Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is the Technology Operations teams mission, as part of Enterprise Technology, to enable our stakeholders to collaborate, create and thrive. Enterprise Technology is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data. 

As an IT Support Analyst, you will play a key role in supporting our employees, agencies, and clients with reliable, modern technology solutions. You’ll be part of a collaborative, global Technology Operations team, providing essential on-site support and helping drive our transition to cloud-based services and digital experiences. 

What you'll be doing:

• Deliver exceptional on-site IT support to WPP employees, agencies, and visiting clients, in line with WPP standards
• Provide remote support to regional offices as needed
• Ensure deskside operations and standard technology services, including meeting room AV, are maintained and supported
• Build strong relationships with business users, understanding their needs and delivering tailored support
• Champion a customer-focused approach, empowering end users to make the most of technology tools
• Educate users on IT services, policies, and best practices
• Accurately log all IT engagements in the ticketing system for reporting and performance tracking
• Manage onboarding and offboarding processes, including account administration and asset management
• Resolve Level 1 and 2 incidents, collaborating with internal and external teams for timely resolution
• Maintain security protocols and monitor third-party engagements
• Escalate complex issues to Infrastructure or Management teams when required
• Support user and office relocations, hardware/software deployments, and warranty replacements
• Manage IT asset procurement, inventory, and lifecycle
• Contribute to the Service Desk knowledge base and documentation
• Collaborate with global IT functions to implement standards and support local business needs
• Facilitate infrastructure refreshes and basic device troubleshooting
• Support software licensing reviews and compliance activities
• Be available for occasional out-of-hours support
• Perform other duties as required

What you'll need:

• 3–5 years’ experience in IT help desk or deskside support roles
• This is a 100% on-site role; you must be able to work from one of our designated office locations
• Strong cross-platform expertise in Windows and Mac OS; working knowledge of AV technology
• Excellent problem-solving skills and a proactive, can-do attitude
• Empathy and effective communication skills with diverse end users
• Ability to build trust-based relationships and collaborate across teams
• Strong written and verbal English communication skills (advanced level required)
• Effective time management and prioritization abilities
• Professional, approachable demeanor under pressure

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI

Customer Success Manager - Description

Zeta Global is looking for a dynamic and personable individual who is acutely skilled in client service management to join the CRM Customer Success account team to manage a portfolio of existing clients. The Customer Success team is responsible for managing client relationships and delivering best-of-breed customer service and performance for our marketing clients.

The Account Manager collaborates with multiple stakeholders to negotiate, draft, and ‘close’ commercial agreements between Zeta Global and our enterprise clients. This role requires a keen focus on contractual outcomes, with the goal of sustaining & maximizing Zeta Global’s incumbent Annual Recurring Revenue (ARR). The primary success metrics for the Account Manager are Net ARR retention and customer satisfaction.

Responsibilities

• Responsible for overall client satisfaction and retention.
• Assume contractual responsibilities for a portfolio of clients, executing a license renewal schedule and SOW cadence with each.
• Build critical client relationships with contract signatories, procurement, legal, and key finance personnel.
• Act in a client-facing capacity to lead the direction, communications, and outcomes across teams.
• Lead client calls and communications. Ensure and manage to outcomes and follow-ups.
• Manage client budget and forecast processes.
• Ensure compliance with SLAs.
• Promote and pursue client collections, when necessary.
• When issues are identified, work with team members to develop solutions and client communication. Escalate any major client issues, bringing in senior management as appropriate. 

Required Experience

• BS or BA degree, preferably in Marketing or Business
• 5 -7 years’ experience in account management or professional work experience in a fast-paced agency environment, with accountability or direct involvement in contracts ranging up to $100K in annualized value
• Excellent communications skills and relationship skills
• Strong business acumen with natural aptitude for identifying risks and opportunities.
• Self-driven with the energy and resilience to perform consistently at a high level
• Proficient in MS Office: Excel, PowerPoint, and Word

Smartsheet is seeking a dedicated, experienced Third Party Risk Management (TPRM) Senior Analyst to join our Risk team. This is a high-visibility, cross-functional role that requires sustained focus and ownership; you will be a primary point of contact for vendor risk across the organization, interfacing regularly with cross-functional teams (Legal, Procurement, Privacy, and Information Security) as well as system owners.

This role is a meaningful commitment. You will own a portfolio of vendor assessments and help drive program maturity. We are looking for someone who brings deep focus and genuine investment to this work, the kind of professional who sees TPRM not as a checkbox function but as a critical enabler of trust for a global SaaS platform.

You will report to the Third Party Risk Integration Manager located in the US. This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica.

^{You Will}

• Lead end-to-end Third Party Risk Assessments for new and existing vendors, including vendor tiering, scoping, questionnaire management, and findings documentation.
• Own the ongoing monitoring and tracking of vendor risk across Smartsheet's third-party portfolio, ensuring timely follow-up on remediation activities and risk acceptance decisions.
• Evaluate vendor security documentation including SOC 2 reports, penetration testing results, ISO certifications, and other control attestations — and translate findings into clear, actionable risk summaries for stakeholders.
• Drive process improvement initiatives within the TPRM program, identifying opportunities to scale and mature the program through better tooling, automation, and workflow design.
• Collaborate cross-functionally with Legal, Procurement, Information Security, Privacy, and business stakeholders to ensure vendor risk considerations are embedded in sourcing and renewal decisions.
• Leverage AI tools (including Claude and Microsoft Copilot) to increase efficiency in vendor reviews and documentation — while applying sound judgment to review, validate, and take accountability for AI-generated outputs.
• Contribute to broader risk program activities including risk reporting, policy review, and program documentation as part of a lean, high-performing Risk team.
• Support the development of TPRM metrics and reporting to provide leadership with meaningful visibility into the organization's third-party risk exposure.
• Other job duties as assigned

You have

• 5+ years of experience in third party risk management, vendor risk, GRC, information security, audit, or compliance — with direct experience conducting vendor or third-party risk assessments.
• Practical knowledge of one or more risk or regulatory frameworks such as NIST, ISO 27001, COSO, COBIT, AICPA SOC/TSP, PCI DSS, or similar.
• Familiarity with vendor security questionnaire frameworks, including SIG (Shared Assessments) and/or CSA CAIQ.
• Demonstrated ability to review and interpret SOC 2 reports, penetration testing summaries, and other vendor security attestations.
• Experience working in cross-functional environments involving Legal, Procurement, and/or Engineering stakeholders.
• Strong written and verbal communication skills in English, with the ability to translate technical risk findings into clear business language.
• Effective critical thinking and judgment — able to assess risk materiality, prioritize competing demands, and escalate appropriately.
• Comfort working with and evaluating AI-generated content, with a clear understanding of the need to verify outputs before relying on them in risk decisions.
• Adaptability to evolving regulatory requirements and a genuine interest in staying current on the third-party risk landscape.

Nice to have

• Experience with vendor risk management platforms such as AuditBoard, Archer, OneTrust, ServiceNow GRC, Vanta, or Coupa.
• Background in SaaS, cloud, or technology company environments.
• Familiarity with AI-assisted workflows in a GRC or compliance context.
• Experience supporting or contributing to audit processes (e.g., SOC 2, ISO 27001, BARR).
• Relevant certifications such as CISA, CRISC, CTPRP, or equivalent.
• Experience with operational risk across multiple business units, legal entities, or jurisdictions.

Teleworking options from any registered location in Costa Rica (role specific)

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health.

Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.

Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world.

Because #Greattech, needs #GreatPeople, like you

NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a Project Operations Analyst to work onsite (once per week) in San Jose, Costa Rica with our global client. 

Overview:

We are seeking a Project Operations Analyst to join an exciting opportunity supporting the day-to-day management of international projects, ensuring that financial, operational, and compliance processes run smoothly. This role works closely with internal teams and external partners to track progress, manage documentation, and keep projects on schedule across multiple countries. The role offers exposure to impactful, mission-driven projects that support community innovation.

Responsibilities:

• Coordinate and track activities across a portfolio of international projects, ensuring deadlines, deliverables, and documentation are completed on time.
• Monitor financial processes, including budgets, disbursements, and reporting, ensuring accuracy and alignment with project plans.
• Review project and financial documentation to ensure completeness and compliance with internal guidelines.
• Drive consistent and persistent follow-up with internal teams and external partners to ensure timely submission of reports, financials, and required materials.
• Support project planning through the preparation and review of operational plans, budgets, and procurement documentation.
• Track project milestones and reporting requirements, proactively identifying risks or delays and escalating when needed.
• Assist with audit processes, including the review and submission of financial statements and related reports.
• Serve as a central coordination point across stakeholders in multiple countries and time zones, keeping projects organized and moving forward.
• Respond to operational, financial, and administrative inquiries from partners and provide guidance as needed.

Requirements:

• 2+ years of professional experience in project coordination, operations, finance, compliance, or a related field.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• High attention to detail, particularly when working with financial and compliance-related information.
• Proactive and self-directed, with the ability to anticipate needs and take ownership of tasks.
• Strong communication skills, with confidence in following up persistently with stakeholders and managing high volumes of requests.
• Ability to work navigate time-sensitive requests across multiple teams.
• Comfortable working in a structured, process-driven, behind-the-scenes role.
• Must have be fluency in Spanish and professional working proficiency in English.

Nice-to-Have:

• Experience working with international teams, NGOs, financial institutions, or corporate environments is a plus.

Why NTT DATA?   

Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allows us to transform our goals into achievements, and projects into realities.

NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.

For this role, we have partnered with an Employer of Record (EoR) vendor, which allows us to collaborate with contingent professionals across different regions. Please note that for this position, you will be employed directly by our EoR who will be responsible for all employer obligations, including payroll, benefits, and local HR support, and you will be contracted out to Komodo Health. Our recruitment team will elaborate on this further in our introduction conversations.

Why we're hiring:

WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This Team will play a crucial role in enabling the ongoing transformation of our agencies and functions.

We are looking for a highly technical IT manager to oversee End User Services (EUS) and drive strategic technology operations across the Costa Rica market. This role ensures optimal service delivery, enhances IT frameworks, and manages a diverse technology landscape, integrating user endpoint infrastructure, security, and compliance requirements. The successful candidate will lead IT transformation initiatives and collaborate with cross-functional teams to align technology services with business objectives while maintaining robust system integrity and security posture.

What you'll be doing:

Roles and Responsibilities

• Oversee and manage daily technology operations to ensure high availability and reliability of IT services.
• IT Budget management
• Coordinate with cross-functional teams to implement technology solutions aligned with business objectives (WPP ET).
• Monitor system performance, troubleshoot issues, and ensure timely resolution of incidents.
• Manage IT infrastructure, including servers, networks, and cloud services, maintaining security and compliance standards. (AZURE, LAN)
• Supervise and guide technical support staff, fostering professional growth and effective teamwork.
• Collaborate with vendors and service providers for procurement, maintenance, and contract management.
• Report on operational metrics, incident trends, and improvement initiatives to senior leadership.
• Drive the adoption of best practices in IT service management and operational excellence following WPP ET guidelines
• Attend and interact effectively and directly with stakeholders
• Management of support for business-critical applications

Leadership & Line Management of Engineer Resources

• Directly manage EUS Leads and Engineers, facilitate resource planning and workload distribution, ensuring optimal efficiency across projects and operational demands.
• Set clear goals, expectations, and KPIs to measure individual and team performance across technical operations.
• Lead mentoring and skills development initiatives, fostering a culture of innovation and technical excellence.
• Champion process standardization, implementing ITIL and service management best practices for consistent execution.

Ticket Queue Management & SLA Compliance

• Oversee ticket queue management, ensuring incidents and requests are categorized, prioritized, and assigned efficiently.
• Monitor SLA compliance, tracking ticket resolution times and ensuring adherence to service performance metrics.
• Ensure documentation of all incidents and service requests, creating detailed root cause analyses for major recurring issues.
• Lead stakeholder communication on SLA performance, ensuring transparency in service quality and incident handling expectations.

Performance Optimization

• Utilize ITIL methodologies to improve service delivery, reduce incidents, and enhance end-user experience.
• Implement continuous improvement initiatives, analyzing ticket backlog data to enhance service response times and reduce bottlenecks.
• Identify opportunities to implement AI-driven support solutions, including chatbots, predictive analytics, and self-service portals to streamline IT assistance.

Infrastructure & End-User Services Management

• Manage, implement, and optimize end-user service solutions to enhance support function in the Costa Rica market
• Oversee device management, endpoint security, and identity access controls, ensuring compliance with global standards.
• Manage deployment, configuration, and lifecycle support for core user environments, including endpoint devices, collaboration platforms, business systems and remote access solutions.

Technology Strategy & Architecture

• Develop and refine country IT infrastructure roadmaps, ensuring alignment with business needs and scalability considerations.
• Lead technology standardization efforts for network architecture, Active Directory, endpoint security, and service automation platforms.
• Collaborate with global technology teams to integrate IT frameworks, including enterprise mobility, security policies, and system automation.
• Drive continuous improvements in system architecture, ensuring optimized performance of IT assets across on-premises and cloud-based environments.

Security, Compliance & Risk Management

• Implement cybersecurity best practices in coordination with the Cyber, Risk & Compliance (CRC) team.
• Ensure regulatory compliance across identity & access management (IAM), endpoint encryption, and data protection strategies.
• Lead incident response protocols, overseeing vulnerability management, SIEM monitoring, and remediation efforts.

Vendor & Cost Optimization

• Manage enterprise agreements with our technology partners, vendors and providers, ensuring cost-effective procurement of any licensing and services.
• Optimize IT budgets, identifying opportunities for cost reduction in service contracts and hardware lifecycle management.
• Evaluate emerging technology solutions that align with business expansion and infrastructure modernization initiatives.

Project Management & IT Transformation

• Lead market deployment of global IT initiatives, including Network, Infrastructure, Modern Workplace, and Security transformations.
• Coordinate cross-functional teams on technology rollouts, overseeing user migration strategies, cloud adoption plans, and infrastructure upgrades.

What you'll need:

• Bachelor's degree in Information Technology, Computer Science or a related field. Or relevant experience within Information Technology.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Understanding of IT endpoint infrastructure, including Microsoft OS, MacOS, Active Directory, device management, Identity Management and Audio-Visual technology.
• Proficiency in ITIL and ITSM frameworks
• Experience with endpoint management platforms, including MDM solutions like Jamf and Intune.
• Demonstrated experience in IT governance, compliance audits, and risk mitigation strategies.
• Budget management expertise, overseeing software licensing, vendor contracts, and IT cost optimization.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite