All active Customer Success roles based in Guangzhou.
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Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster
Fictiv exists to help product innovators create.
Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.
This role is one that creates an amplifying effect for the US based Sales team, enabling them to devote more of their time and energy to customer visits. Fictiv is a fast-paced company and typically customers come to us with urgent needs. The ability to service our customers in a quick manner is a key to our company's success.
You will collaborate with cross-functional stakeholders to produce a higher level of sales conversion rates.
You will report to the Costing and DFM team lead in Guangzhou.
Housing fund, and social insurance, commercial insurance for employee and your child
Annual leave, paid sick leave
Team celebrations
Annual training opportunities including English learning, technical skills certifications,
Yearly health check-up
And much, much more!
Interested in learning more? We look forward to hearing from you soon.
Fictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world. People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create.
We’re actively seeking teammates who:
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
Ready to apply?
Apply to Fictiv
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职位概述
该职位需要一位兼具深厚技术背景与出色沟通能力的专家。您将成为连接公司产品与客户成功之间的关键桥梁,为中国区的客户提供NGS panel设计,synbio相关产品的售前售后全方位、深层次的技术支持。您不仅需要具备深厚的生命科学背景知识和一定的生物信息学知识,还需要解答产品问题,成为基础科研客户和工业客户(包含抗体开发、细胞治疗、基因治疗及AI药物开发等领域)中的可信赖顾问,通过专业的技术方案解决实际难题,提升客户满意度与忠诚度。
核心职责
任职要求
Job Overview
This position requires an expert with both a profound technical background and excellent communication skills. You will serve as a crucial bridge connecting the company's products with customer success, providing comprehensive and in-depth technical support for NGS panel design and synbio-related products to customers in China, both pre-sales and post-sales. You not only need to possess deep background in life sciences and knowledge of bioinformatics, but also be able to answer product questions, act as a trusted advisor for both basic research and industrial customers (encompassing antibody development, cell therapy, gene therapy and AI driven drug discovery), and solve practical problems through professional technical solutions to enhance customer satisfaction and loyalty.
Core Responsibilities
NGS Panel Design
Technical Consultation and Support
Customer Relationship Management
Cross-Departmental Collaboration
Job Requirements
Professional Knowledge
1)Antibody Drug Development: Such as antibody library construction, humanization, affinity maturation, and sequence optimization.
2)Cell Therapy: Such as CAR structure design, viral vector construction, and T-cell functional validation.
3)Gene Therapy: Such as AAV genome design, sgRNA screening, and mRNA vaccine/LNP applications.
4)AI in Drug Discovery and Development.
Experimental Skills
Communication Skills
Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.
At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.
Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.
Ready to apply?
Apply to Twist Bioscience
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