the company.
- Collaborate with cross-functional stakeholders including Sales, Product, Security, Finance, and Procurement.
- Structure, negotiate, and finalize partnership, reseller, and channel agreements, ensuring commercial advantage and alignment with company strategy.
- Help build scalable contracting processes, templates, playbooks, and negotiation guidelines to reduce time-to-contract.
- Identify legal risks and propose pragmatic solutions aligned with company goals.
Qualifications:
- Law degree from an accredited institution, LL.M in corporate law is a plus.
- 5-6+ years of post-qualification experience, preferably in-house at a SaaS or technology company.
- Demonstrated experience negotiating complex enterprise technology contracts.
- Strong understanding of SaaS business models.
- Prior experience supporting sales, procurement, and finance teams.
Skills and Competencies
Technical Skills
- Expertise in commercial contracting, including complex MSAs, Professional Service Agreements, Reseller/Partner Agreements.
- Familiarity with data privacy, security requirements, and regulatory compliance relevant to SaaS industry.
- Strong Drafting, redlining, and risk-analysis abilities.
Business and Soft Skills
- Strong commercial and strategic mindset combined with integrity and a pro-active and responsible approach to the role of an in-house counsel.
- Strong analytic skills to identify risk, evaluate associated risk mitigation actions and clearly summarize complex topics and needs.
- Strong interpersonal skills to collaborate effectively with cross-functional teams.
- Excellent communication skills (written and verbal).
- Proven ability to manage multiple priorities in a fast-paced, high-growth SaaS environment.
- Curious and investigative approach to matters, daring to ask the right questions and look into details.
- Ability to work independently
- Collaborative approach working closely together with stakeholders from legal, operational and management.
- Interested in understanding our business and developing relationships with people from all levels of legal and operational teams. Demonstrated ability to influence and work effectively with global teams at all levels (including senior leadership) within a highly matrixed organization.
- High level of professionalism and emotional intelligence
- High degree of ownership, responsiveness, and a proactive problem-solving mindset.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development.
We are looking for technically skilled candidates with advanced problem-solving abilities for the position of Systems Administrator. This position is responsible for providing employees with functional, reliable, and cost effective tools to do their jobs. You will ensure the optimal running of all systems while managing access to resources and responding to user needs in a timely manner, serving as a resource and reference point for all Internal IT related queries.
This role has a local focus and global scope, based in the Hyderabad, India office and reporting to the Corporate IT Manager (US- EST).
Key Objectives
Objective #1: Support Customer Growth
- Oversees network to achieve minimal downtime
- Contribute to efficient, accurate and timely completion of IT tickets
- Collaborate with leadership on priorities to advance organizational goals
- Perform daily system administration tasks to verify uptime SLAs are surpassed
- Oversee procurement and administration of inventory as needed
- Oversee local “help desk” support for computer software and hardware
- Investigate current and emerging technologies
- Adhere to compliance policies for effective change management
Objective #2: Eliminate Escalations
- Use monitoring to be the first to know about issues…and take action
- Lead contributions to a shared script repository for driving expected outcomes at scale
- Oversee department resource library for effective knowledge sharing
- Oversee creation and upkeep of self-service troubleshooting resources
- Lead calls for support projects, initiatives, and incident response as needed
- Oversee after-hours maintenance and critical coverage shifts
- Oversee and perform all user and identity management following the principle of least privilege
- Research industry trends and security best practices to ensure data integrity
Objective #3: Increase Business Profitability
- Coordinate with Compliance Team on technology and actions to protect employees from work disruption
- Gather, report, and take action on department data to implement process improvement
- Reduce re-work and Mean Time to Recover (MTTR)
- Complete timely shutdown of resources
Specialized Experience
- 4+ years experience deploying and maintaining hardware (servers, laptops, etc)
- 4+ years as a Junior System Administrator (Windows, Linux), Junior DBA, or Junior Network Associate
- 2+ years experience using DevOps tools (Git, Kaseya, Powershell, Bash, Terraform, Docker, etc)
- 1 year experience with underlying technologies (SQL, HTTP, SSL, DNS, Load Balancers, VPN, etc)
- Excellent problem-solving and troubleshooting skills to make decisions under pressure
- Ability to think and communicate effectively with a global team
- Attention to detail with the ability to collect and analyze data systematically
- Strong written and verbal communication skills, proficient in the English language
- Passion to innovate, fail, and learn new things to delight customers
- Work requires the ability to lift 30 to 50 pounds on a regular basis
- BSc/BA in Computer Science, IT, or related field preferred
- Experience using Monitoring tools a plus (Grafana, Data Dog, Dotnet Counters)
- Experience deploying and maintaining cloud solutions a plus (AWS, Azure)
- Experience contributing to security and privacy audits a plus (PCI/DSS, SOC 2, HIPAA, ISO27001, etc)
Ready to apply?
Apply to Decisions