KA-Senior  Customer Success Manager

Role summary –As a Senior Customer Success Manager, you will be responsible for driving the adoption and growth of Payoneer’s solutions among SMEs and professional businesses in China. You will partner closely with key customers to understand their needs, strengthen engagement, and unlock growth opportunities through Payoneer’s products. By building strong relationships and executing scalable customer development strategies, you will play a critical role in increasing customer retention, expanding business impact, and supporting Payoneer’s market growth in China.

Location: Yiwu; Hangzhou; Ningbo; Zhengzhou; Suzhou; Nanjing; Hefei

On-site
Full time

What you’ll do

Oversee and manage existing client relationship and play an active role in developing and building long-term relationships with top users to identify emerging business, collaboratively develop value propositions that address client needs.

• Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell.
• Growing the company’s capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects.
• Review and propose process improvement that drive client and market penetration.
• Build business success stories and case studies.
• Maintaining all information of customer activity within CRM platform.
• Maintain and exceed country targets in areas of # of clients from our direct business.

Drive events, below the line activities and represent Payoneer in industry forums to drive awareness.

• Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team.
• Develop long-term strategic relationships with key stakeholders.
• Draft various business reports.
• strong business growth and sales capabilities.
• Independently own large, impactful customer strategy work end-to-end ；And can obtain growth opportunities for customers
• Work with internal teams, customers, and partners across the globe.
• Develop insights required to drive breakthrough success ；Can clearly develop regional customer strategy plans.
• High capability to solve issue that require cross functional collaboration.
• Work with clients to prove the underlying thesis of your strategy work ，Always maintain good communication and cooperative relationships with your clients
• Capable of project management ；Collaborate with internal teams to drive cross-company execution
• Strong structured reporting ability ；Clearly articulate the opportunities and directions you see to your leader

Who you are

• A Bachelor's degree, preferably in business or communications
• Native Mandarin with high level of English communications
• 5+ years of account management, business development or other relevant experience
• 8+ years of experience in selling complex solutions to corporate level clients – SME in Greater China
• Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting the financial impact
• Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
• Strong written and verbal communication skills
• Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
• Track record of meeting and exceeding business established goals
• Ability to make decisions in a changing environment, anticipate future needs and drive results.
• High level of organization and focus and ability to work under pressure
• Excellent analysis and problem-solving skills, with creativity to look at problems from new angles
• Project management experience– Batch resolution of customer issues ，Manage most of your clients in bulk using project management methods, with strategic approaches and experience in winning market share for potential large clients
• Experience using salesforce.com or a similar CRM system
• Experience in the Payments or Banking industry or finance and tax
• Experience with direct sales for small businesses engaged in cross border trade
• Experience with digital marketing, affiliate marketing, social media
• Experience with data analytics & BI tools

Precision for Medicine is not your typical CRO.  At Precision for Medicine we have brought together new technologies, expertise and operational scale to help the life sciences improve the speed, cost and success rate of bringing life-changing therapies to patients.  What sets us apart is the way we integrate clinical trial execution with deep scientific knowledge, laboratory expertise and advanced data sciences. We have a strong focus on Oncology and Rare Disease.

Precision for Medicine is looking for a CRA II (Based in Shanghai/Beijing)

Position Summary:

The CRA II provides overall support to study sites and clinical project teams engaged in clinical research studies. Adheres to applicable protocols, standard operating procedures (SOPs) and all applicable guidelines and regulatory requirements (e.g., International Council for Harmonization (ICH) -Good Clinical Practice (GCP), Good Pharmacoepidemiology Practice (GPP), and country/region-specific regulations). Acts as point of contact for study sites. The CRA is a solid team member who can execute all core responsibilities consistently across several studies using independent judgment and critical thinking. Individual works independently as study team member with minimum support in complex activities.

Essentials functions of the job included but not limited to:

• Oversees all aspects of study site management to ensure patient safety is protected, quality of data generated by managed sites resulting in consistently low query levels and in acceptable Quality Assurance reports.
• Provides guidance at the site and project level towards audit readiness standards and supports preparation for audit and required follow-up actions.
• Updates, tracks and maintains study specific trial management tools/systems, and status reports.
• If required, manages site start up procedures including the feasibility and recruitment of potential investigators, preparation of EC/IRB submissions, collection and review of regulatory documents, review and adaptation in Patient Informed Consents, notifications to IRB, EC and regulatory authorities, as appropriate, translation of study related documentation, organization of meetings and other tasks as instructed by the Clinical Trial Manager/Project Manager.
• If required, assists the negotiation of study budgets and the execution of investigator contracts under directions of Site Contract Management department/designee.
• Verifies the process of obtaining informed consent has been adequately performed and documented for each subject/patient, as required/appropriate. Assesses factors that might affect subject/patient’s safety and clinical data integrity at an investigator/physician site such as protocol deviation/violations and pharmacovigilance issues.
• Independently conducts all forms of site visits, including pre-study/ qualification, initiation, routine monitoring, and close-out visits, in accordance with the protocol, local laws, ICH-GCP and Precision SOPs. Prepares and submits for review, accurate and timely monitoring reports from all site visits (on-site and remote).
• Documents activities via confirmation letters, follow-up letters, trip reports, communication logs, and other required project documents as per SOPs, Clinical Monitoring Plan/Site Management Plan and client requirements. Supports subject/patient recruitment, retention and awareness strategies. Enters data into tracking systems as required to track all observations, ongoing status and assigned action items to resolution.
• Routinely reviews the Investigator Site File (ISF) for accuracy, timeliness and completeness. Reconciles contents of the ISF with the Trial Master File (TMF). Ensures the investigator/physician site is aware of the requirement of archiving essential documents in accordance with local guidelines and regulations.
• Communicates effectively and proactively with both site personnel and Precision Project and Clinical Trial Management to relay protocol/study issues including any deviations and implements necessary actions in response to those issues.
• Develops and maintains good working relationship with investigators and study staff, serving as an ambassador to promote Precision high quality and professional image.
• Performs investigational product (IP) inventory, reconciliation and reviews storage and security. Verifies the IP has been dispensed and administered to subjects/patients according to the protocol. Verifies issues or risks associated with blinded or randomized information related to IP. Applies knowledge of GCP/local regulations and organizational procedures to ensure IP is appropriately (re)labelled, imported and released/returned.
• Performs data review activities, including remote EDC CRF and patient profiles review, query resolution, and assists data management and clinical data quality personnel to resolve data discrepancies
• Identifies and processes Serious Adverse Events according to the procedures defined by the study team. Also demonstrates a full understanding of the SAE reporting process.
• Identifies site risks and escalates those to Clinical Trial Manager/Project Manager with suggested contingencies. Owns the timely and appropriate resolution of the risk with minimal support from project team.
• Prepares for and attends Investigator Meetings and/or sponsor face-to-face meetings. Participates in global clinical monitoring/project staff meetings (inclusive of Sponsor representation, as applicable) and attends clinical training sessions according to the project specific requirements.
• Travels as necessary according to project needs.
• Performs other duties as assigned by management.

Qualifications:

Minimum Required:

• Bachelor's degree / international equivalent or equivalent combination of education and experience ideally in a business, scientific or healthcare discipline.
• Minimum of 2 years of on-site monitoring experience; 1 year oncology trial experience preferred

Other required:

• High in proficiency in the Microsoft Office package of programs (Outlook, Word, Excel, and PowerPoint).
• Customer service demeanour; demonstrate flexibility and teamwork.
• Ability to focus on detail for extended periods of time, high attention to accuracy.
• Fluency in English communication, verbally and in writing.
• Working knowledge of the drug development process.
• Travelling required (60-70%)

Preferred:

• Solid experience in clinical research or related experience.
• Excellent organizational skills.
• Ability to work efficiently in a remote work environment.

Competencies:

• Good knowledge and utilization of ICH-GCP, Precision SOPs, and regulatory guidance.
• Demonstrates solid interpersonal skills.
• Exhibits strong self-motivation, is detail-oriented and able to work and plan independently as well as in a team environment.
• Good written and verbal communication skills and presentation skills.
• Ability to deliver on commitments.
• Commitment to performing professionally consistent with Precision Principles.

We invite you to learn more about our growing organization serving our clients that are researching ground breaking cancer therapies. We strive to ensure employees feel appreciated for the contributions they make every single day. You will provide input and have your ideas valued and nurtured, impacting positive change for the company.

Precision for Medicine is not your typical CRO.  At Precision for Medicine we have brought together new technologies, expertise and operational scale to help the life sciences improve the speed, cost and success rate of bringing life-changing therapies to patients.  What sets us apart is the way we integrate clinical trial execution with deep scientific knowledge, laboratory expertise and advanced data sciences. We have a strong focus on Oncology and Rare Disease.

Precision for Medicine is looking for an CRA II (based in Shanghai and Beijing or Taiwan)

Position Summary:

The CRA II provides overall support to study sites and clinical project teams engaged in clinical research studies. Adheres to applicable protocols, standard operating procedures (SOPs) and all applicable guidelines and regulatory requirements (e.g., International Council for Harmonization (ICH) -Good Clinical Practice (GCP), Good Pharmacoepidemiology Practice (GPP), and country/region-specific regulations). Acts as point of contact for study sites. The CRA is a solid team member who can execute all core responsibilities consistently across several studies using independent judgment and critical thinking. Individual works independently as study team member with minimum support in complex activities.

Essentials functions of the job included but not limited to:

• Oversees all aspects of study site management to ensure patient safety is protected, quality of data generated by managed sites resulting in consistently low query levels and in acceptable Quality Assurance reports.
• Provides guidance at the site and project level towards audit readiness standards and supports preparation for audit and required follow-up actions.
• Updates, tracks and maintains study specific trial management tools/systems, and status reports.
• If required, manages site start up procedures including the feasibility and recruitment of potential investigators, preparation of EC/IRB submissions, collection and review of regulatory documents, review and adaptation in Patient Informed Consents, notifications to IRB, EC and regulatory authorities, as appropriate, translation of study related documentation, organization of meetings and other tasks as instructed by the Clinical Trial Manager/Project Manager.
• If required, assists the negotiation of study budgets and the execution of investigator contracts under directions of Site Contract Management department/designee.
• Verifies the process of obtaining informed consent has been adequately performed and documented for each subject/patient, as required/appropriate. Assesses factors that might affect subject/patient’s safety and clinical data integrity at an investigator/physician site such as protocol deviation/violations and pharmacovigilance issues.
• Independently conducts all forms of site visits, including pre-study/ qualification, initiation, routine monitoring, and close-out visits, in accordance with the protocol, local laws, ICH-GCP and Precision SOPs. Prepares and submits for review, accurate and timely monitoring reports from all site visits (on-site and remote).
• Documents activities via confirmation letters, follow-up letters, trip reports, communication logs, and other required project documents as per SOPs, Clinical Monitoring Plan/Site Management Plan and client requirements. Supports subject/patient recruitment, retention and awareness strategies. Enters data into tracking systems as required to track all observations, ongoing status and assigned action items to resolution.
• Routinely reviews the Investigator Site File (ISF) for accuracy, timeliness and completeness. Reconciles contents of the ISF with the Trial Master File (TMF). Ensures the investigator/physician site is aware of the requirement of archiving essential documents in accordance with local guidelines and regulations.
• Communicates effectively and proactively with both site personnel and Precision Project and Clinical Trial Management to relay protocol/study issues including any deviations and implements necessary actions in response to those issues.
• Develops and maintains good working relationship with investigators and study staff, serving as an ambassador to promote Precision high quality and professional image.
• Performs investigational product (IP) inventory, reconciliation and reviews storage and security. Verifies the IP has been dispensed and administered to subjects/patients according to the protocol. Verifies issues or risks associated with blinded or randomized information related to IP. Applies knowledge of GCP/local regulations and organizational procedures to ensure IP is appropriately (re)labelled, imported and released/returned.
• Performs data review activities, including remote EDC CRF and patient profiles review, query resolution, and assists data management and clinical data quality personnel to resolve data discrepancies
• Identifies and processes Serious Adverse Events according to the procedures defined by the study team. Also demonstrates a full understanding of the SAE reporting process.
• Identifies site risks and escalates those to Clinical Trial Manager/Project Manager with suggested contingencies. Owns the timely and appropriate resolution of the risk with minimal support from project team.
• Prepares for and attends Investigator Meetings and/or sponsor face-to-face meetings. Participates in global clinical monitoring/project staff meetings (inclusive of Sponsor representation, as applicable) and attends clinical training sessions according to the project specific requirements.
• Travels as necessary according to project needs.
• Performs other duties as assigned by management.

Qualifications:

Minimum Required:

• Bachelor's degree / international equivalent or equivalent combination of education and experience ideally in a business, scientific or healthcare discipline.
• Minimum of 2 years of on-site monitoring experience; 1 year oncology experience； 
• Global Clinical Trial experience

Other required:

• High in proficiency in the Microsoft Office package of programs (Outlook, Word, Excel, and PowerPoint).
• Customer service demeanour; demonstrate flexibility and teamwork.
• Ability to focus on detail for extended periods of time, high attention to accuracy.
• Fluency in English communication, verbally and in writing.
• Working knowledge of the drug development process.
• Travelling required (60-70%)

Preferred:

• Solid experience in clinical research or related experience.
• Excellent organizational skills.
• Ability to work efficiently in a remote work environment.

Precision for Medicine is not your typical CRO.  At Precision for Medicine we have brought together new technologies, expertise and operational scale to help the life sciences improve the speed, cost and success rate of bringing life-changing therapies to patients.  What sets us apart is the way we integrate clinical trial execution with deep scientific knowledge, laboratory expertise and advanced data sciences. We have a strong focus on Oncology and Rare Disease.

Precision for Medicine is looking for an Senior / CRA  (based in HongKong)

Position Summary:

The CRA  provides overall support to study sites and clinical project teams engaged in clinical research studies. Adheres to applicable protocols, standard operating procedures (SOPs) and all applicable guidelines and regulatory requirements (e.g., International Council for Harmonization (ICH) -Good Clinical Practice (GCP), Good Pharmacoepidemiology Practice (GPP), and country/region-specific regulations). Acts as point of contact for study sites. The CRA is a solid team member who can execute all core responsibilities consistently across several studies using independent judgment and critical thinking. Individual works independently as study team member with minimum support in complex activities.

Essentials functions of the job included but not limited to:

• Oversees all aspects of study site management to ensure patient safety is protected, quality of data generated by managed sites resulting in consistently low query levels and in acceptable Quality Assurance reports.
• Provides guidance at the site and project level towards audit readiness standards and supports preparation for audit and required follow-up actions.
• Updates, tracks and maintains study specific trial management tools/systems, and status reports.
• If required, manages site start up procedures including the feasibility and recruitment of potential investigators, preparation of EC/IRB submissions, collection and review of regulatory documents, review and adaptation in Patient Informed Consents, notifications to IRB, EC and regulatory authorities, as appropriate, translation of study related documentation, organization of meetings and other tasks as instructed by the Clinical Trial Manager/Project Manager.
• If required, assists the negotiation of study budgets and the execution of investigator contracts under directions of Site Contract Management department/designee.
• Verifies the process of obtaining informed consent has been adequately performed and documented for each subject/patient, as required/appropriate. Assesses factors that might affect subject/patient’s safety and clinical data integrity at an investigator/physician site such as protocol deviation/violations and pharmacovigilance issues.
• Independently conducts all forms of site visits, including pre-study/ qualification, initiation, routine monitoring, and close-out visits, in accordance with the protocol, local laws, ICH-GCP and Precision SOPs. Prepares and submits for review, accurate and timely monitoring reports from all site visits (on-site and remote).
• Documents activities via confirmation letters, follow-up letters, trip reports, communication logs, and other required project documents as per SOPs, Clinical Monitoring Plan/Site Management Plan and client requirements. Supports subject/patient recruitment, retention and awareness strategies. Enters data into tracking systems as required to track all observations, ongoing status and assigned action items to resolution.
• Routinely reviews the Investigator Site File (ISF) for accuracy, timeliness and completeness. Reconciles contents of the ISF with the Trial Master File (TMF). Ensures the investigator/physician site is aware of the requirement of archiving essential documents in accordance with local guidelines and regulations.
• Communicates effectively and proactively with both site personnel and Precision Project and Clinical Trial Management to relay protocol/study issues including any deviations and implements necessary actions in response to those issues.
• Develops and maintains good working relationship with investigators and study staff, serving as an ambassador to promote Precision high quality and professional image.
• Performs investigational product (IP) inventory, reconciliation and reviews storage and security. Verifies the IP has been dispensed and administered to subjects/patients according to the protocol. Verifies issues or risks associated with blinded or randomized information related to IP. Applies knowledge of GCP/local regulations and organizational procedures to ensure IP is appropriately (re)labelled, imported and released/returned.
• Performs data review activities, including remote EDC CRF and patient profiles review, query resolution, and assists data management and clinical data quality personnel to resolve data discrepancies
• Identifies and processes Serious Adverse Events according to the procedures defined by the study team. Also demonstrates a full understanding of the SAE reporting process.
• Identifies site risks and escalates those to Clinical Trial Manager/Project Manager with suggested contingencies. Owns the timely and appropriate resolution of the risk with minimal support from project team.
• Prepares for and attends Investigator Meetings and/or sponsor face-to-face meetings. Participates in global clinical monitoring/project staff meetings (inclusive of Sponsor representation, as applicable) and attends clinical training sessions according to the project specific requirements.
• Travels as necessary according to project needs.
• Performs other duties as assigned by management.

Qualifications:

Minimum Required:

• Bachelor's degree / international equivalent or equivalent combination of education and experience ideally in a business, scientific or healthcare discipline.
• Minimum of 2 years of on-site monitoring experience; 1 year oncology experience； 
• Global Clinical Trial experience

Other required:

• High in proficiency in the Microsoft Office package of programs (Outlook, Word, Excel, and PowerPoint).
• Customer service demeanour; demonstrate flexibility and teamwork.
• Ability to focus on detail for extended periods of time, high attention to accuracy.
• Fluency in English communication, verbally and in writing.
• Working knowledge of the drug development process.
• Travelling required (60-70%)

Preferred:

• Solid experience in clinical research or related experience.
• Excellent organizational skills.
• Ability to work efficiently in a remote work environment.

Precision for Medicine is not your typical CRO.  At Precision for Medicine we have brought together new technologies, expertise and operational scale to help the life sciences improve the speed, cost and success rate of bringing life-changing therapies to patients.  What sets us apart is the way we integrate clinical trial execution with deep scientific knowledge, laboratory expertise and advanced data sciences. We have a strong focus on Oncology and Rare Disease.

Precision for Medicine is looking for a CRA II (Based in Shanghai/Beijing)

Position Summary:

The CRA II provides overall support to study sites and clinical project teams engaged in clinical research studies. Adheres to applicable protocols, standard operating procedures (SOPs) and all applicable guidelines and regulatory requirements (e.g., International Council for Harmonization (ICH) -Good Clinical Practice (GCP), Good Pharmacoepidemiology Practice (GPP), and country/region-specific regulations). Acts as point of contact for study sites. The CRA is a solid team member who can execute all core responsibilities consistently across several studies using independent judgment and critical thinking. Individual works independently as study team member with minimum support in complex activities.

Essentials functions of the job included but not limited to:

• Oversees all aspects of study site management to ensure patient safety is protected, quality of data generated by managed sites resulting in consistently low query levels and in acceptable Quality Assurance reports.
• Provides guidance at the site and project level towards audit readiness standards and supports preparation for audit and required follow-up actions.
• Updates, tracks and maintains study specific trial management tools/systems, and status reports.
• If required, manages site start up procedures including the feasibility and recruitment of potential investigators, preparation of EC/IRB submissions, collection and review of regulatory documents, review and adaptation in Patient Informed Consents, notifications to IRB, EC and regulatory authorities, as appropriate, translation of study related documentation, organization of meetings and other tasks as instructed by the Clinical Trial Manager/Project Manager.
• If required, assists the negotiation of study budgets and the execution of investigator contracts under directions of Site Contract Management department/designee.
• Verifies the process of obtaining informed consent has been adequately performed and documented for each subject/patient, as required/appropriate. Assesses factors that might affect subject/patient’s safety and clinical data integrity at an investigator/physician site such as protocol deviation/violations and pharmacovigilance issues.
• Independently conducts all forms of site visits, including pre-study/ qualification, initiation, routine monitoring, and close-out visits, in accordance with the protocol, local laws, ICH-GCP and Precision SOPs. Prepares and submits for review, accurate and timely monitoring reports from all site visits (on-site and remote).
• Documents activities via confirmation letters, follow-up letters, trip reports, communication logs, and other required project documents as per SOPs, Clinical Monitoring Plan/Site Management Plan and client requirements. Supports subject/patient recruitment, retention and awareness strategies. Enters data into tracking systems as required to track all observations, ongoing status and assigned action items to resolution.
• Routinely reviews the Investigator Site File (ISF) for accuracy, timeliness and completeness. Reconciles contents of the ISF with the Trial Master File (TMF). Ensures the investigator/physician site is aware of the requirement of archiving essential documents in accordance with local guidelines and regulations.
• Communicates effectively and proactively with both site personnel and Precision Project and Clinical Trial Management to relay protocol/study issues including any deviations and implements necessary actions in response to those issues.
• Develops and maintains good working relationship with investigators and study staff, serving as an ambassador to promote Precision high quality and professional image.
• Performs investigational product (IP) inventory, reconciliation and reviews storage and security. Verifies the IP has been dispensed and administered to subjects/patients according to the protocol. Verifies issues or risks associated with blinded or randomized information related to IP. Applies knowledge of GCP/local regulations and organizational procedures to ensure IP is appropriately (re)labelled, imported and released/returned.
• Performs data review activities, including remote EDC CRF and patient profiles review, query resolution, and assists data management and clinical data quality personnel to resolve data discrepancies
• Identifies and processes Serious Adverse Events according to the procedures defined by the study team. Also demonstrates a full understanding of the SAE reporting process.
• Identifies site risks and escalates those to Clinical Trial Manager/Project Manager with suggested contingencies. Owns the timely and appropriate resolution of the risk with minimal support from project team.
• Prepares for and attends Investigator Meetings and/or sponsor face-to-face meetings. Participates in global clinical monitoring/project staff meetings (inclusive of Sponsor representation, as applicable) and attends clinical training sessions according to the project specific requirements.
• Travels as necessary according to project needs.
• Performs other duties as assigned by management.

Qualifications:

Minimum Required:

• Bachelor's degree / international equivalent or equivalent combination of education and experience ideally in a business, scientific or healthcare discipline.
• Minimum of 2 years of on-site monitoring experience; 1 year oncology trial experience preferred

Other required:

• High in proficiency in the Microsoft Office package of programs (Outlook, Word, Excel, and PowerPoint).
• Customer service demeanour; demonstrate flexibility and teamwork.
• Ability to focus on detail for extended periods of time, high attention to accuracy.
• Fluency in English communication, verbally and in writing.
• Working knowledge of the drug development process.
• Travelling required (60-70%)

Preferred:

• Solid experience in clinical research or related experience.
• Excellent organizational skills.
• Ability to work efficiently in a remote work environment.

Competencies:

• Good knowledge and utilization of ICH-GCP, Precision SOPs, and regulatory guidance.
• Demonstrates solid interpersonal skills.
• Exhibits strong self-motivation, is detail-oriented and able to work and plan independently as well as in a team environment.
• Good written and verbal communication skills and presentation skills.
• Ability to deliver on commitments.
• Commitment to performing professionally consistent with Precision Principles.

We invite you to learn more about our growing organization serving our clients that are researching ground breaking cancer therapies. We strive to ensure employees feel appreciated for the contributions they make every single day. You will provide input and have your ideas valued and nurtured, impacting positive change for the company.

JOB RESPONSIBILITIES 

• Responsible for the overall team management for process team, setting up the team targets based on the changing business needs and working closely with the local and global management team to ensure all targets are met;
• Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
• Drive continuous improvement of the customer experience through team, process and support tool development.
• Drive and manage new product installs and subsequent process development.
• Leading new site start up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
• Define project scope and resource planning together with BU, escalate to Manager for resource gap.
• Support CS EE /Sales/BU as one team to success site base operation/service.

REQUIREMENTS

• Master Degree or above.
• Solid technical knowledge and deep business perspective in the Semiconductor industry, preferably in CVD/ALD/Furnace/EPI related.
• Strong industry experience that support complex instrumentation, applications and informatics.
• Ability to work in a team environment with tight deadlines and multiple priorities.
• Ability to collaborate with others to find the best solutions
• Solid team management experience.
• Good command of English

THE ROLE:

Senior Manager, Sourcing - Soft Home (CN/SEA)

We are seeking an experienced Sourcing Manager specializing in Bedding to lead our sourcing efforts across China and Southeast Asia (SEA). In this role, you'll play a key part in building and managing supplier relationships to ensure our bedding products (such as premium down and premium down alt comforters, pillows, mattress pads and covers, etc.) meet Quince's high standards for quality, sustainability, and cost-efficiency. If you're passionate about ethical sourcing, vendor development, and optimizing supply chains in a fast-paced DTC environment, this is your opportunity to contribute to a brand that's redefining affordable luxury.

Key Responsibilities

• Develop and execute sourcing strategies for Bedding products, focusing on CN markets to identify, evaluate, and onboard new vendors while maintaining relationships with existing partners.
• Negotiate contracts, pricing, and terms with suppliers to achieve cost savings without compromising on quality, sustainability, or ethical standards.
• Collaborate with design, product development, and operations teams to manage product programs, from fabric/yarn selection to final production, ensuring timelines and specifications are met.
• Conduct market research on trends in Utility Bedding, materials (e.g., organic cotton, goose, feather, specialties), and sustainable practices to inform sourcing decisions.
• Oversee quality control processes, including factory audits, compliance checks for environmental and labor standards, and risk management in the supply chain.
• Monitor production output, resolve issues related to procurement, and optimize inventory to minimize waste and support our direct-shipping model.
• Travel to supplier sites in CN as needed to build strong partnerships and ensure alignment with Quince's values of transparency and responsibility.
• Analyze supplier performance metrics and provide reports to senior leadership on cost efficiencies, sustainability impacts, and opportunities for improvement.

Qualifications and Requirements

• 7-15 years of experience in sourcing or procurement, with a strong focus on Utility Bedding products (e.g.premium down and premium down alt comforters, pillows, mattress pads and covers, etc) in the home goods industry.
• Proven track record in vendor development, negotiation, and managing international supply chains, particularly in CN regions.
• Deep knowledge of textile materials, manufacturing processes, and sustainability practices
• Bachelor's degree in Supply Chain Management, Textile Engineering, Business, or a related field; advanced certifications (e.g., in sustainable sourcing) are a plus.
• Excellent communication and interpersonal skills for cross-functional collaboration and building global relationships.
• Strong analytical abilities, with proficiency in tools like Excel, ERP systems, or supply chain software.
• Ability to travel internationally (up to 30%) and adapt to a dynamic, growth-oriented environment.
• Passion for Quince's mission: making high-quality, sustainable products accessible and affordable.

Preferred Skills

• Experience with DTC brands or fast-fashion alternatives emphasizing ethical production.
• Familiarity with global compliance standards (e.g., GOTS, OEKO-TEX) and risk mitigation in volatile markets.

Get to Know our Team 

Agoda’s Customer Support Team understands that travel can be an ever-changing environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. 

Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance.    

Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.  

The Opportunity: 

Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology? 

We are looking for a talented, energetic, result-oriented person who loves working in a fast-paced, multinational environment. As a Contact Center Team Manager based in Foshan, you will support both determined business objectives (KPIs) as well as act as a motivator and decision maker to ensure that the group is working efficiently and in unity.  

In this position, you will work closely with the operations management team and other departments within Agoda Customer Experience Group (CEG) to support our contact center. The team manager  will provide direction, instructions and guidance to the  contact center agents to achieve their targets by understanding their team members’ strengths, weaknesses and motivations. 

The position requires you to provide extensive coaching to our contact center agents as well as provide valuable input on processes to our operations team. 

You will also be expected to contribute ideas for continuous organizational and employee skill development including at the global level impacting our international contact center network. 

In this role, you'll get to:  

• Lead a team of at least 15 contact center agents in an inbound contact center set up.  

• Continuously monitor the traffic & highlight discrepancies and support and take required action as needed to ensure that service levels are met  

• Provide constructive feedback - coach, mentor, motivate and evaluate the performance of the team on a regular basis.  

• Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success.  

• Ensure the proper and effective implementation of new and existing customer service structures & procedures  

• Understand & analyze multi channel traffic reports, proactively make suggestions for improvement  

• Monitor team attendance, document infractions and implement corrective action  

• Assist with planning/organizing the proper coverage & align staffing  

• Supervise the quality assurance process and related training of staff members to ensure quality customer service.  

• Participate in recruitment activities (screening, interviewing)  

• Act as a backup of Operations Manager, if needed  

What You'll Need to Succeed: 

• At least 2 years of people management experience in a contact center environment. 
• Excellent English & Chinese (Mandarin) communication skills (verbal & written).  
• Willingness to work on 24/7 rotating shifts as per business requirements including on public holidays, and weekends as applicable.
• Proven track record in evaluating, analyzing, implementing, leading, and monitoring processes to enhance contact center efficiency and staff performance. 
• Strong interpersonal skills and abilities in building partnerships with other departments and interacting with diverse individuals. 
• Ability to handle multiple projects and effectively manage timelines. 
• Experience in hiring, training, coaching and people management practices 
• Proficiency in Microsoft products including Word, Excel and PowerPoint 
• Experience in managing stakeholder is a plus
• Experience in managing remote teams is an advantage 

 What we offer:  

• A highly diverse, multicultural work environment.  

• Flexible Hybrid Work Model (with a one-time WFH allowance).   

• A compensation package, including benefits and performance-linked bonus, that is competitive for the role and aligned with country and industry standards. 

• Agoda staff discount on bookings 

• Career development opportunities 

• Supplemental medical & life insurance 

• Employee well-being programs 

The Role-  QC Manager, Apparel (China)

RESPONSIBILITIES:

• Oversee QC operations at the factories, including the inspections of raw materials, in-process / in-line production and finished goods.
• Provide guidance to manufacturing partners’ QC and production on in-line production quality control, assisting first production qualification, problem-solving and continuous improvement.
• Investigate and address quality-related issues, including customer complaints and non-conforming materials.
• Prepare and submit reports on quality control activities, including inspection results, audits, and non-conformance reports
• Ensure factories comply with company standards and good documentation practices by providing accurate records of inspections, test results, and other quality-related documentation.

Qualifications:

• Bachelor's degree in science or engineering or relevant field
• 10+ years of proven experience in quality control. Ideally in consumer goods or retail industries.
• Quality control experience in a manufacturing environment and/or field quality experience.
• Strong knowledge of quality control methodologies, tools, and best practices.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across different partners
• Demonstrated proficiency in root cause analysis as applied in a manufacturing environment.

THE ROLE 

QC Manager, Home Textiles

We are seeking a QC Manager, Home Textiles to join our growing team. Quince is a US-based, hyper-growth tech retail start-up experiencing 100%+ YoY growth and serving millions of users each month. Backed by over USD 500 million in funding, we continue to scale rapidly. In this role, you will oversee factory audits, manage end-to-end inspections for home textiles, and lead our quality engineering standards across a global supply chain to ensure every product meets our high benchmarks.

Responsibilities

• Oversee QC operations at the factories, including the inspections of raw materials, in-process / in-line production and finished goods.
• Provide guidance to manufacturing partners’ QC and production on in-line production quality control, assisting first production qualification, problem-solving and continuous improvement.
• Investigate and address quality-related issues, including customer complaints and non-conforming materials.
• Prepare and submit reports on quality control activities, including inspection results, audits, and non-conformance reports
• Ensure factories comply with company standards and good documentation practices by providing accurate records of inspections, test results, and other quality-related documentation.

Qualifications

Required:

• Bachelor's degree in science or engineering or relevant field
• 5+ years of proven experience in quality control. Ideally in consumer goods or retail industries.
• Quality control experience in a manufacturing environment and/or field quality experience.
• Strong knowledge of quality control methodologies, tools, and best practices.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across different partners
• Demonstrated proficiency in root cause analysis as applied in a manufacturing environment.

THE ROLE 

QC Manager, Home Textiles

We are seeking a QC Manager, Home Textiles to join our growing team. Quince is a US-based, hyper-growth tech retail start-up experiencing 100%+ YoY growth and serving millions of users each month. Backed by over USD 500 million in funding, we continue to scale rapidly. In this role, you will oversee factory audits, manage end-to-end inspections for home textiles, and lead our quality engineering standards across a global supply chain to ensure every product meets our high benchmarks.

Responsibilities

• Oversee QC operations at the factories, including the inspections of raw materials, in-process / in-line production and finished goods.
• Provide guidance to manufacturing partners’ QC and production on in-line production quality control, assisting first production qualification, problem-solving and continuous improvement.
• Investigate and address quality-related issues, including customer complaints and non-conforming materials.
• Prepare and submit reports on quality control activities, including inspection results, audits, and non-conformance reports
• Ensure factories comply with company standards and good documentation practices by providing accurate records of inspections, test results, and other quality-related documentation.

Qualifications

Required:

• Bachelor's degree in science or engineering or relevant field
• 5+ years of proven experience in quality control. Ideally in consumer goods or retail industries.
• Quality control experience in a manufacturing environment and/or field quality experience.
• Strong knowledge of quality control methodologies, tools, and best practices.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across different partners
• Demonstrated proficiency in root cause analysis as applied in a manufacturing environment.

THE ROLE

QC Manager, Hardlines

We are seeking a QC Manager, Hardlines to join our growing team. Quince is a US-based, hyper-growth tech retail start-up experiencing 100%+ YoY growth and serving millions of users each month. Backed by over USD 500 million in funding, we continue to scale rapidly. In this role, you will oversee factory audits, manage end-to-end inspections for hardgoods like Furniture and Lighting, and lead our quality engineering standards across a global supply chain to ensure every product meets our high benchmarks.

Responsibilities

• Oversee QC operations at the factories, including the inspections of raw materials, in-process / in-line production and finished goods.
• Provide guidance to manufacturing partners’ QC and production on in-line production quality control, assisting first production qualification, problem-solving and continuous improvement.
• Investigate and address quality-related issues, including customer complaints and non-conforming materials.
• Prepare and submit reports on quality control activities, including inspection results, audits, and non-conformance reports
• Ensure factories comply with company standards and good documentation practices by providing accurate records of inspections, test results, and other quality-related documentation.

Qualifications

Required:

• Bachelor's degree in science or engineering or relevant field
• 5+ years of proven experience in quality control. Ideally in consumer goods or retail industries.
• Quality control experience in a manufacturing environment and/or field quality experience.
• Strong knowledge of quality control methodologies, tools, and best practices.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across different partners
• Demonstrated proficiency in root cause analysis as applied in a manufacturing environment.

THE ROLE

QC Manager, Hardlines

We are seeking a QC Manager, Hardlines to join our growing team. Quince is a US-based, hyper-growth tech retail start-up experiencing 100%+ YoY growth and serving millions of users each month. Backed by over USD 500 million in funding, we continue to scale rapidly. In this role, you will oversee factory audits, manage end-to-end inspections for hardgoods like Furniture and Lighting, and lead our quality engineering standards across a global supply chain to ensure every product meets our high benchmarks.

Responsibilities

• Oversee QC operations at the factories, including the inspections of raw materials, in-process / in-line production and finished goods.
• Provide guidance to manufacturing partners’ QC and production on in-line production quality control, assisting first production qualification, problem-solving and continuous improvement.
• Investigate and address quality-related issues, including customer complaints and non-conforming materials.
• Prepare and submit reports on quality control activities, including inspection results, audits, and non-conformance reports
• Ensure factories comply with company standards and good documentation practices by providing accurate records of inspections, test results, and other quality-related documentation.

Qualifications

Required:

• Bachelor's degree in science or engineering or relevant field
• 5+ years of proven experience in quality control. Ideally in consumer goods or retail industries.
• Quality control experience in a manufacturing environment and/or field quality experience.
• Strong knowledge of quality control methodologies, tools, and best practices.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across different partners
• Demonstrated proficiency in root cause analysis as applied in a manufacturing environment.

The Impact You’ll Be Contributing to Moloco:

Moloco’s Growth Data Science team leverages data and experimentation to uncover growth opportunities for our customers — helping them acquire more valuable users at a lower cost. As a Team Lead, you will manage and mentor a team of data scientists while also taking on hands-on data science work - providing the opportunity to both shape team strategy and stay close to customer impact.

This team focuses on supporting gaming companies in China, working directly with premium clients to optimize their user acquisition campaigns and scale their growth with Moloco’s machine learning–powered advertising platform.

What You’ll Do

Team Leadership:

• Lead, coach, and develop a team of high-performing data scientists, fostering growth in both business and technical know-how.
• Set priorities, review work quality, and ensure impactful delivery aligned with Moloco and client objectives.
• Collaborate closely with global stakeholders across Sales, Product, Engineering and Go-To-Market teams to bring customer needs into Moloco’s broader growth and product strategies.

Strategic customer support:

• Partner with Sales teams to develop compelling growth narratives, join client meetings, and present insights to C-level stakeholders at leading gaming companies.
• Design, run, and analyze experiments to support campaign optimization.
• Generate insights and provide actionable recommendations to improve UA efficiency, engagement, and retention for gaming clients.
• Verifying the data we obtain from ad exchanges and mobile-app tracking solutions to confirm our campaign models are trained with the most accurate engagement data.

What We’re Looking For

Minimum Requirements:

• 7+ years of experience in data science, analytics, or related roles, including hands-on use of Python and SQL.
• Proven experience designing and running experiments (A/B testing, causal inference, etc).
• Strong statistics foundation (experimental design, hypothesis testing, regression, time-series analysis).
• Fluent in Mandarin Chinese and English, with excellent communication skills (verbal, written, and presentation).
• Experience working directly with clients, especially in campaign or growth optimization contexts.
• Strong collaborator with experience working across global, cross-functional teams.
• Demonstrated ability to own projects end-to-end and think strategically while executing tactically.
• Master’s degree in a quantitative field (or equivalent practical experience).

Preferred Qualifications:

• Prior people management experience leading technical teams (managing data scientists or analysts).
• Deep familiarity with the gaming industry and user acquisition strategies.
• Willingness to travel occasionally within China to meet with clients.

The Impact You’ll Be Contributing to Moloco:

• Data Science and Analytics (DSA) is a global team of data scientists and analysts. As a Data Scientist, Growth Analytics intern, you will work with data products, e.g. raw data, campaign facts, growth insights to help customers improve campaign performance and maximize their business goals with Moloco.

The Opportunity:

• Moloco Data Scientist, Growth Analytics interns contribute in the following areas, all while working cross-functionally to help meet our client’s needs and advance our machine learning models. 
  • Data Analysis: data gathering, analysis and effective communication of presentations and recommendations to multiple levels of stakeholders. You’ll be responsible for creating custom visual displays of quantitative information through writing queries, scripts, and developing automated reports and dashboards to provide insights at scale.
  • Data validation: verifying the data we obtain from ad exchanges and mobile-app tracking solutions to confirm our campaign models are trained with the most accurate engagement data.
  • Campaign optimization: engaging in the life cycle of campaigns, from monitoring  daily performance to partnering with sales teams on bespoke analysis for clients.
  • Business Collaboration: collaborate with key stakeholders to help Moloco focus on decisions that improve our products and services, with a focus on client growth.  

How Do I Know if the Role is Right For Me?

• Current student in a Bachelor's or Master’s program and able to complete an internship of at least 6 months.
• Statistics: must have strong knowledge and experience in experimental design,  hypothesis testing, and various statistical analysis such as regression or time-series analysis.
• Programming: experience in Python and SQL is required.
• Comfortable balancing multiple projects simultaneously and effectively prioritizing work based on business needs.
• Excellent verbal and written communication skills, with ability to present information and analysis results effectively to technical and less technical stakeholders..
• Ability to build positive relationships within the data science & analytics community, as well as with our business stakeholders and clients.
• Work effectively with cross-functional and cross-cultural partners.
• Have an interest in data, metrics, analysis, and trends from the mindset of helping a customer-centric business. Know when to apply statistical measurement vs 80-20 analysis for business growth.
• Ability to manage multiple projects at the same time while paying attention to detail.
• Distinctive problem-solving skills, good at articulating product questions, pulling data from large datasets and using statistics to arrive at a recommendation.
• Proven ability to own projects end-to-end, even when you have to get creative: you do more than completing delegated tasks.

* This internship is targeted for this summer term or earlier.
* This position does not support work-from-home arrangements.

The Impact You’ll Be Contributing to Moloco:

• Data Science and Analytics (DSA) is a global team of data scientists and analysts. As a Data Scientist, Growth Analytics intern, you will work with data products, e.g. raw data, campaign facts, growth insights to help customers improve campaign performance and maximize their business goals with Moloco.

The Opportunity:

• Moloco Data Scientist, Growth Analytics interns contribute in the following areas, all while working cross-functionally to help meet our client’s needs and advance our machine learning models. 
  • Data Analysis: data gathering, analysis and effective communication of presentations and recommendations to multiple levels of stakeholders. You’ll be responsible for creating custom visual displays of quantitative information through writing queries, scripts, and developing automated reports and dashboards to provide insights at scale.
  • Data validation: verifying the data we obtain from ad exchanges and mobile-app tracking solutions to confirm our campaign models are trained with the most accurate engagement data.
  • Campaign optimization: engaging in the life cycle of campaigns, from monitoring  daily performance to partnering with sales teams on bespoke analysis for clients.
  • Business Collaboration: collaborate with key stakeholders to help Moloco focus on decisions that improve our products and services, with a focus on client growth.  

How Do I Know if the Role is Right For Me?

• Current student in a Bachelor's or Master’s program and able to complete an internship of at least 6 months.
• Statistics: must have strong knowledge and experience in experimental design,  hypothesis testing, and various statistical analysis such as regression or time-series analysis.
• Programming: experience in Python and SQL is required.
• Comfortable balancing multiple projects simultaneously and effectively prioritizing work based on business needs.
• Excellent verbal and written communication skills, with ability to present information and analysis results effectively to technical and less technical stakeholders..
• Ability to build positive relationships within the data science & analytics community, as well as with our business stakeholders and clients.
• Work effectively with cross-functional and cross-cultural partners.
• Have an interest in data, metrics, analysis, and trends from the mindset of helping a customer-centric business. Know when to apply statistical measurement vs 80-20 analysis for business growth.
• Ability to manage multiple projects at the same time while paying attention to detail.
• Distinctive problem-solving skills, good at articulating product questions, pulling data from large datasets and using statistics to arrive at a recommendation.
• Proven ability to own projects end-to-end, even when you have to get creative: you do more than completing delegated tasks.

* This internship is targeted for this summer term or earlier.
* This position does not support work-from-home arrangements.

========================================================================================================

Expression of Interest

We’re always looking to connect with exceptional talent interested in joining Moloco. This posting allows you to share your profile for future opportunities, even if there isn’t a current role aligned with your experience.

If you’re excited to build, scale, and innovate in a fast-moving environment, we encourage you to submit your resume. 

========================================================================================================

The Impact You’ll Be Contributing to Moloco

As a Senior Growth Manager, you will own end-to-end growth strategy and outcomes for a portfolio of major advertisers, acting as a trusted external programmatic expert in the Greater China region. You will drive scalable growth, influence client decision-making through data and insights, and shape solutions that help advertisers unlock long-term value from Moloco’s platform.

What You’ll Do

Client Success & Relationship Management

• Own end‑to‑end strategy, execution, and commercial outcomes for a portfolio of key advertisers, including setting account‑level growth plans that ladder up to regional targets
• Deeply understand advertiser marketing objectives and translate how Moloco’s programmatic solutions drive KPIs and measurable business outcomes.
• Lead multiple senior-level client partnerships, business reviews, and strategy discussions with minimal oversight.
  Build deep credibility with clients by acting as their go-to advisor and programmatic expert.

Growth & Revenue

• Identify repeatable growth patterns across accounts and apply scalable strategies to drive portfolio-level impact.
• Drive upsell and cross-sell initiatives aligned with client performance goals, collaborating closely with Sales and internal partners to expand account value.
• Use data-driven storytelling to influence client decisions and unlock incremental revenue opportunities.
• Forecast and monitor performance, proactively identifying optimization levers and growth risks.
• Design and drive portfolio‑level upsell and cross‑sell strategies, prioritizing accounts with the highest upside and strategic value.
• Lead data‑driven negotiations and trade‑off discussions with clients (e.g., budget, pricing, tests) to unlock incremental and durable revenue.

Strategy & Execution

• Independently assess campaign performance, identify non-obvious insights, and recommend strategic tradeoffs aligned with long-term client growth.
• Translate complex data into clear, compelling narratives for clients and internal stakeholders.
• Design customized, data-driven strategies tailored to each client’s business objectives.
• Solve ambiguous and complex client challenges by structuring problems, forming hypotheses, and driving aligned solutions across stakeholders.

Cross-Functional Collaboration

• Influence Sales, Product, Data Science, and Engineering partners to prioritize and deliver solutions that unlock client and revenue growth.
• Provide structured market and client feedback to inform product roadmap decisions and future innovations.
• Proactively convene and lead cross‑functional working sessions (Sales, Product, DS, Eng) to diagnose complex performance issues and agree on a unified plan.
• Translate recurring client and market patterns into structured feedback that informs Sales and Product roadmaps for your segment.

What You’ll Need to Succeed

Experience & Expertise

• 7+ years of experience in mobile advertising, account management, customer success, or a client-facing role within programmatic advertising.
• Proven track record of owning and growing complex, high-impact advertiser relationships.
• Strong experience in data-driven campaign optimization, performance analysis, and strategic planning.

Skills & Mindset

• Exceptional communication, storytelling, and presentation skills, with comfort engaging senior and C-level client stakeholders.
• Strong analytical and problem-solving skills, with the ability to translate data into strategic action.
• Familiarity with MMPs, mobile ecosystems, ad tech fundamentals, and analytics tools.
• High ownership mentality with the ability to operate independently in fast-moving, ambiguous environments.
• Collaborative team player who can influence without authority and adapt within a scaling organization.
• Act as a day‑to‑day mentor for Growth Managers and Associates, offering concrete feedback on campaign strategies, client narratives, and internal processes.

Additional Requirements

• Fluency in English and native-level Chinese.
• Experience working with cross-regional teams and global stakeholders.
• Strong attention to detail, with high standards for client-facing materials and data storytelling.

How You Work: 

• Your ethos is ownership
• You thrive in ambiguity and enjoy partnering with others to shape vague requirements into clear roadmaps with pragmatic tradeoffs.
• You take shared accountability for the end-to-end journey; communicating progress, surfacing risks early, and following through to ensure your work creates measurable value.
• You demonstrate strong judgment under uncertainty. 
• You prioritize based on long-term impact, over short-term noise, making deliberate decisions when information is incomplete.
• You explicitly weigh tradeoffs like speed vs. quality and remain agile enough to adjust your approach thoughtfully as new information/data emerges.
• You lead through clarity and active listening. 
• You reduce ambiguity for the team by asking the right questions upfront, tailor your communication to your audience, document your decisions, and bring helpful structure to complex discussions. 
• You provide thoughtful, evidence-based feedback when needed and align behind decisions once they are made.
• You collaborate early, instead of solving in isolation.
• You build trust across the organization by listening first and navigate conflicting needs with empathy, creating buy-in around priorities and scope. 
• You navigate technical tensions productively, disagreeing thoughtfully while maintaining momentum and strengthening professional relationships.
• You fall in love with the problem, not the solution
• You build for the long run, looking beyond immediate tasks to understand root causes, second-order effects, and the long-term health of our ML ecosystem. 
• When something breaks, you don’t just patch it; you seek structural improvements that prevent recurrence and elevate the technical bar for the entire organization.
• You prioritize customer impact and take action to make it real.
• You prioritize effective solutions that drive business impact over technical elegance, spotting opportunities that others might overlook. 
• You have the initiative to turn ideas into outcomes and the agency to identify and fix gaps, even when they aren’t yet on the formal roadmap.

Role Overview

Astera Labs is seeking a Principal Product Applications Engineer to join our Taurus Ethernet Smart Cable Modules team and drive customer success at the forefront of AI infrastructure connectivity. As data centers scale to meet explosive AI workload demands, our Taurus products are enabling the high-bandwidth, low-latency Ethernet fabric connections that power next-generation GPU clusters and disaggregated computing architectures.

In this role, you'll be the technical expert customers rely on to successfully deploy Taurus Ethernet solutions in their most demanding environments. You'll work hands-on with hyperscalers, OEMs, and AI system builders to debug complex physical layer challenges, deliver technical enablement, and ensure seamless product integration. Your customer insights will directly influence how we evolve our products to meet the market's most pressing connectivity needs.

This is a unique opportunity to combine deep Ethernet and physical layer expertise with meaningful customer impact at a hyper-growth company defining the future of AI connectivity. You'll collaborate across engineering, sales, and product teams while building relationships with the world's most innovative technology companies.

Key Responsibilities

· Customer Technical Engagement

o Serve as the primary technical resource for customers evaluating and deploying Taurus Ethernet Smart Cable Modules

o Deliver technical presentations, product training, and hands-on demonstrations to customer engineering teams

o Build trusted relationships with key accounts and drive successful product adoption

· System-Level Debug & Validation Support

o Lead root cause analysis and debugging of complex Ethernet physical layer and link issues in customer systems

o Support customer lab bring-up, characterization, and system validation activities

o Develop and execute test plans to reproduce and resolve customer-reported issues

o Experience with firmware handling preferred

· Technical Documentation & Enablement

o Create application notes, integration guides, and best practices documentation for Ethernet system implementation

o Develop technical collateral that accelerates customer time-to-deployment

o Contribute to product documentation including datasheets and user guides

· Cross-Functional Collaboration

o Partner with product management and engineering to translate customer feedback into product requirements

o Support sales teams with technical expertise during pre-sales and post-sales engagements

o Represent voice of the customer in internal roadmap discussions and feature prioritization

Basic Qualifications

· Bachelor's degree in Electrical Engineering, Computer Engineering, or related field

· 8+ years of experience in applications engineering, technical support, or system engineering roles

· Strong understanding of Ethernet physical layer specifications (100G/200G/400G/800G)

· Hands-on experience with lab equipment including oscilloscopes, protocol analyzers, and BER test tools

· Experience debugging high-speed serial interfaces and signal integrity challenges

· Excellent written and verbal communication skills with ability to convey complex technical concepts

· Ability to travel within mainland China and Asia for customer debug

Preferred Qualifications

· Experience with optical modules, active cables, or similar high-speed connectivity components

· Familiarity with AI/ML system architectures, GPU clusters, or data center networking

· Background in signal integrity analysis and simulation

· Scripting proficiency (Python, TCL) for test automation and data analysis

· Prior experience working with hyperscale or enterprise data center customers

· Knowledge of Ethernet consortium specifications and industry standards

Who we are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

What you’ll do

Join a high-leverage team building Otter’s Guest Engagement products – the suite of tools that help restaurants drive demand, turn customers into loyal repeat fans across millions of eater interactions. You’ll own end-to-end product outcomes from strategy through execution and iteration in a portfolio that also includes discounting, loyalty programs, eater personalization, and marketing. Our customers’ success is your success. You will help define how Otter’s global Guest Engagement strategy evolves, not just how it is executed. You will:

• Translate restaurant growth goals into products that increase acquisition, conversion, frequency, and lifetime value and prioritize the highest-leverage opportunities.
• Build and evolve the core platform capabilities behind promotions, loyalty, offers, and personalization across channels.
• Design for measurable impact: run experiments, define holdouts, and quantify incremental revenue and engagement.
• Help restaurants reach the right eater with the right message at the right time.
• Lead cross-functional teams across globally, setting direction and driving alignment through clear product narratives, documentation, and reviews.
• Own outcomes, not just launches: move metrics like redemption, repeat rate, retention, ROI, and campaign performance.
• Communicate strategy, progress, and results to global stakeholders through well-crafted written and verbal updates.
• Identify new opportunities, shape the roadmap, and influence investment decisions for your product area.

What we’re looking for

• 5+ years of product management experience (or equivalent) in growth, marketing technology, loyalty, promotions, or personalization products.
• Proven track record of shipping products that drove measurable impact on acquisition, conversion, retention, or lifetime value.
• Strong experimentation mindset: comfortable defining hypotheses, success metrics, holdouts, and reading incrementality.
• Data fluent: you can run your own analysis or work with analysts and data scientists to build segments, targeting logic, and performance measurement.
• Excellent product judgment & UX instincts — you can simplify complex marketing capabilities into tools operators can actually use.
• Strong communicator who can influence cross-functional partners and senior stakeholders in a global organization.
• High bar for written product thinking (PRDs, strategy docs, experiment readouts).
• Comfortable representing your product area in global reviews and leadership forums.
  
  

Bonus if you have

• Experience with CRM, marketing automation, offers, or loyalty systems.
• Familiarity with omni-channel commerce and customer identity.
• Experience building tools that balance merchant control with automation.
• Background in restaurants, retail, or local commerce.

Why join us

• Massive opportunity: Restaurants are still early in adopting the tools that modern digital businesses rely on. You’ll help define how the next generation of growth infrastructure gets built. In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• You will ship products that thousands of operators depend on every day to drive revenue. 
• High ownership, high visibility, and real influence on strategy in a company defining a new category.

OVERVIEW:  

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.   

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

Play a vital role in Guidepoint’s success. 

As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,500,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines. 

Who We Are:  

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.

What You Will Own: 

• Work with Project Managers to develop strategies for satisfying each client project request
• Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
• Identify the best leads and invite them to join our network to participate in consultations with our clients
• Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience You Will Bring:  

• Bachelor’s degree or higher
• Strong sense of urgency and excellent time management skills to thrive in a fast-paced environment
• Bottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions
• Excellent communication and interaction skills, including demonstrated written and verbal abilities in both English and Mandarin
• Proactive, result-driven, initiative, and ability to go the extra mile
• Able to deliver excellent service to clients and surpass their expectations within tight timelines
• Demonstrated ability to work in a team atmosphere but also independently
• Desire to learn about the business and work in a fast-paced entrepreneurial environment

Skills You Will Bring: 

• Desire to work in a sourcing/lead generation type of role
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of a team

What We Offer: 

• 14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days 
• Social insurances and housing fund 
• Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro
• Free snacks and beverages in the office, including free coffee 
• Competitive salary depending on experience. 
• Casual work environment,
• Monthly birthday celebration, team building, and other social events 

Interview Process:

• Meet your Guidepoint Recruiter!
• Initial Candidate Screen
• Meet the Guidepoint Teams!
• Hiring Manager Interview
• Mock Assessment (Role Dependent)
• Complete a stimulated client request and gain more insight into the role
• Interview Process Outcome

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-TH1

#LI-onsite

OVERVIEW:  

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.   

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

Play a vital role in Guidepoint’s success. 

Guidepoint is seeking a dynamic Associate Project Manager to join our growing team. This role is pivotal in delivering high-quality primary research insights to clients by connecting them with the most relevant industry experts. The ideal candidate thrives in a fast-paced, collaborative environment and plays a key role in supporting global client service delivery across multiple industries.

Who We Are:  

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth

What You Will Own: 

• Partner with global Project Managers to support clients in gathering primary research insights
• Identify, recruit, and manage industry experts for consultations and surveys based on client needs
• Screen expert profiles and responses to assess subject matter expertise and suitability
• Coordinate and schedule expert consultations and meetings between advisors and clients
• Ensure compliance with client requirements and maintain accurate records in Guidepoint’s CRM system
• Collaborate closely with international team members to optimize service delivery
• Support Japanese clients during night shift coverage, providing continuity when Japan-based Project Managers are offline

Experience You Will Bring:  

• Bachelor’s or Master’s degree
• 2–3 years of experience in client service, account management, or a related role
• Fluency in English and Japanese (spoken and written)
• Strong sense of urgency and ability to manage multiple priorities in a fast-paced environment
• Excellent interpersonal skills and ability to communicate effectively at all professional levels
• Proven ability to work both independently and as part of a global team
• Experience working in an entrepreneurial or high-growth environment

Skills You Will Bring: 

• Strong organizational and time management skills
• Excellent written and verbal communication abilities
• Intellectual curiosity and eagerness to learn across industries
• Comfort working with global stakeholders across time zones
• Ability to deliver high-quality client service under tight timelines
• Attention to detail and strong judgment in assessing expert suitability

What We Offer: 

• 14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days 
• Social insurances and housing fund 
• Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro
• Free snacks and beverages in the office, including free coffee 
• Competitive salary depending on experience. 
• Casual work environment,
• Monthly birthday celebration, team building, and other social events 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-TH1

#LI-Remote

OVERVIEW:  

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.   

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

Play a vital role in Guidepoint’s success. 

Guidepoint is seeking a dynamic Associate Project Manager to join our growing team. This role is pivotal in delivering high-quality primary research insights to clients by connecting them with the most relevant industry experts. The ideal candidate thrives in a fast-paced, collaborative environment and plays a key role in supporting global client service delivery across multiple industries.

Who We Are:  

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth

What You Will Own: 

• Partner with global Project Managers to support clients in gathering primary research insights
• Identify, recruit, and manage industry experts for consultations and surveys based on client needs
• Screen expert profiles and responses to assess subject matter expertise and suitability
• Coordinate and schedule expert consultations and meetings between advisors and clients
• Ensure compliance with client requirements and maintain accurate records in Guidepoint’s CRM system
• Collaborate closely with international team members to optimize service delivery
• Support Korean clients during night shift coverage, providing continuity when Japan-based Project Managers are offline
  
  

Experience You Will Bring:  

• Bachelor’s or Master’s degree
• 2–3 years of experience in client service, account management, or a related role
• Fluency in English and Korean (spoken and written)
• Strong sense of urgency and ability to manage multiple priorities in a fast-paced environment
• Excellent interpersonal skills and ability to communicate effectively at all professional levels
• Proven ability to work both independently and as part of a global team
• Experience working in an entrepreneurial or high-growth environment

Skills You Will Bring: 

• Strong organizational and time management skills
• Excellent written and verbal communication abilities
• Intellectual curiosity and eagerness to learn across industries
• Comfort working with global stakeholders across time zones
• Ability to deliver high-quality client service under tight timelines
• Attention to detail and strong judgment in assessing expert suitability

What We Offer: 

• 14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days 
• Social insurances and housing fund 
• Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro
• Free snacks and beverages in the office, including free coffee 
• Competitive salary depending on experience. 
• Casual work environment,
• Monthly birthday celebration, team building, and other social events 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-TH1

#LI-Remote

OVERVIEW:  

Play a vital role in Guidepoint’s success. 

As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,500,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines. 

Who We Are:  

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.

What You Will Own: 

• Work with Project Managers to develop strategies for satisfying each client project request
• Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
• Identify the best leads and invite them to join our network to participate in consultations with our clients
• Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience You Will Bring:  

• Bachelor’s degree or higher
• Strong sense of urgency and excellent time management skills to thrive in a fast-paced environment
• Bottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions
• Excellent communication and interaction skills, including demonstrated written and verbal abilities in both English and Mandarin
• Proactive, result-driven, initiative, and ability to go the extra mile
• Able to deliver excellent service to clients and surpass their expectations within tight timelines
• Demonstrated ability to work in a team atmosphere but also independently
• Desire to learn about the business and work in a fast-paced entrepreneurial environment

Skills You Will Bring: 

• Desire to work in a sourcing/lead generation type of role
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of a team

What We Offer: 

• 14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days 
• Social insurances and housing fund 
• Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro
• Free snacks and beverages in the office, including free coffee 
• Competitive salary depending on experience. 
• Casual work environment,
• Monthly birthday celebration, team building, and other social events 

Interview Process:

• Meet your Guidepoint Recruiter!
• Initial Candidate Screen
• Meet the Guidepoint Teams!
• Hiring Manager Interview
• Mock Assessment (Role Dependent)
• Complete a stimulated client request and gain more insight into the role
• Interview Process Outcome

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-TH1

#LI-onsite

OVERVIEW:  

Play a vital role in Guidepoint’s success. 

As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,500,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines. 

Who We Are:  

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.

What You Will Own: 

• Work with Project Managers to develop strategies for satisfying each client project request
• Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
• Identify the best leads and invite them to join our network to participate in consultations with our clients
• Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience You Will Bring:  

• Bachelor’s degree or higher
• Strong sense of urgency and excellent time management skills to thrive in a fast-paced environment
• Bottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions
• Excellent communication and interaction skills, including demonstrated written and verbal abilities in both English and Mandarin
• Proactive, result-driven, initiative, and ability to go the extra mile
• Able to deliver excellent service to clients and surpass their expectations within tight timelines
• Demonstrated ability to work in a team atmosphere but also independently
• Desire to learn about the business and work in a fast-paced entrepreneurial environment

Skills You Will Bring: 

• Desire to work in a sourcing/lead generation type of role
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of a team

What We Offer: 

• 14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days 
• Social insurances and housing fund 
• Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro
• Free snacks and beverages in the office, including free coffee 
• Competitive salary depending on experience. 
• Casual work environment,
• Monthly birthday celebration, team building, and other social events 

Interview Process:

• Meet your Guidepoint Recruiter!
• Initial Candidate Screen
• Meet the Guidepoint Teams!
• Hiring Manager Interview
• Mock Assessment (Role Dependent)
• Complete a stimulated client request and gain more insight into the role
• Interview Process Outcome

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-TH1

#LI-onsite

OVERVIEW:  

Play a vital role in Guidepoint’s success. 

As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,500,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines. 

Who We Are:  

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.

What You Will Own: 

• Work with Project Managers to develop strategies for satisfying each client project request
• Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
• Identify the best leads and invite them to join our network to participate in consultations with our clients
• Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience You Will Bring:  

• Bachelor’s degree or higher
• Strong sense of urgency and excellent time management skills to thrive in a fast-paced environment
• Bottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions
• Excellent communication and interaction skills, including demonstrated written and verbal abilities in both English and Mandarin
• Proactive, result-driven, initiative, and ability to go the extra mile
• Able to deliver excellent service to clients and surpass their expectations within tight timelines
• Demonstrated ability to work in a team atmosphere but also independently
• Desire to learn about the business and work in a fast-paced entrepreneurial environment

Skills You Will Bring: 

• Desire to work in a sourcing/lead generation type of role
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of a team

What We Offer: 

• 14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days 
• Social insurances and housing fund 
• Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro
• Free snacks and beverages in the office, including free coffee 
• Competitive salary depending on experience. 
• Casual work environment,
• Monthly birthday celebration, team building, and other social events 

Interview Process:

• Meet your Guidepoint Recruiter!
• Initial Candidate Screen
• Meet the Guidepoint Teams!
• Hiring Manager Interview
• Mock Assessment (Role Dependent)
• Complete a stimulated client request and gain more insight into the role
• Interview Process Outcome

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-TH1

#LI-onsite

Overview: 

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. 

Who We Are:

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.

Skills you will learn:

• Project/Time Management
• Innovative / Strategic Problem Solving
• Public Speaking/Elevator Pitches
• Business acumen

Experiences you will have:

• Networking, including building connections with our leadership team
• Expertise in transitioning into the workforce
• Building, maintaining, and optimizing your resume for the modern application process

Projects you will contribute to:

• Help source and recruit top industry subject matter experts into the Guidepoint network
• Perform industry research to identify current trends in several industries to deliver best-in-class client service
• Assess client research needs and develop outreach strategies to identify experts’ suitability for specific client projects
• Attend workshops on topics that include resume writing, transitioning to the workforce, and perfecting an elevator pitch
• Learn transferable skills from industry leading professionals

Qualifications:

• You must be pursuing a Bachelor's or Master' degree and graduate after 2026.6.
  
• Previous internship/volunteering/extracurriculars
• High fluency in Mandarin and English
  
• Able to intern 4-5 days a week in the Shanghai office throughout the internship program

Skills:

• Desire to work in a sourcing/lead generation type role
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of a team

What We Offer:

• Development opportunities through the LinkedIn Learning platform
• Casual and entrepreneurial work environment 
• Social and team-building events 
• Central office location in Shanghai, located near Hongkou Football Stadium, Metro Line 8 and Line 3

Interview Process:

• Meet your Guidepoint Recruiter!
  • Initial Candidate Screen
• Meet the Guidepoint Teams!
  • Hiring Manger Interview
• Interview Process Outcome

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.5 million experts and Guidepoint’s 1,300 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-TH1

#LI-onsite

Overview:

We are looking for a bilingual Product Manager (Mandarin & English) to lead CRM localization and integrations for the APAC region, with a strong focus on China. This role will ensure our global CRM platform is adapted for China’s digital ecosystem and integrated with local enterprise communication tools and data providers. The Product Manager will work closely with APAC Client Service, Sales, Compliance and Global Engineering teams to deliver CRM capabilities tailored for China and APAC markets.

This is an in-person position out of our Shanghai office.

What You'll Do:

• Product Strategy
  • Define and manage the APAC CRM localization roadmap.
  • Translate regional business needs into clear product requirements and user stories.
  • Align regional needs with global CRM product strategy.
•  CRM Localization
  • Adapt CRM workflows and features to meet China market requirements.
  • Ensure compatibility with local business processes, language, and regulatory considerations.
•  Integrations
  • Job Portals
  • Lead integrations between CRM and key messaging platforms including WeChat, WhatsApp
  • Platform(s) providing research data of Public and Private companies
  • Telephony Vendors
•  Cross-functional Collaboration
  • Partner with global product teams and APAC stakeholders.
  • Work with engineering teams to deliver integrations and localized features.
  • Coordinate with vendors and technology partners.

What You Have:

• 5-8 years of Product Management experience in enterprise software or CRM.
• Experience with Localization initiatives, API integrations
• Strong understanding of the China digital ecosystem.
• Fluent Mandarin and English.
• Bachelor's degree

What We Offer:  

• 14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days 
• Social insurances and housing fund 
• Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro
• Free snacks and beverages in the office, including free coffee 
• Competitive salary depending on experience
• Casual work environment
• Monthly birthday celebration, team building, and other social events 

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients turn answers into action. 

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600+ employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-TH1

#LI-ONSITE

OVERVIEW:  

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.   

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

Play a vital role in Guidepoint’s success. 

As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,500,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines. 

Who We Are:  

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.

What You Will Own: 

• Work with Project Managers to develop strategies for satisfying each client project request
• Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
• Identify the best leads and invite them to join our network to participate in consultations with our clients
• Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience You Will Bring:  

• Bachelor’s degree or higher
• Strong sense of urgency and excellent time management skills to thrive in a fast-paced environment
• Bottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions
• Excellent communication and interaction skills, including demonstrated written and verbal abilities in both English and Mandarin
• Proactive, result-driven, initiative, and ability to go the extra mile
• Able to deliver excellent service to clients and surpass their expectations within tight timelines
• Demonstrated ability to work in a team atmosphere but also independently
• Desire to learn about the business and work in a fast-paced entrepreneurial environment

Skills You Will Bring: 

• Desire to work in a sourcing/lead generation type of role
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of a team

What We Offer: 

• 14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days 
• Social insurances and housing fund 
• Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro
• Free snacks and beverages in the office, including free coffee 
• Competitive salary depending on experience. 
• Casual work environment,
• Monthly birthday celebration, team building, and other social events 

Interview Process:

• Meet your Guidepoint Recruiter!
• Initial Candidate Screen
• Meet the Guidepoint Teams!
• Hiring Manager Interview
• Mock Assessment (Role Dependent)
• Complete a stimulated client request and gain more insight into the role
• Interview Process Outcome

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-KW1

#LI-onsite

OVERVIEW:  

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.   

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

Play a vital role in Guidepoint’s success. 

As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,500,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines. 

Who We Are:  

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.

What You Will Own: 

• Work with Project Managers to develop strategies for satisfying each client project request
• Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
• Identify the best leads and invite them to join our network to participate in consultations with our clients
• Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience You Will Bring:  

• Bachelor’s degree or higher
• Strong sense of urgency and excellent time management skills to thrive in a fast-paced environment
• Bottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions
• Excellent communication and interaction skills, including demonstrated written and verbal abilities in both English and Mandarin
• Proactive, result-driven, initiative, and ability to go the extra mile
• Able to deliver excellent service to clients and surpass their expectations within tight timelines
• Demonstrated ability to work in a team atmosphere but also independently
• Desire to learn about the business and work in a fast-paced entrepreneurial environment

Skills You Will Bring: 

• Desire to work in a sourcing/lead generation type of role
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of a team

What We Offer: 

• 14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days 
• Social insurances and housing fund 
• Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro
• Free snacks and beverages in the office, including free coffee 
• Competitive salary depending on experience. 
• Casual work environment,
• Monthly birthday celebration, team building, and other social events 

Interview Process:

• Meet your Guidepoint Recruiter!
• Initial Candidate Screen
• Meet the Guidepoint Teams!
• Hiring Manager Interview
• Mock Assessment (Role Dependent)
• Complete a stimulated client request and gain more insight into the role
• Interview Process Outcome

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-TH1

#LI-hybrid

OVERVIEW:  

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.   

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

Play a vital role in Guidepoint’s success. 

As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,500,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines. 

Who We Are:  

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.

What You Will Own: 

• Work with Project Managers to develop strategies for satisfying each client project request
• Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
• Identify the best leads and invite them to join our network to participate in consultations with our clients
• Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience You Will Bring:  

• Bachelor’s degree or higher
• Strong sense of urgency and excellent time management skills to thrive in a fast-paced environment
• Bottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions
• Excellent communication and interaction skills, including demonstrated written and verbal abilities in both English and Mandarin
• Proactive, result-driven, initiative, and ability to go the extra mile
• Able to deliver excellent service to clients and surpass their expectations within tight timelines
• Demonstrated ability to work in a team atmosphere but also independently
• Desire to learn about the business and work in a fast-paced entrepreneurial environment

Skills You Will Bring: 

• Desire to work in a sourcing/lead generation type of role
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of a team

What We Offer: 

• 14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days 
• Social insurances and housing fund 
• Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro
• Free snacks and beverages in the office, including free coffee 
• Competitive salary depending on experience. 
• Casual work environment,
• Monthly birthday celebration, team building, and other social events 

Interview Process:

• Meet your Guidepoint Recruiter!
• Initial Candidate Screen
• Meet the Guidepoint Teams!
• Hiring Manager Interview
• Mock Assessment (Role Dependent)
• Complete a stimulated client request and gain more insight into the role
• Interview Process Outcome

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-TH1

#LI-onsite

OVERVIEW:  

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.   

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

Play a vital role in Guidepoint’s success. 

Guidepoint is seeking a dynamic Associate to join our growing team. This role is pivotal in delivering high-quality primary research insights to clients by connecting them with the most relevant industry experts. The ideal candidate thrives in a fast-paced, collaborative environment and plays a key role in supporting global client service delivery across multiple industries.

Who We Are:  

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth

What You Will Own: 

• Partner with global Project Managers to support clients in gathering primary research insights
• Identify, recruit, and manage industry experts for consultations and surveys based on client needs
• Screen expert profiles and responses to assess subject matter expertise and suitability
• Coordinate and schedule expert consultations and meetings between advisors and clients
• Ensure compliance with client requirements and maintain accurate records in Guidepoint’s CRM system
• Collaborate closely with international team members to optimize service delivery

Experience You Will Bring:  

• Bachelor’s or Master’s degree
• 2–3 years of experience in client service, account management, or a related role
• Fluency in English (spoken and written)
• Strong sense of urgency and ability to manage multiple priorities in a fast-paced environment
• Excellent interpersonal skills and ability to communicate effectively at all professional levels
• Proven ability to work both independently and as part of a global team
• Experience working in an entrepreneurial or high-growth environment

Skills You Will Bring: 

• Strong organizational and time management skills
• Excellent written and verbal communication abilities
• Intellectual curiosity and eagerness to learn across industries
• Comfort working with global stakeholders across time zones
• Ability to deliver high-quality client service under tight timelines
• Attention to detail and strong judgment in assessing expert suitability

What We Offer: 

• 14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days 
• Social insurances and housing fund 
• Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro
• Free snacks and beverages in the office, including free coffee 
• Competitive salary depending on experience. 
• Casual work environment,
• Monthly birthday celebration, team building, and other social events 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-VW1

#LI-Onsite

NOTE: NO VISA SUPPORT

The Community You Will Join:

The Global Markets Tech team drives the evolution of our guest and host experience across international markets through product innovation that accelerates international growth. Expanding in under-penetrated markets is a core pillar of our company strategy. To achieve this, we innovate at every level - adapting our  product to the unique needs of every corner of the globe so that every user across our 220+ countries and regions feels right at home.

The team partners closely with Product, Design, Data Science, regional stakeholders, and core platform/vertical teams to translate local market needs into durable, scalable technology that can be piloted quickly and then rolled out broadly.

The Difference You Will Make:

A Senior Software Engineer in Global Markets is expected to deliver measurable international growth impact by building scalable product capabilities across key funnel surfaces (landing → search → pre‑booking) and by improving pricing, promotions, and discounts to increase conversion and customer value across markets.

A Typical Day

• Partner with PM/Design/Data Science to clarify goals, requirements, constraints, and success metrics, and translate them into a sequenced technical plan.
• Write or review technical designs, align tradeoffs, and coordinate dependencies with partner teams across regions.
• Build production code and services with a high quality bar: testing, documentation, instrumentation, and performance/reliability considerations.
• Run design and code reviews, advise engineers, and help drive consistent engineering standards across the team.
• Own delivery: track execution risks, provide stakeholder updates, coordinate launches (including localization/market rollout), and monitor post-launch results to iterate quickly.

Your Expertise

• Fluency in English is required. Japanese or Korean working proficiency is a plus .
• 6+ years of hands-on software engineering experience, with a strong track record shipping production systems.
• Solid understanding of large-scale backend architecture and distributed systems patterns (e.g., well-designed APIs, scalable data models, high-throughput services/pipelines, and performance-aware algorithms).
• Proven ability to drive ambiguous problems to resolution: break down open-ended requirements, propose pragmatic solutions, and execute independently while keeping stakeholders aligned.
• Strong programming skills in one or more of the following: Java, Kotlin, Python, Ruby/Ruby on Rails, JavaScript/TypeScript, with experience building and operating backend services.
• High engineering quality bar: you write clean, testable, maintainable code, and you design with reliability, observability, and operational readiness in mind.
• You actively raise the team’s technical bar through thoughtful code reviews, architecture discussions, and sharing best practices that improve overall team productivity.
• Data-informed decision making: you use metrics and experimentation to validate impact, diagnose issues, and iterate toward better outcomes—recognizing that small improvements in these flows can drive meaningful business results.
• Strong collaboration and communication skills: you work effectively across engineering teams and with Product, Design, and Data partners in a global environment.

THE ROLE

Sourcing Manager - Men's Bottoms (Denim or Non-Denim) (SEA)

RESPONSIBILITIES:

• Scout for vendor partners in China/Hong Kong or SEA who can manufacture high-quality Men's Bottoms products with fast production lead time
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale if the test period is successful.
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding the supply base and improving Quince's product costs, quality, and commercial terms for sustainable sales and profitability
• Material Sourcing: Resources in speed for any materials that can effectively improve product cost, quality, and speed as options for scaling orders. Have experience negotiating with suppliers throughout the supply chain from T1 to T2 mill/vendor partners.
• Open costing expertise: Have solid open costing breakdown experience from the brand or manufacturer side to build a clear strategy for costing negotiations; be able to construct a validated cost structure/template to negotiate with vendor partners without relying on vendor data only.
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships Continuous improvement
• Drive for higher hit-rate launches (reviews, returns, sales) through product excellence and drive for faster development times by identifying bottlenecks and proposing solutions
• Have a clear strategic, commercial understanding of the sourcing landscape and trade benefits that can improve product costs and speed of product to market destined for the USA, Canada, and Europe as an asset. 
• Lead at 30,000 ft and 3,000 ft involving a diverse set of stakeholders from different functions and nationalities. Be willing to be scrappy at times to improve on existing ways of working and redefine new processes and SOPs for faster speed and continuous improvement.

QUALIFICATIONS:

• Experience: 10 years or more of sourcing and merchandising experience in men's bottoms categories with high-end national brands in the United States & Europe, specifically in men's bottoms. 
• Consumer-focused and ambitious individual providing strategic leadership and act as a role model in business with self-assurance, pride, and passion that exudes personal and professional impact
• Self-Motivated: Proven ability as a self-starter and quick independent learner adapting swiftly to new challenges
• Detail Oriented: Exceptional attention to details with a data-driven approach to decision-making and problem-solving.
• Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
• Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
• Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
• Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, and skilled in written and verbal communication and presentation.
• Resilient under pressure and relentless in the drive to create broader impact by being bold and challenging the status quo.

POSITION SUMMARY

ASM is recruiting for Field Service Engineer in our CVD/EPI/PEALD/Furnace business function. You will be

part of a team providing support / trouble shooting at client site.

As a key driver of business success, you will play a vital role in strengthening and enabling business

success through developing and improving processes run on our toolsets at customer sites.

JOB RESPONSIBILITIES

• Maintain tool uptime and ensure excellent execution of installation and support of hardware issues.
• Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
• Drive and manage new product installs and subsequent hardware development.
• Projects manage new evaluations and ensure the success of the project.
• Additional assigned tasks when necessary.
• Business travel is required when necessary.

REQUIREMENTS

• Bachelor’s degree in Engineering discipline
• Proven success in building collaborative partnerships with customers and internal stakeholders
• Ability to work in a team environment with tight deadlines and multiple priorities
• English language fluency is required as you will be working with international clients and customers

Refeyn is the world's pioneer in mass photometry – a ground-breaking technology that weighs individual molecules and particles with light. It transforms our ability to characterise the composition, structure and dynamics of biomolecules and biomolecular complexes, nanostructures, and viral capsids.

Since being spun out of the University of Oxford in 2018, Refeyn has been developing mass photometry instruments and delivering them to customers around the world – at leading academic institutions and in biopharma. We are continuously pushing the boundaries of what mass photometry can achieve.

With headquarters in Oxford, UK as well as offices in the US, we are a growing, global company with a team of over 150 employees (and growing). In addition to achieving market success, Refeyn has attracted a high level of investment – we raised $70m in our Series B funding round in March 2022.

At Refeyn, we are fiercely proud of our talented workforce, whose creativity, tenacity and skills have enabled us to evolve into a successful, well-funded and rapidly growing company in just a few years. To achieve our ambitions – to transform analytical workflows in the life sciences, biopharma and beyond with mass photometry – we are continuing to expand our workforce.

We strive to be an outstanding place to work – by maintaining a positive and inclusive culture, offering competitive salaries and benefits, encouraging ongoing training and development, plus, of course, plenty of other perks.

About the Role:

The Technical Sales Manager, Industry will play a crucial role in developing and executing our new business acquisition strategy in the industrial biopharma, biotech and CXO segment across China, with particular emphasis on the Shanghai Biotech/Biopharma “golden triangle”. This position, reporting to the Business Director APAC, requires a blend of business acumen and scientific expertise in instrumentation for biomolecular analytics, CMC applications, and bioprocessing.

The Technical Sales Manager will focus on placing high-value CAPEX instruments into R&D, analytical development, process development and GMP manufacturing/QC environments, ensuring early technical adoption and future qualification at scale, and will collaborate closely with colleagues covering the Academic segment, pre-sales applications, and service.

 Key responsibilities for this role include:

• Sell and promote Refeyn’s products and solutions to new and existing Industry customers across R&D, AD, PD, CMC and manufacturing/QC functions, in line with sales targets.
• Assess and analyse industrial customer needs, workflows, and pain points across R&D and bioprocessing, and propose solutions that deliver value across the product lifecycle (from discovery to CMC and manufacturing).
• Manage and build strong long-term customer relationships with key industrial accounts, supporting technology adoption throughout the product lifecycle
• Manage, train and support a network of local dealers and channel partners
• Forecast opportunities accurately within the Refeyn CRM system.
• Work collaboratively with the Field Application Scientist to qualify leads, design evaluation plans, and organise customer application presentations and live demonstrations that address both R&D and bioprocessing requirements.
• Routinely follow up with existing customer base to touch base on activities and review needs (e.g. upgrades, service contracts, consumable needs etc.).
• Drive sales and promotional activities such as conferences and customer workshops, and generate leads and prospects for Refeyn’s products

 We are ideally looking for someone with the following skills and experience: 

• Masters in biochemistry, molecular biology biophysics or other relevant subject. PhD advantageous
• Knowledge of selling and negotiation strategies and methods with proven experience in a technical selling role with high-value analytical CAPEX equipment, in the life sciences sector.
• Demonstrated success selling to industrial biopharma, biotech, and CXO accounts
• Solid understanding of GMP principles, regulatory expectations and how analytical instrumentation is qualified and validated in manufacturing and QC environments.
• Experience positioning technology early in R&D/AD/PD to secure future adoption and qualification in manufacturing/QC is highly desirable.
• Strong understanding of biopharmaceutical, biotech startups, and CXO business models.
• A strong customer network in the Chinese biopharma and biotech sector is a must; existing relationships in the Shanghai Biotech/Biopharma “golden triangle” are a strong plus.
• Self-motivated with a track record of achieving KPI’s and exceeding targets.
• Experience communicating and presenting with different audiences
• Strong organizational and communication, and time management skills required.
• Fluent in Mandarin Chinese essential. English business level desirable and additional local dialects are a plus.

  We know there is no such thing as the perfect candidate and that there is great value in transferrable skills, so please don’t feel you have to tick all of the above boxes to apply!

Salary:

We anticipate a salary between CNY 423200 - 634800 depending on the candidates experience.

We are happy to provide information about our benefits in China.

Refeyn is committed to being an equal opportunities employer. We are working hard to create a safe and empowering environment for all, and firmly believe that there is great strength in building teams with different voices, experiences, perspectives and backgrounds. We welcome applicants from all sections of society to join us on our mission to transform analytical workflows using the power of light. 

POSITION SUMMARY

ASM is recruiting for Field Service Engineer in our CVD/EPI/PEALD/Furnace business function. You will be

part of a team providing support / trouble shooting at client site.

As a key driver of business success, you will play a vital role in strengthening and enabling business

success through developing and improving processes run on our toolsets at customer sites.

JOB RESPONSIBILITIES

• Maintain tool uptime and ensure excellent execution of installation and support of hardware issues.
• Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
• Drive and manage new product installs and subsequent hardware development.
• Projects manage new evaluations and ensure the success of the project.
• Additional assigned tasks when necessary.
• Business travel is required when necessary.

REQUIREMENTS

• Bachelor’s degree in Engineering discipline
• Proven success in building collaborative partnerships with customers and internal stakeholders
• Ability to work in a team environment with tight deadlines and multiple priorities
• English language fluency is required as you will be working with international clients and customers

POSITION SUMMARY

ASM is recruiting for Field Service Engineer in our CVD/EPI/PEALD/Furnace business function. You will be

part of a team providing support / trouble shooting at client site.

As a key driver of business success, you will play a vital role in strengthening and enabling business

success through developing and improving processes run on our toolsets at customer sites.

JOB RESPONSIBILITIES

• Maintain tool uptime and ensure excellent execution of installation and support of hardware issues.
• Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
• Drive and manage new product installs and subsequent hardware development.
• Projects manage new evaluations and ensure the success of the project.
• Additional assigned tasks when necessary.
• Business travel is required when necessary.

REQUIREMENTS

• Bachelor’s degree in Engineering discipline
• Proven success in building collaborative partnerships with customers and internal stakeholders
• Ability to work in a team environment with tight deadlines and multiple priorities
• English language fluency is required as you will be working with international clients and customers

THE ROLE

Manager, Sourcing - Men's Sweater (CN)

RESPONSIBILITIES:

• Business need analytics & supplier identification: finds, vets, pitches, signs and onboards vendors, to secure the best quality, cost, speed, reliability and scalability
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale if the test period is successful.
• Supplier relationship management: sets up the vendor for success thru vendor onboarding trainings, performance management thru WBR and MBR, etc.
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding the supply base and improving Quince's product costs, quality, and commercial terms.
• Pricing and cost optimization: collaboratively works with merchants, procurement and vendor partners on achieving margin target
• Build for speed, scalability and flexibility: works with vendors and Quince functional teams to build speed (fast Replenishment) and scalability through material staging and capacity management, educating vendors to build muscles for analysing sales data, using planning and sales data to deliver optimum replenishment
• Compliance and responsible sourcing: ensures factories meet legal, ethical, and sustainability standards, including fair labour practices and certifications
• Risk management and contingency planning: counter-sourcing, establish backup vendors or alternative sourcing strategies
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships for continuous improvement

QUALIFICATIONS:

• Experience: 10 years or more of sourcing and merchandising experience in men's sweater categories 
• Self-Motivated: Proven ability as a self-starter and quick independent learner adapting swiftly to new challenges
• Detail Oriented: Exceptional attention to details with a data-driven approach to decision-making and problem-solving.
• Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
• Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
• Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
• Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, and skilled in written and verbal communication and presentation.

THE ROLE

Sourcing Manager - Men's Bottoms (CN)

RESPONSIBILITIES:

• Scout for vendor partners in China/Hong Kong or SEA who can manufacture high quality Men's Bottoms products with fast production lead time
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale, if the test period is successful.
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding the supply base and improving Quince's product costs, quality, and commercial terms for sustainable sales and profitability
• Material Sourcing: Resource in speed any materials that can effectively improve product cost, quality and speed as options for scaling order. Have experience negotiating with suppliers throughout the supply chain from T1 to T2 mill/ vendor partners.
• Open costing expertise: Have solid open costing breakdown experience from brand or manufacturer side to build a clear strategy for costing negotiations; able to construct a validated cost structure/ template to negotiate with vendor partners without relying on vendor data only.
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships Continuous improvement
• Drive for higher hit-rate launches (reviews, returns, sales) through product excellence and drive for faster development times by identifying bottlenecks and proposing solutions
• Have a clear strategic, commercial understanding of the sourcing landscape and trade benefits that can improve product costs and speed of product to market destined for the USA, Canada, and Europe as an asset. 
• Lead at 30,000 ft and 3000 ft involving a diverse set of stakeholders from different functions and nationalities.  Be willing to be scrappy at times to improve on existing ways of working and redefining new processes and SOP for faster speed and continuous improvement.

QUALIFICATIONS:

• Experience: 10 year + sourcing and merchandising experience in Men's Bottoms categories with high-end national brands in the United States & Europe specifically in Men's Bottoms.. 
• Consumer focused and ambitious individual providing strategic leadership and act as a role model in business with self assurance, pride, and passion that exudes personal and professional impact
• Self-Motivated: Proven ability as a self starter and quick independent learner adapting swiftly to new challenges
• Detail Oriented: Exceptional attention to details with a data driven approach to decision making and problem-solving.
• Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
• Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
• Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
• Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, skilled in written and verbal communication and presentation.
• Resilient under pressure and relentless in the drive to create broader impact by being bold and challenging the status quo.

POSITION SUMMARY

ASM is recruiting for Field Service Engineer in our CVD/EPI/PEALD/Furnace business function. You will be

part of a team providing support / trouble shooting at client site.

As a key driver of business success, you will play a vital role in strengthening and enabling business

success through developing and improving processes run on our toolsets at customer sites.

JOB RESPONSIBILITIES

• Maintain tool uptime and ensure excellent execution of installation and support of hardware issues.
• Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
• Drive and manage new product installs and subsequent hardware development.
• Projects manage new evaluations and ensure the success of the project.
• Additional assigned tasks when necessary.
• Business travel is required when necessary.

REQUIREMENTS

• Bachelor’s degree in Engineering discipline
• Proven success in building collaborative partnerships with customers and internal stakeholders
• Ability to work in a team environment with tight deadlines and multiple priorities
• English language fluency is required as you will be working with international clients and customers

POSITION SUMMARY

As a Field Process Engineer you will be responsible to understand our customers’ needs, and provide process support and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation.

As a key driver of business success, you will play a vital role in strengthening and enabling business success through developing and improving processes run on our tool sets at customer sites.

JOB RESPONSIBILITIES 

• Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
• Drive continuous improvement of the customer experience through team, process and support tool development.
• Drive and manage new product installs and subsequent process development.
• Leading new site start up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction.
• Define project scope and resource planning together with BU, escalate to Manager for resource gap.
• Support CS EE /Sales/BU as one team to success site base operation/service.

REQUIREMENTS

• Master Degree or above.
• Solid technical knowledge and deep business perspective in the Semiconductor industry, preferably in CVD/ALD/Furnace/EPI related.
• Strong industry experience that support complex instrumentation, applications and informatics.
• Ability to work in a team environment with tight deadlines and multiple priorities.
• Ability to collaborate with others to find the best solutions
• Good command of English

Realize your potential by joining the leading performance-driven advertising company!

As a Marketing Manager on the Geo Marketing Team in our Beijing or Shenzhen Office, you’ll play a vital role in scaling Taboola and Realize’s brand presence across the China market. You will be the strategic lead for partner engagement and event marketing, transforming complex business goals into high-impact regional initiatives. By bridging the gap between sales needs and innovative marketing execution, you will directly drive lead generation and solidify our position within the dynamic China advertising ecosystem.

To thrive in this role, you’ll need:

• 3+ years of experience leading B2B marketing or event strategies, either within a corporate marketing department or a high-paced agency environment.
• Expertise in the China digital advertising and e-commerce landscape, with a deep understanding of the local agency ecosystem and partner marketing dynamics.
• Native or fluent proficiency in Mandarin and English, featuring the ability to localize global product narratives into impactful Simplified Chinese sales materials and case studies.
• Comprehensive knowledge of multi-channel marketing, specifically in executing offline "tentpole" events (e.g., ChinaJoy, GTC), account-based marketing (ABM), and partner-led initiatives.
• Exceptional project management skills, with the autonomy to lead complex, multi-stakeholder events from logistics to content creation while maintaining strategic alignment.

Bonus points if you have

• A proven track record in Influencer Marketing or KOL management, specifically in leveraging industry voices to build B2B brand authority.
• Experience in "Realize" brand positioning, helping to differentiate our offerings in a highly competitive market through creative and innovative campaigns.

How you’ll make an impact

• Architect China Growth Strategy: Collaborate with Sales Leadership to develop and execute a localized marketing roadmap that maximizes long-term ROI and business growth.
• Drive Advertiser-Centric Joint Events: Lead the strategic planning and end-to-end execution of high-impact joint events with agencies and industry partners. You will own our presence at major summits (e.g., ChinaJoy, GTC) while curating bespoke partner-led initiatives designed to capture advertiser interest and accelerate lead generation.
• Innovate Partner Engagement: Build and maintain strategic relationships with third-party industry partners and KOLs to facilitate high-value co-marketing activities.
• Drive Realize Brand Awareness: Develop creative marketing initiatives, including influencer collaborations, to strengthen the market presence of the Realize brand.
• Cultivate Client Loyalty: Design and execute bespoke customer retention programs, ranging from exclusive client entertainment events to strategic gifting initiatives.
• Adapt Global Insights: Localize and optimize sales presentations, vertical-specific content, and market insights to resonate with the unique needs of the Chinese market.

Why Taboola?

If you ask Taboolars what they love about working here, they'll tell you that they've been empowered to realize their full potential while growing and learning from and with smart and talented people. They'll also share more about:

• Adam Singolda, Taboola Founder and CEO says; "You can copy anything from another business but you can't copy a company's culture.
• Well-being: Enjoy comprehensive benefits, a fully stocked kitchen, and location-specific perks.
• Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired.
• Work with some of the biggest names: We work with some of the biggest names in the business. Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda.

Ready to realize your potential?
Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X, YouTube, & the Taboola Life Blog.

About Taboola
Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale. Taboola works with thousands of businesses who advertise directly on Realize, Taboola's powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola's technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.

#LI-Hybrid

#LI-MT1

About Performance Strategy 

As Performance Strategy, our mission is to expand our expertise and leverage our proximity to technology and customers to incubate, manage & grow the Accelerate customers. We are uniquely placed in the middle of the organization, serving as a bridge between commercial and technical teams; we are the power users of our tools and hence we support implementation, optimisation and analytics as well as product and process developments.

Performance Strategy supports all Accelerate customers, through every stage of the account lifecycle, with an eye on performance, scale and growth strategies. We thrive in being the performance specialists & strategists, and in the Accelerate world performance = revenue. We do that by continually balancing a diverse set of responsibilities and collaboration with various teams across the org which the table below highlights.

The Performance Strategy - New Business (GCR) role will focus on strategic support for new launches within our rapidly expanding GCR business. This involves providing implementation and analytical support to ensure performance success during the critical first six months of the customer lifecycle. Additionally, this role will contribute to a global new business support framework, continuously refining our new launch best practices and influencing product development accordingly.

Responsibilities:

• Serve as a technical POC for Launch customers - applying best practices to identify growth opportunities, provide proactive account support & utilize optimal performance levers to drive incremental revenue 
• Execute day-to-day campaign management tasks e.g. collect creative assets, calculate/implement budgets and caps, set up changes, basic performance reports
• Serve as an internal point of contact for key clients - managing & optimizing for performance, collaborating with account teams and escalating niche issues internally
• Be an expert in our platform and work closely with Account Teams to formulate campaign optimization strategies to meet customers' needs
• Launch new campaigns and ensure they are set up for success, flagging any non-standard pitfalls
• Play an active role in various cross-functional projects
• Be proactive with knowledge sharing - provide regular updates in internal team meetings
• Comfortably operate across the company matrix and lead communication with technical and non-technical teams  
• Identify & analyze performance trends and potential issues 
• Optimize campaigns for post-install goals using proprietary tools and dashboards and make recommendations to client-facing team and present to clients on an ad-hoc basis
• Identify, triage and escalate issues to management and internal teams
• Critically assess team processes, develop best practices, and drive improvements

Requirements: 

• Bachelors Degree and 2-4 years campaign optimization, BI, or analytical experience  
• The ability to draw insights from data
• Strong organizational skills
• A proactive and outcome-driven approach
• The ability to communicate clearly and concisely with technical and non-technical teams
• A strategic mindset
• A passion for product and process improvement
• Mandarin / English (fluent) 

Location: Beijing - Our office is located in Guomao and most employees come to the office 2-3 days per week

Liftoff's compensation strategy includes competitive market rate along with equity and benefits and perks that will give our employees what they need to do their best work.  In order to ensure teams are compensated fairly for the work performed, we map out specific levels and take into consideration the cost of labor within each location.

The annual pay range for this position in Beijing is (base+bonus): 280,000 -  330,000 RMB plus 10% target bonus.

#LI-CM1

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

Please see the independent bias audit report covering our use of Covey here.

About this role / team:

As a Performance Strategist 1, you will be responsible for the execution of post sale campaign set ups and creative upload. This role will work closely with our global Account Management team and supporting clients across all regions. This will require you to have a strong understanding of Liftoff’s internal tools and customer objectives. You will be part of Liftoff’s Operations team focused on delivering performance for our customers.

Responsibilities:

• Launch new campaigns and ensure they are set up for success, flagging any non-standard pitfalls
• Upload new creative units to the platform to improve our Advertisers performance, escalating any issues in the process (this may involve reviewing for any explicit content)
• Identify, triage and escalate issues to management and internal teams
• Apply edits to campaigns or creatives at the request of our Account Management group and/or clients to improve customer performance
• Be proactive with knowledge sharing - provide regular updates in internal team meetings
• Perform various audits to ensure all of our campaigns are set up for success
• Respond to alerts designed to flag issues with campaigns or creatives 
• Implement our best practice in all areas to ensure successful campaigns (You will be working with a diverse range of customers such as gaming, e-commerce, social and gambling apps) 
• Communicate directly with our Account management team and/or clients to clarify requests 
• Provide potential time-shifting, weekend and holiday coverage where needed in accordance with regulations
• Identify areas of process improvement and development of best practice

Requirements:

• Strong attention to detail and organization
• Ability to prioritize effectively
• Native Mandarin speaker
• Fluent written and spoken English for global team and customer collaboration
• Competent Microsoft Excel skills
• Incident and Escalations Management Experience
• Commercial Support, Customer Engagement Experience
• Bachelor’s degree or equivalent work experience
• Nice to have: 1+ years working experience in a customer support role

Location: Beijing This role is eligible for full-time work onsite at our Beijing hub. We require our team members to be onsite 2-3 days a week.

Travel Expectations:
We offer several opportunities for in-person team gatherings, including but not limited to project meetings, regional meetups, and company-wide events. We expect our employees to attend these gatherings at least once per quarter. These gatherings provide essential opportunities for collaboration, communication, and team building.

Compensation:
Liftoff offers all employees a full compensation package that includes equity and health/vision/dental benefits associated with your country of residence. Base compensation will vary based on the candidate's location and experience.

The following are our base salary ranges for this role: 227,000 - 250,000 RMB with a 10% target bonus 

#LI-CM

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT.  As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

Please see the independent bias audit report covering our use of Covey here.

Liftoff Intelligence, through the GameRefinery and AppRefinery platforms, delivers deep, feature-level insights into mobile games & apps, helping top publishers understand what drives performance. Combined with Liftoff’s acquisition platform, we enable UA teams to not only scale campaigns—but make smarter decisions on what to build, test, and optimize.

Role and Responsibilities

• Drive regional activation strategy across APAC, tailoring approaches to market dynamics and key customer segments.
• Own and grow a portfolio of accounts against quarterly revenue targets, with a focus on revenue expansion, retention, and long-term partnership development.
• Identify and drive upsell opportunities across Liftoff’s core business customers by aligning Intelligence solutions with clients’ user acquisition and monetization goals.
• Lead strategic client engagements and internal alignment, acting as a trusted advisor to both customers and cross-functional stakeholders.
• Translate product, market, and feature insights into actionable recommendations that help drive measurable outcomes for clients in the mobile ecosystem.
• Partner cross-functionally with Sales, Customer Success, Creative, and Product Marketing teams to drive activation, adoption, and overall client success.
• Collaborate with Intelligence Sales, Analyst, and Product teams to bring solutions to market and expand within existing accounts.

Qualities that make you successful in this role:

• 8+ years of experience in digital advertising sales or account management (or 6+ years with a master’s degree), with a strategic, consultative approach and a track record of managing revenue targets and building long-term client partnerships.
• Strong commercial mindset with experience owning the full sales cycle—from opportunity identification through close—with minimal oversight.
• Excellent relationship-building and communication skills, with confidence engaging senior client stakeholders.
• Data-driven storyteller with the ability to analyze, visualize, and connect data, product insights, and campaign performance to drive outcomes.
• Proven ability to work cross-functionally to achieve client goals and revenue targets.
• Self-starter who thrives in fast-paced, ambiguous environments and can operate both independently and collaboratively.
• Background in user acquisition (UA), growth, or the mobile app/gaming ecosystem preferred.
• Willingness to travel up to 10% for client meetings (local and international).
• Contributes positively to team and office culture.
• Please also provide a cover letter with your application, telling us why you think you'd be a great fit for this role!

Location:

We prefer this role to work from our Beijing office (Guomao) at least 1-2 days/week.

Travel Expectations:

We offer several opportunities for in-person team gatherings, including but not limited to project meetings, regional meetups, and company-wide events. We expect our employees to attend these gatherings at least once per quarter. These gatherings provide essential opportunities for collaboration, communication, and team building.

Compensation:
Liftoff offers all employees a full compensation package that includes equity and health/vision/dental benefits associated with your country of residence. Base compensation will vary based on the candidate's location and experience.

The annual OTE (on-target earning = base + on-target bonus) for this role in Beijing is RMB 550,000 - 665,000

Get To Know Our Team:

This position will be located in either Hong Kong, Taiwan or Shanghai

Agoda launched Flights in 2019 and is now scaling rapidly to become a leading Flights OTA across APAC. With Greater China identified as a key growth market, we are expanding our commercial team to capture this opportunity.

The Opportunity:

As the Senior Manager for Flights in Greater China, you will play a pivotal role in shaping Agoda’s market presence, driving partner strategy, and building the foundations for long-term success. This is a high-impact, highly visible role at the intersection of commercial negotiations, strategic partnerships, and cross-functional leadership. 

You’ll operate with end-to-end ownership of the Greater China market: identifying and closing new partnerships, optimizing performance with existing partners, and ensuring Agoda delivers unmatched value to travelers and suppliers alike. While this is an individual contributor role, you will function as Agoda’s commercial face in-market, working directly with C-level executives of our partners, supported by global teams across Product, Marketing, Finance, Legal, and more. 

This is a rare opportunity to join a start-up within a global leader, with the autonomy to move fast, take bold bets, and directly shape Agoda’s Flights success story. 

What You’ll Do:

• Set the strategy: define and execute market strategies for Greater China, balancing growth, profitability, and long-term competitive positioning. 

• Lead commercial negotiations: Own pricing, availability, and commercial terms with airline partners to maximize Agoda’s competitiveness. 

• Be the market voice: Act as the go-to expert on Greater China aviation and online travel, sharing insights with internal teams and shaping Agoda’s product and growth strategy. 

• Deliver partner success: Build deep, trusted executive-level relationships with suppliers, driving joint initiatives that enhance distribution, revenue, and customer experience. 

• Drive execution excellence: Ensure partners’ day-to-day needs are met by collaborating with Agoda’s regional supply teams, operations, and product specialists. 

• Analyze and optimize: Use data and insights to drive decision-making, identify opportunities, test solutions, and iterate quickly. 
• Innovate at scale: Conceptualize and launch new commercial models, distribution initiatives, and customer-facing features that unlock growth. 

What You’ll Bring:

• 5+ years of experience in the Flights / OTA / airline industry with strong exposure to commercial negotiations, distribution, and market strategy (experience in Greater China highly preferred). 

• Proven track record of delivering growth through partnerships, negotiations, and strategy execution. 

• Commercial acumen with the ability to balance short-term results and long-term market building. 

• Strong executive presence and communication skills in English; able to manage complex conversations at senior levels. 

• Entrepreneurial mindset with hands-on execution capabilities and comfort operating in fast-moving, ambiguous environments. 

• Analytical rigor; demonstrated ability to use data to shape decisions and influence stakeholders. 

• Experience developing and executing end-to-end business plans that cut across commercial, operational, legal, and marketing dimensions. 

Get To Know Our Team:

This position will be located in either Hong Kong, Taiwan or Shanghai

Agoda launched Flights in 2019 and is now scaling rapidly to become a leading Flights OTA across APAC. With Greater China identified as a key growth market, we are expanding our commercial team to capture this opportunity.

The Opportunity:

As the Senior Lead for Flights in Greater China, you will play a pivotal role in shaping Agoda’s market presence, driving partner strategy, and building the foundations for long-term success. This is a high-impact, highly visible role at the intersection of commercial negotiations, strategic partnerships, and cross-functional leadership. 

You’ll operate with end-to-end ownership of the Greater China market: identifying and closing new partnerships, optimizing performance with existing partners, and ensuring Agoda delivers unmatched value to travelers and suppliers alike. While this is an individual contributor role, you will function as Agoda’s commercial face in-market, working directly with C-level executives of our partners, supported by global teams across Product, Marketing, Finance, Legal, and more. 

This is a rare opportunity to join a start-up within a global leader, with the autonomy to move fast, take bold bets, and directly shape Agoda’s Flights success story. 

What You’ll Do:

• Set the strategy: define and execute market strategies for Greater China, balancing growth, profitability, and long-term competitive positioning. 

• Lead commercial negotiations: Own pricing, availability, and commercial terms with airline partners to maximize Agoda’s competitiveness. 

• Be the market voice: Act as the go-to expert on Greater China aviation and online travel, sharing insights with internal teams and shaping Agoda’s product and growth strategy. 

• Deliver partner success: Build deep, trusted executive-level relationships with suppliers, driving joint initiatives that enhance distribution, revenue, and customer experience. 

• Drive execution excellence: Ensure partners’ day-to-day needs are met by collaborating with Agoda’s regional supply teams, operations, and product specialists. 

• Analyze and optimize: Use data and insights to drive decision-making, identify opportunities, test solutions, and iterate quickly. 
• Innovate at scale: Conceptualize and launch new commercial models, distribution initiatives, and customer-facing features that unlock growth. 

What You’ll Bring:

• 5+ years of experience in the Flights / OTA / airline industry with strong exposure to commercial negotiations, distribution, and market strategy (experience in Greater China highly preferred). 

• Proven track record of delivering growth through partnerships, negotiations, and strategy execution. 

• Commercial acumen with the ability to balance short-term results and long-term market building. 

• Strong executive presence and communication skills in English; able to manage complex conversations at senior levels. 

• Entrepreneurial mindset with hands-on execution capabilities and comfort operating in fast-moving, ambiguous environments. 

• Analytical rigor; demonstrated ability to use data to shape decisions and influence stakeholders. 

• Experience developing and executing end-to-end business plans that cut across commercial, operational, legal, and marketing dimensions. 

Get To Know Our Team:

This position will be located in either Hong Kong, Taiwan or Shanghai

Agoda launched Flights in 2019 and is now scaling rapidly to become a leading Flights OTA across APAC. With Greater China identified as a key growth market, we are expanding our commercial team to capture this opportunity.

The Opportunity:

As the Lead for Flights in Greater China, you will play a pivotal role in shaping Agoda’s market presence, driving partner strategy, and building the foundations for long-term success. This is a high-impact, highly visible role at the intersection of commercial negotiations, strategic partnerships, and cross-functional leadership. 

You’ll operate with end-to-end ownership of the Greater China market: identifying and closing new partnerships, optimizing performance with existing partners, and ensuring Agoda delivers unmatched value to travelers and suppliers alike. While this is an individual contributor role, you will function as Agoda’s commercial face in-market, working directly with C-level executives of our partners, supported by global teams across Product, Marketing, Finance, Legal, and more. 

This is a rare opportunity to join a start-up within a global leader, with the autonomy to move fast, take bold bets, and directly shape Agoda’s Flights success story. 

What You’ll Do:

• Set the strategy: define and execute market strategies for Greater China, balancing growth, profitability, and long-term competitive positioning. 

• Lead commercial negotiations: Own pricing, availability, and commercial terms with airline partners to maximize Agoda’s competitiveness. 

• Be the market voice: Act as the go-to expert on Greater China aviation and online travel, sharing insights with internal teams and shaping Agoda’s product and growth strategy. 

• Deliver partner success: Build deep, trusted executive-level relationships with suppliers, driving joint initiatives that enhance distribution, revenue, and customer experience. 

• Drive execution excellence: Ensure partners’ day-to-day needs are met by collaborating with Agoda’s regional supply teams, operations, and product specialists. 

• Analyze and optimize: Use data and insights to drive decision-making, identify opportunities, test solutions, and iterate quickly. 
• Innovate at scale: Conceptualize and launch new commercial models, distribution initiatives, and customer-facing features that unlock growth. 

What You’ll Bring:

• 5+ years of experience in the Flights / OTA / airline industry with strong exposure to commercial negotiations, distribution, and market strategy (experience in Greater China highly preferred). 

• Proven track record of delivering growth through partnerships, negotiations, and strategy execution. 

• Commercial acumen with the ability to balance short-term results and long-term market building. 

• Strong executive presence and communication skills in English; able to manage complex conversations at senior levels. 

• Entrepreneurial mindset with hands-on execution capabilities and comfort operating in fast-moving, ambiguous environments. 

• Analytical rigor; demonstrated ability to use data to shape decisions and influence stakeholders. 

• Experience developing and executing end-to-end business plans that cut across commercial, operational, legal, and marketing dimensions. 

Impact In This Role

This role is one that creates an amplifying effect for the US based Sales team, enabling them to devote more of their time and energy to customer visits.  Fictiv is a fast-paced company and typically customers come to us with urgent needs.  The ability to service our customers in a quick manner is a key to our company's success.  

You will collaborate with cross-functional stakeholders to produce a higher level of sales conversion rates.  

You will report to the Costing and DFM team lead in Guangzhou.

What You’ll Be Doing

• Support an American based business unit of account executives with management of mission critical administrative tasks including, but not limited to:
• Maintaining and updating customer design files in the Fictiv ERP and CRM systems,
• Maintaining the order information in Fictiv’s system
• Collaborate with US sales team and China costing & DFM team for the 
• BOM management, File management, communication management etc
• Support some programs system management in the whole life cycle
• Support some system improvement project, collect the feedback from the engineers and provide that to the production team, follow up the project to the end.
• Providing customer coverage and quoting support for account executives when they are out of the office or otherwise indisposed

Desired Traits

• 1-3 years relevant experience(better to have)
• BS/BA degree preferred (better to have)
• Manufacturing or international logistic or international trade or English major educational background (should have)
• Unparalleled verbal and written communication ability (Must have)
• Detail oriented and strong organizational skills (Should have)
• English fluency in reading and writing.  Moderate English proficiency in speaking and listening (Must have)
• Demonstrated expertise with modern sales tools (CRM and ERP) (better to have)

Perks and Benefits

Housing fund, and social insurance, commercial insurance for employee and your child

Annual leave, paid sick leave

Team celebrations

Annual training opportunities including English learning, technical skills certifications,

Yearly health check-up

And much, much more!

Interested in learning more?  We look forward to hearing from you soon.