Computer Vision Jobs in Costa Rica.
All active Computer Vision roles based in Costa Rica.
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About Zuora
At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
The Opportunity
We are looking for a Technical Account Manager to join our team!
The Technical Account Manager (TAM) is both a hands-on technical advisor and a trusted strategic partner for our customers. You’ll dive deep into the Zuora platform — designing workflows, analyzing data models, writing SQL queries, and advising on API integrations — while also guiding customers on how to best architect and scale their subscription business.
You’ll balance technical problem-solving with strategic advisory, collaborating with cross-functional teams to ensure solutions are both technically sound and aligned with business goals.
Your background in SaaS applications, enterprise integrations, and financial or revenue systems will be critical as you advise customers on best practices, troubleshoot complex challenges, and shape solutions that drive measurable success.
As a TAM, you’ll partner closely with executives and technical teams alike, leveraging your technical depth, communication skills, and business acumen to build long-term relationships and establish yourself as a trusted advisor.
If you’re passionate about solving complex SaaS challenges and excited to help customers succeed in the Subscription Economy®, we’d love to have you on the team.
This is a location-specific position that requires you to come into the office regularly to be most effective.
Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.
About You
Your experience
- Preferred 3–5 years of hands-on SaaS/enterprise application experience, ideally with ERP, CRM, Billing, or Revenue platforms (e.g., Salesforce, NetSuite, Workday).
- Strong proficiency with SQL (joins, data validation, troubleshooting) and experience with APIs (REST/SOAP) — able to design, test, and debug integrations.
- Experience working directly with technical stakeholders to design data models, process flows, and system integrations.
- Background in computer engineering, software engineering, solution architecture, or technical consulting with a strong desire to stay close to the technology.
- Familiarity with object-oriented programming languages or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus.
- Excellent communication and relationship skills — able to work comfortably with both executives and technical teams.
- Ability to manage multiple projects and customers in a fast-paced environment while maintaining a focus on technical excellence and customer outcomes.
- Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.
About The Team
- Act as a hands-on technical advisor for your customers, helping them design Zuora solutions through configurations, workflows, API integrations, and your expertise of data models.
- Use SQL and data analysis to problem solve customer questions, validate data structures, and support reporting needs.
- Guide customers in designing robust, scalable solutions for subscription management, billing, and revenue recognition.
- Partner with Product and Engineering teams, bringing forward technical use cases and product feedback that influence Zuora’s roadmap to align with Customer’s needs.
- Establish and maintain system architecture diagrams, runbooks, and configuration documentation to ensure long-term technical health.
- Educate customers on best practices through custom solution-specific training and ongoing technical advisory sessions.
- Serve as a bridge between business goals and technical execution, ensuring solutions meet requirements and drive measurable outcomes.
Benefits
Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical, dental, and vision insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
- Learning & development stipend to support ongoing growth
- Opportunities to volunteer and give back, including charitable donation matching where available
- Mental wellbeing resources and support
*Benefits may vary by location; details will be shared during the interview process
#ZEOLife at Zuora
ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:
- Collaborate deeply across teams and regions
- Learn constantly and iterate often
- Build an inclusive, high-performance culture where people feel inspired, connected, and valued
Our Commitment to an Inclusive Workplace
Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.
Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).
Ready to apply?
Apply to Zuora
Senior Full Stack Engineer - Contract-to-Hire
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Remote in Peru, Ecuador, Mexico, Brazil, Argentina, or any EST time zone fitting location
We are seeking a Senior Full Stack Engineer (Contractor) to join our dynamic Engineering team. This role is fully remote, offering an opportunity to contribute to exciting projects with the potential to transition into a long-term contractor position. As part of our highly experienced engineering team, you’ll work closely with Dave Brennan and be part of his team, giving you the opportunity to collaborate with him directly, learn from his experience, influence design decisions, and drive innovation while keeping the customer’s needs at the forefront.
WHO YOU ARE
As a Senior Full Stack Engineer (Contractor), you will develop advanced solutions using cutting-edge technologies, including cloud-based services, containerization, AI-driven features, adaptive process automation, and more. We’re looking for a passionate and innovative developer eager to build and scale the next wave of Hyperproof’s capabilities.
This role is a great opportunity for engineers who thrive in a collaborative, fast-paced environment and enjoy working on both frontend and backend solutions.
WHAT YOU WILL DO
- Develop and design engaging user experiences using TypeScript and React, Java, C#; Go experience is also valuable.
- Design backend components, including REST APIs, queueing, storage systems, security layers (role-based access control, encryption), and more.
- Leverage AI-powered development tools (e.g., code assistants, automated testing, and analysis tools) to improve engineering productivity, code quality, and delivery speed.
- Contribute to and help evolve AI-driven product features, including intelligent automation and adaptive workflows.
- Collaborate with Product Managers to understand customer needs and translate them into software solutions.
- Own the quality and performance of the applications you build, ensuring they are reliable, scalable, compliant, and meet both customer and business expectations.
- Build reusable software components for other developers and business users.
- Implement automated testing and ensure code maintainability through documentation and best practices.
WHAT YOU’LL BRING
- 5+ years of experience in software engineering, focusing on design and coding at a component level.
- Professional level of English language proficiency.
- A strong customer-first mindset, with the ability to translate requirements into modern, flexible software solutions.
- Proficiency in FrontEnd and BackEnd technologies.
- Experience developing and integrating REST APIs using JSON and/or XML.
- Familiarity with cloud services (Azure or similar) for deployment and debugging.
- Expertise in asynchronous programming and scalable software development.
- Understanding of agile methodologies (Scrum/Kanban) and the ability to work effectively in agile teams.
- Bachelor's degree in Computer Science, Mathematics, or related experience.
- Excellent communication and collaboration skills, with the ability to mentor and take ownership of projects.
DESIRED DEVELOPERS SKILLS
- TDD (Test Driven Development) and refactoring skills
- Experience in structuring the code for testability to separate unit-testable logic and integration-testable boundary code
- Nice to have: Pairing/mobbing experience and/or XP (eXtreme Programming) experience
This contract-to-hire arrangement provides a path to join the team permanently after successfully completing an exciting 6-12 month project.
CANDIDATE EXPERIENCE & INTERVIEW PROCESS
We value your time and aim to make the hiring process clear and efficient. The interview process includes:
- 20-minute initial chat with our Senior Technical Talent Partner.
- Take-home technical assessment to showcase your skills. Utilizing Coderbyte platform.
- Three 60-minute 1:1 interviews with our engineering team. One of them will be with the hiring manager.
You’ll also have opportunities to ask questions and ensure this role aligns with your career goals.
LOCATION & WORK SETUP
This is a fully remote contractor position. We believe in hiring the best talent regardless of location and fostering a flexible work environment that allows you to thrive.
If you’re looking for an opportunity to work on exciting, high-impact projects with a growth-oriented company, we’d love to hear from you!
WHERE YOU’LL GO
- Hyperproof also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and our people team to explore lateral moves to other parts of the organization as you continue to grow with us.
WHAT WE OFFER TO OUR EMPLOYEES
Please note: Benefits listed below are for employees in the United States; contractor roles or international positions may differ
- Annual compensation reviews + equity
- Unlimited PTO: strongly encouraged to unplug and recharge
- Health: coverage for medical, dental, and vision - employee and dependents
- 401K, which vests immediately, complete with a 4% company match
- 12 weeks of Parental leave and 1 year free diapers and wipes with Honest
- Annual company in-person events and quarterly in-person connects
- $500 home office stipend - at the time of hire. Any additional home office needs are requested as needed.
- $100 quarterly paid wellness stipend
- Pet insurance discount
- Slack channel notifications turn off after 5 pm based on your time zone
- Two Hypercharge weeks of rest where we close company-wide (July & Dec)
It’s an exciting time to be at Hyperproof — we recently raised $40 million in our Series B financing, further cementing Hyperproof as the emerging leader in the risk and compliance management space.
At Hyperproof’s core are our passionate team members who focus on user experience, beautiful design, and evangelize a positive social impact of our cloud based platform. We help organizations streamline their risk and compliance workflows so our customers can spend more time strategically managing programs and less time wrangling spreadsheets.
We are disrupting the governance, risk, and compliance software space with our innovative platform by helping traditionally unsung heroes (compliance professionals) do the right things so the wrong things don’t happen.
Learn more about the @hyperproof culture and how it all started.
A NOTE ABOUT OUR INTERVIEW PROCESS
We’re committed to creating a fair, respectful, and secure hiring experience for everyone. As part of that commitment, we use standard verification steps throughout our interview process.
Here’s what that means for you:
- We may conduct routine verification checks during the hiring process.
- You might be asked additional questions to better understand your experience and background.
- For video interviews, we ask that candidates be on camera without filters or visual modifications.
These steps are applied consistently for all candidates and are designed to ensure an equitable experience for everyone.
EQUAL OPPORTUNITY EMPLOYER
Hyperproof is committed to a diverse and inclusive workplace — it’s one of our core values! Hyperproof is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
To ensure a smooth interview process, all candidates will be required to provide a valid phone number that is not a VOIP (Voice Over Internet Protocol) number. This helps us maintain clear and reliable communication throughout your interview experience.
Ready to apply?
Apply to Hyperproof
Data Analytics Engineer
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Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
We are looking for an Analytics Engineer to join our internal Data Management team and help power data-driven decision-making across the organization. In this role, you will design and maintain scalable data models, pipelines, and transformation processes that enable analytics, reporting, and data science initiatives. You will collaborate closely with analysts, data scientists, and engineering teams to ensure reliable, efficient, and well-structured data that supports business insights and strategic initiatives.
What You’ll Do
- Design scalable and reliable data marts and transformation processes that support analytics and reporting needs
- Collaborate with data analysts, data scientists, and business stakeholders to understand data requirements and translate them into efficient data solutions
- Develop optimized data models and schemas that enable efficient storage, retrieval, and analysis of large datasets
- Build ETL and ELT pipelines that transform raw data from multiple sources into structured datasets for analytics and reporting
- Partner with data, architecture, and DevOps teams to ensure the scalability, performance, and reliability of data systems
- Monitor data pipelines and systems to troubleshoot issues and identify opportunities for improvement
- Document data architectures, data flows, and processes to support transparency, collaboration, and maintainability
Technologies You’ll Work With
- SQL and relational databases
- Cloud platforms such as Azure, AWS, or GCP
- Programming languages such as Python, Java, or Scala
- Databricks and Spark
- Data warehouse technologies such as Postgres or Vertica
- ETL/ELT frameworks and data transformation tools
What You’ll Bring
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience
- Strong proficiency in SQL and experience working with databases and data warehouse systems
- Experience building data pipelines and data processes in a cloud environment such as Azure, AWS, or GCP
- Experience with at least one programming language such as Python, Java, or Scala
- Knowledge of ETL/ELT processes, data modeling, and data warehousing best practices
- Ability to collaborate with cross-functional teams including analysts, engineers, and business stakeholders
- Strong written and verbal English communication skills (B2 level or higher)
Bonus Skills
- Experience working with Databricks and Spark
- Experience with Azure cloud services
- Experience with Postgres or Vertica data warehouse technologies
- Experience working with Salesforce data
- Experience building datasets used in analytics or reporting tools
What You’ll Get
- Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
- Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
- Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
- Retirement and social security contributions through Costa Rica’s statutory programs
- Life insurance equal to 24x monthly salary, plus disability and funeral coverage
- Daily cafeteria subsidy
- Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.
#LI-FT1
#LI-REMOTE
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Director, Technical Support, VBR, Americas
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Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
We are looking for a strategic and people-focused Director, Technical Support (VBR) to lead a key segment of Veeam’s global Technical Support organization. In this role, you will drive operational excellence, customer satisfaction, and team performance across a multi-level support structure, including Managers, Team Leaders, and Technical Support Engineers.
You will play a critical role in scaling support operations, improving efficiency, and shaping the future of support through initiatives such as Knowledge-Centered Service (KCS) and AI-driven support models. This position requires a strong balance of technical understanding, leadership capability, and strategic thinking, with direct impact on customer experience and business outcomes.
What You’ll Do
Leadership & Strategy
- Lead and develop a multi-layered Technical Support organization through Managers and Team Leaders
- Define and execute support strategies aligned with global objectives and company goals
- Drive adoption and maturity of Knowledge-Centered Service (KCS) practices
- Lead the integration of AI-powered tools and automation across support workflows
- Collaborate cross-functionally to ensure alignment and consistency across regions
Operational Excellence
- Ensure high-quality, timely customer support delivery across all channels
- Define and track KPIs related to customer satisfaction, SLAs, productivity, and efficiency
- Oversee workforce planning, capacity management, and resource allocation
- Drive continuous improvement initiatives across tools, processes, and workflows
- Lead cross-functional projects and operational initiatives as project owner
People Management & Development
- Build, coach, and inspire a high-performing, customer-centric organization
- Foster a culture of accountability, collaboration, and continuous improvement
- Mentor Managers and Team Leaders, developing future leadership bench strength
- Partner with HR to attract, retain, and develop top technical talent
- Support career development and technical enablement programs
Customer Engagement & Escalation Management
- Act as senior escalation point for complex customer issues and strategic accounts
- Build strong relationships with customers, partners, and internal stakeholders
- Ensure effective collaboration between Support, R&D, Product, and Customer teams
- Represent the support organization in internal and external forums
Transformation & Innovation
- Lead KCS implementation and drive knowledge-sharing culture
- Support AI-driven initiatives to improve efficiency and customer experience
- Establish feedback loops with Product and Engineering to improve product quality
Technologies You’ll Work With
- CRM and case management platforms (e.g., ServiceNow)
- Knowledge management systems and KCS frameworks
- AI-powered support tools (routing, summarization, virtual assistants)
- Cloud, virtualization, storage, and data protection technologies
- Operational and performance analytics tools
What You’ll Bring
- 10+ years of experience in Technical Support, Customer Success, or similar roles within a software or IT organization
- 5+ years of experience leading large, complex, multi-level teams
- Strong understanding of Technical Support operations, including SLAs, escalation management, and ticket workflows
- Experience with continuous improvement methodologies (Lean, ITIL, Six Sigma)
- Proven track record improving customer satisfaction, operational efficiency, and team engagement
- Experience implementing and scaling Knowledge-Centered Service (KCS)
- Exposure to AI and automation initiatives in customer support environments
- Strong understanding of cloud, virtualization, storage, and data protection technologies
- Excellent communication, leadership, and stakeholder management skills
- Bachelor’s degree in Computer Science, Information Systems, Business, or related field (or equivalent experience)
Bonus Skills
- Experience with Veeam products and services, or similar product environments
- Experience supporting virtualization or SaaS-based products
- Experience with budgeting, forecasting, and large-scale resource planning
- Experience driving global transformation initiatives in support organizations
What You’ll Get
- Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
- Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
- Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
- Retirement and social security contributions through Costa Rica’s statutory programs
- Life insurance equal to 24x monthly salary, plus disability and funeral coverage
- Daily cafeteria subsidy
- Fertility, adoption, and surrogacy support
- Opportunities to learn and grow through on-demand libraries, mentoring, workshops, and global learning events
Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.
#LI-FT1
#LI-HYBRID
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Costa Rica
About Zuora
At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
About the Team & The Opportunity
As an Implementation Consultant - Enterprise SaaS Software, you will play a key role in implementing Zuora Billing and CPQ solutions for enterprise customers. Collaborating closely with Solution Architects, Technical Consultants, customers, and cross-functional teams, you will contribute to solution design, configuration, testing, and deployment, optimizing subscription management and recurring revenue operations.
Your responsibilities will cover the entire implementation lifecycle, including gathering requirements, creating technical documentation, configuring systems, conducting testing, and guiding customers on Zuora best practices to ensure seamless deployments and release cycles.
This role is ideal for candidates with experience consulting on SaaS enterprise software, strong customer-facing analytical and problem-solving skills, and a passion for developing expertise in Zuora’s platform.
This is a location-specific position that requires you to come into the office regularly to be most effective.
*Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.
25% travel required for customer on-site engagements in North America and Canada.
What you’ll do
Solution Design & Implementation Support
- Assist the Solution Architect in designing and delivering Zuora Billing and CPQ implementations.
- Configure solutions, ensuring alignment with business processes and best practices.
- Support technical integrations with CRM (Salesforce, Microsoft Dynamics) and ERP (NetSuite, SAP, Workday) systems.
Requirements Gathering & Documentation
- Collaborate with customers, business stakeholders, and technical teams to gather, analyze, and document requirements.
- Develop and maintain functional and technical documentation, including API integrations, workflows, and solution designs.
Testing, Troubleshooting & Support
- Support system testing, user acceptance testing (UAT), and issue resolution before deployment.
- Work with Product, Support, and Engineering teams to identify, troubleshoot, and resolve implementation issues.
- Assist in customer training and knowledge transfer to ensure successful adoption of Zuora solutions.
About You
- Bachelor’s of Science in Computer Science or in Business preferred.
- 3 to 5+ years of experience in consulting for Enterprise Software implementations.
- Code experience such as Java, Java script, Python, Salesforce APEX, SQL, PLSQL or another programming language
- Object oriented framework experience
- Ability to review API documentation and use APIs to implement the solution and troubleshoot API integrations.
- Experience working in all stages of the implementation lifecycle.
- Strong analytical skills and a customer-centric mindset.
- Experience gathering requirements from customers, business stakeholders, and technical teams to provide fit/gap analysis and document requirements.
- Experience working with enterprise-level customers in complex project implementations.
Nice to haves:
- Experience in Quote-to-Cash, Order-to-Revenue, Billing, CPQ, finance, or subscription management implementations.
- Experience with CRM (Salesforce, Microsoft Dynamics) and ERP (NetSuite, SAP, Workday) integrations.
- Experience with data migration and system integration strategies.
Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.
Location & Work Arrangements
Benefits
Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical, dental, and vision insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
- Learning & development stipend to support ongoing growth
- Opportunities to volunteer and give back, including charitable donation matching where available
- Mental wellbeing resources and support
*Benefits may vary by location; details will be shared during the interview process
#ZEOLife at Zuora
ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:
- Collaborate deeply across teams and regions
- Learn constantly and iterate often
- Build an inclusive, high-performance culture where people feel inspired, connected, and valued
Location & Work Arrangements
Our Commitment to an Inclusive Workplace
Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.
Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).
Ready to apply?
Apply to Zuora
Data Scientist
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About us
Appnovation is a global, full-service digital partner that combines Strategy, Experience & Design, Engineering and Managed Services. We build digital solutions that deliver real impact today and serve as foundations for future growth. Bold ambition. Practical action. Endless possibilities.
About the Role
This role requires high-level autonomy, where you will define your own direction within strategic goals, influence multiple teams, and navigate high complexity and ambiguity to deliver tangible business results. You will bridge the gap between technical innovation and real-world business challenges by applying advanced statistical and machine learning techniques to build predictive models and derive actionable insights.
What we are looking for
- Experience & Education: Bachelor's degree in Computer Science or Engineering with 8–12 years of relevant experience leading complex technical projects with multi-team impact.
- Advanced ML & Statistics: Expert capability in designing end-to-end ML systems for complex problems (including imbalanced data and concept drift), applying advanced statistical methods (mixed models, survival analysis, Bayesian approaches), and demonstrating a deep understanding of causal inference techniques, experimentation design (A/B testing, MABs), and deep learning architectures for unstructured data (e.g., NLP, Computer Vision).
- Core Technology Stack: Expertise in Python (including libraries like Pandas and NumPy) or R, proficiency with cloud platforms and their data/ML services (e.g., AWS Sagemaker, GCP Vertex AI, Azure ML Services), experience with big data technologies (e.g., Spark, Hadoop), and familiarity with MLOps tools (e.g., Kubeflow, MLflow, Docker).
- Business Immersion: Proven ability to immerse in operations to acquire deep domain expertise, thinking like an insider to translate seamlessly between business needs and engineering solutions.
- Full-Stack Agility: Ability to build complete applications rapidly across any technology stack, selecting the right tools to balance technical debt with delivery speed.
- Data Strategy & Integration: Experience architecting scalable data strategies across diverse teams and complex enterprise landscapes. This includes defining data governance policies, mastering data quality frameworks, building robust integration solutions for undocumented schemas and disparate systems, and driving the adoption of modern data warehousing and lakehouse architectures.
- AI Evaluation & Governance: Experience leading AI governance initiatives, creating evaluation standards, and training teams on rigorous AI verification and risk management.
- Rapid Prototyping: Proficiency in leading rapid delivery initiatives using a prototype-first approach to validate solutions quickly before scaling.
- Problem Discovery: A track record of seeking out undefined problems, embedding with users to discover latent needs, and turning ambiguity into clear problem statements.
Who you are
- Polymath Oriented: You bridge gaps between engineering, design, business, and science, rapidly immersing yourself in new domains to speak the language of the business.
- Curious Explorer: You seek out ambiguity rather than avoiding it, driving team curiosity through challenging questions and creating an environment that encourages experimentation.
- Outcome Owner: You drive an accountability culture focused on business impact rather than just deliverables, owning relationships and making trade-offs between custom solutions and generalizable work.
- Systems Thinker: You map complex system interactions across technical and business domains, anticipating cascading effects and understanding how technology changes impact operations.
- Precise Communicator: You translate seamlessly between technical and business language, ensuring requirements are clear enough to enable AI generation and facilitate productive discussions with stakeholders.
- Problem Discoverer: You embed with users to discover latent needs, turning ambiguity into clear problem statements rather than waiting for defined tasks.
What Appnovation Offers
- Challenging and rewarding work with real impact
- Direct Access to Cutting-Edge AI Platforms
- Diverse and Inclusive Culture
- Growth opportunities for personal and professional development
- A collaborative and innovative work environment where your ideas are valued
- Exposure to exciting projects and high-profile clients
- Supportive work environment with access to company leaders
- Hybrid working model
Accommodations are available upon request throughout the recruitment process.
Ready to apply?
Apply to Appnovation TechnologiesAbout Zuora
At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
The Opportunity
- Act as a hands-on technical advisor for your customers, helping them design Zuora solutions through configurations, workflows, API integrations, and your expertise of data models.
- Own the technical relationships with a deep understanding of customer needs and constraints
- Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries
- Secure technical wins by differentiating Zuora against the competition, handle technical objections and mitigate any concerns that might block a deal from closing
- Use SQL and data analysis to problem solve customer questions, validate data structures, and support reporting needs.
- Guide customers in designing and demoing solutions for subscription management, billing, and revenue recognition that positively impact pain points and ROI
- Partner with Product and Engineering teams, bringing forward technical use cases and product feedback that influence Zuora’s roadmap to align with Customer’s needs.
- Establish and maintain business process flows, system architecture diagrams,, and maintain core project management assets to ensure long-term technical health.
- Educate customers on best practices through custom solution-specific training and ongoing technical advisory sessions.
- Serve as a bridge between business goals and technical execution, ensuring solutions meet requirements and drive measurable outcomes.
- Own adoption and the technical health of the customer
- Deliver product demonstrations and technical presentations to an executive audience and articulate how Zuora’s platform will allow their business to succeed and grow
- Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries
About The Team
We are looking for a Customer Solution Engineer to join our team!
The Customer Solution Engineer (CSE) is both a hands-on technical advisor and a trusted strategic partner for our customers. You’ll dive deep into the Zuora platform to become an expert, while also guiding customers on how to best architect and scale their subscription business.
You’ll balance technical problem-solving with strategic advisory, collaborating with cross-functional teams to ensure solutions are both technically sound and aligned with business goals.
Your background in Order to Cash, enterprise integrations, and financial or revenue systems will be critical as you advise customers on best practices, troubleshoot complex challenges, and shape and demo solutions that drive measurable success.
As a CSE, you’ll partner closely with executives and technical teams alike, leveraging your technical depth, communication skills, and business acumen to build long-term relationships and establish yourself as a trusted advisor.
If you’re passionate about solving complex Order to Cash challenges and excited to help customers succeed in the Subscription Economy®, we’d love to have you on the team.
This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.
About You
- Preferred 3–5 years of hands-on SaaS/enterprise application experience, ideally with ERP, CRM, Billing, or Revenue platforms (e.g., Salesforce, NetSuite, Workday).
- Excellent communication and relationship skills — able to work comfortably with both executives and technical teams.
- Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.
- Ability to manage multiple projects and customers in a fast-paced environment while maintaining a focus on technical excellence and customer outcomes.
- Proficiency with SQL (joins, data validation, troubleshooting) and experience with APIs (REST/SOAP) — able to design, test, and debug integrations.
- Background in computer engineering, software engineering, solution architecture, or technical consulting with a strong desire to stay close to the technology.
- Familiarity with object-oriented programming languages or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus.
Benefits
Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical, dental, and vision insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
- Learning & development stipend to support ongoing growth
- Opportunities to volunteer and give back, including charitable donation matching where available
- Mental wellbeing resources and support
#ZEOLife at Zuora
ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:
- Collaborate deeply across teams and regions
- Learn constantly and iterate often
- Build an inclusive, high-performance culture where people feel inspired, connected, and valued
Location & Work Arrangements
Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders.This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.
Our Commitment to an Inclusive Workplace
Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.
Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).
Ready to apply?
Apply to Zuora