Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

We are looking for a talented Individual Contributor to join a cross-functional product team responsible for integrating the Order & Portfolio Management System with the broader platform ecosystem and building new O/PMS features, with a focus on seamless trade lifecycle workflows from order creation through to position synchronization, reconciliation, and post-trade processing.

What You'll Do

• Own features from concept to delivery across the trade lifecycle, producing roadmaps and feature specifications through domain deep-dives and requirements gathering for order workflows, FIX connectivity, allocation logic, and portfolio analytics.
• Articulate product value propositions drawing on knowledge of order routing, execution management, portfolio construction, and position keeping.
• Partner with engineers, architects, and platform partners to translate specs into product, bridging trading desk workflows and back-office accounting while coordinating timelines, dependencies, and deliverables across integration workstreams.
• Build comprehensive test cases covering order routing, execution, position synchronization, data mapping, exception handling, and end-to-end integration.
• Conduct competitor analysis across the OMS/PMS/EMS landscape.

What You'll Need

• 8+ years in front, middle, and/or back-office; 4+ years in product management
• 2+ years direct experience working with OMS and/or PMS platforms, covering order creation, routing, execution, allocation, and settlement.
• Familiarity with how OMS/PMS platforms interact with execution venues, prime brokers, fund administrators, and accounting engines.
• Experience collaborating with engineers in an agile environment.
• Ability to manage multiple workstreams with diligence.
• Graduate degree in software engineering, finance, or a related quantitative field

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

Berkadia Services India Pvt Ltd  

-----------------------------------------------------------------------------------------------  

       Integrity is Everything I We Take the Long View I We believe People Matter I We Stand for Excellence I We Love our Jobs I We Innovate  

The Opportunity 

The Senior Manager – Service Desk role is responsible for the strategic evolution and operational excellence of Berkadia’s Service Desk, leading the transformation from a traditional support model to an AI‑enabled, insight‑driven, self‑service‑first organization. This role owns the reduction of recurring issues, expansion of intelligent automation, and proactive elimination of support demand while ensuring high‑quality support for Berkadia’s global user community.

As a senior leader within Enterprise Technology Services (ETS), this role oversees cross‑regional teams, drives continuous improvement in customer experience, and partners closely with Innovation Technology and business leaders to align service delivery with organizational strategy. Based in India, the Senior Manager serves as a key ETS leader, providing local leadership, strengthening team culture, and representing the organization across India‑based offices.

In this role, individual will be required to work on one or multiple aspects of Innovation verticals with the following key responsibilities –   

Primary responsibilities include the following:

• Own the development of the product strategy and vision supported by internal and external analysis.

Service Desk Strategy & Transformation

• Lead the strategic evolution of the Service Desk, with a primary focus on AI enablement, self‑service expansion, intelligent automation, and measurable reduction of support demands.
• Drive proactive problem management and recurring issue elimination through trend analysis, root cause investigation, and cross‑team collaboration.
• Partner with Innovation Technology, ETS, and other stakeholders to identify and implement automation and workflow optimization opportunities that improve efficiency and user experience.

Customer Experience & Stakeholder Leadership

• Build strong, trusted relationships with business leaders and internal customers by developing a deep understanding of business needs and acting as a strategic advisor for workplace technology support.
• Own Service Desk performance outcomes, including customer satisfaction, resolution quality, demand reduction, and adoption of self‑service and automation capabilities.
• Lead customer experience sessions with business units, translate feedback into actionable improvements, and communicate progress and outcomes to leadership.

Operational Excellence & Metrics

• Ensure reliable, secure, and cost‑effective global support across multiple channels (voice, chat, email, and self‑service) through effective oversight of cross‑regional teams.
• Establish and govern Service Desk operating standards, including processes, escalation models, and service level expectations.
• Leverage Service Desk metrics, KPIs, reports and insights to identify risks and opportunities, prioritize corrective actions, and continuously improve service performance and customer outcomes.
• Establish and enforce clear escalation procedures for individual incidents, systemic service issues, and emerging team or organizational risks; ensure timely communication and escalation to appropriate technical leaders, business stakeholders, and executive partners to mitigate impact and enable informed decision‑making.

Team Leadership & Talent Development

• Lead, coach, and develop a high‑performing Service Desk organization, with an emphasis on future‑ready skills such as automation, AI‑assisted support, analytics, and customer experience leadership.
• Evaluate team skill sets, define clear career paths, and implement training and development programs aligned with the evolving Service Desk operating model.
• Serve as a trusted point of contact for employee feedback and concerns, escalating themes and insights to leadership to support continuous improvement.
• Own and continuously improve Service Desk communication standards across voice, chat, and email, ensuring interactions are clear, professional, and effective for a global user base.
• Coach and develop Service Desk staff on spoken communication, active listening, tone, and cultural awareness to improve clarity and confidence in phone and real‑time support interactions.
• Implement targeted training to strengthen written communication skills for chat and email, including clarity, brevity, empathy, and appropriate use of professional language.
• Establish and reinforce communication best practices tailored to each support channel (casual chat, phone, and email) to improve customer understanding, collaboration, and satisfaction.

India Leadership & Representation

• Serve as the senior ETS leader in India, providing local leadership, strengthening team culture, and representing the organization across India‑based offices.
• Foster collaboration across regions and teams while promoting a positive, inclusive, and high‑engagement work environment.
• Other duties as assigned.

Preferred Qualifications:

• Proven experience leading global or cross‑regional Service Desk organizations supporting 24x7x365 operations.
• Proven ability to apply AI‑enabled and automation‑driven approaches to modernize Service Desk operations, reduce recurring issues, and shift support toward self‑service and proactive resolution.
• Demonstrated success driving Service Desk transformation, including automation, self‑service adoption, and reduction of recurring issues and service demand.
• Strong ability to use service metrics, trends, and analytics to improve response times, resolution quality, and customer experience.
• Demonstrated strength in leading and developing globally distributed teams, including improving communication effectiveness across cultures and support channels.
• Experience establishing and governing Service Desk standards, escalation models, and performance expectations.
• Familiarity with modern IT Service Management (ITSM) platforms (e.g., FreshService or equivalent).
• Excellent verbal and written communication skills, with the ability to influence frontline teams, business partners, and executive stakeholders.

QUALIFICATIONS AND SKILLS REQUIRED 

Education & Experience 

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Over all 10+ years of work experience
•  7+ years of experience in a similar position
• Experience supporting US & India user bases is preferred. 

Perks & Benefits          

Berkadia offers the best-in-class benefits to enable an enjoyable work environment for the employees. Key benefits include – 

• Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement. 

• Transportation: Berkadia offers free transportation to every employee, irrespective of their shift timings. 

• Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employees, including parents. 

• Learn while you Earn: Berkadia encourages employees to learn new skills by sponsoring degrees, certifications, training, and workshops. 
• Wellness: Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program. 

About us 

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets.                                                            

Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other status protected under the law. To learn more about Berkadia, please visit https://berkadia.com/ 

For details about India operations, please visit https://berkadia.com/india/ 

Why us? 

Here At Berkadia, We Believe People Matter. 

In fact, our people are the heart and soul of everything we do. That’s why we employ the top CRE professionals in our industry, and make sure we invest in their personal development and training. With a focus on innovation and insights, we set the bar high – and keep it there – so that we provide best-in-class service for our clients. 

Our culture, or Berkadia Way as we know it, encourages us to truly see people as people, with unique needs, challenges, and objectives. We take this into consideration when working with each other, engaging our clients, and supporting our communities. Thus, instilling a mindset that fosters our shared commitment to self-accountability helps us see our impact on each other and adjust our efforts accordingly. 

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.   

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

We are looking for technically skilled candidates with advanced problem-solving abilities for the position of Systems Administrator.  This position is responsible for providing employees with functional, reliable, and cost effective tools to do their jobs.  You will ensure the optimal running of all systems while managing access to resources and responding to user needs in a timely manner, serving as a resource and reference point for all Internal IT related queries.

This role has a local focus and global scope, based in the Hyderabad, India office and reporting to the Corporate IT Manager (US- EST).

Key Objectives

Objective #1: Support Customer Growth

• Oversees network to achieve minimal downtime
• Contribute to efficient, accurate and timely completion of IT tickets
• Collaborate with leadership on priorities to advance organizational goals
• Perform daily system administration tasks to verify uptime SLAs are surpassed
• Oversee procurement and administration of inventory as needed
• Oversee local “help desk” support for computer software and hardware
• Investigate current and emerging technologies 
• Adhere to compliance policies for effective change management

Objective #2: Eliminate Escalations

• Use monitoring to be the first to know about issues…and take action 
• Lead contributions to a shared script repository for driving expected outcomes at scale
• Oversee department resource library for effective knowledge sharing
• Oversee creation and upkeep of self-service troubleshooting resources
• Lead calls for support projects, initiatives, and incident response as needed
• Oversee after-hours maintenance and critical coverage shifts
• Oversee and perform all user and identity management following the principle of least privilege
• Research industry trends and security best practices to ensure data integrity

Objective #3: Increase Business Profitability

• Coordinate with Compliance Team on technology and actions to protect employees from work disruption
• Gather, report, and take action on department data to implement process improvement
• Reduce re-work and Mean Time to Recover (MTTR)
• Complete timely shutdown of resources

Specialized Experience

• 4+ years experience deploying and maintaining hardware (servers, laptops, etc)
• 4+ years as a Junior System Administrator (Windows, Linux), Junior DBA, or Junior Network Associate
• 2+ years experience using DevOps tools (Git, Kaseya, Powershell, Bash, Terraform, Docker, etc)
• 1 year experience with underlying technologies (SQL, HTTP, SSL, DNS, Load Balancers, VPN, etc)
• Excellent problem-solving and troubleshooting skills to make decisions under pressure
• Ability to think and communicate effectively with a global team
• Attention to detail with the ability to collect and analyze data systematically
• Strong written and verbal communication skills, proficient in the English language
• Passion to innovate, fail, and learn new things to delight customers 
• Work requires the ability to lift 30 to 50 pounds on a regular basis
• BSc/BA in Computer Science, IT, or related field preferred 
• Experience using Monitoring tools a plus (Grafana, Data Dog, Dotnet Counters)
• Experience deploying and maintaining cloud solutions a plus (AWS, Azure)
• Experience contributing to security and privacy audits a plus (PCI/DSS, SOC 2, HIPAA, ISO27001, etc)

At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world.

Celigo is looking for an IT Systems Engineer who will be primarily responsible for engineering IT solutions. The IT Engineer will be solving incoming help desk questions handling level 1 and 2 tickets.This person would liaise with third party support to assist in using cloud-based services.

What would you do, if hired?

• Design and support scalable IT solutions, including SSO expansion, onboarding and offboarding automation, and other global automation initiatives
• Support and maintain core IT infrastructure while contributing to a strong security posture
• Handle Level 1 and Level 2 IT tickets for the US, EMEA, and Philippines regions
• Provide onsite IT support at the India HQ during afternoon hours
• Support onboarding and offboarding processes across US, EMEA, and PH including IT Orientation Calls Mondays. 
• Perform system migrations and tool transitions as needed 
• Use Celigo’s integrator.io platform to automate internal IT workflows
• Build self-service solutions to reduce ticket volume and improve employee experience
• Create and maintain clear IT documentation and runbooks to support global teams and reduce repeat issues
• Partner cross-functionally to improve efficiency and IT service delivery
• Act as a regional bridge between global IT teams by ensuring consistent processes, documentation, and handoffs across US, EMEA, PH, and India

Who are we looking for?

 B.E/B.Tech in Computer Science with 3-5 years hands-on experience

• B.E or B.Tech in Computer Science with 3 to 5 years of hands-on IT experience
• Willing to work a later shift, approximately 1:30 PM to 10:30 PM IST
• Experience administering Google Workspace and supporting Google tools
• Familiarity with tools such as JAMF, Intune, MS Office, Zoom, Slack, LastPass, and Jira or JSM
• Experience with security checks or audits, including CIS benchmarks
• Hands-on experience with automation scripting and API-based workflows
• Strong troubleshooting skills across macOS and Windows environments
• Passion for technology with a proactive, self-driven approach
• Clear communicator with strong interpersonal skills
• Organized, adaptable, and comfortable working in a fast-paced, global environment
• Experience working with globally distributed teams and managing handoffs across time zones

Here you’ll experience

• A flexible, hybrid work culture that values autonomy, collaboration, and trust
• A fast-paced, high-growth environment where innovation and ownership are encouraged at every level
• Continuous learning and upskilling opportunities through internal training, mentorship, and global collaboration
• Exceptional teammates who bring passion, purpose, and creativity to everything they do
• A supportive, inclusive workplace that celebrates diverse ideas and perspectives
• Comprehensive health insurance coverage for employees and dependents
• Generous leave benefits, including paid time off, wellness days, and parental leave
• Recognition programs and career growth opportunities designed to help you thrive
• Modern office spaces that promote connection, collaboration, and fun.

Diversity, Equity, Inclusion, and Accessibility

As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.

Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for an Executive - Programmatic who will:

• Develop strong relationships with counterparts in WPP GOC regional teams (Europe, U.S., Asia)
• Lead the training and growth of your local programmatic team!
• Enforce DV360 and TrueView best practices with a focus on platform expertise, consistency, and quality of work delivery.
• Be accountable for consistent work delivery to WPP GOC regional teams by ensuring a high quality of output.
• Serve as point of escalation for your team and take ownership of resolving challenges.
• Provide career development and coaching for your team. Improvement, and progress. Provide awareness and recognition for jobs well done.
• Provide support to in capacity planning & resource management for the team.
• Present strong and effective communication across all levels

 Skills and Experience

• 1-2 year's professional experience with digital media preferably within a media agency/trading desk
• Experience in Google Marketing Platform (DV360, CM, GA360).
• Experience in top AdTech & MarTech platforms.
• Experience in Client Decks, Programmatic Strategy, New Pitches, etc.
• Hands on experience and knowledge on programmatic platforms.
• Clear thought process & strategy to build on existing businesses.
• Competent in all Microsoft office software
• Working experience in Agency, Trading Desks or Programmatic Tech Partners
• Actual Campaign execution experience with most of the local programmatic players as well as measurement providers

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact

As part of our Global Operations Centre (GOC), you will partner with teams across the U.S., Europe, and Asia to deliver high-performance programmatic media solutions across multiple DSPs and channels.

You will lead strategy, execution, and optimization of display, video, native, CTV,  and emerging programmatic formats—ensuring global best practices are upheld while tailoring strategies to local market needs. This is a role for a programmatic expert who thrives at the intersection of data, technology, and media activation.

Skillset requirement:

Programmatic Strategy & Leadership

• Serve as the global lead for programmatic activation across all buying platforms.
• Develop strategies that leverage audience targeting, contextual intelligence, and dynamic creative optimization (DCO).
• Represent GOC in all programmatic-focused agency/market interactions, ensuring flawless communication and delivery.

Campaign Activation & Optimization

• Oversee setup, QA, optimization, and pacing of campaigns across DV360, The Trade Desk, Amazon DSP, Yahoo DSP, and other platforms.
• Implement structured testing across formats, creatives, and bidding strategies.
• Optimize toward CPA, ROAS, reach, or other KPIs using both manual levers and automated bidding.

Data, Measurement & Insights

• Partner with analytics teams to build custom dashboards and reporting frameworks.
• Apply multi-touch attribution, brand lift studies, and incrementality testing to evaluate performance.
• Ensure consistent taxonomy, naming conventions, and tracking across markets.

Stakeholder & Partner Management

• Collaborate with market teams, creative partners, and platform reps to drive programmatic innovation.
• Guide local markets in adapting global programmatic playbooks while allowing for regional flexibility.

Operational Excellence

• Design SOPs for campaign workflows, QA, and optimization standards.
• Ensure compliance with brand safety, viewability, fraud prevention, and privacy regulations.
• Lead integration of automation tools, AI optimizers, and API-based workflows.

Team Leadership

• Manage and mentor a team of programmatic traders and specialists, fostering growth in emerging areas like CTV and programmatic audio.
• Encourage certification completion (e.g., DV360, The Trade Desk Edge Academy, Amazon DSP).

Innovation & Growth

• Identify new inventory, data partners, and technology opportunities to expand programmatic capabilities.
• Lead tests on new formats such as AR-enabled display, retail media programmatic, and shoppable video.

What We’re Looking For

• 8+ years in digital marketing with a strong focus on programmatic media.
• Hands-on expertise in DV360, The Trade Desk, Amazon DSP, and other major buying platforms.
• Strong understanding of data onboarding, audience segmentation, and DMP/CDP integrations.
• Experience managing large budgets across multi-market, multi-channel programmatic campaigns.
• Proficiency in Excel, Google Sheets, and data visualization/reporting tools.
• Demonstrated ability to train and scale high-performing teams.
• Analytical, solution-oriented mindset with excellent communication skills.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Senior Executive - Programmatic who will:

• Develop strong relationships with counterparts in WPP GOC regional teams (Europe, U.S., Asia)
• Lead the training and growth of your local programmatic team.
• Enforce DV360 and TrueView best practices with a focus on platform expertise, consistency, and quality of work delivery.
• Be accountable for consistent work delivery to WPP GOC regional teams by ensuring a high quality of output.
• Serve as point of escalation for your team and take ownership of resolving challenges.
• Provide career development and coaching for your team.
• Line manages 2-5 direct reports with as many as 10 indirect reports.
• Provide timely and actionable feedback to the team to aid in their development, improvement, and progress. Provide awareness and recognition for jobs well done.
• Provide support to in capacity planning & resource management for the team.
• Present strong and effective communication across all levels.

Skills and Experience

• 3+ year's professional experience with digital media preferably within a media agency/trading desk
• Experience in Google Marketing Platform (DV360, CM, GA360).
• Experience in top AdTech & MarTech platforms.
• Experience in Client Decks, Programmatic Strategy, New Pitches, etc.
• Hands on experience and knowledge on programmatic platforms.
• Clear thought process & strategy to build on existing businesses.
• Competent in all Microsoft office software
• Working experience in Agency, Trading Desks or Programmatic Tech Partners
• Actual Campaign execution experience with most of the local programmatic players as well as measurement providers

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Manager - Programmatic who will:

• Develop strong relationships with counterparts in WPP GOC regional teams (Europe, U.S., Asia)
• Lead the training and growth of your local programmatic team!
• Enforce DV360 and TrueView best practices with a focus on platform expertise, consistency, and quality of work delivery.
• Be accountable for consistent work delivery to WPP GOC regional teams by ensuring a high quality of output.
• Serve as point of escalation for your team and take ownership of resolving challenges.
• Provide career development and coaching for your team. Improvement, and progress. Provide awareness and recognition for jobs well done.
• Provide support to in capacity planning & resource management for the team.
• Present strong and effective communication across all levels

Skills and Experience

• 3+ year's professional experience with digital media preferably within a media agency/trading desk
• Experience in Google Marketing Platform (DV360, CM, GA360).
• Experience in top AdTech & MarTech platforms.
• Experience in Client Decks, Programmatic Strategy, New Pitches, etc.
• Hands on experience and knowledge on programmatic platforms.
• Clear thought process & strategy to build on existing businesses.
• Competent in all Microsoft office software
• Working experience in Agency, Trading Desks or Programmatic Tech Partners
• Actual Campaign execution experience with most of the local programmatic players as well as measurement providers
• Familiar with DSP and exchange revenue streams and be able to negotiate trading benefits.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more.

 Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. At WPP Media, we strongly encourage you to apply if you’re interested, we'd love to know how you can positively impact our team with your experience!

 As an Equal Opportunities Employer, we believe that diversity is vital and positively influences the environment in which we operate. We are committed to fostering a diverse and inclusive work environment that is free of discrimination, harassment or bullying. Race, colour, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status or disability status have no bearing on our hiring decisions, and we encourage all applicants.

 We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Manager - Programmatic who will:

• Develop strong relationships with counterparts in WPP GOC regional teams (Europe, U.S., Asia)
• Lead the training and growth of your local programmatic team!
• Enforce DV360 and TrueView best practices with a focus on platform expertise, consistency, and quality of work delivery.
• Be accountable for consistent work delivery to WPP GOC regional teams by ensuring a high quality of output.
• Serve as point of escalation for your team and take ownership of resolving challenges.
• Provide career development and coaching for your team. Improvement, and progress. Provide awareness and recognition for jobs well done.
• Provide support to in capacity planning & resource management for the team.
• Present strong and effective communication across all levels

Skills and Experience

• 3+ year's professional experience with digital media preferably within a media agency/trading desk
• Experience in Google Marketing Platform (DV360, CM, GA360).
• Experience in top AdTech & MarTech platforms.
• Experience in Client Decks, Programmatic Strategy, New Pitches, etc.
• Hands on experience and knowledge on programmatic platforms.
• Clear thought process & strategy to build on existing businesses.
• Competent in all Microsoft office software
• Working experience in Agency, Trading Desks or Programmatic Tech Partners
• Actual Campaign execution experience with most of the local programmatic players as well as measurement providers
• Familiar with DSP and exchange revenue streams and be able to negotiate trading benefits.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Momentum Financial Services Group is a leading provider of financial services in North America. For over 40 years, we’ve been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Backed by a retail network of 400+ locations and robust digital and mobile platforms, we provide access to cash and related products to help our customers achieve their goals.

Our highly skilled workforce puts customers first in everything we do. We serve 2 million people annually with diverse and innovative financial products such as loans, check cashing, money transfer and prepaid cards. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Money Mart Financial Services provides solutions.

GENERAL FUNCTION

The Helpdesk Agent reports to the Helpdesk Manager(s) and works on the day-to-day operations of the helpdesk. The Helpdesk agent works within a diverse team and ensures that all customer requests and issues are handled in a timely and professional manner within the guidelines of the company’s established policies and procedures.  The Role requires constant attention to detail and includes call and chat handling, resolving customer issues, and meeting performance metrics against established KPI’s and SLA’s.  Responsibilities also include assisting with building knowledge-based solutions and working with internal & external business partners on IT system issues.

DUTIES/RESPONSIBILITIES

• Providing high levels of support for customers.
• Establishing procedures to ensure that all customer issues are addressed accurately and consistently.
• Taking ownership of high priority incidents and escalation.
• Answering questions and/or providing directions related to products and services.
• Planning and scheduling time with all areas of IT support to meet service level agreements.
• Managing call and chat queues to prioritize incoming issues based on business priorities.
• Coordinating with other departments within the organization to resolve customer issues.
• Escalation of critical issues to Application Support teams & Development teams when needed.
• Documentation of all reported issues and activities in the provided ITSM system.
• Maintaining record of all customer chats, calls, complaints, and resolutions for future reference in knowledge-based articles.
• Provide regular updates to the Helpdesk Managers.
• Work collaboratively with IT teams and cross functional business partners, to take advantage of best practice frameworks, methodologies, and service delivery collateral across the organization.
• Serve as a point of contact for escalated tickets.
• Establish trustful relationships with internal and external stakeholders by building collaborative two-way dialogue to ensure strategic alignment and execution against goals and targets.
• Identify opportunities to improve the effectiveness of the team through new working practices or through collaboration and preferred 3rd party vendor partnerships.

Qualifications

EDUCATION

• Associate degree or bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar education or work experience.
• ITIL certification or other relevant industry certifications.

EXPERIENCE

• Minimum of 3 years working experience within a helpdesk call center or IT Service Delivery arena.
• Experience with customer facing IT systems with complex back-office system integrations.
• Broad knowledge in all areas of IT Operations (Networking, telecom, infrastructure, security, desktop support)
• Building and managing key relationships with internal and external business partners.
• Ability to demonstrate resilience and pragmatism in the face of a challenging and continually changing environment.
• Functional knowledge of financial instruments and language such as Installment Loans, Payday Loans, Checks, and industry domains such as loans, underwriting, collections, call center, Fraud, etc.

SKILLS

• Outstanding communication skills. (customer interaction, updates, analysis)
• The ability to articulate complex technical information into simple-to-understand terms.
• Problem-Solving Skills.
• Excellent Written communication (documentation of system issues, analysis, solutions in the ITSM system, and feedback for improvement of help desk procedures)
• Time management
• Working knowledge of Helpdesk software, ticketing systems, and databases.
• Proficiency in the English language is required
• French language skills are a plus.

Additional Information

EMPLOYER’S RIGHTS

• This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
• The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. This document contains Momentum Group’s confidential and proprietary information and is intended for Momentum internal use only.

At MFSG/Momentum/Money Mart, our vision is to transform customers’ lives for the better. With over 40 years of experience in financial services and 400+ retail locations across Canada and the U.S., we are committed to providing tailored financial solutions to underserved customers often overlooked by traditional financial institutions.

Now, we’re bringing this purpose-driven approach to India, and we want you to be part of our journey.

Our Core Values: What Drives Us

Where Everybody is Somebody: We prioritize inclusivity and respect, ensuring that every team member’s voice matters. We foster a collaborative environment where everyone can thrive. 

We Say “Yes” When Others Say “No”: Our team is friendly and compassionate, dedicated to delivering an uplifting customer experience. We go the extra mile to provide solutions that truly make a difference, no matter where our customers are on their financial journey. 

We Have a Passion for Our Purpose: We act with integrity and continually seek ways to grow and innovate. With the largest breadth of products in our industry and new offerings in development, we challenge the status quo to better serve our customers. 

We Win as a Team: We believe in the power of teamwork and diversity, celebrating the unique talents of every team member. Hard work is recognized and valued, creating an environment where everyone contributes to our collective success. 

Why Join MFSG India?

Employee Benefits

We’re committed to supporting your health, well-being, and financial growth:

1. Competitive Employee Benefits

💠 Comprehensive Medical Coverage

• Includes employee, spouse, two children, and two parents.
• Coverage Amount: ₹6 lakhs annually.
• ₹5 lakhs top-up is available if you would like to opt, with thousand rupees per month deduction.

💠 Provident Fund Contribution

• Employer contribution of ₹1,800 per month to support long-term financial security.

💠 Performance-Based Incentives

• Annual bonus of up to 5% of base salary, based on performance and company success.

Reward & Recognition

⭐ Bucketlist Rewards Platform

• Recognizing outstanding contributions through a point-based rewards system.
• Redeem points for gift cards, experiences, and personalized perks that matter most to you.

⭐ Culture of Appreciation

• Celebrating milestones, achievements, and impact across teams.

Work-Life Balance & Flexibility

🏠 Flexible Work Model

• Currently remote, with a future transition to a hybrid model.

📅 Paid Leave Entitlements

• 15 Annual Leaves
• 6 Casual Leaves
• 12 Sick Leaves

If you're looking for a place where passion fuels purpose and where you can make a difference, we invite you to join us at MFSG Technologies (India) Private Limited. Together, let’s win and empower our customers. 

1. Learning & Career Growth

📚 Continuous Learning Culture

• Access to upskilling programs, mentorship, and professional development resources.
• Encouragement to learn, adapt, and innovate in a fast-growing financial services landscape.

🚀 Career Growth Opportunities

• Internal mobility programs to help employees advance in their careers.
• Support for leadership development, industry certifications, and specialized training.

🤝 Collaborative Knowledge Sharing

• Work with global teams, gaining exposure to international best practices.
• Encouragement to share ideas, experiment, and take ownership of impactful projects.