Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is the Technology Operations teams mission, as part of Enterprise Technology, to enable our stakeholders to collaborate, create and thrive. Enterprise Technology is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data. 

As an IT Support Analyst, you will play a key role in supporting our employees, agencies, and clients with reliable, modern technology solutions. You’ll be part of a collaborative, global Technology Operations team, providing essential on-site support and helping drive our transition to cloud-based services and digital experiences. 

What you'll be doing:

• Deliver exceptional on-site IT support to WPP employees, agencies, and visiting clients, in line with WPP standards
• Provide remote support to regional offices as needed
• Ensure deskside operations and standard technology services, including meeting room AV, are maintained and supported
• Build strong relationships with business users, understanding their needs and delivering tailored support
• Champion a customer-focused approach, empowering end users to make the most of technology tools
• Educate users on IT services, policies, and best practices
• Accurately log all IT engagements in the ticketing system for reporting and performance tracking
• Manage onboarding and offboarding processes, including account administration and asset management
• Resolve Level 1 and 2 incidents, collaborating with internal and external teams for timely resolution
• Maintain security protocols and monitor third-party engagements
• Escalate complex issues to Infrastructure or Management teams when required
• Support user and office relocations, hardware/software deployments, and warranty replacements
• Manage IT asset procurement, inventory, and lifecycle
• Contribute to the Service Desk knowledge base and documentation
• Collaborate with global IT functions to implement standards and support local business needs
• Facilitate infrastructure refreshes and basic device troubleshooting
• Support software licensing reviews and compliance activities
• Be available for occasional out-of-hours support
• Perform other duties as required

What you'll need:

• 3–5 years’ experience in IT help desk or deskside support roles
• This is a 100% on-site role; you must be able to work from one of our designated office locations
• Strong cross-platform expertise in Windows and Mac OS; working knowledge of AV technology
• Excellent problem-solving skills and a proactive, can-do attitude
• Empathy and effective communication skills with diverse end users
• Ability to build trust-based relationships and collaborate across teams
• Strong written and verbal English communication skills (advanced level required)
• Effective time management and prioritization abilities
• Professional, approachable demeanor under pressure

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI

Location: This is a hybrid position based out of San Jose, Costa Rica. 2+ days a week in office.

Armis is making a major dent in the cybersecurity market. Joining the Armis family means working with dedicated individuals on a mission to enable large organizations to benefit from the latest connected devices without fear of compromise from a cyber attack. Armis is the leading agentless device security platform purpose-built to protect the world of unmanaged and IoT devices - providing passive, real-time, and continuous asset inventory, risk management, and detection & response to prevent cyber attacks from disrupting and compromising a business.

The Technical Support Team is at the heart of impacting and ensuring clients use the Armis products effectively. Supporting our customers to solve their challenging technical security problems is critical to achieving our mission. The technical support team does this by working with our customers to offer professional and proactive deescalation for their complex technical issues. The team collaborates and works hand in hand with the Operations, R&D teams, Solution Architects, Product, Customer Success, and other teams to ensure seamless onboarding, deployment, and on-going development of our customers.

Responsibilities:

Our Technical Support Engineer will provide second level support with a focus on our US based customers. As part of our Engineers based in the US, you’ll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers’ most pressing technical issues. You will apply your creativity and innovative ideas that best support and create a lasting experience for our customers.

As part of your day-to-day, you’ll take ownership of customer cases and troubleshoot customers’ issues. You will support our customers in making the most of our products. You will be taking on projects either within/with other teams to create a company-wide impact.

Requirements:

• At least 2 -4 years of experience in a similar role
• Industry experience in Cyber Security, particularly network security or application security is required
• Experience with enterprise customer accounts is required 
• Technical networking knowledge in TCP/IP and the application layer
• Technical experience supporting Linux-based products
• Composing SQL queries and working with Databases
• Working with Docker/Kubernetes-based environments is preferred
• Experience with Scripting languages (Bash, Python or equivalent) is preferred
• BS degree in CS or equivalent is preferred
• Enjoy working with customers using excellent communication and problem-solving skills
• Bonus: experience with ServiceNow

Senior Analyst, Strategy & Activation (Amazon DSP/SPA) 

MORE ABOUT KEPLER

Benefits & Perks:

• Competitive health and dental benefits.
• Tuition reimbursement and training stipend.
• Hybrid Office/WFH Schedules: office supplies, internet, and phone stipend.
• “Work from Anywhere” 4 weeks per year.
• Stocked kitchen, and other team outings.
• Collaborative and friendly work space, easily commutable location.
• Volunteering & altruism opportunities.
• Team building lunches and events, and company celebrations: Summer, Halloween, Holidays, and many multicultural holidays recognized/celebrated.
• If something is important to you that’s not listed here, let us know!.

Career & Development Focus:

• Ongoing learning and development for education opportunities such as webinars, books, classes, relevant conferences and events.
• Opportunities to pursue business related side projects and Hackathons.
• Environment of learning from peers, including 30+ class training program, Kepler University, powered by Center of Excellence and Tiger Team subject matter expert groups.
• Opportunity to work with cutting edge technology and industry thought leaders.
• Kepler Rocket Mentorship Program: beneficial for the development of both mentors and mentees.

**All applications must include a Resume & Cover Letter in English to be considered. 

Kepler is a people first organization. If this roles piques your interest but you may not check every box, we still encourage you to apply! Studies show that imposter syndrome can prevent women and people of color from applying unless they meet every single qualification. We welcome all who are interested to apply, you just might be a great candidate for this role or others.

Protect yourself from recruitment fraud. The only way to apply for a position at Kepler is by submitting a direct application via the Keplergrp.com website or working with a recruiter employed by Kepler with a @keplergrp.com email address. Learn how to stay safe by clicking here

IT Systems Administrator

Sumo Logic's Cloud SIEM (Security Information and Event Management) platform provides comprehensive security visibility and analytics for modern cloud and hybrid environments. Leveraging advanced analytics and machine learning, our Cloud SIEM delivers real-time threat detection, incident response, and compliance management. Designed for scalability and efficiency, it seamlessly integrates with a wide range of security tools and data sources, enabling organizations to effectively manage and mitigate security risks while optimizing their security operations. Sumo Logic's Cloud SIEM empowers security teams to stay ahead of evolving threats and maintain robust security postures.

As an IT Systems Administrator, you will actively contribute to, execute for, and lead IT in the design and development of business insights and analytics solutions. You will be instrumental in helping us solve complex data visualization, modeling, curation, and reporting problems among Sumo Logic’s robust inventory of cloud services, data tooling, and business applications. You will work closely with a team of highly skilled individuals to deliver on high impact engagements at Sumo Logic, reporting directly to the Global Head of Infrastructure and Data and engaging projects under the guidance of the Lead IT Systems Engineer.

You are a strong IT operations expert who is passionate about scalable, resilient, secure, and cost-efficient data solutions. You care about delivering on customer requests with a high attention to detail, a sense of natural curiosity, and a focus on building lasting relationships. You are at home when helping the group come up with a better solution than you would as individuals and providing experienced guidance and insight to those around you. You are comfortable in a fast-moving environment with responsibility for global hardware and end user device needs, alongside a host of IT applications. Ideally, you have experience with performance, scalability, and reliability issues of 24x7 uptime systems and solutions.

Responsibilities:

• Deliver exceptional end user support via Helpdesk & Triage services, showcasing a strong dedication to promptly resolving issues and ensuring utmost customer satisfaction.
• Exhibit advanced expertise in overseeing user endpoints, emphasizing a high degree of security and functionality while consistently delivering effective endpoint management solutions.
• Spearhead the seamless integration of IT systems, focusing on optimizing operations and enhancing efficiency. Prove successful in implementing and fine-tuning integrations to meet organizational needs.
• Champion automation initiatives across IT operations to streamline processes and workflows. Show a history of implementing automation solutions that boost operational efficiency and reduce manual workloads.
• Manage the diverse user application portfolio with a keen focus on providing outstanding support and regular updates. Demonstrate expertise in ensuring applications align with user needs and contribute to operational success.
• Lead the provisioning of user accounts, maintaining a commitment to providing secure access to systems and applications. Demonstrate a track record of delivering provisioning services accurately and efficiently.
• Provide basic technical support for AWS Marketplace services, ensuring timely and effective assistance for customers. Exhibit a wealth of experience in supporting AWS products and services, prioritizing customer satisfaction throughout.
• Administer Atlassian environments at the system configuration level, within the IT operations department. Showcase a history of optimizing Atlassian administration and granularly configuring Jira to enhance team productivity and customer satisfaction.
• Collaborate with other IT teams as needed to drive forward joint efforts

Requirements:

• 3+ years of experience in providing End User Services, specializing in helpdesk & triage support, with a strong emphasis on carefully executing Jira tickets and delivering high quality and reusable Confluence documentation
• Proficiency in user endpoint management tools such as JAMF, with a proven track record of successful endpoint management
• Demonstrated expertise in IT system integrations, showcasing the ability to integrate various systems for enhanced performance and efficiency
• Strong familiarity with IT automations, including scripting languages like BASH and Powershell, and a history of implementing automation solutions
• Experience in user application portfolio management, ensuring effective support and updates for user applications
• Knowledge of user provisioning processes, particularly utilizing Okta for secure and efficient provisioning of user access
• Regular responsibility for AV equipment management as setup
• Basic AWS ability to provide technical support for marketplace services, with specific experience in AWS Marketplace technical support a bonus
• Proficiency in Atlassian Administration, including tools like Jira and Confluence, to manage tasks, issues, and documentation effectively

Desirable:

• Experience in cloud services and management
• AWS
• Azure
• GCP
• Experience managing security hardware devices such as cameras and door readers
• Experience working with and managing third party MSP relationships around hardware device management
• Understanding of ITIL processes and practices as well as vendor and contract management

About Us:

Sumo Logic, Inc., empowers the people who power modern, digital business.  Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its SaaS analytics platform. The Sumo Logic Continuous Intelligence Platform™ helps practitioners and developers ensure application reliability, secure, and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

Important Information

Location: Costa Rica, Peru, Colombia, Argentina, Bolivia

Work Mode: Remote

Job Summary

As a OTM Consultant (Oracle Transportation Manager)(19889) you will be responsible for supporting and delivering transportation solutions within Oracle Transportation Manager (OTM), covering key functionalities such as Order Management, Transportation Planning and Execution, Supply Chain Visibility and Event Management, Inventory Visibility, and Freight Bill Audit and Payment. You will manage and complete customer work packages while ensuring alignment with defined budgets, work plans, quality standards, and timelines, analyze and address client requirements using established templates, frameworks, and standard product functionalities, and collaborate with internal or external DevOps teams to deliver transportation project solution work packages and implement change requests.

Responsibilities and Duties

• The key purpose of this role is to gather requirement, solution design services and development of the transport solution for a broad range of projects and Support.
• Support the business project teams to determine IT solution requirements, CRP demonstrations, customer meetings, solution design
• Manage the implementation of IT project work packages in line with the DHL DevOps way of Working.
• Manage required IT development activity in line with the customer requirements. Ensure any development IT in accordance with supplier governance policies.
• Provide IT support as required for live customers (CRs, new releases etc.).
• Projects implementation, post warranty support and Go-live Support.
• Build effective relationships and maintain close liaison with business and IT by maintaining regular contact through the full project lifecycle.
• Undertake other projects and roles as required from time to time by senior management.
• Run business requirement and GAP analysis workshops for template based implementations.
• Build working relationships with Project team, customers, business and suppliers
• Development of test scenarios and scripts.
• Work with testing team to automate the Testing.
• Manage and/or perform IT testing and support user acceptance testing.
• Document user training to internal and customer teams.

Qualifications and Skills

• Good understanding of transportation customer requirements and good technical understanding of solution capabilities e.g. OTM, Kewill.
• Good Knowledge on Agile and DevOps.
• General understanding of transport related ancillary systems and B2B integrated e.g. HERE, Transporeon, Centiro.
• Participates and organizes workshops & events.
• Preparation of solution design proposals from a commercial as well as a technical perspective.
• Advising / consulting to external customers.
• Coordinate, direct and oversee work package delivered by Specialists and/or suppliers
• Developing content for customer presentations and providing technical/functional content
• Years of Experience: 5-8 Years | 3-4 Full Life Cycle Implementation (At least one Implementation in Agile/DevOps) in Oracle Cloud.
• Geographical Experience: Experience implementing Transport solutions in latest Oracle Cloud at least two different regions.

Main Technical tools:

• Core OTM Expertise: In-depth knowledge of OTM modules (Shipment Management, Rate Management, Business Process Automation).
• Technical Skills: Strong proficiency in SQL/PL-SQL, XML, and XSLT.
• OTM Tools: Experience with Workflow Agents, Integration Manager, and Screen Sets.
• Cloud Experience: Strong hands-on experience with OTM Cloud is highly preferred.
• -Logistics Knowledge: Understanding of transportation modes (FTL, LTL, Ocean, Air), multi-leg planning, and freight audit.

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

About the Role

The Database Administrator partners with product teams, developers, and the Principal Architect to manage, maintain, and optimize the organization's database environments. This role is responsible for ensuring the reliability, performance, and security of all databases while driving modernization efforts including migration from legacy platforms such as Microsoft Access to modern database solutions.

Key Responsibilities

Database Management & Maintenance

• Responsible for designing, building, and maintaining scalable data lake architectures to support analytics, reporting, and data-driven decision-making across the organization. This includes managing data ingestion pipelines, enforcing data quality and governance standards.
• Manage, monitor, and maintain all databases across the organization including Microsoft Access, SQL Server, MySQL, PostgreSQL, and other platforms
• Maintain a comprehensive inventory of all databases, including ownership, usage, and technology stack
• Perform routine database administration tasks including backups, restores, copying, archiving, and schema updates
• Ensure database availability, integrity, and reliability across all environments

Performance Optimization

• Monitor and tune database performance to ensure optimal response times and resource utilization
• Analyze and optimize queries, with a focus on improving performance in VB-based applications
• Proactively identify and resolve database bottlenecks and performance issues
• Implement indexing strategies, query optimization, and execution plan analysis

Modernization & Migration

• Lead and support the migration of Microsoft Access databases to SQL Server, MySQL, PostgreSQL, and other modern platforms
• Collaborate with the Principal Architect and product teams to define migration strategies and timelines
• Document legacy database structures and developing migration plans that minimize disruption to operations
• Evaluate and recommend modern database technologies and architectures as appropriate

Developer Collaboration & Best Practices

• Partner with development teams to establish and enforce database query best practices
• Provide hands-on guidance and code review for database interactions within applications
• Create and maintain documentation, standards, and reference guides for database development
• Serve as a technical resource for developers on schema design, stored procedures, and data modeling

Monitoring & Alerting

• Implement and manage database monitoring and alerting solutions to proactively detect and respond to issues
• Define and track key database health metrics including performance, storage, and availability
• Respond to and resolve database incidents, performing root cause analysis and implementing preventive measures
• Maintain audit logs and ensure compliance with data governance and security policies

Security & Compliance

• Manage database access controls, user permissions, and role-based security
• Ensure sensitive data is protected in accordance with organizational and regulatory requirements
• Perform regular security assessments and vulnerability reviews of database environments
• Responsible for designing, building, and maintaining scalable data lake architectures to support analytics, reporting, and data-driven decision-making across the organization. This includes managing data ingestion pipelines, enforcing data quality and governance standards.

Required Qualifications

• 3+ years of experience in database administration or a related role
• Strong proficiency in Microsoft SQL Server and Microsoft Access
• Experience with database migration projects, particularly Access to SQL Server
• Proficiency in T-SQL, query optimization, and execution plan analysis
• Experience with .Net application database interactions
• Familiarity with database monitoring and alerting tools
• Knowledge of backup, recovery, and archiving strategies
• Strong understanding of database security, access control, and compliance practices
• Excellent communication and collaboration skills with both technical and non-technical stakeholders

Please submit your resume in English.

What's the Opportunity?

We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance.

What Will I be doing?

• Work with customers to help them solve issues they have with using Zenoti
• Own customer reported issues and see problems through to resolution
• Consult with customers to ensure their business operations run effectively on Zenoti
• Follow all defined processes in the team when working on issues
• Be part of the ticketing system and handle the client reported issues.
• Be proud of what you work on, obsess about the quality of the work you produce
• Influence the direction of the product by providing feedback about challenges customers have with using our product

What Skills do I need?

• Minimum of 4+ years in a customer-facing, English-speaking service role requiring frequent customer engagement; candidates supporting hospitality or retail backgrounds are strongly preferred.
• Experience running a Point-of-Sale or reservations system
• Experience as L2/L3 support agen supporting complex software applications t is highly desired. Proven experience handling complex customer issues and escalations beyond front-line (L1) support.
• A technology-centric background supporting software solutions with demonstrated curiosity and self-learning
• Ability to listen to customer/support specialist requests and quickly develop a plan of action to address the issue
• Self-management, proactive and detail oriented. Strong time management and organizational skills.
• Availability to Work in Day or night shifts
• Can work in a fast paced, ever changing, start-up environment

Requirements

What's the Opportunity?

We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. This will be an in-office position based in our office in Australia.

What Will I be doing?

• Receive inbound help requests from customers via the primary channels of phone call, chat, and email.
• Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs.
• Consult with customers to ensure their business operations run effectively on Zenoti
• Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment;
• Raise issues to higher levels of support as needed; be able to identify when you need help to solve an issue
• Be a trusted advisor to our customers on issues related to Zenoti products and experience in a way that results in high customer satisfaction;
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers;
• Provide peer mentorship to team members
• Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.
• Be proud of what you work on, obsess about the quality of the work you produce.
• Influence the direction of the product by providing feedback about challenges customers have with using our product.

What Skills do I need?

• Minimum of 6+ years in a customer-facing, English-speaking service role requiring frequent customer engagement; candidates supporting hospitality or retail backgrounds are strongly preferred.
• Experience running a Point-of-Sale or reservations system
• Experience as L2/L3 support agent supporting complex software applications t is highly desired. Proven experience handling complex customer issues and escalations beyond front-line (L1) support.
• A technology-centric background supporting software solutions with demonstrated curiosity and self-learning
• Ability to listen to customer/support specialist requests and quickly develop a plan of action to address the issue
• Self-management, proactive and detail oriented. Strong time management and organizational skills.
• Availability to Work weekends and late shifts
• Can work in a fast paced, ever changing, start-up environment

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
• Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
• Attractive compensation. 
• Regular social activities, and opportunities to give back through social work and community initiatives. 

 Technical Support Engineer 

Location: This is a 100% remote position and we are considering candidates from any major city in the USA

Armis is making a major dent in the cybersecurity market. Joining the Armis family means working with dedicated individuals on a mission to enable large organizations to benefit from the latest connected devices without fear of compromise from a cyber attack. Armis is the leading agentless device security platform purpose-built to protect the world of unmanaged and IoT devices - providing passive, real-time, and continuous asset inventory, risk management, and detection & response to prevent cyber attacks from disrupting and compromising a business.

The Technical Support Team is at the heart of impacting and ensuring clients use the Armis products effectively. Supporting our customers to solve their challenging technical security problems is critical to achieving our mission. The technical support team does this by working with our customers to offer professional and proactive deescalation for their complex technical issues. The team collaborates and works hand in hand with the Operations, R&D teams, Solution Architects, Product, Customer Success, and other teams to ensure seamless onboarding, deployment, and on-going development of our customers.

Responsibilities:

Our Technical Support Engineer will provide second level support with a focus on our US based customers. As part of our Engineers based in the US, you’ll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers’ most pressing technical issues. You will apply your creativity and innovative ideas that best support and create a lasting experience for our customers.

As part of your day-to-day, you’ll take ownership of customer cases and troubleshoot customers’ issues. You will support our customers in making the most of our products. You will be taking on projects either within/with other teams to create a company-wide impact.

Requirements:

• Must be a US Citizen
• At least 2 years of experience in a similar role
• Industry experience in Cyber Security, particularly network security or application security is required
• Experience with enterprise customer accounts is required 
• Technical networking knowledge in TCP/IP and the application layer
• Technical experience supporting Linux-based products
• Composing SQL queries and working with Databases
• Working with Docker/Kubernetes-based environments is preferred
• Experience with Scripting languages (Bash, Python or equivalent) is preferred
• BS degree in CS or equivalent is preferred
• Enjoy working with customers using excellent communication and problem-solving skills

Salary range guidance for this position is: $70,000-$100,000 per year.

Bonus and Pre IPO Equity

The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

Location: This is a hybrid position based out of San Jose, Costa Rica. 2+ days a week in office.

Armis is making a major dent in the cybersecurity market. Joining the Armis family means working with dedicated individuals on a mission to enable large organizations to benefit from the latest connected devices without fear of compromise from a cyber attack. Armis is the leading agentless device security platform purpose-built to protect the world of unmanaged and IoT devices - providing passive, real-time, and continuous asset inventory, risk management, and detection & response to prevent cyber attacks from disrupting and compromising a business.

The Technical Support Team is at the heart of impacting and ensuring clients use the Armis products effectively. Supporting our customers to solve their challenging technical security problems is critical to achieving our mission. The technical support team does this by working with our customers to offer professional and proactive deescalation for their complex technical issues. The team collaborates and works hand in hand with the Operations, R&D teams, Solution Architects, Product, Customer Success, and other teams to ensure seamless onboarding, deployment, and on-going development of our customers.

Responsibilities:

Our Technical Support Engineer will provide second level support with a focus on our US based customers. As part of our Engineers based in the US, you’ll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers’ most pressing technical issues. You will apply your creativity and innovative ideas that best support and create a lasting experience for our customers.

As part of your day-to-day, you’ll take ownership of customer cases and troubleshoot customers’ issues. You will support our customers in making the most of our products. You will be taking on projects either within/with other teams to create a company-wide impact.

Requirements:

• At least 2 years of experience in a similar role
• Industry experience in Cyber Security, particularly network security or application security is required
• Experience with enterprise customer accounts is required 
• Technical networking knowledge in TCP/IP and the application layer
• Technical experience supporting Linux-based products
• Composing SQL queries and working with Databases
• Working with Docker/Kubernetes-based environments is preferred
• Experience with Scripting languages (Bash, Python or equivalent) is preferred
• BS degree in CS or equivalent is preferred
• Enjoy working with customers using excellent communication and problem-solving skills
• Bonus: experience with ServiceNow

Job Summary:

 We are looking for an experienced Senior Manager – Fintech Payments Operations to oversee and enhance our payment processing functions. This role requires a deep understanding of payment systems, transaction processing, compliance, and risk management. The ideal candidate will work closely with internal and external stakeholders to ensure smooth, secure, and efficient payment operations while driving strategic improvements.

 Key Responsibilities:

• Oversee and lead the end-to-end payment operations, including transaction processing, reconciliations, settlements, chargebacks, and refunds.
• Collaborate with payment service providers, banks, and financial institutions to optimize payment workflows and establish strong relationships.
• Ensure compliance with regulatory requirements, industry standards, and internal policies related to payments.
• Monitor key performance indicators (KPIs) for payment processes and drive initiatives to improve efficiency, reduce failures, and enhance customer experience.
• Lead, mentor, and develop a high-performing team responsible for payment operations, fostering a culture of accountability and continuous improvement.
• Work with product, engineering, and customer support teams to enhance the payments ecosystem and introduce innovative payment solutions.
• Investigate and resolve payment-related issues, fraud risks, and disputes in a timely manner, implementing proactive risk mitigation strategies.
• Develop and implement standard operating procedures (SOPs) and best practices to streamline payment processes and improve operational excellence.
• Stay updated on industry trends, emerging payment technologies, and regulatory changes to drive innovation and compliance.
• Prepare reports and insights for senior leadership to support strategic decision-making and present actionable recommendations.

Qualifications & Skills:

• Bachelor’s or master’s degree in finance, Business Administration, or a related field.
• 10+ years of experience in payments operations, payment processing, or financial services.
• Strong expertise in payment gateways, card networks (Visa, Mastercard, Amex), ACH, wire transfers, and digital wallets.
• Deep understanding of regulatory frameworks such as PCI DSS, PSD2, AML, and KYC.
• Hands-on experience with payment reconciliation, settlements, chargeback management, and fraud prevention.
• Excellent analytical, problem-solving, and decision-making skills with a keen attention to detail.
• Proven ability to lead and manage large teams with strong leadership, team management, and communication skills.
• Ability to work in a fast-paced and dynamic environment with a strategic mindset.
• Proficiency in using payment processing tools, financial software, and Excel.

Preferred Qualifications:

• Experience working with payment service providers like Adyen, Stripe, or Worldpay.
• Strong background in payment risk management and fraud prevention strategies.
• Prior experience in SaaS or fintech companies is a plus.