The Role

We're looking for a Senior Content Designer to be the architect of Ziina's product voice — the person who shapes how we communicate at every touchpoint where language makes or breaks the experience.

You'll sit inside Product & Design, embedded from the moment ideas take shape, not brought in to polish copy at the end. As our first dedicated content hire, you'll set the foundation others build on: the voice, the principles, the terminology, the standards. UX writing is your primary craft, but this role demands range, moving across product copy, onboarding flows, and voice and tone guidelines, and leaning into brand and marketing writing when required.

This is about more than writing. It's about owning the full content lifecycle: from establishing terminology frameworks, to shipping copy that makes financial tasks feel effortless, to creating support responses that hold trust in high-stakes moments.

As a Senior Content Designer at Ziina, you will:

• Own and write all in-product copy, including error states, empty states, onboarding flows, confirmation screens, transactional and lifecycle emails, push notifications, help center content, and support macros, extending to web copy and lifecycle communications when needed.
• Partner closely with Product & Design teams, working in Figma to shape user flows, contribute to information architecture, and prototype content early in the design process.
• Define and evolve Ziina’s voice and tone guidelines, including terminology frameworks, naming conventions, and content principles that scale across teams.
• Establish and maintain a cohesive content system that ensures consistency and clarity across all product and communication surfaces.
• Use A/B testing, usability insights, and conversion data to iterate on messaging and continuously improve content performance.
• Support brand and marketing efforts by contributing to campaign messaging and ensuring consistency of voice across all channels.
• Build and own AI-assisted content workflows, including prompt libraries and tooling that enable the team to scale high-quality content creation efficiently.

To succeed in this role, you likely:

• Have 4+ years of experience in content design, UX writing, or content strategy, ideally embedded within product or design teams at a fast-scaling company.
• Have built and implemented content systems such as voice and tone guidelines, terminology frameworks, or component libraries that extend beyond your individual contributions.
• Bring strong UX writing skills, with experience across a range of content types, including exposure to brand or marketing writing.
• Work confidently in design tools like Figma, contributing directly to product flows, annotations, and design critiques.
• Demonstrate strong product thinking and an understanding of information architecture, with the ability to identify structural and content gaps in user experiences.
• Operate with high ownership and organization, managing competing priorities while delivering quality work on time.
• Are comfortable using data and research to inform content decisions and improve user outcomes.
• Are based in, or open to relocating to the UAE

What would amaze us:

• You’ve been the first or early content hire and have built a content function or system from scratch.
• You’ve worked on fintech, payments, or other high-trust products where clarity and tone are critical.
• You’ve demonstrated measurable impact through content decisions, backed by experimentation or user insights.
• You’ve developed scalable AI-assisted content workflows or tooling that improved team efficiency.
• You bring a strong portfolio that showcases product copy in context, along with the thinking, systems, and data behind your decisions.

A portfolio is required. We want to see product copy in context, not just the final words, but the thinking behind them. Show us a content system or set of guidelines you've built, and at least one example where your writing decisions were shaped by user research or data.

The Role

• Run Ziina’s social like a core brand channel: bring the strategy to life across Instagram, TikTok, and LinkedIn in close collaboration with the brand and creative lead
• Translate brand positioning, launches, and campaigns into platform-native storytelling that feels timely, culturally fluent, and unmistakably Ziina
• Operate with a publisher mindset: plan the content calendar, keep it on track, and ship consistently with strong taste and timing
• Be chronically online (in the right way): spot trends and cultural moments early, decide what Ziina should participate in, and move fast without forcing it
• Turn cultural insights into content direction: formats to test, series to build, angles to explore, and storylines that can scale
• Create and edit lo-fi content when needed (phone shooting + CapCut), and know when to escalate to higher production
• Support shoots end to end: prep shot lists, capture key moments, and ensure we walk away with a library of reusable assets (not one-off deliverables)
• Support Ziina’s always-on community surfaces (broadcast channel, WhatsApp, Reddit) with a lightweight cadence and proactive engagement, and turn the best signals into content we ship
• Drive experimentation and iteration: test hooks, formats, and distribution patterns, then turn learnings into what we do next
• Track performance and share clear takeaways (what worked, what didn’t, what we’re repeating), in a way the team can action quickly
• Flex across the wider brand and content pipeline as needed to help ship work faster and better (coordination, adaptations across surfaces, and keeping the details tight)

To succeed in this role you likely have:

• 3–5 years of experience in social and content for a brand, startup, or creative-led business
• A strong taste and a clear point of view on what "good" looks like — across platforms, formats, and cultural contexts
• Cultural fluency across MENA and global internet culture, and the ability to translate signals into content that feels native, not forced
• Hands-on production skills: comfortable shooting on a phone, editing in CapCut, and moving fast with imperfect setups
• Working experience with Sprout Social across publishing, inbox management, listening, and reporting
• An organized, action-oriented work style — you run tight workflows, ship consistently, and take initiative without waiting to be told
• A collaborative, high-integrity approach, comfort on camera
• Experience based in the UAE, or are open to relocating.

What would amaze us:

• You are a content creator in your own right — with a portfolio, social accounts you've helped grow, or examples of viral moments and high-performing posts
• A proven track record of showing up as a brand voice through proactive engagement that created genuine buzz and word of mouth
• Experience in consumer apps, fintech, or fast-growing startups — ideally with a brand that has a strong community or cultural presence
• An eye for design, aesthetics, and visual storytelling, combined with practical use of AI tools to scale output without losing voice or taste
• A genuine curiosity about the intersection of culture, creativity, and technology
• You’re fluent in Arabic and English

The Role

Ziina is looking for a Senior iOS Engineer to join our team. We have laid a strong foundation upon which we’ve shipped our product. We are looking for someone to help us build engaging new features, who is obsessive about delivering high quality products and can shape our engineering organization to be the kind of place that bright young minds from across the region aspire to work for.

As our team is small, our ideal candidate is a creative thinker excited to solve hard problems to build something from the ground up. They can move quickly, clearly articulate tradeoffs, and have the judgement to own features independently. They are obsessive about delivering great, high quality products to our users. We are ambitious and excited to build big things, and we’d love to bring on someone who is as well.

As a Senior iOS Engineer at Ziina you will:

• Collaborate with world-class product, design, operations, and engineering teams to determine which features and solutions will deliver the most value for the business and the best experience for our users.
• Own and ship end-to-end reliable, scalable, and maintainable software that will keep our users’ funds safe and stand the test of time. You will take features from design, to implementation, to polish, to shipping, to monitoring and measuring progress.
• Design and build a modern architecture that enables our team to build, test, and ship new features quickly.
• Improve mobile developer experience to reduce time-to-market for new features.
• Help shape our engineering culture by introducing good practices and methods of knowledge-sharing.

To succeed in this role, you likely: 

• Have 5+ years of experience building iOS applications
• A strong background in Swift and/or Swift UI
• Demonstrate high integrity and a team-first mindset
• Take ownership and show initiative, with a strong bias toward action
• Thrive in bringing clarity and structure to ambiguous problems
• Are curious, proactive, and eager to learn and grow
• Communicate clearly and collaborate effectively across teams
• Can define and articulate technical and design requirements
• Write clean, high-quality, testable, and well-documented code
• Think analytically, with strong data-driven decision-making and customer focus
• Are based in, or open to relocating to, the UAE

What would amaze us

• A track record of working on apps that process financial transactions
• Experience with MVVM architectures
• Proven ability to ship and maintain apps at scale
• Confidence in tackling tough bugs, concurrency issues, and persistence challenges

Our tech stack

We’ve built a modular architecture with the principles of reliability, scalability, and maintainability in mind. Our current stack is:

• Typescript, Node.js and Nest.js for our main application’s backend.
• Swift/SwiftUI for our iOS app, Kotlin for our Android app.
• Next.js, React and Typescript for our web applications.
• GraphQL Federation for our client-facing APIs and Kafka for our inter-service communication.
• PostgresSQL for consistent and durable storage, Redis for quick fetching, Elasticsearch for quick searching.
• AWS for hosting our cloud infrastructure and Kubernetes for orchestrating our workloads.
• Terraform for IaC
• Github Actions for CI/CD.

The Role

Ziina is looking for an iOS Engineer to join our team. We have laid a strong foundation upon which we’ve shipped our product. We are looking for someone to help us build engaging new features, who is obsessive about delivering high quality products and can shape our engineering organization to be the kind of place that bright young minds from across the region aspire to work for.

As our team is small, our ideal candidate is a creative thinker excited to solve hard problems to build something from the ground up. They can move quickly, clearly articulate tradeoffs, and have the judgement to own features independently. They are obsessive about delivering great, high quality products to our users. We are ambitious and excited to build big things, and we’d love to bring on someone who is as well.

As an iOS engineer at Ziina you will:

• Collaborate with world-class product, design, operations, and engineering teams to determine which features and solutions will deliver the most value for the business and the best experience for our users.
• Own and ship end-to-end reliable, scalable, and maintainable software that will keep our users’ funds safe and stand the test of time. You will take features from design, to implementation, to polish, to shipping, to monitoring and measuring progress.
• Design and build a modern architecture that enables our team to build, test, and ship new features quickly.
• Improve mobile developer experience to reduce time-to-market for new features.
• Help shape our engineering culture by introducing good practices and methods of knowledge-sharing.

To succeed in this role, you likely: 

• Have 2+ years of experience building iOS applications
• Have a strong background in Swift and/or Swift UI.
• Demonstrate high integrity and a team-first mindset
• Take ownership and show initiative, with a strong bias toward action
• Thrive in bringing clarity and structure to ambiguous problems
• Are curious, proactive, and eager to learn and grow
• Communicate clearly and collaborate effectively across teams
• Can define and articulate technical and design requirements
• Write clean, high-quality, testable, and well-documented code
• Think analytically, with strong data-driven decision-making and customer focus
• Are based in, or open to relocating to, the UAE

What would amaze us

• A track record of working on apps that process financial transactions
• Experience with MVVM architectures
• Proven ability to ship and maintain apps at scale
• Confidence in tackling tough bugs, concurrency issues, and persistence challenges

Our tech stack

We’ve built a modular architecture with the principles of reliability, scalability, and maintainability in mind. Our current stack is:

• Typescript, Node.js and Nest.js for our main application’s backend.
• Swift/SwiftUI for our iOS app, Kotlin for our Android app.
• Next.js, React and Typescript for our web applications.
• GraphQL Federation for our client-facing APIs and Kafka for our inter-service communication.
• PostgresSQL for consistent and durable storage, Redis for quick fetching, Elasticsearch for quick searching.
• AWS for hosting our cloud infrastructure and Kubernetes for orchestrating our workloads.
• Terraform for IaC
• Github Actions for CI/CD.

The Role:

Ziina is looking for a Senior Platform Engineer, Infrastructure & Developer Experience to join our team. This role is an exciting opportunity to shape the foundation that every Ziina engineer builds on: the infrastructure, CI/CD, and observability systems that keep our rapidly growing fintech platform fast, reliable, and easy to develop. We're at a major inflection point in our growth, with real multi-region and low-latency challenges at scale, and we're looking for the right person to drive the technical excellence that makes scaling possible.

As part of a small, agile team, our ideal candidate is a creative problem-solver with the vision to build from the ground up and the skill to own systems end-to-end. You'll thrive in our fast-paced environment by making tradeoffs and focusing on high-impact solutions. We're looking for someone who is as ambitious as we are to deliver high-quality products to our users. In short, we want owners who are ready to build big things with us.

As a Senior Platform Engineer, Infrastructure & Developer Experience at Ziina you will:

• Build and own scalable, reliable infrastructure that supports high-performance applications across multiple regions
• Own and continuously improve our CI/CD pipelines and release workflows so that shipping is fast, safe, and predictable
• Implement infrastructure as code and automation across all environments to ensure consistency and reduce manual toil
• Improve system observability, monitoring, and incident response so problems are caught early and resolved quickly
• Reduce operational overhead and improve platform stability as we scale
• Enable engineering teams through reliable, efficient platform systems and self-service tooling

To succeed in this role, you likely:

• Have 5+ years of experience in Platform Engineering, DevOps, or SRE, with a strong focus on infrastructure and developer experience
• Have deep expertise with cloud services (ideally AWS) and infrastructure-as-code tools like Terraform, CloudFormation, or Pulumi
• Are proficient with containerization and orchestration — Docker, Kubernetes — and understand microservices architecture
• Have hands-on experience building and maintaining CI/CD pipelines (e.g., GitHub Actions, Jenkins) and observability stacks (Prometheus, Grafana, DataDog, or similar)
• Are comfortable with on-call responsibilities and have a track record of improving incident response practices
• Use the latest AI tools and technologies to boost your productivity
• Are based in, or open to relocating to, the UAE

What would amaze us:

• Proven experience building infrastructure for fintech or other high-reliability, high-throughput platforms
• A track record of tackling real scaling problems — reducing latency, improving resilience, or operating multi-region systems
• History of building platform and developer experience tooling that measurably boosted engineering velocity
• Successful leadership in major infrastructure evolution, including architectural transitions, migrations, or multi-region rollouts
• Active engagement in the tech community through open source contributions, conference speaking, or technical writing

Our tech stack:

We’ve built a modular architecture with the principles of reliability, scalability, and maintainability in mind. Our current stack is:

• Typescript, Node.js and Nest.js for our main application’s backend.
• Swift/SwiftUI for our iOS app, Kotlin for our Android app.
• Next.js, React and Typescript for our web applications.
• GraphQL Federation for our client-facing APIs and Kafka for our inter-service communication.
• PostgresSQL for consistent and durable storage, Redis for quick fetching, Elasticsearch for quick searching.
• AWS for hosting our cloud infrastructure and Kubernetes for orchestrating our workloads.
• Terraform for IaC.
• Github Actions for CI/CD.

The Role:

Ziina is looking for a Platform Engineer, Backend Enablement & Tooling to join our team. This is a foundational role with the opportunity to define how internal tooling, developer experience, and backend quality are built at Ziina from the ground up. You'll have direct impact on how every engineer builds, tests, and ships software — shaping the golden paths, shared libraries, and quality systems that scale across the entire engineering organization. We're at a major inflection point in our growth, and we're looking for the right person to set the standard for how backend software is built here as we scale.

As part of a small, agile team, our ideal candidate is a creative problem-solver with the vision to build from the ground up and the skill to own systems end-to-end. You'll thrive in our fast-paced environment by making sound tradeoffs and focusing on high-impact solutions. We're looking for someone who is as ambitious as we are to deliver high-quality products to our users. In short, we want owners who are ready to build big things with us.

As a Backend Platform Engineer (Developer Enablement) at Ziina you will:

• Build internal tools, service templates, and shared libraries that define the golden paths for how backend services are built at Ziina
• Improve backend developer workflows — local development, debugging, and testing — so engineers can iterate quickly and confidently
• Design and maintain testing frameworks and CI-integrated quality systems that give engineers fast, trustworthy signals on their changes
• Develop self-service capabilities for common engineering workflows so teams can move independently without platform bottlenecks
• Improve visibility into system quality and release confidence across the engineering organization
• Partner directly with engineering teams to identify friction in their day-to-day and solve it through better tooling

To succeed in this role, you likely:

• Bring 3+ years of experience in Platform Engineering, Backend Engineering, or Developer Experience roles
• Have strong backend engineering skills, ideally in Typescript/Node.js, and a deep understanding of microservices and service-to-service communication patterns
• Have hands-on experience building internal tooling, shared libraries, or service templates that other engineers actively use
• Are experienced with testing frameworks, CI integration, and building quality signals that engineers trust
• Have a product mindset when it comes to internal tools — you think about your colleagues as users and measure success by their productivity
• Use the latest AI tools and technologies to boost your productivity
• Are based in, or open to relocating to, the UAE

What would amaze us

• Proven experience building developer platforms or tooling at fintech or other high-scale engineering organizations
• A track record of creating golden paths, service templates, or shared libraries that were widely adopted across an engineering org
• History of measurably improving engineering velocity, release confidence, or code quality through tooling investments
• Experience shaping engineering standards, testing practices, or quality frameworks in a fast-growing environment
• Active engagement in the tech community through open source contributions, conference speaking, or technical writing

Our tech stack

We’ve built a modular architecture with the principles of reliability, scalability, and maintainability in mind. Our current stack is:

• Typescript, Node.js and Nest.js for our main application’s backend.
• Swift/SwiftUI for our iOS app, Kotlin for our Android app.
• Next.js, React and Typescript for our web applications.
• GraphQL Federation for our client-facing APIs and Kafka for our inter-service communication.
• PostgresSQL for consistent and durable storage, Redis for quick fetching, Elasticsearch for quick searching.
• AWS for hosting our cloud infrastructure and Kubernetes for orchestrating our workloads.
• Terraform for IaC.
• Github Actions for CI/CD.

The Role

We are currently looking for an enthusiastic Customer Excellence Specialist who can advocate for our customers. The role will be within our fast-paced startup team and include all aspects of customer experience and operations with Ziina. You will be the first point of contact for customers. You will be responsible for supporting the team in responding to customer inquiries, helping to improve customer satisfaction, and supporting junior and third-party agents. You will also be expected to use customer complaints and feedback to help improve our internal processes.

As a Customer Excellence Specialist at Ziina, you will:

• Respond to customer inquiries promptly via chat, WhatsApp, and email.
• Monitor and achieve customer experience KPIs such as SLAs and CSAT.
• Review and improve support processes to reduce wait times and boost efficiency.
• Maintain and update a knowledge base to enable accurate, fast responses.
• Evaluate ticket quality to ensure high internal standards.
• Analyze CX metrics and use insights for process improvements.
• Collaborate with cross-functional teams to ensure CX has the tools and resources needed to excel.
• Develop and upskill CX agents through coaching, feedback, and structured growth plans to enhance performance and career progression.
• Oversee day-to-day team operations including scheduling, workload allocation, and adherence to established processes to ensure consistent service delivery.

To succeed in this role, you likely:

• Have 4+ years of experience leading or mentoring a customer support team.
• Coach, train, and provide constructive feedback to build team skills and drive performance.
• Plan and manage team schedules to maintain coverage and meet service-level targets.
• Enforce adherence to schedules and operational standards to ensure consistency.
• Identify recurring customer issues and implement proactive solutions to prevent them.
• Communicate clearly with both customers and internal stakeholders.
• Make data-driven decisions to improve processes and customer satisfaction.

What would amaze us

• You anticipate customer pain points and resolve them before they impact satisfaction.
• You create innovative tools or resources that significantly improve the customer experience.
• You deliver measurable gains in CSAT, resolution time, or other key CX metrics.
• You transform customer insights into impactful product enhancements or process changes.
• You are fluent in written and spoken Arabic 

The Role:

Ziina is looking for a Senior Data Platform Engineer to join our team. This role is an exciting opportunity to build the foundations of our data platform from the ground up — the pipelines, warehouse, and tooling that will power decision-making, analytics, and future ML/AI capabilities across the company. We're at a major inflection point in our growth, and we're looking for the right person to shape how data is ingested, modeled, and consumed at Ziina as we scale.

As part of a small, agile team, our ideal candidate is a creative problem-solver with the vision to build from the ground up and the skill to own systems end-to-end. You'll thrive in our fast-paced environment by making sound tradeoffs and focusing on high-impact solutions. We're looking for someone who is as ambitious as we are to deliver high-quality products to our users. In short, we want owners who are ready to build big things with us.

As a Senior Data Platform Engineer at Ziina you will:

• Build and maintain scalable data pipelines and processing systems that ingest data from transactional databases, object storage, and external APIs
• Design and evolve our data warehouse architecture and data models to support analytics, reporting, and ML/AI use cases
• Improve the reliability, observability, and performance of our data systems
• Implement data quality checks and monitoring to ensure trusted, accurate data across the company
• Enable self-service data access and analytics so product, engineering, and business teams can make data-driven decisions independently
• Support the foundational capabilities that will power our ML and AI use cases as they grow

To succeed in this role, you likely:

• Bring 5+ years of experience in Data Engineering, Data Platform, or Analytics Engineering
• Have strong expertise building and maintaining data pipelines with orchestration tools like Dagster, Airflow, or Prefect, and writing ETL/ELT workflows in Python
• Are proficient with modern data warehouses (Snowflake, BigQuery, or Redshift) and transformation frameworks like dbt
• Have hands-on experience ingesting data from a mix of sources — PostgreSQL, S3, external APIs — supporting both transactional and event-driven use cases
• Are familiar with data quality, observability, and monitoring practices for production data systems
• Use the latest AI tools and technologies to boost your productivity
• Are based in, or open to relocating to, the UAE

What would amaze us

• Proven experience building data platforms at fintech or other high-scale, high-reliability companies
• A track record of designing data warehouse architectures and models that scaled cleanly as the company grew
• History of building self-service analytics tooling that meaningfully expanded who in the company could work with data
• Experience enabling ML/AI workloads on top of a data platform — feature stores, ML pipelines, or serving infrastructure
• Active engagement in the data community through open source contributions, conference speaking, or technical writing

Our tech stack:

The data platform is a core investment area at Ziina. Our current stack is:

• Snowflake as our data warehouse, with dbt for data transformation and modeling
• Dagster for orchestrating data pipelines, with Python for building ETL/ELT workflows
• Data ingestion from PostgreSQL, S3, and external APIs, supporting both transactional and event-driven use cases
• Metabase for analytics and internal reporting

The broader Ziina engineering stack that the data platform integrates with:

• Typescript, Node.js and Nest.js for our main application's backend
• GraphQL Federation for our client-facing APIs and Kafka for our inter-service communication
• PostgresSQL for consistent and durable storage, Redis for quick fetching, Elasticsearch for quick searching
• AWS for hosting our cloud infrastructure and Kubernetes for orchestrating our workloads
• Terraform for IaC, GitHub Actions for CI/CD

Ziina is looking for a Backend Engineer to join our team. We laid a strong foundation upon which we’ve shipped our product. We are looking for someone to help us build out innovative new features, prepare our technology to scale, and help shape our engineering organization to be the kind of place that bright minds from across the region and the world aspire to work for.

As our team is small, our ideal candidate is a creative thinker excited to solve hard problems and to build something from the ground up. They can move quickly, clearly articulate tradeoffs, and have the judgement to own features independently. They are obsessive about delivering great, high quality products to our users. We are ambitious and excited to build big things, and we’d love to bring on someone who is as well. In short, we are looking for owners.

As a Backend Engineer at Ziina you will:

• Collaborate with world-class product, design, operations, and engineering teams to determine which features and solutions will deliver the most value for the business and the best experience for our users
• Own and ship end-to-end reliable, scalable, and maintainable software that will keep our users’ funds safe and stand the test of time. You will take features from design, to implementation, to polish, to shipping, to monitoring and measuring progress
• Design and build a cloud-native platform while leveraging the main features for monitoring, observability, security, scalability, elasticity, and testing
• Improve CI/CD workflows to reduce time-to-market for new features
• Help shape our engineering culture by introducing good practices and methods of knowledge-sharing

Key skills and characteristics

• Be an owner and a team player
• Be curious and eager to grow
• Be able to define and effectively communicate technical and design requirements
• Be able to write clean, high-quality, testable, reusable, and well-documented code
• Possess strong data-driven thinking and customer focus
• Possess excellent communication skills and a desire to collaborate
• Live in, or be willing to relocate to the UAE

What would amaze us

• 3+ years developing software
• Experience working on systems that handle money
• Experience with Node.js, GraphQL, Postgres, ElasticSearch, or Kafka
• Experience shipping and maintaining complex backends

Our tech stack

We’ve built a modular architecture with the principles of reliability, scalability, and maintainability in mind. Our current stack is:

• Typescript, Node.js and Nest.js for our main application’s backend
• Swift/SwiftUI for our iOS app, Kotlin for our Android app
• Next.js, React and Typescript for our web applications
• GraphQL Federation for our client-facing APIs and Kafka for our inter-service communication
• PostgresSQL for consistent and durable storage, Redis for quick fetching, Elasticsearch for quick searching
• AWS for hosting our cloud infrastructure and Kubernetes for orchestrating our workloads
• Terraform for IaC
• Github Actions for CI/CD

The Role

Ziina is looking for a Senior Platform Engineer to join our team. This role is an exciting opportunity for you to shape the future of Fintech in the region by enabling engineering excellence and scalability at Ziina. We’re at a major inflection point in our growth, and we’re looking for the right person to drive technical and organizational excellence, helping us create an engineering culture that attracts top talent from around the world.

As part of a small, agile team, our ideal candidate is a creative problem-solver with the vision to build from the ground up and the skill to own features end-to-end. You’ll thrive in our fast-paced environment by making sound tradeoffs and focusing on high-impact solutions. We’re looking for someone who is as ambitious as we are to deliver high-quality products to our users. In short, we want owners who are ready to build big things with us.

As a Senior Platform Engineer at Ziina you will:

• Work closely with engineering teams to identify pain points and build tools that streamline their workflows and enhance their productivity
• Build, operate, and maintain a reliable, scalable platform infrastructure that supports high-performance applications.
• Implement infrastructure as code and automate workflows to ensure consistency across environments
• Develop self-service tools that empower engineering teams to deploy, monitor, and troubleshoot with minimal assistance
• Establish security best practices across our infrastructure and application stack
• Collaborate with engineering teams to identify pain points and build productivity-enhancing tools

To succeed in this role, you likely: 

• Bring 5+ years of experience in Platform Engineering, DevOps, or SRE
• Have strong expertise with cloud services and infrastructure-as-code tools like Terraform, CloudFormation, or Pulumi
• Are proficient with containerization technologies such as Docker and Kubernetes, and understand microservices architecture
• Have hands-on experience with CI/CD pipelines (e.g., GitHub Actions, Jenkins) and monitoring systems like Prometheus, Grafana, or DataDog
• Are familiar with on-call responsibilities and incident response practices
• Use the latest AI tools and technologies to boost your productivity
• Are based in, or open to relocating to, the UAE

What would amaze us

• Proven experience building fintech platforms that drive impact
• A strong track record of building and scaling high-performing engineering teams
• History of creating platforms that significantly boost developer productivity
• Successful leadership in major platform evolution, including architectural transitions or migrations
• Active engagement in the tech community through open source contributions, conference speaking, or technical writing

Our tech stack

We’ve built a modular architecture with the principles of reliability, scalability, and maintainability in mind. Our current stack is:

• Typescript, Node.js and Nest.js for our main application’s backend.
• Swift/SwiftUI for our iOS app, Kotlin for our Android app.
• Next.js, React and Typescript for our web applications.
• GraphQL Federation for our client-facing APIs and Kafka for our inter-service communication.
• PostgresSQL for consistent and durable storage, Redis for quick fetching, Elasticsearch for quick searching.
• AWS for hosting our cloud infrastructure and Kubernetes for orchestrating our workloads.
• Terraform for IaC
• Github Actions for CI/CD.

The Role

Ziina's affiliate channel has grown organically and is already proving itself as a high-performing acquisition engine. We're now at an inflection point -with the expansion into consumer and growing complexity across merchant partnerships, it's time to bring in a dedicated owner to take what's been built and scale it into a structured, repeatable, and automated growth channel.

As an Affiliate Partnerships Specialist at Ziina, you'll inherit strong traction and real validation, but the next phase -tiered incentive structures, fraud controls, consumer experimentation, and operational automation -needs focused leadership to unlock.

As a/an XX at Ziina you will:

• Take full ownership of the affiliate channel and scale it from a high-performing initiative into a predictable, compounding acquisition engine
• Recruit, onboard, and activate an expanding network of affiliate partners -including agency owners, SaaS founders, influencers, consultants, and ecosystem operators
• Design structured incentive tiers and negotiate bespoke commission arrangements that reward performance and drive the right behaviours
• Build and maintain reporting infrastructure and introduce automation across commission calculations, partner tracking, and performance workflows
• Lead Ziina's consumer affiliate expansion -running structured experiments, measuring impact, and iterating based on results
• Implement fraud detection and risk controls that protect channel integrity as volume scales
• Work closely with Business Development, Marketing, and Finance to ensure the channel grows profitably and in alignment with company goals
• Own your numbers -TPV, CPAM, LTV/CAC, and contribution margin -and use them to drive decisions

To succeed in this role, you likely:

• Have 2–5 years of experience in affiliate marketing, performance partnerships, or growth marketing
• Have a solid grasp of affiliate programme mechanics -tracking, attribution, commission structures, and incentive design
• Are highly data-driven and comfortable translating performance insights into concrete action
• Have experience managing external partner relationships and negotiating commercial terms
• Are operationally strong -you build scalable systems, not just manage day-to-day execution
• Are comfortable in fast-moving, ambiguous environments where the playbook is still being written
• Have hands-on experience with affiliate platforms such as Impact, PartnerStack, or similar tools
• Communicate clearly and work well across functions -you can align stakeholders without needing to escalate

What would amaze us

• You've built or significantly scaled an affiliate programme from the ground up, not just inherited one
• You've run affiliate motions across both B2B and B2C segments simultaneously
• You have experience in the MENA fintech or consumer apps ecosystem
• You've introduced automation or tooling that meaningfully reduced operational overhead and improved programme accuracy
• You've managed complex, tiered partner structures with a clear focus on profitability and LTV -not just top-line volume

The Role

Ziina is hiring a Senior Partner Success Specialist to scale our relationship-led merchant experience. You’ll own white-glove engagement for our users building context fast, navigating complexity, resolving escalations with confidence, and feeding high-quality signals back to product to shape what we build next. This is a hands-on role for someone who thrives where there’s no script: edge cases, ambiguity, and high expectations.

Our operating model is AI-assisted but human-led. This hire is critical to scaling Partner Success without losing the trust, continuity and care that define the experience today. We’re looking for someone with a track record across relationship management, automation-first thinking, and data-driven execution in a product-led environment.

At your core, you combine:

1. High-stakes customer engagement with strong communication and ownership
2. Operational sharpness - systems, workflows, and automation that scale outcomes

As a Partner Success Specialist at Ziina, you will:

• Own merchant relationships delivering white-glove support with speed, clarity and care
• Lead complex problem-solving and escalations - managing sensitive cases end-to-end
• Build automated workflows tied to the user journey to nurture and grow the segment
• Turn repeatable workflows into reliable playbooks, templates, and AI-assisted operations
• Run recurring success workflows including onboarding check-ins, feature education, adoption nudges and targeted engagement
• Spot churn signals early, intervene thoughtfully, and partner with internal teams to resolve root causes
• Translate customer feedback into product insights, surfacing trends and opportunities for Ziina’s voice-of-customer program
• Build and maintain dashboards that track merchant health, support performance and identify high impact growth opportunities
• Partner cross-functionally with Product, Risk, Ops, and Engineering to unblock merchants and improve outcomes
• Support Arabic-speaking merchants with culturally fluent communication
• Raise the bar on Partner Success by contributing to a high-performance culture rooted in quality, ownership, and customer care

To succeed in this role, you likely:

• Have 4+ years in Customer Success or Account Management, ideally in a fast-paced tech or fintech environment
• Have a strong track record managing high-value customers through complexity, sensitivity, and escalations
• Combine a customer-first mindset with commercial awareness — you understand retention, adoption, and why partner success is a growth lever
• Naturally build structure around you: OKRs, workflows, automations, and measurable outcomes
• Are data-fluent and use dashboards and metrics to prioritize high-impact work, spot risks, and improve retention
• Have a bias for action — you move fast, learn quickly, and iterate without waiting for perfect clarity
• Know when to automate and when to stay hands-on, balancing high-touch support with scalable systems
• Are fluent in Arabic (spoken and written) with excellent English communication skills

What would amaze us

• You have experience with product-led growth motions and know how to use in-product signals to drive proactive engagement
• You've worked directly with a voice-of-customer or product feedback program and can show how your insights shaped roadmap decisions
• You bring a point of view on how AI tools should (and shouldn't) be used in customer-facing workflows

The Role

We’re looking for a sharp, commercially minded, and execution-driven Corporate Counsel to join Ziina. In this role, you’ll build the legal function from the ground up, define scalable processes, and work with autonomy while collaborating cross-functionally across other areas. You’ll serve as a strategic advisor across the business—supporting day-to-day operations, complex transactions, growth, and everything in between. You’ll wear multiple hats as our in-house legal expert, balancing risk mitigation with business enablement in a fast-paced environment. This is a unique opportunity to help shape the legal foundation of a scaling company operating at the intersection of finance and technology.

As a Corporate Counsel at Ziina, you will:

• Draft, review, and negotiate a wide range of commercial agreements, including vendor, partner, employment, merchant, and consumer contracts.
• Lead product legal reviews to ensure all product features and offerings comply with applicable laws and deliver a seamless user experience.
• Advise cross-functional teams on legal risks and frameworks to enable fast yet responsible innovation, and collaborate with product teams to integrate legal and regulatory requirements into the product development lifecycle from inception to launch.
• Oversee corporate governance, including maintaining records, preparing board resolutions, and supporting fundraising and expansion.
• Build and implement scalable legal infrastructure using AI, automation and digital tools to streamline contracts, legal workflows, and risk assessments.
• Draft and maintain terms and conditions, privacy notices, and all customer-facing legal documentation for fintech products and services.
• Advise on data privacy requirements and work with technology teams to implement robust data handling practices.
• Support HR with employment law guidance, internal policy design, equity plan implementation, and cross-jurisdictional labor compliance.
• Advise on IP protection, including trademark filings, technology licensing, and contractor IP assignments.
• Manage litigation, dispute resolution, and contentious matters, oversee external counsel, and report case strategy to leadership.

To succeed in this role, you likely:

• Are qualified to practice law and have 6+ years of legal experience, with proven experience working in the fintech sector or at Financial Institution, ideally with a background in payments-related matters.
• Demonstrate deep knowledge of the legal and regulatory environment governing payments and fintech services.
• Have a strong command of commercial contract negotiation, corporate governance, and regulatory frameworks across the GCC or international fintech markets.
• Bring a commercial mindset, understanding product development and business strategy to enable compliant growth and innovative product launches in a fast-scaling environment.
• Are confident advising on a variety of legal domains, including employment, privacy, intellectual property, and product-related risk.
• Can manage competing priorities independently, delivering pragmatic, business-aligned legal solutions under tight timelines.
• Have excellent communication skills and the ability to explain legal concepts clearly to non-lawyers.
• Are organized, detail-oriented, and adept at balancing risk while enabling innovation.
• Thrive in a dynamic, fast-growing company where no two days look the same.

What would amaze us:

• You’ve supported a Series A–C company through international expansion or a complex fundraising transaction.
• You’ve helped build internal legal systems, workflows, or contract lifecycle processes from scratch.
• You’ve provided hands-on legal support for product launches or user-facing platform features.
• You’ve navigated legal questions across jurisdictions, including labor, tax, or commercial law in the UAE, and have strong domain knowledge of UAE legal frameworks (e.g., commercial, corporate, private, labor, and tax law).
• You are fluent in Arabic as well as English.

The Role

Ziina is looking for a driven and hands-on FP&A Manager to be our founding financial planning expert. This is a high-impact, foundational role where you will design, implement, and own our entire financial planning and analysis ecosystem from the ground up. You will be the primary architect of our budgeting, forecasting, and reporting infrastructure, directly enabling data-driven decision-making for our leadership team, and relevant external parties. If you are passionate about transforming raw data into strategic insights and thrive in a fast-paced environment, this is your chance to build a best-in-class FP&A function that scales with a hyper-growth FinTech company.

As a FP&A Manager at Ziina you will:

• Design, implement, and own the company’s first end-to-end FP&A function, including all processes, templates, and reporting standards for budgeting, forecasting, and scalable variance analysis.
• Build and maintain the company-wide budget and quarterly re-forecasts from scratch, gathering, consolidating, and challenging inputs from all departments.
• Create and manage dynamic, driver-based financial models for forecasting revenue, expenses, and cash flow, including developing scenario analysis tools to evaluate strategic options (e.g., product launches, pricing).
• Design and deliver comprehensive monthly KPI dashboards, P&L reports, and variance analyses for leadership, investors, and the Board, establishing clear review cadences.
• Act as a strategic business partner, working closely with Product, Ops, and Engineering to understand business drivers, align assumptions, and translate operational activities into measurable financial impacts.
• Build the financial data infrastructure, including defining mapping, validation, and reconciliation processes necessary for accurate FP&A reporting.
• Lead data analysis directly by using SQL or similar tools to pull and manipulate raw datasets, ensuring data integrity and independence from other teams.
• Produce investor updates and Board materials, ensuring external financial communications are accurate, consistent, and on-message based on the unified financial model.
• Continuously seek and implement automation into forecasting, reporting, and data workflows to improve efficiency, accuracy, and reduce manual effort as the business scales.

To succeed in this role, you likely:

• Have 4–6 years of progressive experience in Financial Planning & Analysis, preferably within a high-growth startup, FinTech, or technology company.
• Possess expert-level financial modeling and analytical skills, with a proven track record of building and owning company-wide financial models from scratch.
• Have deep proficiency with data manipulation and analysis, including strong working knowledge of SQL or other data querying languages.
• Are highly skilled in data visualization and reporting tools (e.g., Tableau, Looker, etc.) and advanced Excel/Google Sheets functions.
• Demonstrate exceptional communication and interpersonal skills, with the ability to effectively partner with and influence cross-functional leaders (Product, Engineering, Operations).
• Are self-driven, highly organized, and able to manage multiple projects simultaneously in a fast-paced, ambiguous environment.
• Hold a Bachelor's degree in Finance, Accounting, Economics, or a related quantitative field.

What would amaze us

• Experience in a FinTech or B2B SaaS environment, with deep understanding of relevant KPIs (e.g., CAC, LTV, churn, cash runway).
• Proven success in establishing an FP&A function for a company that has undergone a significant funding round (Series A/B or later).
• Direct experience automating core FP&A processes using dedicated software solutions (e.g., Anaplan, Adaptive Planning, etc.).
• A CPA, CFA, or MBA qualification.
• Experience directly building out data pipelines or data warehousing for finance-specific needs.

Ziina is looking for a Senior Backend Engineer to join our team. We laid a strong foundation upon which we’ve shipped our product. We are looking for someone to help us build out innovative new features, prepare our technology to scale, and help shape our engineering organization to be the kind of place that bright minds from across the region and the world aspire to work for.

As our team is small, our ideal candidate is a creative thinker excited to solve hard problems and to build something from the ground up. They can move quickly, clearly articulate tradeoffs, and have the judgement to own features independently. They are obsessive about delivering great, high quality products to our users. We are ambitious and excited to build big things, and we’d love to bring on someone who is as well. In short, we are looking for owners.

As a Senior Backend Engineer at Ziina you will:

• Collaborate with world-class product, design, operations, and engineering teams to determine which features and solutions will deliver the most value for the business and the best experience for our users
• Own and ship end-to-end reliable, scalable, and maintainable software that will keep our users’ funds safe and stand the test of time. You will take features from design, to implementation, to polish, to shipping, to monitoring and measuring progress
• Foster a high-performance culture by mentoring engineers, promoting best practices, and creating an environment where engineers can thrive and grow
• Design and build a cloud-native platform while leveraging the main features for monitoring, observability, security, scalability, elasticity, and testing
• Improve CI/CD workflows to reduce time-to-market for new features
• Help shape our engineering culture by introducing good practices and methods of knowledge-sharing

Key skills and characteristics

• Be an owner and a team player
• Be curious and eager to grow
• Be able to define and effectively communicate technical and design requirements
• Be able to write clean, high-quality, testable, reusable, and well-documented code
• Possess strong data-driven thinking and customer focus
• Possess excellent communication skills and a desire to collaborate
• Live in, or be willing to relocate to the UAE

What would amaze us

• 6+ years developing software
• Experience working on systems that handle money
• Experience with Node.js, GraphQL, Postgres, ElasticSearch, or Kafka
• Experience shipping and maintaining complex backends

Our tech stack

We’ve built a modular architecture with the principles of reliability, scalability, and maintainability in mind. Our current stack is:

• Typescript, Node.js and Nest.js for our main application’s backend
• Swift/SwiftUI for our iOS app, Kotlin for our Android app
• Next.js, React and Typescript for our web applications
• GraphQL Federation for our client-facing APIs and Kafka for our inter-service communication
• PostgresSQL for consistent and durable storage, Redis for quick fetching, Elasticsearch for quick searching
• AWS for hosting our cloud infrastructure and Kubernetes for orchestrating our workloads
• Terraform for IaC
• Github Actions for CI/CD

The Role

Ziina is searching for an experienced and dynamic Head of Marketing to lead our strategic product-led growth initiatives. This includes product marketing, brand awareness, customer acquisition, and revenue growth.

This role is ideal for a data-driven, creative leader who can develop and execute impactful marketing strategies while inspiring a high-performing team. We are seeking a versatile marketing leader with a full-stack background, with deep expertise in product marketing—including positioning, messaging, and go-to-market execution—while also combining creative flair with analytical acumen to position Ziina as the go-to payments solution in the region. The ideal candidate should have a track record of success in both startup environments and scaling organizations.

This is simultaneously a hands-on role while leading a phenomenal team of passionate high performers. We expect this role to lead by example by rolling their sleeves up and diving into the details including how every pixel aligns on the latest ad.

As a Head of Marketing at Ziina you will:

• Own product positioning and messaging strategy, translating Ziina's payment features into compelling customer benefits that drive adoption and differentiate us in the fintech market.
• Lead comprehensive go-to-market execution for new product launches, coordinating cross-functional teams and establishing measurable success metrics for user adoption and retention.
• Build data-driven quarterly marketing roadmaps aligned with company growth objectives, including strategic budget allocation across channels and initiatives.
• Drive multi-channel customer acquisition through paid media, content marketing, social media, and partnership strategies while optimizing for healthy CAC payback periods.
• Establish and maintain marketing analytics frameworks to continuously optimize campaign performance, forecast business impact, and inform strategic decision-making.
• Craft Ziina's brand narrative and storytelling that positions us as the go-to payments solution in the region through high-quality, creative content.
• Build and lead a high-performing marketing team, providing coaching, setting clear goals, and fostering a culture of excellence, creativity, and data-driven results.
• Facilitate seamless cross-functional collaboration with product, sales, and executive teams to ensure alignment on messaging, goals, and strategic initiatives.
• Conduct customer research and competitive analysis to inform product positioning, messaging frameworks, and marketing strategies that resonate with target audiences.
• Manage marketing budgets strategically, allocating resources across channels and campaigns to achieve maximum ROI and sustainable, scalable growth.
• Oversee creative asset development with strong aesthetic vision, ensuring all marketing materials maintain brand consistency and premium quality standards.
• Select and manage external vendor relationships, including agencies and consultants, while maintaining high delivery standards and alignment with marketing objectives.

To succeed in this role you likely have:

• 6+ years of progressive marketing experience with a proven track record of scaling growth in startup or high-growth environments, including demonstrated success in product marketing leadership roles
• Strategic thinking beyond immediate needs, developing and implementing medium to long-term marketing strategies that scale effectively as the business grows
• Deep go-to-market expertise, with experience driving successful product launches and scaling user adoption across multiple channels and customer segments
• Experience in leading and inspiring teams, with strong mentorship skills and a focus on empowering team members to achieve peak performance and professional growth
• High data fluency, with expertise in marketing analytics and a demonstrated ability to use metrics for forecasting, optimization, and strategic decision-making
• The ability to combine creative flair with growth mindset, bringing natural aesthetic sense and innovative thinking to develop tailored marketing solutions that drive results
• Confidence and decisiveness, comfortable pushing back when necessary and prioritizing initiatives that align with long-term brand vision and business objectives
• Exceptional communication skills, with strong verbal and written skills that enable you to engage stakeholders and convey complex marketing concepts clearly
• Resilience and problem-solving ability, with a proactive, organized approach to overcoming challenges and managing risks in a fast-paced environment
• Passion for fintech innovation, with genuine excitement about shaping the future of payments in the Middle East through creative, data-driven marketing

The Role

Ziina is looking for a Full-Stack Engineer to join our team. We have laid a strong foundation upon which we’ve shipped our product. We are looking for someone to help us build engaging new features, who is obsessive about delivering high quality products and can shape our engineering organization to be the kind of place that bright young minds from across the region aspire to work for.

As our team is small, our ideal candidate is a creative thinker excited to solve hard problems to build something from the ground up. They can move quickly, clearly articulate tradeoffs, and have the judgement to own features independently. They are obsessive about delivering great, high quality products to our users. We are ambitious and excited to build big things, and we’d love to bring on someone who is as well.

As a Full-Stack engineer at Ziina you will:

• Collaborate with world-class product, design, operations, and engineering teams to determine which features and solutions will deliver the most value for the business and the best experience for our users.
• Own, develop, and deliver end-to-end feature implementations spanning both the frontend and backend. You will take features from design, to implementation, to polish, to shipping, to monitoring and measuring progress.
• Actively participate in design discussions and collaborate with the product team to ensure web and mobile interfaces are user-friendly and intuitive, while integrating effectively with backend services and APIs.
• Review code and continuously level up by collaborating with other engineers on the team.
• Help shape our engineering culture by introducing best practices, tools, and methods of knowledge-sharing for building best-in-class products.

To succeed in this role, you likely: 

• Have 4+ years of full-stack development experience.
• Demonstrate high integrity and a team-first mindset
• Take ownership and show initiative, with a strong bias toward action
• Thrive in bringing clarity and structure to ambiguous problems
• Are curious, proactive, and eager to learn and grow
• Communicate clearly and collaborate effectively across teams
• Can define and articulate technical and design requirements
• Write clean, high-quality, testable, and well-documented code
• Think analytically, with strong data-driven decision-making and customer focus
• Are based in, or open to relocating to, the UAE

What would amaze us

• Proficiency with frontend technologies such as React, Next.js, Angular, or Vue, and backend technologies like Node.js, Django, or Ruby on Rails.
• Experience with relational databases like PostgreSQL or MySQL.
• Strong understanding of RESTful APIs and experience with web servers, application architecture, and deployment strategies.
• A solid grasp of version control tools, preferably Git.
• Experience in integrating third-party services and APIs into a complex application ecosystem.

Our tech stack

We’ve built a modular architecture with the principles of reliability, scalability, and maintainability in mind. Our current stack is:

• Typescript, Node.js and Nest.js for our main application’s backend.
• Swift/SwiftUI for our iOS app, Kotlin for our Android app.
• Next.js, React and Typescript for our web applications.
• GraphQL Federation for our client-facing APIs and Kafka for our inter-service communication.
• PostgresSQL for consistent and durable storage, Redis for quick fetching, Elasticsearch for quick searching.
• AWS for hosting our cloud infrastructure and Kubernetes for orchestrating our workloads.
• Terraform for IaC
• Github Actions for CI/CD.