KA-Senior  Customer Success Manager

Role summary –As a Senior Customer Success Manager, you will be responsible for driving the adoption and growth of Payoneer’s solutions among SMEs and professional businesses in China. You will partner closely with key customers to understand their needs, strengthen engagement, and unlock growth opportunities through Payoneer’s products. By building strong relationships and executing scalable customer development strategies, you will play a critical role in increasing customer retention, expanding business impact, and supporting Payoneer’s market growth in China.

Location: Yiwu; Hangzhou; Ningbo; Zhengzhou; Suzhou; Nanjing; Hefei

On-site
Full time

What you’ll do

Oversee and manage existing client relationship and play an active role in developing and building long-term relationships with top users to identify emerging business, collaboratively develop value propositions that address client needs.

• Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell.
• Growing the company’s capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects.
• Review and propose process improvement that drive client and market penetration.
• Build business success stories and case studies.
• Maintaining all information of customer activity within CRM platform.
• Maintain and exceed country targets in areas of # of clients from our direct business.

Drive events, below the line activities and represent Payoneer in industry forums to drive awareness.

• Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team.
• Develop long-term strategic relationships with key stakeholders.
• Draft various business reports.
• strong business growth and sales capabilities.
• Independently own large, impactful customer strategy work end-to-end ；And can obtain growth opportunities for customers
• Work with internal teams, customers, and partners across the globe.
• Develop insights required to drive breakthrough success ；Can clearly develop regional customer strategy plans.
• High capability to solve issue that require cross functional collaboration.
• Work with clients to prove the underlying thesis of your strategy work ，Always maintain good communication and cooperative relationships with your clients
• Capable of project management ；Collaborate with internal teams to drive cross-company execution
• Strong structured reporting ability ；Clearly articulate the opportunities and directions you see to your leader

Who you are

• A Bachelor's degree, preferably in business or communications
• Native Mandarin with high level of English communications
• 5+ years of account management, business development or other relevant experience
• 8+ years of experience in selling complex solutions to corporate level clients – SME in Greater China
• Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting the financial impact
• Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
• Strong written and verbal communication skills
• Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
• Track record of meeting and exceeding business established goals
• Ability to make decisions in a changing environment, anticipate future needs and drive results.
• High level of organization and focus and ability to work under pressure
• Excellent analysis and problem-solving skills, with creativity to look at problems from new angles
• Project management experience– Batch resolution of customer issues ，Manage most of your clients in bulk using project management methods, with strategic approaches and experience in winning market share for potential large clients
• Experience using salesforce.com or a similar CRM system
• Experience in the Payments or Banking industry or finance and tax
• Experience with direct sales for small businesses engaged in cross border trade
• Experience with digital marketing, affiliate marketing, social media
• Experience with data analytics & BI tools

POSITION SUMMARY

As a Field Process Engineer you will be responsible to understand our customers’ needs, and provide process support and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation.

As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our tool sets at customer sites.

JOB RESPONSIBILITIES 

• Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
• Drive continuous improvement of the customer experience through team, process and support tool development.
• Drive and manage new product installs and subsequent process development.
• Leading new site start up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
• Define project scope and resource planning together with BU, escalate to Manager for resource gap.
• Support CS EE /Sales/BU as one team to success site base operation/service.

REQUIREMENTS

• Master Degree or above.
• Solid technical knowledge and deep business perspective in the Semiconductor industry, preferably in CVD/ALD/Furnace/EPI related.
• Strong industry experience that support complex instrumentation, applications and informatics.
• Ability to work in a team environment with tight deadlines and multiple priorities.
• Ability to collaborate with others to find the best solutions
• Good command of English

We are supporting a well-funded, next-generation Layer 1 blockchain project. The platform is purpose-built for the tokenization and on-chain circulation of real-world assets (RWA) and stablecoins, with a strong focus on institutional adoption.

The team is building infrastructure that bridges traditional Web2 institutions into Web3, expanding on-chain asset diversity, unlocking new yield opportunities, and enabling broader investor participation. Their mission is to help enterprises overcome operational, regulatory, and knowledge barriers, allowing them to deploy assets on-chain in a secure, compliant, and scalable manner. With deep RWA domain expertise and strong technical execution, the team is developing institutional-grade blockchain infrastructure and a comprehensive decentralized ecosystem designed to support large-scale, real-world asset adoption.

They are seeking a visionary COO to architect and scale the DeFi ecosystem. You will be the "engine room" of the project, turning complex decentralized protocols into a thriving, globally recognized ecosystem. This is a role for a growth-obsessed leader who understands that in Web3, community and liquidity. 

Key Responsibilities

•  Design and execute the roadmap for ecosystem expansion, ensuring company becomes a primary hub for DeFi activity.
•  Identify and secure Tier-1 strategic alliances with other protocols, VCs, and institutional liquidity providers.
• Oversee high-impact marketing and community initiatives to drive Total Value Locked (TVL) and user acquisition.
•  Build and manage high-performing remote/local teams across marketing, BD, and operations.

Candidate Profile

• 5+ years of deep immersion in the Web3 space with a demonstrable track record in DeFi.
• You have successfully scaled a protocol or platform from early stage to market leader.
• Experience reporting to executive boards or top-tier management.
• Fluent English is mandatory; Mandarin is a plus but not required.

Key Responsibilities

• Responsible for overall system performance of SiC CVD products at our customers to achieve high customer satisfaction.
• Resolve customer issues. Find containments fast, then drive structural solution and implementation.
• Responsible for IQ performance and improvement of released products.
• Collect and Analyze and report system performance data and define improvement plants.
• Lead a team of peers for problem solving and root cause analysis.
• Support customer SiC CVD hardware development (both new development and CIP - continuous improvement projects)
• Drive ASM SOP’s and protocol, able to guide co-workers on One COMM (FSM/Fiori), PCP, PDP, change request, NC, FA, CIP, clear technical input in CCB
• Maintain and enhances procedures and documents checklists and best-known methods for service, preventive and corrective maintenance tasks.
• Work responsibly with all ASM resources and departments in a multifunctional and high paced atmosphere independent of supervision on highly complex problems
• Consistently provide fast, quality solutions to field and customer personnel and create new BKM’s through a documented procedure.
• Explain highly technical and complex information to peers, management, and customers both in verbal or written mediums.
• Have a safety-first mentality

Travel

• Be willing to travel domestically and internationally as required, typically 30-50%Travel

Education

• Master’s or bachelor’s Degree in engineering discipline
• 5-10 years of related experience
• Native Chinese and fluent English in speaking and writing

Requirements Knowledge

• 5 years of experience in the semiconductor industry including deposition experience in EPI, ALD, PEALD, and/or SiC 5 years’ experience with ASM specific toolsets is preferred.
• Bachelor's degree in a technical field (I.e. Mechanical, Electrical, or Chemical Engineering)
• Very highly skilled in electrical and mechanical techniques and overall equipment system knowledge (HW / SW, Process)
• Utilize logical troubleshooting methodologies to diagnose problems
• Strong knowledge of Semiconductor disciplines, such as vacuum techniques, robot controllers, PLCs, mechanical and pneumatic valves, and statistical process control.
• People management skills, ability to motivate and resolve conflict effectively
• Strong computer skills, working knowledge of MS Office, OneComm, SharePoint, Sap Competency

Customer Focused

• Build customer confidence in ASM products and services through direct contact and professional mannerisms in all situations
• Acts as a role model and mentor while assisting in the development of customer service skills with subordinates and peers
• Strong positive attitude even in a challenging environment
• Be a system expert for support of field problems, travel to customer site domestically and internationally

Results Drive

• Ability to handle multiple tasks simultaneously
• Ability to work both as an independent contributor and in various team environments
• Accurate, timely reporting
• Own and drive escalated equipment events to resolution following ASMs escalation protocols
• Driven personality with discipline of ownership of responsibilities and independence

Communications

• Excellent communication and interpersonal skills; speak and write in a clear, concise manner
• Organize and drive meetings through strong organizational skills and leadership qualities
• Ability to establish relationships in a matrix organization, across regions and time zones, and engage the right people for support as needed
• Strong presentation skills
• Accurately convey issues to peers, management, or customers and able to influence others to achieve results
• Strong ability to develop action plans for technical issues with customers and field personnel and present to the customer

Delegating

• Is able to delegate accountability of activities to peers and subordinates.

Directing

Evaluates and provides constructive feedback to co-workers about their results, responsibilities and performance

We are supporting a well-funded, next-generation Layer 1 blockchain project. The platform is purpose-built for the tokenization and on-chain circulation of real-world assets (RWA) and stablecoins, with a strong focus on institutional adoption.

The team is building infrastructure that bridges traditional Web2 institutions into Web3, expanding on-chain asset diversity, unlocking new yield opportunities, and enabling broader investor participation. Their mission is to help enterprises overcome operational, regulatory, and knowledge barriers, allowing them to deploy assets on-chain in a secure, compliant, and scalable manner. With deep RWA domain expertise and strong technical execution, the team is developing institutional-grade blockchain infrastructure and a comprehensive decentralized ecosystem designed to support large-scale, real-world asset adoption.

We are seeking a KOL Growth Marketing Manager to lead creator and influencer engagement, drive brand awareness, and scale user acquisition through strategic partnership and campaign execution. This role is crafted for a growth-oriented marketer who knows how to leverage Key Opinion Leaders (KOLs), influencers, and content partners to amplify the network’s visibility and community reach. 

Responsibilities

• Lead the strategy and execution of KOL/influencer marketing initiatives that align with broader ecosystem growth and brand positioning goals. 
• Source, vet, negotiate, and manage relationships with top-tier KOLs, content creators, and industry thought leaders in the blockchain/Web3 space to drive measurable campaign outcomes. 
• Build and own creator partnership frameworks, including content calendars, engagement briefs, deliverables, budgets, and performance tracking. 
• Collaborate with cross-functional teams (Brand, Social, Product, BD, and Events) to integrate KOL efforts with key product launches, ecosystem milestones, and marketing campaigns. 
• Define and report on key performance indicators for KOL programs — including reach, engagement, conversions, and ROI — and use data to optimize strategies and tactics. 
• Support community engagement through co-created content, AMAs, livestreams, and events that strengthen trust and advocacy among target audiences. 
• Maintain a dynamic and forward-looking radar on industry trends, platform dynamics (Telegram, X, YouTube, Discord, TikTok), and emerging creator ecosystems relevant to Web3 audiences. 

Professional Profile

• 3–6 years of experience in KOL/influencer marketing, growth marketing, or ecosystem engagement — ideally within Web3, blockchain, or high-growth technology environments. 
• Demonstrated success running and scaling KOL campaigns with measurable impact on brand awareness and user adoption. 
• Deep understanding of social platforms, digital content formats, and creator ecosystems, especially in Web3 audiences. 
• Excellent negotiation, communication, and relationship management skills. 
• Data-driven mindset with competency in performance analytics, campaign measurement, and optimization. 
• Ability to work collaboratively across product, marketing, and business functions to align campaigns with strategic milestones.

Highly Valued Skills

• Existing network of top Web3 KOLs, creators, or influencers. 
• Experience tailoring influencer and community programs for multiple global markets or regions. 
• Proficiency with analytics, tracking, and creator management tools (UTMs, engagement platforms, social analytics). 
• Fluency in English and Mandarin or additional regional languages.

KOL 增长营销经理

我们正在支持一个资金充足的下一代 Layer 1 区块链项目。该平台专门用于现实世界资产（RWA）和稳定币的代币化及链上流通，重点关注机构的采用。

团队正在构建基础设施，将传统的 Web2 机构连接到 Web3，拓展链上资产的多样性，解锁新的收益机会，并促进更广泛的投资者参与。他们的使命是帮助企业克服操作、监管和知识障碍，使其能够以安全、合规和可扩展的方式在链上部署资产。凭借深厚的现实世界资产领域专业知识和强大的技术执行能力，团队正在开发面向机构的区块链基础设施和综合去中心化生态系统，旨在支持大规模的现实世界资产采纳。

我们正在寻找一位 KOL 增长营销经理，负责创作者和影响者的参与，推动品牌意识，并通过战略合作和活动执行来扩大用户获取。这一角色专为面向增长的市场营销人员而设计，他们知道如何利用关键意见领袖（KOL）、影响者和内容合作伙伴来增强网络的可见性和社区影响力。

职责

• 领导 KOL/影响者营销倡议的战略和执行，以与更广泛的生态系统增长和品牌定位目标对齐。
• 寻找、审核、谈判并管理与区块链/Web3 领域顶级 KOL、内容创作者和行业思想领袖的关系，以推动可衡量的活动成果。
• 建立和拥有创作者合作伙伴框架，包括内容日历、参与简报、交付物、预算和性能跟踪。
• 与跨职能团队（品牌、社交、产品、业务发展和活动）紧密合作，将 KOL 的努力与关键产品发布、生态系统里程碑和营销活动整合。
• 定义和报告 KOL 项目的关键绩效指标，包括覆盖率、参与度、转化率和投资回报率，并利用数据来优化策略和战术。
• 通过共同创作的内容、问答活动（AMA）、直播和活动支持社区参与，增强目标受众的信任和倡导。
• 及时关注行业趋势、平台动态（Telegram、X、YouTube、Discord、TikTok）以及与 Web3 受众相关的创作者生态系统。

专业背景

• 在 KOL/影响者营销、增长营销或生态系统参与方面拥有 3-6 年的经验，理想情况下是在 Web3、区块链或高增长技术环境中。
• 在运行和扩展 KOL 活动方面取得过可衡量的品牌意识和用户采纳影响的成功经历。
• 深刻理解社交平台、数字内容格式和创作者生态系统，尤其是在 Web3 受众中。
• 出色的谈判、沟通和关系管理技能。
• 数据驱动的思维模式，具备绩效分析、活动衡量和优化能力。
• 能够与产品、市场营销和业务职能团队协作，以将活动与战略里程碑对齐。

高度重视的技能

• 在顶级 Web3 KOL、创作者或影响者中已有的网络。
• 针对多个全球市场或地区量身定制影响者和社区项目的经验。
• 精通分析、跟踪和创作者管理工具（UTM、参与平台、社交分析）。
• 精通英语和普通话或其他区域语言。

We are supporting a well-funded, next-generation Layer 1 blockchain project. The platform is purpose-built for the tokenization and on-chain circulation of real-world assets (RWA) and stablecoins, with a strong focus on institutional adoption.

The team is building infrastructure that bridges traditional Web2 institutions into Web3, expanding on-chain asset diversity, unlocking new yield opportunities, and enabling broader investor participation. Their mission is to help enterprises overcome operational, regulatory, and knowledge barriers, allowing them to deploy assets on-chain in a secure, compliant, and scalable manner. With deep RWA domain expertise and strong technical execution, the team is developing institutional-grade blockchain infrastructure and a comprehensive decentralized ecosystem designed to support large-scale, real-world asset adoption.

We are seeking an Ecosystem Marketing Manager & Event Lead to define and execute our ecosystem growth strategy. This role is designed for a strategic operator who understands how to position a Layer 1 network within the broader Web3 landscape, build meaningful partnerships, and use high-impact events as a catalyst for ecosystem expansion, developer adoption, and institutional engagement.

Responsibilities

• Own and execute the ecosystem marketing strategy, positioning the network as a core infrastructure layer for RWA, stablecoins, and institutional use cases.
• Design and lead global ecosystem events, including developer conferences, hackathons, roadshows, demo days, and institutional forums, from strategy to execution.
• Build and manage relationships with developers, founders, protocols, venture partners, and ecosystem stakeholders to drive long-term network adoption.
• Collaborate closely with BD, product, and engineering teams to align ecosystem messaging with protocol capabilities, roadmap milestones, and partner launches.
• Develop ecosystem narratives, campaign frameworks, and go-to-market strategies that clearly communicate the network’s technical and institutional value proposition.
• Manage external agencies, community partners, and vendors to ensure high-quality execution across events, sponsorships, and ecosystem initiatives.
• Track and analyze ecosystem growth metrics (developer engagement, partner activity, event ROI) and iterate strategies based on data-driven insights.
• Represent the project at major industry conferences and ecosystem events as a senior ecosystem spokesperson.

Professional Profile

• 5+ years of experience in ecosystem marketing, community growth, partnerships, or event leadership within Web3, fintech, or high-growth technology environments.
• Strong understanding of Layer 1 / Layer 2 ecosystems, developer communities, and the dynamics of decentralized networks.
• Proven experience leading large-scale Web3 events, hackathons, or ecosystem programs with measurable impact.
• Exceptional communication skills, with the ability to translate complex technical concepts into clear, compelling narratives for diverse audiences.
• Strategic thinker with hands-on execution ability, comfortable operating in fast-moving, ambiguous environments.
• Experience working cross-functionally with engineering, product, BD, and leadership teams.

Highly Valued Skills

• Existing network across Web3 developers, founders, VC funds, and ecosystem partners.
• Experience working with institutional-facing blockchain products or RWA-related initiatives.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Prior experience scaling early-stage blockchain ecosystems from zero to one.

我们正在支持一个资金充足的下一代 Layer 1 区块链项目。该平台专门用于现实世界资产（RWA）和稳定币的代币化及链上流通，重点关注机构的采用。

团队正在构建基础设施，将传统的 Web2 机构连接到 Web3，拓展链上资产的多样性，解锁新的收益机会，并促进更广泛的投资者参与。他们的使命是帮助企业克服操作、监管和知识障碍，使其能够以安全、合规和可扩展的方式在链上部署资产。凭借深厚的现实世界资产领域专业知识和强大的技术执行能力，团队正在开发面向机构的区块链基础设施和综合去中心化生态系统，旨在支持大规模的现实世界资产采纳。

我们正在寻找一位生态系统营销经理和活动负责人，负责定义和执行我们的生态系统增长战略。这个角色专为理解如何在更广泛的 Web3 生态中定位 Layer 1 网络的战略运营者而设计，旨在建立有意义的合作伙伴关系，并利用高影响力的活动作为生态系统扩展、开发者采纳和机构参与的催化剂。

职责

• 拥有并执行生态系统营销战略，将网络定位为 RWA、稳定币和机构用例的核心基础层。
• 设计和主导全球生态系统活动，包括开发者大会、黑客马拉松、路演、展示日和机构论坛，从战略到执行全程参与。
• 建立和管理与开发者、创始人、协议、风险投资伙伴和生态系统利益相关者的关系，以推动长期网络采纳。
• 与业务发展、产品和工程团队密切合作，以使生态系统信息与协议能力、路线图里程碑和合作伙伴发布保持一致。
• 开发生态系统叙事、营销框架和市场推广战略，清晰地传达网络的技术和机构价值主张。
• 管理外部机构、社区合作伙伴和供应商，以确保在活动、赞助和生态系统倡议中的高质量执行。
• 跟踪和分析生态系统增长指标（开发者参与、合作伙伴活动、活动投资回报率），并根据数据驱动的洞察迭代战略。
• 作为高级生态系统发言人，代表项目参加主要行业会议和生态系统活动。

专业背景

• 在 Web3、金融科技或高增长技术环境中拥有 5 年以上生态系统营销、社区增长、合作伙伴关系或活动领导经验。
• 对 Layer 1 / Layer 2 生态系统、开发者社区以及去中心化网络的动态有深入理解。
• 具备主导大规模 Web3 活动、黑客马拉松或生态系统项目的经验，且有可衡量的影响。
• 出色的沟通能力，能够将复杂的技术概念转化为清晰、有说服力的叙述，使不同受众易于理解。
• 具有战略思维能力和动手执行能力，能够在快速变化和模糊的环境中自如运作。
• 具备与工程、产品、业务发展和领导团队跨职能合作的经验。

高度重视的技能

• 在 Web3 开发者、创始人、风险投资基金和生态系统合作伙伴中已有网络。
• 具有使用面向机构的区块链产品或与 RWA 相关的倡议方面的经验。
• 强大的项目管理技能，能够同时管理多个计划。
• 之前有从零到一扩展早期区块链生态系统的经验。