Location Preference: Gurugram, Haryana

About Us:

Sauce Labs is the world's largest full-lifecycle, test automation platform, and the company behind Selenium. Trusted by 80% of the world's top ten largest financial institutions and over 300,000 enterprise users, Sauce Labs provides the only AI platform capable of turning business intent into autonomous testing and quality assurance. With a proprietary dataset of 8.7 billion test runs, Sauce Labs empowers the Fortune 2000 to bridge the gap between AI-driven code generation and enterprise-grade software quality. Learn more at saucelabs.com.

The Role:

As a Graphic Designer at Sauce Labs, you will support the marketing team in producing high-quality creative assets across digital, print, web, and campaign channels. Working under the direction of our Senior Graphic Designer, you will execute on established brand guidelines, templates, and creative direction to help scale our marketing output.

This role is production-focused - you'll receive creative briefs, brand assets, and design systems to work from, and your job is to deliver polished, on-brand work efficiently across a wide range of formats. You will play a key role in enabling the marketing team to increase its creative bandwidth and take on more impactful projects.

This position is ideal for a detail-oriented designer who thrives in a fast-paced environment, can manage multiple concurrent requests, and is comfortable working across both digital and print mediums.

Responsibilities:

Digital Marketing Asset Production:

• Design email banners for campaign sequences, including pre-event, post-event, reminder, thank-you, and registration confirmation communications.
• Create static and video ad creative for LinkedIn, Reddit, and Twitter/X, adapting to each platform's specifications and compliance requirements.
• Produce social media tiles for LinkedIn, including event promotion and product launch assets.
• Design blog header images, in-post tool graphics, and thumbnail designs for ongoing content programs.
• Create monthly customer newsletter visual blocks and content assets.

Canva Brand System & Template Management:

• Build product and campaign-specific templates within our Canva brand system (e.g., Sauce AI for Authoring, Sauce AI for Insights).
• Help maintain and expand a library of 28+ marketing templates across 5 color variations.
• Review team-created assets for brand consistency, providing guidance to non-designers working within the template system.

Document & Long-Form Design:

• Design eBooks, guides, and long-form PDFs from provided copy documents.
• Layout product and industry data sheets, competitive comparison one-pagers, and sales collateral.
• Design case study PDFs formatted for sales use as email attachments and leave-behinds.

Event & Print Collateral:

• Design conference swag including t-shirts (full color and inverted versions), stickers, and branded merchandise.
• Create postcards, flyers, and event invite materials, including QR code integration for registration and raffle pages.
• Design packaging for promotional items such as mints, bottles, and vendor-produced merchandise.

Presentation Design:

• Design and polish slide decks for live and pre-recorded webinar presentations.

Web & CMS Content Updates:

• Update existing web page content in Contentful, including copy, images, hero sections, and tab carousels.

Campaign & Cross-Channel Operations:

• Create product icons, campaign illustrations, and branded graphics across marketing touchpoints.
• Produce full cross-channel asset suites for product and industry campaigns spanning web, email, social, and print.
• Package and format campaign content updates for sales enablement distribution.

Required Skills:

• 3+ years of professional graphic design experience, with a portfolio demonstrating range across digital ads, print collateral, document layout, and web graphics.
• Proficiency in Figma and Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Experience with Canva, including brand kit management and template creation.
• Familiarity with CMS platforms; Contentful experience is a plus.
• Comfortable working from established brand guidelines and design systems, with strong attention to consistency and detail.
• Ability to manage multiple concurrent requests and meet deadlines independently, with work managed via Asana.
• Strong communication skills and responsiveness in Slack.
• Experience designing for B2B tech or SaaS audiences is a plus.

This position is required to work in the office 5 days a week.

Please note our privacy terms when applying for a job at Sauce Labs.

Sauce Labs is proud to be an Equal Opportunity employee and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity/expression/status, sexual orientation, age, marital status, veteran status or disability status.

Security responsibilities at Sauce

At Sauce, we will commit to supporting the health and safety of employees and properties, partnering with internal stakeholders to learn and act on ever-evolving security protocols and procedures. You’ll be expected to fully comply with all policies and procedures related to security at the department and org wide level and exercise a ‘security first’ approach to how we design, build & run our products and services.

Location Details: Gurgaon, India

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

What you'll get to do...

• Own lifecycle email campaigns end‑to‑end, setting strategy and acting as a thought partner to define objectives, target audiences, segmentation, and messaging 
• Lead brief development, copywriting, and creative direction, and drive execution across build, QA, launch, and post‑campaign analysis for continuous optimization 
• Build and deploy campaigns in SFMC, including data extensions, dynamic/ personalized content, and basic automations
• Use basic SQL to define, validate, suppress, and measure audiences, ensuring accurate targeting and measurement readiness 
• Partner closely with Product, PMM/GTM, Design, Analytics, and Engineering to translate business goals into effective briefs, launches, performance insights, and an experimentation roadmap 

Your experience should include...

• 6+ years of experience in email/ lifecycle marketing, building campaigns from the ground up using a marketing automation platform (preferably Salesforce Marketing Cloud) for US audiences
• Proven end‑to‑end ownership from concept to launch (brief → copy/creative → build → QA → deploy), with strong project management and stakeholder communication skills 
• Strong copywriting, creative direction, and lifecycle marketing strategy mindset to deliver high‑quality, high‑performing email campaigns 
• Working knowledge of SQL for audience selection and validation (joins, aggregations, suppression, data QA) 
• Analytical and experiment‑minded, with the ability to define success metrics, interpret results (conversion, revenue, retention, CTR, deliverability), and turn insights into clear actions 

You might also have...

• Experience in MessageGears
• Experience in the payment processing or e-commerce industry

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

Team Description

The Enterprise Experience team is responsible for all aspects of the end-user interface at Anaplan. This includes planning templates, analytical grids, pixel-perfect reporting and interactive dashboards. The product areas we deliver are foundational and are touched by every customer and used in every Application and implementation. Reporting to the Director, Product Management for Enterprise Experience, this person will be based in our India office in Gurugram, and will be instrumental in the execution of our product and company strategy

Your Impact:

• Help define and evolve the direction for Anaplan’s Enterprise Experience, specifically Anaplan’s Excel Add In.
• Drive the product roadmap in partnership with engineering, ensuring delivery of high-impact capabilities for our customers.
• Develop specifications, standards, and design principles for a consistent user experience.
• Engage with customers and Anaplan CoEs to foster relationships and assimilate feedback and improvement opportunities into roadmap.
• Support cross-functional alignment across engineering, product, and strategy teams.
• Drive end-to-end experiences: writing user stories with clear acceptance criteria, working with UX to create prototypes for usability testing and research, working with engineering, documentation, support, and marketing to deliver quality experiences. 

Your Qualifications:

• Experience as a Product Manager in a B2B SaaS or enterprise software environment.
• Ability to define and manage complex product roadmaps and technical requirements.
• Excellent Microsoft Excel skills.
• Proven experience with reporting and analytics tools, and a good understanding of business reporting requirements.
• Experience collaborating closely with engineering teams in an Agile environment.
• Excellent communication, documentation, and stakeholder management skills.
• Strategic thinker with the ability to translate vision into execution.
• Any experience with multidimensional databases would be an advantage.

This is a high-impact opportunity for the right candidate to shape the future of Anaplan’s Excel extension for new and existing customers.

Team Description

The Enterprise Experience team is responsible for all aspects of the end-user interface at Anaplan. This includes planning templates, analytical grids, pixel-perfect reporting, planning process orchestration and automation, and interactive dashboards. The product areas we deliver are foundational, enriched with AI, and are touched by every customer, and used in every Application and implementation. Reporting to the Director, Product Management for Enterprise Experience, this person will be based in our India office in Gurugram and will be instrumental in the execution of our product and company strategy.

Your Impact:

• Help define and evolve the direction for Anaplan’s Enterprise Experience specifically around Anaplan’s Workflow offering.
• Drive the product roadmap in partnership with engineering, ensuring delivery of high-impact capabilities for our customers.
• Develop specifications, standards, and design principles for a consistent user experience.
• Engage with customers and Anaplan CoEs to foster relationships and assimilate feedback and improvement opportunities into roadmap.
• Support cross-functional alignment across engineering, product, and strategy teams.
• Drive end-to-end experiences: writing user stories with clear acceptance criteria, working with UX to create prototypes for usability testing and research, working with engineering, documentation, support, and marketing to deliver quality experiences. 

Your Qualifications:

• Experience as a Product Manager in a B2B SaaS or enterprise software environment.
• Ability to define and manage complex product roadmaps and technical requirements.
• Experience collaborating closely with engineering teams in an Agile environment.
• Excellent communication, documentation, and stakeholder management skills.
• Strategic thinker with the ability to translate vision into execution.
• Experience in Workflow business process tools such as Temporal or Workato would be highly desirable.
• Any Anaplan or multi-dimensional modelling experience would also be highly desirable.

This is a high-impact opportunity for the right candidate to shape the future of Anaplan’s Workflow capabilities for new and existing customers.

Anaplan is looking for a Salesforce business Analyst, to join our Information Technology team, who will support our AMER, EMEA and APAC region as well as support run the business activities globally.

As a part of Go-to market IT team, you will be working very closely with stakeholders from various functions like Sales Operations, Marketing Operations, Customer Care and Customer Success. You will also support day to day tasks around Salesforce & other integrating tools when it comes to supporting the business.

What you’ll do

GTM Systems & Solution Design ( Lead to Cash Architecture)

• Translate business needs into scalable system designs across the GTM stack
• Establish design principles, guardrails, and scalable patterns across systems
• Own solution architecture across:
  • Salesforce Sales Cloud
  • CPQ (product catalog, pricing, bundling)
  • Customer Success (e.g., Gainsight)
  • Marketing automation (e.g., Marketo, leandata,Outreach,LinkedInNavigator)
  • Integrations with ERP/Billing systems

• Drive process standardization and simplification across tools
• Anticipate downstream impact across systems before implementation
• Act as the single-threaded owner of Lead-to-Cash across the GTM systems landscape (Salesforce, CPQ, Gainsight, Marketo, integrations, and downstream systems)
• Ensure alignment across Sales, Presales, Deal Desk, Customer Success, Finance, and Partnerships
• Identify and close gaps between strategy (pricing, packaging) and execution (systems, workflows)
• Lead requirements gathering, process mapping, and gap analysis
• Convert business problems into:
• Clear user stories
• Functional & technical specifications
• Challenge stakeholders to refine unclear or suboptimal requirements
• Hands on Salesforce objects, flows, validation rules, layouts
• CPQ configuration (products, pricing rules, discounting, bundles)
• Basic Lightning components (LWC exposure preferred, not heavy dev)
• Reports, dashboards, and data models
• Troubleshoot issues across systems and integrations
• Coordinate cross-functional stakeholders for UAT execution
• Defect tracking and prioritization
• Business validation and signoffs
• Drive release readiness, rollout, and adoption

Operational Excellence & Continuous Improvement

• Own intake and prioritization framework for GTM enhancements
• Improve:
• Data quality
• Process compliance
• System adoption

What you bring

• 6–10+ years in Salesforce ecosystem (Sales Cloud + CPQ)
• Proven experience owning end-to-end Lead-to-Cash lifecycle
• Ability to operate as:
• Strategic thinker (architect mindset) AND
• Hands-on executor (configuration + testing)
• Strong experience in UAT planning, execution, and release governance
• Deep understanding of:
• CPQ complexity (pricing rules, bundles, approvals)
• Sales processes (pipeline, forecasting, deal desk)
• Pricing & packaging strategies
• Customer lifecycle (acquire → expand → renew)

• Familiarity with:
• Gainsight (or CS platforms)
• Marketo (or marketing automation)
• Experience with tools like:
• LinkedIn Sales Navigator
• ZoomInfo
• Exposure to AI/automation in GTM systems is a strong plus

Anaplan is looking for a passionate Senior Product Manager to help drive the development of our next generation Planning and Decision Excellence platform. This person will be based in India and be instrumental in the execution of our product strategy, with data-driven and customer-oriented focus. The role will focus on the 3rd Party Integration (Informatica, Mulesoft, PowerBI etc) areas of the Anaplan Platform.  

Applicants should have a Product Management background and ideally relevant experience with Anaplan or other equivalent data integration solutions. Applicants would bring experience working with engineering teams to deliver products and solutions to the market, they would have to demonstrate that they will be able to learn a new market and understand the needs of our customers related to all things planning, modelling and analytics. 

CORE RESPONSIBILITIES 

• Work with the existing product team to define and drive the vision and roadmap for Anaplan’s data integration solutions for third-party tools such as Informatica, Mulesoft, PowerBI. 

• Understand the market for Enterprise Software in general and Anaplan specifically. Be the voice of the customer while understanding the competitive Landscape. Be able to define and segment users of the Anaplan platform qualitatively and quantitatively.  

• Work with the Product leadership, UX, Engineering and other cross-functional teams on roadmap and capacity planning   

• Drive end-to-end experiences: writing user stories with clear acceptance criteria, working with UX to create prototypes for usability testing and research, working with engineering, documentation, support, and marketing to deliver quality experiences.   

• Creating enablement material including technical & support documents, and video walk throughs. 

• Effectively collaborate across global teams to create alignment between engineering teams and other product stakeholders. 

• Train sales, customer success and support on new features and messaging.    

• Work closely with engineering teams to execute on day-to-day development.  

• Meet with customers, users, prospects, and partners to communicate Anaplan’s product vision, product roadmap, and competitive differentiation.  

REQUIREMENTS 

• Proven experience working as a Product Manager in a technology-driven environment, preferably with experience in SaaS or enterprise software companies. 

• Strong understanding of data management solutions for Enterprise customers. 

• Prior experience in Informatica, Mulesoft, PowerBI or ETL tools. 

• Domain knowledge of Anaplan or other planning solutions. 

• Strong understanding of the product management lifecycle and launching new products 

• Proficiency in gathering and analysing market and customer insights. 

• Ability to translate customer needs into actionable product requirements. 

• Experience working in an Agile development environment and familiarity with tools like Jira, Confluence, etc. 

• Experience in creating and managing product roadmaps. 

• Experience in creating enablement documentation including technical & support style documents 

• Highly analytical and able to troubleshoot issues quickly; candidates should be able to go from high level to low level very easily 

• Excellent verbal and written communication skills to work effectively with cross-functional teams 

• Team player with the ability to work autonomously  

• Able and willing to work in a fast paced, quickly changing environment 

Senior Product Manager – Administration and Permission Management 

Anaplan is looking for a passionate Senior Product Manager to help drive the development of our next generation Planning and Decision Excellence platform. This person will be based in India and be instrumental in the execution of our product strategy, with data-driven and customer-oriented focus. The role will focus on the Administration and Permission Management areas of the Anaplan Platform.  

Applicants should have a Product Management background and ideally relevant experience with Anaplan or other equivalent solutions. Applicants would bring experience working with engineering teams to deliver products and solutions to the market, they would have to demonstrate that they will be able to learn a new market and understand the needs of our customers related to all things planning, modelling and analytics. 

CORE RESPONSIBILITIES 

• Work with the existing product team to define and drive the vision and roadmap for Anaplan’s Administration and Permissions Management framework. 

• Understand the market for Enterprise Software in general and Anaplan specifically. Be the voice of the customer while understanding the competitive Landscape. Be able to define and segment users of the Anaplan platform qualitatively and quantitatively.  

• Work with the Product leadership, UX, Engineering and other cross-functional teams on roadmap and capacity planning   

• Drive end-to-end experiences: writing user stories with clear acceptance criteria, working with UX to create prototypes for usability testing and research, working with engineering, documentation, support, and marketing to deliver quality experiences.   

• Creating enablement material including technical & support documents, and video walk throughs. 

• Effectively collaborate across global teams to create alignment between engineering teams and other product stakeholders. 

• Train sales, customer success and support on new features and messaging.    

• Work closely with engineering teams to execute on day-to-day development.  

• Meet with customers, users, prospects, and partners to communicate Anaplan’s product vision, product roadmap, and competitive differentiation.  

REQUIREMENTS 

• Proven experience working as a Product Manager in a technology-driven environment, preferably with experience in SaaS or enterprise software companies. 

• Strong understanding of IT Governance, Separation of Duties, and the expectations of Enterprise IT and Security Teams with respect to SAAS Platforms. 

• Understanding of authentication and authorization practices in Enterprise IT (e.g. RBAC, Service Users, SSO, SAML, SCIM).  

• Strong understanding of typical API usage patterns within Enterprise IT 

• Domain knowledge of Anaplan solutions 

• Strong understanding of the product management lifecycle and launching new products 

• Proficiency in gathering and analysing market and customer insights. 

• Ability to translate customer needs into actionable product requirements. 

• Experience working in an Agile development environment and familiarity with tools like Jira, Confluence, etc. 

• Excellent leadership skills – understand how to balance inputs, lead teams, prioritise, and make data-driven decisions 

• Experience in creating and managing product roadmaps. 

• Experience in creating enablement documentation including technical & support style documents 

• Excellent organizational skills and experience in managing projects with multiple stakeholders to ensure successful product delivery 

• Highly analytical and able to troubleshoot issues quickly; candidates should be able to go from high level to low level very easily 

• Excellent verbal and written communication skills to work effectively with cross-functional teams 

• Team player with the ability to work autonomously  

• Able and willing to work in a fast paced, quickly changing environment 

Experience

6 to 10 years in B2B SaaS, fintech, payments, enterprise platforms, or adjacent global infrastructure products.

Role Overview

We are looking for a Senior Copywriter who can shape how Payoneer communicates its value across a complex, multi-product platform that serves SMBs, enterprises, marketplaces, platforms, and global workforces.

This is a senior, high-judgment role. You will not be writing at volume. You will be expected to bring clarity to complexity, make strategic tradeoffs in messaging, and help users understand Payoneer’s value within seconds.

You will work closely with Product Marketing, Web, Growth, Design, Analytics, Legal and senior stakeholders to define how Payoneer sounds across its most critical website surfaces.

If you enjoy turning global payments, pricing models, compliance workflows, and platform capabilities into sharp, confident, human messaging, this role is for you.

Key Responsibilities

Website and Platform Messaging

• Own and evolve core website messaging across homepage, product pages, corridor pages, pricing, and conversion flows

• Translate complex fintech and payments workflows into clear, benefit-led narratives without oversimplifying

• Help users quickly understand what Payoneer does, who it is for, and why it is different

Product Positioning and ICP Clarity

• Partner with Product Marketing to define positioning for Payoneer’s key offerings including global payments, Workforce Management, mass payouts, merchant services, and platform solutions

• Tailor messaging for different ICPs such as SMBs, enterprises, platforms, marketplaces, and finance leaders

• Ensure clarity across regions and hiring or payment corridors

Conversion and CRO-Led Copy

• Write and refine homepage narratives, hero copy, section hierarchy, and CTAs with conversion intent

• Balance trust, credibility, and conversion without sounding salesy or generic

• Collaborate with CRO and analytics teams to iterate copy based on real user behavior

Launches and Website-Led Campaigns

• Lead website copy for product launches, feature releases, and pricing or packaging updates

• Write landing pages, supporting email copy, and sales narratives aligned to GTM priorities

• Ensure consistency across website, campaigns, and sales surfaces

Brand Voice and Thought Leadership

• Help shape Payoneer’s brand voice for senior decision-makers including CFOs, founders, and operations leaders

• Support executive thought leadership, long-form content, and strategic narratives when required

• Act as a guardian of tone, clarity, and credibility across website content

Cross-Functional Collaboration

• Work closely with designers so copy and visual hierarchy function as one system

• Partner with sales, customer success, and regional teams to reflect real objections, proof points, and use cases

• Review and elevate copy written by other teams when it impacts the website

What We Are Looking For

Must-Have

• Proven experience writing for B2B SaaS or fintech products with complex workflows

• Strong understanding of SaaS and fintech buying journeys and decision-maker psychology

• Ability to write crisp conversion copy and long-form explanatory content with equal confidence

• Experience working closely with designers, product marketers, and senior stakeholders

• Exceptional clarity of thought and structured writing skills

Nice to Have

• Experience with payments, payroll, global hiring, compliance, or financial infrastructure products

• Exposure to CRO, experimentation, or SEO for large-scale websites

• Experience mentoring or reviewing work of junior writers

• Stakeholders trust you with high-visibility, high-impact website narratives
  
  

#LI-PB1

About the opportunity

Senior Account Receivable & Collections Analyst who plays a pivotal, strategic lead role in the financial operations of the company by managing and optimizing the accounts receivable process with a high-energy, "front-desk" approach. This role manages a continuous flow of customer queries, DIY billing emails, and complex collection challenges on a global portfolio while acting as a functional lead on AR systems (such as NetSuite, SAP, or Salesforce) to drive process enhancements and data integrity. To provide sharp, timely internal reports and analysis on debtor balances, cash collections, and bad debts while maintaining professional and energetic contact with customers.

A day in the life

• Arrive with a live view of global portfolio aging to identify exactly where pressure points are before the first call of the day.
• Contact customers (agencies, Enterprise, and brand clients) by telephone and email to move collections forward on high-risk accounts.
• Maintain positive relationships with our customers by providing excellent, responsive service.
• Maintain meticulous notes on follow-up and contact within ERP and CRM systems so nothing falls through overnight.
• Handle a non-stop flow of cases, DIY billing queries, and financial requests via a shared inbox and Salesforce with high operational resilience.
• Send monthly statements to customers and resolve discrepancies immediately upon receipt.
• Reduce DSO (Days Sales Outstanding), improve CEI (Collection Effectiveness Index), and minimize bad debt expense of the assigned global portfolio.
• Identify systemic billing or operational issues impacting cash flow and proactively lead cross-functional resolution efforts.
• Act as a key contributor in cash forecasting by providing accurate short- and long-term collection projections based on portfolio trends.
• Communicate real-time account status, risks, and next actions proactively to Sales and Account Managers.
• Oversee daily cash applications in ERP systems and lead investigations into complex unallocated/unapplied cash receipts.
• Issue reminder and legal notices to customers based on the Credit Control policy.
• Collaborate with Internal Sales, AMs, Finance, Legal, and billing teams with an "on-your-toes" urgency to resolve discrepancies and unblock revenue.
• Monitor and report on potential bad debts and portfolio health with a sharp, numerical eye.
• Strengthen internal controls and compliance around AR processes, ensuring audit readiness and policy adherence.
• Determine when accounts should be sent to outside collection agencies when all internal strategic efforts have been exhausted.
• Generate sophisticated monthly and ad-hoc reporting metrics on the performance of the portfolio.
• Lead the setting of credit limits for new and existing customers.
• Manage credit card workflows end-to-end, including charges, refunds, and formally challenging invalid chargebacks with supporting evidence.
• Actively leverage Enterprise AI platforms (Gemini, ChatGPT, Claude, etc.) to drive process optimization, build automations, and streamline collection workflows.

What you’ll bring

• Minimum 10–12 years’ experience in an Accounts Receivable / Collections role.
• Ability to adjust priorities instantly under pressure to meet non-stop deadlines.
• High stamina and flexibility within a constantly changing, high-volume environment.
• Elite interpersonal and diplomatic negotiation skills.
• Excellent verbal and written communication skills suitable for senior stakeholders.
• Ability to cooperate and lead collaboration effectively with team members.
• Proven track record of reducing DSO and improving cash collections.
• Sharp, proactive attitude – the ability to take immediate initiative to get things done.
• Expert Microsoft Excel (Power Query/Pivot) and IT skills with an exceptional eye for numbers.
• Highly motivated with a continuous eye for process improvement and automation.
• Deep expertise in managing global portfolios across multiple currencies and international markets.
• Deep expertise in Tier-1 ERP and CRM ecosystems (e.g., SAP, NetSuite, Salesforce) with the ability to drive system-related projects.
• AI-savvy and curious about technology; comfort using Enterprise AI tools to automate repetitive tasks.
• Experience of working with advertising/marketing agencies is highly preferred