About You and The Role  

Do you thrive in high-pressure environments where every minute counts and your decisions directly impact life-saving deliveries? The Service Engineering team sits at the critical nexus between operations and engineering, serving as the first line of technical support for our global fleet of aircraft, droids, and docks. When assets go down, customers can't receive essential supplies—there's no room for delay.

Our Service Engineers are the elite troubleshooters who ensure grounded assets return to service with maximum velocity and quality. You'll work in 24/7 shift operations, serving as the primary technical lead who coordinates cross-team resources, diagnoses complex technical issues, and maintains the operational tempo that keeps Zipline flying around the world.

This role operates under strict regulatory requirements (FAA Part 135) and demanding performance targets to minimize time to service restoration and maximizing first-time fix rates. You'll serve both Flight Test and Commercial Operations, making your work essential to every delivery we make.

What You'll Do  

As a Service Engineer, you'll lead technical response as the primary technical lead for grounded assets, coordinating cross-team resources and driving resolution with urgency and precision. Your systematic troubleshooting approach will use approved procedures and diagnostic tools to identify root causes and implement solutions for aircraft, droid, and dock systems. Working in 24/7 shift operations forms a core part of your responsibilities, including comprehensive handovers, on-call duties, and emergency response protocols to maintain continuous coverage.

You'll coordinate cross-team escalation to engineering support and maintenance teams, creating work orders and ensuring smooth handoffs when physical maintenance is required. Log analysis and diagnostics will become second nature as you identify patterns, troubleshoot complex technical issues, and generate reports that drive continuous improvement. Maintaining regulatory compliance with FAA Part 135 operations, CAMP requirements, and repairman certification standards ensures all documentation meets aviation industry standards.

Driving continuous improvement will be central to your role as you contribute to troubleshooting guides, identify automation opportunities, and provide feedback to design engineering on system improvements. You'll operate advanced tools including the Zipline ERP (Zerp) platform, Fleet Apps, incident.io, and Jira to track assets, manage incidents, and coordinate with global teams. Asset triage and prioritization will maximize operational impact, ensuring critical assets return to service first while managing multiple incidents simultaneously.

Documentation and tracking of all troubleshooting activities, resolutions, and lessons learned builds institutional knowledge and supports regulatory requirements.

What You'll Bring 

• Your technical background in mechanical, electrical, software, mechatronics, aerospace or systems engineering should demonstrate ability to quickly learn complex technical systems and troubleshoot under pressure. 
• Strong analytical and problem-solving skills with experience in systematic troubleshooting, root cause analysis, and technical documentation are essential.
• Operations or maintenance experience with complex systems in high-stakes environments where downtime has significant impact, will prepare you for this role. 
• Excellent communication and coordination skills with proven ability to lead technical response, coordinate cross-functional teams, and communicate effectively under pressure are crucial. 
• Data analysis capabilities with experience in log analysis, performance metrics, and basic scripting or SQL for troubleshooting and reporting will enhance your effectiveness. 
• A continuous improvement mindset with demonstrated ability to identify process improvements, contribute to documentation, and drive operational excellence aligns with our culture.
• Adaptability and resilience to thrive in a rapidly changing environment where procedures, tools, and priorities evolve frequently is essential. 
• Customer impact focus with understanding that your work directly affects life-saving deliveries and operational reliability drives everything we do.

Preferred Qualifications

• Technical writing skills with experience creating troubleshooting guides, procedures, and technical documentation support our documentation-driven culture.
• Multi-site operations experience supporting distributed teams and assets across multiple time zones matches our global operations.
• Automation and tooling experience with process improvement, script development, or system integration contributes to our continuous improvement efforts.

What Else You Need to Know   

The starting cash range for this role is $68,000 - $145,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.

This role requires working 24/7 shift operations including nights, weekends, and holidays as part of our continuous coverage model. You'll participate in on-call rotations and must be available for rapid response when critical assets are grounded.

The position operates under strict performance metrics and regulatory requirements. You'll work in a fast-paced, high-stakes environment where your decisions directly impact customer deliveries and operational safety.

Ability to sit (or stand at a standing desk) for long periods of time to review tickets, conduct analysis and coordinate solutions with engineers when needed. 

Travel may be required occasionally for training, certification, or site support activities (10%).

Overview

The Business Analyst supports and optimizes US Conec’s Manufacturing Tracking System (MTS) and its integration with accounting, financial, and ERP systems. This role partners closely with Accounting, Finance, Operations, and IT to improve system performance, strengthen data integrity, and ensure processes align with financial controls and business objectives.

Responsibilities

• Serve as the primary business analyst for the Manufacturing Tracking System (MTS), including system workflows, data structures, and integrations
• Analyze end-to-end manufacturing, accounting, and financial processes to identify system improvements and efficiencies
• Document application data flows, system logic, and cross-functional dependencies
• Translate accounting and business requirements into clear, actionable system specifications
• Develop and maintain process maps, functional documentation, and standard operating procedures (SOPs)
• Support accounting workflows including general ledger activity, inventory reconciliation, reporting, and data exchanges
• Assist with month-end and year-end system analysis and troubleshooting
• Partner with Accounting and Finance to ensure compliance with internal controls and financial reporting standards
• Provide audit support through documentation, data analysis, and system insights
• Act as liaison between business stakeholders and technical teams, including developers and IT support
• Participate in system enhancements, upgrades, integrations, and data migration initiatives
• Develop and execute test cases and support user acceptance testing (UAT)
• Prioritize system improvements based on business impact, risk, and operational needs
• Create user guides and deliver training to support system adoption and effective utilization
• Communicate system updates, process improvements, and best practices across departments

Must Haves

• Bachelor’s degree in Information Systems, Accounting, Finance, Business Administration, or related field
• 3+ years of experience as a Business Analyst, Systems Analyst, or similar role supporting internal applications
• Strong knowledge of accounting principles and financial processes
• Experience supporting manufacturing or inventory-based systems
• Proven ability to document complex systems, workflows, and business processes
• Working knowledge of inventory control, cycle counting, and reconciliation processes
• Familiarity with database concepts, including tables, relationships, and data flows
• Experience supporting internal controls, audits, or SOX compliance initiatives
• Strong analytical, problem-solving, and communication skills
• Ability to collaborate effectively with technical and non-technical stakeholders

Nice to Haves

• Experience working with ERP system integrations
• Familiarity with SQL, reporting tools, or data analysis platforms
• Experience supporting custom or internally developed applications
• Background in system enhancements, upgrades, or change management initiatives
• Continuous improvement or process optimization experience

What We Offer

• Competitive base salary with performance-based bonus potential

• 4 weeks of PTO

• Health, dental, and vision plans

• 401(k) retirement savings plan with employer match and planning resources

• Collaborative, team-based culture that fuels innovation

• Paid time off, holidays, and employee recognition programs celebrating your achievements

• Community engagement and STEM outreach opportunities to give back locally

Business Intelligence & Data Analyst

Location: Hybrid
Type: Full-Time
Reports to: Director of Business Intelligence

We're looking for an analytically strong, hands-on BI & Data Analyst with 3-5 years of experience turning data into decisions. In this role, you'll own our Power BI environment, work directly in Microsoft Fabric, and partner across the business to deliver reporting and insights that drive better decisions.

About MyFundedFutures

MyFundedFutures (MFF) is a fast-growing futures evaluation and trading firm built for the next generation of global traders. We sit at the intersection of capital markets, technology, and risk, giving traders the tools, capital, and infrastructure to succeed.

Our data platform is already built on Microsoft Fabric using a Medallion architecture (Bronze, Silver, Gold), with clean, structured data flowing across trading platforms, CRM, risk engines, payments, support, and marketing data. The foundation is in place. Now we need someone to expand our Power BI ecosystem across the business and help strengthen a culture where decisions are backed by data.

What You'll Be Doing

Data & Reporting

• Own our Power BI environment end to end, including semantic models, DAX, and dashboards for executive leadership, risk, finance, operations, marketing, and support.
• Maintain and improve data pipelines in Microsoft Fabric, including Data Pipelines, Dataflows, and Notebooks, to keep data flowing reliably across the business.
• Build scalable data models using star schema and fact/dimension design principles.
• Deliver automated daily, weekly, and monthly reporting that gives teams timely, reliable access to key metrics.

Analysis & Insights

• Analyze trader behavior, including success rates, churn, risk signals, and anomalies.
• Support pricing, product, and growth decisions through scenario modeling, sensitivity analysis, and financial performance reviews.
• Identify early warning signals in risk and operational data before they become larger issues.

Cross-Functional Partnership

• Partner closely with the COO, Risk, Finance, Marketing, Product, and Support teams to translate business questions into analytical frameworks and actionable insights.
• Act as a trusted internal partner who helps teams understand what is happening in their area of the business and why.

What We're Looking For

Required

• 3-5 years of experience in business intelligence, data analytics, or a related field.
• Strong SQL skills, including complex queries, CTEs, window functions, and performance tuning.
• Hands-on Power BI experience, including semantic models, DAX, and business-critical reporting.
• Python and/or PySpark experience for data work, including pandas, scripting, API calls, and automation.
• Strong data modeling fundamentals, including schema design, grain definition, and scalable reporting structures.
• Experience with Microsoft Fabric or a comparable platform such as Azure Synapse, Data Factory, or Databricks.
• Experience integrating data from APIs, webhooks, or third-party SaaS platforms.
  
  

Nice to Have

• Experience in capital markets, futures trading, prop firms, or brokerage operations.
• Familiarity with drawdowns, leverage, volatility, and liquidation concepts.
• Experience working with financial time-series data.
• Interest in machine learning use cases such as churn prediction, anomaly detection, and forecasting, with openness to tools such as AutoML and MLflow as that capability evolves.

How You Work

• You translate complex data into clear, practical narratives for non-technical stakeholders.
• You work autonomously and are comfortable taking initiative in a fast-moving environment.
• You bring a strong sense of ownership and follow through on problems from identification to resolution.
• You are comfortable operating in ambiguity and can create structure when priorities are evolving.
• You think critically and creatively, challenge assumptions, and look for better ways to solve problems.

Why MFF

• Help shape how a high-growth trading firm makes decisions.
• Work alongside experienced operators from capital markets, fintech, and trading technology.
• Flexible work environment focused on outcomes and impact.
• Competitive compensation and meaningful room to grow as the company scales.

Overview

As the Industrial Engineer - Warehouse Design & Automation, you will be a technical leader responsible for designing, engineering, and scaling warehouse facilities across a multi-site fulfillment network. Your primary mission is to translate business demand and growth forecasts into data-driven, buildable warehouse designs that optimize throughput, labor efficiency, space utilization, and cost.

This role partners closely with Operations, Real Estate, Facilities, IT, Finance, and external automation vendors to deliver standardized, scalable solutions for greenfield builds, expansions, and retrofits. You will bring a strong systems mindset, deep understanding of material flow, and a bias for simplicity, operability, and long-term sustainability.

What You’ll Do

Warehouse Design & Engineering

• Design end-to-end warehouse layouts for new facilities, expansions, and retrofits, supporting high-throughput fulfillment operations.
• Engineer material flows from inbound receiving through outbound shipping, ensuring efficient, safe, and ergonomic processes.
• Define building-level requirements including dock counts, clear heights, column spacing, power, floor loading, and equipment zoning, in partnership with cross-functional teams.
• Develop and maintain layout drawings, design assumptions, and engineering narratives for leadership, finance, and vendor review.

MHE & Automation Engineering

• Specify, evaluate, and engineer material handling and automation systems including:
• Conveyors, sorters, and divert systems
• Pick modules, pallet flow, case flow, and mezzanines
• AMRs, AGVs, and goods-to-person solutions
• Packaging, labeling, dimensioning, and weighing systems
  
  
• Develop functional specifications, throughput targets, and redundancy strategies for automation systems.
• Partner with integrators and vendors through RFPs, design reviews, FAT/SAT, commissioning, and go-live support.

Capacity Modeling & Data Analysis

• Build capacity, throughput, and labor models using forecasted volumes, SKU profiles, and order characteristics.
• Analyze peak scenarios, seasonality, and failure modes to stress-test designs.
• Quantify trade-offs between labor, automation, space utilization, service levels, and cost.
• Use post-launch operational data to refine assumptions and continuously improve design standards.

Financial Analysis & Business Case Development

• Develop CapEx and OpEx estimates for MHE and automation investments.
• Support ROI, payback period, and total cost of ownership analyses.
• Partner with Finance and Leadership to support capital planning and investment decisions.
• Drive standardization across facilities to reduce engineering variability and lifecycle cost.

Launch Support & Continuous Improvement

• Support warehouse launches and expansions through go-live and stabilization.
• Partner with Operations, Maintenance, and Controls teams to resolve systemic design issues.
• Perform post-launch audits and feed learnings back into network design standards and playbooks.
• Document and maintain reference designs, engineering standards, and best practices.

What You’ll Need

• Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Systems Engineering, or a related field.
• Alternatively, equivalent hands-on experience designing warehouse automation systems may be considered.
• 5+ years of experience in warehouse design, material handling engineering, or automation.
• Proven experience designing high-volume distribution or fulfillment centers.
• Strong analytical and modeling skills, with advanced proficiency in Excel; SQL, Python, or simulation tools are a plus.
• Proficiency in AutoCAD or similar layout and design tools.
  
  

Preferred Qualifications

• Master’s degree in Industrial Engineering, Mechanical Engineering, Systems Engineering, or a related field.
• Experience in large-scale e-commerce, retail, or 3PL fulfillment networks.
• Familiarity with WMS concepts and system integration dependencies.
• Greenfield warehouse launch experience.
• Experience working directly with automation integrators or MHE vendors.
  
  

Key Attributes

• Strong systems thinker with the ability to design for scale, peak, and failure scenarios.
• Data-driven decision maker who can clearly communicate technical trade-offs to non-technical stakeholders.
• Practical, operations-aware engineer who values simplicity, maintainability, and standardization.
• Builder mindset with a desire to create mechanisms, standards, and repeatable solutions.