Job Title: Finance SME

Key Responsibilities

• Lead, mentor, and grow a high-performing team of AI/ML engineers, fostering a culture of innovation, collaboration, and excellence.
• Define and execute the roadmap for AI/ML projects, ensuring alignment with business objectives and product strategy.
• Architect and oversee the development of scalable, robust, and production-grade AI systems on cloud platforms (AWS, Azure, GCP).
• Drive best practices for the full machine learning lifecycle, including MLOps, CI/CD for ML, model monitoring, and governance.
• Collaborate closely with product managers, data scientists, and other engineering leaders to translate business requirements into technical solutions.
• Stay at the forefront of advancements in AI/ML, including Large Language Models (LLMs) and agentic AI, to identify and implement new opportunities.
• Manage project timelines, resources, and stakeholder communication to ensure the timely delivery of high-quality AI solutions.

Required Qualifications

• Strong understanding or experience leading AI/ML teams in a SaaS or enterprise software environment.
• Deep expertise in time series forecasting and machine learning.
• Experience architecting and deploying scalable, production-grade AI systems on cloud platforms (AWS, Azure, GCP).
• Solid understanding of MLOps, CI/CD for ML, and cloud-native architectures.
• Deep knowledge of LLM APIs, prompt engineering, and conversational AI patterns.
• Experience with agentic frameworks and autonomous agent architectures.
• Proficiency in Python and modern software development practices (testing, code review, CI/CD).
• Proven track record of delivering complex technical projects on time with high quality.
• Excellent communication, collaboration, and stakeholder management skills.
• Track record of delivering impactful AI solutions in a fast-paced, agile environment.

Preferred Qualifications

• Master’s or Ph.D. in Computer Science, AI, Machine Learning, or a related field.
• Experience with large-scale data processing frameworks like Spark.
• Familiarity with the challenges of applying AI in enterprise planning or financial domains.
• A portfolio of published research or contributions to open-source AI projects.

What Makes This Role Exciting

You will be a key leader in Anaplan’s AI journey, with the autonomy to shape our technical direction and build a world-class engineering team. This is a unique opportunity to solve complex, real-world problems and deliver intelligent solutions that empower major global enterprises to make more informed decisions. You will work with a passionate team on the cutting edge of AI, making a tangible impact on our product and the industry.

We’re looking for a Digital Account Manager who can build strong client partnerships, drive impactful digital work, and lead projects from pitch to execution.

In this role, you will work closely with clients and internal teams to understand business needs, solve challenges, and deliver high-quality, integrated digital solutions.

What you’ll do

• Lead end-to-end delivery of digital projects, from briefing to execution
• Build and grow long-term client relationships, identifying opportunities to expand accounts
• Act as the key point of contact for clients, with a deep understanding of their business and industry landscape
• Collaborate with cross-functional teams across strategy, production, and operations
• Drive responses to briefs and RFPs, shaping solutions with internal teams
• Manage project scope, timelines, and budgets to ensure seamless delivery
• Support sales efforts and contribute to business growth
• Coordinate across global teams to deliver integrated work
• Track and report on project performance, including sales and forecasts

What we’re looking for

• 5+ years of experience in account management within digital, advertising, or related fields
• Proven ability to grow client accounts and manage senior stakeholder relationships
• Strong understanding of the digital ecosystem and integrated marketing
• Experience managing diverse projects including digital, film, and experiential
• Excellent communication, planning, and stakeholder management skills
• Ability to work across teams, geographies, and time zones
• Calm under pressure with strong problem-solving skills
• Hands-on mindset with the ability to both execute and lead
• Experience working with large or global clients is a plus
• MBA or postgraduate degree in Marketing preferred

If this sounds like you, we’d love to hear from you.

#LI-Hybrid
#LI-PP1

Digital Asset Manager

In the role of a Digital Asset Manager, you will be responsible for managing the delivery of digital and print assets to platforms and vendors and administering the uploads to the Digital Asset Management system for one of MediaMonks’ biggest clients. Our creative production teams across the globe produce content for every possible channel you can think of on a daily basis. All this content has to be properly structured, named, tagged and stored in our client’s DAM platform as well as uploaded to various platforms for trafficking following the respective guidelines and naming conventions. 

In addition to that, you are responsible for training new team members, offering first-line support on user questions, PM queries, and producing documentation and reporting for each delivery. 

Our DAM also has an asset library, used by our client and their agencies. You can assist our monks with questions they receive from these parties too. Part archivist/vault, part technology wizard, part instructor, and part enforcer, you will use your skills and knowledge to help the team work efficiently. This is high-volume, high-velocity work. Accuracy is critical and new material will be coming in from many teams. 

Our ideal candidate is a fast and flexible go-getter who jumps on tasks at hand but also looks ahead at what is coming in the (near) future) collaboration with our creative and operational team is key here.
You have a solution-oriented mindset, a sharp eye for detail, a knack for building and maintaining processes and relationships, and a natural aptitude for collaboration and tech.

In this role, you will:

• Your key objective is flawless, timely & complete syndication of assets to platforms and DAM using the right naming conventions and metadata. All efforts to ensure assets can be trafficked and found in a heartbeat.
• Follow asset delivery protocols for each project to the dot while navigating at times uncertain platform delivery requirements through collaboration with PMs and QA team. 
• Produce delivery reports according to the predefined protocols and attach those to the corresponding JIRA tasks. 
• Flag in advance any risks related to the timeliness or completeness of the delivery of the files. 
• Your role is key in making our collaboration with clients a success. If assets are not delivered to platforms on time - a campaign start is at risk and the content team effort to produce the assets on time is annulled.
• Proactively flag any discrepancies in the requirements or the process and propose solutions/updates to the established process. 
• Maintain and update delivery checklists to ensure consistent processes across all projects and Delivery Teams.
• Develop and maintain training materials for both the DAM and its integrated tools.
• Train new and existing monks where needed on our DAM, asset review and approval platform and asset library.
• Collaborate with your counterparts in other time zones.
• Answer first-line support questions on the use of the DAM and the asset library.

Experience you already have:

• 2-4 years of professional experience as a Digital Asset Manager and asset delivery in advertising and marketing.
• Experience using a Digital Asset Management (DAM) system. Preferably as administrator, or at least as librarian/curator.
• You’re experienced in working with creative, ops and account teams.
• You combine asset management with critical thinking and a hands-on approach; this enables you to ask the right questions and waterproof training materials and feature requests for future development.
• You have a strong understanding about the different types of assets used to make creative work (image, video, sound, font, animation, templates, etc.)
• An ability to adapt quickly and accommodate creative requirements without compromising compliance and integrity.
• Fluent in English, both written and verbal, with excellent communication skills.
• You are a consummate networker and relationship builder with the ability to navigate a global organization.
• Ability to work independently as well as collaboratively in a team environment.
• Ability to work under pressure of tight deadlines and changing priorities.

#LI-SC1

#Hybrid

As the Sr. Manager of Marketplace Operations, you will own the end-to-end "Order-to-Cash" (OTC) strategy for MongoDB’s most critical growth engine. You are a "manager of managers," tasked with unifying the billing and collections functions into a single, high-efficiency Marketplace Center of Excellence.

You will own the daily financial operations of MongoDB’s cloud marketplace business across AWS, Azure, and GCP. Ensure seamless integration between partner portals and internal finance systems while safeguarding transaction accuracy, revenue integrity, and operational continuity. Proactively identify risks and implement scalable solutions as transaction volumes grow.

Based in our Gurugram office, you will sit at the intersection of Finance, Sales Operations, and Cloud Engineering. You aren't just managing a ledger; you are managing the financial health of our most critical growth channel, ensuring that high-volume marketplace transactions are billed accurately and collected with surgical precision.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

What You’ll Do

• Strategic Leadership: Define the vision and operational roadmap for the Global Marketplace Finance team, ensuring that billing accuracy and collection velocity keep pace with our hyper-growth
• Oversee Marketplace Billing Operations: Lead the team responsible for the complex "Top of Funnel" financial activities. This includes ensuring the integrity of usage-based metering, validating private offer contracts, and managing the monthly invoicing cycle across all major cloud hyperscalers to prevent revenue leakage
• Oversee Marketplace Collections & Cash Application: Direct the strategy for the "Downstream" financial cycle. You will be responsible for the timely recovery of marketplace payouts and the surgical application of cash from AWS, Azure, and GCP. This includes resolving high-level aging discrepancies and optimizing the reconciliation between partner reports and our internal subledger
• Oversee Marketplace Fee Logic: Standardize the reconciliation logic for 'Net-to-Gross' cash application. Ensure marketplace fees are accurately tracked
• Architecture & Scalability: Design and implement scalable workflows that bridge the gap between hyperscaler portals and our internal ERP (NetSuite) and CRM (Salesforce). Also Includes the processing and handling of complex third (3rd) party reseller deals
• Support the development and operationalization of new business models: Partner with Product, Sales, and Finance to ensure offerings are scalable, compliant, and revenue-ready (e.g., enabling new partner and marketplace offerings)
• High-Stakes Stakeholder Management: Act as the primary Finance point of contact for Cloud Alliance and Sales leadership. Represent Marketplace Finance in quarterly business reviews and strategic project steering committees
• Process Transformation: Identify automation opportunities within the "Lead-to-Cash" journey. Partner with Business Systems to eliminate manual interventions in the reconciliation and payout process
• Audit & Governance: Serve as the final authority on SOX controls and compliance for marketplace revenue, ensuring all activities are audit-ready and adhere to global revenue recognition standards (ASC 606)
• Team Development: Recruit, mentor, and retain a world-class team in India. Foster a culture of "Make it Matter" and "Build Together," ensuring your managers have the tools to lead their respective sub-functions effectively

What You’ll Need

• Experience: 12+ years in Finance Operations or Revenue Ops, with at least 5 years in a second-line management role (managing other managers)
• Marketplace Expertise: Deep knowledge of the cloud marketplace "Merchant of Record" model and hyperscaler fee structures
• Technical Vision: Proven ability to oversee complex system integrations (NetSuite, Salesforce, and automated Cash App tools)
• Analytical Mindset: Comfortable using data to identify trends in revenue leakage or collection bottlenecks
• Executive Presence: Ability to simplify complex financial operations for C-suite stakeholders and global partners

Success Measures (The MongoDB Way)

• In 3 Months: Conduct a full "health check" of current Marketplace Billing and AR processes and establish strong working relationships with your reporting managers
• In 6 Months: Successfully implement an automation that reduces the month-end close cycle for marketplace revenue by at least two days
• In 12 Months: Build a self-sustaining Marketplace hub in Gurugram capable of supporting 2x transaction volume with high accuracy and minimal headcount growth

Why Join Us?

• Global Impact: Lead the finance strategy for the fastest-growing part of a public tech giant
• People First: 20 weeks of fully-paid gender-neutral parental leave and industry-leading benefits in India
• Innovation: We don't just follow industry standards; we set them

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID : 1273401518

We're building a new product team in India to help shape how customers build, deploy, and operate AI applications on MongoDB. This is an early hire on a growing team—you'll join while the team is still taking shape, with the opportunity to have real impact from the start.

You'll report to a Director of Product Management based in Europe, working async-first with partners across India, EMEA, and North America. The engineering team in India is being built in parallel, so you'll be working closely with engineers from the early days of the team.

We are looking to speak to candidates based in Gurugram for our hybrid working model.

What you'll own

You'll be the end-to-end owner for a core area of our AI application platform—from discovery and vision through roadmap, delivery, and iteration. This is a senior individual contributor role where you lead through ownership, expertise, and cross-functional influence.

Day to day, that means:

• Defining product strategy and roadmap for your area, aligned with MongoDB's broader AI strategy and business goals
• Talking to customers — from AI-native startups to large enterprises — to understand how they build and deploy AI applications, where they struggle, and what MongoDB should do about it
• Writing clear product narratives, memos, and specs that align stakeholders, clarify trade-offs, to guide conversations with engineering, design, product marketing, etc
• Partnering with cross-functional stakeholders—including Engineering, Design, Product Marketing, Partners, Sales, and Developer Relations—to scope, prioritize, and ship, balancing experimentation with reliability and scale, and driving positioning, launches, and enablement
• Identifying new opportunities autonomously—spotting gaps, shaping problem spaces, researching industry trends and running discovery sessions with customers
• Define and own clear success metrics for your area and use them to prioritize, make trade-offs and communicate impact

You'll develop deep expertise in how companies build AI applications — including agentic workflows, retrieval and memory, evaluation, observability, and deployment patterns.

How we work

• Async-first. Documentation and written communication are how decisions travel across time zones
• Sync when it makes sense. When we need to discuss something live, we hop on a call to unbundle issues together
• In-person when it matters. The team gets together periodically for planning, relationship-building, and the kind of work that's better done face to face

What you'll bring

• 5+ years in product management (or equivalent) building platforms, infrastructure, or developer-facing products — ideally in cloud, data, or AI
• Proven end-to-end ownership of a product area: from framing the problem and vision through roadmap, execution, launch, and iteration
• Customer obsession: you're comfortable running discovery calls, digging into workflows, and turning messy feedback into clear product decisions
• Strong written and live communication: clear docs, productive meetings, confident stakeholder presentations. This matters more in an async, distributed team — writing is how you lead
• Technical depth sufficient to collaborate with senior engineers on distributed systems, cloud services, and AI/ML tooling, and to ask good questions when something is unclear
• Curiosity about AI: you follow how companies are building AI applications — agents, orchestration frameworks, RAG, fine-tuning, or other emerging patterns
• Comfort with ambiguity: you help define the problem, the success metrics, and the path forward. In an early-stage team, this is the job

Bonus points

• Experience building developer tools, AI platforms, or MLOps/LLMOps products.
• Engineering background or deep experience partnering with engineering on technical products.
• Experience with enterprise customers on mission-critical workloads.
• Comfort using AI tools (e.g., Claude, Gemini, Figma Make) to move faster and amplify impact.

How we'll measure success (30/60/90 days)

We need someone who can onboard quickly and start driving impact early.

In your first 30 days, you will:

• Ramp up on MongoDB products, AI application patterns, and how our teams work
• Shadow customer calls and internal forums to learn current strategy, open questions, and key stakeholders
• Produce a clear written overview of your product area: current state, key bets, and known gaps

By 60 days, you will:

• Take ownership of a set of customer relationships and run your own discovery conversations each week
• Own and socialize an initial strategy and roadmap proposal for your area, with clear problem statements and success metrics
• Partner with engineering and design to shape and drive at least one scoped initiative into execution

By 90 days, you will:

• Be the go-to owner for your product area, driving prioritization and day-to-day decision-making across functions
• Lead customer- and data-informed iterations on what you’ve shipped, adjusting the roadmap based on what you’re learning
• Contribute to the broader AI application platform strategy with perspectives from your domain, customers, and the field

Why this role

MongoDB is one of the most widely adopted database platforms in the world, used by tens of thousands of customers — including much of the Fortune 100 and a fast-growing set of AI-native startups. Our cloud platform, Atlas, runs across AWS, Google Cloud, and Azure.

This role puts you at the center of how MongoDB powers AI applications at scale. You’ll own a critical slice of that story, from strategy through delivery and adoption.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

MongoDB is growing and gaining adoption rapidly across the globe with the most demanding and innovative companies and development teams in enterprise software.

The IT Go-to-Market organization is looking for a seasoned Staff Technical Program Manager to help drive technology initiatives that support Sales, Marketing, and deal strategy with a strong emphasis on high-impact Cross functional GTM and AI initiatives. The team partners closely with Go-to-Market leaders to enable revenue growth, improve seller and marketer productivity, and accelerate deal execution through scalable, data-driven solutions.

We are looking to speak to candidates who are based in Gurugram / Bengaluru for our hybrid working model.

Position Expectations

• Proactively keep stakeholders informed, connect inputs across documents and workstreams, identify gaps, and clearly articulate risks, tradeoffs, and recommendations
• Demonstrate expertise in creating concise briefs and presentations tailored to stakeholder needs, enabling effective decision-making at all level
• Excel at tracking workstreams, managing dependencies, and driving tasks to closure, ensuring accountability and timely delivery
• Lead the planning and execution of large, cross-functional programs, including pilots, go-live readiness, enablement, and post-launch stabilization
• Leverage technical acumen and analytical skills to drive technical programs forward and maximize business value delivery
• Recognize patterns in a sea of information and take action accordingly
• Develop a strategic approach to technical program management that balances agility and process. This involves discerning when to provide direct guidance and when to empower teams by establishing clear frameworks and guidelines for ongoing initiatives
• Build strategic partnerships with key stakeholder groups across the organization
• Expand knowledge into new domains as called upon
• Embody MongoDB's core values and leadership principles

The right candidate for this role will be

• Experienced with 10+ years of working in a PMO and/or engineering organization leading complex cross-functional technical programs
• Experienced with 3+ years of IT and/or engineering background
• Proven experience managing large, complex, technology-enabled programs supporting Go-to-Market (GTM) stakeholders
• Strong understanding of GTM functions, CRM platforms, and Lead-to-Quote processes
• Demonstrated ability to work closely with Product Managers and engineering teams, with a solid grasp of the capabilities, workflows, and processes that drive engineering excellence and productivity
• Skilled at partnering with business stakeholders to break down engineering challenges and translate abstract goals into clear, actionable plans
• Capable of participating in product reviews and design discussions, effectively articulating trade-offs, decisions, outcomes, and next steps
• Adept in use of AI in Program management for reporting, task tracking and day to day operations
• Skilled at communicating across a diverse set of engineers and stakeholders
• Capable of deep user empathy and adept at balancing product goals and engineering constraints to deliver impactful experiences
• Hyper-organized and capable of coordinating across multiple independent work streams and organizations
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Able to leverage their experience in program delivery to influence improvements to our tools, operations, architecture
• Trained in working with project tracking software (e.g. Jira, Smartsheet PPM, GSuite etc)
• Familiar with MongoDB or a comparable technology

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 4263324264

We're looking for a high energy, detail-oriented and hands-on individual to join the Revenue team as a Senior Specialist 2. This is a brand new role created to support the company's growth and will be based out of our Gurugram office.This individual will be required to assist in leading all revenue operations processes consisting of month end close, booking entries to the general ledger, reviewing sales transactions in our ERP system for completeness and accuracy, and revenue and deferred revenue account reconciliations.

This is a great opportunity to join and grow with a strong accounting team at a high growth, enterprise software company!

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Team Description

The Revenue team is an extremely visible, high-performing team, ultimately responsible for accurate financial reporting of revenue. The team is responsible for managing the monthly close, contract negotiation and documentation and determining appropriate accounting treatment for our product offerings. Additionally, this team is responsible for designing and maintaining controls over reporting of revenue and assisting in quarterly revenue forecasting activities. This role will report directly to the Manager of Revenue. 

Candidate Profile:

Bachelor's degree or equivalent in Accounting (CA/CPA is a plus) with 5+ years of experience in a similar role within a global revenue accounting team

• Knowledge of revenue operations, revenue recognition and reconciliation process
• Prior experience working with sales data, customer contracts and product offerings
• Intermediate to advanced in MS Excel & experience working with large volumes of data
• Previous experience in Software/SaaS industry
• Knowledge of ERP and CRM systems (NetSuite, Salesforce)
• Proficient knowledge of US GAAP and ASC 606
• Experience working in a SOX-controlled environment 

Strong analytical, research, and problem solving skillsAcute attention to detail and well developed organization and time management skillsMust be self-motivated, flexible, deadline-oriented and able to complete tasks with minimal supervisionGood verbal and written communication skills, specifically the ability to articulate issues and present findings in a clear and summarized mannerAbility to adapt quickly in a rapidly scaling, dynamic environment, and align well with MongoDB’s core values

Position Expectations:

• Own month end close activities including cash activity, flux and other analyses, reconciliations and revenue recognition 
• Analyze sales transactions within the Company’s ERP systems to ensure accuracy of data and integrity of revenue schedules, inclusive of revenue allocations 
• Support review of different revenue streams for appropriate revenue treatments
• Perform analyses to assess the need for combining contracts pursuant to ASC 606
• Validate completeness and accuracy of SAAS usage and professional services data for revenue recognition
• Assist in calculation of self serve revenue from online credit card transactions 
• Assist in work papers, PBC’s and process walk-throughs for audits (internal and external)
• Prepare contract review write ups by identifying any non-standard terms and documenting accounting conclusions
• Maintain deferred revenue and contract asset schedule
• Prepare executive-level analytics for various internal and external presentations
• Partner cross-functionally with key internal business partners, such as GL, OTC, and Business Systems on ongoing issues and help drive to conclusion
• Assist in other ad hoc project work as required

Success Measures:

• A successful candidate must have the ability to operate effectively in a fast moving environment as well as have experience and a strong interest in operational processes.
• In 30 days, a successful candidate will become familiar with our business, product offerings, and revenue streams. 
• In 3 - 6 months, you’ll become familiar with our internal systems, operational workflows, and accounting close tasks assigned to you and would be performing them independently.  
• In 6 - 9 months, you’ll have established relationships with key business partners such as GL, Billing/OTC, and Business Systems/ERP and would be working directly with them as and when issues arise.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

We're looking for a high energy, detail-oriented and hands-on individual to join the Revenue team as a Senior Specialist 2. This is a brand new role created to support the company's growth and will be based out of our Gurugram office.This individual will be required to assist in leading all revenue operations processes consisting of month end close, booking entries to the general ledger, reviewing sales transactions in our ERP system for completeness and accuracy, and revenue and deferred revenue account reconciliations.

This is a great opportunity to join and grow with a strong accounting team at a high growth, enterprise software company!

The Revenue team is an extremely visible, high-performing team, ultimately responsible for accurate financial reporting of revenue. The team is responsible for managing the monthly close, contract negotiation and documentation and determining appropriate accounting treatment for our product offerings. Additionally, this team is responsible for designing and maintaining controls over reporting of revenue and assisting in quarterly revenue forecasting activities. This role will report directly to the Manager of Revenue. 

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Candidate Profile

Bachelor's degree or equivalent in Accounting (CA/CPA is a plus) with 3+ years of experience in a similar role within a global revenue accounting team

• Knowledge of revenue operations, revenue recognition and reconciliation process
• Prior experience working with sales data, customer contracts and product offerings
• Intermediate to advanced in MS Excel & experience working with large volumes of data
• Previous experience in Software/SaaS industry
• Knowledge of ERP and CRM systems (NetSuite, Salesforce)
• Proficient knowledge of US GAAP and ASC 606
• Experience working in a SOX-controlled environment 

Strong analytical, research, and problem solving skillsAcute attention to detail and well developed organization and time management skillsMust be self-motivated, flexible, deadline-oriented and able to complete tasks with minimal supervisionGood verbal and written communication skills, specifically the ability to articulate issues and present findings in a clear and summarized mannerAbility to adapt quickly in a rapidly scaling, dynamic environment, and align well with MongoDB’s core values

Position Expectations

• Own month end close activities including cash activity, flux and other analyses, reconciliations and revenue recognition 
• Analyze sales transactions within the Company’s ERP systems to ensure accuracy of data and integrity of revenue schedules, inclusive of revenue allocations 
• Support review of different revenue streams for appropriate revenue treatments
• Perform analyses to assess the need for combining contracts pursuant to ASC 606
• Validate completeness and accuracy of SAAS usage and professional services data for revenue recognition
• Assist in calculation of self serve revenue from online credit card transactions 
• Assist in work papers, PBC’s and process walk-throughs for audits (internal and external)
• Prepare contract review write ups by identifying any non-standard terms and documenting accounting conclusions
• Maintain deferred revenue and contract asset schedule
• Prepare executive-level analytics for various internal and external presentations
• Partner cross-functionally with key internal business partners, such as GL, OTC, and Business Systems on ongoing issues and help drive to conclusion
• Assist in other ad hoc project work as required

Success Measures

• A successful candidate must have the ability to operate effectively in a fast moving environment as well as have experience and a strong interest in operational processes
• In 30 days, a successful candidate will become familiar with our business, product offerings, and revenue streams
• In 3 - 6 months, you’ll become familiar with our internal systems, operational workflows, and accounting close tasks assigned to you and would be performing them independently
• In 6 - 9 months, you’ll have established relationships with key business partners such as GL, Billing/OTC, and Business Systems/ERP and would be working directly with them as and when issues arise

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID : 1273410546

MongoDB is growing and gaining adoption rapidly across the globe with the most demanding and innovative companies and development teams in enterprise software. 

We are seeking a Senior Technical Program Manager (TPM) to join our growing Gurugram Products & Technology team to devise, implement and improve processes (and associated tools) and apply technical judgement to help MongoDB engineers succeed in building and delivering a new platform we are building to make it easier for customers to build AI applications using MongoDB. 

As a Senior TPM on this new team, you will own processes across the engineering department, ensuring teams operate smoothly from idea to release and for every step in between. You will be working closely with Engineering and Product teams distributed in India, EMEA and US. You will be the owner of processes that ensure this critical team is able to seamlessly execute on their plans as they work closely with early customers on deployments. 

MongoDB engineering teams pride themselves on building high-quality software and living MongoDB cultural values every day – we value intellectual curiosity and honesty, and building together in an environment that prioritizes collaboration over competition. 

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Position Expectations

• Work closely with and facilitate communication between research, product management, product engineering, product design peers as well as other teams within the company to define the first version and future evolution of the service 
• Communicate and facilitate resolution of potential issues as we become aware of them
• Act as a steward for the tools that power our engineering operations (including wiki, project management software, retrospective tools etc)
• Track and ensure success of engineering deliverables and release tasks
• Continually improve processes to ensure more efficient releases

Qualifications

• 4+ years experience of working in an Engineering organization with high scale cloud or multi-cloud software projects in a program / project management, development or administrative role
• Degree in Computer Science, Mathematics, Engineering, Statistics, related fields or equivalent industry experience
• Ability to maintain a strategic view of our software engineering process even while executing on the detailed tasks of day-to-day development
• Skilled at communicating with a diverse set of engineers, product managers, and leadership
• Hyper-organized and capable of juggling all of the data created by work across Core Engineering
• Knowledgeable of and experienced with implementing agile/Scrum best practices
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Experienced in successfully delivering complex cross-functional projects
• Able to appreciate the engineering concepts being discussed, allowing them to facilitate discussion and flesh out the details required to ensure successful delivery
• Experienced in gathering process pain points from team members and stakeholders and devising improvements to address them
• Trained in working with project tracking software (e.g. Jira, Rally, MS Project)
• Interested in business automation work such as scripting in Python, Google Apps Script and Slack
• Strong verbal and written technical communication skills, desire to collaborate with colleagues
• Eager to learn, with a strong technical background

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 1273354604

Team Description

MongoDB seeks an experienced Lead Software Engineer to help level up TechOps and launch a new internal engineering team. This team will work alongside the Internal Engineering department, building enterprise-grade software to enable coworkers to be more effective and efficient. As a Lead Engineer, you’ll be both a contributing engineer and manager, guiding a team of software engineers while actively contributing to codebases that support internal tools and platforms.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Position Expectations

• Manage a team of 3-4 software engineers
• Facilitate planning, execution, and delivery of work for your team
• Balance hands-on engineering work with managerial responsibilities
• Collaborate with other leads to effectively prioritize your team’s work for maximum impact
• Work hand in hand with Product Development to continuously deliver value to internal customers
• Design and build internal tooling to improve efficiency and workflows
• Fix bugs and build features for internal platforms

Success Measures

• In three months, establish positive relationships with your direct reports, giving guidance on how to effectively get their jobs done and grow their performance
• In six months, enable your team to deliver high-quality software efficiently and consistently
• In six months, personally contribute to solving a majority of actionable bugs and building new internal features

Our ideal candidate

• Has 5-7 years of experience building software professionally
• Has 1-2 years managing software engineers
• Has experience with a modern programming language (Python, Go, Rust, etc.)
• Has excellent organizational and project management skills
• Cares deeply about coaching and developing teammates
• Is collaborative, detail-oriented, and passionate about developing usable software

Bonus Round

• Experience building full-stack applications, from front-end UIs to backend API handlers to DB migrations
• Knowledge of any of the following technologies: Next.js, FastAPI, React

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 4263338799

MongoDB is growing and gaining adoption rapidly across the globe with the most demanding and innovative companies and development teams in enterprise software. 

We're looking for a high-energy, detail-oriented and hands-on individual to join the Revenue Team as a Revenue Lead. This role will be based out of our Gurugram, India  office and will primarily be responsible for analyzing and reviewing complex revenue transactions, providing direction on technical revenue accounting issues and articulating accounting impact to our business partners. In addition, this role will participate in month-end and quarter-end close activities and be responsible for mentoring a small team of revenue accountants based in Gurugram, India. 

This is a great opportunity to join and grow with a strong accounting team at a high growth, enterprise software company!

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Team Description

The Revenue team is an extremely visible, high-performing team, ultimately responsible for accurate financial reporting of revenue. The team is responsible for managing the monthly close, contract negotiation and documentation, and determining appropriate accounting treatment for our product offerings. Additionally, this team is responsible for designing and maintaining controls over reporting of revenue and assisting in quarterly revenue forecasting activities. This role will report directly to the Manager of Revenue. 

Candidate Profile

• Bachelor's degree in Accounting (CA/CPA preferred) with at least 7+ years of experience in a similar role at a public, high-growth SaaS or technology company
• Prior experience with revenue operations, revenue recognition and reconciliation processes including working with sales data, customer contracts and new product offerings
• Deep expertise in ASC 606 
• Experience in hiring, managing and mentoring high performing teams
• Proficiency in MS Excel and working with large volumes of data
• Knowledge of ERP and CRM systems (NetSuite, Salesforce) 
• Strong analytical, research, and problem-solving skills
• Acute attention to detail and well-developed organization
• Excellent time management skills and ability to work in a fast-paced environment
• Must be self-motivated, flexible, deadline-oriented, and have the ability to independently drive projects to completion
• Outstanding interpersonal, communication, and business partnering skills with demonstrated ability to work cross functionally at various levels within a company

Position Expectations

• Provide subject matter expertise on the treatment of revenue accounting transactions (under ASC 606) and related financial reporting requirements
• Lead the execution of quarterly reviews and year-end financial audits by external auditors
• Participate in month-end close activities comprising various revenue analyses, booking JEs, account reconciliations and revenue recognition
• Analyze sales transactions within the Company’s ERP systems to ensure accuracy of data and integrity of revenue schedules, inclusive of revenue allocations 
• Review and validate different revenue streams for appropriate revenue treatments
• Review contract write-ups to ensure that revenue is recognized in accordance with ASC 606
• Assist with preparation and review of executive-level analytics for various internal and external presentations
• Work cross-functionally with key internal business partners, such as GL, OTC, FP&A and Business Systems on ongoing NPI initiatives
• Assist with special projects and ad hoc requests as required

Success Measures

• A successful candidate must have the ability to operate effectively in a fast-moving, global environment as well as have experience and a strong interest in revenue advisory processes
• In 30 days, a successful candidate will have become familiar with our business, product offerings, and revenue streams
• In 3 to 6 months, you’ll have become familiar with our internal systems, operational workflows and accounting close tasks assigned to you and would be performing them independently
• In 6 to 9 months, you’ll have established relationships with key business partners such as GL, OTC, FP&A and Business Systems and would be working directly with them as and when issues arise
• In 12 months and beyond, this role will be established as a key resource for GTM Ops and responsible for supporting all triage responsibilities

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 1273394186

We're looking for a high-energy, detail-oriented and hands-on individual to join the Revenue Team as a Revenue Lead. This role will be based out of our Gurugram, India  office and will primarily be responsible for analyzing and reviewing complex revenue transactions, providing direction on technical revenue accounting issues and articulating accounting impact to our business partners. In addition, this role will participate in month-end and quarter-end close activities and be responsible for mentoring a small team of revenue accountants based in Gurugram, India. 

This is a great opportunity to join and grow with a strong accounting team at a high growth, enterprise software company!

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Team Description

The Revenue team is an extremely visible, high-performing team, ultimately responsible for accurate financial reporting of revenue. The team is responsible for managing the monthly close, contract negotiation and documentation, and determining appropriate accounting treatment for our product offerings. Additionally, this team is responsible for designing and maintaining controls over reporting of revenue and assisting in quarterly revenue forecasting activities. This role will report directly to the Manager of Revenue. 

Candidate Profile

• Bachelor's degree in Accounting (CA/CPA preferred) with at least 7+ years of experience in a similar role at a public, high-growth SaaS or technology company
• Prior experience with revenue operations, revenue recognition and reconciliation processes including working with sales data, customer contracts and new product offerings
• Deep expertise in ASC 606 
• Experience in hiring, managing and mentoring high performing teams
• Proficiency in MS Excel and working with large volumes of data
• Knowledge of ERP and CRM systems (NetSuite, Salesforce) 
• Strong analytical, research, and problem-solving skills
• Acute attention to detail and well-developed organization
• Excellent time management skills and ability to work in a fast-paced environment
• Must be self-motivated, flexible, deadline-oriented, and have the ability to independently drive projects to completion
• Outstanding interpersonal, communication, and business partnering skills with demonstrated ability to work cross functionally at various levels within a company

Position Expectations

• Provide subject matter expertise on the treatment of revenue accounting transactions (under ASC 606) and related financial reporting requirements
• Lead the execution of quarterly reviews and year-end financial audits by external auditors
• Participate in month-end close activities comprising various revenue analyses, booking JEs, account reconciliations and revenue recognition
• Analyze sales transactions within the Company’s ERP systems to ensure accuracy of data and integrity of revenue schedules, inclusive of revenue allocations 
• Review and validate different revenue streams for appropriate revenue treatments
• Review contract write-ups to ensure that revenue is recognized in accordance with ASC 606
• Assist with preparation and review of executive-level analytics for various internal and external presentations
• Work cross-functionally with key internal business partners, such as GL, OTC, FP&A and Business Systems on ongoing NPI initiatives
• Assist with special projects and ad hoc requests as required

Success Measures

• A successful candidate must have the ability to operate effectively in a fast-moving, global environment as well as have experience and a strong interest in revenue advisory processes
• In 30 days, a successful candidate will have become familiar with our business, product offerings, and revenue streams
• In 3 to 6 months, you’ll have become familiar with our internal systems, operational workflows and accounting close tasks assigned to you and would be performing them independently
• In 6 to 9 months, you’ll have established relationships with key business partners such as GL, OTC, FP&A and Business Systems and would be working directly with them as and when issues arise
• In 12 months and beyond, this role will be established as a key resource for GTM Ops and responsible for supporting all triage responsibilities

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

THE ROLE 

Women's Activewear - Sourcing Manager, Bangladesh

We are seeking a strategic and entrepreneurial Sourcing Manager to build and lead our Apparel, Women's activewear function. This person will be tasked with identifying and onboarding new vendor partners from scratch. The role will focus primarily on the Women's Activewear category with potential expansion into other categories.

This is a rare opportunity to own and build a sourcing operation in a high-impact category. The ideal candidate will bring deep knowledge of category manufacturing, strong vendor relationships (or the ability to cultivate them), and the operational rigor to scale new supply chains that deliver on cost, quality, and lead time.

Responsibilities

• Scout for vendor partners in India who can manufacture high quality products with fast production lead time
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale, if the test period is successful.
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding the supply base and improving Quince's product costs, quality, and commercial terms.
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships Continuous improvement
• Drive for higher hit-rate launches (reviews, returns, sales) through product excellence and drive for faster development times by identifying bottlenecks and proposing solutions

Qualifications

• Experience: 10 year + sourcing and merchandising experience in apparel, women's activewear categories with high-end national brands in United States
• Self-Motivated: Proven ability as a self starter and quick independent learner adapting swiftly to new challenges
• Detail Oriented: Exceptional attention to details with a data driven approach to decision making and problem-solving.
• Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
• Product Development: Deep understanding of the product development process, utilizing factory and vendor expertise to effectively bring new products to market in speed.
• Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
• Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
• Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, skilled in written and verbal communication and presentation.

WHO YOU ARE

As a Sr. Solutions Manager, you are an experienced people manager and senior-level solution strategist with a strong background in life and annuity operations, implementation, and enterprise technology ecosystems. You bring depth in solution definition, cross-functional collaboration, and client engagement, and you serve as a critical bridge between business needs and technical execution.

You lead a small team of Solutions Consultants/Managers, provide elevated guidance on complex solution efforts, and ensure the delivery of consistent, scalable, and client-aligned outcomes.

WHAT YOU’LL DO:

Team Leadership

• Manage and mentor a small team of Solutions Consultants or Solutions Managers, guiding their professional development, solutioning skills, and delivery quality.
• Provide coaching on requirements discovery, facilitation, documentation, and client engagement best practices.
• Support hiring, onboarding, and capability-building activities for the team.

Solution Definition & Oversight

• Lead and oversee solution scoping and requirements activities for complex clients or multi-track initiatives.
• Ensure solution approaches are aligned to Zinnia’s architecture, product capabilities, and strategic direction.
• Review and approve team-produced documentation for accuracy, clarity, and consistency.

Client Engagement

• Serve as a senior-level resource for client discussions, escalations, and alignment needs.
• Translate client business objectives into structured, feasible solution recommendations.
• Act as the voice of the customer during internal planning sessions to ensure end-to-end alignment.

Cross-Functional Collaboration

• Partner closely with Product, Technology, Operations, Finance, Compliance, and other capability areas to ensure solutions are feasible and well-integrated across functions.
• Collaborate with Sales or Pre-Sales when solutioning support is needed for strategic pursuits.
• Facilitate cross-functional planning sessions to drive alignment, manage risks, and ensure holistic outcomes.

Process & Delivery Excellence

• Ensure solutioning best practices, templates, and methodologies are followed across the team.
• Identify process gaps and workflow improvements to increase efficiency and solution quality.
• Promote consistency in requirements management, solution documentation, and internal knowledge sharing.

WHAT YOU’LL NEED

• Bachelor’s degree in Business, Information Systems, or related field; or equivalent experience.
• 10+ years of experience in business analysis, solutions consulting, implementations, or related roles within life insurance, annuities, financial services, or similar industries.
• 3+ years leading teams of consultants and managers, providing strategic guidance, performance coaching and development.
• Strong understanding of operational processes, enterprise systems, and cross-functional interdependencies.
• Demonstrated expertise in requirements gathering, solution definition, and facilitation.
• Excellent communication and presentation skills with demonstrated ability to engage with senior stakeholders.
• Strong problem-solving, analytical thinking, and decision-making skills.
• Proficiency with standard productivity and requirements tools.

BONUS POINTS

• Experience with Zinnia’s platforms, ecosystem, or implementation framework.
• Demonstrated process improvement, change management, or workflow optimization experience.
• Ability to lead teams through ambiguity and evolving client needs.

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SC1

Overview:

As a Senior Customer Success Manager, you will play a pivotal role in ensuring our customers' success and satisfaction. You will be responsible for developing and maintaining strong relationships with SMB and Commercial clients, understanding their needs, and providing strategic guidance to help them achieve their goals. Your expertise in customer success strategies, combined with your excellent communication and problem-solving skills, will be instrumental in driving customer retention and growth.

Key Responsibilities:

• Client Relationship Management:
• Build and maintain strong relationships with key clients, serving as their trusted advisor.
• Proactively engage with clients to understand their business objectives and challenges.
• Act as the primary point of contact for escalations and issue resolution, ensuring timely and effective resolution of client concerns.
• Strategic Account Management:
• Develop and implement strategic account plans to drive customer success and maximize value for both the client and the company.
• Identify opportunities for upselling and cross-selling additional products or services to existing clients.
• Collaborate with internal teams, including sales, product management, and support, to align strategies and ensure seamless delivery of solutions to clients.
• Account Health Assessment and Risk Mitigation:
• Assess the health of client accounts by tracking product adoption and usage patterns.
• Identify potential risks to customer satisfaction and retention.
• Develop and implement risk mitigation plans to proactively address issues and minimize churn.
• Collaborate with internal teams to ensure the timely resolution of any identified risks or challenges impacting customer success.
• Customer Advocacy:
• Champion the voice of the customer within the organization, advocating for enhancements to products or processes based on client feedback and insights.
• Work closely with the product development team to prioritize feature requests and enhancements that align with customer needs and objectives.
• Performance Monitoring and Reporting:
• Track and analyze key performance metrics related to customer satisfaction, retention, and expansion.
• Generate regular reports and presentations to communicate VoC, performance trends, opportunities, and challenges to internal stakeholders and senior management.
• Team Leadership and Mentoring:
• Provide guidance and mentorship to junior members of the customer success team, helping them develop their skills and achieve their goals.
• Foster a collaborative and supportive team environment, encouraging knowledge sharing and best practices.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree preferred.
• Proven experience (5+ years) in a customer success or account management role in a B2B SaaS environment (this is a must).
• Demonstrated track record of managing complex client relationships and driving customer success initiatives.
• Strong analytical skills with the ability to interpret data and trends to inform decision-making.
• Excellent communication and presentation skills, with the ability to effectively articulate complex concepts to both technical and non-technical audiences.
• Strategic thinker with a proactive and solution-oriented approach to problem-solving.
• Team player with strong leadership abilities and a passion for mentoring and developing others.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health benefits package.
• Flexible work arrangements, including remote options.
• Opportunities for professional development and career growth.
• Dynamic and collaborative work environment with a focus on innovation and creativity.

Join our team and make a significant impact on the success of our clients while advancing your career in customer success management!

Location Details: Gurgaon, India

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

What you'll get to do...

• Own lifecycle email campaigns end‑to‑end, setting strategy and acting as a thought partner to define objectives, target audiences, segmentation, and messaging 
• Lead brief development, copywriting, and creative direction, and drive execution across build, QA, launch, and post‑campaign analysis for continuous optimization 
• Build and deploy campaigns in SFMC, including data extensions, dynamic/ personalized content, and basic automations
• Use basic SQL to define, validate, suppress, and measure audiences, ensuring accurate targeting and measurement readiness 
• Partner closely with Product, PMM/GTM, Design, Analytics, and Engineering to translate business goals into effective briefs, launches, performance insights, and an experimentation roadmap 

Your experience should include...

• 6+ years of experience in email/ lifecycle marketing, building campaigns from the ground up using a marketing automation platform (preferably Salesforce Marketing Cloud) for US audiences
• Proven end‑to‑end ownership from concept to launch (brief → copy/creative → build → QA → deploy), with strong project management and stakeholder communication skills 
• Strong copywriting, creative direction, and lifecycle marketing strategy mindset to deliver high‑quality, high‑performing email campaigns 
• Working knowledge of SQL for audience selection and validation (joins, aggregations, suppression, data QA) 
• Analytical and experiment‑minded, with the ability to define success metrics, interpret results (conversion, revenue, retention, CTR, deliverability), and turn insights into clear actions 

You might also have...

• Experience in MessageGears
• Experience in the payment processing or e-commerce industry

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

Location Details: Gurugram

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

Join our Team

If you are passionate about machine learning and want to make a difference for millions of small businesses, join our DnAI (Data and Artificial Intelligence) team at GoDaddy as a Senior Machine Learning Scientist. You will have the opportunity to build cutting-edge machine learning models and Generative AI solutions to build intelligent software that delight our customers. You will work with highly skilled engineers in building comprehensive solutions to challenging business problems in customer experience, personalization; as well as solve technical problems in model evaluation, simulation and more.

What you'll get to do...

• Develop and implement advanced machine learning algorithms. 
• Build Intelligent Software using Large Language Models (AI Agents). 
• Design and refine ML models to enhance their performance, scalability, and robustness. 
• Assess, design and curate comprehensive evaluations for open-ended GenerativeAI problems. 
• Collaborate with cross-functional teams to integrate ML solutions within broader product and platform initiatives. 
• Drive the exploration and adoption of cutting-edge ML technologies to maintain our competitive edge in the industry. 

Your experience should include...

• 6+ years of overall experience in machine learning related roles.
• Strong knowledge of machine learning algorithms, tools, and techniques, such as supervised and unsupervised learning, deep learning, computer vision, natural language processing, etc. 
• Familiarity with AI assisted coding tools like Cursor, Claude Code or VS Code. 
• Proficient in Python programming language with familiarity with software engineering best practices, such as version control, code review, CI/CD, etc. 
• Proficiency with prompt engineering and large language models (LLM) and Natural Language Processing (NLP).

You might also have...

• Experience building conversational systems. 
• Experience in designing comprehensive evaluations and verification methods. 
• Proficiency in Typescript is a plus.

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

As a Social Media Analyst you will be a strategic researcher who uses social data to translate real time and long-term shifts in the perception of Safety, Support and user experiences, and evolving user behaviors into high-level synthesis and escalations that informs Roblox's immediate response and long-term plan and product roadmap. You will leverage sophisticated investigation skills to validate trends online and translate them into meaningful, actionable insights. 

This role will report directly to the Senior Manager, Support Operations and is a full time hybrid position based in our Gurugram, India offices.

Shift: 2pm-10:30pm IST (Cabs will be provided)

You Will:

• Provide Deep-Dive Analysis: Move beyond engagement metrics to perform deep-dive research into specific audience segments 
• Long-term Sentiment Mapping: Track the evolution of platform sentiment over months and years, identifying the root causes of major shifts in user trust or affinity.
• Real-Time Monitoring & Signal Detection: Continuously monitor social platforms, forums, and influential voices for Roblox, our executive leadership, and emerging platform trends.
• Trend Forecasting: Use predictive modeling and social signal detection to forecast "the next big thing" in digital play and social interaction.
• Turn insights into action: by building formalized and detailed analysis into trends, escalations and user behavior on social media and escalating to internal stakeholders to do more detailed, on platform analysis.
• Feature Feedback Loops: Synthesize community feedback into structured "Insights Reports" for Product and Engineering teams to help prioritize the development of new platform features or to iterate and improve on existing.
• Reporting & Strategic Coordination: Develop and maintain digestible dashboards and trackers using data visualization tools to support editorial and leadership teams.
• Advanced Querying: Build and refine complex Boolean queries and "topic clusters" to capture nuanced conversations across fragmented digital spaces.

You Have:

• 5+ years of experience in a fast-paced technology company, with a focus on customer support or social media operations.
• 5+ years of experience leveraging social media and web based content for trends, analysis and insight to enable and inform internal stakeholders.
• A proven track record of supporting complex, cross-functional programs.
• Expertise in social media listening and support tools, with the ability to create clear reporting, actionable insights, and effective escalation paths.
• Experience working with online communities and a strong understanding of how to align on requirements with other operational teams.
• A comprehensive understanding of internal escalations, crisis management and customer experience principles.
• The ability to thrive in a dynamic, high-growth environment and drive results.

The Trust & Safety Operations team safeguards Roblox’s community and creators. Within this organization, our IP and Legal Compliance Operations teams are dedicated to protecting Intellectual Property, ensuring strict regulatory compliance, and facilitating a safe, fair environment for rights holders, developers, and users. We scale Operations and elevate our users’ experience through a multi‑year vision, rigorous execution, and data‑driven decision making.

You will be reporting to the Manager Data Operations and act as the data SME for both IP and Compliance Operations, working closely with other domain-specific data analysts on the team. This position is critical to understanding, optimizing, and reporting on the operational performance of our Intellectual Property enforcement and our Legal Compliance workflows.

You Will:

• Own the analysis and reporting for both Intellectual Property Operations and broader Legal Compliance Workflows. Deliver recurring KPI packs for senior leadership across Safety, Legal, and Developer Relations partners.
• Identify opportunities through trend and cohort analysis; build business cases and lead cross‑functional initiatives from concept to impact.
• Collaborate with Data Science, IP Product, Policy, and Operations teams to define and maintain metric definitions, KPI hierarchies, and analytical guardrails that drive operational excellence in both IP protection and compliance obligations.
• Design, build, and maintain advanced operational reports and dashboards, delivering critical insights on IP enforcement and overall compliance health to senior-level management and cross-functional stakeholders across Operations, Legal, Product, and Engineering.
• Select and apply the most appropriate analytical methods to assess both IP operations and Legal Compliance programs, extract relevant data, and derive actionable insights to ensure we meet all of Roblox's legal and regulatory obligations efficiently and accurately.
• Monitor industry trends in digital rights management, regulatory compliance frameworks, and analytical best practices; incorporate them into our operational data strategies and tooling.

You Have:

• 7+ years of experience in a professional setting, with demonstrated experience in quantitative analysis and complex program management.
• Domain Knowledge: Good understanding of intellectual property operations (like copyrights, trademarks, and Digital Rights Management) and legal compliance processes (such as regulatory response SLAs, privacy operations, or law enforcement guidelines) in the tech industry—either through hands-on experience or by working closely on cross-functional projects.
• Technical Proficiency: Advanced proficiency in SQL, including complex queries, common table expressions, and window functions; working knowledge of Git and Python and/or R is highly desirable.
• Cross-Functional Leadership: Proven ability to work effectively with cross-functional teams (specifically Legal, Product, Engineering, and frontline IP/Compliance Operations) to drive strategic initiatives.
• Problem Solving: Strong analytical skills with a track record of using data to inform decision-making, optimize complex workflows, and solve operational bottlenecks.
• Business Acumen: Deep understanding of business operations and the ability to align data strategies with strict legal, regulatory, and IP business objectives.
• Expertise in consulting with stakeholders and managing complex projects from inception to completion.
• Strong multitasking and time management skills to balance the distinct needs of IP operations and Compliance operations.
• Minimum of a Bachelor’s degree in a technical field / analytical discipline (preferred: Computer Science, Data Analytics, Information Systems, Statistics, Mathematics, Business Analytics or equivalent), with a strong preference for an MBA or MS or equivalent experience

As the Lead for Proactive Moderation Operations, you will own daily operations for our proactive human moderation efforts. You will be Roblox’s subject matter expert for proactive moderation tooling and processes, as well as interpreting grey area policies and detecting/moderating new abuse trends. You will lead a team of content investigators to apply rapid and accurate labels, serving as an expert judge weighing tradeoffs between false positive rates, speed, and urgency. You will work with our moderation team to understand bugs, feature limitations, and feature requests to improve overall operations. 

You will report to the Senior Manager, Moderation Operations.

You Will:

• Lead proactive moderation operations to systematically de-risk Roblox; manage and refine the workflows for our content safety moderation response teams to ensure timely and effective moderation of user-generated content
• Serve as the top subject matter expert for proactive tooling and processes
• Manage a team of content reviewers and work closely with 3rd parties to conduct effective, metrics-driven, content moderation
• Proactively hunt for threats and undetected abuse by leveraging internal data sets, open-source intelligence, and third-parties
• Work with cross-functional teams to identify areas for improvement in our content safety moderation processes, and collaborate to implement solutions that enhance the safety of our users
• Ensure that your team is meeting performance metrics; define goals and provide coaching as required
• Analyze data and provide insights to inform decision-making related to content safety moderation on our platform
• This role requires on-call work at weekends on a rotational basis
• This role involves exposure to graphic and/or objectionable content

You Have:

• Bachelor's degree in business, operations, or a related field
• 5 years of experience in operations management or content moderation, with a focus on content safety moderation workflows and threat hunting.
• 1-2 years managing a team, demonstrating an ability to hire and manage a team
• Strong program management skills, with experience leading projects at scale
• Experience developing processes to improve operational efficiency
• Experience using data to lead decision-making
• Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces

As the Manager of Moderation Escalations, you will architect a world-class global safety program from the ground up. Leading systems and a specialized team that didn't exist two years ago, you’ll hire and mentor specialists to transform escalations into strategic insights and defect reduction initiatives. Partnering with Global Product, Engineering, and Policy, you’ll drive industry-leading responses while serving as the senior moderation lead and mentor for our India organization.

You Will:

• Build and drive a world-class global escalations and insights program, evolving our escalation systems from v0 into a sophisticated, industry-leading defect reduction engine.
• Transition the program from transactional response to proactive prevention by identifying root causes of moderation errors and partnering with cross-functional teams to implement systemic fixes.
• Recruit, hire, and lead a specialized team of Moderation Escalation Specialists, fostering a culture of high accountability, rapid problem-solving, and continuous learning.
• Transform raw escalation data into actionable insights, providing leadership with visibility into emerging safety trends and the effectiveness of our current policies.
• Partner deeply with Product and Engineering to improve investigation tooling and safety systems, ensuring our technical infrastructure keeps pace with emerging global risks
• Ensure industry-leading response times and high-quality resolutions for complex safety incidents, maintaining strict SLAs while upholding the highest standards of accuracy and empathy.
• Serve as the senior Moderation lead in our India office, providing strategic guidance, mentorship, and a unified voice for the local moderation organization.
• This role requires collaboration with team members based in California, USA.
• This role requires on-call work at weekends on a rotational basis.
• This role involves exposure to graphic and/or objectionable content.

You Have:

• Bachelor's degree or equivalent experience in business, operations, or a related field
• 8 years of experience in an operations or policy role in Trust and Safety or content moderation, with a focus on content safety moderation workflows and threat hunting.
• 2-4 years experience managing people to include coaching and development.
• Strong program management skills, with experience leading projects at scale
• Experience developing processes to improve operational efficiency
• Experience using data to lead decision-making
• Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces

You Are:

• Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
• Analytical: Excited to investigate large, ambiguous problems and measure the problems and the solutions.
• Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
• Team-oriented: You lift up your peers and find ways to make the team stronger.

As the Manager of Support Escalations, you will build on a world-class internal escalations team. Leveraging existing vendor expertise and internal systems, you’ll be setting the tone and voice for how we engage with our internal customers. From building policies and procedures for sensitive escalations, to establishing routines on data collection and insights sharing, this role will be pivotal to our growing support ecosystem. We’re not talking about your everyday account issues. You’ll be working with product, legal, developer relations and legal to support the highest profile cases that come through. Our community of internal stakeholders continuously advocate for our customers, and this team is a center point of that.

You will report to the Trust and Safety Operations Manager.

You Will: 

• Build upon and drive a world-class internal escalations and insights program, evolving our escalation systems and engagement methods. 
• Transition the program from transactional response to proactive prevention by identifying root causes of support and economy errors and partnering with cross-functional teams to implement systemic fixes.
• Transform raw escalation data into actionable insights, providing leadership with visibility into emerging trends and the effectiveness of our current policies.
• Partner with Product Support Managers to brainstorm and implement new policies and procedures across support operations derived from internal escalation insights. 
• Ensure industry-leading response times and high-quality resolutions for complex escalations maintaining strict SLAs while upholding the highest standards of accuracy and empathy.
• This role requires collaboration with team members based in California, USA.
• This role requires on-call work and weekends on a rotational basis.

You Have:

• Bachelor's degree or equivalent experience in business, operations, or a related field
• 8 years of experience in an operations leadership role focused on executive, legal, financial or high impact internal escalations.
• 2-4 years experience managing people to include coaching and development.
• Strong program management skills, with experience leading projects at scale
• Experience developing processes to improve operational efficiency
• Experience using data to lead decision-making
• Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces

You Are:

• Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
• Analytical: Excited to investigate large, ambiguous problems and measure the problems and the solutions.
• Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
• Team-oriented: You lift up your peers and find ways to make the team stronger.

The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox’s Operations organization and transforming our customer experience through our multi-year vision and strategy execution. 

You will be reporting to the Trust & Safety India Operations Manager. The team provides support to Roblox’s global players, developers, and advertisers. As a Product Support Specialist on our Safety Ops Team, you’ll be focused on Escalations, Product Reliability, Process Improvement and Design along with playing a critical role in managing and resolving escalations and high-impact incidents affecting our Roblox users and platform. You will coordinate across multiple teams to ensure rapid response to minimize the impact on customers and business operations, identifying trends, enhancing support processes, improving agent efficiency, and reducing operational costs while maintaining high reliability and service quality.

Additionally, you will serve as a product expert working closely with the PSM team, providing detailed synthesis of new and existing issues our users experience to prioritize and enable engineering teams to improve the platform. 

You Will:

• Coordinate and lead incident response activities for critical and high-severity issues, assemble and manage incident response teams, including representatives from Engineering, Product, and other relevant teams along with assessing incident impact and determining severity levels.
• Take ownership of technical escalations and high-priority incidents related to Roblox Trust & Safety Global Scaled Operations, customers, internal escalations, and high priority BPO agent escalations.
• Proactively identify opportunities to improve support processes, enhance agent efficiency, reduce operating costs, and improve overall customer satisfaction.
• Collaborate with Knowledge Management and Training teams to develop and maintain documentation, training materials, and best practices based on issue trends and resolutions.
• Work with Quality Assurance teams to ensure process adherence, identify areas for improvement in support workflows, and implement quality control measures.
• Contribute to the successful launch of new support streams and initiatives by providing subject matter expertise and process guidance.

You Have:

• 3+ years of experience in a technical support, product support, or related role. Experience in leveraging SQL or Python to problem solve and dashboard can be a plus.
• Strong understanding of customer support principles, methodologies, and best practices.
• Excellent analytical, problem-solving, and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
• Strong communication skills, both written and verbal, with the ability to convey technical information clearly and concisely to diverse audiences.
• Demonstrated ability to collaborate effectively with cross-functional teams, build relationships, and influence stakeholders.
• Experience with data analysis, reporting, and identifying trends to drive process improvements.
• Familiarity with support ticketing systems, CRM tools, and other relevant support technologies.
• Must be willing to participate in on-call support for incident management issues.

You Are:

• Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
• Analytical: Excited to investigate large, ambiguous problems, and measure the problems and the solutions.
• Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
• Team-oriented: You lift up your peers and find ways to make the team stronger.
• Data-Driven: Uses data to identify trends, measure results, and drive decision-making

The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox’s Operations organization and transforming our customer experience through our multi-year vision and strategy execution. 

You will be reporting to the Trust & Safety India Operations Manager. The team provides support to Roblox’s global players, developers, and advertisers. As a Product Support Specialist on our Safety Ops Team, you’ll be focused on Escalations, Product Reliability, Process Improvement and Design along with playing a critical role in managing and resolving escalations and high-impact incidents affecting our Roblox users and platform. You will coordinate across multiple teams to ensure rapid response to minimize the impact on customers and business operations, identifying trends, enhancing support processes, improving agent efficiency, and reducing operational costs while maintaining high reliability and service quality.

Additionally, you will serve as a product expert working closely with the PSM team, providing detailed synthesis of new and existing issues our users experience to prioritize and enable engineering teams to improve the platform. 

You Will:

• Coordinate and lead incident response activities for critical and high-severity issues, assemble and manage incident response teams, including representatives from Engineering, Product, and other relevant teams along with assessing incident impact and determining severity levels.
• Take ownership of technical escalations and high-priority incidents related to Roblox Trust & Safety Global Scaled Operations, customers, internal escalations, and high priority BPO agent escalations.
• Proactively identify opportunities to improve support processes, enhance agent efficiency, reduce operating costs, and improve overall customer satisfaction.
• Collaborate with Knowledge Management and Training teams to develop and maintain documentation, training materials, and best practices based on issue trends and resolutions.
• Work with Quality Assurance teams to ensure process adherence, identify areas for improvement in support workflows, and implement quality control measures.
• Contribute to the successful launch of new support streams and initiatives by providing subject matter expertise and process guidance.

You Have:

• 3+ years of experience in a technical support, product support, or related role. Experience in leveraging SQL or Python to problem solve and dashboard can be a plus.
• Strong understanding of customer support principles, methodologies, and best practices.
• Excellent analytical, problem-solving, and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
• Strong communication skills, both written and verbal, with the ability to convey technical information clearly and concisely to diverse audiences.
• Demonstrated ability to collaborate effectively with cross-functional teams, build relationships, and influence stakeholders.
• Experience with data analysis, reporting, and identifying trends to drive process improvements.
• Familiarity with support ticketing systems, CRM tools, and other relevant support technologies.
• Must be willing to participate in on-call support for incident management issues.

You Are:

• Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
• Analytical: Excited to investigate large, ambiguous problems, and measure the problems and the solutions.
• Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
• Team-oriented: You lift up your peers and find ways to make the team stronger.
• Data-Driven: Uses data to identify trends, measure results, and drive decision-making

Roblox’s Safety Operations team is dedicated to protecting our users and developers from individuals who want to cause harm on our platform, within the online gaming environment. The Moderation Operations team are subject matter experts for content safety policies, and apply their knowledge to empower moderation scale across the Roblox platform. This is a critical team for our users, developers, and creators!

The Product Support Specialist, International & Government Requests role will focus on responding to sensitive government and regulatory requests, collaborating with stakeholders across Public Policy, Legal, and safety leadership, and improving our tooling, processes, and workflows designed to scale Roblox’s compliance with regulatory requirements. This role will report to the moderation operations team manager.

Please note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox’s policies. This role will also require some on-call or shift support.

You will report to the Moderation Product Support team manager.

You will

• Act as policy enforcement subject matter expert and own high-visibility regulatory escalations end-to-end, analyzing and assessing content against Roblox community standards and internal procedure guidelines
• Guide a large team of Roblox Compliance agents and staff, ensuring exceptional customer experience and meeting performance metrics
• Communicate effectively with internal customers (leadership up to Roblox c-suite) and cross-functional stakeholders, performing comprehensive analysis of ambiguous incidents and make business-critical decisions under time constraints;
• Maintain professionalism, confidentiality, and good judgement when handling government requests which may require direct correspondence with regulators;
• Manage, maintain, and develop a highly effective  processes that meets or exceeds relevant service level agreements;
• Coordinate with cross-functional partners and a large team of Roblox moderation agents and their respective staff;
• Implement and maintain standard operating procedures for moderation processes;
• Analyze operational data and conduct root cause analysis to identify trends, bottlenecks, and optimization opportunities, crafting recommendations for improvement;
• Participate in an on-call or shift rotating basis to ensure our team has 24x7 coverage, may include weekends.

You Have:

• 3+ years of experience responding to incidents or escalations at a gaming, social media or other communications platform company.
• Experience managing regulatory requests and responses, or online safety issues in a compliance environment.
• Excellent communication skills to collaborate with cross-functional teams, including company leadership.
• Experience on a trust and safety team and/or have worked closely with policy or content moderation.
• An interest in online safety, policy development, regulations and emerging trends .

About the Role 

Anaplan is on a mission to revolutionize business planning by connecting organizations and people to make better, faster decisions. We are seeking a visionary Senior Manager for AI Engineering to lead our talented team in building the next generation of intelligent planning solutions. This is a critical leadership role where you will drive the technical strategy and execution for AI/ML initiatives, directly impacting Anaplan’s product and our customers' success. You will be at the forefront of integrating cutting-edge AI, from time series forecasting to generative and agentic AI, into our market-leading platform. 

Key Responsibilities 

• Lead, mentor, and grow a high-performing team of AI/ML engineers, fostering a culture of innovation, collaboration, and excellence. 

• Define and execute the roadmap for AI/ML projects, ensuring alignment with business objectives and product strategy. 

• Architect and oversee the development of scalable, robust, and production-grade AI systems on cloud platforms (AWS, Azure, GCP). 

• Drive best practices for the full machine learning lifecycle, including MLOps, CI/CD for ML, model monitoring, and governance. 

• Collaborate closely with product managers, data scientists, and other engineering leaders to translate business requirements into technical solutions. 

• Stay at the forefront of advancements in AI/ML, including Large Language Models (LLMs) and agentic AI, to identify and implement new opportunities. 

• Manage project timelines, resources, and stakeholder communication to ensure the timely delivery of high-quality AI solutions. 

Required Qualifications 

• Proven experience leading AI/ML teams in a SaaS or enterprise software environment. 

• Deep expertise in time series forecasting and machine learning. 

• Experience architecting and deploying scalable, production-grade AI systems on cloud platforms (AWS, Azure, GCP). 

• Solid understanding of MLOps, CI/CD for ML, and cloud-native architectures. 

• Deep knowledge of LLM APIs, prompt engineering, and conversational AI patterns. 

• Experience with agentic frameworks and autonomous agent architectures. 

• Proficiency in Python and modern software development practices (testing, code review, CI/CD). 

• Proven track record of delivering complex technical projects on time with high quality. 

• Excellent communication, collaboration, and stakeholder management skills. 

• Track record of delivering impactful AI solutions in a fast-paced, agile environment. 

Preferred Qualifications 

• Master’s or Ph.D. in Computer Science, AI, Machine Learning, or a related field. 

• Experience with large-scale data processing frameworks like Spark. 

• Familiarity with the challenges of applying AI in enterprise planning or financial domains. 

• A portfolio of published research or contributions to open-source AI projects. 
• 10 Years +

What Makes This Role Exciting 

You will be a key leader in Anaplan’s AI journey, with the autonomy to shape our technical direction and build a world-class engineering team. This is a unique opportunity to solve complex, real-world problems and deliver intelligent solutions that empower major global enterprises to make more informed decisions. You will work with a passionate team on the cutting edge of AI, making a tangible impact on our product and the industry. 

Responsibilities:
• Stakeholder management & requirements gathering on various implementation projects related 
to performance attribution, work as a primary SME.
• Conduct comprehensive discovery sessions with stakeholders to understand investment 
strategies, measurement needs, attribution requirements, and reporting workflows.
• Play key role in defining success criteria for the end-to-end implementation related to 
performance attribution solutions.
• Contribute to documenting detailed business requirements for performance calculations, 
attribution models, and reporting frameworks.
• Ensure all performance reporting adheres to industry standards and regulatory requirements, 
such as the Global Investment Performance Standards (GIPS)
• Translate complex requirements into actionable specifications for implementation teams.
• Work closely with Arcesium product management and engineering to ensure platform 
compatibility and data flow.
• Develop user documentation, process guides, and best practice materials.

Requirements:
• 6-12 years of experience in investment performance measurement, attribution analysis, or 
related buy-side operations roles
• Deep expertise in performance calculation methodologies (TWR, MWR, IRR, GIPS standards) and 
attribution frameworks (Brinson, factor-based, holdings-based, etc.)
• Proven track record implementing performance measurement systems or working as a 
performance analyst at sophisticated institutional investors.
• Strong understanding of investment strategies across asset classes (equities, fixed income, 
alternatives, multi-asset)
• Excellent analytical and critical thinking skills with meticulous attention to detail and accuracy
• Bachelor’s degree in finance, Economics, Mathematics, Computer Science, or related field. CFA 
or CIPM will be highly desirable.
• Since Arcesium uses StatPro integration, Experience with StatPro or similar performance 
attribution platforms (e.g., FactSet, MSCI) as a plus.
• Familiarity with regulatory and compliance requirements (GIPS, SEC, ILPA, etc.)
• Experience with SQL, Python, or other data analysis and automation tools
• Experience managing large-scale technology implementations or transformation projects.
• Strong analytical skills, critical thinking skills, and attention to detail along with strong 
interpersonal skills with a collaborative attitude
• Ability & willingness to work under pressure and take on additional operational tasks and meet 
tight timelines.

Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, 
gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual 
orientation, marital status, disability, or any other category protected by law. Note that for us, this is more 
than just a legal boilerplate. We are genuinely committed to these principles, which form an important 
part of our corporate culture, and are eager to hear from extraordinarily well qualified individuals having 
a wide range of backgrounds and personal characteristics

Arcesium seeks an experienced Solution Architect to join our Client and Partner Development team as a Forward Deployed Solution Architect. As a Forward Deployed Solution Architect, you will bridge the gap between Arcesium platform and clients' business requirements. You will show the customer value quickly and turn insights into scalable and repeatable long-term solutions. Forward Deployed Solution Architects work directly with Arcesium customer stakeholders and Arcesium product teams to solve sophisticated data problems in the investment management businesses.

What You'll Do: 
• Guide customer top stakeholders (CTO, CDO) on the best ways to accelerate customer data strategy through Arcesium 
• Decompose customer problem into component parts, design scalable solution using platform capabilities as building blocks 
• Present solutions to customers verbally as well as written proposals, rich materials and illustrations 
• Work with prospective clients to define the scope and success criteria of PoC projects 
• Lead various projects including Proof of Concepts, Implementations and beyond 
• Manage stakeholder expectations, highlights project risks and mitigations, and lead governance meetings 
• Collaborate with Forward Deployed Software Engineers, Data Strategists, Project Managers and Product for project success  
• Synthesize and note client requirement for fund and investor allocation business. 
• Work on various methods of calculating Management and incentive fees across complex fund structures.  
• Think critically to suggest improvements to the process, which may reduce costs, drive product innovation and result in increased sales conversion 
• Closely work with client developers getting them up to speed on Arcesium’s data architecture, platform overview, hands-on training, data flow (ingress/egress) across applications 
• Present and discuss Arcesium's Technology capabilities in Sales conversations, demos etc.

What You'll Need: 
• 8 to 12 years of experience in client facing roles requiring a high degree on consultative and solutioning skills (e.g., client solutions, professional services and implementations, etc.), providing technical solutions and building and driving software development 
• Hands on experience in working in investor allocation & fund accounting work space across Hedge fund, UCITS, IAM, private funds. 
• Hands on experience in complex fund structures such as multi layer FOF, Master-feeder, blocker, UCITs etc. 
• Skills cutting across technology and financial domain 
• Ability to drive cross-functional medium & large-scale projects, across business and technology domains; stakeholder management across levels is required 
• Strong interpersonal skills and experience building strong internal and external relationships 
• Strong communication skills, including the ability to be influential and persuasive with stakeholders 
• Familiarity with cutting edge cloud solutions and data analysis techniques 

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

We are looking for a talented Individual Contributor to join a cross-functional product team responsible for integrating the Order & Portfolio Management System with the broader platform ecosystem and building new O/PMS features, with a focus on seamless trade lifecycle workflows from order creation through to position synchronization, reconciliation, and post-trade processing.

What You'll Do

• Own features from concept to delivery across the trade lifecycle, producing roadmaps and feature specifications through domain deep-dives and requirements gathering for order workflows, FIX connectivity, allocation logic, and portfolio analytics.
• Articulate product value propositions drawing on knowledge of order routing, execution management, portfolio construction, and position keeping.
• Partner with engineers, architects, and platform partners to translate specs into product, bridging trading desk workflows and back-office accounting while coordinating timelines, dependencies, and deliverables across integration workstreams.
• Build comprehensive test cases covering order routing, execution, position synchronization, data mapping, exception handling, and end-to-end integration.
• Conduct competitor analysis across the OMS/PMS/EMS landscape.

What You'll Need

• 8+ years in front, middle, and/or back-office; 4+ years in product management
• 2+ years direct experience working with OMS and/or PMS platforms, covering order creation, routing, execution, allocation, and settlement.
• Familiarity with how OMS/PMS platforms interact with execution venues, prime brokers, fund administrators, and accounting engines.
• Experience collaborating with engineers in an agile environment.
• Ability to manage multiple workstreams with diligence.
• Graduate degree in software engineering, finance, or a related quantitative field

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Job Description

PayPay India growth is driving a rapid expansion of PayPay India product teams and the need for a Senior Technical Program Manager to drive more features to deliver and accelerate further growth. PayPay India Private Limited applies different SDLC methodologies to develop our products, continuously tailoring them, aligning the company's strategies to pursue the speed. 

A successful candidate will drive the product team's product workup and delivery, as well as foster the advanced agile culture that fits PayPay India  speed and scale of the company by establishing a new better PayPay product delivery life cycle.

Main Responsibilities 

• Foster Agile methodologies, principles, and practices within the teams. 
• Develop and tailor the PayPay SDLC framework aligned with industry Agile best practices and PayPay's strategies. 
• Plan and cultivate Agile maturity at the team level and scale it to the divisional level. 
• Manage multiple technical projects concurrently, ensuring timely delivery and superior outcomes. 
• Monitor the status of the development project, including progress, issues, timelines, and risks. Communicate transparently with stakeholders. 
• Coordinate and facilitate daily/weekly meetings with stakeholders. 
• Cultivate a collaborative environment that promotes visibility and transparency among teams. 
• Provide support in maintaining task management software.

Minimum Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field. 
• 10+ years of relevant work experience, including 7+ years in a senior technical program management role. 
• Proven experience leading complex technical projects, driving organizational transformation initiatives (such as Agile adoption), and applying Agile methodologies (Scrum, Kanban, etc.). 
• Proven leadership in large-scale programs or managing multiple complex projects simultaneously. 
• Demonstrated success in leading large-scale programs or managing multiple complex projects simultaneously, with a focus on strategic planning and driving organizational goals. 
• Strong analytical and problem-solving skills, with the ability to gather data, identify risks, and develop solutions. 
• Experience in project planning, resource allocation, risk management, and budgeting. 
• Excellent written and verbal communication skills to effectively interact with technical and non-technical stakeholders at all levels. 
• Strong interpersonal skills to build relationships, facilitate discussions, and manage teams.

Preferred Qualifications

• Technical adaptability with knowledge of programming languages, platforms, and technologies relevant to the organization. 
• Proficiency in using program management tools (Jira, Confluence, etc.) to streamline project execution. 
• Experience in the FinTech industry, with knowledge of financial systems, regulations, and security standards. 
• Business-level English fluency for effective collaboration in a dynamic environment.
• Agile Expertise Certification in Agile methodologies (CSM, SAFe, PMI-ACP, etc.), demonstrating commitment to continuous improvement and team-based delivery models. 
• Strong interest in Pay2 DC Culture
• Leverage AI/LLM-based tools in daily workflows (e.g., code development, reviews, testing, debugging, documentation), while ensuring human oversight, judgment, and            accountability drive the final product.
• [Extra requirements depending on the potential team it has been identified]

Remarks

＊Please note that you cannot apply for PayPay (Japan-based jobs) or other positions in parallel or in duplicate.

PayPay 5 senses

• Please refer PayPay 5 senses to learn what we value at work.

Working Conditions 

Employment Status

• Full Time

Office Location

• Gurugram (Wework)

     ※The development center requires you to work in the Gurugram office to establish the strong core team.
     　

Role Overview 

We are seeking a seasoned, strategic Early Lifecycle Retention Lead to own and elevate Payoneer’s company-wide approach to early customer retention. This is a high-impact role focused on reducing churn within the first 90 days of the customer lifecycle—one of the most critical drivers of long-term revenue and customer value in fintech. 

Operating at the intersection of data, customer insights, and strategy, this role requires a leader who has successfully partnered with senior stakeholders and led complex, cross-company initiatives. You will be responsible for defining the vision, building scalable frameworks, and embedding a customer-centric approach grounded in deep CX understanding and behavioral insights. 

What You’ll Do 

• Own and define the company-wide early lifecycle retention strategy, with clear accountability for reducing 0–90 day churn and improving activation and engagement metrics. 

• Leverage customer insights and CX data (quantitative and qualitative) to deeply understand customer behavior, pain points, and friction across the early journey. 

• Partner closely with senior leadership (VP/SVP level) across GTM, Risk, Product, and Operations to align on priorities, trade-offs, and execution plans. 

• Lead large-scale, cross-functional programs end-to-end, from problem definition through execution and measurable business impact. 

• Translate complex data into strategic insights, combining behavioral analytics with customer feedback (VoC, NPS, support signals) to identify churn drivers. 

• Drive root-cause analysis at scale, incorporating both operational gaps and customer experience breakdowns across the lifecycle. 

• Design and implement structured retention and CX frameworks, embedding best practices across onboarding, activation, and engagement journeys. 

• Establish clear KPIs and executive-level reporting, including CX and customer health metrics, ensuring transparency and accountability. 

• Influence decision-making at the highest levels, presenting sharp, insight-driven narratives that connect customer experience to business outcomes. 
• Continuously optimize the early customer experience, including onboarding, activation, risk flows, and key customer touchpoints. 

Who You Are 

• A strategic operator who combines big-picture thinking with a strong bias for execution. 

• Deeply customer-centric, with hands-on experience leveraging customer insights, VoC programs, and CX metrics to drive business decisions. 

• Highly analytical and hypothesis-driven, with the ability to connect customer behavior and experience to churn and retention outcomes. 

• Proven ability to lead without authority, influencing senior stakeholders and aligning diverse teams toward common goals. 

#LI-PB1

About the Role

Anaplan is looking for a skilled Python Machine Learning Developer to join our AI engineering organization. This is a crucial, hands-on developer role focused on building the robust backend systems that power our machine learning features. You are not just a developer; you are a software engineer who specializes in bringing ML models to life in a production environment. You will be responsible for designing, building, and deploying the APIs, data pipelines, and backend services necessary to integrate sophisticated machine learning capabilities into the Anaplan platform.

Key Responsibilities

• Design, build, and maintain scalable and reliable machine learning services and APIs using Python.
• Develop and productionize ML models, taking them from prototype to scalable, live systems.
• Construct and manage the data pipelines required for model training, validation, and inference.
• Build and interact with databases (both SQL and NoSQL) to store and retrieve data for ML applications.
• Write clean, high-quality, and well-tested code, adhering to software engineering best practices.
• Collaborate with data scientists, AI architects, and other engineers to integrate ML models into our products.
• Optimize applications for speed, scalability, and reliability.
• Contribute to our MLOps infrastructure to streamline the deployment and monitoring of machine learning models.

Required Qualifications

• Expert (6+ years) Python Programming: Strong, hands-on proficiency in Python for software development.
• Backend & API Development: Proven experience building and deploying backend services and RESTful APIs using frameworks like Flask, FastAPI, or Django.
• Database Proficiency: Solid experience with both SQL (e.g., PostgreSQL) and NoSQL (e.g., MongoDB, Redis) databases, including data modeling and query optimization.
• Machine Learning Libraries: Deep, practical knowledge of the core Python ML ecosystem:
• Data manipulation and analysis: Pandas, NumPy.
• Core ML frameworks: scikit-learn.
• Deep learning frameworks: Experience with TensorFlow or PyTorch.
• Strong understanding of software engineering principles, including data structures, algorithms, and design patterns.
• Experience with version control (Git) and CI/CD practices.
• Excellent problem-solving skills and the ability to write efficient, production-ready code.

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Experience with cloud platforms (AWS, Azure, or GCP) and their ML services.
• Familiarity with containerization technologies like Docker and orchestration with Kubernetes.
• Experience with MLOps tools and principles (e.g., MLflow, Kubeflow).
• Knowledge of large-scale data processing frameworks like Spark or Dask.

What Makes This Role Exciting

This role places you at the critical intersection of software engineering and machine learning. You are a builder, responsible for creating the tangible systems that make our AI intelligent. You will tackle complex engineering challenges, from API design to database performance, all within the context of delivering cutting-edge machine learning features. At Anaplan, you will see your code run at scale, directly impacting a product used by leading global enterprises and solving real-world business problems.

About the Role

Anaplan is looking for a skilled Python Machine Learning Developer to join our AI engineering organization. This is a crucial, hands-on developer role focused on building the robust backend systems that power our machine learning features. You are not just a developer; you are a software engineer who specializes in bringing ML models to life in a production environment. You will be responsible for designing, building, and deploying the APIs, data pipelines, and backend services necessary to integrate sophisticated machine learning capabilities into the Anaplan platform.

Key Responsibilities

• Design, build, and maintain scalable and reliable machine learning services and APIs using Python.
• Develop and productionize ML models, taking them from prototype to scalable, live systems.
• Construct and manage the data pipelines required for model training, validation, and inference.
• Build and interact with databases (both SQL and NoSQL) to store and retrieve data for ML applications.
• Write clean, high-quality, and well-tested code, adhering to software engineering best practices.
• Collaborate with data scientists, AI architects, and other engineers to integrate ML models into our products.
• Optimize applications for speed, scalability, and reliability.
• Contribute to our MLOps infrastructure to streamline the deployment and monitoring of machine learning models.

Required Qualifications

• Expert (6+ years) Python Programming: Strong, hands-on proficiency in Python for software development.
• Backend & API Development: Proven experience building and deploying backend services and RESTful APIs using frameworks like Flask, FastAPI, or Django.
• Database Proficiency: Solid experience with both SQL (e.g., PostgreSQL) and NoSQL (e.g., MongoDB, Redis) databases, including data modeling and query optimization.
• Machine Learning Libraries: Deep, practical knowledge of the core Python ML ecosystem:
• Data manipulation and analysis: Pandas, NumPy.
• Core ML frameworks: scikit-learn.
• Deep learning frameworks: Experience with TensorFlow or PyTorch.
• Strong understanding of software engineering principles, including data structures, algorithms, and design patterns.
• Experience with version control (Git) and CI/CD practices.
• Excellent problem-solving skills and the ability to write efficient, production-ready code.

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Experience with cloud platforms (AWS, Azure, or GCP) and their ML services.
• Familiarity with containerization technologies like Docker and orchestration with Kubernetes.
• Experience with MLOps tools and principles (e.g., MLflow, Kubeflow).
• Knowledge of large-scale data processing frameworks like Spark or Dask.

What Makes This Role Exciting

This role places you at the critical intersection of software engineering and machine learning. You are a builder, responsible for creating the tangible systems that make our AI intelligent. You will tackle complex engineering challenges, from API design to database performance, all within the context of delivering cutting-edge machine learning features. At Anaplan, you will see your code run at scale, directly impacting a product used by leading global enterprises and solving real-world business problems.

About the Role

We're seeking a versatile GenAI Software Engineer who can work across the full stack of GenAI applications, from model integration and prompt engineering to building intuitive user interfaces. You'll build production-ready AI features that empower business users to leverage the power of GenAI within their planning workflows, requiring both deep ML knowledge and strong software engineering skills.

Key Responsibilities

• Develop end-to-end GenAI features including backend API services, model integration, model monitoring, evaluations and deployments
• Integrate and optimize LLMs for specific use cases in business planning, including prompt engineering, RAG implementation
• Build conversational interfaces and agentic workflows that make complex planning tasks accessible through natural language
• Implement evaluation frameworks to measure and improve GenAI feature quality, including accuracy, latency, and user satisfaction metrics
• Design and develop APIs that expose AI capabilities to Anaplan's platform and third-party integrations
• Optimize model inference pipelines for performance, cost, and scalability in production environments
• Implement monitoring, logging, and observability for GenAI systems to track usage, errors, and model behaviour
• Collaborate with data scientists to productionize ML models and forecasting algorithms
• Write comprehensive tests including unit tests, integration tests, and prompt regression suites
• Participate in code reviews, technical design discussions, and knowledge-sharing sessions
• Stay current with GenAI research and tools, evaluating new models and techniques for potential adoption

Required Qualifications

• 3+ years of software engineering experience with 2+ years of understanding on ML/AI systems.
• Strong programming skills in Python including understanding of ML frameworks (PyTorch, TensorFlow, Transformers)
• Understanding or experience of building and deploying LLM-powered applications in production
• Understanding or experience of front-end development with React, TypeScript, and modern web technologies
• Understanding of RESTful API design, microservices architecture, and cloud infrastructure
• Experience with prompt engineering, RAG systems
• Understanding of ML fundamentals including NLP, time-series analysis, or recommender systems
• Familiarity with containerization (Docker), orchestration (Kubernetes), and CI/CD pipelines
• Excellent problem-solving skills and attention to detail
• Bachelor’s degree in computer science, Machine Learning, or related field

Preferred Qualifications

• Experience with GenAI frameworks (LangChain, LlamaIndex, Haystack, or similar)
• Knowledge of vector databases (Pinecone, Weaviate, Qdrant) and embedding models
• Experience with model serving frameworks (vLLM, TensorRT, Ray)
• Background in forecasting, planning, or analytics applications
• Familiarity with Anaplan or similar enterprise planning platforms
• Experience with A/B testing and experimentation frameworks for AI features
• Contributions to open-source ML projects or research publications
• Experience with model observability tools (LangSmith, W&B, MLflow)

What Makes This Role Exciting

• Lead a greenfield team building transformative AI capabilities from the ground up
• Work on cutting-edge conversational and agentic AI technologies
• Build user-facing AI features that directly impact how businesses plan and make decisions
• Experiment with the latest GenAI models and techniques
• Collaborate with talented engineers, data scientists, and product designers
• Solve unique challenges at the intersection of AI and enterprise software
• Grow your skills in both ML engineering and full-stack development

About the Role

We're seeking a versatile GenAI Software Engineer who can work across the full stack of GenAI applications, from model integration and prompt engineering to building intuitive user interfaces. You'll build production-ready AI features that empower business users to leverage the power of GenAI within their planning workflows, requiring both deep ML knowledge and strong software engineering skills.

Key Responsibilities

• Develop end-to-end GenAI features including backend API services, model integration, model monitoring, evaluations and deployments
• Integrate and optimize LLMs for specific use cases in business planning, including prompt engineering, RAG implementation
• Build conversational interfaces and agentic workflows that make complex planning tasks accessible through natural language
• Implement evaluation frameworks to measure and improve GenAI feature quality, including accuracy, latency, and user satisfaction metrics
• Design and develop APIs that expose AI capabilities to Anaplan's platform and third-party integrations
• Optimize model inference pipelines for performance, cost, and scalability in production environments
• Implement monitoring, logging, and observability for GenAI systems to track usage, errors, and model behaviour
• Collaborate with data scientists to productionize ML models and forecasting algorithms
• Write comprehensive tests including unit tests, integration tests, and prompt regression suites
• Participate in code reviews, technical design discussions, and knowledge-sharing sessions
• Stay current with GenAI research and tools, evaluating new models and techniques for potential adoption

Required Qualifications

• 3+ years of software engineering experience with 2+ years of understanding on ML/AI systems.
• Strong programming skills in Python including understanding of ML frameworks (PyTorch, TensorFlow, Transformers)
• Understanding or experience of building and deploying LLM-powered applications in production
• Understanding or experience of front-end development with React, TypeScript, and modern web technologies
• Understanding of RESTful API design, microservices architecture, and cloud infrastructure
• Experience with prompt engineering, RAG systems
• Understanding of ML fundamentals including NLP, time-series analysis, or recommender systems
• Familiarity with containerization (Docker), orchestration (Kubernetes), and CI/CD pipelines
• Excellent problem-solving skills and attention to detail
• Bachelor’s degree in computer science, Machine Learning, or related field

Preferred Qualifications

• Experience with GenAI frameworks (LangChain, LlamaIndex, Haystack, or similar)
• Knowledge of vector databases (Pinecone, Weaviate, Qdrant) and embedding models
• Experience with model serving frameworks (vLLM, TensorRT, Ray)
• Background in forecasting, planning, or analytics applications
• Familiarity with Anaplan or similar enterprise planning platforms
• Experience with A/B testing and experimentation frameworks for AI features
• Contributions to open-source ML projects or research publications
• Experience with model observability tools (LangSmith, W&B, MLflow)

What Makes This Role Exciting

• Lead a greenfield team building transformative AI capabilities from the ground up
• Work on cutting-edge conversational and agentic AI technologies
• Build user-facing AI features that directly impact how businesses plan and make decisions
• Experiment with the latest GenAI models and techniques
• Collaborate with talented engineers, data scientists, and product designers
• Solve unique challenges at the intersection of AI and enterprise software
• Grow your skills in both ML engineering and full-stack development

We are seeking a talented mid-level Software Developer to join our growing engineering team as an individual contributor. You will work closely with our Engineering Manager and cross-functional teams to build scalable web applications and cloud-based solutions using modern technologies. This role offers the opportunity to contribute to architectural decisions while focusing on delivering high-quality code and technical solutions.

Key Responsibilities

• Develop and maintain scalable web applications using .NET Framework/Core/5+ and modern UI frameworks
• Develop, maintain and modernize Excel integrated .Net add-in for existing client base.
• Write clean, maintainable, and well-tested code following established engineering best practices
• Collaborate with engineering teams, product management, and design to implement technical solutions
• Participate in code reviews and contribute to improving development standards and processes
• Build and maintain RESTful APIs and integrate with third-party services
• Work with cloud platforms (Azure/AWS) to deploy and maintain applications
• Contribute to technical design discussions and architectural decisions
• Implement automated testing strategies and participate in CI/CD pipeline development
• Troubleshoot and resolve technical issues across the full software development lifecycle
• Participate in Agile/Scrum ceremonies and contribute to sprint planning and estimation
• Stay current with emerging technologies and recommend improvements to existing systems
• Mentor junior developers and contribute to knowledge sharing within the team

Required Qualifications

• 3-5 years of professional software development experience
• Strong proficiency in .NET framework and .NET Core/5+ development
• Experience with modern UI frameworks (Angular, React, or Vue.js)
• Solid understanding of web development fundamentals (HTML, CSS, JavaScript)
• Experience with cloud platforms, preferably Azure or AWS
• Proficiency in database design and development (SQL Server, PostgreSQL, or similar)
• Understanding of software architecture patterns and design principles
• Experience with version control systems (Git) and collaborative development workflows
• Knowledge of API design and development (REST, JSON)
• Familiarity with Agile/Scrum methodologies
• Strong problem-solving skills and attention to detail
• Excellent communication and collaboration abilities
• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience

Preferred Qualifications

• Experience in Windows client application development
• Experience with containerization technologies (Docker, Kubernetes)
• Knowledge of DevOps practices including CI/CD pipelines and infrastructure as code
• Experience with automated testing frameworks and test-driven development
• Familiarity with microservices architecture and distributed systems
• Experience with NoSQL databases and data modeling
• Knowledge of GraphQL and modern API development practices
• Experience with monitoring and logging tools (Application Insights, New Relic, etc.)
• Understanding of security best practices and secure coding principles
• Experience with mobile development or full-stack development
• Knowledge of performance optimization and scalability considerations
• Previous experience in a startup or high-growth technology environment

What We Offer

• Competitive salary and comprehensive benefits package
• Opportunity to work with cutting-edge technologies and contribute to technical decisions
• Professional development opportunities and conference attendance support
• Flexible work arrangements with remote work options
• Collaborative team environment with experienced engineering leadership
• Health, dental, and vision insurance
• Generous PTO and parental leave policies
• Performance-based bonuses and growth opportunities
• Modern development tools and collaborative workspace

Team Description 

As part of the ADO team under GPTO Engineering, you’ll report to the Sr. Director Engineering. This team is accountable for Quality/Performance assuring enterprise data architecture, enabling high-performance AI-driven workloads, and acting as a technical bridge between engineering and architecture. 

Your Impact 

Team Leadership & Development 

• Build, mentor, and scale a high-performing engineering team based on actual demand and delivery needs 

• Provide hands-on coaching and guidance to Principal Engineers and team members, fostering technical excellence and career growth 

• Quickly establish trust with team members, peers, and stakeholders through authentic engagement and delivery 

• Champion engineering culture that balances pragmatic delivery with sustainable practices 

Delivery Excellence 

• Drive fast-paced, continuous delivery practices—leading the transformation from monthly to daily release cycles 

• Balance process rigor with delivery velocity; know when documentation adds value and when it creates friction 

• Apply and evangelize proper use of DORA metrics to measure and improve team performance 

• Ensure platform capabilities for data processing, AI, and developer acceleration ship reliably and on schedule 

• Take ownership of delivery outcomes; work proactively with Product Management without waiting for perfect requirements 

Technical Strategy & Collaboration 

• Partner closely with architects to align implementation patterns with long-term technical direction 

• Create clear, compelling strategy papers, roadmaps, and presentations for technical and executive audiences 

• Collaborate across globally distributed teams with awareness of time zone considerations and asynchronous work patterns 

• Guide teams in embedding AI/ML features—prompt engineering, model inference, feature pipelines—into platform services 

• Contribute to technical planning, architecture decisions, and incident retrospectives 

Platform & Product Mindset 

• Apply product thinking to platform solutions, ensuring they meet real business and customer needs 

• Champion innovation in performance, tooling, and platform capabilities 

• Oversee design and delivery of full stack solutions spanning React, Java, and Python 

• Facilitate cross-functional collaboration across engineering, product, and architecture 

Your Qualifications 

Leadership & Management 

• 10+ years of software engineering experience with 5+ years in engineering management or technical leadership 

• Proven track record managing teams through significant process transformations (e.g., monthly to daily releases) 

• Experience managing both technical leads/Principal Engineers and individual contributors 

• Demonstrated ability to scale teams thoughtfully based on demand, not politics 

Technical Depth 

• Strong software development background with hands-on experience in platform, infrastructure, or data-centric environments 

• Deep expertise in event-driven architectures, streaming technologies (e.g. Apache Kafka, Flink, and/or Pulsar) 

• Proficiency across full stack technologies (Java, .Net, React) with ability to guide technical decisions 

• Knowledge of hybrid/cloud-agnostic infrastructure, CI/CD, GitOps, and continuous delivery workflows 

Delivery & Process 

• Pragmatic approach to balancing process, documentation, and speed of delivery 

• Deep understanding of DORA metrics and their proper application to drive improvement 

• Experience leading high-velocity engineering organizations with daily release cadence 

• Skilled at change management and cultural transformation in engineering teams 

Communication & Collaboration 

• Exceptional communication skills—written and verbal—with ability to influence across all levels 

• Experienced creating executive-level strategy documents, roadmaps, and presentations 

• Comfortable working with globally distributed teams across multiple timezones 

• Strong collaborative partnership with Product Management; proactive problem-solving mindset 

Preferred Skills 

• Track record of building trust rapidly in new environments 

• Passion for technical mentorship and elevating team capabilities 

• Experience scaling systems and teams under high throughput demands 

• Ability to navigate ambiguity and drive delivery without perfect information 

• Comfort with asynchronous collaboration and remote team dynamics 

• Experience in hybrid engineering-management roles (player-coach background) 

Anaplan is looking for a passionate Product Analyst to join our team, focusing on the core experience of our Anaplan application builders. This role will work directly with our platform engineering teams to analyze the needs of our application building community, validate scenarios, and provide data-driven feedback that shapes the future of our platform. 

The ideal candidate is an Anaplan model builder who is ready to apply their deep domain knowledge to an analytical role, providing critical insights into the builder's experience within the engineering organization. 

Your Impact 

• Support the Product team in refining the product backlog by providing data-driven insights on current usage patterns and exploring new use cases. 

• Partner with Product Owners and platform engineering to analyze, research, and validate detailed user stories and acceptance criteria. 

• Actively participate in backlog grooming sessions, sprint planning meetings, and sprint reviews to ensure the engineering team has a clear understanding of the customer impact of what they are building. 

• Leverage your deep Anaplan model building expertise to validate complex scenarios on the application framework, analyze current usage patterns, and ensure new platform capabilities meet the real-world needs of our builders. 

• Collaborate closely with Product Owners, UX designers, technical writers, and other stakeholders to help deliver high-quality, well-documented platform features. 

• Support the user story acceptance process by performing detailed validation of features against acceptance criteria to ensure they deliver the intended value. 

• Effectively communicate analytical findings, usage patterns, and feedback to the broader application framework team and stakeholders across the organization. 

Required Skills 

• Hands-on experience in Anaplan model building, including module design, formula writing, and data integration, to effectively analyze and validate platform capabilities. 

• Strong analytical and problem-solving skills, with the ability to break down large, complex problems into smaller, manageable pieces for analysis. 

• Excellent proficiency with Agile development management tools, particularly Jira and Confluence. 

• Ability to analyze complex business and user needs and provide clear, data-driven feedback to a technical team. 

• Experience with data analysis and tools to understand usage patterns is highly desirable. 

• Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences. 

• A passion for the Anaplan platform and a deep empathy for the model builder community. 

• Team player with a collaborative mindset and the ability to work autonomously in a fast-paced, quickly changing environment. 

As an Anaplan Model Builder, you are primarily responsible for the successful delivery of Anaplan solutions.

You will be required to model sophisticated business problems, collaborate to search for hard-to-find answers, and effectively uncover insights for our Business Partners. Strong analytics skills, resourcefulness, and the capacity to adapt to a scaling organization will help you be successful. Being able to operate independently and lead in a dynamic environment is key to this role.

You will:

• Lead Anaplan model development and serve as architectural SME for large-scale connected planning solutions
• Translate existing spreadsheets and business problems into sophisticated Anaplan multi-dimensional models
• Modify existing models as part of a connected solution, optimization, or to incorporate new functionality
• Provide significant feedback and progress updates promptly to the Business Partner and team
• Set up standard processes and documentation for Anaplan models
• Participate in data integration and migration solutions
• Partner on all aspects of identifying, evaluating, and communicating key insights that tell the story behind the numbers, our employee experience, and key drivers
• Enjoy Being part of a team and working in an “all hands on deck” environment, shifting between different types of tasks, working with several partners, and being passionate about storytelling.
• Ability to investigate the root cause of data and reporting issues

Your Qualifications

• Bachelor's degree in business (Finance, Operations, Accounting, etc.) or highly technical field (Engineering, mathematics, data analytics, etc.)
• Passion for business analytics, modeling, and planning
• 2+ years of Anaplan model-building experience with at least 1 large and complex ground-up build
• Excellent problem-solving and analytical skills
• Excellent verbal, written, and computer communication skills with strong analytical and troubleshooting skills
• Motivated self-starter
• Experience working autonomously and collaboratively in a rapid-growth environment

Preferred Skills

• End-to-end Anaplan deployment experience;
• Consulting experience or academic research in a technical field (economics, engineering, science, math, etc.);
• Experience collaborating on dynamic projects with HR, finance, accounting, product, and/or engineering teams;
• Organizational change or project management leadership experience.

As an Anaplan Model Builder, you are primarily responsible for the successful delivery of Anaplan solutions.

You will be required to model sophisticated business problems, collaborate to search for hard-to-find answers, and effectively uncover insights for our Business Partners. Strong analytics skills, resourcefulness, and the capacity to adapt to a scaling organization will help you be successful. Being able to operate independently and lead in a dynamic environment is key to this role.

You will:

• Lead Anaplan model development and serve as architectural SME for large-scale connected planning solutions
• Translate existing spreadsheets and business problems into sophisticated Anaplan multi-dimensional models
• Modify existing models as part of a connected solution, optimization, or to incorporate new functionality
• Provide significant feedback and progress updates promptly to the Business Partner and team
• Set up standard processes and documentation for Anaplan models
• Participate in data integration and migration solutions
• Partner on all aspects of identifying, evaluating, and communicating key insights that tell the story behind the numbers, our employee experience, and key drivers
• Enjoy Being part of a team and working in an “all hands on deck” environment, shifting between different types of tasks, working with several partners, and being passionate about storytelling.
• Ability to investigate the root cause of data and reporting issues

Your Qualifications

• Bachelor's degree in business (Finance, Operations, Accounting, etc.) or highly technical field (Engineering, mathematics, data analytics, etc.)
• Passion for business analytics, modeling, and planning
• 2+ years of Anaplan model-building experience with at least 1 large and complex ground-up build
• Excellent problem-solving and analytical skills
• Excellent verbal, written, and computer communication skills with strong analytical and troubleshooting skills
• Motivated self-starter
• Experience working autonomously and collaboratively in a rapid-growth environment

Preferred Skills

• End-to-end Anaplan deployment experience;
• Consulting experience or academic research in a technical field (economics, engineering, science, math, etc.);
• Experience collaborating on dynamic projects with HR, finance, accounting, product, and/or engineering teams;
• Organizational change or project management leadership experience.

About the Role 

Anaplan is on a mission to revolutionize business planning by connecting organizations and people to make better, faster decisions. We are seeking a visionary Senior Manager for AI Engineering to lead our talented team in building the next generation of intelligent planning solutions. This is a critical leadership role where you will drive the technical strategy and execution for AI/ML initiatives, directly impacting Anaplan’s product and our customers' success. You will be at the forefront of integrating cutting-edge AI, from time series forecasting to generative and agentic AI, into our market-leading platform. 

Key Responsibilities 

• Lead, mentor, and grow a high-performing team of AI/ML engineers, fostering a culture of innovation, collaboration, and excellence. 

• Define and execute the roadmap for AI/ML projects, ensuring alignment with business objectives and product strategy. 

• Architect and oversee the development of scalable, robust, and production-grade AI systems on cloud platforms (AWS, Azure, GCP). 

• Drive best practices for the full machine learning lifecycle, including MLOps, CI/CD for ML, model monitoring, and governance. 

• Collaborate closely with product managers, data scientists, and other engineering leaders to translate business requirements into technical solutions. 

• Stay at the forefront of advancements in AI/ML, including Large Language Models (LLMs) and agentic AI, to identify and implement new opportunities. 

• Manage project timelines, resources, and stakeholder communication to ensure the timely delivery of high-quality AI solutions. 

Required Qualifications 

• Proven experience leading AI/ML teams in a SaaS or enterprise software environment. 

• Deep expertise in time series forecasting and machine learning. 

• Experience architecting and deploying scalable, production-grade AI systems on cloud platforms (AWS, Azure, GCP). 

• Solid understanding of MLOps, CI/CD for ML, and cloud-native architectures. 

• Deep knowledge of LLM APIs, prompt engineering, and conversational AI patterns. 

• Experience with agentic frameworks and autonomous agent architectures. 

• Proficiency in Python and modern software development practices (testing, code review, CI/CD). 

• Proven track record of delivering complex technical projects on time with high quality. 

• Excellent communication, collaboration, and stakeholder management skills. 

• Track record of delivering impactful AI solutions in a fast-paced, agile environment. 

Preferred Qualifications 

• Master’s or Ph.D. in Computer Science, AI, Machine Learning, or a related field. 

• Experience with large-scale data processing frameworks like Spark. 

• Familiarity with the challenges of applying AI in enterprise planning or financial domains. 

• A portfolio of published research or contributions to open-source AI projects. 
• Experience requrired - 15+ Yrears

What Makes This Role Exciting 

You will be a key leader in Anaplan’s AI journey, with the autonomy to shape our technical direction and build a world-class engineering team. This is a unique opportunity to solve complex, real-world problems and deliver intelligent solutions that empower major global enterprises to make more informed decisions. You will work with a passionate team on the cutting edge of AI, making a tangible impact on our product and the industry. 

Team Description 

Join the Platform Experience team, a core group within our GPTO Engineering organization, where you will report to the Director of Engineering. Our team is on a mission to provide the unshakeable foundation of trust, security, and scale for the entire Anaplan ecosystem. We empower our internal developers and external partners to build with speed and confidence. 

Your Impact 

• Lead the technical vision and execution for quality assurance across our Platform Experience, spanning Product Security, Platform Management, and Data Integration. 
• Architect, design, and build the next generation of highly available, secure, and scalable testing frameworks and strategies that ensure the robustness and reliability of our platform's backbone services. 
• Collaborate with architects and Product Partners to align quality assurance implementation patterns with long-term direction, applying a product mindset to ensure platform quality solutions meet business and customer needs. 
• Set the standard for QA engineering excellence through hands-on leadership in test automation architecture, insightful quality design, and strategic guidance across our backend technology stack (Java, Kotlin, Go, .NET). 
• Mentor QA engineers and software engineers across teams through test design input, automation framework reviews, and best practice sharing for quality. 
• Champion innovation in performance testing, security testing, tooling, and overall platform quality features. 
• Drive technical planning for quality initiatives, shape our long-term quality strategy, and lead critical incident retrospectives from a quality perspective to ensure continuous improvement. 

Your Qualifications 

• A seasoned QA professional with 12+ years of experience building, testing, and scaling complex platform, infrastructure, or data-centric systems. 
• Deep, hands-on expertise in designing, developing, and implementing advanced test automation frameworks for modern back-end applications (Java/J2EE, Kotlin, Go, .NET) and distributed systems using RESTful APIs and event-driven patterns. 
• Extensive experience with K8s, public and private cloud; multi-region, multi-tenant topologies from a quality assurance perspective. 
• Proven experience with CI/CD, GitOps, and high-velocity release workflows, with a strong focus on integrating and automating quality gates throughout the pipeline. 
• Strong cross-functional collaboration and communication skills, with a track record of influencing engineering and product strategy to embed quality practices at every stage. 

Preferred Skills 

• Proven experience influencing architecture and platform quality strategy. 
• Passion for technical mentorship and elevating engineering and QA culture. 
• Experience scaling quality efforts under high throughput demands and complex system interactions. 
• Ability to drive sustainable quality delivery without sacrificing engineering velocity. 

• • Comfortable navigating globally distributed teams and asynchronous collaboration in a senior quality leadership role. 

About the Role

Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. Anaplan is the only scenario planning and analysis platform designed to optimize decision-making in today's complex business environment so that enterprises can outpace their competition and the market. By building connections and collaboration across organizational silos, our platform intelligently surfaces key insights — so businesses can make the right decisions, right now. We are seeking a talented AI QA Lead to guide our team and ensure the quality and reliability of our cutting-edge AI and machine learning solutions.

Key Responsibilities

• Lead, mentor, and grow high-performing QA Engineers across multiple stream aligned teams.
• Define and drive the overall QA strategy for our Forecasting project, with a focus on time-series forecasting.
• Oversee the design, development, and maintenance of automated test frameworks.
• Guide the team in implementing and executing robust test cases for our AI-powered features and APIs.
• Champion the use of BDD frameworks, such as Gherkin, to create clear, concise, and maintainable tests.
• Ensure the team effectively tests and validates RESTful APIs to meet high standards of quality and performance.
• Collaborate with product managers, data scientists, and engineering leads to align on quality standards and release criteria.
• Oversee the identification, documentation, and tracking of bugs and inconsistencies in our AI/ML systems.
• Drive improvements to our CI/CD pipeline to ensure that our AI models are continuously tested and deployed with confidence.

Required Qualifications

• A skilled QA Engineer with 8+ years of experience testing and assuring the quality of complex platform, infrastructure, or data-centric systems.
• Strong proficiency in Python.
• Proven experience leading or mentoring a QA team in a fast-paced technical environment.
• Deep understanding of machine learning concepts and a proven track record of testing ML models, particularly in the domain of time-series forecasting.
• Expertise with testing frameworks such as pytest.
• Strong experience with Behavior-Driven Development (BDD) and Gherkin.
• In-depth knowledge of API testing and validation.
• Proficiency in modern software development practices (testing, code review, CI/CD).
• A proven track record of delivering complex technical projects on time with high quality.
• Excellent leadership, communication, and interpersonal skills.

Preferred Qualifications

• Experience with performance, scalability, and security testing of AI systems.
• Familiarity with cloud platforms (e.g., AWS, GCP, Azure) and their AI/ML services.
• Knowledge of containerization technologies like Docker and orchestration tools like Kubernetes.
• Experience with strategic planning and roadmap development for a QA function.
• A Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

What Makes This Role Exciting

• You will lead a talented team at the forefront of AI innovation, working on a platform that is transforming how businesses make decisions.
• You will have a strategic impact, shaping the future of quality for our AI-powered products.
• You will be part of a collaborative and creative leadership team that values openness, authenticity, and inclusivity.
• We are a fast-growing company, and you will have ample opportunities for professional growth and to define your team's trajectory.

About the Role

Anaplan is on a mission to revolutionize business planning by connecting organizations and people to make better, faster decisions. We are seeking an expert Lead React Developer to guide our front-end engineering team in building intuitive, high-performance, and scalable user interfaces. As a technical leader, you will be responsible for the architecture, quality, and delivery of the user-facing components of our market-leading platform. You will play a critical role in shaping the user experience that empowers thousands of users to navigate complex data and make critical business decisions.

Key Responsibilities

• Lead a team of front-end developers, providing technical mentorship, guidance, and support.
• Architect and build robust, scalable, and maintainable front-end solutions using React and its ecosystem.
• Take a hands-on role in writing clean, efficient, and well-tested code, setting the standard for the team.
• Drive front-end technical strategy and roadmap, making key decisions on frameworks, libraries, and architecture.
• Lead code reviews to ensure high-quality, performance, and adherence to best practices.
• Work closely with product managers, UX designers, and backend engineers to translate requirements and designs into perfect user experiences.
• Champion best practices for front-end development, including performance optimization, accessibility, and testing.
• Mentor junior and mid-level developers, fostering a culture of technical excellence and continuous improvement.

Required Qualifications

• Extensive (8+ years) hands-on experience developing complex, large-scale web applications using React.
• Deep understanding of the React ecosystem, including Hooks, Context API, and functional components.
• Proven expertise in state management libraries such as Redux, Zustand, or Recoil.
• Strong proficiency in JavaScript (ES6+) and TypeScript.
• Expertise in modern front-end build tools and package managers (e.g., Webpack, Vite, npm, Yarn).
• Solid experience with front-end testing frameworks like Jest and React Testing Library.
• Experience with RESTful APIs and/or GraphQL.
• Demonstrated experience in a technical leadership or mentorship role.
• Excellent problem-solving skills and the ability to communicate complex technical concepts effectively.

Preferred Qualifications

• Bachelor's degree in computer science or a related field.
• Experience building and maintaining component libraries or design systems.
• Strong knowledge of web performance optimization techniques.
• Familiarity with web accessibility standards (WCAG).
• Experience working in a SaaS or enterprise software environment.
• Familiarity with CI/CD pipelines and agile development methodologies.

What Makes This Role Exciting

As a Lead FE Developer at Anaplan, you will be at the forefront of building the user interface for a powerful and complex platform used by major global enterprises. You will have the autonomy to make significant architectural decisions and the opportunity to guide a talented team. This is a chance to solve challenging technical problems, directly influence the user experience, and see your work have a tangible impact on how businesses operate and plan for the future.

About the Role

Anaplan is looking for a skilled Python Machine Learning Developer to join our AI engineering organization. This is a crucial, hands-on developer role focused on building the robust backend systems that power our machine learning features. You are not just a developer; you are a software engineer who specializes in bringing ML models to life in a production environment. You will be responsible for designing, building, and deploying the APIs, data pipelines, and backend services necessary to integrate sophisticated machine learning capabilities into the Anaplan platform.

Key Responsibilities

• Design, build, and maintain scalable and reliable machine learning services and APIs using Python.
• Develop and productionize ML models, taking them from prototype to scalable, live systems.
• Construct and manage the data pipelines required for model training, validation, and inference.
• Build and interact with databases (both SQL and NoSQL) to store and retrieve data for ML applications.
• Write clean, high-quality, and well-tested code, adhering to software engineering best practices.
• Collaborate with data scientists, AI architects, and other engineers to integrate ML models into our products.
• Optimize applications for speed, scalability, and reliability.
• Contribute to our MLOps infrastructure to streamline the deployment and monitoring of machine learning models.

Required Qualifications

• Expert (10+ years) Python Programming: Strong, hands-on proficiency in Python for software development.
• Backend & API Development: Proven experience building and deploying backend services and RESTful APIs using frameworks like Flask, FastAPI, or Django.
• Database Proficiency: Solid experience with both SQL (e.g., PostgreSQL) and NoSQL (e.g., MongoDB, Redis) databases, including data modeling and query optimization.
• Machine Learning Libraries: Deep, practical knowledge of the core Python ML ecosystem:
• Data manipulation and analysis: Pandas, NumPy.
• Core ML frameworks: scikit-learn.
• Deep learning frameworks: Experience with TensorFlow or PyTorch.
• Strong understanding of software engineering principles, including data structures, algorithms, and design patterns.
• Experience with version control (Git) and CI/CD practices.
• Excellent problem-solving skills and the ability to write efficient, production-ready code.

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Experience with cloud platforms (AWS, Azure, or GCP) and their ML services.
• Familiarity with containerization technologies like Docker and orchestration with Kubernetes.
• Experience with MLOps tools and principles (e.g., MLflow, Kubeflow).
• Knowledge of large-scale data processing frameworks like Spark or Dask.

What Makes This Role Exciting

This role places you at the critical intersection of software engineering and machine learning. You are a builder, responsible for creating the tangible systems that make our AI intelligent. You will tackle complex engineering challenges, from API design to database performance, all within the context of delivering cutting-edge machine learning features. At Anaplan, you will see your code run at scale, directly impacting a product used by leading global enterprises and solving real-world business problems.

Team Description

The Enterprise Experience team is responsible for all aspects of the end-user interface at Anaplan. This includes planning templates, analytical grids, pixel-perfect reporting and interactive dashboards. The product areas we deliver are foundational and are touched by every customer and used in every Application and implementation. Reporting to the Director, Product Management for Enterprise Experience, this person will be based in our India office in Gurugram, and will be instrumental in the execution of our product and company strategy

Your Impact:

• Help define and evolve the direction for Anaplan’s Enterprise Experience, specifically Anaplan’s Excel Add In.
• Drive the product roadmap in partnership with engineering, ensuring delivery of high-impact capabilities for our customers.
• Develop specifications, standards, and design principles for a consistent user experience.
• Engage with customers and Anaplan CoEs to foster relationships and assimilate feedback and improvement opportunities into roadmap.
• Support cross-functional alignment across engineering, product, and strategy teams.
• Drive end-to-end experiences: writing user stories with clear acceptance criteria, working with UX to create prototypes for usability testing and research, working with engineering, documentation, support, and marketing to deliver quality experiences. 

Your Qualifications:

• Experience as a Product Manager in a B2B SaaS or enterprise software environment.
• Ability to define and manage complex product roadmaps and technical requirements.
• Excellent Microsoft Excel skills.
• Proven experience with reporting and analytics tools, and a good understanding of business reporting requirements.
• Experience collaborating closely with engineering teams in an Agile environment.
• Excellent communication, documentation, and stakeholder management skills.
• Strategic thinker with the ability to translate vision into execution.
• Any experience with multidimensional databases would be an advantage.

This is a high-impact opportunity for the right candidate to shape the future of Anaplan’s Excel extension for new and existing customers.

Anaplan is looking for a passionate and visionary Seasoned Product Manager to own the creation and execution of a new automated testing platform capability. This is a new role that offers a unique opportunity for the successful candidate to envision, develop, and implement a framework from the ground up. 

This person will be instrumental in providing the ownership, vision and delivery of a testing framework integrated into the Anaplan platform. It will be designed to enable business-owned automated testing of end to end functionality and performance of Anaplan applications, including both internal and partner-built solutions.  

The ideal candidate will have a strong background in product management combined with sound technical knowledge of software testing processes and standard industry practices. 

Core Responsibilities 

• Define and drive the vision, strategy, backlog and roadmap for the Anaplan Solution Testing Framework. 

• Take ownership of the framework's development and implementation, from initial concept to a fully operational service. 

• Work with Product leadership and Engineering teams on roadmap and capacity planning to ensure successful delivery. 

• Manage key stakeholders across the business to ensure alignment and support for the testing framework initiative. 

• Understand the market and our customers, serving as the voice of the customer for all testing-related needs to ensure a customer-centric and business-owned outcome. 

• Drive end-to-end experiences by writing detailed user stories with clear acceptance criteria and working with engineering to deliver a high-quality framework. 

• Create comprehensive enablement materials, including technical documentation, support guides, and training videos. 

• Effectively collaborate across global teams to create alignment between engineering teams and other product stakeholders. 

• Meet with customers, internal users, and partners to communicate the testing framework's vision, roadmap, and value proposition. 

 Requirements 

• Proven experience working as a Product Manager in a technology-driven environment, preferably with experience in SaaS or enterprise software companies. 

• Proven technical knowledge of software testing processes, automated testing of functionality, configuration, concurrency and performance. 

• Demonstrated experience in stakeholder management with excellent communication and leadership skills. 

• Strong understanding of the product management lifecycle, from discovery and ideation to launching new products. 

• Ability to translate complex user needs into actionable product requirements and a compelling product roadmap. 

• Experience working in an Agile development environment and familiarity with tools like Jira and Confluence. 

• Excellent organizational skills and experience managing projects with multiple stakeholders to ensure successful delivery. 

• Highly analytical with the ability to troubleshoot issues quickly and move easily between high-level strategy and low-level details. 

• A self-starter with the ability to work autonomously in a fast-paced, quickly changing environment. 

• Excellent verbal and written communication skills to work effectively with cross-functional and global teams. 

Team Description

The Enterprise Experience team is responsible for all aspects of the end-user interface at Anaplan. This includes planning templates, analytical grids, pixel-perfect reporting, planning process orchestration and automation, and interactive dashboards. The product areas we deliver are foundational, enriched with AI, and are touched by every customer, and used in every Application and implementation. Reporting to the Director, Product Management for Enterprise Experience, this person will be based in our India office in Gurugram and will be instrumental in the execution of our product and company strategy.

Your Impact:

• Help define and evolve the direction for Anaplan’s Enterprise Experience specifically around Anaplan’s Workflow offering.
• Drive the product roadmap in partnership with engineering, ensuring delivery of high-impact capabilities for our customers.
• Develop specifications, standards, and design principles for a consistent user experience.
• Engage with customers and Anaplan CoEs to foster relationships and assimilate feedback and improvement opportunities into roadmap.
• Support cross-functional alignment across engineering, product, and strategy teams.
• Drive end-to-end experiences: writing user stories with clear acceptance criteria, working with UX to create prototypes for usability testing and research, working with engineering, documentation, support, and marketing to deliver quality experiences. 

Your Qualifications:

• Experience as a Product Manager in a B2B SaaS or enterprise software environment.
• Ability to define and manage complex product roadmaps and technical requirements.
• Experience collaborating closely with engineering teams in an Agile environment.
• Excellent communication, documentation, and stakeholder management skills.
• Strategic thinker with the ability to translate vision into execution.
• Experience in Workflow business process tools such as Temporal or Workato would be highly desirable.
• Any Anaplan or multi-dimensional modelling experience would also be highly desirable.

This is a high-impact opportunity for the right candidate to shape the future of Anaplan’s Workflow capabilities for new and existing customers.

We are seeking an experienced and strategic Program Manager to lead our Data & Analytics initiatives. This role is pivotal in driving the successful delivery of complex, cross-functional data projects. You will be responsible for overseeing the entire program lifecycle, from initial conception to final deployment, ensuring that our data solutions align with business objectives and drive data-driven decision-making across the organization. You will work in a dynamic environment that leverages cutting-edge technologies, including Google Cloud Platform (GCP), Databricks, Tableau, and Anaplan.

RESPONSIBILITIES

• Lead the planning, execution, and delivery of large-scale data and analytics programs, ensuring they are on time, within budget, and meet the highest quality standards.
• Serve as the primary point of contact for all program-related communications, effectively engaging with stakeholders at all levels, from technical teams to executive leadership, to ensure alignment and transparency.
• Collaborate with product managers, data scientists, and business leaders to define the program roadmap, strategy, and key performance indicators (KPIs) for our data and analytics initiatives.
• Facilitate seamless collaboration between various teams, including data engineering, data science, business intelligence, and IT, to ensure cohesive and integrated project execution.
• Proactively identify, assess, and mitigate program risks and issues, developing contingency plans to ensure program success.
• Manage program resources, including budget, personnel, and technology, to optimize efficiency and effectiveness.
• Drive continuous improvement in our program management processes, methodologies, and tools to enhance the efficiency and effectiveness of our data and analytics delivery.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field.
• 5+ years of experience in program management, with a proven track record of successfully delivering complex, technical projects.
• Strong understanding of the full project lifecycle, from requirements gathering to deployment and support.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and negotiate effectively with a wide range of stakeholders.
• Proven ability to manage multiple projects simultaneously in a fast-paced, agile environment.

PREFERRED QUALIFICATIONS

• Experience working in a data-centric environment with a strong understanding of data warehousing, data modeling, and business intelligence concepts.
• Hands-on experience with cloud platforms, preferably Google Cloud Platform (GCP)
• Familiarity with big data technologies such as BigQuery and Databricks for data engineering and machine learning.
• Experience with data visualization tools, particularly Tableau, for creating insightful and actionable dashboards.
• Knowledge of enterprise performance management solutions like Anaplan for business planning and modeling.
• PMP, Agile, or other relevant project management certifications.