At AKQA (part of WPP), we believe in the imaginative application of art and science to create beautiful ideas, products and services. Our teams blend creativity, technology and strategy to deliver connected experiences that transform brands and businesses.

We are seeking a Growth Executive to support the growth of AKQA through the successful management of new business opportunities. This role is central to shaping compelling responses to prospective clients, leading the end-to-end pursuit process across pitches, proposals, RFIs and RFPs.

Working closely with senior leadership, Strategy, Creative, Client Services and Delivery teams, the Pursuit Manager will bring structure, momentum and clarity to high-value opportunities, ensuring AKQA presents its best thinking in a compelling and differentiated way.

ROLE REQUIREMENTS

• Lead and manage the end-to-end pursuit process across new business opportunities, from qualification through to final submission
• Partner with Growth leadership to define pursuit strategy, win themes and response approach for each opportunity
• Create and manage detailed project plans, timelines, workstreams and responsibilities to ensure smooth execution
• Act as the central point of contact across internal teams during live pursuits, driving alignment and momentum
• Coordinate cross-functional contributors including Strategy, Creative, Experience, Technology and Client Services
• Facilitate kick-offs, brainstorms, progress meetings and pitch rehearsals to maintain pace and quality
• Oversee the development of high-quality RFP, RFI, proposal and presentation responses
• Support the creation of compelling narrative, case studies and tailored content that reflects AKQA’s capabilities and values
• Ensure all materials are delivered to the highest standard, on time and with strong attention to detail
• Manage multiple concurrent opportunities, balancing priorities in a fast-paced environment
• Gather feedback from internal stakeholders and prospective clients to assess outcomes and improve future pursuits
• Capture learnings, templates and best practices to continuously evolve AKQA’s pursuit process

QUALIFICATIONS AND CHARACTERISTICS

• 3+ years’ experience in pursuit management, proposal management, business development or a similar role
• Experience within a creative agency, consultancy, digital business or similarly fast-paced environment preferred
• Excellent project management and organisational skills, with the ability to manage multiple deadlines simultaneously
• Strong written communication skills, with an eye for detail and clarity of message
• Confident creating polished presentations and client-facing materials
• Proficiency in Microsoft Office Suite, particularly PowerPoint, Word and Excel
• Calm under pressure, able to bring structure and momentum to fast-moving opportunities
• Highly collaborative, with the ability to work effectively across senior stakeholders and diverse teams
• Commercially minded, with an understanding of what makes a compelling and successful pitch
• Proactive and solutions-oriented, anticipating challenges and driving progress
• Passionate about creativity, innovation and producing world-class work
• A natural relationship builder who creates trust and confidence with colleagues and stakeholders

Job Purpose:

The Conference Manager’s responsibility is to support the Conference Director in delivering all aspects of the conference, including agenda, speaker management and relationships within the industry.

•    Manage relationships with industry leaders, partner organisations, vendors, and media
•    Programme research and development
•    Speaker acquisition
•    On-site delivery that strengthens speaker, attendee and sponsor relationships
•    Market intelligence to identify new content opportunities
•    Manage the call for papers process and session selection for the technical conference

Key Accountabilities:

Support Conference Director in:

• Liaising with event partners, Ministry and committee members
• Organising and running committee meetings to determine conference themes, topics, session chairs, and speakers
• Conducting telephone and in-person research with stakeholders to develop programme agendas
• Joining sponsorship and exhibition sales calls and meetings with existing and potential clients
• Building an agenda that is commercially viable for both sponsorship and delegate sales
• Recruiting C-suite, regulator and government speakers to the programme faculty
• Researching and providing strategic information required to market and sell conferences to the marketing and sales functions, including:
  • detailed information on the target market both in terms of sector and geographic markets
  • relevant industry associations and publications
  • competitive events
• Attending conferences to promote the conference, gather market intelligence, and to network with potential speakers and delegates to establish and maintain relationships pre- and post- conference
• Manage the call for papers process and session selection

Job Context:

Relationships

Internal: 
•    Conference Director & senior management
•    All internal functions Commercial, Data & Digital, Marketing & PR, HR, Finance and Operations 
•    Other Content Directors withing the business to share ideas, contacts and best practise

External:
•    Event Partner (DM)
•    Government and NGOs
•    Entire Energy Value Chain
•    Senior individuals/C-suite professionals 
•    Associations- Industry and Sector specific
•    Steering Committees
•    International government representatives 

Qualifications, Experience, & Skills:

•    Minimum 4 years producing senior-level conferences in energy, finance or policy 
•    Ability to work with sales, marketing and operations teams
•    Demonstrable track record securing C-suite, ministerial and regulator-level speakers
•    Experience delivering multi-stage or multi-format programmes, including closed-door senior rooms
•    Strong stakeholder management with government bodies and industry associations
•    Editorial judgment to hold programme integrity under commercial pressure

dmg events is an equal opportunity employer. If you have not had feedback from us within 14 days, please consider your application as unsuccessful for this round.

Our Channels & Alliances Team’s charter builds and activates a strategic, differentiated and high-impact partner ecosystem for our best-of-breed multi-cloud monitoring product, one partner at a time. As a Senior Partner Manager, you will recruit and develop channel partners that drive new customer adoption and revenue, including Regional and Global Systems Integrators, Managed Service Providers, and Value Added Resellers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
 

What You’ll Do: 

• Identify and recruit new strategic channel partners to drive revenue growth
• Enable and activate existing partners through training, planning and joint selling activities
• Coordinate the technical and marketing aspects of integrated partnership launches
• Host regular business reviews with partners to drive accountability and report on success metrics
• Work hand-in-hand with Datadog’s regional enterprise and commercial sales organizations
• Generate partner-sourced net-new sales pipeline and revenue

Who You Are: 

• Experienced in 7+ years of partner-facing, quota-carrying business development, strategic alliances, or channel sales at a cloud services or software as a service organization
• Proven in driving sales opportunities from lead generation to closure, effectively negotiating agreements and building long-lasting partnerships
• Able to quickly comprehend technical concepts and architectural scenarios, and explain them to others verbally and in writing
• Proficiency in managing premier Cloud MSP partners will be advantageous
• Willing to travel 20-30% of the time
  
  

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Available Location: Dubai

About the Role

We are seeking a highly accomplished and strategic Account Executive to join our Digital Natives team in Dubai. In this advanced role, you will be pivotal in driving significant growth by leading comprehensive sales cycles within a portfolio of assigned enterprise-level clients, and strategically acquiring new logos. The ideal candidate possesses a deep blend of advanced sales acumen and sophisticated technical understanding, enabling them to lead engagements at all levels, from the C-suite to technical leaders (e.g., Head of/VP of Networking or Security).

As an Account Executive, you will consistently demonstrate advanced proficiency in all sales activities, ensuring highly accurate forecasting, proactive and strategic pipeline management, and consistently exceeding attainment targets. You will be a subject matter expert, speaking fluently about Cloudflare's products, features, benefits, and use cases across diverse customer segments. This role demands the ability to deeply understand complex customer IT Architectures, match them with relevant Cloudflare Reference Architectures, and orchestrate successful, large-scale platform sales. You will be a key driver of digital transformation for our customers, understanding their broader market trends and how Cloudflare uniquely enables their strategic initiatives.

Regional Focus: Middle East & North Africa

What You'll Do

• Strategic Revenue Generation: Architect and execute advanced territory and account plans to consistently exceed multi-million dollar sales targets and annual quotas, with a strong focus on new business acquisition and expansion within complex enterprise environments.
• Expert Pipeline & Forecasting: Lead proactive and strategic pipeline management efforts, demonstrating a sophisticated understanding of sales cycles and customer buying processes. Deliver highly accurate forecasts, providing clear insights and strategic guidance to sales leadership.
• Deep Customer & IT Architecture Understanding: Develop a profound understanding of customers' IT architectures, including applications and third-party technologies. Architect and align Cloudflare Reference Architectures to customer environments, driving comprehensive platform solutions.
• Multi-Engagement Leadership: Orchestrate and manage multiple complex customer engagements simultaneously across various business units within an organization. Strategically connect disparate needs to strengthen Cloudflare's platform sale, actively involving and influencing technical C-level minus one executives.
• Virtual Team Leadership: Set clear direction and lead a virtual team of in-GEO specialists, Product Managers, Deal Desk, and Legal to collaboratively manage and close complex customer opportunities. Proactively identify and navigate through situations to address colleague and customer needs, escalating as appropriate to drive urgency and efficient delivery.
• Digital Transformation Authority: Act as an authority on digital transformation, understanding key drivers (e.g., new offering development, enhanced customer capabilities) and the broader market trends influencing these decisions. Position Cloudflare as a critical enabler of these transformations.
• Compelling Value Creation: Articulate highly compelling, strategic value propositions for Cloudflare's services, directly linking them to customer business outcomes and strategic objectives. Lead with a strong focus on the "why," communicating the whole picture to both internal and external stakeholders.
• Advanced Negotiation & Closure: Expertly lead and navigate complex contract negotiations, driving win-win scenarios for all parties. Demonstrate advanced closing skills across new business and expansion opportunities.
• Trusted Advisor & Coach: Build long-term, executive-level strategic relationships, ensuring deep customer adoption, retention, and expansion. Consistently provide clear, direct, and constructive feedback to team members, coaching them to improve communication, learn from mistakes, and enhance the quality of work. Share learnings proactively to build trust across the organization.
• Organizational Impact & Leadership: Consistently focus on the long-term needs of the team and the business, understanding how decisions impact other teams and openly sharing these insights. Leverage company-wide learnings to improve department and team execution. Serve as a leader within Cloudflare, making significant contributions while elevating the work of others by bringing diverse perspectives and strategic long-term thinking.

Examples of Desirable Skills, Knowledge, and Experience

• Language Skills: Fluency in both English and Arabic (written and spoken) is required. French is a plus.
• 8+ years of advanced experience selling complex technology solutions in a B2B enterprise model, with a significant track record of consistently exceeding multi-million dollar quota targets.
• Deep expertise and fluency in Cloud Networking, Security, and Edge Computing technologies, with an exceptional ability to articulate features, benefits, and use cases across diverse customer segments (e.g., SMBs, enterprise, vertical markets).
• Proven ability to deeply understand complex customer IT architectures and effectively map them to Cloudflare Reference Architectures for successful platform sales.
• Demonstrated success leading and influencing virtual cross-functional teams (e.g., Solution Engineers, Product Managers, Legal) to drive complex deals to closure.
• Exceptional strategic communication and presentation skills, with a focus on articulating the "why" and conveying the whole picture to executive leadership and technical decision-makers (C-level minus one).
• Advanced negotiation skills with a track record of closing large, complex, six-figure and multi-million dollar deals.
• Expert-level sales acumen: unparalleled proficiency in discovery, positioning, competitive selling, negotiation, closing, and expansion strategies within enterprise accounts.
• Authority on digital transformation trends and their impact on enterprise customers, with the ability to position Cloudflare as a key enabler of strategic business outcomes.
• Strong coaching and mentorship abilities, with a passion for helping colleagues grow and improve.
• Highly self-motivated, entrepreneurial, and resilient, thriving in a fast-paced, high-growth environment with a consistent focus on long-term goals.
• Proficiency in advanced sales and business intelligence platforms (e.g., Salesforce, Tableau, G-suite, MSFT suite, MEDDPICC framework application).
• Bachelor's degree required, with a technical background (e.g., engineering, computer science, MIS) highly preferred.
• Ability to travel up to 50% to engage with key customers and internal teams.

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!

At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.

Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. 

Read our blog to learn more.

About the role

Make the world’s most popular language-learning app famous in the MENA region.

We are seeking an experienced, integrated marketer to help us build awareness and accelerate our growth across MENA. As our resident expert on the market, you will use your skills across social media, influencer marketing, PR, advertising, and strategic partnerships to drive awareness, build a loved brand, and bring new users to Duolingo. A key part of this role will be identifying and activating high-impact partnerships across brands, institutions, creators, platforms, and communities to unlock scale and cultural relevance.

Reporting to the Regional Marketing Director, you will partner closely with Global Marketing, Business Development and Product teams in Pittsburgh, New York, London, and Country Marketing Managers around the world to uncover opportunities, shape localized positioning, and develop creative campaigns and partnership initiatives that resonate deeply with the Arab consumer, leading us to increased app adoption and brand love. 

We want an integrated marketing leader with deep consumer understanding and proven experience driving buzz, growth, and earned media across Social, partnerships, PR, and acquisition. The ideal candidate blends creativity with commercial rigor — someone who can build culturally resonant campaigns, unlock strategic partnerships, and deliver measurable impact with an entrepreneurial mindset. As a member of a geographically distributed organization, this person will not only be an outstanding, self-motivated creative talent, but also a proactive and team-oriented communicator.

  You will...

• Leverage market insights to develop a marketing strategy to grow Duolingo’s awareness, brand love and expand the number of users in the Arab region
• Operate as a regional growth catalyst, leveraging deep networks across business and government stakeholders to open doors, influence key decision-makers, and drive strategic market expansion
• Bring a founder’s mindset — blending creativity with sharp business and GTM strategy — to identify opportunities, launch new initiatives, and scale regional impact
• Hire and lead agencies or contractors required to deliver the marketing plan
• Implement the plan with a focus on social media, partnerships, brand, acquisition campaigns and PR
• Act as a local spokesperson, sourcing and managing speaking opportunities in MENA for yourself and relevant executives
• Analyze the results of the local marketing efforts and adjust the plan
  
  

  You have...

• Experience in conceiving, developing, and leading all aspects of Marketing and PR communication ideas throughout their full cycle
• Deep experience building and leveraging strategic partnerships across business, government, creators, and community stakeholders to unlock growth and brand visibility
  
• Culturally clued up and immersed in trends — particularly across Social Media. You understand what Arab consumers care about now and craft ideas that capture attention
• Track record of achieving great results with ideas rather than large budgets
• Storyteller, with writing skills and the creativity to build compelling customer-centric narratives

:flag: Requirements...

• 7+ years of consumer marketing experience with a strong focus on social media and growth marketing
• Experience working as part of a remote team, building strong HQ relationships and influencing effectively for local market needs
• Proficient in Arabic with excellent English speaking and writing skills

  Exceptional candidates will have...

• Passion for our mission to make high-quality language learning accessible to everyone
• Experience with mobile apps and subscription services
• Experience successfully scaling international brands across MENA
• Proficient in a 3rd language
  
  

At AKQA (part of WPP), we believe in the imaginative application of art and science to create a better future. With an entrepreneurial and collaborative approach, we design adaptive ideas, services and experiences that capture the imagination, delivering impressive returns for our clients.

This role is a dual role with both account leadership and new business being at the heart of The Senior Account Director holds a senior client leadership role within AKQA. You will be responsible and accountable to the General Manager and indirectly the AKQA MENA management team for client relationships and new business development. 

As a Senior Account Director in MENA, you will be responsible for building valuable long term client relationships by working with senior clients who understand the broader strategic opportunities of AKQA’s offering to their business. Your role focuses on providing strategic direction for each of your accounts and delivering imagination and innovation for the client’s business in partnership with the wider team. Your role will be particularly essential in navigating and building strong client relations with clients in the Kingdom, through work that resonates both locally as well as for audiences globally.

You will work closely with a growing, meritocratic team of talented individuals based both locally and across the MENA region. There will be the opportunity to learn and grow within a creative and technically advanced environment, with access to ongoing personal and professional development. At AKQA, we’re committed to your growth, as well as your wellbeing.

ROLE REQUIREMENTS

• Builds and maintains a deep and mutually beneficial client relationship; challenges clients; identifies opportunities, educates them, learns from them, understands key business issues and regularly plans and facilitates quarterly review sessions.
• Manager escalated client / project issues - acts as an escalation point for client and project related issues.
• Builds good relationships with team members, ensuring the team has a high level of morale.
• Identifies key business opportunities and ensures the full breadth and depth of AKQA resources are presented.
• Leadership and management of multi-disciplinary resources as and when they are engaged in client activity (project management, strategy, technology and creative).
• Conducts company performance reviews, sets SMART objectives and reviews regularly.
• Monthly financial tasks - complete monthly financial tasks such as revenue recognition and forecasting in a timely and accurate fashion.
• Ensures compliance with all internal account and project tracking procedures .
• Ensures client projects/activity is processed/billed in a timely and accurate manner.
• Regularly and consistently maintains reporting documents to manage clients and projects efficiently and professionally; forecasting, resourcing, status reporting and invoicing.
• Meets and exceeds revenue targets.
• High quality of project deliverables meets deadlines and works within estimations.
• Ensures projects are delivered in a timely and professional manner taking responsibility and accountability for all internal resources and costs used on client work.
• Ensures direct reports are meeting utilisation and billability targets, completing timesheets accurately.
• Fluent in English, both spoken and written. Fluency in spoken Arabic required.
• Previous experience in Saudi Arabia and/or the MENA region required.

 QUALITIES AND CHARACTERISTICS

• Extensive account management experience at a leading digital agency, professional services firm or similar organisation.
• Successful track record of building exceptional client relationships; necessary capability, presence and professionalism to inspire confidence and credibility with clients and colleagues.
• Experience in new business development, creating connections and responding to regional RFPs. 
• Understanding and experience of web/internet and marketing; experience in business strategy, information design, creative design and web technology (what we sell), as well as broad understanding of marketing/advertising elements of campaigns, annual plans, strategic goals and brand awareness.
• A passion for innovation and business strategy.
• Ability to build successful ‘trusted advisor’ relationships with key senior client contacts.

Account Executive – Middle East

📍 Location: UAE or Saudi Arabia

Wall Street Prep (WSP) is a global leader in financial training, partnering with top investment banks, sovereign wealth funds, and financial institutions to build elite finance talent.

We are scaling rapidly across the Middle East—and we’re hiring a high-performing Account Executive to help accelerate that growth.

This is a true hunter role. You’ll be on the front lines—opening doors, building relationships, and closing high-value deals with some of the most sophisticated financial institutions in the world.

If you’re driven by winning, thrive in a fast-paced environment, and want to own a high-growth region, this is your opportunity.

What You’ll Do

Win New Business

• Proactively source, prospect, and generate new opportunities across the Middle East
• Own the full sales cycle—from first outreach to signed deal
• Build and manage a strong pipeline of high-value opportunities
• Consistently hit and exceed revenue targets

Close High-Value Deals

• Sell training and learning solutions into banks, sovereign wealth funds, and financial institutions
• Lead commercial conversations and navigate complex buying processes
• Partner with senior stakeholders to structure and close deals

Build Strategic Relationships

• Develop relationships with decision-makers and influencers across client organizations
• Position yourself as a trusted partner—not just a vendor
• Expand existing accounts and identify upsell opportunities

Be the Face of WSP in the Region

• Represent WSP in client meetings, events, and industry conferences
• Build brand presence and credibility in the Middle East market
• Provide market feedback to refine our go-to-market approach

What You Bring

• 3–5 years of B2B sales or business development experience (hunter mentality required)
• Experience selling into financial institutions, banks, or related sectors is a strong plus
• Proven ability to generate pipeline and close deals
• Strong commercial instincts and confidence in client-facing situations
• Highly motivated, competitive, and results-driven
• Ability to operate independently and take ownership of a region
• Willingness to travel across the Middle East as needed

Why This Role

🔥 Own a High-Growth Region – Real responsibility from day one
💼 Sell to Top-Tier Clients – Banks, sovereign wealth funds, and global institutions
📈 Accelerated Career Path – Clear trajectory into senior leadership
💰 Strong Earning Potential – Competitive base + uncapped commission + upside
🚀 Momentum & Backing – Join a fast-scaling, PE-backed business

Ready to Win?

If you’re a driven sales professional who wants to close deals, build a region, and grow fast, we want to hear from you.

📩 Apply now or reach out directly to learn more.

Available Location: Dubai

About the Role

We are seeking a highly accomplished and strategic Account Executive to join our Field Sales team. In this advanced role, you will be pivotal in driving significant growth by leading comprehensive sales cycles within a portfolio of assigned enterprise-level clients, and strategically acquiring new logos. The ideal candidate possesses a deep blend of advanced sales acumen and sophisticated technical understanding, enabling them to lead engagements at all levels, from the C-suite to technical leaders (e.g., Head of/VP of Networking or Security).

As an Account Executive, you will consistently demonstrate advanced proficiency in all sales activities, ensuring highly accurate forecasting, proactive and strategic pipeline management, and consistently exceeding attainment targets. You will be a subject matter expert, speaking fluently about Cloudflare's products, features, benefits, and use cases across diverse customer segments. This role demands the ability to deeply understand complex customer IT Architectures, match them with relevant Cloudflare Reference Architectures, and orchestrate successful, large-scale platform sales. You will be a key driver of digital transformation for our customers, understanding their broader market trends and how Cloudflare uniquely enables their strategic initiatives.

Regional Focus: Qatar

What You'll Do

• Strategic Revenue Generation: Architect and execute advanced territory and account plans to consistently exceed multi-million dollar sales targets and annual quotas, with a strong focus on new business acquisition and expansion within complex enterprise environments.
• Expert Pipeline & Forecasting: Lead proactive and strategic pipeline management efforts, demonstrating a sophisticated understanding of sales cycles and customer buying processes. Deliver highly accurate forecasts, providing clear insights and strategic guidance to sales leadership.
• Deep Customer & IT Architecture Understanding: Develop a profound understanding of customers' IT architectures, including applications and third-party technologies. Architect and align Cloudflare Reference Architectures to customer environments, driving comprehensive platform solutions.
• Multi-Engagement Leadership: Orchestrate and manage multiple complex customer engagements simultaneously across various business units within an organization. Strategically connect disparate needs to strengthen Cloudflare's platform sale, actively involving and influencing technical C-level minus one executives.
• Virtual Team Leadership: Set clear direction and lead a virtual team of in-GEO specialists, Product Managers, Deal Desk, and Legal to collaboratively manage and close complex customer opportunities. Proactively identify and navigate through situations to address colleague and customer needs, escalating as appropriate to drive urgency and efficient delivery.
• Digital Transformation Authority: Act as an authority on digital transformation, understanding key drivers (e.g., new offering development, enhanced customer capabilities) and the broader market trends influencing these decisions. Position Cloudflare as a critical enabler of these transformations.
• Compelling Value Creation: Articulate highly compelling, strategic value propositions for Cloudflare's services, directly linking them to customer business outcomes and strategic objectives. Lead with a strong focus on the "why," communicating the whole picture to both internal and external stakeholders.
• Advanced Negotiation & Closure: Expertly lead and navigate complex contract negotiations, driving win-win scenarios for all parties. Demonstrate advanced closing skills across new business and expansion opportunities.
• Trusted Advisor & Coach: Build long-term, executive-level strategic relationships, ensuring deep customer adoption, retention, and expansion. Consistently provide clear, direct, and constructive feedback to team members, coaching them to improve communication, learn from mistakes, and enhance the quality of work. Share learnings proactively to build trust across the organization.
• Organizational Impact & Leadership: Consistently focus on the long-term needs of the team and the business, understanding how decisions impact other teams and openly sharing these insights. Leverage company-wide learnings to improve department and team execution. Serve as a leader within Cloudflare, making significant contributions while elevating the work of others by bringing diverse perspectives and strategic long-term thinking.

Examples of Desirable Skills, Knowledge, and Experience

• 8+ years of advanced experience selling complex technology solutions in a B2B enterprise model across Qatar, with a significant track record of consistently exceeding multi-million dollar quota targets.
• Deep expertise and fluency in Cloud Networking, Security, and Edge Computing technologies, with an exceptional ability to articulate features, benefits, and use cases across diverse customer segments (e.g., SMBs, enterprise, vertical markets).
• Proven ability to deeply understand complex customer IT architectures and effectively map them to Cloudflare Reference Architectures for successful platform sales.
• Demonstrated success leading and influencing virtual cross-functional teams (e.g., Solution Engineers, Product Managers, Legal) to drive complex deals to closure.
• Exceptional strategic communication and presentation skills, with a focus on articulating the "why" and conveying the whole picture to executive leadership and technical decision-makers (C-level minus one).
• Advanced negotiation skills with a track record of closing large, complex, six-figure and multi-million dollar deals.
• Expert-level sales acumen: unparalleled proficiency in discovery, positioning, competitive selling, negotiation, closing, and expansion strategies within enterprise accounts.
• Authority on digital transformation trends and their impact on enterprise customers, with the ability to position Cloudflare as a key enabler of strategic business outcomes.
• Strong coaching and mentorship abilities, with a passion for helping colleagues grow and improve.
• Highly self-motivated, entrepreneurial, and resilient, thriving in a fast-paced, high-growth environment with a consistent focus on long-term goals.
• Proficiency in advanced sales and business intelligence platforms (e.g., Salesforce, Tableau, G-suite, MSFT suite, MEDDPICC framework application).
• Bachelor's degree required, with a technical background (e.g., engineering, computer science, MIS) highly preferred.
• Ability to travel as required to engage with key customers and internal teams.
• Language Skills: Fluency in English (spoken and written).

Available Locations: Dubai

What you’ll do

The Pre-Sales Solutions Engineering organisation is responsible for the technical sale of the Cloudflare solution portfolio for the Digital Native Business, ensuring maximal business value, fit-for-purpose solution design and efficient adoption roadmaps for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, curious and collaborative team.

As a Solutions Engineer, you are the technical customer advocate within Cloudflare. You will aid your customers and will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support to do so. Your goal of customer success should drive you through the entire organisation as you seek out and create scalable solutions for your customer’s needs.

The range of products and solutions offered by Cloudflare are broad so that we are able to meet our lofty goal of helping to build a better Internet. A broad knowledge of Internet performance and security technology is required, the curiosity to maintain and develop new knowledge is essential to keeping up with the high rate of product innovation at Cloudflare. 

All the resources and training required to be effective for the role, will be provided. 

Examples of desirable skills, knowledge and experience

Our Solutions Engineers come from a wide range of backgrounds: IT, engineering, software development, product management, financial consulting, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realise the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

You will have a good fundamental understanding on how to obtain the technical win so that customers choose our proposed solutions over that of competitors.

Additional experience might include a combination of the skills below:

• 3-to-10 years of experience in the IT industry (early or mid-level experience).
• Fluent English (written & spoken)
• experience with Oracle, AWS, MS or leading cybersecurity solution
• Ability to manage a project, work to deadlines, and prioritise between competing demands.
• Demonstrating empathy with customers and quickly identifying challenges and pain points they face. 
• Understanding of “how the internet works”. For example:
  • Know the differences between TCP & UDP, and understand what kinds of applications may favour one over the other;
  • Can explain the difference between authoritative DNS & recursive DNS?;
  • You understand the role of a firewall, why TLS (SSL) plays an increasingly important role on today's Internet, a solid understanding of HTTP and a willingness to dive deeper into the quirks of clients & servers alike;
• Understanding of how customers make buying decisions, how to explain ROI.
• A knowledge of the competitive landscape for one or more of: DDoS, CDN, Performance, DNS, Developer platform or Zero-Trust/SASE service providers.
• You're OK with some travel (10-15 days per quarter): we expect to travel to customer offices, conferences and/or do talks.

Bonus!

• Previous experience in a pre-sales SE or consulting role. (note: doesn't have to be in tech);
• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills;
• Exposure to emerging technical landscape trends in Security such as Zero Trust.

Available Location: Dubai

What You'll Do

The Pre-Sales Solution Engineering organization owns the technical sales of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds including but not limited to Sales Consultants, Technical Consultants, Technical Support and Program Managers. 

You are a customer facing technologist within the Cloudflare Solutions Engineering team. You have experience in working in a pre-sales or other technical customer facing role supporting large enterprise accounts or acquiring new enterprise customers across Egypt, Kuwait and Bahrain, as well as excellent verbal and written communication skills suited to explain the benefits of Cloudflare products and services to existing and potential customers. In this role you will be responsible for partnering with the sales team to understand customer requirements and provide sales support, prepare and deliver technical presentations and demos explaining the benefits of Cloudflare products to existing and potential customers, and run proof of concept trials for customers.

Specifically, we are looking for you to:

• Identify and map customer initiatives and business problems to Cloudflare solutions
• Build relationships and technical champions within customer accounts
• Develop and present customer presentations at every Enterprise Customer’s organization level
• Lead demo and proof-of-concept activities for Cloudflare prospects and customers
• Demonstrate your expertise of Cloudflare with your peers through the creation of professional content, including white papers, blog posts and other knowledge sharing activities
• Represent and evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity and Industry focused events with thought leadership and expertise.
• Apply in-depth vertical knowledge or domain expertise. Advise on best practices.

Basic Requirements

• Previous experience as a Solutions Engineer or other customer facing technical role with CDN, Security, Networking or SaaS
• Solid communication, written and presentation skills
• Ability to work on several projects and activities concurrently
• Highly driven individuals that are curious, team players and work with a sense of urgency
• Bachelor’s Degree or equivalent in relevant work experience
• The role requires up to 50% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates.
• Fluency in English and Arabic

Examples of one or more desirable skills, knowledge and experience

• Fundamental understanding of customer network and/or application architectures. 
• Detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP.
• Understanding, knowledge or experience of application and/or network security 
• Understanding, knowledge or experiences with SaaS application environments
• Understanding, knowledge or experience with VPN and remote access challenges
• Understanding, knowledge or experience with SIEM and log analytics platforms 
• Client OS fundamentals and software distribution

Other desirable skills areas include:

• Experience interacting with senior level/executives to communicate a message of network and security transformation
• Routing, subnetting, split tunnels. SD-WAN, local internet breakout
• End user and application security risks - DDoS, malware, phishing, viruses
• Knowledge of competitive market around CDN providers and internet security technologies

Job Purpose:

The Event Director is responsible for the strategic planning, execution, and management of a leading, high-profile, government backed, international utilities sector event.
This role involves overseeing all aspects of event management, from conception to post-event analysis, ensuring a seamless and engaging experience for exhibitors, delegates and attendees.
The Event Director will collaborate with cross-functional teams to drive revenues, manage budgets, deliver outstanding content, craft engaging messaging, and lead a talented and dedicated team to deliver an inspiring and memorable event experience that exceeds stakeholder expectations.
Through strong leadership and effective communication, the Event Director will act as an ambassador for dmg education, driving new business, new events, and growth.

Job Context:

As calls to improve global education systems increase in both urgency and scale, the education sector has both the opportunity and responsibility to lead meaningful transformation, ensuring that learners around the world have equitable access to quality, inclusive, and future-ready education. While the need for an equitable and sustainable education landscape has never been more pressing, progress in the sector depends not only on fostering dialogue among stakeholders but also on driving tangible actions and solutions to address challenges such as access, quality, digital inclusion, and skills development.

With the growing global imperative to reimagine education in response to rapid technological change, shifting workforce demands, and social inequalities, our events are more relevant than ever. We aim to bring together the global education community to address critical issues and opportunities shaping the future of learning.

At this pivotal moment for the sector, our global education portfolio provides a platform for educators, policymakers, institutions, and solution providers to engage with transformation, explore partnerships, and collaborate to advance education systems worldwide. Through a calendar of large-scale and specialist events across the globe, we deliver high-quality, relevant content aligned with sector priorities, while offering opportunities for stakeholders to connect, share knowledge, and expand their impact.

I an increasingly digital world, the value of meaningful human interaction continues to grow. Networking remains at the heart of what we do, and to support this, we offer enhanced opportunities for year-round engagement through our digital platforms. Our extensive global database of education professionals ensures ongoing access to highly targeted audiences and enables strategic communication and engagement for our partners.

Responsibilities:

Strategy
•    Develop and implement a comprehensive long-term event strategy that aligns with management and stakeholder expectations for growth, positioning and profitability.
•    With department heads, create an event delivery plan, that supports the long-term event strategy.
•    Provide weekly and monthly management reporting, tracking progress against the event delivery plan and highlighting risk.
•    Work with government supporters and host partner to ensure event strategy continues to align with their priorities and implementing changes where required. 
•    Engage with and analyse significant developments and trends in the industry, interpreting their likely impact on the event and initiating change when necessary.
Management
•    Mentor, manage, motivate, and when required recruit, a high-performance cross-functional team to drive event growth. 
•    Ensure KPIs, compensation and resources are aligned with business and stakeholder expectations.
•    Facilitate clear and consistent communication and information flow between departments and senior management. 
•    Work closely with HR teams to identify training requirements and opportunities for career progression, document succession plans and minimise staff turnover.
Stakeholder
•    Build outstanding relationships with existing and potential government supporters and host partners ensuring an exceptional event experience that exceeds expectations. 
•    Leverage key stakeholder relationships to grow the event revenues, exhibitor base, visitor attendance and speaker seniority. 
•    Recruit and manage a high level Executive Steering Committee, developing strong relationships with members, and enlisting their networks to drive progress against the event delivery plan.
•    Cultivate and maintain a substantial and senior level personal network within the industry.
Commercial
•    Own the overall event revenue target, maximising commercial opportunities, building and managing a substantial pipeline to deliver on exhibition, sponsorship and delegate revenue streams.
•    Develop a comprehensive sales plan to support the achievement of the long-term event strategy.
•    Support the commercial team to maintain the high quality of proposals and volume of activity required to achieve revenue targets.
•    Work with the commercial team to manage key accounts and drive additional revenue through increased exhibition, sponsorship and delegate spend. 
•    Ensure KPIs, compensation and resources are aligned with business and stakeholder expectations.
•    Manage and grow the international agent network to increase the number of exhibitor pavilions at the event.

Marketing

•    Work closely with the marketing team to develop engaging and relevant event collateral, positioning the event at the forefront of the market. 
•    Support the marketing team to produce a topical and compelling message house and that messaging across marketing channels is consistent.
•    Work with the marketing team to ensure relevant cross sector data is available, identifying gaps and facilitating solution.
•    Review marketing reports and analysis to ensure successful campaigns are maximised and spend is correctly allocated.
•    Support the marketing team to deliver EXPROM, VISPROM and DELPROM campaigns, delivering on revenue, attendee and delegate targets.
•    Work closely with the marketing team to generate media coverage through PR, interviews and articles, and substantial media attendance to the event.
Production
•    Work closely with the production team to develop engaging and relevant content streams that support the overall vision and growth of the event. 
•    Support the production team with internal and external validation of content to ensure the event is deeply rooted within the industry.
•    Work with the production team to ensure delivery timelines are met and conference programmes launched in good time prior to the event.
•    Ensure delegate sales briefings are clear and concise, highlighting key benefits and driving revenue.
•    Support the production team to deliver an enriching and engaging onsite experience for speakers and delegates.
Operations
•    Work closely with the operations team to develop market leading features, stage sets and signage. 
•    Support the operations team to ensure procurement is efficient and cost competitive while maintaining required standards.
•    Build strong relationships with venues and suppliers to support the successful execution of the event delivery plan.
•    Support the exhibition administrator to ensure the event floorplan is functional for participants, compliant with regulations and maximises revenue.
•    Work closely with the registrations team to deliver a seamless onsite experience for event participants.
Finance
•    Own the event P&L, ensuring budgeted costs are accurately adhered to and cost savings are made wherever possible. 
•    Work with the finance team to ensure event revenues are collected in a timely manner and cancellation risk is minimised.
•    Work with the commercial finance team to provide accurate and detailed financial reporting, highlighting opportunities and risk where appropriate.

Experience:

•    Significant experience working for an international events organiser in a senior leadership role.
•    A demonstrated track record of launching and growing international events. 
•    A keen understanding of the education sectors and the ability to build events and features around the key issues.
•    A proven ability to position exhibitions and conferences that attract significant high-level stakeholder interest. 
•    Knowledge and experience of Profit & Loss responsibility.
•    Substantial customer facing experience with a demonstrated history of building relationships and developing partnerships at a senior level.

Competencies:

•    Presentation and public speaking abilities.
•    Account management and customer care.
•    Networking and information gathering.
•    Advanced Microsoft Office skills and a familiarity with software such as Salesforce. 
•    Project management.
•    Superior oral and written communication skills.
•    Ability to communication effectively with diverse groups of stakeholders and colleagues.
•    Internal and external relationship building.
•    Management reporting.
•    Problem solving.
•    Strong analytical and critical thinking skills.
•    Time and priority management skills.

Attributes:

•    A positive, proactive, and flexible attitude.
•    Willingness to take the initiative.
•    Enthusiastic and ambitious with a strong desire to succeed.
•    A mature and common-sense approach to managing challenges.
•    Organised with strong attention to detail and ability to multitask.
•    Deadline and results oriented. 
•    Comfortable working independently and under pressure. 
•    An engaging, professional and diplomatic demeanour.
•    A creative and collaborative approach teamwork.
•    Willingness to travel.

dmg events is an equal opportunity employer. If you have not had feedback from us within 14 days, please consider your application as unsuccessful for this round.

We are a leading global crypto exchange at a pivotal moment of expansion within the Japanese market. As the digital asset landscape in Japan matures with institutional interest, we are seeking an Institutional BD Manager to lead our engagement with the nation’s most prominent financial entities. You will be the architect of high-stakes partnerships, bridging our global liquidity and infrastructure with the unique regulatory and cultural requirements of Japanese institutional finance.

Core Responsibilities

• Identify, engage, and onboard Japanese financial institutions, including trust banks, asset managers, securities firms, and insurance companies.

• Serve as the primary senior point of contact for Japanese institutional clients, ensuring our products meet their rigorous standards for security, compliance, and reporting.

• Work closely with the global product team to tailor our institutional suite—such as custody solutions, API connectivity, and prime brokerage—to the specific needs of the Japanese market.

• Stay at the forefront of the Japanese regulatory environment (FSA), providing feedback to internal teams to ensure our offering remains fully compliant and competitive.

• Represent the exchange at key Japanese financial forums and industry events, building a high-trust network among Tokyo’s financial elite.

Who You Are

• You speak the language of "Traditional Finance" (TradFi) and understand the specific hurdles Japanese institutions face when entering the crypto-asset space.

• You possess an expert-level understanding of Japanese business etiquette (Keigo) and the consensus-driven decision-making processes (Ringi) typical of domestic firms.

• You don't just sell a platform; you help institutions build a crypto strategy, providing insights on liquidity, risk management, and settlement.

• You are motivated by the challenge of opening a sophisticated, high-barrier market and establishing us as the preferred partner in Japan.

Requirements

• Native-level Japanese fluency (written and spoken) and professional-level English.

• 5+ years of experience in Institutional Sales, Business Development, or Relationship Management within a Tier-1 financial institution or global fintech firm.

• An established network of contacts within Japanese banks, securities houses, or asset management firms.

• Deep understanding of the Japanese regulatory landscape (FSA/JVCEA) regarding digital assets.

• Strong technical literacy regarding exchange infrastructure, custody, and API-driven trading.

We are a global industry-leading exchange dedicated to providing institutional-grade infrastructure for the digital asset economy. As we expand our reach into the CIS region, we are seeking an Institutional BD Manager to drive our growth among high-velocity market participants. You will be the primary point of contact for hedge funds, family offices, and asset managers, bridging the gap between our world-class liquidity and the unique needs of the Eastern European and CIS institutional landscape.

Core Responsibilities

• Identify, pitch, and onboard top-tier institutional clients, including hedge funds, family offices, and proprietary trading firms within the CIS region.

• Act as the strategic partner for our institutional clients, ensuring they have deep access to our liquidity, API infrastructure, and bespoke trading services.

• Develop and execute a comprehensive business development strategy tailored to the Russian-speaking market, navigating local business nuances and institutional requirements.

• Collaborate with our product and engineering teams to communicate client feedback, helping to shape our institutional suite (e.g., sub-account structures, custody solutions, and prime brokerage services).

• Represent the exchange at key regional industry events and private institutional forums to build a high-trust network of decision-makers.

Who You Are

• You understand the language of high finance—specifically the requirements for slippage, latency, security, and reporting that institutional traders demand.

• You possess a deep cultural and professional understanding of the CIS market, enabling you to build long-term, high-trust relationships with sophisticated investors.

• You don't just "sell"; you consult. You understand how to map our technical capabilities to a fund's specific investment strategy.

• You thrive in a high-stakes environment where your performance is measured by the growth of institutional volume and assets under management (AUM).

Requirements

• Native-level Russian fluency (written and spoken) and professional-level English.

• 5+ years of experience in Institutional Sales, Business Development, or Prime Brokerage (Traditional Finance or Crypto).

• An established network of contacts within the CIS hedge fund and family office ecosystem.

• Strong understanding of exchange operations, including API connectivity, margin trading, and custody frameworks.

• Ability to work effectively in a remote-first, fast-paced global team across various time zones.

At AKQA (part of WPP) we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients.

Experience Designers at AKQA apply empathy, systems thinking, and craftsmanship to strategic insights — designing groundbreaking solutions to human problems. Adept storytellers and fearless innovators, they create interactive experiences, products and services that move the world. 

The Experience Designer plays an essential role in the growth of the Experience Design department. They will draw together client, business and customer/end-user requirements, within an understanding of the technical delivery environment, to develop a blueprint for the solution. They are the user-centered glue that binds together business, creative, and technology into a harmonious collaboration—facilitating design workshops, working with multi-disciplinary teams to deliver award-winning, impactful work.

At AKQA Dubai, located in Media City, in Dubai, you’ll have the opportunity to produce meaningful work for world-class companies in one of the world’s most vibrant and beautiful cities, with access to our network of specialists across the global network of studios. You will work in an environment that fosters a dynamic and meritocratic culture, surrounded by some of the brightest minds in their fields.

ROLE REQUIREMENTS

• Apply solid user experience and usability principles while looking for opportunities to innovate
• Demonstrate excellent knowledge of all aspects of the UCD approach and the ability to apply them flexibly across a variety of project types
• Able to contribute at a high level to the overall strategic client approach, taking into account relevant marketplace, consumer and technology factors--and a keen interest in growing within more strategic & CX-focused disciplines 
• Able to use/introduce more advanced UCD techniques (rapid prototyping, remote testing etc.) to improve efficiency in the user experience process and the quality of the solution
• Able to develop solutions for a wide variety of touchpoints, platforms and devices including mobile, web, kiosk, social, physical, etc.
• Lead User Experience work streams on large-scale and complex projects
• Promote collaborative work practices, and identify opportunities to improve quality and increase efficiency through collaborative design
• Demonstrate cross-functional understanding; clearly articulate purpose and value of other disciplines within Strategic Services, identifying when their input is needed
• Collaborate with the client and with various teams within AKQA. Ability to lead workshops and manage mid to senior stakeholders. Experience of nurturing client relationships
• Provide support, guidance and mentoring to junior members of the User Experience Team
• Take an active role in new business pitches where appropriate

QUALITIES AND CHARACTERISTICS

• Embrace challenges and inspire new ways of thinking
• Expertise in understanding digital behaviours, cultural expectations and social networking (preferred experience with Asia or luxury industries)
• Fluent in English with a strong command of the language, both written and spoken
• A compelling portfolio of unique work that spans mediums, including: mobile applications, responsive web, product & service design. 
• Wide breadth of experience in your portfolio demonstrating skills across Research, Strategy, IA, Design and Testing. Experience with ethnographic research, ecosystem design, information architecture, and user testing and experience with innovation processes including Design Thinking workshops, Google Design Sprints, Business Model and/or Value Proposition canvas
• Expertise with prototyping tools such; along with design tools such as Sketch & Figma.
• Proven creative success working in collaborative, multi-functional teams
• Strong presentation skills, visual and written
• Breadth of cultural reference points
• You have a drive to break boundaries and craft the best ideas of their kind in the world
• You are passionate, driven and obsessed about your craft and stay on top of best practice in your field

The Role

We’re looking for a sharp, commercially minded, and execution-driven Corporate Counsel to join Ziina. In this role, you’ll build the legal function from the ground up, define scalable processes, and work with autonomy while collaborating cross-functionally across other areas. You’ll serve as a strategic advisor across the business—supporting day-to-day operations, complex transactions, growth, and everything in between. You’ll wear multiple hats as our in-house legal expert, balancing risk mitigation with business enablement in a fast-paced environment. This is a unique opportunity to help shape the legal foundation of a scaling company operating at the intersection of finance and technology.

As a Corporate Counsel at Ziina, you will:

• Draft, review, and negotiate a wide range of commercial agreements, including vendor, partner, employment, merchant, and consumer contracts.
• Lead product legal reviews to ensure all product features and offerings comply with applicable laws and deliver a seamless user experience.
• Advise cross-functional teams on legal risks and frameworks to enable fast yet responsible innovation, and collaborate with product teams to integrate legal and regulatory requirements into the product development lifecycle from inception to launch.
• Oversee corporate governance, including maintaining records, preparing board resolutions, and supporting fundraising and expansion.
• Build and implement scalable legal infrastructure using AI, automation and digital tools to streamline contracts, legal workflows, and risk assessments.
• Draft and maintain terms and conditions, privacy notices, and all customer-facing legal documentation for fintech products and services.
• Advise on data privacy requirements and work with technology teams to implement robust data handling practices.
• Support HR with employment law guidance, internal policy design, equity plan implementation, and cross-jurisdictional labor compliance.
• Advise on IP protection, including trademark filings, technology licensing, and contractor IP assignments.
• Manage litigation, dispute resolution, and contentious matters, oversee external counsel, and report case strategy to leadership.

To succeed in this role, you likely:

• Are qualified to practice law and have 6+ years of legal experience, with proven experience working in the fintech sector or at Financial Institution, ideally with a background in payments-related matters.
• Demonstrate deep knowledge of the legal and regulatory environment governing payments and fintech services.
• Have a strong command of commercial contract negotiation, corporate governance, and regulatory frameworks across the GCC or international fintech markets.
• Bring a commercial mindset, understanding product development and business strategy to enable compliant growth and innovative product launches in a fast-scaling environment.
• Are confident advising on a variety of legal domains, including employment, privacy, intellectual property, and product-related risk.
• Can manage competing priorities independently, delivering pragmatic, business-aligned legal solutions under tight timelines.
• Have excellent communication skills and the ability to explain legal concepts clearly to non-lawyers.
• Are organized, detail-oriented, and adept at balancing risk while enabling innovation.
• Thrive in a dynamic, fast-growing company where no two days look the same.

What would amaze us:

• You’ve supported a Series A–C company through international expansion or a complex fundraising transaction.
• You’ve helped build internal legal systems, workflows, or contract lifecycle processes from scratch.
• You’ve provided hands-on legal support for product launches or user-facing platform features.
• You’ve navigated legal questions across jurisdictions, including labor, tax, or commercial law in the UAE, and have strong domain knowledge of UAE legal frameworks (e.g., commercial, corporate, private, labor, and tax law).
• You are fluent in Arabic as well as English.

Job Summary

This senior leadership position is responsible for providing strong executive presence and strategic direction for Product Support across the Middle East region. The role ensures an outstanding level of customer service while acting as a visible, credible, and proactive member of the regional management team.

The Regional Support Manager is accountable for elevating service maturity, delivering modern support practices, strengthening regional leadership cohesion, and driving measurable performance improvement aligned with both global strategy and regional business priorities. This role leads the Support and Services teams and represents Product Support at senior customer and executive forums across the region.

Responsibilities

• Provide visible, credible leadership to customers, partners, and internal stakeholders, representing Product Support at executive governance forums and acting as the senior escalation point for complex or high-impact matters.
• Act as an integral member of the Middle East regional management team, contributing to regional strategy, commercial discussions, resource planning, and operational decision-making beyond functional boundaries.
• Lead, develop, and performance-manage the regional Support function, establishing clear accountability, measurable objectives, and a high-performance culture focused on outcomes rather than activity.
• Own the end-to-end regional service delivery model across Incidents, Service Requests, Enhancement Requests, and upgrades, ensuring structured prioritisation, demand management, and alignment to contractual commitments and business value.
• Drive disciplined service governance, including KPI definition, SLA performance, backlog management, trend analysis, and executive-level reporting with clear corrective and preventative action plans.
• Champion a consultative approach to customer engagement, ensuring the team understands the underlying business requirement and defines appropriate, sustainable solutions rather than defaulting to unconditional agreement or tactical fixes.
• Partner with Product, Development, and Services teams to address recurring issues, influence product direction, coordinate upgrade strategies, and ensure regional requirements are effectively represented in global roadmaps.
• Oversee major incident management, change governance, and release readiness, ensuring structured communication, risk management, and minimal disruption to customer operations.
• Lead the continuous improvement and modernisation of regional support practices, incorporating best-practice service management frameworks, automation, tooling enhancements, and data-driven decision-making.
• Ensure robust communication and escalation processes across regional and global stakeholders, fostering transparency, alignment, and strong cross-functional collaboration.
• Develop future regional support leaders and embed a culture of ownership, innovation, and constructive challenge within the team.

Experience and Qualifications

• Minimum 10–12 years’ experience in Information Technology Support, with at least 5 years in a senior leadership role.
• Demonstrated executive presence and experience engaging with C-level stakeholders and senior healthcare leaders.
• Proven ability to operate as part of a senior regional management team and influence cross-functional outcomes.
• Experience supporting multiple enterprise applications, preferably in Healthcare.
• Strong track record of driving cultural change, service transformation, and measurable performance improvement.
• Experience managing support from both service delivery and development perspectives.
• Deep understanding of service management frameworks (e.g., ITIL) and modern support methodologies, including automation and data-driven performance management.

Education and Training

• Bachelor’s degree in Healthcare, Computer Science or a related field
• ITIL certification (preferred)
• Relevant leadership or management training (preferred)