Role 

We are looking for an Associate Velocity Sales Engineer to join our Virtual Service Center team. This is a remote role based in Costa Rica, reporting to the Senior Manager, Partner Sales Engineering. The Associate Velocity Sales Engineer is part of the Solution Center team, supporting partners and internal teams with foundational technical pre-sales activities. This role focuses on learning, executing, and gradually building the skills required to influence partner-led opportunities. You’ll work alongside senior engineers to support demos, discovery, and partner enablement—while developing the technical and business acumen needed to grow into a full Velocity SE.

What you’ll do (Role Expectations)

• Provide inbound technical support to partners, distributors, and internal teams through basic discovery, positioning, and demos
• Assist with product demos and Solution Demo Center (SDC) sessions, including co-selling support alongside senior SEs
• Configure, maintain, and support demo/lab environments and reusable demo assets/documentation
• Participate in partner enablement including onboarding, trainings, and workshops
• Collaborate with the global Solution Center team to deliver timely, cross-region support and align solutions to customer needs

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction.

What We’re Looking for (Minimum Qualifications)

• 0–2 years of experience in technical roles such as internships, support, junior SE, networking, or security roles
• Basic understanding of networking fundamentals including TCP/IP, DNS, HTTP, and VPN concepts
• Bachelor’s degree or equivalent experience
• Willingness to travel occasionally, approximately 10%
• Professional proficiency in English; Portuguese language skills are a plus

What Will Make You Stand Out (Preferred Qualifications)

• Exposure to security concepts such as SWG, ZTNA, DLP, or CASB, even at a high level
• Experience with demos, labs, or customer-facing roles
• Certifications or coursework in networking or security

#LI-Remote #LI-CostaRica #LI-DS9

We are looking for a Customer Success Engineer to join our AMS Customer Success Engineering organization in Costa Rica, reporting to the Manager, Customer Success Engineering. You will be part of a global, customer-focused team dedicated to delivering high-impact experiences and solving complex customer challenges. By using data and insights, you will provide expert support to help customers achieve their goals and maximize value from our technology while fostering a customer-centric culture that drives adoption and growth.

What you’ll do (Role Expectations)

• Partner with Customer Success and Sales teams to drive customer outcomes and value across segments

• Lead technical workshops with large customers and provide environment-specific recommendations to increase value realization

• Present at customer events, such as User Groups, on best practices, use cases, and recommendations across Zscaler technologies

• Deliver internal technical enablement sessions to Customer Success Managers to help scale adoption through training and adoption playbooks

• Work cross-functionally with Customer Success, Product Engineering, and Support teams to ensure seamless service delivery

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Deep experience in a customer-facing technical role, such as Solutions Engineering, within enterprise organizations

• Proven ability to simplify and tailor complex technical messaging for technical, management, and executive audiences

• Strong capability to translate technology features into business impact to support value realization conversations

• Professional-level English communication skills, both written and verbal

What Will Make You Stand Out (Preferred Qualifications)

• Subject matter expertise in two or more areas including Internet/security protocols, Authentication/SAML, Web-based infrastructure, or AI Security

• Demonstrated discovery and influencing skills with evidence of driving meaningful adoption and value realization

#LI-Hybrid #LI-IA1

JOB SUMMARY

Join Storyblok's Support team as a Technical Support Engineer II, where you'll excel in handling escalated tickets and troubleshooting intricate issues independently. With your deep understanding of Content Management Systems (CMS) and web technologies, you'll provide expert assistance to clients, ensuring seamless experiences and resolving challenges with precision.

Your role extends beyond issue resolution; you'll manage cases from inception to resolution, prioritizing timely responses and exceeding customer expectations. Collaborating closely with cross-functional teams, including tech support, sales, and partner account managers, you'll streamline processes and drive efficiency to enhance overall customer satisfaction.

Furthermore, your expertise will be pivotal in guiding product improvements and updates based on customer feedback. You'll actively contribute to identifying inefficiencies in support processes and suggesting enhancements to boost productivity and elevate the user experience. To support more complex, high-impact customer scenarios, you may also engage customers directly via video calls to troubleshoot technical issues in real time and accelerate resolution, particularly in advanced or enterprise-level cases.

In addition to your technical prowess, you'll play a crucial role in mentoring and training Technical Support Engineer I, fostering their growth and development within the team. Join us at Storyblok, where your contributions will shape the future of our support ecosystem and directly impact our continued growth and success.

ESSENTIAL JOB FUNCTIONS

• Take on more complex tasks and responsibilities (compared to Technical Support Engineer I), including handling escalated support tickets and troubleshooting more challenging issues independently.
• Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team.
• Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat.
• Educate customers on product features, functionalities, and best practices.
• Maintain a positive, empathetic, and professional attitude in all customer interactions.
• Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively.
• Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction.
• Assist in training the Technical Support Engineer I and provide mentorship as needed.
• Handle customer escalations from Technical Support Engineer I, addressing concerns promptly and professionally to ensure customer satisfaction.
• Participate in customer video calls when appropriate to troubleshoot complex technical issues live, helping reduce back-and-forth communication and speed up resolution for high-priority or advanced customer cases.

EDUCATION AND EXPERIENCE

• Bachelor's or Master's degree in Computer Science or a related field or equivalent experience.
• 3+ years of Technical Support Engineering experience.
• Thorough knowledge with consuming RESTful and GraphQL APIs.
• Working knowledge of at least one modern JavaScript framework such as Vue.js, React, Next.js, or Nuxt.js and their fundamental principles.
• Ability to debug and troubleshoot applications built with modern JavaScript frameworks.
• Thorough knowledge of JavaScript and its modern syntax and features. Experience with Typescript is a plus.
• Working knowledge of HTML and CSS.
• Experience with CMS in general; experience with Headless CMS is a plus.
• Fluent in English with excellent verbal and written communication and interpersonal skills.
• Experience troubleshooting complex technical issues in real time with customers or internal stakeholders (e.g., via screen sharing or video calls) is a plus.
• Remote working experience.
• Well organized, self-starter, has excellent work ethic, and pays attention to detail.
• A proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principle.
• Ability to work independently with little direct supervision.
• Real passion for solving issues and challenges.
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

ADDITIONAL INFORMATION

Great fit if you: enjoy helping customers solve real problems, can explain technical concepts in plain language, and get satisfaction from owning an issue end to end.

Not the right role if you: are primarily looking to build or ship product features, prefer working in a pure engineering environment, or have limited experience in customer-facing roles.

ROLE OVERVIEW

The Senior Renewals Operations Manager, Customer Support is a strategic, highly cross-functional role responsible for driving the effectiveness, scalability, and overall experience of the global Customer Technical Support organization. Acting as a key operational partner to the VP of Customer Technical Support, this role owns the end-to-end Technical Support Engineer (TSE) experience—ensuring process excellence, data-driven execution, and operational consistency across regions.

Positioned at the center of the post-sales ecosystem, this role aligns Customer Support with Renewals, Customer Success, Professional Services, and Sales to ensure a seamless, scalable, and predictable customer experience. The role leverages data, analytics, and AI-driven capabilities to enhance performance, improve decision-making, and enable continuous improvement. This is a high-impact individual contributor role with strong executive visibility.

WHAT YOU’LL DO

• Act as a trusted operational partner to Customer Technical Support leadership, translating strategy into scalable execution
• Own and evolve the global Customer Support operating model, ensuring consistency and scalability across regions
• Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify risks and optimize performance
• Define and track KPIs and leading indicators to measure support health, productivity, and predictability
• Own and enhance the end-to-end Technical Support Engineer (TSE) experience, improving workflows, tools, and processes
• Reduce operational friction and increase time spent on high-value customer interactions
• Drive cross-functional alignment with Renewals, Customer Success, Professional Services, Sales, Finance, and Systems teams
• Lead change management initiatives to ensure adoption of new processes, tools, and operating models
• Leverage data, analytics, and AI-driven capabilities to deliver insights, improve predictability, and enable automation
• Partner with systems and analytics teams to build scalable reporting, workflows, and predictive models

TECHNOLOGIES YOU’LL WORK WITH

Salesforce (or similar CRM platforms), QTC systems, BI & analytics tools, workflow automation platforms, AI-driven analytics tools

WHAT YOU’LL BRING

• 6+ years of experience in Sales Operations, Renewals Operations, Customer Success Operations, or similar
• ENGLISH BILINGUAL
• Strong cross-functional influence and ability to drive outcomes without direct authority
• Experience working with senior leadership and presenting executive-ready insights
• Deep understanding of post-sales, renewals workflows, data, and systems
• Strong analytical mindset with the ability to translate insights into action
• Proven ability to drive complex initiatives from ideation to execution
• Advanced proficiency with CRM and sales operations tools (e.g., Salesforce)
• Ability to operate effectively in fast-paced, evolving environments

BONUS SKILLS

• Experience in SaaS, subscription renewals, or customer lifecycle operations
• Familiarity with BI tools, automation platforms, and support or renewals tooling
• Exposure to AI-driven analytics, predictive modeling, or automation
• Experience supporting global, multi-regional teams

WHAT YOU'LL GET

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
• Retirement and social security contributions through Costa Rica’s statutory programs
• Life insurance equal to 24x monthly salary, plus disability and funeral coverage
• Daily cafeteria subsidy
• Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-CC1

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. 

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Sr. Software Engineer to join our Engineering team!

What You’ll Do:

You will design, build, and maintain backend systems and APIs that power our core product at scale. You will contribute to new features, improve reliability and performance, and build tooling that helps the broader team move faster and solve customer problems. AI-assisted and agentic coding tools are a normal part of how we work; we expect you to use them fluently and to bring good judgment about when and how to apply them.

The Right Fit:

• 10+ years of Java development in an enterprise environment (personal project work not included)
• Proficient in server-side Java programming; Apache Tomcat experience a plus
• Strong SQL and relational database skills
• Experience building or maintaining systems at scale: thousands of servers, millions of customers
• Some experience with agentic AI coding tools (Claude Code, Codex, Cursor, or similar) — used regularly, not just dabbled with
• Cross-platform comfort (Linux/macOS/Windows) — no need to be an expert on all three, but not afraid of any

Bonus points for:

• Experience with clustered MySQL systems
• Python experience, either scripting, tooling, or data work
• JavaScript and/or ReactJS
• Experience with Struts or JSPs

Looking for an attitude of:

• Passionate about building high performance and scalable code with easy to use interfaces and APIs.
• Likes to work closely with other engineers, support, and sales to help customers.
• Believes the whole world needs backup, not just English speakers in the USA.
• Customer Focused (!!) — always focus on the customer’s point of view and how to solve their problem!

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

Position Overview

Do you want to help grow the fastest database in the world? We invite you to join our team and make a meaningful contribution. This role is responsible for helping evolve and execute on SingleStore’s vision, which is to be the unified data platform with the performance customers need for Enterprise AI. We are looking for someone who thrives in high-agency environments, understands B2B SaaS, and knows how to quickly run experiments to drive product qualified leads and sales pipeline.

This role sits in Marketing but is deeply technical. You will drive sales efficiency and pipeline through systems, automation, and signal-based decisioning. You will contribute to the evolution of our GTM engine, a system of signals that powers how Marketing and Sales identify, prioritize, and convert opportunities. This role combines GTM automation, agentic AI, data systems, and hands-on GTM engineering. You will report to the Head of Growth Marketing and sit within the Demand Gen org.

How we think about Marketing

• Marketing at SingleStore is a revenue function, not a communications function. Every part of Marketing exists to create pipeline, mature pipeline, or defend and expand revenue.
• Sales and Marketing execute as one system on a shared operating model.
• The programs we build are mapped to a specific ICP with measurable revenue impact.

What You’ll Do

• Your primary responsibility will be to drive new logos and you’ll be measured via leading indicators like AIQLs and Salesforce Opportunities
• You’ll be expected to identify opportunities to increase sales pipeline by scaling or automating GTM (aka GTM engineering) across the following areas:
• Lead generation, Content marketing, SEO/GEO, Demo Apps, Events, and Sales 
• You will own the architecture of our signal-based GTM engine, including:
• You will design, build, and manage the agents and workflows
• In-market intent signals: A team of AI agents, leveraged currently in Clay, that help reps’ research & target accounts
• AIQLs (AI-qualified leads): our signal-based pipeline engine that has already sourced multiple opportunities, including a $400K+ closed-won deal.
• GTM Pulse: weekly credit-burn and usage signal report

You’ll sit at the intersection of Growth, Marketing, Sales, and RevOps, with a lot of freedom to identify opportunities, run experiments, and ship quickly.

What success looks like in 3 months:

• Own AIQL pipeline via Clay and scale it to the rest of lead gen
• Integrate our in-market intent signals across our GTM tools and setup alerts as they change
• Use AI agents to identify signals that increase our win rate and # of new logo SFDC opps
• Build AI & automation to increase efficiency or scale of marketing and sales

Your Experience 

• 5+ years of experience in a technical GTM or growth role
• Given the level of ownership, speed, and cross-functional collaboration required, this role requires someone who can operate independently and lead systems with minimal oversight.
• Hands-on experience with:
• CRM and GTM tooling (e.g., Salesforce, Clay, Hubspot and related GTM tools, enrichment/prospecting platforms, workflow automation).
• Building and operating automations that connect systems (i.e. APIs, integrations, data pipelines, etc)
• Bonus if you have experience with a scripting/programming language (e.g., Python, TypeScript/JavaScript)
• Understanding of GTM funnels, including lead/account scoring, routing, AE/BDR workflows, and sales metrics
• Basic understanding of databases
• Experience working in or understanding startups
• Good grasp of analytics and data analysis
• Comfortable working in a fast-paced, ambiguous environment where curiosity and a bias for action are valued
• You should be comfortable shipping scrappy automations quickly
• If you’ve read: Traction, 1-page marketing plan, Lean Marketing, or any book you think is related, then please make this known in your application.
• You read this far and can tell me what the largest fish in the world is

Why this role at SingleStore

• This role directly affects pipeline, sales efficiency, and revenue by powering the systems GTM uses every day.
• GTM engineering roles are rapidly growing in importance; this is an opportunity to help define how a modern, signal-based GTM motion operates at a company over $125M ARR 
• SingleStore offers the fastest, most differentiated database in the market and is building the most performant platform for AI-powered applications.
• We’re large enough to have the resources and stability to execute at scale, but still small enough that your work is meaningful.

SingleStore delivers the cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv. 

Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.

To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.

SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses. 

SingleStore’s base salary range for this role, if based in Costa Rica is: $47,000 -  $68,000 USD per year.

For candidates residing in California, please see our California Recruitment Privacy Notice. For candidates residing in the EEA, UK, and Switzerland, please see our EEA, UK, and Swiss Recruitment Privacy Notice.

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. 

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Sr. Software Engineer to join our Engineering team!

What You’ll Do:

You will design, build, and maintain backend systems and APIs that power our core product at scale. You will contribute to new features, improve reliability and performance, and build tooling that helps the broader team move faster and solve customer problems. AI-assisted and agentic coding tools are a normal part of how we work; we expect you to use them fluently and to bring good judgment about when and how to apply them.

The Right Fit:

• 8+ years of Java development in an enterprise environment (personal project work not included)
• Proficient in server-side Java programming; Apache Tomcat experience a plus
• Strong SQL and relational database skills
• Experience building or maintaining systems at scale: thousands of servers, millions of customers
• Some experience with agentic AI coding tools (Claude Code, Codex, Cursor, or similar) — used regularly, not just dabbled with
• Cross-platform comfort (Linux/macOS/Windows) — no need to be an expert on all three, but not afraid of any

Bonus points for:

• Experience with clustered MySQL systems
• Python experience, either scripting, tooling, or data work
• JavaScript and/or ReactJS
• Experience with Struts or JSPs

Looking for an attitude of:

• Passionate about building high performance and scalable code with easy to use interfaces and APIs.
• Likes to work closely with other engineers, support, and sales to help customers.
• Believes the whole world needs backup, not just English speakers in the USA.
• Customer Focused (!!) — always focus on the customer’s point of view and how to solve their problem!

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

The Opportunity at Komodo Health

We are looking for a hybrid IAM Engineer and Integration Specialist who understands that identity is the foundation of business operations. In this role, you won't just manage logins; you will build the Integration/Orchestration Infrastructure that powers our most critical revenue cycles.

As an IAM Engineer, you will play a critical role in securing our systems and data. You will have the opportunity to work with cutting-edge IAM technologies, collaborate with cross-functional teams, and influence the development of our IAM strategy. Your work will directly impact the security and efficiency of our operations.

You will be responsible for ensuring that our AI Infrastructure and Data Infrastructure are securely accessible and perfectly synced with our business logic, primarily focusing on the Revenue automation pipeline.

Our team is responsible for overseeing all aspects of automation & security at Komodo Health. We implement and maintain security solutions to protect our systems and data, manage identity and access controls, and handle incident response. We also conduct security assessments, monitor for potential threats, and collaborate with other teams to ensure compliance with security policies and regulations. Our goal is to create a secure and resilient environment that supports the company's growth and innovation.

Looking back on your first 12 months at Komodo Health, you will have accomplished…

• Identity Lifecycle Management: Design and maintain automated onboarding, offboarding, and departmental transfer processes across our ecosystem (WorkDay, Okta, Google Workspace, etc.).
• Integration & Orchestration: Build and optimize complex, multi-step automation flows. Assist with maintaining and growing our iPaaS (Workato) environment, treating "Integrations as a Product." Build resilient, scalable "recipes" that move data across the enterprise while maintaining strict IAM governance utilizing Okta Workflows.
• Access Governance: Implement and enforce Role-Based Access Control (RBAC) and Attribute-Based Access Control (ABAC) models.
• Security & Compliance: Manage SSO (SAML/OIDC) and MFA configurations. Ensure all access remains compliant with [SOC2/HIPAA/GDPR] standards through regular access reviews and audit logging.
• Custom Tooling: Develop custom scripts (Python, Perl, Ruby, etc.)  and API integrations to bridge gaps where out-of-the-box connectors are unavailable.
• Data & AI Infrastructure Support: Secure the "Data Perimeter." Ensure that data scientists and AI models have the correct, least-privileged access to our Data Infrastructure (Data Lakes/Warehouses). Manage the identity lifecycle for AI Agents and Service Accounts, ensuring that automated "non-human" workers are governed with the same rigor as employees.
• Business Process Optimization: Collaborate with HR, Finance, Sales Ops and other teams to identify bottlenecks in the lead-to-revenue lifecycle and solve them through identity-driven automation.

You will accomplish these outcomes through the following responsibilities…

• Collaborate with cross-functional teams.
• Improve provisioning/deprovisioning processes.
• Integrate and manage IdPs within the IAM system.
• Handle and streamline access requests.
• Develop and implement IAM policies and procedures.
• Respond to ad-hoc requests.

What you bring to Komodo Health (required):

• Scripting: Proficiency in Python, Ruby or other languages for automating repetitive tasks and handling large-scale data imports/exports.
• Automation Mindset: Leveraging technology with a proven ability to build event-driven flows, use custom API connectors, and handle error logic.
• APIs: Comfortable working with RESTful APIs, JSON, and Webhooks.
• Infrastructure as Code: Experience using Terraform or Github to manage identity providers.
• Security Mindset: Understanding of Zero Trust architecture and Privileged Access Management (PAM) tools like CyberArk, BeyondTrust, etc.
• 5–8+ years of experience in Identity and Access Management, including significant hands-on expertise with Okta (including OIE & OIG).
• Strong understanding of identity lifecycle management, directory services, SSO, MFA, SCIM provisioning, and federation (SAML, OIDC, OAuth).
• Proven experience partnering with HR, Finance, Compliance, and other cross-functional teams to design and implement IAM & Enterprise solutions.
• Demonstrated ability to streamline and automate processes using automation.
• Experience with auditing, governance, and access certification processes
• Excellent problem-solving, communication, and stakeholder management skills

Additional skills and experience we’d prioritize (nice to have)…

• Experience with Workato or similar Integration Orchestrator tools such as Zapier, Snaplogic or Merge.
• Experience with Okta Workflows.
• Certifications: Workato or Okta Certified Professional/Administrator/Consultant.
• Experience integrating IAM with HR systems (e.g., Workday).
• Knowledge of compliance requirements related to IAM.
• Background in cloud platforms (AWS, GCP, Azure) and IAM integrations.
• Experience with IAM tools such as  Auth0, or Azure AD.

#LI-Remote

The Opportunity at Komodo Health

We are looking for a hybrid IAM Engineer and Integration Specialist who understands that identity is the foundation of business operations. In this role, you won't just manage logins; you will build the Integration/Orchestration Infrastructure that powers our most critical revenue cycles.

As an IAM Engineer, you will play a critical role in securing our systems and data. You will have the opportunity to work with cutting-edge IAM technologies, collaborate with cross-functional teams, and influence the development of our IAM strategy. Your work will directly impact the security and efficiency of our operations.

You will be responsible for ensuring that our AI Infrastructure and Data Infrastructure are securely accessible and perfectly synced with our business logic, primarily focusing on the Revenue automation pipeline.

Our team is responsible for overseeing all aspects of automation & security at Komodo Health. We implement and maintain security solutions to protect our systems and data, manage identity and access controls, and handle incident response. We also conduct security assessments, monitor for potential threats, and collaborate with other teams to ensure compliance with security policies and regulations. Our goal is to create a secure and resilient environment that supports the company's growth and innovation.

Looking back on your first 12 months at Komodo Health, you will have accomplished…

• Identity Lifecycle Management: Design and maintain automated onboarding, offboarding, and departmental transfer processes across our ecosystem (WorkDay, Okta, Google Workspace, etc.).
• Integration & Orchestration: Build and optimize complex, multi-step automation flows. Assist with maintaining and growing our iPaaS (Workato) environment, treating "Integrations as a Product." Build resilient, scalable "recipes" that move data across the enterprise while maintaining strict IAM governance utilizing Okta Workflows.
• Access Governance: Implement and enforce Role-Based Access Control (RBAC) and Attribute-Based Access Control (ABAC) models.
• Security & Compliance: Manage SSO (SAML/OIDC) and MFA configurations. Ensure all access remains compliant with [SOC2/HIPAA/GDPR] standards through regular access reviews and audit logging.
• Custom Tooling: Develop custom scripts (Python, Perl, Ruby, etc.)  and API integrations to bridge gaps where out-of-the-box connectors are unavailable.
• Data & AI Infrastructure Support: Secure the "Data Perimeter." Ensure that data scientists and AI models have the correct, least-privileged access to our Data Infrastructure (Data Lakes/Warehouses). Manage the identity lifecycle for AI Agents and Service Accounts, ensuring that automated "non-human" workers are governed with the same rigor as employees.
• Business Process Optimization: Collaborate with HR, Finance, Sales Ops and other teams to identify bottlenecks in the lead-to-revenue lifecycle and solve them through identity-driven automation.

You will accomplish these outcomes through the following responsibilities…

• Collaborate with cross-functional teams.
• Improve provisioning/deprovisioning processes.
• Integrate and manage IdPs within the IAM system.
• Handle and streamline access requests.
• Develop and implement IAM policies and procedures.
• Respond to ad-hoc requests.

What you bring to Komodo Health (required):

• Scripting: Proficiency in Python, Ruby or other languages for automating repetitive tasks and handling large-scale data imports/exports.
• Automation Mindset: Leveraging technology with a proven ability to build event-driven flows, use custom API connectors, and handle error logic.
• APIs: Comfortable working with RESTful APIs, JSON, and Webhooks.
• Infrastructure as Code: Experience using Terraform or Github to manage identity providers.
• Security Mindset: Understanding of Zero Trust architecture and Privileged Access Management (PAM) tools like CyberArk, BeyondTrust, etc.
• 5–8+ years of experience in Identity and Access Management, including significant hands-on expertise with Okta (including OIE & OIG).
• Strong understanding of identity lifecycle management, directory services, SSO, MFA, SCIM provisioning, and federation (SAML, OIDC, OAuth).
• Proven experience partnering with HR, Finance, Compliance, and other cross-functional teams to design and implement IAM & Enterprise solutions.
• Demonstrated ability to streamline and automate processes using automation.
• Experience with auditing, governance, and access certification processes
• Excellent problem-solving, communication, and stakeholder management skills

Additional skills and experience we’d prioritize (nice to have)…

• Experience with Workato or similar Integration Orchestrator tools such as Zapier, Snaplogic or Merge.
• Experience with Okta Workflows.
• Certifications: Workato or Okta Certified Professional/Administrator/Consultant.
• Experience integrating IAM with HR systems (e.g., Workday).
• Knowledge of compliance requirements related to IAM.
• Background in cloud platforms (AWS, GCP, Azure) and IAM integrations.
• Experience with IAM tools such as  Auth0, or Azure AD.

#LI-Remote

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $136M ARR and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Technical Support Engineer to join our team!

About the Role:

This role combines foundational curiosity with growing technical expertise to resolve complex customer issues involving Backblaze products and 3rd party integrations. The Technical Support Engineer demonstrates initiative, analytical detail, and a commitment to professional communication while taking action on technical issues ranging from individuals and small businesses up to Enterprise customers.

What you'll do:

• Handle and resolve customer issues, driving issues to resolution, and acting as an ambassador of Backblaze and its products.
• Communicate directly with customers via video/phone call for information gathering and troubleshooting needs, utilizing call control and de-escalation skills.
• Manage escalations received from the account administration team and other groups.
• Provide Silent Install Troubleshooting for the Backblaze Backup Client and Silent Installer/Enterprise Deployment Support.
• Troubleshoot a variety of integrations.
• Act as a technical resource to the CSM and other sales teams.
• Conduct detailed investigation of reported "Bugs" to provide Quality Assurance (QA) a detailed report, including QA Data Collection (Error logs, Behavior patterns, OS specifics, Application version).
• Review support tickets for potential trends/issues, focusing on integrations, and providing trend reporting to Leadership/Management.
• Expand and contribute to documentation, including Log and error Confluence KB expansion, and communicating updates to the Technical Writing team for public-facing KB Articles.
• Provide Integration Training to the team via "Get Familiar With" meetings.
• Track issues using task management systems like JIRA.
• Monitor Backblaze infrastructure outages and alerts (Sev-1 through Sev-4).
• Utilize advanced technical knowledge of Backblaze Products (Backup/B2/S3) and network protocols (TCP/IP, UDP, DNS, HTTPS, Telnet/MTR(ICMP)).
• Implement processes to escalate issues and work cross-functionally with other teams (Operations, SRE, TAMS, Engineering, NetEng).

The Right Fit:

• Experience in customer-facing technical support.
• Foundational Understanding and competency with Linux, MacOS, and Windows operating systems, including text shells (Bash, Terminal, CMD, PowerShell).
• Competence and familiarity with technical concepts involving networking and filesystems.
• Familiarity with task tracking and management systems (ticketing, JIRA, Salesforce).
• Ability to learn new technologies quickly and a drive for personal development.
• Experience with API usage and Python familiarity (installation and use).
• Comfortable with AI Agents and Tools to enhance productivity.
• Minimum 2-3 years of experience. 

Nice to Have:

• Expertise/Experience with Text Shells (Powershell, Bash, and Terminal).
• Scripting and Automation Experience or Familiarity.
• Backblaze Backup Troubleshooting Expertise, including error codes, Bztransmit Errors, and Installation Errors.
• Networking troubleshooting experience, including knowledge of CORS, TCP/IP, TLS, and HTTPS.
• General knowledge of Internet protocols, Computing, data collection, and analysis.
• Familiarity with data visualization tools (Opensearch and Grafana).

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $136M ARR and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Technical Account Manager to join our team!

About the Role:

What You’ll Do:

• Create historic records that clearly outline how our service is being utilized and pinpointing where possible issues could arise.
• Parse code visually to see what the customer’s code is doing and having the knowledge of the B2 and S3 compatible API’s to discern what is going on in the user code.
• Write scripts that involve the B2/S3 compatible API for testing.
• Test 3rd party integrations and doing deep drives to learn the ins and outs of all of the integrations, while documenting quick configuration, caveats and other useful information to help in training.
• Work closely with members of other teams, including Sales, Marketing, Engineering, Operations and Product Management.
• Mentor Technical Support Engineers and others, in various technical areas.
• Post Sales support for large customers; take part in Solution Engineer calls and slack/email conversations with large customers as they transition from pre- to post-sales
• Create, Implement and use monitoring tools to proactively address common support issues before widespread impact to the customer base, including creation of monitoring dashboards and alerting
• Interact at a cross-departmental level to bring resolution to customer’s unique needs
• Build rapport and trust with assigned customers in technical matters
• Perform deep-dive technical troubleshooting of customer issues using analytical tools and internal system logs

Other responsibilities may arise over time. 
Working closely with the manager will be needed to solidify policies and procedures for this role.

The Right Fit:

• Comfortable with MacOS, Windows, Linux and BSD command line interfaces.
• Understand and be able to create/edit shell configuration files.
• Intermediate development skills in any type of Development/scripting language.
• Basic understanding of data structures and programming flows.
• Strong Organizational skills
• Self-motivated with the ability to work independently.
• Extensive troubleshooting/Debugging experience.
• Being able to understand API’s, use of API’s, and creating scripts that utilize API’s will be necessary for this role
• Working familiarity with Postman or Paw
• Soft skills and knowledge in de-escalation techniques for frustrated or excitable customers
• Punctuality, keeping a schedule and working within a time frame is critical for this role
• Strong communication skills as this role will be in frequent contact with customers via phone, chat and email
• Available for on call support as needed
• Ability to learn new tools and utilize them in an impromptu fashion
• Willingness and ability to use AI, responsibly, to help with the workflow.
• Minimum 2-4 years experience

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a GTM Engineer Associate to join our team!

About the Role:

We are looking for a GTM Engineer Associate to bridge the gap between our high-level marketing strategy and technical execution. Your primary mission is to fuel growth by designing and executing the technical infrastructure for campaigns that drive awareness and pipeline.

You won’t just follow a process; you will build and optimize integrated, multi-channel programs that leverage automation and AI to reach the right audiences at the perfect time. You are the "technical architect" who takes a creative campaign idea and engineers the delivery system that makes it perform at 10x scale.

What You'll Do:

• Automated List Architecture & Segment Strategy: Take a data-driven approach to building and refining target account lists by engineering automated workflows that ingest intent data and CRM insights.
• The Impact: You ensure our sales team never wastes a minute on the wrong lead, maximizing their efficiency and our overall pipeline velocity. Your focus here will deeply impact the effectiveness of our ABM campaigns.
• AI Orchestration for Personalized Creative: Use AI as a force-multiplier for demand generation—programmatically accelerating research, account insights, and content iteration at scale.
• The Impact: You enable us to send "1-to-1" personalized messages to thousands of prospects simultaneously, preserving brand voice while achieving human-level relevance.
• Cross-Functional Technical Alignment: Partner with Sales Ops, Marketing Ops, and Sales Leaders to ensure campaign strategies are technically aligned with business goals and pipeline objectives.
• The Impact: You act as the glue between departments, ensuring that marketing’s creative efforts translate directly into "sales-ready" opportunities.
• Campaign Workflow Optimization: Continuously test and learn from automated outreach programs, raising the bar for scalability and measurable impact.
• The Impact: You turn our demand generation into a "scientific laboratory," where every success is instantly codified into a repeatable, scalable process.
• ABM Technical Support: Develop and optimize the backend of ABM programs to ensure buying committees are identified and engaged through personalized, insight-driven outreach.
• The Impact: You help us penetrate the world’s largest accounts by ensuring our brand shows up exactly where the decision-makers are looking.

The Right Fit:

• Professional Experience: 2–4 years of experience in GTM Engineering, growth marketing, technical demand gen, or a related technical field.
• The Technical Stack: Proven experience (or a strong desire to master) Clay, Outreach, ZoomInfo, and various intent data providers.
• Analytical & Creative Mindset: Ability to understand custom data points based on campaign initiatives and translate them into compelling "hooks" for prospects.
• Systems Curiosity: A proactive, detail-oriented approach to experimentation, always looking for new ways to optimize based on quantitative inputs.
• Strategic Communication: Ability to craft compelling technical messaging and articulate complex automation strategies clearly across different teams.

Why this role is the "Force Multiplier"

This role is specifically designed for a builder who views a spreadsheet as a database and a campaign as a sequence of logic. While you will collaborate with creative teams to ensure brand alignment, your primary value is in the plumbing and the engine that makes those creative ideas perform at scale. You don't just send emails; you engineer the future of how we go to market.

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM