Nextiva
Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
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Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
This is an onsite role based at Nextiva’s Bengaluru office (Wilshire III by MFAR, 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.
In-Office Expectation: This role is expected to work onsite four days per week, with the potential to increase to five days per week, as required by the business. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.
Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong
The Role:
The Senior Staff Accountant will perform general accounting duties and various ad hoc requests while supporting the Finance department within the Shared Services Group. He/she will assist with payment processing, cash flow forecasting, accounts payable and monthly and annual close processes for various international entities, and help develop and maintain documentation as well as strong internal controls. If you love being challenged and solving problems, then this is the role for you.
What You'll Do:
- Participate in the month-end close process by preparing and recording journal entries in accordance with generally accepted accounting principles (GAAP), determining and recording accruals, reviewing financial statement trends, and preparing account reconciliations
- Working with different entity across different country like Spain, Canada and Including India
- Assist in the preparation of the weekly and monthly cash flow forecasts
- Liaise with external 3rd Party Accountants to ensure timely and accurate month-end accounting and reporting.
- Perform P&L and B/S variance analysis and investigate differences
- Retrieve approved invoices, select payment dates and submit listing of payments to be processed via International Operations on a weekly basis
- Review invoices selected for payment, validate against the approved budget, and release payments via our foreign bank portal on a weekly basis
- Perform cash variance analysis and investigate significant differences
- Maintain up-to-date documentation (bank statements, invoices etc..) to support the annual audits and corporate reporting requirements.
- Partner with the business to provide real time and accurate reports to support company leadership
- Participate in process development and continuous improvement projects
- Perform ad hoc projects as requested
About You:
- Bachelor’s degree in Accounting or Finance, required
- 3-5 years accounting experience, required
- Proficient to expert Microsoft Excel skills, required
- Experience with accounting software, Oracle Fusion preferred
- Knowledge and understanding of US GAAP is a plus.
- Excellent analytical, decision making and problem-solving skills with meticulous attention to detail
- Strong attention to data integrity, accuracy, precision, and data gathering skills
- Demonstrated commitment to obtaining and delivering outstanding results
- Ability to work in a fast-paced environment while juggle multiple tasks and completing them in a timely manner
- Ability to take initiative, identify issues, act independently, communicate, and present recommendations to senior management
- Ability to adhere to strict standards and daily deadlines
- Strong organization, verbal, and communication skills with the ability to prioritize
- Willingness to take on new challenges, responsibilities, and assignments
- Ability to work extended hours, when required
- Curiosity about how AI can improve finance processes and decision-making
So, Why Nextiva?
At Nextiva, we’re committed to helping our teams work smarter, move faster, and deliver better outcomes—powered by both human judgment and evolving technology.
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
- Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
- Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
- Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
Total Rewards
Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
- Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
- Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
- Coverage Type - Employee Only
- Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
- Free Cover Limit - 1.5 Crore
- Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
- Financial Security💰 - Provident Fund & Gratuity
- Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives
- Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
Beware of Recruitment Fraud: At Nextiva, we follow a merit-based hiring process and do not charge any fees or require a deposit at any stage. We also do not authorize any third parties to collect payments or sensitive information on our behalf.
All genuine communications from Nextiva originate from official email addresses ending in “@nextiva.com”. Communications received from free email services (such as Gmail, Yahoo, or Hotmail) purporting to be from Nextiva should be treated as fraudulent. If you are contacted by a third-party claiming to represent us, please verify their credentials by writing to [talent@nextiva.com].
We encourage candidates to stay vigilant and verify the authenticity of any communication claiming to be from Nextiva, including unsolicited calls, WhatsApp messages and Telegram communications. While we strive to maintain a secure hiring process, Nextiva is not responsible for any losses arising from fraudulent activities.
For genuine opportunities, please apply only through our official careers site: [Careers URL / Nextiva LinkedIn authentic jobs].
If you believe that you have been a victim of recruitment fraud, please contact your law enforcement agencies immediately.
#LI-MM1 #LI-Onsite
Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.
Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.
Ready to apply?
Apply to Nextiva
Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
This is an onsite role based at Nextiva’s Bengaluru office (Wilshire III by MFAR, 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.
In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment.
We're looking for a strategic, hands-on Principal Product Manager to lead the vision and execution for our next-generation Voice capabilities within our CX platform. You'll build and evolve cutting-edge, AI-powered voice experiences—transforming traditional voice interactions into intelligent, automated conversations that enhance agent productivity, customer satisfaction, and operational efficiency through advanced NLP, real-time transcription, and voice AI. You'll shape the vision, align cross-functional teams, and deliver a roadmap that drives measurable business impact.
Key Responsibilities:
1. Strategic Ownership
- Define the long-term product strategy and positioning for Voice capabilities (UCaaS and CCaaS), aligned with AI-first differentiation and competitive market value
- Deeply understand user needs across contact center operations, IT leaders, developers, and end-users; incorporate voice-of-customer and competitive insights in every decision
- Partner with Finance and Sales to inform packaging, pricing, and monetization decisions for voice features (stand-alone vs. bundled) using data-driven insights
2. Execution & Delivery
- Translate strategy into a data-informed roadmap; prioritize features such as:
- AI-Powered Transcription: Real-time speech-to-text with speaker diarization, punctuation, vertical specific grammars and multi-language support
- Natural Language Processing (NLP): Intent detection, sentiment analysis, entity extraction, and conversation voice understanding
- Voice AI & Automation: Conversational IVR/IVA, AI agents for self-service, voice bots with LLM integration
- Real-Time Voice Analytics: Call monitoring, keyword tracking, compliance detection, and live agent assistance
- Voice Infrastructure: SIP trunking, call routing, voice quality optimization, codec support, and telecom carrier integrations
- UCaaS/CCaaS Features: Click-to-call, voicemail-to-text, call recording, conference bridging, call transfer, and omnichannel voice integration
- Collaborate closely with Engineering, Design, Data Science, and GTM teams to deliver high-impact releases; establish clear metrics that link customer outcomes to business goals
- Drive continuous iteration post-launch through telemetry, experimentation, A/B testing, and customer feedback
3. Cross-Functional Impact
- Act as a connector across Product, Design, Data Science, Engineering, and GTM to ensure cohesive delivery and alignment on vision
- Champion a culture of experimentation, learning, and accountability across teams
- Influence senior stakeholders through crisp storytelling and data-backed recommendations; translate technical voice capabilities into compelling business value
4. Technical & Domain Expertise
- Demonstrate deep understanding of:
- Voice Technologies: VoIP protocols (SIP, RTP, WebRTC), telephony systems, PBX/softswitch architectures, audio codecs
- AI/ML for Voice: NLP, ASR (Automatic Speech Recognition), TTS (Text-to-Speech), LLMs, RAG (Retrieval Augmented Generation)
- Transcription & Speech Analytics: Real-time transcription engines, speaker identification, acoustic modeling, language models
- Contact Center Voice: ACD (Automatic Call Distribution), IVR/IVA systems, call routing strategies, CTI (Computer Telephony Integration)
- UCaaS Platforms: Unified communications features, presence, soft phones, mobile/desktop clients, and hardware devices.
- Stay current on competitive landscape (NICE, RingCentral, Dialpad, Five9, Genesys, Twilio) and emerging voice AI technologies
- Work with ISVs, technology partners, and telecom carriers to expand voice capabilities and ecosystem integrations
Qualifications:
Required Experience & Skills
- 8+ years in SaaS Product Management, including 4+ years leading enterprise-grade contact center, UCaaS, or voice communication products
- Proven success transforming embedded voice capabilities into revenue-generating, standalone experiences that drive customer adoption and satisfaction
- Deep technical expertise in:
- Voice communication protocols; telephony device and systems
- NLP, speech recognition, and conversational Voice technologies
- Contact center voice infrastructure (IVR, ACD, call routing)
- Real-time transcription and voice analytics
- Track record of developing and executing successful product launches in competitive voice/CCaaS markets with a CX-first approach
- Strong analytical, problem-solving, and decision-making skills with data-driven approach to prioritization
- Experience managing beta programs, user feedback loops, and conducting A/B testing for voice features
- Excellent collaboration skills with ability to motivate product development teams, work effectively across functions, and lead through influence in global environments
Preferred Qualifications
- Bachelor's degree in Computer Science, Engineering, or related technical field; MBA or similar advanced degree is a plus
- Experience with AI concepts including NLU (Natural Language Understanding), ML model training, LLM integration, and RAG architectures
- Familiarity with voice analytics, compliance requirements (PCI-DSS, HIPAA for voice), and quality standards
- Understanding of Centrex features, hosted PBX, SIP trunking, and carrier integrations
- Prior experience as a software engineer, technical lead, or solutions architect before transitioning to product management
- Knowledge of developer platforms and APIs for voice (Twilio, Vonage, RingCentral APIs)
Personal Attributes
- Proven affinity for inserting user experience first in the product design approach, especially for voice interactions
- Ability to demonstrate deep understanding of the Conversational AI (Voice/Chatbot) landscape, LLM technology, ecosystem, and evolution
- Embrace a hands-on approach, capable of navigating from high-level strategic vision to detailed execution
- Become the reference for competitive intelligence on voice offerings in the market
- Champion for voice product throughout each product's lifecycle, from strategic definition to technical design to market launch
What Success Looks Like in 12 Months
- Vision & Roadmap: A clear two-year vision and KPI-driven roadmap influencing cross-product alignment
- Customer Impact: Delivery of new AI-assisted QM/WFM capabilities adopted by at least three flagship customers with >70% engagement
- Commercial Influence: Measurable attach rates and incremental ARR growth in key regions (North America, EU, APAC)
- Operational Excellence: Instrumentation provides real-time insights into adoption, feature performance, and churn drivers
- Cross-Functional Collaboration: Strong partnerships across Product, Engineering, and GTM driving faster iteration and impact
Why Join Us
- Lead the transformation of voice communications through cutting-edge AI technology
- Work with a talented, cross-functional team passionate about building world-class CX solutions
- Shape the future of how millions of agents and customers interact through voice
- High visibility role with direct impact on company strategy and revenue
- Competitive compensation, equity, and benefits package
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
- Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
- Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
- Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.
Total Rewards
Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
- Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
- Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
- Coverage Type - Employee Only
- Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
- Free Cover Limit - 1.5 Crore
- Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
- Financial Security💰 - Provident Fund & Gratuity
- Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives
- Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
Beware of Recruitment Fraud: At Nextiva, we follow a merit-based hiring process and do not charge any fees or require a deposit at any stage. We also do not authorize any third parties to collect payments or sensitive information on our behalf.
All genuine communications from Nextiva originate from official email addresses ending in “@nextiva.com”. Communications received from free email services (such as Gmail, Yahoo, or Hotmail) purporting to be from Nextiva should be treated as fraudulent. If you are contacted by a third-party claiming to represent us, please verify their credentials by writing to [talent@nextiva.com].
We encourage candidates to stay vigilant and verify the authenticity of any communication claiming to be from Nextiva, including unsolicited calls, WhatsApp messages and Telegram communications. While we strive to maintain a secure hiring process, Nextiva is not responsible for any losses arising from fraudulent activities.
For genuine opportunities, please apply only through our official careers site: [Careers URL / Nextiva LinkedIn authentic jobs].
If you believe that you have been a victim of recruitment fraud, please contact your law enforcement agencies immediately.
#LI-AK1 #LI-Onsite
Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.
Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.
Ready to apply?
Apply to Nextiva