Role overview:

At SIE we want to enable PlayStation to deliver on its promise to be the Best Place to Play by making it the Best Place to Work! One way that we aim to achieve this by providing information and technology platforms that enable seamless working, communication and collaboration with colleagues and partners anywhere in the world.

The SIE IT Foundational Services department implements, enhances and supports products and services that underpin PlayStation’s business operations. SAP is a strategic solution in this space, and the platform currently comprises SAP S/4HANA, BW, and IBP. We are looking for a hands-on Global SAP Sales Ops Functional Analyst to drive, manage and support the delivery of technical solutions to ensure that the platform continues to meet the sales and distribution needs of the business globally.

You will collaborate with business partners from the Sales & Operations business functions to understand business goals and to identify and communicate how technical solutions can achieve them. You will do this by gathering, analysing and prioritising business requirements, and by working with business and technical teams to design, agree and coordinate the delivery of technical solutions that align with business strategies.

What you will be doing:

Helping to design, implement and support SAP S/4 HANA capabilities that underpin sophisticated sales and distribution business processes, including (but not limited to) order management, material master, pricing, ATP, MRP, delivery processing, billing, and customer order related reporting, by:

• Translating business strategy into product strategy
• Identifying business partners and engaging with them to discover, understand and define business problems and opportunities.
• Understanding existing business processes, mapping out process flows and identifying areas for improvement.
• Providing guidance and recommendations to business partners, driving standardisation and adoption of SAP standard processes globally whenever possible.
• Owning the scoping, prioritisation, management and reporting of progress against identified S&O initiatives.
• Working closely with internal and third-party business and technical teams to analyse and assess the impact of change requests on the SAP platform.
• Eliciting and analysing business requirements to document and agree functional design specifications, ensuring that they receive the appropriate level of approval.
• Analysing AS-IS and TO-BE system processes and configuration to assess impact on SD, MM and integration with FI-CO activities.
• Validating the approach for delivery of system changes to ensure proper testing and documentation is completed.
• Interface design, and co-ordinating and assisting with integration testing as required.
• As required, working closely with internal and third-party technical teams to analyse and resolve production issues across the SAP platform.

What we are looking for:

At PlayStation we are driven by the desire to ensure that PlayStation remains the best place to play and the best place to work. This drive is fuelled by our core values: we are looking for people to join us who are passionate, trailblazers and have a one team mindset.

These values and behaviours are evident throughout your previous experience:

• Technical SAP S/4 HANA experience, with hands-on experience of product implementation and production support primarily in Material Management (MM) and/or Sales & Distribution (SD);
• Working across the full lifecycle of technology-enabled change: from requirements definition through solution design, build, testing to transition to live operation.
• Sound understanding of the following areas:
• Supply chain and logistics in a Fast-Moving Consumer Goods (FMCG) environment.
• Product data management including Bill of Materials.
• Data interfaces and system integration, including EDI and other interface solutions which involve IDOC interfaces between SAP MM/SD and non-SAP third-party warehouse, carrier and master data systems.
• Key integration points between SD/MM/Purchasing/FICO.
• Sales and Purchase to Pay scenarios, requisition release strategies and SAP PO and inventory functionality.
• Warehouse environments and processes.
• Working with offshore / near shore service providers
• Comfortable dealing with senior team members and willing to challenge them based on sound reasoning.
• Strong analytical and problem-solving skills.
• Working within controlled/compliance-based environments (particularly Sarbanes Oxley) would be beneficial.

Your technical development and support competencies will include the following:

• SAP S/4 HANA
• FIORI
• Experience of designing, implementing, and supporting sophisticated ABAP and Idoc developments

Dynamics 365 Business Central Lead Consultant

Our Microsoft team is at an inflection point of growth and we are looking for a Dynamics 365 Business Central Lead Consultant to join us on this exciting journey. The successful candidate will be a lead consultant on Business Central implementation projects and will work closely with clients and the delivery team through the normal phases of delivery from discovery workshops through to the post go-live support.

About the role:

As a Lead Consultant, you will play a key role in the design and presentation of the solution blueprint to the client, working closely with developers and other consultants. You will lead the configuration and testing of the solution, including any ISV apps and custom extensions. Other activities will include end user training, data migration and cut-over planning. You will leverage your significant experience of successfully implementing Business Central to ensure project success.

Key responsibilities will include:

• Advising client organisations on the Microsoft Dynamics Business Central capabilities and functions.
• Conducting requirements gathering and analysis with clients using standard methodologies.
• Designing optimised business processes for our clients.
• Understanding and recommending configurations and customisations in Microsoft Dynamics Business Central, aiming to minimise customisations.
• Supporting clients throughout all phases of the project, from requirements analysis to roll out.
• Applying strong knowledge of SDLC methodologies, such as Agile and SCRUM as well as experience of writing user stories and developing a backlog in Azure DevOps.
• Maintaining up-to-date certifications in Microsoft Dynamics Business Central.

About you:

We are looking for a detail-oriented problem-solver with a passion for technology and business optimisation. You should have excellent communication skills, an inquisitive nature, and strong technical and analytical abilities. You will be part of a collaborative team that values new ideas and works together to solve complex business problems.

• Overseeing the functional delivery of Dynamics 365 Business Central, acting as the primary point of contact for all functional discussions.
• At least 3 years of experience as a Business Central functional consultant
• Thorough knowledge of Dynamics 365 Business Central and Dynamics NAV – to include core finance, accounts payable and accounts receivable, sales and purchase order processing, inventory and warehouse management. Ideally you will have detailed knowledge of project management, manufacturing and service management.
• Comprehensive knowledge of Continia, Tasklet and other popular Dynamics 365 Business Central Apps.
• Ideally you will have a strong knowledge of Power BI apps for Dynamics 365 Business Central as well as M365 and Power Apps integration.
• It would be advantageous if you have knowledge of Shopify, Dynamics 365 Sales and Dynamics 365 Field Service working with Dynamics 365 Business Central.
• Ability to communicate complex technical concepts in non-technical language.
• Strong consulting skills, including influencing abilities, leadership, and facilitation skills.
• Masters or Certification in relevant fields.

Join us in helping our clients enhance their business operations through innovative solutions and cutting-edge technology.

About Tripadvisor  

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Tripadvisor is looking for an experienced back-end software engineer to join the Hotels Platform team, which maintains the critical infrastructure and data that powers Tripadvisor’s Hotels pages for over 400 million travelers each month. In this role, you will help us build, enhance, and sustain a suite of highly-performant, consumer-scale microservices that help our travelers plan their next great adventure.
The ideal candidate for this role will have a broad set of battle-tested engineering skills, a strong sense of ownership, a passion for solving complex problems collaboratively, and an unwavering commitment to learning and advancing their craft.

Job Location: Remote/Hybrid

This role is a flexible hybrid or remote position. For hybrid roles please note our office is based in Dublin.

What You’ll Do

• Design, implement, test, and deploy code changes that help the team execute on key strategic and engineering-driven initiatives.
• Work effectively across all layers of the service stack, from designing clean microservice APIs to building efficient database queries and ETLs.
• Own projects end-to-end: from initial design, requirements-vetting, and estimation, to verifying changes in production and proactively addressing any follow-up tasks.
• Provide code-reviews to teammates, ensuring that a proposed change meets the team’s coding standards, best practices, and audit requirements.
• Support the team’s operations through proactive monitoring, data-quality checks, and incident-response protocols.
• Actively seek feedback from peers, and help promote a collaborative, fast-paced engineering culture.

Skills & Experience

• Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
• Bachelor’s or Master’s Degree in Computer Science, Computer Engineering, or related discipline.
• 3+ years of professional, full-lifecycle software development experience working with large-scale web applications or services, written in Java (preferred) or Kotlin.
• Experience working with relational databases or data-warehouse technologies like Snowflake, BigQuery, or Hadoop
• Solid foundation in data structures, algorithms, object-oriented design, and web-service architectures.
• Excellent written and oral communication skills with the ability to communicate complex concepts clearly.
• Demonstrated ability to take end-to-end ownership of projects, working independently and collaboratively to clarify requirements, choose an appropriate implementation approach, and deliver high-quality code.

Nice-to-have:

• Experience with front-end web technologies like React, JavaScript, HTML, CSS, etc.
• Experience working with foundational AWS services and infrastructure-as-code.
• Experience utilizing AI tools like Claude or Cursor effectively to streamline development workflows and reduce cognitive load.
• Experience participating in an operational support rotation.

What We Offer:

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Generous referral scheme. Help us grow and be rewarded with generous bonuses for referring successful candidates. Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. Health benefits. We offer great coverage and competitive premiums.

Our Cultural Pillars:

• Traveler first: We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 
• Execution is our edge: We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 
• We succeed together: The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-SM1

#LI-Remote

Senior Fulfilment Manager
Full Time
St. Margaret’s, Co.Dublin, K67 P7E5

As Head of Production, you will report into the Director of Operations and take full operational ownership of our site, leading the warehouse and planning teams as well as managing our 3PL partner. Your primary focus is to ensure the site runs efficiently, safely, and within budget while handling the complexities of a fast paced environment. You will be responsible for both daily performance (KPIs) and the long-term strategic development of the facility, including potential future expansions.

What you’ll do:

• Leading our Production site, including the warehouse and planning teams, as well as oversight of the 3PL managing our agencies and hourly workforce.
• Drive continuous improvement across cost, quality and safety, while working in an ever changing and growing environment.
• Lead and influence external stakeholders, balancing competing priorities and managing conflicting interests to achieve operational and business objectives.
• Develop and execute multi-year strategic plans, including potential launch or expansion of our production site.
• Drive operational performance by achieving key KPIs such as efficiency and error rates, with full accountability for labor, equipment, and continuous improvement budgets.
• Collaborate closely with international sites to drive standardisation, best-practice sharing, and operational consistency.
• Mentor, train and develop the team for career progression.

What you’ll bring

• 8+ years of experience managing operations or production, ideally in FMCG
• Consistently tracking KPI’s and cost metrics in a high-pressure, fast-paced, fast paced and constantly changing environment.
• Experience in labour-heavy and agency worker environments.
• Strong understanding of health and safety and its application in a warehouse/production environment.
• Deep knowledge of Lean manufacturing (black belt certification is preferred)
• An egoless, collaborative approach: You are comfortable working across all levels of the organisation, welcome constructive challenge, and prioritise team success above all else.
• Adaptability & Agility: You thrive in fast-paced, evolving environments, navigating change with ease and making smart decisions under pressure.
• Creative Problem-Solving: You bring an "outside-the-box" mindset, constantly identifying fresh ways to optimise our processes and improve how we work

We’re looking for people who are passionate about making HelloFresh Ireland a great place to work. Whether you bring new energy, creative ideas, or a sharp eye for improvement, we value what makes you unique. We know that skills come from many places - so even if you don’t "tick all the boxes", if you’re excited about this role, we would really like to learn more about you.

What we offer

• The chance to have a serious impact on one of the fastest-growing technology companies in Europe in an exciting growth phase
• Direct, high impact on our Operations setup from day one
• A vibrant, international environment with mission-driven colleagues
• A guaranteed steep learning curve & boost for your career
• Benefit from our selection of employee perks (70% off your HelloFresh boxes, private health insurance, employer matching pension program, cycle to work scheme, Mental health first aiders and an employee assistance programme, gym membership etc.)

If this sounds like a tasty opportunity, we’d be excited to hear from you.

Senior Production Manager
Full Time
St. Margaret’s, Co.Dublin, K67 P7E5

As Head of Production, you will report into the Director of Operations and take full operational ownership of our site, leading the warehouse and planning teams as well as managing our 3PL partner. Your primary focus is to ensure the site runs efficiently, safely, and within budget while handling the complexities of a fast paced environment. You will be responsible for both daily performance (KPIs) and the long-term strategic development of the facility, including potential future expansions.

What you’ll do:

• Leading our Production site, including the warehouse and planning teams, as well as oversight of the 3PL managing our agencies and hourly workforce.
• Drive continuous improvement across cost, quality and safety, while working in an ever changing and growing environment.
• Lead and influence external stakeholders, balancing competing priorities and managing conflicting interests to achieve operational and business objectives.
• Develop and execute multi-year strategic plans, including potential launch or expansion of our production site.
• Drive operational performance by achieving key KPIs such as efficiency and error rates, with full accountability for labor, equipment, and continuous improvement budgets.
• Collaborate closely with international sites to drive standardisation, best-practice sharing, and operational consistency.
• Mentor, train and develop the team for career progression.

What you’ll bring

• 8+ years of experience managing operations or production, ideally in FMCG
• Consistently tracking KPI’s and cost metrics in a high-pressure, fast-paced, fast paced and constantly changing environment.
• Experience in labour-heavy and agency worker environments.
• Strong understanding of health and safety and its application in a warehouse/production environment.
• Deep knowledge of Lean manufacturing (black belt certification is preferred)
• An egoless, collaborative approach: You are comfortable working across all levels of the organisation, welcome constructive challenge, and prioritise team success above all else.
• Adaptability & Agility: You thrive in fast-paced, evolving environments, navigating change with ease and making smart decisions under pressure.
• Creative Problem-Solving: You bring an "outside-the-box" mindset, constantly identifying fresh ways to optimise our processes and improve how we work

We’re looking for people who are passionate about making HelloFresh Ireland a great place to work. Whether you bring new energy, creative ideas, or a sharp eye for improvement, we value what makes you unique. We know that skills come from many places - so even if you don’t "tick all the boxes", if you’re excited about this role, we would really like to learn more about you.

What we offer

• The chance to have a serious impact on one of the fastest-growing technology companies in Europe in an exciting growth phase
• Direct, high impact on our Operations setup from day one
• A vibrant, international environment with mission-driven colleagues
• A guaranteed steep learning curve & boost for your career
• Benefit from our selection of employee perks (70% off your HelloFresh boxes, private health insurance, employer matching pension program, cycle to work scheme, Mental health first aiders and an employee assistance programme, gym membership etc.)

If this sounds like a tasty opportunity, we’d be excited to hear from you.

Senior Warehouse and Distribution Manager
Full Time
St. Margaret’s, Co.Dublin, K67 P7E5

As Head of Production, you will report into the Director of Operations and take full operational ownership of our site, leading the warehouse and planning teams as well as managing our 3PL partner. Your primary focus is to ensure the site runs efficiently, safely, and within budget while handling the complexities of a fast paced environment. You will be responsible for both daily performance (KPIs) and the long-term strategic development of the facility, including potential future expansions.

What you’ll do:

• Leading our Production site, including the warehouse and planning teams, as well as oversight of the 3PL managing our agencies and hourly workforce.
• Drive continuous improvement across cost, quality and safety, while working in an ever changing and growing environment.
• Lead and influence external stakeholders, balancing competing priorities and managing conflicting interests to achieve operational and business objectives.
• Develop and execute multi-year strategic plans, including potential launch or expansion of our production site.
• Drive operational performance by achieving key KPIs such as efficiency and error rates, with full accountability for labor, equipment, and continuous improvement budgets.
• Collaborate closely with international sites to drive standardisation, best-practice sharing, and operational consistency.
• Mentor, train and develop the team for career progression.

What you’ll bring

• 8+ years of experience managing operations or production, ideally in FMCG
• Consistently tracking KPI’s and cost metrics in a high-pressure, fast-paced, fast paced and constantly changing environment.
• Experience in labour-heavy and agency worker environments.
• Strong understanding of health and safety and its application in a warehouse/production environment.
• Deep knowledge of Lean manufacturing (black belt certification is preferred)
• An egoless, collaborative approach: You are comfortable working across all levels of the organisation, welcome constructive challenge, and prioritise team success above all else.
• Adaptability & Agility: You thrive in fast-paced, evolving environments, navigating change with ease and making smart decisions under pressure.
• Creative Problem-Solving: You bring an "outside-the-box" mindset, constantly identifying fresh ways to optimise our processes and improve how we work

We’re looking for people who are passionate about making HelloFresh Ireland a great place to work. Whether you bring new energy, creative ideas, or a sharp eye for improvement, we value what makes you unique. We know that skills come from many places - so even if you don’t "tick all the boxes", if you’re excited about this role, we would really like to learn more about you.

What we offer

• The chance to have a serious impact on one of the fastest-growing technology companies in Europe in an exciting growth phase
• Direct, high impact on our Operations setup from day one
• A vibrant, international environment with mission-driven colleagues
• A guaranteed steep learning curve & boost for your career
• Benefit from our selection of employee perks (70% off your HelloFresh boxes, private health insurance, employer matching pension program, cycle to work scheme, Mental health first aiders and an employee assistance programme, gym membership etc.)

If this sounds like a tasty opportunity, we’d be excited to hear from you.

What's the opportunity? 

As a Senior Finance Data Scientist, Existing Business, you will be the architect of the systems that predict Intercom’s revenue future. You will move beyond static reporting to build production-grade forecasting models that translate complex customer behaviors into financial signals.

You will work on high-impact, open-ended problems, such as predicting expansion propensity and modeling long-term customer LTV. This role requires a hybrid of financial intuition and technical rigor: the ability to navigate raw data warehouses and the strategic mindset to explain the "why" behind the numbers to our leadership team.

The Impact You Will Have

• Own and Evolve the Revenue Engine: Build and maintain predictive models for usage-based revenue, renewals, and expansion that outperform traditional linear forecasts.
• Unlock Predictive Insights: Develop propensity models to identify expansion opportunities and churn risks before they materialize in the ledger.
• Architect Finance Data: Design and maintain curated datasets that serve as the single source of truth.
• Model Customer Value: Define and iterate on our LTV frameworks, providing a clear linkage between product engagement and long-term financial outcomes.

Drive Scalability: Build automated, code-based forecasting workflows that increase the speed, reliability, and granularity of our financial planning.

What will I be doing? 

Predictive Modeling and Forecasting Systems

• Build and own probabilistic and time-series models that project ARR performance across renewals and usage-based motions.
• Incorporate behavioral signals, such as product adoption, seat utilization, and feature engagement, into expansion propensity and LTV frameworks.
• Design models that account for cohort dynamics, seasonality, and product-led growth (PLG) signals.
• Evaluate model performance through backtesting and iteration, ensuring our "financial weather forecast" is constantly improving.

Data and Analytical Infrastructure

• Own the end-to-end data pipeline for finance, transforming raw product usage and billing data into curated, model-ready datasets in our data warehouse.
• Write and optimize production-quality SQL and Python to work with large-scale datasets and automate complex FP&A workflows.
• Ensure data integrity and consistency across all predictive systems and executive dashboards.
• Contribute to the long-term data strategy for how Intercom tracks and predicts Existing Business health.

Analytical Problem Solving

• Translate ambiguous business questions (e.g., "Which usage signals best predict a 2x expansion?") into structured data science projects.
• Connect ARR outcomes to underlying drivers like product adoption, customer health scores, and GTM activity.
• Perform scenario modeling and sensitivity analysis to help the business understand the range of possible outcomes for NRR.

Business Partnership & Communication

• Partner with Sales, Product, and Data Engineering to align our financial models with actual customer behavior and product roadmaps.
• Translate complex statistical outputs into clear, decision-oriented narratives for the CFO and executive leadership.
• Build executive-ready materials, including predictive dashboards and strategic presentations.

What skills do I need? 

• • 3+ years in Data Science, Strategic Finance, or Revenue Analytics, with a deep focus on SaaS or usage-based business models.
  • Advanced Technical Skills: High proficiency in Python (pandas, scikit-learn) and Expert-level SQL. Experience with forecasting libraries (e.g., Prophet, Nixtla) is a major plus.
  • System Design Mindset: Experience building scalable data pipelines and production-grade analytical tools, not just one-off spreadsheets.
  • SaaS Mastery: Strong understanding of NRR, LTV, Churn, and the relationship between product usage and revenue.
  • Communication: Ability to translate technical work into business insight and influence stakeholders through data-driven storytelling.
  • Business Judgment: A focus on accuracy and a "Product Sense" that allows you to see the human behavior behind the data points.
  • AI-Augmented Productivity: Proficiency in leveraging AI-native development tools (e.g. Cursor, Claude Code) to accelerate the development of data pipelines, model prototyping, and code documentation.

What Success Looks Like

• Automated forecasting models that are more accurate, granular, and less manual than previous iterations.
• A clear Propensity Score integrated into our planning that successfully predicts customer expansion and contraction.
• Scalable, code-based workflows that reduce the time-to-insight for the Existing Business team.

High confidence from leadership in our ability to predict the financial impact of changing customer usage patterns.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

Senior Analytics Engineer 

Communication has changed for people. It’s changed for businesses, too.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What is the opportunity?

Intercom’s AI Group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta within weeks of a successful offline test. 

We constantly run experiments and measure the success of our AI features. We use frequentist and Bayesian approaches. We create dashboards to track results. We dive deep into exactly how users are being successful, and have to tease out all sorts of complex user interactions. We have to deal with inherently stochastic AI products, and complex effects.

We are looking for a dedicated Analytics Engineer to join the AI Group to help us with that.

What will I be doing?

• Data Platform Development: Design, build, and manage scalable data pipelines and ETL processes to support a robust, analytics-ready data platform.
• Cross-functional Collaboration: Partner with ai analysts, ml scientists, engineers and business teams to understand data needs and ensure accurate, reliable & ergonomic data solutions.
• Data Strategy & Governance: Lead initiatives in data model development, data quality ownership, warehouse management, and production support for critical workflows.
• Advanced Analytics & Insights: Conducted data analysis and built custom models to support strategic business decisions and performance measurement.
• Automation & Optimization: Streamline data collection and reporting processes to reduce manual effort and improve efficiency.
• Innovation in Data Infrastructure: Created scalable solutions like unified data pipelines and access control systems to meet evolving organizational needs.
• Strategic Influence: Worked with partner teams to align data collection with long-term analytics and feature development goals.

About You

• You write advanced SQL with a preference for well-architected data models, optimized query performance, and clearly documented code
• You’re familiar with the modern data stack. dbt and Snowflake experience are a big plus.
• A growth mindset and eagerness to learn.
• You exhibit great judgment and sharp business and product instincts that allow you to differentiate essential versus nice-to-have and to make good choices about trade-offs
• You practice excellent communication skills, and you tailor explanations of technical concepts to a variety of audiences

Nice to haves

• Exposure to Apache Airflow or other DAG frameworks — we use Airflow to orchestrate and schedule all of our data workflows and transformations
• Worked in Tableau, Looker, or similar visualization/business intelligence platform
• Experience with operational tools and business systems such Google Analytics, Marketo, Salesforce, Segment, or Stripe
• Familiarity with Python

#LI-Hybrid

What is the opportunity?

Intercom’s AI Group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta within weeks of a successful offline test. 

We constantly run experiments and measure the success of our AI features. We use frequentist and Bayesian approaches. We create dashboards to track results. We dive deep into exactly how users are being successful, and have to tease out all sorts of complex user interactions. We have to deal with inherently stochastic AI products, and complex effects.

We are looking for a dedicated Analytics Engineer to join the AI Group to help us with that.

What will I be doing?

• Data Platform Development: Design, build, and manage scalable data pipelines and ETL processes to support a robust, analytics-ready data platform.
• Cross-functional Collaboration: Partner with ai analysts, ml scientists, engineers and business teams to understand data needs and ensure accurate, reliable & ergonomic data solutions.
• Data Strategy & Governance: Lead initiatives in data model development, data quality ownership, warehouse management, and production support for critical workflows.
• Advanced Analytics & Insights: Conducted data analysis and built custom models to support strategic business decisions and performance measurement.
• Automation & Optimization: Streamline data collection and reporting processes to reduce manual effort and improve efficiency.
• Innovation in Data Infrastructure: Created scalable solutions like unified data pipelines and access control systems to meet evolving organizational needs.
• Strategic Influence: Worked with partner teams to align data collection with long-term analytics and feature development goals.

About You

• You write advanced SQL with a preference for well-architected data models, optimized query performance, and clearly documented code
• You’re familiar with the modern data stack. dbt and Snowflake experience are a big plus.
• A growth mindset and eagerness to learn.
• You exhibit great judgment and sharp business and product instincts that allow you to differentiate essential versus nice-to-have and to make good choices about trade-offs
• You practice excellent communication skills, and you tailor explanations of technical concepts to a variety of audiences

Nice to haves

• Exposure to Apache Airflow or other DAG frameworks — we use Airflow to orchestrate and schedule all of our data workflows and transformations
• Worked in Tableau, Looker, or similar visualization/business intelligence platform
• Experience with operational tools and business systems such Google Analytics, Marketo, Salesforce, Segment, or Stripe
• Familiarity with Python

Benefits 

#LI-Hybrid

What is the opportunity?

Intercom’s AI Group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta within weeks of a successful offline test. 

We constantly run experiments and measure the success of our AI features. We use frequentist and Bayesian approaches. We create dashboards to track results. We dive deep into exactly how users are being successful, and have to tease out all sorts of complex user interactions. We have to deal with inherently stochastic AI products, and complex effects.

We are looking for a dedicated Analytics Engineer to join the AI Group to help us with that.

What will I be doing?

• Data Platform Development: Design, build, and manage scalable data pipelines and ETL processes to support a robust, analytics-ready data platform.
• Cross-functional Collaboration: Partner with ai analysts, ml scientists, engineers and business teams to understand data needs and ensure accurate, reliable & ergonomic data solutions.
• Data Strategy & Governance: Lead initiatives in data model development, data quality ownership, warehouse management, and production support for critical workflows.
• Advanced Analytics & Insights: Conducted data analysis and built custom models to support strategic business decisions and performance measurement.
• Automation & Optimization: Streamline data collection and reporting processes to reduce manual effort and improve efficiency.
• Innovation in Data Infrastructure: Created scalable solutions like unified data pipelines and access control systems to meet evolving organizational needs.
• Strategic Influence: Worked with partner teams to align data collection with long-term analytics and feature development goals.

About You

• You write advanced SQL with a preference for well-architected data models, optimized query performance, and clearly documented code
• You’re familiar with the modern data stack. dbt and Snowflake experience are a big plus.
• A growth mindset and eagerness to learn.
• You exhibit great judgment and sharp business and product instincts that allow you to differentiate essential versus nice-to-have and to make good choices about trade-offs
• You practice excellent communication skills, and you tailor explanations of technical concepts to a variety of audiences

Nice to haves

• Exposure to Apache Airflow or other DAG frameworks — we use Airflow to orchestrate and schedule all of our data workflows and transformations
• Worked in Tableau, Looker, or similar visualization/business intelligence platform
• Experience with operational tools and business systems such Google Analytics, Marketo, Salesforce, Segment, or Stripe
• Familiarity with Python

Benefits 

#LI-Hybrid