OVERVIEW

The Operations and Visual Manager is a critical member of the store leadership team accountable for bringing ALO’s operational and visual strategy to life in the store. This individual is passionate about inventory management, labor planning and scheduling, and visual execution – all with a lens on driving an efficient and effective store operation. This role’s north star is pointed at ensuring that the store is customer-ready at all times.  

RESPONSIBILITIES

Operations & Visual Leader 

• Oversee and support execution of key operational and visual processes 
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Champion strong visual standards for the salesfloor by leveraging business performance data
• Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries
• Support a safe work environment and efficient operation  

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager 
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) 
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Operations and Visual team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager 

Business Partner 

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

QUALIFICATIONS

• 3-5 years of retail or related industry leadership experience  
• Working knowledge of MS Office (Word, Excel and Outlook) 
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit 
• Independent work ethic, time management skills, and personal accountability 
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to to stand and move for an entire shift
• Seniority Level: Mid-Senior level

Candidates must have the right to live and work in the UK

Operations & Visual Manager Schedule 

The Operations & Visual Manager role is a full-time role with a 40-hour workweek (5 days) In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#LI-4

#li-onsite

OVERVIEW

The Sales & Service Manager is a critical member of the store leadership team accountable for bringing ALO’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional.  

RESPONSIBILITIES

Sales & Service Leader 

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team 

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager 
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) 
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager 

Business Partner 

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

QUALIFICATIONS

• Prior leadership experience experience in retail or related industry 
• Working knowledge of MS Office (Word, Excel and Outlook) 
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit 
• Independent work ethic, time management skills, and personal accountability 
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to stand and move for an entire shift
• Seniority Level: Mid-Senior level

Candidates must have the right to live and work in the UK. 

Sales & Service Manager Schedule 

The Sales & Service Manager role is a full-time role with a 40-hour workweek (5 days) consisting of 75% of those hours managing the retail floor and coaching and developing the team. In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 
#LI-JJ1

#LI-4

#li-onsite

Objective

The Store Manager is responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team that will be motivated to grow, contribute and advance with ALO.

Business Leader

• Develop and execute the brand's retail strategies including customer experience, client relations management, employee performance, and community connectivity increasing the brand awareness, driving traffic into the store, and broadening and developing the clientele base.
• Local market knowledge of clientele base and brand competitors.
• Aware of business trends that relate to the success of the store and brand.
• Make informed recommendations for store opportunities that will lead to increased sales, foot traffic and further enhance customer relationships and the overall in-store experience.
• Demonstrate strong business acumen through KPI’s to develop and support business driving strategies
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals
• Identify and communicate individual and team training needs.
• Impact fitting room conversion ensuring that all clients are attended to in the fitting rooms, that product needs are easily accessible, and sales execution is seamless and accurate.

People Leader

• Facilitate new hire onboarding, and on-going training for existing staff members
• Ensure that the Sales & Operations team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Consistently drive and motivate the store team utilizing company performance tools to evaluate, achieve and exceed individual sales goals and store KPIs (Conversion, Average Sales, UPT, etc.).
• Establish an individual development plan to support professional growth aspirations and talent needs at ALO
• Use company performance tools to evaluate management team and provide constant feedback to drive individual growth and improvement
• Monitor and address performance issues on a timely basis
• Conducts ongoing talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.
• Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission and high-level selling areas.
• Interview, Hire, Train, Direct, Manage, Coach, Develop, Coordinate, Evaluate and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance behavioral expectations; address complaints from and resolve problems with colleagues
• Utilize check-in process as a tool for colleague talent development, promotion and advancement
• Ensure that all staff members adhere to the wardrobe standards for the current season, and always represent the ALO brand.

Operations Leader

• Ensure the staff's adherence to all store standards (cleanliness, maintenance, replenishment etc.) on selling floor and back of house
• Maintain Visual Merchandising standards and directives ensuring they are consistently upheld by the store team
• Supervise inventory management to ensure store shrink is at or below company target
• Complete all required daily and weekly reporting as requested
• Manage headcount and payroll objectives for the store staff
• Implement tactics to manage and maintain an effective P&L strategy
• Plan for future business needs to continually improve business results
• Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and procedures
• Make well-versed recommendations to help improve the company's operational systems and processes

Business Partner

• Identify opportunities in product, sales, and team development and strategically present ideas and solutions to corporate
• Satisfactorily resolve all customer issues and/or complaints in a timely manner
• Collaborate with cross-functional business partners to support organizational goals
• Communicate effectively and efficiently with all levels in the organization, including the executive team
• Partner with field and corporate leaders to establish effective in-season long term strategies aligned with company initiatives
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
• Conduct regular store meetings (i.e., morning, weekly, monthly, etc.) to motivate the team, and communicate brand activities and initiatives
• Consistently reinforce company standards and policies and hold staff accountable in partnership with corporate

Store Manager Qualifications:

• Prior experience within retail or related industry experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Experience managing and leading a team
• Dynamic interpersonal and communication skills, both verbal and written
• Extraordinary guest experience, organizational and time management skills
• Agile with the ability to handle multiple tasks in a changing environment
• Aligns with and embodies ALO's Guiding Principles
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit
• Independent work ethic, time management skills, and personal accountability

Candidates must have the right to live and work in the UK. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#LI-4

#li-onsite

The Position

Our roster has an opening with your name on it

We’re growing our Market Making Engineering team that works on some of the coolest software in the industry - the systems that quote, price, and manage risk in real time for high-volume, high-velocity sports markets. This work spans the full RFQ/quote lifecycle (request → quote → accept → outcome) in low-latency, event-driven services. The team you will join works with quantitative analysts and trading/risk stakeholders to implement and run market making strategies, while proactively identifying opportunities for technical innovation within the Risk and Trading organization. Our stakeholders are the people who establish prices and manage risk for the #1 sports book in America!

As a Senior Software Engineer within FanDuel’s Market Making Technology team, you will be an essential part of a cross functional agile team that directly impacts our business. You will work collaboratively with a team to implement creative, high-quality solutions, scope effort and timelines, and balance priorities of our stakeholders and engineering needs. This team will work closely to deliver exceptionally high-quality software, while taking pride and ownership in testing, deploying, monitoring, and maintaining that software. Our engineers own every part of the software delivery lifecycle.  

You will work directly with quantitative analysts at FanDuel to improve our market making capabilities. You will be a domain expert on strategy implementation (quoting/decision logic) and how that fits into the larger Risk and Trading landscape — including real-time risk controls, execution outcomes, and performance measurement. You will help ensure robust guardrails (limits, throttles, kill switch) and high-fidelity decision logging so strategies can be debugged, replayed, and improved (e.g., quote ratio, win rate, expected vs realized margin). You will go beyond the software developer role, and will be called upon to identify opportunities yourself in the quantitative space to innovate through technology.

THE GAME PLAN

Everyone on our team has a part to play

You are a significant and autonomous contributor. Your work is consistently of high quality. You solve difficult problems, applying appropriate technologies and best practices. You work with your team to invent, design and build software that is stable and performant. You are proficient in a broad range of design approaches and know when it is appropriate to use them and when it is not. Your solutions are pragmatic. You consider the legacy of the code you produce and write code that an SDE unfamiliar with the system can understand. You limit the use of short-term workarounds. You do things with the proper level of complexity the first time (or at least minimise incidental complexity). You create flexible software without over-engineering. You make appropriate trade-offs, re-use where possible, and are judicious about introducing dependencies. You are efficient with resource usage (e.g., system hardware, database, memory/CPU, etc).

We are looking for engineers to actively engage in technical discussions, assist in designing and implementing solutions, pair program with our more junior engineers, and deliver constant improvements to our systems. We want you to be excited about constantly learning and driving your professional development. You should have most, or all, of the following skills: 

• Experience in both quantitative modeling practices and coding. You will be assisting in the creation of models/strategies and working with other engineers on your team to productionalize this softwareYou work in project ideas with stakeholders, and peers
• You own parts of product and technology & become subject matter experts
• You write simple and extendable code following standards and best practices. You test your code thoroughly
• You help balance customer requirements with the team requirements
• You help your team evolve by actively participating in the code review process, design discussions, team planning, and ticket/metric/COE reviews
• You classify, store, and handle data in accordance with FanDuel policies
• You track security risks and mitigate and/or escalate them in a timely manner
• You focus on operational excellence, constructively identifying problems and proposing solutions
• You take on projects and make software enhancements that improve the team software and processes
• You work to resolve the root cause of complex problems, leaving software better and easier to maintain than when you found it
• You are able to train new team-mates on how your team's software is constructed, how it operates, how secure it is, and how it fits into the bigger picture
• You foster a constructive dialogue and seek resolutions in a professional way
• You help recruit and interview for your team
• You estimate stories/tasks accurately and deliver them in time
• You mentor and help to develop others
• On-call rotation where required. You provide excellent customer support
• You keep yourself up to date with market standards, open-source frameworks
• You build and evolve components that support real-time quoting and decisioning with careful attention to latency, throughput, and correctness
• You implement and maintain risk controls and guardrails (e.g., exposure checks, limits, throttling/filters, kill switch patterns)
• You ensure high-quality decision logging so strategies can be debugged, replayed, and improved using real quote/fill outcomes
• You partner with quants and stakeholders to define and monitor key metrics (e.g., quote ratio, win rate, expected vs realized margin, exposure/capital utilization)
• Most importantly, you are; humble, pragmatic, self-managed, thirsty for knowledge, never satisfied and always challenging the norm. Responsible for the state of the code you both inherit and produce
• Creative problem-solving ability
• A passion for learning and always getting better

THE STATS
What we're looking for in our next teammate

• Degree in Computer Science, Data Science, Engineering, Mathematics, Physics, or related discipline.
• 5 or more years of industry experience in an Engineering field, Machine Learning, Data Science, Finance Engineering, or Statistics.
• 5 or more years of software development experience.
• Proficient in building services with a modern OOP language (C# experience is beneficial).
• Understanding of performance, hardware, and lower level memory management (C, C++, or Rust experience is beneficial).
• A fundamental understanding of data structures and algorithms.
• Proficient in working with GitOps Patterns
• Experience working with CI/CD pipeline tooling (BuildKite and GitHub Actions knowledge is beneficial).
• Experience working with cloud-based infrastructure and technologies.
• Knowledge of AWS with API gateway/workflow orchestration/lambda/serverless applications.
• Knowledge of infrastructure as code is nice to have, notably Terraform and Helm.
• Experience interacting and designing relational databases.
• Experience with streaming technologies (Kafka is nice to have).
• Ability to document code, research, and designs clearly (Jira and Confluence experience nice to have).
• Proficiency in translating requirements into design and developing applications.
• Understanding of containers (e.g. Docker), and orchestration (Kubernetes).
• Demonstrated abilities driving operational excellence and on call support.
• Experience with unit testing, testing tools, integrating testing and best-quality practices into an SDLC.
• Experience working in an Agile environment.

Nice to have (Market Making):

• Experience building event-driven / real-time systems where observability (logs/metrics/traces) and safe rollout patterns are critical
• Familiarity with concepts like exposure, hedging, inventory/position, and performance measurement in decision systems
• Experience with backtesting/simulation, replay tooling, or strategy evaluation workflows

What You Can Expect

• Interesting work - working in a fast-paced and ever-changing industry, new problems and exciting solutions are never too far away. There are always opportunities to learn new skills and broaden your horizons
• A sense of achievement - Our teams own their own software and when that awesome new feature ships to users and the positive feedback starts rolling in, you can feel really proud of what you and your team created
• Personal development - clear and defined career pathways for every role at every level, a supportive manager, loads of learning opportunities and even 10% of your time to dedicate to your learning.
• Belonging - everyone at FanDuel works for each other, we win together, make mistakes together and have lots of fun doing it.
• Trust - A trusting work environment where productivity is valued above all else, giving you autonomy and ownership of your time and work
• Great financial package - Including salary, bonus, pension, private healthcare, share save scheme, flexible working & holiday policy along with a number of other benefits.

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

Diversity, Equity and Inclusion

FanDuel is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email Benefits@fanduel.com.

The requirements listed in our job descriptions are guidelines, not hard and fast rules. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable and you are in the ballpark experience-wise, we'd love to speak to you!

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary…

As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.

You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.

Who We’re Looking For

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and equipment is a must
• Strong decision-making and multi-tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections to create a regular customer base
• Able to work at a fast pace in high-volume environments
• Be an exemplary ambassador of our brand to new neighbourhoods

What You’ll Own

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive
• Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution-focused handling of any minor customer issue
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store

Requirements

• Experience in the customer service or hospitality industry
• Availability that meets the needs of our cafes
• Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Availability to work between 6:30 am and 9:00 pm
• Weekend and holiday availability preferred
• You must be authorised to work in the UK