***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Senior Account Director, you’ll be responsible for working with clients in the Healthcare division. You will have a broad and varied background with hands-on experience across many digital marketing channels and tools. This role will work to drive performance through integrated marketing tactics across paid, owned and earned channels. As a seasoned business consultant, the Senior Account Director will guide and counsel clients on how marketing tactics can drive business outcomes. The Senior Account Director will manage direct reports and lead cross-functional account teams of highly-talented marketers by working closely to optimize their efforts and provide strategic guidance. In collaboration with Account Managers, they will spearhead service expansions, manage media, craft testing roadmaps and lead tactical pivots when necessary. Additionally, you will demonstrate exceptional leadership by gaining trust and providing unmatched strategic insight to their cross-functional account teams. Within the Client Services department, the Senior Account Director will also be responsible for leading key initiatives within the team such as talent acquisition, training or product quality. This is an exciting role for a seasoned digital marketer seeking an opportunity to lead innovative, growth-oriented  marketing campaigns.

Responsibilities:

• Client-centric Communication: Establishes a strong relationship with client key decision makers by hosting monthly one-on-one check-ins to review holistic business performance, gauge sentiment, solicit feedback and share additional opportunities to support the business goals
• Marketing Strategy: Leads the cross-functional account teams with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives; Demonstrates proficiency in cross-channel media planning and testing roadmaps, including the connection of a client’s product, audience and media
• Client Performance & Results: Ensures that at least 75% of their client roster is hitting their goals/forecast targets within the partnership.
• Data-driven Insights: Leverages data and analytics, such as first-party data tools like Google Analytics and Looker Studio, to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps
• Measurement Frameworks: Uses overlapping datasets to find the truth and make better marketing decisions; Prioritizes business metrics to guide strategy and budgets; Leverages platform or attribution metrics to inform tactical daily optimizations; Uses incrementality to validate when needed
• Team Coaching and Development: Leads by example and practices servant leadership; Delivers timely, specific feedback to team members to up-level business acumen and connect the marketing objectives to business objectives
• Existing Account Manager Support: Shadows and provides coaching and feedback to new hires within the first 90 days and/or existing Account Managers to ensure high product quality and assist in coaching any skill gaps
• Client Portfolio: Manages a diverse set of clients totaling with specific target monthly recurring revenue
• Client Retention: Leads the contract renewal strategy by following the established client renewal process and timelines.  Takes a proactive approach to the process, beginning at least 90 days in advance of the contract expiration date by preparing the  presentation and proposal development alongside the Account Manager to extend client partnerships.  Reviews and analyzes client contracts on a regular basis to ensure goals are on target
• Service Expansions: Works with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships. 
• Own the strategic coaching and development of Account Managers and Resource Team leads, ensuring teams can independently connect channel execution to client business outcomes and confidently lead client conversations
• Elevate client-facing excellence across accounts, coaching teams on storytelling, executive presence, and emotional intelligence to deliver clear, polished recommendations
• Scale team capability and consistency, developing AMs as strategic leaders, reinforcing shared expectations across accounts, and balancing client demands with team capacity to drive sustainable performance.
• Department Operations: Plays an active role in supporting key department initiatives such as recruitment, staffing, training, onboarding and more
• Specialty Focus Area: Identifies a focus area within the department that aligns with the individual’s skill set; Creates a roadmap alongside the Account Manager to enhance and optimize that focus area (e.g., Training, Reporting, Talent Acquisition)
• Responsible for other tasks and projects as assigned by Client Services department leadership, as needed
• Employ AI technologies to enhance and optimize business processes

Role Requirements:

• Bachelor's Degree in Marketing, Communication or related discipline
• 10+ years cross-channel digital marketing experience, including: strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency
• Proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics
• Strong understanding of paid media, particularly Google Ads and Meta Ads
• Working knowledge of SEO, Analytics, and Creative workflows and deliverables
• Experience speaking to business-level metrics such as LTV:CAC, ROAS, etc.
• Proficiency in establishing goals for clients and validating forecast scenarios to show a path to goal
• Campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment
• Ability to quickly build rapport and develop relationships with executive-level points of contact
• Desire to work in a role that functions as both a marketing consultant and a business consultant for clients
• Highly dependable individual who thrives in a fast-paced environment and is a self-starter; Emanates high energy and a positive attitude
• Entrepreneurial spirit with a passion for problem-solving, continued learning and personal growth

Key Performance Indicators (KPIs)

• Division ETCR or Expansion to Churn Ratio (as established quarterly)
• Division Team Retention Rate of 90%+
• Client Retention Rate of Book of 96%+
• Deliverable timeliness: 95% on time delivery
• NPS for Account Director Portfolio (8 or above)
• MRR: $100k+ monthly revenue

Most Important Things (MITs)

• Team Coaching and Development
• Marketing Strategy, Development and Execution
• Client Retention and Client Revenue Growth

Benefits & Perks:

• Base salary paid in USD + commission opportunities
• Unlimited Time Off available on day one
• Fully flex work environment: full-remote, in-office, or hybrid
• Healthcare stipend: $50/month to support your healthcare or insurance costs
• National Holidays + 2 Mental Health Recharge Days per year
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

The Project Coordinator is responsible for supporting the successful delivery of digital marketing campaigns, working closely with cross-functional, multi-project teams to ensure deliverables are completed on time and on budget, according to defined scope and timeline.

They will help build project pland and schedules, oversight of all project activities toward these objectives, applying technical, theoretical, and managerial skills to meet project requirements while fostering strong professional relationships, that include track progress, identify needs, support day-to-day project activities and foster relationships across team.

You Will:

• Assist in development, maintenance and execution of project plans throughout the life of assigned project(s)
• Contribute to continual process and people management innovation, supporting effective delivery of solutions
• Support the team by reviewing project briefs and turning them into clear deliverables, timelines, and requirements.
• Learn how to use existing PMO practices and templates to support building accurate project timelines, outlining key activities and dependencies to help ensure projects are delivered on time and stay on track. Provide team with clear communication on the upcoming milestones
• Observe financial and resourcing processes and practices, actively participate in resourcing planning and maintenance of accurate bookings, ensure timely updates in internal systems, and communicate changes as needed
• Assist in acquiring appropriate resources to meet project needs
• Assist in planning and managing internal and external project communications, including providing clear status updates, flagging risks or issues early, and collaborating with senior team members on solutions.
• Assist in identifying, analyzing, prioritizing, mitigating and communicating project risk.
• Assist with scheduling and organizing internal meetings, capturing notes, feedback, and tackling timely recaps and follow-ups
• Review meeting notes, identify what’s relevant for your team, and flag questions, blockers, or changes to senior team members.
• Prepare status updates and, when needed, join internal meetings to share progress, and align on next steps.
• Support Delivery and Account teams by helping document deliverables, and timings, and checking that details are accurate and up to date.
• Help keep project trackers (e.g., hot sheets, schedules) current by updating relevant items and following up on action items with guidance.
• Work closely with senior Delivery team members to learn best practices and contribute to cross-tactic coordination and problem-solving within your role.

You Have: 

• Bachelor’s Degree or equivalent experience
• Strong business acumen in project planning and management
• Exceptional attention to detail and organization; able to prioritize effectively in fast-paced, cross-functional environments
• Clear and confident communication — written and verbal — able to interface across disciplines and flag risks early
• Comfort using and experimenting with productivity tools (e.g., AI tools like ChatGPT, Gemini, Copilot) for tasks such as summarizing content, drafting communications, automating research, or analyzing data
• A strong sense of ownership and initiative — consistently raises their hand to take on responsibility and drive work forward
• Ability to adapt quickly to change and thrive in evolving environments with shifting priorities
• Strong critical thinking and problem-solving skills
• Comfort calling out risks, asking thoughtful questions, and pushing for clarity or alignment
• A curious and growth-oriented mindset, open to learning new disciplines, tools, and ways of working
• Experience or exposure to scheduling and project management tools (e.g., Jira, Smartsheet, Trello, Outlook, Teams, Excel, Workfront) and the ability to learn new platforms as needed
• A teachable, coachable, “can-do” attitude and a collaborative team mindset
• Exposure to digital execution environments — supporting digital channels like websites, banners, and social media workflows

What We Offer 

• Global maternity and parental leave 
• Competitive benefits packages
• Vacation, compassionate leave, wellness days, and flex days
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts 

The Project Coordinator is responsible for supporting the successful delivery of digital marketing campaigns, working closely with cross-functional, multi-project teams to ensure deliverables are completed on time and on budget, according to defined scope and timeline.

They will help build project pland and schedules, oversight of all project activities toward these objectives, applying technical, theoretical, and managerial skills to meet project requirements while fostering strong professional relationships, that include track progress, identify needs, support day-to-day project activities and foster relationships across team.

You Will:

• Assist in development, maintenance and execution of project plans throughout the life of assigned project(s)
• Contribute to continual process and people management innovation, supporting effective delivery of solutions
• Support the team by reviewing project briefs and turning them into clear deliverables, timelines, and requirements.
• Learn how to use existing PMO practices and templates to support building accurate project timelines, outlining key activities and dependencies to help ensure projects are delivered on time and stay on track. Provide team with clear communication on the upcoming milestones
• Observe financial and resourcing processes and practices, actively participate in resourcing planning and maintenance of accurate bookings, ensure timely updates in internal systems, and communicate changes as needed
• Assist in acquiring appropriate resources to meet project needs
• Assist in planning and managing internal and external project communications, including providing clear status updates, flagging risks or issues early, and collaborating with senior team members on solutions.
• Assist in identifying, analyzing, prioritizing, mitigating and communicating project risk.
• Assist with scheduling and organizing internal meetings, capturing notes, feedback, and tackling timely recaps and follow-ups
• Review meeting notes, identify what’s relevant for your team, and flag questions, blockers, or changes to senior team members.
• Prepare status updates and, when needed, join internal meetings to share progress, and align on next steps.
• Support Delivery and Account teams by helping document deliverables, and timings, and checking that details are accurate and up to date.
• Help keep project trackers (e.g., hot sheets, schedules) current by updating relevant items and following up on action items with guidance.
• Work closely with senior Delivery team members to learn best practices and contribute to cross-tactic coordination and problem-solving within your role.

You Have: 

• Bachelor’s Degree or equivalent experience
• Strong business acumen in project planning and management
• Exceptional attention to detail and organization; able to prioritize effectively in fast-paced, cross-functional environments
• Clear and confident communication — written and verbal — able to interface across disciplines and flag risks early
• Comfort using and experimenting with productivity tools (e.g., AI tools like ChatGPT, Gemini, Copilot) for tasks such as summarizing content, drafting communications, automating research, or analyzing data
• A strong sense of ownership and initiative — consistently raises their hand to take on responsibility and drive work forward
• Ability to adapt quickly to change and thrive in evolving environments with shifting priorities
• Strong critical thinking and problem-solving skills
• Comfort calling out risks, asking thoughtful questions, and pushing for clarity or alignment
• A curious and growth-oriented mindset, open to learning new disciplines, tools, and ways of working
• Experience or exposure to scheduling and project management tools (e.g., Jira, Smartsheet, Trello, Outlook, Teams, Excel, Workfront) and the ability to learn new platforms as needed
• A teachable, coachable, “can-do” attitude and a collaborative team mindset
• Exposure to digital execution environments — supporting digital channels like websites, banners, and social media workflows

What We Offer 

• Global maternity and parental leave 
• Competitive benefits packages
• Vacation, compassionate leave, wellness days, and flex days
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts 

The Designer is responsible for the execution of high-quality visual and interactive web design deliverables, actively contributing to the successful implementation of website redesigns and scalable digital experiences.

This role focuses on crafting modern, engaging web experiences, combining strong visual design with interaction thinking. The Web Designer will contribute to end-to-end website redesigns, helping define layouts, UI components, and design systems that align with both user needs and business goals. By maintaining high design standards, strong attention to detail, and a proactive mindset, this role contributes to project success, client satisfaction, and the evolution of our creative culture.

You Will 

• Design high-fidelity web interfaces, layouts, and UI components
• Contribute to full website redesigns from scratch, from concept to final delivery
• Create interactive and visually engaging design solutions
• Build and maintain design systems and component libraries in Figma
• Apply Atomic Design principles and scalable frameworks
• Produce and refine visual assets, including hero images and compositions (retouching, layout refinement)
• Ensure pixel-perfect execution and strong attention to detail
• Collaborate, build, and maintain rapport with Design Leads, developers, and cross-functional teams
• Participate in client and internal presentations, communicating and justifying design decisions
• Anticipate and flag risks related to quality, timelines, or delivery
• Balance creative exploration with time constraints in a fast-paced environment
• Provide reliable quality assurance on all visual design deliverables

You Have

• Stay up to date with web design trends, tools, and best practices
• Balance strategic development with client objectives.
• Stay up to date with recent design trends and new technologies.
• 2+ years of experience in web design, visual design for web, or digital product design
• Strong portfolio showcasing web design, UI systems, and interactive experiences
• Advanced proficiency in Figma (components, libraries, and design systems)
• Solid understanding of design systems frameworks (e.g., Atomic Design)
• Strong knowledge of layout, typography, and visual hierarchy
• Experience designing scalable web components and full-site experiences
• Good understanding of UX principles and interaction design
• Proficiency in Adobe Photoshop (asset editing, hero images, retouching)
• English proficiency (B2+ reading, writing, and conversation)
• Strong design portfolio including pieces for international clients.
• Experience working with design teams in at least 2 of these areas: on print, visual design, digital marketing, social media, illustration and motion areas, preferably for international clients and global brands.
• Solid understanding of interactivity and animation principles and best practices.
• Understanding of digital marketing, online advertising and business strategy concepts.
• Extensive knowledge of Figma, Photoshop
• Solid knowledge of Keynote, PowerPoint, After Effects, Premiere.
• Knowledge of productivity tools: MS Office (Word, Excel, Outlook), remote collaboration tools (Slack, Zoom, Drive, Box, Paper, Evernote) and workflow management tools (Jira, Trello, Asana, Basecamp).

The Front-End Developer (FED) is responsible for completing front-end tasks and providing support to AEM web applications. The FED is able to work independently in basic tasks, assuming ownership for the design and programming required. For more complex work, this individual will rely on existing designs and seek guidance from more senior team members. The FED should also be able to provide constant progress status to a senior level as needed and estimates for his tasks, that must be approved by his senior or technology lead of the current project. A FED works with web applications and a variety of front-end technologies including HTML5, JavaScript and CSS. You Will

• Collaborate in implementing data exchange between application layers and AEM components
• Work closely with Delivery, Creative/UX, Analytics/SEO, Business, Technology, and QA teams to ensure quality and timely web development
• Translate graphical designs and wireframes into fully styled markup code for AEM components (Touch UI Dialog, HTL/Sightly, HTML, JavaScript, and CSS)
• Implement technical solutions following the Capability's best practices and AEM design patterns
• Debug or troubleshoot issues in existing web applications and provide solutions
• Provide constructive feedback on operational processes (e.g., development/QA, Release etc.) when opportunities for improvement are identified
• Ensure concise and clear documentation is maintained for all projects as dictated by each Capability's guidelines and best practices
• Provide accurate status updates and task estimates to senior team members in a timely manner
• Take ownership of assigned tasks and work independently while knowing when to escalate or seek guidance
• Stay abreast of new technical skills, knowledge, and capabilities that can benefit project, team and personal performance
• Participate in code reviews and knowledge-sharing sessions with team members

You Have

• At least 2-3 years of professional experience working with Front-End technologies
• BS in Computer Science or related technical discipline; or equivalent experience as Software Development in exact areas of expertise required for CM (Digital Agencies projects, Web development projects, SCRUM/Agile software projects).
• Proficient experience designing and developing web applications using HTML5, CSS3, and JavaScript (ES6+)
• Proven fluency and practical experience in React or similar major JavaScript libraries/frameworks (Angular, Vue.js)
• Proficient knowledge of cross-browser, cross-device compatibility, and responsive web development (Mobile First approach)
• Understanding of modern web development practices including MVC architecture, Object-Oriented development, and Responsive Web Design
• Minimum 1+ years of hands-on experience with Adobe Experience Manager (AEM) for content and component development
• Knowledge of AEM technologies: HTL (HTML Template Language), Sling Models, and JCR concepts, Clientlibs, Touch UI Dialogs (Granite UI and Coral UI) etc.
• Experience debugging or troubleshooting web applications using debugging tools such as browser plugins, IDEs, or debugging proxies
• Experience working with version control systems (Git, GitHub, Bitbucket)
• Work experience with data transfer formats popular in web applications (JSON, XML)

What We Offer

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• End-of-year closure days (not deducted from vacation balance)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $136M ARR and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking an Head of Talent Acquisition to join our team!

About the Role:

We are looking for a hands-on recruiting leader to help scale Backblaze’s talent function across the US and globally. This role will lead an existing team of three recruiters while also serving as a strategic partner to the CHRO and senior leadership team on talent strategy, workforce planning, and market insights. It is a leadership role, but also a very operational one, with responsibility for building strong recruiter performance, improving hiring quality, and creating a more scalable recruiting infrastructure through AI, automation, and data-driven processes. This person will drive Director+ and executive hiring, manage agency partnerships with clear expectations and cost discipline, and help shape how Backblaze attracts technical talent across Engineering, Cloud, and AI/ML. The ideal candidate brings deep experience in SaaS recruiting, global hiring across the US, LATAM, and APAC, and the ability to influence senior stakeholders while still being willing to stay hands-on in a fast-moving environment

What You’ll Do

• Lead and scale an existing team of 3 recruiters (2 US-based, 1 Philippines), setting the standard for recruiter performance, coaching, and accountability - this is a team, tech, and talent developer role.
• Serve as a strategic thought partner to the CHRO and senior leadership team on talent strategy, workforce planning, and market intelligence - bringing a proactive point of view on hiring trends, talent availability, and competitive positioning rather than waiting for headcount approvals to land.
• Adopt an AI and automation-first approach to recruiting infrastructure, while maintaining a people-first candidate and hiring manager experience.
• Drive Director+ recruiting by partnering with internal recruiters and external vendors. Set clear expectations, timeline accountability, and cost discipline - able to run a search themselves, assign to a member of the recruiting team,  and credibly challenge or redirect agency recommendations.
• Build and evolve Backblaze's recruiting infrastructure - ATS optimization, sourcing strategy, pipeline analytics, and intake rigor - partnering with HRBPs to translate headcount plans into execution across all our teams, including AI-adjacent and AI-native roles.
• Bring deep US and global hiring expertise to a distributed team, operating effectively across US time zones from a LATAM base with fluency in cross-border hiring practices and EOR frameworks - and the credibility to influence hiring managers at every level of the organization.
• Own hiring effectiveness across Backblaze, with accountability for quality of hire, funnel performance, and hiring outcomes; establish clear metrics and drive continuous improvement. 

Right Fit

• 8+ years of experience in recruiting, including leadership of high-performing teams
• 3-5+ years of experience managing and developing recruiters in a fast-paced technology/SaaS environment.
• Comfortable operating hands on including managing a focused requisition load
• Background recruiting for technical roles (Engineering, Cloud, AI/ML)
• Experience hiring across in the US, LATAM, and APAC, ideally including EOR and offshore environments
• Deep understanding of AI-first recruiting technologies and experience integrating them into the core of the recruiting software stack to drive efficiency and quality.
• Proven track record of building or scaling recruiting functions and improving hiring outcomes.
• Demonstrated ability to own and improve the quality of hire, not just time to fill.
• Strong experience using data and funnel metrics to drive recruiting performance and decisions.
• Experience leading Director+ and executive searches, both directly and through search firms.
• Ability to partner with and influence senior leaders on hiring strategy, leveling, and talent decisions.
• Experience building structured, scalable recruiting processes (ATS, interviewer training, intake rigor).
• Comfortable operating in a fast-moving, ambiguous environment with high expectations.

Bonus Points For:

• Experience in SaaS, infrastructure, or usage-based business models.
• Experience building and developing prospective recruiting analytics and reporting frameworks.

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

We seek a highly skilled and experienced General Accountant to join our dynamic finance team in San José, Costa Rica. This role will be instrumental in ensuring the accuracy and integrity of our financial reporting, managing complex accounting processes, and providing crucial support to the financial management. The ideal candidate will possess a strong understanding of accounting standards, tax regulations, and financial compliance, along with advanced analytical and problem-solving skills.

You will: 

• Prepare and analyze financial reports, ensuring compliance with IFRS, US GAAP, or NIIF standards
• Manage month-end, quarter-end, and year-end closing processes, including account reconciliations and journal entries
• Oversee general accounting functions, providing support to financial management. Ensure the accuracy and efficiency of accounting processes, preparing monthly, quarterly, and annual working papers
• Ensure standards and policies are adhered to, and internal controls are in place to support accounting processes and Sarbanes Oxley requirements
• Maintain a thorough understanding of Costa Rican tax regulations, auditing requirements, and fiscal laws. Ensure compliance with Free Trade Zone regulations
• Manage and analyze cash flow, providing insights and recommendations to optimize it
• Support internal and external audits, ensuring compliance with accounting standards and regulatory requirements
• Utilize and maintain accounting software, ensuring data integrity and efficient reporting
• Identify and implement process improvements to enhance efficiency and accuracy in accounting operations

You have: 

• 3 to 5 years of experience in accounting, auditing, treasury, cash flow management, or finance
• Proven experience in financial reporting, account reconciliations, and closing processes
• Strong knowledge of accounting standards (IFRS, US GAAP, NIIF), tax regulations, and financial compliance
• Proficiency in accounting software
• Advanced cash flow management expertise
• Knowledge of taxation, auditing, fiscal regulations, and Free Trade Zone laws
• Strong attention to detail, organizational, and analytical skills
• Leadership and teamwork abilities
• Effective communication and time management
• Financial analysis and strategic decision-making
• Acts with integrity and responsibility in fund and asset management
• Familiarity with foreign currency transactions is a benefit
• B2 English Level

What We offer:    

• Global maternity and parental leave   
• Work-life balance  
• Competitive benefits packages   
• Vacation, compassionate leave, wellness days, and flex days   
• Access to online services for families and new parents  
• Diversity and Inclusion Board with 13 affinity groups   
• Internal learning and development programs   
• Asociación Solidarista - You can join voluntarily 

“The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible!  Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.  The ask stems from our want to:  

Strengthen opportunity for continuous learning  

Improve collaboration and team relationships.  

Increase employee engagement  

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.”  

The Project Manager reports to a Program Manager. Works closely with Directors and Subject Matter Experts, designers, developers and quality to ensure flawless project execution, efficient resource allocation, project financial sanity and client satisfaction. He/She supports grows project delivery discipline and helps to develop processes, documentation, standardization and tools. He/She is a key player on building high-energy, multi-disciplinary teams. He/She is interested, invested and passionate about the industry, the clients we serve, and the work produced.

You will: 

• You will:

• Manage end-to-end campaign delivery: concepting, development, execution, trafficking, and evaluation.

• Ensure the entire team understands the project tools and workflows (Smartsheet, Figma).

• Facilitate clear communication between creatives, strategists, production, and account teams.

• Identify blockers early, propose solutions, and keep the project moving forward.

• Maintain a big-picture view of integrated campaigns, ensuring all components align within the ecosystem.

• Support teams across North America and LATAM, navigating fast-paced, high-visibility projects.

• Act as internal POC for assigned projects, including set-up and running of meetings, recording and distributing actions, flagging and communicating risks 

• Lead small to medium-sized projects with budgets likely under $500K and with teams of 10 or fewer, with direction from Associate Program Director or above 

• Collaborate to ensure the work stays on brief, client needs and feedback are understood and addressed, and the work delivered is of high quality 

• Communicate day-to-day with clients on project intake, status, and updates and facilitate conversations for clarity of feedback/setting of expectations 

• Work through dependencies and decisions required with internal teams and third parties • Identify and act on organic account growth opportunities in partnership with Client Services 

• Perform analysis and report on project health, attend finance meetings to inform account health (Metrics include: Remaining forecast, forecast to completion, burn (actuals) to date, % project progress, % budget utilized)

• Facilitate (when appropriate) in project retrospective and sunsetting process 

• Act as a beacon of best practice within the account and discipline 

• Mentor emerging talent and provide career development aligned with CM expectations

• Be an active and visible presence in the office and online, shares at Town Halls, All Hands, Snack N Learns 

• Actively and visibly champion the work and team 

• Participate in global Project Delivery initiatives and bring forward ideas on how to improve processes and build community within the discipline

You have: 

• Experience in digital agencies / creative agencies / marketing environments, ideally on large or global accounts.
• 5+ years of experience managing a variety of digital project types; site builds, e-commerce, marketing campaigns, micro-sites, and maintenance
• Background working on integrated campaigns (digital, CRM, social, retail, mass media).
• Strong communication and collaboration skills for cross-functional teams.
• Advanced English skills, comfortable working with international teams.
• Ability to stay self-driven, proactive, and solution-oriented in a fast-paced environment.
• Critical thinking to understand the full ecosystem of a campaign and how each team contributes.
• Flexibility and adaptability to shifting priorities and project needs.
• Familiarity with Smartsheet and Figma (or ability to learn quickly).
• Resource management within the Solution Delivery team including balancing priorities, timelines, mix and casting while understanding and supporting the objectives and motivations of everydiscipline. 
• Proven ability to successfully manage multiple stakeholders and work on large-scale digital projects, including but not limited to implementing processes to ensure high-quality deliverables for our client
• Mastery of office productivity tools such as Excel, Word, MS Project, Visio, PowerPoint, and Keynote.
• Deeply understand the main forms of digital and traditional marketing and how they differ 
• Understand the ways media lives in projects, with a mastery level understanding of media types (paid, owned, earned + audio, video, social, etc.) and the ability to manage medium to large sized projects with a media component
• Mastery level knowledge of collaboration and issue tracking tools such as Box, Jira, Confluence, Teams 
• Mastery in completing tasks in office productivity tools such as Excel, Word, Keynote, and PowerPoint at a project and portfolio level 
• Mastery in completing tasks with project management tools such as Tenrox, Smartsheet, and Halo/Abacus at a project and portfolio leve
• Superb verbal and written communicator (Advanced English)
• Excellent presentation and storytelling skills 
• Excellent organization and time management skills 
• Adaptable and flexible

What we offer: 

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

This role is part of the team responsible for delivering enterprise-level digital solutions using Adobe Experience Manager (AEM). The Back End Developer will act as a key contributor, providing expertise in AEM Cloud and Java development, and supporting the implementation process through high-quality, scalable code. You will collaborate closely with the Technical Lead, Technical Director, Project Management, and Frontend teams to deliver efficient and reliable solutions. This role is in the organization to provide expertise in specific platforms that are commonly leveragedby clients. Output of this role is to develop code as a part of the implementation process.

You Will:

• Act as a subject matter expert in platform development, primarily working on Adobe Experience Manager (AEM Cloud) projects
• Support technical design and backend development in collaboration with Tech Leads and Project Managers
• Develop unit test cases and perform unit testing
• Build and maintain integrations between AEM and other enterprise systems (RESTful services, APIs)
• Troubleshoot and resolve issues within the AEM platform and related services
• Manage and support content deployment workflows within AEM Cloud
• Collaborate closely with frontend developers to ensure seamless integrations
• Participate in Agile workflows, including ticket management, status updates, and documentation (Jira, Confluence)
• Support QA teams during testing phases and contribute to overall product quality
• Be a source of expertise on platform development projects [e.g., Adobe Experience Manager projects]
• Develop and maintain backend services [e.g., sling servlets, sling models, OSGi components andservices, workflows, etc. for AEM.]
• Develop Unit test cases and perform unit testing
• Manage and develop the integrations between various systems and the platform
• Troubleshoot issues that arise on the platform [e.g., AEM]
• Manage and maintain the content deployment workflows in the platform
• Support quality assurance team in testing activities

You Have:

• Hands-on experience with:
  • Adobe Experience Manager (AEM), ideally AEM Cloud
  • Java development (core and frameworks)
  • RESTful web services and system integrations
  • Frameworks and tools such as Sling, JCR, OSGi
  • Git / Bitbucket
  • Jira and Confluence
  • Web development tools and frameworks [JSP, JavaScript, HTML 5 and CSS]
  • Using Code Editors like Visual Studio Code, IntelliJ IDEA or similar
• Ability to build systems that are easy to use, maintainable and scalable
• Ability to effectively contribute to enterprise-grade development projects
• Good understanding of the need to test and document your code with an excellent attention to detail
• Ability to deliver maintainable and scalable code on time
• Ability and desire to thrive in a fast-paced, client-service environment
• Ability to learn and adapt to new technologies quickly
• Excellent verbal and written communicator, ability to speak tech to non-tech people
• Should be able to efficiently update on task status, blockers, dependencies on time
• Moderate experience in platforms and content management systems [Adobe Experience Manager]

Nice to have:

• JIRA, Confluence, SharePoint Site is an asset
• Docker, Vagrant, Chef or Puppet is an asset
• Configuring web servers such as Apache or NGINX is an asset
• Configuration management is an asset [e.g., OSGi configurations]
• Using and configuring build automation tools [Maven, Jenkins, TeamCity, Bamboo]

What we offer: 

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

As a Marketing Science Senior Analyst, you will co-lead the design and execution of measurement strategies, advanced analytics, and content intelligence programs that drive media performance in B2B environments.  

You will partner with stakeholders to translate business objectives into KPIs, build scalable frameworks, and deliver actionable insights that optimize campaigns across creation and progression. Your expertise in data science, reporting, and testing ensures that marketing investments are measurable, transparent, and continuously optimized.  

You will: 

Measurement Strategy  

• Build and maintain measurement frameworks mapping campaign objectives to KPIs.  

• Assess current measurement approaches and recommend updates aligned with media plans.  

• Establish baselines using historical data and ensure governance protocols are documented.  

• Share updated frameworks with stakeholders to inform insights, learnings, and optimizations.  

Content Intelligence & Insights 

• Deliver regular insights and optimization recommendations (monthly cadence).  

• Support Quarterly Business Reviews with reporting and analysis.  

• Provide creative and media optimization recommendations.  

• Develop recap deliverables for prioritized campaigns and key moments.  

Advanced Analytics  

• Conduct analyses aligned to the Learning Agenda (e.g., forecasting, correlation studies, brand sentiment, ad- fatigue).  

• Build descriptive and inferential statistical models to evaluate campaign effectiveness.  

• Develop machine learning models for personalization, lead scoring, and progression analysis.  

Learning Program  

• Design and scale a structured Learning Agenda across media activities.  

• Build testing frameworks (A/B/M/V) and deliver test readouts.  

• Document best practices and maintain a centralized Learning Library dashboard.  

Data & Dashboards  

• Build and manage unified data foundations integrating campaign, programmatic, partner, and brand study data.  

• Establish anomaly detection mechanisms and QA processes.  

• Design and maintain dashboards (campaign performance, programmatic/social, partner data, brand studies).  

• Ensure taxonomy alignment across data sources and reporting views.  

Tagging, Trafficking & Taxonomy  

• Consult on tagging, trafficking, and UTM requirements to ensure measurement consistency.  

• Generate and manage Creative IDs (CID) database.  

• Support QA processes and flag trafficking issues based on anomaly detection.  

Collaboration & Leadership  

• Provide direction to associate analysts and analysts.  

• Contribute analytics content for proposals, pitches, and thought leadership initiatives.  

• Partner with stakeholders to align measurement, insights, and optimization priorities.  

You have: 

• B.S. degree in a quantitative or technical field (Economics, Mathematics, Computer Science, Business, etc.)  

• 3–5 years of experience leading analytics deliverables in media marketing science, ideally within B2B contexts.  

• Expertise in analytics platforms (Adobe Analytics, Adobe Experience Platform, Google Analytics, enterprise analytics tools, tag management systems).  

• Strong proficiency in Python, R, SQL, or other statistical programming languages.  

• Experience with ETL/data integration, automated reporting pipelines, and anomaly detection.  

• Skilled in data visualization platforms (Tableau, PowerBI).  

• Familiarity with machine learning techniques applied to media performance and personalization.  

• Experience analyzing B2B digital channels (paid search, display, CRM-driven campaigns, ABM (Account based marketing) platforms.  

• Understanding SEM, CRM, and account-based marketing integration within broader media strategies.  

• Knowledge of market research techniques and their application to media optimization.  

This role ensures that media marketing science is directly tied to business outcomes. By building robust measurement frameworks, delivering content intelligence, and driving advanced analytics, you will empower enterprise clients to optimize campaigns, enhance customer experiences, and achieve measurable growth in B2B markets.  

What We Offer:   

• Global maternity and parental leave   
• Work-life balance  
• Competitive benefits packages   
• Vacation, compassionate leave, wellness days, and flex days   
• Access to online services for families and new parents  
• Diversity and Inclusion Board with 13 affinity groups   
• Internal learning and development programs   
• Asociación Solidarista - You can join voluntarily 

“The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible!  Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.  The ask stems from our want to:  

Strengthen opportunity for continuous learning

Improve collaboration and team relationships.  

Increase employee engagement  

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.”  

This role is part of the team responsible for delivering enterprise-level digital solutions using Adobe Experience Manager (AEM). The Back End Developer will act as a key contributor, providing expertise in AEM Cloud and Java development, and supporting the implementation process through high-quality, scalable code. You will collaborate closely with the Technical Lead, Technical Director, Project Management, and Frontend teams to deliver efficient and reliable solutions. This role is in the organization to provide expertise in specific platforms that are commonly leveragedby clients. Output of this role is to develop code as a part of the implementation process.

You Will:

• Act as a subject matter expert in platform development, primarily working on Adobe Experience Manager (AEM Cloud) projects
• Support technical design and backend development in collaboration with Tech Leads and Project Managers
• Develop unit test cases and perform unit testing
• Build and maintain integrations between AEM and other enterprise systems (RESTful services, APIs)
• Troubleshoot and resolve issues within the AEM platform and related services
• Manage and support content deployment workflows within AEM Cloud
• Collaborate closely with frontend developers to ensure seamless integrations
• Participate in Agile workflows, including ticket management, status updates, and documentation (Jira, Confluence)
• Support QA teams during testing phases and contribute to overall product quality
• Be a source of expertise on platform development projects [e.g., Adobe Experience Manager projects]
• Develop and maintain backend services [e.g., sling servlets, sling models, OSGi components andservices, workflows, etc. for AEM.]
• Develop Unit test cases and perform unit testing
• Manage and develop the integrations between various systems and the platform
• Troubleshoot issues that arise on the platform [e.g., AEM]
• Manage and maintain the content deployment workflows in the platform
• Support quality assurance team in testing activities

You Have:

• Hands-on experience with:
  • Adobe Experience Manager (AEM), ideally AEM Cloud
  • Java development (core and frameworks)
  • RESTful web services and system integrations
  • Frameworks and tools such as Sling, JCR, OSGi
  • Git / Bitbucket
  • Jira and Confluence
  • Web development tools and frameworks [JSP, JavaScript, HTML 5 and CSS]
  • Using Code Editors like Visual Studio Code, IntelliJ IDEA or similar
• Ability to build systems that are easy to use, maintainable and scalable
• Ability to effectively contribute to enterprise-grade development projects
• Good understanding of the need to test and document your code with an excellent attention to detail
• Ability to deliver maintainable and scalable code on time
• Ability and desire to thrive in a fast-paced, client-service environment
• Ability to learn and adapt to new technologies quickly
• Excellent verbal and written communicator, ability to speak tech to non-tech people
• Should be able to efficiently update on task status, blockers, dependencies on time
• Moderate experience in platforms and content management systems [Adobe Experience Manager]

Nice to have:

• JIRA, Confluence, SharePoint Site is an asset
• Docker, Vagrant, Chef or Puppet is an asset
• Configuring web servers such as Apache or NGINX is an asset
• Configuration management is an asset [e.g., OSGi configurations]
• Using and configuring build automation tools [Maven, Jenkins, TeamCity, Bamboo]

What we offer: 

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

What We Offer:

• Global maternity and parental leave  

• Work-life balance 

• Competitive benefits packages  

• Vacation, compassionate leave, wellness days, and flex days  

• Access to online services for families and new parents 

• Diversity and Inclusion Board with 13 affinity groups  

• Internal learning and development programs  

• Asociación Solidarista - You can join voluntarily 

“The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible!  Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 3 days a week. 

Role Overview

This role is responsible for executing on the account and office-level vision and priorities within the organization.

The main output of this role is to own Marketing Science deliverables across a broad range of initiatives.

Career development is typically provided by Marketing Science Leads, but may be adapted depending on the account or office location.

The nature of the role is that of a learner, expected to develop an intermediate understanding of Marketing Science while owning project contributions for client-facing deliverables.

Core Responsibilities

Analytical & Technical Expertise

2-3 years of demonstrated experience with at least two of the following areas:

• Testing and optimization

• Statistics

• Data visualization

• Tagging

• Reporting

Communication & Insight Delivery

• Ability to communicate complex analysis clearly and effectively in an easy-to-understand manner.

• Ability to communicate effectively with day-to-day clients.

• Ability to compose client communications with clear grammar and structure.

Collaboration & Commercial Awareness

• Ability to support colleagues in selling analytics work.

• Ability to manage multiple deliverables simultaneously and transition efficiently between them.

Presentation & Stakeholder Engagement

• Ability to present low to mid-complexity projects confidently to internal stakeholders.

Marketing & Media Knowledge

Understanding of the following concepts (as relevant to the role):

• Main forms of digital marketing and how they differ

• How traditional advertising is planned and executed

• Different types of media channels

• Principles of Search Engine Marketing (SEM)

• How CRM activities are planned and executed

• How market research can enhance analytics work

Skills

Soft Skills

• Curiosity

• Critical thinking

Hard Skills

• Proficient understanding of:

  • Adobe Analytics

  • Google Analytics

  • Media tools

• Basic ability to navigate technical or analytical challenges.

• Intermediate knowledge and working experience with agency technology platforms.

Key Activities

• Solve well-defined analytical problems with guidance.

• Work closely with and mentor Associate Analysts.

• Assist in the ideation, development, and execution of measurement strategies and frameworks.

What We Offer:

• • Maternity and parental leave extra days
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, and flex days
  • Access to online services for families and new parents
  • Diversity and Inclusion Board with 12 affinity groups
  • Internal learning and development programs
  • Enterprise-wide employee discounts
  • And more…

Marketing Science Analyst (Test & Learn)

San Jose, Costa Rica

As a Marketing Science Analyst, your curiosity never ends. The next question is always on your mind, helping you to understand how marketing science fits in the big picture of a project. You bring in 1 to 3 years of experience, owning marketing science deliverables across a broad range of initiatives, with a strong focus on in-market testing and evaluation. You understand the nature and purpose of the main Digital marketing channels, enjoy collaborating with others, and are able to communicate clearly and effectively.

 You will:

• Support the design and execution of Test & Learn programs, including hypothesis development, experimental design, test setup, and statistical evaluation of results.
• Assist in the ideation, development, and execution of measurement frameworks, including recommendations on experiment type (A/B/n, matched control, pre/post, geolocation, and incrementality studies).
• Translate complex test results into clear and actionable insights through storytelling and data visualization.
• Gather marketing data across paid and owned channels to analyze campaign performances, understand user behaviors, and report findings.
• Collaborate with internal teams and partner agencies to deliver cohesive, insight-driven recommendations to internal stakeholders and clients.
• Occasionally support senior colleagues with analytics material for new business pitches and request for proposals.
• Build and maintain reusable analysis templates and code (SQL, R, or Python) to streamline and scale measurement.

You have:

• Top-notch communication and collaboration skills.
• Strong attention to detail and comfort managing complex, fast-moving testing programs.
• Hands-on experience with common digital testing scenarios (e.g., creative tests, audience/targeting tests, budget allocation tests, or landing page tests) OR formal education including coursework in experimental design and statistical evaluation (e.g., identifying groups, controlling variables, calculating statistical significance).
• Familiarity with statistical analysis techniques and quantitative methods.
• Comfort working with imperfect, observational data and applying appropriate techniques for bias reduction to derive credible directional insights.
• Strong understanding of digital media channels (e.g.: Social, SEM, SEO, OLV, etc.) including how each one works and how they interact with one another.
• Ability to efficiently manage multiple projects at the same time, proactively communicating needs, roadblocks, and statuses to the necessary people.

What We Offer:

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Role Overview

This role is responsible for leading the execution of the account and office-level vision and priorities within the organization.

The main output of the role is to deliver Marketing Science projects, deliverables, and related work to clients across a broad range of initiatives.

Career development is typically provided by Marketing Science Directors or Senior Directors, but may be adapted depending on the account or office location.

The nature of the role is that of a leader, expected to understand Marketing Science at an advanced level and lead project contributions for client-facing deliverables.

Core Responsibilities

Leadership & Problem Solving

• Identify, build, and lead teams to solve complex business and analytical problems.

• Provide leadership over project delivery and ownership requirements.

• Manage both Analysts’ deliverables and your own deliverables, ensuring that the Marketing Science Associate Director or Director maintains visibility into project progress.

Marketing Science Expertise

5-8 years of experience with at least two and deep understanding of at least four of the following areas:

• Data architecture (ETL / data integration)

• Automated data ingestion and reporting

• Data science and statistical programming

• Testing and personalization

• Data visualization

• Website platform implementation

Data Storytelling & Insights

• Excel in data storytelling.

• Guide junior team members in translating findings into clear and actionable insights for clients and stakeholders.

Business Development

• Participate in business development activities, including:

  • Shaping analytics content

  • Recommending methodologies and technologies

  • Estimating level of effort

  • Supporting appropriate resource allocation

Communication & Presentation

• Provide feedback and refinement for presentations.

• Deliver high-level presentations to both internal and external stakeholders.

Skills

Soft Skills

• Strong interpersonal and team-building skills.

• Ability to foster a cohesive and effective work environment.

• Proactively check in and report on team members’ needs.

• Ability to refine communication to meet client expectations and business objectives.

• Strong capability to communicate effectively with senior clients and stakeholders.

Hard Skills

• Advanced understanding of:

  • Adobe Analytics

  • Google Analytics

  • Media tools

• Ability to navigate technical and analytical challenges.

• Advanced knowledge and practical experience with agency technology platforms.

Key Activities

• Provide work and team leadership across projects.

• Ensure project delivery standards and ownership are maintained.

• Lead the ideation, development, and execution of measurement strategies and frameworks.

• Provide career development guidance, leadership, and support to Analysts and Analyst teams.

• Support Marketing Science Directors and Senior Directors in scoping Marketing Science staffing and team management needs.

What We Offer:

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

Project Manager profiles

This role is for a post-production expert, with experience in motion graphics, editorial, VFX and general post-production pipelines.  
You will be working with global clients across some of the biggest brands in the world. Your role will range from creating sizzle reels, to managing extensive post-production pipelines, including projects originating in Unreal Engine that move through VFX , compositing and color grading workflows. 
You at times will be working with a large team, with motion artists, 3D artists, editors, sound artists, creative directors, and producers globally, so an ability to work and collaborate with a team is important.  

You Will: 

• Work alongside a team in end-to-end productions, including concepting, creative ideation, animatics, rough cuts, final edits, versioning, optimization and scaling
• Create high quality visually impactful motion design
• Guide and mentor emerging talent, with the support of your team lead
• Evolve and move the work forward daily
• Contribute in meetings and conversation with teams on ways to elevate the work
• Ensure that all motion graphics adhere to brand guidelines and project specifications throughout the creative process

You Have: 

• Strong post-production focus with a generalist foundation 
• Editorial expertise in Premiere and DaVinci Resolve 
• Motion graphics in After Effects 
• VFX compositing in After Effects (tracking, layering, compositing workflows) 
• Fusion experience, including MultiMatte EXR compositing workflows from Unreal Engine or other 3D software (Nuke experience is also an asset) 
• Professional color grading in DaVinci Resolve 

• Global maternity and parental leave 
• Work-life ballance
• Competitive benefits packages 
• Vacation, compassionate leave, wellness days, and flex days 
• Access to online services for families and new parents
• Diversity and Inclusion Board with 13 affinity groups 
• Internal learning and development programs 
• Asociación Solidarista - You can join voluntarily

As a User Experience Designer, you’ll shape the user experience of our clients’ digital products with a focus on intuitive, elegant, and technically sound solutions. You’ll bring deep empathy for both the end user and our clients’ business goals while balancing creativity and technical feasibility.

Your day-to-day will include organizing content, developing information architectures, documenting scenarios and use cases, and delivering detailed wireframes and functional specifications. You’ll own key areas of work from design through completion—shaping major features, contributing to the design and development process, and ensuring milestones are met on time with high-quality outcomes.

This role will be client facing. You’ll join team meetings, represent the creative mission, and collaborate directly with cross-functional stakeholders beyond the design team. You’ll need to navigate complex technical environments, engage with developers, and become a subject matter expert on the systems you’re designing for.

• Please note this role is 3 days per week in our office in Heredia, Costa Rica***

You Will

• Design holistic systems, flows, and interfaces for web apps and web portals, creating simple yet sophisticated interactions.
• Dive into the details to fully understand complex systems, proactively asking questions to deepen your knowledge.
• Create detailed wireframes, visual compositions, and prototypes that clearly communicate design intent, supported by user insights and analytics.
• Collaborate seamlessly with internal and external engineering teams, creating and maintaining design systems and interaction specifications.
• Guide and mentor other designers, raising the quality of work across the team.
• Facilitate design studios and working sessions with autonomy, leading mid-level project work with confidence.
• Stay informed on emerging tools and design concepts, contributing to pitches and business development efforts as needed.
• Foster team culture through collaboration, positivity, and openness to learning and feedback.

You Have

• 3–5 years of experience in UX or product design, ideally with exposure to web portal/web app environments.
• Strong communication skills to articulate complex ideas to designers, developers, and non-technical team members.
• Proven track record of creative problem solving for large-scale, complex digital platforms.
• A detail-oriented and highly organized working style with the ability to multitask and meet deadlines.
• High proficiency in tools like Figma and Adobe Creative Suite.
• A portfolio showcasing work on complex digital products, technical projects, and collaboration with development teams.
• Prior experience designing within Salesforce or other CRM platforms is a plus
• Strong communication skills and ability to collaborate effectively with cross-functional teams.
• Experience working in Agile or fast-paced environments, contributing to sprints and stand-ups (plus).

• Global maternity and parental leave 
• Work-life ballance
• Competitive benefits packages 
• Vacation, compassionate leave, wellness days, and flex days 
• Access to online services for families and new parents
• Diversity and Inclusion Board with 13 affinity groups 
• Internal learning and development programs 
• Asociación Solidarista - You can join voluntarily

Kepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers. We do this by acting as clients’ agency of record, as their in-house team, or some hybrid of the two – and by harnessing data and technology across all paid digital media and data-driven CRM channels.

Kepler prides itself on being a great place to work. In fact, we’re proud to share that AdAge recognized Kepler among the Best Place to Work in 2022, validating our investment in our team and our clients.

• We're transparent with our employees. You'll hear updates on company financials, how we're performing against bonus goals, and how we're responding to challenges we face. 
• We're growing. For you, that means unparalleled growth opportunities and a role in shaping the direction of the company. 
• We're fun. You'll work with and learn from the smartest people in the industry and have a blast doing it.  

About the Role

The HR Generalist, People supports the execution of People strategies and operations in Costa Rica while contributing to broader global initiatives across the US, Canada, and APAC.
This role acts as a key bridge between local execution and global consistency, ensuring a high-quality employee experience and strong operational execution. You will partner closely with the Associate Director, People to support day-to-day operations while helping scale People processes across regions.

What You’ll Do:

• Own end-to-end employee lifecycle processes in Costa Rica (onboarding, offboarding, employee data changes, documentation, payroll inputs).
• Maintain accurate employee data in HR systems (Paycom and internal trackers).
• Manage PTO, vacation tracking, and ensure compliance with local labor requirements.
• Coordinate benefits administration, vendor interactions, and employee communications.
• Serve as a primary point of contact for employee questions and policy guidance.
• Support global People processes across the US, Canada, and APAC, including onboarding workflows, promotions, compensation changes, and documentation.
• Partner with Global People Ops to ensure consistency in systems, reporting, and processes, while contributing to special projects and cross-regional initiatives.
• Maintain SOPs, trackers, and internal documentation across regions.
• Support reporting, audits, and cross-regional data needs.
• Support employee relations and performance processes through documentation, tracking, and follow-ups.
• Assist in preparing documentation for sensitive cases (disciplinary actions, investigations, exits).
• Partner with managers to reinforce People policies and best practices.
• Support employee engagement initiatives and internal communications.
• Gather employee feedback and help identify trends to improve the employee experience.
• Maintain reporting (headcount, attrition, PTO, onboarding tracking) and support People data analysis.
• Identify opportunities to improve processes and drive operational efficiency.
• Partner cross-functionally with Payroll, Finance, Legal, Talent Acquisition, and external vendors to ensure smooth execution of People processes.

What You Bring:

• You have 3-5+ years of experience in HR Operations, HR Generalist, or similar roles, with strong exposure to employee lifecycle processes and day-to-day People operations. Experience working across multiple countries or vendor-based environments is a plus.
• You are comfortable working with HR systems (Paycom preferred) and have strong Excel or Google Sheets skills.
• You bring strong attention to detail, the ability to manage multiple priorities, and confidence working in a fast-paced, global environment.
• You are a strong communicator with advanced English proficiency (B2+/C1) and can effectively partner with stakeholders across regions.
• You handle sensitive information with discretion and bring a proactive, problem-solving mindset.
• You have a Bachelor Degree in Psychology, Business Administration, Human Resources or related field (preferred). 

Why This Role: 

This is a great opportunity to gain exposure to global People operations while owning core HR processes in Costa Rica. The role is designed to grow into broader HRBP responsibilities over time while supporting the scalability of the People function across regions.

Benefits & Perks

• Competitive health and dental benefits.
• Tuition reimbursement and training stipend.
• Hybrid Office/WFH Schedules: office supplies, internet, and phone stipend.
• “Work from Anywhere” 4 weeks per year.
• Stocked kitchen, and other team outings.
• Collaborative and friendly work space, easily commutable location.
• Volunteering & altruism opportunities.
• Team building lunches and events, and company celebrations: Summer, Halloween, Holidays, and many multicultural holidays recognized/celebrated.
• If something is important to you that’s not listed here, let us know!

Career & Development Focus

• Ongoing learning and development for education opportunities such as webinars, books, classes, relevant conferences and events.
• Opportunities to pursue business related side projects and Hackathons.
• Environment of learning from peers, including 30+ class training program, Kepler University, powered by Center of Excellence and Tiger Team subject matter expert groups.
• Opportunity to work with cutting edge technology and industry thought leaders.
• Kepler Rocket Mentorship Program: beneficial for the development of both mentors and mentees.

**All applications must include a Resume & Cover Letter in English to be considered. 

Kepler is a people first organization. If this roles piques your interest but you may not check every box, we still encourage you to apply! Studies show that imposter syndrome can prevent women and people of color from applying unless they meet every single qualification. We welcome all who are interested to apply, you just might be a great candidate for this role or others.

Protect yourself from recruitment fraud. The only way to apply for a position at Kepler is by submitting a direct application via the Keplergrp.com website or working with a recruiter employed by Kepler with a @keplergrp.com email address. Learn how to stay safe by clicking here

Movable Ink’s People Team is looking for a strategic, hands-on Recruiter to support our growing hiring needs. In this role, you’ll own full-cycle recruiting across multiple teams and locations, from sourcing and screening through offer acceptance. You'll work closely with hiring leaders to understand their needs and build thoughtful, effective hiring strategies. You’ll balance moving quickly with bringing on quality hires, while creating a great experience for both candidates and hiring managers. By leveraging data, feedback, and problem-solving, you will play a vital role in shaping and continuously enhancing our talent acquisition strategy, ensuring we attract and retain the best people to drive Movable Ink’s success.

Responsibilities:

• Manage the end-to-end candidate journey, including outreach, interview coordination, offer negotiation, and support pre-first day onboarding coordination, ensuring a positive and efficient candidate experience
• Collaborate strategically across the business to anticipate hiring needs and understand how roles contribute to organizational success
• Educate and guide hiring managers on recruiting process and best practices ensuring clarity, alignment, and shared accountability
• Leverage recruiting data to surface insights that improve team effectiveness and candidate pipeline health
• Lead or contribute to People team projects focused on improving processes and scaling our recruiting efforts

Qualifications:

• At least 3+ years in a fast-paced, high-volume recruiting role with experiencing recruiting internationally 
• Strong sourcing skills and experience designing thoughtful, customized search strategies for a variety of roles 
• A proactive "no-job-is-too-small" attitude and a willingness to adapt and evolve
• Excellent communication skills and the ability to build trusted partnerships with hiring managers and stakeholders
• Solid understanding of the tech market, landscape and what Movable Ink can do to continue being an employer of choice
• Experience with modern ATS tools like Greenhouse, and sourcing tools like LinkedIn Talent Recruiter, Gem, and Juicebox is a plus
• Previous experience working in a general HR capacity is a plus