We are looking for a junior Product Manager with a major focus on the Customer Service stream. In this role, you will work on making our CS team more efficient, proactive, and personalised, ensuring consistent quality across every interaction.

What You Will Be Doing

• Lead a cross-functional team of engineers, designer and product analyst
• Manage your team's roadmap to align with Wheely’s mission
• Own your team’s products (existing and new) across from idea, through development, to launch, growth and maintenance:
  • Analyse customer issues and identify product opportunities to reduce the need to contact Customer Service
  • Support the implementation of AI-driven automation in chauffeur contacts
  • Work on internal tools that increase the speed and consistency of contact resolution
  • Find product solutions that help Customer Service agents deliver a more personal experience

Requirements

• Internship (with the possibility to transition into full-time employment)
  • STEM degree from a top university (fresh grad) or a final year student
• Full-time:
  • STEM degree from a top university
  • 6-12 months of relevant internship or working experience in a hi-growth environment (tech, top-tier consulting company, top-tier investment bank or VC)
• A passion for great UX/UI
• Outstanding written communication
• Highly analytical

What we offer

• Office-based role in West London, four days a week with flexible start and finish times, plus one remote day of your choice
• Salary: £65000 annual 
• Employee stock options plan
• Private medical and dental insurance
• Life and critical illness cover
• Latest-generation MacBook Pro and 4k display
• Monthly credit towards Wheely journeys
• Cycle to Work scheme
• Professional development stipend

We are looking for a junior Product Manager with a major focus on the Customer Service stream. In this role, you will work on making our CS team more efficient, proactive, and personalised, ensuring consistent quality across every interaction.

What You Will Be Doing

• Lead a cross-functional team of engineers, designer and product analyst
• Manage your team's roadmap to align with Wheely’s mission
• Own your team’s products (existing and new) across from idea, through development, to launch, growth and maintenance:
  • Analyse customer issues and identify product opportunities to reduce the need to contact Customer Service
  • Support the implementation of AI-driven automation in chauffeur contacts
  • Work on internal tools that increase the speed and consistency of contact resolution
  • Find product solutions that help Customer Service agents deliver a more personal experience

Requirements

• STEM degree from a top university
• 6-12 months of relevant internship or working experience in a hi-growth environment (tech, top-tier consulting company, top-tier investment bank or VC)
• A passion for great UX/UI
• Outstanding written communication
• Highly analytical

What we Offer

• Office-based role in Nicosia, four days a week with flexible start and finish times, plus one remote day of your choice
• Competitive salary
• Employee stock options plan
• Private medical and dental insurance
• Daily Lunch allowance
• Latest-generation MacBook Pro and 4k display
• Professional development stipend
• Relocation support, including visa sponsorship and allowance

We are partnered with a digital asset management firm for a Senior Project Manager / UI/UX Designer. You will play a critical role in managing the delivery of institutional trading dashboards for the web3 institutional platform. Your expertise will bridge project management and design, ensuring a seamless user experience.

Responsibilities:

• Lead the development and design of trading dashboards with a focus on UI/UX.
• Collaborate with cross-functional teams to integrate on and off-chain data into intuitive interfaces.
• Manage project timelines, resources, and deliverables to meet strategic objectives.
• Ensure alignment with stakeholders by effectively communicating project progress and challenges.
• Utilize both design and technical skills to enhance user engagement and functionality.

Required Skills:

• Proven experience in project management within digital asset management environments.
• 3-5 years of related blockchain, exchange, or brokerage experience.
• Strong UI/UX design skills with a portfolio showcasing relevant work.
• Familiarity with dashboard design and decentralized finance (DeFi) products.
• Proficient in managing data integration from various sources, including on and off-chain.
• Excellent communication and leadership abilities.

Summary: Join a well-funded startup focused on revolutionizing the creator economy with a consumer-facing decentralized application (dApp). As a Lead Product Designer, you will manage the design team and spearhead UX strategy to enhance user experience in the Web3 space.

Responsibilities:

• Lead and manage the design team to develop innovative solutions for the creator economy.
• Develop and implement UX strategies to improve user engagement and onboarding in the Web3 environment.
• Collaborate with cross-functional teams to align design objectives with company goals.
• Conduct user research and use insights to inform design decisions.
• Stay current with industry trends and integrate best practices into the design process.

Required Skills:

• 7+ years of experience in design, with a focus on UX/UI.
• Deep knowledge and proven experience with Web3 onboarding processes.
• 3-4 years of experience in blockchain dApp development with a focus on community and growth.
• Strong leadership skills with experience managing a design team.
• Excellent communication and collaboration skills.