We are looking for a Senior Learning Designer to join our Costa Rica team in-office, reporting to the Senior Director, Talent Development within the People & Culture organization. You’ll be empowered to craft high-impact instructional content that creates real business value, elevates employee capability, and strengthens our culture.

What You’ll Do (Role Expectations)

• Design for Impact: Design, develop, and land global and regional learning solutions with a focus on adult learning principles, utilizing robust needs analyses to drive instructional strategy and deliver measurable business impact.
• Agile Development: Operate across both strategic and tactical levels to co-create, launch, iterate, and optimize diverse learning modalities (eLearning, ILT, vILT, microlearning) wherever needed.
• Deliver Excellence: Build trust through consistent, high-quality execution and instructional excellence that ensures all learning materials align with our mission and values.
• Manage Projects: Proactively communicate concise, action-based updates while surfacing design risks and project progress early to maintain momentum.
• Collaborate & Improve: Champion continuous improvement in our curricula, actively collaborating with Subject Matter Experts (SMEs) across functions, challenging ideas constructively to commit to the best instructional decisions.

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the learning path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.
• You think at scale. You connect your day-to-day instructional design work to the larger company mission and think globally. You build learning solutions, content, and frameworks that are not just effective today but are built to last and support a high-growth, global organization.

What We’re Looking for (Minimum Qualifications)

• Experience: Minimum 5 years of progressive experience in instructional design, learning experience design, or curriculum development in corporate or high-growth environments.
• Scale & Delivery: Demonstrated ability to design and deliver large-scale, global learning initiatives with measurable business outcomes and strong project management capabilities.
• Mindset: Strong execution mindset with genuine ownership, a bias for action, and the humility to adapt when learning plans or business circumstances shift.
• Collaboration: Proven track record of breaking down silos to collaborate with senior leaders, SMEs, and diverse global teams, driving shared ownership of learning outcomes and fast results.
• Communication: Direct communication style that brings clarity, handles ambiguity effectively, and balances high-level educational strategy with tactical design details.

What Will Make You Stand Out (Preferred Qualifications)

• Agile ID: Experience adapting to high-growth technology environments, with a willingness to launch learning MVPs and iterate content based on user feedback.
• Technical Proficiency: Solid hands-on experience with modern authoring tools and a practical understanding of adult learning methodologies and basic evaluation methods.
• Cultural Alignment: Familiarity with Zscaler values and leadership principles, bringing a collaborative, solutions-oriented mindset and a willingness to engage in constructive problem-solving.

#LI-IA1 #Hybrid

Role

We’re looking for a Senior Detection Engineer to join our team. The role will be located in Costa Rica reporting to the Senior Manager of Threat Hunting as part of the Zscaler Threat Hunting team. 

Detection Engineers are responsible for advancing threat detection and hunting capabilities of our managed threat hunting service: Zscaler Threat Hunting. This role involves combining Threat Researcher and Detection Engineering skills to develop next-generation detection logic for our threat hunters, utilizing tools like Python, SQL AWS services, YAML-based detection logic, and SIGMA-like rules. The role also contributes to the scalability and maintenance of engineering projects, leveraging data platforms such as Hadoop and Athena. Finally, this position requires independently writing and updating detections and playbooks, which includes working flexible hours, such as weekend night shifts and providing on-call support.

What We're Looking for (Minimum Qualifications)

• Hands-on experience developing and implementing detection rules in a Security Information and Event Management (SIEM) tool, such as Splunk, Microsoft Sentinel, or ElasticSearch
• Familiarity with MITRE ATT&CK framework and experience translating TTPs into actionable detection logic
• Scripting and automation skills using Python for developing and managing detection infrastructure
• Must have excellent reporting and analytical skills and experience writing and optimizing IDS/IPS and YARA signatures
• Must be able to validate detection logic, perform root cause analysis of detection failures, and deliver recommendations for platform improvements

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.  

What Will Make You Stand Out (Preferred Qualifications)

• Proven experience in one or more of the following - detection engineering, threat hunting, security operations, malware analysis, blue teaming, or network defence
• Bachelor’s or graduate degree from a four-year college or university (preferably in Computer Science, Engineering, or a related discipline), or equivalent security industry work experience
• Significant and demonstrable experience as a Senior Detection Engineer, leading the development of complex detection strategies and mentoring junior team members
• Experience in network-based threat detection and signature development (e.g., Snort/Suricata rules)

#LI-Remote #LI-JG1 #LI-CostaRica

We are looking for a Quote Support Manager to join our Deal Desk Operations team. This role is based in Costa Rica with hybrid flexibility to accommodate team and manager needs, reporting to the Director, Global Deal Operations. The Quote Support Manager will support Sales and the deal process while managing the Quote Support team, ensuring successful execution of the quote process with adherence to strategy, commitments, and goals, as well as compliance with policies and procedures. You’ll be responsible for leading and developing an efficient and productive team while supporting the Sales organization.

What you’ll do (Role Expectations)

• Provide day to day leadership, providing guidance to a team of analysts on decision making and critical thinking, supporting the business in achieving long term goals
• Subject Matter Expert on your team’s activities and responsibilities and serve as an escalation point on Quote-To-Order processes, identifying cause, and ensuring appropriate resource(s) are engaged for resolution
• Partner with peer organizations and leadership to drive global best practices, refine policies, strategies, and processes
• Leverage reporting and analytics to mitigate potential contract and order issues as well as for measuring the team’s key performance indicators
• Work with your team members to create goals that support their career development objectives

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are built to last and support a high-growth, global organization.
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Demonstrated lead or management experience
• 5+ years experience in a Deal Desk, Sales Operations Support, Quote Support, or Order Management
• Results driven with excellent attention to detail, ability to work under pressure, dependable with deliverables and deadlines, and able to make tough decisions to solve problems
• Active listener and effective communicator – written and verbal,  in person and virtual; able to explain complex 
• Proficient with Salesforce.com, Quote applications (preferably CPQ), MS Office, and G-suite, Tableau, and Salesforce Reporting

What Will Make You Stand Out (Preferred Qualifications)

• Experience in High-Tech/SaaS industry
• Bachelor's degree in Business Administration/Management, Finance or a related field

#LI-Hybrid #LI-CostaRica  #LI-DS9

We are looking for a Quote Support Advisor-Americas to join our Deal Desk Operations team. This role is based in Costa Rica with hybrid flexibility to accommodate team and manager needs, reporting to the Quote Support Manager-Americas. Working collaboratively with Go-To-Market teams, the Quote Support Advisor supports Sales by ensuring appropriate quote structure and providing guidance with a focus on financial and revenue compliance. Our ideal candidate is a high-energy, team-first, value-add business partner who thrives in a fast-paced, ever-changing environment.

What you’ll do (Role Expectations)

• Be a ‘Subject Matter Expert’ on Salesforce CPQ, quote and deal process
• Collaborate with Deal Desk, Legal, Finance, Product, Pricing, and Sales to drive deal accuracy and efficiency through sales process
• Assist and guide Sales on sku/product configuration, quote structuring, standard corporate, financial, and sales policies
• Cultivate internal relationships at all levels of your coverage
• User acceptance testing when new quote processes and/or system functionality are implemented

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.

What We’re Looking for (Minimum Qualifications)

• Demonstrated experience working cross-functionally with Go-To Market and System Support teams
• 3+ years experience in a Sales Operations Support, Quote Support or Order Management
• Results driven with excellent attention to detail, ability to work under pressure, dependable with deliverables and deadlines, and able to make tough decisions to solve problems
• Active listener and effective communicator – written and verbal,  in person and virtual
• Proficient with Salesforce.com, Quote applications (preferably CPQ), MS Office, and G-suite

What Will Make You Stand Out (Preferred Qualifications)

• Experience in High-Tech/SaaS industry
• Bachelor's degree in Business Administration/Management, Finance or a related field

#LI-Hybrid  #LI-DS9

Role 

We are looking for an Associate Velocity Sales Engineer to join our Virtual Service Center team. This is a remote role based in Costa Rica, reporting to the Senior Manager, Partner Sales Engineering. The Associate Velocity Sales Engineer is part of the Solution Center team, supporting partners and internal teams with foundational technical pre-sales activities. This role focuses on learning, executing, and gradually building the skills required to influence partner-led opportunities. You’ll work alongside senior engineers to support demos, discovery, and partner enablement—while developing the technical and business acumen needed to grow into a full Velocity SE.

What you’ll do (Role Expectations)

• Provide inbound technical support to partners, distributors, and internal teams through basic discovery, positioning, and demos
• Assist with product demos and Solution Demo Center (SDC) sessions, including co-selling support alongside senior SEs
• Configure, maintain, and support demo/lab environments and reusable demo assets/documentation
• Participate in partner enablement including onboarding, trainings, and workshops
• Collaborate with the global Solution Center team to deliver timely, cross-region support and align solutions to customer needs

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction.

What We’re Looking for (Minimum Qualifications)

• 0–2 years of experience in technical roles such as internships, support, junior SE, networking, or security roles
• Basic understanding of networking fundamentals including TCP/IP, DNS, HTTP, and VPN concepts
• Bachelor’s degree or equivalent experience
• Willingness to travel occasionally, approximately 10%
• Professional proficiency in English; Portuguese language skills are a plus

What Will Make You Stand Out (Preferred Qualifications)

• Exposure to security concepts such as SWG, ZTNA, DLP, or CASB, even at a high level
• Experience with demos, labs, or customer-facing roles
• Certifications or coursework in networking or security

#LI-Remote #LI-CostaRica #LI-DS9

We are looking for a Customer Success Engineer to join our AMS Customer Success Engineering organization in Costa Rica, reporting to the Manager, Customer Success Engineering. You will be part of a global, customer-focused team dedicated to delivering high-impact experiences and solving complex customer challenges. By using data and insights, you will provide expert support to help customers achieve their goals and maximize value from our technology while fostering a customer-centric culture that drives adoption and growth.

What you’ll do (Role Expectations)

• Partner with Customer Success and Sales teams to drive customer outcomes and value across segments

• Lead technical workshops with large customers and provide environment-specific recommendations to increase value realization

• Present at customer events, such as User Groups, on best practices, use cases, and recommendations across Zscaler technologies

• Deliver internal technical enablement sessions to Customer Success Managers to help scale adoption through training and adoption playbooks

• Work cross-functionally with Customer Success, Product Engineering, and Support teams to ensure seamless service delivery

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Deep experience in a customer-facing technical role, such as Solutions Engineering, within enterprise organizations

• Proven ability to simplify and tailor complex technical messaging for technical, management, and executive audiences

• Strong capability to translate technology features into business impact to support value realization conversations

• Professional-level English communication skills, both written and verbal

What Will Make You Stand Out (Preferred Qualifications)

• Subject matter expertise in two or more areas including Internet/security protocols, Authentication/SAML, Web-based infrastructure, or AI Security

• Demonstrated discovery and influencing skills with evidence of driving meaningful adoption and value realization

#LI-Hybrid #LI-IA1

Role

We’re looking for a Senior Threat Hunter to join our team. The role will be located remote in Costa Rica reporting to the Director of Threat Hunting as part of the Zscaler Threat Hunting team. 

This role is a customer facing role, responsible for delivering white-glove threat hunting deliverables to customers. As a Threat Hunter, you will split your time between exploring Zscaler customer telemetry to identify potential threats and interacting directly with customers to discuss these potential threats. For this position, we’re looking for someone to work standard business working hours with occasional on-call duties.

What You’ll Do (Role Expectations)

• Leverage deep, hands-on expertise in threat hunting, incident response, and security operations to proactively hunt, detect, defend, and advise for managed threat hunting customers
• Serve as a trusted security advisor to customers by writing and delivering tailored threat hunt findings, executive presentations, and strategic recommendations to a range of stakeholders from SOC analysts to CISOs
• Analyze customer web proxy telemetry against modern adversary Tactics, Techniques, and Procedures (TTPs) by utilizing SIEM-like tools (e.g. Splunk, Microsoft Sentinel, ElasticSearch) and by writing code (e.g. Python and SQL) to implement high-fidelity detection logic and actionable hunt hypotheses
• Review the output of detection engineering systems and the work of other analysts to continually improve our customer facing deliverables

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.  

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree in cybersecurity, computer information systems, computer science,, or a related field
• 3+ years in Threat hunting, Incident response, Cybersecurity consulting, Security operations, Malware analysis, Blue teaming, Purple teaming, Network defense with at least 1 of those focused on Threat Hunting or Consulting.
• Deep expertise in threat hunting

What Will Make You Stand Out (Preferred Qualifications)

• You've presented at cybersecurity industry conferences
• You’re familiar with Zscaler Internet Access (ZIA) telemetry 
• You’ve briefed or presented to a wide range of cybersecurity professionals (from SOC analysts to CISOs)

#LI-Remote #LI-JG1 #LI-CostaRica

Important Information 

Location: Bolivia

Work Mode: Hybrid 

Job Summary 

As a Mid DevOps Tools Engineer (141801671), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Administer, maintain, and optimize DevOps and ALM tools such as Jira, Confluence, GitLab, Perforce, and Code Collaborator
• Provide technical support, troubleshoot complex issues, and perform root cause analysis across development and CI/CD platforms
• Manage system configurations, upgrades, backups, security controls, and ensure high availability and performance
• Define governance standards and collaborate with teams to improve workflows, integrations, and DevOps best practices

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• 3–5 years of experience supporting or administering DevOps or ALM tools
• Hands-on experience with tools such as Jira, Confluence, GitLab, Perforce, or similar platforms
• Strong knowledge of Linux administration and shell scripting
• Working knowledge of databases such as PostgreSQL or MySQL including queries and backups
• Familiarity with CI/CD pipelines, source control management, and DevOps practices
• Understanding of networking concepts such as TLS, proxies, and firewalls
• Experience managing user access, permissions, and security configurations
• Strong problem-solving and troubleshooting skills in complex environments
• Good communication and collaboration skills to support cross-functional teams

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica

Work Mode: Hybrid 

Job Summary 

As a Mid DevOps Tools Engineer (141801671), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Administer, maintain, and optimize DevOps and ALM tools such as Jira, Confluence, GitLab, Perforce, and Code Collaborator
• Provide technical support, troubleshoot complex issues, and perform root cause analysis across development and CI/CD platforms
• Manage system configurations, upgrades, backups, security controls, and ensure high availability and performance
• Define governance standards and collaborate with teams to improve workflows, integrations, and DevOps best practices

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• 3–5 years of experience supporting or administering DevOps or ALM tools
• Hands-on experience with tools such as Jira, Confluence, GitLab, Perforce, or similar platforms
• Strong knowledge of Linux administration and shell scripting
• Working knowledge of databases such as PostgreSQL or MySQL including queries and backups
• Familiarity with CI/CD pipelines, source control management, and DevOps practices
• Understanding of networking concepts such as TLS, proxies, and firewalls
• Experience managing user access, permissions, and security configurations
• Strong problem-solving and troubleshooting skills in complex environments
• Good communication and collaboration skills to support cross-functional teams

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Brazil
Job Mode: Full-time 
Work Mode: Work from home

Job Summary

We are looking for a highly skilled DevOps Tools Support Engineer to administer, support, and enhance our internal engineering platforms—Atlassian Jira, Atlassian Confluence, GitLab, Perforce and Code Collaborator. The ideal candidate will ensure these systems are secure, stable, scalable, and well‑integrated across the enterprise, while providing technical support to development, QA, and IT teams.

Responsibilities and Duties

• Administer and maintain Jira Software Management, including workflows, schemes, custom fields, dashboards, and automations;
• Manage Confluence spaces, permissions, templates, macros, and indexing;
• Configure and maintain GitLab projects, groups, runners, CI/CD pipelines, branch protection rules, and access policies;
• Support and administer Perforce, including depots, streams, protections, checkpoints, replicas, and storage optimization;
• Manage Code Collaborator review workflows, SCM integrations, and user access;
• Provide support for all platforms; resolve complex issues related to authentication, permissions, workflows, pipelines, or repository performance;
• Handle incident response, root cause analysis (RCA), and preventive actions;
• Coordinate with vendors (Atlassian, GitLab, Perforce, SmartBear) for escalations when required;
• Enforce SSO access control, and audit logging across all tools. Manage SSL/TLS certificates, keystores, and renewal cycles;
• Ensure adherence to organizational security and compliance standards;
• Plan, execute, and document version upgrades, backup/restore tests, and system migrations;
• Conduct post‑upgrade validation, performance checks, and regression testing;
• Maintain high availability, reliability, and performance tuning for all services;
• Maintain system architecture diagrams, runbooks, SOPs, and knowledge base articles;
• Define governance standards for project structure, branching models, permissions, and naming conventions;
• Educate teams on best practices and tool usage.

Essential Skills

• Experience supporting or administering DevOps/ALM platforms;
• Strong hands‑on experience with at least four tools from Jira, Confluence, GitLab, Perforce, Code Collaborator;
• Proficiency in Linux administration, shell scripting, and basic networking (TLS, proxies, firewalls);
• Working knowledge of PostgreSQL/MySQL (queries, backups, connection tuning);
• Familiarity with CI/CD concepts, SCM workflows, and DevOps pipelines.

Highly Desirable Skills

• Knowledge of GitLab runner autoscaling or Kubernetes‑based runners;
• Perforce proxy/broker configuration and large‑binary workflow optimization;
• Exposure to compliance frameworks (SOC2, ISO27001, ITGC);
• Experience migrating from legacy tools (e.g., Code Collaborator → modern review platforms).

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Important Information 

Location: Colombia

Work Mode: Hybrid 

Job Summary 

As a Mid DevOps Tools Engineer (141801671), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Administer, maintain, and optimize DevOps and ALM tools such as Jira, Confluence, GitLab, Perforce, and Code Collaborator
• Provide technical support, troubleshoot complex issues, and perform root cause analysis across development and CI/CD platforms
• Manage system configurations, upgrades, backups, security controls, and ensure high availability and performance
• Define governance standards and collaborate with teams to improve workflows, integrations, and DevOps best practices

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• 3–5 years of experience supporting or administering DevOps or ALM tools
• Hands-on experience with tools such as Jira, Confluence, GitLab, Perforce, or similar platforms
• Strong knowledge of Linux administration and shell scripting
• Working knowledge of databases such as PostgreSQL or MySQL including queries and backups
• Familiarity with CI/CD pipelines, source control management, and DevOps practices
• Understanding of networking concepts such as TLS, proxies, and firewalls
• Experience managing user access, permissions, and security configurations
• Strong problem-solving and troubleshooting skills in complex environments
• Good communication and collaboration skills to support cross-functional teams

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

What Will You Do? 

Primary responsibilities will include:

• Manage a portfolio of SMB to mid-market accounts, acting as the primary post-sales contact and trusted advisor.
• Assist with customer lifecycle management: drive high product adoption, customer retention, and overall customer satisfaction within your assigned portfolio.
• Create and present Customer Business Reviews (CBRs) that illustrate the value SentinelOne is bringing to our customers and align with their strategic goals.
• Conduct proactive engagement with all assigned clients, ensuring a meaningful meeting or relevant touchpoint occurs on a defined cadence
• Act on auto-generated alerts and tasks created to identify and resolve customer risk proactively and upsell opportunities
• Use toolsets and automation to manage and gain optics on the overall health and product adoption across your portfolio.
• Represent and advocate for SentinelOne customer needs/issues cross-departmentally
• Proactively monitor customer health, identify potential risks, and shepherd escalated or at-risk customers toward resolution via a remediation plan, leveraging internal resources.
• Identify opportunities for growth, upsell, and expansion within your portfolio and collaborate closely with Sales to execute on these opportunities.

What Skills and Knowledge Will You bring?

Ideal candidates will have: 

• Possess a strong, customer-centric approach with a proven track record of managing a SMB to mid-market portfolio.
• Minimum of 3-5 years in a high-touch Customer Success Manager role, with experience managing a dedicated portfolio of clients.
• Demonstrated success in increasing customer satisfaction, adoption, and retention within a set book of business.
• Exceptional ability to conduct impactful business reviews and executive-level presentations.
• Proven ability to understand complex customer challenges, advise on best practices, and translate technical value into business impact.
• Experience identifying upsell/expansion opportunities within an existing customer base, collaborating closely with Sales.
• Impeccable written and verbal communication skills, comfortable communicating with senior leadership and diverse stakeholders.
• Detail-oriented and analytical
• Strong team player, but still a highly organized and results-driven self-starter.
• Thrives in a multitasking environment and is adept at prioritizing the needs of a demanding portfolio.
• Must demonstrate expertise in articulating value and Return on Investment (ROI) to executive-level stakeholders.

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:

• Flexible working hours and hybrid/remote work model with in-office lunch program
• Private medical care and life insurance
• Vacation days and paid sick time
• Global gender-neutral parental leave (16 weeks)
• Employee stock programs (RSUs + ESPP)
• Employee Assistance Program and Wellness Coach app
• Annual bonus program

We’re looking for a Brand Graphic Designer to concept, design, develop, and produce engaging content that brings the SentinelOne brand to life across advertising, experiential, social and digital platforms. As a brand team member, you’ll play an active role in shaping creative ideas, translating strategic concepts into engaging brand design, and developing content designed specifically to grab attention and build on SentinelOnes brand platform. 

The ideal candidate will have a portfolio showcasing engaging, brand-forward creative work. You possess a keen understanding of what constitutes good and less-than-good work, knowing where and when to apply the appropriate level of execution. Crucially, you know a concept is worth pursuing, even when it leads in unexpected directions.

What Will You Do?

Primary Responsibilities Include:

• Working with the art directors, writers and creative directors, you will be responsible for the design and execution of innovative visual materials for integrated initiatives.
• Being able to work individually as well as with multi-disciplinary teams, across diverse mediums and marketing channels.
• Working closely with Art directors, Copywriter, and other brand team members to shape ideas and develop visually engaging campaigns.
• Helping shape our brand design and ensure its consistency across all content.
• Taking things further without being asked because you strive to find creative and design solutions that are memorable.
• Staying up-to-date on industry trends and incorporate relevant information into the content.
• You apply design as a method of thinking to the way you work, as much as the work itself.

What Skills and Knowledge Will You Bring?

Ideal candidates will have:

• Bachelor's degree in graphic design or a related field
• 5+ years of experience as a brand designer working for an agency or internal marketing team focused on social media, brand campaigns, or experiential creative.
• Experience working in or knowledge of cybersecurity, technology, or a similar field is a significant advantage.
• Experience developing visually driven content for various social platforms like LinkedIn, Meta, TikTok, and Reddit. 
• Excellent design design skills, with a keen eye for detail. 
• Familiarity with current social trends, and best practices. 
• The ability to handle multiple projects concurrently and meet tight deadlines. Able to work in fast-paced, collaborative environment.
• Strong ability to work independently and provide examples of total project ownership from start to finish. 
• Comfortability with professional feedback and see it as a challenge to keep pushing your solutions.

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:

• Flexible working hours and hybrid/remote work model with in-office lunch program
• Private medical care and life insurance
• Vacation days and paid sick time
• Global gender-neutral parental leave (16 weeks)
• Employee stock programs (RSUs + ESPP)
• Employee Assistance Program and Wellness Coach app
• Annual bonus program
• Home office setup and maintenance support
• Home phone/internet allowance
• High-end MacBook or Windows laptop
• Referral bonus program
• Professional development support, including LinkedIn Learning
• Company events and community activities

As an IT Technical Support Engineer you will support multiple platforms, including Windows, Mac, and Linux, and requires a strong track record in technical support and services.

The position is hybrid, based in our office at the America Free Zone in Heredia.

What will you do? 

• Act as the initial point of contact for end users via telephone, email, or the ticketing system.
• Able to provide technical support to Internal users situated in remote locations by diagnosing and resolving issues related to Software, Hardware, Networking, and other day-to-day basis Tools. Also drive the issue until resolution.
• Maintain consistent and timely communication with users regarding the status and resolution of their support tickets.
• Expertise in troubleshooting macOS and Windows platform issues.
• Excellent at providing technical support to users via Zoom or Slack as needed.
• Able to communicate with APJ, EMEA, and USA region employees.
• Experience in managing tools ensuring user productivity, like GSuite, Jumpcloud, Slack, Intune, Okta, AD, 1Password, JIRA, Asset management, Service Desk, Confluence, etc.
• Proactive in the management of Service Request, Incident, and Tasks within SLA and Escalate to L2 resources with proper troubleshooting notes.
• Able to create Knowledge Articles and Knowledge Bases for the Helpdesk Team if needed.
• Work with cross-functional teams to ensure delivery of high-quality, customer-focused products and services.
• Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, issue resolution, and dispatching tickets to the right team.
• Understanding of Incident Management, Problem Management, Root Cause Analysis, and Change Management as per the ITIL process.
• Working knowledge of ServiceDesk tools like JIRA Service Desk OR other helpdesk tools for ticket management.
• Add and modify AD and Okta groups to provide the user access.
  
  

What Skills and Knowledge Will You Bring?

• Bachelor’s Degree in Computer Science, Information Systems or other closely related field
• Prefer 1-2+ years of IT support, technical support, system administration, or related technical customer-facing roles.
• Experience with delivering customer services, both frontline, second, and third tier levels, preferably within a SaaS B2B vendor environment.
• Proficiency in Windows, Mac, or Linux.
• Network or Endpoint Security background preferred.
• Excellent customer-facing abilities and strong problem-solving and troubleshooting skills.
• Excellent written and verbal communication skills in English (other languages are a plus).
• Demonstrated understanding of common customer service tools (Ticketing, Voice, Chat) and processes.
• Independent, responsible, and result-driven team player.
• AWS, GCP, or Azure experience is an advantage

Advantages

• Open to work in different Shift timings
• Good communication skills (verbal and written)
• Experience in the Windows as well as the macOS environment, troubleshooting and diagnosing low-level operating systems and network issues.
• Passion for solving customer issues and advocating for their success in a fast-paced, highly technical environment.
• Ability to learn new technologies quickly.
• Understanding of SLAs and ensuring ticket closures within defined SLAs
• Ability to work independently with little direct supervision and as a part of a team.

Skills

• Google Workspace user and group management
• Hands-on experience on IAM toolings, preferably Okta 
• ITSM process knowledge and experience on tool like Service Now or JIRA Service Desk, Confluence
• Mac/Win troubleshooting
• Jumpcloud basics
• Slack, Intune

Why us?

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Flexible working hours and hybrid/remote work model with in-office lunch program
• Private medical care and life insurance
• Vacation days and paid sick time
• Global gender-neutral parental leave (16 weeks)
• Employee stock programs (RSUs + ESPP)
• Employee Assistance Program and Wellness Coach app
• Annual bonus program
• Home office setup and maintenance support
• Home phone/internet allowance
• High-end MacBook or Windows laptop
• Referral bonus program
• Professional development support, including LinkedIn Learning
• Company events and community activities

As a Senior Salesforce Systems Administrator, you will configure and manage the core Salesforce platform, overseeing user management, complex security rules, advanced Flows, and high-impact dashboards. You will design scalable architectural solutions and own the platform roadmap, with a specific focus on customizing the Salesforce CPQ environment to align with evolving business requirements. Beyond configuration, you will oversee critical system integrations and implement continuous deployment via DevOps tools, while providing strategic support and training to empower our global end users.

What will you do?

This role is structured as a hybrid position, with ~1 day/week at our office in Heredia. This is a varied, business-facing role with the following responsibilities:

• Platform Configuration & Management:
• All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules.
• Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
• Perform routine and basic administration of Salesforce, including managing Salesforce usage and limits, backups, data import and exports, and sandbox refreshes and maintenance.
• Solution Design & Roadmapping:
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Identify unused or underutilized platform features.
• Create a platform roadmap and define priorities, liaising with stakeholders.
• Own the communication of any platform changes to end users and stakeholders.
• CPQ & Automation:
• Configuration and Customization of the Salesforce CPQ platform to meet business requirements, including product setup, price rules, product configurations, quote templates, discount schedules, and approval processes.
• Monitor and manage CPQ-related data integrity and accuracy across opportunities, quotes, products, orders, contracts, and subscriptions.
• Configure and optimize process automations and workflows to enhance operational efficiency.
• Integrations & DevOps:
• Management and maintenance of integrated applications and third-party suppliers, including DocuSign, Marketo, Conga, Zendesk, NetSuite, and Legal CLM.
• DevOps/release management experience, including implementing and maintaining Continuous Integration and Continuous Deployment (CI/CD) practices using tools such as Git, GearSet, Flosum, or Copado.
• Experience using tools like Apex Data Loader, Developer Console, Workbench, and DemandTools for data management and troubleshooting.
• Support & Documentation:
• Proactive system maintenance, including security reviews, release updates, health checks, and Optimizer.
• Handle user support tickets, addressing queries and resolving issues promptly.
• New user and ongoing user training to monitor and improve user adoption.
• Maintain detailed technical documentation of configurations, customizations, processes, and changes to ensure transparency and continuity.

What Skills and Knowledge Will You Bring?

Required:

• Level of education: BA/BS Degree required
• Strong Salesforce product knowledge, with at least five years of hands-on Salesforce Administration experience.
• Certified Salesforce Administrator.
• Experience implementing Salesforce configuration changes.
• Good understanding of the Lead-to-Order Process.
• A proactive attitude to platform enhancements and designing scalable, best-practice solutions.
• Excellent relationship-building skills and ability to liaise with stakeholders at all levels.
• DevOps/release management experience.
• Strong communication skills, with the ability to translate technical information into layman’s terms and requirements into technical solutions.
• Experience in change management and governance.

Desirable:

• Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder).
• Experience with any CPQ is a plus (Salesforce CPQ preferred).
• Understands basic triggers/Apex code knowledge.

Why Us? 

• Flexible working hours and hybrid/remote work model with in-office lunch program
• Private medical care and life insurance
• Vacation days and paid sick time
• Global gender-neutral parental leave (16 weeks)
• Employee stock programs (RSUs + ESPP)
• Employee Assistance Program and Wellness Coach app
• Annual bonus program
• Home office setup and maintenance support
• Home phone/internet allowance
• High-end MacBook or Windows laptop
• Referral bonus program
• Professional development support, including LinkedIn Learning
• Company events and community activities

What are we looking for?

The SentinelOne Wayfinder MDR Team Lead must demonstrate a solid understanding of security and security analysis concepts, specifically the service playbooks and best practices, and propose improvements as well as new playbooks and processes. The Team Lead is expected to serve as an escalation point for their direct reports on threats and escalations, as well as provide training and guidance to less experienced analysts in their respective fields of expertise.

What will you do?

• Lead, mentor, and empower your team of MDR analysts through regular 1:1s, providing prompt feedback, and fostering a high-performing culture.
• Own your team's operational performance by defining, tracking, and reporting on KPIs and service goals.
• Serve as the primary technical escalation point for your team, providing expert guidance during high-stress incidents.
• Lead customer-facing escalation calls with confidence, communicating complex findings to both technical and non-technical audiences.
• Collaborate and maintain good relationships across the Threat Detection and Response organization, as well as with teams outside of MDR (ex​: Product Management, Support, R&D) to improve the overall quality of the MDR service.
• Participate in the hiring and onboarding process for new analysts.
• Drive continuous improvement by enhancing playbooks, promoting knowledge sharing, and developing the team's capabilities.

What experience and knowledge should you bring?

• Experience: 3+ years of experience in a SOC, IR, MDR, or similar environment.
• Leadership: 1+ years of experience in a leadership, mentorship, or team lead role.
• Mindset: A leadership mindset that values learning, collaboration, and mentorship
• Technical Skills: Deep understanding of incident response workflows, EDR/XDR platforms (SentinelOne preferred), and attacker tactics (MITRE ATT&CK).
• Composure: Strong composure under pressure and the ability to lead decisively during high-pressure situations.
• Communication: Clear written and verbal communication skills with experience leading customer-facing escalations.

Language: Full professional fluency in English is required.

Why Us?

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Flexible working hours and hybrid/remote work model with in-office lunch program
• Private medical care and life insurance
• Vacation days and paid sick time
• Global gender-neutral parental leave (16 weeks)
• Employee stock programs (RSUs + ESPP)
• Employee Assistance Program and Wellness Coach app
• Annual bonus program
• Home office setup and maintenance support
• Home phone/internet allowance
• High-end MacBook or Windows laptop
• Referral bonus program
• Professional development support, including LinkedIn Learning
• Company events and community activities

Location: This is a hybrid position based out of San Jose, Costa Rica. 2+ days a week in office.

Armis is making a major dent in the cybersecurity market. Joining the Armis family means working with dedicated individuals on a mission to enable large organizations to benefit from the latest connected devices without fear of compromise from a cyber attack. Armis is the leading agentless device security platform purpose-built to protect the world of unmanaged and IoT devices - providing passive, real-time, and continuous asset inventory, risk management, and detection & response to prevent cyber attacks from disrupting and compromising a business.

The Technical Support Team is at the heart of impacting and ensuring clients use the Armis products effectively. Supporting our customers to solve their challenging technical security problems is critical to achieving our mission. The technical support team does this by working with our customers to offer professional and proactive deescalation for their complex technical issues. The team collaborates and works hand in hand with the Operations, R&D teams, Solution Architects, Product, Customer Success, and other teams to ensure seamless onboarding, deployment, and on-going development of our customers.

Responsibilities:

Our Technical Support Engineer will provide second level support with a focus on our US based customers. As part of our Engineers based in the US, you’ll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers’ most pressing technical issues. You will apply your creativity and innovative ideas that best support and create a lasting experience for our customers.

As part of your day-to-day, you’ll take ownership of customer cases and troubleshoot customers’ issues. You will support our customers in making the most of our products. You will be taking on projects either within/with other teams to create a company-wide impact.

Requirements:

• At least 2 -4 years of experience in a similar role
• Industry experience in Cyber Security, particularly network security or application security is required
• Experience with enterprise customer accounts is required 
• Technical networking knowledge in TCP/IP and the application layer
• Technical experience supporting Linux-based products
• Composing SQL queries and working with Databases
• Working with Docker/Kubernetes-based environments is preferred
• Experience with Scripting languages (Bash, Python or equivalent) is preferred
• BS degree in CS or equivalent is preferred
• Enjoy working with customers using excellent communication and problem-solving skills
• Bonus: experience with ServiceNow

Technical Account Engineer II

Sumo Logic's Cloud SIEM (Security Information and Event Management) platform provides comprehensive security visibility and analytics for modern cloud and hybrid environments. Leveraging advanced analytics and machine learning, our Cloud SIEM delivers real-time threat detection, incident response, and compliance management. Designed for scalability and efficiency, it seamlessly integrates with a wide range of security tools and data sources, enabling organizations to effectively manage and mitigate security risks while optimizing their security operations. Sumo Logic's Cloud SIEM empowers security teams to stay ahead of evolving threats and maintain robust security postures.

We are seeking a highly skilled Technical Account Manager. As a trusted customer advisor, Technical Account Manager not only help our customers understand best practices to maximize Sumo Logic's value, drive customer ROI and also delve deep into the technical nuances of our platform. You'll be hands-on, assisting customers in navigating the complexities of Sumo Logic and leading strategic growth through robust relationships with users and executives in partnership with the Sumo Logic account team. Your expertise in advanced training, complex problem-solving, and enabling technology adoption will be crucial. We support customers across various verticals with specialized needs in information security, DevSecOps, and observability and monitoring.

This role offers the excitement of joining Sumo's team, which is renowned for tackling our customers' most intricate security and operational challenges. As a TAM, you'll have visibility up to the CEO level and engage with our executive team on strategic initiatives.

Travel Requirements

• Flexible, but generally once or twice a quarter (10-25%)
  • Customer Visits
  • Corporate Visits for Training, mandatory meetings, etc.

Responsibilities

• Advanced Technical Expertise: Hands-on keyboard experience and consultative skills.
• Strategic Adoption Drive: Facilitate training on advanced features and practices, aligning with the customer's specific usage of Sumo Logic.
• Customized Success Planning: Work closely with customers to understand their unique requirements and challenges, ensuring alignment with their expected business outcomes through a hands-on, consultative approach to build their adoption plan, then help them to achieve it and track progress. You’ll keep an eye out for additional opportunities and work to expand the plan as they progress to maximize the value they get from SUMO Logic.
• Risk Mitigation and Planning: Ability to identify financial and adoption risks within an account and pull the team together to create a thorough plan to turn risky situations into an advocacy scenario.
• Growth Strategy Development: Collaborate with the account team to formulate and implement strategies that balance customer needs with Sumo Logic’s business growth.
• Proactive Monitoring and Support: Vigilantly monitor customer KPIs, proactively address deployment issues, and drive product roadmap suggestions from customer feedback.
• Executive Engagement: Conduct Quarterly Business Reviews and monthly health check calls, maintaining a proactive, strategic presence in the account team.
• Monitor and report on the overall well-being of customers, tracking essential health and usage indicators to reduce or eliminate churn risk
• Data Analysis: Ability to look at data and infer usage patterns

Required Qualifications and Skills

• Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions.
• Customer-Centric Approach: Passionate about customer satisfaction and problem-solving.
• Relationship Management: Demonstrated ability in managing relationships across various levels, from technical practitioners to executives.
• Communication Excellence: Professional and clear communication skills, adept in both executive meetings and technical workshops.
• Ambiguity Navigation: Ability to work with uncertainty and proactively seek necessary support.
• Account Management Prowess: Demonstrable skills in managing multiple Accounts with a keen eye for detail.
• Familiar with Cyber Security frameworks and their applications in the secure DevOps Lifecycle
• Curiosity to learn about the customer base and curiosity to continue learning
  

Desired Qualifications and Skills

• Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).
• Cloud Services Knowledge: Hands-on experience with AWS, GCP, Azure, or other cloud services.
• Query Language Proficiency: SQL or similar query language skills.
• Security and Operations Background: Experience in monitoring and alerting in security, operations, or SecDevOps settings.
• Advanced Technologies: Kubernetes expertise (including HELM) and data analytics knowledge are highly advantageous.
• OSS skills in Otel, Prometheus, and Falco are a plus
• Sumo Logic experience is a big plus but not required
• 5-10 Years experience

About Us

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior Java Developer - GCP & OWASP Security (18600), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, develop, and maintain backend services using Java frameworks such as Spring Boot or Micronaut
• Build secure, scalable, and high-performance applications following OWASP and industry security best practices
• Collaborate with cross-functional teams to translate business requirements into technical solutions and contribute to system architecture
• Participate in code reviews, testing, and continuous improvement of development processes within Agile environments

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• 5+ years of experience in software development using Java and modern backend frameworks
• Strong experience with Java ecosystems including Spring Boot or Micronaut
• Hands-on experience with testing frameworks such as JUnit
• Experience with build tools such as Maven or Gradle
• Familiarity with cloud platforms, preferably Google Cloud Platform (GCP)
• Strong understanding of secure coding practices and OWASP standards
• Experience working with version control and collaboration tools such as Git, GitHub, Jira, and Confluence
• Experience working in Agile or Scrum environments and collaborating with cross-functional teams
• Strong problem-solving, communication, and time management skills with the ability to handle multiple priorities

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior Machine Learning Engineer (20529), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, build, and deploy scalable machine learning models and pipelines across the full ML lifecycle
• Develop and optimize data processing workflows using Python, SQL, and distributed frameworks such as PySpark
• Deploy and monitor machine learning models in cloud environments, ensuring performance, reliability, and scalability
• Collaborate with cross-functional teams to translate business problems into data-driven solutions and improve model performance

Qualifications and Skills 

• Bachelor’s or Master’s degree in Computer Science, Machine Learning, Data Science, or a related field, or equivalent practical experience
• 5+ years of experience as a Machine Learning Engineer with a focus on deploying and scaling ML systems
• Strong proficiency in Python, SQL, and PySpark for large-scale data processing
• Hands-on experience with machine learning frameworks such as scikit-learn, TensorFlow, PyTorch, or XGBoost
• Experience designing and managing end-to-end ML pipelines using tools such as MLflow or similar
• Experience deploying models in cloud platforms such as AWS, GCP, Azure, or Databricks
• Strong understanding of MLOps practices including CI/CD, model versioning, and automated retraining
• Experience working with containerized environments and Kubernetes for ML workloads
• Ability to design evaluation metrics and validate model performance effectively
• Strong communication and collaboration skills to work with cross-functional teams and stakeholders

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica

Work Mode: Remote

Job Summary 

As a Senior Software Engineer - AI (19693), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, build, and scale AI-centric distributed systems that power offensive security and penetration testing products
• Lead the development of agentic AI capabilities, including LLM-driven workflows, RAG pipelines, and automated vulnerability detection systems
• Own the end-to-end lifecycle of AI-powered features, from architecture and implementation to deployment, monitoring, and continuous optimization
• Drive technical excellence by leading architecture discussions, code reviews, and mentoring engineers while promoting best practices in SDLC and cloud-native development

Qualifications and Skills 

• 7+ years of experience in backend engineering and distributed systems within production-grade environments
• 4+ years of expert-level experience in Go (Golang) and strong hands-on proficiency in Python for AI-driven systems
• Proven experience building AI-enabled applications using LLMs, RAG architectures, agentic workflows, and related frameworks
• Strong understanding of token usage optimization, LLM cost control strategies, and performance tuning for large-scale AI systems
• Deep expertise in microservices architecture, RESTful APIs, gRPC, and scalable backend design patterns
• Hands-on experience with asynchronous messaging systems such as Google Pub/Sub or Kafka
• Strong experience with relational and NoSQL databases, including performance optimization and distributed data strategies
• Advanced experience with Docker, Kubernetes, and cloud platforms (GCP preferred) in highly available environments
• Solid testing practices including unit testing, integration testing, and BDD, along with modern CI/CD and DevOps workflows
• Strong communication skills, leadership mindset, and experience mentoring engineers in fast-paced, innovation-driven environments; cybersecurity or offensive security experience is a strong plus

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information

Experience: +7 years

Job Mode: Full-time

Work Mode: Remote

ID: 20874

Job Summary

Our development team is looking for a well-rounded Software Engineer to join their awesome team.  The primary responsibility of the Software Engineer is to analyze, design, code, and test new features.  This team member will also be responsible for bug fixes and improvements to existing code.   

Responsibilities and Duties

• Design and code new features/enhancements and troubleshoot production issues 

• Create/update features to meet our security, coding and functionality standards 

• Develop tools and practices that will increase the efficiency of your team 

• Work closely with architects and business partners to define Agile stories for new capabilities 

• Follow agile development practices 

• Work collaboratively and cohesively in a great team environment 
• Collaborate with local and remote team members.

Qualifications and Skills

• High competency with Object Oriented and S.O.L.I.D principles 

• High competency with C# and SQL Server/T-SQL 

• Hands-on experience with Visual Studio 2017 and above and .NET 4.5 and above 

• Experience working with n-tier architectures, WCF services, microservices, WebAPI  

• Solid familiarity with RESTFul API,  Javascript, CSS, HTML, XML and JSON 

• Familiarity with JQuery and a modern JS framework (Vue or Angular or React) 

• Experience working with SQL Server Management Studio 

• Familiarity with Unit testing and Code Quality considerations. 

• Experience with Agile and Azure DevOps 

• Self-starter who can grasp difficult concepts and large architecture quickly 

• Must exhibit a high-level of analytical skills and attention to detail 
• KendoUI experience is desirable

• BS in Computer Science or Computer Engineering or equivalent 6 -7 year work experience 

About Encora 

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others. 

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality. 

Important Information 

Location: Costa Rica

Work Mode: Hybrid 

Job Summary 

As a Lead Data Engineer (20627), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Lead and mentor a team of data engineers, providing technical guidance, code reviews, and enforcing best practices to ensure high-quality deliverables
• Own and drive the end-to-end data migration strategy from Snowflake on AWS to Azure Databricks and DBT, including planning, execution, and optimization
• Design and oversee scalable, secure, and reliable data pipelines and cloud infrastructure using Azure and infrastructure-as-code practices
• Collaborate with cross-functional stakeholders to align data initiatives with business goals and ensure efficient data integration and transformation

Qualifications and Skills 

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Mid Frontend Developer - React, TypeScript (20754), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Develop and deliver high-quality frontend features using React, TypeScript, and Next.js, from prototype to production.
• Integrate frontend applications with backend services via RESTful APIs and manage data fetching efficiently.
• Build reusable, scalable UI components using modern styling systems (Tailwind CSS, design systems, headless UI).
• Ensure code quality through testing, performance optimization, and active participation in CI/CD and code review processes.

Qualifications and Skills 

• 3+ years of experience in frontend development with strong expertise in React and TypeScript.
• Solid experience with Next.js (SSR, SSG, App Router) and modern React features (hooks, Server Components).
• Strong knowledge of HTML, CSS, JavaScript (ES6+), and responsive design principles.
• Experience with state management and data fetching tools (React Query, SWR, Redux, Zustand, etc.).
• Hands-on experience with Tailwind CSS and modern UI/component libraries (Radix UI, shadcn/ui, etc.).
• Experience with form handling and validation (React Hook Form, Zod).
• Strong experience with testing frameworks (Jest/Vitest, React Testing Library, Playwright).
• Familiarity with Node.js (basic backend/BFF knowledge).
• Experience with modern tooling and workflows (Vite/Webpack, Git, CI/CD pipelines).
• Experience leveraging AI-assisted development tools (Copilot, Cursor, Claude, etc.) and strong problem-solving skills.

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information

Location: Costa Rica, Peru, Colombia, Argentina, Bolivia

Work Mode: Remote

Job Summary

As a OTM Consultant (Oracle Transportation Manager)(19889) you will be responsible for supporting and delivering transportation solutions within Oracle Transportation Manager (OTM), covering key functionalities such as Order Management, Transportation Planning and Execution, Supply Chain Visibility and Event Management, Inventory Visibility, and Freight Bill Audit and Payment. You will manage and complete customer work packages while ensuring alignment with defined budgets, work plans, quality standards, and timelines, analyze and address client requirements using established templates, frameworks, and standard product functionalities, and collaborate with internal or external DevOps teams to deliver transportation project solution work packages and implement change requests.

Responsibilities and Duties

• The key purpose of this role is to gather requirement, solution design services and development of the transport solution for a broad range of projects and Support.
• Support the business project teams to determine IT solution requirements, CRP demonstrations, customer meetings, solution design
• Manage the implementation of IT project work packages in line with the DHL DevOps way of Working.
• Manage required IT development activity in line with the customer requirements. Ensure any development IT in accordance with supplier governance policies.
• Provide IT support as required for live customers (CRs, new releases etc.).
• Projects implementation, post warranty support and Go-live Support.
• Build effective relationships and maintain close liaison with business and IT by maintaining regular contact through the full project lifecycle.
• Undertake other projects and roles as required from time to time by senior management.
• Run business requirement and GAP analysis workshops for template based implementations.
• Build working relationships with Project team, customers, business and suppliers
• Development of test scenarios and scripts.
• Work with testing team to automate the Testing.
• Manage and/or perform IT testing and support user acceptance testing.
• Document user training to internal and customer teams.

Qualifications and Skills

• Good understanding of transportation customer requirements and good technical understanding of solution capabilities e.g. OTM, Kewill.
• Good Knowledge on Agile and DevOps.
• General understanding of transport related ancillary systems and B2B integrated e.g. HERE, Transporeon, Centiro.
• Participates and organizes workshops & events.
• Preparation of solution design proposals from a commercial as well as a technical perspective.
• Advising / consulting to external customers.
• Coordinate, direct and oversee work package delivered by Specialists and/or suppliers
• Developing content for customer presentations and providing technical/functional content
• Years of Experience: 5-8 Years | 3-4 Full Life Cycle Implementation (At least one Implementation in Agile/DevOps) in Oracle Cloud.
• Geographical Experience: Experience implementing Transport solutions in latest Oracle Cloud at least two different regions.

Main Technical tools:

• Core OTM Expertise: In-depth knowledge of OTM modules (Shipment Management, Rate Management, Business Process Automation).
• Technical Skills: Strong proficiency in SQL/PL-SQL, XML, and XSLT.
• OTM Tools: Experience with Workflow Agents, Integration Manager, and Screen Sets.
• Cloud Experience: Strong hands-on experience with OTM Cloud is highly preferred.
• -Logistics Knowledge: Understanding of transportation modes (FTL, LTL, Ocean, Air), multi-leg planning, and freight audit.

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior AirTable Engineer (20187), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, architect, and maintain scalable Airtable solutions and data models to support core business processes such as loan origination, underwriting, and operations
• Develop advanced automations, scripts, and integrations using Airtable Scripting, JavaScript, and external APIs
• Integrate Airtable with third-party systems including CRM, financial platforms, and data tools to enable seamless workflows
• Ensure data governance, system performance, and scalability while collaborating with cross-functional teams to deliver efficient and reliable solutions

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience
• 5+ years of experience designing and implementing complex Airtable architectures in production environments
• Strong expertise in data modeling, relational database design, and scalable workflow architecture
• Proficiency in JavaScript for scripting, automation, and integrations
• Experience working with RESTful APIs, webhooks, and middleware tools such as Zapier or Make
• Hands-on experience integrating Airtable with external systems such as CRM platforms, financial systems, or document management tools
• Strong understanding of data governance, permissions, and enterprise-level system design
• Experience optimizing system performance and handling high-volume transactional workflows
• Strong problem-solving, communication, and stakeholder management skills
• Experience in fintech, lending, or financial systems and familiarity with tools like Salesforce is a plus

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior AI Software Engineer - Go & Python (19693), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design and build scalable AI-driven systems focused on cybersecurity and offensive security use cases
• Lead the development of agentic AI solutions for vulnerability detection, automation, and threat intelligence
• Own end-to-end delivery of features from ideation to deployment, ensuring high performance and reliability
• Mentor engineers, lead technical discussions, and collaborate with cross-functional teams to integrate AI capabilities

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• 7+ years of experience in backend engineering and distributed systems
• Strong experience with AI technologies such as LLMs, RAG, and agent-based systems
• Expert-level proficiency in Go and solid experience with Python
• Strong experience designing microservices, REST APIs, and gRPC services
• Experience with messaging systems such as Kafka or Google Pub/Sub
• Proficiency with Docker, Kubernetes, and cloud platforms, preferably GCP
• Strong knowledge of relational and NoSQL databases
• Experience optimizing LLM performance, including token usage and cost efficiency
• Excellent communication, leadership, and collaboration skills in cross-functional environments

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior Analytics Engineer (20107), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Lead the migration of dashboards and reports from ThoughtSpot to Power BI, ensuring alignment with enterprise data standards
• Design and build scalable data models and semantic layers to enable self-service analytics across the organization
• Collaborate with data engineering teams to ensure reliable data pipelines and high-quality data sources
• Optimize report performance, governance, and usability while supporting business users through training and onboarding

Qualifications and Skills 

• Bachelor’s degree in Data Analytics, Computer Science, Engineering, or a related field, or equivalent practical experience
• 3–5+ years of experience in BI, analytics engineering, or reporting development
• Strong expertise in Power BI including DAX, Power Query, data modeling, and performance optimization
• Solid SQL skills with experience querying data platforms such as Azure Databricks
• Experience designing data visualizations and applying storytelling techniques for business insights
• Understanding of BI governance, security models, and role-based access control
• Experience working in Agile environments with sprint planning and iterative delivery
• Familiarity with Power BI Service administration, APIs, and CI/CD deployment pipelines
• Experience with cloud data integration tools such as Azure Data Factory or Synapse
• Strong communication skills with the ability to translate complex data into actionable insights for business stakeholders

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior Backend Java Developer (19519), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, develop, and maintain scalable backend services and RESTful APIs using Java and cloud-native principles
• Build and manage containerized applications using Docker and deploy them on Kubernetes clusters across cloud and on-prem environments
• Implement CI/CD pipelines and ensure reliable, automated build, testing, and deployment processes
• Monitor system performance, troubleshoot issues, and optimize applications for scalability, resilience, and security

Qualifications and Skills 

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• 5+ years of experience in backend development using Java and modern frameworks
• Strong experience designing and developing RESTful APIs and microservices architectures
• Hands-on experience with Docker and Kubernetes for containerization and orchestration
• Experience working with cloud platforms such as AWS or Azure in SaaS or cloud-native environments
• Familiarity with CI/CD tools such as Jenkins, GitLab CI, or similar
• Strong knowledge of relational and NoSQL databases and data modeling concepts
• Experience with monitoring tools such as Prometheus, Grafana, or ELK stack
• Understanding of infrastructure as code tools such as Terraform or Ansible
• Strong problem-solving, collaboration, and communication skills in Agile environments

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica

Work Mode: Hybrid 

Job Summary 

As a Senior Cloud Engineer - Azure (20691), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, build, and maintain scalable, secure, and highly available cloud solutions on Microsoft Azure using cloud-native and serverless architectures
• Develop and manage infrastructure as code using Terraform, ensuring consistency, governance, and scalability across environments
• Implement and optimize CI/CD pipelines and automation processes to support cloud deployments, API management, and platform services
• Ensure operational excellence by implementing monitoring, observability, and performance optimization using tools such as Azure Monitor and New Relic

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• 8–10+ years of experience in Cloud Engineering, DevOps, or Platform Engineering roles
• 5+ years of hands-on experience working with Microsoft Azure cloud services
• Strong experience with Terraform for infrastructure as code, including modules, state management, and multi-environment deployments
• Hands-on experience with Azure services such as API Management (APIM), Azure Functions, App Services, Storage, and networking components
• Strong knowledge of Azure networking including VNets, subnets, NSGs, private endpoints, DNS, and security configurations
• Experience implementing CI/CD pipelines using Azure DevOps or GitHub Actions
• Experience with observability tools such as Azure Monitor, Application Insights, Log Analytics, and New Relic
• Experience with artifact repositories such as Nexus and dependency management practices
• Strong scripting skills using Bash, PowerShell, or Python and ability to automate operational processes

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior DevOps Engineer (20422), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design and improve automation workflows using GitHub Actions, including secure and reliable secret rotation processes
• Manage AWS resources including secrets management and S3 assets, ensuring security and scalability
• Monitor and analyze system logs using Kibana, identifying issues and collaborating with development teams for resolution
• Develop automation scripts using Python and Bash, and review infrastructure code written in HCL and JSON

Qualifications and Skills 

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior Full Stack Developer - Ruby on Rails, React & Python (19946), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, develop, and maintain full stack applications with a strong focus on backend development using Ruby on Rails
• Build and enhance frontend components using React to deliver seamless user experiences
• Collaborate with cross-functional teams to translate business requirements into scalable and high-quality technical solutions
• Drive technical decisions, mentor team members, and contribute to continuous improvement of development practices

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience
• 5+ years of experience in full stack software development
• Strong expertise in Ruby on Rails and MySQL for backend development
• Experience building frontend applications using React
• Experience working with tools such as Redis, Elasticsearch, and Sidekiq
• Intermediate experience with Python or willingness to learn and work with it
• Familiarity with TypeScript is a plus
• Strong understanding of software architecture, scalability, and performance optimization
• Excellent communication, problem-solving, and decision-making skills
• Proactive mindset with strong ownership and ability to work independently and in teams

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior Go and Ruby Developer (19695), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, develop, and deploy high-performance, resilient, and scalable cloud-native backend systems that power mission-critical cybersecurity platform services
• Lead end-to-end software delivery from architecture and technical design through implementation, testing, deployment, and production support
• Architect and optimize distributed microservices running on Google Cloud Platform, ensuring reliability, observability, and performance at scale
• Mentor engineers, participate in architecture discussions and code reviews, and drive engineering excellence through best practices, automation, and modern SDLC processes

Qualifications and Skills 

• 7+ years of experience in backend engineering or distributed systems development within production-grade environments
• 4+ years of expert-level experience with Go (Golang), building scalable and high-performance backend services
• Strong understanding of microservices architecture, RESTful API design, and gRPC-based service communication
• Proven experience designing and scaling distributed systems with strong system design fundamentals and performance optimization strategies
• Hands-on experience with Google Cloud Platform (GCP), building and operating highly available services in cloud-native environments
• Strong experience with containerization and orchestration technologies including Docker and Kubernetes
• Experience implementing asynchronous messaging systems such as Google Pub/Sub or Kafka
• Deep knowledge of relational and NoSQL databases, including schema design, indexing strategies, and performance tuning
• Strong experience implementing automated testing strategies (unit, integration, BDD) and CI/CD pipelines aligned with DevOps or GitOps practices
• Working knowledge of Ruby, Domain-Driven Design (DDD), UML modeling, and experience scaling microservice-based cybersecurity or SaaS platforms

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior Go Backend Engineer - Cybersecurity (19694), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, develop, and integrate high-performance backend systems for cybersecurity platforms using Golang
• Architect and implement scalable microservices and cloud-native solutions ensuring high availability and resilience
• Build and maintain CI/CD pipelines, observability, and monitoring to support reliable system operations
• Collaborate with cross-functional teams, contribute to system design, and mentor engineers to drive best practices

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• 7+ years of experience in backend software engineering and distributed systems
• Strong proficiency in Golang with hands-on experience building production systems
• Experience designing and developing microservices, REST APIs, and gRPC services
• Strong knowledge of testing practices including unit testing, BDD, and clean code principles
• Experience with messaging systems such as Kafka or Google Pub/Sub
• Proficiency with Docker, Kubernetes, and cloud platforms, preferably GCP
• Experience with DevOps and GitOps practices including CI/CD pipelines and infrastructure as code
• Strong knowledge of relational and NoSQL databases
• Excellent problem-solving, communication, and collaboration skills with ability to work in dynamic environments

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior Go Developer (19694), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design and develop scalable backend services and cybersecurity intelligence capabilities using Golang within a cloud-native architecture
• Build and integrate high-performance, resilient microservices and APIs that support distributed cybersecurity platforms
• Develop and maintain CI/CD pipelines, monitoring, and observability practices to ensure reliable deployment and system performance
• Collaborate with cross-functional teams while contributing to architecture decisions, code reviews, and mentoring junior engineers

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• 7+ years of experience in backend software engineering and distributed systems
• Strong proficiency in Golang with extensive experience developing production backend services
• Deep experience designing microservices architectures and building REST APIs or gRPC services
• Hands-on experience with containerization technologies such as Docker and orchestration platforms like Kubernetes
• Experience working with cloud platforms, preferably Google Cloud Platform (GCP)
• Strong experience with asynchronous messaging systems such as Kafka or Google Pub/Sub
• Experience working with relational and NoSQL databases in scalable environments
• Experience with DevOps practices, GitOps workflows, CI/CD pipelines, and infrastructure as code tools
• Strong problem-solving, collaboration, and communication skills in cross-functional engineering teams

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information

Experience: +5 years

Job Mode: Full-time

Work Mode: Remote in all Latam

Job Summary

As a Senior Golang Engineer (19694) you will be part of a fast-paced, collaborative team developing our attack surface intelligence capabilities. You will be a critical contributor to the development and integration of reconnaissance technologies and products while also moving forward the state of engineering best practices in our cybersecurity platform. If you enjoy pivoting between different problems and meeting new challenges every day while developing solutions that are mission critical to the organization, this role is for you!

Responsibilities and Duties

• Develop and integrate cybersecurity testing and analysis systems with best-in-class cybersecurity platform;
• Build high-performance, resilient, scalable cloud-based software, microservices architecture and containers;
• Take software through CI/CD all the way to production and own its quality and availability;
• Utilize GCP platform to build and run highly-available software systems;
• Identify and resolve performance issues across systems and components;
• Collaborate on a cross-functional team, working with Product, Operations, and Platform Engineering;
• Integrate monitoring and alerting capabilities with backend modules to allow proactive improvements to availability and response times;
• Design, implement and deliver well-tested, scalable, highly available systems;
• Own and ideate technical solutions for product requirements and user stories;
• Actively engage and participate in design and code reviews;
• Offer guidance and support to junior team members, encouraging and cultivating a culture of continuous learning within the team

Essential Skills

• 5+ years of experience in backend software engineering and distributed systems.
• Strong Golang Required;
  • Strong experience and understanding of microservices, REST API design, gRPC, unit testing, BDD testing;
  • Strong design skills required – UML is a bonus; exposure to Domain Driven Design desirable;
  • Experience with asynchronous messaging technologies such as Google PubSub, Kafka;
• In depth knowledge of NoSQL and RDBMS technologies;
• Strong experience with Docker, Kubernetes, Cloud Environments (GCP preferred);
• Experience working on agile teams;
• Experience developing scalable and observable microservice-based applications
• Experience with GitOps and DevOps principles, practices and tools;
• A proven ability to thrive in a collaborative environment involving different stakeholders and subject matter experts
• Advanced English skills.

Highly Desirable Skills

• Interest in security / penetration testing
• Interest in GenAI and LLM technologies

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior Java Developer (18600), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, develop, and maintain scalable backend applications using Java and modern frameworks such as Spring Boot or Micronaut
• Collaborate with product managers, designers, and cross-functional teams to translate business requirements into technical solutions
• Ensure code quality and reliability by implementing automated testing, code reviews, and best engineering practices
• Contribute to system architecture and support the development of microservices-based solutions in agile environments

Qualifications and Skills

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica 

Work Mode: Hybrid

Job Summary 

As a Senior Salesforce Data Cloud Developer (139975001), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design and implement data ingestion and integration processes to unify customer data from multiple platforms into Salesforce Data Cloud
• Develop and maintain identity resolution and account unification rules to create accurate customer profiles and golden records
• Build scalable pipelines for data ingestion, transformation, and environment promotion while ensuring data quality and governance
• Collaborate with architects, data engineers, and business teams to enable data-driven insights and improve customer engagement strategies

Qualifications and skills

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior Salesforce Developer (139975001), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design and implement end-to-end data ingestion, integration, and mapping solutions into Salesforce Data Cloud (Data 360)
• Build and maintain identity resolution and data unification processes to ensure accurate customer profiles and golden records
• Develop scalable pipelines and integrations between Salesforce and external systems using APIs and ETL tools
• Collaborate with cross-functional teams to enrich CRM data, support migrations, and enable data-driven business use cases

Qualifications and Skills 

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior SDET - Data & Analytics (19742), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design and implement end-to-end testing strategies for data pipelines, including dbt models across bronze to gold layers
• Collaborate with data engineers, analytics engineers, and business stakeholders to define testing scope and ensure data quality
• Develop and maintain automated test frameworks, validate ETL processes, and investigate test failures
• Drive continuous improvement in testing practices, processes, and quality standards across the data platform

Qualifications and Skills 

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior Site Reliability Engineer (20669), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Ensure reliability, scalability, and performance of data platforms built on Azure and Databricks
• Design, implement, and maintain CI/CD pipelines, infrastructure as code, and automated deployment processes
• Monitor systems, manage incidents, and drive root cause analysis and continuous improvement initiatives
• Collaborate with data and platform teams to optimize performance, cost efficiency, and release management processes

Qualifications and Skills 

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior Software Development Engineer in Test (19742), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design, develop, and maintain end-to-end dbt testing strategies, validating data transformations from bronze to gold layers using mocked and expected datasets
• Collaborate with business stakeholders, Data Engineers, and Analytics Engineers to define testing scope, ensure requirement traceability, and guarantee data quality standards
• Build, maintain, and optimize dbt models, unit tests, integration tests, and custom data validation frameworks within modern data platforms
• Investigate failed test cases, review pull requests, contribute to Agile ceremonies, and continuously identify opportunities to improve technical processes, quality standards, and team effectiveness

Qualifications and Skills 

• 7+ years of experience in Quality Engineering, with strong focus on data platforms and automation
• Strong understanding of data warehousing concepts, ETL processes, and BI environments
• Advanced proficiency in SQL and scripting languages such as Python for automation and validation
• Hands-on experience with data validation techniques, data quality frameworks, and testing methodologies for data pipelines
• Solid understanding of testing strategies, including the Test Pyramid and automated testing best practices
• Experience working with version control systems (Git) and modern development workflows
• Experience with dbt, Databricks, Docker, pytest, and development tools such as VSCode
• Strong analytical skills with the ability to translate engineering and analytics requirements into comprehensive testing strategies
• Proven track record of driving continuous technical, process, and team improvements
• Nice to have: knowledge of data pipelines, Power BI, Tableau, cloud environments, automation testing frameworks, and data governance/compliance standards

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Información Importante
Ubicación: Perú
Modalidad de trabajo: Híbrido

Resumen del Rol
Buscamos un Senior Software Engineer (20874) con experiencia en DeFi (Decentralized Finance), responsable de diseñar, desarrollar y mantener soluciones basadas en tecnologías blockchain. Tendrás un rol clave en la construcción de aplicaciones descentralizadas (dApps), asegurando seguridad, escalabilidad y eficiencia en entornos financieros digitales.

Responsabilidades y Funciones

• Diseñar y desarrollar aplicaciones descentralizadas (dApps).
• Implementar y mantener smart contracts.
• Integrar soluciones blockchain con sistemas backend y frontend.
• Asegurar la seguridad y eficiencia de las transacciones en entornos DeFi.
• Colaborar con equipos multidisciplinarios para el desarrollo de productos innovadores.
• Realizar revisiones de código y aplicar buenas prácticas de desarrollo.
• Investigar nuevas tecnologías y tendencias en blockchain y DeFi.

Requisitos y Habilidades

• Experiencia sólida en desarrollo de software (backend y/o fullstack).
• Experiencia en tecnologías blockchain y ecosistemas DeFi.
• Conocimiento en desarrollo de smart contracts (Solidity u otros).
• Experiencia con redes blockchain (Ethereum u otras).
• Conocimiento en seguridad de aplicaciones y criptografía.
• Experiencia trabajando en entornos ágiles.
• Habilidades de comunicación, pensamiento analítico y trabajo en equipo.

Sobre Encora

Encora es el socio preferido para ingeniería digital y modernización de algunas de las empresas líderes del mundo y compañías digitales nativas. Con más de 9,000 expertos en más de 47 oficinas y laboratorios de innovación a nivel global, Encora ofrece soluciones en Product Engineering, Cloud Services, Quality Engineering, DevSecOps, Data, Digital Experience, Cybersecurity y AI Engineering.

En Encora contratamos profesionales basándonos únicamente en sus habilidades y calificaciones, sin discriminación por edad, discapacidad, religión, género, orientación sexual, condición socioeconómica o nacionalidad.

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior OTM Consultant (19889), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Gather business requirements and design end-to-end transportation solutions using Oracle Transportation Management (OTM) across modules such as Order Management, Planning, Execution, and Visibility
• Lead and manage implementation work packages, ensuring delivery aligns with project scope, timelines, quality standards, and DevOps practices
• Collaborate with business stakeholders, project teams, and external partners to deliver solution design, workshops, and customer-facing activities throughout the project lifecycle
• Support testing, deployment, and post-go-live activities including user acceptance testing, issue resolution, and continuous improvement of transport solutions

Qualifications and Skills 

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica

Work Mode: Hybrid 

Job Summary 

As a Senior Quality Assurance Engineer (19518), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Estimate testing efforts based on technical specifications and participate in early planning phases to ensure comprehensive quality coverage across the SDLC
• Design, document, and execute functional, regression, performance, and acceptance test cases, ensuring software stability, reliability, and usability
• Identify, document, and validate defects, measure product stability through test metrics, and escalate risks impacting delivery timelines or quality
• Manage and prioritize the automation backlog, collaborate with automation engineers to increase test coverage, and leverage Agentic AI tools to enhance productivity and testing efficiency

Qualifications and Skills 

• Bachelor’s or Master’s degree in Geology, Geophysics, Computer Science, or a related Engineering discipline
• 5+ years of experience in Quality Assurance within complex software environments, preferably in geoscience or energy industry domains
• Strong experience designing and executing manual regression, functional, and performance testing strategies
• Hands-on experience managing test cases and defects using tools such as Azure DevOps or similar platforms
• Experience working with OpenWorks/Oracle databases and managing synthetic or project-based data sets
• Solid understanding of CI/CD principles and tools (e.g., GitLab) within Agile environments
• Proficiency working across both Windows and Linux platforms
• Hands-on experience using automation tools and frameworks to increase quality coverage
• Experience leveraging Agentic AI or AI-powered tools to improve productivity and quality processes
• Strong communication skills, collaborative mindset, and ability to work effectively in distributed global teams while mentoring junior members

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Senior Site Reliability Engineer I

Location

• San Jose, Costa Rica - Remote

• Summary of role

  Own availability, the most important product feature, by continually striving for sustained operational excellence of Sumo’s planet-scale observability and security products.  Work with your global SRE team to optimize operations, increase efficiency in our use of cloud resources and our developer’s time, harden security posture, and increase the feature velocity of our developers.  Work closely with multiple teams on assisted engagements to optimize the operations of their microservices.

  Responsibilities

  • Continually improve the lifecycle of microservices and architectural components from inception and design, through deployment, operation, and refinement.
  • Participate in defining, evolving, and managing SLOs
  • Write code and automation to reduce operational workload, increase efficiency, improve security posture, eliminate toil, and enable Sumo’s developers to deliver features more rapidly.
  • Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
  • Facilitate blame-free root cause analysis meetings for incidents to learn and drive improvement.
  • Participate in and continually improve our global IRC (incident response coordination) for all products.
  • Drive root cause identification and issue resolution with the various teams.
  • Work inside a fast-paced iterative environment.

  Required Qualifications and Skills

  • Cloud native application development experience leveraging best practices and design patterns
  • Strong debugging and troubleshooting skills across the entire technology stack
  • Deep understanding of AWS Networking, Compute, Storage, and managed services.
  • Competency with modern CI/CD tooling like Kubernetes, Terraform, Ansible & Jenkins
  • Experience with full life cycle support of services, from creation to production support
  • Versed in Infrastructure as Code practices using technologies like Terraform or AWS CloudFormation
  • Ability to author production-ready code in at least one of the following: Java, Scala, or Go.
  • Experience with Linux systems and at home on the command line
  • Understand and apply modern approaches to cloud-native software security
  • Experienced with agile frameworks, such as Scrum and Kanban, and how to operate within these frameworks to continually deliver value.
  • Flexible and willing to step into new roles and responsibilities
  • Willingness to learn and use Sumo Logic products for solving reliability and security issues
  • Bachelor’s or Master's Degree in Computer Science, Electrical Engineering, or another scientific or technical discipline
  • 6+ years of industry experience.

  Desirable Skills

  • Experience using Sumo Logic products or other observability products for reliability and security
  • Experienced with planet-scale product development
  • Running and operating SaaS products on AWS Cloud with expert-level proficiency
  • Experience with streaming technologies like Kafka, Kafka Streams, or KSQL
  • Expert-level experience in one or more of: Java, Go, Scala, or Python
  • Expert-level experience in one or more of: Terraform, Jenkins, Kubernetes
  • Extensive experience running and tuning JVM workloads at scale

  About Us

  Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

  Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

Site Reliability Engineer I

Location

• San Jose, Costa Rica - Remote

Summary of role

Own availability, the most important product feature, by continually striving for sustained operational excellence of Sumo’s planet-scale observability and security products.  Work with your global SRE team to optimize operations, increase efficiency in our use of cloud resources and our developers’ time, harden security posture, and increase the feature velocity of our developers.  Work closely with multiple teams on assisted engagements to optimize the operations of their microservices.

Responsibilities

• Continually improve the lifecycle of microservices and architectural components from inception and design, through deployment, operation, and refinement.
• Participate in defining, evolving, and managing SLOs
• Write code and automation to reduce operational workload, increase efficiency, improve security posture, eliminate toil, and enable Sumo’s developers to deliver features more rapidly.
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Facilitate blame-free root cause analysis meetings for incidents to learn and drive improvement.
• Participate in and continually improve our global IRC (incident response coordination) for all products.
• Drive root cause identification and issue resolution across teams.
• Work inside of a fast-paced iterative environment.

Required Qualifications and Skills

• Cloud native application development experience leveraging best practices and design patterns
• Strong debugging and troubleshooting skills across the entire technology stack
• Understanding of AWS Networking, Compute, Storage, and managed services.
• Experience with modern CI/CD tooling like Kubernetes, Terraform, Ansible & Jenkins
• Versed in Infrastructure as Code practices using technologies like Terraform or CloudFormation
• Experience with full life cycle support of services, from creation to production support
• Ability to author production-ready code in at least one of the following: Java, Scala, or Go.
• Experience with Linux systems and at home on the command line
• Understand and apply modern approaches to cloud-native software security
• Experience with agile frameworks, such as Scrum and Kanban, and how to operate within these frameworks to continually deliver value.
• Flexible and willing to step into new roles and responsibilities
• Willingness to learn and use Sumo Logic products for solving reliability and security issues
• Bachelor’s or Master's Degree in Computer Science, Electrical Engineering, or another scientific or technical discipline
• 1+ years of industry experience.

Desirable Skills

• Experience using Sumo Logic products or other observability products for reliability and security
• Experienced with planet-scale product development
• Running and operating SaaS products on AWS Cloud with expert-level proficiency
• Experience with streaming technologies like Kafka, Kafka Streams, or KSQL
• Advanced level experience in one or more of: Java, Go, Scala, or Python
• Advanced level experience in one or more of: Terraform, Jenkins, Kubernetes
• Extensive experience running and tuning JVM workloads at scale

About Us

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

Why we're hiring:

WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This Team will play a crucial role in enabling the ongoing transformation of our agencies and functions.

We are looking for a highly technical IT manager to oversee End User Services (EUS) and drive strategic technology operations across the Costa Rica market. This role ensures optimal service delivery, enhances IT frameworks, and manages a diverse technology landscape, integrating user endpoint infrastructure, security, and compliance requirements. The successful candidate will lead IT transformation initiatives and collaborate with cross-functional teams to align technology services with business objectives while maintaining robust system integrity and security posture.

What you'll be doing:

Roles and Responsibilities

• Oversee and manage daily technology operations to ensure high availability and reliability of IT services.
• IT Budget management
• Coordinate with cross-functional teams to implement technology solutions aligned with business objectives (WPP ET).
• Monitor system performance, troubleshoot issues, and ensure timely resolution of incidents.
• Manage IT infrastructure, including servers, networks, and cloud services, maintaining security and compliance standards. (AZURE, LAN)
• Supervise and guide technical support staff, fostering professional growth and effective teamwork.
• Collaborate with vendors and service providers for procurement, maintenance, and contract management.
• Report on operational metrics, incident trends, and improvement initiatives to senior leadership.
• Drive the adoption of best practices in IT service management and operational excellence following WPP ET guidelines
• Attend and interact effectively and directly with stakeholders
• Management of support for business-critical applications

Leadership & Line Management of Engineer Resources

• Directly manage EUS Leads and Engineers, facilitate resource planning and workload distribution, ensuring optimal efficiency across projects and operational demands.
• Set clear goals, expectations, and KPIs to measure individual and team performance across technical operations.
• Lead mentoring and skills development initiatives, fostering a culture of innovation and technical excellence.
• Champion process standardization, implementing ITIL and service management best practices for consistent execution.

Ticket Queue Management & SLA Compliance

• Oversee ticket queue management, ensuring incidents and requests are categorized, prioritized, and assigned efficiently.
• Monitor SLA compliance, tracking ticket resolution times and ensuring adherence to service performance metrics.
• Ensure documentation of all incidents and service requests, creating detailed root cause analyses for major recurring issues.
• Lead stakeholder communication on SLA performance, ensuring transparency in service quality and incident handling expectations.

Performance Optimization

• Utilize ITIL methodologies to improve service delivery, reduce incidents, and enhance end-user experience.
• Implement continuous improvement initiatives, analyzing ticket backlog data to enhance service response times and reduce bottlenecks.
• Identify opportunities to implement AI-driven support solutions, including chatbots, predictive analytics, and self-service portals to streamline IT assistance.

Infrastructure & End-User Services Management

• Manage, implement, and optimize end-user service solutions to enhance support function in the Costa Rica market
• Oversee device management, endpoint security, and identity access controls, ensuring compliance with global standards.
• Manage deployment, configuration, and lifecycle support for core user environments, including endpoint devices, collaboration platforms, business systems and remote access solutions.

Technology Strategy & Architecture

• Develop and refine country IT infrastructure roadmaps, ensuring alignment with business needs and scalability considerations.
• Lead technology standardization efforts for network architecture, Active Directory, endpoint security, and service automation platforms.
• Collaborate with global technology teams to integrate IT frameworks, including enterprise mobility, security policies, and system automation.
• Drive continuous improvements in system architecture, ensuring optimized performance of IT assets across on-premises and cloud-based environments.

Security, Compliance & Risk Management

• Implement cybersecurity best practices in coordination with the Cyber, Risk & Compliance (CRC) team.
• Ensure regulatory compliance across identity & access management (IAM), endpoint encryption, and data protection strategies.
• Lead incident response protocols, overseeing vulnerability management, SIEM monitoring, and remediation efforts.

Vendor & Cost Optimization

• Manage enterprise agreements with our technology partners, vendors and providers, ensuring cost-effective procurement of any licensing and services.
• Optimize IT budgets, identifying opportunities for cost reduction in service contracts and hardware lifecycle management.
• Evaluate emerging technology solutions that align with business expansion and infrastructure modernization initiatives.

Project Management & IT Transformation

• Lead market deployment of global IT initiatives, including Network, Infrastructure, Modern Workplace, and Security transformations.
• Coordinate cross-functional teams on technology rollouts, overseeing user migration strategies, cloud adoption plans, and infrastructure upgrades.

What you'll need:

• Bachelor's degree in Information Technology, Computer Science or a related field. Or relevant experience within Information Technology.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Understanding of IT endpoint infrastructure, including Microsoft OS, MacOS, Active Directory, device management, Identity Management and Audio-Visual technology.
• Proficiency in ITIL and ITSM frameworks
• Experience with endpoint management platforms, including MDM solutions like Jamf and Intune.
• Demonstrated experience in IT governance, compliance audits, and risk mitigation strategies.
• Budget management expertise, overseeing software licensing, vendor contracts, and IT cost optimization.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite