This is an onsite role based at Nextiva’s Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment. 

The Onboarding Implementation Specialist is an entry-level role responsible for supporting new customers through the initial onboarding and setup of their Nextiva products and services. Through structured training and defined processes, this role gathers required customer information, configures services, and ensures installations are completed accurately and on time.

This position focuses on executing standardized onboarding workflows, meeting SLAs, and delivering a high-quality customer experience. The Implementation Specialist partners with customers during setup, troubleshoots common configuration issues, and escalates complex concerns when needed to ensure a seamless transition to Nextiva.

Key Responsibilities

• Collect and validate required onboarding information including network details, users, devices, call flows, and authorized contacts.
• Follow defined onboarding workflows and meet established SLAs.
• Configure telephone extensions, services, features, and activate equipment.
• Assist customers with number porting from previous carriers.
• Respond to inbound calls, emails, and cases to resolve setup-related questions.
• Troubleshoot common configuration and installation issues.
• Identify out-of-procedure or incomplete information and take corrective action.
• Manage partner or customer escalations pre and post onboarding for any account.
• Escalate complex technical or process issues appropriately.
• Maintain accurate documentation and case management within internal systems.
• Meet or exceed defined productivity and quality metrics.

Qualifications

• 1+ year of customer service experience, project administration, preferably in telecommunications, SaaS, or cloud-based environments.
• Strong verbal and written communication skills.
• Ability to follow structured processes and meet deadlines in a fast-paced environment.
• Basic understanding of VoIP or Unified Communications technologies preferred.
• Strong troubleshooting and problem-solving skills.
• High attention to detail and strong organizational skills.
• Comfortable communicating via phone, email, and chat.
• Proficient with Microsoft Office and general computer systems.
• Ability to manage a high case volume while maintaining quality standards.
• Team-oriented with a positive and professional attitude.

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.

• Health 🍏- Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
• Insurance 💼- Life Insurance (24 times your monthly salary)
• Work-Life Balance ⚖️ - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
• Financial Security 💰- Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
• Wellness 🤸‍- Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱- Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

#LI-AL1  #LI-Onsite

This is an onsite role based at Nextiva’s Bengaluru office (Wilshire III by MFAR, 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.  

In-Office Expectation: This role is expected to work onsite four days per week, with the potential to increase to five days per week, as required by the business. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity. 

Redefine the future of customer experiences. One conversation at a time. 

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. 

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. 

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong 

The Role: 

The Senior Staff Accountant will perform general accounting duties and various ad hoc requests while supporting the Finance department within the Shared Services Group. He/she will assist with payment processing, cash flow forecasting, accounts payable and monthly and annual close processes for various international entities, and help develop and maintain documentation as well as strong internal controls. If you love being challenged and solving problems, then this is the role for you. 

What You'll Do:

• Participate in the month-end close process by preparing and recording journal entries in accordance with generally accepted accounting principles (GAAP), determining and recording accruals, reviewing financial statement trends, and preparing account reconciliations 
• Working with different entity across different country like Spain, Canada and Including India
  
• Assist in the preparation of the weekly and monthly cash flow forecasts 
• Liaise with external 3rd Party Accountants to ensure timely and accurate month-end accounting and reporting. 
• Perform P&L and B/S variance analysis and investigate differences 
  
• Retrieve approved invoices, select payment dates and submit listing of payments to be processed via International Operations on a weekly basis 
• Review invoices selected for payment, validate against the approved budget, and release payments via our foreign bank portal on a weekly basis 
• Perform cash variance analysis and investigate significant differences 
• Maintain up-to-date documentation (bank statements, invoices etc..) to support the annual audits and corporate reporting requirements. 
• Partner with the business to provide real time and accurate reports to support company leadership 
• Participate in process development and continuous improvement projects 
• Perform ad hoc projects as requested 

About You:

• Bachelor’s degree in Accounting or Finance, required 
• 3-5 years accounting experience, required 
• Proficient to expert Microsoft Excel skills, required 
• Experience with accounting software, Oracle Fusion preferred 
• Knowledge and understanding of US GAAP is a plus. 
• Excellent analytical, decision making and problem-solving skills with meticulous attention to detail 
• Strong attention to data integrity, accuracy, precision, and data gathering skills 
• Demonstrated commitment to obtaining and delivering outstanding results 
• Ability to work in a fast-paced environment while juggle multiple tasks and completing them in a timely manner 
• Ability to take initiative, identify issues, act independently, communicate, and present recommendations to senior management 
• Ability to adhere to strict standards and daily deadlines 
• Strong organization, verbal, and communication skills with the ability to prioritize 
• Willingness to take on new challenges, responsibilities, and assignments 
• Ability to work extended hours, when required 
• Curiosity about how AI can improve finance processes and decision-making 

So, Why Nextiva?  

At Nextiva, we’re committed to helping our teams work smarter, move faster, and deliver better outcomes—powered by both human judgment and evolving technology.

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
  • Coverage Type - Employee Only
  • Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
  • Free Cover Limit - 1.5 Crore
• Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
• Financial Security💰 - Provident Fund & Gratuity
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! 

Beware of Recruitment Fraud: At Nextiva, we follow a merit-based hiring process and do not charge any fees or require a deposit at any stage.  We also do not authorize any third parties to collect payments or sensitive information on our behalf. 

All genuine communications from Nextiva originate from official email addresses ending in “@nextiva.com”.  Communications received from free email services (such as Gmail, Yahoo, or Hotmail) purporting to be from Nextiva should be treated as fraudulent.  If you are contacted by a third-party claiming to represent us, please verify their credentials by writing to [talent@nextiva.com]. 

We encourage candidates to stay vigilant and verify the authenticity of any communication claiming to be from Nextiva, including unsolicited calls, WhatsApp messages and Telegram communications. While we strive to maintain a secure hiring process, Nextiva is not responsible for any losses arising from fraudulent activities.

For genuine opportunities, please apply only through our official careers site: [Careers URL / Nextiva LinkedIn authentic jobs].

If you believe that you have been a victim of recruitment fraud, please contact your law enforcement agencies immediately.

#LI-MM1 #LI-Onsite

How You’ll Make an Impact

As a Technical Support Representative at Nextiva, you’ll be on the front lines of delivering exceptional customer experiences. You’re not just solving issues, you’re uncovering the “why,” guiding customers to the right solutions, and making their day easier.

As a Technical Support Representative, you will deliver Amazing Service® through high-quality technical support services by processing and resolving requests received across various communication channels; while continuously growing your skills in a fast-paced, learning environment. You’ll leverage modern tools, including AI, to work smarter, move faster, and deliver even better outcomes for customers.

What You’ll Do

• Solve What Matters: Troubleshoot customer issues across hardware, software, and networking systems, quickly identifying root causes and driving resolution
• Deliver Great Experiences: Communicate clearly and professionally to ensure every interaction is positive and productive
• Stay on the Details: Document customer interactions, issues, and resolutions with accuracy and consistency
• Keep Systems Running: Provide, maintain, and update systems to ensure optimal performance for customers; managing multiple requests simultaneously in a fast-paced, high-volume environment
• Own the Outcome: Take full ownership of customer issues, following through until resolution while meeting daily and monthly performance metrics
• Continuous Learning: Continuously build technical knowledge of Nextiva products, systems, and troubleshooting processes to provide better service. Explore new tools and ways of working to improve performance
• Work Smarter:
  • Leverage AI tools (e.g., ChatGPT, Copilot, or similar) to support daily workflows, such as summarizing customer interactions, identifying key action items, and improving response quality
  • Apply clear and structured inputs when using AI tools to generate accurate and relevant outputs; iterating and refining your approach when the responses aren't perfect (persistence is key!)

About You:

• 2+ years of customer service experience, preferably in technical support or help desk environment
• Working knowledge of PC and Mac operating systems and Microsoft Office applications; hardware and/or networking knowledge preferred
• Advanced English fluency required (spoken and written).
• Ability to work remotely in Ukraine and regularly work shifts aligned with US business hours (between 12:00pm-4:00am Monday through Friday)
• Curiosity and enthusiasm for learning new technologies
• Comfort working in fast-paced environments with evolving tools and processes

Core Competencies:

• Customer First: Patient, conscientious and professional; providing great customer experiences with a focus on accuracy
• Problem Solver: Strong troubleshooting and analytical skills with a persistent, solution-oriented mindset; able to overcome setbacks and willing to try multiple paths to reach the right solution
• Detail-Oriented: Ability to manage multiple tasks or conversations simultaneously; strong attention to detail in both technical work and documentation
• AI-Forward Mindset: Curiosity and willingness to experiment with AI & automation tools (e.g., ChatGPT, Microsoft Copilot); exposure to similar tools in a professional environment preferred
• Team-Driven: You collaborate, share knowledge, and contribute to a positive team environment

Why Nextiva?

• Impact: Join a company trusted by over a million users, helping businesses deliver better customer experiences every day
• Innovation: Be part of a team building AI-powered solutions that drive efficiency and smarter customer engagement
• Growth: Thrive in a culture focused on continuous learning, development, and career progression
• Culture: Work alongside a supportive, high-energy team committed to Amazing Service® and meaningful connections

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can do their best.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, incentives, or bonuses.

• Health 🍏 – Comprehensive medical coverage, individual limit on exclusions and dental care
• Insurance 💼– Life, disability, traumatic injuries and critical diseases
• Work-Life Balance ⚖️ – PTO for all employees, Paid Sick leave (official document required), paid parental leave and paid holidays
• Wellness 🤸‍ – Employee Assistance Program and wellness initiatives
• Growth 🌱 – Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

#LI-AL1 #LI-Remote

How You’ll Make an Impact

As a Technical Support Representative at Nextiva, you’ll be on the front lines of delivering exceptional customer experiences. You’re not just solving issues, you’re uncovering the “why,” guiding customers to the right solutions, and making their day easier.

As a Technical Support Representative, you will deliver Amazing Service® through high-quality technical support services by processing and resolving requests received across various communication channels; while continuously growing your skills in a fast-paced, learning environment. You’ll leverage modern tools, including AI, to work smarter, move faster, and deliver even better outcomes for customers.

What You’ll Do

• Solve What Matters: Troubleshoot customer issues across hardware, software, and networking systems, quickly identifying root causes and driving resolution
• Deliver Great Experiences: Communicate clearly and professionally to ensure every interaction is positive and productive
• Stay on the Details: Document customer interactions, issues, and resolutions with accuracy and consistency
• Keep Systems Running: Provide, maintain, and update systems to ensure optimal performance for customers; managing multiple requests simultaneously in a fast-paced, high-volume environment
• Own the Outcome: Take full ownership of customer issues, following through until resolution while meeting daily and monthly performance metrics
• Continuous Learning: Continuously build technical knowledge of Nextiva products, systems, and troubleshooting processes to provide better service. Explore new tools and ways of working to improve performance
• Work Smarter:
  • Leverage AI tools (e.g., ChatGPT, Copilot, or similar) to support daily workflows, such as summarizing customer interactions, identifying key action items, and improving response quality
  • Apply clear and structured inputs when using AI tools to generate accurate and relevant outputs; iterating and refining your approach when the responses aren't perfect (persistence is key!)

About You:

• 2+ years of customer service experience, preferably in technical support or help desk environment
• Working knowledge of PC and Mac operating systems and Microsoft Office applications; hardware and/or networking knowledge preferred
• Advanced English fluency required (spoken and written).
• Ability to work remotely in Ukraine and regularly work shifts aligned with US business hours (between 12:00pm-4:00am Monday through Friday)
• Curiosity and enthusiasm for learning new technologies
• Comfort working in fast-paced environments with evolving tools and processes

Core Competencies:

• Customer First: Patient, conscientious and professional; providing great customer experiences with a focus on accuracy
• Problem Solver: Strong troubleshooting and analytical skills with a persistent, solution-oriented mindset; able to overcome setbacks and willing to try multiple paths to reach the right solution
• Detail-Oriented: Ability to manage multiple tasks or conversations simultaneously; strong attention to detail in both technical work and documentation
• AI-Forward Mindset: Curiosity and willingness to experiment with AI & automation tools (e.g., ChatGPT, Microsoft Copilot); exposure to similar tools in a professional environment preferred
• Team-Driven: You collaborate, share knowledge, and contribute to a positive team environment

Why Nextiva?

• Impact: Join a company trusted by over a million users, helping businesses deliver better customer experiences every day
• Innovation: Be part of a team building AI-powered solutions that drive efficiency and smarter customer engagement
• Growth: Thrive in a culture focused on continuous learning, development, and career progression
• Culture: Work alongside a supportive, high-energy team committed to Amazing Service® and meaningful connections

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can do their best.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, incentives, or bonuses.

• Health 🍏 – Comprehensive medical coverage, individual limit on exclusions and dental care
• Insurance 💼– Life, disability, traumatic injuries and critical diseases
• Work-Life Balance ⚖️ – PTO for all employees, Paid Sick leave (official document required), paid parental leave and paid holidays
• Wellness 🤸‍ – Employee Assistance Program and wellness initiatives
• Growth 🌱 – Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

#LI-AL1 #LI-Remote

While this role is open to remote candidates across Mexico, team members located within 80 kilometers of our Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) are expected to work onsite to support collaboration, speed, and execution.

Drive Customer Growth. Deliver Better Outcomes.

At Nextiva, we’re transforming how businesses connect with their customers through our unified, AI-powered customer experience platform. We help organizations grow revenue, operate more efficiently, and build lasting customer relationships through Amazing Service® and innovation.

We’re looking for Expansion Account Executives who are motivated to grow existing customer relationships by identifying real business challenges and delivering meaningful solutions.

How You’ll Make an Impact

As an Expansion Account Executive, you will partner with existing Nextiva customers to understand how their business operates, uncover opportunities for improvement, and introduce solutions that drive measurable outcomes.

This is a proactive, ownership-driven role. Success comes from consistent outreach, curiosity, and the ability to connect customer challenges to the value of Nextiva’s AI-powered platform.

What You’ll Do

• Drive Expansion Revenue: Identify and close upsell and cross-sell opportunities within an existing SMB customer base
• Proactive Outreach: Engage customers consistently through calls, email, SMS, and other channels to uncover new opportunities
• Lead with Discovery: Listen first to understand business challenges, then align solutions to real customer needs
• Deliver Value-Focused Demos: Showcase how solutions solve specific business problems and drive outcomes
• Own the Sales Cycle: Manage pipeline, forecasting, and follow-up with discipline using Salesforce
• Operate with Accountability: Take full ownership of your performance, activity, and results
• Continuously Improve: Actively build product knowledge, sales skills, and understanding of AI trends to better serve customers
• Position AI-Powered Solutions: Clearly articulate the value of Nextiva’s platform, including AI-driven capabilities that improve efficiency and customer experience

What Success Looks Like

• Consistently meeting or exceeding expansion revenue targets
• Maintaining a disciplined, well-managed pipeline and follow-up cadence
• Demonstrating strong business acumen in identifying and solving customer challenges
• Effectively incorporating AI tools into your workflow to improve productivity and outcomes
• Building trusted relationships with customers through professionalism and reliability (this is a role where you will interface directly with customers over video)

About You

You are someone who takes ownership of your work, seeks continuous improvement, and brings energy and resilience to a high-activity sales environment.

• 2+ years' experience in sales, account management, or customer-facing roles in a fast-paced environment
• Proven ability to meet or exceed performance goals (revenue, retention, or activity-based metrics)
• Strong communication skills with the ability to simplify complex concepts, advanced English fluency required (spoken & written)
• Comfortable with outbound engagement and proactive customer communication
• Highly organized with strong follow-through and attention to detail
• Coachable and open to feedback, with a track record of applying it
• Self-motivated and resourceful, you take initiative to solve problems and develop your skills
• Interest in AI and technology, with a willingness to continuously learn and apply new tools
• Nice to Have:
  • Bachelor's degree in business or a related field
  • Experience selling SaaS, UCaaS, CCaaS, or related technologies
  • Familiarity with Salesforce or similar CRM platforms
  • Familiarity with qualification frameworks (BANT / MEDDPICC)
  • Exposure to AI tools (e.g., ChatGPT, Copilot) in a professional setting
  • Prior experience supporting US based customers in a B2B environment

Who Thrives in This Role

• You take initiative and don’t wait for direction to move work forward
• You follow through on commitments and take accountability for results
• You stay resilient and maintain a positive, solutions-oriented mindset
• You are motivated by growth, both in your performance and your career
• You prioritize learning and actively invest in your own development

This role is well-suited for individuals early in their career, making a career transition, or looking for an opportunity where effort, consistency, and growth mindset directly translate into success.

What Matters Most

We value the behaviors that drive long-term success:

• Ownership and accountability
• Consistency and discipline
• Coachability and continuous improvement
• Curiosity and willingness to learn
• Drive to achieve meaningful results

Experience matters, but mindset and execution matter more.

Compensation & Growth

• Competitive base salary + uncapped commission
• Opportunity to grow and advance your career with a company at the forefront of AI-powered customer experience

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.

• Health 🍏- Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
• Insurance 💼- Life Insurance (24 times your monthly salary)
• Work-Life Balance ⚖️ - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
• Financial Security 💰- Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
• Wellness 🤸‍- Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱- Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

#LI-AL1 #LI-Remote

This is an onsite role based at Nextiva’s Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation: This role is expected to work onsite four days per week. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity. 

The Channel Marketing Specialist supports the execution and optimization of marketing programs across key partner channels. This role works closely with the Channel Marketing Director to bring campaigns to life, manage partner-facing initiatives, and ensure alignment between marketing, sales, and channel partners. 

This is a highly collaborative, detail-oriented role ideal for someone who can balance project management with creative execution and is eager to grow into a more strategic channel marketing position. 

Key Responsibilities:

Channel Campaign Execution 

• Execute multi-channel marketing programs in partnership with channel partners (resellers, distributors, affiliates, etc.) 
• Support the development and rollout of co-marketing campaigns, promotions, and partner activations 
• Coordinate campaign timelines, deliverables, and approvals across internal teams and external partners 

Partner Enablement & Support 

• Assist in building and maintaining partner marketing toolkits, assets, and communications 
• Serve as a day-to-day point of contact for partner marketing requests and inquiries 
• Ensure partners have the resources needed to effectively promote products and services 

Event & Program Support 

• Support planning and execution of partner events, webinars, and trade shows 
• Coordinate logistics, promotional efforts, and post-event follow-up 
• Collaborate with internal events and field marketing teams as needed 

Content & Asset Management 

• Work with design and content teams to develop partner-facing materials (emails, landing pages, social posts, collateral) 
• Maintain organized repositories of channel marketing assets 
• Ensure brand consistency across all partner communications 

Performance Tracking & Reporting 

• Track campaign performance and partner engagement metrics 
• Assist in building reports on channel marketing effectiveness, pipeline contribution, and ROI 
• Identify trends and recommend optimizations for future programs 

Cross-Functional Collaboration 

• Partner closely with Sales, Channel, Product Marketing, and Demand Gen teams 
• Align messaging and campaigns with broader company initiatives 
• Help ensure seamless execution across all go-to-market efforts 

Qualifications 

Required: 

• Bachelor in Marketing or equivalent 
• 2–5 years of experience in marketing, preferably in channel, partner, or B2B marketing 
• Strong project management and organizational skills 
• Excellent communication and stakeholder coordination abilities 
• Experience supporting campaigns across multiple channels (email, digital, events, etc.) 
• Ability to manage multiple projects and deadlines simultaneously 

Preferred: 

• Experience working with channel partners (resellers, VARs, distributors, etc.) 
• Familiarity with CRM and marketing automation tools (e.g., Salesforce, HubSpot, Marketo) 
• Experience supporting events or partner programs 
• Basic understanding of marketing analytics and reporting 

Key Competencies 

• Detail-oriented and execution-focused 
• Strong collaborator and communicator 
• Proactive problem solver 
• Data-curious with a desire to optimize performance 
• Adaptable in a fast-paced environment 

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

• 🍏 Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
• 💼 Insurance: Life, disability, and supplemental indemnity plans 
• ⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• 💰 Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
• 🤸‍ Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives 
• 🌱 Growth: Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!  

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-MP1 #LI-Onsite

This is an onsite role based at Nextiva’s Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment. 

Drive Customer Growth. Deliver Better Outcomes.

At Nextiva, we’re transforming how businesses connect with their customers through our unified, AI-powered customer experience platform. We help organizations grow revenue, operate more efficiently, and build lasting customer relationships through Amazing Service® and innovation.

We’re looking for Expansion Account Executives who are motivated to grow existing customer relationships by identifying real business challenges and delivering meaningful solutions.

How You’ll Make an Impact

As an Expansion Account Executive, you will partner with existing Nextiva customers to understand how their business operates, uncover opportunities for improvement, and introduce solutions that drive measurable outcomes.

This is a proactive, ownership-driven role. Success comes from consistent outreach, curiosity, and the ability to connect customer challenges to the value of Nextiva’s AI-powered platform.

What You’ll Do

• Drive Expansion Revenue: Identify and close upsell and cross-sell opportunities within an existing SMB customer base
• Proactive Outreach: Engage customers consistently through calls, email, SMS, and other channels to uncover new opportunities
• Lead with Discovery: Listen first to understand business challenges, then align solutions to real customer needs
• Deliver Value-Focused Demos: Showcase how solutions solve specific business problems and drive outcomes
• Own the Sales Cycle: Manage pipeline, forecasting, and follow-up with discipline using Salesforce
• Operate with Accountability: Take full ownership of your performance, activity, and results
• Continuously Improve: Actively build product knowledge, sales skills, and understanding of AI trends to better serve customers
• Position AI-Powered Solutions: Clearly articulate the value of Nextiva’s platform, including AI-driven capabilities that improve efficiency and customer experience

What Success Looks Like

• Consistently meeting or exceeding expansion revenue targets
• Maintaining a disciplined, well-managed pipeline and follow-up cadence
• Demonstrating strong business acumen in identifying and solving customer challenges
• Effectively incorporating AI tools into your workflow to improve productivity and outcomes
• Building trusted relationships with customers through professionalism and reliability (this is a role where you will interface directly with customers over video)

About You

You are someone who takes ownership of your work, seeks continuous improvement, and brings energy and resilience to a high-activity sales environment.

• 2+ years' experience in sales, account management, or customer-facing roles in a fast-paced environment
• Proven ability to meet or exceed performance goals (revenue, retention, or activity-based metrics)
• Strong communication skills with the ability to simplify complex concepts, advanced English fluency required (spoken & written)
• Comfortable with outbound engagement and proactive customer communication
• Highly organized with strong follow-through and attention to detail
• Coachable and open to feedback, with a track record of applying it
• Self-motivated and resourceful, you take initiative to solve problems and develop your skills
• Interest in AI and technology, with a willingness to continuously learn and apply new tools
• Nice to Have:
  • Bachelor's degree in business or a related field
  • Experience selling SaaS, UCaaS, CCaaS, or related technologies
  • Familiarity with Salesforce or similar CRM platforms
  • Familiarity with qualification frameworks (BANT / MEDDPICC)
  • Exposure to AI tools (e.g., ChatGPT, Copilot) in a professional setting
  • Prior experience supporting US based customers in a B2B environment

Who Thrives in This Role

• You take initiative and don’t wait for direction to move work forward
• You follow through on commitments and take accountability for results
• You stay resilient and maintain a positive, solutions-oriented mindset
• You are motivated by growth, both in your performance and your career
• You prioritize learning and actively invest in your own development

This role is well-suited for individuals early in their career, making a career transition, or looking for an opportunity where effort, consistency, and growth mindset directly translate into success.

What Matters Most

We value the behaviors that drive long-term success:

• Ownership and accountability
• Consistency and discipline
• Coachability and continuous improvement
• Curiosity and willingness to learn
• Drive to achieve meaningful results

Experience matters, but mindset and execution matter more.

Compensation & Growth

• Competitive base salary + uncapped commission
• Opportunity to grow and advance your career with a company at the forefront of AI-powered customer experience

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.

• Health 🍏- Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
• Insurance 💼- Life Insurance (24 times your monthly salary)
• Work-Life Balance ⚖️ - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
• Financial Security 💰- Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
• Wellness 🤸‍- Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱- Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

#LI-AL1 #LI-Onsite

This is an onsite role based at Nextiva’s Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment. 

How You’ll Make an Impact:

As a Commercial / SB Account Executive at Nextiva, you're at the heart of empowering entrepreneurs and small businesses with 20 employees or less, helping them build amazing relationships with their customers, simplify operations, and unlock real growth. Through Nextiva’s game-changing Unified-CXM platform, you’ll deliver personalized, AI-powered experiences across voice, video, collaboration, SMS, and surveys, creating lasting customer impact every day.

What You’ll Do:

• Crush Your Goals: Maintain disciplined, high-energy outbound activity to fill your pipeline and consistently achieve or exceed your monthly and quarterly quotas.
• Master Discovery: Lead engaging, high-quality discovery conversations to uncover customer goals, pain points, and desired business outcomes, becoming a trusted advisor right from the start.
• Create Urgency & Momentum: Clearly communicate Nextiva’s value, driving urgency and excitement around solutions that help customers grow revenue, improve customer satisfaction, and streamline operations.
• Own the Process: Manage deals proactively, swiftly moving opportunities forward by setting clear next steps, timelines, and expectations.
• Bring Your Best Demos: Deliver compelling, outcome-focused product demos tailored to each customer, showcasing how Nextiva’s solutions will transform their business.
• Embrace Operational Excellence: Keep your pipeline and Salesforce documentation spotless, enabling accurate forecasting and proactive decision-making.
• Leverage Cutting-Edge AI: Regularly use powerful AI tools (ChatGPT, Nextiva’s internal resources) to sharpen your pitch, refine your discovery, overcome objections, and accelerate your sales cycle.
• Stay Curious & Creative: Constantly experiment with new AI-powered tools and techniques to enhance your productivity, customer engagement, and selling effectiveness.
  
  

What You’ll Bring:

• High-Energy Mindset: 2+ years of proven inside sales success in a fast-paced, high-activity environment.
• Industry Knowledge (preferred): 1+ years selling UCaaS, CCaaS, SaaS, PaaS, or similar tech solutions.
• Pipeline Powerhouse: Proven success managing pipelines in Salesforce CRM with meticulous attention to detail and accuracy.
• Consultative Confidence: Skilled in consultative selling and discovery, aligning Nextiva solutions directly to measurable customer outcomes.
• Proactive Deal Driver: Demonstrated ability to create urgency, maintain momentum, and rapidly progress deals to close.
• AI Enthusiasm: Curiosity and excitement in using AI tools (such as ChatGPT) to level up your sales prep, pitch, and performance.
• Operational Rigor: Commitment to disciplined documentation and rigorous operational execution.
  
  

Why Nextiva?

• Impact: Join a leader trusted by over a million users, orchestrating amazing customer journeys and driving powerful business outcomes.
• Innovation: Sell transformative AI-driven solutions that help customers deliver unforgettable experiences, increase efficiency, and boost employee engagement.
• Culture: Be part of a vibrant, supportive team culture deeply committed to Amazing Service®, continuous growth, and meaningful connections with customers and colleagues.

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards 

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

• Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
• Insurance 💼 - Life, disability, and supplemental indemnity plans 
• Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays 
• Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives 
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!  

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-SP1   #LI-ONSITE

This is an onsite role based at Nextiva’s Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment. 

About Nextiva

Nextiva is an AI-first company delivering one connected experience from first click to daily use. We serve over 100,000 businesses, and the brand is how most of them meet us. We recently launched a full rebrand — new identity, new visual system, new voice — and we're still in the early stages of rolling it out across every surface and channel.

We're building a marketing team that works differently. AI isn't an experiment for us. It's the default.

About the Role

You'll run day-to-day creative production for Nextiva's marketing department — and fundamentally change how it gets done.

This is a hands-on leadership role. You execute on landing pages, campaign assets, ad creative, video, and brand storytelling — working within the creative direction set by the Creative Director and CMO. But the real job is applying your taste, creativity, and judgment to AI so that the output exceeds what either could produce alone. AI on its own produces average work. You make it exceptional — and in doing so, you automate the mundane creative tasks that used to require headcount, so we can scale campaigns and marketing efforts without growing the team.

Your work starts in AI. Ideas get explored in Claude or Cursor before they ever touch a design application. You use Cursor or Claude to build landing pages, prototype workflows, and ship creative prototypes in code. 

You'll manage a small team of designers and videographers, mentor them on AI-native workflows, and keep the Creative Director and CMO aligned on progress, priorities, and output quality.

We're looking for someone whose taste and creative instincts are what make AI work above average — someone who can take direction, bring real creative thinking to AI-driven workflows, elevate the output, and keep the team moving every day.

What You'll Do

• Design and produce high-quality creative across marketing. Execute on landing pages, campaign creative, digital ads, email, video, and brand moments. Stay close to the work. Concept it, review it, and push it until it meets the bar..
• Build AI-first creative workflows. Redesign how creative gets produced — from ideation through final delivery. Use AI for concepting, copywriting, and creative exploration. Use AI to build and ship pages, assets, and tools. Automate the repetitive production work — ad variations, asset resizing, template-based builds — so the team spends its time on creative decisions, not mechanical ones.
• Manage and develop the creative team. Run the team day-to-day with a strong player-coach approach. Manage and assign work, unblock people, and keep projects on track. Onboard the team to AI-native tools and processes. Set the expectation that AI-generated work is the starting point, not the finish line and show them what it looks like to refine it to a high standard.
• Define what great AI-assisted creative looks like. Document workflows, prompts, and patterns that produce consistently strong results. Share them across the team and the broader marketing org. Raise the bar for everyone, not just your direct reports.
• Steward and expand the brand. We've recently launched a new brand identity. You'll be responsible for maintaining it, enforcing consistency as it rolls out across more surfaces, and expanding the system with considered, tasteful additions as needs arise. New templates, new asset types, new channels — all should feel like they belong to the same brand.
• Connect creative output to business results. Partner with growth, demand gen, and product marketing to ensure creative work drives awareness, engagement, and pipeline. Use performance data to refine direction. Balance speed and experimentation with intentional quality.
• Scale creative output without scaling the team. Create repeatable, AI-driven processes for producing brand-consistent creative at volume. The goal is to multiply what a small team can deliver — more campaigns, more channels, more variations — without adding headcount. Define review standards, asset templates, and production workflows that make this possible.

What You Need

• Proven creative leadership in a marketing, brand, or agency environment — you've led teams and stayed hands-on in the work
• Strong design taste and visual judgment — you know what great looks like and you push until you get there
• Fluency in Cursor and Claude as primary creative tools — you use them daily to build, not just brainstorm
• Experience producing marketing creative: landing pages, digital ads, campaign assets, brand design, video
• A portfolio of functioning projects you've built with AI tools — not static mockups or visual comps. We want to see working landing pages, live tools, shipped creative, or interactive prototypes. Show us what you've made that actually runs.
• Comfort working in code — you don't need to be an engineer, but you can build and ship a working page in Cursor without one
• A builder mindset — you improve systems and processes, not just individual deliverables
• Clear communication and the ability to take creative direction from senior leadership and translate it into team execution
• Comfort moving fast, iterating in the open, and treating feedback as fuel

Nice to Have

• Experience working within an established brand system — maintaining consistency, extending it thoughtfully, and knowing when to push boundaries vs. hold the line
• Familiarity with design systems, tokens, or component libraries
• Background in B2B SaaS, tech, or high-growth environments
• Experience evaluating and adopting new creative technology for a team
• Interest in motion design, video production, or interactive storytelling

Why This Role

Most companies are still debating whether to use AI in creative. You'll be building the playbook. You'll have direct access to senior leadership, a clear mandate to rethink how things are done, and a team ready to move. The work you produce will be visible — every landing page, every campaign, every brand moment.

This is a role for someone who wants to define what AI-native creative looks like at a company that's already committed to it.

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

• 🍏 Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
• 💼 Insurance: Life, disability, and supplemental indemnity plans 
• ⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• 💰 Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
• 🤸‍ Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives 
• 🌱 Growth: Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!  

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-MP1 #LI-Onsite

This is an onsite role based at Nextiva’s Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation: This role is expected to work onsite four days per week. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity. 

The Vice President, Strategic Financial Planning & Analysis (VP, Strategic FP&A) will be a key member of Nextiva’s finance leadership team, responsible for scaling a world-class finance function in a fast-growing, dynamic private company. This leader will drive financial rigor, deliver actionable insights, and enable strategic decision-making across the business.

This is a highly visible role requiring strong partnership with executive leadership, as well as cross-functional influence across Sales, Marketing, Product, and Operations.

The VP, Strategic FP&A will combine deep financial expertise with modern data, systems, and AI-driven capabilities to transform how financial insights are generated, operationalized, and embedded into decision-making across the company.

Role Overview:

The VP, Strategic FP&A is a strategic, innovative, and operationally strong finance executive with expertise in financial planning & analysis, decision support, financial systems, and transformation. This individual will lead the evolution of FP&A from a traditional reporting function into a predictive, data-driven, and AI-enabled strategic partner to the business.

This role requires strong process orientation, exceptional business partnership skills, and the ability to influence beyond finance.

Key Responsibilities:

Financial Planning, Forecasting & Analysis

• Lead company-wide financial forecasting, budgeting, and long-range planning processes
• Develop dynamic, driver-based financial models to predict revenue, expenses, and cash flow
• Continuously refine forecasts using real-time business performance data and scenario modeling
• Leverage advanced analytics and AI/ML techniques to improve forecast accuracy and speed

Strategic Decision Support

• Provide data-driven insights to support strategic initiatives including product investments, pricing, GTM strategy, and M&A
• Evaluate financial implications of business scenarios using advanced modeling and predictive analytics
• Partner with executive leadership to shape long-term strategic direction

AI-Enabled Finance Transformation

• Lead the adoption of AI and automation across FP&A processes, including:
• Predictive forecasting and anomaly detection
• Automated variance analysis and reporting
• Natural language generation (NLG) for financial narratives
• Partner with Data, Engineering, and RevOps teams to build scalable data models and finance data architecture
• Evaluate and implement modern FP&A tools (e.g., adaptive planning platforms, AI copilots, automated reporting systems)
• Establish governance, accuracy, and transparency standards for AI-driven financial insights

Performance Metrics & KPI Ownership

• Define, standardize, and evolve company-wide KPIs (e.g., MRR, CAC, LTV, churn, efficiency metrics)
• Build scalable dashboards and reporting frameworks that provide real-time visibility into business performance
• Identify key value drivers and translate data into actionable insights

Analytics & Decision Support

• Develop advanced analytics capabilities, including:
• Cohort analysis
• Unit economics modeling
• Customer and revenue segmentation
• Translate complex data into clear recommendations for business leaders
• Support investment prioritization across Product, Sales, and Marketing

Budgeting, Forecasting & Reporting Cadence

• Own the company’s financial planning cadence (annual plan, quarterly forecasts, monthly/weekly reporting)
• Prepare executive and Board-level materials with clear insights and recommendations
• Drive alignment across functions to produce an integrated company-wide plan
• Lead executive reviews of performance vs. plan

Cross-Functional Business Partnership

• Act as a strategic advisor to functional leaders across the organization
• Embed finance into operational decision-making across GTM, Product, and Customer Success
• Support financial evaluation of partnerships, pricing strategies, and expansion opportunities

Risk Management

• Identify and manage financial and operational risks
• Utilize scenario modeling and predictive analytics to anticipate risks and opportunities
• Monitor macroeconomic, market, and business-specific trends

Investor & Stakeholder Support

• Support CFO in investor communications, board interactions, and capital strategy
• Deliver clear, data-driven narratives on financial performance and outlook

Leadership & Team Development

• Build and lead a high-performing FP&A organization (7–10+ team members)
• Develop a modern finance team skilled in analytics, systems, and AI-enabled tools
• Foster a culture of accountability, collaboration, and continuous improvement
• Optimize organizational structure, leveraging automation to increase team impact
• Coach and develop talent, building strong bench strength

Experience & Qualifications:

• 15+ years of relevant experience, including leadership of corporate FP&A in a public or late-stage private growth company
• Strong preference for experience in SaaS, technology, or recurring revenue business models
• Demonstrated success driving financial transformation and process improvement
• Experience implementing or scaling financial systems and planning tools

AI & Data Competencies (Required):

• Experience leveraging advanced analytics, data platforms, or AI/ML in finance or business decision-making
• Strong understanding of:
• Data modeling and financial systems architecture
• Predictive forecasting and scenario modeling
• Business intelligence tools (e.g., Tableau, Power BI, Looker, or similar)
• Ability to partner effectively with Data/Engineering teams on data infrastructure
• Familiarity with emerging AI capabilities in finance (automation, copilots, NLP, anomaly detection)

Core Capabilities:

• Highly analytical and metrics-driven
• Strong executive communication and storytelling skills
• Comfortable operating in ambiguity and fast-paced environments
• Proven ability to influence without authority
• Hands-on leadership style with strategic mindset

Leadership Characteristics:

Drives Results

• Action-oriented with a focus on outcomes
• Challenges the status quo and drives change
• Simplifies complexity and executes with urgency

Critical Thinker

• Data-driven and hypothesis-oriented
• Anticipates risks and identifies opportunities early
• Balances analytical rigor with business judgment

Right Attitude

• Collaborative, resilient, and team-first mindset
• Operates with high integrity and accountability
• Leads with a service-oriented approach

Strategic Agility

• Connects financial insights to business strategy
• Navigates complexity and evolving priorities
• Drives long-term value creation

Champions Continuous Improvement

• Leads transformation initiatives
• Embraces technology, automation, and AI to scale impact
• Builds efficient, scalable processes

What Success Looks Like:

• FP&A evolves into a predictive, AI-enabled strategic function
• Leadership team relies on finance for real-time, actionable insights
• Planning processes become faster, more accurate, and more dynamic
• Clear linkage between financial metrics and operational performance
• A high-performing, forward-looking finance team that scales with the business

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards 

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

• Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
• Insurance 💼 - Life, disability, and supplemental indemnity plans 
• Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays 
• Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives 
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!  

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-MP1 #LI-Onsite

This is an onsite role based at Nextiva’s Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment. 

The Business Development Representative role is the launchpad for a successful career in high-tech sales. This is an entry-level, high-impact position designed to provide hands-on experience in modern outbound prospecting, sales technology, and AI-assisted selling. 

As a BDR, you will master the fundamentals of outbound prospecting, qualification, and consultative selling while leveraging cutting-edge tools to work smarter and move faster. Through our comprehensive training program and ongoing coaching, you will develop elite sales skills, gain expertise in Salesforce and modern sales technologies, and build a strong foundation for a long-term career in technology sales.

At Nextiva, our sales teams combine human connection with AI-powered insights to prospect smarter, personalize outreach, and create meaningful conversations with potential customers.

About the Role

• Identify and qualify sales opportunities through a 100% outbound motion
• Engage prospects through cold calling, email outreach, and social selling
• Qualify leads using the SPICED methodology
• Consistently manage daily activities to meet lead volume and pipeline generation targets
• Proactively learn and articulate the value of Nextiva’s products and services
• Partner with Account Executives to drive top-of-funnel activity and support revenue growth
• Leverage AI-powered tools (e.g., ChatGPT, internal AI platforms, and sales intelligence tools) to enhance prospect research, personalize outreach, and improve outbound efficiency

About You

• 1+ years of sales, customer-facing, or competitive experience preferred (internships, athletics, leadership roles, or other performance-driven environment are also valued) 
• Experience in SaaS, CRM, Platform Sales, Technology, or related industries preferred
• Familiarity with Salesforce or similar CRM platforms preferred
• Tech savvy and energized by learning new tools and solutions
• Comfortable using AI tools professionally (ex. generating messaging, building outreach sequences, and streamlining prospecting workflows).
• Curious about emerging AI technologies and motivated to experiment with new tools to improve productivity and prospect engagement
• Curious about business challenges and motivated to help organizations succeed
• Highly organized with strong attention to detail
• Energetic, engaging, and able to quickly build rapport and trust
• Coachable, adaptable, and eager to learn quickly
• A clear and confident communicator with strong verbal and written skills
• Driven, competitive, and resilient, with a strong work ethic and high grit
• A problem solver who thinks on your feet and thrives in a fast-paced environment
• Results oriented with a genuine desire to win and exceed expectations

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards 

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

• Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
• Insurance 💼 - Life, disability, and supplemental indemnity plans 
• Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays 
• Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives 
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! 

Take a quick tour of Nextiva HQ in Scottsdale, AZ and see where Amazing happens!🚀

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-SP1 #LI-Onsite

This is an onsite role based at Nextiva’s Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment. 

How You’ll Make an Impact:

As a Commercial / SB Account Executive at Nextiva, you're at the heart of empowering entrepreneurs and small businesses with 20 employees or less, helping them build amazing relationships with their customers, simplify operations, and unlock real growth. Through Nextiva’s game-changing Unified-CXM platform, you’ll deliver personalized, AI-powered experiences across voice, video, collaboration, SMS, and surveys, creating lasting customer impact every day.

What You’ll Do:

• Crush Your Goals: Maintain disciplined, high-energy outbound activity to fill your pipeline and consistently achieve or exceed your monthly and quarterly quotas.
• Master Discovery: Lead engaging, high-quality discovery conversations to uncover customer goals, pain points, and desired business outcomes, becoming a trusted advisor right from the start.
• Create Urgency & Momentum: Clearly communicate Nextiva’s value, driving urgency and excitement around solutions that help customers grow revenue, improve customer satisfaction, and streamline operations.
• Own the Process: Manage deals proactively, swiftly moving opportunities forward by setting clear next steps, timelines, and expectations.
• Bring Your Best Demos: Deliver compelling, outcome-focused product demos tailored to each customer, showcasing how Nextiva’s solutions will transform their business.
• Embrace Operational Excellence: Keep your pipeline and Salesforce documentation spotless, enabling accurate forecasting and proactive decision-making.
• Leverage Cutting-Edge AI: Regularly use powerful AI tools (ChatGPT, Nextiva’s internal resources) to sharpen your pitch, refine your discovery, overcome objections, and accelerate your sales cycle.
• Stay Curious & Creative: Constantly experiment with new AI-powered tools and techniques to enhance your productivity, customer engagement, and selling effectiveness.
  
  

What You’ll Bring:

• High-Energy Mindset: 2+ years of proven inside sales success in a fast-paced, high-activity environment.
• Industry Knowledge (preferred): 1+ years selling UCaaS, CCaaS, SaaS, PaaS, or similar tech solutions.
• Pipeline Powerhouse: Proven success managing pipelines in Salesforce CRM with meticulous attention to detail and accuracy.
• Consultative Confidence: Skilled in consultative selling and discovery, aligning Nextiva solutions directly to measurable customer outcomes.
• Proactive Deal Driver: Demonstrated ability to create urgency, maintain momentum, and rapidly progress deals to close.
• AI Enthusiasm: Curiosity and excitement in using AI tools (such as ChatGPT) to level up your sales prep, pitch, and performance.
• Operational Rigor: Commitment to disciplined documentation and rigorous operational execution.
  
  

Why Nextiva?

• Impact: Join a leader trusted by over a million users, orchestrating amazing customer journeys and driving powerful business outcomes.
• Innovation: Sell transformative AI-driven solutions that help customers deliver unforgettable experiences, increase efficiency, and boost employee engagement.
• Culture: Be part of a vibrant, supportive team culture deeply committed to Amazing Service®, continuous growth, and meaningful connections with customers and colleagues.

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards 

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

• Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
• Insurance 💼 - Life, disability, and supplemental indemnity plans 
• Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays 
• Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives 
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!  

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-SP1   #LI-ONSITE

This is an onsite role based at Nextiva’s Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment. 

Provides focus and drives consistency in the execution of all customer service-related matters and answering inbound and outbound calls from existing customers. Our Customer Care teams foster trust with existing customers by both educating and selling them on the value of Nextiva.

The successful Customer Service Representative will develop and execute a customer-focused strategy that will lead to greater retention and drive repurchase loyalty and will nurture the customer relationship acting as a sales enabler to drive repurchase loyalty toward Nextiva equipment and services. This individual ensures maximum correlation between customer requirements and Nextiva products and/or services to strive for consistent delivery by exceeding customer expectations. Additionally, they will aim to uphold the Nextiva mission statement of AMAZING Service while holding accountability for all departments and team members.

• Over 90% of the communication in this role will be in English (verbal & written). Please send us your resume in English when applying
• This person will be an employee of Nextiva, supporting Nextiva customers 
• This position will be 100% on-site at our Nextiva Guadalajara office.  Want to check out our AMAZING culture? Follow Nextiva Mexico on Instagram: @nextiva_mexico 
• Be sure to check out our rewards & benefits listed below 

The Day-to-Day:

• Inbound and outbound point-of-contact for service-related activities, ensures consistent communication and sells the value of the Nextiva product line.
• Responsible for answering calls out of a live queue.
• Utilize real time resources to overcome customers objectives and cancellations.
• Address service removal and cancellation requests while addressing a variety of customer needs within different levels of complexity.
• Focusing on determining the root cause; selecting and explaining the best solution; expediting correction or adjustment for first call.
• Responds with a sense of urgency and accuracy to overcome customers objectives and cancellations.
• Expediting correction or adjustment; following up to ensure timely resolution and to provide the best customer experience and a positive business relationship moving forward.
• Account retention, account reconciliation, account updates, document requests, invoices, contract negotiations, etc.
• Coordinates service activities with Nextiva’s Legal, Sales, Operations, Billing, Collections and Technical Support teams to ensure all customer needs and expectations are met.
• Ensures compliance levels are met in accordance with all maintenance contracted service level agreements.
• Ability to identify the customers need and recommend additional Nextiva products and services.
• Demonstrates excellent interpersonal, written, and oral communication skills Including the ability to ask probing questions to understand concerns and overcome objections while finding opportunities to upsell or cross sells.
• Meets Quality Assurance Requirements and other key performance metrics.

Job Qualification/Requirements:

• 2+ years of retention/sales experience or customer-facing phone support with a strong practice of empathy, confidence, and assertiveness when communicating with customers.
• English language fluency required (both verbal and written).
• Be comfortable to communicate with customers by phone, email, and chat.
• High sense of urgency and demonstrated ability to take ownership and meet defined metrics.
• Ability to cross-sell and/or upsell when appropriate.
• Strong problem-solving, negotiation, and customer retention skills.
• Proven experience in delivering and communicating on time.
• Ability to establish and maintain strong cross-departmental relationships.
• Excellent written and verbal communication skills.
• Proficient in MS Office/ Office 365 (Word, Excel, PowerPoint), Google, Microsoft Teams
• Ability to thrive in a fast-paced, constantly evolving environment.
• 100% on-site.
• This position demands the capacity to work flexible hours, and there may be instances where additional work hours, as well as weekend and holiday shifts, may be required.
• The candidate must have reliable transportation and be able to work Nextiva’s Arizona time (MST).

Competencies:

• Oral/Written/Persuasive Communication, Interpersonal Awareness and Influencing Others

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.

• Health 🍏- Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
• Insurance 💼- Life Insurance (24 times your monthly salary)
• Work-Life Balance ⚖️ - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
• Financial Security 💰- Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
• Wellness 🤸‍- Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱- Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

#LI-AL1 #LI-Onsite

About Nextiva

Nextiva is an AI-first company delivering one connected experience from first click to daily use. We serve over 100,000 businesses, and the brand is how most of them meet us. We recently launched a full rebrand — new identity, new visual system, new voice — and we're still in the early stages of rolling it out across every surface and channel.

We're building a marketing team that works differently. AI isn't an experiment for us. It's the default.

About the Role

You'll run day-to-day creative production for Nextiva's marketing department — and fundamentally change how it gets done.

This is a hands-on leadership role. You execute on landing pages, campaign assets, ad creative, video, and brand storytelling — working within the creative direction set by the Creative Director and CMO. But the real job is applying your taste, creativity, and judgment to AI so that the output exceeds what either could produce alone. AI on its own produces average work. You make it exceptional — and in doing so, you automate the mundane creative tasks that used to require headcount, so we can scale campaigns and marketing efforts without growing the team.

Your work starts in AI. Ideas get explored in Claude or Cursor before they ever touch a design application. You use Cursor or Claude to build landing pages, prototype workflows, and ship creative prototypes in code. 

You'll manage a small team of designers and videographers, mentor them on AI-native workflows, and keep the Creative Director and CMO aligned on progress, priorities, and output quality.

We're looking for someone whose taste and creative instincts are what make AI work above average — someone who can take direction, bring real creative thinking to AI-driven workflows, elevate the output, and keep the team moving every day.

What You'll Do

• Design and produce high-quality creative across marketing. Execute on landing pages, campaign creative, digital ads, email, video, and brand moments. Stay close to the work. Concept it, review it, and push it until it meets the bar..
• Build AI-first creative workflows. Redesign how creative gets produced — from ideation through final delivery. Use AI for concepting, copywriting, and creative exploration. Use AI to build and ship pages, assets, and tools. Automate the repetitive production work — ad variations, asset resizing, template-based builds — so the team spends its time on creative decisions, not mechanical ones.
• Manage and develop the creative team. Run the team day-to-day with a strong player-coach approach. Manage and assign work, unblock people, and keep projects on track. Onboard the team to AI-native tools and processes. Set the expectation that AI-generated work is the starting point, not the finish line and show them what it looks like to refine it to a high standard.
• Define what great AI-assisted creative looks like. Document workflows, prompts, and patterns that produce consistently strong results. Share them across the team and the broader marketing org. Raise the bar for everyone, not just your direct reports.
• Steward and expand the brand. We've recently launched a new brand identity. You'll be responsible for maintaining it, enforcing consistency as it rolls out across more surfaces, and expanding the system with considered, tasteful additions as needs arise. New templates, new asset types, new channels — all should feel like they belong to the same brand.
• Connect creative output to business results. Partner with growth, demand gen, and product marketing to ensure creative work drives awareness, engagement, and pipeline. Use performance data to refine direction. Balance speed and experimentation with intentional quality.
• Scale creative output without scaling the team. Create repeatable, AI-driven processes for producing brand-consistent creative at volume. The goal is to multiply what a small team can deliver — more campaigns, more channels, more variations — without adding headcount. Define review standards, asset templates, and production workflows that make this possible.

What You Need

• Proven creative leadership in a marketing, brand, or agency environment — you've led teams and stayed hands-on in the work
• Strong design taste and visual judgment — you know what great looks like and you push until you get there
• Fluency in Cursor and Claude as primary creative tools — you use them daily to build, not just brainstorm
• Experience producing marketing creative: landing pages, digital ads, campaign assets, brand design, video
• A portfolio of functioning projects you've built with AI tools — not static mockups or visual comps. We want to see working landing pages, live tools, shipped creative, or interactive prototypes. Show us what you've made that actually runs.
• Comfort working in code — you don't need to be an engineer, but you can build and ship a working page in Cursor without one
• A builder mindset — you improve systems and processes, not just individual deliverables
• Clear communication and the ability to take creative direction from senior leadership and translate it into team execution
• Comfort moving fast, iterating in the open, and treating feedback as fuel

Nice to Have

• Experience working within an established brand system — maintaining consistency, extending it thoughtfully, and knowing when to push boundaries vs. hold the line
• Familiarity with design systems, tokens, or component libraries
• Background in B2B SaaS, tech, or high-growth environments
• Experience evaluating and adopting new creative technology for a team
• Interest in motion design, video production, or interactive storytelling

Why This Role

Most companies are still debating whether to use AI in creative. You'll be building the playbook. You'll have direct access to senior leadership, a clear mandate to rethink how things are done, and a team ready to move. The work you produce will be visible — every landing page, every campaign, every brand moment.

This is a role for someone who wants to define what AI-native creative looks like at a company that's already committed to it.

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

• 🍏 Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
• 💼 Insurance: Life, disability, and supplemental indemnity plans 
• ⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• 💰 Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
• 🤸‍ Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives 
• 🌱 Growth: Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!  

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-MP1 #LI-Onsite

This is an onsite role based at Nextiva’s Bengaluru office (Wilshire III by MFAR, 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment. 

We're looking for a strategic, hands-on Principal Product Manager to lead the vision and execution for our next-generation Voice capabilities within our CX platform. You'll build and evolve cutting-edge, AI-powered voice experiences—transforming traditional voice interactions into intelligent, automated conversations that enhance agent productivity, customer satisfaction, and operational efficiency through advanced NLP, real-time transcription, and voice AI. You'll shape the vision, align cross-functional teams, and deliver a roadmap that drives measurable business impact.

Key Responsibilities:

1. Strategic Ownership

• Define the long-term product strategy and positioning for Voice capabilities (UCaaS and CCaaS), aligned with AI-first differentiation and competitive market value
• Deeply understand user needs across contact center operations, IT leaders, developers, and end-users; incorporate voice-of-customer and competitive insights in every decision
• Partner with Finance and Sales to inform packaging, pricing, and monetization decisions for voice features (stand-alone vs. bundled) using data-driven insights

2. Execution & Delivery

• Translate strategy into a data-informed roadmap; prioritize features such as:
  • AI-Powered Transcription: Real-time speech-to-text with speaker diarization, punctuation, vertical specific grammars and multi-language support
  • Natural Language Processing (NLP): Intent detection, sentiment analysis, entity extraction, and conversation voice understanding
  • Voice AI & Automation: Conversational IVR/IVA, AI agents for self-service, voice bots with LLM integration
  • Real-Time Voice Analytics: Call monitoring, keyword tracking, compliance detection, and live agent assistance
  • Voice Infrastructure: SIP trunking, call routing, voice quality optimization, codec support, and telecom carrier integrations
  • UCaaS/CCaaS Features: Click-to-call, voicemail-to-text, call recording, conference bridging, call transfer, and omnichannel voice integration
• Collaborate closely with Engineering, Design, Data Science, and GTM teams to deliver high-impact releases; establish clear metrics that link customer outcomes to business goals
• Drive continuous iteration post-launch through telemetry, experimentation, A/B testing, and customer feedback

3. Cross-Functional Impact

• Act as a connector across Product, Design, Data Science, Engineering, and GTM to ensure cohesive delivery and alignment on vision
• Champion a culture of experimentation, learning, and accountability across teams
• Influence senior stakeholders through crisp storytelling and data-backed recommendations; translate technical voice capabilities into compelling business value

4. Technical & Domain Expertise

• Demonstrate deep understanding of:
  • Voice Technologies: VoIP protocols (SIP, RTP, WebRTC), telephony systems, PBX/softswitch architectures, audio codecs
  • AI/ML for Voice: NLP, ASR (Automatic Speech Recognition), TTS (Text-to-Speech), LLMs, RAG (Retrieval Augmented Generation)
  • Transcription & Speech Analytics: Real-time transcription engines, speaker identification, acoustic modeling, language models
  • Contact Center Voice: ACD (Automatic Call Distribution), IVR/IVA systems, call routing strategies, CTI (Computer Telephony Integration)
  • UCaaS Platforms: Unified communications features, presence, soft phones, mobile/desktop clients, and hardware devices.
• Stay current on competitive landscape (NICE, RingCentral, Dialpad, Five9, Genesys, Twilio) and emerging voice AI technologies
• Work with ISVs, technology partners, and telecom carriers to expand voice capabilities and ecosystem integrations

Qualifications:

Required Experience & Skills

• 8+ years in SaaS Product Management, including 4+ years leading enterprise-grade contact center, UCaaS, or voice communication products
• Proven success transforming embedded voice capabilities into revenue-generating, standalone experiences that drive customer adoption and satisfaction
• Deep technical expertise in:
  • Voice communication protocols; telephony device and systems
  • NLP, speech recognition, and conversational Voice technologies
  • Contact center voice infrastructure (IVR, ACD, call routing)
  • Real-time transcription and voice analytics
• Track record of developing and executing successful product launches in competitive voice/CCaaS markets with a CX-first approach
• Strong analytical, problem-solving, and decision-making skills with data-driven approach to prioritization
• Experience managing beta programs, user feedback loops, and conducting A/B testing for voice features
• Excellent collaboration skills with ability to motivate product development teams, work effectively across functions, and lead through influence in global environments

Preferred Qualifications

• Bachelor's degree in Computer Science, Engineering, or related technical field; MBA or similar advanced degree is a plus
• Experience with AI concepts including NLU (Natural Language Understanding), ML model training, LLM integration, and RAG architectures
• Familiarity with voice analytics, compliance requirements (PCI-DSS, HIPAA for voice), and quality standards
• Understanding of Centrex features, hosted PBX, SIP trunking, and carrier integrations
• Prior experience as a software engineer, technical lead, or solutions architect before transitioning to product management
• Knowledge of developer platforms and APIs for voice (Twilio, Vonage, RingCentral APIs)

Personal Attributes

• Proven affinity for inserting user experience first in the product design approach, especially for voice interactions
• Ability to demonstrate deep understanding of the Conversational AI (Voice/Chatbot) landscape, LLM technology, ecosystem, and evolution
• Embrace a hands-on approach, capable of navigating from high-level strategic vision to detailed execution
• Become the reference for competitive intelligence on voice offerings in the market
• Champion for voice product throughout each product's lifecycle, from strategic definition to technical design to market launch

What Success Looks Like in 12 Months

• Vision & Roadmap: A clear two-year vision and KPI-driven roadmap influencing cross-product alignment
• Customer Impact: Delivery of new AI-assisted QM/WFM capabilities adopted by at least three flagship customers with >70% engagement
• Commercial Influence: Measurable attach rates and incremental ARR growth in key regions (North America, EU, APAC)
• Operational Excellence: Instrumentation provides real-time insights into adoption, feature performance, and churn drivers
• Cross-Functional Collaboration: Strong partnerships across Product, Engineering, and GTM driving faster iteration and impact

Why Join Us

• Lead the transformation of voice communications through cutting-edge AI technology
• Work with a talented, cross-functional team passionate about building world-class CX solutions
• Shape the future of how millions of agents and customers interact through voice
• High visibility role with direct impact on company strategy and revenue
• Competitive compensation, equity, and benefits package

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
  • Coverage Type - Employee Only
  • Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
  • Free Cover Limit - 1.5 Crore
• Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
• Financial Security💰 - Provident Fund & Gratuity
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! 

Beware of Recruitment Fraud: At Nextiva, we follow a merit-based hiring process and do not charge any fees or require a deposit at any stage.  We also do not authorize any third parties to collect payments or sensitive information on our behalf. 

All genuine communications from Nextiva originate from official email addresses ending in “@nextiva.com”.  Communications received from free email services (such as Gmail, Yahoo, or Hotmail) purporting to be from Nextiva should be treated as fraudulent.  If you are contacted by a third-party claiming to represent us, please verify their credentials by writing to [talent@nextiva.com]. 

We encourage candidates to stay vigilant and verify the authenticity of any communication claiming to be from Nextiva, including unsolicited calls, WhatsApp messages and Telegram communications. While we strive to maintain a secure hiring process, Nextiva is not responsible for any losses arising from fraudulent activities.

For genuine opportunities, please apply only through our official careers site: [Careers URL / Nextiva LinkedIn authentic jobs].

If you believe that you have been a victim of recruitment fraud, please contact your law enforcement agencies immediately.

#LI-AK1 #LI-Onsite

This is an onsite role based at Nextiva’s Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment. 

At Nextiva, we power meaningful connections—between businesses and their customers, and across teams that make those experiences possible. As a Procurement Coordinator, you’ll play a hands-on role in helping our teams source, evaluate, and manage the tools and services that keep our business running efficiently.

This is an early-career opportunity designed for someone who is curious, adaptable, and motivated to learn procurement in a fast-moving, collaborative environment.

What You’ll Do

• Support sourcing and procurement of software, services, and business tools
• Partner with internal teams to understand needs and guide purchasing decisions
• Assist in vendor negotiations with a focus on cost savings and value
• Help manage RFQs/RFPs and vendor selection processes
• Track procurement activities, follow-ups, and timelines to keep work moving
• Build strong relationships with internal stakeholders and vendors
• Ensure alignment with internal procurement processes and financial guidelines
• Collaborate with cross-functional teams including Finance, Legal, and IT
• Use AI tools to support vendor research, summarize contracts, compare bids, and streamline documentation and reporting 

What You Bring

• 1+ year experience in procurement, supply chain, or related field
• Bachelor’s degree in a related discipline (or equivalent experience)
• Familiarity with procure-to-pay processes (Oracle or similar systems a plus)
• Strong Excel and general business tools proficiency
• Excellent communication and organizational skills
• Ability to manage multiple priorities and meet deadlines
• A proactive, adaptable mindset with a willingness to learn

• Experience using AI tools to support research, analysis, or workflow efficiency
• Ability to leverage AI for contract review, summarization, or vendor benchmarking
• Curiosity about how AI can improve procurement processes and decision-making

At Nextiva, we’re committed to helping our teams work smarter, move faster, and deliver better outcomes—powered by both human judgment and evolving technology.

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

• 🍏 Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
• 💼 Insurance: Life, disability, and supplemental indemnity plans 
• ⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• 💰 Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
• 🤸‍ Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives 
• 🌱 Growth: Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!  

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-SP1 #LI-Onsite