Customer Support Jobs in China.
All active Customer Support roles based in China.
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Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The TV Technology team within the Roku TV New Product Introduction (NPI) group focuses on delivering the best Audio Quality (AQ) and Picture Quality (PQ) and driving innovation. With tens of millions of TVs sold globally, thousands of channels, and billions of hours streamed on Roku TVs, worldclass AQ and PQ are essential.
About the role
We are seeking a Senior Quality Assurance Engineer to join the TV Technology team, based in Shenzhen. As a Senior Quality Assurance Engineer, you will be focused on helping our TV partners build the most desirable and best Smart TVs available. Your expertise in AQ and/or PQ will be utilized to help achieve the best possible audio and picture performance on specific mass-produced TV models by working closely with our TV partners, SOC vendors, and Roku TV engineers. You will also work on optimize and drive automation for existing audio and/or picture test strategies, e.g. by using AI and automation solutions to enhance efficiency and coverage.
What you will be doing
- Design, document, and execute test cases for AQ and/or PQ new feature verification, ensuring comprehensive test coverage and high-quality deliverables.
- Collaborate closely with dev engineers to debug issues, perform iterative testing, and drive feature quality throughout the product lifecycle.
- Continuously optimize AQ and/or PQ test strategies, identifying areas for improved efficiency, coverage, and risk-based testing approaches.
- Develop, maintain, and enhance automation scripts (primarily in Python) to increase test efficiency and maintain a sustainable automation framework.
- Contribute to test documentation, including test plans, test guides, and knowledge transfer materials for NPI manufacturing and release QA teams.
- Participate in technical discussions with stakeholders to align testing efforts with product roadmaps and business priorities.
We’re excited if you have
- 7+ years of experience in software quality assurance, with a focus on embedded systems, consumer electronics, or TV industry background.
- Hands-on experience in AQ and/or PQ testing, with a solid understanding of related test methodologies and industry standards.
- Proven ability to debug complex issues, work closely with development teams, and drive quality improvements across cross-functional organizations.
- Strong automation skills, particularly with Python scripting, and a proven track record of developing and maintaining automated test cases.
- Good English communication skills (both spoken and written) with the ability to participate in daily technical discussions and collaborate with global teams.
- Self-motivation and a proactive attitude, with the ability to work independently in a fast-paced, dynamic environment.
- An open mindset toward AI technologies – even without prior hands-on AI experience, a strong willingness to learn and explore AI applications in QA is highly valued.
- Experience with test automation frameworks and CI/CD integration.
- Familiarity with SoC partner engagement or factory support in consumer electronics manufacturing.
- Knowledge of AI/ML-based testing tools or data-driven testing approaches.
#LI-GW1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The Devices Hardware Engineering team is responsible for the core physical products that bring the Roku experience into millions of homes. We design and develop the industry-leading hardware that powers our ecosystem, including set-top boxes, streaming sticks, remotes, and innovative new devices. As a seasoned team of engineers, we focus on delivering high-performance, cost-effective, and reliable consumer electronics at a global scale. We operate in a dynamic, fast-paced environment where technical excellence, autonomy, and the ability to navigate the complete design lifecycle are essential to our success.
About the role
We are seeking a Senior Hardware Engineer to join the Devices Hardware Engineering team. Based in Shenzhen, you will be our team’s first EE hire in Asia, serving as a critical bridge between our headquarters and our manufacturing partners. You will develop and lead exciting new products (set-top boxes, streaming players, remotes) through the complete design lifecycle, from initial concept to mass production (MP).
The successful candidate will be an energetic, self-starting team player who can manage multiple projects and thrive during rapid development cycles. You will possess the expertise and determination to ensure projects stay on target regarding design, quality, schedule, and cost.
What you'll be doing
- Design Ownership: Own the complete electrical system (BOM/Schematics/PCB) for new products.
- Cross-functional Collaboration: Partner with US-based Software, Mechanical Engineering, and Program Management teams.
- Component Selection: Identify and qualify components based on performance, reliability, cost, and local availability/lead times.
- Validation: Plan and lead hardware validation (EVT/DVT/PVT) for your designs.
- On-site Factory Support: Provide immediate, on-the-ground support for factory builds, assisting with test station setup, failure analysis (FA), and yield improvement.
- Vendor Management: Act as the primary technical point of contact for local JDMs, ODMs, and component suppliers.
We’re excited if you have
- Experience: 7+ years of hardware engineering experience in embedded system design (Senior/Lead level preferred).
- Education: Bachelor’s degree or higher in Electrical, Electronic, or Computer Engineering.
- Mass Production: A proven track record of shipping high-volume consumer electronics.
- Manufacturing Expertise: Deep experience working directly on-site with JDMs/ODMs/CMs in Asia.
- Tools: Proficiency with OrCAD and Altium design suites. Expert knowledge of PCB layout rules for high-speed designs.
- Technical Breadth: Strong skills in schematic design, high-speed signal integrity (DDR, PCIe), power delivery, RF (WiFi/BT), and ESD/EMI compliance.
- Lab Skills: Mastery of high-speed oscilloscopes, logic analyzers, and spectrum analyzers.
- Software: Ability to write low-level scripts (Python/C) for hardware validation.
- Bilingual: Fluent in English and Mandarin (written and verbal).
- Independent: Capable of working autonomously with minimal supervision during Asia business hours.
- Communicative: A transparent and proactive communicator who provides detailed regular updates to the US team.
- Flexible: Willing to adjust working hours occasionally for sync meetings with US-based teams.
#LI-GW1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
We are seeking a senior level Technical Program Manager. This position will work closely with a cross-functional team of software engineers, hardware design engineers, quality assurance engineers, product managers, manufacturing partners, and others to get products developed, tested, and released on schedule.
What you will be doing
You will be responsible for managing overall program schedules, communications with manufacturing partners, and providing project status to a wide audience within Roku. You will be an energetic team player, who can expertly manage high volumes of detail and thrives on managing multiple simultaneous programs.
We’re excited if you have
- 7+ years of program management
- Engineering background with an excellent understanding of hardware and software processes
- Extensive experience in consumer products or other high-volume products
- Solid understanding of product development lifecycles
- Significant experience working with JDMs/ODMs/OEMs/CMs
- Proven ability to manage geographically dispersed teams
- Proficient at creating and tracking complex development schedules using Microsoft Project, Excel and other programs
- Capacity to own and execute multiple programs simultaneously
- Proven ability to achieve results in a fast-moving and dynamic environment
- Proficient in Propel, Agile or other PLM tools
- Experienced with Jira and/or other tracking tools
- Bachelor’s degree in Engineering, Business or related discipline required
- Fluent in English
- Excellent oral and written communication skills
- Must have good organizational skills and be detail-oriented
- Ability to work effectively cross-functionally
- Willingness to travel at least 4 to 6 times a year including some international travel
#LI-TC2
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Senior/ Manager, Machine Learning, Community Support Products
Share this job
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Your Location
This position is CHINA BASED. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.
The Community You Will Join:
Community Support (CS) has increasingly become a key driver of enabling Airbnb's core business. The Community Support Engineering team is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS agents, and operations teams around the world.
As part of the CS Product vision, we are leveraging AI to transform how we deliver customer service - combining advanced ML/LLM capabilities with the expertise of our Support Ambassadors to create a seamless, high-quality support experience.
The Difference You Will Make:
As an ML Manager within Community Support Product Engineering in China, you will lead a team of machine learning engineers to research, design, and optimize AI models and services that scale AI-powered products and measurably improve the end-to-end Community Support experience for guests, hosts, and support ambassadors.
What You’ll Do:
Hire, mentor and guide a dynamic team of highly skilled machine learning engineers, fostering their technical growth and professional development.Proactively take initiatives to drive for outcomes over the scope of the team.Build relationships and drive alignment with stakeholders within Community Support and across external teams.Communicate difficult or complex concepts and decisions clearly and effectively with multiple stakeholders across various functions.Provides critical guidance and input in prioritization over multiple major projects.
- Foster rapid development cycles without sacrificing quality, collaborating closely with platform, backend, and frontend engineers to engineer robust ML models and systems that enhance community support initiatives.
- Uphold Technical Standards: Conduct thorough design and architecture reviews to continually elevate our standards of technical excellence.
Your Expertise:
- Expertise in ML & AI: Deep knowledge of various machine learning and AI methodologies, including LLMs and non-LLMs, tailored for user-facing products.
- Leadership in ML Development: Proven experience in leading teams that develop large-scale ML models and systems to improve online user experiences.
- Management and Mentorship: Strong leadership skills with a track record of nurturing an innovative and collaborative team environment.
- Communication Excellence: Exceptional verbal and written communication abilities, with a keen eye for detail.
- Collaborative Spirit: Demonstrated capability to work effectively with stakeholders at all organizational levels, both internally and externally.
- Problem Solving: Skilled in navigating and resolving ambiguous challenges through proactive and strategic approaches.
- Educational Background: PhD, or Master's degree in Computer Science, Mathematics, Statistics, or related technical field.
- Industry Experience: 9+ years of experience in building and shipping AI models and products, including 2+ years of experience with LLMs.
- Leadership Experience: 2+ years managing machine learning teams that deliver large impact.
- Technical Proficiency: Expert knowledge of machine learning algorithms and techniques.
- Continuous Learner: Ability to absorb new concepts quickly and integrate them effectively into business processes.
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
Ready to apply?
Apply to Airbnb
Senior/Staff Machine Learning Engineer, Community Support Engineering
Share this job
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
We are hiring for Machine Learning Engineering across multiple levels.
Your Location:
This position is CHINA BASED. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.
The Community You Will Join:
Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.
The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.
The richness of Airbnb's data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us.
The Difference You Will Make:
We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.
You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.
Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.
A Typical Day:
-
Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
-
Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
-
Learn and share the latest AI/ML technologies with the team across regions( China and the US).
Your Expertise:
- PhD/Master’s degree, preferably in CS, or equivalent experience
- 5-12 years of ML engineering experience, with ownership responsibility over large-scale software systems.
- Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products
- Experience with LLM driven chatbot and Agentic AI products would be a big plus
- Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations
- Fluency in both English and Mandarin is essential.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
Ready to apply?
Apply to Airbnb
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Your Location:
This position is CHINA BASED. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.
The Community You Will Join:
Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.
The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.
The richness of Airbnb's data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us.
The Difference You Will Make:
We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.
You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.
Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.
A Typical Day:
-
Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
-
Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
-
Learn and share the latest AI/ML technologies with the team across regions( China and the US).
Your Expertise:
- PhD/Master’s degree, preferably in CS, or equivalent experience
- 2-4 years of ML engineering experience, with ownership responsibility over large-scale software systems.
- Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products
- Experience with LLM driven chatbot and Agentic AI products would be a big plus
- Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations
- Fluency in both English and Mandarin is essential.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
Ready to apply?
Apply to Airbnb
About Us
Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.
Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.
The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.
At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.
About The Position:
What You Will Do:
- Manage all post-sales activity for G-P’s customers through strong onboarding, progressive adoption activities, operational day to day support, relationship-building, product knowledge, planning and execution
- Develop a trusted relationship with key customer contacts by delivering consistently responsive and best in class customer service; being customer-focused and consistently honoring commitments
- Fully accountable for customer retention by conducting occasional check-in calls across a wide range of customers for tactical items and perform strategic business reviews, with the ultimate focus on minimizing churn
- A key measure of success will be your ability to maintain the highest levels of CSat and NPS for your assigned Customers
- Continually monitor and update customer health records
- Develop high-level knowledge of our customers’ business, roadmap, strategies, initiatives, goals through strategic business reviews
- Educates decision makers of assigned accounts on G-P’s value proposition aligned to customer's business objectives and articulates how G-P solutions can help them achieve their business outcomes
- Proactively seek out and be fully accountable for revenue growth of your Customers through expansion, cross-sell, and up-sell opportunities through both inbound and outbound approaches; seek opportunities to expand key customer contact networks to unlock potential of how G-P’s products can support across the customers’ business.
- Establishes the competitive advantage by developing value-proposition presentations and specialized business plans for customers that drive business outcomes and align the right solution for customer needs to generate expansion opportunities.
- Responsible for outreach to Customers who have left within the previous 12 months by keeping them aware of changes to G-Ps offerings and services.
- Function as the “voice of the customer” and provide feedback to internal teams, including Product, Sales, Operations, Billing, etc. on how G-P can better serve our customers.
- Help identify customers who would be good references and work with Marketing to create case studies
- Proactively builds and maintains a strong knowledge of G-P’s product landscape, solutions, and business priorities
- Strong GPP knowledge, and can share best practices and train customers to drive product adoption.
- Gain understanding of competitive landscape to demonstrate differentiation to customers
- Support customers in projects to enable a seamless implementation of G-P’s products, onboardings and offboardings
- Participate in cross-functional projects that impact the evolution of our customer experience, leveraging your experience and best practices to drive projects to completion.
What We Are Looking For:
Minimum Requirements:
- 3+ years of experience in Customer Success, Account Management, Business Development, or another customer-facing role
- Native Mandarin proficiency, in additional to English, is required
- Experience of developing strong relationships with a high volume of customers
- Exceptional prioritization skills when managing multiple accounts
- Comfortable with technology
- Influencing skills
- Self-motivated with the ability to own and drive initiatives to completion; able to take a strong degree of ownership over their work
- Assertive problem-solver and proactive relationship manager who can respond quickly to customer needs and anticipate issues and resolve these in advance wherever possible; ability to think strategically and execute tactically
- Interpersonal skills, with the ability to quickly build rapport and establish trust and understanding of customers, professionals, global partners, and cross-functional teams at G-P; ability to leverage relationships to drive growth
- Outstanding communication and presentation skills; able to influence and effectively communicate with all levels; good listener and empathetic
- Adopts a business perspective when assessing situations and making decisions, with the ability to understand how those decisions will impact the business internally and the customer objectives
- Driven by passion for customers, be it making them successful in all dealings with G-P or retaining their business if at all possible
Preferred Qualifications:
- Project management and/or business planning
- SaaS or HCM experience
- Knowledge of EOR/global expansion industry
- Salesforce, CSM/CRM
Actual compensation for this position may vary and will depend on multiple factors such as relevant qualifications, experience, education, and geographic location. For Full-Time Regular Employees, this position is also eligible for additional compensation as follows:
- Sales Roles: This position is eligible for a commission structure in addition to base salary.
- Non-Sales Roles: This position is eligible for an annual bonus which is paid dependent on various factors, including and without limitation, individual and company performance in addition to base salary.
Benefits
G-P values its employees and offers excellent benefits and perks including generous paid parental leave, flexible time off, spending accounts, medical insurance, dental insurance, vision insurance, sabbatical after 5 years and more.
Individuals residing, or applying to work, in the United States: California or Philadelphia, Pennsylvania, please review the following additional information:
G-P will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles City Fair Chance Act Ordinance, Los Angeles County Fair Chance Act Ordinance, and San Francisco Fair Chance Act Ordinance. Los Angeles applicants can review additional information regarding the Los Angeles City Fair Chance Act here: Fair Chance Initiative for Hiring Ordinance, and Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: Fair Chance Poster. Any consideration of a candidate’s background check with arrest or conviction records will include an individualized assessment based on the factors required by applicable law, including the candidate’s specific record and the duties and requirements of the specific job.
G-P. Global Made Possible.
G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.
G-P also is committed to providing reasonable accommodations to individuals with disabilities. Individuals with disabilities are encouraged to apply for these positions. If you need an accommodation due to a disability during the interview process, please contact us at careers@g-p.com.
Ready to apply?
Apply to G-P
Engineering Manager, Digital Commerce Product - Shenzhen
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Purpose of Position
- The Engineering Manager, Digital Commerce Product will be responsible for leading the technical planning, delivery management, and engineering coordination of the next generation CASETiFY’s customer-facing digital commerce products. The incumbent will work closely with product, design, business stakeholders, internal technology teams, and external vendors to define the development roadmap, drive execution priorities, and ensure high-quality and scalable solutions that support business growth.
- The incumbent is expected to bring strong hands-on development experience in customer-facing products, particularly eCommerce platforms, mini-programs, and mobile applications, together with solid engineering management capabilities to align technical direction, architecture, delivery approach, and operational readiness in a fast-paced and dynamic environment.
Job Description
- Lead the engineering planning and delivery management for digital commerce products, including eCommerce platforms, mini-programs, mobile applications, and other customer-facing digital experiences,
- Work closely with product, design, business, and technology stakeholders to define the technology roadmap, delivery priorities, architecture direction, and implementation plans aligned with business objectives,
- Act as the key engineering counterpart in managing external vendors and development partners, ensuring clear scope, strong communication, delivery quality, and technical alignment with CASETiFY standards,
- Collaborate with internal teams across platform, architecture, infrastructure, security, QA, data, and operations to ensure integrated and scalable solution delivery,
- Translate product roadmap and business requirements into structured engineering plans, solution designs, technical requirements, and delivery milestones,
- Provide hands-on technical leadership and guidance across web, mini-program, and mobile app ecosystems, supporting both new feature delivery and continuous platform improvement,
- Ensure solutions are designed and delivered with strong focus on scalability, maintainability, security, performance, and customer experience,
- Review technical approaches, development practices, code quality, testing coverage, and release readiness to maintain strong engineering standards,
- Support integration planning across digital commerce ecosystems including CMS, payment, CRM, OMS, loyalty, marketing tools, analytics, and other enterprise platforms,
- Identify technical risks, dependencies, bottlenecks, and resource constraints early, and drive timely mitigation and resolution,
- Monitor delivery progress, production quality, and post-launch performance, and work with relevant teams on optimization and technical debt management,
- Foster a culture of ownership, collaboration, structured execution, and continuous improvement across both internal and vendor teams.
Requirements
- Strong hands-on software development experience with proven track record in customer-facing digital products
- Practical experience in developing and delivering eCommerce platforms, mini-programs, and mobile applications, with good understanding of digital customer journeys
- Solid experience in engineering management, technical delivery leadership, or solution delivery coordination in fast-paced digital product environments
- Experience in managing external vendors or development partners, including scope management, technical alignment, quality control, and delivery governance
- Strong understanding of modern software engineering practices including system design, API integration, testing, debugging, release management, and secure development
- Good knowledge of digital commerce ecosystems including storefront, product catalog, cart, checkout, payment, promotions, customer account, and post-purchase journeys
- Experience working across cross-functional teams including product, design, QA, infrastructure, security, data, and business stakeholders
- Strong ability to define technical roadmap and delivery direction while balancing business priorities, technical feasibility, quality, and speed
- Strong stakeholder management and communication skills, with the ability to work effectively across internal teams and external partners
- Known for promoting engineering best practices, structured execution, collaboration, and ownership
- At least 7-10 years of relevant working experience in software engineering, digital product development, or related roles, with prior leadership experience preferred
- Experience in eCommerce, retail, omnichannel, or other consumer-facing digital businesses is highly preferred
- Familiarity with mini-program ecosystems, app release processes, and digital commerce platform integrations is a strong plus
- Experience in multicultural and fast-paced environments is preferred
- Happy to work in a buzzing multicultural environment
- Proficient in spoken and written Chinese and English
Ready to apply?
Apply to CASETiFY
Associate Account Executive
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Summary
- We are looking for a talented Account Executive / Business Development Manager to join our fast-growing Brandwatch Sales organization. You will be responsible for driving new revenue in Greater China.
- The ideal candidate will have a strong track record in SaaS sales with a skillset including, but not limited to, strategic prospecting, disciplined pipeline generation, structured discovery, complex deal management, platform demonstration, cross-selling, negotiation and executive stakeholder engagement.
- A key part of this role will be leveraging internal Cision and PR Newswire existing relationships in China market to identify Brandwatch opportunities.
- You will drive growth by engaging some of China’s largest organizations, and selling the value of Social Listening / Consumer Intelligence as well as Social Media Management and digital strategy in general.
Essential Duties & Responsibilities
- Own and deliver net-new Revenue within Greater China territory.
- Generate and maintain sufficient qualified pipeline to achieve consistent new-logo revenue targets.
- Execute defined prospecting, discovery, value articulation, negotiation, and close processes.
- Apply structured sales methodologies aligned to established go-to-market standards.
- Manage shorter sales cycles with moderate stakeholder complexity.
- Maintain accurate forecasting and disciplined CRM documentation.
- Transition closed accounts to post-sale teams upon contract execution.
- Perform other duties and responsibilities as required to support business needs.
Job Level Competencies
- Extensive knowledge and application of Sales principles, theories and concepts.
- Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. Determine the best approach to achieve results and provide suggestions to improve policies and procedures.
- Work is performed independently and requires the exercise of judgment and discretion.
- May represent the organization as primary contact on assignments and/or projects. Interacts with senior professionals and management and frequently coordinates work between departments or organizations.
Qualifications
- Typical experience: 5+ years in related role or experience.
- Experience in B2B Tech sales with quota responsibility.
- Demonstrated ability to close new-logo business.
- Strong communication and discovery skills.
- Full proficiency in Mandarin and English
- Proficiency with CRM systems and sales tools.
Preferred Qualifications
- Experience selling SaaS into Commercial or Enterprise accounts (MarTech preferred)
- Exposure or familiarity with Digital Marketing, Social Media and Social Listening
- Familiarity with structured qualification methodologies.
- Education: Bachelor degree preferred.
Cision 是全球领先的消费者与媒体情报、互动及传播解决方案提供商。我们为公关与企业传播、市场营销及社交媒体领域的专业人士提供前沿工具，助力其在当今数据驱动的时代中脱颖而出，实现卓越表现。凭借深厚的专业知识积淀、独家数据合作伙伴网络以及屡获殊荣的产品（包括CisionOne Brandwatch和 PR Newswire），我们已赋能全球超过 75,000 家企业和机构（其中 84% 为《财富》 500 强企业），助力其精准洞察目标受众，实现双向高效沟通。
Ready to apply?
Apply to Brandwatch
Bilingual Customer Service Specialist - Chinese/English
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Help empower our global customers to connect to culture through their passions.
Why you'll love this role
As a Bilingual Customer Service Specialist, you’ll assist our most valued users and resolve escalated concerns for our customers — ensuring that every interaction builds trust, drives satisfaction, and supports long-term loyalty. You’ll deliver an exceptional experience that builds trust, strengthens relationships, and reinforces why customers choose StockX. In this role, you’ll not only resolve day-to-day inquiries across phone, chat, and email and also identify opportunities to enhance the customer journey, support repeat engagement, and contribute to overall revenue growth.
Your ability to combine exceptional service with a sales and retention mindset will be key. By delivering clear communication, timely solutions, and education on StockX products and processes, you’ll not only resolve issues but also reinforce confidence in the StockX platform — turning each interaction into an opportunity to build value and encourage repeat business.
What You’ll Do
- Provide an outstanding customer experience across all channels in all regions, including but not limited to, email, phone, chat, and SMS.
- Handle escalated and complex inquiries with empathy, professionalism, and accuracy.
- Promote customer loyalty and retention by reinforcing the value of StockX and ensuring a positive resolution to every issue.
- Take ownership of customer concerns from start to finish, ensuring timely and effective outcomes.
- Drive customer engagement and repeat use by proactively educating users on StockX features, policies, and programs.
- Balance customer advocacy with business priorities to deliver fair, consistent, and brand-aligned resolutions.
- Identify opportunities to improve customer satisfaction, retention, and sales conversion through service excellence.
- Detect and act on potential fraudulent activity to protect both customers and the StockX marketplace.
- Support top-tier users through programs like Early Seller Payout and Bulk Shipping, ensuring premium service for high-value customers.
- Share insights and feedback from customer interactions to inform improvements across operations, products, and processes.
About You
- High school diploma or equivalent required.
- Fluent in both Chinese and English, written and verbally
- 2–3 years of experience in Customer Service, Sales Support, or E-commerce.
- 1–2 years in a Contact Center environment, including multichannel interactions i.e., phone, chat, email, SMS.
- Proven ability to drive customer retention, satisfaction, and repeat engagement.
- Strong communication, empathy, and active listening skills with a sales mindset that identifies customer needs and solutions.
- Detail-oriented and organized, with strong follow-through and a results-driven mindset.
- Thrives in a fast-paced environment while maintaining accuracy and professionalism.
- Confident in handling escalations, making independent decisions, and owning results.
- Positive attitude, team-oriented, and motivated to contribute to customer loyalty and business growth.
- Flexible to work varying shifts to meet business demands.
StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at www.stockx.com.
Ready to apply?
Apply to StockX
Clinical Research Associate
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Precision for Medicine is not your typical CRO. At Precision for Medicine we have brought together new technologies, expertise and operational scale to help the life sciences improve the speed, cost and success rate of bringing life-changing therapies to patients. What sets us apart is the way we integrate clinical trial execution with deep scientific knowledge, laboratory expertise and advanced data sciences. We have a strong focus on Oncology and Rare Disease.
Precision for Medicine is looking for a CRA II (Based in Shanghai/Beijing)
Position Summary:
The CRA II provides overall support to study sites and clinical project teams engaged in clinical research studies. Adheres to applicable protocols, standard operating procedures (SOPs) and all applicable guidelines and regulatory requirements (e.g., International Council for Harmonization (ICH) -Good Clinical Practice (GCP), Good Pharmacoepidemiology Practice (GPP), and country/region-specific regulations). Acts as point of contact for study sites. The CRA is a solid team member who can execute all core responsibilities consistently across several studies using independent judgment and critical thinking. Individual works independently as study team member with minimum support in complex activities.
Essentials functions of the job included but not limited to:
- Oversees all aspects of study site management to ensure patient safety is protected, quality of data generated by managed sites resulting in consistently low query levels and in acceptable Quality Assurance reports.
- Provides guidance at the site and project level towards audit readiness standards and supports preparation for audit and required follow-up actions.
- Updates, tracks and maintains study specific trial management tools/systems, and status reports.
- If required, manages site start up procedures including the feasibility and recruitment of potential investigators, preparation of EC/IRB submissions, collection and review of regulatory documents, review and adaptation in Patient Informed Consents, notifications to IRB, EC and regulatory authorities, as appropriate, translation of study related documentation, organization of meetings and other tasks as instructed by the Clinical Trial Manager/Project Manager.
- If required, assists the negotiation of study budgets and the execution of investigator contracts under directions of Site Contract Management department/designee.
- Verifies the process of obtaining informed consent has been adequately performed and documented for each subject/patient, as required/appropriate. Assesses factors that might affect subject/patient’s safety and clinical data integrity at an investigator/physician site such as protocol deviation/violations and pharmacovigilance issues.
- Independently conducts all forms of site visits, including pre-study/ qualification, initiation, routine monitoring, and close-out visits, in accordance with the protocol, local laws, ICH-GCP and Precision SOPs. Prepares and submits for review, accurate and timely monitoring reports from all site visits (on-site and remote).
- Documents activities via confirmation letters, follow-up letters, trip reports, communication logs, and other required project documents as per SOPs, Clinical Monitoring Plan/Site Management Plan and client requirements. Supports subject/patient recruitment, retention and awareness strategies. Enters data into tracking systems as required to track all observations, ongoing status and assigned action items to resolution.
- Routinely reviews the Investigator Site File (ISF) for accuracy, timeliness and completeness. Reconciles contents of the ISF with the Trial Master File (TMF). Ensures the investigator/physician site is aware of the requirement of archiving essential documents in accordance with local guidelines and regulations.
- Communicates effectively and proactively with both site personnel and Precision Project and Clinical Trial Management to relay protocol/study issues including any deviations and implements necessary actions in response to those issues.
- Develops and maintains good working relationship with investigators and study staff, serving as an ambassador to promote Precision high quality and professional image.
- Performs investigational product (IP) inventory, reconciliation and reviews storage and security. Verifies the IP has been dispensed and administered to subjects/patients according to the protocol. Verifies issues or risks associated with blinded or randomized information related to IP. Applies knowledge of GCP/local regulations and organizational procedures to ensure IP is appropriately (re)labelled, imported and released/returned.
- Performs data review activities, including remote EDC CRF and patient profiles review, query resolution, and assists data management and clinical data quality personnel to resolve data discrepancies
- Identifies and processes Serious Adverse Events according to the procedures defined by the study team. Also demonstrates a full understanding of the SAE reporting process.
- Identifies site risks and escalates those to Clinical Trial Manager/Project Manager with suggested contingencies. Owns the timely and appropriate resolution of the risk with minimal support from project team.
- Prepares for and attends Investigator Meetings and/or sponsor face-to-face meetings. Participates in global clinical monitoring/project staff meetings (inclusive of Sponsor representation, as applicable) and attends clinical training sessions according to the project specific requirements.
- Travels as necessary according to project needs.
- Performs other duties as assigned by management.
Qualifications:
Minimum Required:
- Bachelor's degree / international equivalent or equivalent combination of education and experience ideally in a business, scientific or healthcare discipline.
- Minimum of 2 years of on-site monitoring experience; 1 year oncology trial experience preferred
Other required:
- High in proficiency in the Microsoft Office package of programs (Outlook, Word, Excel, and PowerPoint).
- Customer service demeanour; demonstrate flexibility and teamwork.
- Ability to focus on detail for extended periods of time, high attention to accuracy.
- Fluency in English communication, verbally and in writing.
- Working knowledge of the drug development process.
- Travelling required (60-70%)
Preferred:
- Solid experience in clinical research or related experience.
- Excellent organizational skills.
- Ability to work efficiently in a remote work environment.
Competencies:
- Good knowledge and utilization of ICH-GCP, Precision SOPs, and regulatory guidance.
- Demonstrates solid interpersonal skills.
- Exhibits strong self-motivation, is detail-oriented and able to work and plan independently as well as in a team environment.
- Good written and verbal communication skills and presentation skills.
- Ability to deliver on commitments.
- Commitment to performing professionally consistent with Precision Principles.
We invite you to learn more about our growing organization serving our clients that are researching ground breaking cancer therapies. We strive to ensure employees feel appreciated for the contributions they make every single day. You will provide input and have your ideas valued and nurtured, impacting positive change for the company.
Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.
Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at QuestionForHR@precisionmedicinegrp.com.
It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.
Ready to apply?
Apply to Precision for Medicine
Clinical Research Associate II
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Precision for Medicine is not your typical CRO. At Precision for Medicine we have brought together new technologies, expertise and operational scale to help the life sciences improve the speed, cost and success rate of bringing life-changing therapies to patients. What sets us apart is the way we integrate clinical trial execution with deep scientific knowledge, laboratory expertise and advanced data sciences. We have a strong focus on Oncology and Rare Disease.
Precision for Medicine is looking for an CRA II (based in Shanghai and Beijing or Taiwan)
Position Summary:
The CRA II provides overall support to study sites and clinical project teams engaged in clinical research studies. Adheres to applicable protocols, standard operating procedures (SOPs) and all applicable guidelines and regulatory requirements (e.g., International Council for Harmonization (ICH) -Good Clinical Practice (GCP), Good Pharmacoepidemiology Practice (GPP), and country/region-specific regulations). Acts as point of contact for study sites. The CRA is a solid team member who can execute all core responsibilities consistently across several studies using independent judgment and critical thinking. Individual works independently as study team member with minimum support in complex activities.
Essentials functions of the job included but not limited to:
- Oversees all aspects of study site management to ensure patient safety is protected, quality of data generated by managed sites resulting in consistently low query levels and in acceptable Quality Assurance reports.
- Provides guidance at the site and project level towards audit readiness standards and supports preparation for audit and required follow-up actions.
- Updates, tracks and maintains study specific trial management tools/systems, and status reports.
- If required, manages site start up procedures including the feasibility and recruitment of potential investigators, preparation of EC/IRB submissions, collection and review of regulatory documents, review and adaptation in Patient Informed Consents, notifications to IRB, EC and regulatory authorities, as appropriate, translation of study related documentation, organization of meetings and other tasks as instructed by the Clinical Trial Manager/Project Manager.
- If required, assists the negotiation of study budgets and the execution of investigator contracts under directions of Site Contract Management department/designee.
- Verifies the process of obtaining informed consent has been adequately performed and documented for each subject/patient, as required/appropriate. Assesses factors that might affect subject/patient’s safety and clinical data integrity at an investigator/physician site such as protocol deviation/violations and pharmacovigilance issues.
- Independently conducts all forms of site visits, including pre-study/ qualification, initiation, routine monitoring, and close-out visits, in accordance with the protocol, local laws, ICH-GCP and Precision SOPs. Prepares and submits for review, accurate and timely monitoring reports from all site visits (on-site and remote).
- Documents activities via confirmation letters, follow-up letters, trip reports, communication logs, and other required project documents as per SOPs, Clinical Monitoring Plan/Site Management Plan and client requirements. Supports subject/patient recruitment, retention and awareness strategies. Enters data into tracking systems as required to track all observations, ongoing status and assigned action items to resolution.
- Routinely reviews the Investigator Site File (ISF) for accuracy, timeliness and completeness. Reconciles contents of the ISF with the Trial Master File (TMF). Ensures the investigator/physician site is aware of the requirement of archiving essential documents in accordance with local guidelines and regulations.
- Communicates effectively and proactively with both site personnel and Precision Project and Clinical Trial Management to relay protocol/study issues including any deviations and implements necessary actions in response to those issues.
- Develops and maintains good working relationship with investigators and study staff, serving as an ambassador to promote Precision high quality and professional image.
- Performs investigational product (IP) inventory, reconciliation and reviews storage and security. Verifies the IP has been dispensed and administered to subjects/patients according to the protocol. Verifies issues or risks associated with blinded or randomized information related to IP. Applies knowledge of GCP/local regulations and organizational procedures to ensure IP is appropriately (re)labelled, imported and released/returned.
- Performs data review activities, including remote EDC CRF and patient profiles review, query resolution, and assists data management and clinical data quality personnel to resolve data discrepancies
- Identifies and processes Serious Adverse Events according to the procedures defined by the study team. Also demonstrates a full understanding of the SAE reporting process.
- Identifies site risks and escalates those to Clinical Trial Manager/Project Manager with suggested contingencies. Owns the timely and appropriate resolution of the risk with minimal support from project team.
- Prepares for and attends Investigator Meetings and/or sponsor face-to-face meetings. Participates in global clinical monitoring/project staff meetings (inclusive of Sponsor representation, as applicable) and attends clinical training sessions according to the project specific requirements.
- Travels as necessary according to project needs.
- Performs other duties as assigned by management.
Qualifications:
Minimum Required:
- Bachelor's degree / international equivalent or equivalent combination of education and experience ideally in a business, scientific or healthcare discipline.
- Minimum of 2 years of on-site monitoring experience; 1 year oncology experience；
- Global Clinical Trial experience
Other required:
- High in proficiency in the Microsoft Office package of programs (Outlook, Word, Excel, and PowerPoint).
- Customer service demeanour; demonstrate flexibility and teamwork.
- Ability to focus on detail for extended periods of time, high attention to accuracy.
- Fluency in English communication, verbally and in writing.
- Working knowledge of the drug development process.
- Travelling required (60-70%)
Preferred:
- Solid experience in clinical research or related experience.
- Excellent organizational skills.
- Ability to work efficiently in a remote work environment.
Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.
Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at QuestionForHR@precisionmedicinegrp.com.
It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.
Ready to apply?
Apply to Precision for Medicine
Senior / Clinical Research Associate
Share this job
Precision for Medicine is not your typical CRO. At Precision for Medicine we have brought together new technologies, expertise and operational scale to help the life sciences improve the speed, cost and success rate of bringing life-changing therapies to patients. What sets us apart is the way we integrate clinical trial execution with deep scientific knowledge, laboratory expertise and advanced data sciences. We have a strong focus on Oncology and Rare Disease.
Precision for Medicine is looking for an Senior / CRA (based in HongKong)
Position Summary:
The CRA provides overall support to study sites and clinical project teams engaged in clinical research studies. Adheres to applicable protocols, standard operating procedures (SOPs) and all applicable guidelines and regulatory requirements (e.g., International Council for Harmonization (ICH) -Good Clinical Practice (GCP), Good Pharmacoepidemiology Practice (GPP), and country/region-specific regulations). Acts as point of contact for study sites. The CRA is a solid team member who can execute all core responsibilities consistently across several studies using independent judgment and critical thinking. Individual works independently as study team member with minimum support in complex activities.
Essentials functions of the job included but not limited to:
- Oversees all aspects of study site management to ensure patient safety is protected, quality of data generated by managed sites resulting in consistently low query levels and in acceptable Quality Assurance reports.
- Provides guidance at the site and project level towards audit readiness standards and supports preparation for audit and required follow-up actions.
- Updates, tracks and maintains study specific trial management tools/systems, and status reports.
- If required, manages site start up procedures including the feasibility and recruitment of potential investigators, preparation of EC/IRB submissions, collection and review of regulatory documents, review and adaptation in Patient Informed Consents, notifications to IRB, EC and regulatory authorities, as appropriate, translation of study related documentation, organization of meetings and other tasks as instructed by the Clinical Trial Manager/Project Manager.
- If required, assists the negotiation of study budgets and the execution of investigator contracts under directions of Site Contract Management department/designee.
- Verifies the process of obtaining informed consent has been adequately performed and documented for each subject/patient, as required/appropriate. Assesses factors that might affect subject/patient’s safety and clinical data integrity at an investigator/physician site such as protocol deviation/violations and pharmacovigilance issues.
- Independently conducts all forms of site visits, including pre-study/ qualification, initiation, routine monitoring, and close-out visits, in accordance with the protocol, local laws, ICH-GCP and Precision SOPs. Prepares and submits for review, accurate and timely monitoring reports from all site visits (on-site and remote).
- Documents activities via confirmation letters, follow-up letters, trip reports, communication logs, and other required project documents as per SOPs, Clinical Monitoring Plan/Site Management Plan and client requirements. Supports subject/patient recruitment, retention and awareness strategies. Enters data into tracking systems as required to track all observations, ongoing status and assigned action items to resolution.
- Routinely reviews the Investigator Site File (ISF) for accuracy, timeliness and completeness. Reconciles contents of the ISF with the Trial Master File (TMF). Ensures the investigator/physician site is aware of the requirement of archiving essential documents in accordance with local guidelines and regulations.
- Communicates effectively and proactively with both site personnel and Precision Project and Clinical Trial Management to relay protocol/study issues including any deviations and implements necessary actions in response to those issues.
- Develops and maintains good working relationship with investigators and study staff, serving as an ambassador to promote Precision high quality and professional image.
- Performs investigational product (IP) inventory, reconciliation and reviews storage and security. Verifies the IP has been dispensed and administered to subjects/patients according to the protocol. Verifies issues or risks associated with blinded or randomized information related to IP. Applies knowledge of GCP/local regulations and organizational procedures to ensure IP is appropriately (re)labelled, imported and released/returned.
- Performs data review activities, including remote EDC CRF and patient profiles review, query resolution, and assists data management and clinical data quality personnel to resolve data discrepancies
- Identifies and processes Serious Adverse Events according to the procedures defined by the study team. Also demonstrates a full understanding of the SAE reporting process.
- Identifies site risks and escalates those to Clinical Trial Manager/Project Manager with suggested contingencies. Owns the timely and appropriate resolution of the risk with minimal support from project team.
- Prepares for and attends Investigator Meetings and/or sponsor face-to-face meetings. Participates in global clinical monitoring/project staff meetings (inclusive of Sponsor representation, as applicable) and attends clinical training sessions according to the project specific requirements.
- Travels as necessary according to project needs.
- Performs other duties as assigned by management.
Qualifications:
Minimum Required:
- Bachelor's degree / international equivalent or equivalent combination of education and experience ideally in a business, scientific or healthcare discipline.
- Minimum of 2 years of on-site monitoring experience; 1 year oncology experience；
- Global Clinical Trial experience
Other required:
- High in proficiency in the Microsoft Office package of programs (Outlook, Word, Excel, and PowerPoint).
- Customer service demeanour; demonstrate flexibility and teamwork.
- Ability to focus on detail for extended periods of time, high attention to accuracy.
- Fluency in English communication, verbally and in writing.
- Working knowledge of the drug development process.
- Travelling required (60-70%)
Preferred:
- Solid experience in clinical research or related experience.
- Excellent organizational skills.
- Ability to work efficiently in a remote work environment.
Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.
Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at QuestionForHR@precisionmedicinegrp.com.
It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.
Ready to apply?
Apply to Precision for Medicine
Clinical Research Associate
Share this job
Precision for Medicine is not your typical CRO. At Precision for Medicine we have brought together new technologies, expertise and operational scale to help the life sciences improve the speed, cost and success rate of bringing life-changing therapies to patients. What sets us apart is the way we integrate clinical trial execution with deep scientific knowledge, laboratory expertise and advanced data sciences. We have a strong focus on Oncology and Rare Disease.
Precision for Medicine is looking for a CRA II (Based in Shanghai/Beijing)
Position Summary:
The CRA II provides overall support to study sites and clinical project teams engaged in clinical research studies. Adheres to applicable protocols, standard operating procedures (SOPs) and all applicable guidelines and regulatory requirements (e.g., International Council for Harmonization (ICH) -Good Clinical Practice (GCP), Good Pharmacoepidemiology Practice (GPP), and country/region-specific regulations). Acts as point of contact for study sites. The CRA is a solid team member who can execute all core responsibilities consistently across several studies using independent judgment and critical thinking. Individual works independently as study team member with minimum support in complex activities.
Essentials functions of the job included but not limited to:
- Oversees all aspects of study site management to ensure patient safety is protected, quality of data generated by managed sites resulting in consistently low query levels and in acceptable Quality Assurance reports.
- Provides guidance at the site and project level towards audit readiness standards and supports preparation for audit and required follow-up actions.
- Updates, tracks and maintains study specific trial management tools/systems, and status reports.
- If required, manages site start up procedures including the feasibility and recruitment of potential investigators, preparation of EC/IRB submissions, collection and review of regulatory documents, review and adaptation in Patient Informed Consents, notifications to IRB, EC and regulatory authorities, as appropriate, translation of study related documentation, organization of meetings and other tasks as instructed by the Clinical Trial Manager/Project Manager.
- If required, assists the negotiation of study budgets and the execution of investigator contracts under directions of Site Contract Management department/designee.
- Verifies the process of obtaining informed consent has been adequately performed and documented for each subject/patient, as required/appropriate. Assesses factors that might affect subject/patient’s safety and clinical data integrity at an investigator/physician site such as protocol deviation/violations and pharmacovigilance issues.
- Independently conducts all forms of site visits, including pre-study/ qualification, initiation, routine monitoring, and close-out visits, in accordance with the protocol, local laws, ICH-GCP and Precision SOPs. Prepares and submits for review, accurate and timely monitoring reports from all site visits (on-site and remote).
- Documents activities via confirmation letters, follow-up letters, trip reports, communication logs, and other required project documents as per SOPs, Clinical Monitoring Plan/Site Management Plan and client requirements. Supports subject/patient recruitment, retention and awareness strategies. Enters data into tracking systems as required to track all observations, ongoing status and assigned action items to resolution.
- Routinely reviews the Investigator Site File (ISF) for accuracy, timeliness and completeness. Reconciles contents of the ISF with the Trial Master File (TMF). Ensures the investigator/physician site is aware of the requirement of archiving essential documents in accordance with local guidelines and regulations.
- Communicates effectively and proactively with both site personnel and Precision Project and Clinical Trial Management to relay protocol/study issues including any deviations and implements necessary actions in response to those issues.
- Develops and maintains good working relationship with investigators and study staff, serving as an ambassador to promote Precision high quality and professional image.
- Performs investigational product (IP) inventory, reconciliation and reviews storage and security. Verifies the IP has been dispensed and administered to subjects/patients according to the protocol. Verifies issues or risks associated with blinded or randomized information related to IP. Applies knowledge of GCP/local regulations and organizational procedures to ensure IP is appropriately (re)labelled, imported and released/returned.
- Performs data review activities, including remote EDC CRF and patient profiles review, query resolution, and assists data management and clinical data quality personnel to resolve data discrepancies
- Identifies and processes Serious Adverse Events according to the procedures defined by the study team. Also demonstrates a full understanding of the SAE reporting process.
- Identifies site risks and escalates those to Clinical Trial Manager/Project Manager with suggested contingencies. Owns the timely and appropriate resolution of the risk with minimal support from project team.
- Prepares for and attends Investigator Meetings and/or sponsor face-to-face meetings. Participates in global clinical monitoring/project staff meetings (inclusive of Sponsor representation, as applicable) and attends clinical training sessions according to the project specific requirements.
- Travels as necessary according to project needs.
- Performs other duties as assigned by management.
Qualifications:
Minimum Required:
- Bachelor's degree / international equivalent or equivalent combination of education and experience ideally in a business, scientific or healthcare discipline.
- Minimum of 2 years of on-site monitoring experience; 1 year oncology trial experience preferred
Other required:
- High in proficiency in the Microsoft Office package of programs (Outlook, Word, Excel, and PowerPoint).
- Customer service demeanour; demonstrate flexibility and teamwork.
- Ability to focus on detail for extended periods of time, high attention to accuracy.
- Fluency in English communication, verbally and in writing.
- Working knowledge of the drug development process.
- Travelling required (60-70%)
Preferred:
- Solid experience in clinical research or related experience.
- Excellent organizational skills.
- Ability to work efficiently in a remote work environment.
Competencies:
- Good knowledge and utilization of ICH-GCP, Precision SOPs, and regulatory guidance.
- Demonstrates solid interpersonal skills.
- Exhibits strong self-motivation, is detail-oriented and able to work and plan independently as well as in a team environment.
- Good written and verbal communication skills and presentation skills.
- Ability to deliver on commitments.
- Commitment to performing professionally consistent with Precision Principles.
We invite you to learn more about our growing organization serving our clients that are researching ground breaking cancer therapies. We strive to ensure employees feel appreciated for the contributions they make every single day. You will provide input and have your ideas valued and nurtured, impacting positive change for the company.
Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.
Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at QuestionForHR@precisionmedicinegrp.com.
It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.
Ready to apply?
Apply to Precision Medicine Group
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
JOB RESPONSIBILITIES
- Responsible for the overall team management for process team, setting up the team targets based on the changing business needs and working closely with the local and global management team to ensure all targets are met;
- Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
- Drive continuous improvement of the customer experience through team, process and support tool development.
- Drive and manage new product installs and subsequent process development.
- Leading new site start up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
- Define project scope and resource planning together with BU, escalate to Manager for resource gap.
- Support CS EE /Sales/BU as one team to success site base operation/service.
REQUIREMENTS
- Master Degree or above.
- Solid technical knowledge and deep business perspective in the Semiconductor industry, preferably in CVD/ALD/Furnace/EPI related.
- Strong industry experience that support complex instrumentation, applications and informatics.
- Ability to work in a team environment with tight deadlines and multiple priorities.
- Ability to collaborate with others to find the best solutions
- Solid team management experience.
- Good command of English
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
Ready to apply?
Apply to ASM
Senior Manager, Sourcing - Soft Home (CN/SEA)
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ABOUT QUINCE
Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:
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Customer First: We prioritize customer satisfaction in every decision.
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High Quality: True quality means premium materials and rigorous production standards you can feel good about.
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Essential Design: We focus on timeless, functional essentials instead of chasing trends.
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Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
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Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.
Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
OUR TEAM AND SUCCESS
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.
If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
THE ROLE:
Senior Manager, Sourcing - Soft Home (CN/SEA)
We are seeking an experienced Sourcing Manager specializing in Bedding to lead our sourcing efforts across China and Southeast Asia (SEA). In this role, you'll play a key part in building and managing supplier relationships to ensure our bedding products (such as premium down and premium down alt comforters, pillows, mattress pads and covers, etc.) meet Quince's high standards for quality, sustainability, and cost-efficiency. If you're passionate about ethical sourcing, vendor development, and optimizing supply chains in a fast-paced DTC environment, this is your opportunity to contribute to a brand that's redefining affordable luxury.
Key Responsibilities
- Develop and execute sourcing strategies for Bedding products, focusing on CN markets to identify, evaluate, and onboard new vendors while maintaining relationships with existing partners.
- Negotiate contracts, pricing, and terms with suppliers to achieve cost savings without compromising on quality, sustainability, or ethical standards.
- Collaborate with design, product development, and operations teams to manage product programs, from fabric/yarn selection to final production, ensuring timelines and specifications are met.
- Conduct market research on trends in Utility Bedding, materials (e.g., organic cotton, goose, feather, specialties), and sustainable practices to inform sourcing decisions.
- Oversee quality control processes, including factory audits, compliance checks for environmental and labor standards, and risk management in the supply chain.
- Monitor production output, resolve issues related to procurement, and optimize inventory to minimize waste and support our direct-shipping model.
- Travel to supplier sites in CN as needed to build strong partnerships and ensure alignment with Quince's values of transparency and responsibility.
- Analyze supplier performance metrics and provide reports to senior leadership on cost efficiencies, sustainability impacts, and opportunities for improvement.
Qualifications and Requirements
- 7-15 years of experience in sourcing or procurement, with a strong focus on Utility Bedding products (e.g.premium down and premium down alt comforters, pillows, mattress pads and covers, etc) in the home goods industry.
- Proven track record in vendor development, negotiation, and managing international supply chains, particularly in CN regions.
- Deep knowledge of textile materials, manufacturing processes, and sustainability practices
- Bachelor's degree in Supply Chain Management, Textile Engineering, Business, or a related field; advanced certifications (e.g., in sustainable sourcing) are a plus.
- Excellent communication and interpersonal skills for cross-functional collaboration and building global relationships.
- Strong analytical abilities, with proficiency in tools like Excel, ERP systems, or supply chain software.
- Ability to travel internationally (up to 30%) and adapt to a dynamic, growth-oriented environment.
- Passion for Quince's mission: making high-quality, sustainable products accessible and affordable.
Preferred Skills
- Experience with DTC brands or fast-fashion alternatives emphasizing ethical production.
- Familiarity with global compliance standards (e.g., GOTS, OEKO-TEX) and risk mitigation in volatile markets.
WHY QUINCE?
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Ready to apply?
Apply to Quince
Customer Experience Team Manager - Chinese Team (based in Foshan)
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About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know our Team
Agoda’s Customer Support Team understands that travel can be an ever-changing environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve.
Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance.
Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.
The Opportunity:
Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology?
We are looking for a talented, energetic, result-oriented person who loves working in a fast-paced, multinational environment. As a Contact Center Team Manager based in Foshan, you will support both determined business objectives (KPIs) as well as act as a motivator and decision maker to ensure that the group is working efficiently and in unity.
In this position, you will work closely with the operations management team and other departments within Agoda Customer Experience Group (CEG) to support our contact center. The team manager will provide direction, instructions and guidance to the contact center agents to achieve their targets by understanding their team members’ strengths, weaknesses and motivations.
The position requires you to provide extensive coaching to our contact center agents as well as provide valuable input on processes to our operations team.
You will also be expected to contribute ideas for continuous organizational and employee skill development including at the global level impacting our international contact center network.
In this role, you'll get to:
- Lead a team of at least 15 contact center agents in an inbound contact center set up.
- Continuously monitor the traffic & highlight discrepancies and support and take required action as needed to ensure that service levels are met
- Provide constructive feedback - coach, mentor, motivate and evaluate the performance of the team on a regular basis.
- Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success.
- Ensure the proper and effective implementation of new and existing customer service structures & procedures
- Understand & analyze multi channel traffic reports, proactively make suggestions for improvement
- Monitor team attendance, document infractions and implement corrective action
- Assist with planning/organizing the proper coverage & align staffing
- Supervise the quality assurance process and related training of staff members to ensure quality customer service.
- Participate in recruitment activities (screening, interviewing)
- Act as a backup of Operations Manager, if needed
What You'll Need to Succeed:
- At least 2 years of people management experience in a contact center environment.
- Excellent English & Chinese (Mandarin) communication skills (verbal & written).
- Willingness to work on 24/7 rotating shifts as per business requirements including on public holidays, and weekends as applicable.
- Proven track record in evaluating, analyzing, implementing, leading, and monitoring processes to enhance contact center efficiency and staff performance.
- Strong interpersonal skills and abilities in building partnerships with other departments and interacting with diverse individuals.
- Ability to handle multiple projects and effectively manage timelines.
- Experience in hiring, training, coaching and people management practices
- Proficiency in Microsoft products including Word, Excel and PowerPoint
- Experience in managing stakeholder is a plus
- Experience in managing remote teams is an advantage
What we offer:
- A highly diverse, multicultural work environment.
- Flexible Hybrid Work Model (with a one-time WFH allowance).
- A compensation package, including benefits and performance-linked bonus, that is competitive for the role and aligned with country and industry standards.
- Agoda staff discount on bookings
- Career development opportunities
- Supplemental medical & life insurance
- Employee well-being programs
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Ready to apply?
Apply to Agoda
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
[Responsibilities]
- Customer Support & Escalation Management
- Act as the single point of contact (POC) for customer technical issues and requests
- Own customer escalations from problem identification through root cause analysis and final closure
- Lead cross‑functional task forces and interface with BU Engineering and global support teams to resolve critical issues
- Tool Performance & Availability Improvement
- Drive continuous improvement of system uptime, availability, and performance at customer sites
- Analyze top issues using Pareto and data‑driven methodologies and prioritize corrective actions
- Ensure implementation of corrective and preventive actions to avoid repeat issues
- Quality, NC, and Retrofit Management
- Manage Non‑Conformances (NCs) and lead completion of 8D reports for critical issues
- Support FCO, retrofit, and TSB activities for released products
- Oversee IQ and warranty management to meet cycle time, cost, and quality targets
- NPI / CIP Support
- Support NPI and CIP activities from a customer and field implementation perspective
- Act as the product expert for assigned tools, ensuring knowledge transfer and best practice deployment
- Collaborate with internal teams to feedback customer issues and drive design and process improvements
- Communication & Stakeholder Management
- Provide clear and timely communication of issue status, risks, and action plans
- Align internally with management and engineering on priorities and customer commitments
- Maintain strong, trust‑based relationships with customers through professional and effective communication
[Requirements]
- Bachelor’s degree or higher in Engineering or a related technical field
- Strong system‑level understanding of hardware, software, and process integration
- Experience in semiconductor equipment support, product support, or field engineering roles
- Proven ability to manage customer escalations and work in high‑pressure environments
- Willingness to travel frequently to customer sites (travel percentage varies by assignment)
[Competencies]
- Strong customer focus and ownership mindset
- Structured problem‑solving and root cause analysis skills
- Excellent communication and stakeholder management skills
- Ability to lead cross‑functional teams and drive issues to closure
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
Ready to apply?
Apply to ASM
Data Science Manager, Growth Analytics (Gaming,GCR)
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About Moloco:
Moloco builds some of the most powerful AI advertising solutions in the world. Our name—short for "machine learning company"—reflects our core mission: democratizing access to the advanced AI that has historically been reserved for tech giants. Led by machine learning pioneers who built some of the most successful ad systems at Google, including YouTube's monetization engine and key search advertising technologies, we're transforming how businesses grow and compete in the digital economy.
Built with AI from day one, Moloco’s planet-scale machine learning platform powers a suite of solutions for advertising growth and monetization. Moloco Ads is an AI-powered platform that delivers real business outcomes for mobile app marketers through performance-based user acquisition. Moloco Commerce Media enables retailers and marketplaces to build revenue-generating ad businesses that balance user experience and advertiser performance.
Moloco is headquartered in Silicon Valley, with offices in Seattle, New York, San Francisco, Seoul, Beijing, Singapore, Gurgaon, Tokyo, Shanghai, London, Tel Aviv, and Berlin.
Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now!
The Impact You’ll Be Contributing to Moloco:
Moloco’s Growth Data Science team leverages data and experimentation to uncover growth opportunities for our customers — helping them acquire more valuable users at a lower cost. As a Team Lead, you will manage and mentor a team of data scientists while also taking on hands-on data science work - providing the opportunity to both shape team strategy and stay close to customer impact.
This team focuses on supporting gaming companies in China, working directly with premium clients to optimize their user acquisition campaigns and scale their growth with Moloco’s machine learning–powered advertising platform.
What You’ll Do
Team Leadership:
- Lead, coach, and develop a team of high-performing data scientists, fostering growth in both business and technical know-how.
- Set priorities, review work quality, and ensure impactful delivery aligned with Moloco and client objectives.
- Collaborate closely with global stakeholders across Sales, Product, Engineering and Go-To-Market teams to bring customer needs into Moloco’s broader growth and product strategies.
Strategic customer support:
- Partner with Sales teams to develop compelling growth narratives, join client meetings, and present insights to C-level stakeholders at leading gaming companies.
- Design, run, and analyze experiments to support campaign optimization.
- Generate insights and provide actionable recommendations to improve UA efficiency, engagement, and retention for gaming clients.
- Verifying the data we obtain from ad exchanges and mobile-app tracking solutions to confirm our campaign models are trained with the most accurate engagement data.
What We’re Looking For
Minimum Requirements:
- 7+ years of experience in data science, analytics, or related roles, including hands-on use of Python and SQL.
- Proven experience designing and running experiments (A/B testing, causal inference, etc).
- Strong statistics foundation (experimental design, hypothesis testing, regression, time-series analysis).
- Fluent in Mandarin Chinese and English, with excellent communication skills (verbal, written, and presentation).
- Experience working directly with clients, especially in campaign or growth optimization contexts.
- Strong collaborator with experience working across global, cross-functional teams.
- Demonstrated ability to own projects end-to-end and think strategically while executing tactically.
- Master’s degree in a quantitative field (or equivalent practical experience).
Preferred Qualifications:
- Prior people management experience leading technical teams (managing data scientists or analysts).
- Deep familiarity with the gaming industry and user acquisition strategies.
- Willingness to travel occasionally within China to meet with clients.
Moloco Thrive: Benefits and Well-Being:
We take care of you and create the conditions for you to do the best work of your career. Through a lens of inclusion, we offer innovative benefits that empower our employees to take care of themselves and their families so they can do the best work of their lives.
Moloco Values:
- Lead with Humility: Everyone’s voice is respected, valued, and heard. With humility, we become more open and accessible to each other. We win, lose, and learn together. Accountability and feedback are essential to our success.
- Uncapped Growth Mindset: We see all situations as opportunities to learn, grow, and improve as individuals and as an organization. We seek diverse perspectives, encourage curiosity, and promote experimentation to push the boundaries of what’s possible.
- Create Real Value: We pursue the most impactful opportunities with rigor and integrity. We take intelligent risks and make disciplined trade-offs to maintain deep focus. We help our customers win by delivering durable value.
- Go Further Together: We’re one team working towards one mission and vision. We collaborate proactively and inclusively, involving the right people at the right time and in the right way. We strive to create a more equitable workplace. We won’t let each other fail.
Additional Resources:
AI Use in Interviews
Our interview process is designed to get to know the real you. Unless a round specifically includes AI as part of what's being assessed, we ask that candidates engage without AI assistance. Please review our AI Use in Interviews Policy before your interview to understand what to expect. Failure to comply with this policy may impact your candidacy.
Equal Opportunity:
Creating a diverse workforce and a culture of inclusion and belonging is core to our existence. To reach our goals, diversity of talent and thought is a critical component of how we operate as an organization. Our workforce is our superpower, and we know that fostering a culture of inclusion, authenticity, and belonging gives us the greatest opportunity to achieve our vision to become the scaling engine for the Internet economy.
Moloco is an equal opportunity employer. We highly value diversity in our current and future employees and do not discriminate (including in our hiring and promotion practices) on the basis of race, color, creed, religion, national origin, age, sex and gender, gender expression and identity, sexual orientation, marital status, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by law.
Candidate Privacy Notice:
Your privacy matters to us. By applying, you acknowledge that you’ve reviewed our Candidate Privacy Notice.
Ready to apply?
Apply to Moloco
Data Scientist Intern, Growth Analytics (6-month internship)
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About Moloco:
Moloco builds some of the most powerful AI advertising solutions in the world. Our name—short for "machine learning company"—reflects our core mission: democratizing access to the advanced AI that has historically been reserved for tech giants. Led by machine learning pioneers who built some of the most successful ad systems at Google, including YouTube's monetization engine and key search advertising technologies, we're transforming how businesses grow and compete in the digital economy.
Built with AI from day one, Moloco’s planet-scale machine learning platform powers a suite of solutions for advertising growth and monetization. Moloco Ads is an AI-powered platform that delivers real business outcomes for mobile app marketers through performance-based user acquisition. Moloco Commerce Media enables retailers and marketplaces to build revenue-generating ad businesses that balance user experience and advertiser performance.
Moloco is headquartered in Silicon Valley, with offices in Seattle, New York, San Francisco, Seoul, Beijing, Singapore, Gurgaon, Tokyo, Shanghai, London, Tel Aviv, and Berlin.
Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now!
The Impact You’ll Be Contributing to Moloco:
- Data Science and Analytics (DSA) is a global team of data scientists and analysts. As a Data Scientist, Growth Analytics intern, you will work with data products, e.g. raw data, campaign facts, growth insights to help customers improve campaign performance and maximize their business goals with Moloco.
The Opportunity:
- Moloco Data Scientist, Growth Analytics interns contribute in the following areas, all while working cross-functionally to help meet our client’s needs and advance our machine learning models.
- Data Analysis: data gathering, analysis and effective communication of presentations and recommendations to multiple levels of stakeholders. You’ll be responsible for creating custom visual displays of quantitative information through writing queries, scripts, and developing automated reports and dashboards to provide insights at scale.
- Data validation: verifying the data we obtain from ad exchanges and mobile-app tracking solutions to confirm our campaign models are trained with the most accurate engagement data.
- Campaign optimization: engaging in the life cycle of campaigns, from monitoring daily performance to partnering with sales teams on bespoke analysis for clients.
- Business Collaboration: collaborate with key stakeholders to help Moloco focus on decisions that improve our products and services, with a focus on client growth.
How Do I Know if the Role is Right For Me?
- Current student in a Bachelor's or Master’s program and able to complete an internship of at least 6 months.
- Statistics: must have strong knowledge and experience in experimental design, hypothesis testing, and various statistical analysis such as regression or time-series analysis.
- Programming: experience in Python and SQL is required.
- Comfortable balancing multiple projects simultaneously and effectively prioritizing work based on business needs.
- Excellent verbal and written communication skills, with ability to present information and analysis results effectively to technical and less technical stakeholders..
- Ability to build positive relationships within the data science & analytics community, as well as with our business stakeholders and clients.
- Work effectively with cross-functional and cross-cultural partners.
- Have an interest in data, metrics, analysis, and trends from the mindset of helping a customer-centric business. Know when to apply statistical measurement vs 80-20 analysis for business growth.
- Ability to manage multiple projects at the same time while paying attention to detail.
- Distinctive problem-solving skills, good at articulating product questions, pulling data from large datasets and using statistics to arrive at a recommendation.
- Proven ability to own projects end-to-end, even when you have to get creative: you do more than completing delegated tasks.
* This internship is targeted for this summer term or earlier.
* This position does not support work-from-home arrangements.
Moloco Thrive: Benefits and Well-Being:
We take care of you and create the conditions for you to do the best work of your career. Through a lens of inclusion, we offer innovative benefits that empower our employees to take care of themselves and their families so they can do the best work of their lives.
Moloco Values:
- Lead with Humility: Everyone’s voice is respected, valued, and heard. With humility, we become more open and accessible to each other. We win, lose, and learn together. Accountability and feedback are essential to our success.
- Uncapped Growth Mindset: We see all situations as opportunities to learn, grow, and improve as individuals and as an organization. We seek diverse perspectives, encourage curiosity, and promote experimentation to push the boundaries of what’s possible.
- Create Real Value: We pursue the most impactful opportunities with rigor and integrity. We take intelligent risks and make disciplined trade-offs to maintain deep focus. We help our customers win by delivering durable value.
- Go Further Together: We’re one team working towards one mission and vision. We collaborate proactively and inclusively, involving the right people at the right time and in the right way. We strive to create a more equitable workplace. We won’t let each other fail.
Additional Resources:
AI Use in Interviews
Our interview process is designed to get to know the real you. Unless a round specifically includes AI as part of what's being assessed, we ask that candidates engage without AI assistance. Please review our AI Use in Interviews Policy before your interview to understand what to expect. Failure to comply with this policy may impact your candidacy.
Equal Opportunity:
Creating a diverse workforce and a culture of inclusion and belonging is core to our existence. To reach our goals, diversity of talent and thought is a critical component of how we operate as an organization. Our workforce is our superpower, and we know that fostering a culture of inclusion, authenticity, and belonging gives us the greatest opportunity to achieve our vision to become the scaling engine for the Internet economy.
Moloco is an equal opportunity employer. We highly value diversity in our current and future employees and do not discriminate (including in our hiring and promotion practices) on the basis of race, color, creed, religion, national origin, age, sex and gender, gender expression and identity, sexual orientation, marital status, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by law.
Candidate Privacy Notice:
Your privacy matters to us. By applying, you acknowledge that you’ve reviewed our Candidate Privacy Notice.
Ready to apply?
Apply to Moloco
Data Scientist Intern, Growth Analytics (6-month internship)
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About Moloco:
Moloco builds some of the most powerful AI advertising solutions in the world. Our name—short for "machine learning company"—reflects our core mission: democratizing access to the advanced AI that has historically been reserved for tech giants. Led by machine learning pioneers who built some of the most successful ad systems at Google, including YouTube's monetization engine and key search advertising technologies, we're transforming how businesses grow and compete in the digital economy.
Built with AI from day one, Moloco’s planet-scale machine learning platform powers a suite of solutions for advertising growth and monetization. Moloco Ads is an AI-powered platform that delivers real business outcomes for mobile app marketers through performance-based user acquisition. Moloco Commerce Media enables retailers and marketplaces to build revenue-generating ad businesses that balance user experience and advertiser performance.
Moloco is headquartered in Silicon Valley, with offices in Seattle, New York, San Francisco, Seoul, Beijing, Singapore, Gurgaon, Tokyo, Shanghai, London, Tel Aviv, and Berlin.
Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now!
The Impact You’ll Be Contributing to Moloco:
- Data Science and Analytics (DSA) is a global team of data scientists and analysts. As a Data Scientist, Growth Analytics intern, you will work with data products, e.g. raw data, campaign facts, growth insights to help customers improve campaign performance and maximize their business goals with Moloco.
The Opportunity:
- Moloco Data Scientist, Growth Analytics interns contribute in the following areas, all while working cross-functionally to help meet our client’s needs and advance our machine learning models.
- Data Analysis: data gathering, analysis and effective communication of presentations and recommendations to multiple levels of stakeholders. You’ll be responsible for creating custom visual displays of quantitative information through writing queries, scripts, and developing automated reports and dashboards to provide insights at scale.
- Data validation: verifying the data we obtain from ad exchanges and mobile-app tracking solutions to confirm our campaign models are trained with the most accurate engagement data.
- Campaign optimization: engaging in the life cycle of campaigns, from monitoring daily performance to partnering with sales teams on bespoke analysis for clients.
- Business Collaboration: collaborate with key stakeholders to help Moloco focus on decisions that improve our products and services, with a focus on client growth.
How Do I Know if the Role is Right For Me?
- Current student in a Bachelor's or Master’s program and able to complete an internship of at least 6 months.
- Statistics: must have strong knowledge and experience in experimental design, hypothesis testing, and various statistical analysis such as regression or time-series analysis.
- Programming: experience in Python and SQL is required.
- Comfortable balancing multiple projects simultaneously and effectively prioritizing work based on business needs.
- Excellent verbal and written communication skills, with ability to present information and analysis results effectively to technical and less technical stakeholders..
- Ability to build positive relationships within the data science & analytics community, as well as with our business stakeholders and clients.
- Work effectively with cross-functional and cross-cultural partners.
- Have an interest in data, metrics, analysis, and trends from the mindset of helping a customer-centric business. Know when to apply statistical measurement vs 80-20 analysis for business growth.
- Ability to manage multiple projects at the same time while paying attention to detail.
- Distinctive problem-solving skills, good at articulating product questions, pulling data from large datasets and using statistics to arrive at a recommendation.
- Proven ability to own projects end-to-end, even when you have to get creative: you do more than completing delegated tasks.
* This internship is targeted for this summer term or earlier.
* This position does not support work-from-home arrangements.
Moloco Thrive: Benefits and Well-Being:
We take care of you and create the conditions for you to do the best work of your career. Through a lens of inclusion, we offer innovative benefits that empower our employees to take care of themselves and their families so they can do the best work of their lives.
Moloco Values:
- Lead with Humility: Everyone’s voice is respected, valued, and heard. With humility, we become more open and accessible to each other. We win, lose, and learn together. Accountability and feedback are essential to our success.
- Uncapped Growth Mindset: We see all situations as opportunities to learn, grow, and improve as individuals and as an organization. We seek diverse perspectives, encourage curiosity, and promote experimentation to push the boundaries of what’s possible.
- Create Real Value: We pursue the most impactful opportunities with rigor and integrity. We take intelligent risks and make disciplined trade-offs to maintain deep focus. We help our customers win by delivering durable value.
- Go Further Together: We’re one team working towards one mission and vision. We collaborate proactively and inclusively, involving the right people at the right time and in the right way. We strive to create a more equitable workplace. We won’t let each other fail.
Additional Resources:
AI Use in Interviews
Our interview process is designed to get to know the real you. Unless a round specifically includes AI as part of what's being assessed, we ask that candidates engage without AI assistance. Please review our AI Use in Interviews Policy before your interview to understand what to expect. Failure to comply with this policy may impact your candidacy.
Equal Opportunity:
Creating a diverse workforce and a culture of inclusion and belonging is core to our existence. To reach our goals, diversity of talent and thought is a critical component of how we operate as an organization. Our workforce is our superpower, and we know that fostering a culture of inclusion, authenticity, and belonging gives us the greatest opportunity to achieve our vision to become the scaling engine for the Internet economy.
Moloco is an equal opportunity employer. We highly value diversity in our current and future employees and do not discriminate (including in our hiring and promotion practices) on the basis of race, color, creed, religion, national origin, age, sex and gender, gender expression and identity, sexual orientation, marital status, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by law.
Candidate Privacy Notice:
Your privacy matters to us. By applying, you acknowledge that you’ve reviewed our Candidate Privacy Notice.
Ready to apply?
Apply to Moloco
Principal Product Applications Engineer
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Astera Labs (NASDAQ: ALAB) provides rack-scale AI infrastructure through purpose-built connectivity solutions. By collaborating with hyperscalers and ecosystem partners, Astera Labs enables organizations to unlock the full potential of modern AI. Astera Labs’ Intelligent Connectivity Platform integrates CXL®, Ethernet, NVLink, PCIe®, and UALink™ semiconductor-based technologies with the company’s COSMOS software suite to unify diverse components into cohesive, flexible systems that deliver end-to-end scale-up, and scale-out connectivity. The company’s custom connectivity solutions business complements its standards-based portfolio, enabling customers to deploy tailored architectures to meet their unique infrastructure requirements. Discover more at www.asteralabs.com.
Role Overview
Astera Labs is seeking a Principal Product Applications Engineer to join our Taurus Ethernet Smart Cable Modules team and drive customer success at the forefront of AI infrastructure connectivity. As data centers scale to meet explosive AI workload demands, our Taurus products are enabling the high-bandwidth, low-latency Ethernet fabric connections that power next-generation GPU clusters and disaggregated computing architectures.
In this role, you'll be the technical expert customers rely on to successfully deploy Taurus Ethernet solutions in their most demanding environments. You'll work hands-on with hyperscalers, OEMs, and AI system builders to debug complex physical layer challenges, deliver technical enablement, and ensure seamless product integration. Your customer insights will directly influence how we evolve our products to meet the market's most pressing connectivity needs.
This is a unique opportunity to combine deep Ethernet and physical layer expertise with meaningful customer impact at a hyper-growth company defining the future of AI connectivity. You'll collaborate across engineering, sales, and product teams while building relationships with the world's most innovative technology companies.
Key Responsibilities
· Customer Technical Engagement
o Serve as the primary technical resource for customers evaluating and deploying Taurus Ethernet Smart Cable Modules
o Deliver technical presentations, product training, and hands-on demonstrations to customer engineering teams
o Build trusted relationships with key accounts and drive successful product adoption
· System-Level Debug & Validation Support
o Lead root cause analysis and debugging of complex Ethernet physical layer and link issues in customer systems
o Support customer lab bring-up, characterization, and system validation activities
o Develop and execute test plans to reproduce and resolve customer-reported issues
o Experience with firmware handling preferred
· Technical Documentation & Enablement
o Create application notes, integration guides, and best practices documentation for Ethernet system implementation
o Develop technical collateral that accelerates customer time-to-deployment
o Contribute to product documentation including datasheets and user guides
· Cross-Functional Collaboration
o Partner with product management and engineering to translate customer feedback into product requirements
o Support sales teams with technical expertise during pre-sales and post-sales engagements
o Represent voice of the customer in internal roadmap discussions and feature prioritization
Basic Qualifications
· Bachelor's degree in Electrical Engineering, Computer Engineering, or related field
· 8+ years of experience in applications engineering, technical support, or system engineering roles
· Strong understanding of Ethernet physical layer specifications (100G/200G/400G/800G)
· Hands-on experience with lab equipment including oscilloscopes, protocol analyzers, and BER test tools
· Experience debugging high-speed serial interfaces and signal integrity challenges
· Excellent written and verbal communication skills with ability to convey complex technical concepts
· Ability to travel within mainland China and Asia for customer debug
Preferred Qualifications
· Experience with optical modules, active cables, or similar high-speed connectivity components
· Familiarity with AI/ML system architectures, GPU clusters, or data center networking
· Background in signal integrity analysis and simulation
· Scripting proficiency (Python, TCL) for test automation and data analysis
· Prior experience working with hyperscale or enterprise data center customers
· Knowledge of Ethernet consortium specifications and industry standards
We know that creativity and innovation happen more often when teams include diverse ideas, backgrounds, and experiences, and we actively encourage everyone with relevant experience to apply, including people of color, LGBTQ+ and non-binary people, veterans, parents, and individuals with disabilities.
Ready to apply?
Apply to Astera LabsAssociate Project Manager, Japanese Speaking (Night Shift)
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OVERVIEW:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
Play a vital role in Guidepoint’s success.
Guidepoint is seeking a dynamic Associate Project Manager to join our growing team. This role is pivotal in delivering high-quality primary research insights to clients by connecting them with the most relevant industry experts. The ideal candidate thrives in a fast-paced, collaborative environment and plays a key role in supporting global client service delivery across multiple industries.
Who We Are:
- Team-oriented and collaborative
- Hard-working professionals who strive for excellence
- Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
- Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
- Guidepoint is passionate about your career growth
What You Will Own:
- Partner with global Project Managers to support clients in gathering primary research insights
- Identify, recruit, and manage industry experts for consultations and surveys based on client needs
- Screen expert profiles and responses to assess subject matter expertise and suitability
- Coordinate and schedule expert consultations and meetings between advisors and clients
- Ensure compliance with client requirements and maintain accurate records in Guidepoint’s CRM system
- Collaborate closely with international team members to optimize service delivery
- Support Japanese clients during night shift coverage, providing continuity when Japan-based Project Managers are offline
Experience You Will Bring:
- Bachelor’s or Master’s degree
- 2–3 years of experience in client service, account management, or a related role
- Fluency in English and Japanese (spoken and written)
- Strong sense of urgency and ability to manage multiple priorities in a fast-paced environment
- Excellent interpersonal skills and ability to communicate effectively at all professional levels
- Proven ability to work both independently and as part of a global team
- Experience working in an entrepreneurial or high-growth environment
Skills You Will Bring:
- Strong organizational and time management skills
- Excellent written and verbal communication abilities
- Intellectual curiosity and eagerness to learn across industries
- Comfort working with global stakeholders across time zones
- Ability to deliver high-quality client service under tight timelines
- Attention to detail and strong judgment in assessing expert suitability
What We Offer:
- 14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days
- Social insurances and housing fund
- Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro
- Free snacks and beverages in the office, including free coffee
- Competitive salary depending on experience.
- Casual work environment,
- Monthly birthday celebration, team building, and other social events
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
#LI-TH1
#LI-Remote
Ready to apply?
Apply to GuidepointAssociate Project Manager, Korean speaking (Night Shift)
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OVERVIEW:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
Play a vital role in Guidepoint’s success.
Guidepoint is seeking a dynamic Associate Project Manager to join our growing team. This role is pivotal in delivering high-quality primary research insights to clients by connecting them with the most relevant industry experts. The ideal candidate thrives in a fast-paced, collaborative environment and plays a key role in supporting global client service delivery across multiple industries.
Who We Are:
- Team-oriented and collaborative
- Hard-working professionals who strive for excellence
- Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
- Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
- Guidepoint is passionate about your career growth
What You Will Own:
- Partner with global Project Managers to support clients in gathering primary research insights
- Identify, recruit, and manage industry experts for consultations and surveys based on client needs
- Screen expert profiles and responses to assess subject matter expertise and suitability
- Coordinate and schedule expert consultations and meetings between advisors and clients
- Ensure compliance with client requirements and maintain accurate records in Guidepoint’s CRM system
- Collaborate closely with international team members to optimize service delivery
- Support Korean clients during night shift coverage, providing continuity when Japan-based Project Managers are offline
Experience You Will Bring:
- Bachelor’s or Master’s degree
- 2–3 years of experience in client service, account management, or a related role
- Fluency in English and Korean (spoken and written)
- Strong sense of urgency and ability to manage multiple priorities in a fast-paced environment
- Excellent interpersonal skills and ability to communicate effectively at all professional levels
- Proven ability to work both independently and as part of a global team
- Experience working in an entrepreneurial or high-growth environment
Skills You Will Bring:
- Strong organizational and time management skills
- Excellent written and verbal communication abilities
- Intellectual curiosity and eagerness to learn across industries
- Comfort working with global stakeholders across time zones
- Ability to deliver high-quality client service under tight timelines
- Attention to detail and strong judgment in assessing expert suitability
What We Offer:
- 14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days
- Social insurances and housing fund
- Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro
- Free snacks and beverages in the office, including free coffee
- Competitive salary depending on experience.
- Casual work environment,
- Monthly birthday celebration, team building, and other social events
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
#LI-TH1
#LI-Remote
Ready to apply?
Apply to Guidepoint项目助理（海外专家招募）
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OVERVIEW:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
Play a vital role in Guidepoint’s success.
Guidepoint is seeking a dynamic Associate to join our growing team. This role is pivotal in delivering high-quality primary research insights to clients by connecting them with the most relevant industry experts. The ideal candidate thrives in a fast-paced, collaborative environment and plays a key role in supporting global client service delivery across multiple industries.
Who We Are:
- Team-oriented and collaborative
- Hard-working professionals who strive for excellence
- Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
- Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
- Guidepoint is passionate about your career growth
What You Will Own:
- Partner with global Project Managers to support clients in gathering primary research insights
- Identify, recruit, and manage industry experts for consultations and surveys based on client needs
- Screen expert profiles and responses to assess subject matter expertise and suitability
- Coordinate and schedule expert consultations and meetings between advisors and clients
- Ensure compliance with client requirements and maintain accurate records in Guidepoint’s CRM system
- Collaborate closely with international team members to optimize service delivery
Experience You Will Bring:
- Bachelor’s or Master’s degree
- 2–3 years of experience in client service, account management, or a related role
- Fluency in English (spoken and written)
- Strong sense of urgency and ability to manage multiple priorities in a fast-paced environment
- Excellent interpersonal skills and ability to communicate effectively at all professional levels
- Proven ability to work both independently and as part of a global team
- Experience working in an entrepreneurial or high-growth environment
Skills You Will Bring:
- Strong organizational and time management skills
- Excellent written and verbal communication abilities
- Intellectual curiosity and eagerness to learn across industries
- Comfort working with global stakeholders across time zones
- Ability to deliver high-quality client service under tight timelines
- Attention to detail and strong judgment in assessing expert suitability
What We Offer:
- 14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days
- Social insurances and housing fund
- Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro
- Free snacks and beverages in the office, including free coffee
- Competitive salary depending on experience.
- Casual work environment,
- Monthly birthday celebration, team building, and other social events
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
#LI-VW1
#LI-Onsite
Ready to apply?
Apply to GuidepointAirbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
NOTE: NO VISA SUPPORT
The Community You Will Join:
The Global Markets Tech team drives the evolution of our guest and host experience across international markets through product innovation that accelerates international growth. Expanding in under-penetrated markets is a core pillar of our company strategy. To achieve this, we innovate at every level - adapting our product to the unique needs of every corner of the globe so that every user across our 220+ countries and regions feels right at home.
The team partners closely with Product, Design, Data Science, regional stakeholders, and core platform/vertical teams to translate local market needs into durable, scalable technology that can be piloted quickly and then rolled out broadly.
The Difference You Will Make:
A Senior Software Engineer in Global Markets is expected to deliver measurable international growth impact by building scalable product capabilities across key funnel surfaces (landing → search → pre‑booking) and by improving pricing, promotions, and discounts to increase conversion and customer value across markets.
A Typical Day
- Partner with PM/Design/Data Science to clarify goals, requirements, constraints, and success metrics, and translate them into a sequenced technical plan.
- Write or review technical designs, align tradeoffs, and coordinate dependencies with partner teams across regions.
- Build production code and services with a high quality bar: testing, documentation, instrumentation, and performance/reliability considerations.
- Run design and code reviews, advise engineers, and help drive consistent engineering standards across the team.
- Own delivery: track execution risks, provide stakeholder updates, coordinate launches (including localization/market rollout), and monitor post-launch results to iterate quickly.
Your Expertise
- Fluency in English is required. Japanese or Korean working proficiency is a plus .
- 6+ years of hands-on software engineering experience, with a strong track record shipping production systems.
- Solid understanding of large-scale backend architecture and distributed systems patterns (e.g., well-designed APIs, scalable data models, high-throughput services/pipelines, and performance-aware algorithms).
- Proven ability to drive ambiguous problems to resolution: break down open-ended requirements, propose pragmatic solutions, and execute independently while keeping stakeholders aligned.
- Strong programming skills in one or more of the following: Java, Kotlin, Python, Ruby/Ruby on Rails, JavaScript/TypeScript, with experience building and operating backend services.
- High engineering quality bar: you write clean, testable, maintainable code, and you design with reliability, observability, and operational readiness in mind.
- You actively raise the team’s technical bar through thoughtful code reviews, architecture discussions, and sharing best practices that improve overall team productivity.
- Data-informed decision making: you use metrics and experimentation to validate impact, diagnose issues, and iterate toward better outcomes—recognizing that small improvements in these flows can drive meaningful business results.
- Strong collaboration and communication skills: you work effectively across engineering teams and with Product, Design, and Data partners in a global environment.
Ready to apply?
Apply to Airbnb
Customer Experience Specialist - English & Mandarin (Foshan, China)
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About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know our Team
Agoda’s Customer Support Team understands that travel can be an ever-changing environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve.
Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance.
Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.
In this Role, you'll get to:
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and messaging).
- Support customers across a combination of Agoda products (Hotel, Flights, Activities and more).
- Professionally handle a high volume of inquiries from clients and customers.
- Contribute to business strategies by improving customer service through self-service initiatives, participating in product experiments, providing feedback, and driving efficiency.
- Continuously identify work process improvements.
- Maintain open communication with Team Leaders and Managers, including feedback, coaching, and alignment on performance goals.
- Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
What you'll Need to Succeed:
- An excellent command of spoken and written English & Mandarin
- Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
- Excellent listening skills, critical-thinker with attention to detail.
- Minimum typing speed of 35 words per minute
- Willingness to work on 24/7 rotating shifts as per business requirements including on public holidays, and weekends as applicable.
- Ability to work independently as well as in a team environment
- Demonstrate a high degree of integrity and confidentiality
- Ability to operate in a fast-paced work environment
- Perform office-based administrative duties whenever required.
It's Great if you also have:
- Prior experience of working in customer/partner facing roles for at least a year.
- Written and spoken proficiency in Cantonese
What we offer:
- A highly diverse, multicultural work environment
- Hybrid Work Model (along with a one-time WFH allowance)
- Agoda staff discount on bookings
- Career development opportunities
- Supplemental medical & life insurance
- Employee well-being programs
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Ready to apply?
Apply to Agoda
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
POSITION SUMMARY
ASM is recruiting for Field Service Engineer in our CVD/EPI/PEALD/Furnace business function. You will be
part of a team providing support / trouble shooting at client site.
As a key driver of business success, you will play a vital role in strengthening and enabling business
success through developing and improving processes run on our toolsets at customer sites.
JOB RESPONSIBILITIES
- Maintain tool uptime and ensure excellent execution of installation and support of hardware issues.
- Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
- Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
- Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
- Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
- Drive and manage new product installs and subsequent hardware development.
- Projects manage new evaluations and ensure the success of the project.
- Additional assigned tasks when necessary.
- Business travel is required when necessary.
REQUIREMENTS
- Bachelor’s degree in Engineering discipline
- Proven success in building collaborative partnerships with customers and internal stakeholders
- Ability to work in a team environment with tight deadlines and multiple priorities
- English language fluency is required as you will be working with international clients and customers
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
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Senior Technical Delivery Lead – Mobile (iOS & Android)
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The Senior Technical Delivery Lead – Mobile is responsible for driving end-to-end delivery of critical cross-team mobile initiatives (iOS and Android), while supporting alignment across engineering teams and stakeholders. This role partners closely with Mobile Engineering, TPMs, Product, and Platform teams to ensure predictable, high-quality delivery of complex initiatives.
高级移动端技术交付负责人负责推动关键跨团队移动端项目（iOS 和 Android）的端到端交付，同时支持工程团队与利益相关者之间的协作对齐。此角色将与移动工程、技术项目经理 (TPM)、产品和平台团队紧密合作，确保复杂项目能够预测性地、高质量地交付。
ii. Job Expectations / 预期工作目标
Cross-Team Mobile Program Execution: Lead end-to-end delivery of critical mobile initiatives across iOS and Android; Coordinate across mobile, backend, and platform teams; Define execution plans, milestones, and dependencies; Manage risks, blockers, and escalations.
跨团队移动项目执行： 领导 iOS 和 Android 平台关键移动项目的端到端交付；协调移动端、后端及平台团队；定义执行计划、里程碑和依赖关系；管理风险、阻碍因素和问题升级。
Cross-Team Coordination & Dependency Management: Drive alignment across teams and stakeholders; Manage cross-domain dependencies impacting delivery; Ensure consistent communication and execution tracking.
跨团队协调与依赖管理： 推动各团队与利益相关者之间的共识达成；管理影响交付的跨领域依赖关系；确保沟通的一致性和执行进度的跟踪。
Delivery Health & Readiness: Track progress against milestones and delivery targets; Ensure readiness for mobile releases across iOS and Android; Support consistent quality and release standards.
交付健康度与就绪评估： 跟踪各里程碑和交付目标的进展；确保 iOS 和 Android 移动版本的发布就绪；支持统一的质量和发布标准。
Capacity & Prioritization Alignment: Align mobile delivery with prioritized initiatives; Identify capacity constraints and sequencing risks; Support planning cycles and prioritization discussions.
资源容量与优先级对齐： 将移动端交付与优先启动的项目进行对接；识别资源容量限制和排期风险；支持规划周期和优先级讨论。
iii. Knowledge, Skills and Abilities / 知识、技能与能力
Possess exceptional technical program management skills with the ability to handle complex technical delivery processes.
具备卓越的技术项目管理能力，能够处理复杂的技术交付流程。
Deep understanding of the development lifecycle and release mechanisms for both iOS and Android platforms.
深入理解 iOS 和 Android 平台的开发生命周期及发布机制。
Strong stakeholder management skills with the ability to drive alignment across teams in a matrix organization.
卓越的利益相关者管理能力，能够在矩阵式组织中推动跨团队对齐。
Ability to identify technical bottlenecks and provide early risk warnings.
具备识别技术瓶颈及风险预警的能力。
iv. Preferred / 优先录用
Experience in large-scale mobile application architecture design or technical team management is preferred.
拥有大规模移动应用架构设计或技术团队管理经验者优先。
Certifications in Project Management (e.g., PMP, Scrum Master) or experience as an Agile Coach are a plus.
具备相关项目管理认证（如 PMP、Scrum Master）或敏捷教练经验者优先。
v. Equipment Knowledge / 必备知识
Proficiency in project management and delivery tracking tools (e.g., Jira, Confluence).
熟练使用项目管理及交付跟踪工具（如 Jira, Confluence）。
Familiarity with mobile CI/CD tools and automation testing frameworks.
熟悉移动端持续集成/持续交付 (CI/CD) 工具及自动化测试框架。
vi. Experience Requirements / 工作经验要求
8+ years of experience in technical program management or engineering delivery.
8 年以上技术项目管理或工程交付经验。
Strong experience delivering mobile applications (iOS and/or Android).
具有交付移动应用程序（iOS 和/或 Android）的丰富经验。
Proven experience coordinating delivery across multiple engineering teams.
具有协调多个工程团队进行联合交付的成功经验。
vii. Education Requirements / 教育背景要求
Bachelor’s degree or above in Computer Science, Software Engineering, or a related field.
计算机科学、软件工程或相关专业本科及以上学历。
#LI-OJ1
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
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Technical Sales Manager, Industry
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Refeyn is the world's pioneer in mass photometry – a ground-breaking technology that weighs individual molecules and particles with light. It transforms our ability to characterise the composition, structure and dynamics of biomolecules and biomolecular complexes, nanostructures, and viral capsids.
Since being spun out of the University of Oxford in 2018, Refeyn has been developing mass photometry instruments and delivering them to customers around the world – at leading academic institutions and in biopharma. We are continuously pushing the boundaries of what mass photometry can achieve.
With headquarters in Oxford, UK as well as offices in the US, we are a growing, global company with a team of over 150 employees (and growing). In addition to achieving market success, Refeyn has attracted a high level of investment – we raised $70m in our Series B funding round in March 2022.
At Refeyn, we are fiercely proud of our talented workforce, whose creativity, tenacity and skills have enabled us to evolve into a successful, well-funded and rapidly growing company in just a few years. To achieve our ambitions – to transform analytical workflows in the life sciences, biopharma and beyond with mass photometry – we are continuing to expand our workforce.
We strive to be an outstanding place to work – by maintaining a positive and inclusive culture, offering competitive salaries and benefits, encouraging ongoing training and development, plus, of course, plenty of other perks.
About the Role:
The Technical Sales Manager, Industry will play a crucial role in developing and executing our new business acquisition strategy in the industrial biopharma, biotech and CXO segment across China, with particular emphasis on the Shanghai Biotech/Biopharma “golden triangle”. This position, reporting to the Business Director APAC, requires a blend of business acumen and scientific expertise in instrumentation for biomolecular analytics, CMC applications, and bioprocessing.
The Technical Sales Manager will focus on placing high-value CAPEX instruments into R&D, analytical development, process development and GMP manufacturing/QC environments, ensuring early technical adoption and future qualification at scale, and will collaborate closely with colleagues covering the Academic segment, pre-sales applications, and service.
Key responsibilities for this role include:
- Sell and promote Refeyn’s products and solutions to new and existing Industry customers across R&D, AD, PD, CMC and manufacturing/QC functions, in line with sales targets.
- Assess and analyse industrial customer needs, workflows, and pain points across R&D and bioprocessing, and propose solutions that deliver value across the product lifecycle (from discovery to CMC and manufacturing).
- Manage and build strong long-term customer relationships with key industrial accounts, supporting technology adoption throughout the product lifecycle
- Manage, train and support a network of local dealers and channel partners
- Forecast opportunities accurately within the Refeyn CRM system.
- Work collaboratively with the Field Application Scientist to qualify leads, design evaluation plans, and organise customer application presentations and live demonstrations that address both R&D and bioprocessing requirements.
- Routinely follow up with existing customer base to touch base on activities and review needs (e.g. upgrades, service contracts, consumable needs etc.).
- Drive sales and promotional activities such as conferences and customer workshops, and generate leads and prospects for Refeyn’s products
We are ideally looking for someone with the following skills and experience:
- Masters in biochemistry, molecular biology biophysics or other relevant subject. PhD advantageous
- Knowledge of selling and negotiation strategies and methods with proven experience in a technical selling role with high-value analytical CAPEX equipment, in the life sciences sector.
- Demonstrated success selling to industrial biopharma, biotech, and CXO accounts
- Solid understanding of GMP principles, regulatory expectations and how analytical instrumentation is qualified and validated in manufacturing and QC environments.
- Experience positioning technology early in R&D/AD/PD to secure future adoption and qualification in manufacturing/QC is highly desirable.
- Strong understanding of biopharmaceutical, biotech startups, and CXO business models.
- A strong customer network in the Chinese biopharma and biotech sector is a must; existing relationships in the Shanghai Biotech/Biopharma “golden triangle” are a strong plus.
- Self-motivated with a track record of achieving KPI’s and exceeding targets.
- Experience communicating and presenting with different audiences
- Strong organizational and communication, and time management skills required.
- Fluent in Mandarin Chinese essential. English business level desirable and additional local dialects are a plus.
We know there is no such thing as the perfect candidate and that there is great value in transferrable skills, so please don’t feel you have to tick all of the above boxes to apply!
Salary:
We anticipate a salary between CNY 423200 - 634800 depending on the candidates experience.
We are happy to provide information about our benefits in China.
Refeyn is committed to being an equal opportunities employer. We are working hard to create a safe and empowering environment for all, and firmly believe that there is great strength in building teams with different voices, experiences, perspectives and backgrounds. We welcome applicants from all sections of society to join us on our mission to transform analytical workflows using the power of light.
Ready to apply?
Apply to Refeyn Ltd
VP, Brand Management - Reebok APAC
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Who We Are
Why Authentic
You’ll be able to access the resources and scale, while leveraging innovative technology and nimble environment. What we’re saying is, this isn’t your average day job. If you’re hungry to drive ideas into action and own your career, let’s chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail, marketing, licensing, legal and more, we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go-getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles and Miami, as well as Toronto, Mexico City, London, and Shanghai.
What You’ll Do
As the VP, Brand Management – Reebok APAC, you will play a pivotal role in the regional integration of the Reebok brand into the Authentic Brands portfolio. This critical position requires close collaboration with the EVP – Global Reebok, regional leaders, and corporate teams to execute and continuously refine strategies that leverage Reebok’s heritage and prestige to drive brand growth and sales.
We are looking for a visionary leader with deep expertise in footwear, brand licensing, retail, and eCommerce, complemented by a robust network within the licensing and retail sectors.
In this role, you will hold ultimate accountability for the brand’s performance and spearhead new business development initiatives across the region.
What You’ll Be Working On
Develop and lead Authentic’s territory strategy
- Manage the strategy and execution of a multi-million-dollar business, including planning, revenue forecasting, and business analysis to inform go-forward plans for growth and efficiency
- Work collaboratively with Authentic’s corporate international leadership team to develop and execute the strategy for expansion in the region
- Develop and implement business plans to ramp up business development and awareness of the company’s brand portfolio
- Position the brands competitively; monitor competitor product efforts, site changes, and industry trends; work proactively to sustain the strength of brands and products
- Work collaboratively with licensees to develop and execute critical action plans, including product initiatives, wholesale and retail distribution efforts, and digital and social media marketing
- Manage the strategy and execution of a multi-million-dollar business, including planning, forecasting, and analyzing results to define a go-forward plan for growth and efficiency to increase online sales and optimize the customer experience
Lead territory business development
- Formulate a development strategy that generates a new business pipeline; incorporate regional and categorical nuances into the sales strategy
- Take a hands-on approach to business development; work closely with the business development team to drive sales activity and close deals
- Leverage your network of contacts to schedule discussions and meetings with target licensing and retail prospects
Oversee brand and marketing management
- Own partner licensee relationships: Train, develop, and ensure licensees are adhering to the standards of their agreements
- Coordinate and align brand marketing between Authentic and licensees, guaranteeing the most up-to-date brand information is conveyed to and adopted by the licensee
- Monitor licensee performance and proactively troubleshoot and correct challenges relating to key contractual and operational issues
- Support accounts receivable and collections activity
- Lead and facilitate productive communications between the territory and Authentic corporate office; ensure that local employees are informed and aware of corporate initiatives and directions related to their job responsibilities
- Establish a formal framework for the timely and transparent reporting of business matters to the Authentic corporate team
Must Haves:
- Have 15 or more years’ experience in the sporting goods or associated industry, with an emphasis on brand monetization and development
- Be a driven self-starter with executive-level leadership qualities
- Have extensive hands-on experience leading all aspects of a business operation, including business development and sales, brand management, and marketing
- Be a decisive problem solver with the ability to assess situations quickly, consider options, and choose a path forward
- Have experience working independently and exhibit excellent communication skills
- Understand the mechanics of the licensing business model
- Possess an extensive network of contacts in the licensing and retail sectors in the assigned territory
- Have a deep understanding of the market and consumer in the assigned territory
- Have earned a bachelor’s degree, MBA preferred
Fraud Alert: Unauthorized Job Offers and Impersonations
We have been made aware of fraudulent job offers and interview requests being sent by individuals falsely claiming to represent Authentic. These scams are often initiated via email, employment websites and social media, and may include fake interview requests, offer letters or attempts to collect personal and financial information.
Please note:
- All legitimate Authentic job postings can be found only on our official website (authentic.com) or through our verified LinkedIn page (https://www.linkedin.com/company/weareauthentic).
- Authentic does not conduct interviews over Teams or Zoom without prior email correspondence from a verified @authentic.com email address.
- We will never ask you for sensitive personal information, payment or banking details as part of the hiring process.
If you believe you've been contacted by someone impersonating an Authentic team member, please report it immediately by emailing peopleandculture@authentic.com.
Authentic is an equal-opportunity employer and we value and embrace the diversity and inclusion of all Team Members. We do not discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age, marital status, protected veteran status, or other legally protected status.
For individuals with disabilities or religious obligations who would like to request an accommodation, please contact talent@authentic.com
To access Authentic' s Privacy Policy, which contains information regarding data collected from job applicants and how we use it, please click here: https://authentic.com/pages/privacy-policy
Ready to apply?
Apply to Authentic Brands Group
Office Coordinator
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Who We Are
Why Authentic
You’ll be able to access the resources and scale, while leveraging innovative technology and nimble environment. What we’re saying is, this isn’t your average day job. If you’re hungry to drive ideas into action and own your career, let’s chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail, marketing, licensing, legal and more, we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go-getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles and Miami, as well as Toronto, Mexico City, London, and Shanghai.
What You’ll Do
As Office Coordinator, you will be responsible for assisting in the maintenance of a safe and efficient operating environment for all employees in the brand-new Shanghai office by supporting the Office Manager with the Facilities Management functions. This position reports to the Office Manager and will work closely with the Operations and IT teams in the US and UK to ensure all business needs are appropriately met. To be successful in this role, the ideal candidate has DIY experience is well organized, has the ability to multi-task, is able to work in a fast-paced environment and is a team-player with a keen eye for detail who takes the initiative to resolve operational challenges and improve processes.
What you’ll be working on
- Assisting the Office Manager to ensure the move to a new office space in central Shanghai runs smoothly and seamlessly.
- Provide warm receptionist to internal and external visitors, manage incoming calls, emails and mails.
- Oversee the day-to-day activities of the office as the main point of contact for first level queries from staff regarding office administration ensuring colleagues have the resources and a comfortable environment to do their best work.
- Provide direct administrative supports as needed, including scheduling appointments, meetings, and events, booking travel, maintaining filing system, mailing and shipping packages, and employee lists.
- Assist in the oversight and maintenance of office equipment for uninterrupted function, identify and fulfill office supply needs ensuring supplies are constantly restocked, track the inventory, maintain and manage vendors.
- Assist the Office Manager with the office budget and coordinate with finance to ensure timely payment to vendors.
- Provide direct maintenance support, collaborating with external vendors for larger scale office maintenance needs.
- Support with operations safety management and policies and procedures.
- Assist the Office Manager with the coordination of internal and external resources and cultivate relationships with vendors.
- Provide executive and administrative support and coordination as needed including managing calendars.
- Working with cleaning service team to maintain office clean, tidy and fully stocked at all times, checking the office several times during the day to ensure this is maintained to a high standard.
- Provide support for internal events and meetings as necessary.
- Provide support to PR and VM functions as required (e.g. Logistic and samples management, events supporting)
Must Haves:
- 1+ years of Office Coordinator experience.
- Experience in DIY is preferred.
- Ability to operate effectively & efficiently in a fast-paced environment.
- Must exhibit excellent attention to detail and good organizational skills.
- Must be energetic, highly motivated and able to multi-task.
- A self-starter who provides white glove customer service.
- Must be an adaptable problem-solver with the curiosity to learn.
- Excellent written, interpersonal and communication skills.
- Oral and written English skills preferred.
- Advanced computer skills and experience using email tools and online platforms (Dropbox, Teams).
- Proficiency in Microsoft Office, with aptitude to learn new software and systems.
- Discreet, diplomatic and ability to liaise at all levels.
Fraud Alert: Unauthorized Job Offers and Impersonations
We have been made aware of fraudulent job offers and interview requests being sent by individuals falsely claiming to represent Authentic. These scams are often initiated via email, employment websites and social media, and may include fake interview requests, offer letters or attempts to collect personal and financial information.
Please note:
- All legitimate Authentic job postings can be found only on our official website (authentic.com) or through our verified LinkedIn page (https://www.linkedin.com/company/weareauthentic).
- Authentic does not conduct interviews over Teams or Zoom without prior email correspondence from a verified @authentic.com email address.
- We will never ask you for sensitive personal information, payment or banking details as part of the hiring process.
If you believe you've been contacted by someone impersonating an Authentic team member, please report it immediately by emailing peopleandculture@authentic.com.
Authentic is an equal-opportunity employer and we value and embrace the diversity and inclusion of all Team Members. We do not discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age, marital status, protected veteran status, or other legally protected status.
For individuals with disabilities or religious obligations who would like to request an accommodation, please contact talent@authentic.com
To access Authentic' s Privacy Policy, which contains information regarding data collected from job applicants and how we use it, please click here: https://authentic.com/pages/privacy-policy
Ready to apply?
Apply to Authentic Brands Group
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
POSITION SUMMARY
ASM is recruiting for Field Service Engineer in our CVD/EPI/PEALD/Furnace business function. You will be
part of a team providing support / trouble shooting at client site.
As a key driver of business success, you will play a vital role in strengthening and enabling business
success through developing and improving processes run on our toolsets at customer sites.
JOB RESPONSIBILITIES
- Maintain tool uptime and ensure excellent execution of installation and support of hardware issues.
- Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
- Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
- Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
- Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
- Drive and manage new product installs and subsequent hardware development.
- Projects manage new evaluations and ensure the success of the project.
- Additional assigned tasks when necessary.
- Business travel is required when necessary.
REQUIREMENTS
- Bachelor’s degree in Engineering discipline
- Proven success in building collaborative partnerships with customers and internal stakeholders
- Ability to work in a team environment with tight deadlines and multiple priorities
- English language fluency is required as you will be working with international clients and customers
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
Ready to apply?
Apply to ASM
The Company
RightShip is the world’s biggest third party maritime due diligence organization, providing expertise in global safety, sustainability and social responsibility best practices.
We bring together years of industry expertise with the output from analytics and large data sets to provide our safety and environmental scoring systems, recommendations and consultancy services.
Using leading data and technology, we aim to set new benchmarks in environmental protection. We support global initiatives and action influencing practical and impactful change, enabling “win-win” for business and the environment.
To find out more visit RightShip.com.
What we offer
We offer a place where you know you are contributing to an organization who are constantly working to ensure ships are safe as possible so that crew and cargo are protected. We are passionate about maritime efficiency, safety and sustainability practices.
We offer generous rewards. Our base salary is competitive, we support employee wellbeing and provide our employees with a Healthy Living Allowance and our annual incentive scheme is awesome. We have some great talent who are happy to share their experience and skills to help you on your way and we are committed to professional development to make sure your career keeps growing while you’re working with us.
What makes RightShip a great place to work at:
RightShip is an equal opportunity employer, and we champion diversity. Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization.
Don’t meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At RightShip we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. We want to add team members who not only value RightShip standards and workplace culture, but also bring an aspect of diversity that positively contributes to our work environment. If you are excited about this role, or about our company in general, we would love to hear from you!
Position Description
Inspections Superintendent - China
Permanent Full Time
This role can be based in multiple locations in China
The Inspections Superintendent is responsible for maintaining and managing the quality of an effective and efficient vessel inspection system to service the needs of our customers.
We are currently only looking for Engineers, while we appreciate applications from Master Mariners, they will not be considered at this moment of time.
Major Responsibilities
INSPECTIONS
- As a member of the Inspections team, assist in the development and delivery of all inspections products.
- Ensure that inspections of vessels ordered by the owners/managers of vessels are undertaken in a timely manner, reviewed, and finalised in accordance with guidelines.
- Provide feedback on the quality of inspection companies.
- Assist with the investigation of any complaints received.
- Recommend changes to procedures to ensure Inspections integrate with the broader vetting function.
- Assess the quality of inspections and provide feedback about an inspector’s performance.
- Conduct assessment of DOC Holders to determine their conformance with relevant standards and their suitability for use by RightShip customers.
VETTING
- Perform vetting activities of barges and other type of vessels as per agreed RightShip’s and/or individual customer’s criteria
- Conduct assessment of DOC Holders to determine their conformance with relevant standards and their suitability for use by RightShip customers
- Carry out PSC / INC reviews as required
- Provide support to RightShip customers on their marine activities as requested
- Conduct review and assessment of Port State Control Inspection reports, Incident investigation reports and Customer Feedback reports
- Contribute to update RightShip Vetting platform using pro-active reporting from shipowners, RightShip customers and other identified sources
- Provide feedback / advice to the regional manager to identify the changes in rules / regulations in maritime to ensure readiness / compliance and development of RightShip standards and practices
- Provide support to respond to queries about RightShip activities (i.e. vetting, risk rating, GHG rating, Inspections, etc)
- Ensure that all correspondence with external parties and provided documentation is properly maintained and archived as per company procedures
Qualifications, Skills & Experience
- Master Mariner or Chief Engineer and have sailed in a senior capacity (Master/Chief Engineer/Mate) on International Trading Dry Carriers and Tankers for at between least 3-5 years sea time. Marine Engineers highly preferred.
- Shore based employment in a management capacity directly involved with the day to day technical and/or cargo operations of crude oil/petroleum product tankers. This could include service as Petroleum Terminal Superintendent responsible for loading and discharging ships, Tanker Cargo Expeditors and Classification Society Surveyors with demonstrable tanker operations knowledge
- Preferably have sat and passed the OCIMF/SIRE examination for tankers/gas/chemical inspections.
- Practical knowledge of ship construction, ship structures, ship machinery, ship repairing, ships’ operations, Chartering and Quality Management System. Including the ISM Code and safety Management Systems.
- A thorough understanding of ship surveys and certification including PSC, USCG, Flag State Surveys.
- A good understanding of International Legislation relevant to shipping (relevant IMO and ILO regulations) and the Industry Practices and ISM Code, STCW.
- A thorough understanding of vessel operations including current Mandatory requirements (ISM Code), Industry Standards, & recommended best practices (such as put out by ICS, etc.)
RightShip is an Equal Opportunity Employer and values diversity, enables access and promotes inclusion in our workplace. You must have the right to live and work in this location to apply for this job.
Ready to apply?
Apply to RightShip
Software Engineer, iOS Core Product - Shanghai, China
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The mission of Speechify is to make sure that reading is never a barrier to learning.
Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.
Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.
Overview
With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.
This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.
We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount.
Our interview process involves several technical interviews and we aim to complete them within 1 week.
What You’ll Do
- Opportunity to lead key engineering and product decisions
- Actively shipping production code for the Speechify iOS app
- Work within a dedicated product team
- Participate in product discussions to shape the product roadmap
- Maintain and enhance the existing complex app architecture
An Ideal Candidate Should Have
- Experience. You've worked on products that scaled to a large user base
- Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
- Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
- Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
- Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
- Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
- Technical skills. Swift, SwiftUI
Technical Requirements:
- Swift Programming Language
- SwiftUI experience
- Experience in Multithreading Programming
- Working with CI/CD infrastructure
- Experience with Fastlane
- SOLID principles, the ability to write every single class according to SOLID
- Experience with Git and understanding of different Git strategies
What We offer:
- A fast-growing environment where you can help shape the company and product
- An entrepreneurial crew that supports risk, intuition, and hustle
- The opportunity to make a big impact in a transformative industry
- A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
- Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
- Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
- Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio
Think you’re a good fit for this job?
Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.
Not looking but know someone who would make a great fit?
Refer them!
Speechify is committed to a diverse and inclusive workplace.
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Ready to apply?
Apply to Speechify
Store Manager
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Identifying and solving problems is something that comes natural to you. You are organized, strategic and collaborative about getting to the best results with your team. We want people with their own opinions that are straight to the point, have an eye for style and are pro-active. As Store Manager you will be responsible for achieving sales and service targets; maintaining best practices and identifying areas of improvements for store operations and other factors that contribute to providing an excellent experience for our customers and team members alike.
What you will do:
- Lead and develop a professional store team to achieve company goals and incrementally improve individual objectives
- Collaborate with training teams to effectively to develop a gold standard team
- Establish weekly/monthly objectives for the team
- Ensure that all employees present professionally according to company policies and practice highest level of customer service to achieve maximum sales and radically personal experience
- Recruit qualified professional people and consistently raise the bar of your core team by networking in your market to source for top talent
- Own store P&L report and manage budgets (salary, expenses, inventory, etc.)
- Ensure that all merchandise is properly and attractively displayed as per visual guidelines
- Ensure all store standards and operations are to company standards
- Collaborate with store support departments to effectively utilize company resources
- Align with Human Resources on company policies, procedures and development planning for store team
Who you are:
- Exceptional customer service/clienteling skills
- Minimum of 3 years' experience in a customer service management role
- Strong leadership skills, able to coach/motivate team
- Professional verbal and written communication skills
- Flexible work schedule, including nights, weekends, and holidays
What you will get:
- Competitive salary and bonus incentives
- A top-of-the-line training program, unique to the industry
- A clothing allowance for each new season and generous employee discount
- Opportunity to build a career with one of the fastest growing companies in fashion
- Opportunity to travel to other stores and abroad
Ready to apply?
Apply to Suitsupply
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
POSITION SUMMARY
ASM is recruiting for Field Service Engineer in our CVD/EPI/PEALD/Furnace business function. You will be
part of a team providing support / trouble shooting at client site.
As a key driver of business success, you will play a vital role in strengthening and enabling business
success through developing and improving processes run on our toolsets at customer sites.
JOB RESPONSIBILITIES
- Maintain tool uptime and ensure excellent execution of installation and support of hardware issues.
- Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
- Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
- Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
- Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
- Drive and manage new product installs and subsequent hardware development.
- Projects manage new evaluations and ensure the success of the project.
- Additional assigned tasks when necessary.
- Business travel is required when necessary.
REQUIREMENTS
- Bachelor’s degree in Engineering discipline
- Proven success in building collaborative partnerships with customers and internal stakeholders
- Ability to work in a team environment with tight deadlines and multiple priorities
- English language fluency is required as you will be working with international clients and customers
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
Ready to apply?
Apply to ASM
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
POSITION SUMMARY
As a Field Process Engineer you will be responsible to understand our customers’ needs, and provide process support and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation.
As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our tool sets at customer sites.
JOB RESPONSIBILITIES
- Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
- Drive continuous improvement of the customer experience through team, process and support tool development.
- Drive and manage new product installs and subsequent process development.
- Leading new site start up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
- Define project scope and resource planning together with BU, escalate to Manager for resource gap.
- Support CS EE /Sales/BU as one team to success site base operation/service.
REQUIREMENTS
- Master Degree or above.
- Solid technical knowledge and deep business perspective in the Semiconductor industry, preferably in CVD/ALD/Furnace/EPI related.
- Strong industry experience that support complex instrumentation, applications and informatics.
- Ability to work in a team environment with tight deadlines and multiple priorities.
- Ability to collaborate with others to find the best solutions
- Good command of English
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
Ready to apply?
Apply to ASM
Manager, Hardware Sourcing
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Astera Labs (NASDAQ: ALAB) provides rack-scale AI infrastructure through purpose-built connectivity solutions. By collaborating with hyperscalers and ecosystem partners, Astera Labs enables organizations to unlock the full potential of modern AI. Astera Labs’ Intelligent Connectivity Platform integrates CXL®, Ethernet, NVLink, PCIe®, and UALink™ semiconductor-based technologies with the company’s COSMOS software suite to unify diverse components into cohesive, flexible systems that deliver end-to-end scale-up, and scale-out connectivity. The company’s custom connectivity solutions business complements its standards-based portfolio, enabling customers to deploy tailored architectures to meet their unique infrastructure requirements. Discover more at www.asteralabs.com.
Astera Labs (NASDAQ: ALAB) provides rack-scale AI infrastructure through purpose-built connectivity solutions. By collaborating with hyperscalers and ecosystem partners, Astera Labs enables organizations to unlock the full potential of modern AI. Astera Labs’ Intelligent Connectivity Platform integrates CXL®, Ethernet, NVLink, PCIe®, and UALink™ semiconductor-based technologies with the company’s COSMOS software suite to unify diverse components into cohesive, flexible systems that deliver end-to-end scale-up, and scale-out connectivity. The company’s custom connectivity solutions business complements its standards-based portfolio, enabling customers to deploy tailored architectures to meet their unique infrastructure requirements. Discover more at www.asteralabs.com.
About Astera Labs
Astera Labs (NASDAQ: ALAB) is a pioneering fabless semiconductor company headquartered in Silicon Valley, driving the evolution of AI and cloud infrastructure through purpose-built connectivity solutions. As a leader in rack-scale architecture, Astera Labs is enabling the shift to AI Infrastructure 2.0, where compute is optimized at the rack level to support the demands of next-generation workloads.
Our portfolio includes high-performance silicon, software, and system-level solutions that address critical bottlenecks in data movement across compute, memory, and networking domains. Leveraging technologies such as PCIe®, CXL®, Ethernet, and UALink™, we deliver scalable, interoperable platforms that empower hyperscale data centers to deploy AI and cloud services with greater efficiency and flexibility.
We are committed to open standards, software-defined architectures, and continuous innovation as we work to expand our product offerings and customer engagements. We foster a collaborative environment for professionals passionate about solving complex challenges and shaping the future of intelligent infrastructure.
Job Description:
We are seeking a strategic and results-oriented Hardware Sourcing Manager to lead sourcing initiatives across the component, PCB, PCBA, mechanical parts, etc.
In this role, you will partner with cross-functional teams to develop and execute sourcing strategies that align with Astera Labs’ technology roadmap and business objectives. You’ll play a key role in identifying and securing the tools, platforms, and partnerships that power our silicon innovation, while driving cost optimization, supplier performance and long-term value.
This is a unique opportunity to influence the sourcing strategy behind cutting-edge products and help scale a fast-growing company at the forefront of AI and cloud infrastructure.
Key Responsibilities
- Develop and execute category sourcing strategies for component, PCB, PCBA, mechanical parts, etc.
- Partner with R&D and engineering teams to align sourcing strategies with technology roadmaps and product development timelines.
- Analyze industry trends, supplier capabilities and cost structures to identify opportunities for risk mitigation and cost savings.
- Drive supplier relationship management programs to ensure performance, compliance and continuous improvement.
- Build and maintain should-cost models, total cost analyses and financial assessments for strategic deals.
Basic Qualifications
- Bachelor’s degree in Engineering, Supply Chain, Business or related field.
- 7+ years of experience in sourcing, procurement or supplier management in PCBA area.
- 5+ years of experience in components and PCBA level sourcing.
- Proven track record of negotiating with suppliers on PCBA level.
- Demonstrated ability to lead complex negotiations and manage supplier relationships across global teams.
- Willingness to travel as needed for suppliers visiting and meeting.
We know that creativity and innovation happen more often when teams include diverse ideas, backgrounds, and experiences, and we actively encourage everyone with relevant experience to apply, including people of color, LGBTQ+ and non-binary people, veterans, parents, and individuals with disabilities.
Ready to apply?
Apply to Astera LabsPrincipal Engineer, Ecosystem Partnership & Marketing
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Astera Labs (NASDAQ: ALAB) provides rack-scale AI infrastructure through purpose-built connectivity solutions. By collaborating with hyperscalers and ecosystem partners, Astera Labs enables organizations to unlock the full potential of modern AI. Astera Labs’ Intelligent Connectivity Platform integrates CXL®, Ethernet, NVLink, PCIe®, and UALink™ semiconductor-based technologies with the company’s COSMOS software suite to unify diverse components into cohesive, flexible systems that deliver end-to-end scale-up, and scale-out connectivity. The company’s custom connectivity solutions business complements its standards-based portfolio, enabling customers to deploy tailored architectures to meet their unique infrastructure requirements. Discover more at www.asteralabs.com.
Principal Engineer, Ecosystem Partnership & Marketing – Asia Region
Astera Labs (NASDAQ: ALAB) provides rack-scale AI infrastructure through purpose-built connectivity solutions. By collaborating with hyperscalers and ecosystem partners, Astera Labs enables organizations to unlock the full potential of modern AI. Astera Labs’ Intelligent Connectivity Platform integrates CXL®, Ethernet, NVLink, PCIe®, and UALink™ semiconductor-based technologies with the company’s COSMOS software suite to unify diverse components into cohesive, flexible systems that deliver end-to-end scale-up, and scale-out connectivity. The company’s custom connectivity solutions business complements its standards-based portfolio, enabling customers to deploy tailored architectures to meet their unique infrastructure requirements. Learn more at www.asteralabs.com.
Are you passionate about creating differentiated products and working with hyperscale and AI platform providers to deploy the next generation of data center infrastructure?
We are seeking a highly technical and experienced Principal Ecosystem Partnership & Marketing Manager drive business growth, product adoption, and ecosystem innovation across the Asia region, with an initial focus on China. This role will lead strategic engagement with key ecosystem partners—including CPU, GPU, and XPU platform providers—and customers, working closely with Astera Labs sales, field applications engineering (FAE), product management, engineering, and corporate marketing teams.
This is a high-visibility role with regular interaction with executive leadership and requires a strong blend of technical depth, market insight, and leadership. The ideal candidate has deep experience in AI and cloud infrastructure, excels at cross-functional collaboration, and can translate complex technologies into compelling rack-scale solutions built on Astera Labs’ Intelligent Connectivity Platform.
This position is based in Astera Labs’ Shanghai office and requires an in-person presence, with regular travel across the Asia region.
Key Responsibilities
- Define compelling product and solution positioning and messaging that differentiates our products in the market and resonates with our target partners and customers in the Asia region
- Drive technology roadmap alignment with key CPU, GPU, and XPU ecosystem partners to ensure tight integration and long-term platform relevance
- Collaborate with partners and internal teams to jointly create compelling rack-scale solutions built on Astera Labs’ Intelligent Connectivity Platform, increasing customer value and accelerating adoption
- Drive competitive analysis and gather partner and customer insights to identify market trends, unmet needs, and opportunities for innovation
- Act as the Voice of the Customer (VoC) for assigned strategic accounts, influencing product direction, platform strategy, and go-to-market execution
- Collaborate closely with cross-functional teams including product line management, engineering, sales, field applications engineering and corporate marketing to align on product roadmap, features, and customer facing deliverables
- Leverage, translate and customize high-impact marketing collateral including presentations, blogs, whitepapers, and case studies to support product sales and adoption in the Asia region
- Develop engaging cross-product sales enablement collateral, perform regular training sessions with customer-facing teams and support strategic sales activities
- Serve as a product evangelist internally and externally, representing our products at industry events, conferences, press/analyst presentations and customer engagements
- Track and analyze key performance metrics to measure the effectiveness of product marketing initiatives and drive continuous improvement
Qualifications
- Bachelor’s degree in Engineering, or related field; MBA preferred
- 7+ years of experience in product-focused, customer-facing roles within the semiconductor industry
- Understanding of PCIe, CXL, Ethernet, and/or UALink technologies and their applications in AI and cloud infrastructure
- Network of contacts in AI and cloud infrastructure industry in China
- Previous experience in Business Development, Product Marketing, Product Management, Ecosystems Partnerships or similar roles
- Strong strategic thinking and analytical skills, with the ability to translate market insights into actionable product and account strategies
- Excellent communication and presentation skills, with the ability to articulate complex technical concepts in a clear and compelling manner
- Proven ability to collaborate effectively with cross-functional teams and drive consensus in a fast-paced, dynamic environment
- Results-oriented mindset with a focus on driving measurable impact and achieving business objectives
- Experience working with customers and partners to understand their needs and drive product adoption
- Experience with customer negotiation, influencing successful pricing strategies, and executing agreements
- Willingness to travel up to approximately 25% for partner/customer meetings, company training, industry events, and conferences
We know that creativity and innovation happen more often when teams include diverse ideas, backgrounds, and experiences, and we actively encourage everyone with relevant experience to apply, including people of color, LGBTQ+ and non-binary people, veterans, parents, and individuals with disabilities.
Ready to apply?
Apply to Astera LabsPrincipal Product Applications Engineer
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Astera Labs (NASDAQ: ALAB) provides rack-scale AI infrastructure through purpose-built connectivity solutions. By collaborating with hyperscalers and ecosystem partners, Astera Labs enables organizations to unlock the full potential of modern AI. Astera Labs’ Intelligent Connectivity Platform integrates CXL®, Ethernet, NVLink, PCIe®, and UALink™ semiconductor-based technologies with the company’s COSMOS software suite to unify diverse components into cohesive, flexible systems that deliver end-to-end scale-up, and scale-out connectivity. The company’s custom connectivity solutions business complements its standards-based portfolio, enabling customers to deploy tailored architectures to meet their unique infrastructure requirements. Discover more at www.asteralabs.com.
Astera Labs is a global leader in purpose-built connectivity solutions that unlock the full potential of cloud and AI infrastructure. Our Intelligent Connectivity Platform integrates PCIe, CXL and Ethernet semiconductor-based solutions based on a software-defined architecture that is both scalable and customizable. Inspired by trusted partnerships with hyperscalers and the data center ecosystem, we are an innovation leader with products that are flexible, interoperable, and reliable. We are headquartered in the heart of California’s Silicon Valley, with R&D centers and offices in Texas, Taiwan, China, Canada, and Israel.
As an Astera Labs Product Applications Engineer, you will be part of a team that supports design-in of Astera Labs’ portfolio of connectivity products by the world’s leading cloud service providers and server and network OEMs. In this role, you will need to provide technical guidance to customers to overcome design challenges, generate collateral for existing and new products, and drive innovation by providing insightful feedback to other internal teams to continuously improve products and processes. You will investigate and duplicate issues reported by customers, and drive critical issues to resolution. There are opportunities to support key customers directly, and also to dive deep in the lab to address the challenges associated with leading edge semiconductor products.
Basic Qualifications
- Strong academic and technical background in electrical, electronics, or computer engineering or a closely related field. At a minimum, an engineering bachelor’s degree is required. A master’s degree is preferred.
- A minimum of 12 years’ experience working with cloud service providers or server or network OEM customers to design in complex SoC/silicon products for server, storage, and/or networking applications.
- Entrepreneurial spirit, open-minded approach, and can-do attitude. Think and act with the customer in mind!
Required Experience
- Silicon/system bring-up and debug experience in customer systems.
- Strong knowledge of embedded FW development and in-system debug
- Firmware development with C-language, scripting with Python or other equivalent programming languages.
- Strong knowledge of PCIe protocol, including LTSSM, EQ, DMA, etc.
- Strong knowledge of NRZ/PAM4 SerDes level debugging (TX/RX Equalization) in PCIe, Ethernet (25G and above), etc.
- Firsthand experience with lab equipment including traffic generators, analyzers, and high-speed oscilloscopes.
- Broad knowledge of NRZ/PAM4 SerDes-based protocols such as PCIe or Ethernet (25G and above).
- Understanding of Data Center systems such as servers, compute nodes, JBOGs/JBODs, and networking switches/routers/interconnects, etc.
- Technical writing skills and the ability to generate clear, precise documentation including datasheets, application notes, and similar guides for both internal audiences and customers.
Preferred Experience
- Broad knowledge of signal processing and ECC coding for communications
- Device driver development
- Development/support for PCIe or Ethernet switch products
- Working with silicon characterization/validation teams to ensure desired device performance is readily achievable in customer systems.
- Knowledge of simulation/modeling, schematic capture, and PCB layout tools from Cadence, Altium and others.
- Knowledge of simulation tools such as Keysight ADS, SiSoft QCD, and others, for IBIS-AMI analysis.
- A strong background in high-speed board design and techniques for preserving signal integrity.
We know that creativity and innovation happen more often when teams include diverse ideas, backgrounds, and experiences, and we actively encourage everyone with relevant experience to apply, including people of color, LGBTQ+ and non-binary people, veterans, parents, and individuals with disabilities.
Ready to apply?
Apply to Astera LabsPrincipal Product Applications Engineer (PCIe/CXL)
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Astera Labs (NASDAQ: ALAB) provides rack-scale AI infrastructure through purpose-built connectivity solutions. By collaborating with hyperscalers and ecosystem partners, Astera Labs enables organizations to unlock the full potential of modern AI. Astera Labs’ Intelligent Connectivity Platform integrates CXL®, Ethernet, NVLink, PCIe®, and UALink™ semiconductor-based technologies with the company’s COSMOS software suite to unify diverse components into cohesive, flexible systems that deliver end-to-end scale-up, and scale-out connectivity. The company’s custom connectivity solutions business complements its standards-based portfolio, enabling customers to deploy tailored architectures to meet their unique infrastructure requirements. Discover more at www.asteralabs.com.
Job Description:
As an Astera Labs Principal Product Application Engineer, you will need to provide technical guidance to customers to overcome design challenges, generate collateral for existing and new products, and drive innovation by providing insightful feedback to other internal teams to continuously improve products and processes. Astera Labs is seeking a Principal Product Applications Engineer in Shanghai, China with experience supporting the development and designing-in of semiconductor products for PCIe/CXL. There are opportunities to support key customers directly, and also to dive deep in the lab to address the challenges associated with leading edge semiconductor products.
Basic Qualifications
· Strong academic and technical background in electrical engineering. At minimum, a Bachelor’s in EE is required, Master’s is preferred.
· Minimum of 10 years’ experience designing in complex SoC/silicon products with a high speed (preferably PCIe) interface.
· Entrepreneurial, open-minded behavior and can-do attitude. Think and act with the customer in mind!
Required Experience
· Strong working knowledge of PCIe LTSSM at a physical layer level, associated standards, and debug. Most recent experience with PCIe 5.0 at a minimum, some experience with 6.0/CXL preferred.
· Silicon/System bring-up and debug experience in customer systems.
· Technical ownership of issue resolution: Driving and directing internal teams toward issue resolution. Driving communication with customers, FAEs, and sales team members
· Firsthand experience with lab equipment such as protocol analyzers/exercisers, high-speed oscilloscopes, or BERTs.
· Comfort working with software/firmware associated with semiconductor products, such as: Firmware development with C-language, scripting with Python or other equivalent programming languages.
Preferred experience
· Triaging complex customer reported issues which require taking into account multiple layers of conditions. For instance, silicon, firmware, hardware board design, and system environment.
· Experience with common data center BMC implementation, and BIOS configuration
· Development/support for PCIe or Ethernet Switch or Retimer products.
· PCIe compliance testing methodology and troubleshooting.
· Understanding of Data Center systems like Servers, JBOGs/JBODs, Networking switches/routers/interconnects etc.
We know that creativity and innovation happen more often when teams include diverse ideas, backgrounds, and experiences, and we actively encourage everyone with relevant experience to apply, including people of color, LGBTQ+ and non-binary people, veterans, parents, and individuals with disabilities.
Ready to apply?
Apply to Astera LabsSenior Reliability Lab Operation Engineer
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Who we are
About BBPOS
BBPOS is one of the world leaders in payment devices and the inventors of mPOS technology. BBPOS products are used by large retailers and leading online platforms across multiple industries. BBPOS is engaged in the business of manufacturing and supplying mobile and smart point-of-sale hardware, and the underlying software and infrastructure to deploy, manage, and monitor those devices. BBPOS is now part of Stripe’s Terminal business since the acquisition in March 2022.
About the team
Post acquisition, the BBPOS team is now an extension of the Stripe Terminal team. Stripe Terminal helps Stripe users extend their online presence into the physical world. The Terminal team’s mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payments use cases that are right for their business model—whether it’s creating a flagship retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event.
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
About the role
We are looking for a Senior Reliability Lab Operation Engineer who will be responsible for the full lifecycle management of laboratory equipment, complex problem analysis, and technical improvement, and participation in the development of reliability test equipment and test fixtures. The engineer will ensure the laboratory operates efficiently, stably, and with low risk through institutionalized and engineering means, providing reliable experimental platform support for the R&D, verification, and mass production of POS terminal products.
This position requires a deep understanding of mechatronic consumer systems, strong development skills, and proven ability to lead and collaborate in cross-functional team environments and in supplier management. In this role, you will manage contract workers (CWs) to meet the needs of laboratory operational excellence.
What you will do
1. Laboratory Operation and Equipment Full Lifecycle Management
- Fully responsible for the planning, operation, and continuous optimization of reliability lab equipment;
- Core equipment under management includes, but is not limited to:
- Environmental reliability equipment: High/low temperature, temperature and humidity, thermal shock, temperature/humidity cycling equipment, etc.;
- Electronic testing and measurement equipment: Data acquisition systems, programmable power supplies, electronic loads, multimeters, sensors, and data loggers;
- Develop and implement equipment full lifecycle management strategies.
2. Maintenance, Repair, and Calibration System Development
- Lead and execution of the annual maintenance, repairing, and calibration plans for laboratory equipment;
- Deeply participate in the analysis of complex equipment failures and technical decision-making, leading internal and external technical reviews when necessary;
- Standardize the instrument calibration management process to ensure the accuracy and consistency of test data;
- Establish and continuously optimize management systems and technical documents for equipment maintenance, repair, and calibration.
3. Reliability Test Equipment and Fixture Development
- Participate in or lead the customized development or modification of reliability test equipment to meet POS product testing needs;
- Collaborate on the design and development of reliability test tooling and fixtures (structural or electrical);
- Promote standardization, modularization, and reusability design for test equipment and fixtures.
4. Risk Control and Technical Improvement
- Identify technical risks in laboratory equipment operation and reliability testing processes;
- Formulate and implement preventive maintenance and risk control programs to enhance overall equipment reliability;
- Analyze the impact of equipment issues on test results and product reliability, and propose systemic improvement suggestions.
5. Supplier and Cross-Departmental Collaboration
- Act as the technical interface, liaising with equipment manufacturers and third-party maintenance/calibration service providers;
- Evaluate supplier technical capabilities and service quality, and drive continuous improvement;
- Closely cooperate with R&D, Quality, and Manufacturing departments to ensure the smooth execution of reliability testing plans.
6. Systems, Audits, and Technical Support
- Participate as a core engineer in internal systems and customer audits (such as requirements related to ISO 9001, ISO/IEC 17025);
- Provide technical evaluation and equipment feasibility analysis for new laboratory projects and test methods;
- Provide technical guidance and experience sharing for managing junior engineers or technicians.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements:
1. Education and Experience
- Bachelor's degree or above, in a Mechatronics-related major (Mechanical Engineering, Electrical Engineering, Automation, Mechatronics, etc.);
- 5+ years of experience in lab equipment management or reliability lab engineering (3+ years can also be considered for a senior reserve position);
2. Technical Skills
- Familiar with the structure, principles, and maintenance strategies of environmental reliability test equipment;
- Experience in the development or modification of reliability test equipment;
- Experience in test fixture design, development, or optimization;
- Familiar with ME software (such as AutoCAD), capable of reading and drawing engineering fixtures;
3. Comprehensive Abilities
- Possess systematic thinking and engineering problem-solving abilities;
- Good communication, coordination, and project promotion skills;
- High sense of responsibility and risk awareness, capable of making technical judgments at critical junctures.
- Requires 20% business travel (mainly within Mainland China)
- Requires proficient English reading and writing skills.
Preferred qualifications:
- Relevant industry experience with POS terminals, electronic payment devices, or consumer electronics;
- Familiar with electronic manufacturing reliability testing requirements, such as high/low temperature cycling, damp heat aging, etc.;
- Experience participating in customer audits or third-party laboratory audits is a plus.
- Experience in establishing a reliability lab or FA lab.
For more information of the BBPOS and our career opportunities, please visit our website www.bbpos.com
We offer long-term career prospect and competitive remuneration package to the appointed candidate.
Personal data collected will be used for recruitment purposes only. Applicants not contacted within 8 weeks of applying should consider their applications unsuccessful.
Ready to apply?
Apply to BBPOS LimitedLiftoff is a leading AI-powered performance marketing platform for the mobile app economy. Our end-to-end technology stack helps app marketers acquire and retain high-value users, while enabling publishers to maximize revenue across programmatic and direct demand.
Liftoff’s solutions, including Accelerate, Direct, Monetize, Intelligence, and Vungle Exchange, support over 6,600 mobile businesses across 74 countries in sectors such as gaming, social, finance, ecommerce, and entertainment. Founded in 2012 and headquartered in Redwood City, CA, Liftoff has a diverse, global presence.
About Performance Strategy
As Performance Strategy, our mission is to expand our expertise and leverage our proximity to technology and customers to incubate, manage & grow the Accelerate customers. We are uniquely placed in the middle of the organization, serving as a bridge between commercial and technical teams; we are the power users of our tools and hence we support implementation, optimisation and analytics as well as product and process developments.
Performance Strategy supports all Accelerate customers, through every stage of the account lifecycle, with an eye on performance, scale and growth strategies. We thrive in being the performance specialists & strategists, and in the Accelerate world performance = revenue. We do that by continually balancing a diverse set of responsibilities and collaboration with various teams across the org which the table below highlights.
The Performance Strategy - New Business (GCR) role will focus on strategic support for new launches within our rapidly expanding GCR business. This involves providing implementation and analytical support to ensure performance success during the critical first six months of the customer lifecycle. Additionally, this role will contribute to a global new business support framework, continuously refining our new launch best practices and influencing product development accordingly.
Responsibilities:
- Serve as a technical POC for Launch customers - applying best practices to identify growth opportunities, provide proactive account support & utilize optimal performance levers to drive incremental revenue
- Execute day-to-day campaign management tasks e.g. collect creative assets, calculate/implement budgets and caps, set up changes, basic performance reports
- Serve as an internal point of contact for key clients - managing & optimizing for performance, collaborating with account teams and escalating niche issues internally
- Be an expert in our platform and work closely with Account Teams to formulate campaign optimization strategies to meet customers' needs
- Launch new campaigns and ensure they are set up for success, flagging any non-standard pitfalls
- Play an active role in various cross-functional projects
- Be proactive with knowledge sharing - provide regular updates in internal team meetings
- Comfortably operate across the company matrix and lead communication with technical and non-technical teams
- Identify & analyze performance trends and potential issues
- Optimize campaigns for post-install goals using proprietary tools and dashboards and make recommendations to client-facing team and present to clients on an ad-hoc basis
- Identify, triage and escalate issues to management and internal teams
- Critically assess team processes, develop best practices, and drive improvements
Requirements:
- Bachelors Degree and 2-4 years campaign optimization, BI, or analytical experience
- The ability to draw insights from data
- Strong organizational skills
- A proactive and outcome-driven approach
- The ability to communicate clearly and concisely with technical and non-technical teams
- A strategic mindset
- A passion for product and process improvement
- Mandarin / English (fluent)
Location: Beijing - Our office is located in Guomao and most employees come to the office 2-3 days per week
Liftoff's compensation strategy includes competitive market rate along with equity and benefits and perks that will give our employees what they need to do their best work. In order to ensure teams are compensated fairly for the work performed, we map out specific levels and take into consideration the cost of labor within each location.
The annual pay range for this position in Beijing is (base+bonus): 280,000 - 330,000 RMB plus 10% target bonus.
#LI-CM1
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.
Please see the independent bias audit report covering our use of Covey here.
Liftoff offers a fast-paced, collaborative, and innovative work environment where employees are empowered to grow and make an impact. We’re shaping the future of the mobile app ecosystem—join us and help accelerate what’s next.
Liftoff’s compensation strategy includes competitive salaries, equity, and benefits designed to support employee well-being and performance. We benchmark compensation based on role, level, and location to ensure fairness and market alignment. Benefits may include medical coverage, wellness stipends, and additional perks based on your country of residence.
Liftoff is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants regardless of race, ethnicity, national origin, age, marital status, disability, sexual orientation, gender identity, religion, veteran status, or any other characteristic protected by applicable law.
Agency and Third Party Recruiter Notice:
Liftoff does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team. All candidates must be submitted via our Applicant Tracking System by approved Liftoff vendors who have been expressly requested to make a submission by our Recruiting Team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Liftoff Recruiting Team and such a candidate was submitted to the Liftoff Recruiting Team via our Applicant Tracking System.
Ready to apply?
Apply to Liftoff
Liftoff is a leading AI-powered performance marketing platform for the mobile app economy. Our end-to-end technology stack helps app marketers acquire and retain high-value users, while enabling publishers to maximize revenue across programmatic and direct demand.
Liftoff’s solutions, including Accelerate, Direct, Monetize, Intelligence, and Vungle Exchange, support over 6,600 mobile businesses across 74 countries in sectors such as gaming, social, finance, ecommerce, and entertainment. Founded in 2012 and headquartered in Redwood City, CA, Liftoff has a diverse, global presence.
About this role / team:
As a Performance Strategist 1, you will be responsible for the execution of post sale campaign set ups and creative upload. This role will work closely with our global Account Management team and supporting clients across all regions. This will require you to have a strong understanding of Liftoff’s internal tools and customer objectives. You will be part of Liftoff’s Operations team focused on delivering performance for our customers.
Responsibilities:
- Launch new campaigns and ensure they are set up for success, flagging any non-standard pitfalls
- Upload new creative units to the platform to improve our Advertisers performance, escalating any issues in the process (this may involve reviewing for any explicit content)
- Identify, triage and escalate issues to management and internal teams
- Apply edits to campaigns or creatives at the request of our Account Management group and/or clients to improve customer performance
- Be proactive with knowledge sharing - provide regular updates in internal team meetings
- Perform various audits to ensure all of our campaigns are set up for success
- Respond to alerts designed to flag issues with campaigns or creatives
- Implement our best practice in all areas to ensure successful campaigns (You will be working with a diverse range of customers such as gaming, e-commerce, social and gambling apps)
- Communicate directly with our Account management team and/or clients to clarify requests
- Provide potential time-shifting, weekend and holiday coverage where needed in accordance with regulations
- Identify areas of process improvement and development of best practice
Requirements:
- Strong attention to detail and organization
- Ability to prioritize effectively
- Native Mandarin speaker
- Fluent written and spoken English for global team and customer collaboration
- Competent Microsoft Excel skills
- Incident and Escalations Management Experience
- Commercial Support, Customer Engagement Experience
- Bachelor’s degree or equivalent work experience
- Nice to have: 1+ years working experience in a customer support role
Location: Beijing This role is eligible for full-time work onsite at our Beijing hub. We require our team members to be onsite 2-3 days a week.
Travel Expectations:
We offer several opportunities for in-person team gatherings, including but not limited to project meetings, regional meetups, and company-wide events. We expect our employees to attend these gatherings at least once per quarter. These gatherings provide essential opportunities for collaboration, communication, and team building.
Compensation:
Liftoff offers all employees a full compensation package that includes equity and health/vision/dental benefits associated with your country of residence. Base compensation will vary based on the candidate's location and experience.
The following are our base salary ranges for this role: 227,000 - 250,000 RMB with a 10% target bonus
#LI-CM
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. We began using Covey Scout for Inbound on January 22, 2024.
Please see the independent bias audit report covering our use of Covey here.
Liftoff offers a fast-paced, collaborative, and innovative work environment where employees are empowered to grow and make an impact. We’re shaping the future of the mobile app ecosystem—join us and help accelerate what’s next.
Liftoff’s compensation strategy includes competitive salaries, equity, and benefits designed to support employee well-being and performance. We benchmark compensation based on role, level, and location to ensure fairness and market alignment. Benefits may include medical coverage, wellness stipends, and additional perks based on your country of residence.
Liftoff is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants regardless of race, ethnicity, national origin, age, marital status, disability, sexual orientation, gender identity, religion, veteran status, or any other characteristic protected by applicable law.
Agency and Third Party Recruiter Notice:
Liftoff does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team. All candidates must be submitted via our Applicant Tracking System by approved Liftoff vendors who have been expressly requested to make a submission by our Recruiting Team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Liftoff Recruiting Team and such a candidate was submitted to the Liftoff Recruiting Team via our Applicant Tracking System.
Ready to apply?
Apply to Liftoff
Liftoff is a leading AI-powered performance marketing platform for the mobile app economy. Our end-to-end technology stack helps app marketers acquire and retain high-value users, while enabling publishers to maximize revenue across programmatic and direct demand.
Liftoff’s solutions, including Accelerate, Direct, Monetize, Intelligence, and Vungle Exchange, support over 6,600 mobile businesses across 74 countries in sectors such as gaming, social, finance, ecommerce, and entertainment. Founded in 2012 and headquartered in Redwood City, CA, Liftoff has a diverse, global presence.
About this team:
As an Account Manager on the APAC Demand Team, you’ll be responsible for managing some of the region's key customer relationships. You will deliver outstanding, industry-leading client service to mid to senior level POCs, ensuring client happiness as determined by peer & client feedback. You will be expected to demonstrate ownership of your book of business, understanding your clients business goals and requirements innately and navigate internally to deliver on these.
This is a position based in Beijing, reporting directly to Manager, AM APAC.
Responsibilities:
- Manage a portfolio of mobile advertisers, launching their campaigns, defining their strategies, upselling, and aligning internal resources to execute their goals
- Support New Business Sales at times
- Show fluency with the processing and use of complex data sets to achieve account growth objectives
- Strong relationships with mid level POCs; Introductory relationships with higher level stakeholders
- Collaborate cross functionally with Analytics & Operations, creative and product teams to solve issues, identifying opportunities for improvement and facilitating internal meetings to drive results
- Strong level of understanding of Liftoff product and digital performance ecosystem; consulting clients on the right strategy to meet their goals
Requirements:
- Bachelor's degree and 3+ years of experience. Minimum 2-3 years of account management and sales experience
- Organization and project management skills
- Creative solution-seeking skills
- Prior experience in an adtech company is preferred
- An understanding of the mobile app and/or digital media ecosystem
- A strategic and data-driven mindset
- Ability to extract and clearly communicate insights from complex data sets. Excel proficiency required
Location:
We prefer this role to work from our Beijing office (Guomao) at least 2-3 days/week.
Travel Expectations:
We offer several opportunities for in-person team gatherings, including but not limited to project meetings, regional meetups, and company-wide events. We expect our employees to attend these gatherings at least once per quarter. These gatherings provide essential opportunities for collaboration, communication, and team building.
Compensation:
Liftoff offers all employees a full compensation package that includes equity and health/vision/dental benefits associated with your country of residence. Base compensation will vary based on the candidate's location and experience.
The annual pay range for this position (mid level AM) in Beijing is: OTE (base + variable) of 350,000 - 425,000 RMB.
#LI-JH1
We use Covey as part of our hiring and/or promotional process for jobs in NYC, and certain features may qualify it as an AEDT. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. We began using Covey Scout for Inbound on January 22, 2024.
Please see the independent bias audit report covering our use of Covey here.
Liftoff offers a fast-paced, collaborative, and innovative work environment where employees are empowered to grow and make an impact. We’re shaping the future of the mobile app ecosystem—join us and help accelerate what’s next.
Liftoff’s compensation strategy includes competitive salaries, equity, and benefits designed to support employee well-being and performance. We benchmark compensation based on role, level, and location to ensure fairness and market alignment. Benefits may include medical coverage, wellness stipends, and additional perks based on your country of residence.
Liftoff is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants regardless of race, ethnicity, national origin, age, marital status, disability, sexual orientation, gender identity, religion, veteran status, or any other characteristic protected by applicable law.
Agency and Third Party Recruiter Notice:
Liftoff does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team. All candidates must be submitted via our Applicant Tracking System by approved Liftoff vendors who have been expressly requested to make a submission by our Recruiting Team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Liftoff Recruiting Team and such a candidate was submitted to the Liftoff Recruiting Team via our Applicant Tracking System.
Ready to apply?
Apply to Liftoff
Account Director, GameRefinery Activation Sales - APAC
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Liftoff is a leading AI-powered performance marketing platform for the mobile app economy. Our end-to-end technology stack helps app marketers acquire and retain high-value users, while enabling publishers to maximize revenue across programmatic and direct demand.
Liftoff’s solutions, including Accelerate, Direct, Monetize, Intelligence, and Vungle Exchange, support over 6,600 mobile businesses across 74 countries in sectors such as gaming, social, finance, ecommerce, and entertainment. Founded in 2012 and headquartered in Redwood City, CA, Liftoff has a diverse, global presence.
Liftoff Intelligence, through the GameRefinery and AppRefinery platforms, delivers deep, feature-level insights into mobile games & apps, helping top publishers understand what drives performance. Combined with Liftoff’s acquisition platform, we enable UA teams to not only scale campaigns—but make smarter decisions on what to build, test, and optimize.
Role and Responsibilities
- Drive regional activation strategy across APAC, tailoring approaches to market dynamics and key customer segments.
- Own and grow a portfolio of accounts against quarterly revenue targets, with a focus on revenue expansion, retention, and long-term partnership development.
- Identify and drive upsell opportunities across Liftoff’s core business customers by aligning Intelligence solutions with clients’ user acquisition and monetization goals.
- Lead strategic client engagements and internal alignment, acting as a trusted advisor to both customers and cross-functional stakeholders.
- Translate product, market, and feature insights into actionable recommendations that help drive measurable outcomes for clients in the mobile ecosystem.
- Partner cross-functionally with Sales, Customer Success, Creative, and Product Marketing teams to drive activation, adoption, and overall client success.
- Collaborate with Intelligence Sales, Analyst, and Product teams to bring solutions to market and expand within existing accounts.
Qualities that make you successful in this role:
- 8+ years of experience in digital advertising sales or account management (or 6+ years with a master’s degree), with a strategic, consultative approach and a track record of managing revenue targets and building long-term client partnerships.
- Strong commercial mindset with experience owning the full sales cycle—from opportunity identification through close—with minimal oversight.
- Excellent relationship-building and communication skills, with confidence engaging senior client stakeholders.
- Data-driven storyteller with the ability to analyze, visualize, and connect data, product insights, and campaign performance to drive outcomes.
- Proven ability to work cross-functionally to achieve client goals and revenue targets.
- Self-starter who thrives in fast-paced, ambiguous environments and can operate both independently and collaboratively.
- Background in user acquisition (UA), growth, or the mobile app/gaming ecosystem preferred.
- Willingness to travel up to 10% for client meetings (local and international).
- Contributes positively to team and office culture.
- Please also provide a cover letter with your application, telling us why you think you'd be a great fit for this role!
Location:
We prefer this role to work from our Beijing office (Guomao) at least 1-2 days/week.
Travel Expectations:
We offer several opportunities for in-person team gatherings, including but not limited to project meetings, regional meetups, and company-wide events. We expect our employees to attend these gatherings at least once per quarter. These gatherings provide essential opportunities for collaboration, communication, and team building.
Compensation:
Liftoff offers all employees a full compensation package that includes equity and health/vision/dental benefits associated with your country of residence. Base compensation will vary based on the candidate's location and experience.
The annual OTE (on-target earning = base + on-target bonus) for this role in Beijing is RMB 550,000 - 665,000
Liftoff offers a fast-paced, collaborative, and innovative work environment where employees are empowered to grow and make an impact. We’re shaping the future of the mobile app ecosystem—join us and help accelerate what’s next.
Liftoff’s compensation strategy includes competitive salaries, equity, and benefits designed to support employee well-being and performance. We benchmark compensation based on role, level, and location to ensure fairness and market alignment. Benefits may include medical coverage, wellness stipends, and additional perks based on your country of residence.
Liftoff is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants regardless of race, ethnicity, national origin, age, marital status, disability, sexual orientation, gender identity, religion, veteran status, or any other characteristic protected by applicable law.
Agency and Third Party Recruiter Notice:
Liftoff does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team. All candidates must be submitted via our Applicant Tracking System by approved Liftoff vendors who have been expressly requested to make a submission by our Recruiting Team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Liftoff Recruiting Team and such a candidate was submitted to the Liftoff Recruiting Team via our Applicant Tracking System.
Ready to apply?
Apply to Liftoff
Sr Account Manager - China
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The Account Manager is responsible for delivering revenue and driving growth in their territory for Twist Bioscience gene synthesis products. (S)he is accountable for delivering accurate revenue forecasts throughout the fiscal year, enabling the executive team to monitor business performance and drive decision making. (S)he is required to maintain knowledge of competitor products and their commercial strategies, identifying and escalating their activities in a time bound manner. (S)he is also accountable for providing customer feedback on Twist Bioscience products in addition to identifying unmet customer needs that will enable the development of new and innovative products.
Responsibilities
Job performance will involve a variety of activities including:
- Attain quarterly and annual revenue targets established from annual commission plans.
- Deliver accurate and timely forecasts for their territory.
- Develop and manage key relationships with new and existing customers at multiple organizational levels.
- Develop contingency and risk mitigation plans for their region as necessary.
- Develop and execute supply agreements to support new and existing business.
- Work collaboratively with operations to minimize time to revenue.
- Maintain CRM database with up to date information
- Represent the company at relevant trade shows.
- Maintain and raise awareness of the competitive landscape, provide customer feedback and introduce new product ideas to internal partners.
- Additional duties as assigned.
Experience
- Proven track record of delivering financial targets on a quarterly and annual basis
- At least 5 years of experience of selling life science reagents and solutions. Knowledge of synthetic biology products and markets preferred.
- Experience with a custom or made to order business a big plus
- Businesses to business experience preferred, in particular, selling to pharma, chemical and/or Agbio organizations.
- Demonstrated technical knowledge of synthetic biology applications utilizing synthetic genes, pathways and organisms a necessity.
- A background in technical sales and support or product management is preferred.
- Application of Salesforce.com a prerequisite.
Key Attributes
- Demonstrated drive, determination and self-motivation resulting in consistent achievement of financial results.
- Demonstrated scientific problem solving skills.
- Demonstrated technical depth in synthetic biology applications and workflows.
- Positive external and internal relationship management skills.
- Ability to participate with others as a member of the team to ensure that demanding and difficult projects are handled smoothly and cooperatively.
- Strong communication and presentation skills.
- Proven ability to thrive in a start-up/ change oriented environment.
- Proven coaching, mentoring, team-building and leadership skills.
- Proven as a strategic thinker, backed up by a track record of tactical execution.
Education
- Bachelor's degree (B.A./B.S) from four year college or university preferred in Biology or similar field.
Ready to apply?
Apply to Twist Bioscience
Senior Solution Architect/ Solution Architect, AI & LLM (Client-facing)
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At Similarweb, we build some of the most comprehensive and unique views of how the digital world actually works.
The Data for AI team in China is a specialized, client-facing group working directly with China’s leading AI organizations. The team’s mission is to help these companies unlock the full value of Similarweb’s data for their models and AI assistants, by translating our data assets into clear, measurable impact for real-world AI use cases.
The role involves close, on-the-ground collaboration with customer AI, data, and business teams, explaining the value of our data, shaping data and model-driven solutions during the deal process, and supporting successful implementation post-deal. The team operates in a high-ownership environment and plays a direct role in driving both strategic partnerships and long-term customer value realization in advanced AI products.
Why is this role so important at Similarweb?
Similarweb is a data-first company, and our AI and machine learning capabilities are core to our growth. In China, the Data for AI team works directly with the country’s most advanced AI companies, enabling them to use Similarweb’s data to strengthen their models and AI products in competitive, real-world environments.
This role sits at the heart of those partnerships. You will represent the data and model perspective in strategic customer engagements, clearly articulating the value of our large-scale behavioral and digital datasets. You will shape data-driven solutions during the deal cycle, align our capabilities with customer model objectives, and play a direct role in winning and expanding AI partnerships.
Beyond the deal, you will ensure value realization. As a client-facing data scientist, you will translate complex datasets into concrete impact, guide technical integration discussions, support model evaluation efforts, and help customers achieve measurable improvements in performance. Your work will directly connect data, models, revenue, and long-term strategic relationships in one of the most important AI markets globally.
So, what will you be doing all day?
Your daily responsibilities may include:
- Working directly with leading AI companies in China, both on site and remotely, in a fast-paced and high-impact environment
- Running technical workshops with customer AI and data teams to deeply understand their model challenges, data gaps, and performance bottlenecks
- Translating customer pains into clear data-driven solutions, shaping use cases that demonstrate measurable model and business impact
- Supporting the deal process from a data and model perspective, ensuring strong technical alignment and clear value articulation
- Leading post-deal implementation efforts, guiding customers through integration, validation, and benchmarking to ensure successful value realization
- Driving measurable improvements by helping customers effectively apply Similarweb’s data within their model development and evaluation workflows
This is the perfect job for someone who:
- Holds a B.Sc. in Computer Science/Mathematics/Physics or any other relevant field - Required
- Minimum 3 years of experience with statistical and machine learning tools - Python, R, etc.
- Strong communicative and verbal abilities to lead and guide customers through the logic of custom-built models in both Chinese and English
- Has previous experience working with machine learning/ image processing/NLP/LLM or similar algorithms
- Familiarity with SQL
- Experience with Big Data tools and cloud infrastructure; PySpark, AWS
- Hands on background in LLMs & AI Agents
*All Similarweb offices work in a hybrid model, so you can enjoy the flexibility of working from home with the benefits of building face to face connections with fellow Similarwebbers.*
Why you’ll love being a Similarwebber:
You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.
You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization.
We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.
You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.
Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.
#LI-Hybrid
We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.
Ready to apply?
Apply to Similarweb
Senior Data Scientist / Data Scientist, AI & LLM (Client-facing)
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At Similarweb, we build some of the most comprehensive and unique views of how the digital world actually works.
The Data for AI team in China is a specialized, client-facing group working directly with China’s leading AI organizations. The team’s mission is to help these companies unlock the full value of Similarweb’s data for their models and AI assistants, by translating our data assets into clear, measurable impact for real-world AI use cases.
The role involves close, on-the-ground collaboration with customer AI, data, and business teams, explaining the value of our data, shaping data and model-driven solutions during the deal process, and supporting successful implementation post-deal. The team operates in a high-ownership environment and plays a direct role in driving both strategic partnerships and long-term customer value realization in advanced AI products.
Why is this role so important at Similarweb?
Similarweb is a data-first company, and our AI and machine learning capabilities are core to our growth. In China, the Data for AI team works directly with the country’s most advanced AI companies, enabling them to use Similarweb’s data to strengthen their models and AI products in competitive, real-world environments.
This role sits at the heart of those partnerships. You will represent the data and model perspective in strategic customer engagements, clearly articulating the value of our large-scale behavioral and digital datasets. You will shape data-driven solutions during the deal cycle, align our capabilities with customer model objectives, and play a direct role in winning and expanding AI partnerships.
Beyond the deal, you will ensure value realization. As a client-facing data scientist, you will translate complex datasets into concrete impact, guide technical integration discussions, support model evaluation efforts, and help customers achieve measurable improvements in performance. Your work will directly connect data, models, revenue, and long-term strategic relationships in one of the most important AI markets globally.
So, what will you be doing all day?
Your daily responsibilities may include:
- Working directly with leading AI companies in China, both on site and remotely, in a fast-paced and high-impact environment
- Running technical workshops with customer AI and data teams to deeply understand their model challenges, data gaps, and performance bottlenecks
- Translating customer pains into clear data-driven solutions, shaping use cases that demonstrate measurable model and business impact
- Supporting the deal process from a data and model perspective, ensuring strong technical alignment and clear value articulation
- Leading post-deal implementation efforts, guiding customers through integration, validation, and benchmarking to ensure successful value realization
- Driving measurable improvements by helping customers effectively apply Similarweb’s data within their model development and evaluation workflows
This is the perfect job for someone who:
- Holds a B.Sc. in Computer Science/Mathematics/Physics or any other relevant field - Required
- Minimum 3 years of experience with statistical and machine learning tools - Python, R, etc.
- Strong communicative and verbal abilities to lead and guide customers through the logic of custom-built models in both Chinese and English
- Has previous experience working with machine learning/ image processing/NLP/LLM or similar algorithms
- Familiarity with SQL
- Experience with Big Data tools and cloud infrastructure; PySpark, AWS
- Hands on background in LLMs & AI Agents
*All Similarweb offices work in a hybrid model, so you can enjoy the flexibility of working from home with the benefits of building face to face connections with fellow Similarwebbers.*
Why you’ll love being a Similarwebber:
You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.
You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization.
We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.
You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.
Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.
#LI-Hybrid
We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.
Ready to apply?
Apply to Similarweb