Director Engineering

The Director of Engineering is an energetic, passionate software leader who thrives on successfully releasing products to the market, building bridges across the organization. This is achieved through directing the development, testing, delivery, and support of cloud based contact center solutions and applications, including resource schedules and delivery milestones, overall product quality, system capacity planning and support across the inContact platform. This is also achieved by demonstrating leadership behaviors consistent with inContact's 4E leadership model and mentoring and leading one or more groups within the engineering organization at various times as a model for how a top performing leader should lead an organization.

​In addition, the Director of Engineering will guide the evolution of inContact standards, tools and methodologies and help drive improved inContact technology standards and strategy. The primary responsibility of this position is to lead the growth, quality and efficiency of the Engineering team while also developing team members into great leaders of behavior as well as results. The Director of Engineering is responsible for developing and managing the Engineering team, and will be measured based on performance against both short term and long term goals.

As a Director Engineering, a typical day might include the following.  

• Provides leadership in design, delivery, and support of inContact software and platforms
• Provides leadership in management and leadership behaviors including senior level communication skills and abilities consistent with the inContact 4E leadership model
• Develop programs, policies and procedures that assure consistent and replicable development methods
• Create and monitor the set of policies that establish standard development languages, tools, and methodology; documentation practices; and examination procedures for developed systems to insure alignment with overall architecture.'
• Participate in project scope, schedule and cost reviews.
• Understand product capabilities and limitations.
• Identify and implement ways to improve and promote quality and demonstrate accuracy and thoroughness.
• Establish working relationships with external technology vendors.
• Integrate customer requirements through the engineering effort for championing next generation products.
• Quickly gain an understanding of the company's technology and markets, establish self as a credible leader.
• Responsible for new product software development and quality.
• Maintenance of software/bug fixes.
• Release scheduling.
• Keeps abreast of new technologies and has demonstrated knowledge and experience in various technologies.
• Manage 3rd party consulting partners implementing products.
• Prepare and submit weekly project status reports; prepare monthly reports outlining team assignments and/or changes, project status changes, and forecasts project timelines.
• Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.
• Prioritize employee career development in an effort to grow inContact's internal pipeline of leadership talent
• Prioritize, assign and manage department activities and projects in accordance with the department's goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload.
• Responsible for recruiting, hiring and firing for the department.

To land this gig you will need: 

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience required.
• Master’s degree in Computer Science or Business Management preferred.
• ​Relevant certifications also preferred among other indications of someone who values continuing education.
• 12+ years experience "living" with various operating systems, development tools and development methodologies including Java, C#, Scala, Python, NodeJS among many modern horizontal scaling technologies available from AWS, Azure, Apache among others.
• 8+ years of individual contributor software development experience.
• 6+ years management experience in a fast growing software environment with proven ability to lead and engage co-located software development and QA teams working on multiple projects.
• Idea generation and creativity in this position are a must, as are the ability to work with deadlines, manage and complete projects on time and within budget.
• Proven ability to establish and drive processes and procedures with quantifiable metrics to measure the success and effectiveness of the development organization.
• Proven history of upgrading and exporting outstanding talent because of recognizable and practiced people leadership skills.
• Proven history of delivering on deadlines/releases without compromising quality.
• Proven history of successfully establishing and managing cost effective vendor resources.
• Mastery of engineering concepts and core technologies: development models, programming languages, databases, testing, and documentation.
• Development experience with Web Services and related technologies.
• Experience with Agile software development and SCRUM methodologies.
• Proven track record of delivering high quality software products.
• A solid engineering foundation indicated by a demonstrated understanding of product design, life cycle, software development practices, and support services. Understanding of standard engineering processes and software development methodologies.
• Experience coordinating the work and competences of software staff within functional project groups.
• Ability to work cross functionally and as a team with other executive committee members.
• Strong verbal and written communication skills.
• Communicate effectively with different business units about technology and processes using lay terms and descriptions. ​

Experience Preferred:

• Experience building horizontally scalable solutions leveraging containers, microservices, Big Data technologies among other related technologies.
• Experience working with graphical user experience and user interface design.
• Experience working with object-oriented software development, web services, web development or other similar technical products.
• Experience with telephony, networking, hosted applications, or other similar technical products.
• Telecommunications experience with IVR applications or telephony apps.
• Experience with user acceptance testing, regression testing and integration testing.
• Experience working on open source software projects for Apache and other great open source software organizations.
• Demonstrable experience training and leading teams as a great people leader.​

We are looking for an experienced Android engineer to help Compass build a platform that makes the home buying or selling experience delightful. You will be one of the technical leaders in your immediate team. You will work with other engineers and your Product and Design counterparts to take projects from idea to done with a high degree of autonomy and ownership. You will be responsible for understanding Product requirements and the customer problems they are aiming to solve, distilling them into manageable subparts that can be divided across other engineers on the project.

During a project’s execution, you will act as a leader ensuring any technical questions and trade offs are considered pragmatically, with a well-reasoned and understood solution being executed upon. You will guide more junior engineers with technical problems, ensuring that they follow best practices from an engineering and operational excellence perspective. Your influence won’t end once a project ships: you will be relied upon by Product and Design to give an engineering perspective on how we can iteratively improve a product to better benefit our customers.

Outside of product-driven projects, you will work with other engineers to determine how to push our platform forward, devising engineering-led initiatives that ensure we can work quickly and efficiently while maintaining a high standard of operational excellence. You will also act as a mentor for more junior engineers, helping them grow from both a technical and career perspective.

What you will do:  

• Work in a startup-like environment building agile products and services
• Collaborate closely with engineers on your team, engineers on other teams, as well as your product and design counterparts to successfully launch projects which solve real-world customer problems
• Act as a strategic partner to Product and Design, using technical insights to influence the product roadmap and proactively suggesting architectural changes that enable new categories of user experiences
• Guide the team to make technical trade offs necessary to bring product initiatives to fruition, weighing different approaches and arriving to a recommended solution, detailing its pros and cons
• Independently define, decompose, and lead delivery of complex projects, may lead other engineers
• Modularization and Architecture. Architect and lead the transition toward a highly modularized codebase to improve build speeds and team fungibility, ensuring our architecture scales with our growing engineering organization.
• Perform code reviews, design reviews, and write high quality tests
• Have a strong stance and advocate for efficient, scalable, and extensible approaches that solve technical problems in a manner that stands the test of time
• Hold yourself and the team to a high standard of code quality and operational rigor, ensuring that code is well-tested, and your systems have appropriate monitoring, alerting, and runbooks implemented
• Become the subject matter expert for one or more services in your domain
• Create clear and concise documentation (diagrams, service descriptions, decisions, runbooks)
• Identify and remove bottlenecks to address inefficiencies in the developer experience 
• Oversee and mentor junior engineers on the team, building their technical skills and ensuring that they understand best practices around engineering and operational excellence

What we look for: 

• BS in CS or equivalent practical experience
• 9+ years of professional Android development experience using Kotlin and shipping apps to the Play Store
• 3+ years of experience with modern Kotlin development practices, such as Jetpack Compose and Flow. Experience with Kotlin Multiplatform is a plus but not mandatory
• Ability to collaborate with Product, Design and Engineering stakeholders to implement solutions which surprise and delight our customers
• Master Computer Science fundamentals and Android design patterns and best practices
• A sheer eye for design and attention to detail, the products you build should not merely be functional but should take in context and anticipate our customer’s needs in a beautiful way
• Experience leading the development of a project from planning to release, dispatching work among a team, mentoring and guiding junior engineers
• Experience with AI tools 
• Experience integrating with RESTful server-side services
• Experience with Scrum/Agile development methodologies
• Excellent verbal and written communication skills
• Passion about mentoring and helping more junior engineers to grow

Compensation: The base pay range for this position is $131,000-$197,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.