We're looking for an experienced seller to join the Retail vertical of our Large Customer Sales team. As a Client Partner, you will be responsible for forming relationships with key brands and agencies while ensuring they meet their business objectives using Reddit's advertising suite.

This role is required to be based in person in Chicago or New York City.

Responsibilities:

• Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year revenue growth
• Proactively construct upfront and joint business plans with top clients
• Establish mutually beneficial relationships with new clients, educating them on Reddit and the Reddit ads platform
• Leverage agency and client direct relationships to identify new buyers of Reddit advertising products
• Leverage data from internal and external sources to inform client strategies and pitch proposals
• Consistently meet deadlines for all projects, ensuring that clients receive the highest level of customer service
• Own client meetings from agenda to final presentation, instilling confidence and setting all interactions up for success by appropriately setting client expectations, identifying outcomes, and communicating clear next steps
• Act as the primary point of contact for clients to communicate major platform updates, releases, changes, and/or opportunities that will deepen or expand the relationship
• Provide strategic, proactive, and consultative advice to clients in order to uplevel and grow the relationship
• Persistently explore and uncover the needs of your clients, leveraging deep product knowledge to align their goals with new and unique opportunities on the platform
• Collaborate with Account Management and Ad Operations to meet and exceed clients’ marketing goals
• Shape Reddit’s ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
• Provide thought leadership and act as a Reddit evangelist with partners and at industry events
• Share your industry, client, and product expertise by mentoring and training other team members
• Collaborate closely with other Client Partners and Account Managers to craft a cohesive strategy across shared accounts
• Build and leverage deep internal relationships, both within your direct team and cross-functionally, working together to deliver on client and business goals

Required Qualifications:

• 5+ years of experience in digital media with at least 1-3 years of experience in sales
• Reddit first approach
• Ability to develop relationships within the agency and client direct space
• Proven experience managing relationships up through C-level executives on their marketing strategy
• Experience owning partnerships with complex enterprise Retail organizations
• Deep ads industry expertise within relevant verticals, product types, and/or measurement solutions
• Subject matter expertise in the social media landscape and native advertising
• Experience building and executing long-term account growth strategies
• Demonstrated high achievement against sales targets
• BA / BS degree or equivalent work experience

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave 

#LI-JS1 #LI-hybrid

We're looking for an experienced seller to join the Retail vertical of our Large Customer Sales team. As a Client Partner, you will be responsible for forming relationships with key brands and agencies while ensuring they meet their business objectives using Reddit's advertising suite.

This role is required to be based in person in Chicago or New York City.

Responsibilities:

• Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year revenue growth
• Proactively construct upfront and joint business plans with top clients
• Establish mutually beneficial relationships with new clients, educating them on Reddit and the Reddit ads platform
• Leverage agency and client direct relationships to identify new buyers of Reddit advertising products
• Leverage data from internal and external sources to inform client strategies and pitch proposals
• Consistently meet deadlines for all projects, ensuring that clients receive the highest level of customer service
• Own client meetings from agenda to final presentation, instilling confidence and setting all interactions up for success by appropriately setting client expectations, identifying outcomes, and communicating clear next steps
• Act as the primary point of contact for clients to communicate major platform updates, releases, changes, and/or opportunities that will deepen or expand the relationship
• Provide strategic, proactive, and consultative advice to clients in order to uplevel and grow the relationship
• Persistently explore and uncover the needs of your clients, leveraging deep product knowledge to align their goals with new and unique opportunities on the platform
• Collaborate with Account Management and Ad Operations to meet and exceed clients’ marketing goals
• Shape Reddit’s ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
• Provide thought leadership and act as a Reddit evangelist with partners and at industry events
• Share your industry, client, and product expertise by mentoring and training other team members
• Collaborate closely with other Client Partners and Account Managers to craft a cohesive strategy across shared accounts
• Build and leverage deep internal relationships, both within your direct team and cross-functionally, working together to deliver on client and business goals

Required Qualifications:

• 5+ years of experience in digital media with at least 1-3 years of experience in sales
• Reddit first approach
• Ability to develop relationships within the agency and client direct space
• Proven experience managing relationships up through C-level executives on their marketing strategy
• Experience owning partnerships with complex enterprise Retail organizations
• Deep ads industry expertise within relevant verticals, product types, and/or measurement solutions
• Subject matter expertise in the social media landscape and native advertising
• Experience building and executing long-term account growth strategies
• Demonstrated high achievement against sales targets
• BA / BS degree or equivalent work experience

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave 

#LI-JS1 #LI-hybrid

We're looking for an experienced seller to join the Travel vertical of our Large Customer Sales team. As a Senior Client Partner, you will be responsible for forming relationships with key brands and agencies while ensuring they meet their business objectives using Reddit's advertising suite.

This role is required to be based in person in New York City or Chicago.

Responsibilities:

• Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year revenue growth
• Proactively construct upfront and joint business plans with top clients
• Establish mutually beneficial relationships with new clients, educating them on Reddit and the Reddit ads platform
• Leverage agency and client direct relationships to identify new buyers of Reddit advertising products
• Leverage data from internal and external sources to inform client strategies and pitch proposals
• Consistently meet deadlines for all projects, ensuring that clients receive the highest level of customer service
• Act as an internal lead by actively volunteering in team meetings and Reddit special projects
• Own client meetings from agenda to final presentation, instilling confidence and setting all interactions up for success by appropriately setting client expectations, identifying outcomes, and communicating clear next steps
• Act as the primary point of contact for clients to communicate major platform updates, releases, changes, and/or opportunities that will deepen or expand the relationship
• Provide strategic, proactive, and consultative advice to clients in order to uplevel and grow the relationship
• Persistently explore and uncover the needs of your clients, leveraging deep product knowledge to align their goals with new and unique opportunities on the platform
• Collaborate with Account Management and Ad Operations to meet and exceed clients’ marketing goals
• Shape Reddit’s ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
• Provide thought leadership and act as a Reddit evangelist with partners and at industry events
• Share your industry, client, and product expertise by mentoring and training other team members
• Collaborate closely with other Client Partners and Account Managers to craft a cohesive strategy across shared accounts
• Build and leverage deep internal relationships, both within your direct team and cross-functionally, working together to deliver on client and business goals

Required Qualifications: 

• 12+ years of experience in digital media with at least 7+ years of experience in sales, Travel client experience preferred
• Experience owning partnerships with complex enterprise tech organizations
• Proven experience managing relationships up through C-level executives
• Deep industry expertise in specific verticals, product types, and/or measurement solutions
• Deep existing relationships within the agency and client direct space
• Subject matter expertise in the social media landscape and native advertising
• Experience building and executing long-term account growth strategies
• Demonstrated top-performer achievement against sales targets
• Ability to lead special projects
• BA / BS degree or equivalent work experience

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave 

#LI-JS1 #LI-onsite

About the Team

The Commerce and Performance Partnerships team sits within Roku's Global Ad Platform Partnerships and Business Development organization. The team is responsible for driving the next generation of commerce and performance-based advertising solutions on the largest screen in the home. We partner with Roku ad product and ad sales, as well as brands, agencies, and ad tech platforms to unlock new revenue streams through commerce-enabled campaigns, shoppable formats, and measurable business outcomes. 

About the Role

We are seeking an experienced Senior Partnerships and Business Development leader to execute strategic commerce and API partnerships and revenue growth initiatives. In this role, you will be the catalyst for expanding Roku's footprint in performance marketing, building relationships with key Commerce and Retail Media partners, fostering relationships with agencies, and API technology partners who are looking to drive measurable ROI and commerce outcomes through CTV advertising. You will identify, structure, and execute strategic partnerships that advance Roku's position as the leading performance and commerce advertising platform for streaming TV. 

For Chicago Only - The estimated annual salary for this position is between $315,900-350,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. 

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. 

What You'll Be Doing 

Partnership Development & Revenue Growth 

• Identify, develop, and manage strategic partnerships with Commerce, Retail Media networks, API platforms, and ecosystem providers 
• Drive incremental revenue through deals focused on commerce and performance monetization via APIs, reselling, data procurement, and shoppable activities. 
• Build and maintain executive-level relationships with key decision-makers at retailers, commerce networks, and ecosystem partners. 
• Own quarterly and annual revenue for the Commerce & Performance Partnerships team 

Strategic Initiatives & Business Building 

• Structure innovative partnership models that leverage Roku's unique data, measurement, and commerce capabilities to deliver performance outcomes 
• Develop business cases, financial frameworks, and ROI models for new commerce and performance advertising solutions 
• Collaborate with Product, Sales, and Revenue Operations teams to bring new performance products and features to market 
• Evangelize Roku's commerce and performance advertising capabilities through thought leadership, presentations, and industry events 

Cross-Functional Collaboration 

• Partner with Product, Engineering, Partnership Solutions, and Data Science teams to define product requirements based on partner and market opportunities 
• Work closely with Legal and Finance to structure complex partnership agreements 
• Provide market feedback to inform product roadmap and go-to-market strategies 

We're Excited If You Have 

Required Qualifications 

• 10+ years of experience in business development, partnerships, or sales within digital advertising, ad tech, or commerce 
• Worked with or at Retail Media Networks, Programmatic, and Commerce platforms, 
• Experience with API, social networks, and measurement platforms  
• Proven track record of driving multi-million dollar revenue partnerships  
• Deep understanding of performance advertising, e-commerce, and direct-response marketing principles.  
• Strong technical skills (API, cleanrooms, retailer measurement, to guide and consult across product and partner solutions 
• Strong analytical skills with ability to interpret data, build financial models, and present insights to executive audiences 
• Exceptional communication and presentation skills with experience presenting to C-level executives 
• Experience managing complex negotiations and structuring win-win partnership agreements 

Preferred Qualifications 

• Experience in CTV/OTT advertising or streaming platforms 
• Knowledge of attribution methodologies, measurement frameworks, and privacy-compliant data strategies 
• Understanding of ROAS, CPA, LTV, and other performance marketing KPIs 

#LI-OR1

About the Role 

Roku is seeking a high-performing Account Executive to drive revenue across Independent Agencies. As streaming continues to transform the advertising landscape, this role is on the front lines, helping brands unlock the full value of Roku’s platform through programmatic pipes, direct video, and custom sponsorship solutions. 

You will own and grow a book of business, build strong agency relationships, and develop strategic media plans that deliver results. This role requires someone who is proactive, solutions-oriented, and comfortable operating in a fast-paced, evolving environment. You’ll work cross-functionally to bring innovative ideas to life and help agencies succeed on behalf of their clients. 

This position is a hybrid role, Monday – Thursday in office with the option to work from home on Friday. This position is based in Austin, TX.

For Austin - The estimated annual salary for this position is between $110,000 and $115,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for incentive compensation/commissions, health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.  

What you’ll be doing 

• Drive advertising revenue and exceed sales targets 
• Build and manage relationships across Independent Agencies 
• Prospect, develop, and close new business opportunities 
• Create and pitch strategic media plans leveraging Roku’s full product suite 
• Respond to RFPs and develop custom sponsorship opportunities 
• Manage campaigns end-to-end, including optimization, reporting, and upsell opportunities 
• Maintain a strong pipeline and deliver accurate revenue forecasts
• Collaborate with internal teams to develop proposals and execute campaigns 

We’re excited if you have 

• 2+ years of experience owning a book of business in a sales role 
• Experience in programmatic, digital video, or advertising sales 
• Strong understanding of the TV, digital, and/or ad tech ecosystem 
• Proven ability to prospect, build relationships, and close deals 
• Ability to thrive in a fast-paced, high-growth environment 
• Bachelor’s degree preferred 

#LI-SR3 

About the Role 

Roku is seeking a high-performing Account Executive to drive revenue across Independent Agencies. As streaming continues to transform the advertising landscape, this role is on the front lines, helping brands unlock the full value of Roku’s platform through programmatic pipes, direct video, and custom sponsorship solutions. 

You will own and grow a book of business, build strong agency relationships, and develop strategic media plans that deliver results. This role requires someone who is proactive, solutions-oriented, and comfortable operating in a fast-paced, evolving environment. You’ll work cross-functionally to bring innovative ideas to life and help agencies succeed on behalf of their clients.

This position is a hybrid role, Monday – Thursday in office with the option to work from home on Friday. This position is based in Chicago, IL. 

For Chicago - The estimated annual salary for this position is between $115,000 and $120,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for incentive compensation/commissions, health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.  

What you’ll be doing 

• Drive advertising revenue and exceed sales targets 
• Build and manage relationships across Independent Agencies 
• Prospect, develop, and close new business opportunities 
• Create and pitch strategic media plans leveraging Roku’s full product suite 
• Respond to RFPs and develop custom sponsorship opportunities 
• Manage campaigns end-to-end, including optimization, reporting, and upsell opportunities 
• Maintain a strong pipeline and deliver accurate revenue forecasts
• Collaborate with internal teams to develop proposals and execute campaigns 

We’re excited if you have 

• 2+ years of experience owning a book of business in a sales role 
• Experience in programmatic, digital video, or advertising sales 
• Strong understanding of the TV, digital, and/or ad tech ecosystem 
• Proven ability to prospect, build relationships, and close deals 
• Ability to thrive in a fast-paced, high-growth environment 
• Bachelor’s degree preferred 

#LI-SR3 

About the team

The world is cutting the cord and streaming its TV online, a shift that has dramatically changed how advertisers target, reach and measure their preferred audiences in ways that broadcast TV and cable never could.

Roku Ads Manager is our answer to the growing demand in streaming advertising. Our self-serve platform just entered General Availability (GA) in September 2024 and has picked up major momentum. Our Ads Manager team is small, gritty, and focused on scaling the best streaming ad platform in the market. We move fast, pivot quickly, and work hard. We rally around decisions, challenge assumptions, and push the limits on what advertising can do for growth marketers, performance agencies, and any other business interested in making the big screen work for their brands’ objectives. 
The Roku Ads Manager team is looking for an Account Executive to help us scale our platform.

About the role

TV ads were once reserved for large national brands. Roku believes that it’s better for streamers, brands, and our company that all businesses have a path to advertising in streaming. Roku Ads Manager is our answer to democratizing streaming advertising, creating a self-serve path for businesses of any size to get their brand on the big screen.

Roku Ads Manager is looking for an Account Executive to help lead demand generation and client growth for our self-serve streaming ad platform. 

Below are some key roles and responsibilities:

• Prospecting: Identify and target large pools potential advertisers who could benefit from Roku Ads Manager’s self-serve ad platform. Use creative solutions to segment the market, build addressable lead list cohorts, and prioritize those for maximum return on outreach (i.e. sign ups + revenue).
• Outreach: Initiate contact with potential advertisers through various channels, including email, platform-direct messaging, zoom calls, and social media. Clearly communicate the value proposition of our self-serve ad platform and how it can meet the advertiser's objectives.
• Qualification: Qualify leads to ensure they align with the ideal customer profile and are likely to benefit from the platform. Once qualified, ensure these advertisers have the resources and info they need to start spending, offering onboarding services if required.
• Onboarding: Assist qualified new advertisers in setting up their accounts and campaigns, as needed. This includes answering questions, recommending best practices, and demoing the platform directly to brands. Once onboarded, you’ll have the chance to grow the leads you feel have potential for meaningful revenue impact.
• Nurture & Support: Cultivate relationships with top brands to encourage long-term engagement and loyalty. Collaborate with advertisers to optimize their campaigns for better performance. Gather feedback from brands, beneficial to both advertiser growth and Roku product improvements. Answer questions from advertisers via our support channels.
• Upselling: Identify opportunities for upselling additional features or services to existing advertisers. Collaborate with other teams to maximize revenue from existing clients.
• Reporting: Generate and provide regular reports to management on key metrics, conversion rates, and the overall success of our platform. Monitor and analyze key performance indicators (KPIs) to assess the success of ad campaigns on the platform.

In summary, Ads Manager AE's play a pivotal role in driving customer acquisition, ensuring successful onboarding, and fostering ongoing relationships with advertisers to maximize revenue and satisfaction. AE's are directly responsible for building relationships and helping clients and agencies drive business results through consultative selling, education, and client service.
Ideal candidates will have the ability to drive advertisers’ marketing strategy coupled with a willingness to roll up their sleeves and execute the tactics. Success in this position requires exceptional prioritization skills to differentiate service by priority accounts while delivering best-in-class customer service to everyone.

You will be an individual contributor, while also maintaining an ownership mindset when it comes to influencing the product, working cross-functionally, and scaling.

The role is fast-paced in a particularly high-growth area, requiring the ability to work autonomously in an ever-changing environment. 

Sound like fun? 

For New York Only - The estimated annual salary for this position is between $56,00 and $85,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for incentive compensation/commissions, health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you’ll be doing

• Prospect potential advertisers and agencies who can benefit from Roku’s solutions to grow their business
• Actively participate in all phases of the sales lifecycle including identifying and developing leads; meeting with future and existing clients; developing value propositions; and closing business
• Operate at scale, managing a high volume of accounts by identifying opportunities and prioritizing service according to revenue and potential
• Understand clients’ business and translate marketing objectives into results for advertisers, growing advertiser investment on the Roku self-serve ad platform
• Communicate effectively with advertisers, as well as internal Roku stakeholders; identify and communicate opportunities internally to improve Roku’s products based on advertiser feedback

We’re excited if you have

• Working knowledge of digital advertising marketplace, buying models, and technology 
• 2+ years working in sales, growth marketing and/or a client facing role. Bonus points for working in client-facing roles at ad networks or mobile gaming companies
• Demonstrated ability in crafting and sending a high volume of personalized emails and overcoming objections
• Strength in ability to communicate value on the phone, in email, and over video demos
• Thrive when operating at scale, using data to drive operations and execution
• The ability to effectively collaborate with internal support and cross functional teams, while autonomously managing your own book of business
• Ambition for building from the ground up and seeking constant improvement for the business
• A naturally curious mindset, eager to learn and grow in a fast paced, dynamic environment
• A self-starter who’s hungry to attack new challenges that come with building a new line of business
• A growth hacker who believes in helping brands of any size grow with streaming ads

#LI-LS1

Enter Job Description here...

About the team

The world is cutting the cord and streaming its TV online, a shift that has dramatically changed how advertisers target, reach and measure their preferred audiences in ways that broadcast TV and cable never could.

Roku Ads Manager is our answer to the growing demand in streaming advertising. Our self-serve platform just entered General Availability (GA) in September 2024 and has picked up major momentum. Our Ads Manager team is small, gritty, and focused on scaling the best streaming ad platform in the market. We move fast, pivot quickly, and work hard. We rally around decisions, challenge assumptions, and push the limits on what advertising can do for growth marketers, performance agencies, and any other business interested in making the big screen work for their brands’ objectives. 

The Roku Ads Manager team is looking for a Sales Development Representative to help us scale our platform.

About the role

TV ads were once reserved for large national brands. Roku believes that it’s better for streamers, brands, and our company that all businesses have a path to advertising in streaming. Roku Ads Manager is our answer to democratizing streaming advertising, creating a self-serve path for businesses of any size to get their brand on the big screen.

Roku Ads Manager is looking for a Sales Development Representative (SDR) to help lead demand generation and client growth for our self-serve streaming ad platform. This role will join two existing SDRs and will play a crucial role in attracting and onboarding new advertisers, ensuring their success on the platform, and driving revenue growth.

Sound like fun? 

For Chicago Only - The estimated annual salary for this position is between 52,000 and 75,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for incentive compensation/commissions, health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you’ll be doing

• Prospect and qualify inbound and outbound leads for Roku Ads Manager
• Educate potential advertisers on the benefits of streaming and our self-serve platform
• Collaborate with Account Executives to build and maintain a healthy sales pipeline
• Track and manage leads using CRM tools and outreach platforms
• Provide feedback to marketing and product teams to improve messaging and user experience
• Stay up to date on industry trends and Roku’s evolving ad solutions

We’re excited if you have

• 1–2 years of experience in a sales, business development, or customer-facing role
• A passion for advertising, media, or technology
• Excellent communication and interpersonal skills
• A self-starter mindset with strong organizational skills
• Experience with CRM tools like Salesforce or HubSpot (a plus)
• A collaborative spirit and a drive to learn and grow

#LI-LS1

#LI-Onsite

We are looking for a detail-oriented, strategic, and outcomes-driven Principal Analyst to join our GTM Operations team, supporting processes and systems across our global go-to-market (GTM) organization — including Customer Success, Sales, and other customer-facing teams.

You will act as a senior thought partner to GTM leadership, owning complex, cross-functional initiatives that improve operational efficiency, drive data-informed decision making, and scale our customer lifecycle processes globally. This role requires the ability to influence senior stakeholders across functions and regions, navigate ambiguity, and turn strategy into measurable business impact.

We are looking to speak to candidates who are based in the United States for our hybrid or remote working models.

As a Principal GTM Operations Analyst, you will:

• Partner with senior leaders across Customer Success, Sales, and other GTM teams to design, optimize, and scale core processes across the customer lifecycle, including customer engagement, renewals, and account management workflows
• Own the strategy, design, and continuous improvement of global operational processes, ensuring scalability, consistency, and alignment to GTM and company priorities across regions
• Translate ambiguous business problems into clear operational and technical requirements, working closely with CRM Engineering and GTM Systems teams to deliver high-impact system and tooling improvements
• Drive material improvements in activity tracking, customer health signals, lifecycle workflows, and other key operational insights to enable better customer engagement, planning, and outcomes
• Define, instrument, and monitor key performance indicators and operational metrics to evaluate GTM initiatives and provide clear, data-driven recommendations to leadership
• Lead complex, cross-functional programs from problem definition through execution, including roadmap ownership, stakeholder alignment, risk management, and executive updates
• Establish and maintain governance frameworks, operating cadences, and documentation to ensure process clarity, adoption, and continuous improvement across global GTM teams
• Proactively identify operational gaps and inefficiencies, quantify impact, and propose data-driven solutions that improve GTM productivity, customer outcomes, and revenue performance
• Serve as a mentor and senior partner within the GTM Operations team, helping raise the bar on process design, execution, and cross-functional collaboration
• Bring forward new ideas, tools, and best practices that improve how we scale GTM operations globally

The Ideal Candidate has:

• Bachelor’s Degree in Business, Economics, Finance, Computer Science, or a related field
• 7+ years of work experience in GTM Operations, Revenue Operations, Sales Operations, Customer Success Operations, Business Operations, or a related field
• Demonstrated ability to solve complex, ambiguous problems end-to-end — from framing and analysis through recommendation, execution, and measurement
• Proven track record of designing and scaling GTM processes and driving measurable process and productivity improvements for a global GTM organization
• Experience leading cross-functional projects and programs with multiple senior stakeholders, with a strong ability to influence without direct authority
• Excellent communication skills, including the ability to synthesize complex concepts into clear narratives and influence both business and technical stakeholders, including senior leaders
• Deep experience with CRM systems, particularly Salesforce, and familiarity with GTM tooling
• Experience in a consumption/pay-as-you-go business model is a plus
• Strong organizational skills and the ability to manage multiple, competing priorities in a fast-paced, globally distributed organization
• A proactive, ownership-minded approach and the ability to operate with a high degree of autonomy and accountability for outcomes

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273423069

The Product Outcomes team translates product → jobs to be done → workflows → outcomes. We partner across Product, the Customer Office, and CS to ensure every new capability becomes a lever for customer impact, not just a feature launch.

As the Sr. Manager, Product Outcomes, you will lead the team responsible for bridging the gap between product innovation and customer value realization. You will define the strategy, operating model, and cross-functional partnerships that ensure Gong’s most strategic product investments translate into measurable business outcomes for customers.  This role requires a highly autonomous leader who can operate effectively in ambiguity, proactively identify opportunities, build structure where it does not yet exist, and influence senior stakeholders across Product and GTM teams.

RESPONSIBILITIES

• Lead, coach, and develop a team of Product Outcomes Managers, setting clear priorities, success metrics, and accountability for impact.
• Define and evolve the Product Outcomes team strategy, operating model, and repeatable frameworks for translating product capabilities into jobs-to-be-done, workflows, and measurable outcomes.
• Own product-line adoption measurement and improvement across the Product Outcomes team, including defining adoption KPIs, identifying trends and gaps, and partnering cross-functionally to drive measurable improvement.
• Partner closely with Product leadership to help influence roadmap decisions through customer feedback, beta insights, adoption data, and outcome-based recommendations.
• Drive cross-functional alignment across Product, PMM, Enablement, Solution Engineering, Customer Success, Support, Professional Services and Value Engineering to ensure product launches are set up for adoption and customer impact.
• Oversee beta program strategy for strategic launches, including customer selection, success criteria, feedback loops, risk management, and GA readiness.
• Identify patterns across customer use cases, product adoption challenges, feedback, and enablement gaps; turn those insights into scalable solutions.
• Establish clear measures of success for Product Outcomes work, including adoption, value realization, customer health, retention, and ARR influence.
• Operate with a high degree of autonomy, proactively identifying gaps, prioritizing the highest-impact opportunities, and driving initiatives from strategy through execution.

QUALIFICATIONS 

• 10+ years of experience in SaaS, technology, Product, Customer Success, Solutions Consulting, GTM Operations, or related functions.
• 3+ years of people management experience, with a track record of building, coaching, and developing high-performing teams.
• Experience partnering closely with Product teams and influencing product strategy, roadmap priorities, or launch readiness.
• Strong cross-functional leadership skills, with proven ability to influence senior stakeholders and drive alignment without direct authority.
• Demonstrated ability to operate independently in ambiguous, fast-moving environments and create structure, clarity, and momentum.
• Deep understanding of how product capabilities translate into customer jobs-to-be-done, workflows, adoption, and measurable business outcomes.
• Strong systems thinker with experience building scalable frameworks, operating models, or methodologies to solve complex business problems.
• Data-driven mindset with experience defining success metrics, analyzing adoption or usage trends, and turning insights into action.
• Strong understanding of revenue operations, sales workflows, customer success motions.
• Exceptional communication and executive presence, with the ability to build credibility with Product, GTM, Customer teams, and senior leaders.

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $138,000-$210,000  

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

#LI-AM1

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. 

We’re hiring a Client Support Analyst to join our growing global team. You’ll be the front line for clients using our treasury management platform—the person they rely on to solve problems, answer questions, and keep things moving.

You’ll work closely with teams across the business to deliver fast, thoughtful solutions and make sure clients feel supported every step of the way. Along the way, you’ll get hands-on exposure to how leading global organizations manage treasury and financial risk.

WHAT YOU'LL DO:

• Be the front line for our clients and a trusted partner across the business—you’re who people count on when things matter most
• Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions that build trust and long-term relationships
• Manage and prioritize incoming requests to hit SLAs without sacrificing quality (and know when to flex when things get busy)
• Get hands-on with the systems behind the scenes—dig into payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to diagnose and resolve issues
• Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering to solve complex problems and keep clients moving forward
• Escalate when needed with clear, well-documented context that helps Development move quickly
• Spot patterns in client issues and turn them into actionable insights to improve our product, processes, and overall client experience
• Continuously look for ways to make support faster, smarter, and more scalable as we grow
• Provide reliable coverage beyond standard business hours—including weekends and holidays when needed—to ensure clients are consistently supported and critical issues are addressed without delay

WHAT YOU'LL BRING:

• You’re curious and solutions-driven—you like figuring things out and moving fast in environments where priorities shift and no two days look the same
• You break down complex technical issues into clear, actionable steps and communicate them in a way that actually makes sense to clients and teammates
• You’re organized and can juggle multiple priorities without dropping the ball (or letting things stall)
• You build trust quickly and know how to balance strong client advocacy with good judgment
• You sweat the details, take ownership, and care about getting things right
• You’ve worked in B2B technical support, ideally in a SaaS environment, and are comfortable navigating APIs, bank connectivity, and payment formats is a bonus
• You’re a strong troubleshooter who can read logs, dig into issues, and work through complex systems without getting lost
• You have working knowledge of SQL and reporting tools; experience with RSA, Symantec, or similar tools is a nice to have
• Familiarity with treasury, banking, or accounting concepts is a big plus
• You’re comfortable operating in ambiguity, especially when documentation is limited, and you don’t wait around to be told what to do
• You’re proactive, always learning, and constantly looking for ways to improve how things work

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. 

We’re hiring a Client Support Analyst to join our growing global team. You’ll be the front line for clients using our treasury management platform—the person they rely on to solve problems, answer questions, and keep things moving.

You’ll work closely with teams across the business to deliver fast, thoughtful solutions and make sure clients feel supported every step of the way. Along the way, you’ll get hands-on exposure to how leading global organizations manage treasury and financial risk.

WHAT YOU'LL DO:

• Be the front line for our clients and a trusted partner across the business—you’re who people count on when things matter most
• Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions that build trust and long-term relationships
• Manage and prioritize incoming requests to hit SLAs without sacrificing quality (and know when to flex when things get busy)
• Get hands-on with the systems behind the scenes—dig into payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to diagnose and resolve issues
• Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering to solve complex problems and keep clients moving forward
• Escalate when needed with clear, well-documented context that helps Development move quickly
• Spot patterns in client issues and turn them into actionable insights to improve our product, processes, and overall client experience
• Continuously look for ways to make support faster, smarter, and more scalable as we grow
• Provide reliable coverage beyond standard business hours—including weekends and holidays when needed—to ensure clients are consistently supported and critical issues are addressed without delay

WHAT YOU'LL BRING:

• You’re curious and solutions-driven—you like figuring things out and moving fast in environments where priorities shift and no two days look the same
• You break down complex technical issues into clear, actionable steps and communicate them in a way that actually makes sense to clients and teammates
• You’re organized and can juggle multiple priorities without dropping the ball (or letting things stall)
• You build trust quickly and know how to balance strong client advocacy with good judgment
• You sweat the details, take ownership, and care about getting things right
• You’ve worked in B2B technical support, ideally in a SaaS environment, and are comfortable navigating APIs, bank connectivity, and payment formats is a bonus
• You’re a strong troubleshooter who can read logs, dig into issues, and work through complex systems without getting lost
• You have working knowledge of SQL and reporting tools; experience with RSA, Symantec, or similar tools is a nice to have
• Familiarity with treasury, banking, or accounting concepts is a big plus
• You’re comfortable operating in ambiguity, especially when documentation is limited, and you don’t wait around to be told what to do
• You’re proactive, always learning, and constantly looking for ways to improve how things work

As a Sr. Client Partner at Pinterest, you will develop and grow relationships with some of our most strategic and performance based advertisers in the Mid Market channel. Your primary responsibilities include meeting performance targets, developing new business, maintaining and expanding customer relationships, and resolving specific customer issues. By guiding clients’ efforts, you'll drive value for millions of Pinners seeking inspiration and action, forming strategic alliances both internally and externally. Success in this role depends on your ability to drive substantial revenue growth and spearhead a vision for long-term client success. The Mid Market team is velocity based sales.

What you'll do:

• Retain and grow partner relationships, ultimately driving Pinterest revenue.
• Build strong relationships with clients, agencies, C-suite, and key stakeholders both internally and externally.
• Demonstrate leadership and a deep understanding of client business goals and industry trends.
• Develop tailored media strategies to drive adoption of Pinterest ads.
• Position Pinterest as a key platform by highlighting ad performance and impact.
• Identify and communicate new growth opportunities to expand client partnerships.

 What we are looking for:

• Proven experience building long-term partnerships and successful negotiations.
• Performance based ad sales background (lower funnel experience), turning data into actionable next steps is preferred.
• Experience working with executive-level business and marketing leaders.
• Analytical thinker, skilled at turning data and trends into clear strategies for growth.
• Track record of meeting revenue goals and fostering ongoing partnership growth.
• Success working in fast-paced, collaborative, and high-performance environments.
• Bachelor’s degree in Digital Media, SaaS Sales, or related field, or equivalent experience.
• AI Enthusiast: Demonstrates a strong curiosity for and practical application of AI to improve productivity, streamline workflows, and elevate client communications, presentations, and recommendations. Uses AI thoughtfully across account strategy and sales motions to uncover insights, sharpen strategic narratives, and show up as a strong, trusted advisor while maintaining sound judgment and a high bar for quality. 

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office or in-market 3 times per week and therefore needs to be in a commutable distance from our Chicago office.

Working Expectations:

• In-market focused sales team focused on velocity, expect to be traveling in market 50% of the time

Relocation Statement:

• This position is eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

#LI-HYBRID 

As a Lead Client Partner at Pinterest, you will develop and grow relationships with some of our most strategic and largest advertisers within the Mid Market channel. Your primary responsibilities include meeting performance targets, developing new business, maintaining and expanding customer relationships, and resolving specific customer issues. By guiding clients’ efforts, you'll drive value for millions of Pinners seeking inspiration and action, forming strategic alliances both internally and externally. Operating at scale and executing clear GTM strategies will be a main focus of the Mid Market team. Success in this role depends on your ability to drive substantial revenue growth and spearhead a vision for long-term client success. 

What you'll do:

• Strategic Vision and Partnership Building
• Develop and execute full-funnel sales strategies, with an emphasis on lower funnel performance, that encompass awareness, consideration, conversion, and retention for top-tier clients, driving measurable business results.
• Comfortable operating at scale across a diverse set of advertisers through executional rigor in our GTM motions.
• Cultivate and maintain strong relationships across client and agency stakeholders, including C-suite, Investment, Strategy, and Activation teams, organizing key educational summits, strategy sessions, and QBRs.
• Build and execute a strategic business plan to drive revenue growth on Pinterest. Get buy-in from key stakeholders (internally and externally) to your strategic approach and drive accountability through influence. Drive y/y growth and spearhead annual deal conversations.
• Demonstrate executive presence, leadership and influence with clients by understanding the ins and outs of their business that includes but is not limited to macro trends (headwinds, tailwinds), business goals & media KPIs, opportunities, etc to think critically, the status quo and not take client directives at face value.
• Product Expertise and Market Influence
• Serve as a product expert, delivering guidance on digital ecosystem and Pinterest's ad offerings, focusing on both upper and lower funnel formats, and staying at the forefront of industry trends to address partner needs.
• Develop tailored media strategies leveraging industry insights to achieve business goals, driving adoption and scaling Pinterest’s performance media solutions (search, catalog, feed-based ads).
• Internal and External Collaboration
• Spearhead negotiations and develop joint business plans to foster an understanding of partner goals, maximizing impact while mobilizing cross-functional teams to address complex challenges.
• Drive business growth by analyzing partner goals, delivering data-driven insights, and crafting compelling narratives to guide successful media strategies.
• Champion Pinterest’s Value
• Champion Pinterest's value proposition by showcasing impactful ad metrics and positioning Pinterest as a key player in advertisers’ media mix.
• Proactively identify and communicate opportunities for incremental growth, working closely with clients to expand partnerships.

What we are looking for:

• Ad Sales and Digital Advertising Expertise: Deep understanding of full funnel advertising solutions that includes media and measurement solutions for brand, consideration and conversion, including deep understanding of MTA. Nice to have specialized knowledge/expertise in  search, display and/or social.
• Strong Consultative and Negotiation Skills: Proven track record of developing long-term partnerships and effectively negotiating annual partnership agreements, ensuring mutual satisfaction and driving high-value client engagements.
• Analytical and Problem-Solving Skills: Ability to think critically and analytically by leveraging insights, macro trends and micro performance trends to translate learnings into actionable insights to propel revenue growth.
• Goal and Result-Oriented Approach: Demonstrated ability to consistently achieve revenue goals while balancing both short and long-term growth objectives to foster continued partnership development. This includes a strategic, results-oriented approach to client and media management, ensuring sustainable success and mutually beneficial outcomes.
• Excellent Communication and Collaboration Skills: Able to thrive in fast-paced environments, maintaining high standards of operational excellence, strategic thinking, and fostering a collaborative team atmosphere.
• AI Enthusiast: Demonstrates a strong curiosity for and practical application of AI to improve productivity, streamline workflows, and elevate client communications, presentations, and recommendations. Uses AI thoughtfully across account strategy and sales motions to uncover insights, sharpen strategic narratives, and show up as a strong, trusted advisor while maintaining sound judgment and a high bar for quality.
• Bachelor’s degree in a relevant field such as digital media or SAAS sales, or equivalent experience.

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office or in-market 3 times per week and therefore needs to be in a commutable distance from our Chicago office.

Working Expectations:

• In-market focused sales team focused on velocity, expect to be traveling in market 50% of the time.

Relocation Statement:

• This position is eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

Pinterest is where inspiration leads to action. As a Sales Manager, Mid-Market, you will lead a team of sellers responsible for helping advertisers grow through Pinterest’s advertising solutions. This role is focused on strong frontline leadership: coaching sellers, driving day-to-day execution, and helping the team deliver against established revenue goals.

This role is well suited for a newer people leader or a high-performing seller with leadership potential who is ready to step into people management. The ideal candidate brings strong sales fundamentals, credibility with clients, and the ability to coach others on core sales skills. They may be early in their people-management journey, but they are excited to develop talent, build team culture, and lead from the front.

What you’ll do:

• Lead and support a team of Mid-Market sellers focused on achieving revenue goals and delivering strong advertiser outcomes.
• Drive day-to-day sales execution across pipeline management, account prioritization, opportunity progression, and customer engagement.
• Coach sellers on core sales fundamentals, including prospecting or account growth, account planning, objection handling, negotiation, and consultative selling.
• Reinforce clear performance expectations and help team members improve through regular feedback, inspection, and in-the-moment coaching.
• Monitor key business metrics and use data to identify risks, support execution, and improve team performance.
• Support accurate forecasting and pipeline hygiene by ensuring sellers maintain strong deal discipline and opportunity visibility.
• Partner with cross-functional teams such as Sales Strategy, Marketing, Measurement, Operations, and Product to help remove blockers and improve advertiser outcomes.
• Help onboard new team members and reinforce best practices, tools, and team operating rhythms.
• Build a collaborative, inclusive, and accountable team culture where sellers can develop and perform at a high level.
• Escalate client issues appropriately and partner with internal stakeholders to drive resolution.
• Champion adoption of Pinterest’s ad products, tools, and measurement capabilities across the team.
• Contribute feedback on what is working in the market and help improve team processes and playbooks over time.

What we’re looking for:

• Experience in digital advertising, media sales, platform sales, or a related customer-facing commercial role.
• Demonstrated success in a quota-carrying, revenue-driving, or book-of-business environment.
• Prior leadership experience, which may include direct people management, team lead responsibility, mentoring, coaching, or other informal leadership experience.
• Ability to coach sellers on core sales skills and support consistent execution against defined goals.
• Working knowledge of pipeline management, forecasting fundamentals, account planning, and customer relationship management.
• Strong communication and collaboration skills with both clients and internal partners.
• Comfort using data and reporting to identify issues, track performance, and guide action.
• Ability to operate effectively in a fast-paced, evolving environment.
• Interest in growing as a people leader and building an inclusive, high-accountability team culture.
• Preferred qualifications:
  • Prior direct people management experience.
  • Experience working with Mid-Market advertisers or scaled books of business.
  • Experience in performance advertising, brand advertising, or full-funnel platform solutions.
  • Familiarity with measurement, attribution, and digital media performance metrics.
  • Experience coaching early- or mid-career sellers.
  • Experience partnering with agencies or multi-stakeholder client teams.

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office or in-market 3 times per week and therefore needs to be in a commutable distance from our Chicago office.

Working Expectations:

• In-market focused sales team focused on velocity, expect to be traveling in market 50% of the time

Relocation Statement:

• This position is eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

#LI-HYBRID 

Pinterest is seeking an experienced Sales Manager, Mid-Market, to lead a high-performing team within a strategically important segment of our advertising business. In this role, you will be responsible not only for frontline seller coaching, but also for driving team-level business performance, operating rigor, and talent development. You will translate broader segment priorities into clear execution plans and ensure your team consistently delivers against revenue and growth goals.

This role is intended for an experienced people manager with a proven track record of leading sales teams, developing talent, and driving consistent business performance. The ideal candidate brings strong management depth, operational discipline, and the ability to influence across cross-functional stakeholders. They are able to elevate both individual seller performance and overall team effectiveness.

What you’ll do:

• Lead, coach, and develop a high-performing Mid-Market Sales team of Client Partners and Client Account Managers to consistently deliver against revenue, growth, and customer success goals.
• Own team-level business performance across revenue attainment, pipeline quality, forecast accuracy, seller productivity, and account health.
• Translate segment strategy and business priorities into clear team plans, operating rhythms, and measurable expectations.
• Drive high standards of sales execution through rigorous inspection of pipeline, account planning, opportunity strategy, forecast calls, and customer engagement.
• Provide differentiated coaching and performance management across the team, accelerating top performers and addressing gaps with clarity and consistency.
• Lead talent management efforts including hiring, onboarding, performance calibration, employee development, and succession planning.
• Identify trends, structural gaps, and growth opportunities using performance data, market insights, and customer feedback, and turn them into action plans.
• Partner with cross-functional stakeholders across Sales Strategy, Operations, Product, Marketing, and Measurement to improve advertiser outcomes and scale effective go-to-market execution.
• Serve as an escalation point for complex customer and business issues, helping navigate high-impact commercial decisions.
• Drive operational rigor through disciplined business reviews, inspection cadences, territory planning, and resource prioritization.
• Champion adoption of Pinterest’s full suite of advertising and measurement solutions, ensuring the team is positioning them in a strategic, customer-centered way.
• Contribute to the refinement of playbooks, processes, and best practices that improve consistency and effectiveness across the broader Mid-Market organization.
• Build and sustain an inclusive, high-performing team culture grounded in accountability, collaboration, and continuous improvement.
• Represent the voice of the customer internally and help inform broader go-to-market, support, and product feedback loops.

What we’re looking for:

• Significant experience in digital advertising, media, technology sales, or a related commercial environment.
• Demonstrated success directly managing sales teams and delivering against revenue and growth goals.
• Strong people management experience, including coaching, performance management, employee development, and hiring.
• Proven ability to lead a team through business inspection rhythms such as forecasting, pipeline review, account planning, and performance reviews.
• Experience translating business strategy into clear team execution plans and measurable priorities.
• Strong operational and analytical skills, with the ability to diagnose performance trends, identify root causes, and drive improvement at the team level.
• Experience influencing cross-functional stakeholders to improve customer outcomes and business performance.
• Strong judgment and communication skills in managing complex client situations and internal escalations.
• Ability to lead effectively through ambiguity, change, and evolving business priorities.
• Commitment to building an inclusive, high-accountability, and high-performance team environment.
• Preferred qualifications:
  • Experience managing Mid-Market, scaled, or growth-focused sales teams.
  • Experience in performance marketing, brand advertising, or full-funnel platform sales.
  • Familiarity with digital measurement solutions, attribution approaches, and advertiser performance metrics.
  • Experience improving team processes, operating cadence, or go-to-market execution at scale.
  • Experience hiring and developing diverse teams in fast-paced environments.
  • Familiarity with agency ecosystems and multi-stakeholder client environments.

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office or in-market 3 times per week and therefore needs to be in a commutable distance from our Chicago office.

Working Expectations:

• In-market focused sales team focused on velocity, expect to be traveling in market 50% of the time

Relocation Statement:

• This position is eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

• As part of the broader Go To Market Enablement, the Senior Sales Enablement Manager works with other Sales Enablement professionals to drive revenue growth by equipping sales teams with the strategies, content, training, and tools necessary to increase productivity and win rates.

• You will serve as a strategic partner to Enterprise sales leadership, leading role-specific enablement initiatives for the segment while reinforcing global enablement programs and developing tailored support for Enterprise needs.

• You will drive enablement programs across all of Box Go To Market teams coordinating with other stakeholders, leaders, and enablement professionals.

• This role requires senior stakeholder influence, high-impact coaching, data analysis to measure ROI, and cross-functional collaboration.

WHAT YOU'LL DO

• Strategy & Planning: Develop and execute comprehensive enablement strategies aligned with revenue goals and GTM initiatives

• Instructional Design: Design, deliver, and scale enablement programs for sales teams to improve skills, product knowledge, and methodology adoption

• Content & Tools Management: Ensure reps can access, use, and customize high-quality content, tools, and sales collateral

• Drive Programs: Lead enablement initiatives that deliver impact during periods of transformation and organizational change

• Stakeholder Collaboration: Partner with sales, marketing, product, and operations teams to align messaging, content, and process

• Generate Consensus: Effective at building consensus and momentum across senior, cross-functional audiences

• Performance Analysis: Utilize sales data to measure the impact of enablement initiatives, identify performance gaps, and calculate ROI

WHO YOU ARE

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box

• Experience: 7+ years in sales enablement, sales training, or sales management. Bachelor’s degree in Business, Marketing, or related field

• Sales Expertise: Experience coaching enterprise sellers and deep understanding of sales process and MEDDPICC

• Tools: Proficient with CRM systems (e.g., Salesforce) and enablement and LMS platforms

• Communication: Strong presentation and facilitation skills for virtual and in-person training as well as for stakeholder communications

• Analytical Skills: Ability to analyze metrics to measure KPIs such as ramp time, win rates, and deal velocity

• AI-speed: Proven ability to work in fast-paced, matrixed environments

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

The Senior Account Manager is a critical role within the Customer Success department that partners directly with Sales to service our advertising partners and execute high-performing advertising campaigns. The Senior Account Manager is responsible for ensuring campaigns exceed expectations - driving renewals and strengthening relationships with clients across both direct and programmatic environments.

The Senior Account Manager is responsible for owning complex books of business with significant budgets. This role ensures campaigns exceed expectations, drives renewals at scale, and strengthens executive-level client relationships. 

In addition to managing the full post-sale lifecycle, the Senior Account Manager mentors junior team members, contributes to team education & GTM initiatives, and serves as a subject matter expert in day-to-day process, programmatic activation, performance strategy, and client growth.

Note: This position offers the opportunity for remote work or 'work from home' as there isn't a nearby office. However, GumGum is excited to only consider applicants residing Chicago  for business needs including some or all of the following: client interaction, team interaction, timezone, etc.

What You'll Achieve

• Campaign Execution and Strategic Oversight
  • Own the full post-sale campaign lifecycle for high-value and complex accounts — from kickoff call through wrap deck — executing all direct and programmatic components including DSP activation, creative trafficking, campaign QA, optimization strategy, and ongoing performance management.
  • Oversee large-scale, multi-channel, and highly customized campaigns with advanced KPIs, ensuring alignment across internal teams and client stakeholders.
  • Drive cross-functional coordination with AdOps, Design, Engineering, Sales, and Programmatic leadership to ensure accurate campaign setup, documentation, and seamless execution.
• Client Relationship Management & Renewal Ownership
  • Function as the senior primary point of contact for assigned strategic accounts across direct and programmatic campaigns.
  • Take full ownership of renewal strategy and revenue retention across a larger book of business, ensuring a best-in-class client experience.
  • Build and maintain strong, long-term relationships with agency, client-direct, and trading desk partners.
• Growth Strategy & Revenue Expansion
  • Support Sales in managing and executing strategic sales opportunities across direct and programmatic channels.
  • Develop account growth plans leveraging campaign success, historical performance insights, and client business objectives.
  • Conduct in-depth research on clients’ broader marketing initiatives and proactively position solutions that align with their evolving strategies.
• Leadership & Team Development
  
  • Mentor and support Account Managers & new hires through training, process guidance, and best practice sharing.
  • Serve as a go-to resource for programmatic expertise, performance strategy, and client communication guidance.

Skills You'll Bring

• 3+ years in digital media, specifically within Account Management or Media Planning in online verticals.
• BA/BS degree in Marketing, Advertising, Business, or equivalent professional experience.
• Deep knowledge of trading, planning, and account management, including DSPs, SSPs, and 3rd party data.
• Advanced understanding of Real-Time Bidding (RTB), Deal IDs, and Private Marketplaces (PMP).
• Familiarity with industry tools such as DoubleClick, Salesforce, JIRA, and verification platforms (IAS, DoubleVerify).
• Thorough understanding of the agency ecosystem, from holding companies to agency trading desks.
• Proven ability to manage diverse client needs while maintaining a reputation for elite customer service.
• Proficient in online advertising revenue models, industry terminology, and campaign measurement (Upwave, Millward Brown).

What We Offer

At GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness. The reasonable estimated base pay range for this role is from $83,000 - $102,000 annually + a quarterly incentive plan.  The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.

The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at gumgum.com/benefits.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The Market Risk team’s mission is to assess prevailing risk conditions across multiple asset classes and ensure Robinhood’s customers and margin book are positioned for success in a dynamic risk landscape. We analyze information in real time to optimize risk across multiple dimensions, and partner cross-functionally to improve monitoring systems, build a best-in-class margin product offering, and identify evolving risks.

As a Market Risk Senior Analyst, you will operate at the forefront of margin risk policy, development, and implementation. You will serve as a risk expert at the intersection of traditional and evolving trading products, developing both proactive and reactive risk analyses and the controls that support them.

This role is based in our Chicago, IL, Denver, CO, Lake Mary, FL, and New York, NY office(s), with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

Applications for this role will be accepted through March 31st, 2026. Please connect with your recruiter for more information about this role’s application window.

What you’ll do

• Assess emerging market conditions and provide actionable insights and recommendations on the margin risk profile.
• Research volatility catalysts, including earnings, regulatory announcements, geopolitical events, and broader market trends.
• Monitor market risk dashboards to identify significant exposures or shifts in customer behavior.
• Analyze data to identify risks and opportunities to improve the customer experience related to margin products.
• Partner on cross-functional initiatives to enhance the firm’s margin products, drive revenue, and improve the overall customer experience.
• Embrace evolving technologies and analytical tools to continuously improve personal and team workflows.

What you bring

• Bachelor’s degree in Finance, Economics, or a related field.
• 8+ years of experience at a brokerage or trading firm.
• Strong SQL skills, with the ability to query complex datasets and perform statistical analysis.
• Strong analytical and problem-solving skills, particularly related to market risk and financial products.
• Familiarity with financial markets, sector trends, and risk management tools.
• Curiosity and a willingness to learn new approaches for working with complex datasets and analyses.

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

As a Product Manager at Robinhood, you’ll be responsible for leading teams to develop products that improve the everyday lives of our customers. You’ll work with experts in data, design, engineering, marketing, operations and research to bring ideas to life that will help us democratize our financial system.

The Trading Platform team is responsible for some of Robinhood’s most innovative features such as fractional/notional orders and the 24 Hour Market for select equities. Trading Platform scope encompasses all the systems that support trading - routing, reporting, order and execution management, fractional and notional trading, and performance monitoring and management. As a Trading Platform Product Manager, you’ll be responsible for the systems that fulfill our customers’ core needs.

This role is based in our New York City, NY; Menlo Park, CA; and Chicago, IL offices with in-person attendance expected at least 3 days per week. 

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Lead a product team across engineering, data science, trading, execution services, design and research focused on optimizing and expanding our trading services.
• Establish a product vision and shared set of priorities across the team and the brokerage to optimize and expand our trading capabilities.
• Deliver efficient, flexible, expert friendly interfaces that help trading, engineering, and execution services operate all trading sessions, troubleshoot problems, and assist customers with all aspects of trading.
• Work cross-functionally to ship high-impact features that increase efficiency and improve customers’ experience.

What you bring

• Bachelor’s or Master's Degree
• 4+ years of direct product management experience building high-quality platform products
• 5+ years of experience in brokerage, market-making, or institutional trading
• Familiarity using research, experimentation and product analytics to connect platform decision making with customer experience
• Ability to focus on a problem at hand while thoughtfully considering overarching company strategy
• Openness to all solutions and ability to build conviction in a solution based on evidence
• Passion for financial products and improving people’s financial lives

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

About the Role:

Strategic Partnerships support PitchBook's strategic priorities through establishing third party relationships and delivering revenue, exposure, improved market penetration, and/or content to PitchBook. The team works closely with PitchBook’s Segments & Solutions, Direct Data, Product, Data Operations, Commercial, Marketing, Research, RevOps, Legal, and Finance teams to execute on partnership opportunities to maximize the growth of the PitchBook business. 

Partnerships are designed to extend PitchBook’s reach, establish relationships to improve the workflows of our clients, enrich PitchBook’s original data and research with differentiated content, and identify strategic investment opportunities. The Senior Partnerships Manager is responsible for the lifecycle of partnership management including the day-to-day management of a portfolio of existing partnerships which may include key channel partners, proactive outreach to prospective partners, and evaluating inbound partnership opportunities. This role works closely with Strategic Partnerships leadership to contribute to strategic objectives as they relate to partnership opportunities and with stakeholders across all other departments to define market landscape, assess competitive position, and identify potential partners. This role requires someone with a proactive approach to relationship management, ability to weigh partner interests against PitchBook's strategy, and an expertise in building relationships externally and internally within a cross-functional team environment. 

Primary Job Responsibilities:

• Lead partner sourcing efforts by identifying and evaluating new data, research, and capability providers aligned with business needs 
• Manage ongoing relationships with key partners, ensuring service quality and contract compliance, and proactively identify new potential partnership expansion opportunities 
• Oversee contract negotiations, renewals, and amendments in collaboration with Legal and Finance 
• Monitor partner performance and usage metrics to inform renewal decisions and identify optimization opportunities
• Suggest partnership marketing programs to expand key partnership opportunities and collaborate with Marketing and GTM teams to support partner-related campaigns and communications 
• Maintain a robust pipeline of potential partners and track industry trends to inform partner strategy
• Coordinate quarterly payment cycles and budget tracking for partner contracts
• Provide input into partner-related budgeting and forecasting processes 
• Support the vision and values of the company through role modeling and encouraging desired behaviors 
• Participate in various company initiatives and projects as requested 

Skills and Qualifications:

• Bachelor’s degree preferred 
• 7+ years of account management and/or business development experience
• 7+ years of experience working with financial services clients; experience with Investment Banking, Private Equity, Venture Capital, and Limited Partner clients a benefit  
• Domain expertise in at least one of PitchBook’s core capabilities (e.g. Funds & Benchmarking, Credit, Equity Research, etc.) 
• Prior experience with partnership/alliance licensing and go to market structures strongly preferred 
• Exceptional customer-facing skills and experience with key account relationships required
• Ability to gather and distill information from disparate sources to form strategic recommendations  
• Excellent verbal and written communication skills with a keen eye for detail
• Superior cross-team collaboration skills with a proven ability to coordinate with stakeholders across multiple teams and operate in a matrixed environment 
• Proficiency with the Microsoft Office suite (including Copilot) and the ability to pick up new systems and software easily  
• Must be authorized to work in the United States without the need for visa sponsorship now or in the future

Benefits + Compensation at PitchBook:

Physical Health            

• Comprehensive health benefits
• Additional medical wellness incentives 
• STD, LTD, AD&D, and life insurance

Emotional Health 

• Paid sabbatical program after four years
• Paid family and paternity leave 
• Annual educational stipend
• Ability to apply for tuition reimbursement
• CFA exam stipend 
• Robust training programs on industry and soft skills 
• Employee assistance program
• Generous allotment of vacation days, sick days, and volunteer days

Social Health 

• Matching gifts program
• Employee resource groups
• Subsidized emergency childcare  
• Dependent Care FSA
• Company-wide events
• Employee referral bonus program  
• Quarterly team building events

Financial Health 

• 401k match
• Shared ownership employee stock program 
• Monthly transportation stipend

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment. 

Compensation

• Annual base salary: $140,000-$170,000
• Target annual bonus percentage: 10%

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-MS1

#LI-Onsite

About the team + role

The Concierge team is expanding its capabilities to support customers with financial planning, advice, education, and long-term financial organization. This team works closely with Robinhood Asset Management. product, and compliance to deliver accurate, compliant planning experiences. You’ll play a key role in shaping how Robinhood supports customers in organizing their financial lives and understanding their options!

As an individual contributor in a Relationship Manager role, you will support customers throughout their service journey while guiding them through structured financial planning processes. You will support the full Concierge suite of services, including financial planning, tax services, estate planning, and account-related support, helping customers navigate each area through structured guidance and coordination with internal teams and external partners. You will lead conversations to understand customer goals, help organize financial information, and interpret planning outputs in a clear and accessible way. Our clients are largely self-managed or participate in Robinhood Strategies, so this role can focus on the bigger picture while providing ongoing advice and guidance. You will also coordinate across teams and service providers to ensure each interaction is timely, accurate, and aligned with regulatory standards. Your work will strengthen customer engagement, clarity, and confidence in financial decision-making.

This role is based in our Chicago, IL, Lake Mary, FL, Westlake, TX, Denver, CO, New York, NY, and Menlo Park, CA office(s), with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. Local travel may be required to meet with customers and participate in in-person events.

What you’ll do 

•  Guide customers through structured financial planning processes by reviewing, organizing financial data, defining goals, and explaining plan outputs in a clear, actionable way
• Support customers across the ever-evolving Concierge suite of services, including financial planning, tax services, estate planning, and account-related needs, coordinating with internal teams and external partners
• Provide education on financial planning topics while ensuring all interactions remain compliant and adhering to the proper policies when providing advice and guidance
• Conduct ongoing plan reviews, identify opportunities to improve customer understanding, and connect customers with appropriate specialists when needed
• Help increase customer engagement with Robinhood products by supporting asset consolidation, encouraging broader product usage, and delivering a consistent, high-quality service experience
• Maintain accurate documentation and follow firm and regulatory standards across all customer interactions
• Bring a human touch and empathy to the experience of clients engaging with our offering.

What you bring

• Clean U5 and current Series 7 and 63, or ability to acquire within 120 days.
• CFP® certification required
• Experience in financial planning, banking, wealth management, or related financial services roles
• Ability to build and explain long-term financial plans that reflect individual goals, tax considerations, and estate planning needs
• Experience supporting high-value and complex client relationships, with a focus on delivering clear, responsive, and organized service
• Demonstrated ability to support asset consolidation, deepen client relationships, and increase engagement with financial products in a compliant, customer-first manner
• Commitment to acting in the customer’s best interest while adhering to regulatory requirements
• Ability to communicate complex financial concepts clearly to a wide range of customers
• The ability to thrive in a dynamic environment, with a constant drive to increase and enhance the value of our offering.
• A willingness and aptitude to leverage AI tools to enhance productivity and drive innovation within your role.

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

About the Role:

As the Head of Social and Influencer Marketing, you will define and lead Gusto's social and influencer strategy to significantly grow brand awareness, engagement, and consideration among small businesses and their advisors. You will be responsible for building, managing, and developing a high-performing team, overseeing all social channels, content strategy, and end-to-end influencer programs. You’ll work closely with brand, product marketing, sales, and PR teams to ensure a consistent, compelling, and integrated brand voice across all social touchpoints, driving measurable impact on our B2B growth objectives. You’re a visionary leader, deeply analytical, and customer obsessed, with a proven track record of scaling social and influencer initiatives. You will also serve as a leader in Gusto’s AI-native evolution, defining the standards for ethical and high-quality AI usage across all social and brand channels.

About the Team:

This role is a key leadership position within our marketing organization, vital for shaping Gusto's public presence and accelerating growth across direct and indirect channels. We are a team that combines creativity, data-driven insights, and cross-functional collaboration to design campaigns that reach, engage, and convert the right audiences at scale. You will build and empower a team dedicated to fostering vibrant communities and amplifying our message, contributing to Gusto's mission to serve over 400,000 small businesses, and we’re just getting started

Here’s what you’ll do day-to-day:

• Develop and execute a comprehensive social media and influencer marketing strategy aligned with business objectives, brand guidelines, and B2B audience needs.

• Lead, mentor, and grow a team of social media and influencer marketing professionals, fostering a culture of innovation, collaboration, and continuous improvement. This includes acting as an Innovator to build repeatable, documented AI-assisted workflows (e.g., advanced prompt libraries for copy and content ideation, automated testing models) that increase the team’s effectiveness, and conducting regular training to elevate the team's AI fluency.

• Oversee content strategy, creation, and distribution across all owned social channels (e.g., LinkedIn, Meta, YouTube, Tik Tok), ensuring brand consistency and engagement. You are accountable for setting rigorous internal standards to Grade the Output of all AI-generated content for accuracy and brand voice.

• Design, launch, and manage end-to-end influencer programs that drive authentic advocacy, reach new audiences, and generate measurable results for B2B segments.

• Establish and evolve community management best practices, ensuring timely and engaging interactions with our audience.

• Partner closely with Brand, Product Marketing, PR, and Sales teams to integrate social and influencer efforts into broader campaigns and product launches.

• Define key performance indicators (KPIs), conduct regular analysis of social media and influencer performance, and provide actionable insights to optimize strategy and demonstrate ROI. You will strategically Give it to AI by identifying the highest-leverage opportunities for large language models and predictive tools to maximize campaign reach and targeting.

• Proactively champion the Guard the Trust principle by ensuring 100% compliance with Gusto's AI and data policies across all social, influencer, and community programs.

• Manage budgets, agency relationships, and social media tools/platforms effectively.

• Stay abreast of emerging social media trends, platforms, and technologies (including AI advancements) to identify new opportunities for growth and innovation.

Here’s what we're looking for:

• 12+ years of overall marketing experience, with at least 7+ years specializing in social media and influencer marketing, and 3+ years in a leadership role managing a team.

• Proven track record of building and scaling social media and influencer programs for B2B brands, demonstrating measurable growth in awareness, engagement, and lead generation.

• Deep expertise in developing content strategies tailored for various social platforms and audience segments.

• Strong understanding and hands-on experience with social media management platforms, analytics tools, and influencer marketing platforms.

• Exceptional analytical skills: ability to interpret complex social data, measure campaign effectiveness, and translate insights into strategic recommendations.

• A proven track record of operating at the Innovator or Amplifier level of AI fluency. This means moving beyond personal tool usage to define, deploy, and govern AI strategy for the entire function. You must demonstrate expertise in Guiding AI to produce highly effective and on-brand social content at scale, establishing quality assurance processes, and ensuring the team rigorously adheres to compliance and ethical standards.

• Outstanding leadership and people management skills, with experience coaching and developing marketing talent.

• Skilled collaborator with experience working closely with Brand, PR, Product Marketing, Sales, and RevOps teams.

• Exceptional written and verbal communication skills, with the ability to craft compelling narratives and present strategic plans to executive stakeholders.

• BA/BS degree required; MBA or advanced degree a strong plus

Our cash compensation amount for this role is targeted at $169,000 - $200,000/yr in Denver, Phoenix, and Atlanta, and $200,000 - $240,000/yr for San Francisco & New York. The salary range for Toronto is CAD 133,000 - 160,000. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

#LI-Hybrid

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.

What you’ll do

We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. 

The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. 

Responsibilities

• Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers
• Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction 
• Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights 
• Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience 
• In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
• Strong business sense and understanding of underlying drivers and strategy of our user’s businesses
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Strong analytical skills
• Excellent operating rigor including organizational and time management skills
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• History of success as a consultant, pre-sales, technical account management, or equivalent
• Proven track record of achieving targets and goals, preferably in a sales setting
• Track record of managing large, complex projects and/or programs
• Has handled difficult customers or situations and can demonstrate resolutions
• Willingness to tackle things on your own
• Ability to navigate data and people to find answers
• A capability to work well with a wide range of people, both internally and externally
• The motivation and flexibility to work well in a high-growth environment where things change quickly

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Payments Intelligence organization optimizes each of the billions of dollars of transactions processed by Stripe annually on behalf of our users, maximizing successful transactions while minimizing payment costs and fraud. We own products like Radar, Authorization Boost, and Disputes, building fast and scalable services and creating intuitive user experiences. We serve real-time predictions as part of Stripe’s payment infrastructure and architect controls that leverage ML to optimally manage users’ business.

What you’ll do

As a Product Lead on the Payments Intelligence team, you’ll be responsible for scoping, designing, and building intuitive features that help users maximize their revenue while minimizing their cost while shaping our intelligence platform. You will partner with many functions at Stripe, with the opportunity to both work on infrastructure/platform systems, as well as produce direct user-facing business impact.

Day to day you’ll be working closely with a team of engineers and data scientists. You’ll collaborate with peers in Design, Product Marketing, Partnerships and many others to craft the vision for our Payments Intelligence products. 

Responsibilities

• Develop the long-term vision and strategy for our Payments Intelligence products, prioritize accordingly, and create an execution roadmap
• Deeply understand our users’ needs by spending time with developers, sales, and support, and by observing patterns/trends across their feedback, the market, and our data
• Build and launch new capabilities and products that bring significant value to customers
• Set the pace, prioritization and execution for the team
• Work with a wide range of systems, processes and technologies to own and solve technical and product problems
• Collaborate with stakeholders across the organization such as Engineering, Design, Data Science, Marketing, Sales, Account Management, and Operations 
• Build and coach your team on best practices in defining product requirements and how to deliver against those requirements and the overall roadmap 

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements:

• Product Management experience: 10+ years of relevant experience
• 4+ years of experience managing Product Managers
• Strong business acumen: You enjoy digging into the details of how a business works, identifying how to make it better, and building product/technical solutions to do so
• Customer and Partner facing experience: You’re comfortable in front of customers or third-party collaborators, and have experience navigating customer conversations
• Operational savvy: You are strong operationally, capable of designing and driving a cross-functional team and process
• Analytical horsepower: You dig deep into the data, think from user first principles, and deliver the right results
• Crisp communicator: High attention to detail including precise and effective communications, including with external customers/partners
• Results-oriented: You enjoy doing whatever it takes to execute on complex projects 

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe’s GTM Planning team partners with Sales Leadership, Finance, Product, and Legal to drive operational excellence to support our GTM strategy. We bring expertise, rigorous thinking, and a user-first approach to problem solving. We transform, improve and support global Stripe business processes to drive critical initiatives and other cross-functional business priorities for the sales planning cycle.

What you’ll do

• Project Management:
• Lead and manage day-to-day operations of large-scale transformational projects
• Develop detailed project plans, set milestones, and ensure program integrity
• Standardize reporting and systems requirements
• Identify needs and create solutions:
• Design solutions for process improvements and tool development, focusing on long-term sustainability and scalability of planning
• Analyze and evaluate emerging challenges and opportunities, focusing on long term repeatable processes
• Stakeholder management:
• Coordinate with key stakeholders and leadership to align complex programs and secure buy-in, while balancing prioritization
• Partner cross-functionally across all departments (Finance, Legal, Systems, etc.) to influence and execute

Responsibilities

• Be accountable for building and driving large-scale transformational initiatives end to end
• Create strong business cases and drive influence to gain cross-functional support and resources needed to accomplish your goals; use data to influence decisions
• Proactively identify, assess, and mitigate risks that could impact the successful delivery of programs
• Create roadmaps, project plans, change management plans, tasks and reporting methodologies to track progress
• Execute through cross-functional teams
• Manage change management activities across stakeholder engagement, including messaging/communication planning, support and enablement
• Influence and adopt the use of tooling, including AI-based levers, to make the planning processes more efficient

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years of program management, business operations, or management consulting experience, preferably in a GTM/Sales Operations organization
• Demonstrated organizational, project management and execution skills with ability to own cross-functional projects
• An ability to drive sales territory planning and align strategies across all segments to ensure seamless execution
• Strong track record as a strategic, analytical problem solver and skilled operator with the demonstrated ability to successfully deploy new initiatives end to end
• A high degree of comfort working quickly in a high growth and fast-paced environment
• An ability to seamlessly transition from the high level to very detailed, and a willingness to “roll up your sleeves”
• A detail-oriented and analytical individual with business acumen, and the ability to influence and communicate within all levels of the organization

Preferred qualifications

• Knowledge of Customer Relationship Manager (CRM) systems
• Data Analytics (Google Sheets/Excel data manipulation, SQL)

About the team

Note: This role is an in-office position, based in our Chicago, IL office.

As a Sales Development Representative (SDR) at Stripe, you’ll work in a customer-facing role focused on connecting prospective customers with Stripe. You will work in partnership with the Marketing and Sales teams to create a high quality, predictable pipeline. We hire and train SDRs in a way that prepares them to be a high performing source of talent for Stripe Sales and Go to Market teams. 

What you’ll do

For the first few months, you’ll be a part of our Sales Development Associate program, which is designed to accelerate onboarding and support new grads transition into their first roles in a corporate setting. Part of this period will be supported by the Sales Development Academy which  will help you quickly build and develop the foundational skills required to be successful in this role and position you for a long-term career in Sales at Stripe. Through a mix of virtual sessions, in-person practicums, and check-point quizzes, you’ll learn all about Stripe’s products and how to be a successful SDR. During this period you’ll also be partnered with a senior SDR on the team as a mentor. Along with your manager, your mentor will be there as an additional resource to help support you. 

Within a few weeks of starting at Stripe you'll be reaching out to potential Stripe customers, pitching them on the products that could best support their business model, and partnering with senior sellers on the team who will ultimately help close deals. We take a data driven approach to the role and the success of our SDRs is largely dependent on their successful outreach to new Stripe customers. 

While onboarding spans across the course of your first few weeks at Stripe, the Academy offers continued training and enablement over the course of your first year as an SDR to ensure top performers are set up for a successful transition to other roles on the sales team. Most regularly we see our top performing SDRs promoted into Account Executive roles. 

If you enjoy working in a fast-paced environment, interacting with customers, and being responsible for generating revenue, we’d love to hear from you! 

Responsibilities

• Contact potential customers through cold-calling, email, and social channels, or by responding to inquiries generated from Marketing activities.
• Book meetings with potential customers (prospects) and pitch them on Stripe’s products that are a match for their business model. 
• Develop relationships with prospects to uncover specific business needs through effective, consultative questioning to qualify interest and prepare a comprehensive hand-off to sales.
• Research and create compelling outreach materials for high-value prospects, in partnership with SDRs and Account Executives.
• Execute outbound sales outreach created by marketing, leveraging strategic messaging to target specific segments.
• Follow-up with potential customers who expressed interest but did not initially result in a sales opportunity, maintaining a warm pipeline.
• Effectively manage customer outreach, consistently meeting/exceeding Service Level Agreements (SLAs), meticulously updating activity and contact information within the Customer Relationship Management system (Salesforce) to support weekly reporting efforts.
• Collaborate and provide essential feedback and insights to Marketing to help improve targeting, messaging, and overall campaign effectiveness.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

Minimum requirements

• A track record of top performance or prior success in academic, extracurricular, or professional endeavors.
• Superior verbal and written communication skills, with an ability to clearly articulate complex topics. 
• Self-starter who is highly motivated and able to operate effectively and autonomously in a hyper-growth environment.
• This role requires in-office participation three to four (3-4) days per week in our Chicago office.

Preferred Qualifications

• Professional experience in a sales, customer service, or fast-paced professional environment.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Onboarding and Compliance Risk Strategy team serves as a key risk management function that partners with product, engineering, and cross-functional teams to bring products to market safely and responsibly. We are seeking a strategic-minded and collaborative Risk professional to build and scale the risk management and compliance foundations for our Financial Account products, our new and existing credit products, and the global payment networks that power them.

What you’ll do

Stripe is building new products that expand the scope of problems we tackle beyond payments and into the rest of the financial stack. Right now this includes Capital, Financial Accounts, and Issuing - and there's more on the way. Stripe is a technology company that operates within the financial services industry, and you will need to be comfortable straddling both of those worlds every day. The right person for this role will thrive while working at the intersection of an emerging sector and a traditional industry, seek creative solutions to traditional problems, and enable the business responsibly while moving with urgency and focus. We are currently hiring for two roles, one with a focus on lending products and another with the focus on global payment networks. If you have experience with either and meet the below qualifications, please apply!

Responsibilities

• Partner with Product, Engineering, and 2LOD teams to design and implement data-driven, risk-based KYC/KYB frameworks and compliance controls for our Financial Account, Capital, and Issuing products.
• Design and document compliant, scalable funds flow models for global payment networks (e.g., SEPA, FPS, ACH, RTP), translating complex network rules into technical requirements for engineering teams.
• Develop and maintain technical compliance documentation, translating complex regulatory requirements (e.g., U.S. lending laws, payment network rules) into actionable guidance for product and engineering teams.
• Manage relationships and drive alignment across a wide range of cross-functional stakeholders, including Legal, Customer Support, Partnerships, and 2LOD Compliance, ensuring all voices are heard and decisions are made effectively.
• Engage directly with external financial partners, presenting Stripe's compliance controls and strategy to build trust and confidence.
• Extend your expertise to new regions and payment schemes, quickly learning new regulatory and technical landscapes to enable Stripe's international expansion.
• Utilize data to inform risk strategy, compliance solutions, and decision-making by sourcing and analyzing product and user data to measure control effectiveness.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5 years of professional experience in compliance, product risk, technical compliance, audit, or similar risk roles at a FinTech, payment provider, or bank.
• Proven experience designing and implementing risk-based KYC and KYB programs for business or merchant onboarding.
• Proven experience working at a technical level with product managers and engineers, with an ability to design solutions and write technical requirements documentation.
• Demonstrated success in managing complex projects with numerous cross-functional stakeholders, driving consensus, and managing expectations.
• Excellent communication and presentation skills, with experience engaging directly with external partners and instilling confidence.
• Experience sourcing and using data to analyze problems, inform strategic decisions, and measure control effectiveness.
• Ability to tackle ambiguous situations and operate efficiently and independently in a fast-paced, high-volume, and technology-driven environment.
• Respect for and interest in financial rules and regulations, as well as an eagerness to innovate and drive the financial technology industry forward.

Preferred qualifications

• Deep experience with US financial regulations, particularly those impacting lending, consumer compliance (e.g., TILA, ECOA, UDAP/UDAAP, Fair Lending), and financial crimes (e.g., CIP/CDD) OR a strong technical and operational understanding of payment network funds flows for major schemes such as SEPA, FPS (UK), ACH (US), and RTP (US).
• Proficiency with SQL for sourcing and analyzing data.
• Proficiency using AI tools to automate document writing, assist in research and analysis and support recommendations.
• Familiarity with digital assets, cryptocurrency, and stablecoin-based payment and settlement flows.
• Experience applying regional compliance expertise to new markets.

Who We Are

About Stripe

At Stripe, you have an unprecedented opportunity to put the global economy within everyone’s reach. Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. 

About The Team

The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success.

We work with C-level executives, finance leaders, product design and engineering teams at large global brands and platforms who are building financial services solutions with Stripe.  We work closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers and Product Teams to develop and execute on the account strategy for Stripe’s platform prospects. 

What You’ll Do

As a member of the team, Solutions Architects/Presales Engineer build highly consultative trusted relationships with C-level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. We architect business models with them so they can drive new monetization opportunities and growth.

Responsibilities

• Be a key member of the Platform account team with deep involvement in defining the customer strategy; Identify and close new complex opportunities, and accelerate solution adoption. 
• Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering, and Head of Payments.
• Work to deeply understand the customer’s business objectives, and then design and apply Stripe’s solutions to their challenges. Develop and articulate the end to end customer transformation journey and create future roadmaps and architectures with deep 3rd party integrations in play.
• Conduct business analysis and background research on customers, industries, and competitors.
• Lead strategy engagements with users to align to business priorities, design solutions and secure the technical win by performing in-depth customer discovery, evangelizing the proposed solutions through executive briefings, readouts, presentations and solution demos. 
• Expand Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods.
• Act as the “Voice of the Customer” to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritized for delivery.  
• Participate in sales forecasting, Quarterly Business Reviews and account/territory planning to strategically and tactically align for success.
• Act as a crucial part of the sales team, providing technical insight and solutions to prospective and existing platform users. Guide and provide technical expertise on Stripe and its benefits for both platforms and their customers.
• Showcase the capability of Stripe's platform in solving business problems, highlighting features, benefits, and potential customizations. This includes demonstrating how those benefits pass down to the customer's own user-base.
• Manage pre-sales projects, coordinating proof of concept development, and feasibility checks. Ensure all solutions proposed are viable, beneficial to our potential clients, and also accommodating to their customers.

Who You Are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 4+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, or sales engineer, for a global software enterprise.
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
• Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
• Thorough understanding of the software development lifecycle and API architecture.
• Outstanding spoken and written communication skills, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences.
• Develop a comprehensive understanding of Connect, Stripe's solution for enabling platform payments, exploring its various features, and integration methodologies.
• Gather an in-depth understanding of Stripe's Payments and Billing systems and their applicability across diverse business models to beneficially cater to individual clients' and their customers' needs.
• Ability to understand how a wide variety of applications such as ERP, CRM, Billing, Tax and legacy systems interact with each other in a platform technology stack/ecosystem. 
• Strong organizational and time management skills and the ability to juggle competing priorities while working with multiple strategic opportunities and customers.

Preferred Qualifications

• Experience as a customer facing, domain expert in the payments space, presenting, and architecting solutions for platform customers.
• Prior experience driving technical sales with top-tier enterprise scale platforms and supporting them and their customer’s unique requirements 
• Experience with integrating Stripe or other RESTful APIs into web applications.
• Experience in systems design, building and deploying complex applications.
• Experience in helping customers adopt and consume software in a cloud model.
• Passionate about learning and actively seeks out knowledge
• Ability to work independently and confidently to develop a path forward with customers under ambiguous circumstances.
• Strategic and creative thinker who can proactively identify challenges and maintain a positive approach when facing difficult obstacles.
• Strong collaboration skills to work seamlessly with extended teams to support our users.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s SMB Solutions Architecture (SA) team works with technical and business leaders (CTO/ CIO/ CEO/ Founders etc.), payments leaders and product engineering teams in the SMB segment to evangelize Stripe’s solutions in the market. A solutions architect’s role is to build relationships with decision makers and think strategically about the business needs of Stripe’s customers. Solution Architects identify and propose Stripe solutions to solve complex business challenges and drive growth for our customers. SMB SAs establish and prescribe best practices around a customer’s strategy, provide business and technical thought leadership and are viewed as a trusted advisor. They work on scaling business processes aligned to maximizing account coverage while working closely with customer and partner resources to deliver a solution that can be adopted quickly.

What you’ll do

As a member of the team, the Solutions Architect will build highly consultative trusted relationships with c-level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. She/he will architect business models with them so they can drive new monetization opportunities and growth for both the user and Stripe. 

Responsibilities 

• Drive thought leadership and build executive relationships with key business and technical stakeholders including CIO, CTO, COO, CRO, CDO & Head of Payments. Strive to become their trusted advisor
• Work to deeply understand the customer’s business objectives and apply Stripe’s payments, SaaS, Banking-as-a-Service and Link Network solutions to customer challenges 
• Secure the technical win for Stripe’s products by delivering demos, responding to RFPs, evangelizing Stripe’s products, and collaborating internally on narratives that align with the customer’s goals
• Creating scalable processes (1:M customer engagements, Webinars, office hours etc), partnerships (with external and internal partners) and scaled assets (reusable videos/ templates) in order to act as a force-multiplier in the sales process  
• Expand Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods
• Collaborate with multiple internal stakeholders including go-to-market, product and marketing to deliver impactful EBC briefings for SMB accounts
• Act as the voice of the customer to inform our product team on insights, trends, and opportunities across our SMB accounts.
• Work closely with professional services and partners to accelerate activations and time to live
• Collaborate with partners to help Stripe scale and reach its Total Addressable Market
• Approximately 25% travel is anticipated to help you connect in-person in a meaningful way with users and collaborate internally

Who you are

An ideal candidate should have experience working for medium to large software companies (preferably in In payment-tech), focused on identifying business priorities, technology strategy, and solution design.

They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success including business value identification(discovery/ demo cycles), road mapping, as well as advising and defining successful execution strategies.

Ideal candidates have external customer-facing experience, have payment expertise (preferred but not required) who can present and architect Stripe’s solutions, and persuade decision makers to leverage Stripe technology to drive business value. Candidates have previous experience in web architecture, enterprise architecture or experience defining and optimizing financial business processes. 

Minimum requirements

• 5+ years of total relevant experience (software development, enterprise sales/ architecture, business development etc.)
• 2+ years of experience in a similar customer-facing engineering role (e.g. solutions architect, sales engineer, customer success, professional services delivery) for a fin-tech/payment-tech/global software enterprise
• Experience as a customer facing roles - presenting and architecting solutions. Domain experience in the payments space is preferred 
• Deep understanding or background in SDLC and understanding of REST APIs. Experience in writing code in at least 2 of the following languages: Ruby, Python, JavaScript, Java, Go, etc. is preferred 
• Outstanding oral and written communication skills, presentation skills, and comfortable explaining complex concepts to both technical and non-technical audiences
• Able and willing to learn Stripe solutions (Payments, Billing, Connect, etc.) 
• Ability  to understand how a wide variety of technologies and systems interact with each other (ERP, CRM, Billing, Tax, Legacy) 
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels
• Strong organizational/time management skills and the ability to juggle competing priorities while working with multiple opportunities and customers
• Strong collaboration skills to work seamlessly with the broader GTM team to support our users
• Experience solving open ended business problems with a combination of technology and creative thinking
• Ability to travel per business needs

Who We Are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About The Team

Specialist Solutions Architects (SSA) are domain experts aligned to specific Stripe solutions and customer buying centers. We have in-depth knowledge of specific solution offerings and understanding of customer’s challenges. We advise the broader pre-sales team on complex opportunities, support pipeline development and revenue attainment, serve as an advisor on go-to-market sales plays, and provide critical insights to our product and engineering teams. 

What You’ll Do

You will collaborate closely with sales and pre-sales teams to drive pipeline and revenue targets, while also educating the product and engineering teams on market trends and strongly influencing the product roadmap. You will develop deep relationships with senior customer business leaders and grow Stripe’s solution offerings with new and existing customers. As a subject matter expert, you will scale the broader organization by creating reusable assets and coaching teams on complex, high-value opportunities. You will also run customer workshops and take lead on key opportunities.

The team is looking for a Payments and Money Movement industry specialist with a proven track record of designing and deploying financial architectures for B2B and B2C Enterprises that deliver on key business outcomes. You will engage with Stripe’s customers as a thought leader in the Payments space to lead them through financial infrastructure transformations and maximize for things like authorization rates, simplicity, conversion rates, while reducing risk and fraud rates. 

You will extend your experience and expertise to customers to understand their existing architecture and lead them to redesign with Stripe and Stripe’s Optimized Checkout Suite and Link solutions, in order to achieve their business objectives. Your solutions and reference architectures will help customers strategically partner with Stripe to drive better conversion, higher revenue, and successful transformations. Your efforts as a Payments Specialist SA will have a direct impact on driving strategic scalable engagements with the world’s most complex and innovative Enterprises. 

Responsibilities

• The person in this role will lead customer teams to visualize, strategize, prioritize, implement, and measure impact and growth with Stripe solutions
• Partner with customers to co-develop a strategy to embed our Payments capabilities and experiences throughout their platform for online and in-person payments, primarily focused on our Optimized Checkout Suite and Link solutions
• Work with business and technology leaders to understand the holistic business strategy and define solution specific architectures that offer opportunities to simplify the payments processes while also reducing costs and risks and improving authorization rates, conversion rates
• Act as a technical consultant to customers to advise on financial architecture best practices that include Stripe as a key part of the solution architecture with the goal to help customers achieve high ROI on their investments
• Understand existing financial technologies and architecture for a customers through deep discovery workshops
• Be an advisor on change management efforts for product solutions and convey key messages to customers and stakeholders helping prioritize conflicting KPIs (timelines vs risk for example)
• Create architecture diagrams that can be shared with customers to drive key solution and implementation decisions that accelerate deals and activations
• Help Stripe capture additional market share by providing recommendations on Stripe product direction
• Uplevel the broader team by developing reusable assets such as scalable value drivers, end-to-end solutions, best practices, architecture guides.
• Keep abreast of new relevant technologies and industry knowledge, and showcase technical thought leadership through forums such as whitepapers, conferences and industry events. 
• Approximately 25% travel is anticipated to help you connect in-person in a meaningful way with users and collaborate internally

Minimum Requirements

• 7+ years of experience working in payments, fintech, industry
• Knowledge of ISO payment standards
• Working knowledge of designing payment flows and architectures for large enterprises
• Experience with the different payment methods globally, including BNPLs, Wallets, etc.
• Understanding of the impact of optimizing payment experiences for checkout conversion for merchants and ability to consult on the best design options for accepting payments
• Knowledge of integration of the payment hubs with core banking systems, fraud and risk systems, sanctions screening, and money movement rails
• Knowledge in one or more of the following areas: Improving conversion, Cost Optimization, Network Compliance, Processing Reliability, Cards Feature Expansion
• Experience with large global enterprise scale infrastructure that includes designing and implementing multi-party money movement platforms such as marketplaces
• Presents persuasively and authoritatively to peers and senior leadership, while facilitating collaborative conversation
• Experience in creating a strategic technology direction, aligning it with tactical activities, and communicating plans broadly across the organization
• Ability to communicate effectively across multiple audiences, including firm-wide business units, senior leaders, associates, and external vendors
• Ability to travel per business needs

Preferred Qualifications

• Experience integrating Stripe or other RESTful APIs into web applications
• Experience with online and in-person payments, subscriptions, or other relevant concepts
• Experience as a subject matter expert in a relevant industry, vertical or product

Who We Are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About The Team

Specialist Solutions Architects (SSA) are domain experts aligned to specific Stripe solutions and customer buying centers. We have in-depth knowledge of specific solution offerings and understanding of customer’s challenges. We advise the broader pre-sales team on complex opportunities, support pipeline development and revenue attainment, serve as an advisor on go-to-market sales plays, and provide critical insights to our product and engineering teams. 

What You’ll Do

You will collaborate closely with sales and pre-sales teams to drive pipeline and revenue targets, while also educating the product and engineering teams on market trends and strongly influencing the product roadmap. You will develop deep relationships with senior customer business leaders and grow Stripe’s solution offerings with new and existing customers. As a subject matter expert, you will scale the broader organization by creating reusable assets and coaching teams on complex, high-value opportunities. You will also run customer workshops and take lead on key opportunities.

The team is looking for a Payments and Money Movement industry specialist with a proven track record of designing and deploying financial architectures for B2B and B2C Enterprises that deliver on key business outcomes. You will engage with Stripe’s customers as a thought leader in the Payments space to lead them through financial infrastructure transformations and maximize for things like authorization rates, simplicity, conversion rates, while reducing risk and fraud rates. 

You will extend your experience and expertise to customers to understand their existing architecture and lead them to redesign with Stripe and Stripe’s Optimized Checkout Suite and Link solutions, in order to achieve their business objectives. Your solutions and reference architectures will help customers strategically partner with Stripe to drive better conversion, higher revenue, and successful transformations. Your efforts as a Payments Specialist SA will have a direct impact on driving strategic scalable engagements with the world’s most complex and innovative Enterprises. 

Responsibilities

• The person in this role will lead customer teams to visualize, strategize, prioritize, implement, and measure impact and growth with Stripe solutions
• Partner with customers to co-develop a strategy to embed our Payments capabilities and experiences throughout their platform for online and in-person payments, primarily focused on our Optimized Checkout Suite and Link solutions
• Work with business and technology leaders to understand the holistic business strategy and define solution specific architectures that offer opportunities to simplify the payments processes while also reducing costs and risks and improving authorization rates, conversion rates
• Act as a technical consultant to customers to advise on financial architecture best practices that include Stripe as a key part of the solution architecture with the goal to help customers achieve high ROI on their investments
• Understand existing financial technologies and architecture for a customers through deep discovery workshops
• Be an advisor on change management efforts for product solutions and convey key messages to customers and stakeholders helping prioritize conflicting KPIs (timelines vs risk for example)
• Create architecture diagrams that can be shared with customers to drive key solution and implementation decisions that accelerate deals and activations
• Help Stripe capture additional market share by providing recommendations on Stripe product direction
• Uplevel the broader team by developing reusable assets such as scalable value drivers, end-to-end solutions, best practices, architecture guides.
• Keep abreast of new relevant technologies and industry knowledge, and showcase technical thought leadership through forums such as whitepapers, conferences and industry events. 
• Approximately 25% travel is anticipated to help you connect in-person in a meaningful way with users and collaborate internally

Minimum Requirements

• 7+ years of experience working in payments, fintech, industry
• Knowledge of ISO payment standards
• Working knowledge of designing payment flows and architectures for large enterprises
• Experience with the different payment methods globally, including BNPLs, Wallets, etc.
• Understanding of the impact of optimizing payment experiences for checkout conversion for merchants and ability to consult on the best design options for accepting payments
• Knowledge of integration of the payment hubs with core banking systems, fraud and risk systems, sanctions screening, and money movement rails
• Knowledge in one or more of the following areas: Improving conversion, Cost Optimization, Network Compliance, Processing Reliability, Cards Feature Expansion
• Experience with large global enterprise scale infrastructure that includes designing and implementing multi-party money movement platforms such as marketplaces
• Presents persuasively and authoritatively to peers and senior leadership, while facilitating collaborative conversation
• Experience in creating a strategic technology direction, aligning it with tactical activities, and communicating plans broadly across the organization
• Ability to communicate effectively across multiple audiences, including firm-wide business units, senior leaders, associates, and external vendors
• Ability to travel per business needs

Preferred Qualifications

• Experience integrating Stripe or other RESTful APIs into web applications
• Experience with online and in-person payments, subscriptions, or other relevant concepts
• Experience as a subject matter expert in a relevant industry, vertical or product

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team & role

Stripe is looking for a senior product strategist-operator to join the Strategic Business Performance (SBP) team. SBP is the "connective tissue" of Stripe. You will have a front-row seat to how the company operates and a direct hand in ensuring we hit our most important goals. If you are a technical strategist who loves to move fast and fix high-stakes problems, we’d love to hear from you.

SBP is a small, high-leverage group within Central Strategy & Operations at Stripe. Our mission is to create strategic clarity around Stripe’s performance. We work with partner teams to report on the business; dive into it to support and pressure-test our strategy, driving change wherever we find soft spots and enabling the success of other teams. 

We are looking for someone who connects across data, financials and product & business strategy. and can unearth a signal in the noise and either fix the problem directly or convene the right people to fix it fast.

What you’ll do

In this role, you will work cross-functionally within our group and across Stripe’s technical and user-facing teams to solve problems and design workflows that benefit our users. Specifically:

• Own the "Signal": You will define and maintain the metrics that actually matter for in-year performance. You’ll develop a "morning read" discipline—a curated, high-signal view of the business that drives immediate action, moving far beyond standard dashboarding.
• Deep-Dive Interventions: You will lead  "surge" projects to diagnose and unblock critical goals at risk. You aren't just identifying problems; you are staying in the arena until the trajectory has measurably changed.
• Bridge Product & Strategy: You will translate long-horizon corporate theses into in-year operational reality. You’ll take ambiguous opportunities that cut across product, risk, and marketing and decompose them into structured workstreams.
• Synthesize for Leadership: You’ll think ahead of our executive team, preparing CEO/COO-level materials that translate unstructured signals into structured diagnoses they can act on.
• Pressure-test our Assumptions: You’ll work closely with Corporate Strategy and Product teams to identify gaps between our external market forces and our internal execution.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 12+ years of experience in product/data analytics within product organizations or strategic business performance teams at high-growth tech companies.
• Experience in Product Strategy, Product Management, or GM-style roles where you owned a P&L or a specific business outcome.
• Deeply curious about business models and data, probing into signals, understanding trends and customer usage patterns to uncover novel insights
• A proven track record of directly driving business growth through analytical insights and execution.
• Apply AI to enhance decision-making and operational efficiency, know when and how to use the right AI tools to move faster without sacrificing rigor or quality.
• Strong product sense and the ability to understand the technical mechanics of how software products are built and scaled.
• Experience navigating ambiguous, cross-functional problems and leading high-stakes interventions with senior stakeholders.
• Prior experience with fintech products or complex financial systems is a plus, but not required.
• Experience facilitating senior leadership/ stakeholder meetings to drive meaningful conversations regarding Stripe’s business performance.

Preferred qualifications 

• Payments ecosystem, or experience in finance or fintech is a plus
• Ability to build trust and partner with senior leaders and CXOs
• Technical proficiency in SQL  / Python / R and data analysis; ability to self-serve and perform independent deep-dives into complex datasets.
• Experience driving creative solutions with and effectively informing the roadmap of cross-functional teams 
• Ability to understand the implications of Stripe ships such as product features, policy changes, and marketing outreach on the user experience and resulting support experience

Who we are

About Stripe 

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the organization 

Stripe Infrastructure is responsible for the reliability, scale, performance, and cost of Stripe’s systems and the productivity and sentiment of Stripe’s people. 

You may work on a wide variety of critical business areas including: 

• Core Infrastructure - We’re the home for Stripe's critical tier0 infrastructure systems (Compute, Networking, DocumentDB, Distributed Caching and High assurance engineering). We build the foundational platform for Stripe products and services to allow them to operate at scale. We drive reliability, availability, efficiency and scalability of these systems.
• Developer Infrastructure - We’re responsible for the productivity of all developers at Stripe. Ensure Stripe’s engineers have a reliable, fast, and easy-to-use inner dev loop to maximize productivity while building everything from low-latency microservices to large-scale data pipelines and machine learning models
• Data Infrastructure -  We’re responsible for offering data serving infrastructure spanning across data warehouse analytics, streaming analytics and search capabilities. The stack is supported by a collection of internally developed large scale distributed services and several popular open source technologies like Trino/Presto, Apache Pinot, Hive Metastore, ElasticSearch etc. The systems we own support all of the data serving needs of high scale services and thousands of individual Stripes across the company. 
• Admin Platform - We empower Stripes to quickly build secure and delightful internal products in service of their users.
• Service Platform - We enable engineering teams at Stripe to easily write and ship useful services that correctly, reliably, and efficiently leverage platform capabilities.
• Developer Productivity AI - We're responsible for doubling Stripe's engineering velocity through effective use of LLMs. We own Minions, Stripe’s one-shot, end-to-end coding agents. 

Team Matching: exact team matching for one of the subteams will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. More information on our team matching process can be found here.

What you’ll do

You will work on projects that span technologies, systems, and processes where you will design, build, test, and ship great code every day.

Responsibilities

• Build a great customer experience for internal and external Stripe teams using our infrastructure
• Participate in roadmap planning and prioritization
• Deliver value through a strong collaborative approach with multiple customers and stakeholders across Stripe
• Debug production issues across services and several levels of the stack

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements 

• Strong software engineering skills and a passion for one of the areas above.
• Ability to write high quality code (in programming languages like Go, Java, C/C++ etc)
• 2-12+ years of professional hands-on software development experience, able to write well-factored algorithms and have experience with commonly used data structure and algorithms
• Hands-on experience contributing to or building large scale distributed systems
• Strong collaboration skills, can work across workstreams within your team and contribute to your peers’ success
• Customer obsession, ability to articulate and represent customer experience in various forums to drive the right outcome
• Have the ability to thrive on a high level of autonomy, responsibility, and think of yourself as entrepreneurial

Preferred Qualifications

• Experience optimizing the end to end performance of distributed systems
• Focuses on the needs of our users, both internal and external
• Hold yourself and others to a high bar when working with production

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.

What you’ll do

We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. 

The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. 

Responsibilities

• Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers
• Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction 
• Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights 
• Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience 
• In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 4+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
• Strong business sense and understanding of underlying drivers and strategy of our user’s businesses
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Strong analytical skills
• Excellent operating rigor including organizational and time management skills
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• History of success as a consultant, pre-sales, technical account management, or equivalent
• Proven track record of achieving targets and goals, preferably in a sales setting
• Track record of managing large, complex projects and/or programs
• Has handled difficult customers or situations and can demonstrate resolutions
• Willingness to tackle things on your own
• Ability to navigate data and people to find answers
• A capability to work well with a wide range of people, both internally and externally
• The motivation and flexibility to work well in a high-growth environment where things change quickly

job purpose:  
 
The Senior Total Rewards Analyst is a key individual contributor responsible for delivering advanced analytics, insights, and recommendations that shape the organization’s Total Rewards strategy. This role serves as a trusted analytical partner to HR leadership, providing expertise across compensation, benefits, wellbeing, and compliance while translating complex workforce and rewards data into actionable insights. The Senior Total Rewards Analyst leads HR and Total Rewards reporting, benchmarking, and dashboarding efforts, supports market pricing and job architecture decisions, and ensures data integrity, governance, and regulatory compliance across all Total Rewards programs. 

 responsibilities:  

• Lead the development, maintenance, and continuous improvement of HR dashboards and reporting tools to support workforce analytics, people strategy, and leadership decision-making. 

• Serve as HRIS and reporting subject matter expert by developing and delivering recurring and adhoc analytics and insights (e.g., headcount, turnover, compensation trends, benefits utilization, pay equity, engagement metrics). 

• Define and maintain reporting standards, metrics, and data governance practices across HR systems. 

• Translate complex data into clear, executiveready insights and recommendations for HR leadership and business partners. 

• Own audit leadership to ensure accuracy, consistency, and integrity of HR and Total Rewards data, including validating inputs, reconciling discrepancies, and partnering with vendors to resolve data issues. 

• Lead participation in external compensation surveys and benchmarking studies; analyze and interpret market data to assess competitiveness and inform Total Rewards decisions. 

• Conduct market pricing analyses for new and existing roles, including job matching, leveling, and internal equity assessments. 

• Provide analytical support for job architecture and job evaluation efforts, ensuring alignment across job families and levels. 

• Partner with HR leadership to conduct pay equity analyses, identify trends and risks, and support remediation planning. 

• Support the design, administration, and analysis of annual performance, merit, and variable compensation programs, including modeling and outcome analysis. 

• Support the ongoing administration and enhancement of benefits programs, including open enrollment, new benefit initiatives, and rewards and recognition programs. 

• Develop and deliver employee education sessions, presentations, and webinars to promote understanding of Total Rewards offerings. 

• Support the wellness strategy, including engaging the wellness champion network and evaluating program impact. 

• Administer the annual employee pulse survey; analyze results, identify trends, and partner with HR leaders to develop data informed action plans. 

• Manage updates to company policies and the employee handbook, coordinating with legal counsel to ensure compliance and alignment with regulatory requirements. 

• Independently support and coordinate annual compliance activities, including Form 5500 filings, non discrimination testing, Affordable Care Act tracking and reporting, and benefits plan audits. 

• Ensure ongoing HR compliance with federal and state reporting requirements (including AAP, EEO, DOL, IRS, and other regulatory agencies). 

• Respond to employee HR inquiries with accuracy, discretion, and a strong focus on customer service. 

 skills/qualifications required:  

• Strong analytical, quantitative, and problem solving skills with the ability to translate data into actionable insights and recommendations. 

• Demonstrated experience leading HR or Total Rewards dashboards, reporting, and analytics. 

• Solid understanding of compensation principles, including market pricing, benchmarking, job architecture, and pay equity analysis. 

• Advanced proficiency in Microsoft Excel (e.g., pivot tables, XLOOKUP/VLOOKUP, data validation, basic modeling); proficiency in Word, PowerPoint, and Outlook. 

• Experience with HRIS and people analytics systems (e.g., ADP, Lattice, or similar platforms). 

• Strong project management skills with the ability to manage multiple priorities and meet deadlines with minimal direction. 

• Excellent communication and collaboration skills, including the ability to present complex data to non-technical audiences. 

• High attention to detail with a strong focus on compliance, data integrity, and confidentiality. 

• Working knowledge of labor laws, benefits regulations, and HR compliance and reporting best practices. 

• 3–5 years of progressive experience in Total Rewards, compensation, benefits, HR analytics, or a related HR function. 

 how fairlife nourishes you: 

At fairlife, we believe in better — and that includes how we support our people. We offer a comprehensive suite of benefits and wellbeing resources designed to support you physically, emotionally, socially, and financially, both in and out of work. 

• Comprehensive medical, dental, and vision coverage, effective day one! 

• Supplemental health plans (hospital indemnity, accident, and critical illness insurance) 

• Paid Time Off to recharge and support work-life balance 

• Paid parental leave & adoption assistance (up to $10,000) 

• Parental support & family care benefits, including childcare resources and lactation support 

• 401(k) to support retirement planning with up to 9% in employer match 

• Wellness reimbursement (up to $500 for qualified wellbeing expenses) 

• Employee Assistance Program (EAP) for emotional wellbeing and work-life support 

• Company-paid life insurance and short-term disability 

• Employer HSA funding (for HDHP participants) 

• Tuition reimbursement (up to $10,000) and student loan repayment ($200/month) 

• Learning & development programs to unlock your full potential 

• Rewards & recognition, matching gifts, free product, and Business Resource Groups 

fairlife’s nour!sh program is designed to meet you where you are — supporting your individual wellbeing journey while enabling you to do your best work every day. 

The mission of our Solution Engineering team at Gong is to serve as trusted partners, advising on complex workflows and guiding customers toward an AI-first approach to their go-to-market strategy, ultimately helping them achieve their desired business outcomes.

As a Lead Solution Engineer on the team, you will be instrumental in creating raving fans among our prospects and customers. Your focus will be on helping them understand how our platform can drive their strategic business initiatives across the organization. 

RESPONSIBILITIES

• Work alongside Sales and Customer Success as the ultimate product expert and account team technical advisor.
• Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users.
• Be the trusted advisor to both prospects and customers to ensure they get the correct business outcome and value from our Gong technology, including business value quantification.
• Assist prospects and customers with business assessments (POCs, Pilots).
• Craft content to show customers how to leverage Gong for specific use cases.
• Execute the build and delivery of outcome-based demos and solution architecture diagrams for customers that have highly complex use cases.
• Solution complex business and technical requirements and explain them in simple terms.
• Assist with RFPs and questionnaires in the context of sales cycles.
• Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line.
• Partner with and support Marketing on demand gen activities (webinars, conferences, events).
• Contribute reusable assets to the Sales Engineering team and the company at-large.
• Collaborate closely with Product Marketing, Product Management, and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies.

QUALIFICATIONS 

• 8+ years of customer facing experience in a solution engineering role (pre-sales) or a combination of solution engineering and other relevant work experience.
• Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems.
• Experience with data flows, AI & ML concepts, analytics, APIs, webhooks, or JSON is a plus.
• Understanding of security and privacy pertaining to SaaS systems.
• Understanding of key sales personas and workflows (including forecasting and prospecting) within a GTM organization.
• Excellent verbal and written communication skills.
• Strong interpersonal and teamwork skills.
• Able to make the complex sound simple!

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The target OTE for these positions is $205,000-$220,000.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. 

About the Role:

We are seeking a curious, analytical, and business-minded Consumer Insights Analyst to help strengthen our understanding of the competitive landscape and our customers. In this role, you will support the development of competitive intelligence capabilities and contribute to a robust consumer insights agenda that informs strategic decision-making across the organization.

You’ll work across a variety of data sources ranging from market research and customer feedback to competitive analysis, to uncover meaningful insights and translate them into clear, actionable recommendations. This role is ideal for someone who enjoys connecting the dots between data and business strategy, and who is motivated to elevate the voice of the customer to drive growth and innovation.

Responsibilities:

• Support the development of competitive intelligence capabilities across the organization, including managing internal/external data sources and maintaining the dashboard
• Monitor key competitors, emerging trends, and potential disruptors; contribute to competitive profiles, win/loss analyses, and market landscape assessments
• Assist in executing the organization’s consumer learning agenda, supporting research projects from design and questionnaire development through analysis and reporting
• Synthesize data from multiple customer sources (e.g., surveys, first-party data/customer analytics, secondary research) into clear insights with recommendations
• Apply a business-oriented mindset to uncover the “so what” behind the data and support brand growth initiatives
• Advocate for the voice of the customer by sharing insights across the organization
• Identify new customer and competitive AI insight capabilities for fresher data faster

Requirements: 

• Bachelor’s degree in Marketing, Business, Research, Analytics, or a related field
• 3+ years of experience in market research, competitive intelligence, or consulting (e.g., strategy, management, or financial), with exposure to financial services preferred
• Hands-on experience conducting DIY survey-based research, with strong quantitative and analytical skills
• Ability to synthesize and analyze multiple data sources (e.g., primary research, secondary reports, customer feedback, social media) to generate clear, actionable insights
• Strong problem-solving skills with the ability to identify trends, interpret data, and support business recommendations
• Proficiency in Excel required; experience with data visualization tools such as MicroStrategy or similar platforms is a plus
• Familiar with and experience in AI (research capabilities, use cases, prompting)

Compensation

The budgeted annual salary range for this position is $69,000 to $99,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus and restricted stock units. All full-time employees are eligible to participate in Company benefits, described in more detail here.

Your Role

We’re looking for a Senior Quality Assurance Manager to drive the development of world-class software products used by athletes and fans around the world. In this role, you’ll lead the software quality team responsible for the end-to-end experience and capabilities of our Hudl Focus camera product family.These products provide customers with seamless, real-time access to video and performance insights. 

You’ll play a key role in ensuring high-quality software across the entire stack—including on-device applications, cloud services, and mobile apps—by working closely with cross-functional squads to deliver reliable and innovative solutions.

In this role you will focus on:

• Improving quality. You’ll improve how we build—boosting quality, speeding up delivery, and tracking results along the way. You’ll guide teams in making smart decisions, staying current with best practices, and using that knowledge to boost quality and velocity.
• Coaching. You'll use your technical and quality understanding to guide others to level up their skills. As the point person for product quality, you’ll influence and challenge teams to incorporate quality best practices.
• Automation Strategy & Execution: Own and evolve the test automation strategy to align with the pace of development. You’ll make informed decisions on what to automate, how to approach it, and when to implement it—balancing speed, coverage, and maintainability.

We’re looking to hire near our offices in Omaha and Lincoln, Nebraska, but we’ll consider remote candidates in Kansas City, Chicago, Austin or Dallas.

Must-Haves

• A focus on quality. You understand quality in the big picture and strive to improve quality and velocity. You will utilize data, metrics and user insights to identify areas of improvement and drive changes that enhance the overall product experience.
• Collaborate. You’ll collaborate with cross-functional leaders to plan and deliver product enhancements while integrating diverse perspectives to drive innovation and ensure high product standards.
• Drive technical excellence. You’ll guide your team in developing robust, scalable automation frameworks and quality solutions across the product ecosystem. Your technical expertise will be crucial for identifying gaps, solving complex challenges, and integrating quality throughout the development lifecycle. You’ll champion engineering best practices, ensure testability, and enable faster, more reliable delivery through intelligent automation and data-driven insights.
• A customer focus. You think critically about  user experience and ensure our testing approach adapts to customer workflows.
• Team leadership & development. You’re a proven people leader. You have managed direct reports through hiring, onboarding, performance evaluation and fostered team growth. Demonstrated leadership experience includes the ability to mentor and elevate the skills of individuals within a team.

Nice-to-Haves

• A working knowledge of U.S. sports. A general understanding of sports like basketball and American football are a plus.
• Domain knowledge in hardware: Experience working with or alongside hardware teams—whether in product development, integration, or testing—to bridge software and hardware requirements effectively.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation

As an Account Director at Recorded Future, you will play a critical role in driving revenue growth by managing a portfolio of strategic enterprise accounts and generating new business. You’ll own the full sales cycle, from prospecting to close, while building trusted relationships with senior stakeholders in cybersecurity, IT, and procurement. This is a high-impact, quota-carrying role ideal for a strategic, driven, and customer-obsessed sales leader.

What You'll Do:

New Business Acquisition

• Identify and pursue net-new logo opportunities through outbound prospecting, referrals, and channel networks
• Conduct strategic discovery to align cybersecurity needs with Recorded Future’s intelligence solutions
• Engage channel partners in joint go-to-market motions, leveraging their reach and relationships

Account Management

• Own and grow key enterprise accounts across multiple verticals
• Drive upsell, cross-sell, and renewal opportunities by identifying unmet needs and usage patterns
• Build strong, multi-threaded relationships across technical and executive audiences (CISO, CIO, VP of Security)
• Act as a trusted advisor, delivering insights and value beyond the initial sale
• Partner with Customer Success and other internal stakeholders to ensure seamless onboarding, support, and long-term customer value

Sales Execution & Forecasting

• Navigate complex, multi-stakeholder sales cycles lasting 6–12 months
• Apply MEDDPICC and value-based selling frameworks to qualify and advance deals
• Develop and present compelling proposals, with a strong grasp of both technical value and business ROI
• Use Salesforce, Clari, and Gong to manage pipeline health, track activity, and maintain forecast accuracy
• Handle objections and pricing conversations with clarity, confidence, and professionalism
• Consistently meet or exceed quarterly and annual revenue targets

Market Intelligence & Strategy

• Maintain a deep understanding of cybersecurity trends, competitive dynamics, and enterprise buying behavior
• Provide market feedback to internal teams to inform product, positioning, and roadmap priorities
• Operate with urgency, professionalism, and high standards of customer care

What You'll Bring:

Experience

• 8+ years in enterprise SaaS or cybersecurity sales roles, with a focus on complex, multi-stakeholder deals
• Track record of consistently exceeding quota and driving territory growth
• Experience managing long sales cycles and closing 7-figure, multi-year contracts with Fortune 1000 clients
• Strong experience with direct sales and partner-driven go-to-market models

Skills & Abilities

• Proficient in discovery, objection handling, and closing
• Deep knowledge of MEDDPICC and value-based consultative sales approaches
• Skilled in managing sales processes including approvals, legal reviews, and quoting workflows
• Comfortable engaging with C-level executives and adapting communication to a range of stakeholders
• Highly organized and operationally disciplined; fluent in tools like Salesforce, Clari, Gong

Traits

• The grit, curiosity, and resilience to thrive in a high-growth, fast-paced environment
• An entrepreneurial mindset with a proactive, self-starter attitude
• A customer-obsessed approach, with a desire to solve meaningful problems and deliver long-term value
• A collaborative and team-oriented; able to work cross-functionally and build internal champions
• Thoughtfulness, self-awareness, and composed under pressure

The base salary range for this full-time position is $123,000-$184,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.

#LI-Remote

Your Role

We're seeking an experienced, automation-focused Quality Assurance Engineer II to join our Mobile team to help us deliver high-quality products. This team develops specialized mobile applications designed to manage and control the Hudl smart camera systems. It allows coaches and administrators to automate the recording and uploading of sports videos for indoor and outdoor venues without needing a dedicated camera operator. Your primary mission will be to be the testing expert within your cross-functional squad, ensuring the delivered product meets the highest standards of quality, reliability, and performance. You will actively guide technical testing discussions and challenge the team to maintain high standards.

In this position, you’ll:

• Own testing. Lead the squad's testing efforts, using your customer and system understanding to ensure our products meet and exceed user expectations.
• Automate. By aligning our processes with development speed, you’ll make informed decisions on what, how, and when to automate.
• Collaborate. You’ll be an integral part of a cross-functional team, working closely with coworkers across Engineering, Product, Design, and Scrum, all to ensure the delivery of high-quality products.

Location

We’re looking to hire near our offices in Omaha and Lincoln, Nebraska, but we’ll consider remote candidates in Kansas City, Chicago, Boston, Austin or Dallas.

Must-Haves

• Experienced. You have 2+ years of software testing experience and a strong understanding of the product life cycle.
• Technically proficient. You have hands-on experience with iOS and Android mobile app automation and approach testing with a strong customer and user-experience focus.
• A natural problem solver. You think outside the box to find creative ways to break software and can navigate shifting deadlines in a fast-paced environment.
• A team player. You default to trust and work effectively with global teams, using your communication skills to build empathy and alignment.

Nice-to-Haves

• Contract Testing Exposure Familiarity with the concepts of contract testing, with exposure to common tools (e.g., Pact), particularly for validating API and backend service compatibility.
• AI Tool Exposure. Curiosity and exposure to leveraging AI tools (such as LLMs, specialized coding assistants, or test data generators) to increase efficiency in documentation, test case creation, or initial failure diagnosis.
• Sports knowledge. You are passionate about American Football and are keen to learn more.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation

The best salespeople achieve the most when they are selling outstanding products, solutions, and services backed by an extraordinary company. That’s what you get when you sell for Appian. We are passionate about driving digital transformation by bringing Appian solutions that provide speed, agility, and efficiency needed to compete and grow. Are you inspired by the chance to solve your customers’ biggest challenges? You can make that kind of difference here. Join our team, where you can not only grow your career, but share the success of an industry pioneer.

We are seeking an Account Executive to lead Commercial / Financial Services Sales across the United States. This role is responsible for navigating all steps of sales cycles, including leading a geographic territory, building prospective top of funnel activity, while effectively managing a complex sales cycle to a successful close.

To be successful in this role, you need:

• Experience navigating a complex sales cycle from start to finish, leveraging internal resources within the larger sales organization, cross functionally with the customer success team and externally across customer and partner ecosystems

• Use company-wide success and use cases as a blueprint and add own ideas and vertical knowledge

• Strong presentation skills for delivering in-person and virtual presentations to LOB & IT audiences, highlighting your ability to perform client discovery, communicate ROI and build business value 

• A trusted advisor to both customers and colleagues to leverage multiple stakeholders throughout complex deals

• Actively seeking to understand industry trends to help position against competitors

Basic qualifications: 

• 5+ years of direct selling experience and a minimum of 2 years experience as an Enterprise Account Executive, selling complex technologies to Commercial and Financial Services clients

• History of consistent quota achievement

• Prior experience in winning  new customer logos

• Strong job tenure: history of displaying loyalty and perseverance through long, stable job tenure and positive career trajectory

• Bachelors Degree in a relevant field

The base salary for this role is between $125,000-$225,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer.[If applicable to position: Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. 

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards.

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

#LI-MB1

Okta- Solutions Engineer- SLED

The Solutions Engineer Team

We believe Solutions Engineers at Okta are involved in all stages of the customer’s digital transformation.  Solutions Engineers are experienced using presentations, email, phone and social media to connect with customers virtually and in-person. We are looking for great teammates who can build and deliver sales presentations and customized product demonstrations to help educate Okta’s Customers (everyone from developers to product managers to C-level executives) on best practices during their cloud security technology journey. We believe Okta’s Solutions Engineers empathize with Customers and quickly discern their true technical needs by asking detailed, clarifying questions while presenting solutions that specifically address those needs. Okta Solution Engineers have the rare combination of technical acumen and business insight; in a career where you can utilize both. As a Solutions Engineer at Okta, you will further develop each of these skills by advising a diverse set of customers on the value they will gain by using Okta’s Identity Platform.

The Solutions Engineer Opportunity

Reporting to the Senior Manager of Solutions Engineers, the Solutions Engineer is a functional business consultant,  with a passion for technology and the advanced ability to develop, position and demonstrate product-specific solutions during sales cycles, while achieving quarterly and annual sales goals for an assigned territory.

What you’ll be doing 

• Work alongside the sales team as the technical and domain expert of a customer-facing sales team to help Customers understand the value of Okta’s solutions
• Understand customer challenges and business issues and provide product demonstrations to align our solutions with customer needs
• Answer product feature and technical questions from customers, partners and Okta colleagues
• Plan and deliver Proof Of Concepts for customers who have more complex use cases, collaborating with other Okta engineering teams as needed
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solutions Engineers to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows
• At times, be asked to learn and lead your team as a subject matter expert (SME) with various product solutions and/or competitive knowledge

What you’ll bring to the role

• 3-5+ years pre-sales engineering experience.
• A passion to serve the Customer, demonstrated in a customer-facing role, such as consulting or support, but ideally in a pre-sales capacity.
• An ability to quickly communicate complex ideas around a technical topic, ideally on the fly, using a whiteboard.
• Deployed apps in cloud platforms: AWS, Azure, GCP, Vercel, etc.
• Experience with at least one standard network security protocol. (eg. OAuth, OAuth2, SAML, LDAP)
• Experience working with REST APIs, API Gateways, and SDKs
• Hands-on experience in one or more of the following areas: web (JavaScript, HTML, frontend frameworks) development, mobile (iOS, Android) development, backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications
• An understanding of core security concerns within a typical application. (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)
• Exceptional communicator.
• Confident dispensing knowledge to a highly skilled and experienced audience, presenting to large rooms filled with experts in the field
• Territory management skills, including pipeline building and working with Sales counterparts to guide execution excellence
• Typically 25% travel.
• Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred.

You might also have (not mandatory):

• Hands-on experience with Generative AI or LLM technology such as LangChain, GenKit, LlamaIndex, etc.
• Experience integrating with microservices, data lakes, or customer data platforms.
• Developed ReBAC or Fine Grain Authorization models
• Diagramming experience for user journey flows, complex architecture diagrams, etc.

#LI-San Francisco

#LI-RZ

P24424_3330263

As a Customer Success Manager in our Retail team you will be part of a team managing some of the world’s biggest and most recognizable brands.

WHAT YOU'LL DO

• Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers
• Be your customers’ main point of contact and trusted advisor at Braze
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
• Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
• Proactively analyze your customer product usage to identify opportunities and risks to account health  
• Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
• Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
• Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.
• In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
• Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
• You will likely spend time onsite with customers and may travel [internationally]

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.  

WHO YOU ARE

You are passionate about customer success and find satisfaction in helping your customers achieve great things.  You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees.

• You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
• You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
• You’re known for being a “team player.” We just can’t emphasize this enough
• You build great relationships with colleagues and customers
• You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
• You have excellent time management skills
• You have domain knowledge of two or more of the following:  SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc
• 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $94,620 - $102,000/year, with an expected On Target Earnings (OTE) between $114,275 - $120,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

FourKites is looking for an ambitious and experienced Senior Customer Success Manager to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product.

What you’ll be doing:

• Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction
• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
• Develop, prepare, and nurture customers for advocacy
• Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Facilitate a quarterly Executive Business Review to review goals, progress and opportunities
• Understand white-space and work to identify and/or develop upsell opportunities
• Advocate customer needs/issues cross-departmentally
• Manage account escalations
• Advocate internally for customer needs and connect on priorities

About the team:

Our innovative Customer Success Managers are integral to our Operations team. With their creative problem-solving skills, they have created “raving fans” of FourKites with all of our customers. From implementing round-table events to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer’s satisfaction and retention.

Who you are:

• At least 8  years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company
• Supply Chain industry experience preferred
• Excellent ability to multitask and prioritize workload
• Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm
• Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
• Bilingual proficiency (Good to have)
• Ability to travel 10% or more of the time

Compensation

The expected annual base salary range for this role is $80,000 - $120,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.

Benefits

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.

Benefits include:

• Medical, Dental & Vision benefits starting on first day of employment

• 401k Retirement savings with employer match

• Bonus and incentive compensation as well as employee stock option program

• Employer paid life insurance and short term disability insurance

• Generous PTO, global recharge days, and volunteer days

• Paid parental leave for all parents

• Family planning and inclusive wellbeing resources

• Technology reimbursement

• Commuter benefits for in-office employees (Chicago)

• Annual Wellness Stipend

• Ongoing learning & development opportunities

About FourKites

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.

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FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're excited about this role but don't meet every requirement, we encourage you to apply.