About iNIZIO

At Inizio, we're a global team driven by a shared purpose: to reimagine health. Formed in 2022 through the coming together of Ashfield and Huntsworth, we unite decades of experience with cutting-edge capabilities to deliver impactful solutions across the commercialization journey - from discovery to post-launch. Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery. We work with the world's leading health and life sciences businesses to solve complex challenges and drive meaningful outcomes for our clients and patients.

What sets Inizio apart is our people - and we believe everyone should have the opportunity to thrive. Here, you're encouraged to reimagine your possibilities: to grow, to be curious and to make real change happen. It's a place where your individuality is valued, your development is supported, and your ambition is celebrated. If you're ready to push boundaries and accelerate your career, Inizio is the best place to be.

About the role

You will support the effective delivery of People Services and Learning & Development (L&D) operations. This includes managing the People Services inbox and ServiceNow (SNOW) tickets, ensuring timely query resolution and escalation. You will maintain the Learning Management System (LMS), including uploading, updating, and organizing content, managing learner audiences, and supporting the learner experience.

You will coordinate Instructor-Led Training (ILT) sessions, overseeing scheduling, logistics, and communications. Working with the L&D Team Lead, Content & Brand Specialist and Centre of Excellence (CoE), you will support project delivery, content creation activities, and the setup of new learning programs.

You will provide reporting and data insights to support capacity planning, forecasting, and budget tracking, as well as manage purchase orders and other finance-related processes for L&D initiatives.

This role is fully remote and reports to the People Services L&D Team Lead.

Here’s what you’ll be doing:

• Manage the People Services inbox, handling queries efficiently and escalating when necessary.
• Oversee ServiceNow (SNOW) ticket management, including resolution and escalation.
• Provide day-to-day execution of tasks related to L & D systems, planning and content.
• Upload and maintain content in the LMS, ensuring correct formatting, capability and accurate tagging.
• Manage the learning library, adding, updating and removing content in collaboration with the Content & Brand Specialist.
• Administer Instructor-Led Training (ILT) sessions, including scheduling, logistics and communication.
• Create and manage learner audiences for training assignments and targeting.
• Oversee course cancellations and ensure timely updates and communications in LMS
• Monitor Learner experience in the LMS, providing usability feedback to the L & D Team Lead.
• Support CoE projects, including learning content creation using approved templates.
• Assist in the setting up of curricula for new learning programs.
• Partner with the L & D Team Lead and CoE to deliver project support and drive timely execution.
• Generate and maintain capacity reports for upcoming training sessions
• Support forecasting activities for Talent Management & Development (TM&D), particularly quarterly planning.
• Provide data-driven insights to inform planning and review meetings.
• Support purchase orders (POs) and finance-related processes for items managed in the CoE.
• Ensure accurate tracking and reporting of budget-related activities linked to L&D initiatives
• Support any other People Services & L & D activities as requested by your manager.

What do you bring to the role?

• Previous experience in a Learning and Development, HR or related role.
• Experience with Learning Management Systems (LMS), including content uploads, reporting and learner management.
• Strong organizational skills with the ability to manage multiple priorities.
• High attention to detail and accuracy in managing content, reports and data.
• Ability to work collaboratively across teams, particularly with CoE and Content & Brand Specialist.
• Experience with ServiceNow (SNOW) or a similar ticketing system.
• Strong communication skills, with the ability to provide clear learner updates and usability feedback.
• Proficiency with MS Office; experience with reporting tools and analyzing data is advantageous.
• Detail-oriented with the ability to manage multiple tasks and deadlines.
• A proactive and collaborative team player
• Experience of working within a L & D matrix / shared services model within a large complex organisation 

Our Pledge

At Inizio, we value inclusiveness, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.

About iNIZIO

At Inizio, we're a global team driven by a shared purpose: to reimagine health. Formed in 2022 through the coming together of Ashfield and Huntsworth, we unite decades of experience with cutting-edge capabilities to deliver impactful solutions across the commercialization journey - from discovery to post-launch. Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery. We work with the world's leading health and life sciences businesses to solve complex challenges and drive meaningful outcomes for our clients and patients.

What sets Inizio apart is our people - and we believe everyone should have the opportunity to thrive. Here, you're encouraged to reimagine your possibilities: to grow, to be curious and to make real change happen. It's a place where your individuality is valued, your development is supported, and your ambition is celebrated. If you're ready to push boundaries and accelerate your career, Inizio is the best place to be.

About the role

You will support the effective delivery of People Services and Learning & Development (L&D) operations. This includes managing the People Services inbox and ServiceNow (SNOW) tickets, ensuring timely query resolution and escalation. You will maintain the Learning Management System (LMS), including uploading, updating, and organizing content, managing learner audiences, and supporting the learner experience.

You will coordinate Instructor-Led Training (ILT) sessions, overseeing scheduling, logistics, and communications. Working with the L&D Team Lead, Content & Brand Specialist and Centre of Excellence (CoE), you will support project delivery, content creation activities, and the setup of new learning programs.

You will provide reporting and data insights to support capacity planning, forecasting, and budget tracking, as well as manage purchase orders and other finance-related processes for L&D initiatives.

This role is fully remote and reports to the People Services L&D Team Lead.

Here’s what you’ll be doing:

• Manage the People Services inbox, handling queries efficiently and escalating when necessary.
• Oversee ServiceNow (SNOW) ticket management, including resolution and escalation.
• Provide day-to-day execution of tasks related to L & D systems, planning and content.
• Upload and maintain content in the LMS, ensuring correct formatting, capability and accurate tagging.
• Manage the learning library, adding, updating and removing content in collaboration with the Content & Brand Specialist.
• Administer Instructor-Led Training (ILT) sessions, including scheduling, logistics and communication.
• Create and manage learner audiences for training assignments and targeting.
• Oversee course cancellations and ensure timely updates and communications in LMS
• Monitor Learner experience in the LMS, providing usability feedback to the L & D Team Lead.
• Support CoE projects, including learning content creation using approved templates.
• Assist in the setting up of curricula for new learning programs.
• Partner with the L & D Team Lead and CoE to deliver project support and drive timely execution.
• Generate and maintain capacity reports for upcoming training sessions
• Support forecasting activities for Talent Management & Development (TM&D), particularly quarterly planning.
• Provide data-driven insights to inform planning and review meetings.
• Support purchase orders (POs) and finance-related processes for items managed in the CoE.
• Ensure accurate tracking and reporting of budget-related activities linked to L&D initiatives
• Support any other People Services & L & D activities as requested by your manager.

What do you bring to the role?

• Previous experience in a Learning and Development, HR or related role.
• Experience with Learning Management Systems (LMS), including content uploads, reporting and learner management.
• Strong organizational skills with the ability to manage multiple priorities.
• High attention to detail and accuracy in managing content, reports and data.
• Ability to work collaboratively across teams, particularly with CoE and Content & Brand Specialist.
• Experience with ServiceNow (SNOW) or a similar ticketing system.
• Strong communication skills, with the ability to provide clear learner updates and usability feedback.
• Proficiency with MS Office; experience with reporting tools and analyzing data is advantageous.
• Detail-oriented with the ability to manage multiple tasks and deadlines.
• A proactive and collaborative team player
• Experience of working within a L & D matrix / shared services model within a large complex organisation 

Our Pledge

At Inizio, we value inclusiveness, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.

As a Support Escalations Specialist, you will be an early member of our internal high-stakes response team. Internal Escalations are a critical component of what we do in Support. Our community of internal stakeholders continuously advocate for our customers, and this team is a center point of that. We are building on all the wonderful work being done today, and adding this critical internal support function to bring expertise and ensure the highest level quality and execution.

This isn't your standard customer support role. You will handle the most sensitive and high-risk cases that hit our ecosystem—cases that often have direct visibility from our executive leadership, legal, and product teams. You will be responsible for not only resolving these complex issues but also documenting the "how" and "why" to help us build a proactive, world-class internal operation.

What You’ll Do

• Own and resolve complex escalations involving legal, financial, and executive-level sensitivities with a focus on empathy and extreme accuracy.
• Act as a bridge and support conduit for our current vendor partners and our growing internal team, helping to document processes and workflows.
• You won't just complete tickets. You’ll find out why they happened. You will conduct deep-dive investigations into systemic errors, poor agent behaviors and other gaps, and advocate for fixes.
• Maintain high-integrity data on every case you handle, helping to turn raw ticket information into insights that we share with Product and Engineering teams.
• Partner directly with Product Support, Legal, Ad Ops, Developer Relations and more to provide updates on high-profile cases and emerging trends.

You Have

• 3+ years in a high-tier support, Trust & Safety, or operations role (Executive or Legal escalations experience is a massive plus).
• You enjoy "detective work." You’re comfortable digging through logs and data to find the needle in the haystack.
• You can translate complex customer challenges into clear, concise updates.
• You are comfortable with ambiguity and excited by the challenge of building and partnering with vendor teams to coordinate and execute on tickets.
• Bachelor’s degree in Business, Communications, Operations, or a related field.

You Are

• Discreet & Reliable: You understand the sensitivity of high-risk work and can be trusted with confidential information.
• Proactive: You don’t wait for a manual to be written; you help write it.
• Resilient: You stay calm under pressure, especially when dealing with tight deadlines and high-visibility cases.
• Collaborative: You’re a team player who is happy to mentor vendor partners today and help onboard new internal peers tomorrow.

The Logistics

• This role requires collaboration with team members based in California, USA.
• This role requires on-call work and weekends on a rotational basis to ensure 24/7 coverage for high-priority risks.

Job summary:

GLG is the world’s leading insight network, connecting decision-makers with subject-matter experts across industries to deliver timely, data-driven insights. Through a range of research solutions—including expert consultations, surveys, and live engagements, GLG helps organizations make smarter, faster business decisions.

Our Global Corporate team supports clients across diverse industries, including Technology, Life Sciences, and Industrials, by providing the insights they need to make critical strategic decisions. The Live Advisory Team plays a key role in this by delivering customized, high-impact engagements—both in-person and virtual—that go beyond traditional 1-hour calls. Our offerings include 1:1 interviews, online discussion boards, site visits, speaker engagements, focus groups, advisory boards, workshops/panels, and product/usability testing (e.g., labs/UX), and more.

We are seeking a highly motivated and detail-oriented individual to join our Live Advisory Team as a Project Specialist, focused on delivering high-quality qualitative engagements across GLG’s global corporate client base. In this role, you will play a critical part in executing live and qualitative research engagements that help clients understand market trends, gather end-user feedback, and test messaging and concepts.

Responsibilities Include (but are not limited to):

• Shift Timings: 3:00 PM – 12:00 AM IST/ 5:30 AM - 2:30 PM in EST
• Own end-to-end operational execution of qualitative (live) engagements, including:
• Participant recruitment coordination and scheduling
• Project communications, confirmations, and logistics
• Vendor and venue coordination (for in-person and virtual engagements)
• Travel coordination for experts and participants, as needed
• Creation and management of project documentation (e.g., status tracking, legal/compliance materials, logistics materials)
• Manage multiple projects simultaneously in a fast-paced environment, ensuring timelines and quality standards are consistently met
• Partner closely with a wide range of internal stakeholders (e.g., Corporate Sales, Business Development, Account Managers, and Research teams) to support the pitching and execution of engagements, while contributing to revenue growth and client retention
• Support and, where appropriate, lead client intake and project scoping conversations
• Communicate professionally and effectively with both internal and external stakeholders
• Monitor projects in real-time (virtually or in-person) to troubleshoot issues and ensure seamless execution
• Ensure high-quality delivery of project outputs across platforms and formats
• Support budget tracking and financial management across projects, including coordination of expert and vendor costs
• Conduct post-project follow-ups and contribute to continuous improvement through feedback collection
• Manage data entry, system updates, and internal tracking tools with a high degree of accuracy
• Maintain strict confidentiality of research content, Councils, and client information

At a minimum, you will have the following:

• Bachelor’s degree or higher
• 2–4+ years of experience working in a client-facing or service-oriented environment
• Excellent communication skills, with fluency in English and strong regional language awareness
• Strong written and verbal communication skills with the ability to engage confidently with internal and external stakeholders
• High level of ownership, accountability, and professionalism
• Experience operating in a fast-paced, deadline-driven, and highly collaborative environment
• Strong organizational skills with the ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail
• Proven problem-solving skills and adaptability in dynamic environments
• A high-performance mindset with a drive to excel in a fast-paced, results-oriented environment
• Proven ability to work effectively in a team environment

Role Overview: 

Reporting to the Senior Finance Manager, the Project & Billing Operations Associate will be part of the Finance team, which is based in our Gurgaon, India office. ClearView’s (CV) Finance team lives by “3 C’s and 3 P’s”: Creativity, Curiosity, Connection, Planning, Process and Prediction. 

Responsibilities:

• The CV Finance function is largely centralized. All clients globally are invoiced by the corporate Finance team. As such, the Project & Billing Operations Associate responsibilities will involve global transactions and interfacing with project leadership across all locations. 
• Create and Submit Client Invoices: Generate accurate and timely invoices for clients based on project milestones and statements of work/contracts/purchase orders. Send invoices to clients based on each client’s preferred method (e.g., email, Ariba, etc.) 
• Coordinate with Project Leadership: Ensure all project documentation (statement of work, client purchase order, etc.) is received and appropriately organized. Verify the timing and amount of each invoice relative to project milestones and statements of work. Resolve discrepancies. Review and approve invoices before sending them to clients. Address past due invoices with clients. 
• Process Client Payments: Apply cash to accounts receivable from remittances received in our bank accounts. Handle and deposit client payments occasionally received in the form of physical checks. 
• Support Accounts Receivable Collection Efforts: Assist members of the Finance team responsible for receivables management and collection by researching/reconciling past transactions and supporting dispute resolution or other investigation efforts. 
• Client Communication: Coordinate with clients regarding payment instructions, bank account logistics and outstanding payments. Maintain information on platforms such as Ariba as needed. 
• Reconciliation: Ensure that information remains in-sync among various systems. 
• Audit Support: Provide documentation to external auditors to facilitate our annual financial statement audit. 
• Analyzing project profitability and coordinating with project leadership to understand trends and opportunities.
• Assist in maintaining project/opportunity pipeline within SALESFORCE to ensure accurate forecasting and pipeline visibility.
• Monitor and support timesheet compliance across project teams, ensuring timely and accurate submissions aligned with billing cycles.
• Support general month-end and year-end close activities related to revenue recognition, project & billing reconciliations, invoicing cutoffs, revenue and AR reporting.

Qualifications and skillsets: 

• Bachelor’s degree in accounting is mandatory and MBA in Finance would be preferred.
• At least five years’ prior experience in invoicing, billing, or accounts receivable, preferably in a professional services or project-based environment.
• Strong organizational skills and attention to detail; comfortable managing multiple open items at once.
• Clear, professional written and verbal communication skills; able to interact effectively with internal teams including company leadership, and clients. 
• Proficiency with Microsoft Excel and familiarity with business or finance software (experience with Salesforce is mandatory and NetSuite is good to have).  
• Reliable, process-oriented, and able to follow through consistently on recurring tasks. 
• Comfortable working independently and coordinating with multiple stakeholders (e.g., project leadership, Finance and other corporate teams such as Compliance, etc.) 
• Strong work ethic and sense of accountability, takes pride in accurate, timely work. 
• Experience working with global organizations or cross‑regional finance teams.
• Strong understanding of accounting principles, revenue recognition, and project financial management.
• Proficiency in Excel and financial/accounting systems (ERP experience preferred).
• Experience working on Microsoft PowerBI will be an added advantage.
• Ability to work independently, manage deadlines, and multitask in a dynamic environment.
• Ability to work out of the Gurgaon office 50% of the time.