Manager, Revenue & Contract Analytics

Position Overview

Zeta Global is seeking a highly analytical and detail-oriented Manager, Revenue & Contract Analytics to lead the development and operational ownership of a contract entitlement tracking and usage reconciliation framework.

This role is responsible for ensuring accurate cost assignment, margin transparency, revenue recognition support, and overage billing integrity across client contracts. The position will operationalize a structured tracking process that consolidates contractual entitlements and reconciles them against actual platform and service usage across multiple enterprise systems.

The Manager will play a critical role in building and leading a Hyderabad-based Analytics team and transitioning ownership of the process from the Cost Analysis team to a scalable, repeatable reporting function.

Key Responsibilities

• Compile and maintain a comprehensive repository of all active client contracts and Statements of Work (SOWs).
• Translate contractual entitlements into clearly defined, trackable usage metrics.
• Reconcile actual client usage against contractual entitlements on a monthly basis.
• Aggregate and reconcile usage data across Apptio, Snowflake, Salesforce (SFDC), Jira, and ZMP platform systems.
• Design and deliver client-level dashboards displaying contractual entitlements, usage trends, and projections.
• Provide executive-ready monthly reporting to Finance, Sales, and Client Success leadership.
• Manage onboarding of new contracts and removal of expired contracts from tracking.
• Partner with Operations to ensure platform instances are retired upon contract expiration.
• Establish governance processes, audit controls, and standard operating procedures.
• Support hiring, onboarding, and leadership of the Hyderabad-based Analytics team.

Required Qualifications

• Bachelor’s degree in Finance, Accounting, Business Analytics, Economics, or related field.
• 7+ years of experience in Analytics, Revenue Operations, FP&A, Financial Systems, or related discipline.
• Experience with contract-based or usage-based pricing models.
• Strong understanding of revenue recognition and margin analysis principles.
• Advanced SQL skills (Snowflake preferred).
• Experience with Salesforce and enterprise data systems.
• Expertise in dashboarding tools (Tableau, Power BI, Looker, or equivalent).
• Strong analytical, organizational, and communication skills.

Preferred

• Experience in SaaS, advertising technology, or data platform environments.
• Familiarity with Apptio or cost modeling platforms.
• Experience building or leading analytics teams.
• Knowledge of platform metering frameworks.
• Experience working in a global, cross-functional organization.

Company Summary

Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen- ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

ABOUT THE ROLE: 

We are looking for a Complaints Analyst to join our team. The successful candidate will be responsible for managing complaints from UK members and non-members regarding our products, services or customer service.

As a Complaints Analyst, you’ll be expected to:

• Take ownership of complaints from start to finish
• Investigate complaints and identify the root cause of the issue
• Communicate with complainants through various channels to resolve complaints in a timely and professional manner
• Work closely with the relevant departments within Tide to identify any systemic issues and develop solutions to prevent future complaints
• Maintain required productivity and quality levels

Key Responsibilities

• Complaint Investigation: Manage and progress multiple complaints through to fair resolution, ensuring adherence to FCA DISP rules and internal policies
• Regulatory Compliance: Ensure all responses meet FOS (Financial Ombudsman Service) and FCA (Financial Conduct Authority) requirements adhering to TCF (Treating Customers Fairly) and CD (Consumer Duty) outcomes
• Root Cause Analysis (RCA): Conduct thorough fact-finding and critical analysis to identify recurring themes and suggest process improvements to prevent future issues
• Professional Correspondence: Draft clear, concise, and compliant final response letters that explain complex financial findings in accessible, jargon-free language
• Vulnerable Customers: Identify and provide tailored support for customers in vulnerable positions, ensuring compassionate and equitable treatment
• Stakeholder Collaboration: Liaise with internal teams like Operations, Compliance and Product to gather data and resolve cases efficiently 

WHAT WE ARE LOOKING FOR: 

• Professional Experience
  • UK Complaints Handling: Demonstrable experience in managing UK-based financial complaints within a regulated environment.
  • Financial Industry Knowledge: Solid understanding of financial products and the broader UK regulatory landscape (FCA, FOS, Treating Customer Fairly(TCF).
  • Startup Familiarity (desirable): Previous experience working in a startup or fast-paced FinTech environment, demonstrating adaptability and proactive problem-solving.
• Soft Skills & Communication
  • Empathetic Communication: Exceptional ability to build rapport, listen actively, and show genuine compassion during difficult conversations
  • Resilience & Conflict Resolution: The ability to remain calm under pressure, handle challenging interactions, and manage conflict professionally
  • Time Management: Highly organised with the ability to multitask and meet strict regulatory deadlines
  • Analytical Mindset: Strong attention to detail and a passion for finding solutions to complex, non-standard situations 
• Technical Proficiency
  • Industry Tools: Proficient in GSuite (Google Workspace), Slack, Confluence, Looker, and Jira
• Desired Qualifications
  • Certificate in Complaint Handling (CCBI) from the Chartered Banker Institute
  • Professional Banker Certificate

WHAT YOU WILL GET IN RETURN 

• Competitive salary 
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm 
• Learning & Development Budget 
• WFH Setup allowance 
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities 

About the Team

Data is at the foundation of DoorDash success. The Data Engineering team builds database solutions for various use cases including reporting, product analytics, marketing optimization and financial reporting. By implementing pipelines, data structures, and data warehouse architectures; this team serves as the foundation for decision-making at DoorDash.

About the Role

DoorDash is looking for a Senior Data Engineer to be a technical powerhouse to help us scale our data infrastructure, automation and tools to meet growing business needs.

You're excited about this opportunity because you will…

• Work with business partners and stakeholders to understand data requirements
• Work with engineering, product teams and 3rd parties to collect required data
• Design, develop and implement large scale, high volume, high performance data models and pipelines for Data Lake and Data Warehouse
• Develop and implement data quality checks, conduct QA and implement monitoring routines
• Improve the reliability and scalability of our ETL processes
• Manage a portfolio of data products that deliver high-quality, trustworthy data
• Help onboard and support other engineers as they join the team

We're excited about you because…

• 5+ years of professional experience
• 3+ years experience working in data engineering, business intelligence, or a similar role
• Proficiency in programming languages such as Python/Java
• 3+ years of experience in ETL orchestration and workflow management tools like Airflow, Flink, Oozie and Azkaban using AWS/GCP
• Expert in Database fundamentals, SQL and distributed computing
• 3+ years of experience with the Distributed data/similar ecosystem (Spark, Hive, Druid, Presto) and streaming technologies such as Kafka/Flink.
• Experience working with Snowflake, Redshift, PostgreSQL and/or other DBMS platforms
• Excellent communication skills and experience working with technical and non-technical teams
• Knowledge of reporting tools such as Tableau, Superset and Looker
• Comfortable working in fast paced environment, self starter and self organizing
• Ability to think strategically, analyze and interpret market and consumer information
• You must be located near one of our engineering hubs indicated above

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Analytics Engineering team at DoorDash is embedded within the Analytics and Data Engineering Orgs, and is responsible for building internal data products that scale decision-making across business teams and drive efficiency in our operations. Data is fundamental to DoorDash’s success, and this team plays a critical role in enabling high-impact, data-driven solutions across Product, Operations, Finance, and more.

About the Role

As an Analytics Engineer, you’ll play a key role in building and scaling the data foundations that enable fast, reliable, and actionable insights. You’ll work closely with partner teams to drive end-to-end analytics initiatives; working alongside Data Engineers, Data Scientists, Software Engineers, Product Managers, and Operators.

This is a highly technical role where you'll be a driving force behind the analytics stack, delivering trusted data and metrics that support decision-making at all levels of the company. If you're energized by solving technical problems with data and comfortable being deeply embedded across several domains, this role is for you!

You’re excited about this opportunity because you will…

• Collaborate with data scientists, data engineers, and business stakeholders to understand business needs, and translate that scope into data requirements
• Identify key business questions and problems to solve for, and generate insights by developing structured solutions to resolve them
• Lead the development of data products and self-serve tools that enable analytics to scale across the company
• Build and maintain canonical datasets by developing high-volume, reliable ETL/ELT pipelines using data lake and data warehousing concepts
• Design metrics and data visualizations with dashboarding tools like Tableau, Sigma, and Mode
• Be a cross-functional champion at upholding high data integrity standards to increase reusability, readability and standardization

We’re excited about you because…

• 5+ years of experience working in business intelligence, analytics engineering, data engineering, or a similar role
• Strong proficiency in SQL for data transformation, comfort in at least one functional/OOP language such as Python or Scala
• Expertise in creating compelling reporting and data visualization solutions using dashboarding tools (e.g., Looker, Tableau, Sigma)
• Familiarity with database fundamentals (e.g., S3, Trino, Hive, Spark), and experience with SQL performance tuning
• Experience in writing data quality checks to validate data integrity (e.g., Pydeequ, Great Expectations)
• Excellent communication skills and experience working with technical and non-technical teams
• Comfortable working in fast fast-paced environment, self-starter, and self-organizer
• Ability to think strategically, analyze, and interpret market and consumer information

Nice to Have

• Experience with modern data warehousing platforms (e.g., Snowflake, Databricks, Redshift) and ability to optimize performance
• Experience building multi-step ETL jobs coupled with orchestrating workflows (e.g. Airflow, Dagster, DBT)
• Familiarity with experimentation concepts like A/B testing and their data requirements

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

We are looking for a GTM/RevOps Analytics Engineer to bridge the gap between technical data architecture and business insights. Reporting to the Senior Manager, Revenue Operations, you will be a key player in defining how we measure success and automate the journey from lead to revenue.

What You’ll Do:

• Architect SQL-based data transformations from multiple GTM sources to ensure a single, clean version of truth for the entire organization.
• Design and maintain Looker/LookML dashboards to provide sales and GTM leadership with real-time visibility into pipeline health and revenue trends. Proven ability to translate raw sales activity into clean, actionable revenue data
• Engineer automated GTM reporting workflows in order to eliminate manual data pulls and allow business teams to focus on strategy over spreadsheets.
• Partner with RevOps, Analytics, and Finance to define core business metrics and ensure data consistency across the customer lifecycle.
• Optimize Salesforce data structures (Accounts, Opportunities, and Revenue) to improve the accuracy of our forecasting and performance tracking.
• Develop scripts and AI-based workflows over time to automate routine GTM tasks and enhance our operational velocity.
• Translate complex data findings into plain language for stakeholders to ensure every department understands the "why" behind the numbers.

What You’ll Add:

• Technical Breadth: A professional understanding of advanced SQL for complex data modeling, hands-on experience with Looker/LookML, and a deep comfort navigating Salesforce GTM data structures.
• The "Human" Element: You are a structured thinker who enjoys simplifying complex problems and can build high-trust relationships with cross-functional partners.
• Coding & Automation: Experience with Python or using APIs to build scripts that make manual processes disappear.
• Growth Mindset: A desire to move beyond "what" happened to "why" it happened, with an appetite for constant feedback and a "leave it better than you found it" attitude.

This role supports EST and PST time zones, and the candidate should be comfortable working a night‑shift schedule

We are looking for an exceptionally talented Trade and Regulatory Compliance Product Lead to join the Product Management Group in our Hyderabad & Bangalore office. This group is responsible for working with technology teams throughout the process lifecycle to specify, develop, and implement the firms’ infrastructure and new middle-and-back-office applications.

This position offers exciting opportunities to bridge product management and client relationship management; and to collaborate with some of the brightest minds in the industry.

What you’ll do:

• Own Product Vision & Roadmap: Drive the strategic vision for a global share disclosure reporting product, owning the complete lifecycle from requirements through execution. Create and maintain a prioritized backlog incorporating ROI analysis and product effectiveness, while ensuring alignment with strategic goals.
• Define Regulatory Workflows: Design end-to-end workflows for regulatory disclosure filings across multiple jurisdictions (US SEC, UK FCA, EU ESMA, etc.).
• Translate Specifications into Product: Work closely with engineering teams to translate product specifications into design and implementation while maintaining clear communication on project plans, release notes, and comprehensive product documentation.
• Execute Hands-On Technical Work: Actively engage with APIs (RESTful, GraphQL) for data integration, perform complex data manipulation using SQL and Python, and build interactive dashboards using Google Looker. Prototype features, validate calculations and data accuracy, and troubleshoot issues for filing integrity.
• Manage Stakeholder Communication & Feedback: Communicate effectively with all stakeholders including clients, operations teams, and compliance officers. Conduct product demos and training sessions, gather and synthesize feedback to drive continuous improvement.
• Monitor Market & Regulatory Landscape: Stay on top of the dynamically evolving business environment by tracking regulatory technology (RegTech) trends, conduct competitive analysis and identify differentiation opportunities to maintain market leadership.

What you’ll need:

• 3-5 years of experience in investment management domain or developing/managing software technology products, with demonstrated expertise in data products or SaaS platforms in financial services, preferably in regulatory reporting or post-trade operations.
• Regulatory Domain Expertise: Deep understanding of global share disclosure regulations including Form 13F, 13G/D, Schedule 13D, UK Takeover Code (Rule 8), EU Short Selling Regulation (SSR), and other regimes.
• API & Data Integration Proficiency: Hands-on proficiency with APIs including experience consuming, testing, and integrating RESTful APIs including the ability to read and understand technical documentation, data schemas, and API specifications to orchestrate complex data workflows.
• Data Manipulation & Analysis Skills: Strong proficiency in SQL and at least one scripting language (Python) for data transformation and analysis.
• Data Visualization & Business Intelligence: Demonstrated expertise building dashboards and reports using Google Looker or similar tools.
• Excellent critical thinking skills with the ability to articulate viewpoints and influence stakeholders effectively.
• A distinguished academic background and a strong passion for working in a high-tech software development environment.
• Proven ability to manage multiple deliverables concurrently.

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

ABOUT THE ROLE

Be at the forefront of the AI revolution, working on cutting-edge projects that shape the future of financial services. You’ll join a passionate team focused on building high-quality, scalable products with real-world impact.

We’re looking for a Staff-level Backend Engineer (AI) to bridge robust backend systems with Generative AI. You’ll design the frameworks, standards, and platforms that allow AI capabilities to scale securely, reliably, and efficiently across the enterprise, going beyond feature delivery to influence long-term technical direction.

As a Staff Engineer you’ll:

• Build core services for Tide’s agentic platform, including APIs, workflow orchestration, and tool integration 
• Integrate bought components where they accelerate delivery, and build where control, trust, and reuse matter most
• Work with product, data, platform, and security teams to productionise shared AI capabilities
• Design services that are reliable, secure, observable, and easy for other teams to adopt
• Help shape reusable engineering patterns for AI-enabled workflows

WHAT WE ARE LOOKING FOR:

• Strong backend or platform engineering experience in production environments.
• Good judgement across APIs, distributed systems, cloud infrastructure, and service design.
• Experience integrating internal and third-party platforms.
• Comfort working in ambiguity and turning emerging needs into robust platform components.
• Strong focus on quality, reliability, and developer usability.
• Experience with AI infrastructure or orchestration is helpful, but not essential.
• Experience in highly regulated industries (Fintech, Healthtech, etc.) where safety and compliance are core to the product is valuable, but not essential.
• Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories

Our Tech Stack:

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable
• Primary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users)
• Docker, Terraform, EKS used by the Cloud team to run the platform
• DataDog and Rollbar to keep it running
• GitHub with Sonarcloud, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first 2 weeks
• Angular 2+ with ngrx on Web, Flutter for the Mobile App
• Fivetran/Snowflake/Looker for the BI insights and Python/Faust/Flask/Tecton + some ML libs for the automated decisioning and risk management

WHAT YOU’LL GET IN RETURN

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE:

Tide is hiring a Senior Staff Software Engineer to lead the architecture of our agentic platform. You will shape the shared capabilities that allow AI systems to operate safely, reliably, and at scale across Tide. That includes context, orchestration, tool execution, trust controls, observability, and evaluation. You will participate in key build versus buy decisions, integrate external components where they accelerate us, and ensure we own the parts that matter most for Tide’s trust, data advantage, and long-term platform leverage.

As a Senior Staff Engineer you’ll: 

• Define the architecture for Tide’s agentic platform
• Drive the design of shared services such as context APIs, tool layers, policy controls, and auditability 
• Partner with product, data, security, and engineering teams to turn use cases into reusable platform capabilities
• Set standards for reliability, safety, scalability, and developer experience
• Provide technical leadership across teams and unblock critical decisions
• Implement cost-management and routing logic to optimize LLM spend across different providers
• Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories 

WHAT WE ARE LOOKING FOR:

• Deep experience building platform or infrastructure systems at scale
• Strong judgement across APIs, distributed systems, data, and cloud-native architecture
• Track record of leading complex cross-team technical problems
• Experience integrating third-party platforms without losing control of core architecture
• Strong understanding of reliability, security, and observability
• Experience with AI platform components is valuable, but not essential
• Experience in highly regulated industries (Fintech, Healthtech, etc.) where safety and compliance are core to the product is highly desirable 

Our Tech Stack:

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable
• Primary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users)
• Docker, Terraform, EKS used by the Cloud team to run the platform
• DataDog and Rollbar to keep it running
• GitHub with Sonarcloud, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first 2 weeks
• Angular 2+ with ngrx on Web, Flutter for the Mobile App
• Fivetran/Snowflake/Looker for the BI insights and Python/Faust/Flask/Tecton + some ML libs for the automated decisioning and risk management

WHAT YOU’LL GET IN RETURN: 

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Strategic Project Lead / Delivery Manager 

Data Annotation & AI Delivery

8+ Years of Experience

Position Overview

We are looking for a seasoned Delivery Manager (8+ years of experience) to lead large-scale data annotation and curation projects in support of cutting-edge LLM and multimodal AI research. You will oversee end-to-end delivery for projects with 100+ team members, ensure world-class data quality, and drive process and tooling innovation in collaboration with AI researchers and cross-functional teams.

This role is ideal for someone who combines deep technical expertise, proven leadership in managing large teams, and a passion for advancing AI/ML innovation. Given that our key customers operate in the data analytics, data engineering, and Business Intelligence (BI) space, the ideal candidate will bring hands-on leadership experience with platforms such as Databricks and Snowflake, enabling them to deeply understand customer domains, speak their language, and deliver annotation outcomes that are contextually relevant and technically sound.

Primary Responsibilities

1. Team Leadership & Development

• Lead, mentor, and grow large-scale teams of annotators and trainers.
• Drive performance management, career development, and targeted training.
• Foster a culture of excellence, ownership, and continuous learning.
• Design and implement motivation strategies (including gamification) to boost engagement and reward top performers.

1. Project Management & Coordination

• Define and manage project scope, objectives, timelines, and quality metrics.
• Align with cross-functional stakeholders on goals and deliverables.
• Proactively identify and resolve delivery risks, blockers, and dependencies.
• Provide clear and consistent reporting on progress, challenges, and solutions.

1. Data Quality & Integrity

• Own quality control and data integrity across the annotation lifecycle.
• Analyze datasets to identify trends, anomalies, and insights for improvement.
• Implement best practices for annotation, evaluation, and data curation.
• Share learnings and continuously improve quality processes.

1. Technical Collaboration & Innovation

• Partner with engineering and research teams to optimize internal tooling.
• Stay ahead of emerging trends in AI, ML, and multimodal processing.
• Champion innovations that reduce task completion times and improve efficiency.
• Maintain clear and scalable documentation for processes and training.

1. Customer & Domain Engagement

• Serve as a domain-knowledgeable point of contact for customers operating in data engineering, analytics, and BI environments.
• Leverage hands-on experience with platforms like Databricks and Snowflake to understand customer data workflows, terminology, and quality expectations.
• Translate customer-specific data engineering and BI contexts into clear, actionable annotation guidelines and quality benchmarks for delivery teams.
• Collaborate with customers to define annotation taxonomies and evaluation criteria that align with their data pipeline and analytics use cases.

Required Skills & Qualifications

• 10+ years of experience in engineering, program management, or delivery of large-scale projects.
• Proven ability to lead and scale large teams (100+ members) with measurable impact.
• Strong technical grounding in AI/ML, data annotation, and multimodal systems.
• Hands-on leadership experience in data analytics, data engineering, or BI domains, with working knowledge of platforms such as Databricks and/or Snowflake (architecture, pipelines, data modeling, and production workflows).
• Familiarity with the modern data stack including ETL/ELT pipelines, data warehouses, data lakes, and BI tools (Power BI, Tableau, Looker, or similar).
• Ability to translate complex data engineering and analytics concepts into annotation frameworks, quality standards, and training materials.
• Proficiency in Python (preferred) or Swift for data analysis and automation.
• Strong mathematical and analytical skills for data-driven problem solving.
• Experience in data curation, annotation pipelines, and quality control.
• Excellent communication and stakeholder management skills.
• Track record of driving high-quality outputs under tight deadlines.

Preferred Skills & Qualifications

• Advanced degree in Computer Science, Data Science, AI, or related fields.
• Experience applying gamification to workforce engagement.
• Familiarity with modern project management tools & methodologies.
• Exposure to state-of-the-art multimodal AI technologies.
• Prior experience managing annotation or data labeling projects for customers in the data engineering, analytics, or BI space.
• Familiarity with SQL at an advanced level and data orchestration tools such as Apache Airflow, dbt, or Prefect.
• Certifications in Databricks (e.g., Data Engineer Associate) or Snowflake (e.g., SnowPro Core) are a plus.

Staff Analytics Engineer

Location: Hyderabad | Department: Technology, Data

About the Role

Are you passionate about turning raw data into actionable insights and enabling data-driven decision-making? As an Analytics Engineer, you will play a critical role in shaping our data ecosystem and ensuring that our teams have access to accurate, well-structured, and timely insights.

You’ll collaborate closely with different business functions to design and implement scalable data models, track key performance metrics, and optimize data workflows. Your work will directly impact how we measure product success, marketing effectiveness, and customer engagement.

What You'll Do

Collaboration & Enablement

• Act as the Technical Lead for the team, taking ownership of our engineering standards and driving the rigorous application of best practices in data and semantic modeling.
• Partner with cross-functional teams to democratize data access and improve self-serve analytics capabilities.
• Partner with cross-functional teams to gather requirements and implement reporting/dashboards which allow those teams to improve performance
• Create and maintain clear documentation for data models, metrics, and best practices.

Data Engineering & Pipeline Optimization

• Use dbt (Data Build Tool) to build, test, and optimize scalable data models.
• Implement semantic models within our Business Intelligence platform
• Implement reports/dashboards in our Business Intelligence platform which leverage our semantic model
• Work with cloud data warehouses (BigQuery, Snowflake, or Redshift) to ensure efficient data transformation and storage.
• Implement automated data quality checks to maintain integrity and reliability across datasets.

What You’ll Need

Technical Skills & Experience

• 7+ years of experience in analytics engineering
• Strong SQL skills and experience working with data warehouses (BigQuery, Snowflake, or Redshift).
• Strong reporting/dashboarding skills leveraging a modern Business Intelligence platform with a Semantic Layer (Omni, Looker, Lightdash)
• Hands-on experience with dbt for data modelling and transformation.

Soft Skills & Collaboration

• Ability to work cross-functionally with different stakeholders.
• Excellent problem-solving skills and a structured approach to data challenges.
• Strong written and verbal communication skills to translate complex data concepts for non-technical stakeholders.
• Self-motivated and eager to optimize and automate data processes wherever possible.

Why Join Us?

We welcome people from all backgrounds who seek the opportunity to help build a future where we connect the dots for international property payments. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world of PropTech forward, together.

Redpin, Currencies Direct and TorFX are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

ABOUT THE TEAM:

ABOUT THE ROLE:

WHAT WE ARE LOOKING FOR:

WHAT YOU’LL GET IN RETURN:

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDEAN WAYS OF WORKING:

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

ABOUT THE ROLE:

As an Engineering Manager at Tide,

• You’re an experienced Engineering Manager with strong technical and people-leadership skills, comfortable operating at scale and driving impact through well-designed platforms.
• You’ll lead the engineering delivery of our subscriptions platform across multiple markets, owning the technical direction and execution of systems that power subscription creation, pricing, lifecycle managements. You’ll focus on building scalable, resilient, and extensible platform capabilities that support growth and evolving business needs.
• You’ll manage and develop a team of engineers, setting clear technical standards and fostering a culture of ownership and continuous improvement. Partnering closely with Product and stakeholders across the business, you’ll turn product strategy into reliable platform solutions and ensure high-quality delivery across the full subscription lifecycle.
• You’ll be part of the Member Engagement Marketing (MEM) engineering group, working closely with Billing, Payments, Marketing, Data, and Finance teams. Together, you’ll deliver a robust and transparent subscriptions platform that enables seamless member experiences and long-term value.

WHAT WE ARE LOOKING FOR:

• Extensive experience (10+ years) building server-side applications and detailed knowledge of Java. 
• Sound knowledge of a backend framework (e.g. Spring/Spring Boot) 
• Experience with running microservices and implementing and consuming RESTful APIs
• Experience engineering scalable and reliable solutions in a cloud-native environment 
• A mindset of delivering secure, well-tested and well-documented software 
• Full ownership of your code and technical solutions across their entire lifecycle, from development to production.
• Experience integrating with various third party providers and partners 
• Sound knowledge and experience working with relational databases. 
• Work effectively in an agile environment, using its practices to deliver value consistently and adapt quickly.
• Ability to communicate technical concepts to a non-technical audience 
• Apply continuous integration, delivery, and deployment practices in day-to-day development to deliver software reliably to production.
• A technical hands on leader who is in the details of what the team is working on day to day.
• Experience leading teams
• Experience directly managing people.

OUR TECH STACK:

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!) 
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable 
• Primary datastores are PostgreSQL via RDS or Aurora (we are heavy AWS users) 
• Docker, Terraform, ArgoCD and, EKS provided by the Cloud team to run the platform 
• DataDog for monitoring, observability and automated SLOs
• GitHub, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first week 
• Angular on Web, Flutter for our mobile app, but from time to time we use Swift and Kotlin
• Fivetran/BigQuery/Looker for the BI insights and Python/FastAPI/Faust + some ML libs for the automated decisioning and risk management 

WHAT YOU’LL GET IN RETURN:

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

ABOUT THE ROLE

As an Alert Review analyst you’ll be: 

• Undertaking full profile reviews based on potentially suspicious triggers or periodic timeframes.
• Own the analysis of risk data, identify trends, red flags and develop an in-depth understanding of the risk profile of our acquiring products.
• Monitor compliance with the acquiring products’ risk appetite, acceptance and risk performance.
• Monitor real-time and post-transaction activity for both acquiring merchants and issuing cardholders.
• Identify unusual merchant behaviors using Merchant Category Codes (MCCs), velocity checks, and transaction anomalies.
• Identify and manage Compromised Cards scenarios through data analysis and alert trends. Recommend card-blocking or merchant suspension actions where necessary.
• Document investigation findings accurately within the case management system.
• Prepare clear and concise SAR (Suspicious Activity Report) narratives, ensuring regulatory and internal standards are met.
• Maintain thorough records of evidence, decision-making rationale, and case progression steps.
• Ensure timely closure of assigned cases while meeting quality and compliance expectations.
• Contact cardholders/members through outbound calls to validate suspicious transactions and gather additional information.
• Communicate professionally with merchants when clarification or additional data is required.
• Provide clear explanations and support to cardholders regarding fraud concerns or next steps.
• Ensure adherence to internal fraud risk policies, card network rules, and regulatory guidelines. Stay updated on fraud trends and emerging threats in the digital payments ecosystem.
• Actively identify gaps, inefficiencies, and opportunities within current workflows.
• Provide process improvement suggestions to enhance fraud detection accuracy, reduce false positives, and improve customer experience.
• Establishing good relationships with various departments throughout the organisation to ensure good operational synergy
• Participate in internal and external training programs related to fraud offences detection and prevention and other subjects that may form part of the day-to-day work requirements.
• Treating Tide members fairly by taking responsibility to ensure that their needs are met

WHAT WE ARE LOOKING FOR

What makes you a great fit: 

• 1-3 years of experience in transaction monitoring, fraud investigations, financial crime, Money Laundering and card operations (Acquiring and Issuing).
• Have a strong understanding of risks and relevant controls involved in B2B merchant onboarding, payments transaction monitoring (incl. declines/chargebacks/disputes) and ongoing in-life monitoring.
• Worked in cross-functional set up with strong analytical skills, data driven mindset and ability to work independently
• You have strong understanding and experience of CDD and EDD processes.
• Proficiency with analytical tools and visualisation software (e.g., Excel, Tableau, Looker)
• Attention to detail and quality of the deliverables with growth mindset & extreme ownership.
• A growth, can-do and customer oriented mindset with extreme ownership.
• Willing to work in flexible shift schedules and rotational week-offs.

      Strong knowledge of:

• Payment processes
• Merchant Category Codes (MCCs)
• Fraud patterns and indicators
• Regulatory reporting standards (e.g., SAR)
• Proficiency in case management tools and transaction monitoring platforms.
• Experience contacting cardholders/members through outbound verification calls.

WHAT YOU’LL GET IN RETURN

• Competitive salary 
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 25 Annual leaves
• Family & Friendly Leaves

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE

Directly reporting to the Global Head of Credit & Financial Risk, you will be a key pillar in the 2LoD. You will manage credit risk in a high-growth environment, with a specific focus on scaling credit products,  managing credit exposures such as Negative Balances (NB) and overseeing Contingent Risk.

You will gain in-depth exposure to new product development and senior management, driving the Credit Risk Working Groups and participating in Risk & Compliance Committees. You will partner with senior, cross-functional stakeholders to ensure the timely management of Credit Risk globally, automate credit decisioning oversight and support the 1LoD to scale our proprietary credit portfolio across multiple international markets.

As Credit Risk specialist you will:

• Negative Balance & Proprietary Credit Product Risk Oversight: Independently oversee credit portfolio risks, with deep expertise in Negative Balance (NB) management across Acquiring and Card products. Demonstrated experience in automated underwriting for SME lending is essential.
• E2E Risk Management: Partner with the 1LoD to identify structural weaknesses across the end to end lifecycle of new business. Drive targeted enhancements to mitigate emerging risk trends and address root causes at source.
• Portfolio Analytics: Leverage Flow-of-Funds (FoF) analysis to accurately identify and monitor Working Capital Loans (WCL), NB trends, and contingent risk exposures, translating insights into actionable risk interventions.
• Governance Architecture: Contribute to the design, implementation, and continuous refinement of credit risk frameworks, policies, and procedures, including provisions, write-offs, and accounting oversight.
• Strategic Assessment: Lead comprehensive risk assessments for new products and features, ensuring credit risk is effectively managed throughout the product lifecycle.
• Stakeholder Influence: Act as a central point of accountability for global credit risk initiatives, aligning proprietary credit, partnership credit, Payments, and Acquiring teams to close strategic risk management gaps.
• Advanced Reporting: Develop high-quality executive dashboards and presentations for senior leadership and committees, focusing not only on the data but on the underlying drivers and strategic implications.
• 3rd Party Risk Assessment: Assess the creditworthiness of partners and vendors to ensure robust counterparty risk management.
• Contingent Risk: Evaluate and manage risks associated with partners holding customers’ bank accounts and related exposures.

WHAT WE ARE LOOKING FOR

• Experience: 5+ years of experience in Credit Risk, ideally within FinTech or commercial banking, with a strong focus on SME portfolios.
• Domain Expertise: Proven track record in managing Negative Balance (NB) risk and contingent exposures within Acquiring (Merchant Services) and Card issuing environments.
• Technical Mastery: Preferred - Data-driven and proficient in SQL, with the ability to conduct deep-dive analysis to inform reporting and strategic risk decisions.
• Risk Methodologies: Familiarity with Flow-of-Funds analysis and the mechanics of Wholesale Credit Limits and Counterparty Risk (WCL). Hands-on experience in Small Business loans underwriting.
• Governance Knowledge: Strong understanding of credit risk governance, including experience drafting or finalizing risk policies and appetite statements.
• Analytical Tools: Mastery of Excel and visualization software (e.g., Tableau, Looker) to monitor portfolio KRIs and trends.
• Mindset: A growth mindset with the ability to work independently under uncertainty and navigate a rapidly evolving global FinTech environment.

WHAT YOU’LL GET IN RETURN

Our location-specific employee benefits are designed to cater to the unique needs of Tideans: 

• Competitive Compensation -  Competitive salary and share options.
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office.
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE

Directly reporting to the Global Head of Credit & Financial Risk, you will be a key pillar in the 2LoD. You will manage credit risk in a high-growth environment, with a specific focus on scaling credit products,  managing credit exposures such as Negative Balances (NB) and overseeing Contingent Risk.

You will gain in-depth exposure to new product development and senior management, driving the Credit Risk Working Groups and participating in Risk & Compliance Committees. You will partner with senior, cross-functional stakeholders to ensure the timely management of Credit Risk globally, automate credit decisioning oversight and support the 1LoD to scale our proprietary credit portfolio across multiple international markets.

As Credit Risk specialist you will:

• Negative Balance & Proprietary Credit Product Risk Oversight: Independently oversee credit portfolio risks, with deep expertise in Negative Balance (NB) management across Acquiring and Card products. Demonstrated experience in automated underwriting for SME lending is essential.
• E2E Risk Management: Partner with the 1LoD to identify structural weaknesses across the end to end lifecycle of new business. Drive targeted enhancements to mitigate emerging risk trends and address root causes at source.
• Portfolio Analytics: Leverage Flow-of-Funds (FoF) analysis to accurately identify and monitor Working Capital Loans (WCL), NB trends, and contingent risk exposures, translating insights into actionable risk interventions.
• Governance Architecture: Contribute to the design, implementation, and continuous refinement of credit risk frameworks, policies, and procedures, including provisions, write-offs, and accounting oversight.
• Strategic Assessment: Lead comprehensive risk assessments for new products and features, ensuring credit risk is effectively managed throughout the product lifecycle.
• Stakeholder Influence: Act as a central point of accountability for global credit risk initiatives, aligning proprietary credit, partnership credit, Payments, and Acquiring teams to close strategic risk management gaps.
• Advanced Reporting: Develop high-quality executive dashboards and presentations for senior leadership and committees, focusing not only on the data but on the underlying drivers and strategic implications.
• 3rd Party Risk Assessment: Assess the creditworthiness of partners and vendors to ensure robust counterparty risk management.
• Contingent Risk: Evaluate and manage risks associated with partners holding customers’ bank accounts and related exposures.

WHAT WE ARE LOOKING FOR

• Experience: 5+ years of experience in Credit Risk, ideally within FinTech or commercial banking, with a strong focus on SME portfolios.
• Domain Expertise: Proven track record in managing Negative Balance (NB) risk and contingent exposures within Acquiring (Merchant Services) and Card issuing environments.
• Technical Mastery: Preferred - Data-driven and proficient in SQL, with the ability to conduct deep-dive analysis to inform reporting and strategic risk decisions.
• Risk Methodologies: Familiarity with Flow-of-Funds analysis and the mechanics of Wholesale Credit Limits and Counterparty Risk (WCL). Hands-on experience in Small Business loans underwriting.
• Governance Knowledge: Strong understanding of credit risk governance, including experience drafting or finalizing risk policies and appetite statements.
• Analytical Tools: Mastery of Excel and visualization software (e.g., Tableau, Looker) to monitor portfolio KRIs and trends.
• Mindset: A growth mindset with the ability to work independently under uncertainty and navigate a rapidly evolving global FinTech environment.

WHAT YOU’LL GET IN RETURN

Our location-specific employee benefits are designed to cater to the unique needs of Tideans: 

• Competitive Compensation -  Competitive salary and share options.
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office.
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is  transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

What we’re looking for:

As a Customer Support Specialist (Paid Plans) at Tide, you will be dedicated to providing first-class service to our paid accounts members. You will manage, maintain & nurture relationships. The goal: to generate revenue for Tide and add value for our SMEs. We want to become the most loved go-to business banking app for SMEs. You will be required to work on shifts and weekends on a rotational basis.

As a Customer Support Specialist (Paid Plans) you’ll be:

With the role being in direct contact with our members, you will:

• Identify pain points and address their needs & requirements within the scope of what Tide can deliver or fast track admin/requests for members where possible
• Become a brand advocate for Tide by working closely with the other Plus/Pro team members in optimising & developing the proposition of the plan
• Aim at building and maintaining relationships with our Plus/Pro members by giving them first-rate service
• Be data-driven to monitor existing usage and identify new opportunities based on customer feedback, segmentation, personas, and user research as well as on the pulse for what's happening in the industry

What makes you a great fit: 

• You are comfortable on the phone talking to customers and experience liaising with and responding to member queries (however difficult). Customer-focused mindset is a must!
• You are data literate With Minium 1.5 Years of experience in UK/USA voice process
• You have very good verbal and written English (with EF Set 50 minimum; any certificate for C1 level and above is a plus)
• You have experience with MS Office (mostly Excel)
• You are upbeat and energetic and possess solid problem-solving skills
• You have robust communication with the customer and back to the business
• You can demonstrate the ability to self-drive and multitask, your role may vary day to day as well as strong team collaboration skills working across member services and within memberships teams

It would be really nice if you have:

• Experience in Fin-tech, a start-up or a fast-growing tech company
• Experience using Looker and/or Zendesk
• Experience working in subscription and/or app-based business models
• Experience with membership programmes
• Background working in a customer services support function
• Analytics knowledge to understand member plan usage and optimization

What you’ll get in return: 

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

ABOUT THE ROLE:

As an Engineering Manager at Tide,

• You’re an experienced Engineering Manager with strong technical and people-leadership skills, comfortable operating at scale and driving impact through well-designed platforms.
• You’ll lead the engineering delivery of our subscriptions platform across multiple markets, owning the technical direction and execution of systems that power subscription creation, pricing, lifecycle managements. You’ll focus on building scalable, resilient, and extensible platform capabilities that support growth and evolving business needs.
• You’ll manage and develop a team of engineers, setting clear technical standards and fostering a culture of ownership and continuous improvement. Partnering closely with Product and stakeholders across the business, you’ll turn product strategy into reliable platform solutions and ensure high-quality delivery across the full subscription lifecycle.
• You’ll be part of the Member Engagement Marketing (MEM) engineering group, working closely with Billing, Payments, Marketing, Data, and Finance teams. Together, you’ll deliver a robust and transparent subscriptions platform that enables seamless member experiences and long-term value.

WHAT WE ARE LOOKING FOR:

• Extensive experience (10+ years) building server-side applications and detailed knowledge of Java. 
• Sound knowledge of a backend framework (e.g. Spring/Spring Boot) 
• Experience with running microservices and implementing and consuming RESTful APIs
• Experience engineering scalable and reliable solutions in a cloud-native environment 
• A mindset of delivering secure, well-tested and well-documented software 
• Full ownership of your code and technical solutions across their entire lifecycle, from development to production.
• Experience integrating with various third party providers and partners 
• Sound knowledge and experience working with relational databases. 
• Work effectively in an agile environment, using its practices to deliver value consistently and adapt quickly.
• Ability to communicate technical concepts to a non-technical audience 
• Apply continuous integration, delivery, and deployment practices in day-to-day development to deliver software reliably to production.
• A technical hands on leader who is in the details of what the team is working on day to day.
• Experience leading teams
• Experience directly managing people.

OUR TECH STACK:

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!) 
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable 
• Primary datastores are PostgreSQL via RDS or Aurora (we are heavy AWS users) 
• Docker, Terraform, ArgoCD and, EKS provided by the Cloud team to run the platform 
• DataDog for monitoring, observability and automated SLOs
• GitHub, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first week 
• Angular on Web, Flutter for our mobile app, but from time to time we use Swift and Kotlin
• Fivetran/BigQuery/Looker for the BI insights and Python/FastAPI/Faust + some ML libs for the automated decisioning and risk management 

WHAT YOU’LL GET IN RETURN:

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

ABOUT THE ROLE:

As an Engineering Manager at Tide,

• You’re an experienced Engineering Manager with strong technical and people-leadership skills, comfortable operating at scale and driving impact through well-designed platforms.
• You’ll lead the engineering delivery of our subscriptions platform across multiple markets, owning the technical direction and execution of systems that power subscription creation, pricing, lifecycle managements. You’ll focus on building scalable, resilient, and extensible platform capabilities that support growth and evolving business needs.
• You’ll manage and develop a team of engineers, setting clear technical standards and fostering a culture of ownership and continuous improvement. Partnering closely with Product and stakeholders across the business, you’ll turn product strategy into reliable platform solutions and ensure high-quality delivery across the full subscription lifecycle.
• You’ll be part of the Member Engagement Marketing (MEM) engineering group, working closely with Billing, Payments, Marketing, Data, and Finance teams. Together, you’ll deliver a robust and transparent subscriptions platform that enables seamless member experiences and long-term value.

WHAT WE ARE LOOKING FOR:

• Extensive experience (10+ years) building server-side applications and detailed knowledge of Java. 
• Sound knowledge of a backend framework (e.g. Spring/Spring Boot) 
• Experience with running microservices and implementing and consuming RESTful APIs
• Experience engineering scalable and reliable solutions in a cloud-native environment 
• A mindset of delivering secure, well-tested and well-documented software 
• Full ownership of your code and technical solutions across their entire lifecycle, from development to production.
• Experience integrating with various third party providers and partners 
• Sound knowledge and experience working with relational databases. 
• Work effectively in an agile environment, using its practices to deliver value consistently and adapt quickly.
• Ability to communicate technical concepts to a non-technical audience 
• Apply continuous integration, delivery, and deployment practices in day-to-day development to deliver software reliably to production.
• A technical hands on leader who is in the details of what the team is working on day to day.
• Experience leading teams
• Experience directly managing people.

OUR TECH STACK:

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!) 
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable 
• Primary datastores are PostgreSQL via RDS or Aurora (we are heavy AWS users) 
• Docker, Terraform, ArgoCD and, EKS provided by the Cloud team to run the platform 
• DataDog for monitoring, observability and automated SLOs
• GitHub, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first week 
• Angular on Web, Flutter for our mobile app, but from time to time we use Swift and Kotlin
• Fivetran/BigQuery/Looker for the BI insights and Python/FastAPI/Faust + some ML libs for the automated decisioning and risk management 

WHAT YOU’LL GET IN RETURN:

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

We are hiring across multiple locations

India: Hyderabad, Delhi NCR, Bengaluru
Europe: London, Serbia, Sofia, Lithuania, Berlin

We are hiring across multiple locations

India: Hyderabad, Delhi NCR, Bengaluru
Europe: London, Serbia, Sofia, Lithuania, Berlin

ABOUT THE ROLE

Be at the forefront of the AI revolution, working on cutting-edge projects that shape the future of financial services. You’ll join a passionate team focused on building high-quality, scalable products with real-world impact.

We’re looking for a Staff-level Backend Engineer (AI) to bridge robust backend systems with Generative AI. You’ll design the frameworks, standards, and platforms that allow AI capabilities to scale securely, reliably, and efficiently across the enterprise, going beyond feature delivery to influence long-term technical direction.

As a Staff Engineer you’ll:

• Build core services for Tide’s agentic platform, including APIs, workflow orchestration, and tool integration 
• Integrate bought components where they accelerate delivery, and build where control, trust, and reuse matter most
• Work with product, data, platform, and security teams to productionise shared AI capabilities
• Design services that are reliable, secure, observable, and easy for other teams to adopt
• Help shape reusable engineering patterns for AI-enabled workflows

WHAT WE ARE LOOKING FOR:

• Strong backend or platform engineering experience in production environments.
• Good judgement across APIs, distributed systems, cloud infrastructure, and service design.
• Experience integrating internal and third-party platforms.
• Comfort working in ambiguity and turning emerging needs into robust platform components.
• Strong focus on quality, reliability, and developer usability.
• Experience with AI infrastructure or orchestration is helpful, but not essential.
• Experience in highly regulated industries (Fintech, Healthtech, etc.) where safety and compliance are core to the product is valuable, but not essential.
• Design and build automated evaluation pipelines to measure agent reasoning accuracy and safety trajectories

Our Tech Stack:

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!)
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable
• Primary datastores are MySQL and PostgreSQL via RDS or Aurora (we are heavy AWS users)
• Docker, Terraform, EKS used by the Cloud team to run the platform
• DataDog and Rollbar to keep it running
• GitHub with Sonarcloud, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first 2 weeks
• Angular 2+ with ngrx on Web, Flutter for the Mobile App
• Fivetran/Snowflake/Looker for the BI insights and Python/Faust/Flask/Tecton + some ML libs for the automated decisioning and risk management

StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRez’s core values with India’s dynamic talent ecosystem.   

The Role 

As a Product Analytics Lead at StarRez, you will oversee impact measurement of our software across the customer and user lifecycle. Insights derived from this area of the business will be used to drive product strategy and the roadmap, enhance the customer experience and optimize business performance. This is a senior-level role that combines technical and data expertise, strategic thinking, and leadership to deliver actionable insights and influence decision-making across the organization. 

What You Will Own 

• Data Analysis: 
  
  • Analyze product usage data to uncover insights, trends, and opportunities for growth. 
  • Develop and maintain dashboards and reports to track key performance indicators (KPIs). 
  
  
• Stakeholder Collaboration: 
  
  • Analyze product usage data to uncover insights, trends, and opportunities for growth.
  • Develop and maintain dashboards and reports to track key performance indicators (KPIs).
  • Work closely with product managers, engineers, designers and broader cross functional stakeholders to identify data-driven opportunities.
  • Provide actionable insights to support product development and feature prioritization. 
    
    
• Customer Insights: 
  
  • Conduct behavioral analysis to understand user journeys and identify friction points.
  • Partner with user research teams to supplement qualitative findings with quantitative data. 
    
    
• Experimentation:
  
  • Design, execute, and analyze A/B tests to optimize features and improve user engagement.
  • Recommend changes based on test results to improve product outcomes. 
    
    
• Documentation: 
  
  • Document data analysis processes, insights, and recommendations for future reference. 
    
• Tool Ambassador 
  
  • Support the running of a Centre of Excellence for Pendo, our incumbent Product Analytics tool, in order to realise maximum value from this software
  • Stay across developments of its features and propose ways to leverage and integrate other internal data sources to Pendo to generate the highest impact data sets that can then be used to guide business decisions. 

Required Qualifications 

• 2–4 years of experience in product analytics, business intelligence, or a related field.
• Proficient in SQL for data extraction and manipulation. 
• Familiarity with data visualization tools like Pendo, Tableau, Looker, or Power BI. 
• Experience with analytics tools such as Google Analytics, Mixpanel, or Amplitude. 
• Basic understanding of statistical methods for data analysis (e.g., hypothesis testing). 
• Strong analytical mindset and attention to detail. 
• Ability to translate complex data into clear and actionable insights.
• Effective communication and presentation skills. 
• Bachelor’s degree in Data Science, Statistics, Business, or a related field.
• Hands-on experience with SaaS products is a plus. 

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!  

Reasons to join our Team: 

StarRez is not just a workplace—it’s a place to belong, build, and grow.   

• A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy.   

• Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up.   

• Long-Term Vision: We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive.   

• Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership.   

• Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives.   

If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you.   

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.  

Notice to external Recruiters and Recruitment Agencies:  

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.