The Account Manager is responsible for delivering revenue and driving growth in their territory for Twist Bioscience gene synthesis products. (S)he is accountable for delivering accurate revenue forecasts throughout the fiscal year, enabling the executive team to monitor business performance and drive decision making. (S)he is required to maintain knowledge of competitor products and their commercial strategies, identifying and escalating their activities in a time bound manner. (S)he is also accountable for providing customer feedback on Twist Bioscience products in addition to identifying unmet customer needs that will enable the development of new and innovative products.

Responsibilities

Job performance will involve a variety of activities including:

• Attain quarterly and annual revenue targets established from annual commission plans.
• Deliver accurate and timely forecasts for their territory.
• Develop and manage key relationships with new and existing customers at multiple organizational levels.
• Develop contingency and risk mitigation plans for their region as necessary.
• Develop and execute supply agreements to support new and existing business.
• Work collaboratively with operations to minimize time to revenue.
• Maintain CRM database with up to date information
• Represent the company at relevant trade shows.
• Maintain and raise awareness of the competitive landscape, provide customer feedback and introduce new product ideas to internal partners.
• Additional duties as assigned.

Experience

• Proven track record of delivering financial targets on a quarterly and annual basis
• At least 5 years of experience of selling life science reagents and solutions. Knowledge of synthetic biology products and markets preferred.
• Experience with a custom or made to order business a big plus
• Businesses to business experience preferred, in particular, selling to pharma, chemical and/or Agbio organizations.
• Demonstrated technical knowledge of synthetic biology applications utilizing synthetic genes, pathways and organisms a necessity.
• A background in technical sales and support or product management is preferred.
• Application of Salesforce.com a prerequisite.

Key Attributes

• Demonstrated drive, determination and self-motivation resulting in consistent achievement of financial results.
• Demonstrated scientific problem solving skills.
• Demonstrated technical depth in synthetic biology applications and workflows.
• Positive external and internal relationship management skills.
• Ability to participate with others as a member of the team to ensure that demanding and difficult projects are handled smoothly and cooperatively.
• Strong communication and presentation skills.
• Proven ability to thrive in a start-up/ change oriented environment.
• Proven coaching, mentoring, team-building and leadership skills.
• Proven as a strategic thinker, backed up by a track record of tactical execution.

Education

• Bachelor's degree (B.A./B.S) from four year college or university preferred in Biology or similar field. 

Impact in this Role

You will be responsible for scheduling work orders and act as a project engineer to address any in-process questions our manufacturers may raise, provide production status visibility to our builders, and mitigate major project risks that pose a threat to meeting our builders’ specifications. You will report to the head of program management in Feidi. Job Description

What You’ll Be Doing

Responsible for the post-sales order/program management in Fictiv China-

📍 This position will be required to work from our office in Guangzhou, China.

Join us in building the future of manufacturing! 🌎🔧✨

Impact In This Role

Your role as a Manufacturing Engineer will be to support and drive improvement to our critical manufacturing functions. We have two sets of customers—our builders, who order parts through us, and our manufacturing partners, who manufacture and assemble these parts—and you’ll be consistently working at the interface between the two.  At Fictiv, we believe in creating the world’s premier platform for hardware manufacturing, and you’ll be playing a critical role in making that happen.

In your role as the Manufacturing Engineer, you will be reviewing and analyzing the manufacturability and costs associated with part fabrication (including die casting, Gravity casting,Forging and other manufacturing processes requiring tooling) and mechanical assembly. In this role, you’ll be using your Mechanical Engineering background, knowledge of manufacturing processes, and experience having brought mechanical components into high volume manufacturing to determine what design changes may need to be made to our builders’ design specifications in order to meet their needs and to very accurately price out the cost of fabricating a part. Ultimately, you’ll be working daily to use your technical expertise to provide pricing to builders and to assist in the development of pricing calculators and, ultimately, automation of pricing & DFM to reduce the time to quote for our builders and reduce overhead for our manufacturing partners.

You will report to the Manufacturing Engineering Lead/Manager

What You’ll Be Doing

• Release Package Review – Analyze models, drawings, parts lists, and other data to determine scope of work, fabrication feasibility, cost to fabricate, and minimum lead time.
• Quoting – Combine your analysis with Fictiv’s software recommendations and feedback from our manufacturing partners to generate quotes for builders.
• DFM Feedback – Provides DFM feedback to builders, such as recommended design change to adapt the tooling manufacturing limitation. 
• Platform development support – support the platform development of casting tooling, such as tooling calculator, material database, DFM tools on platform.
• Communication-communicate with US sales to support the part/tooling design solution and quote feedback if needed.
• Program support
  -Lead the transition of customer programs from prototype and low-volume production (3D printing, CNC machining, soft tooling) to high-volume casting tooling, including part-level redesign, material and process selection, tolerance optimization, and tooling architecture definition to support scalable mass production.

Desired Traits

• Associate degree（Should）
• -At least 10 Years casting manufacturing working experience,(Must)

• -At least 6 years of Casting(gravity and die casting) experience.(Must)
• -Able to use NX/UG software, and able to analyze casting parts and modify the 3D file.(Must)
• -Able to use Magma or other similar software to do the analysis of metal mold flow.
•  (Better to have)
  -Able to read regular 2D drawings and understand GD&T,(Should)
  -Able to read English, write English,(Should)
  -Able to speak English.(Should) 

• Personality, earnestly and responsible, Team spirit, Integrity and Honesty.(Must)
• Self-starter, manages time efficiently, able to complete work in a timely manner without active supervision (Should)

• Enjoys sharing knowledge and teaching others about manufacturing (Should）

Perks and Benefits

• Housing fund, and social insurance, commercial insurance for employee and your child
• Annual leave, paid sick leave
• Team celebrations
• Annual training opportunities including English learning, technical skills certifications,
• Yearly health check-up
• And much, much more!

Interested in learning more?  We look forward to hearing from you soon.

Impact In This Role

This role is one that creates an amplifying effect for the US based Sales team, enabling them to devote more of their time and energy to customer visits.  Fictiv is a fast-paced company and typically customers come to us with urgent needs.  The ability to service our customers in a quick manner is a key to our company's success.  

You will collaborate with cross-functional stakeholders to produce a higher level of sales conversion rates.  

You will report to the Costing and DFM team lead in Guangzhou.

What You’ll Be Doing

• Support an American based business unit of account executives with management of mission critical administrative tasks including, but not limited to:
• Maintaining and updating customer design files in the Fictiv ERP and CRM systems,
• Maintaining the order information in Fictiv’s system
• Collaborate with US sales team and China costing & DFM team for the 
• BOM management, File management, communication management etc
• Support some programs system management in the whole life cycle
• Support some system improvement project, collect the feedback from the engineers and provide that to the production team, follow up the project to the end.
• Providing customer coverage and quoting support for account executives when they are out of the office or otherwise indisposed

Desired Traits

• 1-3 years relevant experience(better to have)
• BS/BA degree preferred (better to have)
• Manufacturing or international logistic or international trade or English major educational background (should have)
• Unparalleled verbal and written communication ability (Must have)
• Detail oriented and strong organizational skills (Should have)
• English fluency in reading and writing.  Moderate English proficiency in speaking and listening (Must have)
• Demonstrated expertise with modern sales tools (CRM and ERP) (better to have)

Perks and Benefits

Housing fund, and social insurance, commercial insurance for employee and your child

Annual leave, paid sick leave

Team celebrations

Annual training opportunities including English learning, technical skills certifications,

Yearly health check-up

And much, much more!

Interested in learning more?  We look forward to hearing from you soon.

职位概述

该职位需要一位兼具深厚技术背景与出色沟通能力的专家。您将成为连接公司产品与客户成功之间的关键桥梁，为中国区的客户提供NGS panel设计，synbio相关产品的售前售后全方位、深层次的技术支持。您不仅需要具备深厚的生命科学背景知识和一定的生物信息学知识，还需要解答产品问题，成为基础科研客户和工业客户（包含抗体开发、细胞治疗、基因治疗及AI药物开发等领域）中的可信赖顾问，通过专业的技术方案解决实际难题，提升客户满意度与忠诚度。

核心职责

• NGS panel设计
• 高效完成中国区NGS panel设计需求。
• 积极参与客户对于特殊panel设计的讨论。
• 与全球设计团队保持定期良好的沟通。
• 技术咨询与支持：
• 负责处理并解答客户关于DNA合成（基因、oligo pool、突变体文库等）产品的复杂技术问询，提供专业、及时、准确的解决方案。
• 深度理解客户在抗体药物发现、细胞治疗、基因治疗 等领域的应用场景，并提供基于公司产品的研究方案。
• 客户关系管理：
• 主动跟进重点客户的研发项目，建立并维护良好的技术信任关系，提升客户满意度和产品粘性。
• 收集、分析并反馈客户需求及市场趋势，为公司的产品开发、市场策略提供决策依据。
• 跨部门协作：
• 与销售团队紧密合作，参与重要客户的技术拜访，提供专业技术演示，协助达成销售目标。
• 与研发和生产部门协同，深入调查并解决客户反馈的复杂技术问题，推动产品质量和流程的持续改进。

任职要求

• 教育背景： 分子生物学、生物化学、细胞生物学、生物工程或相关专业硕士及以上学历。
• 工作经验： 拥有3-5年及以上在知名生物科技公司、CRO或药企的研发、应用支持经验。
• 专业知识：
• 熟悉linux的基本操作，有一定的生物信息学基础。
• 深刻理解寡核苷酸和基因合成技术的原理、工艺及质量控制要点。
• 熟悉DNA合成产品在以下至少两个领域的应用：
1. 抗体新药开发: 如抗体库构建、人源化、亲和力成熟、序列优化。
2. 细胞治疗: 如CAR结构设计、病毒载体构建、T细胞功能验证。
3. 基因治疗: 如AAV基因组设计、sgRNA筛选、mRNA疫苗/LNP应用。
4. AI在药物开发中的应用。
• 实验技能：
• 具备分子生物学和细胞生物学实验操作经验，包括但不限于：分子克隆、质粒构建、PCR、细胞培养、转染/转导。
• 能够独立解决客户的技术问题。
• 沟通能力：
• 出色的中英文沟通能力（书面和口语），能够清晰、有逻辑地向不同背景的客户解释复杂技术概念。
• 卓越的客户服务意识、主动性和解决问题的能力。
• 优秀的团队协作精神和项目管理能力。
•  

Job Overview

This position requires an expert with both a profound technical background and excellent communication skills. You will serve as a crucial bridge connecting the company's products with customer success, providing comprehensive and in-depth technical support for NGS panel design and synbio-related products to customers in China, both pre-sales and post-sales. You not only need to possess deep background in life sciences and knowledge of bioinformatics, but also be able to answer product questions, act as a trusted advisor for both basic research and industrial customers (encompassing antibody development, cell therapy, gene therapy and AI driven drug discovery), and solve practical problems through professional technical solutions to enhance customer satisfaction and loyalty.

Core Responsibilities

NGS Panel Design

• Efficiently fulfill NGS panel design requirements in China.
• Actively participate in discussions with customers regarding special panel designs.
• Maintain regular and effective communication with the global design team.

Technical Consultation and Support

• Handle and respond to complex technical inquiries from customers about DNA synthesis products (genes, oligo pools, mutant libraries, etc.), providing professional, timely, and accurate solutions.
• Gain a deep understanding of customer application scenarios in areas such as antibody drug discovery, cell therapy, and gene therapy, and offer research solutions based on the company's products.

Customer Relationship Management

• Proactively follow up on R&D projects of key customers, establish and maintain strong technical trust relationships, and enhance customer satisfaction and product stickiness.
• Collect, analyze, and provide feedback on customer needs and market trends to inform the company's product development and marketing strategies.

Cross-Departmental Collaboration

• Collaborate closely with the sales team to participate in technical visits to important customers, provide professional technical demonstrations, and assist in achieving sales targets.
• Work with R&D and production departments to thoroughly investigate and resolve complex technical issues raised by customers, driving continuous improvement in product quality and processes.

Job Requirements

• Educational Background: Master's degree or higher in Molecular Biology, Biochemistry, Cell Biology, Bioengineering, or a related field.
• Work Experience: 3-5 years or more of R&D or application support experience in renowned biotechnology companies, CROs, or pharmaceutical companies.

Professional Knowledge

• Familiar with basic Linux operations and possess a certain foundation in bioinformatics.
• Have a profound understanding of the principles, processes, and quality control points of oligonucleotide and gene synthesis technologies.
• Be familiar with the applications of DNA synthesis products in at least two of the following areas: 

1）Antibody Drug Development: Such as antibody library construction, humanization, affinity maturation, and sequence optimization.

2）Cell Therapy: Such as CAR structure design, viral vector construction, and T-cell functional validation.

3）Gene Therapy: Such as AAV genome design, sgRNA screening, and mRNA vaccine/LNP applications.

4）AI in Drug Discovery and Development.

Experimental Skills

• Possess hands-on experience in molecular biology and cell biology experiments, including but not limited to molecular cloning, plasmid construction, PCR, cell culture, and transfection/transduction.
• Be able to independently resolve customer technical issues.

Communication Skills

• Excellent communication skills in both Chinese and English (written and oral), capable of clearly and logically explaining complex technical concepts to customers from diverse backgrounds.
• Demonstrate exceptional customer service awareness, initiative, and problem-solving abilities.
• Exhibit excellent teamwork spirit and project management skills.

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

Role: Account Manager
Reports to: Account Director, Head of Account Management, China

Location: China (Shanghai/Beijing/Guangzhou)  

What you’ll do

We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As an Account Manager in our Account Services team, you will be responsible for retaining and growing our key accounts via strategic partnerships, underpinned by successful campaigns and best in class service. You will also act as a mentor to junior members of the Account Services team to ensure the department is always developing and fostering the next generation of Account Managers.

JOB RESPONSIBILITITES

Your main responsibilities will include:

Client Management

• Develop client-specific strategy alongside stakeholders from Sales, Trading, DnA, and Marketing teams.
• Confidently pivot focus and priorities based on new information whilst steering towards the end goal.
• Protect and grow MiQ’s key accounts via upsell/cross-sell.
• Actively listen to stakeholders and clients to understand their needs, and identify opportunities and solutions that cater to those needs.
• Flex to the needs of each client without compromising MiQ in the process and resolve any issues swiftly and without fallout.
• Maintain regular communication with all accounts including scheduling, hosting, and supporting on face-to-face meetings, entertainment & business reviews.
• Maintain strong knowledge of industry trends and the impact of these on MiQ and our clients.

Campaign Management

• Media Plan:

QA of pre-campaign documents.

• Develop a detailed media plan based on Sales input, outlining budget allocation and campaign strategy.
• Project management build of creative assets & other campaign setup requirements.
• Manage creative tag trafficking
• Campaign activation:
• Request and deliver screengrabs.
• Ensure client reporting is setup.
• Monitor pacing and performance of campaigns.
• Requests for campaign upweights where appropriate.

End of campaign:

• Manage and deliver post-campaign reporting and insights.
• Manage re-booking of BAU activity.

Administrative Support

• CRM (Salesforce) - IO management & understanding of Sales pipeline.
• Reconciliation of bookings where appropriate.
• Support with investigation and resolution of invoice queries.

Technical Support

• Implementation and troubleshooting tracking pixels.
• Knowledge of Tag Management Systems (GTM, Tealium).
• Troubleshooting campaign issues with the support of the Tech team

Product & Industry knowledge

• Understanding of MiQ’s product suite including requirements for activation & USPs vs competitors.
• Research into industry trends and the impact of these on MiQ, our clients as well as the wider digital landscape.

Insight delivery  

• Proactively connect multiple data points to deliver insight driven recommendations for clients during and post campaign.
• Recognise patterns and points of differentiation to deliver robust and actionable insights.

What you’ll bring 

• ~3+ years in an advertising/media agency (or similar) 
• Working in a team environment
• Client-facing experience in programmatic advertising (Client Services/ Sales Support/ Ad-Ops background)
• High attention to detail
• Reliable 
• Extremely organised
• Proactive
• Willing to learn 
• Excellent communication skills
• Alignment with MiQ's core values/culture
• A can-do attitude, with a dream to grow alongside us.
  
  

We’ve highlighted some key skills, experience, and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role or another opportunity at MiQ.

What’s in it for you

MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Benefits

Every region and office have specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment 
• New hire orientation with job-specific onboarding and training  
• Internal and global mobility opportunities 
• Competitive healthcare benefits  
• Bonus and performance incentives 
• 25 days annual PTO, paid parental leave 
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities

WHAT WE VALUE IN OUR PEOPLE

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• Passion – We love and live what we do
• Determination - We always find a way to figure it out
• Unity – We back each other and challenge each other
• Agility – We anticipate the unexpected, embrace and adapt to change
• Courage – We dare to think unconventionally

At MiQ, we don’t just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace.

Role: Account Manager
Reports to: Account Director, Head of Account Management, China

Location: China (Shanghai/Beijing/Guangzhou)  

What you’ll do

We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As an Account Manager in our Account Services team, you will be responsible for retaining and growing our key accounts via strategic partnerships, underpinned by successful campaigns and best in class service. You will also act as a mentor to junior members of the Account Services team to ensure the department is always developing and fostering the next generation of Account Managers.

JOB RESPONSIBILITITES

Your main responsibilities will include:

Client Management

• Develop client-specific strategy alongside stakeholders from Sales, Trading, DnA, and Marketing teams.
• Confidently pivot focus and priorities based on new information whilst steering towards the end goal.
• Protect and grow MiQ’s key accounts via upsell/cross-sell.
• Actively listen to stakeholders and clients to understand their needs, and identify opportunities and solutions that cater to those needs.
• Flex to the needs of each client without compromising MiQ in the process and resolve any issues swiftly and without fallout.
• Maintain regular communication with all accounts including scheduling, hosting, and supporting on face-to-face meetings, entertainment & business reviews.
• Maintain strong knowledge of industry trends and the impact of these on MiQ and our clients.

Campaign Management

• Media Plan:

QA of pre-campaign documents.

• Develop a detailed media plan based on Sales input, outlining budget allocation and campaign strategy.
• Project management build of creative assets & other campaign setup requirements.
• Manage creative tag trafficking
• Campaign activation:
• Request and deliver screengrabs.
• Ensure client reporting is setup.
• Monitor pacing and performance of campaigns.
• Requests for campaign upweights where appropriate.

End of campaign:

• Manage and deliver post-campaign reporting and insights.
• Manage re-booking of BAU activity.

Administrative Support

• CRM (Salesforce) - IO management & understanding of Sales pipeline.
• Reconciliation of bookings where appropriate.
• Support with investigation and resolution of invoice queries.

Technical Support

• Implementation and troubleshooting tracking pixels.
• Knowledge of Tag Management Systems (GTM, Tealium).
• Troubleshooting campaign issues with the support of the Tech team

Product & Industry knowledge

• Understanding of MiQ’s product suite including requirements for activation & USPs vs competitors.
• Research into industry trends and the impact of these on MiQ, our clients as well as the wider digital landscape.

Insight delivery  

• Proactively connect multiple data points to deliver insight driven recommendations for clients during and post campaign.
• Recognise patterns and points of differentiation to deliver robust and actionable insights.

What you’ll bring 

• ~3+ years in an advertising/media agency (or similar) 
• Working in a team environment
• Client-facing experience in programmatic advertising (Client Services/ Sales Support/ Ad-Ops background)
• High attention to detail
• Reliable 
• Extremely organised
• Proactive
• Willing to learn 
• Excellent communication skills
• Alignment with MiQ's core values/culture
• A can-do attitude, with a dream to grow alongside us.
  
  

We’ve highlighted some key skills, experience, and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role or another opportunity at MiQ.

What’s in it for you

MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Benefits

Every region and office have specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment 
• New hire orientation with job-specific onboarding and training  
• Internal and global mobility opportunities 
• Competitive healthcare benefits  
• Bonus and performance incentives 
• 25 days annual PTO, paid parental leave 
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities

WHAT WE VALUE IN OUR PEOPLE

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• Passion – We love and live what we do
• Determination - We always find a way to figure it out
• Unity – We back each other and challenge each other
• Agility – We anticipate the unexpected, embrace and adapt to change
• Courage – We dare to think unconventionally

At MiQ, we don’t just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace.

Role: Account Manager
Reports to: Account Director, Head of Account Management, China

Location: China (Shanghai/Beijing/Guangzhou)  

What you’ll do

We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As an Account Manager in our Account Services team, you will be responsible for retaining and growing our key accounts via strategic partnerships, underpinned by successful campaigns and best in class service. You will also act as a mentor to junior members of the Account Services team to ensure the department is always developing and fostering the next generation of Account Managers.

JOB RESPONSIBILITITES

Your main responsibilities will include:

Client Management

• Develop client-specific strategy alongside stakeholders from Sales, Trading, DnA, and Marketing teams.
• Confidently pivot focus and priorities based on new information whilst steering towards the end goal.
• Protect and grow MiQ’s key accounts via upsell/cross-sell.
• Actively listen to stakeholders and clients to understand their needs, and identify opportunities and solutions that cater to those needs.
• Flex to the needs of each client without compromising MiQ in the process and resolve any issues swiftly and without fallout.
• Maintain regular communication with all accounts including scheduling, hosting, and supporting on face-to-face meetings, entertainment & business reviews.
• Maintain strong knowledge of industry trends and the impact of these on MiQ and our clients.

Campaign Management

• Media Plan:

QA of pre-campaign documents.

• Develop a detailed media plan based on Sales input, outlining budget allocation and campaign strategy.
• Project management build of creative assets & other campaign setup requirements.
• Manage creative tag trafficking
• Campaign activation:
• Request and deliver screengrabs.
• Ensure client reporting is setup.
• Monitor pacing and performance of campaigns.
• Requests for campaign upweights where appropriate.

End of campaign:

• Manage and deliver post-campaign reporting and insights.
• Manage re-booking of BAU activity.

Administrative Support

• CRM (Salesforce) - IO management & understanding of Sales pipeline.
• Reconciliation of bookings where appropriate.
• Support with investigation and resolution of invoice queries.

Technical Support

• Implementation and troubleshooting tracking pixels.
• Knowledge of Tag Management Systems (GTM, Tealium).
• Troubleshooting campaign issues with the support of the Tech team

Product & Industry knowledge

• Understanding of MiQ’s product suite including requirements for activation & USPs vs competitors.
• Research into industry trends and the impact of these on MiQ, our clients as well as the wider digital landscape.

Insight delivery  

• Proactively connect multiple data points to deliver insight driven recommendations for clients during and post campaign.
• Recognise patterns and points of differentiation to deliver robust and actionable insights.

What you’ll bring 

• ~3+ years in an advertising/media agency (or similar) 
• Working in a team environment
• Client-facing experience in programmatic advertising (Client Services/ Sales Support/ Ad-Ops background)
• High attention to detail
• Reliable 
• Extremely organised
• Proactive
• Willing to learn 
• Excellent communication skills
• Alignment with MiQ's core values/culture
• A can-do attitude, with a dream to grow alongside us.
  
  

We’ve highlighted some key skills, experience, and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role or another opportunity at MiQ.

What’s in it for you

MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Benefits

Every region and office have specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment 
• New hire orientation with job-specific onboarding and training  
• Internal and global mobility opportunities 
• Competitive healthcare benefits  
• Bonus and performance incentives 
• 25 days annual PTO, paid parental leave 
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities

WHAT WE VALUE IN OUR PEOPLE

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• Passion – We love and live what we do
• Determination - We always find a way to figure it out
• Unity – We back each other and challenge each other
• Agility – We anticipate the unexpected, embrace and adapt to change
• Courage – We dare to think unconventionally

At MiQ, we don’t just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace.

Role: Sales Manager/Director, China International

Reports to: Sales Director, Head of Business Growth, Greater China

Location: China (Shanghai/Beijing/Guangzhou)  

THE OPPORTUNITY

Here's an exciting chance to join a global firm with a matching global culture. At MiQ, we embody our values to help businesses succeed and support our employees' growth. MiQ is a world - leading programmatic ads company, headquartered in London and New York, operating in over 10 countries for top - tier media buy clients. MiQ China was set up in 2020 and now has offices in Beijing, Shanghai, and Guangzhou, focusing on China's outbound advertising to help clients succeed overseas. The role acts as a bridge between product marketing and sales team, this role will be responsible for create and organize the product and sales knowledge hub including pitch decks, case studies, products and solutions introductions, competitors analysis. Also, this role will work closely with marketing and sales people for key client pitch and marketing activities such as roadshow and events.

JOB RESPONSIBILITITES

Your main responsibilities will include:

• Delivering Results
• Develop and close new agency and marketer business   
• Leverage current agency/client direct network/relationships to ‘open doors’ and help win China Outbound business   
• Identify and build relationships with agencies and marketers, specifically international marketing/investment decision makers resided in the China market.   
• Close and retain/grow campaigns from your portfolio of business   
• Innovation
• Be familiar of the unique nuances/traits between International and China programmatic activation, consumers and product/targeting capabilities
• Take the lead in responding to RFPs, preparing customised proposals to win new business
• Contribute to the MiQ culture and embody our company values   
• Internal Collaboration
• Collaborate with internal Sales Support, Client Services, Trading teams to proactively up-sell existing campaigns
• Use marketing, PR, events, travel & entertainment budget to raise awareness and frequency of engagement with clients
• Strategic Thinking
• Build and execute on a strategic commercial plan, hitting monthly/quarterly revenue targets
• Act as an evangelist for International digital advertising and overseas business expansion, converting sceptics into believers regarding the benefits of the growing programmatic advertising footprint   
• Understand MiQ competitive differentiators in a fast-changing online advertising landscape

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

• Fluent in Mandarin and English   
• Extremely strong relationships across a broad set of clients / agency groups within the China outbound market   
• 3-5+ years’ experience working in digital advertising sales, preferably programmatic 
• Evidence of understanding client business objectives and translating into media proposals  
• Deep product knowledge, enabling strong programmatic solution selling   
• Direct agency experience, either as a customer, partner, employee   
• Building, justifying and executing against sales plans/forecasts   

WHAT WE VALUE IN OUR PEOPLE

Passion – We love and live what we do

Determination - We always find a way to figure it out

Unity – We back each other and challenge each other

Agility – We anticipate the unexpected, embrace and adapt to change

Courage – We dare to think unconventionally

At MiQ, we don’t just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace.

Role: Account Manager
Reports to: Account Director, Head of Account Management, China

Location: China (Shanghai/Beijing/Guangzhou)  

What you’ll do

We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As an Account Manager in our Account Services team, you will be responsible for retaining and growing our key accounts via strategic partnerships, underpinned by successful campaigns and best in class service. You will also act as a mentor to junior members of the Account Services team to ensure the department is always developing and fostering the next generation of Account Managers.

JOB RESPONSIBILITITES

Your main responsibilities will include:

Client Management

• Develop client-specific strategy alongside stakeholders from Sales, Trading, DnA, and Marketing teams.
• Confidently pivot focus and priorities based on new information whilst steering towards the end goal.
• Protect and grow MiQ’s key accounts via upsell/cross-sell.
• Actively listen to stakeholders and clients to understand their needs, and identify opportunities and solutions that cater to those needs.
• Flex to the needs of each client without compromising MiQ in the process and resolve any issues swiftly and without fallout.
• Maintain regular communication with all accounts including scheduling, hosting, and supporting on face-to-face meetings, entertainment & business reviews.
• Maintain strong knowledge of industry trends and the impact of these on MiQ and our clients.

Campaign Management

• Media Plan:

QA of pre-campaign documents.

• Develop a detailed media plan based on Sales input, outlining budget allocation and campaign strategy.
• Project management build of creative assets & other campaign setup requirements.
• Manage creative tag trafficking
• Campaign activation:
• Request and deliver screengrabs.
• Ensure client reporting is setup.
• Monitor pacing and performance of campaigns.
• Requests for campaign upweights where appropriate.

End of campaign:

• Manage and deliver post-campaign reporting and insights.
• Manage re-booking of BAU activity.

Administrative Support

• CRM (Salesforce) - IO management & understanding of Sales pipeline.
• Reconciliation of bookings where appropriate.
• Support with investigation and resolution of invoice queries.

Technical Support

• Implementation and troubleshooting tracking pixels.
• Knowledge of Tag Management Systems (GTM, Tealium).
• Troubleshooting campaign issues with the support of the Tech team

Product & Industry knowledge

• Understanding of MiQ’s product suite including requirements for activation & USPs vs competitors.
• Research into industry trends and the impact of these on MiQ, our clients as well as the wider digital landscape.

Insight delivery  

• Proactively connect multiple data points to deliver insight driven recommendations for clients during and post campaign.
• Recognise patterns and points of differentiation to deliver robust and actionable insights.

What you’ll bring 

• ~3+ years in an advertising/media agency (or similar) 
• Working in a team environment
• Client-facing experience in programmatic advertising (Client Services/ Sales Support/ Ad-Ops background)
• High attention to detail
• Reliable 
• Extremely organised
• Proactive
• Willing to learn 
• Excellent communication skills
• Alignment with MiQ's core values/culture
• A can-do attitude, with a dream to grow alongside us.
  
  

We’ve highlighted some key skills, experience, and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role or another opportunity at MiQ.

What’s in it for you

MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Benefits

Every region and office have specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment 
• New hire orientation with job-specific onboarding and training  
• Internal and global mobility opportunities 
• Competitive healthcare benefits  
• Bonus and performance incentives 
• 25 days annual PTO, paid parental leave 
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities

WHAT WE VALUE IN OUR PEOPLE

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• Passion – We love and live what we do
• Determination - We always find a way to figure it out
• Unity – We back each other and challenge each other
• Agility – We anticipate the unexpected, embrace and adapt to change
• Courage – We dare to think unconventionally

At MiQ, we don’t just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace.

Role: Account Manager
Reports to: Account Director, Head of Account Management, China

Location: China (Shanghai/Beijing/Guangzhou)  

What you’ll do

We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As an Account Manager in our Account Services team, you will be responsible for retaining and growing our key accounts via strategic partnerships, underpinned by successful campaigns and best in class service. You will also act as a mentor to junior members of the Account Services team to ensure the department is always developing and fostering the next generation of Account Managers.

JOB RESPONSIBILITITES

Your main responsibilities will include:

Client Management

• Develop client-specific strategy alongside stakeholders from Sales, Trading, DnA, and Marketing teams.
• Confidently pivot focus and priorities based on new information whilst steering towards the end goal.
• Protect and grow MiQ’s key accounts via upsell/cross-sell.
• Actively listen to stakeholders and clients to understand their needs, and identify opportunities and solutions that cater to those needs.
• Flex to the needs of each client without compromising MiQ in the process and resolve any issues swiftly and without fallout.
• Maintain regular communication with all accounts including scheduling, hosting, and supporting on face-to-face meetings, entertainment & business reviews.
• Maintain strong knowledge of industry trends and the impact of these on MiQ and our clients.

Campaign Management

• Media Plan:

QA of pre-campaign documents.

• Develop a detailed media plan based on Sales input, outlining budget allocation and campaign strategy.
• Project management build of creative assets & other campaign setup requirements.
• Manage creative tag trafficking
• Campaign activation:
• Request and deliver screengrabs.
• Ensure client reporting is setup.
• Monitor pacing and performance of campaigns.
• Requests for campaign upweights where appropriate.

End of campaign:

• Manage and deliver post-campaign reporting and insights.
• Manage re-booking of BAU activity.

Administrative Support

• CRM (Salesforce) - IO management & understanding of Sales pipeline.
• Reconciliation of bookings where appropriate.
• Support with investigation and resolution of invoice queries.

Technical Support

• Implementation and troubleshooting tracking pixels.
• Knowledge of Tag Management Systems (GTM, Tealium).
• Troubleshooting campaign issues with the support of the Tech team

Product & Industry knowledge

• Understanding of MiQ’s product suite including requirements for activation & USPs vs competitors.
• Research into industry trends and the impact of these on MiQ, our clients as well as the wider digital landscape.

Insight delivery  

• Proactively connect multiple data points to deliver insight driven recommendations for clients during and post campaign.
• Recognise patterns and points of differentiation to deliver robust and actionable insights.

What you’ll bring 

• ~3+ years in an advertising/media agency (or similar) 
• Working in a team environment
• Client-facing experience in programmatic advertising (Client Services/ Sales Support/ Ad-Ops background)
• High attention to detail
• Reliable 
• Extremely organised
• Proactive
• Willing to learn 
• Excellent communication skills
• Alignment with MiQ's core values/culture
• A can-do attitude, with a dream to grow alongside us.
  
  

We’ve highlighted some key skills, experience, and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role or another opportunity at MiQ.

What’s in it for you

MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Benefits

Every region and office have specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment 
• New hire orientation with job-specific onboarding and training  
• Internal and global mobility opportunities 
• Competitive healthcare benefits  
• Bonus and performance incentives 
• 25 days annual PTO, paid parental leave 
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities

WHAT WE VALUE IN OUR PEOPLE

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• Passion – We love and live what we do
• Determination - We always find a way to figure it out
• Unity – We back each other and challenge each other
• Agility – We anticipate the unexpected, embrace and adapt to change
• Courage – We dare to think unconventionally

At MiQ, we don’t just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace.

Role: Account Manager
Reports to: Account Director, Head of Account Management, China

Location: China (Shanghai/Beijing/Guangzhou)  

What you’ll do

We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As an Account Manager in our Account Services team, you will be responsible for retaining and growing our key accounts via strategic partnerships, underpinned by successful campaigns and best in class service. You will also act as a mentor to junior members of the Account Services team to ensure the department is always developing and fostering the next generation of Account Managers.

JOB RESPONSIBILITITES

Your main responsibilities will include:

Client Management

• Develop client-specific strategy alongside stakeholders from Sales, Trading, DnA, and Marketing teams.
• Confidently pivot focus and priorities based on new information whilst steering towards the end goal.
• Protect and grow MiQ’s key accounts via upsell/cross-sell.
• Actively listen to stakeholders and clients to understand their needs, and identify opportunities and solutions that cater to those needs.
• Flex to the needs of each client without compromising MiQ in the process and resolve any issues swiftly and without fallout.
• Maintain regular communication with all accounts including scheduling, hosting, and supporting on face-to-face meetings, entertainment & business reviews.
• Maintain strong knowledge of industry trends and the impact of these on MiQ and our clients.

Campaign Management

• Media Plan:

QA of pre-campaign documents.

• Develop a detailed media plan based on Sales input, outlining budget allocation and campaign strategy.
• Project management build of creative assets & other campaign setup requirements.
• Manage creative tag trafficking
• Campaign activation:
• Request and deliver screengrabs.
• Ensure client reporting is setup.
• Monitor pacing and performance of campaigns.
• Requests for campaign upweights where appropriate.

End of campaign:

• Manage and deliver post-campaign reporting and insights.
• Manage re-booking of BAU activity.

Administrative Support

• CRM (Salesforce) - IO management & understanding of Sales pipeline.
• Reconciliation of bookings where appropriate.
• Support with investigation and resolution of invoice queries.

Technical Support

• Implementation and troubleshooting tracking pixels.
• Knowledge of Tag Management Systems (GTM, Tealium).
• Troubleshooting campaign issues with the support of the Tech team

Product & Industry knowledge

• Understanding of MiQ’s product suite including requirements for activation & USPs vs competitors.
• Research into industry trends and the impact of these on MiQ, our clients as well as the wider digital landscape.

Insight delivery  

• Proactively connect multiple data points to deliver insight driven recommendations for clients during and post campaign.
• Recognise patterns and points of differentiation to deliver robust and actionable insights.

What you’ll bring 

• ~3+ years in an advertising/media agency (or similar) 
• Working in a team environment
• Client-facing experience in programmatic advertising (Client Services/ Sales Support/ Ad-Ops background)
• High attention to detail
• Reliable 
• Extremely organised
• Proactive
• Willing to learn 
• Excellent communication skills
• Alignment with MiQ's core values/culture
• A can-do attitude, with a dream to grow alongside us.
  
  

We’ve highlighted some key skills, experience, and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role or another opportunity at MiQ.

What’s in it for you

MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Benefits

Every region and office have specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment 
• New hire orientation with job-specific onboarding and training  
• Internal and global mobility opportunities 
• Competitive healthcare benefits  
• Bonus and performance incentives 
• 25 days annual PTO, paid parental leave 
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities

WHAT WE VALUE IN OUR PEOPLE

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• Passion – We love and live what we do
• Determination - We always find a way to figure it out
• Unity – We back each other and challenge each other
• Agility – We anticipate the unexpected, embrace and adapt to change
• Courage – We dare to think unconventionally

At MiQ, we don’t just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace.

Role: Account Manager
Reports to: Account Director, Head of Account Management, China

Location: China (Shanghai/Beijing/Guangzhou)  

What you’ll do

We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As an Account Manager in our Account Services team, you will be responsible for retaining and growing our key accounts via strategic partnerships, underpinned by successful campaigns and best in class service. You will also act as a mentor to junior members of the Account Services team to ensure the department is always developing and fostering the next generation of Account Managers.

JOB RESPONSIBILITITES

Your main responsibilities will include:

Client Management

• Develop client-specific strategy alongside stakeholders from Sales, Trading, DnA, and Marketing teams.
• Confidently pivot focus and priorities based on new information whilst steering towards the end goal.
• Protect and grow MiQ’s key accounts via upsell/cross-sell.
• Actively listen to stakeholders and clients to understand their needs, and identify opportunities and solutions that cater to those needs.
• Flex to the needs of each client without compromising MiQ in the process and resolve any issues swiftly and without fallout.
• Maintain regular communication with all accounts including scheduling, hosting, and supporting on face-to-face meetings, entertainment & business reviews.
• Maintain strong knowledge of industry trends and the impact of these on MiQ and our clients.

Campaign Management

• Media Plan:

QA of pre-campaign documents.

• Develop a detailed media plan based on Sales input, outlining budget allocation and campaign strategy.
• Project management build of creative assets & other campaign setup requirements.
• Manage creative tag trafficking
• Campaign activation:
• Request and deliver screengrabs.
• Ensure client reporting is setup.
• Monitor pacing and performance of campaigns.
• Requests for campaign upweights where appropriate.

End of campaign:

• Manage and deliver post-campaign reporting and insights.
• Manage re-booking of BAU activity.

Administrative Support

• CRM (Salesforce) - IO management & understanding of Sales pipeline.
• Reconciliation of bookings where appropriate.
• Support with investigation and resolution of invoice queries.

Technical Support

• Implementation and troubleshooting tracking pixels.
• Knowledge of Tag Management Systems (GTM, Tealium).
• Troubleshooting campaign issues with the support of the Tech team

Product & Industry knowledge

• Understanding of MiQ’s product suite including requirements for activation & USPs vs competitors.
• Research into industry trends and the impact of these on MiQ, our clients as well as the wider digital landscape.

Insight delivery  

• Proactively connect multiple data points to deliver insight driven recommendations for clients during and post campaign.
• Recognise patterns and points of differentiation to deliver robust and actionable insights.

What you’ll bring 

• ~3+ years in an advertising/media agency (or similar) 
• Working in a team environment
• Client-facing experience in programmatic advertising (Client Services/ Sales Support/ Ad-Ops background)
• High attention to detail
• Reliable 
• Extremely organised
• Proactive
• Willing to learn 
• Excellent communication skills
• Alignment with MiQ's core values/culture
• A can-do attitude, with a dream to grow alongside us.
  
  

We’ve highlighted some key skills, experience, and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role or another opportunity at MiQ.

What’s in it for you

MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Benefits

Every region and office have specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment 
• New hire orientation with job-specific onboarding and training  
• Internal and global mobility opportunities 
• Competitive healthcare benefits  
• Bonus and performance incentives 
• 25 days annual PTO, paid parental leave 
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities

WHAT WE VALUE IN OUR PEOPLE

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• Passion – We love and live what we do
• Determination - We always find a way to figure it out
• Unity – We back each other and challenge each other
• Agility – We anticipate the unexpected, embrace and adapt to change
• Courage – We dare to think unconventionally

At MiQ, we don’t just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace.