Toshiba Global Commerce Solutions is seeking a hands-on Senior Enterprise Architect to lead end-to-end solution delivery, combining platform development, client engagement, and partner integrations for major retail platform. This role unifies architecture leadership (design, trade-offs, governance), platform building (infrastructure, core capabilities), client solution delivery (discovery, implementation, support), and AI-enabled acceleration to ensure high-quality, scalable, and future-ready solutions.

You will own the complete architecture lifecycle — from discovery and design to delivery and operational readiness — guiding both the Discovery Track (rapid prototyping, feasibility validation, client alignment) and the Delivery Track (production implementation, measurable outcomes) while building the underlying platform capabilities that enable future solutions. The ideal candidate blends deep architecture expertise, software development, client engagement skills, integration experience, and practical use of AI-assisted development tools to accelerate delivery while maintaining architectural integrity and operational excellence.

Key Focus Areas

Platform Infrastructure & Core Capabilities

• Design and implement scalable platform infrastructure to support emerging use cases and product evolution.
• Build and evolve core platform capabilities — APIs, microservices, data pipelines, and shared services.
• Define architecture patterns and frameworks that enable rapid feature development and platform extensibility.
• Lead technical design for new product capabilities as business requirements evolve.

Client Engagement & Solution Delivery

• Own end-to-end solution delivery for client projects, converting business needs into validated architectures and working implementations.
• Lead client-facing architecture activities: facilitate workshops, present technical solutions, drive approvals, and act as subject-matter expert.
• Translate discovery outcomes into structured delivery backlogs that preserve design intent and architecture standards.
• Ensure traceability from business requirements to implemented solutions with full operational accountability.

Product & Partner Integration Architecture

• Own integration architecture design across partner ecosystems — payments, loyalty, inventory, and cloud services.
• Define and enforce integration patterns, API contracts, and data models ensuring interoperability and scalability.
• Establish and maintain partner integration architectures, including authentication, error handling, and versioning strategies.
• Govern solution design and trade-offs with a focus on performance, security, and operational resilience.

Dual-Track Delivery Leadership

• Lead Discovery and Delivery Tracks within Dual-Track Agile — from exploratory prototypes to validated production implementations.
• Drive Discovery Track activities: rapid prototyping, feasibility validation, and stakeholder alignment before full implementation.
• Translate discovery outcomes into delivery backlogs while maintaining architecture quality and non-functional requirements.
• Ensure seamless transition from discovery to delivery with clear design intent and technical specifications.

AI-Enabled Engineering Acceleration

• Apply AI-assisted tools and workflows (e.g., GitHub Copilot, Cursor, Claude Code) for design, coding, test generation, and documentation.
• Introduce spec-driven and automated validation patterns that improve delivery speed and consistency.
• Coach teams on responsible and practical use of AI to enhance quality and productivity across the software lifecycle.
• Instrument and leverage agentic workflows to accelerate prototyping, code generation, and automated validation.

Hands-On Technical Contribution

• Build production-quality implementations of critical platform components, client solutions, and new infrastructure.
• Lead by example through active coding, prototyping, and technical problem-solving.
• Implement and demo reference code or critical components for both platform capabilities and client solutions.
• Participate in code reviews and hands-on delivery of complex features.
• Work primarily with cloud-native stacks (Java/Spring Boot, TypeScript, React/Vue, Docker/Kubernetes).

Governance, Mentorship & Continuous Improvement

• Define and uphold architecture standards, reusable patterns, and non-functional requirements (security, scalability, observability).
• Mentor engineers and junior architects on design practices, infrastructure patterns, and AI-assisted development.
• Conduct code reviews and enforce architecture governance, promoting best practices across teams.
• Contribute to platform strategy — identifying reusable assets, shared APIs, and infrastructure opportunities.

Key Responsibilities

Architecture & Design

• Lead end-to-end solution architecture across discovery, design, delivery, and operational readiness for both platform and client solutions.
• Design and build new platform infrastructure to support emerging product requirements and use cases.
• Produce and maintain key architectural artifacts: ADRs, interface contracts, data flow diagrams, infrastructure specs, sequencing diagrams, migration/rollback plans, and traceability matrices.
• Define and enforce architecture standards, integration patterns, and non-functional requirements across all solutions.

Platform Development

• Write production code for critical platform features and infrastructure components.
• Build core platform capabilities that enable rapid feature development and solution delivery.
• Establish reusable patterns, shared services, and API-first designs for platform extensibility.

Client Engagement

• Serve as active technical lead in client engagements: facilitate workshops, present solutions, make trade-off decisions.
• Lead Discovery Track activities, rapidly prototyping and validating solutions with stakeholders.
• Drive approvals and alignment across business and technical stakeholders.

Integration & Partnerships

• Establish and maintain partner integration architectures across third-party ecosystems.
• Govern architecture consistency across partner integrations and internal product lines.
• Define authentication strategies (OAuth, SAML, API keys), error handling, and API versioning.

Quality & Governance

• Ensure architecture quality gates and participate in design reviews and release sign-offs.
• Identify and mitigate architecture risks — compatibility, data integrity, scalability, and partner dependencies.
• Own risk analysis and mitigation for architecture decisions, including backward compatibility and compliance constraints.

Continuous Improvement

• Contribute to continuous improvement through reusable patterns, automation, and cross-team alignment.
• Mentor and upskill engineers and architects on AI-assisted development, Dual-Track workflows, and platform best practices.
• Contribute to platform and portfolio strategy, identifying gaps requiring investment and reusable assets.

Qualifications

Must-Have

• Bachelor's degree in Computer Science, Engineering, or equivalent experience.
• 10+ years of professional software development experience, including recent hands-on coding and prototyping in modern technology stacks.
• 5+ years designing cloud-native, microservices, or event-driven architectures (Azure or equivalent cloud platforms).
• Strong experience building platform infrastructure and scalable backend systems.
• Proven experience owning end-to-end solution delivery, including design, implementation, and post-release operational accountability for medium-to-large projects.
• Experience with partner integrations — payments, SaaS APIs, loyalty, inventory, or authentication providers.
• Hands-on experience building prototypes or reference implementations to validate architecture and solution feasibility.
• Expertise in API-first design (REST/OpenAPI).
• Experience with relational/non-relational databases (SQL/NoSQL).
• Solid grasp of containerization, CI/CD, and Kubernetes-based delivery pipelines.
• Practical experience with generative AI and AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor).
• Excellent stakeholder communication skills, able to facilitate workshops, present technical solutions, and collaborate across business and engineering teams.
• Proven leadership in mentoring engineers, conducting code reviews, and enforcing architecture governance.

Preferred

• Strong retail platform domain knowledge (POS systems, store operations, payment processing).
• Certifications such as Azure Solutions Architect, AWS Solutions Architect, or equivalent.
• Experience with API Gateway or Integration Platforms (Azure APIM, Kong, Apigee, MuleSoft, Boomi).
• Solid understanding of API security and compliance (OAuth 2.0/OIDC, JWT, PCI).
• Familiarity with formal specifications (OpenAPI, AsyncAPI, JSON Schema) for contract-driven development.
• Background in distributed systems, microservices architecture, and infrastructure as code.
• Experience leading Dual-Track Agile processes, managing both Discovery and Delivery Tracks, and translating discovery outcomes into actionable backlog items.
• Experience contributing to platform strategy, reusable assets, and API-first designs.

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons. 
• Pension plan.
• 12 days of vacation plus 6 floating days.

EO: Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

The opportunity:

As Flexport embarks on our goals for 2026 and beyond, we will be rapidly expanding our presence in new markets. As Country Manager, you will build and lead our local teams, drive our market presence, oversee end-to-end operations, and cultivate partnerships with local partners to ensure seamless service delivery and growth. You will establish and infuse Flexport’s culture and values in daily operations, exhibiting grit and a bias to action. This role is pivotal to our success in expanding across LATAM and delivering exceptional value to our customers.

You will:

• Lead and Manage Operations: Oversee all operational aspects of our business in the country, ensuring efficiency, compliance, and alignment with global standards.
• Develop and Execute Strategy: Build and implement local business strategies that align with regional and global objectives, driving growth and profitability.
• Foster Partnerships: Identify, negotiate, and maintain partnerships with local partners to optimize service offerings and expand our network.
• Manage and Grow the Team: Recruit, develop, and lead a high-performing local team, fostering a culture of excellence and accountability.
• Drive Customer Success: Ensure outstanding customer experience by maintaining service quality, resolving issues, and building long-term client relationships.
• Own and execute Flexport Mexico’s commercial strategy: Overseeing the local sales organization to drive growth with existing customers while acquiring new logos and expanding Flexport’s footprint in the Mexican market.
• Monitor Market Trends: Analyze local market trends, customer needs, and competitive landscapes to identify new opportunities and maintain a competitive edge.
• Ensure Compliance: Uphold legal, regulatory, and ethical standards across all aspects of the operation.

You should have:

• Leadership Experience: 10+ years of progressive experience in logistics, freight forwarding, or supply chain management, with a minimum of 7 years in a leadership role.
• Commercial & Sales Experience: You have a proven track record in growing freight forwarding business in Mexico, holding strong relationships with local buyers of freight forwarding services.
• Market Knowledge: Deep understanding of the logistics landscape in the Mexico market and experience working with local partners, airlines, shipping lines, and government regulations.
• Strategic Thinking: Proven ability to develop and execute operational strategies that drive growth and efficiency.
• Partnership Building: Strong negotiation and relationship-building skills, with experience managing customer and partner relationships
• Operational Expertise: Hands-on experience managing complex supply chain operations, including process improvement and technology implementation.

About the Role

We’re looking for a detail-oriented, creatively-driven Senior Brand Designer to support the execution and evolution of Flexport’s visual identity across multiple touch points. We want someone who is a systems thinker and is skilled at creating scalable design solutions and thinking holistically about the brand ecosystem. This role blends hands-on design work with project and vendor management, ensuring consistency, quality, and speed across a wide variety of brand expressions—from our website and marketing campaigns to sales decks and internal presentations.

You’ll partner closely with marketing, product, and executive teams to produce thoughtful, on-brand creative that elevates our message and moves our business forward.

You Will

• Production & Event Design: Translate creative strategy into a cohesive brand experience across digital platforms and physical spaces—ranging from large-scale event signage and spatial wayfinding to premium swag and print collateral.
• Website Design: Design and maintain brand-forward web experiences in close partnership with web developers and digital marketers.
• Presentation & Deck Design: Build and refine executive presentations, sales materials, and keynote visuals that are both beautiful and effective.
• Illustration & Graphics: Create and manage a library of custom illustrations, icons, and infographics to support Flexport’s storytelling.
• Photo Editing & Management: Curate and edit photography for use across marketing channels; maintain our image library to ensure easy access and brand alignment.
• Vendor Management: Oversee external design vendors and contractors, ensuring they deliver high-quality work on time and on brand.

You Should Have

• 5-7 years of experience in brand design, visual communication, or similar creative role—ideally at a fast-paced tech or B2B company.
• A strong portfolio showcasing a range of production and digital design work, with a keen eye for layout, typography, and visual hierarchy.
• Expertise in Adobe Creative Suite, Figma, Canva, and presentation tools like Google Slides.
• Well-versed in leveraging AI to enhance the creative process.
• Experience working within and evolving brand guidelines.
• Strong project management and communication skills; able to manage multiple workstreams and stakeholders simultaneously.
• Experience managing creative vendors or freelancers is a plus.
• Familiarity with web development or CMS platforms [Contentful].

This is a temporary contract position.

#LI-onsite

About the Role

We’re looking for a detail-oriented, creatively-driven Senior Brand Designer to support the execution and evolution of Flexport’s visual identity across multiple touch points. We want someone who is a systems thinker and is skilled at creating scalable design solutions and thinking holistically about the brand ecosystem. This role blends hands-on design work with project and vendor management, ensuring consistency, quality, and speed across a wide variety of brand expressions—from our website and marketing campaigns to sales decks and internal presentations.

You’ll partner closely with marketing, product, and executive teams to produce thoughtful, on-brand creative that elevates our message and moves our business forward.

You Will

• Production & Event Design: Translate creative strategy into a cohesive brand experience across digital platforms and physical spaces—ranging from large-scale event signage and spatial wayfinding to premium swag and print collateral.
• Website Design: Design and maintain brand-forward web experiences in close partnership with web developers and digital marketers.
• Presentation & Deck Design: Build and refine executive presentations, sales materials, and keynote visuals that are both beautiful and effective.
• Illustration & Graphics: Create and manage a library of custom illustrations, icons, and infographics to support Flexport’s storytelling.
• Photo Editing & Management: Curate and edit photography for use across marketing channels; maintain our image library to ensure easy access and brand alignment.
• Vendor Management: Oversee external design vendors and contractors, ensuring they deliver high-quality work on time and on brand.

You Should Have

• 5-7 years of experience in brand design, visual communication, or similar creative role—ideally at a fast-paced tech or B2B company.
• A strong portfolio showcasing a range of production and digital design work, with a keen eye for layout, typography, and visual hierarchy.
• Expertise in Adobe Creative Suite, Figma, Canva, and presentation tools like Google Slides.
• Well-versed in leveraging AI to enhance the creative process.
• Experience working within and evolving brand guidelines.
• Strong project management and communication skills; able to manage multiple workstreams and stakeholders simultaneously.
• Experience managing creative vendors or freelancers is a plus.
• Familiarity with web development or CMS platforms [Contentful].

This is a temporary contract position.

#LI-onsite

About the Role

We’re looking for a detail-oriented, creatively-driven Senior Brand Designer to support the execution and evolution of Flexport’s visual identity across multiple touch points. We want someone who is a systems thinker and is skilled at creating scalable design solutions and thinking holistically about the brand ecosystem. This role blends hands-on design work with project and vendor management, ensuring consistency, quality, and speed across a wide variety of brand expressions—from our website and marketing campaigns to sales decks and internal presentations.

You’ll partner closely with marketing, product, and executive teams to produce thoughtful, on-brand creative that elevates our message and moves our business forward.

You Will

• Production & Event Design: Translate creative strategy into a cohesive brand experience across digital platforms and physical spaces—ranging from large-scale event signage and spatial wayfinding to premium swag and print collateral.
• Website Design: Design and maintain brand-forward web experiences in close partnership with web developers and digital marketers.
• Presentation & Deck Design: Build and refine executive presentations, sales materials, and keynote visuals that are both beautiful and effective.
• Illustration & Graphics: Create and manage a library of custom illustrations, icons, and infographics to support Flexport’s storytelling.
• Photo Editing & Management: Curate and edit photography for use across marketing channels; maintain our image library to ensure easy access and brand alignment.
• Vendor Management: Oversee external design vendors and contractors, ensuring they deliver high-quality work on time and on brand.

You Should Have

• 5-7 years of experience in brand design, visual communication, or similar creative role—ideally at a fast-paced tech or B2B company.
• A strong portfolio showcasing a range of production and digital design work, with a keen eye for layout, typography, and visual hierarchy.
• Expertise in Adobe Creative Suite, Figma, Canva, and presentation tools like Google Slides.
• Well-versed in leveraging AI to enhance the creative process.
• Experience working within and evolving brand guidelines.
• Strong project management and communication skills; able to manage multiple workstreams and stakeholders simultaneously.
• Experience managing creative vendors or freelancers is a plus.
• Familiarity with web development or CMS platforms [Contentful].
• Professional fluency in English and Spanish (written and verbal) is required.

This is a temporary contract position.

#LI-onsite

About the Role

We’re looking for a detail-oriented, creatively-driven Senior Brand Designer to support the execution and evolution of Flexport’s visual identity across multiple touch points. We want someone who is a systems thinker and is skilled at creating scalable design solutions and thinking holistically about the brand ecosystem. This role blends hands-on design work with project and vendor management, ensuring consistency, quality, and speed across a wide variety of brand expressions—from our website and marketing campaigns to sales decks and internal presentations.

You’ll partner closely with marketing, product, and executive teams to produce thoughtful, on-brand creative that elevates our message and moves our business forward.

You Will

• Production & Event Design: Translate creative strategy into a cohesive brand experience across digital platforms and physical spaces—ranging from large-scale event signage and spatial wayfinding to premium swag and print collateral.
• Website Design: Design and maintain brand-forward web experiences in close partnership with web developers and digital marketers.
• Presentation & Deck Design: Build and refine executive presentations, sales materials, and keynote visuals that are both beautiful and effective.
• Illustration & Graphics: Create and manage a library of custom illustrations, icons, and infographics to support Flexport’s storytelling.
• Photo Editing & Management: Curate and edit photography for use across marketing channels; maintain our image library to ensure easy access and brand alignment.
• Vendor Management: Oversee external design vendors and contractors, ensuring they deliver high-quality work on time and on brand.

You Should Have

• 5-7 years of experience in brand design, visual communication, or similar creative role—ideally at a fast-paced tech or B2B company.
• A strong portfolio showcasing a range of production and digital design work, with a keen eye for layout, typography, and visual hierarchy.
• Expertise in Adobe Creative Suite, Figma, Canva, and presentation tools like Google Slides.
• Well-versed in leveraging AI to enhance the creative process.
• Experience working within and evolving brand guidelines.
• Strong project management and communication skills; able to manage multiple workstreams and stakeholders simultaneously.
• Experience managing creative vendors or freelancers is a plus.
• Familiarity with web development or CMS platforms [Contentful].

This is a temporary contract position.

#LI-onsite

PRIMARY PURPOSE

Varicent’s Customer Success team is seeking a Customer Enablement & Product Consultant to lead the delivery and evolution of our live Varicent product enablement sessions. The goal of these programs is to ensure learners not only understand our platforms but can confidently apply their knowledge in their day-to-day roles. This role is key in empowering users through practical, scenario-based learning—emphasizing the "why" and "how" behind tasks.

This role centers on delivering virtual instructor-led training sessions (vILT) for Varicent’s Admin Enablement Program and our What’s New webinar series, while also shaping the design and scalability of these and future programs. As a member of the team, you will also serve as a mentor and leader—helping to guide training strategy and content development, develop peers, design new programs, and represent Education in cross-functional initiatives.

KEY RESPONSIBILITIES

Program Design & Development
• Partner with instructional designers and product SMEs to develop and iterate on vILT curriculum, ensuring content is technically accurate, engaging, and aligned with customer needs
• Identify gaps and opportunities within the Admin Enablement Program and broader customer learning ecosystem, proposing new modules, tracks, or learning formats
• Ensure training materials reflect the most recent Varicent product updates, features, and best practices
• Incorporate adult learning principles and interactive techniques into training content to drive engagement and retention
• Collaborate with Enablement, Support, and Product teams to maintain alignment between training objectives and customer success goals
• Contribute to the development of learning strategies that blend vILT, on-demand content, and job aids for a comprehensive learning experience

Enablement Delivery

• Deliver polished, high-impact virtual training sessions to Varicent customers through regularly scheduled Admin Enablement and webinar sessions
• Facilitate interactive learning experiences using virtual platforms (e.g., Zoom, zuddl, Kahoot, Docebo), incorporating polls, exercises, Q&A, and real-world use cases
• Adapt delivery based on customer audience, engagement level, and learner feedback in real time
• Support post-session follow-up by gathering and analyzing participant feedback, and contributing to the refinement of future sessions
• Represent Education in Varicent sponsored customer-facing events (such as our Unlock series), bringing energy, credibility, and expertise to each training and networking interaction
• Serve as a facilitator for critical or high-profile training

Leadership

• Act as a voice within the trainer cohort, modeling excellence in training delivery, preparation, and professionalism
• Mentor and support facilitators, offering guidance on instructional techniques, facilitation strategies, and technical product knowledge
• Contribute to onboarding and skill development for new team members within the Customer Education or Customer Success teams
• Provide input into team processes, facilitation standards, and best practices to ensure consistency and quality across vILT experiences
• Represent the training team in cross-functional working groups, such as product enablement task forces, customer success strategy teams, or education planning sessions
• Champion the customer education perspective in internal conversations, helping the broader organization understand the impact of training on adoption, satisfaction, and retention
• Assist in roadmap planning for the Admin Enablement Program by identifying training needs from customer feedback, support trends, product evolution, or business objectives
• Lead special projects that contribute to the growth and visibility of the Customer Education function, such as piloting new learning formats, building partnerships, or presenting internally
• Investigate and propose new technologies, particularly Generative AI, to improve the learning experience and drive efficiency in ILT operations

SKILLS & EXPERIENCE

• 6+ years of experience in instructional delivery, technical training, or customer enablement.
• Strong understanding of software products, preferably in incentive compensation, enterprise SaaS, or analytics.
• Excellent presentation, facilitation, and communication skills.
• Ability to translate complex technical concepts into practical, learner-friendly content.
• Experience with virtual learning platforms (e.g., Zoom, zuddl), team sharing / collaboration (e.g. Slack, Confluence, Jira, Sharepoint) and LMS tools (e.g. Docebo).
• Experience working with or training users on Varicent or similar compensation management platforms. Prior Varicent product knowledge is a bonus
• Demonstrated expertise in adult learning, instructional design, or facilitation best practices
• Ability to lead cross-functional initiatives and influence stakeholders at multiple levels
• Proven track record of mentoring peers and contributing to team growth and maturity
• Strong organizational and time management skills, with an ability to balance delivery and strategic contributions
• Customer-obsessed, flexible, and collaborative—driven to make every learner experience count

Clari + Salesloft are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.

With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.

Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future.

At Salesloft, our Billings and Collections Revenue Analyst will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Finance and Corporate Services department This role will be an integral part in the organization’s order-to-cash and customer analytics process and will contribute to the organization’s financial processes and play a critical role in customer account reconciliations, activities, and key performance indicators.

On a day-to-day basis, you will be responsible for partnering with various departments to ensure exceptional customer service for our customers.  Specifically, you will: 

• Maintain ownership for managing and mitigating accounts receivable delinquency. This will require reaching out to customers in a fast-paced, goal-oriented accounting and finance department. 
• Manage and triage billing cases to reach a resolution
• Support all of the revenue accounting needs

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to create a culture of cash and build best-in-class credit & risk management policies. You will have an opportunity to make a difference. 

WHAT WE’RE LOOKING FOR:

We are seeking a results-oriented, motivated, self-driven individual with a proven track record of successful invoice collections operations and customer service, preferably in a high-growth software as a service environment.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Billings and Collections Revenue Analyst is the career path for you!

THE TEAM:

Our Salesloft’s Finance and Corporate Services team is comprised of seasoned and up-and-coming Saas accounting and financial professionals who are all aligned on one vision and mission:

• Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes
• Mission: Bring science to the art of sales 

The Finance and Corporate Services team consists of results-oriented SaaS accounting and finance professionals that are committed to supporting and adding-value to the business mission of redefining the Sales Engagement space and activating the authentic seller in all of us.

They are also the epitome of our core values and every day they… Lead with humility and respect, Earn customer trust, Put team over self, Redefine what’s possible and Deliver big results. 

THE SKILL SET:

• Proven experience with collections, accounts receivable, and billing core functions in a high-growth, fast-paced environment.
• 2-4+ years of progressive customer service and/or Revenue Analyst experience
• Experience in full cycle order to cash process for a software and subscription-based revenue company
• Proven knowledge of collection techniques 
• A problem solver with great attention to detail and strive to provide customers with world-class experience. 
• Working experience with NetSuite, Salesforce, and/or YayPay/Tesorio is a plus
• Highly detail-oriented and organized in work and ability to meet assigned deadlines
• Ability to act and operate independently
• Strong analytical skills with high proficiency in Excel
• Ability to work cooperatively and collaboratively with all levels of employees, and management to maximize performance, creativity, problem solving, and results
• Strong interpersonal, written and oral communication, and facilitation skills which will enable him/her to interact with a range of personalities and styles and be able to establish effective relationships with all levels of the organization.
• Demonstrated ability to multi-task and balance numerous priorities in a fast-paced operational environment.
• Takes ownership; ability to set a strategy and motivate others to achieve necessary deliverables
• Unquestionable integrity and personal ethics
• Bachelor's degree

Please note that all official communication regarding job opportunities at Clari + Salesloft will come from an @clari.com  or @ salesloft.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari + Salesloft, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Careers site.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment — all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration.

#LI-REMOTE

This is an onsite role based at Nextiva’s Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment. 

Provides focus and drives consistency in the execution of all customer service-related matters and answering inbound and outbound calls from existing customers. Our Customer Care teams foster trust with existing customers by both educating and selling them on the value of Nextiva.

The successful Customer Service Representative will develop and execute a customer-focused strategy that will lead to greater retention and drive repurchase loyalty and will nurture the customer relationship acting as a sales enabler to drive repurchase loyalty toward Nextiva equipment and services. This individual ensures maximum correlation between customer requirements and Nextiva products and/or services to strive for consistent delivery by exceeding customer expectations. Additionally, they will aim to uphold the Nextiva mission statement of AMAZING Service while holding accountability for all departments and team members.

• Over 90% of the communication in this role will be in English (verbal & written). Please send us your resume in English when applying
• This person will be an employee of Nextiva, supporting Nextiva customers 
• This position will be 100% on-site at our Nextiva Guadalajara office.  Want to check out our AMAZING culture? Follow Nextiva Mexico on Instagram: @nextiva_mexico 
• Be sure to check out our rewards & benefits listed below 

The Day-to-Day:

• Inbound and outbound point-of-contact for service-related activities, ensures consistent communication and sells the value of the Nextiva product line.
• Responsible for answering calls out of a live queue.
• Utilize real time resources to overcome customers objectives and cancellations.
• Address service removal and cancellation requests while addressing a variety of customer needs within different levels of complexity.
• Focusing on determining the root cause; selecting and explaining the best solution; expediting correction or adjustment for first call.
• Responds with a sense of urgency and accuracy to overcome customers objectives and cancellations.
• Expediting correction or adjustment; following up to ensure timely resolution and to provide the best customer experience and a positive business relationship moving forward.
• Account retention, account reconciliation, account updates, document requests, invoices, contract negotiations, etc.
• Coordinates service activities with Nextiva’s Legal, Sales, Operations, Billing, Collections and Technical Support teams to ensure all customer needs and expectations are met.
• Ensures compliance levels are met in accordance with all maintenance contracted service level agreements.
• Ability to identify the customers need and recommend additional Nextiva products and services.
• Demonstrates excellent interpersonal, written, and oral communication skills Including the ability to ask probing questions to understand concerns and overcome objections while finding opportunities to upsell or cross sells.
• Meets Quality Assurance Requirements and other key performance metrics.

Job Qualification/Requirements:

• 2+ years of retention/sales experience or customer-facing phone support with a strong practice of empathy, confidence, and assertiveness when communicating with customers.
• English language fluency required (both verbal and written).
• Be comfortable to communicate with customers by phone, email, and chat.
• High sense of urgency and demonstrated ability to take ownership and meet defined metrics.
• Ability to cross-sell and/or upsell when appropriate.
• Strong problem-solving, negotiation, and customer retention skills.
• Proven experience in delivering and communicating on time.
• Ability to establish and maintain strong cross-departmental relationships.
• Excellent written and verbal communication skills.
• Proficient in MS Office/ Office 365 (Word, Excel, PowerPoint), Google, Microsoft Teams
• Ability to thrive in a fast-paced, constantly evolving environment.
• 100% on-site.
• This position demands the capacity to work flexible hours, and there may be instances where additional work hours, as well as weekend and holiday shifts, may be required.
• The candidate must have reliable transportation and be able to work Nextiva’s Arizona time (MST).

Competencies:

• Oral/Written/Persuasive Communication, Interpersonal Awareness and Influencing Others

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.

• Health 🍏- Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
• Insurance 💼- Life Insurance (24 times your monthly salary)
• Work-Life Balance ⚖️ - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
• Financial Security 💰- Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
• Wellness 🤸‍- Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱- Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

#LI-AL1 #LI-Onsite

ABOUT THE COMPANY:

Clari + Salesloft are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.

With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.

Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future.

THE OPPORTUNITY:

At Clari + Salesloft, our Business Systems/Salesforce Administrator will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Enterprise Business Systems Team - leading strategy, planning, implementation, advanced configuration, and business process optimization efforts primarily within Salesforce (Sales Cloud and Service Cloud), with significant overlap into our interconnected go-to-market (GTM) systems. You will have a passionate, capable team supporting you. 

On a day-to-day basis, you will be responsible for the strategy, development, and architecture of systems aligned to a business function. Specifically, you will:

• Serve as a Salesforce Administrator for Sales Cloud and Service Cloud, executing complex configuration, declarative development, security, and maintenance.
• Partner with stakeholders not just to fulfill requests, but to interrogate business processes and uncover the root challenges behind every feature request.
• Manage the integration and data flow between Salesforce and key marketing/sales enablement systems
• Act as the product owner for key business systems, defining product roadmaps, prioritizing features, and managing the system lifecycle
• Integrations and advanced configurations/support
• Collaborate with business leaders across departments to align system strategies with business goals and develop integrated system roadmaps
• Identify and implement system-driven solutions to optimize business processes, improve efficiency, and reduce manual effort
• Create and maintain comprehensive documentation of system data flows, business processes, and configurations to ensure knowledge sharing and system maintainability
• Establish and enforce standards and procedures for system configuration management to ensure consistency, reliability, and compliance

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to impact how we operate internally through technology. You will have an opportunity to make a difference. 

WHAT WE’RE LOOKING FOR:

We are seeking a business systems expert - someone with a drive to produce positive change and an eye for detail. You will have a keen eye for opportunities to improve systems and processes, and you are excited to work cross-functionally to make it happen. You are passionate about building relationships, aligning system outcomes to business goals, and helping others succeed. To thrive in this role, you will constantly be developing your skills, keeping up with software trends, building great relationships internally - understanding their priorities and challenges, and networking externally to learn from others’ experiences. You possess an innate curiosity that drives you to pull on threads until you fully understand a functionality or problem.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Business Systems Administrator is the career path for you!

THE TEAM:

Our Clari + Salesloft Enterprise Business Systems team is comprised of seasoned and up-and-coming systems experts who are all aligned on one vision and mission:

• Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes
• Mission: Bring science to the art of sales 

The Enterprise Business Systems team consists of administrators and engineers who drive the business forward and forge their own success.  The Lofters on our team share a few common traits: they are self-starters, passionate about solving complex challenges, naturally curious, driven to learn and grow their skills, and aggressively pursuing AI efficiencies.

THE SKILL SET:

• Bachelor's degree 
• 2+ years hands-on experience as a Salesforce Administrator/Business Analyst
• Salesforce Certification is a plus
• Strong understanding of enterprise business systems (e.g., CRM, ERP, HRIS).
• Experience in Sales or Business Operations is a plus
• Experience in designing, implementing, and supporting enterprise-level business systems.
• Proven experience with system integrations and middleware technologies.
• Excellent analytical, problem-solving, and process optimization skills.
• Strong communication, collaboration, and stakeholder management abilities.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Experience with business process mapping and documentation.
• Knowledge of system configuration management principles and best practices.
• Ability to define and promote best practices for system usage and administration.
• Project management skills, including planning, execution, and risk management.

At Clari + Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings.

We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law.

If you’re excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply. We are actively hiring across multiple geographies and would love to welcome passionate, curious, and mission-driven individuals to our growing team. Explore our open roles and consider joining us!

#LI-Remote

Please note that all official communication regarding job opportunities at Clari + Salesloft will come from an @clari.com  or @ salesloft.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari + Salesloft, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Careers Page.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment — all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration.

Job Title: Video Producer 

Location: This is a hybrid position, which will require the ability to be onsite in our Guadalajara, Mexico office as needed. Candidates must be based in Guadalajara

ABOUT THE COMPANY:

Clari + Salesloft are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.

With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.

Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future.

THE OPPORTUNITY:

At Clari + Salesloft, our Video Producer  will be pivotal to our company’s success. You will be the operational heartbeat of our fast-growing and high-performing Creative & Content Team. 

On a day-to-day basis, you will be responsible for video production on our team. Specifically, you’ll excel in: 

• End-to-End Production Management: Lead the full lifecycle of video projects from initial ideation and pre-production through filming, editing, and final distribution.
• Creative Strategy & Storytelling: Establish and maintain a strong creative point of view for our videos, defining the style, pacing, and tone of video narratives.
• Cross-Functional Collaboration: Partner with content writers and the Creative team to translate complex technical concepts or business objectives into compelling visual storyboards, and collaborate with product marketing, product, and other stakeholders as appropriate to ensure accuracy, project alignment and execution.
• On-Set Leadership: Direct on-set production by managing talent, coordinating film crews, and overseeing technical logistics for both in-studio and field locations.
• Post-Production Oversight: Oversee or execute high-quality editing workflows, including motion graphics, color grading, and sound design, to ensure a polished final product.
• Vendor & Partner Management: Serve as the primary point of contact for external agencies and vendors, including negotiating rates and authoring Statements of Work (SOWs).
• Platform Optimization: Tailor and optimize video assets for various digital platforms—from short-form social media to long-form educational content—to maximize engagement.
• Stakeholder Diplomacy: Facilitate the review process by vetting and prioritizing feedback from multiple stakeholders, resolving creative conflicts, and advocating for production quality.
• Resource & Budget Tracking: Manage production funds efficiently, providing comprehensive overviews of project expenses and ensuring work is executed in a highly optimized manner.

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to create and manage video content for a high impact team.

WHAT WE’RE LOOKING FOR:

We are looking for a visionary Video Producer to join our team and lead the charge in how we tell our story to the world. In this role, you won't just be "making videos"—you’ll be turning complex ideas into human-centric narratives that resonate across our site, social channels, and global campaigns.

You’ll act as both a hands-on creator and producer. Whether you are following a customer story in the field, directing a high-stakes product launch in a studio, or collaborating with content writers and cross-functional stakeholders to define and refine video deliverables, you bring a sharp "point of view" and an obsession with quality. We operate in a fast-paced, iterative environment where autonomy is expected and storytelling is our most powerful tool for growth.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Video Producer is the role for you!

THE TEAM:

Our  Clari + Salesloft Creative & Content team is comprised of seasoned and up-and-coming designers, writers, web designers, content marketers and comms professionals who are all aligned on one vision and mission:

• Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes
• Mission: Bring science to the art of sales

THE SKILL SET:

• Proven Experience: 5+ years in video production roles within an agency, in-house creative team, or production house.
• Technical Mastery: Expert proficiency in industry-standard tools (e.g., Adobe Premiere Pro, DaVinci Resolve) and a solid grasp of color grading and sound design.
• Cinematography Expertise: Hands-on experience with professional camera systems (e.g., Sony, RED, or Blackmagic) and technical settings like RAW/Log and frame rates.
• Strategic Thinking: The ability to "extract the human narrative" from technical meetings and translate it into a visual storyboard.
• Project Management: Exceptional organizational habits with experience managing production budgets, SOWs, and licensing rights.
• Autonomy: A self-starter mentality, comfortable with frequent travel and the ability to identify stories as they unfold in real-time.

NICE TO HAVE SKILLS:

• Advanced Motion Graphics: Proficiency in After Effects or Cinema 4D.
• Aerial Cinematography: Licensed drone pilot with experience in cinematic capture.
• Global Production: Experience managing localization for international video markets.
• AI Video Tools: Familiarity with emerging AI tools to streamline production and editing workflows.

At Clari + Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings.

We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law.

If you’re excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply. We are actively hiring across multiple geographies and would love to welcome passionate, curious, and mission-driven individuals to our growing team. Explore our open roles and consider joining us!

#LI-Hybrid

Please note that all official communication regarding job opportunities at Clari + Salesloft will come from an @clari.com  or @ salesloft.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari + Salesloft, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Careers Page.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment — all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration.

Job Title: Senior Creative Program Manager 

Location:   This is a hybrid position, which will require the ability to be onsite in our Guadalajara, Mexico office as needed. Candidates must be based in Guadalajara.

 THE COMPANY:

Clari + Salesloft are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.

With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.

Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future.

THE OPPORTUNITY:

At Clari + Salesloft, our Senior Creative Program Manager will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing as the operations heartbeat of our fast-growing and high-performing Creative & Content team.

On a day-to-day basis, you will be responsible for the creative operations of our team.  Specifically, you’ll excel in: 

• End-to-End Campaign Execution: Drive the full lifecycle of creative and content projects related to brand, product, go-to-market campaigns, demand gen campaigns and events. Manage everything from initial briefing to final delivery while maintaining ownership and accountability for keeping projects on track, ensuring critical project milestones and timelines are met.
• Brand Store Management: Manage the creation and distribution of branded merchandise (clothing and swag). Collaborate with the Creative & Content team, stakeholders, and vendors to ensure beautiful, high quality merchandise.  
• Operational Infrastructure: Own and optimize the creative tech stack (Monday.com), establishing scalable intake processes, automated workflows, and documentation systems that increase transparency.
• Resource & Capacity Planning: Develop data-backed forecasting models to anticipate project demand, managing the balance between internal team bandwidth and external freelancer/agency support.
• Data-Driven Insights: Build and manage reporting dashboards to track "studio health" metrics—including team utilization, SLAs, and delivery speed—transforming raw data into actionable insights for leadership.
• Cross-Functional Leadership: Serve as the primary connective tissue between Creative & Content, Marketing, and Finance teams, ensuring projects are prioritized according to business impact and brand strategy.
• Stakeholder & Vendor Management: Navigate high-pressure decision-making with executives while managing external vendors to ensure technical requirements and design intent are met.
• Continuous Improvement: Lead retrospectives and identify operational bottlenecks to constantly iterate on team communication, tools, and processes.
• Production Oversight: Manage day-to-day operations for specialized functions, such as video studios or event creative systems, including production calendars and post-production delivery.
• Innovation & Automation: Champion the use of AI-driven tools and automation to reduce manual overhead, streamlining operations to unlock more time for the creative process.

In addition to working with a collective of high-caliber marketing professionals, this role is an opportunity to be instrumental in optimizing marketing workflows and output, directly shaping their global impact and driving demonstrable results for the organization.

WHAT WE’RE LOOKING FOR:

We are seeking a candidate who’s part strategic architect and part master executor—responsible for building the systems, workflows, and data infrastructures that allow our designers and writers to do their best work. You’ll sit at the intersection of Creative, Marketing, Product, and Finance, ensuring that every campaign is delivered with excellence, on time, and aligned with our broader business goals.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Creative Program Manager is the role for you!

THE TEAM:

Our  Clari + Salesloft Creative & Content team is comprised of seasoned and up-and-coming designers, writers, web designers, content marketers and comms professionals who are all aligned on one vision and mission:

• Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes
• Mission: Bring science to the art of sales 

THE SKILL SET:

• Experience: 5+ years in Creative Operations, Design Program Management, or Project Management within a high-growth in-house team or agency.
• System Mastery: Expert proficiency in project management platforms (Monday.com), specifically regarding system configuration and automation.
• Analytical Rigor: Proven ability to visualize data using tools like Tableau, Power BI, or Looker to drive strategic recommendations.
• Production Fluency: Deep understanding of the creative lifecycle across digital, video, and physical/event production (familiarity with CAD or 3D fabrication is a plus).
• Capacity Modeling: Skilled in resource forecasting and headcount planning based on project volume and historical data.
• Communication: Exceptional verbal and written skills, with a talent for translating complex creative needs into structured project plans for technical and executive stakeholders.
• Adaptability: A proactive problem-solver who thrives in fast-paced environments and can drive alignment across matrixed organizations.
• AI Integration: A forward-thinking approach to incorporating AI and automation into creative workflows to improve efficiency.

NICE TO HAVE SKILLS:

• Direct experience with Figma or Adobe Creative Cloud to better understand designer workflows.
• Professional certifications such as PMP, CSM (Scrum Master), or platform-specific certifications.
• Experience managing global creative programs across multiple time zones.
• A background in change management, particularly leading software migrations or organizational shifts.

At Clari + Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings.

We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law.

If you’re excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply. We are actively hiring across multiple geographies and would love to welcome passionate, curious, and mission-driven individuals to our growing team. Explore our open roles and consider joining us!

#LI-Hybrid

Please note that all official communication regarding job opportunities at Clari + Salesloft will come from an @clari.com  or @ salesloft.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari + Salesloft, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Careers Page.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment — all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration.

Clari + Salesloft are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.

With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.

Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future.

THE OPPORTUNITY:

At Clari + Salesloft, our Staff Software Engineer will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing team where in this role, you will drive the architecture, strategy, and evolution of our platform, ensuring systems are scalable, resilient, and operationally excellent at enterprise scale.

On a day-to-day basis, you will collaborate with engineering, product, and operations leaders to solve complex, cross-team challenges and deliver platform capabilities that underpin critical business workflows.

Specifically, you will:

• Provide technical leadership in designing and evolving the architecture of the configuration-driven data platform that powers ML, AI, analytics, and forecasting products at enterprise scale.
  
  
• Define and drive long-term strategy for platform reliability, scalability, observability, and operational excellence across distributed systems, data pipelines, and transformation frameworks.
  
  
• Lead complex cross-system investigations and guide teams in resolving critical production challenges while implementing long-term structural improvements.
  
  
• Architect and drive the development of platform-level frameworks, services, and tooling that enable engineering teams to build, operate, and scale data-driven products efficiently.
  
  
• Influence platform architecture and technical direction across multiple teams, ensuring data pipelines and workflows remain resilient, maintainable, and scalable as the company grows.
  
  
• Mentor senior engineers and act as a technical multiplier by establishing standards, guiding complex problem-solving, and fostering a culture of operational excellence.

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to bring deep technical expertise, a passion for problem-solving, and a customer-first mindset. We foster an open, collaborative environment and are seeking engineers who enjoy tackling complex operational challenges and improving systems beyond the routine. You will have an opportunity to make a difference. 

WHAT WE’RE LOOKING FOR:

We are seeking a visionary software engineer who is passionate about shaping the architecture, strategy, and operational health of enterprise-scale data platforms. You excel at defining technical standards, guiding teams, and ensuring platform resilience, maintainability, and operational excellence at scale.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Staff Software Engineer is the career path for you!

THE TEAM:

Our  Clari + Salesloft Data Platform team is comprised of seasoned and up-and-coming software development professionals  who are all aligned on one vision and mission:

• Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes
• Mission: Bring science to the art of sales 

The Data Platform team consists of engineers who build and evolve the core platform that powers our products. The team focuses on enabling scalable data processing and providing the foundation that allows product teams to deliver intelligent insights to customers. Engineers on this team collaborate across engineering, product, and support to solve complex distributed systems challenges, helping ensure the platform scales efficiently with the company’s growth.

THE SKILL SET:

• 8+ years of experience building reliable, scalable production software in Java within microservice-based environments..
• Strong understanding of distributed systems and experience troubleshooting and operating production systems.
• Proven ability to improve system reliability, performance, and operational excellence, including incident resolution and root-cause analysis.
• Experience with cloud platforms such as AWS
• Solid experience with relational (PostgreSQL preferred) and NoSQL databases (e.g., MongoDB), including data modeling and performance optimization.
• Demonstrated ability to use observability systems (metrics, logging, tracing, monitoring, alerting) and common Java testing frameworks.
• Excellent collaboration and communication skills across engineering, product, and support teams.

At Clari + Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings.

We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law.

If you’re excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply. We are actively hiring across multiple geographies and would love to welcome passionate, curious, and mission-driven individuals to our growing team. Explore our open roles and consider joining us!

#LI-Remote

Please note that all official communication regarding job opportunities at Clari + Salesloft will come from an @clari.com  or @ salesloft.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari + Salesloft, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Careers Page.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment — all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration.

Role at a Glance:

The Business Operations Manager is responsible for owning and delivering cross-functional execution programs within the Office of the COO. This role ensures that high-impact initiatives tied to revenue growth, operational efficiency, and cross-business-line coordination are executed with discipline, clarity, and measurable outcomes.

Operating in a multi-business-line environment, this role focuses on turning priorities into shipped results by managing follow-through, resolving cross-functional friction, and maintaining operational cadence.

Business Related Responsibilities: 

• Cross-Functional Program Ownership
  
  • Lead second-tier and staff-level cross-functional initiatives from scoping through completion.
  • Define timelines, milestones, ownership, and success metrics for assigned programs.
  • Ensure sustained follow-up and escalation of blockers to drive on-time delivery.

• OKR / KPI Execution Management
  
  • Own the operational execution of the company-wide OKR and KPI process.
  • Ensure departments provide timely updates, data inputs, and action plans.
  • Maintain tracking discipline and visibility across performance cycles.

• Operational Rhythm & Coordination
  
  • Drive follow-up from Business Rhythm Meetings, ensuring actions are executed.
  • Coordinate across Revenue, Finance, IT, Product, and Operations to maintain initiative momentum.
  • Support execution across SaaS mapping, software implementations, and collections-related programs.

• Data & Analysis Facilitation
  • Coordinate data extraction and validation to support program decisions.
  • Produce structured updates and insights tied to execution outcomes.

• Continuous Improvement
  • Identify opportunities to improve execution standards, tooling consistency, and process efficiency.
  • Support initiatives that enhance operational discipline and cross-team clarity.

Qualifications:

• 5+ years of experience in Business Operations, Strategy & Operations, Program/Project Management, Consulting, or similar operational roles.
• Proven experience leading cross-functional initiatives from planning through execution in fast-paced environments.
• Experience managing OKR/KPI frameworks, operational performance tracking, and accountability processes across multiple teams.
• Strong ability to translate strategic priorities into structured execution plans with clear timelines, owners, and measurable outcomes.
• Experience coordinating initiatives across functions such as Revenue, Finance, Product, IT, and Operations.
• Demonstrated ability to drive follow-through, manage dependencies, and escalate blockers to ensure on-time delivery.
• Strong analytical and data coordination skills, including collecting, validating, and synthesizing operational data.
• Experience producing structured updates, dashboards, or operational reports to track initiative progress.
• Strong stakeholder management and communication skills, including working with senior leadership.
• Experience working in SaaS, fintech, technology, or high-growth operational environments preferred.

Perks:

• Enjoy generous PTO and sick leave, because we believe in balance.
• Fuel your days with free snacks and paid lunches in the office.
• We've got your health covered with Major Medical Health Insurance.
• Stay nourished with food vouchers and plan for your future with savings funds.
• Unlock stock options and own a piece of our success!
• Work with the best tools and equipment, setting you up to thrive.
• And the best part? Endless growth opportunities await you as we rapidly expand!

About the Role

Paystand is seeking a commercially disciplined Renewals Manager to drive strong renewal outcomes across a dynamic subset of our customer base. This role is accountable for maximizing Gross Dollar Retention (GDR) by owning renewal strategy and execution for customers requiring active commercial engagement.

The Renewals Manager plays a critical role in Paystand’s growth strategy by ensuring renewals are executed on time, on appropriate terms, and in alignment with pricing and contract policies, while exercising sound judgment to retain revenue and reduce churn.

What You Will Own

• Own renewal strategy and execution for a dynamic book of business
• Maximize Gross Dollar Retention through disciplined pricing application and contract optimization
• Lead customer conversations related to renewal pricing, contract terms, and renewal structure
• Apply pricing, discount, and contract policies consistently while evaluating tradeoffs to secure retention
• Structure and execute contract modifications, where appropriate, to improve renewal outcomes
• Drive migration from legacy agreements to current terms and conditions
• Partner cross-functionally with Customer Success, Customer Growth, Finance, Legal, RevOps, and Operations to ensure effective and compliant renewals
• Maintain accurate forecasting, documentation, and reporting related to renewal activity

How You’ll Operate

• Operate with a revenue and retention-first mindset
• Leverage customer data, historical context, and defined commercial guidelines to inform renewal decisions
• Communicate renewal terms and contract changes clearly and professionally
• Manage multiple renewal workstreams with varying levels of complexity and urgency
• Escalate non-standard requests thoughtfully and with clear business rationale

What We’re Looking For

• 3+ years of experience in renewals, contract management, customer success, or a related commercial SaaS role
• Proven experience leading renewal discussions and navigating customer objections
• Strong analytical skills and sound commercial judgment
• Excellent written and verbal communication skills
• High attention to detail and operational rigor
• Ability to operate effectively in a dynamic, fast-paced environment

Why You'll Love It Here

• Enjoy generous PTO and sick leave, because we believe in balance.
• Fuel your days with free snacks and paid lunches in the office.
• We've got your health covered with Major Medical Health Insurance.
• Stay nourished with food vouchers and plan for your future with savings funds.
• Unlock stock options and own a piece of our success!
• Work with the best tools and equipment, setting you up to thrive.
• And the best part? Endless growth opportunities await you as we rapidly expand!