RAPP Chicago is looking for a Director, Program Management to join our award-winning Program Management team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.



We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.


Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.


Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets

YOUR ROLE:

As a Director, Program Management, you are the orchestrator of the client programs – you’re the one who knows how to make things happen.  You’re the master of the execution and process from project initiation to program delivery. You are passionate about the space from innovative, data-driven digital, platform and CRM programs. You’re creative, solutions-oriented, organized, collaborative and have exceptional people skills. 

YOUR RESPONSIBILITIES:

• Drives operational planning and execution across multiple business units, for simultaneous and often complex integrated projects/programs.
• Understands scope of client request and implications. Able to translate requests into tight deliverables, assumptions, scopes of work and timelines. 
• Resolves issues large and small, under normal and adverse conditions. Able to expand risk identification across programs and solution cross-functionally.
• Commercially manages and analyzes the account (resource, vendor, budget management) for the benefit of the financial health of the account and the agency.
• Work with Product Team in Managing and Prioritizing Program Backlogs
• Plan and Coordinate Delivery of Business Goals and Requirements
• Takes accountability for project communication, collaborating with all departments from start through completion. Escalates as necessary to ensure integrity of client scopes and agency profitability, with a clear and informed point of view on how to address.
• Leads resource management for account(s), partnering with Resource Manager and department leads, to ensure efficient and effective use of agency talent.
• Leads and develops direct reports to ensure compliance of departmental and agency policies and expectations, building the next generation of RAPPers.
• Is a champion of the agency process and quality work – and is responsible for optimizing workflow.

REQUIRED SKILLS:

• 8+ years years related project management experience ideally in personalized CRM campaign management, and digital platform development at an advertising or media agency. 
• Deep knowledge of web technologies and enterprise software.
• Understanding of system and platform technical resourcing, capabilities and management of teams
• Evidence of working with project management methodologies and tools.
• Skilled and experienced building strong working relationships with internal and external team(s) to manage needs and expectations throughout project lifecycle.
• Strong communication and presentations skills – capable of presenting solutions in a clear, logical manner with an informed POV. Negotiates scopes and timelines.
• Excellent risk management and negotiation skills.
• Excellent leadership skills with and ability/desire to mentor PM talent.
• Commercially minded and capable of identifying business and growth opportunities.
• Scrum certification (CSM) a plus.

Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $150,000 - $155,000. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Transform Your Career

We deliver unparalleled opportunities for growth and career advancement. Our dynamic, entrepreneurial culture supports your journey every step of the way.

Embrace new challenges and deliver real value to some of the world’s most influential Fortune 100 brands, growth companies transforming their industries, and mid-market firms that need help navigating the defining moments of their lifecycle. Work side by side with business leaders to solve complex client challenges and make a true impact. Love what you do as part of a diverse organization committed to collaboration and continuous learning.

The Team – Strategy & Transformation

Join a team of talented professionals with deep business and finance transformation experience to guide clients through major transactions (M&A, carve outs, IPOs), new system implementations, and organizational challenges. We help organizations develop business strategy and execute on transformation initiatives in the areas of operational accounting, financial process improvement, financial technology enablement, FP&A, and transactions.

Your Impact

• Work with a diverse set of commercial clients ranging from growth and mid-size companies to leading enterprise Fortune 100 brands.
• Deliver strategic advice and solutions to C-Level executives on how to obtain value from major investments and transformations.
• Facilitate client working sessions ranging from executive and board level meetings to large group presentations and requirements gathering exercises.
• Lead current state assessments of business challenges and build improvement roadmaps.
• Leverage a “roll-up your sleeves” style to develop and execute against clients’ strategic initiatives.
• Manage and coach project teams to deliver complex engagements.
• Participate in business development efforts across all stages (market analysis, client sourcing, relationship building, proposal development, oral presentations).
• Build and maintain meaningful relationships with clients at all levels that are based on integrity and trust.
• Contribute perspectives on the implications of market trends such as data and digital transformation, emerging technology, macro-economic trends, regulatory demands.

Your Experience

Minimum Qualifications

• BA/BS in Business, Accounting, Finance, or related discipline
• 5+ years of client-facing experience in a professional services organization, and/or highly relevant industry experience in Finance, Operations or Accounting
• Demonstrated track record helping companies undergo major transformations
• Functional experience with the following:
• Standing up and managing major PMO organizations (particularly in a Scrum or Scaled Agile model)
• Finance Transformation, including work with tools and processes associated with Close and Consolidation, FP&A, Order to Cash, Procure to Pay, or Treasury Management
• Business Transformation, including process optimization (BPR, Six Sigma/Lean), process automation (i.e. RPA), and performance benchmarking
• Prior experience working directly with and advising C-Level executives, including experience presenting complex ideas and facilitating executive workshops
• Highly effective interpersonal skills and emotional intelligence
• Experience providing mentorship and leadership to more junior team members
• Track record of managing projects and/or workstreams to successful completion
• Willingness to travel at least 25% of the time

Preferred Qualifications

• Master of Business Administration (may substitute for business-related undergraduate degree)
• Progressive responsibility in managing client relationships and achievement against business development goals

Transform Your Career

We deliver unparalleled opportunities for growth and career advancement. Our dynamic, entrepreneurial culture supports your journey every step of the way.

Embrace new challenges and deliver real value to some of the world’s most influential brokerage, insurance, and financial services organizations, as well as Fortune 100 brands, growth companies transforming their industries, and mid-market firms navigating defining moments of their lifecycle. Work side by side with business leaders to solve complex client challenges and make a true impact. Love what you do as part of a diverse organization committed to collaboration and continuous learning.

The Team – Strategy Technology & Transformation

Join a team of talented professionals with deep business and finance transformation experience to guide clients through major transactions (M&A, carve-outs, IPOs), new system implementations, and organizational challenges. We help organizations develop business strategy and execute on transformation initiatives in the areas of operational accounting, financial process improvement, financial technology enablement, FP&A, and transactions.

Your Impact

• Work within our Financial Services vertical, delivering strategic advice and solutions to senior and C-Level executives on how to obtain value from major investments and transformations.
• Partner with brokerage, insurance, and financial services clients to address complex challenges and drive measurable outcomes.
• Lead and coordinate large-scale programs and multi-workstream initiatives, ensuring alignment across diverse stakeholders.
• Facilitate client working sessions ranging from executive and board-level meetings to large group presentations and requirements gathering exercises.
• Conduct current state assessments and build actionable improvement roadmaps.
• Leverage a ‘roll-up your sleeves’ style to develop and execute against clients’ strategic initiatives.
• Manage and coach project teams to deliver complex engagements.
• Support clients involved in major transactions (M&A, carve-outs, IPO), financial process improvement, system implementation, operational accounting challenges, and financial technology enablement.
• Play an active role in business development efforts across all stages (market analysis, client sourcing, relationship building, proposal development, oral presentations).
• Build and maintain meaningful relationships with clients at all levels that are based on integrity and trust.
• Contribute perspectives on the implications of market trends such as data and digital transformation, emerging technology, macro-economic trends, and regulatory demands.
• Acquisition integration experience is a strong plus.

Your Experience

Minimum Qualifications

• BA/BS in Business, Accounting, Finance, or related discipline
• 8+ years of applicable Finance, Operations, or Accounting experience with at least 2 years of client-facing experience in a professional services organization
• Experience and relationships within the brokerage, insurance, and financial services industry
• Demonstrated track record helping companies undergo major transformations
• Functional experience with (and expertise in at least one of):
• Standing up and managing major PMO organizations (particularly in a Scrum or Scaled Agile model)
• Finance Transformation, including tools and processes associated with Close and Consolidation, FP&A, Order to Cash, Procure to Pay, or Treasury Management
• Business Transformation, including process optimization (BPR, Six Sigma/Lean), process automation (i.e., RPA), and performance benchmarking
• Prior experience working directly with and advising C-Level executives, including experience presenting complex ideas and facilitating executive workshops
• Experience leading project teams across multiple workstreams
• Experience coaching and developing junior team members
• Highly effective interpersonal skills and emotional intelligence
• Willingness to travel at least 25% of the time
• Must be local to Chicago and willing to be onsite at client regularly.

Preferred Qualifications

• Master of Business Administration (may substitute for business-related undergraduate degree)
• Progressive responsibility in managing client relationships and achievement against business development goals
• Experience with acquisition integration projects

The AI Enablement team is building the AI foundation for 84.51° and Kroger. The AI Enablement team is composed of multiple squads, and we are looking for a Senior Agile Delivery to oversee the AI Proprietary Models + AI Hub group. Our AI Proprietary Models team creates domain specific models and associated services, while our AI Hub team maintains a centralized hub of AI information and capabilities for internal associates.

As the SENIOR AGILE DELIVERY, you'll be the orchestrator across three squads, ensuring seamless collaboration, clear visibility, and efficient delivery. You'll work closely with data scientists, researchers, engineers, and product managers to adapt Agile practices that fit the unique nature of AI and research work. Your focus will be on facilitating cross-team dependencies, managing delivery logistics, and ensuring teams have what they need to succeed. This role requires exceptional organizational skills, flexibility in approach, and the ability to thrive in an innovative environment.

RESPONSIBILITIES:

• Facilitate cross-team dependencies and alignment across three squads (two AI Proprietary Models sub-squads and one AI Hub squad), ensuring work flows smoothly and blockers are resolved quickly
• Adapt and evolve Agile practices to fit the unique workflows of data science, research, and engineering teams, moving beyond traditional sprint-based approaches where needed
• Manage and maintain Jira boards including stories, epics, and initiatives, ensuring clear visibility of progress, priorities, and team health
• Report on progress, risks, and blockers to leadership and stakeholders; escalate issues that require intervention
• Facilitate team ceremonies including stand-ups, planning, refinement, and retrospectives, ensuring clear ownership and productive outcomes
• Partner with Product Managers to ensure teams are planning the right amount of work and maintaining sustainable delivery pace
• Act as liaison across teams to successfully align work, manage dependencies, and mitigate risks
• Reduce friction and remove obstacles that slow down delivery, innovating on ways to make value delivery easier
• Champion continuous improvement, helping teams identify and execute on opportunities to enhance their ways of working

QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• 2-4 years of experience as an Agile Delivery Lead, Scrum Master, or similar role supporting software engineering or data science teams
• Hands-on experience with Jira for managing backlogs, epics, stories, and reporting
• Exceptional organizational skills with proven ability to manage multiple priorities and keep teams aligned
• Strong written and verbal communication skills; ability to translate between technical and non-technical audiences
• Understanding of agile principles and practices (Scrum, Kanban) with flexibility to adapt methodologies to fit team needs
• Experience working with cross-functional teams including engineers, data scientists, product managers, and designers
• Ability to identify and resolve blockers, manage risks, and escalate appropriately
• Comfort with ambiguity and ability to remain resourceful in the face of changing priorities
• Certified Scrum Master (CSM or PSM I) preferred
• Experience in AI/ML, data science, or research environments a plus
• Bachelor's degree or equivalent experience

#LI-EB1

SENIOR AGILE DELIVERY (G2) P3176

LOCATION: Cincinnati, Chicago

SUMMARY:

At 84.51°, we build software products that make customers’ lives easier and move the retail industry forward with our bleeding-edge data science. We believe high-performing teams deliver exceptional results time and time again.

As Senior Agile Delivery associate, you’ll be part of a team bringing principles-based thinking to create environments of empowerment and accountability – where product-led delivery teams are charged with solving problems for customers - not given work to do.

As scrum master for retail operations & ecomm, you will operate in a time sliced model where you are fully embedded with 1-2 teams and providing targeted consulting & support to the other 3-4 teams. You know what good looks like and how to create flow, helping teams move closer to the problem space and customer. You create strong cross-functional partnerships and co-create standards that give teams the anchor they need in their quest for high performance. You are an executor – an active team member and a trusted partner who wears a delivery hat. You remove ambiguity and enable the right conversations at the right time.
You thrive in a workplace of open feedback and trust. Your dream job lets you have fun while learning, improving and taking risks along the way.

RESPONSIBILITIES:

• Create and evolve successful agile team ways of working – implementing, facilitating, and evolving practices and ownership to create the right flow. Partner to create team standards.
• Enable successful sprint / cycle activities - stand-ups, planning, refinement, shaping, demos, releases.
• Help bring teams closer to the problem space and enable Product to spend time closer to the customer.
• Reduce friction - remove obstacles and impediments and innovate on ways to make value delivery easier.
• Act as liaison across teams to successfully align work, dependencies and manage risks including escalation. Remove ambiguity, communicate effectively and create shared understanding across teams.
• Provide clear visibility of sprint/cycle/release using electronic and physical information radiators. 
• Create and maintain metrics for team and stakeholders, using data points and trends to communicate progress, quality, bottlenecks, team health.
• Understand team(s) agile maturity and partner cross-functionally to help the team on their journey. Partner to identify coaching opportunities e.g. agile fundamentals, principles, and practices.
• Help team(s) identify, prioritize, and execute improvement opportunities.
• Promote a fun, learning culture and an environment enabling high performing teams.

QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• 4-year degree in related field or equivalent experience
• 3+ years experience in an agile environment
• Product mindset and deep knowledge of agile principles and practices (Scrum, Kanban, DevOps, Scaled Agile)
• Certified Scrum Master (CSM or PSM I) (optional)
• Software Development, Business Analysis or Project Management experience in an agile environment a plus
• Experience in data science, data analytics and insights or adtech a plus
• Strong organization, time management and communication skills
• High emotional intelligence and ability to build trust and influence others

Our Team 

As a Software Engineer, you will work on many different areas of our application with other passionate engineers that have a broad range of experience in full stack development. Operating with a two-week sprint, our Agile scrum teams are outfitted with a dedicated Product Owner, Scrum Master and 5-7 developers. In your first month you will go through onboarding, begin developing production code and join in on pull-request reviews. 

Our Software 

You will be developing our core software solution which is used by over half of the nation’s leading healthcare providers. Our technology helps our clients leverage their financial, operational, and clinical data to drive their mission of providing world-class care, while improving their financial health. 

Our tech stack is a mix of C# .NET code and a microservice C#/microapp (React) strategy hosted in AWS, and constantly evolving CI/CD best practices. 

Our Job 

Software Engineer IIs at Strata require little direct guidance but love to collaborate and share ideas. This position requires expertise on the .NET platform and a desire to overcome technical challenges and continue learning and growing personal skill sets. 

You should be familiar with: 

• C# .NET (4/Core/6) 

• SQL 

• Source Control System 

• Unit and Integration testing 

Ideally you’ve worked with: 

• Javascript/React, HTML, CSS 

• Snowflake/Postgres/MSSQL 

• AWS Technologies (SQS/SNS/S3/Lambda) 

• Docker 

Estimated Salary Range: $84,000-100,000

Actual salary will be determined based on factors including, but not limited to, skill set and level of experience. This salary range is a good faith estimate of base pay. Strata also provides discretionary variable pay programs based on role. In addition, Strata provides a comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary and well-being benefits.