We want people who are passionate about troubleshooting complex problems with systems, networking and storage at scale.

We are looking for a seasoned system administrator to help us keep the cloud running smoothly. Reporting to the manager of Cloud Operations, the GPU Operations Engineer monitors and provides first-response to all cloud health issues that impact, or could potentially impact, customer experience - internal or external. You will interface with teams across the organization to research and troubleshoot issues from single droplets to cloud-wide disturbances. Our workweek spans five days, and that may involve working on weekends.

What You'll Be Doing: 

• Ensuring maximum uptime for our global infrastructure
• Automating processes and building tools to improve operational efficiency
• Coordinating operational work across teams to improve the platform with minimal impact

What You'll Add to DigitalOcean:

• Solid experience with Linux operating systems or Networking and day to day upkeep
• Familiarity with virtualization technologies and troubleshooting virtual machine instances
• Familiarity with containerization technologies and troubleshooting containers
• Familiarity with IPv4 Networking and troubleshooting (CCNA equivalent)
• Basic storage concepts and technologies
• Experience with monitoring systems and incident management
• Experience scripting in one or more of the following languages: Bash, Python, or Go
• Experience with GPU hardware or AI/ML, and Kubernetes
• A passion for good documentation and open communication
• Proven ability to learn!

Compensation Range: 

• $107,000 - $134,000

*This is a remote role

JR: 2026-7423

#LI-Remote

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

The Role:

As a Manager, Onboarding, you are responsible for leading a team of Onboarding Specialists, ensuring they deliver an exceptional onboarding experience to our service professionals (Pros). You work closely with the Senior Manager and Director to ensure that your team is equipped to help new customers successfully integrate into our platform and get the most value from our services from day one. You are passionate about our mission to serve our Pros and are dedicated to ensuring they have a seamless onboarding experience. Your role involves coaching your team to success, providing support on escalations, and acting as their primary resource. Success in this role requires developing a high-performing team and ensuring your team delivers a best-in-class onboarding experience.

Our team is passionate, empathetic, hard-working, and above all else focused on improving the lives of our Pros. Our success is their success.

What you do each day:  

• Drive key metrics for the Onboarding team, including but not limited to: Onboarding Completion Rate, Time to Value, Customer Satisfaction Score, and Retention Rate
• Manage team schedules and daily attendance to ensure adequate staffing to meet the needs of our Pros during the critical onboarding phase 
• Conduct weekly performance reviews to identify areas of opportunity and support the growth of your team
• Ensure proper escalation processes are followed and take action when necessary to resolve issues promptly
• Oversee timecards, ensuring timely submission and accurate data management
• Manage monthly performance metrics and bonuses for the Onboarding team
• Track all key metrics with accuracy, regularly reporting to management and providing feedback to your team
• Document all one-on-one meetings, performance discussions, and coaching sessions to ensure continuous development

Qualifications: 

• Bachelor's degree or equivalent experience required
• 2+ years of management experience in Customer support or related field
• Proven track record of meeting and exceeding performance metrics consistently
  
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs

What will help you succeed in this role:

• Strong organizational and leadership skills, with the ability to manage multiple priorities in a fast-paced environment
• Excellent communication and interpersonal skills, with a focus on team development and customer satisfaction
• Ability to motivate and inspire your team to deliver exceptional service
• Proactive problem-solving skills with a focus on improving processes and outcomes

Location Dependent Information

This role is open to candidates and the expected salary range for this role is  $70,000-$82,500. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

Recorded Future is seeking an experienced Senior Engineering Manager to lead a diverse team of engineers building one of the world’s most comprehensive global internet scanning platforms. As a Senior Engineering Manager, you will oversee multiple established teams and functions, including:

• Scan Engine Development – Our proprietary network scanning engine that operates on a global scale to collect intelligence insights from everything on the internet, supported by a cross-functional team of software engineers and operations specialists
• Vulnerability and Signature Research – Our team of vulnerability researchers working in coordination with internal intelligence functions to develop unique detections and signatures that power the scan engine
• Scan Operations and Site Reliability – Our team responsible for the operational health, scale, and reliability of the platform, ensuring intelligence is generated and delivered continuously to support teams and clients across the organization

What You'll Do:

• Team Leadership: Lead and mentor a multi-disciplinary team of vulnerability researchers, scan operations engineers, and software engineers across multiple geographies, fostering a collaborative, high-performing, and inclusive environment. Provide technical leadership by guiding development efforts, setting direction, and coaching engineers to grow their careers while maintaining a high engineering bar.
• Cross-Team Coordination: Partner closely with engineering leadership, product managers, and stakeholders across the broader organization — including teams from recently integrated business units — to align on scope, timelines, and solution designs that serve the full breadth of Recorded Future’s needs. Effectively communicate and advocate technical solutions to product, engineering, and business audiences.
• Engineering Excellence: Drive the continuous improvement of engineering practices, processes, and tools to increase efficiency and product quality. Ensure teams design, develop, and deploy features with a focus on high availability, quality, low latency, and scalability.
• Project Management: Oversee the planning, execution, and delivery of product features and updates, ensuring alignment with company goals and timelines.
• Agile Practices: Implement and maintain agile methodologies for project tracking and documentation.
• AI-First Development: Champion an AI-first engineering culture across your teams, encouraging the adoption of AI tools, workflows, and practices in day-to-day development. You should be comfortable guiding your team in its application and aligned with Recorded Future’s broader commitment to AI-driven engineering.

What You'll Bring:

• At least 10 years of experience in software engineering, ideally in an Enterprise SaaS product.
• At least 4 years in a management or leadership role, ideally overseeing multiple functions with remote teams in different timezones.
• Meaningful hands-on software engineering experience, ideally including familiarity with languages such as Python, Go, or C. You don’t need to be actively coding day-to-day, but you should be able to engage credibly with engineers on technical decisions and hold the team to a high engineering bar.
• Background in or strong familiarity with low-level, network-heavy applications with a focus on high-volume traffic, availability, and global scale is highly desirable, despite this role being primarily managerial.
• Familiarity with key technologies such as message busses/queues (Kafka, Rabbit, etc.), containerization (Docker, Kubernetes, etc.)
• Extensive familiarity with the TCP/IP protocol stack, including application of concepts from DNS, WHOIS, and other artifacts needed for technical reconnaissance and discovery
• Comfort with AI development concepts and a genuine enthusiasm for guiding teams to incorporate AI into their workflows and understanding its practical applications in software development
• Experience in technical leadership such as leading project teams' development efforts and setting technical direction
• A passion for coaching others to grow their technology career and sharing good practices with more junior engineers
• Excellent verbal and written communication skills
• Bachelor’s and/or Master’s degree in Computer Science, Computer Engineering, or equivalent education/work experience

Preferred Qualifications:

• Any familiarity with cybersecurity principles and the unique challenges of developing cybersecurity products
• Any familiarity with things like port scanning, vulnerability scanning, or signature development
• Any familiarity with enterprise security products related to Recorded Future’s offerings

The base salary range for this full-time position is $199,000-$278,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.

#LI-Remote

The Opportunity

As a Float Phlebotomist/Administrative Assistant, internally known as a Flex One Medical Lab Services Specialist/ Member Support Specialist, at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinators, Operations Manager, or providers.  Our Flex Lab Services Specialist/Member Support Specialist support multiple offices in a Market. 

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, (stop here for NYC) ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification.  They are not to be construed as an exhaustive list of job duties performed by personnel in this classification.  Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Competitive salary: starts at $23.00 per hour based on a full time schedule

One Medical is committed to fair and equitable compensation practices

The range for this role is $23.00-$25.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full time role (40 hrs/week) with 8 hr shifts generally taking place between 7am-5pm, Monday-Saturday, based in Littleton, CO and Englewood, CO. Flex Lab Services Specialists/Member Support Specialists lend support to multiple One Medical locations in a market and location and schedule are subject to change. 

The Opportunity

As a Float Medical Assistant, internally known as a Flex One Medical Lab Services Specialist/ Member Support Specialist, at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinators, Operations Manager, or providers.  Our Flex Lab Services Specialist/Member Support Specialist support multiple offices in a Market. 

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, (stop here for NYC) ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification.  They are not to be construed as an exhaustive list of job duties performed by personnel in this classification.  Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Competitive salary: starts at $23.00 per hour based on a full time schedule

One Medical is committed to fair and equitable compensation practices

The range for this role is $23.00-$25.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full time role (40 hrs/week) with 8 hr shifts generally taking place between 7am-5pm, Monday-Saturday, based in Littleton, CO and Englewood, CO. Flex Lab Services Specialists/Member Support Specialists lend support to multiple One Medical locations in a market and location and schedule are subject to change. 

About The Role: 

• We're looking for a Staff Software Engineer who wants real ownership in a fast-moving environment. 
• You'll help design, build, deploy, and operate the software that runs Urban Sky's manufacturing operation—a full-stack MRP system that tracks inventory, work orders, bills of materials, quality holds, and serialized parts from receiving through final integration. It's the operational backbone of how we actually build balloons. Because the company is growing quickly, the scope of the role will evolve over time, and you'll have meaningful influence over what we build next and how we build it. 
• You'll work shoulder-to-shoulder with the people using the software every day—manufacturing technicians, logistics coordinators, quality inspectors, and finance. There's no product manager between you and them. You'll learn how parts flow through the building, what makes a quarantine workflow painful at 3pm on a Friday, and how a missed traceability record turns into a compliance problem. Translating messy physical processes into clean software is most of the job. 
• The interfaces you build are for operators, not consumers. A shop-floor tech holding a tablet, scanning a barcode, working through a multi-step assembly procedure—that's your user. Touch targets, scanner integration, and drag-and-drop work instructions matter more than landing-page polish. 
• We operate in an aerospace-regulated environment (AS9100). Every mutation needs an audit trail. Serialized parts need end-to-end traceability. "Move fast and break things" doesn't apply to production data. We still move fast—but with the discipline that comes from knowing a corrupted record can ground a flight. 
• You don't need prior MRP or manufacturing experience. You do need to be excited—or at least not intimidated—by learning a complex business domain alongside the code. 
• If you enjoy small teams and solving ambiguous problems, this role is likely a great fit. 

What You'll Do 

• Our overall software team is roughly 7 people, and this team will be just 2 people, everyone works across the stack. That's not aspirational—it's required. A small team with real ownership only works if everyone can contribute quickly and adapt as the company and product evolve. 
• Senior engineers here build trust by shipping early and expanding their scope through demonstrated ownership. 

What we need you to do right away

• We expect senior engineers to become productive almost immediately. 
• In your first days and weeks, you will: 
  • Set up your environment and start committing code within your first day or two 
  • Learn existing systems by improving them, not by watching from the sidelines 
  • Fix bugs, tighten rough edges, and ship small enhancements to production 
  • Participate in deployments, debugging, and operational workflows 
  • Use AI tools from the start to understand the codebase and accelerate contributions 
  • Ask questions, propose improvements, and engage in technical decisions 
• You won't be waiting for a long ramp period. 
• You'll build context by doing real work that ships. 

What you will grow quickly into

• As you gain context, scope expands fast. 
• Within your first couple of months, you'll be expected to: 
  • Own meaningful areas of our stack across backend, frontend, and infrastructure 
  • Lead design and implementation of projects that may span quarters 
  • Make architectural decisions with an eye toward reliability, operability, and future change 
  • Work directly with operators and stakeholders—often non-engineers—to refine solutions 
  • Drive systems from concept → implementation → production → iteration → support 
  • Continuously simplify, improve, and evolve what you own 
  • Help the team move faster by raising technical quality and reducing friction 
• By this point, you're not just contributing—you're a primary owner. 
• There are no lanes to stay in and no handoffs to hide behind. 
• If something feels confusing to an operator, that's an engineering problem. 
• If a system is brittle, slow, or overbuilt, that's an engineering problem. 
• If a workflow on the shop floor doesn't match the software, that's an engineering problem. 
• If requirements change mid-stream, that's reality—and adapting thoughtfully is part of the job. 
• If AI-generated code is messy, that's also an engineering problem. 
• You'll own systems end-to-end, from design through production and long-term maintenance—even as those systems evolve. 

Our engineering principles 

• These principles guide how we build systems in a fast-moving, real-world environment. 
• Design for operations, not just implementation 
• Software doesn't stop at merge. We design systems that can be deployed, monitored, debugged, and safely operated under changing constraints. 
• Favor simple, adaptable systems 
• Clarity beats cleverness—especially when systems need to change quickly. 
• Own the full lifecycle 
• Engineers are responsible for their systems from design through production, operational support, and ongoing evolution. 
• Build reliability through feedback 
• Observability is a first-class concern. Logs, metrics, and traces help us understand how systems behave as usage and requirements change. 
• Use abstraction sparingly and intentionally 
• Abstractions should make change easier, not harder. If they obscure failures or slow iteration, they're the wrong choice. 
• Scale and evolve based on evidence 
• We increase complexity, performance, and scale in response to real operational needs—not speculative futures. 
• Leverage AI with engineering judgment 
• We use AI aggressively to increase velocity and explore solutions, while remaining fully accountable for correctness and maintainability. 
• Embrace iteration as the default 
• Progress comes from frequent adjustments and steady improvement, not rigid plans. 

AI-assisted development 

• AI isn't supplemental here. It's a core part of our SDLC. 
• We use Claude Code for feature implementation, run automated multi-agent code review on pull requests, and have AI-driven quality checks integrated into CI. A meaningful portion of production code is AI-written and human-shaped. The skill we care about isn't typing speed or autocomplete—it's the judgment to review, restructure, reject, or rewrite AI output until it's correct, readable, and operable. 
• We expect you to: 
  • Use AI tools daily for implementation, debugging, refactoring, and exploration 
  • Adapt quickly as tools, models, and workflows evolve 
  • Apply strong judgment to AI-generated code—you're accountable for what ships, not the model 
  • Use AI to build production systems, not just prototypes 
  • Treat AI as leverage, not a replacement for understanding 
• We care far more about how you use AI than which model you prefer. 

What we are looking for

• This is a senior role. We're optimizing for experience, judgment, and adaptability. 
• You likely have: 
  • 8+ years of professional software engineering experience 
  • Strong fundamentals in system design, data structures, and architecture 
  • Experience building and operating backend systems at scale 
  • Solid instincts for data modeling, schema design, and SQL 
  • Comfort with cloud infrastructure and modern DevOps practices 
  • Experience owning production systems in environments that evolve quickly 
  • Strong communication skills and the ability to collaborate as priorities shift 
• You probably enjoy: 
  • TypeScript and modern web development 
  • Designing clean APIs and well-structured monoliths 
  • Thinking carefully about data models, schemas, and migrations 
  • Infrastructure, reliability, and operational excellence 
  • Mentoring others and raising the bar for the team 
• Learning quickly and adjusting course as new information emerges

Technologies (not a checklist) 

• We currently work with technologies such as: 
  • TypeScript / JavaScript 
  • React, Vite, Mantine UI 
  • tRPC for API contracts 
  • PostgreSQL (raw SQL and migrations, not just an ORM) 
  • ClickHouse for analytics 
  • Playwright for end-to-end testing 
  • AWS, Terraform, Docker 
  • CI/CD pipelines 
• You don't need experience with every tool—but you should be comfortable learning new systems as the stack evolves. 

 Benefits 

• Salary $150,000 - $180,000 per year  
• Stock Options 
• Medical, Vision and Dental 
• Unlimited Vacation Days 
• Cell Phone Bill Stipend 

The Opportunity

As a One Medical Phlebotomist, internally knowns as a Lab Services Specialist, at one of our offices presently focused on our Senior Health member population (age 65+), you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. Reporting to the Operations Manager and collaborating closely with our diverse team of providers and administrative assistants, you’ll be an integral part of our patient’s primary care team both on a local office level and as a part of your larger district. You’ll utilize the highest quality standards to perform specimen collections and processing, while providing a personalized and calming experience for our patients. You will use a growth mindset to navigate the rapidly changing technology and workflows that keep us on the forefront of modern day healthcare, all while providing best in class, human-centered care to our patients. 

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll work on:

• Provide best in class venipuncture services
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization 
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
• Phlebotomy experience and/or certification preferred
• Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred

One Medical is committed to fair and equitable compensation practices

The range for this role is $21.50-$23.50 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full-time role, working 40 hours per week, based in-person with our team and patients at offices in Aurora, CO, working Monday-Friday, 8:00am-5:00pm, at one of our offices presently focused on our Senior Health member population (age 65+).

The Opportunity

As a One Medical Medical Assistant, internally knowns as a Lab Services Specialist, at one of our offices presently focused on our Senior Health member population (age 65+), you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. Reporting to the Operations Manager and collaborating closely with our diverse team of providers and administrative assistants, you’ll be an integral part of our patient’s primary care team both on a local office level and as a part of your larger district. You’ll utilize the highest quality standards to perform specimen collections and processing, while providing a personalized and calming experience for our patients. You will use a growth mindset to navigate the rapidly changing technology and workflows that keep us on the forefront of modern day healthcare, all while providing best in class, human-centered care to our patients. 

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll work on:

• Provide best in class venipuncture services
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization 
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
• Phlebotomy experience and/or certification preferred
• Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred

One Medical is committed to fair and equitable compensation practices

The range for this role is $21.50-$23.50 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full-time role, working 40 hours per week, based in-person with our team and patients at offices in Aurora, CO, working Monday-Friday, 8:00am-5:00pm, at one of our offices presently focused on our Senior Health member population (age 65+).

Job Summary:

The Wealth Path Wealth Advisor works in a client-focused, team-centered environment under the direction of one of the firm’s Managing Directors and Wealth Path leadership to support the team’s region-wide business development and client service efforts. 

Essential Job Functions for the Wealth Advisor will include:

• Functioning as the primary trusted advisor to a book of 150-250 Wealth Path clients
• Ensuring retention of the firm’s clients and bringing in additional assets from existing clients to move clients from Wealth Path into Custom Wealth
• Successful onboarding or transitioning of 10-50 new clients a year to obtain a client book size of 250 clients
• Supporting the team's Regional Vice Presidents and Managing Directors as a subject matter expert (SME) in the areas of investments, tax, pension, estate, insurance, and general financial planning
• Analyzing, drafting, editing, delivering, and presenting financial planning modules to clients
• Managing client communications and follow-up with clients’ other advisors
• Ensuring adherence to company standards of client care, 1 annual meeting, referrals and retention
• Attending company workshops or lectures and speak to groups of potential clients when called upon
• Implementing company policies and procedure
• Other duties as needed

Required Knowledge, Skills and Abilities:

Competencies:

Work Schedule:   Business hours Monday through Friday.

Working Conditions:  Professional office environment.  Working inside.  Standing and sitting.  Will be assigned to a work station. Travel assumed at up to 50% of the time for client needs and/or required internal or external trainings.

Application Deadline: The initial deadline for applications is 5/21/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

#LI-Hybrid

What is GustoPro?

GustoPro is a cloud-based platform built specifically for accounting firms. It empowers firms to streamline payroll, people operations, and advisory services for their clients, all within a single, integrated platform. GustoPro features client dashboards, automated workflows, robust reporting, and seamless integrations with other accounting software — enabling firms to elevate their client service and accelerate practice growth. Learn more about GustoPro

About The Role

As a Partner Account Executive for GustoPro, you will play a critical role in expanding Gusto's footprint within the accounting market by recruiting new accounting firm partners, enabling them to succeed on the platform, and driving them to a healthy, self-sufficient state before transitioning them to an Account Manager.

Working directly with our Head of Sales and Head of GustoPro Sales, you will shape our new partner sales motion while owning the full arc of partner activation — from first conversation to a successful handoff. The benchmark that tells us activation is working: 10 net new clients added and the firm's 30-day enablement plan complete.

You'll engage with C-level executives and senior payroll specialists at accounting firms, with a focus on large regional and national players. You'll act as a consultant, understanding their unique needs and demonstrating how GustoPro can boost efficiency and help them realize more value for their clients while delivering upside for the firm.

The Partner Onboarding Agreement — a 30-day enablement contract signed at close — is your operating document once a firm is in. It defines milestones, role responsibilities across the firm, and the incentive structure that keeps both sides accountable through activation.

We're looking for a true "builder" — someone who's excited to wear multiple hats, design systems and processes, and run experiments. Comfort with a dynamic environment and the ability to pivot when needed is essential.

Here's what you'll do day-to-day

• Evangelize the GustoPro solution to prospective accounting firms to grow our market share and meet and exceed monthly/quarterly sales targets.
• Collaborate closely with Sales Leaders to build out and refine our new partner sales process, with a focus on accelerating sales cycles (target 60–90 days) and maximizing close rates.
• Conduct compelling and persuasive product demos that showcase the value of GustoPro using data and insights, tailored to resonate with accounting firm executives.
• Negotiate and execute the Partner Onboarding Agreement, aligning on a 30-day enablement plan and client pipeline targets from day one.
• Serve as the primary Gusto contact during the 30-day enablement period — keeping the Champion certification track, Practice Member Academy completion, and Practice Lead go-to-market readiness all on schedule.
• Hold the firm's Strategic Lead accountable to Champion designation and kickoff commitments in Week 1; track certification milestones and coordinate with the partner success team to unlock incentives on time.
• Support Practice Leads in running positioning and discovery workshops and building a migration candidate pipeline across their book of business.
• Drive the partner to 10 net new client adds within 90 days of signing — the activation benchmark — by leading regular status calls, removing blockers, and coordinating migration scheduling across practice areas.
• Coordinate co-marketing activation (co-branded materials, joint email campaigns) once the 10-client milestone unlocks co-op marketing funds, and ensure cross-sell products (HI, 401k, WC, R&D TC) are introduced as adoption deepens.
• Prepare a structured handoff brief for the receiving Account Manager — including certified contacts, migration status, QBR baseline, revenue and usage snapshot, and flagged growth opportunities — and facilitate a warm introduction.
• Navigate and update internal and external stakeholders, including C-suite executives at Gusto, partners, and cross-functional teams throughout the activation window.
• Leverage AI tools and technologies to enhance sales workflows, streamline partner communications, and derive actionable insights from data to drive more effective prospecting, pipeline management, and partner engagement.
• Travel as needed to partner offices for onsite meetings, as well as to industry events and conferences to represent Gusto and strengthen partner relationships.

Here's what we're looking for

• 6+ years total work experience in sales, account management, or customer success, with a strong focus on enterprise clients.
• 3+ years of experience selling B2B SaaS products or managing partner relationships, ideally to accounting firms or related businesses.
• A consistent track record of exceeding sales quotas and building long-term client relationships, including negotiating complex six-figure contracts.
• Experience and comfort working quick sales cycles (60–90 days average).
• Deep understanding of the accounting firm landscape, including their business models, challenges, and technology needs — particularly the CAS/advisory and payroll practices.
• Strong ability to articulate contractual, technical, and financial value points to partners, internal senior leaders, and executive leaders.
• Equally comfortable in a closing motion and a post-close enablement and coordination role — you see getting a firm to 10 clients as part of the sale, not separate from it.
• Strong analytical and problem-solving abilities — you're a strategic thinker who can identify risk and opportunity across a portfolio.
• Ability to quickly learn our product so you are credible with prospects and partners alike.
• Comfort and proficiency with AI-powered tools and technologies, with a willingness to adopt and integrate AI into daily sales and partner management workflows to improve efficiency and outcomes.
• Experience with CRM and sales software (e.g., Salesforce, ZoomInfo, Tableau).

Compensation

Our target on-target earnings (OTE) compensation for this role is $125,000/yr to $150,000/yr in Denver, Las Vegas, Chicago, Atlanta & most remote locations, $155,000/yr to $182,000/yr for San Francisco & New York and $120,000 to $180,000 CAD for Toronto. This OTE is structured with a target 70% base pay and 30% commission pay with an uncapped commission structure. Final offer amounts and the exact base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.

This part-time position is an on-site role. At our location: 1515 Wazee St, Ste 380, Denver, CO 80202, the required in-office days are Tuesday, Wednesday, and Thursday.

About the Role

We’re looking for an organized, proactive Office Manager/Coordinator to oversee the daily operations of our Denver office for 60 colleagues. You’ll ensure a smooth, compliant, and welcoming workplace while supporting our teams, managing vendors, and coordinating logistics and events.

Responsibilities:

• Oversee daily office operations, maintenance, and safety compliance.
• Manage supplier and vendor relationships; evaluate new service providers aligned with company needs and values.
• Coordinate office upkeep, renovations, and purchases; maintain inventory of snacks, supplies, and cleaning materials.
• Support IT and HR with office technology, onboarding/offboarding, and equipment management.
• Handle mail, deliveries, and office communications.
• Track office budgets, expenses, and vendor payments (Divvy, budget tracker).
• Plan and support office events and hospitality for clients and guests.
• Manage employee recognition moments (birthdays, anniversaries, sympathy flowers).
• Act as a confidential and reliable point of contact for staff and visitors.
• Collaborate with building management for work orders and facility coordination.

About You

The essentials:

• 1-3 years of office administration experience
• Strong organizational skills, exceptional attention to detail, and customer-service orientation
• Skilled in office management, multitasking, and prioritization.
• Strong communication and interpersonal abilities with a service mindset.
• Tech-savvy; comfortable with Google Suite and basic IT coordination.
• Self-motivated, organized, and diplomatic.
• Experience in advertising, creative, or tech environments preferred.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

#LI-OG1 #LI-Onsite

This part-time position is an on-site role. At our location: 1515 Wazee St, Ste 380, Denver, CO 80202, the required in-office days are Tuesday, Wednesday, and Thursday.

About the Role

We’re looking for an organized, proactive Office Manager/Coordinator to oversee the daily operations of our Denver office for 60 colleagues. You’ll ensure a smooth, compliant, and welcoming workplace while supporting our teams, managing vendors, and coordinating logistics and events.

Responsibilities:

• Oversee daily office operations, maintenance, and safety compliance.
• Manage supplier and vendor relationships; evaluate new service providers aligned with company needs and values.
• Coordinate office upkeep, renovations, and purchases; maintain inventory of snacks, supplies, and cleaning materials.
• Support IT and HR with office technology, onboarding/offboarding, and equipment management.
• Handle mail, deliveries, and office communications.
• Track office budgets, expenses, and vendor payments (Divvy, budget tracker).
• Plan and support office events and hospitality for clients and guests.
• Manage employee recognition moments (birthdays, anniversaries, sympathy flowers).
• Act as a confidential and reliable point of contact for staff and visitors.
• Collaborate with building management for work orders and facility coordination.

About You

The essentials:

• 1-3 years of office administration experience
• Strong organizational skills, exceptional attention to detail, and customer-service orientation
• Skilled in office management, multitasking, and prioritization.
• Strong communication and interpersonal abilities with a service mindset.
• Tech-savvy; comfortable with Google Suite and basic IT coordination.
• Self-motivated, organized, and diplomatic.
• Experience in advertising, creative, or tech environments preferred.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

#LI-OG1 #LI-Onsite

Location: Remote

About Us

LastPass is looking for an Account Executive - SMB: 

LastPass is looking for an Account Executive, SMB to own and grow a territory of small and mid-sized businesses across North America, helping companies with 50 to 200 employees protect their people, data, and digital identities. This role blends disciplined new business hunting with expansion selling, ideal for consultative sellers who thrive in high-velocity environments.

About the team:

The SMB sales team at LastPass is a high-energy, results-focused group that believes great security should be accessible to every business. We operate with urgency, lead with value, and hold ourselves accountable to results. The SMB segment represents one of LastPass’s most significant growth opportunities, and this team is at the center of capturing it.

If you are passionate about complex problem solving and motivated by scale, then this is the role for you!

Who will you work with?

You will collaborate daily with your Sales Manager and Marketing partners who drive inbound demand in your territory. For complex opportunities, you will engage with Channel partners and Solutions Consulting. Cross-functionally, you will partner with Sales Operations on tooling and process, and with Enablement to stay sharp on product knowledge and competitive positioning.

What are some of the exciting challenges you will be working on?

• Growing revenue within your existing customer base through timely upsell and cross-sell motions tied to real customer value and business outcomes
• Driving new logo acquisition in your assigned SMB territory through a disciplined mix of outbound prospecting, inbound follow-up, and channel collaboration
• Managing a full sales cycle from first conversation through contract close, including discovery, product demonstrations, business case development, and negotiations
• Building and maintaining a healthy pipeline at 3x or greater coverage, with accurate weekly forecasting submitted through Clari
• Helping LastPass restore and accelerate revenue growth in the SMB segment by obsessing over value creation in every customer and prospect interaction
• Staying ahead of the competitive landscape in identity management and cybersecurity to position LastPass effectively against alternatives in the market
• Leveraging Salesforce, Outreach, Gong, Clari, and LinkedIn Sales Navigator to run your territory with precision, prioritize your time, and maximize activity efficiency

What does it take to work at LastPass?

• Proven success in a quota-carrying, high-velocity SaaS sales role with direct responsibility for new business generation and consistent attainment
• Strong pipeline management skills, including the ability to accurately forecast, manage territory with discipline, and maintain rigorous CRM hygiene in Salesforce
• Fluency with modern sales tools including Salesforce, Outreach, Gong, Clari, and LinkedIn Sales Navigator
• A consultative, value-based approach to selling with the ability to connect product capabilities directly to customer pain points, business risks, and measurable outcomes
• Excellent written and verbal communication skills, including the ability to navigate multi-threaded deals across IT, Finance, and executive buyer personas at small businesses
• Experience managing a full sales cycle from prospecting through close in a competitive, multi-product SaaS environment
• A self-starter mentality with strong time management, personal accountability, and a genuine drive to overachieve against quota
• A growth mindset and coachability, with the ability to adapt quickly based on manager feedback, competitive intelligence, and evolving company messaging

AI Fluency Expectations:

• Uses AI to personalize outreach, prepare for discovery calls, and extract insight from CRM data using structured, repeatable prompting. Maintains quality and authenticity in customer-facing work.

It's great, but not required:

• Experience selling in cybersecurity, identity and access management, or an adjacent SaaS vertical
• Familiarity with channel and partner-assisted sales motions
• Experience leveraging AI tools to accelerate prospecting, research, and outreach personalization
• Previous use of Clari for pipeline management and forecasting
• Familiarity with MEDDPICC or a comparable sales qualification framework

The Team

Platform Engineering is the department within SRE that is responsible for a range of critical infrastructure and operational functions that support the broader engineering organization. Among these are our multi-cloud-provider Kubernetes infrastructure, networking, load balancing (including our public-facing edge and internal service mesh), and observability and alerting systems.

The Fleet Management team provides the core runtime environment that empowers our developers to build and ship products to delight our customers. We manage the end-to-end lifecycle of our Kubernetes fleet, alongside the critical components that ensure cluster reliability and security (e.g., CoreDNS, cert-manager, and Gatekeeper). As our infrastructure scales to support new use cases and products, we are spearheading a migration from Terraform-based Infrastructure as Code (IaC) to an Operator-driven lifecycle management model.

This role can be based out of our Austin, Boston, Los Angeles, New York City, Raleigh, or San Francisco offices, or remotely in the United States region.

Responsibilities

• Manage a team of 6-8 engineers, fostering a positive culture, handling career growth and performance conversations, and proactively removing blockers
• Help develop a clear technical vision and comprehensive roadmap for our runtime environment, balancing long-term strategic infrastructure goals with immediate engineering needs
• Contribute through light hands-on technical work, such as leading architectural design reviews, reviewing PRs, and stepping in to guide the team through complex operational challenges
• Act as the primary liaison for the Fleet Management team, collaborating closely with other engineering leaders to ensure platform alignment and manage stakeholder expectations

You may be a good fit if you:

• Have 10+ years of experience working on software and operating distributed systems, with 2+ years managing engineering teams
• Possess a customer-focused mindset, treating internal developers as your primary users
• Value efficiency in processes and operations, and have a track record of optimizing team workflows
• Prefer automation over manual processes ("allergic to ops work"), fostering a culture of building software solutions to eliminate toil
• Have deep technical familiarity with Kubernetes ecosystems, containerization technologies, and modern IaC tooling (e.g., Terraform, Crossplane, or Operators) so you can effectively guide the team's technical decisions
• Excel at translating complex business and engineering requirements into actionable, phased technical roadmaps
• Have a high level of empathy, responsibility, ownership, and accountability
• Excellent verbal and written technical communication skills

Strong candidates may also have experience with:

• Leading major architectural shifts, such as migrating teams from traditional IaC to Operator-driven lifecycle management
• Managing and scaling infrastructure across multi-cloud environments (AWS, GCP, or Azure)
• Designing secure, multi-tenant runtime environments at scale

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 426152

Location: Hybrid (Local to NYC area)

About the team

The Platform team at Capital Rx is made up of a set of passionate, motivated, and driven individuals who are not only experts in technologies but are great problems solvers and brings high energy and inspiration every day. The team always works a sense of ownership and urgency delivering highest quality of work ensuring seamless operations and fostering collaboration across the software engineering department. We own the architecture, framework & standards, infrastructure and CI/CD pipelines which development teams utilize to deliver code to Captial Rx’s Judi® platform. The team is also responsible for the production environment which requires knowledge with monitoring, alerting and on-call practices. The Platform team performs many functions whether that is tactical operations, providing general solutions for the enterprise or giving guidance or recommendations for individual product teams.

Position Summary:

We are a rapidly growing late-stage health tech company helping millions of lives through our innovative product Judi. We’re seeking a highly skilled and experienced Senior Platform Developer II to join our platform team. This pivotal role will be instrumental in building, scaling, and maintain the robust and secure infrastructure that powers our mission-critical platform.

You will be a force multiplier, enabling our development teams to deliver features faster and more reliably. You will champion infrastructure-as-code principles, contribute code to platform scalability, drive automation across the entire software development lifecycle, and ensure our platform meets the highest standards of scalability, performance, and security.

Position Responsibilities:

• Architect, implement, and maintain highly available, scalable, and secure platform & infrastructure
• Develop and maintain robust automation pipelines for continuous delivery (CI/CD), and infrastructure provisioning tools like GoCD, Harness, and Terraform
• Write clean, efficient, and well-tested Python code for automation, tooling and service development.
• Manage and optimize relational or in-memory databases, including PostgreSQL, Redshift and Redis, ensuring high performance, reliability, and data integrity.
• Administer and finetune container orchestration platforms such EKS and ECS.
• Implement and manage serverless architectures leveraging AWS Lambda for various platform functionalities.
• Collaborate closely with development teams to ensure infrastructure aligns with application requirements and best practices.
• Lead efforts in defining and enforcing security best practices across the platform, including adherence to HIPAA standards, FISMA, SOC II, and FedRAMP compliance standards.
• Monitor systems performance, identify bottlenecks, and implement proactive solutions to ensure optimal operation and scalability.
• Participate in on-call rotations to provide operational support and incident response.
• Champion Agile/Scrum methodologies, actively participating in sprint planning, stand-ups, and retrospectives.
• Mentor junior developers and contribute to a culture of technical excellence and continuous improvement.
• Evaluate and recommend new technologies and tools to enhance platform capabilities and efficiency.
• Develop internal tooling and automation scripts using Python and work with SQL to support operational workflows.
• Implement observability (monitoring/logging/alerting) best practices for highly available SaaS services.
• Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance.

Requirements

• 8+ years of experience as a Platform Engineer, DevOps Engineer, or Site Reliability Engineer.
• Deep expertise in AWS infrastructure and services including but not limited to EC2, Lambda, ECS, EKS, RDS, S3, VPC, CloudWatch, SQS, SNS, IAM, Kinesis
• Excellent proficiency with Terraform, Python, SQL, and automation tooling.
• Extensive experience with Docker and container orchestration (Kubernetes/EKS).
• Solid understanding and hands-on experience with SQL, database administration (PostgreSQL preferred), and performance tuning
• Experience with CI/CD systems (e.g., GoCD, GitHub Actions, Harness).
• Proven experience in automating Observability & Monitoring (Grafana, Kibana, Prometheus), standardizing incident response for alerts to maintain SLAs and SLOs
• Hands-on experience in environments compliant with FISMA, SOC 2, and/or FedRAMP.
• Background in building highly scalable, performant SaaS platforms.
• Excellent communication, collaboration and problem-solving skills.
• Ability to work effectively with cross-functional teams, including developers, IT security & compliance, product manager, and scrum masters.
• Strong experience in production on call rotations and responding to alerts.

This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

Position Summary:

We are seeking a detail-oriented and analytical Manager, Pharmacy Pricing Appeals to join our Provider Relations team. In this role, you will be responsible for managing and resolving the interaction with the pharmacies related to pricing appeals and claims review requests submitted by the pharmacies or internal teams. This includes performing an initial review of the claim and associated pricing, providing the information to internal teams for review, managing any claim adjustments that may be needed, and communicating any necessary information back to the pharmacies. You will play a critical role in ensuring fair reimbursement practices and maintaining strong relationships with pharmacy partners. 

Position Responsibilities:

• Lead the review and improvement of the pharmacy pricing appeal process in coordination with the Analytics team.
• Lead the review and evaluation of the pricing appeal regulatory requirements with the Legal team.
• Manage intake pharmacy pricing appeals or claims reviews from the pharmacies or internal teams via the applicable intake methods required by internal processes and regulations. This involves managing applicable appeal in-boxes and intake methods.
• Evaluate pharmacy-submitted appeals to ensure they meet established criteria and provide the applicable information to the appropriate internal teams for review.
• Receive the internal claim pricing review and respond to the appealing pharmacy with the information.
• Manage the internal process to update any pricing or make claim adjustments as necessary.
• Collaborate with pharmacies and internal teams to reach equitable reimbursement outcomes.
• Provide appeal response information and feedback to the pharmacies as required.
• Provide clear and timely updates to pharmacies and other stakeholders regarding appeal statuses and outcomes.
• Maintain accurate records of appeals and generate reports on trends and discrepancies.
• Lead the development of and manage the claims review process at the NDC level.
• Support other projects as assigned by the Provider Relations team.
• Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.

Minimum Qualifications:

• Bachelor’s degree required.
• 5+ yrs. of experience in reviewing claims or payment appeals in healthcare, pharmacy, PBM, or other relevant experience. Such prior experience in a pharmacy pricing appeals role includes experience in managing regular correspondence and communication with pharmacies.
• In-depth knowledge of pharmacy operations and drug pricing.
• Familiarity with PBMs and their role in pharmacy reimbursement.
• Strong analytical and problem-solving skills.
• Strong project management skills.
• Excellent communication and interpersonal abilities.
• Experience with and understanding of pharmacy claims processing, pharmacy adjudication systems, and reimbursement workflows.
• Knowledge of state or federal pricing appeal laws.
• Intermediate level of proficiency with Microsoft Excel, Word, PowerPoint.
• Proven track record of working in a fast-paced environment, managing multiple tasks at once and having a go-get attitude to provide persistent outreach to pharmacy providers to close out contracts and tasks.
• Ability to work independently, track work/projects appropriately and remain on task.
• Strong communication skills with the ability to develop effective working relationships with providers and internal and external stakeholders.

Preferred Qualifications:

• Certification in pharmacy technician or related field is a plus.

About the Team

We’re Partnerships at Klaviyo. Our mission is to drive growth by building and deepening relationships with partners—Global Systems Integrators (GSIs), system integrators (SIs), technology/ISV partners, agencies, and hyperscalers that make Klaviyo more powerful for everyone who uses it. We operate globally and partner closely with Sales, Marketing, Product, Customer Success and Operations to deliver better outcomes for our customers.

Overview

We are seeking a Strategic Partnerships Manager to drive the development, execution, and scaling of high-impact partnerships within Klaviyo’s ecosystem. This role is designed for a strategic operator who can recruit and build partnerships from the ground up, navigate complex and multi-threaded stakeholder environments, and deliver measurable business outcomes.

The primary focus of this role will be on GSIs and SIs, requiring deep engagement with consulting-led partners and strong alignment to enterprise sales motions. In addition, this role requires the agility to work across adjacent partner types—including technology/ISV partners and hyperscalers where appropriate, and to develop multi-partner plays that combine capabilities across the ecosystem.

Key Responsibilities

Partnership Strategy & Development (GSI/SI Focus)

• Identify, evaluate, and prioritize strategic partnership opportunities with GSIs and SIs that expand Klaviyo’s presence in the enterprise
• Build partnerships from zero-to-one, including sourcing, structuring, and launch
• Develop and own joint business plans aligned to co-sell, services-led, and transformation-driven GTM motions

Complex Relationship Management

• Own and manage multi-threaded relationships across GSI and SI organizations, including executives, alliance leaders, sales teams, and delivery organizations
• Act as the central point of coordination within Klaviyo, aligning stakeholders across Sales, Product, Marketing, and Customer Success
• Drive executive alignment and maintain strong internal and external stakeholder engagement to ensure partnership success

Revenue & Go-to-Market Execution

• Partner closely with Sales to drive partner-sourced and partner-influenced pipeline through GSI and SI co-selling motions
• Work with Partner sales to design, execute and manage joint go-to-market strategies, including account planning, co-selling frameworks, and partner-led opportunities
• Identify opportunities to accelerate deal cycles, expand deal sizes, and increase win rates through partner engagement

Multi-Partner Plays

• Collaborate with technology/ISV partners and hyperscalers where relevant to support joint customer solutions
• Develop and orchestrate multi-partner plays (e.g., GSI + ISV + Klaviyo) to deliver differentiated customer value
• Adapt engagement strategies across partner types, aligning incentives and roles within broader ecosystem motions

Project Management

• Lead cross-functional initiatives required to launch, operationalize, and scale partnerships
• Build and implement repeatable processes, frameworks, and playbooks to support GSI/SI partnership growth
• Manage timelines, dependencies, and deliverables across multiple stakeholders, ensuring high-quality execution

Qualifications

• 10+ years of experience in partnerships, business development or related roles
• Demonstrated ability to build and scale partnerships from the ground up, preferably with GSIs or SIs
• Experience managing complex, multi-threaded relationships across both external partners and internal teams
• Strong understanding of SaaS sales motions, enterprise pipeline development, and co-selling dynamics
• Proven project and program management skills, with the ability to drive cross-functional initiatives from concept to execution
• Ability to operate across multiple partner types and adapt to different business models
• Excellent communication, negotiation, and stakeholder management skills

• Familiarity with Klaviyo’s platform and broader martech landscape (CDPs, ESPs, ecommerce platforms)
• Experience working in high-growth or fast-paced environments

Key Competencies

• Strategic thinking with strong execution orientation
• Ability to manage complexity and multi-threaded relationships
• Agility across partner types and ecosystem dynamics
• Ability to influence without direct authority
• Strong organizational and operational discipline

Success Metrics

• Partner-sourced and partner-influenced revenue driven through GSI/SI partnerships
• Growth and depth of GSI/SI relationships
• Execution and outcomes of joint business plans and co-selling initiatives
• Effectiveness of multi-partner plays and ecosystem collaboration
• Internal stakeholder alignment and partner satisfaction

#LI-CR1 #LI-Hybrid #LI-Denver

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Build the Future with Us — EquipmentShare is Hiring a Business Development Manager

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Business Development Manager and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

The Business Development Manager (BDM) is responsible for developing and executing strategic growth initiatives within targeted industry verticals. This role focuses on identifying, penetrating, and expanding relationships with high-value customers whose equipment rental needs align with EquipmentShare’s product and service offerings. 

The BDM will work cross-functionally with Territory Account Managers (TAMs), District Sales Managers (DSMs), and Branch Operations teams to develop vertical-specific strategies, generate new business opportunities, and accelerate revenue growth within priority markets. 

This role is highly strategic and externally focused, requiring strong prospecting, relationship development, and specific industry expertise to position EquipmentShare as a trusted partner in targeted vertical markets. 

Salary range: $120-$140k. Factors including past experience and location may affect final compensation rate. 

Primary Responsibilities

• Develop and execute a strategic plan to penetrate assigned industry verticals (e.g., data centers, utilities, infrastructure, renewable energy, industrial, etc.). 
• Identify high-value accounts and market opportunities within specified vertical. 
• Build relationships with decision makers, project owners, general contractors, and procurement leaders.

Business Development 

• Identify, prospect, and secure new strategic accounts within target industries.
• Generate qualified opportunities for EquipmentShare branches and sales teams. 
• Collaborate with TAMs and DSMs to convert opportunities into revenue-producing customers. 

Market Intelligence 

• Track emerging industry trends, major project pipelines, and competitive activity.
• Provide market intelligence to regional leadership and branch teams.
• Identify equipment and solution gaps that could support industry expansion. 

Cross-Functional Collaboration 

• Partner with:
  • Territory Account Managers
  • Branch Managers
  • Advanced Solutions teams
  • National Accounts (when applicable) 

• Support large opportunity strategy, including proposal development and customer presentations. 

Strategic Account Development

• Support growth of high-potential accounts by:
  • Expanding share of wallet
  • Introducing additional service offerings
  • Facilitating long-term partnerships 

Industry Representation 

• Represent EquipmentShare at industry trade shows, associations, and networking events. 
• Build brand recognition within target markets.

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
  
• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Tool and boot reimbursements (role dependent)
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Skills & Qualifications 

• Strong consultative selling and prospecting skills 
• Ability to identify and penetrate complex customer organizations
• Strategic thinking and market development 
• Executive-level relationship management 
• Excellent communication and presentation skills 

Preferred 

• Experience selling into specific verticals such as:
  • Data centers
  • Energy / utilities
  • Infrastructure
  • Industrial / manufacturing
  • Renewable energy 

Experience 

• 5+ years of experience in:
  • Equipment rental
  • Construction industry sales
  • Strategic business development
  • Industrial or infrastructure markets 

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Build the Future with Us — EquipmentShare is Hiring a Business Development Manager

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Business Development Manager and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

The Business Development Manager (BDM) is responsible for developing and executing strategic growth initiatives within targeted industry verticals. This role focuses on identifying, penetrating, and expanding relationships with high-value customers whose equipment rental needs align with EquipmentShare’s product and service offerings. 

The BDM will work cross-functionally with Territory Account Managers (TAMs), District Sales Managers (DSMs), and Branch Operations teams to develop vertical-specific strategies, generate new business opportunities, and accelerate revenue growth within priority markets. 

This role is highly strategic and externally focused, requiring strong prospecting, relationship development, and specific industry expertise to position EquipmentShare as a trusted partner in targeted vertical markets. 

Salary range: $120-$140k. Factors including past experience and location may affect final compensation rate. 

Primary Responsibilities

• Develop and execute a strategic plan to penetrate assigned industry verticals (e.g., data centers, utilities, infrastructure, renewable energy, industrial, etc.). 
• Identify high-value accounts and market opportunities within specified vertical. 
• Build relationships with decision makers, project owners, general contractors, and procurement leaders.

Business Development 

• Identify, prospect, and secure new strategic accounts within target industries.
• Generate qualified opportunities for EquipmentShare branches and sales teams. 
• Collaborate with TAMs and DSMs to convert opportunities into revenue-producing customers. 

Market Intelligence 

• Track emerging industry trends, major project pipelines, and competitive activity.
• Provide market intelligence to regional leadership and branch teams.
• Identify equipment and solution gaps that could support industry expansion. 

Cross-Functional Collaboration 

• Partner with:
  • Territory Account Managers
  • Branch Managers
  • Advanced Solutions teams
  • National Accounts (when applicable) 

• Support large opportunity strategy, including proposal development and customer presentations. 

Strategic Account Development

• Support growth of high-potential accounts by:
  • Expanding share of wallet
  • Introducing additional service offerings
  • Facilitating long-term partnerships 

Industry Representation 

• Represent EquipmentShare at industry trade shows, associations, and networking events. 
• Build brand recognition within target markets.

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
  
• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Tool and boot reimbursements (role dependent)
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Skills & Qualifications 

• Strong consultative selling and prospecting skills 
• Ability to identify and penetrate complex customer organizations
• Strategic thinking and market development 
• Executive-level relationship management 
• Excellent communication and presentation skills 

Preferred 

• Experience selling into specific verticals such as:
  • Data centers
  • Energy / utilities
  • Infrastructure
  • Industrial / manufacturing
  • Renewable energy 

Experience 

• 5+ years of experience in:
  • Equipment rental
  • Construction industry sales
  • Strategic business development
  • Industrial or infrastructure markets 

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Build the Future with Us — EquipmentShare is Hiring a Business Development Manager

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Business Development Manager and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

The Business Development Manager (BDM) is responsible for developing and executing strategic growth initiatives within targeted industry verticals. This role focuses on identifying, penetrating, and expanding relationships with high-value customers whose equipment rental needs align with EquipmentShare’s product and service offerings. 

The BDM will work cross-functionally with Territory Account Managers (TAMs), District Sales Managers (DSMs), and Branch Operations teams to develop vertical-specific strategies, generate new business opportunities, and accelerate revenue growth within priority markets. 

This role is highly strategic and externally focused, requiring strong prospecting, relationship development, and specific industry expertise to position EquipmentShare as a trusted partner in targeted vertical markets. 

Salary range: $120-$140k. Factors including past experience and location may affect final compensation rate. 

Primary Responsibilities

• Develop and execute a strategic plan to penetrate assigned industry verticals (e.g., data centers, utilities, infrastructure, renewable energy, industrial, etc.). 
• Identify high-value accounts and market opportunities within specified vertical. 
• Build relationships with decision makers, project owners, general contractors, and procurement leaders.

Business Development 

• Identify, prospect, and secure new strategic accounts within target industries.
• Generate qualified opportunities for EquipmentShare branches and sales teams. 
• Collaborate with TAMs and DSMs to convert opportunities into revenue-producing customers. 

Market Intelligence 

• Track emerging industry trends, major project pipelines, and competitive activity.
• Provide market intelligence to regional leadership and branch teams.
• Identify equipment and solution gaps that could support industry expansion. 

Cross-Functional Collaboration 

• Partner with:
  • Territory Account Managers
  • Branch Managers
  • Advanced Solutions teams
  • National Accounts (when applicable) 

• Support large opportunity strategy, including proposal development and customer presentations. 

Strategic Account Development

• Support growth of high-potential accounts by:
  • Expanding share of wallet
  • Introducing additional service offerings
  • Facilitating long-term partnerships 

Industry Representation 

• Represent EquipmentShare at industry trade shows, associations, and networking events. 
• Build brand recognition within target markets.

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
  
• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Tool and boot reimbursements (role dependent)
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Skills & Qualifications 

• Strong consultative selling and prospecting skills 
• Ability to identify and penetrate complex customer organizations
• Strategic thinking and market development 
• Executive-level relationship management 
• Excellent communication and presentation skills 

Preferred 

• Experience selling into specific verticals such as:
  • Data centers
  • Energy / utilities
  • Infrastructure
  • Industrial / manufacturing
  • Renewable energy 

Experience 

• 5+ years of experience in:
  • Equipment rental
  • Construction industry sales
  • Strategic business development
  • Industrial or infrastructure markets 

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Build the Future with Us — EquipmentShare is Hiring a Business Development Manager

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Business Development Manager and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

The Business Development Manager (BDM) is responsible for developing and executing strategic growth initiatives within targeted industry verticals. This role focuses on identifying, penetrating, and expanding relationships with high-value customers whose equipment rental needs align with EquipmentShare’s product and service offerings. 

The BDM will work cross-functionally with Territory Account Managers (TAMs), District Sales Managers (DSMs), and Branch Operations teams to develop vertical-specific strategies, generate new business opportunities, and accelerate revenue growth within priority markets. 

This role is highly strategic and externally focused, requiring strong prospecting, relationship development, and specific industry expertise to position EquipmentShare as a trusted partner in targeted vertical markets. 

Salary range: $120-$140k. Factors including past experience and location may affect final compensation rate. 

Primary Responsibilities

• Develop and execute a strategic plan to penetrate assigned industry verticals (e.g., data centers, utilities, infrastructure, renewable energy, industrial, etc.). 
• Identify high-value accounts and market opportunities within specified vertical. 
• Build relationships with decision makers, project owners, general contractors, and procurement leaders.

Business Development 

• Identify, prospect, and secure new strategic accounts within target industries.
• Generate qualified opportunities for EquipmentShare branches and sales teams. 
• Collaborate with TAMs and DSMs to convert opportunities into revenue-producing customers. 

Market Intelligence 

• Track emerging industry trends, major project pipelines, and competitive activity.
• Provide market intelligence to regional leadership and branch teams.
• Identify equipment and solution gaps that could support industry expansion. 

Cross-Functional Collaboration 

• Partner with:
  • Territory Account Managers
  • Branch Managers
  • Advanced Solutions teams
  • National Accounts (when applicable) 

• Support large opportunity strategy, including proposal development and customer presentations. 

Strategic Account Development

• Support growth of high-potential accounts by:
  • Expanding share of wallet
  • Introducing additional service offerings
  • Facilitating long-term partnerships 

Industry Representation 

• Represent EquipmentShare at industry trade shows, associations, and networking events. 
• Build brand recognition within target markets.

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
  
• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Tool and boot reimbursements (role dependent)
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Skills & Qualifications 

• Strong consultative selling and prospecting skills 
• Ability to identify and penetrate complex customer organizations
• Strategic thinking and market development 
• Executive-level relationship management 
• Excellent communication and presentation skills 

Preferred 

• Experience selling into specific verticals such as:
  • Data centers
  • Energy / utilities
  • Infrastructure
  • Industrial / manufacturing
  • Renewable energy 

Experience 

• 5+ years of experience in:
  • Equipment rental
  • Construction industry sales
  • Strategic business development
  • Industrial or infrastructure markets 

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Pay Range: $101,200 - $126,500

Remote Eligible: Hybrid

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

General Purpose of the Position 

The Payment Services Manager is responsible for executing the organization’s payments strategy by leading product management and operational delivery across the payment ecosystem. This role oversees payment products and services end-to-end from concept through implementation and ongoing optimization while ensuring secure, compliant, and efficient daily operations. This leader manages both Payment Operations and Payment Product Management, overseeing key payment functions (ACH, wires, checks, ATMs, bill pay, RDC, Zelle, and Instant Payments) and leading a team of Product Managers responsible for product roadmap, lifecycle management, and member experience. The role ensures strong alignment between product strategy and operational execution, balancing efficiency, risk and compliance, and innovation, while partnering closely with Digital Services, IT, Risk, Accounting, Finance, and Operations teams. 

Essential Duties and Responsibilities 

Strategy Execution & Leadership 

• Partners with the Director of Payment Services to inform future roadmap decisions and execute in alignment with the established payments strategy, roadmap, and prioritization.  

• Drives alignment between payment operations and product strategy to ensure scalable, efficient, and member-focused solutions. 

• Provides leadership, coaching, and development to the Payment Services Supervisor and Product Managers, fostering a high-performing and accountable team culture. 

• Promotes a culture of innovation, accountability, and continuous improvement across both product and operations functions.  

Payment Product Management 

• Leads and manages Payment Product Managers, ensuring product initiatives are delivered effectively and aligned with strategic direction.  

• Manages product lifecycle activities including implementation, optimization, adoption, and ongoing performance monitoring.  

• Directs vendor management activities, including performance monitoring, issue resolution, and contract alignment. 

• Ensures clear requirements, delivery expectations, and success metrics are established for product initiatives.  

• Partners with Digital Services, IT, Risk, Accounting, Finance, Operations, and vendors to coordinate delivery activities. 

• Assists in evaluating enhancements, new functionality, and emerging payment capabilities, bringing forward recommendations and execution considerations. 

• Leads and supports change management efforts for new payment products, enhancements, and process changes, ensuring cross-functional readiness across operations, technology, and member-facing teams prior to implementation. 

Payment Operations  

• Oversees and supports the Payment Services Supervisor in managing payment operations, ensuring performance, accuracy, and control across ACH, wires, checks, ATM operations, bill pay, P2P, mobile payments, remote deposit capture, and instant payments. 

• Establishes and monitors operational KPIs (processing accuracy, exception rates, SLAs, reconciliation). 

• Leverages data and reporting to drive insights, improve decision-making, and optimize performance.  

• Oversees audit readiness, issue remediation, and policy/procedure alignment.  

• Adheres to all Federal and State laws and regulations applicable to the Credit Union, including the Bank Secrecy Act and OFAC. 

• Responsible for compliance with the Fair and Accurate Credit Transaction Act (FACTA), the Bank Secrecy Act (BSA) and the Anti Money Laundering Act, including monitoring for such illegal activity as it applies to this position. 

• Performs additional duties and responsibilities as assigned. 
   

Requirements 

EDUCATION AND EXPERIENCE 

Minimum of an associate degree in business. Bachelor's degree in business (B.S.) from four-year college or university preferred. Seven to ten years of professional experience related to Payment Services with a financial institution. Minimum five years of Management experience with a financial institution.  Current knowledge of all regulations and credit union procedures pertaining to payments and card services activities.  Ability to exercise tact and responsibility with handling confidential information.  Willingness to respond to service interruptions regarding the Credit Union’s Payment Systems/Networks and terminals 24 hours a day, seven days a week.  Certification as an Accredited ACH Professional (AAP) preferred.   

OTHER SKILLS AND ABILITIES 

Technical knowledge of accounting concepts, practices, procedures, and financial reports. Understanding of related regulations, statutes, and filing requirements. Knowledge of Credit Union core computer system and other related computer applications, with emphasis in Microsoft products, including Microsoft Excel and Word. Ability to assist and supervise others. Proficient in 10-key and microcomputer operations. Ability to apply verbal and interpersonal skills that develop member confidence, respect and trust in Credit Union of Colorado and develop cooperative relationships with all levels of people throughout the organization.  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.  Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. 

DIRECT REPORTS   

Payment Services Supervisor; Payment Product Manager 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is typically required to sit for long periods.  The employee continually is required to talk or hear. The employee is occasionally required to stand, walk, stoop and reach with hands and arms. The employee will occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   
 

Core Competencies 

Every position at Credit Union of Colorado is grounded in our organizational Core Values and Core Competencies. These skills and behaviors guide how we work, collaborate, and deliver results. Click here to view our Core Values and Core Competencies on Atlas. 

Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. 

Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.

Job Details

• 💼 Growth Operations - Business Operations
• 📍 United States - Denver, Colorado
• 🕜 Full-Time/Hybrid
• 💰 $81,000.00 - $99,500.00 

What you will do

Reporting to our Manager of Marketing Operations, you will join our team as a Marketing Operations Manager. In this role, you will be the managing, administering, and optimizing our entire MarTech stack. You will support your team and stakeholders by enabling smarter decisions through technology and data. Your work will involve managing daily marketing operations tasks, creating insightful reports, and collaborating across the business to boost marketing productivity and efficiency.

Where you will have impact

• Manage and optimize our marketing automation platforms to fit strategic needs and ensure operational excellence, data integrity, and seamless integration.
• Be part of the team that recommends, implements and integrates new MarTech tools to expand our capabilities and ensure a seamless connection with our existing systems.
• Continuously test and analyze marketing automation processes, lead management workflows, and campaigns to improve conversion rates and overall performance.
• Collaborate with cross-functional stakeholders including Marketing, Sales Operations, and Engineering to understand business requirements and align our technology stack to support their goals.
• Solve key marketing challenges by improving attribution models, lead assignment processes, data accuracy, and funnel analysis.
• Develop and maintain clear documentation for all marketing processes, providing guidance and a reference for the entire team.
• Collaborate on AI-driven Marketing Operations initiatives, shaping how AI-powered tools such as Clay, data enrichment, and automation are used within Marketing to improve scalability, accuracy, and performance.

About our team

The Marketing Operations team is the strategic backbone, part of the Business Operations Vertical and is the operational engine of the entire marketing department. We are the architects of the systems, processes, and data that power global growth. We partner closely with our CMO and marketing directors to turn big-picture strategy into reality, while working hand-in-hand with teams like Data Analytics and Commercial Systems. We are a team of builders and problem-solvers, focused on creating a scalable foundation for the future.

What's in it for you?

• Flexible time off: Autonomy to manage your work-life balance. 
• 401k matching: Up to 4%.
• Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
• Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.
• Employee Assistance Program: 100% confidential and free.
• Employer paid Short Term Disability + $50,000 Life Insurance 
• Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
• Wellbeing support: Subsidized ClassPass subscription.
• Referral bonus: Earn rewards for bringing in new talent.

Who you are

• Extensive experience in a marketing operations role.
• Solid experience with marketing automation platforms like Hubspot or Marketo.
• Good level of CRM (Salesforce) or sales-process understanding (i.e. Lead > Opportunity conversion)
• Experience implementing and managing various MarTech tools, such as intent data platforms, spam prevention, or event management software.
• A results-driven mindset with a strong ability to analyze data to inform marketing decisions and measure ROI.
• Exceptional attention to detail, great time management, and clear communication skills.
• A collaborative team player who can also work independently and thrive in a fast-paced, service-oriented environment.
• A genuine curiosity for AI and a willingness to actively experiment with AI-powered tools as part of daily work — not just as a user, but as someone who identifies where AI can improve marketing operations processes and drives those initiatives forward.

We welcome

• Previous experience working in a high-growth B2B SaaS or technology company.
• Hands-on experience with API-based integrations, connecting MarTech tools and troubleshooting sync behaviour across platforms.
• Project management skills with a proven ability to see projects through to successful completion.
• Experience with content management systems like Storyblok.
• Familiarity with data visualization in BI tools like Looker and advanced analysis in Excel.

YOUR MISSION 
 
True Anomaly is seeking a Senior Program Manager to lead mission-critical programs from concept to execution, integrating technical, schedule, and cost baselines to deliver space-based capabilities with precision and agility. In this cross-functional leadership role, you will drive strategic direction, manage complex program lifecycles, oversee subcontractor performance, and lead high-impact teams across engineering, operations, and mission delivery. Your expertise in risk management, stakeholder engagement, and program execution will play a key role in advancing our national security mission and operational excellence in the space domain. This role will play a fundamental role in expanding True Anomaly’s missile defense program from prototype to production phases.  
 

RESPONSIBILITIES 

• Manage complex situations, lead and inspire your team, drive innovative thinking, instill collaboration, drive for success, challenge status quo, and demonstrate the ability to adapt to dynamic situations  
• Create, implement, and own the coordinated program baseline (cost, schedule, technical) with the chief engineer  
• Serve as a liaison, with other customer facing team members, between our company and our customers—developing deep relationships to understand their needs and align our program goals with their mission objectives. 
• Lead cross-functional teams to successfully integrate and execute missile defense missions as well as deliver tailored products and services that meet and exceed customer expectations. 
• Direct the responsibilities and activities of the program team including program management, systems engineering, communications and IT, mission operations, facilities management, security, safety, and contracts/financial/supply chain support functions  
• Provide strategic direction and setting priorities that reflect customer goals while managing day-to-day issues to keep projects on time and within budget. 
• Perform risk and issue assessments with a focus on minimizing customer impact, ensuring rapid resolution and transparent escalation when needed. 
• Develop innovative solutions to resolve difficult program challenges including cost, schedule, and technical performance  
• Deliver compelling presentations and lead preparations of bids, proposals, studies, and deliverables, effectively communicating our value proposition during customer reviews and engagements. 
• Oversee and manage subcontractor activities to ensure all external contributions meet the high-quality standards our customers expect 
• Develop and lead internal and external program management reviews  

REQUIRED QUALIFICATIONS 

• Demonstrated experience delivering a complex system through the entire engineering life cycle—from initial concept and design through integration, testing, and final deployment. 
• A proven track record in building strong customer relationships through effective team building, conflict resolution, and communication—both internally and externally. 
• Exceptional written and verbal communication skills, with a strong background in customer interfacing and experience in National Security aerospace programs.
• Demonstrated experience managing large-scale, high-value contracts (typically $50M+), with deep expertise in the research and development phase including budget oversight, risk management, and milestone-driven execution. 
• Demonstrated ability to manage multiple projects simultaneously, ensuring that every project maintains a strong customer focus. 
• Hands-on experience managing risk and overseeing cost, schedule, and technical baselines in aerospace, engineering, or software development programs, all with a clear focus on delivering customer value. 
• Strong analytical background with the evaluation of requests for proposals and/or quotes.  
• Experience working within a cross-functional, geographically dispersed team environment to meet contractual commitments and create outstanding customer experiences. 
• Active Secret and eligibility to obtain Top Secret/SCI Security Clearance 
• Bachelor’s degree or higher in Engineering, Aerospace, Management, or a related field is required plus 15 or more years related experience.  

PREFERRED QUALIFICATIONS  

• Master’s Degree  or higher
• Experience with space vehicle or weapons systems
• Experience managing Department of War (DoW) or U.S. Space Force (USSF) contracts, especially those that require close coordination with the customer program office.
• Experience working missile defense, including experience with discrimination of threats from a target field and/or autonomous navigation of multi-object systems 
• Ability to establish new & further refining existing templates, tools, & guidelines for program documentation & execution  
• Experience with ensuring compliance with approved Corporate and ISO 9001:2000 Policies and Processes  

Compensation 

• Base Salary:   $200,000 - $290,000
• Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave  
    

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience 
 
Additional Requirements 

• Work Location—Successful candidates will be located near Long Beach, CA or Denver, CO. While we observe a hybrid work environment, some work must be done on site.  
• Work environment—the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.  
• Physical demands—the physical demands of the job, including bending, sitting, lifting and driving.  
  
  

This position will be open until it is successfully filled. To submit your application, please follow the directions below. 
 

Pay Range: $149,900 - $187,400

Remote Eligible: Hybrid

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

The Director of Payment Services provides strategic leadership and enterprise oversight of all payment-related functions for the Credit Union. This role is responsible for defining the vision, strategy, and long-term roadmap for payment solutions that are secure, scalable, and innovative. The Director sets direction across the payment ecosystem, including card services, ACH, wires, ATMs, and emerging payment capabilities while ensuring alignment with enterprise priorities, risk appetite, and member experience goals. This leader serves as the primary advisor to senior management on payments strategy, industry trends, and investment priorities. The Director leads through leaders, establishing clear objectives and governance to ensure effective execution, operational excellence, and continuous innovation across payment products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES  May perform other duties as requested or assigned. 

• Defines and owns the enterprise payments strategy, including long-term roadmap, investment priorities, and innovation initiatives.
• Advises senior management on payment trends, competitive positioning, and strategic opportunities.
• Ensures alignment of the payments strategy with enterprise objectives, digital initiatives, and member experience goals, while partnering with key stakeholders across Digital Services, IT, Risk, Accounting, Finance, and Operations to prioritize and advance key initiatives.
• Establishes guiding principles, governance, and success metrics for all payment products and services.
• Evaluates emerging technologies, partners, and industry developments to inform strategic direction.
• Serves as the Credit Union’s primary relationship owner for payment networks, processors, and key third party vendors, while monitoring and ensuring compliance with contractual agreements.
• Represents the Credit Union in external partnerships, industry forums, and network engagements.
• Establishes and oversees the risk management framework for payment services, including fraud strategy, controls, and monitoring expectations, ensuring alignment with regulatory requirements (ACH, wires, cards, BSA/AML, OFAC) through appropriate governance and oversight.
• Provides direction on risk tolerance, escalation frameworks, and issue resolution priorities, ensuring enterprise readiness for audits, exams, and regulatory changes.
• Provides oversight of payment operations performance through defined KPIs, dashboards, and reporting, ensuring appropriate controls, processes, and service levels are in place to support operational excellence.
• Leads and develops Payment Services leadership, fostering a high-performing, accountable, and engaged team.
• Establishes organizational structure, roles, and capabilities to support current and future needs while fostering a culture of innovation, accountability, and continuous improvement.
• Establishes short- and long-term goals, objectives, and budgets for Payment Services functions.
• Fosters a working environment that projects the Credit Union’s mission, vision, and core values.
• Adheres to all Federal and State laws and regulations applicable to the Credit Union, including the Bank Secrecy Act and OFAC.

EDUCATION AND EXPERIENCE

Minimum of a bachelor's degree in business (B.S.) from four-year college or university.  Minimum of ten years of progressive professional experience related to Payment Services with a financial institution.  A minimum of ten years of Management experience with a financial services organization.  Current knowledge of all regulations and credit union procedures pertaining to payments and card services activities.  Ability to exercise tact and responsibility with handling confidential information.  Experience modernizing payment systems or supporting the launch of digital-first solutions.  Familiarity with real-time payments, tokenization, ISO 20022, and API-based architecture is a plus.  Ability to express oneself clearly and articulately both orally and in writing; maintain emotional control under stress and handle multiple and complex deadlines; and provide detail-oriented and high-quality reporting with minimal inaccuracies.  Ability to work within a team-oriented environment and promote a positive attitude toward teamwork; and to work with little or no supervision of daily activities. Willingness to respond to service interruptions regarding the Credit Union’s Payment Systems/Networks and terminals 24 hours a day, seven days a week.  Understanding of intermediate accounting, math, and computer applications.

DIRECT REPORTS 

Payment Services Manager

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is typically required to sit for long periods.  The employee continually is required to talk or hear. The employee is occasionally required to stand, walk, stoop, and reach with hands and arms. The employee will occasionally lift and/or move up to ten pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Limited travel required to visit CU locations as needed. 

Every position at Credit Union of Colorado is grounded in our organizational Values and Core Competencies. These skills and behaviors guide how we work, collaborate, and deliver results. Click here to view our Values and Core Competencies on Atlas.

Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. 

Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO's Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Associate base pay ranges from $19.00- $21.00/ hour in Denver, CO. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness.

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OVERVIEW

The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Operations Leader 

• Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink 
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps 
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management 
• Champion strong visual standards for the sales floor 
• Support a safe work environment and efficient operation through strong stockroom standards and processes 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Operations Associates; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner 

• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC) 

Operations Lead Qualifications: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO’s guiding principles
• Job Level: Associate

The Lead role is full-time and requires 32 - 40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Lead base pay ranges from $21.00- $25.00/ hour in ]. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club. 

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About The Role: 

We are looking for a Procurement Manager to lead procurement strategy, build out centralized procurement processes and systems, and own vendor relationships with Urban Sky’s key suppliers. In this role you will partner deeply with the critical suppliers whose materials, components, and capabilities directly impact our product quality, production timelines, and mission readiness, while designing the procurement processes and systems needed to scale the function. You will own the relationships with our most important vendors, drive supplier compliance, and establish the procurement infrastructure needed to support current and future purchasing needs. As a manager-level individual contributor, you will have significant autonomy and the ability to make a strong impact across departments, with the potential to build a team over time.

Key Responsibilities:

Strategic Sourcing, Processes & Systems

• Lead sourcing efforts for Urban Sky’s production materials and components while partnering with other teams on broader procurement needs.
• Identify, evaluate, and qualify new suppliers; develop and maintain a strategic sourcing roadmap aligned with production scaling plans and the R&D pipeline.
• Lead the evaluation and implementation of systems to automate procurement processes. Build out scalable procurement processes that support operational and business objectives in a fast-growing setting.
• Develop and document standard operating procedures for the procurement function, ensuring consistency, auditability, and ease of onboarding as the team grows. Help define purchasing policies, approval thresholds, and delegation-of-authority frameworks.

Vendor Relationship Management:

• Serve as the primary relationship owner for Urban Sky’s key suppliers, acting as the strategic point of contact, conducting regular business reviews, and fostering long-term partnerships built on mutual accountability and continuous improvement.
• Negotiate pricing, lead times, and contractual terms with key suppliers to optimize cost, quality, and delivery. Manage supplier contracts including NDAs, MSAs, quality agreements, and long-term supply agreements.
• Proactively identify and resolve supply chain risks through close collaboration with vendor partners and development of alternative sourcing strategies.

Forecasting & Procurement Operations:

• Partner with Sales, Manufacturing and Engineering to develop procurement plans that balance materials availability with cash flow management, ensuring production readiness without overcommitting working capital.
• Forecast purchasing, align procurement with production schedules, and track key metrics including supplier scorecards, spend analysis, cost savings, and on-time delivery rates.
• Establish the reporting cadence and dashboards needed to give leadership visibility into procurement performance, supplier health, and spend forecasting.

Compliance & Government Procurement:

• Lay the groundwork for a FAR/DFARS-compliant procurement process, partnering with Finance to develop the policies, procedures, and documentation frameworks needed to support Urban Sky’s growing defense and government contract portfolio.
• Create and maintain procurement documentation standards consistent with government audit requirements.
• Work with the Quality team to drive supplier quality management in alignment with AS9100 requirements. Support management of the approved supplier list, including initial qualification, periodic audits, and ongoing performance monitoring.

Qualifications: 

• 7+ years of progressive experience in purchasing, procurement, or supply chain management, with at least 3 years in a senior individual contributor or manager-level capacity within aerospace, defense, or a related hardware-intensive industry.
• Demonstrated experience managing strategic vendor relationships, with a track record of building strong, trust-based supplier partnerships and achieving cost savings while maintaining quality.
• Demonstrated experience collaborating cross-functionally with partners across Finance, Sales, Operations, Manufacturing, and Engineering.
• Experience with ERP/MRP systems and procurement tools, including hands-on experience implementing, configuring, or significantly improving procure-to-pay workflows and demand forecasting capabilities.
• Bachelor’s degree in Supply Chain Management, Business, Finance, or a related field, or equivalent professional experience.

Nice-to-Haves/Preferred Skills

• Experience at a small or emerging aerospace/defense hardware company, including building or significantly scaling procurement functions and processes.
• Working knowledge of AS9100 supplier quality requirements and FAR/DFARS procurement compliance, including experience implementing or managing compliant purchasing processes.
• Experience with CPSR preparation.
• Experience with ITAR/EAR export control considerations as they apply to supplier qualification and contracting.
• CPSM, CSCP, or equivalent professional certification.

Requirements: 

• Must be US Citizen or Permanent Resident 
• Must be located near Denver, CO or willing to relocate to Denver, CO
  • Our office is at 4800 Race St. In Denver, CO and this role is on-site 

Benefits: 

• Salary $110,000 - $150,000 per year  
• Stock Options 
• Medical, Vision and Dental 
• Unlimited Vacation Days 
• Cell Phone Bill Stipend 

Overview

The Contract Manager is responsible for overseeing the full lifecycle of contracts, ensuring compliance with contractual obligations, and supporting business development and proposal activities. This role works cross-functionally with legal, finance, and proposal teams to manage risk, review terms, and maintain alignment with company policies and regulatory requirements, including U.S. Government contracting standards. 

What You’ll Do

Contract Administration & Compliance 

• Manage and monitor active contracts to ensure ongoing compliance with contractual terms and conditions
• Track deliverables, obligations, and key milestones across all active agreements
• Identify and mitigate contractual risks, ensuring adherence to company policies and applicable regulations
• Maintain organized contract records and documentation 

Contract Review & Negotiation 

• Review prospective contracts, subcontracts, and agreements for legal, financial, and operational risk
• Analyze and interpret FAR/DFAR clauses, identifying provisions that require negotiation, clarification, or escalation
• Provide recommendations on terms the company should push back on or closely monitor
• Support contract negotiations in collaboration with leadership and legal counsel 

Proposal & Business Development Support 

• Partner with proposal teams to review solicitation requirements and contract terms during the proposal phase
• Assist in developing and maintaining boilerplate contractual language
• Ensure alignment between proposed terms and company capabilities and risk posture
• Support compliance reviews for RFPs, RFQs, and other solicitations 

Agreements & Legal Documentation 

• Draft, review, and manage Non-Disclosure Agreements (NDAs), Teaming Agreements, and other standard agreements
• Ensure proper execution and tracking of all pre-contract and contract-related documents
• Coordinate with internal stakeholders to ensure consistency and completeness 

 Your Ideal Background

Required

• Bachelor’s degree in Business, Law, Finance, or a related field (or equivalent experience)
• 5+ Years of experience managing active contracts and ensuring compliance with contractual obligations
• Demonstrated experience reviewing on government prospective contracts, including identifying and assessing FAR/DFAR clauses and related risks such as SBIR Phase I, Phase II, Phase III, OTA, and other vehicles.
• Ability to identify terms that require negotiation or escalation and provide actionable recommendations
• Experience supporting proposal teams, including contract review, compliance checks, and development of boilerplate language
• Familiarity with drafting and reviewing NDAs and other standard contractual agreements
• Strong attention to detail and ability to manage multiple contracts simultaneously 

Preferred 

• Experience with commercial B2B contracts for large enterprise services procurements 
• Experience in government contracting or aerospace/defense industry
• Familiarity with contract lifecycle management (CLM) tools
• Strong understanding of federal acquisition regulations (FAR/DFAR)
• Excellent communication and negotiation skills
• Ability to work in a fast-paced, cross-functional environment 

Additional Requirements: Must be willing to work extended hours and weekends as needed.

Compensation and Benefits: Your base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. The anticipated salary range for this role is $95,000 - $130,000 annually.

Base salary is just one part of your total rewards package at Katalyst. You will also be eligible for long-term incentives, in the form of the Employee Stock Option and Equity Plan, as well as a relocation bonus and other discretionary bonuses. You will also receive access to comprehensive medical, vision, and dental coverage, and unlimited Paid Time Off.

At Katalyst our work on projects involving the U.S. Department of Defense requires adherence to International Traffic in Arms Regulations (ITAR), 22 C.F.R. Parts 120-130, which requires compliance with U.S. export laws before allowing employees to perform certain positions. Currently, our available roles necessitate access to ITAR-controlled information, and as a result, Katalyst would have to ensure any non-US person is authorized access to ITAR information before the commencement of employment. We are committed to equal employment opportunities and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

We are seeking a Manager, Content Marketing & Strategy to lead a team of content strategists, while serving as a hands-on editorial authority and senior point of contact for mission-critical accounts, and helping shape the future of marketing through applied AI and the evolution of scalable content products and processes within our marketing organization.

This role is ideal for a leader who both enjoys building teams and being hands-on with execution when needed, elevating craft, and is comfortable going down the AI frontier rabbit holes to understand where it does and does not make sense.

What you'll be doing: 

Team Leadership, Growth & Escalation Oversight

Primary goal: Build and enable a high-performing content team while providing senior-level coverage for high-risk or high-value situations.

• Lead, mentor, and develop a team of content strategists and editors across multiple manufacturing and industrial verticals
• Set clear standards for content quality, strategic thinking, and client engagement
• Serve as the senior escalation point for content-related challenges, delivery risks, or customer concerns
• Provide guidance and intervention on mission-critical accounts when the stakes, visibility, or complexity are high
• Partner with account leadership, marketing leadership, and operations to ensure alignment and resolution during escalations
• Foster a culture of accountability, learning, and calm problem-solving under pressure
• Support hiring, onboarding, performance management, and career development
• Provide ongoing coaching, feedback, and performance guidance to content team members, balancing quality, efficiency, and professional growth

Success looks like: A confident team that knows when to escalate, trusts leadership support, and consistently delivers high-quality work for even the most demanding accounts.

Content Strategy, Editorial Excellence & Client Stewardship

Primary goal: Ensure content excellence and strategic alignment for both core programs and high-visibility customer work.

• Serve as the senior editorial authority and final quality bar for flagship content, including whitepapers, ebooks, research reports, and executive thought leadership
• Provide direct editorial and strategic involvement for mission-critical customers, especially during launches, repositions, or escalations
• Shape content strategies for integrated campaigns, account-based initiatives, and industry-specific programs
• Translate complex manufacturing, engineering, and industrial topics into compelling, customer-centric narratives
• Ensure content aligns with brand voice, messaging frameworks, buyer-journey intent, and customer objectives, while also leveraging SEO best practices
• Establish repeatable editorial frameworks that scale across clients and verticals

Success looks like: Customers view content as a strategic asset, trust leadership involvement during critical moments, and see consistent quality across engagements.

AI Strategy, Experimentation & Enablement (Including Client Impact)

Primary goal: Apply AI in ways that improve outcomes for teams and customers—without compromising trust or quality.

• Act as a senior AI content strategist within marketing, with awareness of client-facing implications
• Evaluate and pilot AI tools that support content creation, editing, research, optimization, and campaign planning, eventually broadening AI discovery into other marketing areas
• Design and evolve the prompt frameworks, parameters, and governance standards that guide AI-generated content
• Ensure AI usage enhances speed and insight while protecting brand voice, accuracy, and client confidence - providing editorial refinement and QA for AI-generated drafts
• Enable teams and stakeholders through documentation, training, and transparent communication
• Demonstrated ability to strategically apply AI content-generation tools, including prompt design and refinement, with an understanding of model capabilities, limitations, and governance considerations
• Define when AI workflows transition from experimentation into standardized, repeatable practice across the content organization

Success looks like: AI is used responsibly and confidently—even in high-stakes scenarios—because processes are well-defined and trusted.

What you bring to our team:

• 7–10+ years of experience in content marketing or strategy, with a proven track record of delivering measurable performance improvements and presenting strategic recommendations to senior stakeholders
• Proven experience managing and developing content or marketing teams
• Bachelor’s degree in Marketing, Communications, Journalism, or related field preferred
• Strong understanding of B2B buyer journeys and marketing funnel content
• Working knowledge of SEO best practices and keyword research
• Clear, confident communication skills—especially in client-facing environments
• Ability to manage multiple accounts and deadlines simultaneously
• Experience working with content vendors or freelance writers
• Comfort using or learning AI tools for content generation, ideation, and analysis
• Demonstrated ability to innovate within content strategy, including use of AI tools for efficiency and ideation.
• Proficiency with AI content-generation platforms (GPT models, Jasper, Copy.ai, etc.)
• Strong understanding of prompt engineering concepts and foundational AI model training

Nice-to-have experience:

• B2B and/or industrial/manufacturing industry knowledge 
• Experience using SEO tools (e.g.,  SEMRush, Google Search Console), Data Studio reporting from Google, and/or A/B testing software
• Experience using marketing automation platform tools (e.g., HubSpot, Salesforce Account Engagement, etc.)
• Certifications: Hubspot (email, Inbound), Google Analytics, Google Ads, Asana, and/or project management 

The estimated base salary range for new hires into this role is $100,000 – $120,000 annually. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

#LI-Hybrid

We are seeking a Manager, Content Marketing & Strategy to lead a team of content strategists, while serving as a hands-on editorial authority and senior point of contact for mission-critical accounts, and helping shape the future of marketing through applied AI and the evolution of scalable content products and processes within our marketing organization.

This role is ideal for a leader who both enjoys building teams and being hands-on with execution when needed, elevating craft, and is comfortable going down the AI frontier rabbit holes to understand where it does and does not make sense.

What you'll be doing: 

Team Leadership, Growth & Escalation Oversight

Primary goal: Build and enable a high-performing content team while providing senior-level coverage for high-risk or high-value situations.

• Lead, mentor, and develop a team of content strategists and editors across multiple manufacturing and industrial verticals
• Set clear standards for content quality, strategic thinking, and client engagement
• Serve as the senior escalation point for content-related challenges, delivery risks, or customer concerns
• Provide guidance and intervention on mission-critical accounts when the stakes, visibility, or complexity are high
• Partner with account leadership, marketing leadership, and operations to ensure alignment and resolution during escalations
• Foster a culture of accountability, learning, and calm problem-solving under pressure
• Support hiring, onboarding, performance management, and career development
• Provide ongoing coaching, feedback, and performance guidance to content team members, balancing quality, efficiency, and professional growth

Success looks like: A confident team that knows when to escalate, trusts leadership support, and consistently delivers high-quality work for even the most demanding accounts.

Content Strategy, Editorial Excellence & Client Stewardship

Primary goal: Ensure content excellence and strategic alignment for both core programs and high-visibility customer work.

• Serve as the senior editorial authority and final quality bar for flagship content, including whitepapers, ebooks, research reports, and executive thought leadership
• Provide direct editorial and strategic involvement for mission-critical customers, especially during launches, repositions, or escalations
• Shape content strategies for integrated campaigns, account-based initiatives, and industry-specific programs
• Translate complex manufacturing, engineering, and industrial topics into compelling, customer-centric narratives
• Ensure content aligns with brand voice, messaging frameworks, buyer-journey intent, and customer objectives, while also leveraging SEO best practices
• Establish repeatable editorial frameworks that scale across clients and verticals

Success looks like: Customers view content as a strategic asset, trust leadership involvement during critical moments, and see consistent quality across engagements.

AI Strategy, Experimentation & Enablement (Including Client Impact)

Primary goal: Apply AI in ways that improve outcomes for teams and customers—without compromising trust or quality.

• Act as a senior AI content strategist within marketing, with awareness of client-facing implications
• Evaluate and pilot AI tools that support content creation, editing, research, optimization, and campaign planning, eventually broadening AI discovery into other marketing areas
• Design and evolve the prompt frameworks, parameters, and governance standards that guide AI-generated content
• Ensure AI usage enhances speed and insight while protecting brand voice, accuracy, and client confidence - providing editorial refinement and QA for AI-generated drafts
• Enable teams and stakeholders through documentation, training, and transparent communication
• Demonstrated ability to strategically apply AI content-generation tools, including prompt design and refinement, with an understanding of model capabilities, limitations, and governance considerations
• Define when AI workflows transition from experimentation into standardized, repeatable practice across the content organization

Success looks like: AI is used responsibly and confidently—even in high-stakes scenarios—because processes are well-defined and trusted.

What you bring to our team:

• 7–10+ years of experience in content marketing or strategy, with a proven track record of delivering measurable performance improvements and presenting strategic recommendations to senior stakeholders
• Proven experience managing and developing content or marketing teams
• Bachelor’s degree in Marketing, Communications, Journalism, or related field preferred
• Strong understanding of B2B buyer journeys and marketing funnel content
• Working knowledge of SEO best practices and keyword research
• Clear, confident communication skills—especially in client-facing environments
• Ability to manage multiple accounts and deadlines simultaneously
• Experience working with content vendors or freelance writers
• Comfort using or learning AI tools for content generation, ideation, and analysis
• Demonstrated ability to innovate within content strategy, including use of AI tools for efficiency and ideation.
• Proficiency with AI content-generation platforms (GPT models, Jasper, Copy.ai, etc.)
• Strong understanding of prompt engineering concepts and foundational AI model training

Nice-to-have experience:

• B2B and/or industrial/manufacturing industry knowledge 
• Experience using SEO tools (e.g.,  SEMRush, Google Search Console), Data Studio reporting from Google, and/or A/B testing software
• Experience using marketing automation platform tools (e.g., HubSpot, Salesforce Account Engagement, etc.)
• Certifications: Hubspot (email, Inbound), Google Analytics, Google Ads, Asana, and/or project management 

The estimated base salary range for new hires into this role is $120,000 – $140,000 annually. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

#LI-Hybrid

We are seeking a Manager, Content Marketing & Strategy to lead a team of content strategists, while serving as a hands-on editorial authority and senior point of contact for mission-critical accounts, and helping shape the future of marketing through applied AI and the evolution of scalable content products and processes within our marketing organization.

This role is ideal for a leader who both enjoys building teams and being hands-on with execution when needed, elevating craft, and is comfortable going down the AI frontier rabbit holes to understand where it does and does not make sense.

What you'll be doing: 

Team Leadership, Growth & Escalation Oversight

Primary goal: Build and enable a high-performing content team while providing senior-level coverage for high-risk or high-value situations.

• Lead, mentor, and develop a team of content strategists and editors across multiple manufacturing and industrial verticals
• Set clear standards for content quality, strategic thinking, and client engagement
• Serve as the senior escalation point for content-related challenges, delivery risks, or customer concerns
• Provide guidance and intervention on mission-critical accounts when the stakes, visibility, or complexity are high
• Partner with account leadership, marketing leadership, and operations to ensure alignment and resolution during escalations
• Foster a culture of accountability, learning, and calm problem-solving under pressure
• Support hiring, onboarding, performance management, and career development
• Provide ongoing coaching, feedback, and performance guidance to content team members, balancing quality, efficiency, and professional growth

Success looks like: A confident team that knows when to escalate, trusts leadership support, and consistently delivers high-quality work for even the most demanding accounts.

Content Strategy, Editorial Excellence & Client Stewardship

Primary goal: Ensure content excellence and strategic alignment for both core programs and high-visibility customer work.

• Serve as the senior editorial authority and final quality bar for flagship content, including whitepapers, ebooks, research reports, and executive thought leadership
• Provide direct editorial and strategic involvement for mission-critical customers, especially during launches, repositions, or escalations
• Shape content strategies for integrated campaigns, account-based initiatives, and industry-specific programs
• Translate complex manufacturing, engineering, and industrial topics into compelling, customer-centric narratives
• Ensure content aligns with brand voice, messaging frameworks, buyer-journey intent, and customer objectives, while also leveraging SEO best practices
• Establish repeatable editorial frameworks that scale across clients and verticals

Success looks like: Customers view content as a strategic asset, trust leadership involvement during critical moments, and see consistent quality across engagements.

AI Strategy, Experimentation & Enablement (Including Client Impact)

Primary goal: Apply AI in ways that improve outcomes for teams and customers—without compromising trust or quality.

• Act as a senior AI content strategist within marketing, with awareness of client-facing implications
• Evaluate and pilot AI tools that support content creation, editing, research, optimization, and campaign planning, eventually broadening AI discovery into other marketing areas
• Design and evolve the prompt frameworks, parameters, and governance standards that guide AI-generated content
• Ensure AI usage enhances speed and insight while protecting brand voice, accuracy, and client confidence - providing editorial refinement and QA for AI-generated drafts
• Enable teams and stakeholders through documentation, training, and transparent communication
• Demonstrated ability to strategically apply AI content-generation tools, including prompt design and refinement, with an understanding of model capabilities, limitations, and governance considerations
• Define when AI workflows transition from experimentation into standardized, repeatable practice across the content organization

Success looks like: AI is used responsibly and confidently—even in high-stakes scenarios—because processes are well-defined and trusted.

What you bring to our team:

• 7–10+ years of experience in content marketing or strategy, with a proven track record of delivering measurable performance improvements and presenting strategic recommendations to senior stakeholders
• Proven experience managing and developing content or marketing teams
• Bachelor’s degree in Marketing, Communications, Journalism, or related field preferred
• Strong understanding of B2B buyer journeys and marketing funnel content
• Working knowledge of SEO best practices and keyword research
• Clear, confident communication skills—especially in client-facing environments
• Ability to manage multiple accounts and deadlines simultaneously
• Experience working with content vendors or freelance writers
• Comfort using or learning AI tools for content generation, ideation, and analysis
• Demonstrated ability to innovate within content strategy, including use of AI tools for efficiency and ideation.
• Proficiency with AI content-generation platforms (GPT models, Jasper, Copy.ai, etc.)
• Strong understanding of prompt engineering concepts and foundational AI model training

Nice-to-have experience:

• B2B and/or industrial/manufacturing industry knowledge 
• Experience using SEO tools (e.g.,  SEMRush, Google Search Console), Data Studio reporting from Google, and/or A/B testing software
• Experience using marketing automation platform tools (e.g., HubSpot, Salesforce Account Engagement, etc.)
• Certifications: Hubspot (email, Inbound), Google Analytics, Google Ads, Asana, and/or project management 

The estimated base salary range for new hires into this role is $100,000 – $120,000 annually. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

#LI-Hybrid

About the Role:

Are you looking for an opportunity to transform a business? Gusto is looking for a strategic, customer-focused leader to leverage customer feedback and operational key metrics to develop actionable insights and strategies that shape our product and service, and positively impact customer love.

Working with the Product, Engineering, Design and Customer Experience teams, you will be expected to tackle both highly strategic and deeply operational initiatives to deliver value for customers and Gusto. You’ll be customer-obsessed, business-minded, strategic, detail-oriented, and highly creative.

In this role, you'll help stand up the operational and service foundation for a new Gusto product, using both deep human judgment and emerging AI tools to move faster and make better decisions. If this sounds exciting to you, we’d love to connect!

About the Team:

The Benefits Product Operations team at Gusto is made up of committed, creative, collaborative people who care deeply about our mission to enable Benefits for all small and mid-sized businesses and their employees. We’re a highly cross-functional team focused on ensuring our product and service are co-designed and co-developed along the product lifecycle to deliver a best in class customer experience; Gusto is listening to, synthesizing and acting on customer and front-line team feedback; and that cross-functional teams are collaborating and swimming together to build the best version of Gusto for our customers.

Here’s what you’ll do day-to-day:

• Shape and support product development and its integration into service strategy for existing customers across the product lifecycle, in collaboration with Engineering, Design, Product Management, and Customer Experience teams.
• Understand our product and end-to-end service experience and organizations in intimate detail, including internal and external pain points and feedback.  Collaborate to ensure customer support considerations are integrated into broader company decisions.
• Lead and partner on product launches between Product Management and Customer Experience (CX) teams to ensure readiness and deliver insights post-launch to ensure a positive experience for customers and internal teams.
• Provide business insights and recommendations based on quantitative and qualitative data to influence strategy and operational design in both product and service roadmaps.
• Identify and drive cross-functional initiatives that will deliver value for customers and Gusto. Help develop and communicate a clear roadmap for enhancing service capabilities and experiences.
• Hypothesis-driven problem solving to drive our business.
• Contribute to advancing the Product Operations craft at Gusto and build AI fluency within the team:
  • Model how to use AI tools to accelerate service design, insight synthesis, and agent-driven operational workflows.
  • Identify and build AI-assisted operational workflows, including agents, to accelerate VoC synthesis, launch readiness monitoring, and cross-functional signal aggregation.
  • Use AI tools to prototype service solutions and surface requirements faster, compressing the feedback loop between customer signal and product/service response — before full engineering investment.

Here’s what we're looking for:

• 10+ years of relevant work experience at growing startups in operating roles (i.e., biz ops/strategy roles, product operations, project/program management, and/or consulting):
  • Experience scaling service strategy alongside growing SaaS products, including incubating products, building and managing product betas, and/or integrating new products into a scalable best-in-class service model.
  • Highly adaptable and resilient to changes in business needs or requirements, with the ability to navigate challenges and make decisions even when information is incomplete.
• Demonstrated self-starter and organized problem-solver. Self-sufficient, resourceful, and bias for action towards continuous improvement.
• Experienced with managing a variety of cross-functional stakeholders on complex strategic initiatives, including influencing senior leaders in Product or Customer Experience orgs.
• Strong data literacy and results-orientation, with the ability to identify the right questions, interpret quantitative and qualitative signals, and translate findings into decisions — including comfort using AI-assisted tools for analysis and synthesis.
• Excellent written and verbal communication skills, with the ability to effectively communicate complex subjects to both technical and non-technical audiences.
• Demonstrated AI fluency in an operational and product context — comfort using AI tools to synthesize qualitative data, identify automation opportunities in service workflows, and building or directing AI agents to reduce manual operational lift:
  • Experience prototyping with AI (e.g., Claude, Cursor, Codex or similar) is a plus.
• Experience with service design and/or service blueprinting.
• Experience working in the healthcare or benefits space (PEO, health insurance, etc.) is a plus; candidates with new product incubation experience in any complex regulated space are strongly encouraged to apply.

Our cash compensation amount for this role is $148,000/yr to $182,000/yr in Denver, and $167,000/yr to $217,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

WHO WE ARE LOOKING FOR:

The Technical Account Manager will lead several of our most strategic Agency partner engagements deepening our integrations with our partners. This individual plays a critical role in translating company initiatives through streamlined technical operations. We are looking to hire someone who understands web technology, learns fast and is not afraid of complexity. You are comfortable leading high visibility projects and sharing best practices with a dynamic group of TAMs.

WHAT YOU WILL BE DOING:

• Manage the post-sale technical relationship for portfolio of accounts spanning multiple channel partners. Participate in strategic meetings to support engagements that require technical consultation
• Know our capabilities and differentiators to help the team identify opportunities to leverage them to solve business needs and support revenue growth
• Lead the development of project tracking and portfolio-specific goals based on the company’s vision and define a framework for reporting progress with leadership.
• Ideate, scope, and program manage engineering work to facilitate custom solutions to be scaled across our partners
• Communicate and collaborate effectively with other functional leaders by solving business challenges together, identifying opportunities for growth, and collaborating to drive efficiency and effectiveness across the organizations.

SKILLS SUMMARY:

• Strong acumen for technical consulting and adept in influencing client technical investments that drive positive business outcomes
• You should have a passion for educating, training, and confidence to bring creativity to problem solving
• Expert project/program manager responsible for setting timelines, stakeholder management, and independently driving initiatives forward. Superb attention to detail is an absolute must.
• Experience with a formal project management method is a plus
• Superior relationship management skills including the ability to influence/advocate for your team in our collaborations with the Commercial and Technical organizations
• Effective decision making tactics that strives to clearly define the context, stay solution oriented and, when necessary, build advocacy with your leadership team
• Quickly grasp & learn new technical subjects and be able to explain them to others.

WHAT YOU BRING TO THE TABLE:

• 2+ years of work experience in a technical client-facing role
• Proficient working knowledge of Excel, Office and Outlook is a must
• Experience with SQL, web technologies/web programming languages, and APIs is strongly preferred
• Demonstrable creative thinking and problem-solving abilities
• Ability to manage multiple priorities and perform in a fluid, fast-paced work environment
• Experience working with clients, product, and engineering teams - with the ability to break down complex concepts to non-technical stakeholders
• Ability to communicate efficiently and effectively
• Experience with digital advertising technology is a major plus

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Symmetry Software is part of Gusto. Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.

What Product Management is like at Symmetry:

• Our Product team is lean, which means you’ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You’ll pair sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.
• We’re builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You’ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.
• We’re here to serve the payroll industry. Our technology impacts over 64 million paychecks in the US each year. We’re driven by deep customer empathy and a relentless desire to innovate.
• We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Symmetry.

About the Role:

We’re  looking for a product leader to own the development of new business lines for payroll tax products. This 0 to 1 focused role will have broad autonomy to lead discovery, strategy, and execution for new products in payroll tax. This role will be expected to deliver durable business outcomes such as new revenue and existing revenue retention.

The right person will be an activator who couples strength in execution with a strong sense of ownership to delivering market success. You will work directly with a new product development engineering team and focus on AI-powered solutions that redefine our market.

Here’s what you’ll do day-to-day:

• Ownership: Lead long-term strategy. This includes spearheading research, defining customer and market positioning, shaping product direction, and identifying the investments and internal capabilities required for success. You’ll translate this strategy into actionable guidance that informs company-wide planning and execution.
• North Star: Focus the organization on what matters most. Identify the highest-leverage investments and decisions across functions that will unlock long-term success, reduce ambiguity, and ensure that Symmetry is building toward a market-winning payroll tax offering.
• Collaborate: Partner across Product, Engineering, Compliance, Legal, CX, Marketing, Sales, and Operations to uncover insights, validate assumptions, and build alignment. You’ll help create shared context and ensure cross-functional teams are set up to deliver.
• Accelerate Execution: Step into the highest-priority gaps that stand in the way of success. Whether it’s clarifying requirements, kicking off strategic initiatives, or embedding with a team to drive execution, you’ll help advance the work by creating clarity, building momentum, and enabling others to succeed.

Here’s what we're looking for:

• 6+ years of hands-on product management experience, with 3+ years of success building 0 to 1 products
• Proven track record of building 0 to 1 products with demonstrable evidence of:
  • Deep product discovery skills with the ability to navigate a high degree of ambiguity
  • Building 0 to 1 products in highly regulated categories
  • Experience building personalized products or optimized workflows using Gen AI/ ML
  • Extraordinary cross-functional collaborator and leader
• Ability to identify emerging opportunities and industry trends, build business cases, define product vision and strategy, and create a supporting roadmap that rapidly iterates into delivering on your vision
• Entrepreneurial, passionate about our mission, and have deep empathy for our customers
• Built products at scale with good UX that users love
• Bonus points for experience with payroll / payroll tax

Compensation Details

Our cash compensation amount for this role is targeted at $143,000/yr to $179,000/yr in Scottsdale & most remote locations, and $184,000/yr to $230,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

What Product Management is like at Symmetry:

• Our Product team is lean, which means you’ll have a high degree of impact and ownership. We believe in smaller, empowered teams that move quickly with less overhead. You’ll pair sharp product judgment with fluency in AI tools — automating what slows teams down and amplifying what makes them creative and high-performing.
• We’re builders. Lines between roles are intentionally blurred, and our PMs do whatever it takes to deliver outcomes. You’ll prototype, automate, design, and ship — using AI as your co-builder to turn problems into durable solutions that deliver customer value with urgency and care.
• We’re here to serve the payroll industry. Our technology impacts over 64 million paychecks in the US each year. We’re driven by deep customer empathy and a relentless desire to innovate.
• We’re comfortable with change. Our environment moves fast, and PMs here thrive in ambiguity — blending curiosity, experimentation, and AI-native craft to shape how products (and work itself) are built at Symmetry.

About the Role:

We’re  looking for a product leader to own the development of new business lines for payroll tax products. This 0 to 1 focused role will have broad autonomy to lead discovery, strategy, and execution for new products in payroll tax. This role will be expected to deliver durable business outcomes such as new revenue and existing revenue retention.

The right person will be an activator who couples strength in execution with a strong sense of ownership to delivering market success. You will work directly with a new product development engineering team and focus on AI-powered solutions that redefine our market.

Here’s what you’ll do day-to-day:

• Ownership: Lead long-term strategy. This includes spearheading research, defining customer and market positioning, shaping product direction, and identifying the investments and internal capabilities required for success. You’ll translate this strategy into actionable guidance that informs company-wide planning and execution.
• North Star: Focus the organization on what matters most. Identify the highest-leverage investments and decisions across functions that will unlock long-term success, reduce ambiguity, and ensure that Symmetry is building toward a market-winning payroll tax offering.
• Collaborate: Partner across Product, Engineering, Compliance, Legal, CX, Marketing, Sales, and Operations to uncover insights, validate assumptions, and build alignment. You’ll help create shared context and ensure cross-functional teams are set up to deliver.
• Accelerate Execution: Step into the highest-priority gaps that stand in the way of success. Whether it’s clarifying requirements, kicking off strategic initiatives, or embedding with a team to drive execution, you’ll help advance the work by creating clarity, building momentum, and enabling others to succeed.

Here’s what we're looking for:

• 6+ years of hands-on product management experience, with 3+ years of success building 0 to 1 products
• Proven track record of building 0 to 1 products with demonstrable evidence of:
  • Deep product discovery skills with the ability to navigate a high degree of ambiguity
  • Building 0 to 1 products in highly regulated categories
  • Experience building personalized products or optimized workflows using Gen AI/ ML
  • Extraordinary cross-functional collaborator and leader
• Ability to identify emerging opportunities and industry trends, build business cases, define product vision and strategy, and create a supporting roadmap that rapidly iterates into delivering on your vision
• Entrepreneurial, passionate about our mission, and have deep empathy for our customers
• Built products at scale with good UX that users love
• Bonus points for experience with payroll / payroll tax

Compensation Details

Our cash compensation amount for this role is targeted at $143,000/yr to $179,000/yr in Scottsdale & most remote locations, and $184,000/yr to $230,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. 

About the Role:

At Gusto, we believe the next frontier of competitive advantage is the intelligence of the systems that power our people. As the Sr Principal PM, AI Workforce Enablement, you are the architect of the "Superhuman Agent." You won't just manage tools; you will redefine the relationship between Gusto’s workforce and technology. You are responsible for evolving our internal foundation into a proactive, agentic platform where AI handles the cognitive load, allowing our Go-to-Market (GTM) and Service teams to focus on high-value human connection. You will lead the transition of our legacy ecosystem into a future-state "exoskeleton" that empowers every employee to deliver an unparalleled, frictionless experience to our customers.

Gusto is looking for a hands-on builder to take on this leadership mantle as we rethink how people grow in an AI-native company. This role is not just about designing the systems that shape growth day-to-day, but the actual mechanics of work. You will be responsible for building new architecture and tearing down what no longer serves us. The goal is simple but hard: make growth obvious, continuous, and hard to avoid.

We’re looking for a leader who can balance strategic influence with hands-on craft—someone who can guide senior Gusto leaders through AI-native data strategy, coach data scientists on impactful problem solving, and dive in to drive forward statistically rigorous analyses when needed.

About the Team:

The Unified Service Platform (USP) product team serves as Gusto’s architectural backbone, responsible for engineering the intelligent, AI-driven ecosystem that brings GTM and Service operations into alignment. Our mission is to replace fragmented point solutions with a singular System of Intelligence—a digital exoskeleton that strips away administrative friction so our teams can focus on what matters most: our customers. Through our commitment to a #OneGusto experience, we provide the platform that ensures every internal interaction is backed by the full context of the customer journey.

We are an AI-native team building "agentic" solutions that transform how work happens. By mastering the AI-Human-AI loop, we own the delivery of a seamless, cross-channel journey across voice, chat, and email. Our goal is to ensure that our internal technical excellence creates an instant, easy and effortless experience for every business Gusto serves.

Here’s what you’ll do day-to-day:

• Architect of the "System of Intelligence": Lead the evolution of Gusto’s internal workspace by integrating 1P (first-party) and 3P (third-party) systems into a unified platform. Transform CRM into a proactive platform that anticipates agent needs and triggers automated workflows across the entire tech stack before manual intervention is required.
• Design the Future-State Agent Experience: Build the product mechanics for a symbiotic "AI-Human-AI" loop, where intelligent systems handle high-volume tasks and documentation, elevating our human experts to focus on high-value, high-empathy problem solving.
• Engineer the "Digital Exoskeleton": Ship real-time, context-aware assistance and agentic tools that eliminate cognitive load, enabling every Gustie to operate with "superhuman" speed and accuracy across voice, chat, and email.
• Lead with Technical Craft: Partner with Data Science and Engineering to bridge the gap between high-level AI strategy and rigorous execution, ensuring our models drive measurable gains in both agent productivity and employee sentiment.

Here’s what we're looking for:

• Visionary Product Leadership: 10+ years of experience in product management, with a proven track record of leading high-stakes internal platforms, RevOps, or Service technology at scale.
• AI Builder & Strategist: AI/ML specialist with deep expertise in LLMs and agentic workflows, building and shipping custom AI solutions that transform how teams work and scale.
• Systems Thinker: You see the "big picture" of how data and tools flow across a company and can architect solutions that solve for the end-to-end customer journey.
• Change Agent: Experience leading large-scale organizational transformations or merging complex technical teams into a unified organization.
• Human-Centric Empathy: A passion for "the work of work"—you are obsessed with making tools that employees love to use and that remove the friction from their daily lives.
• Strategic Execution: The ability to balance long-term 18-month missions (like #OneGusto) with the immediate tactical needs of a fast-growing GTM engine.

If you don't think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

Our cash compensation amount for this role is $204,000/yr to $238,000/yr in Denver & most major metro locations, and $240,000/yr to $280,000/yr for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

About the Role:

The Franchise Account Executive role is an opportunity to help build and scale one of Gusto's newest growth channels. Franchise represents a massive and largely untapped market, and this team is focused on activating franchise owners across established partner networks and high-potential industries. As a Franchise AE, you'll operate in a true outbound motion — prospecting into multi-unit operators, building relationships with influential owners, and closing new business that can scale across locations.

You'll also help shape the playbook for how Gusto sells into franchise ecosystems as we grow this program into a durable revenue engine for the company.

You'll partner closely with our Franchise Partner Manager (who develops relationships with franchisors) and a dedicated BDR (focused on high-volume activations). Your role is to lead strategic pursuits, unlock influential operators, and build the repeatable sales motion for selling into franchise ecosystems.

Here’s what you’ll do day-to-day:

• Own new franchise revenue generation. Prospect into franchise ownership groups within Gusto’s partner networks and target industries, building pipeline through outbound outreach and relationship development with multi-unit operators and influential franchise owners.
• Execute and refine the franchise sales playbook. Leverage the existing franchise sales motion to drive consistent pipeline and deals, while providing feedback and insights that help improve messaging, targeting, and overall execution as the program scales.
• Run the full sales cycle. Manage deals from prospecting through close, partnering with BDRs who support high-volume outreach while focusing your time on larger ownership groups and strategic franchise opportunities.
• Develop relationships with influential franchise operators. Engage multi-unit owners, directors of operations, and regional leaders to understand operational needs and position Gusto as a scalable payroll and workforce platform across multiple locations.
• Partner cross-functionally to drive franchise success. Collaborate with the Franchise Partner Manager, Sales Ops, and Marketing to activate franchise networks, support partner initiatives, and identify opportunities to expand within existing franchise relationships.
• Build referenceable wins within franchise networks. Secure early customer success stories and multi-location operators that can serve as proof points and accelerate adoption across additional franchisees.
• Drive consistent outbound pipeline generation. Maintain a disciplined outbound motion across named franchise accounts and industry segments, using a mix of calls, emails, LinkedIn outreach, and events to create new opportunities.
• Represent Gusto in franchise communities. Attend franchise conferences, regional events, and industry gatherings to build relationships, generate pipeline, and strengthen Gusto’s presence in the franchise ecosystem.
• Achieve and exceed revenue targets. Consistently deliver against quarterly targets for MRR and new customer adds while contributing insights that help scale the franchise program over time.
• Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next.

Here’s what we're looking for:

• 3+ years of quota-carrying B2B SaaS AE experience, ideally with outbound new business in SMB, mid-market, or franchise/multi-unit contexts. 
• Proven track record as a hunter — generating your own pipeline, landing new logos, and expanding into complex accounts.
• Payroll sales experience is a strong plus.
• Experience navigating multi-unit and franchise structures (franchisors, franchisees, regional/holding companies) is a strong plus.
• Proven, day-to-day experience integrating AI into how you work - across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.
• Strong discovery and storytelling skills — able to uncover compliance, payroll, and onboarding pain points and tie them to ROI.
• Comfortable partnering with BDRs: coaching, collaborating on sequences, and maximizing top-of-funnel conversion.
• Entrepreneurial mindset — thrives in building new motions, testing playbooks, and iterating quickly.
• Willingness to travel 25–35% of the time to conferences and in-market opportunities.

The on-target earnings (OTE) for this role range from $134,000/yr to $155,000/yr in Denver, Atlanta, Chicago & Las Vegas, and $126,000/yr to $144,000/yr in Phoenix. This OTE is structured with a target 60% base pay and 40% commission pay with an uncapped commission structure. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

By the Numbers:

• Named #1 best software for small business of 2024 by G2
• 2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing 
• Over $500M in annual revenue 
• The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs 
• There are 6.2M employers in the US, 98% have fewer than 100 employees (1) 
• 550,000 new businesses are created each year in the US (1) 

What Product Management is like at Gusto:

• We’re looking for high-autonomy, entrepreneurial Product Managers to come build high-impact solutions for small businesses and their employees. We believe in high-ownership Product Managers who operate like business owners - owning an entire roadmap end to end, and shaping the product from strategy setting through the nitty gritty execution details.
• Our Product team is lean, which means you’ll have a high degree of impact and ownership. 
• We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners. 

About the Team:

Tax is a critical pillar of Gusto’s platform. The Tax Platform team owns the core systems that determine how tax liabilities are calculated, tracked, paid, reconciled, and filed for more than 400,000 small businesses.

These systems sit at the intersection of money movement, regulatory compliance, and customer trust. The Tax Platform provides shared capabilities used across Tax, Compliance, and R&D, shaping how tax data flows through the company and how other teams build safely on top of Gusto’s tax foundation.

This is high-leverage, system-level work. The team is actively modernizing tightly coupled legacy systems, improving correctness and traceability, and creating durable platform capabilities that reduce risk and unlock faster product development across the company. We partner closely with Engineering, Compliance, Legal, CX, Data Science, and Operations to ensure Gusto’s tax platform remains accurate, scalable, and resilient as the business grows.

Here’s what you’ll do day-to-day:

• Ownership: Own the strategy, roadmap, and execution for foundational Tax Platform systems, with responsibility for shaping platform direction across multiple quarters and years.
• North Star: Define and evolve a clear Tax Platform strategy that ladders into Gusto’s broader Tax strategy, bringing clarity to ambiguous problem spaces and guiding day-to-day decisions around prioritization, sequencing, and tradeoffs.
• Collaborate & Evangelize: Partner closely with Engineering, Compliance, Legal, CX, Data Science, and Product teams to align priorities, unblock dependencies, and drive adoption of shared platform capabilities. Translate between platform work and customer and business outcomes to help engineering teams understand impact and help stakeholders understand the value and tradeoffs of platform investments.
• Customer Impact: Tie platform initiatives to customer outcomes by using data, domain expertise, and partner input to prioritize work that improves accuracy, timeliness, trust, and operational reliability.
• Execution Excellence: Advocate for durable, correct, and scalable solutions while maintaining momentum through incremental delivery, thoughtful sequencing, and clear success metrics.

Here’s what we're looking for:

• 8+ years of product management experience, including meaningful ownership of platform teams, strategy and multi-year initiatives that created leverage across multiple teams or product areas.
• Demonstrated success operating in complex, multi-product environments with cross-team dependencies and internal platform customers.
• Strong system-level thinking and product judgment, with the ability to navigate ambiguity, make hard tradeoffs, and drive clarity without relying on consensus.
• Experience evolving or modernizing critical systems over time, balancing short-term delivery with long-term platform health and risk reduction.
• Comfort working in regulated or compliance-sensitive domains such as payroll tax, fintech, HR, or legal tech, with a deep appreciation for accuracy, auditability, and customer trust.
• Proven ability to partner closely with engineering teams and translate between platform decisions, customer impact, and business outcomes.
• A strong POV on building products in the age of AI; experience building AI-driven features is a big bonus

If you don't think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

Our cash compensation amount for this role is targeted at $180,000 to $224,000/yr in Denver & most major metro locations, and $210,000 to $263,000/yr for San Francisco, New York, & Seattle. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above

Where do PMs at Gusto work?

We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. We are actively hiring for the following Hubs: Toronto, Canada and Seattle, WA. Our open roles will specify on the careers page and in the job description where the position is eligible for work. 

 (1) Business Applications with Planned Wages (www.census.gov)

YOUR MISSION 

True Anomaly is becoming an AI-first company. Every function, from engineering to manufacturing to business operations, is expected to work with AI as a core part of their workflow. There is no AI engineering team today, no internal model hosting infrastructure, and no agent platform. As Senior Manager of AI Engineering, you will build all of it. You will own the AI platform: model hosting, agent frameworks, enterprise AI tooling, and the infrastructure that connects AI capabilities to the systems where work happens. You will also own AI enablement across the company, embedding with teams to identify high-value use cases and deploying the tools and patterns that make adoption stick. This is a player-coach role with full executive sponsorship. You will be making architecture decisions and shipping code on day one while building a team of 8 engineers around you. 

RESPONSIBILITIES 

• Build and lead the AI Engineering team from zero: 8 engineers spanning AI platform, AI infrastructure, and enterprise AI tooling, with an emphasis on recruiting people who can ship in ambiguous environments with minimal direction 

• Own the AI platform architecture: model hosting (cloud and on-premises GPU compute), agent frameworks, API gateways, and the platform layer that connects AI capabilities to the tools and systems where work happens 

• Build and deploy enterprise AI tooling across the company: knowledge platforms (Glean or equivalent), coding assistants, MCP connectors, and AI-powered workflows embedded in collaboration and engineering tools 

• Design and build the agent infrastructure that moves the company from standalone AI tools to embedded and autonomous AI: agents that monitor, analyze, recommend, and act within company systems with appropriate human oversight 

• Drive AI enablement across the organization: training, embedding with teams, supporting a distributed champion model, and building the reusable patterns and documentation that make adoption self-sustaining 

• Partner with Data Engineering (critical-path dependency for the AI platform), Infrastructure Engineering (compute and networking), and Cybersecurity (compliance and data handling) to deliver a platform that is secure, scalable, and production-ready 

QUALIFICATIONS 

• 8+ years of experience in software engineering, ML engineering, or AI infrastructure, with 3+ years building and leading engineering teams 

• Hands-on experience building AI/ML infrastructure: model serving, GPU compute management, inference pipelines, and the platform layer that production AI systems run on 

• Experience building agent systems or AI-powered automation that interacts with external systems via APIs, manages state, and operates with appropriate human oversight 

• Track record of hiring and developing high-performing engineering teams in fast-paced environments 

• Strong understanding of current AI tooling: frontier models, enterprise AI platforms, coding assistants, knowledge systems, and how they fit together in a production environment 

• Ability to work across technical and non-technical stakeholders to identify AI use cases, set priorities, and deliver capabilities that people actually adopt 

PREFERRED SKILLS AND EXPERIENCE 

• Experience deploying AI systems in defense, government, or regulated environments with data handling requirements (CUI, ITAR, FedRAMP, or DoD Impact Levels) 

• Background with enterprise AI platforms (Anthropic Claude, OpenAI, Google Gemini) including API management, rate limiting, cost controls, and multi-provider strategies 

• Experience with on-premises GPU infrastructure for model hosting and inference where cloud-only is not an option 

• Familiarity with knowledge management platforms (Glean or similar) and experience connecting them to enterprise data sources 

• Prior experience driving AI adoption at a company where AI fluency was treated as an organizational competency, not just an engineering initiative 

• Active U.S. security clearance at any level 

COMPENSATION  

• Base Salary:  Long Beach - $165,000 to $230,000, Denver - $160,000 to $220,000

• Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave 

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education and experience. 

ADDITIONAL REQUIREMENTS 

• U.S. citizenship required; clearance eligibility required; active clearance at any level preferred 

• Work Location: this role will be fully onsite at our facilities in Centennial, CO or Long Beach, CA  

• Work environment is in a standard office, working at a desk or in a production factory. 

• Physical demands may include frequent standing, sitting, walking, bending, and lifting or carrying items up to 20lbs. 

This position will be open until it is successfully filled. To submit your application, please follow the directions below. #LI-Onsite

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (IT 

1. AR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. 

We value diversity of experience, knowledge, backgrounds and perspectives and harness these qualities to create extraordinary impact. True Anomaly is committed to equal employment opportunity regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, pregnancy, maternity or related condition (including breastfeeding) or any other basis as protected by applicable law. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know. 

WellPower envisions a community where every person’s mental health is fostered through strength, resilience and hope. We empower people to overcome barriers and achieve lasting well-being through collaborative behavioral health care and comprehensive support. 

Our Guiding Principles:

• Person Centered. We honor people’s identities, lived experience and journeys and treat every person with the dignity we all deserve.  
• Exceptional Care. We offer compassionate, innovative services that meet people where they are, from immediate support to long-term recovery.
• Integrity. We operate from a deep foundation of ethical, accountable practices in all we do.
• Organizational Resilience. We meet the moment and adapt to changing contexts with collaborative creativity, agile business processes, and financial stewardship.

Position Summary: ​​​​​Under general direction of the Farm Manager, this position works in all aspects of small-scale sustainable food production. The Job includes all ongoing tasks associated with vegetable production and will also support the farm’s outreach, education, and community support programs.  The Market Farm Assistant is a position that requires at least 2 years of farming experience, preferably in a market farm setting. This position is 40 hours a week, year round, primarily Monday-Friday with frequent evening hours and weekend hours about once a month. This role supports operations in the Aquaponic Greenhouse and Pantry Distribution throughout the winter. ​ 

Compensation & Benefits:

• $57,803 - $69,992/year
• For complete overview of our robust Benefits: https://wellpower.org/workplace-of-choice/ 

The posted range represents the full hiring range. Offers will not exceed this range, the majority of candidates are placed near the midpoint based on experience and qualifications. 

Job Duties & Functions: 

• ​​Assist in all aspects of planning, planting, cultivating, harvesting of crops, and maintaining plant health in coordination with the Market Farm Manager and Farm Assistant.  

• ​Taking a leading role in seeding, potting up, and maintenance of plant starts for the Dahlia Market Farm and partner farms that   

• ​Help to maintain the Netafim irrigation system.  

• ​Provide accurate record-keeping and reporting on farm outcomes including harvest totals, seed dates and transplant dates.  

• ​Assist in the Aquaponic Greenhouse as well as pantry distribution throughout the winter and as needed throughout the year.  

• ​Aid in the coordination of market farm processes while the manager is otherwise occupied.   

• ​Help prepare and coordinate produce distribution including farm stand, pantry, subscriptions, food access, and donation programs.  

• ​Drive the company van to pick up food from the Food Bank of the Rockies and other partners   

• ​Follow all food safety protocols  

• ​Assist in planning for and attending special Farm-related events at the Dahlia Campus for Health and Well-Being and occasionally off-site   

• ​Attend meetings with Farms and Gardens partners and outreach team, as appropriate   

• ​Facilitate communication and understanding of site programs, services, goals and values.  

• ​Assist and often lead, farm tours, volunteer days, cooking demonstrations/classes, and various social events throughout the year, as needed  

• ​Other duties as assigned​ 

Requirements & Qualifications: 

• ​​High school diploma or general education degree (GED). 

• ​2 Years of farming experience required including use of farming hand tools, and knowledge of mid-scale composting.  

• ​Experience working with volunteers, children (pre-k through 12), people with disabilities, and diverse communities and individuals is a plus.  

• ​Experience working in different food distribution operations including CSAs, subscriptions, farm stands, pantries, etc is highly preferred.  

• ​Must have valid Colorado Driver’s license and a recent clean driving record  

• ​Fluency in Spanish is highly preferred.  

• ​Food safety knowledge, PSA training preferred.​ 

Work Location: 3401 Eudora Street, Denver CO. 80207

Shift/Hours: 40 hours per week, primarily Monday-Friday with weekend hours about once a month and regularly working evenings on Tuesdays and/or Wednesdays.  ​​ 

Physical Requirements:  ​​Standing, walking, stooping, bending, kneeling lifting up to 50 lbs, repetitive hand/finger motions, manual dexterity. Daily work requires extended use of hand tools with long and short handles, and routinely requires spending 6 - 8 hours on their feet. May involve early mornings, evenings, weekends, and variable hours based on season/weather.​ Prolonged sun exposure.

Applications will be reviewed on an ongoing basis. 

Learn more about WellPower:

WellPower is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges. We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range. 

WellPower is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

For a complete overview of our robust benefits, visit: https://wellpower.org/workplace-of-choice 

The Executive Administrator to the CEO at GHX is a highly organized, detail-oriented, and proactive professional responsible for supporting the CEO and Chief of Staff, while partnering with other senior executives as needed. This role requires a high degree of professionalism, strong judgment, extreme discretion, and the ability to anticipate needs while working with minimal supervision. The Executive Administrator collaborates closely with the Executive Administrator team and reports to the Sr. Manager of PX Administration and Program Management. 

This role serves as a trusted partner to the Office of the CEO, ensuring seamless coordination of executive priorities, board engagement, travel, and strategic events. 

Executive Support 

• Manage complex calendars for the CEO and Chief of Staff, including scheduling, adjusting meetings, resolving conflicts, and coordinating priorities across stakeholders; identify, anticipate and proactively resolve schedule conflicts as they arise, and routinely audit calendars with a two-month look ahead. 

• Proactively manage and prioritize competing executive requests, ensuring alignment with the CEO’s strategic priorities and time allocation. 

• Prepare, edit, and review documents, presentations, and executive communications with accuracy and professionalism. 

• Track and reconcile executive expenses, manage P-Card purchases, process expense reports, and monitor procurement and payment approvals in accordance with company policy. 

• Attends executive offsites and leadership meetings to coordinate logistics and ensure follow-through on administrative needs. 

• Serve as primary Point of Contact for internal and external stakeholders on matters pertaining to CEO and Chief of Staff. 

• Provide personal support to the CEO. 

Board of Director Support 

• Serve as a liaison to Board of Directors (BOD). 

• Align with the Chief of Staff and external board executive support teams to ensure BOD meetings are scheduled on a rolling 12-month cadence. 

• Schedule all BOD meetings and organize all onsite meeting logistics. 

• Provide travel support and expense reports for Board members, as needed for GHX-related business. 

• Maintain Board Fracture document ensuring all details are accurate and updated as needed. 

Travel & Logistics 

• Coordinate domestic and international travel arrangements, including flights, hotels, meals, and transportation.  

• Provide real-time support for changes or disruptions to travel schedules, proposing options, and coordinating changes.  

• Develop comprehensive itineraries for conferences, offsites, and multi-stop travel. 

Meeting & Event Coordination 

• Plan and coordinate executive-level events, including venue selection, catering, logistics planning, and onsite support; proactively solve issues independently.  

• Assist with small and large-scale special projects, including planning conferences and events. 

Operational & Administrative Support 

• Partner closely with the Executive Administrator team to ensure continuity of support and operational excellence across the executive leadership team. 

• Proactively assess administrative needs, prioritize tasks, and recommend effective solutions to support team and business operations. 

• Organize and maintain electronic and physical files in compliance with GHX Security and Compliance guidelines. 

• Follow all GHX policies, including Travel & Expense, Compliance, and Security policies. 
  
• Support additional assignments as requested. 

Qualifications 

• Bachelor’s degree in business administration, communications, or related field preferred. 

• 7+ years of experience in executive administration or related role, supporting C-Suite leadership and Board of Directors 

• Based in Denver, Colorado. 

Knowledge, Skills, and Abilities 

• Strong organizational skills with keen attention to detail. 

• Expert prioritization and time management skills with the ability to manage multiple tasks and deadlines. 

• Ability to handle sensitive information with confidentiality and discretion. 

• Comfort and experience working independently and collaboratively in a fully or semi-remote, fast-paced, and frequently changing environment. 

• Excellent written and verbal communication skills. 

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). 

Travel Requirements 

• Moderate travel (up to 10%) required to attend executive offsites, administrative team meetings, and company functions.
• Travel includes domestic trips as directed by the Sr. Manager of PX Administration and Program Management or at the request of executive leadership. 

The compensation for this role is: $81,000- $108,000

The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary based on various factors, such as the candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us  here: https://www.ghx.com/about/careers/

#LIAK

LastPass is looking for a Senior Manager, SMB Sales & Sales Development: 

In this role, you will lead a high-performing, North America-based team of Small Business Account Executives and Business Development Representatives. This first-line management role sits at the intersection of pipeline creation and direct revenue generation, responsible for coaching AEs who sell directly to small businesses and BDRs who drive top-of-funnel pipeline across the region.

About the team:

Our North America SMB sales team is at the forefront of LastPass’s growth story, helping small and mid-sized businesses protect their people, their data, and their digital identities. Defined by energy, accountability, and a genuine belief that security doesn’t have to be complicated, the team operates with a bias toward action and invests in each other’s growth every day.

If you are passionate about complex problem solving and motivated by scale, then this is the role for you!

Who will you work with?

You will partner closely with Sales Leadership, Marketing, Revenue Operations, and Talent Acquisition to ensure your team has the pipeline coverage, tools, and enablement needed to perform. Day to day, you will coach AEs through complex deal cycles and help BDRs sharpen their outbound motions, collaborating cross-functionally to keep the team sharp and competitive.

What are some of the exciting challenges you will be working on?

• Building and developing a team of sellers at different career stages, from early-career BDRs finding their footing in outbound sales to AEs managing full-cycle deals in a competitive security market
• Creating a coaching culture that drives consistent skill development, accelerated ramp times, and quota attainment across both the AE and BDR functions
• Owning the North America SMB team number, managing pipeline health, forecast accuracy, and attainment week over week and quarter over quarter
• Collaborating with Marketing to maximize inbound lead conversion and partnering with Revenue Operations to identify territory whitespace and expansion opportunities
• Working with Talent Acquisition to attract, hire, and onboard exceptional sales talent across AE and BDR roles in a competitive hiring market
• Refining the BDR-to-AE handoff process to maximize pipeline conversion and minimize revenue leakage at the top of the funnel
• Using data, dashboards, and CRM analytics to make fast, informed decisions about where to focus coaching time, headcount, and resources
• Serving as the voice of your team in cross-functional conversations, advocating for the tools, resources, and positioning your sellers need to compete and win

What does it take to work at LastPass?

• Proven success managing both quota-carrying Account Executives and Sales Development Representatives (BDRs or SDRs) in a SaaS or software environment, with demonstrated team attainment outcomes
• A strong coaching methodology, including the ability to run structured 1:1s, perform call reviews, conduct pipeline inspection, and develop individualized improvement plans
• Fluency with modern sales technology, specifically Salesforce, Outreach or Salesloft, Clari, and LinkedIn Sales Navigator, as well as comfort driving adoption of these tools across the team
• Strong forecasting skills and the ability to roll up an accurate team number, identify risk early, and communicate pipeline health clearly to senior leadership
• Experience hiring and onboarding sales talent across multiple experience levels, with a structured approach to ramp and a track record of retaining top performers
• The ability to partner effectively with Marketing, Revenue Operations, and Sales Enablement to translate company strategy into day-to-day team execution
• A data-driven management style, including comfort pulling and interpreting reports, identifying performance trends, and translating insights into concrete coaching actions
• A customer-centric mindset and the ability to guide AEs through consultative, value-based selling in a competitive cybersecurity and identity management market

AI Fluency Expectations:

• Leads adoption of AI-enabled GTM workflows across forecasting, enablement, and territory planning. Aligns use to revenue outcomes, team effectiveness, and customer trust

It's great, but not required:

• Experience in cybersecurity, identity and access management, or an adjacent SaaS vertical
• Familiarity with MEDDPICC or a comparable enterprise sales qualification framework, and the ability to coach team members in applying it
• Experience scaling a sales team during a period of significant company growth or transformation
• Comfort using AI-powered tools to accelerate team productivity, surface coaching insights, or improve forecasting accuracy

About the Role

• Develop and operationalize GTM strategy for efficient new market penetration
• Create, build, and manage relationships with referral sources across priority markets
• Go in the field 4 - 5 days/week to lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
• Design strategies to better support and engage referral partners across different channels
• Deepen Charlie Health’s penetration across existing partnerships
• Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
• Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
• Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Requirements

• Must be based in the Greater Denver area, CO
• Must be fluent in English 
• You have 1-4 years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to healthcare organizations a plus
• Ability to travel locally with reliable transportation & valid drivers license (within ~1 hour driving distance) 4-5 days/week for meetings with potential referral partners 
• Ability to energize, advise & persuade senior corporate personnel 
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
• Experience with Microsoft Office, Salesforce & Zoom is a plus

Additional Information

The total target base compensation for this role will be between $70,000 and $85,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-HYBRID

We want people who are passionate about optimizing and troubleshooting data center hardware at mega-scale so our customers don’t have to worry!

Reporting to the Manager of Infra::Machines::Design, you will support sustaining engineering efforts for the hardware infrastructure of the DigitalOcean server fleet. The ideal candidate will be eager to face new challenges as DigitalOcean continues to scale its data center footprint and infrastructure cloud capacity and explore new technologies and capabilities to bring to our customers, providing top-tier support for our hardware and firmware in the DO fleet.

What You’ll Be Doing:

• Act a member of the Sustaining Engineering team in the Infra::Machines::Design Organization
• Support server hardware, cabling, and networking hardware throughout its operational lifecycle 
• Monitor the #machines channel and MACHINES JIRA project for issues and drive them to resolution
• Participate in 24/7 on-call rotation with other members of the team
• Act as Tier 2 escalation for Datacenter Operations (DCOPS) and Cloud Operations (CloudOps) regarding hardware and firmware components
• Develop and maintain standards and practices for DigitalOcean hardware operations 
• Work closely with the Qualification team, Firmware team, Fleet Lifecycle Engineering team (FLE), Foresight team, and Infrastructure Services team to resolve issues in tooling, firmware packages, hardware components, and other operational concerns
• Help with development of tooling and associated runbooks to address gaps in operational capabilities around hardware and firmware operations
• Coordinate with Ops teams on monitoring thresholds, failure modes and alerting
• Assist in troubleshooting cause of failures and work to prevent them in the future 
• Raise the quality bar in the delivery of our cloud infrastructure by identifying industry best practices and working to adopt them

What We’ll Expect From You:

• Technical Degree (BS Computer Science/Engineering) or equivalent practical experience 
• Hands-on experience operating a cloud infrastructure at mid-tier scale or better
• An in-depth understanding of server hardware, firmware, and infrastructure
• Strong knowledge in troubleshooting techniques, Python and BASH
• Extra points for JTAG debugging / Firmware troubleshooting / Wire sniffing experience
• Clear communication and collaboration across key stakeholders 
• An insatiable passion for constant improvement

Compensation Range: 

• $83,000 - $104,000

*This is a remote role

JR: 2026-7565

#LI-Remote

We are looking for a Manager, Customer Success Engineering (AI & Cloud Support) who is passionate about delivering exceptional support experiences and building high-performing teams.

As a Manager, CSE (AI & Cloud Support) at DigitalOcean, you will operate as a Support Manager leading a team of Customer Success Engineers (CSEs) supporting strategic customers across cloud infrastructure and emerging AI/ML workloads. Reporting to the Senior Manager of Customer Success Engineering, you will own day-to-day support operations, team performance, and customer experience outcomes.

This role is focused on driving operational excellence while building strong technical depth within the team across AI, GPUs, Kubernetes, Databases and core cloud offerings. You will play a key role in ensuring consistent support coverage, developing SMEs, and partnering cross-functionally with Product and Engineering to improve both customer experience and product quality.

The ideal candidate brings a deep understanding of cloud and AI/ML ecosystems, including machine learning operations (MLOps), and enterprise support, combined with a passion for innovation and automation, and a proven ability to lead teams in delivering “white-glove” experiences for strategic customers.

What You’ll Do:

Team Leadership & Development

• Lead, hire, train, mentor and develop a high-performing team of Customer Success Engineers (CSEs), driving accountability, performance, and career growth
• Establish performance metrics (KPIs/SLAs) and conduct regular 1:1s, performance reviews, and career development planning.
• Own end-to-end support operations, including queue management, escalations, and shift planning to ensure consistent 24x7 coverage.
• Drive improvements in key support metrics such as CSAT, response times, resolution times, and overall support quality.
• Build and strengthen technical expertise within the team across core areas such as Kubernetes (DOKS), Databases, Compute, and AI/ML workloads.
  
  

Strategic Customer Support

• Act as the ultimate point of technical escalation for our largest, most strategic enterprise customers across Cloud and AI/ML workloads, stepping in to manage critical incidents and high-severity (Sev1/Sev2) issues.
• Design and implement customized support plans, SLAs, and escalation pathways tailored to the needs of strategic accounts.
• Partner closely with Technical Account Managers (TAMs), Growth Account Managers (GAM) to conduct Executive Business Reviews (EBRs) and ensure customers are maximizing the value of our Cloud and AI/ML products.
• Proactively identify risks and opportunities within strategic accounts to improve customer experience, adoption, and retention.

Technical & Cross-Functional Operations

• Serve as the Voice of the Customer (VoC) to Product and Engineering teams, synthesizing support data to advocate for bug fixes, feature requests, and UX improvements.
• Own and continuously improve escalation protocols between AI/ML Support and CloudOps, Infrastructure Engineering, and Product — including Jira escalation routing, Sev1 bridge management, and post-incident documentation.
•  Own the development and maintenance of SOPs, escalation runbooks, HVC support playbooks, and knowledge base content — treating documentation infrastructure as a core operational lever for team scalability.
• Contribute to the vision for AI and automation within support—building intelligent tooling and driving the team toward an automation-first model to improve efficiency, scalability, and customer experience.
• Foster a culture of continuous learning, ensuring the team stays ahead of evolving cloud technologies, AI/ML frameworks, and industry trends.

Key Metrics:

• Customer Satisfaction (CSAT) for strategic accounts
• Time to Response and Resolution (TTR) for strategic customers
• Tier 1 resolution rate vs. escalation rate
• Time-to-escalation and engineering handoff SLA adherence
• SLA adherence and escalation response times
• Support productivity and quality (QA scores)
• Post-incident documentation completion rate

What You’ll Add to DigitalOcean:

• Experience: 5+ years of experience in Technical Support, Customer Success, or Technical Account Management within B2B SaaS, Cloud, or AI/ML environments ideally including experience supporting AI-native, high-growth companies with 24x7 production dependencies on GPU infrastructure.
• Leadership: 2+ years of people management experience leading technical, customer-facing teams, preferably in a high-growth, post-acquisition, or rapidly scaling environment.
• Technical Domain Expertise: Solid understanding of AI/ML concepts, including Generative AI, Large Language Models (LLMs), natural language processing (NLP), and MLOps. Deep familiarity with GPU infrastructure (NVIDIA H100/H200, bare metal GPU provisioning) and AI inference workloads is strongly preferred.
• Coding/Integration: Proficiency in reading and debugging code (Python preferred) and troubleshooting RESTful APIs and cloud architecture.
• Communication: Excellent verbal and written communication skills, with the ability to translate complex technical or AI concepts for diverse audiences OR to both highly technical engineers and non-technical business executives.
• Problem-Solving: Proven ability to remain calm under pressure and de-escalate high-stakes situations with enterprise clients.

Preferred Qualifications:

• Hands-on experience with ML frameworks (e.g., TensorFlow, PyTorch, Scikit-learn) and AI toolchains (e.g., LangChain, Hugging Face).
• Experience with major cloud platforms (AWS, Google Cloud, Azure) and their native AI/ML services.
• Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, or a related technical field.
• ITIL or equivalent service management certification

Compensation Range: 

• $125,000 - $153,000

*This is a remote role

JR: 2026-7692

#LI-Remote