Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Risk Operations is responsible for managing the risk relationships spanning across global payment method, card, and financial partners. It is our mission to build operational controls to mitigate user and partner risk and enable strategic development opportunities. 

What you’ll do

As a Risk Operations Analyst you will be working to ensure our policies, operations, and workflows align to the needs of our financial partners You will be accountable for workflows impacting a variety of cross-functional internal and external stakeholders to identify and assess regulatory, contractual, and partner risk. Further, you will influence and advise operational teams in building out scalable operational processes to ensure compliance with service level agreements, routine reporting, and overall risk mitigation.  

Responsibilities 

• Demonstrate sound judgment and an ability to navigate non-binary, high-risk decisions
• Evaluate merchants, from successful venture-backed startups to well established institutions by assessing suitability to process on Stripe
• Adhere closely to process while still constantly questioning assumptions, suggesting improvements, and following up implementation of those improvements
• Effectively and clearly communicate, including with other Stripes, Stripe's users, and Stripe's financial partners
• Identify trends and further report these to cross functional teams to enhance detection systems
• Contribute to projects to enhance and optimize due diligence strategy systems and tools
• Help build and scale processes across the risk operations eco-system
• Identify gaps in current systems, policies and strategies, and recommends enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• At least 5+ years of experience in risk management, compliance, or operations in a fast moving environment
• Experience scaling operational processes and driving quantifiable improvements
• Experience working cross-functionally on complex problems
• Ability to use data to quantify problems, tell a story, and influence a solution.
• The ability and desire to challenge the status quo
• Creative thinker who considers problems from a customer perspective while being pragmatic and solutions oriented when solving them
• Can analyze feedback patterns and use these insights to drive process and tooling  improvements
• You have a lot of ownership, are accountable, and drive towards ambitious goals
• Deep empathy for entrepreneurs running a business, and are motivated to solve problems to empower them

Preferred qualifications

• Experience with risk assessment and mitigation strategies in a financial technology environment
• Knowledge of payment processing systems and associated risks

About Us:
Founded 20 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 600 people operating throughout North America, Europe and Asia. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading strategies, and risk management methodologies to provide liquidity to worldwide financial markets and hedging opportunities to commodity producers and users. Now, DV group affiliates include two broker dealers, a cryptocurrency market making firm, and a bourgeoning investment adviser.

Overview:
DV Trading is seeking an experienced, high-performing trader to deploy and scale profitable strategies on a best-in-class proprietary platform. This role is designed for individuals with a demonstrated ability to generate alpha who are looking for greater autonomy, access to capital, and a high-performance environment without the constraints of traditional institutions.

The platform supports a wide range of experience levels—from highly established traders who operate independently end-to-end, to developing traders who may benefit from support in areas such as research, technology, or execution. Resources across quant research, engineering, and infrastructure are available to help accelerate strategy development and growth.

Job Responsibilities:

• Independently manage and scale a proprietary trading strategy
• Develop, refine, and optimize models, signals, and execution frameworks
• Take full ownership of risk, positioning, and P&L
• Leverage DV’s technology, infrastructure, and support to expand your book
• Collaborate with traders, quants, and engineers to enhance strategy performance

Requirements:

• Minimum 2+ years of experience at a proprietary trading firm, hedge fund, or bank
• Demonstrated, consistently profitable trading strategy (all asset classes considered)
• Proven track record of live performance (beyond backtesting)
• Strong return on capital (ROC)
• Experience contributing to or leading successful trading teams
• Ability to communicate effectively across functions, including leadership, risk, compliance, engineering, and legal

Benefits: 

• Discretionary bonus eligibility
• Medical, dental, and vision insurance
• HSA, FSA, and Dependent Care Options
• Employer Paid Group Term Life and AD&D insurance
• Voluntary LTD, Life & AD&D insurance
• Flexible Vacation policy
• Retirement plan with employer match

DV is not accepting unsolicited resumes from search firms. Only search firms with valid, written agreements with DV should submit resumes in response to DV’s posted positions. All resumes submitted by search firms to DV via e-mail, the Internet, personal delivery, facsimile, or any other method without a valid written agreement shall be deemed the sole property of DV, and no fee will be paid in the event the candidate is hired by DV. DV is proud to be an equal opportunity employer and committed to creating an inclusive environment for all employees.

About Exodus Movement Inc.

Exodus empowers individuals to control their lives in a digital world.

Founded in 2015, we build a multi-asset cryptocurrency wallet designed to make digital assets accessible to everyone — not just the technically fluent. Available across desktop, mobile, and browser, Exodus enables users to securely manage and exchange assets across 100,000+ asset pairs, while maintaining full control through self-custody.

We’re a fully remote, globally distributed team operating across 50+ countries. We value ownership, clarity, and impact — and we hire people who care deeply about what they build and why it matters. Exodus has been publicly traded on the NYSE (EXOD) since 2024.

Financial Analyst, Digital Assets

At Exodus, finance is how we understand the business — not just report on it.

We’re looking for a Financial Analyst to help build the financial layer behind our next phase of growth. You’ll work across product, data, and leadership to bring clarity to how the business operates, where it’s going, and how we get there.

This is a high-impact role focused on decision-making, not maintenance.

What You’ll Do

• Own forecasting, reporting, and performance analysis across core product lines

• Build and evolve financial models that support product strategy, pricing, and investment decisions

• Translate data into clear insights that influence leadership decisions

• Partner with Product and Engineering to understand drivers of growth, usage, and revenue

• Define and track key metrics that reflect how the business is actually performing

• Improve financial systems, reporting, and workflows as we scale

Who You Are

• 2–5+ years in FP&A, Strategic Finance, or similar roles in high-growth environments

• Strong modeling skills with a clear understanding of how businesses actually work

• Comfortable operating with ambiguity and working asynchronously

• Able to connect numbers to product, behavior, and outcomes

• Clear communicator — written and verbal

• High ownership, low ego

Nice to Have

• Experience in crypto, fintech, or product-led companies

• Familiarity with tools like Pigment, Google Suite, or similar

• Exposure to M&A, investments, or capital allocation decisions

• Bachelor’s degree in Finance, Economics, Business, or equivalent experience (preferred, not required)

Our Culture & Core Values

• Extreme Ownership

• Getting the Right Shit Done

• Customer Obsession

Benefits & Perks

We’re a high-ownership, remote-first company built on trust and flexibility.

• Work from anywhere

• 30 days PTO + quarterly wellness days

• Company-supported medical, dental, and vision (or global reimbursement)

• Mental health, fitness, and wellness support

• Home office setup + tools to do your best work

• Professional development support

• Paid parental leave

• Compensation aligned to top of market, with the option to be paid in Bitcoin

Equal Opportunity

Exodus is committed to building a diverse and inclusive team. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable laws.

Accessibility

We’re committed to providing a fair and accessible hiring process. If you require a reasonable accommodation at any stage of the application or interview process, please let us know and we’ll work with you to support your needs.

Candidate Privacy

By submitting your application, you acknowledge that your information will be processed in accordance with applicable data protection laws and our Privacy Policy:
https://www.exodus.com/privacy/

Why this role exists:

This role exists to protect our sportsbook ecosystem from financial leaks and sophisticated fraud. You’ll help us maintain platform integrity and profitability by analyzing real-time betting data, neutralizing risks, and catching vulnerabilities before they scale.

What you’ll drive:

Real-Time Detection & Monitoring

• Validate live deposit and withdrawal activity using internal monitoring tools and anti-fraud alert systems.
• Detect and intercept suspicious transaction patterns, including carding, money laundering (AML), account takeover (ATO), and payment method abuse.
• Analyze player behavior at the cashier level to uncover organized fraud rings and sophisticated bonus abuse linked to payment schemes.

Risk Decisions & Execution

• Apply immediate risk mitigation actions, independently triggering transaction holds, account freezes, and payment method restrictions.
• Drive KYC and EDD (Enhanced Due Diligence) requests for suspicious accounts to strictly validate player identities and source of funds.
• Manage and resolve complex chargeback disputes and internal JSM tickets related to financial suspicions without compromising operational SLAs.

Cross-team Collaboration & Process Improvement

• Partner with Compliance, Payments, and Finance teams to conduct deep-dive investigations into financial anomalies and potential security breaches.
• Document audit-ready case notes and maintain accurate internal tracking tables for all anti-fraud and payment actions.
• Optimize workflows by reporting bugs in payment logic, clarifying risk rules, and suggesting improvements to automated velocity checks.

What makes you a GR8 fit:

Must-have

• 1+ year of hands-on experience in payments fraud, risk operations, or financial crime monitoring (preferably in iGaming or FinTech).
• Strong understanding of payment ecosystem mechanics, including credit card processing, e-wallets, and chargeback lifecycles.
• Proven ability to make fast, autonomous decisions under time pressure with high operational accuracy.
• Readiness to work in a 24/7 environment on a structured 4/2 rotating shift schedule (morning, evening, and night shifts).
• Intermediate (B1+) English level to communicate clearly with international payment partners and maintain documentation.
• Native Ukrainian or Russian. 

Nice-to-have

• Experience working with BI tools (like Tableau) or handling large transactional datasets.
• Familiarity with specialized fraud detection systems (e.g., SEON, Sift, or Accertify).
• Basic understanding of SQL for independent data validation and reporting.

What you’ll drive:

Strategy & outcomes

• Analyse PSP APIs, payment flows, and system behaviour to identify improvement areas.
• Identify opportunities to optimise integrations, routing logic, and transaction flows.
• Contribute to the payments roadmap with a focus on integrations and scalability.

Discovery & decisions

• Collaborate with stakeholders to understand business needs and integration requirements.
• Translate PSP APIs and payment logic into clear, structured specifications for engineering.
• Analyse product features and integration KPIs to identify risks and optimisation opportunities.
• Use customer feedback and data insights to validate and refine solutions.
• Conduct market and competitor analysis to support product decisions.

Delivery & execution

• Own functional and non-functional requirements (user stories, acceptance criteria, flows).
• Partner with engineering, design, and QA to deliver and iterate on payment integrations.

Integrations & data

• Map and analyse APIs, PSP integrations, and data structures.
• Define and ensure reliable data exchange across systems.
• Identify and mitigate risks in integration flows, edge cases, and failures.

Stakeholder & communication

• Act as the bridge between business and technical teams, ensuring alignment on priorities and delivery.
• Create and maintain clear documentation (Vision & Scope, BRDs, SRS, user guides).
• Visualise workflows using BPMN, UML, or similar frameworks.

What makes you a GR8 fit:

• 3+ years of experience as a Business Analyst or Systems Analyst, including hands-on PSP integrations.
• Strong understanding of APIs, integration patterns, and data mapping.
• Experience working with payment flows (deposits, withdrawals, routing, retries).
• Solid knowledge of SDLC and Agile methodologies.
• Ability to structure complex integration logic into clear, actionable requirements.
• Strong communication skills and ability to work across technical and business teams.
• Experience contributing to product decisions, roadmap, or prioritisation.
• Experience defining and analysing product or integration KPIs.
• Strong skills in process modelling (BPMN, UML, SIPOC, Value Stream Mapping).
• Experience with Jira, Confluence, Miro, Lucidchart, or Figma.
• Professional English (written and spoken), fluency in Ukrainian or Russian.

About the role

As a Data Analyst at Sporty, you’ll be mining through petabytes of data to provide key insights that drive core business decisions. You’ll create dashboards that are used on a daily basis by product managers, traders, and executives, as well as provide in-depth reports on various areas of the business with complete freedom on your methodology.

Furthermore, our analysts play a key role in ensuring the stability of our reporting infrastructure. They are vital in maintaining our ability to deliver accurate and consistent reporting to the various stakeholders. 

Our Stack

• MySQL
• Python
• AirFlow
• AWS
• Metabase
• Redshift
• Linux

What you'll be doing

• Analysing large and complex datasets to identify trends, patterns, and actionable insights that support business decision-making.
• Designing, defining, and monitoring  core business KPIs to evaluate product and operational performance.
• Partnering with product, marketing, and business teams to translate business questions into structured data analysis.
• Delivering clear, concise, and data-driven insights to stakeholders and shareholders through presentations and reports.
• Developing and maintaining dashboards and reporting frameworks that enable self-service analytics.
• Conducting ad hoc analysis to support strategic initiatives and emerging business needs.
• Ensuring data quality and integrity by validating datasets and collaborating with data engineering teams when needed.

What you'll bring

• 3+ years experience in a similar data-driven role 
• Excellent working knowledge of SQL 
• Familiarity with Python and a range of BI and data visualization tools
• Strong knowledge with ETL data pipelines
• Strong knowledge of A/B Testing
• Familiarity with Airflow
• Understanding of principles of relational databases and data warehouse 
• Strong understanding of sports and gaming will be beneficial 
• Proactive and self-driven with excellent analytical skills 
• Ability to thrive in a fast paced and dynamic environment 
• Great communication skills

Even better if you have

• Hands-on experience with machine learning
• Relevant knowledge or experience in the gaming industry
• Working knowledge of Python
• Experience with Airflow and Metabase

What’s in it for you

• Sporty is a remote first company in pursuit of sustainability
• A competitive salary + individual performance based bonuses every quarter
• 28 days paid annual leave
• Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities

Interview Process

• Remote video screening with our Talent Acquisition Team 
• Offline Take home assignment
• Remote video interview with Team Members (90 Mins)

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

#LI-remote

About Reunion Marketing

Reunion Marketing is a dynamic and forward-thinking agency specializing in digital marketing for the home services industry. We drive success through data-driven strategies and innovative campaign management. Join our team of passionate professionals committed to delivering measurable results for our clients in HVAC, plumbing, roofing, and more.

If you’re the kind of paid media professional who prefers ownership over oversight, this role is built for you.

As a Paid Search Analyst II, you won’t just manage campaigns—you’ll own outcomes. You’ll lead strategy, execution, and performance for a portfolio of home services clients, acting as both operator and advisor. From optimizing campaigns to guiding client conversations, your work will directly influence lead generation, revenue, and growth.

This is a fully autonomous role for someone who knows how to run accounts end-to-end—and enjoys doing it.

What You’ll Be Doing

You’ll step into a true ownership role, where you:

• Run your own book of business
  Manage and optimize paid search and paid social campaigns across industries like HVAC, plumbing, roofing, and more.
• Be the client’s go-to expert
  Lead performance calls, translate data into insights, and confidently recommend next steps that drive real business impact.
• Turn strategy into results
  Align campaigns with each client’s operational reality—capacity, geography, and seasonality—so marketing performance matches business needs.
• Test, learn, and improve constantly
  Launch A/B tests across ads, landing pages, and targeting strategies—and actually use the results to make smarter decisions.
• Own tracking and data integrity
  Ensure conversion tracking works flawlessly across GA4, GTM, ad platforms, and call tracking tools.
• Shape new client success
  Audit accounts, build new campaign structures, and play a key role in onboarding.
• Collaborate across channels
  Work alongside SEO, content, and CRO teams to create cohesive, performance-driven strategies.

What You Bring

You’re someone who can operate independently but still values collaboration. More specifically:

• 1–3 years of hands-on paid media experience, ideally with local or service-based businesses
• Strong command of Google Ads, Microsoft Ads, and Meta Ads Manager
• Deep understanding of conversion tracking (GA4, GTM, call tracking)
• Confidence working directly with clients and presenting performance insights
• Solid analytical skills—you test ideas, validate with data, and iterate
• Advanced spreadsheet skills (you’re comfortable with pivots, lookups, and reporting)

Bonus Points If You Have

• Experience in home services or multi-location businesses
• Familiarity with tools like CallRail or WhatConverts
• Exposure to landing page testing platforms (Unbounce, Leadpages)
• Experience with ServiceTitan, Housecall Pro, or similar CRMs
• Background in Local Services Ads (LSAs)

How You’ll Know You’re Succeeding

• Your accounts consistently hit (or exceed) lead volume and cost targets
• Clients trust you—and stay with you
• Reporting and communication are always clear, timely, and actionable
• Tracking works exactly as it should (no surprises)
• Testing isn’t occasional—it’s part of how you operate

What the Work Environment Looks Like

• Fully remote, home office setup
• Independent work with regular client interaction
• Fast-moving, performance-focused team

Why This Role Stands Out

This isn’t a “manage what you’re told” kind of position. You’ll have the autonomy to make decisions, the accountability to own results, and the opportunity to directly impact client growth.

If you’re ready to move beyond execution and truly own performance—this is that step.

SUMMARY: Leads the evolution from traditional web analytics to an insight-driven approach that connects customer behavior to business action. This role is the bridge between analyst reporting and product management. The individual ensures Therapeutic Area (TA) and Direct-to-Consumer (DTC) Product Managers have the consumer intelligence needed to make better decisions faster, shifting the team from reactive reporting to proactive web experience design.  

HIERARCHY: Practice Area Manager – Agency Services 

PRIMARY DUTIES: 

• Turn Data into Story: Synthesize behavioral, journey, and performance data into clear, actionable insights; build narratives connecting site activity to consumer challenges and business outcomes; deliver recurring, tailored insight packages to stakeholders.  
• Own the Customer Journey: Map and analyze end-to-end digital experiences to identify friction, drop-off points, and unmet needs; maintain a portfolio-level experience health dashboard.  
• Drive Action & Optimization: Partner with product, marketing, UX, and engineering to prioritize improvements; lead test-and-learn strategies (A/B testing, personalization); measure the impact of post-launch changes.  
• Champion the Customer Voice: Integrate Voice of Customer (VoC), behavioral analytics, and qualitative insights into a unified understanding; proactively surface insights to DTC Product Managers.  
• Influence Strategy: Advocate for customer-first thinking; make complex data accessible for leadership; apply industry trends and competitive benchmarks to elevate capabilities.  

COMPETENCY: 

• Digital analytics and journey analysis  
• Storytelling and executive communication  
• Experimentation and optimization frameworks  
• Cross-functional leadership  
• Customer-centric thinking  

REQUIRED EDUCATION: Bachelor’s degree in Marketing Analytics, Digital Marketing, Data Science, Human-Computer Interaction (HCI), or a related field.  

EXPERIENCE: 

• 5+ years in digital analytics, consumer experience insights, or a similar insights-to-action role.  
• Hands-on proficiency with GA4 and Adobe CJA (custom explorations, segments, attribution analysis).  
• Experience with Medallia heatmaps/surveys or comparable VoC platforms.  
• Demonstrated ability to deliver prioritized, actionable recommendations.  
• Proven skill communicating complex findings to non-technical stakeholders.  
• Strong understanding of web UX, journey mapping, and conversion optimization.  

LANGUAGE SKILLS: Proficient in English and communication 

QUALIFICATIONS: 

• Additional Preferences: Pharmaceutical/healthcare digital experience (including regulated content review), familiarity with Adobe Target/AEP, experience with visualization tools (Power BI, Tableau, Looker), knowledge of SEO analytics, familiarity with Agile/SAFe frameworks, and understanding of CMS platforms (Adobe AEM).  

PHYSICAL DEMANDS: REMOTE. Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools. Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.  

WORK ENVIRONMENT: Remote  

EXPECTED HOURS OF WORK: Monday-Friday, Standard Business Hours  (CST/EST)

TRAVEL: potential for occasional/once a year for a conference.  

ADA Statement 

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

EEO/AA Statement 

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.  

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

The Assistant Vice President (AVP) M&A & Reinsurance Risk Analyst is responsible for supporting the identification, assessment, monitoring, and mitigation of reinsurance transaction risks within the organization. This role involves working closely with pricing actuaries, corporate development, investments, and other functions to evaluate proposed reinsurance transactions. Through effective, in-depth challenge, this role will assure all key risks are identified and disclosed, assumptions are reasonable, pricing models are accurate, and transaction governance requirements are followed. The AVP will advise the SVP Life & Annuity Risk Officer and the Fortitude CRO on transactions prior to submission of offers.

This position will report into the SVP, Life & Annuity Risk Officer and will be an experienced technical contributor playing a key role in the risk oversight of Fortitude Re’s life and annuity reinsurance transactions.

This role will be based remotely.

What You Will Do:

• Review transaction documents including deal information memorandum, appraisals, product profiles, contracts, experience studies, and other materials associated with prospective transactions.
• Review pricing assumptions and internal underwriting diligence.
• Review the analysis of cedants’ experience to ensure sufficient diligence was performed, data is credible, and proper controls were employed in setting assumptions.
• Review investment strategies and their inherent risks in light of liabilities in a given transaction.
• Ensure pricing assumptions are reasonable in light of cedant’s experience, company experience, industry experience, and professional judgment.
• Validate pricing models and results.
• Review pricing model design, results, and the peer review (challenger) process.
• Recommend sensitivity and stress tests and evaluate their impacts.
• Perform independent validation of pricing models in their entirety or specific pricing results, including the development of replication models where necessary.
• Identify, assess, and communicate deal risks.
• Risks include, but are not limited to, actuarial assumption risk, investment risks (credit, ALM, liquidity), operational risk, regulatory and tax risk, and expense risk.
• Evaluate proposed risk mitigation strategies and their potential effectiveness.
• Document risks for management presentations and in ERM risk memorandums.
• Advise SVP L&A Risk Officer and CRO on deal economics and risks in advance of bid decision making.
• Ensure full compliance with the company’s transaction and pricing governance standards.

What You Will Have:

• Bachelor’s or advanced degree in actuarial science, mathematics, statistics, engineering, or comparable program of study.
• A minimum of 7 years of relevant insurance experience. Insurance product pricing experience is preferred, but not required, as diverse actuarial experience is invaluable. See key skill sets below for more information on experience needs.
• Fellow of the Society of Actuaries (FSA) or comparable accreditation is preferred. Career ASAs with very strong experience will be considered. 
• Quantitative risk management experience (such as investment management or quantitative finance) with sufficient applied insurance background will also be considered.
• Effective written and verbal communication skills.  
• Candidates must be able to collaborate effectively with others and quickly disseminate information. 
• Candidates must have a strong foundation of technical knowledge pertaining to life insurance and/or annuity products and their inherent risks.
  • Understanding diverse insurance product designs, product pricing principles, and ALM is critical.
  • Experience with pricing or other applied insurance ALM modeling is important.
  • Applied experience with Bermuda and/or Solvency II accounting and capital frameworks is a plus but is not required.
  • The company will consider candidates with varied backgrounds such as risk management, valuation, modeling, or pricing.
• Candidates should be inquisitive and active learners that seek to grow their understanding in all they do.
  • The nature of this role involves evaluation of diverse, often complex or incomplete, financial information.
  • Having the ability to independently analyze and draw insightful conclusions from such situations is critical to the role. 
  • The nature of this role may also require analytical research of technical and sometimes theoretical matters, where information is lacking, and expert judgment is required.
• Candidates should have technical proficiency in actuarial calculations, analyses and models. 
  • Candidates for this role should have well-developed modeling skills with the ability to use / review work in current actuarial software platforms such as AXIS, MG ALFA, or comparable.
  • In addition, candidates should have the ability to develop solutions as needed in programming and/or database languages to perform analyses. 
  • Proficiency in one or more of the following is required: Python, VBA, SQL, C, or similar.  

#LI-Remote

Are you passionate about turning data into revenue? Do you love the challenge of balancing performance, efficiency, and monetization across a growing media ecosystem — and leveraging the latest AI tools to do it better and faster?

Rockbot is seeking a Sales and Advertising Analyst to join one of our fastest-growing divisions — Advertising. This is a newly created role designed to support the continued expansion of our programmatic and direct-sold business as well as analyze and identify new growth opportunities. You won't just be stepping into an existing seat — you'll help shape how yield and supply strategy evolves as we scale, including how we harness AI to unlock smarter optimization, sharper forecasting, and more efficient operations across our inventory.

In this role, you will lead yield and supply strategy, performance analysis, venue and vertical growth, and monetization optimization across our Digital Out of Home (DOOH) and Connected TV (CTV) inventory. You'll drive improvements in fill rates, pacing, pricing strategy, business development, and delivery efficiency — applying AI-powered tools and workflows to identify new or underutilized pockets of inventory and unlock incremental revenue at scale.

As a key partner in scaling Rockbot's advertising business, you'll bring strong analytical rigor, deep programmatic expertise, data evaluation and analysis, fluency with modern AI tooling, and a builder's mindset toward evolving our yield systems and processes.

We're looking for someone energized not only by the work itself, but by the opportunity to make a measurable impact within a stellar, high-performing team. You'll collaborate closely with Sales, Product, Engineering, Marketing, and Data to uncover insights, drive optimization, and help shape the future of out-of-home media.

You Will:

• Own yield strategy and fill analysis across Rockbot's advertising inventory, balancing campaigns, CPM performance, and partner goals.
• Monitor impression delivery, pacing, and budget utilization across programmatic and direct campaigns.
• Identify key areas for supply optimization, delivering vertical, regional, and seasonal insights to the programmatic and direct sales teams.
• Forecast new revenue opportunities through supply data analysis, focusing on venue and vertical growth and expansion. 
• Develop and maintain dashboards and reporting systems that surface revenue trends, anomalies, and growth opportunities — leveraging AI-assisted tools to accelerate insight generation and anomaly detection.
• Leverage LLMs and generative AI to streamline operational workflows, synthesize performance data, and surface actionable recommendations faster.
• Apply AI-driven approaches to pricing optimization and yield modeling, helping Rockbot stay ahead of demand patterns and market shifts.
• Partner with Product and Engineering to evaluate ad serving logic, targeting performance, and delivery efficiency.
• Audit and refine transparency and compliance files (ads.txt, sellers.json, s-chain) to ensure monetization integrity.
• Support pricing strategy, packaging, and forecasting for new advertising products and launches.
• Identify operational bottlenecks and implement process improvements — including AI-enabled automation — that drive scalable yield performance.
• Collaborate across commercial and technical teams to ensure advertising execution aligns with broader business goals.

You Have:

• 5–8 years of experience in yield management, data evaluation/analysis, ad operations, revenue strategy, or ad tech analytics.
• Deep fluency in media math — impressions, CPMs, pacing, budgets, forecasting, and delivery mechanics.
• Expertise in aggregating and analyzing data into actionable insights for cross-departmental applications. 
• Strong understanding of the programmatic ecosystem, including DSPs, SSPs, ad servers, and supply-side optimization.
• Experience working with DOOH, CTV, or multi-channel media inventory (bonus if both).
• Hands-on experience using AI tools — including LLMs or gen AI platforms — to enhance reporting, streamline workflows, or accelerate operational decision-making.
• Familiarity with AI-driven yield or pricing optimization concepts, with a curiosity to push further as the tooling evolves.
• Proficiency in Excel and BI tools such as Looker, Tableau, or similar platforms.
• Comfortability in crafting and articulating the data story at all levels of the company. 
• Extensive real-world experience developing and refining advanced AI prompts. 
• Exceptional communication skills — you can translate complex performance data into clear recommendations and action.
• A high-horsepower, proactive mindset with a bias toward continuous improvement and operational excellence.

About Rockbot:

Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. Rockbot addresses the challenges businesses face in media management with integrated solutions spanning music, TV, digital signage, and advertising. Its mission is to enrich on-premise experiences with media technology, where every interaction is elevated and memorable.

From independent local businesses to large national brands — across nearly every industry, including restaurants, bars, retailers, and more — Rockbot provides all the tools and licensed content businesses need. Backed by leading investors including Google and Universal Music Group, Rockbot is the future of out-of-home media. For more information visit www.rockbot.com.

Compensation:

Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U.S. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

The base compensation band for this role is $95K to $120K, plus equity and benefits for all team members.

Our Values

Accountability: We hold ourselves and those around us accountable. Admit mistakes, learn from them, share information and take ownership.

Curiosity: Test your beliefs proportional to impact, get feedback from others and be proactive. Learn new things. Have a growth mindset and evolve.

Empathy: We all have the ability to understand one another. Let's be better together by practicing empathy and understanding for one another.

Drive: We pursue our mission with relentless tenacity, passion, and positivity.

Ingenuity: We use innovation and imagination to solve tough challenges. We ask why and how quite a bit! We do our best to collaborate to come up with solutions.

Integrity: We trust you to do the right thing and act with integrity and Rockbot core values in mind. We're a team working toward a collective goal.

Rockbot is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and diverse team — which includes individuals with different backgrounds, abilities, identities and experiences.

Essential Duties and Responsibilities:

Customer & Market

• Lead rigorous customer discovery using Steve Blank’s Customer Development methodology — get out of the building, run structured interviews, and change the roadmap based on evidence
• Maintain a current, structured view of the competitive landscape and translate competitive signals into roadmap decisions
• Evangelize the product vision externally — at conferences, with analysts, with strategic customers, and with the Board
• Represent Medrio’s SMB clinical trial customers as the company’s chief customer advocate at the ELT

Product Craft

• Own the product roadmap — build and defend an evidence-based vision that balances new products, existing product health, and technical debt
• Drive an AI-forward product strategy: identify where AI creates distinct, defensible SMB value and ship AI-native features to market
• Prioritize deployment speed and ease of use as primary differentiators; resist feature creep from large-customer requests that distract from the core SMB product
• Use quantitative analytics — usage data, funnel analysis, retention metrics — to inform every significant product decision
• Own product release and design processes; define how features move from concept to launch in alignment with engineering’s Definition of Done
• Lead the User-Centered Design function; coach PMs and designers to produce genuinely validated, user-centered product experiences

Stakeholder & Influence

• Build a trust-based working relationship with the VP of Engineering — align on roadmap tradeoffs, share accountability for launch outcomes
• Align Engineering, Sales, Marketing, and Customer Success around a shared product direction without direct authority over those functions
• Present product strategy to the Board of Directors and investors; handle tough questions about roadmap tradeoffs and competitive positioning
• Collaborate with Sales and Customer Success on go-to-market strategy, pricing, and customer feedback loops

People Leadership

• Lead a mixed org of PM managers, senior PMs, and principal designers simultaneously with different accountability structures and career conversations for each layer
• Build an A-player product team through structured performance management, active recruiting, and deliberate talent development
• Own the product and UX opex budget; make investment tradeoffs proactively and with data

SMB Market Focus

• Position Medrio as the fastest-to-deploy, easiest-to-use platform in the SMB clinical trial market
• Build capabilities that differentiate Medrio with SMB customers — fast build/update cycles, ease of use, rapid time to value

Customers 

• CEO and Executive Leadership Team
• Board of Directors (as needed)
• VP of Engineering and engineering leadership
• Product Management and User-Centered Design teams
• Sales, Marketing, and Customer Success
• Customers, CROs, and strategic external partners

Education and Years of Experience:

• Bachelor’s degree in a relevant field — business, computer science, design, life sciences, or equivalent (Master’s degree preferred)
• 10+ years in product management, including 5+ years in a VP-level or equivalent product leadership role
• Demonstrated experience leading a mixed org — both PM managers/directors AND senior ICs (principal PMs or designers) reporting directly
• Track record of developing product leaders and senior ICs — expanding scope, increasing responsibility, and building capability over time
• Demonstrated success launching multiple SaaS products from concept through market adoption
• Direct experience practicing structured customer discovery (Steve Blank’s methodology or equivalent)
• Proven track record of shipping AI-native or AI-enhanced product features
• Demonstrated ability to present product strategy to a board of directors or equivalent investor audience
• Experience using quantitative analytics (usage data, funnel metrics, retention) to inform product decisions
• Product budget ownership — opex planning, investment tradeoffs, vendor decisions
• Life sciences or clinical trial industry experience preferred; GxP and 21 CFR Part 11 familiarity strongly preferred

Working Conditions: Remote home office. Standard office conditions. Occasional domestic and international travel for customer visits, conferences, and analyst meetings.

Other Skills and Abilities:

• AI for cloud software development and AI-native product strategy
• Steve Blank’s Customer Development methodology
• Lead, manage and hold accountable (LMA) according to Medrio standards (scorecards, people analyzer, etc.)
• Deep knowledge of clinical trial workflows, regulations (Part 11, GxP), and the purchasing process of CROs versus sponsors
• Proficiency in product analytics tools and quantitative decision-making
• User-centered design principles and experience leading a UX function
• External evangelism — conference speaking, analyst relations, or media presence
• Ability to self-serve using JIRA and related product management systems of record

About Medrio:

At Medrio, we look for smart, capable, and conscientious people to help us expand our product capabilities, grow our business, and better serve our customers. Our employees love working for us because they get to develop, market, and sell a product that advances human health, and they enjoy many perks, including

• Great benefits: We offer medical, dental, vision, and life/LTD insurance, and we cover 100% of our employees’ health insurance premiums and 50% of dependent premiums.
• Wellness: Medrio values our staff’s well-being. To prove it, we promote an atmosphere of work/life balance, including flexible work schedules and locations.
• Weekly company-wide standup.

The Medrio team is made up of individuals with a wide array of skills and interests, but all have a passion for providing the best possible user experience for our customers. We value collaboration, ingenuity and creating a culture of excellence!

Salary Range: $240,000 - 260,000 USD

To see detailed information on the data we collect during the application process, and how Medrio complies with data privacy laws, visit our Careers page.

We are building a brand-new AI product and are looking for a technical Senior Product Manager to lead it from concept to market. This is a greenfield opportunity: you will define what the product is, who it serves, and how it works. A core part of this vision is leveraging Customer Data Platform (CDP) capabilities to unify merchant customer data and power intelligent, personalized messaging experiences at scale.

You will partner closely with machine learning engineers, prompt engineers, product designers, and product engineers — and you'll be expected to go deep technically, not just facilitate. You can read code, write SQL, interrogate data pipelines, and stress-test ML model outputs firsthand.

All positions at Postscript are fully remote.

Primary Duties

• Own the end-to-end product lifecycle for a new AI product, from discovery through launch and iteration
• Define product vision, strategy, and roadmap grounded in deep customer understanding, AI/ML feasibility, and ecommerce CDP architecture
• Architect and drive CDP strategy — including customer identity resolution, behavioral event ingestion, real-time profile unification, audience segmentation, and downstream activation — with enough technical depth to make meaningful build vs. buy decisions
• Define the data contracts and schema design governing how first- and zero-party data flows from Shopify storefronts into unified customer profiles, and how those profiles are consumed by AI models and automation systems
• Partner directly with MLE and prompt engineering to evaluate model capabilities, define evaluation harnesses, set guardrails, and co-design human-in-the-loop experiences — not just review specs, but participate in technical design reviews
• Partner with Engineering to design segmentation and activation frameworks that enable merchants to reach the right customer with the right message at the right moment, powered by real-time CDP data signals
• Design and run rapid experiments to validate hypotheses; define success metrics, instrument tracking, and analyze results yourself where possible
• Write rigorous product specs, success criteria, and evaluation frameworks for AI features — covering accuracy, latency, safety, and user trust
• Collaborate cross-functionally with engineering, design, CSMs, and leadership to ship and iterate
• Develop and maintain a deep competitive understanding of the AI and CDP landscape in ecommerce/SMS
• Serve as the internal and external evangelist for the AI product vision

What We'll Love About You

• 5+ years of product management experience, with 2+ years owning AI/ML-powered products in a hands-on technical capacity
• Strong technical foundation — you have an engineering, data science, or comparable background; you're comfortable in code reviews, data model discussions, and system design conversations
• Direct, hands-on experience with CDP architecture — you understand event streaming, identity graphs, audience segmentation pipelines, and real-time data activation, and can evaluate tradeoffs in how they're built
• Fluency with ecommerce data models: purchase history, browse behavior, LTV, churn signals, RFM segmentation, and how these signals feed personalization and predictive ML models
• Direct experience taking a product from zero-to-one; you've made foundational technical and architectural decisions, not just roadmap ones
• Experience in ecommerce SaaS, martech, or messaging platforms is highly preferred
• Deep technical fluency with AI/ML: you can discuss model architectures, prompt engineering, fine-tuning, evaluation metrics, and data pipelines as a peer — not just a stakeholder
• You write SQL, read Python, and can instrument your own analytics — you don't wait for a data analyst to answer your product questions
• Understanding of data privacy, consent, and compliance (TCPA, GDPR, CCPA) as they apply to CDP data collection, storage, and activation at scale
• Strong product intuition for when AI adds real value vs. when it doesn't — you are not an AI hype person, you are an AI pragmatist
• Demonstrated ability to ship fast, learn from data, and iterate — you prefer a working v1 over a perfect PRD
• Excellent written and verbal communication; you can translate complex technical concepts for merchants, CSMs, and executives without losing precision
• You have built something with AI tools — a prototype, a script, an internal tool. You don't just spec; you ship. Bonus if you can show us.

What You'll Love About Us

• Salary range of USD $150k–$206k base plus significant equity (we do not have geo-based salaries)
• High-growth startup — plenty of room for you to directly impact the company and grow your career
• Work from home (or wherever)
• Fun — we're passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

As the industry leader for innovative benefits administration solutions, we provide the Taft-Hartley community unmatched technology, capabilities, and industry expertise while maintaining the highest-level customer service and support. For over forty years and leveraging the power of our Basys and ISSI technology platforms, Bridgeway Benefit Technologies is the leader in our market, delivering reliable health and pension benefits processing, fund office administration, reporting, and member service on a platform built for data security, regulatory compliance, and a lower total cost of ownership.

Bridgeway is looking for a Business Analyst who possesses an overall knowledge of benefits administration, to join our dynamic Professional Services team. In this role, you will have the opportunity to collaborate closely with our valued customers and internal teams to drive the successful delivery of multiple projects for our cutting-edge benefits administration solutions. Your main responsibilities will include reviewing, analyzing, and evaluating stakeholder needs, and conducting functional and end-to-end testing of configured software to ensure seamless product and solution functionality.

This is a remote position, with travel up to 30%, as needed.

Responsibilities:

• Engage directly with customers to facilitate the implementation, configuration, testing, and training of Bridgeway’s software suite.
• Effectively prioritize and execute multiple development projects, including eligibility files and module installations.
• Translate business needs into well-defined and detailed requirements, user stories, and user-focused solutions and design documents. 
• Engage and positively influence stakeholders in requirements-gathering sessions and solution review meetings, demonstrating your ability to communicate with end users, executive sponsors, and IT resources.
• Collaborate with cross-functional teams to ensure alignment with stakeholder needs and business objectives.
• Utilize a variety of tools and resources to address customer application questions or issues related to database, system configurations/setup, product functionality, and business enhancements.
• Develop and maintain a comprehensive understanding of our products, solutions, and capabilities.

Requirements:

• Possess 3+ years of experience as a Business Analyst or in software implementation, with experience working with external clients
• Knowledge of the benefits administration or Taft-Hartley industry is a plus
• Ability to manage multiple projects, prioritize tasks effectively, and meet deadlines
• Exceptional written and verbal communication skills, with an emphasis on clarity and conciseness
• Demonstrate strong initiative and a natural aptitude for learning in a complex and ever-evolving technology environment
• Advanced proficiency in Microsoft Office products, particularly Excel
• Bachelor’s degree in information systems, Computer Science, or a related field

Bridgeway is an Equal Opportunity Employer.

We’re looking for a Senior Systems Analyst to lead complex data migration efforts for our customers. In this role, you’ll own the end-to-end migration lifecycle – working directly with customers to analyze, map, transform, and validate data as it moves from legacy systems into Bridgeway’s platform. 

This is a hands-on, customer-facing role for someone who is comfortable solving problems in real time and driving migrations to a successful go-live. 

Responsibilities: 

• Lead full-cycle data migrations across multiple customer projects (discovery → mapping → transformation → validation → go-live)
• Act as the primary technical contact for customers, guiding data strategy, surfacing risks, and managing expectations
• Collaborate with Business Analysts and other Professional Services teams to understand data requirements, provide data analyses to assist with the configuration of our software, and accurately map data to meet customer needs
• Analyze and validate large, complex datasets using advanced SQL
• Build and execute ETL/ELT processes (SSIS, Talend, Informatica, or similar)
• Develop data mapping logic, transformation rules, and validation strategies
• Identify and resolve data quality issues through profiling, cleansing, and root cause analysis
• Work across file formats (CSV, Excel) to support data exchange
• Plan and execute cutover activities, including go-live coordination and validation sign-off
• Partner with internal teams to troubleshoot issues and ensure accurate data delivery
• Mentor junior team members and contribute to improving migration processes and standards 

Requirements: 

• 5+ years of experience in data migration, warehousing, systems analysis, or ETL-focused roles
• Bachelor’s degree in Computer Science or a related field
• Advanced SQL or Python skills (complex queries, joins, performance tuning)
• Hands-on experience with ETL/ELT tools (SSIS preferred)
• Experience with scripting (Python or PowerShell) for automation
• Proven ability to manage multiple migrations at once without dropping the ball
• Strong customer-facing communication skills—you can explain technical issues without hiding behind jargon
• Use and understanding of data dictionaries, source to target mapping, and relational database concepts required
• High attention to detail and a problem-solving mindset
• Exposure to AI for data analysis, validation, or development a plus
• Databricks, Snowflake or similar a plus 

Bridgeway is an equal opportunity employer.

Growe welcomes those who are excited to:

• Analyze partner traffic, user behavior, payments, and promo campaign performance;

• Build and automate reporting in Tableau, SQL, and Google Sheets — from daily dashboards to monthly summaries;

• Work with data from multiple sources, validate and clean it, and prepare it for analysis;

• Help affiliate and brand teams find answers: which sources perform best, what needs fixing, which creatives convert;

• Monitor data quality, identify anomalies and inconsistencies, and ensure metric accuracy across reports;

• Participate in hypothesis testing and suggest improvements across traffic, bonuses, and partner engagement;

• Translate complex data into clear visuals and actionable recommendations for different stakeholders.

We need your professional experience:

• 3+ years of experience in data analytics;

• Proficient in SQL, Tableau, and Google Sheets / Excel (pivots, lookups, formulas, data structuring);

• Understanding traffic sources, experience working with large databases;

• Strong skills in data validation, process automation, and logic structuring for business metrics;

• Experience working closely with cross-functional teams (marketing, finance, affiliate, brand);

• Ability to clearly present findings — both visually and in writing;

• English — Upper-Intermediate (some teams operate fully in English).

We appreciate if you have those personal features:

• Strong analytical and structured thinking — you bring order to a high number of data;

• High level of responsibility and proactivity — you don’t just wait for tasks, you identify opportunities;

• Ability to explain complex things in a simple and relatable way;

• Flexibility and adaptability — you stay calm, when plans shift;

• Comfortable managing multiple priorities at once without losing clarity or speed;

• A healthy dose of perfectionism — you don’t ship dashboards unless they’re solid and clear.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; 

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

Growe welcomes those who are excited to:

• Define key metrics and methodologies for Marketing and CRM analytics, align them with overall business goals, and assist in efficient decision-making;

• Identify opportunities and issues through data analysis, bring insights, and present them in an easy, actionable way;

• Work independently and autonomously, collaborating closely across Marketing, Finance, and Product to provide regular updates on the effectiveness of all marketing channels on the acquisition pipeline;

• Maintain data integrity from various sources, actively challenge and improve existing data flows;

• Contribute to the enhancement of accuracy, reliability, and overall data quality;

• Develop user-friendly Tableau dashboards to monitor primary Marketing and CRM KPIs, both existing and new;

• Recommend innovative ideas for optimizing marketing performance and efficiency;

• Lead automated reporting for timely and accurate information delivery.

We need your professional experience:

• At least 3 years of analytical experience, preferably in B2C marketing analytics;

• Understanding of multi-touch attribution mechanisms;

• Advanced proficiency in SQL;

• Proficiency in Tableau or similar tools;

• Solid statistical knowledge and experience in using statistics to analyze complex data;

• At least an Intermediate level of English;

• Familiarity with GIT and Airflow is a plus;

• Experience with Python libraries is also a plus.

We appreciate those skills and personal features:

• Capability to work self-sufficiently;

• Attention to detail and strong work ethic;

• Proactive and result-oriented mindset.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

Senior Yield Data Analyst

Job Summary

We are seeking a highly analytical and data-driven individual to optimize and maximize monetization across our publisher partners. As a key member of our Yield team, you will monitor, analyze, and enhance yield performance using complex data sets, producing actionable insights and strategies. We are looking for a curious and proactive Senior Yield Data Analyst who enjoys deep-diving into analysis and technical investigations, and producing creative ideas in a dynamic fast-paced environment.  

Responsibilities:

• Identify, analyze, and interpret trends in complex data sets to maximize publisher yield.
• Extract and analyze bidstream and auction data to surface trends, anomalies, and optimization opportunities. Provide recommended changes to enhance bidding dynamics and yield outcomes.
• Develop and maintain analytic monitoring and alerting systems for yield management, ensuring rapid identification and diagnosis of revenue-affecting issues and performance drops.
• Produce data-driven summaries and actionable insights for internal teams and executives, ensuring technical accuracy and clear communication for a range of technical and non-technical stakeholders.
• Support Yield Managers and Publishers in implementing data-driven best practices and monetization strategies.
• Monitor macro and micro trends, providing proactive alerting on network or site-level issues and tracking key KPIs (ie fill rate, eCPM, revenue, latency, viewability).
• Investigate and respond to technical or operational issues to maximize yield without compromising user experience, site speed, or ad quality.
• Build and maintain AB testing frameworks, reporting, and result interpretation.
• Perform root cause analysis for data or ad-serving problems; provide technical QA for new publisher onboarding, AB tests, product launches, and engineering initiatives.
• Act as a subject matter expert for Freestar data capabilities. Support data integrity projects.
• Project manage yield and data initiatives from planning through successful implementation, ensuring clarity, accountability, and effective communication. Collaborate cross-functionally with Business Intelligence, Product, Engineering, Customer Success, Business Development, and Demand.
• Stay up-to-date on industry trends and emerging yield opportunities; recommend and pilot innovative monetization solutions.

Qualifications:

• Bachelor’s degree or relevant work experience in Mathematics, Economics, Statistics, Business Analytics, Data Science, or a related quantitative field.
• 3-5 years of experience in ad tech; preferably at a digital publisher or ad management company. Minimum 2 years of experience in an analytical role.
• Deep familiarity with header bidding, Prebid, SSPs, DSPs, ad serving, Google Ad Manager, and major ad tech platforms.
• Advanced skills in Excel and Google Sheets. Familiarity with working with large complex data sets.
• Experience in SQL and willingness to adopt new data tools as needed.
• Hands-on experience with data visualization and presentation tools to tell compelling stories with data.
• Adept at deriving analytic insights, and presenting findings to external and internal stakeholders.
• Strong written and verbal communication skills to explain complex yield strategies and analytical insights to technical and non-technical audiences.

 We’d also like to see:

• Detail-oriented and organized, able to manage multiple priorities and stakeholders.
• Proactive, resourceful, and self-motivated; possesses intellectual curiosity and the drive to independently explore and solve problems.
• Able to work independently as well as part of a broader team.
• Experience with AB testing a plus.
• Experience with LLMs or machine learning tools for data analysis is a bonus.
• Adaptable and comfortable wearing many hats in a rapidly changing industry and company setting.

 What you can expect in return:

• Full-Time, Salaried Position
• The opportunity to be part of something BIG

Freestar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

This role is not eligible for visa sponsorship

We are looking for a highly motivated and results-driven Head of Data to join our team full-time. In this strategic role, you will shape the vision, architecture, and delivery frameworks for Data Engineering, Data Science, Quant, and Data Analytics, unifying these teams into a single, high-impact function. This is a key leadership position, guiding both technical and managerial directions for our data organization.

We drive fintech innovation through deep analytical expertise and a data-first, engineering-driven approach.

Key Responsibilities

Data & Quant Leadership

• Define and lead the strategy across Data Engineering, Data Science, Quant, and Data Analytics, focusing on high business impact
• Build and manage cross-functional teams, including quants, data scientists, engineers, and analysts
• Drive advanced analytics, ML strategy, feature engineering, and model development with a focus on responsible AI
• Collaborate with stakeholders to turn complex business challenges into data-driven solutions

Data Engineering Leadership

• Design and evolve a scalable, reliable, and maintainable data platform architecture
• Oversee development of robust ETL/ELT pipelines and real-time data streams
• Establish engineering best practices: code reviews, CI/CD, data contracts, observability
• Drive technology selection and resource planning for ClickHouse, Spark, and supporting infrastructure
• Ensure data quality through monitoring, alerting, SLA ownership, and remediation processes

People & Cross-Functional Leadership

• Communicate effectively across technical and non-technical teams to influence decisions
• Lead cross-team processes (e.g., grooming, design reviews, retrospectives)
• Mentor team members, create growth plans, and foster a culture of psychological safety, accountability, and innovation

AI & LLM Strategy

• Define and drive GenAI and LLM strategy: identify high-value use cases, evaluate model providers (OpenAI, Anthropic, open-source), and lead end-to-end implementation
• Architect and oversee LLM-powered products: RAG pipelines, AI agents, and intelligent automation workflows integrated into core business processes
• Lead adoption of agentic AI frameworks (LangChain, LlamaIndex, AutoGen) to build autonomous multi-step reasoning systems
• Establish MLOps and LLMOps best practices: model versioning, evaluation frameworks, prompt management, and monitoring for drift and hallucinations
• Drive responsible AI governance: bias detection, explainability (SHAP, LIME), fairness auditing, and compliance with emerging AI regulations
• Champion AI-assisted development workflows (GitHub Copilot, Cursor) and foster an AI-augmented engineering culture across data teams
• Evaluate and integrate vector databases (Pinecone, Weaviate, pgvector) and embedding strategies to power semantic search and knowledge retrieval
• Collaborate with product and engineering to productionize AI features with robust feedback loops, A/B testing, and continuous model improvement

Requirements

• 7+ years of hands-on experience across Data Science, Quant, Data Engineering, delivering end-to-end solutions
• 3+ years of managerial experience, leading data teams including quants and data scientists
• Bachelor’s or Master’s degree in Computer Science, Mathematics, Physics, Engineering, or a related field
• Strong programming skills in Python, with experience writing clean, production-grade code
• Solid understanding of software engineering best practices (CI/CD, testing, code reviews, clean architecture)
• Practical experience with ML libraries and platforms (e.g., scikit-learn, XGBoost, PySpark)
• Deep understanding of core ML algorithms: regression, gradient boosting, time series, etc.
• Strong foundation in mathematical statistics, probability theory, and quantitative modeling
• Hands-on experience with LLMs, prompt engineering, and building production-grade AI systems (RAG, agents, fine-tuning)
• Familiarity with LLMOps tooling: experiment tracking (MLflow, W&B), vector stores, evaluation frameworks (RAGAS, DeepEval)
• Proficient in SQL and experience with analytical and OLAP databases
• English Upper-Intermediate

Nice to Have

• Experience with ClickHouse or other OLAP databases
• Background in trading or fintech
• Experience analyzing and modeling time series or high-frequency data
• Familiarity with anti-fraud systems, risk modeling, or portfolio analytics

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays according to current legislation
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Work with the best

We are Orderly, the ultimate destination for decentralized trading platforms. We are not satisfied with the limitations of centralized exchanges or the complexities of building decentralized order books. We aim to make trading easy, fast, and secure for everyone. How? By fusing the simplicity of CeFi with the power of DeFi.

At the heart of the issue lies “liquidity”. Builders often grapple with a paradox; traders need liquidity, but liquidity demands traders. Our solution is simple as is bold –concentrate all liquidity into one order book. One order book that connects all the liquidity in the crypto space.

Our ambition doesn't stop there. We're omnichain, championing chain abstraction. We envision seamless transactions, where the underlying blockchain is merely a detail. By concentrating liquidity, we aim to redefine the crypto landscape, making bridging and wrapped assets a thing of the past.

We are Orderly, and we are here to revolutionize DeFi, democratizing access to financial opportunities and fostering a fair, equitable paradigm for all.

A Glimpse into Your Future at Orderly Network

• What will you be working on?
  • Process, clean, and validate liquidity and trading data to ensure accuracy and usability.
  • Extract and transform trading data to generate regular reports (weekly/monthly) and support alerting mechanisms.
  • Monitor liquidity dashboards and identify anomalies in a timely manner.
  • Maintain and update market parameter configuration tables.
  • Support market maker onboarding and assist with incentive distribution processes.
  • Participate in data analysis for liquidity mechanism design and assist in testing new incentive models.
• Who will you be working with?
  • Work closely with the liquidity operations team on daily monitoring and execution.
  • Collaborate with product, trading, and data teams to ensure data accuracy and operational efficiency.
  • Support coordination with market makers during onboarding and ongoing operations.
• What challenges will you face?
  • Handling large volumes of trading data with high accuracy requirements.
  • Identifying anomalies and ensuring data quality in a fast-moving trading environment.
  • Balancing data processing, monitoring, and operational support tasks simultaneously.
  • Adapting quickly to evolving liquidity strategies and incentive mechanisms.

Interested in Learning More?

• Our hiring process begins by meeting with our People Team, who help facilitate the process of placing you in your new role. You can expect to share your experience and ideas in online video interviews with our hiring team, made up of management and potential new colleagues.
• If you have experience in developing trading systems or financial-related products is a plus.
• You can prepare for this interview by mentally organizing your strategies and opinions on topics such as Web3, cryptocurrency trading platforms, and your vision of how to succeed. 
• Share this! Don’t be afraid of friends or co-workers stealing this job! If you are amazing and smart we will find a place for you. Check out our External Referral Incentives Program as well. 

The Guidewire PolicyCenter Business Systems Analyst serves as a critical liaison between business stakeholders and technical teams, driving the successful delivery of insurance policy administration solutions. This role is responsible for gathering, analyzing, and translating business requirements into functional specifications within the Guidewire PolicyCenter platform.

Key responsibilities include collaborating with underwriting, product, and operations teams to understand business needs; configuring and supporting PolicyCenter functionalities; facilitating workshops and backlog refinement; and ensuring solutions align with business objectives and regulatory requirements. The analyst partners closely with developers, QA teams, and product owners to support design, testing, and implementation activities across the software development lifecycle.

The ideal candidate brings strong knowledge of Property & Casualty insurance processes, hands-on experience with Guidewire PolicyCenter, and demonstrated skills in requirements elicitation, Agile delivery, and stakeholder communication. A focus on problem-solving, continuous improvement, and delivering high-quality, scalable solutions is essential for success in this role. Up to date Guidewire Analyst ACE certification is required.

Pay Range:

• $66,500.00 - $92,000.00  

Salary is commensurate to experience, location, etc.

#VIZI

#LI-LM1

The Senior Epic Consultant is a key member of PivotPoint's Tier 2 Managed Service Division, responsible for configuring, managing and supporting clinical applications within the Epic electronic health record (EHR) software for healthcare clients. This role works support and maintenance tickets, performs routine build, participates in on-call rotation and works on special projects (including Epic Upgrades) as needed by the client.

Roles and Responsibilities:

• Serves as a primary analyst on routine maintenance, build and configuration in Epic. This entails:
  • Collecting, accurately documenting and resolving client trouble tickets and requests
  • Participating in after hours on-call rotation
• Leads application build for their areas regarding Epic Upgrades. This includes:
  • Nova Note Review
  • Nova Note Build
  • Unit testing, application testing and integrated testing
  • Supporting the go live in a command center setting
• Proactively identifies areas for improvement within applications and suggests potential solutions in coordination with other teams
• Mentors junior analysts on Epic build
• Builds strong relationships both with the client and their peers
• Other duties as assigned

Required Skills and Abilities

• Must have a strong personal drive for delivering great customer service and thrive in a fast-paced environment
• Ability to troubleshoot tickets, manage projects, and critically think
• Demonstrate knowledge of healthcare policies, procedures, information systems, Microsoft products and related IT systems
• Certified in primary application. Additional certifications in Epic, ITIL, PMP are a plus
• Ability to organize daily tasks, analyze data and make decisions based on the data

Education and Experience:

• Active Epic Inpatient (ClinDoc) certification 
• Additional Epic Certifications are a plus 
• Bachelor’s Degree and/or equivalent work experience
• Minimum of 2 years of healthcare experience

Work Location and Travel Requirements:

• This position is 100% remote

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment

• High-speed internet service
• Work in a distraction free workplace

About the Company

Essential Anesthesia Management strives to create authentic partnerships with various medical and business professionals to deliver the highest quality anesthesia care to both patients and healthcare facilities alike. EAM is a patient and provider first organization that provides high-quality, customized healthcare solutions. EAM boasts highly experienced anesthesia providers that service mainly hospitals, but also outpatient surgery center locations. Our company has experienced, and will continue to experience, rapid growth in the healthcare management industry. We are transitioning to internalizing clinical practice support functions to support this further growth.

General Description:

We are seeking a detail-oriented and analytical Senior Financial Analyst to join our finance team. This role is responsible for ensuring accurate and timely customer invoicing, supporting financial analysis, medical professional fee collections analyses, and driving effective accounts receivable management. The ideal candidate will demonstrate strong communication skills, excel in presenting financial insights to internal teams and customers alike, and strong Microsoft Excel skills.

This position offers an exciting opportunity for a motivated professional to contribute meaningfully to our financial reporting, customer engagement, and overall operational success. If you are an analytical thinker with strong communication skills and a passion for driving results, we encourage you to apply.

Key Responsibilities:

• Manage excel template to create and deliver accurate monthly customer invoices in accordance with complicated contract terms.
• Maintain and update invoice templates to reflect contract amendments and changes.
• Research and analyze customer expenses and professional fees collections data to develop detailed support analysis for customer invoices.
• Analyze and interpret complex data, providing actionable insights that may vary depending on the data set and contract requirements.  Proactively follow up with customers regarding outstanding accounts receivable to ensure timely collections.
• Collaborate with internal operations teams to provide insights and resolve invoicing or AR-related inquiries.
• Present financial analysis and insights directly to customers in a clear and professional manner.
• Assist in identifying process improvements to enhance billing accuracy and efficiency.
• Support audit requests and prepare documentation as needed.
• Review and verify medical billing data to ensure accuracy and compliance with contracts, amendments, policies, and procedures.
• Coordinate with finance and accounting to ensure proper account coding and reconciliation of payments and accounts.

Qualifications:

• Bachelor's degree in Finance, Accounting, or Business Administration.
• 3+ years of experience billing, invoicing, financial analysis, and other revenue analysis functions.
• Proficiency in Microsoft Excel with advanced knowledge of formulas, data analysis tools, and financial modeling.
• Strong analytical and critical thinking skills with a keen eye for detail.
• Excellent verbal and written communication skills, with the ability to present complex financial information to both internal and external stakeholders.
• Proven ability to manipulate and analyze large datasets, extracting key insights and presenting clear, actionable summaries to internal leadership and external customers.
• Strong understanding of the month-end close accounting cycle, as this role will partner closely with Accounting to ensure accurate financial results.
• Ability to manage multiple tasks, prioritize workloads, and meet deadlines in a fast-paced environment.
• Experience in healthcare, professional services, or contract-driven industries preferred.
• General knowledge of medical billing transactions and billing systems preferred.

Job Summary

The Business Systems Analyst will analyze customer processes and business needs and translate into business requirements documents.  This role will collaborate with stakeholders to define and develop technical solutions and ensure team understands business needs and requirements as well as manage the change of requirements throughout the project lifecycle using company requirements management frameworks and ensures standards are met.

Duties and Responsibilities

• Analyze customer processes and business needs and translate into business requirements documents.
• Collaborate with stakeholders to define and develop technical solutions and ensure team understands business needs and requirements.
• Work with project stakeholders in the elicitation and documentation of requirements.
• Identify possible requirements gaps for future needs. 
• Manage the change of requirements throughout the project lifecycle using company requirements management frameworks and ensures standards are met.
• Recommend business process improvements.
• Support QA testers in the development of test strategies and plans.
• Collaborate directly with teammates and business partners to build solutions that solve problems and are reusable, scalable, fast, and maintainable.
• Collect information on business needs and translate the data into technical requirement.

Experience and Education Requirements

• 2-4 years of experience in Solutions Analysis or Business Systems Analysis.
• Bachelor's degree in Business Administration, Computer Science, or similar or equivalent combination of education and experience.
• Experience in requirements gathering methodologies and the SDLC.
• 1+ years of experience with SQL.
• Experience with business requirements and business process analysis to ensure IT solutions meet the business's needs.
• Experience with industry standard business systems analysis techniques and processes, including user stories, UML diagraming, and process documentation.
• Understanding of APIs.
• Experience in technical business analysis in the life insurance and annuity domain.
• Advanced knowledge of SQL to understand, manipulate, and pull insights from data sets for business improvements; and help implement solutions.
• Experience with developing Source-to-Target-Mappings.

Preferred Requirements

• Jira experience.
• CBAP, aCAP, or CAP certification.
• Product Owner or ScrumMaster certification.
• Experience using process models, specifications, diagrams, and charts.
• Experience at an Insurance or Financial Services firm.
• Insurance and/or Life & Annuity industry experience.

Skills and Abilities

• Strong analytical, critical-thinking, and problem-solving skills.
• Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Ability to manage multiple tasks and deadlines simultaneously.
• Exhibits flexibility and tolerance for ambiguity with the ability to thrive in a rapidly changing business environment.
• Results-oriented.
• Dedicated work ethic.
• Strong interpersonal communication skills, written and verbal.

Other Requirements

• Perform other functions, duties and projects, as assigned.
• Regular and punctual attendance.
• Minimal travel required (less than 10%).

#LI-MB1 #LI-Remote

Job Summary

The Senior Middle Office Analyst will support the onboarding, validation, and ongoing data integrity of F&G’s $70+ billion investment portfolio. This role is primarily responsible for ensuring that new and existing investments fixed income securities are accurately set up, maintained, and reconciled within the firm’s accounting system of record.

The position partners closely with external asset managers and internal teams including Investment Accounting, FP&A, Tax, and Investment Strategy to investigate and resolve data discrepancies, support reporting accuracy, and maintain high-quality investment data throughout the trade lifecycle. This role reports to the Manager, Middle Office and contributes to process improvements across onboarding and reconciliation workflows.

Duties and Responsibilities

• Support the end-to-end investment onboarding process, with a focus on public and private fixed income securities
• Review and validate Security Master data for new investments, ensuring accurate setup and proper data flow into the accounting system
• Perform detailed reconciliations between external managers, custodians, and the accounting system to ensure completeness and accuracy of positions, cash flows, and security attributes
• Investigate and resolve data breaks, discrepancies, and exceptions in a timely manner, coordinating across internal and external stakeholders
• Maintain oversight of investment data quality, including monitoring and validating key attributes such as asset grouping and statutory accounting classifications.
• Assist with quarterly valuation support for private fixed income securities, including data validation and variance analysis
• Respond to ad-hoc requests from internal stakeholders with a focus on data accuracy and completeness
• Identify and implement process improvements to enhance efficiency, transparency, and control within onboarding and reconciliation processes
• Partner with team members to ensure cross-training and consistent execution of core middle office functions

Experience and Education Requirements

• Bachelor’s degree in Finance, Accounting, Economics, or Business
• 3–7 years of relevant experience in middle office, investment operations, or investment accounting (insurance or asset management preferred)
• Strong understanding of fixed income instruments and how they are represented within accounting or investment systems
• Hands-on experience with investment onboarding, security master data, and reconciliation processes
• Experience with Clearwater Analytics or similar investment accounting platforms preferred
• Experience with data analysis tools or business intelligence platforms is a plus

Skills and Abilities

• Strong attention to detail with a focus on data accuracy and integrity
• Solid understanding of the fixed income investment lifecycle, including trade capture, settlement, valuation, and reporting
• Proven ability to investigate discrepancies and resolve complex data issues
• Ability to manage multiple priorities in a fast-paced environment
• Effective communicator with the ability to collaborate across teams and with external partners
• Process-oriented mindset with a focus on continuous improvement and operational efficiency
• Self-motivated and able to work both independently and within a team environment
• Understanding of how investment data impacts downstream consumers including accounting, reporting, and analytics

Other Requirements

• Perform other duties and special projects as assigned
• Regular and punctual attendance
• Some travel may be required (less than 10%)

#LI-JB1

#LI-Remote

About the role

Grüns retail is scaling fast, and we're looking for a sharp CPFR Sr. Analyst to optimize supply chain performance and strengthen our relationships with key retail partners. This is a build role: you're establishing CPFR infrastructure for the Drug channel from the ground up, directly owning retailer relationships and day-to-day execution - with clear line-of-sight impact on some of the most important launches in Grüns' history. As we continue to expand across retail, so will your scope.

This role is part of our remote HQ! We have a fully remote, high-trust work environment - and also come together on a biannual basis for amazing off-sites where we can connect IRL. 

In this role, you will:

• Own end-to-end forecasting and replenishment for the Drug channel (CVS, Walgreens), including weekly demand planning, inventory monitoring, and retailer collaboration
• Serve as Grüns' primary point of contact with CVS and Walgreens inventory teams - building and managing bi-weekly cadence calls and owning the retailer relationship directly
• Establish a store audit and execution process - ensuring best-in-class store coverage at launch and driving swift issue resolution
• Monitor retailer POS and external forecast accuracy, flagging variances and leading root cause analysis when metrics drift
• Lead pre and post-analysis on all promotional activity to quantify lift, identify forecast gaps, and sharpen future planning
• Partner cross-functionally with Sales, Ops, and Analytics to align internal production plans with external retailer demand
• Expand CPFR coverage across additional retail channels as the business scales beyond Drug

We're looking for someone who:

• Has 2–4 years of experience in CPFR, demand planning, replenishment, or supply chain - with direct exposure to major retail accounts
• Has a track record of owning external retailer relationships directly - influencing replenishment decisions, managing forecast adjustments, and driving execution with retailer inventory teams
• Is proficient in Excel and Google Sheets, and comfortable building reporting and planning infrastructure in lean, scrappy environments
• Has managed forecasting at the retailer/SKU level and can speak to specific forecast accuracy metrics they've owned
• Has experience supporting or owning a retail launch - not just steady-state replenishment, but the execution demands of a new distribution set
• Drug channel experience (CVS, Walgreens) is a plus, particularly familiarity with their inventory systems and portals
• Holds a Bachelor's degree in Business, Supply Chain, Retail Management, or a related field

Approach to the role:

• On-shelf availability is non-negotiable for you - you monitor, flag, and act before a stockout has a chance to land
• You're high-agency - you don't wait to be told there's a problem, you build the systems that surface problems before they happen
• You communicate complex supply chain data clearly to retail partners and internal stakeholders alike - you know how to translate a forecast variance into a story with an action plan
• You're energized by ambiguity and early-stage build work - the fact that the playbook doesn't exist yet is an opportunity, not a blocker
• You're already thinking about how AI tools can extend your bandwidth and make your forecasting and reporting sharper

To Apply: 

Please enter your info and share a bit about yourself with us below. We ask that you do not use Chat GPT or similar tools to answer these questions, as it is our hope to genuinely get to know you and the way you communicate and think! We do love integrating these tools into our work though, and you’ll hear plenty more about that if you join us.

Compensation & Benefits:

At Grüns, we're committed to providing a competitive total compensation package — grounded in market data that considers our size, stage, industry, and location. For this role, the base salary range is $110,000 - $125,000 depending on experience, paired with a comprehensive benefits package designed to support the well-being and growth of our team.

Are you an experienced business consultant, strategist, analyst, digital marketer or technologist?  If so, then you are exactly who we are looking for!

You will work directly on projects with our high growth and fast paced clients, bring fresh ideas and direct the strategy that makes our critical data analysis drive growth for our clients. We do our work in a modern data stack environment, working with the best tools in the industry.

If you do not see a current opening that is the perfect fit for you but you feel you bring valuable "Mammoth" skills to the table please apply to the Aspiring Mammoth role and our recruiters will review your application.

Job Responsibilities

• Design and deploy CMMC-compliant enclave architectures in Azure: cloud-only (GCC/GCC High), hybrid (on-prem + GCC), and on-premises environments. Select and implement the appropriate topology (hub-spoke, segmented) based on client requirements. 
• Provision and configure Microsoft 365 GCC and GCC High tenants including initial setup, domain verification, licensing assignment, and tenant hardening.
• Configure Microsoft Entra ID: user provisioning, Security Groups, Administrative Units, Conditional Access policies (MFA, device compliance, location-based, session controls), Privileged Identity Management (PIM), and Identity Protection risk policies.
• Deploy and configure Microsoft Intune: device enrollment, compliance policies, configuration profiles, security baselines (CIS/STIG), BitLocker encryption with FIPS 140-2 compliance, Windows Update for Business rings, and application management via Company Portal.
• Deploy and configure Microsoft Sentinel: Log Analytics workspace setup, data connector deployment (M365, Entra ID, Defender, Azure Activity, Firewall, NSG flow logs), KQL-based analytics rules, automation playbooks (Logic Apps), and CMMC compliance workbooks/dashboards. 
• Deploy and configure Microsoft Defender for Endpoint: device onboarding, antivirus policies, Attack Surface Reduction (ASR) rules, endpoint DLP, network protection, web content filtering, and vulnerability management. 
• Configure Microsoft Purview: sensitivity labels (CUI, FCI, Public), auto-labeling policies, DLP policies across Exchange, SharePoint, Teams, and endpoints, and information barriers where required. 
• Design and implement Azure networking: Virtual Networks, subnets, NSGs, Azure Firewall, Azure Bastion, VPN Gateway (site-to-site and point-to-site), Private Endpoints, route tables, and DDoS Protection. 
• For hybrid environments: configure Azure AD Connect (or Cloud Sync), hybrid device join, pass-through authentication or password hash sync, split DNS, and Azure Arc for on-premises server management. 
• Configure encryption across the environment: BitLocker (XTS-AES 256), FIPS 140-2 compliance mode, TLS 1.2+ enforcement, VPN encryption (IKEv2/AES-256), and Purview encryption for CUI-labeled content. 
• Execute remediation tasks from the CMMC Remediation Tracker as assigned by the GRC Consultant. Each task maps a specific NIST 800-171 control objective to an Azure/M365 configuration with step-by-step instructions. 
• Capture and organize technical evidence for each implemented control: configuration screenshots, policy exports (JSON), audit log samples, compliance reports, and test results. 
• Support incident response capability deployment: Sentinel playbook creation, automated notification workflows, and incident response procedure testing. 
• Perform client environment migrations to GCC/GCC High (tenant-to-tenant migration using BitTitan, ShareGate, or native Microsoft tools). 
• Work across 4-7 concurrent client environments at various stages of build and remediation. 

Job Qualifications
Required Technical Experience

• Willing to work in a hybrid setup—remotely or on-site at client locations, as required.
• 3+ years hands-on experience administering Microsoft Azure and M365 environments in a professional capacity (not lab-only). 
• Direct experience configuring Conditional Access policies, Entra ID PIM, and identity architecture (cloud-only and hybrid with Azure AD Connect). 
• Direct experience deploying and managing Microsoft Intune for endpoint compliance, configuration profiles, security baselines, and BitLocker management. 
• Direct experience deploying Microsoft Sentinel including data connectors, KQL query writing, analytics rules, and automation playbooks. 
• Experience configuring Azure networking: VNets, NSGs, Azure Firewall or third-party NVA, VPN Gateway, and network security architecture. 
• Experience deploying Microsoft Defender for Endpoint including device onboarding, ASR rules, and vulnerability management. 
• Proficiency with PowerShell and Microsoft Graph API for automation and bulk configuration tasks. 
• Understanding of NIST SP 800-171 controls and how they map to specific Azure/M365 technical implementations. 

Strongly Preferred Technical Experience

• Experience with Microsoft 365 GCC or GCC High environments (tenant provisioning, licensing nuances, feature differences from commercial M365). 
• Experience with tenant-to-tenant migrations (commercial to GCC/GCC High) using BitTitan MigrationWiz, ShareGate, or native Microsoft tools. 
• Experience configuring Microsoft Purview: sensitivity labels, auto-labeling, DLP policies across Exchange, SharePoint, Teams, and endpoints. 
• Experience with FIPS 140-2 configuration and DISA STIG or CIS benchmark implementation via Intune or GPO. 
• Experience supporting defense industrial base (DIB) or federal contractor IT environments. 
• Experience with Azure Arc for hybrid server management and Azure Bastion for secure remote administration.

Required Certifications 

(must hold at least two from this list): 

• Microsoft Certified: Azure Solutions Architect Expert (AZ-305) - Architecture design and decision-making. 
• Microsoft Certified: Azure Administrator Associate (AZ-104) - Core Azure resource management. 
• Microsoft Certified: Security Operations Analyst Associate (SC-200) - Sentinel, Defender, and security operations. 
• Microsoft Certified: Identity and Access Administrator Associate (SC-300) - Entra ID, Conditional Access, PIM. 
• Microsoft Certified: Information Protection and Compliance Administrator (SC-400) - Purview, DLP, sensitivity labels. 
• Microsoft Certified: Endpoint Administrator Associate (MD-102) - Intune and device management. 

Preferred Certifications

(significant advantage): 

• CompTIA Security+ (SY0-701) 
• CMMC Registered Practitioner (RP) - Understanding of CMMC framework from technical perspective. 
• Microsoft Certified: Cybersecurity Architect Expert (SC-100) 
• Microsoft 365 Certified: Administrator Expert (MS-102) 
• Certified Information Systems Security Professional (CISSP) 
• GIAC certifications (GSEC, GCIA, GCIH) - Deep security operations knowledge. 

Skills & Competencies

• Execution-focused: ability to follow SOPs and runbooks precisely while identifying when something does not match documented steps and escalating appropriately. 
• Multi-tenant management: comfortable switching between 4-7 different client Azure/M365 environments daily without cross-contaminating configurations. 
• Documentation discipline: every configuration change is documented, every evidence artifact is captured, every deviation from the SOP is noted. 
• Troubleshooting: when Conditional Access blocks legitimate users, when Sentinel data connectors go unhealthy, or when WDAC blocks a required application, you can diagnose and resolve without waiting for escalation. 
• Security mindset: you understand why least privilege matters, why default-deny is the correct network posture, and why FIPS-validated encryption is required for CUI. 
• Clear written communication: when you find something in the client environment that does not match what the GRC Consultant scoped, you can document it clearly so the team can make decisions. 

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

About us:

Ambient Enterprises is an umbrella company for 25 recognized industry leaders in the custom HVAC market. We offer product expertise, technical and application support, system design, and operational support, thereby meeting our clients’ specific needs and requirements. Leveraging our market leadership in the commercial, industrial, healthcare/life sciences, and residential building markets, we are expanding our service and solution offerings and building our footprint both organically and through acquisitions.

Role: Business Analyst (Accounting & Data Focus)

We are seeking a highly skilled Microsoft Business Analyst with strong accounting knowledge and advanced data analysis expertise. This role bridges finance and technology by leveraging Microsoft tools (Dynamics, Power BI, Excel, SQL, etc.) to analyze financial data, streamline accounting processes, and deliver actionable insights that support strategic decision-making. The ideal candidate has both deep accounting expertise and strong technical acumen to translate complex business requirements into scalable solutions.

Responsibilities: 

• Collaborate with accounting, finance, and business stakeholders to gather, document, and analyze requirements.
• Translate accounting and financial processes into functional and technical specifications for Microsoft solutions (Dynamics 365, Power Platform, SQL Server, etc.).
• Design and build dashboards, reports, and data models in Power BI and Excel to deliver real-time financial insights.
• Support ERP (e.g., Dynamics 365 Finance & Operations, Business Central, or other Microsoft ERP platforms) configuration, reporting, and data integration.
• Identify opportunities for process automation within accounting and finance functions using Microsoft tools (Power Automate, Power Apps, etc.).
• Perform in-depth financial data analysis, reconciliations, and variance investigations to support decision-making.
• Partner with IT and finance teams to ensure data integrity, consistency, and compliance with internal controls.
• Provide end-user training and ongoing support for accounting and reporting systems.
• Assist with system upgrades, testing, and implementation of new Microsoft features and modules.
• Document workflows, data dictionaries, and technical solutions to support knowledge sharing and compliance.

Requirements: 

• Bachelor’s degree in accounting, Finance, Information Systems, or related field (CPA or CMA preferred).
• 5+ years of experience as a Business Analyst or Financial Systems Analyst, with strong exposure to Microsoft technologies.
• Solid understanding of accounting principles (GAAP/IFRS) and financial reporting.
• Proficiency in Microsoft Power BI, Excel (advanced formulas, Power Query, PivotTables), and SQL.
• Experience with ERP systems, ideally Microsoft Dynamics 365 (F&O, Business Central, or GP).
• Familiarity with Microsoft Power Platform (Power Automate, Power Apps) is a plus.
• Strong analytical skills with the ability to interpret complex financial and operational data.
• Excellent communication skills to bridge technical and non-technical stakeholders.
• Strong problem-solving, documentation, and project management skills. 

Preferred Skills:

• Experience integrating Microsoft tools with third-party applications.
• Knowledge of data warehousing concepts and ETL processes.
• Background in financial systems implementations, upgrades, or migrations.

Estimated compensation: $90,000-$103,000/yr with flexibility based on experience and skills.

Ambient provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Blue Rose Research is looking for an experienced political analyst ready to own client relationships, drive strategic decisions, and deliver work that matters in consequential races.

Blue Rose Research develops a wide range of cutting-edge products used by the most important progressive organizations in the country. Our research powers short-term and long-term strategy for advancing progressive causes and has a trusted track record among key decision makers.

The Blue Rose Research team has a storied history and has worked with central players to develop strategy and direct hundreds of millions of dollars of resources. The work produced by the team is widely regarded as among the most technically sophisticated in the space. If you join us, you’ll be plugging into a diverse team of decorated engineers, PhD data scientists and political insiders who are closely connected to some of the most important decision makers in the progressive ecosystem.

Leads on the Research Team at Blue Rose Research own the full lifecycle of Blue Rose's client partnerships, serving as the senior point of contact across the progressive community while leading internal coordination among data scientists, machine learning engineers, and analysts to deliver results. The insights from our products are used for understanding the issues important to the American public, what policies should be supported, how best to argue for them, and much more. We are responsible for research products that are scalable, robust, accurate, and useful.

We’re a fast and dynamic team, and you’ll be contributing to an increasingly rapid cadence of research projects with a growing roster of clients from across the progressive political world. The ideal candidate brings substantive political expertise, sharp judgment about what matters and why, and the ability to move seamlessly between technical teams and senior clients without losing anything in translation.

We offer a competitive salary, medical, dental, and health benefits, and the ability for you to be your full self at work! While the work is remote, most of the team is NYC based where we have an office.

Salary range: $145-$180k per annum, commensurate with experience. This position is full time. Remote allowed, Washington D.C. area preferred.

Your work would likely include:

• Owning and cultivating a significant book of business end to end: methodology, margins, timelines, and outcomes, ensuring nothing falls through the cracks regardless of who is executing day-to-day
• Serving as a credible external face for Blue Rose with clients, political partners, and vendors in a way that advances the firm's reputation and evidence-based theory of change
• Exercising the independent judgment to push back, reframe, or say no when the situation calls for it
• Producing client-ready presentations and deliverables that can go out the door without review; knowing what's worth sharing with the broader Democratic community and what isn't, drawing on deep political and methodological context
• Designing and fielding surveys at scale across multiple simultaneous projects, with rigorous attention to quality, timeline, and budget
• Working with and mentoring junior team members, reviewing their work and supporting their growth
• Translating fluently between data scientists and engineers on one side and clients and political strategists on the other
• Identifying and developing new approaches to how Blue Rose analyzes, interprets, and communicates its research

Qualified candidates ideally:

• Have deep roots in Democratic politics; you’ve been in the industry for a ~decade or more, and have spent several cycles in a senior role
• Have extensive experience in a client-facing or senior stakeholder-facing role
• Can comfortably explain basic modeling and regression techniques for a non-technical audience
• Are comfortable with SQL and relational databases; can quickly orient to a new dataset, perform exploratory analysis, spot data quality issues, and justify decisions about how to handle imperfect data
• Have strong oral and written communication skills, and demonstrated proficiency with producing formal deliverables, from memos to presentations to proposals 
• Have a desire to work in multi-disciplinary teams with engineers, machine learning data scientists, statisticians and political experts. Are excited about working with less-technical stakeholders and seeing how their work impacts real-world decision making
• Enjoy and have experience working in fast-paced environments turning around a high volume of relatively small projects
• Enjoy spending as much of your time interacting with other people as you do getting in the weeds of data and methodology
• Are solutions-oriented, have strong attention to detail, and are a creative thinker who isn’t daunted by open-ended research questions
• Are a kind person and a team player who contributes to a warm working environment

We don’t expect every applicant to have expertise in every area listed above. We encourage you to apply if you don’t feel your experience and background sound like a perfect fit. Many of our team members have taken an unusual path to get to where they are today, and our unique and diverse perspectives make us more effective. We also believe strongly in our team’s ability to learn and excel at new skills and challenges. Join us!

Job Title: Agentic AI Product Manager
Location: Remote/USA
Reports to: Agentic AI COE Leader

Position Overview:
We are seeking a highly motivated Agentic AI Product Manager to drive the market launch and IP roadmap of our innovative AI-powered solutions collaborating with sales, marketing, consulting and development. This role will work closely with the Agentic AI COE Leader to transform cutting-edge technologies—including autonomous agents, LLMs, and multi-agent systems—into scalable, customer-centric products integrated with platforms like ServiceNow.

The ideal candidate will have strong experience in AI product lifecycle management, cross-functional collaboration, and aligning technology capabilities with business goals.

Key Responsibilities:

Product Strategy & Market Analysis

- Understand competitive market intelligence and conduct research to inform our AI roadmap and features while ensuring product/market fit.

- Define product requirements and roadmaps in partnership with the Agentic AI COE Leader and cross-functional teams that results in customer impact (cost reduction, time savings, strategic differentiation, etc.)

- Support the COE Leader in assessing AI innovation opportunities across industries. And translate strategic AI innovation goals into tangible product development initiatives.

- Identify use cases where agentic AI can enhance and/or orchestrate enterprise workflows, particularly on ServiceNow.

- Develop ROI models and frameworks for realizing value of our AI offerings and solutions

Cross-functional Collaboration

- Collaborate with sales, solution consulting, design, engineering, data science, and ServiceNow platform teams to deliver high-impact AI capabilities and IP

- Work closely with client-facing teams to identify POC’s opportunities, prioritize features, gather feedback and ensure adoption (i.e. production rollout) success.

- Work with our engineering teams to facilitate the agile development processes, define epics, elaborate user stories, translate and prioritize backlog and conduct retrospectives

AI IP Development

- Manage product lifecycle from ideation to launch, with a strong emphasis on usability, performance, ROI and business outcomes.

- Ensure products integrate seamlessly with ServiceNow (e.g., ITSM, HRSD, SecOps).

- Oversee feature validation, testing, and iteration using agile methods and customer feedback.

Market Awareness & Launch

- Stay informed on emerging trends in agentic AI, LLMs, multi-agent systems, and enterprise automation.

- Evaluate and prioritize experimental ideas, proof-of-concepts, and beta features with our clients and partners.

- Participate and orchestrate market awareness events like webinars, client roundtables, analyst presentations, partner briefings, etc.  

- Assist in developing product marketing collateral such as data sheets, product positioning, FAQ’s, sales enablement, etc.

- Ensure product success in market measured by IP and services revenue from AI products and the number of production go-lives

Qualifications:

- Bachelor’s or Master’s degree in Computer Science, Business, Engineering, or a related field.

- 3+ years of experience in product management with a focus on AI, machine learning, or enterprise software.

- 7+ years of experience in a consulting or a product company.

- Experience integrating AI solutions into platforms like ServiceNow or similar enterprise systems.

- Strong understanding of AI/ML concepts including LLMs, autonomous agents, and NLP.

- Experience with AI cloud services from AWS, Google GCP, Azure, etc.

- Experience in launching enterprise AI solutions with exposure to AI governance, ethics, responsibility, etc.

- Experience working in services or consulting environments preferred specifically with AI

Preferred Skills:

- Familiarity with ServiceNow’s AI features (e.g., Virtual Agent, Predictive Intelligence).

- Data Science and Python experience

- Understanding of MLOps lifecycle and human-in-the-loop design.

- Strong storytelling, prioritization, and stakeholder communication skills.

- Industry knowledge in sectors such as BFSI and Telecom, is a plus.

Senior Product Manager, Mobile Apps (6-month contract)

Summary

Wikimedia is looking for an experienced product manager (6-month contract) for the Mobile Apps team in our Product department. The Product department builds the wiki experiences that enable our communities to achieve our vision: a world in which every single human being can freely share in the sum of all knowledge. This is an opportunity to have a tremendous impact on one of the most beloved parts of the internet.

Wikipedia is one of the most popular media properties in the world, visited by over 1 billion people a month across over 300 different languages. All this knowledge is created and managed by more than 200,000 volunteer editors. The Wikipedia mobile apps are a fast and fun way to read Wikipedia. The Wikipedia apps for Android and iOS are ad-free and available in more than 300 languages. They are the best place to be a fan of Wikipedia and to learn.

As a product manager with the Mobile Apps team (contract), you will work with engineers, designers, community members, other product managers, and our volunteer community to deliver on the reader strategy, with a focus on improving the experience of our most committed app users. This is a contract position to cover a parental leave (6 months). 

Candidates must be available for critical meetings and synchronous work between 14:00-19:00 UTC.  This role will report to the Lead Product Manager, Mobile Apps.  

You are responsible for:

• Leading the product development process to refine, develop, and deliver features that deepen app retention, support the Active→Contributor funnel, and sustain app donors, within the guardrails of our OKRs and strategic direction. 
• Collaborating with fellow apps product managers to stay aligned on higher-level strategic priorities, identify, and execute the direction of the apps team
• Work with the other apps product managers to discover and define new opportunities to set future KRs
• Producing and updating community facing documentation
• Setting priorities for a cross-functional product team of a designer, engineering manager, software engineers, QA engineer, data analyst, and community relations specialist.
• Experimenting, releasing, and iterating intentionally to provide incremental value rapidly and validate hypotheses.
• Using quantitative and qualitative methods to evaluate impact.

Skills and experience:

• 5+ years of experience as a Product Manager
• 3+ years of experience managing user-facing products in a mobile first environment, working on Android or iOS applications
• Demonstrated success in launching new features in large-scale consumer apps
• Experience working with cross-functional teams
• Success making decisions in fast-changing and ambiguous situations
• Experience working in an agile or iterative software development environment
• Commitment to diversity, equity, and inclusion
• Strong listening skills
• Ability to clearly communicate plans and results to stakeholders and collaborators verbally and in written form
• Bachelor’s degree or equivalent in relevant work experience
• A desire to make meaningful contributions to knowledge equity, free culture, and open access

Additionally, we’d love it if you had:

• Experience with a two-sided platform or marketplace product
• Experience with personalization features
• Proficiency with data, reporting, analytics, or A/B testing
• Experience building products that support positive user habits, engagement, or ongoing value creation over time
• Experience with fully remote, geographically distributed, and asynchronous teams
• Experience working with communities, volunteers, or open source projects
• Experience editing Wikipedia or contributing to other wiki projects
• Experience with users in emerging markets, such as the Middle East, Africa, South Asia, or Latin America
• Fluency in a language other than English

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated hourly rate range of this position for applicants based within the United States is US$52/hour to US$80/hour with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

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We are looking for a highly organized and detail-oriented finance professional with 3+ years of experience in FP&A or financial controlling to support our FP&A team. The role requires strong ownership of reporting deliverables and transactional quality control, with advanced Excel/Google Sheets and PowerPoint skills to drive management reporting, AP process and ensure high data quality. The ideal candidate demonstrates exceptional attention to details, strong communication skills, and the ability to consolidate and analyze data from multiple systems, detect issues, and convert numbers into clear insights for management.

 WHAT YOU’LL BE DOING:

• Work closely with Accounting, Reporting, Tax and Financial Controllers to support the monthly management reporting close by cleansing, validating, and consolidating data from diverse sources (ERP, procurement system, and cross-functional inputs)
• Own procure-to-pay monitoring for assigned entities: track requests/payments, resolve issues, and ensure complete audit/tax/reporting documentation through rigorous compliance checks (contract terms, allocation, classification) in coordination with process stakeholders
• Maintain financial data integrity across complex Google Sheets models, ensuring critical financial data is accurate and accessible for the wider Finance team
• Build high-quality reports and presentations for leadership (PowerPoint storytelling, dashboards, clear takeaways)
• Partner with stakeholders across the business to gather timely inputs for short-term forecasting cycles
• Prepare supporting calculations (e.g., intercompany charges) and incorporate them into reporting and forecasting to support financial decision-making
• Proactively optimize processes by identifying data "pain points" and support implementation of scalable solutions to continuously improve data quality and reporting efficiency.

 WHAT WE LOOK FOR IN YOU:

• A solid foundation in finance with a deep understanding of core financial statements (P&L, BS, CF) under IFRS
• Experience working with ERP systems is a must; procurement software experience is a plus
• Exceptional attention to detail to drive the AP process with high accuracy and a meticulous approach to work, driven by a commitment to high-quality results
• Basic understanding of financial documentation (invoices, contracts, closing documents)
• Advanced Excel & Google Sheets skills to work with complex tables and models, including large datasets with strong data discipline
• A 'Visual-architect' mindset with excellent PowerPoint skills to create clean executive-level decks with comprehensive storytelling, charts, and structured narratives. Basic PowerBI experience is a plus
• Proactive mindset with an interest in improving and streamlining finance processes
• Outstanding communication skills and ability to collaborate with different stakeholders across the business
• Fluency in English (written and spoken) with the ability to present financial insights clearly to diverse stakeholders

WHY SHOULD YOU JOIN OUR TEAM?

• The company supports your professional growth
• Cutting-edge hardware and technology
• A welcoming international team of highly qualified professionals
• Remote work from anywhere in the world
• Access to any of our global offices anytime
• Flexible schedule
• 40 paid days off
• Competitive salary

About the Role

We are seeking a highly knowledgeable and media-savvy Financial Market Analyst to join our team. This role combines deep analytical expertise with strong communication skills. You will be responsible for delivering high-quality market insights, producing daily/weekly analytical content, and representing the company across financial media, interviews, podcasts, webinars, and industry events.

This is a high-visibility role suited for someone who lives and breathes the financial markets, can translate complex ideas into clear insights, and is comfortable being the public face of a global fintech brand.

Key Responsibilities

Market Research & Analysis

• Monitor global financial markets across FX, indices, commodities, equities and macroeconomic developments.
• Produce daily, weekly, and monthly market analysis reports, forecasts, and commentary.
• Identify market trends, trading opportunities, and risk factors relevant to our clients.
• Develop thematic deep-dives (e.g., macro outlooks, sector trends, crypto market structure analysis).
• Collaborate with internal teams (product, marketing, PR) to ensure accuracy and alignment of all market-related communications.

Content Creation

• Write high-quality market analysis articles, newsletters, and research briefs.
• Produce short-form and long-form commentary suitable for social media, blogs, and client communications.
• Prepare visual market insights – charts, infographics, and data-driven storytelling.
• Support educational content (market explainers, trading insights, video scripts).
  
  

Media Representation

• Act as the face of the company in financial media.
• Provide expert commentary for TV interviews, radio, press quotes, podcasts, and webinars.
• Build and maintain relationships with journalists, editors, and media outlets.
• Participate in industry events, conferences, and panel discussions as a company representative.
  
  

Internal Collaboration

• Work closely with PR & Communications to ensure consistent narratives.
• Align insights with product launches, campaigns, and marketing initiatives.
• Provide internal briefings to leadership regarding market conditions and emerging risks.

Required Skills & Qualifications

Technical & Market Expertise

• 3-7+ years of experience as a market analyst, strategist, economist, or related role.
• Strong understanding of macro trends, global markets, technical analysis.
• Solid analytical skills with experience using charting tools, economic calendars, and market data platforms.

Communication & Media Skills

• Exceptional writing ability – clear, concise, engaging.
• Strong on-camera presence, confident public speaking, and ability to simplify complex concepts.
• Prior media experience is a strong advantage (interviews, quotes, commentary).
• Ability to adapt tone and message depending on the channel (press, social, clients).

Personal Attributes

• Comfortable taking initiative with minimal supervision.
• Highly articulate, detail-oriented, and intellectually curious.
• Resilient under fast-paced market conditions with tight deadlines.
• Able to balance accuracy with speed of delivery.

Preferred Qualifications

• Degree in Finance, Economics, Business, or related field.
• Professional certifications (CFA, CMT, etc.) are a plus.
• Experience with trading platforms or derivatives markets.
• Familiarity with market fundamentals, on-chain data, and digital asset trends.
  
  

What We Offer

• Competitive compensation package.
• Opportunity to become a recognized public market expert and grow your personal brand with the backing of a leading fintech company.
• Global exposure via top-tier media networks.
• High degree of autonomy and the ability to shape market narratives.
• Collaborative, innovative, and growth-focused work environment.

What is the Technical Support Analyst role?

The Technical Support Analyst serves as the first line of support for our customers, partners, and care teams, ensuring they have seamless experiences with platform. You will provide excellent customer service, problem diagnosis, and creative resolution for CopilotIQ+Biofourmis products and supporting technologies. This role is critical to maintaining the trust and satisfaction of those who rely on our platform to deliver care.

In this position, you will be the voice of support for our users, handling inquiries via phone, email, and other channels with professionalism and empathy. You will troubleshoot issues, guide users through our applications, and maintain detailed documentation to support continuous improvement. Over time, you will become a trusted resource for both customers and internal teams, known for your ability to resolve issues quickly while maintaining exceptional service standards.

What you’ll be doing:

• Provide exceptional customer service in person, via phone, and email as appropriate, ensuring all users feel supported and valued
• Resolve help desk issues including troubleshooting hardware and software issues with urgency and accuracy.
• Assist users with application navigation, helping them understand and effectively use platform features
• Perform user administration duties, including setting up accounts for new customers and managing user access
• Provide prompt and accurate feedback to customers, keeping them informed throughout the resolution process
• Maintain detailed documentation of issues, resolutions, and customer interactions to support knowledge sharing and process improvements
• Collaborate with Product, Engineering, and Operations teams to escalate complex issues and communicate customer feedback
• Contribute to ongoing process improvement efforts by identifying trends in support issues and recommending solutions

What you’ll bring

• 2-5 years of experience in a technical support or analyst role interfacing with internal or external customers
• Bachelor's degree or equivalent degree in a relevant field, or equivalent experience
• Customer-first mindset with empathy, patience, and dedication to delivering outstanding service experiences
• Excellent troubleshooting and problem-solving skills across different platforms and devices, with the ability to diagnose issues methodically and think creatively about solutions
• Strong communication and organizational skills, with the ability to explain technical concepts clearly to non-technical users
• Ability to work well with people and within cross-functional teams, maintaining professionalism under pressure
• High attention to detail and commitment to maintaining accurate documentation and following established processes