About the role

Wheelys Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs & passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers’ preferences and delighting them with our service.

A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.

Responsibilities

• Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails
• Protect our customer's time by adhering to operational SLAs
• Provide exceptional customer service by adhering to our rigorous luxury communication standards
• Maintain customer satisfaction targets
• Investigate and resolve customer and chauffeur issues quickly and efficiently
• Understand, prioritise and escalate our customer's feedback to senior management and relevant teams
• Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company

Requirements

Must-have:

• Passion for exceptional customer service
• Experience in a customer-facing role in the luxury service industry
• Excellent interpersonal and communication skills
• The ability to thrive in a fast-paced high volume contact center
• Fluency in both spoken and written English & French
• Flexibility, to be able to do shift work including nights and weekends, in the office
• Technically proficient

Nice to have:

• Experience in a call centre

What we Offer 

• Office-based role in Dubai Internet City, which include nights and weekends in a 24/7 contact centre
• Competitive salary of AED 9,000 per month and quarterly KPI-based bonus
• Private medical insurance
• Best-in-class equipment
• Monthly credit towards Wheely journeys
• Professional development stipend

We are looking for a junior Product Manager with a major focus on the Customer Service stream. In this role, you will work on making our CS team more efficient, proactive, and personalised, ensuring consistent quality across every interaction.

What You Will Be Doing

• Lead a cross-functional team of engineers, designer and product analyst
• Manage your team's roadmap to align with Wheely’s mission
• Own your team’s products (existing and new) across from idea, through development, to launch, growth and maintenance:
  • Analyse customer issues and identify product opportunities to reduce the need to contact Customer Service
  • Support the implementation of AI-driven automation in chauffeur contacts
  • Work on internal tools that increase the speed and consistency of contact resolution
  • Find product solutions that help Customer Service agents deliver a more personal experience

Requirements

• Internship (with the possibility to transition into full-time employment)
  • STEM degree from a top university (fresh grad) or a final year student
• Full-time:
  • STEM degree from a top university
  • 6-12 months of relevant internship or working experience in a hi-growth environment (tech, top-tier consulting company, top-tier investment bank or VC)
• A passion for great UX/UI
• Outstanding written communication
• Highly analytical

What we offer

• Office-based role in West London, four days a week with flexible start and finish times, plus one remote day of your choice
• Salary: £65000 annual 
• Employee stock options plan
• Private medical and dental insurance
• Life and critical illness cover
• Latest-generation MacBook Pro and 4k display
• Monthly credit towards Wheely journeys
• Cycle to Work scheme
• Professional development stipend

We are looking for a junior Product Manager with a major focus on the Customer Service stream. In this role, you will work on making our CS team more efficient, proactive, and personalised, ensuring consistent quality across every interaction.

What You Will Be Doing

• Lead a cross-functional team of engineers, designer and product analyst
• Manage your team's roadmap to align with Wheely’s mission
• Own your team’s products (existing and new) across from idea, through development, to launch, growth and maintenance:
  • Analyse customer issues and identify product opportunities to reduce the need to contact Customer Service
  • Support the implementation of AI-driven automation in chauffeur contacts
  • Work on internal tools that increase the speed and consistency of contact resolution
  • Find product solutions that help Customer Service agents deliver a more personal experience

Requirements

• STEM degree from a top university
• 6-12 months of relevant internship or working experience in a hi-growth environment (tech, top-tier consulting company, top-tier investment bank or VC)
• A passion for great UX/UI
• Outstanding written communication
• Highly analytical

What we Offer

• Office-based role in Nicosia, four days a week with flexible start and finish times, plus one remote day of your choice
• Competitive salary
• Employee stock options plan
• Private medical and dental insurance
• Daily Lunch allowance
• Latest-generation MacBook Pro and 4k display
• Professional development stipend
• Relocation support, including visa sponsorship and allowance