Build, Deploy, and Maintain AI for an Unpredictable World

Striveworks helps organizations harness the power of artificial intelligence to solve real-world national security and business challenges by serving as the command center between data, models, and business outcomes. Founded by data scientists and engineers, Striveworks set out to make the journey from deployment to ongoing optimization simple and effective.

With Striveworks, organizations aren’t just deploying AI—they’re building systems that remain reliable, adaptable, and ready to scale in an unpredictable world. Mission-critical operations require models that perform where they’re deployed, scale as workloads grow, and adapt rapidly as AI capabilities advance. Striveworks meets these demands, increasing reliability and performance while lowering costs—and enabling confident, data-driven decision-making in dynamic environments.

The Role

The Field Program Manager (FPM) is a hands-on leader aligned to a US Army Division HQ who serves as Striveworks’ primary program leadership presence for the Next Generation Command and Control (NGC2) program. This is an “ownership” role, not a coordination role; you are the primary authority for delivery, customer relationships, and growth. The FPM collaborates across a small, cross-functional project team to drive execution against the program roadmap and is the person Striveworks leadership calls when something is at risk. This position is designed for someone who has experience in complex Army environments, who understands how Division-level decisions are actually made, and who is done watching technology fail to land because nobody owned the last mile.

At Striveworks, you are trusted to operate autonomously, step into vacuums, and advocate for the end user with technical specificity. Success is measured by presence and follow-through rather than slide decks. You will serve as the company’s voice in the room, translating customer friction points into actionable technical roadmaps while maintaining a persistent pulse on how capabilities are utilized in the field. We value proactive problem-solvers who can mitigate execution risks independently and ensure that mission-critical systems land effectively within the formation.

Day-to-day responsibilities:

• Own the relationship: Serve as the primary point of contact for all stakeholders, from end users to Division leadership, to build trust and ensure long-term retention
• Drive growth: Identify expansion opportunities within the formation and surface competitive threats or “win signals” to leadership with enough lead time to act
• Define success: Diagnose operational problems before the customer names them, ensuring that Striveworks’ capabilities are providing measurable value
• Bridge the technical gap: Translate field needs into specific, actionable inputs for the engineering team to ensure that product development matches mission reality
• Execute the roadmap: Synchronize technical delivery with contractual milestones, the customer’s operational calendar, and exercise cycles to ensure on-time execution
• Mitigate risk: Identify delivery obstacles early, and autonomously resolve execution issues—escalating them to leadership only with recommended courses of action, not problems

This position offers a fully remote work environment, or you can work hybrid/on site at our office in northwest Austin, TX. You will be expected to travel up to 25% of the time to our customer sites at Schofield Army Barracks in Oߵahu, Hawaiߵi.

The Right Fit

In addition to the specific skills and expertise detailed below, we are looking for individuals who share our values. Sharing a set of values allows us to move at the speed of trust. 

Collectively, we value a high-trust work environment where people respect each other and use candor kindly and constructively. We value work that intersects passion and perseverance, we geek out about the potential of our contributions, and we find joy in working hard on things that matter. Finally, we value taking ownership, having agency, and feeling individual responsibility for collective results.

Here’s what we’re looking for:

• Bachelor’s degree and 4–6+ years of experience with military operations at Division (2-star) level or higher 
• Demonstrated experience planning and directing the execution of complex, multi-stakeholder project activities; proven team leadership in high-accountability environments
• Track record of building and sustaining rapport and trust with senior military and civilian stakeholders across different organizational levels
• Strong written and verbal communication; able to operate credibly across Soldier-level and executive-level audiences in the same day
• Technical fluency to engage software engineers and data scientists as an informed, non-technical counterpart; the ability to translate customer needs to contractual requirements
• Active Secret (or above) US security clearance
• Due to the nature of this role, candidates must have US citizenship

The Wish List

We’re very interested in candidates who possess the above qualifications, and we appreciate and consider the addition of:

• Former Field Grade Officer or Senior NCO, or similar
• Direct experience implementing or integrating battlefield technology within Army formations; you’ve seen a capability succeed or fail at the unit level, and you know why it happened
• Familiarity with DOD IT, network, and communications infrastructure as an operational reality, not just a technical concept
• Working knowledge of agile software delivery practices; able to hold a technical team accountable to a cadence without micromanaging the engineering
• Meaningful exposure to machine learning/AI capabilities in operational or defense contexts—enough to recognize value, identify misuse, and advocate credibly for the customer
• Aptitude with customer success or account management functions within a defense technology vendor

The anticipated base pay range for this position is $145,000–$185,000/year. For candidates located in Hawaiߵi, the anticipated base pay range for this position is $175,000–$220,000/year. Striveworks’ total compensation package includes a competitive base salary, equity grants, and cash bonuses.

The Benefits

• Medical/dental/vision insurance
• Voluntary life, long-term disability, accident, and hospital indemnity insurance
• HSA and FSA (including dependent care FSA) plans 
• 401(k) plan
• Unlimited PTO
• Paid parental leave

Check us out on Built In!

Striveworks is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, belief, sex (including pregnancy and gender identity or expression), national origin, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. Striveworks will not tolerate discrimination or harassment of any kind.

If you require assistance or a reasonable accommodation in the application process, please contact Operations at hr@striveworks.us.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification form upon hire.

Striveworks is a participating employer in the E-Verify program.

Notice to applicants:

We have seen a rise in recruitment scams. Please note that outreach from Khan Academy recruiters will only come from the @khanacademy.org domain. Our team does not use Gmail or other personal accounts for contacting potential candidates. Khan Academy will never solicit money, equipment fees, or sensitive financial information at any stage of the hiring process. We also do not work with external recruiting agencies, so outreach from headhunters presenting opportunities on behalf of Khan Academy is illegitimate. Please always check the email domain and cross-reference the position with the official Khan Academy Careers page to confirm an opening is valid.

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.

OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

We are seeking an experienced and detail-oriented Senior Accounting Manager, Revenue to lead key accounting operations, ensure the integrity of our financial reporting processes, and manage a high-performing team. This role will oversee the full cycle order-to-cash process, revenue recognition under ASC 606, month-end close, and preparation of audit-ready financial documentation. The ideal candidate brings strong GAAP expertise, progressive accounting experience, and a proactive, process-improvement mindset.

Key Responsibilities

Team Leadership and Management

• Directly manage and develop accounting staff, including hiring, on boarding, training, and performance management.
• Provide clear goals, regular feedback, and professional development to support team members.
• Review team deliverables for accuracy and completeness, ensuring high-quality output.

Revenue Recognition & Technical Accounting

• Lead and oversee revenue recognition in compliance with ASC 606, including contract review, performance obligation assessment, and revenue allocation.
• Partner cross-functionally with Sales, Legal, and Philanthropy to review contracts and ensure proper accounting treatment.
• Prepare technical accounting memos and supporting documentation for revenue recognition conclusions.
  Monitor and implement updates to accounting standards and ensure compliance with US GAAP.

Order-to-Cash (O2C) Oversight

• Manage the full cycle order-to-cash process, including billing, cash application, accounts receivable, collections, and revenue reporting.
• Ensure timely and accurate invoicing aligned with contractual terms and funding agreements.
• Oversee AR aging, allowance analysis, and bad debt provisioning.
• Evaluate and enhance O2C workflows, systems, and internal controls to improve efficiency and accuracy.

Financial Close, Reconciliations & Audit Support

• Lead key components of the month-end, quarter-end, and year-end close processes.
• Review and approve journal entries, account reconciliations, and supporting schedules.
• Prepare audit-ready reconciliations and supporting documentation, ensuring accuracy, completeness, and clear audit trails.
• Serve as a primary contact for external auditors for revenue, receivables, and related areas.
• Support preparation of financial statements and variance analyses.
• Support treasury activities as needed, including cash flow monitoring, bank reconciliations, liquidity management, and coordination with banking partners.

Internal Controls & Process Improvement

• Establish and maintain strong internal controls over financial reporting.
  Identify opportunities for automation and continuous process improvement.
• Support ERP implementations, system enhancements, and documentation of accounting policies and procedures.

WHAT YOU BRING

• Bachelor’s degree in Accounting or Finance
• 5+ years of progressive accounting experience, including revenue accounting experience
• 2+ years of people management experience
• Strong expertise in ASC 606 and revenue recognition principles
• Hands-on experience managing the full cycle order-to-cash process
• Experience preparing detailed account reconciliations and maintaining audit-ready supporting documentation
• Deep knowledge of US GAAP and internal controls
• Experience supporting external audits
• Strong analytical skills and attention to detail
• Excellent written and verbal communication skills
• Strong problem-solving and critical-thinking abilities
• Ability to manage multiple priorities in a fast-paced environment
• High level of integrity and accountability
• Collaborative and cross-functional mindset
• Process-oriented with a continuous improvement focus
• CPA preferred
• Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere"
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well! We offer:

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority
• 8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The compensation band for this role is $120,800 - $150,000 USD annually for candidates based in the United States and $163,238 - $202,500 CAD annually for candidates based in Canada.

The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. 

MORE ABOUT US

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Sal's TED talk from 2023
• Our team:  http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

As part of this commitment, Khan Academy will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact careers@khanacademy.org

As a Food Service Assistant at Bezos Academy, you’ll help provide nutritious, compliant meals to children at our tuition-free, Montessori-inspired preschool and provide direct support with a variety of additional tasks both in and out of the classroom. You will manage all aspects of food preparation and service with strong attention to detail, organization, and adherence to safety protocols. Key responsibilities include preparing CACFP-compliant menus, placing food orders and managing food costs, receiving and verifying food deliveries, ensuring all meals are delivered to classrooms on time, and managing all clean-up, organization, and documentation. Assuming full ownership of the kitchen and food operations at the school, you will serve meals in accordance with USDA requirements, Bezos Academy policies, and local childcare regulations.

Beyond the kitchen, you will assist school staff and administration with a variety of tasks including inventory checks, laundry, and other ad hoc duties. As needed, you will also occasionally step into classrooms to provide direct supervision and support to the children. You will become an integral part of your school team working to improve processes and provide an excellent preschool experience where we nurture every child’s full potential. 

LOCATION

We are hiring a part-time Food Service Assistant to support our preschool in Lahaina, Maui  (127 Kukuia St, Lahaina, HI 96761) with an expected start date of August 2026.  

SCHEDULE, BENEFITS, & COMPENSATION

• This is a part-time, non-exempt/hourly position requiring a minimum of 25 hours per week, with occasional opportunities to work additional hours based on school needs.  
• You will work a five-hour shift, Monday through Friday, totaling 25 hours per week. Specific school schedules are determined by school leaders when considering all staff, classroom, and community needs, but are currently expected to be 7:30am-12:30pm. 
• Compensation for this position is $21-$31 per hour. The upper third of the compensation range is typically reserved for existing employees who have been in the role for multiple years and who demonstrate strong performance over time. Starting compensation will vary by qualifications and prior experience. 
• Benefits include paid sick (care) time, accrued based on hours worked, and a 401(k) plan with a 4% employer contribution match.  

MINIMUM QUALIFICATIONS  

• Age 18 with high school diploma or GED 
• Experience working in an institutional or highly regulated kitchen/food setting with a clear understanding of food preparation best practices and protocols 
• Ability to meet all credentialing criteria for early childhood teacher-caregivers (at least 6 months of childcare experience) and food service assistants in the state of Hawaii 
• Ability to meet all state-required training and eligibility requirements, including state-required fingerprint clearance and background check, tuberculosis screenings, trainings, and other credentials and/or qualification documents to be submitted to Bezos Academy prior to the start of employment. 
• Experience working across lines of difference and strong commitment to diversity, equity, and inclusiveness  
• Ability to independently supervise, communicate effectively with, and care for young children safely 
• Ability to lift up to 50 pounds, stand for long periods of time, and perform a variety of repetitive tasks to prepare and serve food safely  
• Active food manager and food handler certifications completed prior to start of hire (http://www.servsafe.com/servsafe-manager) 
• Access to reliable transportation to and from work to ensure timely, effective instruction and to ensure proper staff-to-child classroom ratios 
• Ability to speak, read, and write English fluently 
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)   
•  Familiarity with Hawaii and Hawaiian culture

PREFERRED QUALIFICATIONS  

• Experience working within the guidelines of the US Department of Agriculture and Child and Adult Care Food Program (USDA/CACFP)
• Two or more years of experience working in a school (preschool, early childhood education, daycare, or K-12 environment) or similar kitchen setting
• Working knowledge of food allergens, intolerances, preferences, and accommodations
• Prior experience as an Assistant Teacher in a preschool setting
• Associate’s degree in Early Childhood Education or two years of post-secondary coursework in Early Childhood Education
• Experience with Montessori pedagogy
• Experience with children with special needs
• Fluent in Spanish
• Proficiency in Hawaiian language

RESPONSIBILITIES

NOTE: The combination of responsibilities may vary based on the needs of the school site, students, and prior experiences of the Food Service Assistant.

Food Service and Site Operations

• Place weekly food orders with the vendor based on student attendance trends and food waste analysis
• Receive and verify daily food deliveries to ensure accuracy with order quantities and alignment with the approved menu. If meals are non-compliant, follow the Emergency Food SOP
• Manage all aspects of routine vendor performance to ensure the vendor is meeting or exceeding expectations
• Ensure all meals served to students are compliant and document any menu changes on menu
• Track food consumption and waste daily to ensure food costs remain as lean and efficient as possible
• Prepare and serve meals and utensils to classrooms for each scheduled meal service
• Maintain compliance with strict food hygiene and safety protocols at all times and maintain compliance with all state and local jurisdictional requirements
• Ensure the kitchen, equipment, serving utensils, cookware, and dishes are consistently cleaned, sanitized, and well-maintained
• Manage and organize food inventory, including proper labeling, dating, rotating stock, and discarding items nearing expiration in accordance with food safety guidelines
• Record and log food temperatures prior to each meal service to ensure compliance with safety regulations
• Accommodate children’s special dietary needs, including allergies, medical restrictions, and cultural or religious food requirements
• Assist in serving meals during family engagement and school events as needed

Added responsibilities if food is prepared on-site:

• Place weekly groceries orders based on the menu and current inventory
• Receive and verify food delivery and follow up with vendor if food delivered is incorrect based on the order or spoiled
• Prepare meals according to the planned menu and adapt recipes for dietary restrictions (allergies, religious diets, vegetarian, etc.)
• Prepare meals on a schedule (breakfast/lunch/snack)
• Adapt the menu (make substitutions) to avoid food spoilage and waste following the Menu Substitution SOP
• Help plan menus that are nutritious, budget-friendly, and appealing to students

Added responsibilities if school is under CACFP:

• Ensure vendor provides a delivery receipt and keep it for 3 years
• Children receive the appropriate portion sizes for each meal pattern component by providing correctly sized serving utensils and clearly communicating the required serving sizes to classroom staff upon meal delivery
• Review meal counts for accuracy and upload into SharePoint weekly
• If there are any menu substitutions, provide the necessary menu-supporting documentation (CN label, product formulation statement, Nutrition Facts, standardized recipe)
• Attend the required annual sponsor CACFP training that includes meal pattern, reimbursement, meal counts, claims, recordkeeping, and civil rights
• Clock in/out of Workday based on food-related responsibilities

Classroom Support

• Provide classroom coverage as needed
• Assist teachers with the full implementation of Bezos Academy’s performance standards, policies, and procedures
• Support Bezos Academy classrooms by following regulations and guidelines in the day-to-day operation of the classroom (i.e., cleaning materials, meal prep, nap time transitions, etc.)
• Organize materials and clean the workspace to facilitate the learning process for each child
• Support children’s increasing independence with daily living skills (i.e., washing hands, using the bathroom, eating meals and snacks, cleaning up, etc.)
• Provide 1:1 support for children who are experiencing big feelings
• Develop positive relationships with children

Other

• Assist the Head of School and school staff in other operational duties in the school as necessary when the kitchen work is complete (e.g., support with laundry, front desk support, and other duties as assigned by the Head of School)
• Participate in team meetings, center activities, and staff development

Bezos Academy participates in E-Verify and will provide the federal government with employee Form I-9 Information to confirm authorization to work in the U.S. Bezos Academy only uses E-Verify once a candidate has accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that an employee is authorized to work, Bezos Academy will give the employee written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so the employee can begin to resolve the issue before any adverse employment action is taken. For more information about your right to work, please see the Notice of Right to Work.

Job Summary:  

The Animal Caretaker is responsible for the domesticated animals on the Children’s Farm at Ko’olau Ranch. As directed by the Manager, Land Operations, the Caretaker will perform all aspects of care for the Farm, including but not limited to feeding, watering, grooming and cleaning the animals, maintaining the Farm area in a clean and sanitary condition, coordinating veterinary treatments and other animal services as needed, and working with the Owners and/or their guests during visits to the Farm. 

Essential Duties & Responsibilities 

• Feeding, watering and general care of the animals (50%)
• Cleaning, organization and sanitation of the Farm area and facilities (30%)
• Facilitating Owner/guest visits to the Farm (10%)
• Coordinating veterinarian services and/or outside vendors (5%)
• Managing supply inventories and communicating purchase needs to Supervisor (5%)

Responsibilities & Duties

• Feeds and waters animals according to feeding instructions and established schedules
• Cleans and organizes animals living areas such as stables, pens, cages, and yards
• Cleans and disinfects animal equipment
• Observes animals to identify signs of injury, illness, or disease
• Provides general treatment for animals, contacts veterinarian for more advance treatment
• Grooms animals, which includes washing, brushing, trimming coats, cutting nails, and cleaning ears; coordinates 3rd-party grooming services (i.e. semiannual shearing, farrier services)
• Maintains records of information such as weight, physical condition, diet, feeding schedule, and medications given
• Provides enrichment to animals daily to maintain their health and well-being
• Unloads and stores feed and supplies
• Answers general questions about the animals such as behavior and habitat, facilitates Owner/guest visits to the Farm (i.e. teaching children proper handling techniques)
• Takes phone calls and schedules appointments
• Oversees the ordering of supplies needed for operation; makes recommendations to the Supervisor
• Builds and maintains positive working relationships with coworkers
• Provides first aid to wounded animals
• Administers vaccinations and medications to animals, as directed by the Veterinarian
• Physical demands – Work in all weather elements, lift 50 lbs and heavier items with assistance. Do repetitive physical work such as raking and shoveling, scrubbing, etc. Walk briskly or run if needed.
• Maintenance of grounds in and around zoo
• Assist with veterinary care, administering medication.
• Performs related duties as assigned

JOB SKILLS AND QUALIFICATIONS

• Experience with animals required
• Ability to work with animals and to remain calm in strenuous circumstances.
• Excellent problem-solving skills
• Ability to follow instructions.
• Excellent time management skills.
• Must be able to work independently, make common sense decisions in potentially critical situations.

PHYSICAL DEMANDS & WORKING CONDITIONS

• Must be able to lift and carry 50 pounds at a time.
• Must be able to work outdoors, with frequent exposure to extreme hot temperatures, wet/rainy, windy conditions for one hour plus.
• Physical abilities include lifting/carrying up to 50 lbs. multiple times per shift, pushing, pulling, stooping/crouching, reaching/handling, balancing, sitting, standing, walking, climbing off and on equipment, squatting/kneeling, grasping.

COMPETENCIES

Communication
Communicates clearly and effectively in both verbal and written formats; shares relevant information in a timely and appropriate manner.

Integrity & Trustworthiness
Demonstrates honesty, accountability, and consistently acts in the best interest of the homeowner.

Teamwork
Works effectively both independently and collaboratively; contributes to a positive and cooperative team environment.

Critical Thinking
Assesses situations thoughtfully, anticipates needs, and resolves issues in an efficient and practical manner.

Attention to Detail
Maintains a high level of accuracy and thoroughness in all tasks and responsibilities.

Initiative & Proactiveness
Takes ownership of responsibilities, acts without prompting, and consistently exceeds expectations.

Adaptability
Remains flexible and composed in a fast-paced environment; adjusts effectively to changing priorities and demands.

About This Job

This role requires strong communication and handy-person skills. You will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement. Additionally, you will support in leading and developing a team of employees.

Compensation

• $55000 - $65000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location.
• Up to $150 per month car allowance for eligible employees.
• More benefits and company perks information below.

Essential Job Functions

• Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
• Oversee daily operations and workflow management of assigned portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
• Provide cross-coverage for your team and management when necessary.
• Conduct regular inspections prior to guest and owner arrivals.
• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for.
• Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
• Support the budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis. 
• Partner and assist your Onboarding team when new units join the portfolio.
• Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc).
• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise. 
• Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations. 
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
• Other duties as assigned because every day is different in hospitality!

Skills + Qualifications

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• 1 - 2 years experience working in operational support roles;  housekeeping and maintenance highly preferred. . 
• Prior experience in supervisory or management level positions in a similar industry is highly preferred.
• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

Workplace Environment + Physical Requirements

• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
• We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• Hybrid work environment with in-person local office worktime required.
• Reliable transportation required.
• Regular travel within the locally assigned market and / or region.
• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

Benefits + Perks

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 4% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Flex Time Off
• Employee Assistance Program (EAP)
• Employee Discounts
• Please visit our careers page to review our full benefits offering

Build, Deploy, and Maintain AI for an Unpredictable World

Striveworks helps organizations harness the power of artificial intelligence to solve real-world national security and business challenges by serving as the command center between data, models, and business outcomes. Founded by data scientists and engineers, Striveworks set out to make the journey from deployment to ongoing optimization simple and effective.

With Striveworks, organizations aren’t just deploying AI—they’re building systems that remain reliable, adaptable, and ready to scale in an unpredictable world. Mission-critical operations require models that perform where they’re deployed, scale as workloads grow, and adapt rapidly as AI capabilities advance. Striveworks meets these demands, increasing reliability and performance while lowering costs—and enabling confident, data-driven decision-making in dynamic environments.

The Role

The Embedded Operations Manager is Striveworks’ permanent, on-the-ground presence at a US Army Division HQ, accountable for the “last mile” of the NGC2 program. Partnered with the Field Program Manager and Technical Lead, you bridge the gap between high-level program intent and daily tactical execution. This role is designed for a mission-driven professional who thrives on proximity to the Soldier and understands that in an operational environment, presence and follow-through are the only currency that matters. You are the critical link that determines whether Striveworks is viewed as a vendor or a trusted partner.

Operating with high autonomy, you manage the ground-level logistics, readiness, and relationships that keep the program moving. An Embedded Operations Manager operates with autonomy, sound judgment, and an ownership mentality—not because someone is watching, but because the mission demands it. This role requires someone who can hold the ground professionally when the rest of the team is remote, who can read a room full of Soldiers and a room full of senior leaders with equal credibility, and who knows instinctively when to solve a problem and when to escalate one. As an operations manager, you take personal ownership of the mission. You are the program’s earliest warning system, ensuring that our software engineers and data scientists are perfectly synced with the unit’s operational reality.

Day-to-day responsibilities:

• Ensure operational readiness: Own the preparation and execution checklists for all exercise cycles and operations, avoiding preventable gaps in systems or facilities access
• Manage on-site logistics: Lead end-to-end ground logistics, including equipment accountability, teammate enablement, and local project team coordination
• Cultivate Soldier-level trust: Build deep, daily relationships across the formation to ensure that Striveworks’ capabilities are integrated into the unit’s actual workflow
• Act as an early warning system: Identify and surface customer friction points, sentiment shifts, and emerging requirements to leadership with enough lead time to act
• Resolve ground-level issues: Handle customer exceptions and satisfaction issues autonomously, escalating scope changes or senior commander demands to the Field Program Manager
• Coordinate field execution: Synchronize on-site team activities with the technical roadmap, ensuring ground-level progress alignment to operational requirements
• Maintain situational awareness: Provide continuous updates on delivery risks and blockers to ensure that program leadership is never surprised by conditions on the ground

This position offers a hybrid/on-site work environment at customer sites at Schofield Army Barracks in Oߵahu, Hawaiߵi. You will be expected to travel up to 15% of the time.

The Right Fit

In addition to the specific skills and expertise detailed below, we are looking for individuals who share our values. Sharing a set of values allows us to move at the speed of trust. 

Collectively, we value a high-trust work environment where people respect each other and use candor kindly and constructively. We value work that intersects passion and perseverance, we geek out about the potential of our contributions, and we find joy in working hard on things that matter. Finally, we value taking ownership, having agency, and feeling individual responsibility for collective results.

Here’s what we’re looking for:

• Bachelor’s degree or equivalent demonstrated experience and 3+ years of experience with military operations at brigade level or higher; someone who understands how formations operate, not just how they’re organized
• Demonstrated ability to operate autonomously in ambiguous, high-stakes environments; sound judgment about when to act and when to escalate
• Track record of building trust with Soldiers and senior leaders through presence and follow-through—not rank or slide decks
• Strong written and verbal communication across organizational levels; able to represent Striveworks credibly in any room at the formation
• Sufficient technical fluency to participate meaningfully in software delivery conversations without leading them
• Active Secret (or above) US security clearance
• Due to the nature of this role, candidates must have US citizenship

The Wish List

We’re very interested in candidates who possess the above qualifications, and we appreciate and consider the addition of:

• Direct experience with Army battlefield technology implementations at the unit level; you’ve watched a capability land well or fail badly, and you know the difference
• Familiarity with DOD IT, network, and communications infrastructure as an operator, not just an observer
• Experience with systems-account management, system access administration, or similar on-site enablement responsibilities in a DOD environment
• Prior experience in an embedded, liaison, or resident role with a defense technology vendor or program office
• Exposure to agile software delivery practices—enough to track a sprint, understand a backlog, and ask the right questions of a technical team
• Enough familiarity with machine learning/AI capabilities in operational contexts to explain basic value propositions to a skeptical Soldier

The anticipated base pay range for this position is $155,000–$180,000/year. Striveworks’ total compensation package includes a competitive base salary, equity grants, and cash bonuses.

The Benefits

• Medical/dental/vision insurance
• Voluntary life, long-term disability, accident, and hospital indemnity insurance
• HSA and FSA (including dependent care FSA) plans 
• 401(k) plan
• Unlimited PTO
• Paid parental leave

Check us out on Built In!

Striveworks is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, belief, sex (including pregnancy and gender identity or expression), national origin, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. Striveworks will not tolerate discrimination or harassment of any kind.

If you require assistance or a reasonable accommodation in the application process, please contact Operations at hr@striveworks.us.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification form upon hire.

Striveworks is a participating employer in the E-Verify program.

About This Job

This role requires strong communication and handy-person skills. You will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement. Additionally, you will support in leading and developing a team of employees.

Compensation

• $60000 - $62000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location.
• $500 Sign-on bonus paid out after 30 days of employment. Must apply on or before 5/15 to be eligible.
• Up to $150 per month car allowance for eligible employees.
• More benefits and company perks information below.

Essential Job Functions

• Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
• Oversee daily operations and workflow management of assigned portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
• Provide cross-coverage for your team and management when necessary.
• Conduct regular inspections prior to guest and owner arrivals.
• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for.
• Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
• Support the budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis. 
• Partner and assist your Onboarding team when new units join the portfolio.
• Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc).
• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise. 
• Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations. 
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
• Other duties as assigned because every day is different in hospitality!

Skills + Qualifications

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• 1 - 2 years experience working in operational support roles;  housekeeping and maintenance highly preferred. . 
• Prior experience in supervisory or management level positions in a similar industry is highly preferred.
• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

Workplace Environment + Physical Requirements

• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
• We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• Hybrid work environment with in-person local office worktime required.
• Reliable transportation required.
• Regular travel within the locally assigned market and / or region.
• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

Benefits + Perks

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 4% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Flex Time Off
• Employee Assistance Program (EAP)
• Employee Discounts
• Please visit our careers page to review our full benefits offering

About This Job

This role requires strong communication and handy-person skills. You will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement. Additionally, you will support in leading and developing a team of employees.

Compensation

• $60000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location. 
• Up to $150 per month car allowance for eligible employees.
• More benefits and company perks information below.

Essential Job Functions

• Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
• Oversee daily operations and workflow management of assigned portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
• Provide cross-coverage for your team and management when necessary.
• Conduct regular inspections prior to guest and owner arrivals.
• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for.
• Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
• Support the budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis. 
• Partner and assist your Onboarding team when new units join the portfolio.
• Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc).
• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise. 
• Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations. 
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
• Other duties as assigned because every day is different in hospitality!

Skills + Qualifications

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• 1 - 2 years experience working in operational support roles;  housekeeping and maintenance highly preferred. . 
• Prior experience in supervisory or management level positions in a similar industry is highly preferred.
• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

Workplace Environment + Physical Requirements

• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
• We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• Hybrid work environment with in-person local office worktime required.
• Reliable transportation required.
• Regular travel within the locally assigned market and / or region.
• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

Benefits + Perks

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 4% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Flex Time Off
• Employee Assistance Program (EAP)
• Employee Discounts
• Please visit our careers page to review our full benefits offering

Stratolaunch is seeking a Sr. Account Manager – INDOPACOM to serve as a front-end Business Development leader responsible for building relationships across the regional command and driving strategic award opportunities within Indo-Pacific programs. This individual will help shape and capture opportunities by translating customer needs into funded programs, with a particular focus on how Stratolaunch’s developing Targets portfolio can support military exercises across the INDOPACOM region. This is intended to be a hands-on role for someone who can lead capture strategy, develop win themes, build relationships, and contribute to proposal development in partnership with the broader BD team.

ESSENTIAL RESPONSIBILITIES

• Manage and execute the full business development lifecycle across INDOPACOM-related pursuits.
• Lead capture activities by developing win strategies, capture plans, and opportunity shaping plans that position Stratolaunch for award.
• Translate customer needs, operational gaps, and exercise requirements into program requirements and actionable win strategies.
• Develop and execute customer engagement plans to build understanding of customer priorities, mission challenges, and funding pathways.
• Identify where Stratolaunch capabilities, including the evolving Targets portfolio, align to Indo-Pacific military exercises and customer needs.
• Build and maintain relationships with key stakeholders across INDOPACOM and relevant service components, commands, and partners.
• Lead solution strategy in partnership with internal business development, solution architects, and technical teams to mature offerings and shape pursuits.
• Support proposal development by contributing to strategy, messaging, and written content as part of a larger BD/proposal team.
• Brief pipeline status, pursuit strategy, and closure plans to senior and executive leadership on a regular basis.
• Execute capture gate reviews and help drive disciplined pursuit management across assigned opportunities.
• Assess customer exercise needs and help define where tailored capability solutions may be required to support mission success.
• Represent Stratolaunch in the region as a trusted, credible, and proactive business development partner.

 QUALIFICATIONS

• Recent experience working with INDOPACOM J7 and/or J8.
• Deep familiarity with the INDOPACOM mission environment and the military exercise ecosystem across the region.
• Strong understanding of Joint Staff/COCOM technology and employment requirements spanning the U.S. Air Force, U.S. Space Force, U.S. Navy, U.S. Marine Corps, U.S. Army, and key allied/coalition partners.
• Demonstrated ability to connect customer need, operational demand, and funding strategy to help close opportunities.
• Experience with acquisition processes, strategic planning, and opportunity shaping.
• Ability to build relationships while also doing hands-on capture and proposal work without relying on a large support staff.
• Strong written and verbal communication skills, including the ability to help write proposal content and executive-level briefing material.
• Strong business development and/or capture management background preferred.
• Ability to understand warfighter needs, command priorities, exercise gaps, and where Stratolaunch solutions can provide value.
• Candidates should be able to understand mission need, capability fit, and solution tailoring at a level sufficient to shape opportunities effectively.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Business, Engineering, National Security Studies, Public Policy, or a related field preferred; equivalent relevant experience may be considered.
• 15+ years of relevant experience supporting INDOPACOM, a combatant command environment, or closely related defense organizations.
• Prior experience in business development, capture, account management, strategic planning, military exercises, acquisition, or operational planning strongly preferred.
• Backgrounds may include senior civilian professionals supporting INDOPACOM, or military officers exiting service at approximately the O-6 level or comparable experience, particularly those who are comfortable working as individual contributors in a hands-on role.

Special remarks regarding work environment, if applicable

• This position is located in the Honolulu, Hawaii area.
• Frequent travel is required to Washington, D.C., Mojave Air & Spaceport, and other domestic locations.
• This role will serve as Stratolaunch’s on-location business development presence in Hawaii and may help support longer-term growth of company operations in the region.
• This position may involve the operation of company vehicles as part of assigned duties

The Experience Specialist (Guest Services) On-Call is a key ambassador of the Sensei guest journey, responsible for delivering seamless, personalized service from pre-arrival through departure. This role manages daily guest flow, welcomes and checks in guests, supports itinerary building, and executes real-time changes with precision and care. Working cross-functionally with all departments, the Experience Specialist (Guest Services) On-Call ensures accurate scheduling, clear communication, and proactive problem-solving to create a smooth and elevated experience for every guest. By anticipating needs and supporting both guests and internal teams, this position plays a vital role in creating a smooth, thoughtful, and elevated wellness experience for every guest.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

On Property Guest Support 

• Primary On-Property Guest Contact – Serves as the dedicated point of contact for guests throughout their stay, delivering warm, personalized service from check-in to departure. Manages real-time itinerary adjustments, fulfills special requests, and provides thoughtful recommendations on dining, activities, and resort offerings. Receives guest handoff from the Pre-Arrival Team 72 hours prior to arrival to ensure a seamless experience and proactively resolves issues to uphold the highest standards of service.
• Guest Welcome & Check-In – Welcome guests with warmth and professionalism, executing seamless check-in and check-out of appointments in accordance with established protocols and standards.
• Itinerary Management – Build, update, and fine-tune guest itineraries throughout their stay, ensuring alignment with their state intentions, preferences, and adherence to established protocols and standards.

Room Only & External Wellness Requests

• Room Only Booking Requests (LEP) – Manage wellness service booking requests from Four Seasons Lāna’i Experiences Planners (LEP) for Sensei room-only guests. Monitor the LEP inbox and ensure requests are answered within 24 hours and the inbox is cleared by noon and 3:00pm daily. Follow all established scheduling procedures and booking protocols.
• Manele VIP Booking Requests – Manage wellness service booking requests from Four Seasons Executive Assistants for Four Seasons Manele Beach Resort VIP guests. Monitor the LEP inbox and ensure requests are answered within 24 hours and the inbox is cleared by noon and 3:00pm daily. Follow all established scheduling procedures and booking protocols.
• Island Club Booking Requests – Manage wellness service booking requests from Island Club Members. Monitor the LEP inbox and ensure requests are answered within 24 hours and the inbox is cleared by noon and 3:00pm daily. Follow all established scheduling procedures and booking protocols.
• Internal Space Reservation Requests – Manage internal wellness space reservation requests. Confirm bookings are handled promptly and in compliance with established scheduling protocols.

Guest Experience Support

• Sensei Knowledge Resource – Serve as a trusted source of information, confidently responding to guest questions and requests across a wide range of topics including, but not limited to: The Sensei Way, Sensei Wellness Packages, The Weekly Activity Calendar, Guide, Spa and Wellness Services and confidently speak to various Guide and Practitioner specialties and modalities, Sensei by Nobu menu and In Room Dining Menu, Four Seasons, Love Lāna’i and Island Activities, local directions, shopping, on and off property dining, local entertainment, hotel services, and safety.
• Service Recovery & Empowerment – Proactively resolve guest issues and empowered in turning around any guest opportunities that may arise; taking ownership to troubleshoot and resolve issues, while upholding the highest level of service.
• Billing & Reporting: Ensure accurate guest service charges, billing, and reporting, addressing transaction disputes as needed.
• Interdepartmental Collaboration: Manages interdepartmental communication between Sensei Pre-Arrival Specialists (PAS), the Sensei Property Pre-Arrival Experience Specialist, Sensei Leadership Team, Four Seasons Reservations, Four Seasons Retreat Hosts, Four Seasons Lāna’i Experience Planners (LEP) to inform, update and follow-up on guest needs.
• Brand Representation – Serve as a brand ambassador for Sensei’s philosophy and uphold Sensei values in daily practices.
• Professional & Welcoming Demeanor – Demonstrates warmth, sincerity, and professionalism in all verbal and nonverbal guest interactions.
• Professional Appearance – Maintain impeccable grooming, hygiene, and wear uniform and proper footwear as directed.
• Guest Privacy & Safety – Maintain confidentiality and security of all guest information and follow all safety procedures and policies.
• Workspace Organization – Maintain a clean, organized, and professional workspace at all times.
• Administrative Tasks – Complete clerical tasks such as filing, mailing, photocopying, and supply organization as needed.
• Facilities & Maintenance Reporting – Immediately report equipment malfunctions, safety hazards, supply needs, and injuries to a supervisor.
• Training & Compliance – Successfully complete all required training and certifications. Adhere to all company and departmental policies.
• Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers.
• Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.
• Teamwork – Develop and promote teamwork and cooperation among co-workers
• Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
• Other Duties as Assigned – Support supervisors and operations as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience

• Bachelor’s Degree or higher in Hospitality, Event Planning, Operations with an interest in health and wellness or comparable experience preferred.
• Experience working in the medical and/or wellness industry at a front desk or control desk, reservations, call center or hotel concierge.

Required Technical / Other Skills and Abilities

• Experience in computer, reservations, and itinerary systems. Literate in software packages such as Microsoft Office, Book4Time or other spa booking systems, Opera or other PMS software, OASIS, dining reservations systems, Asana, and Outlook.
• Ability to effectively communicate verbally and in writing with guests and co-workers.
• Strong understanding of guest experience.
• High commitment to guest satisfaction and service including maintaining a courteous and professional manner and a positive attitude, exhibiting a willingness to help, and promoting positive interactions with guests.
• Ability to proactively sell products and services.
• Good organizational skills and the ability to pay close attention to detail with minimal supervision.
• Must be able to have flexible hours and work evenings, weekends and holidays.

Required Licenses/Certifications

• None

PHYSICAL REQUIREMENTS

The physical requirements described on the attached “Physical Requirements of Position” chart are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See attached “Physical Requirements of the Position.”

CONFIDENTIAL INFORMATION

This position has access to confidential information – (customer personal data, credit cards, medical records).

COMPANY FUNDS

This position has no access to company funds

Traits We Value 

• Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr Agus’ teachings and writings
• Collaborative mentality and the ability to recognize how to get things done as a team
• Self-confidence and composure to accept critique, process it, and apply the learnings to improve
• Resourceful and adaptable, understanding that a big idea can come from anywhere 
• Open to learning, developing new skills and professional experiences 
• Loves a good challenge  
• Resourceful and adaptable  
• A strong sense of curiosity  
• Embraces feedback and constantly seeks to improve  
• Collaborative and knows how to get things done as part of a team 

Compensation & Benefits  

• Competitive Salary 
• Robust and comprehensive Health Insurance 
  • Medical (100% paid HMO), Dental, Vision, Life, Disablity insurance and Voluntary Insurance Plans 
• Employee Assistance Program
• 401k Plan Matching 
• Tax Savings Benefits Plans 
  • Pre-tax 401l Matching Plan 
  • Healthcare Flexible Spending Account (FSA) Saving Plan
• Wellbeing Benefit - Monthly allowance for wellness/wellbeing related expenses 
• Employee Discount Program

Living and Working on the Island of Lānaʻi

Lānaʻi is the third-smallest island in the Hawaiian Islands and home to a close-knit family-orientated community of approximately 3,300 residents contributing to its strong sense of community and local pride.  98% of the island is owned by Oracle founder and Sensei Wellness co-founder Larry Ellison, who also owns both on-island Four Seasons resorts located just under 9 miles from each other and the average speed limit in the city is 20 mph.   

Lanai is home to one K-12 school, a gas station, a few owner-operated eateries and sundries stores, a two-screen movie theatre, and the newly renovated Lāna’i City Bowling Alley.

Working on Lānaʻi offers a unique opportunity to be part of a small, collaborative team in a setting where community and connection matter. This lifestyle is best suited for individuals who are excited by serene island living, no stoplights, and are intentionally seeking a slower paced lifestyle.  For those who choose it with intention, living and working on Lānaʻi can be deeply rewarding, offering meaningful work, strong relationships, and a rare sense of place.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report. 

Mattermost is seeking a Senior Account Executive – Federal (Navy Focus) to own and expand one of our most strategic territories, centered on the United States Navy. This is a quota-carrying individual contributor role focused on strategic selling, renewal expansion, and net-new growth across the Navy ecosystem—spanning commands, program offices, and the supporting contractor ecosystem across NAVAIR, NAVSEA, SPAWAR/PEO C4I, NAVWAR, ONR, BUMED, and more.

The ideal candidate brings deep Navy domain expertise, established relationships across acquisition and mission stakeholders, and proven experience working with Federal Systems Integrators (FSIs) to accelerate program-level adoption. This is a high-impact, high-visibility role reporting directly to the VP of Federal Sales.

What You'll Do

Own and Grow the Navy Territory

• Serve as the primary seller responsible for Mattermost's Navy business across commands, N-codes (N2/N6), PEO organizations, program offices, and mission-aligned stakeholders.
• Develop and execute multi-year account strategies aligned to Navy modernization and mission priorities.
• Expand Mattermost's footprint across additional commands and programs through strategic penetration and executive alignment.
• Identify, qualify, and advance pipeline across Navy commands, program offices, and associated systems integrators and prime contractors.
• Track Navy IT modernization initiatives, budget cycles, and acquisition strategies to anticipate and shape opportunities ahead of the competition.

Drive Strategic Renewals and Expansion

• Maintain executive ownership of large-scale renewals and expansion motions across the territory.
• Partner closely with an Account Manager who supports renewal execution, while retaining accountability for strategic renewal outcomes.
• Identify cross-program expansion opportunities within existing deployments.

Close Complex Enterprise SaaS Transactions

• Lead sophisticated, multi-threaded sales cycles involving technical validation, security review, contracting workflows, and executive sponsorship.
• Manage the full sales cycle from prospecting through negotiation and close, including large, complex, multi-year enterprise software agreements (deal sizes of $500K–$5M+).
• Navigate Federal procurement environments including FAR/DFARS requirements and common contract vehicles (IDIQs, GWACs, OTAs, GSA MAS, SEWP, CIO-SP3).
• Build strong internal deal governance and forecasting discipline through Salesforce.

Execute a Federal Partner Ecosystem Motion

• Develop and manage strategic co-sell relationships with major Federal Systems Integrators, including Leidos, SAIC, Booz Allen Hamilton, General Dynamics IT, and others.
• Partner with Federal distributors and VARs (e.g., Carahsoft) to navigate contract vehicles, renewal workflows, and net-new agency entry.
• Align with partner capture teams and distributor resources to position Mattermost within prime contracts, task orders, and program-level pursuits.
• Maintain clear ownership of deal strategy and close execution while leveraging partners to accelerate procurement and expand reach.

Deliver Predictable Revenue and Forecast Accountability

• Carry and achieve an annual quota across net-new and strategic expansion outcomes.
• Maintain high forecast accuracy, deal hygiene, and pipeline rigor in Salesforce.
• Provide clear visibility to Sales leadership and Finance on deal timing, risks, and execution plans.
• Develop account plans and Executive Business Reviews (EBRs) that align Mattermost capabilities to Navy mission requirements and long-term strategic priorities.
• Provide competitive intelligence and market feedback to product, marketing, and leadership teams to inform Mattermost's federal go-to-market strategy.
• Represent Mattermost at Navy and defense industry events and conferences (WEST, Sea-Air-Space, AFCEA, etc.).

What We're Looking For

Required Qualifications

• 7+ years of enterprise SaaS sales experience, with a minimum of 4 years selling directly into U.S. Navy or broader DoD accounts
• Demonstrated track record of meeting or exceeding quota, with deal sizes of $500K–$5M+
• Established network of relationships within the Navy: program offices, N-codes (N2/N6), PEO organizations, commands, and/or supporting prime contractors
• Experience co-selling with Federal Systems Integrators and navigating partner-influenced deal structures
• Deep familiarity with Navy and DoD acquisition processes, including FAR/DFARS, contract vehicles (GSA MAS, SEWP, CIO-SP3, DIBNet, etc.), and funding mechanisms (O&M, RDT&E, SBIR/STTR)
• Experience selling into CMMC, FedRAMP, IL4/IL5/IL6, or similar DoD compliance environments
• Exceptional communication and executive presentation skills; comfortable briefing flag officers, SES civilians, and C-level executives
• Self-starter with the ability to thrive in a fast-moving, remote-first environment with high levels of autonomy
• Availability to travel approximately one week per month for customer/prospect visits and events
• Must be a U.S. citizen and eligible to obtain a U.S. government security clearance

Clearance Requirements

• Must be eligible to obtain and maintain a U.S. security clearance
• Active Secret clearance preferred; TS/SCI is a plus

Preferred Qualifications

• Prior U.S. military service, preferably Navy or Marine Corps, or extensive experience in defense contracting supporting Navy programs
• Experience selling secure collaboration, DevSecOps tooling, cybersecurity, or mission-critical infrastructure software
• Familiarity with Navy IT modernization initiatives such as Project Overmatch, CANES, or NIWC-managed programs
• Experience supporting deployments in controlled or classified environments (IL4/IL5/IL6)
• Established relationships within key Navy stakeholders and FSI partner ecosystems
• Familiarity with Mattermost, Slack, Microsoft Teams, or competing collaboration platforms in a federal deployment context
• Bachelor's degree in Business, Information Technology, or a related field (or equivalent professional experience)

What Success Looks Like in Year 1

• Successfully retain and expand the major Navy renewal footprint
• Build executive-level relationships across Navy acquisition and mission hierarchies
• Establish repeatable co-sell execution with strategic FSIs
• Close net-new program opportunities across Navy commands and program offices
• Deliver predictable, finance-ready forecasting and pipeline visibility

Why Mattermost

Mattermost is uniquely positioned at the intersection of secure collaboration, mission software, and defense modernization. This role offers the opportunity to shape and scale Mattermost's presence within one of the largest and most strategic branches of the U.S. Department of Defense.

If you thrive in complex environments, understand how mission outcomes drive technology adoption, and want to sell software that matters—we'd love to hear from you.

Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

JOB DESCRIPTION

Job Title:            Service Supervisor

Reports to:        Hawaii Island Branch Operations Manager

FLSA Status:      Exempt

Division:             HPC

Department:     Service

Locations:          Hilo

POSITION SUMMARY: Under the direction of the Hawaii Island Branch Operations Manager, the Service Supervisor accomplishes the departmental goals by developing parts sales and service opportunities with new customers, as well as maximizing sales with existing customers. The Service Supervisor ensures the successful daily operations of the branch.

ESSENTIAL FUNCTIONS:

1. Ensures successful operations of daily branch responsibilities by daily review of all timecards and service reports, daily work in progress (WIP) review, and reviewing work orders prior to closing.
2. Maintains records by recording problems and corrective actions planned and completing service reports and SIMS.
3. Assists with managing costs by identifying work orders that are higher than the estimated or quoted cost and reviewing the work schedule to update WIP priorities, segments, parts, deliveries, and completion deadline. Implements methods of payment by identifying credit status and obtaining approval for credit, if necessary.
4. Inputs data to computer by compiling and sorting information, establishing entry priorities, and completing input.
5. Maintains customer satisfaction by establishing rapport with customers and others in a position to help meet customer needs.
6. Assists with the preparation of machinery service by answering phones and data processing.
7. Maintains technicians’ payroll information by ensuring technicians’ repair description is correctly captured.
8. Prepares work orders by inputting data, contacting customers for purchase order numbers, obtaining credit approval if needed, collecting payment for cash jobs, and making copies for files.
9. Prepares vendor statements for approval by reviewing, researching unpaid invoices, and requesting for copies of outstanding invoices from vendors.
10. Prepares invoices for payment by verifying amounts, selecting account numbers, and making copies for files.
11. Maintains quality service by following organization standards.
12. Maintains technical knowledge by attending educational workshops and reviewing publications.
13. Supports cross departmental operations within the branch (Service, Sales, Rental, Parts).
14. Identifies and coordinates facility needs to include maintenance, repairs, improvements, and safety compliance.
15. Upon return of equipment, checks for damage and coordinates with service for fueling, repairs, etc.
16. Knowledgeable of Hawthorne Rent It Service processes, systems, and equipment.
17. Contributes to team effort by accomplishing related results as needed.
18. Conducts evaluations for direct reports.
19. Provides Ownership of Service and Branch Excellence Metrics for the branch.
20. Provides first level, on-island support for customer issues and disputes.
21. Is responsible for the branch WIP Management Process.
22. Is responsible for the rollout and adherence to corporate programs / ERP usage by the branch.
23. Ensures all service work is quoted and approved and proactively communicated to the customer.
24. Ensures corporate policy adherence for branch service operations staff, including service process control, safety, EHS, etc.
25. Ensures monthly EHS facility audits are conducted and communicated with corporate safety.
26. Is responsible for the branch Service vehicle fleet maintenance, licensing, and repair.
27. Completes all other duties as assigned by management.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent.
2. Must have a minimum of 3-5 years experience in a CAT Dealer with demonstrated successful ability as a Service Coordinator.
3. Must have a valid Drivers License with a good driving record.
4. Must have PC skills.
5. Must have the ability to communicate clearly, both orally and in writing.
6. Must have the ability to multi task and establish priorities.
7. Must have the ability to maintain organization in a changing environment.
8. Must have the ability to maintain a flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines.
9. Must have an excellent customer service aptitude and proper business etiquette.
10. One year proven experience in a lead, supervisory or relevant role (PREFERRED).

PHYSICAL DEMANDS:

1. Walking: Moves about on foot, often through uneven terrain.
2. Handling: Seizes, helps, or works with hands.
3. Lifting: Raises or lowers miscellaneous equipment up to 50 pounds.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Climbing: In and out of equipment.
8. Vision: Reads paperwork, employment files, and records on the computer.
9. Talking: Communicates by radio, phone, and in person.
10. Sitting: Sits at desk and in vehicles for extended periods.
11. Lifting: Lifts up to 60lbs. daily, frequent exertion.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office and shop environment with variations of temperature and weather.
3. Exposure: Subject to foul odors, fumes, and harsh substances.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $65,000 - $75,000 annually