About us: 

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don’t do memecoins.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

In Luno’s customer-focused environment, the Workforce Analyst plays a key role in driving operational excellence through data, insights, and planning. You will create, maintain, and continuously improve schedules and forecasts to enable the achievement of service-level goals while ensuring the best possible experience for both customers and our Customer Success teams.

You’ll use your analytical expertise and scenario-based thinking to help Luno stay ahead of changing customer behaviors and global crypto trends. This means not only reacting to volume changes but anticipating them—collaborating closely with Customer Success leadership and global WFM peers to ensure our plans are flexible, data-informed, and future-ready.

You’re an analytical problem solver who thrives in a fast-paced, high-energy environment and can translate data into clear operational decisions. You bring strong communication skills, curiosity, and a continuous improvement mindset that helps shape how we work today and how we plan for tomorrow.

Your mission will involve:

• Serving as a subject-matter expert on workforce optimisation and capacity planning.
• Ensuring service level targets are consistently achieved through accurate forecasting, scheduling, and proactive planning.
• Building and maintaining forecasting models that account for historical data, customer trends, seasonality, and external market factors (including crypto market activity).
• Developing scenario-based plans to anticipate potential surges, downtime, or unexpected events, ensuring we are operationally prepared for varying demand scenarios.
• Maintaining, testing, and improving our scheduling software and workforce tools.
• Conducting data analysis to identify opportunities for improved coverage, productivity, and cost efficiency.
• Collaborating with Customer Success leadership and Team Leads to review scheduling effectiveness and adjust approaches based on feedback, performance trends, and evolving customer needs.
• Reporting on key workforce metrics such as Service Level, Forecast Accuracy, AHT, Shrinkage, Coverage, and CPH, and providing insights and recommendations.
• Continuously reviewing and refining WFM processes to enhance flexibility and responsiveness to market and business changes.
• Monitoring intraday performance, identifying real-time risks or opportunities, and making actionable recommendations.
• Maintaining and approving time-off requests, tracking attendance, and managing non-productive time to ensure optimal staffing balance.

In your first six months, you will:

• Build strong partnerships with the Customer Success and WFM teams across regions to understand operational needs and planning nuances.
• Support the implementation of an enhanced WFM framework, evaluating tools and processes for greater accuracy and agility.
• Lead scenario-based forecasting reviews, linking crypto market activity and customer engagement trends to potential demand impacts.
• Create data visualisations and dashboards that help stakeholders quickly understand performance trends and planning outcomes.
• Contribute to continuous improvement projects focused on schedule optimization, forecasting precision, and global capacity alignment.

The ideal Lunaut for this role:

• 2+ years Workforce Management experience, preferably in a multi-region or high-growth environment.
• Strong analytical background with the ability to translate complex data into actionable insights and recommendations.
• Experience using forecasting and scheduling tools, as well as proficiency in Google Sheets, Excel, or BI tools (e.g. Looker).
• Demonstrated ability to plan for different operational scenarios and model the impact of business or market changes.
• Collaborative mindset — comfortable engaging with stakeholders at all levels to align plans and drive improvements.
• Detail-oriented and proactive with excellent problem-solving, time management, and communication skills.
• Adaptable to change, resilient under pressure, and passionate about improving processes and finding smarter ways of working.

 Life at Luno:

• Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Improve body and mind, with excellent private medical insurance. 
• Access to Learnably and our additional learning platforms for your personal and professional development.
• Generous maternity / paternity and even paw-ternity for your furry friend.
• Annual Inspiration Day
• A collaborative, friendly work community, with regular social events
• Free access to Headspace – a full library of guided meditations, sleep stories, and music.
• 0 fees with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Data Analyst - Cape Town

We’re looking for a Data Analyst to join our team here at ClearScore in Cape Town. You will join the team in delivering insight, analysis and recommendations which allow ClearScore to rapidly scale and deliver a seamless experience for our users. Analysts play a key role within ClearScore, driving strategy and key decision-making, which ultimately benefits our users, partners, and other teams within the business. 

ClearScore has an amazing analytical community which includes Data Analysts, Scientists and Engineers. The community works collaboratively to ensure a landscape in which team members can develop their full potential and deliver maximum business impact.

ClearScore is both a free credit score and report service and the UK’s leading consumer credit marketplace. In this role, you will play a key role in global analytics and insight generation across key marketing and registration initiatives - owning performance measurement, driving experimentation and strategy to unlock user-scale and revenue growth.

For more information on our tech stack check out our 2026 Tech Radar , how we work is summarised in our Engineering Principles and we have many other Tech Blogs on Medium.

What you will be doing:

• Partner with Marketing, Product and Commercial teams to generate insights that shape our marketing strategy and decision-making.
• Design and analyse experiments to improve user experience, volume and maximise user value generation
• Conduct deep-dive strategic analyses to identify growth opportunities across the marketing funnel.
• Presenting your analysis or recommendations to stakeholders at various levels across the business

Skills we'd love you to have

• You must possess SQL and Excel skills. Knowledge of dbt, python, and analytical tools such as Amplitude is a plus
• Experience using Domo or other data visualisation tools such as Tableau
• Strong critical thinking skills; being able to evaluate challenging and nuanced data to draw conclusions, build opinions and recommendations
• Strong quantitative and numerical skills
• Ability to plan and prioritise your own workload with a global analytics team
• You have a desire to learn and enjoy working collaboratively, with a desire to contribute to our culture.
• You do not need to fit into a stereotype: we are really committed to closing our gender gap and are actively trying to create an environment where you as an individual can thrive.

ClearScore is on a mission to make the world of personal finance clearer, calmer, and easier to understand. It starts with the free credit score and report but we're about to do so much more.

We want to take the complex financial decisions that people make in their lives and make them easier. We hold one of the biggest FinTech user bases in the world of over 22 million users but run ourselves like little start-ups. You're encouraged to challenge the status quo and fight for the better.

Since our launch in July 2015 in the UK we have expanded our product into South Africa in 2017, and Australia in 2020 and Canada in 2022. Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organization.

We trust you to manage your own time, so we offer flexible work and no fixed desk hours. We don't micromanage and believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

We also have a super-fast and friendly interview process, which is more like having a friendly discussion than being put under a microscope or pressure. We want to know the real you and if you'd be a great fit for us. 

Benefits:

• Holidays – 20 paid holidays (plus public holidays) and a “duvet day” on your birthday
• Pension Fund contribution over and above salary
• Private Medical Insurance
• Eye Tests
• Medial Aid Benefit - over and above salary
• Continued investment into learning and development 
• Flexible work hours and the ability to work from home
• Flexible, generous, and personalised maternity and paternity plans
• Monthly team events and office days out that we get to choose, and company events at the end of each quarter and retro
• Employee Assistance Program
• ClearScore Support Hub
• Perkbox

Equal Opportunities

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

• Levels 1-5: Minimum 2 days per week in-office
• Level 6 and above: Minimum 3 days per week in-office

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
• Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We’re Looking For:

The Manager, Executive Education Analytics is responsible for the day-to-day analytical leadership of the Exec Ed program pod in Cape Town. This role sits between the Director and the analyst team  -  translating strategic direction into operational rigor, ensuring analysts are producing high-quality outputs on time, and serving as the primary point of accountability for program-level spend and performance across the pod. You will manage a team of analysts who each own a portfolio of Exec Ed programs end-to-end, and you will be expected to know every program in your pod well enough to speak to it at any moment. This is a hands-on leadership role that requires both people management depth and strong analytical credibility.

Responsibilities Include, But Are Not Limited To:

1. Team Management &  Analyst Development

• Manage and develop a pod of 3-4 analysts, each responsible for demand generation analytics and program performance for a defined set of Exec Ed programs.
• Set and maintain a high quality bar for analyst outputs - spend plans, forecasts, and meeting preparation should not reach stakeholders without a manager's review.
• Run structured 1:1s with each analyst focused on work quality, skill development, and wellbeing - not just status updates.
• Actively develop analyst capability particularly in areas where the new unified model requires growth: spend planning, forecasting methodology, and partner communication.
• Manage capacity and prioritization across the pod, escalating to the Director when workload or capability creates genuine delivery risk.

 2. Spend Management & Budget Oversight

• Own the pod-level view of Exec Ed spend tracking actuals versus plan across all programs in the pod and flagging material variances to the Director in a timely manner.
• Review and approve analyst spend plans before they are submitted to the media execution team, ensuring plans are analytically sound and aligned to program goals.
• Serve as the escalation point for spend-related questions from media, finance, or internal stakeholders within your pod.
• Ensure analysts are held accountable to budget accuracy and that spend decisions are documented and defensible.

 3. Analytics & Program Performance

• Maintain a real-time view of all programs in the pod  -  you should be able to speak to any program's status, funnel performance, and risks without preparation.
• Review cohort forecasts produced by analysts ensuring they reflect current pacing, are methodologically consistent, and are ready for stakeholder consumption.
• Own submit-to-registration analysis at the pod level  -  identifying systemic patterns across programs and surfacing insights to the Director and broader team.
• Ensure the pod meeting cadence is maintained with analysts leading well-prepared, data-driven program performance conversations on the agreed schedule.

 4.  Portfolio Visibility & Stakeholder Engagement

• Contribute to portfolio-level reporting by ensuring pod-level data is accurate, submitted on time, and in the correct format for rollup by the Director.
• Serve as a senior analytical resource in stakeholder conversations where analyst-level presence is insufficient - stepping in to provide additional context or credibility.
• Partner with US-based colleagues including the broader Analytics leadership team, maintaining tight alignment on spend plans, forecasting methodology, and portfolio priorities.
• Support partner-facing engagements as needed, ensuring that the analytical narrative presented to university partners is accurate, clear, and reflects the full picture of program performance.

 5.  Operations & Team Rhythm

• • Own the operational cadence of the pod including spend plan submission timelines, forecast cycles, and program meeting schedules.
  • Establish and maintain team norms around data hygiene, output formatting, and stakeholder communication  particularly important as the CT team is new and norms are being set.
  • Coordinate with the Lead Analyst (Portfolio) to ensure program-level data flows correctly into portfolio analytics workstreams such as contact strategy and partner reporting.
  • Identify and flag process improvement opportunities including areas where tooling or automation could reduce manual work across the pod.

Things That Should Be In Your Background:

• 5+ years of experience in analytics, with at least 1-2 years in a people management or formal mentoring role.
• Strong command of demand generation analytics, media spend management, and registration or enrollment funnel performance.
• Proven ability to hold a team accountable to output quality and deadlines while maintaining a coaching and development mindset.
• Highly organized - you can track multiple programs, workstreams, and analyst portfolios simultaneously without dropping threads.
• Strong communicator, comfortable in both internal stakeholder settings and cross-timezone collaboration with US-based leadership.
• Analytically credible - you can engage deeply with the work your analysts are producing and identify issues before they reach stakeholders.
• Proficiency in analytics and BI tools; SQL or equivalent querying skills.

Other Attributes That Will Help You In This Role:

• Experience in higher education, ed-tech, or an enrollment- or subscription-based business.
• Familiarity with CRM systems, contact strategy analytics, or customer journey frameworks.
• Experience working in a globally distributed team with remote leadership.

•  Exposure to cohort-level forecasting methodology and registration funnel analytics.

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include: 

2 complimentary Getsmarter short courses per year

Subsidised medical aid with Discovery Health Medical Scheme

4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit

Employee Assistance Program (EAP)

Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com. 

About 2U LLC.

For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.

About edX

edX is the education movement for restless learners and a leading global online learning platform from 2U, LLC. Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.

Learn more at https://2u.com/careers/
#NoBackRow

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay. 

2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We’re Looking For:

The Director of Executive Education Analytics leads a dedicated Cape Town-based analytics team responsible for the full performance of 2U's Exec Ed portfolio. Reporting directly to the VP of Analytics, this is a senior leadership role with broad scope: you will oversee a team of analysts and managers, own the analytical strategy for the Exec Ed business, and serve as the most senior analytics voice in partner and leadership conversations for this segment. The role sits at the intersection of people leadership, investment management, and business performance - and requires someone who can operate with authority at both the strategic and operational level.

Responsibilities Include, But Are Not Limited To:

1. Team Management & Development

• Lead and manage the Cape Town Exec Ed analytics team, including a Senior Manager, Lead Analyst (Portfolio), and Senior Analysts.

• Set clear expectations for performance, output quality, and professional development across the team.

• Own the hiring, onboarding, and capability development of direct reports and the broader team beneath them.

• Create a high-performance team culture that is analytically rigorous, partner-oriented, and accountable to outcomes.

• Serve as the escalation point for people, performance, and stakeholder issues within the Exec Ed analytics function.

2. Spend Management & Investment Oversight

• Own the analytical oversight of Exec Ed media investment ensuring spend plans are grounded in performance data, aligned to program goals, and executed correctly by media teams.

• Hold the team accountable to monthly spend plan production and budget management for every program in the Exec Ed portfolio.

• Partner with the Demand Generation and Media teams to ensure investment decisions are informed by full-funnel analytics, not channel metrics alone.

• Provide leadership-level visibility into spend performance, variance from plan, and the analytical rationale behind investment decisions.

3. Analytics & Program Performance

• Ensure the team delivers rigorous, timely program performance analytics across all Exec Ed offerings - covering funnel performance, submit-to-registration conversion, and cohort-level outcomes.

• Own the registration forecasting function for Exec Ed, ensuring forecasts are accurate, consistently produced, and clearly communicated to business stakeholders.

• Drive the team toward analytical best practices including the use of consistent methodologies, clean data hygiene, and a push toward automation where appropriate.

• Lead or sponsor program performance conversations with senior internal stakeholders, stepping in where Director-level presence is required.

4. Portfolio Performance & Partner Reporting

• Maintain a portfolio-level view of Exec Ed program health - tracking trends, identifying systemic risks, and ensuring leadership has a clear picture of the business at all times.

• Oversee partner reporting ensuring that analytics delivered to university partners are accurate, well-presented, and reflect the full scope of program performance.

• Oversee contact strategy analytics and customer journey analytics for Exec Ed, ensuring the team is building the right frameworks to measure and optimize the learner experience.

• Partner with the VP of Analytics and CMO on portfolio-level strategy, cross-functional priorities, and Exec Ed business planning.

5. .  Cross-Functional Leadership

• • Serve as the senior Exec Ed analytics representative in cross-functional forums involving Finance, Media, Demand Generation, and Partner teams.

  • Partner with the Finance team on program-level financial reporting, forecast alignment, and budget planning.

  • Coordinate with the Degree Analytics team particularly the Portfolio Analytics function, to ensure consistency in methodology and reporting standards across the organization.

  • Represent the analytics function in partner-facing conversations where a Director-level presence is required.

Things That Should Be In Your Background:

• 8+ years of experience in analytics, with at least 3 years leading a team of 4 or more analysts or managers.

• Demonstrated ownership of a business analytics function with accountability for both people and outcomes.

• Strong command of demand generation analytics, media spend management, and enrollment or registration funnel performance.

• Experience engaging with external partners or clients in an analytics capacity  -  you are comfortable in the room with senior stakeholders.

• Ability to operate with autonomy in a Cape Town-based role while maintaining close alignment with US-based leadership.

• Excellent communication skills  -  you present analytical findings clearly and confidently to executive and partner audiences.

• Proficiency in analytics and BI platforms (Tableau, Looker, or equivalent) and strong SQL or equivalent querying skills.

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include: 

• 2 complimentary Getsmarter short courses per year
• Subsidised medical aid with Discovery Health Medical Scheme
• 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
• Employee Assistance Program (EAP)
• Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com. 

About 2U LLC

For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.

About edX

edX is the education movement for restless learners and a leading global online learning platform from 2U, LLC. Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.

Learn more at https://2u.com/careers/
#NoBackRow

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay. 

2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Who we are

S-RM is a global intelligence and cyber security consultancy. Since 2005, we’ve helped some of the most demanding clients in the world solve some of their toughest information security challenges.

We’ve been able to do this because of our outstanding people. We’re committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success.

But we also know that work isn’t everything. It’s about the lives and careers it helps us build. We’re immensely proud of this culture and we invest in our people’s wellbeing, learning, and ideas every day.

We’re excited you’re thinking about joining us

Working in Cyber at S-RM

Our Cyber Security division is the fastest-growing part of S-RM. The cyber sector is always evolving, and our Incident Response and Managed Services practices are in more demand than ever.

We’re building a team to meet this challenge.  We’re quick to respond, innovate, and improve.  We don’t get too hung up on hierarchy or bureaucracy.  If your ideas are good enough, we’ll empower you to implement them.  If you’re the best person to talk to a customer, you’ll get that opportunity, regardless of the title in your email signature. And when you need a hand, your team will always have your back.

We also don’t believe there’s a typical cyber security professional.  We’ve built a team of intelligence analysts, technical specialists, software developers, investigators, risk managers, and more.  You’ll always find a range of perspectives and expertise to help you learn and grow.

If that sounds like your kind of team, we’d like to hear from you.

The role

Cyber Threat Intelligence (CTI) is an integral part of our Incident Response (IR) and Managed Services practices. As a CTI analyst you will be a critical part of our wider cyber team’s success.

You will work across the full intelligence cycle to help our clients respond and recover to security incidents, and stay ahead of evolving threats, including:

• Threat Actor Intelligence: You will track developments in the ransomware and cybercrime ecosystem, and write and update profiles on key threat actors of interest which will be shared with clients to inform case strategy and externally as thought leadership
• Threat Actor Engagement: You will monitor leak sites and negotiation portals across our global IR cases, and inform case leads of regular developments. You will assist with researching and drafting attestations on sanctions exposure for given threat actors
• Dark Web Monitoring: You will use threat intelligence platforms and specialist tools to conduct targeted research the dark web and set up and deliver regular monitoring engagements. You will assist with renewals of these cases
• Technical IOC Management: You will help collate technical indicators of compromise (IOCs) from across our global IR team, ensure these are enriched and correctly classified, and facilitate dissemination across the organisation to improve the operational effectiveness of our IR and Managed Services teams
• Incident Data Collection and Analysis: You will help ensure that incident data collected by our global IR team from our engagements is accurate and consistent. You will assist with the management of this dataset, and with analysis to produce regular reporting on trends and insights to use for presentations, events and training sessions
• CTI-lead analysis: You will assist with in-depth investigations which have a strong threat intelligence component, including conducting research and drafting client-facing reports
• Blockchain analysis: You will use specialist tools to trace ransom payments to identify sanctions exposure or other compliance risks, and draft reports to present findings to clients
• Thought leadership: You will contribute to public write ups and presentations on new vulnerabilities, trends, and threat actor techniques
• Help develop and share domain expertise: We will support you in growing your cyber expertise, including sharing it with the wider team through internal initiatives and programs.
• Help contribute to business development: You will help cultivate and manage close relationships with external partners who we share intelligence with and help identify business development opportunities.

Other features of the role include:

• Variety of casework: no day will be the same. Our team responds to a huge variety of incidents for both public and corporate clients.
• Range of opportunities: you will have opportunities to broaden your security awareness into testing and advisory projects, in addition to deepening your cyber threat intelligence and incident response expertise.
• Flexible working practices: responding to incidents can be intense, high-pressure work. We are mindful of our team’s work/life balance and offer flexible working options to support your wellbeing.

What we're looking for

Candidates with the following qualifications and experience are likely to succeed as Cyber Threat Intelligence Analysts at S-RM. 

That said, if you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box—we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.

We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives.

Required Skills:

• Excellent written and verbal communication skills, with the ability to produce clear and  concise reports.
• Strong analytical and problem-solving skills, including the ability to work with incomplete, ambiguous, or conflicting information.

• Understanding of foundational cyber concepts, such as common attack vectors (e.g., phishing, credential misuse), high-level security terminology, and general threat actor motivations.
• Understanding of core intelligence concepts, including the intelligence lifecycle, requirements gathering, and the distinction between tactical, operational, and strategic intelligence outputs.

• A demonstrated interest in cyber threats, including financially-motivated activity such as ransomware and extortion.

Preferred Skills:

• Academic or professional background in a research-focused discipline (qualitative or quantitative), such as Political Science, Intelligence Studies, Criminology, Cybersecurity, Computer Science, Data Science, or related fields.
• Familiarity with cybersecurity fundamentals, such as threat actor TTPs, IOCs, and relevant frameworks (e.g., MITRE ATT&CK).
• Ability to contextualize findings into business-relevant assessments, including potential impact, likelihood and recommended mitigations.
• Experience using OSINT and/or Threat Intelligence platforms (e.g. VirusTotal, Shodan, MISP, Recorded Future).

Successful candidates are likely to show the following personal attributes: 

• An investigative mindset and an enthusiasm for investigations.
• Exceptional attention to detail, especially when examining indicators, infrastructure data, and adversary behaviours.
• A collaborative mindset and willingness to collaborate across teams.
• Ability to thrive under pressure, prioritize multiple tasks, and meet short deadlines.
• A self-starter, demonstrating initiative, ownership of work and the ability to identify opportunities to enhance S-RM's cyber capabilities.

Relevant industry certifications are not required for this role. However, holding relevant CTI or cyber security related certifications such as the following is beneficial: GCTI, GCFA, SSCP, or Security+

Our benefits

We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside of work. This includes but is not exhaustive of:

• Holiday – 23 days per year increasing to 28 days (+1 day for every year you worked at S-RM, up to a maximum of 5 days) in addition to bank holidays
• Gap Cover policy – allowing you to bridge the gap between your medical bills and your medical aid cover.
• Hybrid working and flexible working hours;
• Private pension – up to 7% contribution matched by the company
• Life Insurance 4X annual salary.

Parental Support:

• Fertility treatment leave – 5 days of leave per cycle of treatment per year;
• Maternity leave – 26 weeks of full pay followed by 13 weeks of half pay;
• Paternity leave – 6 weeks of full pay.
• Various Health and Medical Benefits including:
• Medical aid with Discovery Health for employee, partner, and children up to the cost of the Classic Saver plan(taxable benefit) for you and your family;
• EAP programme for you and your immediate family;
• Free access to the world-famous mindfulness app Headspace.

The application process

We want to get to know you, and for you to get to know us, to see if we’d be a good fit. We are responsive and respectful of people’s time throughout our hiring process.

A typical application process includes:

• Initial screening of your application by our recruiting team.
• An interview to assess your baseline technical skills.
• An interview to discuss your previous experience, broader competencies, and suitability for the role.

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of the Onboarding Operations team based in Cape Town and Kuala Lumpur, reporting to the Head of Onboarding Strategy and Customer Due Diligence Operations. Your role as a Business Optimisation Analyst (Data) will be to use your knowledge of data analysis and data processing to inform key business decisions in the Onboarding Operations team and other business areas. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product, Compliance and Data teams, servicing the business on an international level together with the teams from South East Asia, Africa and Europe. You will be responsible for creating dashboards, extracting data, writing reports, and monitoring key performance indicators (KPIs) to determine business initiatives’ success.

Your mission will be:

• Interpret trends and patterns in data and present findings and actionable insights to senior leaders of the business
• Collaborate with data engineers to design and build any pipelines/data models needed to support analytical and reporting needs
• Structure large data sets to find usable information
• Design metrics to help assess how the onboarding teams and broader business are performing on a day-to-day basis
• Report regularly on business and team performance
• Work closely with the relevant business stakeholders to understand their data needs
• Collaborate with teams to determine, collect and analyse required data to address business needs while ensuring it is of the highest quality, reliable and trusted
• Build visually compelling dashboards that communicate insights to stakeholders (often non-technical) to allow data-informed decision making
• Use data-driven analysis to identify opportunities for improvement and automation in onboarding operations processes
• Review delivery of providers against Service Level Agreements and support negotiations from a data perspective

The ideal candidate will have:

• A qualification in Data Analysis or similar quantitative fields.
• A minimum of 1 year of experience in the data or business optimisation space
• Intermediate skills in SQL, Python and experience working with data pipelines.
• Experience working with business intelligence platforms such as Looker, Tableau, DataBricks, PowerBI or similar
• Familiar with data governance principles and best practices
• Passionate about data analytics and related disciplines
• Friendly, transparent, articulate and driven to succeed.
• Experience in a customer service / customer onboarding / KYC environment is advantageous
• Ability to lead change through entrepreneurial thinking, a strong sense of responsibility and a very high level of integrity
• Adaptable, capable and intellectually curious and have the persistence to find answers to difficult questions in fast-paced and environments
• Ability to formulate business cases, document investigation work, and contribute to technical design documents
• Ability to take ownership of own work and successfully deliver high quality projects with obscure and incomplete requirements
• Strong interpersonal and communication skills and ability to explain data concepts to non-experts in a clear, and structured manner
• Experience working with cross-functional teams using data to influence strategy, roadmaps and drive data-informed decisions
• Internet access at home and the ability to work remotely (Luno will provide successful candidates with suitable equipment to set them up for success)

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Data Analyst - Cape Town

We’re looking for a Data Analyst to join our team here at ClearScore in Cape Town. You will join the team in delivering insight and analysis which allow ClearScore to rapidly scale and deliver a seamless experience for our users. Analysts play a key role within ClearScore, driving strategy and key decision-making, which ultimately benefits our users, partners, and other teams within the business. 

ClearScore has an amazing analytical community which includes Data Analysts, Scientists and Engineers. The community works collaboratively to ensure a landscape in which team members can develop their full potential and deliver maximum business impact.

ClearScore is both a free credit score and report service and the UK’s leading consumer credit marketplace. In this role, you will play a key role in analytics and insight generation across key marketplace initiatives -owning performance measurement, driving experimentation and influencing product, and commercial strategy to unlock conversion and revenue growth.

For more information on our tech stack check out our 2026 Tech Radar , how we work is summarised in our Engineering Principles and we have many other Tech Blogs on Medium.

What you will be doing:

•  
• Build and own marketplace performance reporting across conversion, eligibility and revenue
• Partner with Product and Commercial teams to generate insights that shape marketplace strategy and decision-making.
• Design and analyse experiments to improve ranking, user journeys and overall conversion.
• Conduct deep-dive analyses to identify growth opportunities across the marketplace funnel.

Skills we'd love you to have

• You must possess SQL and Excel skills. Knowledge of dbt, python, and analytical tools such as Amplitude is a plus
• Experience using Domo or other data visualisation tools such as Tableau
• Strong quantitative and numerical skills
• Ability to plan and prioritise your own workload and that of your team
• You have a desire to learn and enjoy working collaboratively, with a desire to contribute to our culture.
• You do not need to fit into a stereotype: we are really committed to closing our gender gap and are actively trying to create an environment where you as an individual can thrive.

Why ClearScore?

ClearScore is on a mission to make the world of personal finance clearer, calmer, and easier to understand. It starts with the free credit score and report but we're about to do so much more.

We want to take the complex financial decisions that people make in their lives and make them easier. We hold one of the biggest FinTech user bases in the world of over 22 million users but run ourselves like little start-ups. You're encouraged to challenge the status quo and fight for the better.

Since our launch in July 2015 in the UK we have expanded our product into South Africa in 2017, and Australia in 2020 and Canada in 2022. Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organization.

We trust you to manage your own time, so we offer flexible work and no fixed desk hours. We don't micromanage and believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

We also have a super-fast and friendly interview process, which is more like having a friendly discussion than being put under a microscope or pressure. We want to know the real you and if you'd be a great fit for us. 

Benefits:

• Holidays – 20 paid holidays (plus public holidays) and a “duvet day” on your birthday
• Pension Fund contribution over and above salary
• Private Medical Insurance
• Eye Tests
• Medial Aid Benefit - over and above salary
• Continued investment into learning and development 
• Flexible work hours and the ability to work from home
• Flexible, generous, and personalised maternity and paternity plans
• Monthly team events and office days out that we get to choose, and company events at the end of each quarter and retro
• Employee Assistance Program
• ClearScore Support Hub
• Perkbox

Equal Opportunities

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

• Levels 1-5: Minimum 2 days per week in-office
• Level 6 and above: Minimum 3 days per week in-office

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
•  Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of the Onboarding Operations team based in Cape Town and Kuala Lumpur, reporting to the Head of Onboarding Strategy and Customer Due Diligence Operations. Your role as a Business Optimisation Analyst (Data) will be to use your knowledge of data analysis and data processing to inform key business decisions in the Onboarding Operations team and other business areas. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product, Compliance and Data teams, servicing the business on an international level together with the teams from South East Asia, Africa and Europe. You will be responsible for creating dashboards, extracting data, writing reports, and monitoring key performance indicators (KPIs) to determine business initiatives’ success.

Your mission will be:

• Interpret trends and patterns in data and present findings and actionable insights to senior leaders of the business
• Collaborate with data engineers to design and build any pipelines/data models needed to support analytical and reporting needs
• Structure large data sets to find usable information
• Design metrics to help assess how the onboarding teams and broader business are performing on a day-to-day basis
• Report regularly on business and team performance
• Work closely with the relevant business stakeholders to understand their data needs
• Collaborate with teams to determine, collect and analyse required data to address business needs while ensuring it is of the highest quality, reliable and trusted
• Build visually compelling dashboards that communicate insights to stakeholders (often non-technical) to allow data-informed decision making
• Use data-driven analysis to identify opportunities for improvement and automation in onboarding operations processes
• Review delivery of providers against Service Level Agreements and support negotiations from a data perspective

The ideal candidate will have:

• A qualification in Data Analysis or similar quantitative fields.
• A minimum of 1 year of experience in the data or business optimisation space
• Intermediate skills in SQL, Python and experience working with data pipelines.
• Experience working with business intelligence platforms such as Looker, Tableau, DataBricks, PowerBI or similar
• Familiar with data governance principles and best practices
• Passionate about data analytics and related disciplines
• Friendly, transparent, articulate and driven to succeed.
• Experience in a customer service / customer onboarding / KYC environment is advantageous
• Ability to lead change through entrepreneurial thinking, a strong sense of responsibility and a very high level of integrity
• Adaptable, capable and intellectually curious and have the persistence to find answers to difficult questions in fast-paced and environments
• Ability to formulate business cases, document investigation work, and contribute to technical design documents
• Ability to take ownership of own work and successfully deliver high quality projects with obscure and incomplete requirements
• Strong interpersonal and communication skills and ability to explain data concepts to non-experts in a clear, and structured manner
• Experience working with cross-functional teams using data to influence strategy, roadmaps and drive data-informed decisions
• Internet access at home and the ability to work remotely (Luno will provide successful candidates with suitable equipment to set them up for success)

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

WHO WE ARE 

S-RM is a global intelligence and cyber security consultancy.  Since 2005, we’ve helped some of the most demanding clients in the world solve some of their toughest information security challenges.   

We’ve been able to do this because of our outstanding people.  We’re committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success.   

But we also know that work isn’t everything. It’s about the lives and careers it helps us build.  We’re immensely proud of this culture and we invest in our people’s wellbeing, learning, and ideas every day. 

We’re excited you’re thinking about joining us. 

WORKING IN CYBER AT S-RM 

Our Cyber Security division is the fastest-growing part of S-RM. The cyber sector is always evolving, and our Managed Services,  Advisory, and Incident Response practices are in more demand than ever.  

We’re building a team to meet this challenge.  We’re quick to respond, innovate, and improve.  We don’t get too hung up on hierarchy or bureaucracy.  If your ideas are good enough, we’ll empower you to implement them.  If you’re the best person to talk to a customer, you’ll get that opportunity, regardless of the title in your email signature. And when you need a hand, your team will always have your back. 

We also don’t believe there’s a typical cyber security professional.  We’ve built a team of intelligence analysts, technical specialists, software developers, investigators, risk managers, and more.  You’ll always find a range of perspectives and expertise to help you learn and grow.  

If that sounds like your kind of team, we’d like to hear from you. 

THE ROLE 

Our Security Operations Centre is a critical part of our Cybersecurity division’s success.  

As a Cybersecurity Analyst (SOC), you will deploy your cybersecurity expertise in a vital delivery role across our managed detection and response services.   

In this role, you will use infrastructure and tools that power our Security Operations Center (SOC) to deliver desired security outcomes for our managed services clients. The ideal candidate will have familiarity with security tools such as SIEM, SOAR, EDR, and other advanced technology.   You will have a proven ability to respond effectively to security incidents. This hybrid role involves both remote work and some in-office presence for collaboration, teamwork and development.  

Delivery 

• Monitor Security Events: Continuously monitor and analyse security alerts from EDR, SIEM and other security tools to detect suspicious activities or potential threats. 

• Incident Response: Conduct investigations and respond to security incidents, executing containment, mitigation, and remediation steps as necessary. 

• Threat Hunting: Proactively search for indicators of compromise (IoCs) and advanced threats within the environment, utilising both automated tools and manual analysis. 

• Threat Detection: Use expertise to tune detection rules, automate workflows, and improve incident detection accuracy. 

• Log Analysis: Perform in-depth log analysis from firewalls, endpoint protection platforms, and other solutions to investigate complex incidents. 

• Threat Intelligence: Stay informed of emerging threats and collaborate with the threat intelligence team to enhance detection capabilities. 

• Incident Reporting and Documentation: Ensure detailed documentation of incidents, responses, and resolutions to maintain a clear incident management process. 

• Shift Work: Participate in a 24/7 shift rotation to ensure continuous security monitoring, including evening, night, and weekend shifts. 

Growth of the service 

• Continuous Improvement: Work closely with other IT teams, security engineers, and senior SOC members to refine detection processes and improve overall security posture. 

• Collaboration: Collaborate with SOC analysts, security engineers, and IT teams to ensure seamless operation of security tools and alignment with broader cybersecurity practices. 

• Security Enhancements: Identify areas for improvement in security monitoring and response capabilities, proposing and assist with implementing new solutions where appropriate. 

• Collaborating with Global Teams: Work closely with other cyber security teams to ensure seamless integration of SOC operations with our broader cybersecurity initiatives and business units especially Incident Response. 

• Contributing to Internal Technical Development Initiatives: When the schedule allows, you will have opportunities to participate in and contribute to internal technical development initiatives, enhancing our tools, processes, and overall incident response capabilities. 

WHAT WE’RE LOOKING FOR 

Candidates with the following qualifications and experience are likely to succeed in our Managed Services practice at S-RM.   

That said, if you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box—we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others. 

We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives. 

We’re looking for: 

• Qualifications: A Bachelors degree in a relevant subject, for example cybersecurity, computer science. Relevant industry certifications are advantageous, or evidence of working towards attaining these. 

• Experience: 2+ years of experience in a SOC or cybersecurity operations role. 

• Technical Expertise: Solid understanding of security fundamentals, including threat detection, incident response,  endpoint and network security. 

• Approach: An investigative mindset.  You should be comfortable solving problems with limited information and guidance, and be curious to learn. 

• Reliability:  Our customers depend on us to manage their security and provide cyber-resilience, you must be dependable. 

• Tools:  Expertise in use of EDR is required. Familiarity with other security tools such as SIEM, firewalls, and IDS/IPS is desirable.  

• Incident Response: Experience in responding to and remediating security incidents, including credential theft and malware based attacks. 

• Threat intelligence: Some demonstrable knowledge of current cyber threat actors, their tactics, techniques, and procedures.  

• Threat Detection: Understanding of security monitoring, threat detection techniques, and the ability to exploit detection systems for optimal performance. 

• Communication: Clear and concise verbal communication skills, with the ability to work effectively across teams; preferably you should be able to communicate technical findings to a non-technical audience.  Able to write and format incident reports and summaries. 

The successful candidate must have permission to work in South Africa by the start of their employment. 

Our benefits 

We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, this includes but is not exhaustive of: 

• Holiday – 23 days per year increasing to 28 days (+1 day for every year you worked at S-RM, up 
  to a maximum of 5 days) in addition to bank holidays

• Gap Cover policy – allowing you to bridge the gap between your medical bills and your medical 
  aid cover.
• Hybrid working and flexible working hours; 

• Private pension – up to 7% contribution matched by the company

• Life Insurance 4X annual salary. 

Parental Support: 

• Fertility treatment leave – 5 days of leave per cycle of treatment per year; 

• Maternity leave – 26 weeks of full pay followed by 13 weeks of half pay; 

• Paternity leave – 6 weeks of full pay. 

Various Health and Medical Benefits including: 

• Medical aid with Discovery Health for employee, partner, and children up to the cost of the Classic
  Saver plan(taxable benefit) for you and your family; 

• EAP programme for you and your immediate family; 

• Free access to the world-famous mindfulness app Headspace. 

To apply for this role, please submit an up-to-date CV through this link: Job Application for Cybersecurity (SOC) Analyst at S-RM

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

The L1 Associate Security Analyst is the first line of defence in our Security Operations Center (SOC). You will be responsible for the continuous monitoring of our digital environment, identifying potential threats, and performing initial triage. This role is perfect for a disciplined, high-energy individual who is eager to dive into the "Blue Team" side of operations while maintaining a healthy curiosity for "Red Team" tactics.

What You'll Do:

• Monitor & Triage: Actively monitor SIEM alerts and AV/EDR consoles to identify and escalate suspicious activity.
• Email Defense: Analyze reported phishing attempts and manage Email Security gateways to neutralize inbound threats.
• Cloud Support: Assist in monitoring workloads within Google Cloud (GCP) and AWS to ensure compliance with security baselines.
• AI Integration: Utilize AI-driven security tools to summarize alerts and automate repetitive documentation tasks.
• Workstation Management: Perform basic security audits and configuration checks within Google Workspace.

What You Bring:

• Experience: 0–2 years in cybersecurity or IT; a strong personal portfolio or lab environment is a plus.
• Technical Knowledge: Foundational understanding of the SDLC and how security fits into the development pipeline.
• Tools: Exposure to any major SIEM or EDR platform.
• Soft Skills: Highly motivated and disciplined; able to follow complex playbooks while working independently during quiet shifts.
• Interest: A demonstrated passion for either Red or Blue teaming.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As an L2 Security Analyst, you move beyond the "what" and into the "how" and "why." You will handle escalated incidents that require deep technical dives and proactive measures. You are expected to be a self-starter who can manage complex security projects independently, specifically focusing on our SASE/SSE architecture and advanced Cloud environments.

What You'll Do:

• Advanced Investigation: Lead deep-dive forensics for escalated alerts from L1, determining the root cause and scope of breaches.
• Threat Hunting: Conduct proactive threat hunting missions across AWS and Google Cloud to find "living off the land" attackers.
• Infrastructure Security: Manage and optimize SASE/SSE policies to ensure secure access for our remote workforce.
• Secure SDLC: Partner with DevOps to integrate security scanning and best practices into the SDLC.
• AI Implementation: Lead the implementation of AI/Machine Learning models for predictive threat detection and behavioral analysis.

What You Bring:

• Experience: 2-5 + years of dedicated experience in a SOC or Incident Response role.
• Cloud Mastery: Proven experience securing and auditing Google Cloud and AWS environments.
• Advanced Tooling: Expertise in configuring SIEM correlation rules and fine-tuning AV/EDR policies to reduce false positives.
• Independence: Proven ability to work independently, managing long-term security projects with minimal supervision.
• Education: Knowledge of both Red Team (offensive) and Blue Team (defensive) methodologies to better anticipate adversary moves.

Benefits and Perks: 

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Your Role at impact.com:

Impact's analytics team is looking for a Senior Data Analyst ready to lead strategic analytical initiatives, apply rigorous decision science methods, and influence business decisions at the executive level. As the business grows, we increasingly rely on rigorous analysis, experimentation, and evidence-based recommendations to inform strategic decisions across the organisation.

As a Senior Data Analyst, you'll lead cross-functional analytical initiatives, apply structured analytical approaches to measure business impact, and translate complex findings into compelling executive narratives. You'll partner with stakeholders across product, operations, finance, and marketing to drive strategic decisions with measurable business outcomes. You'll work as part of a collaborative, globally distributed analytics team, partnering closely with Analytics Engineers, Data Platform Engineers, and stakeholders across Product, Operations, Finance, and Marketing. Our ideal candidate combines strong analytical skills with business acumen

What You'll Do:

• Lead cross-functional analytical initiatives spanning multiple business domains, delivering insights that directly influence strategic decisions.
• Conduct analysis of large, complex datasets to identify patterns, trends, correlations, and anomalies that drive business value.
• Design and apply experiments and causal inference methods to measure the impact of business changes rigorously and inform strategic decisions.
• Develop and maintain forecasting models, scenario analyses, and segmentation to support strategic planning and resource allocation.
• Design, develop, and maintain interactive dashboards and automated reports, ensuring they provide clear and actionable insights to stakeholders at all levels.
• Translate complex analytical findings into persuasive executive narratives and evidence-based recommendations with clear next steps and expected impact.
• Establish and enforce analytical standards that improve quality, rigour, and consistency across the analytics team.
• Mentor analysts across levels, building team capability and fostering a culture of analytical excellence.
• Facilitate cross-team consensus on analytical findings and methodology, navigating competing priorities and communicating trade-offs clearly.
• Define analytical requirements and validation criteria for data products; collaborate with analytics engineers to ensure production implementation meets analytical needs.

Required Skills & Experience:

• 5+ years of experience in data analysis or business intelligence
• Advanced SQL and strong Python or R programming skills
• Strong command of statistical methods including hypothesis testing, power analysis, confidence intervals, regression, and uncertainty quantification
• Experience with experimentation design, A/B testing, and causal inference methods such as difference-in-differences or propensity matching
• Strong data analysis, visualisation, and storytelling skills
• Experience with forecasting, segmentation, and analytical modelling
• Hands-on experience with data visualisation and BI tools such as Looker, Tableau, Power BI, or similar
• Experience with Google Cloud Platform, BigQuery, or similar cloud analytics platforms
• Proven track record of influencing strategic decisions through analysis with measurable business outcomes
• Experience leading cross-functional analytical initiatives and managing analytics projects
• Strong verbal and written communication skills, with the ability to present to executive audiences
• Experience mentoring junior and mid-level analysts
• Proficiency with version control (Git) for reproducible, maintainable analytical work
• Bachelor's degree in Mathematics, Statistics, Economics, Computer Science, or a related field is a plus
• Experience in the digital marketing technology industry is a plus

Benefits:

• Hybrid, Casual work environment
• Responsible PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursementsTechnology stipend 
• Primary Caregiver Leave
• Mental  Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-CapeTown_Hybrid

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

About the team: 

The AML Operations team takes care of the operational aspects of financial crime risk identification matters for Luno's global business. Our mission is to create a world class compliance experience for Luno as well as our customers. We make sure we have the processes and information available that enable us to truly understand our customer risk, we monitor for any external red flags customers may raise when they use Luno and we deal with any questions our business or customers may have on what good looks like. We operate in regional teams around the world with our central team in South Africa.

The role in a nutshell:

You will form part of the Anti-Money Laundering (“AML”) Operations team based in South Africa, and you will report to the AML Operations - Transaction Monitoring Team Lead. Our AML Operations team looks after our global business and consists of a growing team of enthusiastic, energetic Lunauts. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product and Legal teams, servicing the business on an international level together with the teams from Africa, Asia Pacific, Europe and the United States.

Your mission will be:

• Agile execution on key projects and operational delivery of work within the Transaction Monitoring Team, specifically the execution of transaction monitoring alerts, regulatory reporting activities and regulatory requests.
• Knowledge you are required to have and apply
• Working on problems that are varied and which require a review of different factors, applying learned techniques and contributing to analysis and investigation to solve problems for the team, within the AML Policy framework and overall Risk Management and Compliance Programme (“RMCP”).
• Vetting your own work and delivery, communicating progress and escalating blockers to the team
• Supporting internal compliance audits
• Understanding AML regulations and developments in legislation, and pointing out when you suspect that Luno may be in breach of regulations 
• Investigate, Analyse & Execute:
• Creating initial reports/analysis for review 
• Attending to all aspects relating to Travel Rule including customer communications, virtual asset service provider (VASP) due diligence and queue review 
• Navigating and using Chainalysis Reactor effectively to review and assess customer transaction alerts 
• Managing and drafting responses to standard and ad hoc regulatory requests, as well as to banking partners and other ad-hoc requests for information 
• Assisting with in depth transactional investigations into customer profiles 
• Managing customer exits as a result of transactional reviews 
• Finalising and filing reports (subject to review) in respect of outbound regulatory reporting in conjunction with the relevant Money Laundering Reporting Officer (“MLRO”)
• Technological Expertise: Using internal investigation/analytical tools e.g. Chainalysis KYT, Chainalysis Reactor and ComplyAdvantage, to a basic level to conduct in depth investigations or analysis 
• Reporting Writing & Key Risk Indicator (KRI) Management: Compiling clear and accurate reports based on work performed and to contribute to key risk indicators applicable to the functional area.
• Cross-functional / team collaboration & Written / Oral Communication: Developing stable working relationships, internally and externally 
• Business & Anti-Financial Crime Strategic Goals: Providing insights that contribute to the team's strategic direction and ability to understand Luno's function/department strategy.

A little about you:

• Tertiary Education, to the equivalent of graduate
• A minimum of 3 years work experience in an Anti-Money Laundering and Countering Terrorist Financing related field
• Strong analytical mindset 
• Ability to adapt within a fast-paced environment
• Strong attention to detail and experience in process writing and documenting outcomes of reviews and investigations 
• High proficiency in English (please ensure that your application is in English)
• If not a South African citizen, an existing, valid permit to work in South Africa
• Entrepreneurial, strong sense of responsibility and very high level of integrity
• Solid interpersonal, communication and negotiation skills
• Friendly, transparent, articulate and driven to succeed
• Familiarity with cryptocurrencies will be highly advantageous

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

About the team:

The Cloud Security team at Luno is responsible for identifying security threats and improvement areas within our cloud hosted resources, and ensuring that we both strive to implement best practices everywhere and detect any deviations. This team works closely with engineering and IT operations to ensure the best security practices are followed in both areas of the business.

About the role: 

We're looking for a AWS Cloud Security Analyst to be a force multiplier across the organisation, someone who brings deep cloud security expertise, strong architectural thinking, and the confidence to challenge assumptions when needed.You’ll work hands-on across our AWS, Kubernetes, CI/CD and developer environments, surfacing risks early, designing secure patterns, automating controls, and strengthening the foundational security posture that underpins a global crypto exchange.This is a role for someone who wants to build, influence, advise, and elevate — not just run scanners.

Your mission will be:

• Continuously assess and uplift the security posture of our AWS and Kubernetes environments through automation and secure-by-design principles.
• Partner closely with Engineering, SRE, and IT Ops to deliver practical, business-enabling security solutions — not blockers.
• Analyse existing infrastructure and microservice architectures, highlight systemic risks, and define secure patterns that scale.
• Lead security input across new projects from design → delivery, ensuring resilient architectures and guardrails are in place early.
• Develop proof-of-concepts, hardening strategies, and safe rollout plans for improvements.
• Strengthen detection and response capabilities by improving security telemetry, triage, anomaly detection, and automation

• Advanced AWS expertise — ideally with Professional or Specialty certifications.
• Strong experience in Kubernetes, cluster security, and containerised workloads.
• Background in Cloud Engineering / SRE / DevOps / Systems with strong security instincts.
• Proficiency in automation and scripting (Python preferred).
• Hands-on experience with Terraform and secure IaC patterns.
• A solid understanding of CI/CD pipelines and the SDLC.
• A mindset that balances pragmatic engineering with strong security judgement.
• Curiosity, ownership, and a genuine passion for learning and improving systems

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events.
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

Reporting to the Manager of Customer Operations Systems, the Systems Analyst is the operational backbone of our Customer Operations technology stack. You will own the day-to-day health, configuration, and continuous improvement of the systems that power how we work - most critically our FreshWorks implementation (FreshDesk for ticketing, FreshChat for chat), which supports Support, Success, Compliance, Renewals, Onboarding, and many other teams across impact.com.

This is not a "configure it and walk away" role. Our FreshDesk environment is large, complex, and deeply integrated into our business operations. It serves many teams with distinct workflows, automations, routing rules, SLA configurations, and reporting needs. You will own all of it - ensuring it runs cleanly, scales as the business evolves, and gets simpler over time, not more convoluted.

You will spend your time across three types of work:

1. Systems administration and optimization. You own FreshDesk and FreshChat configuration end-to-end: workflows, automations, groups, fields, rules, integrations, and everything in between. You are constantly looking for ways to simplify, automate, and eliminate manual workarounds. You inherited complexity; your job is to leave behind clarity.
2. Cross-functional process design. You are a business process partner. You work with stakeholders across the company to understand their operational needs, gather requirements, align competing priorities, and design solutions within our tooling. A significant portion of your time will be spent in conversations: understanding what teams actually need, translating that into system design, and getting stakeholder buy-in before you build.
3. Data partnership. The data in our systems powers reporting, dashboards, and AI tools downstream. You play a critical role in ensuring that data is clean, well-structured, and reliable. You partner with our Data team to map and describe data, identify quality issues at the source, and make changes in FreshDesk that improve the integrity of everything built on top of it.
   
   

This role is for someone who is equal parts meticulous and practical. You are the person who notices that a workflow has five unnecessary steps, who asks "why do we have 47 ticket categories when we use 12 of them," and whom it bothers when a process doesn’t match the reality of how people actually work. You are deeply organized, allergic to unnecessary complexity, and energized by the satisfaction of a system that just works.

If you are that person - if you get genuine joy from turning operational chaos into clean, automated systems - this is the role for you.

What You'll Do:

• Systems Administration Expertise: Deep, hands-on administrative experience with enterprise ticketing and chat systems. You must be highly capable of managing complex rules, groups, automations, and workflows within platforms like FreshDesk. You've managed a system at scale - not a simple setup, but one with multiple teams, overlapping workflows, and constant change.
• Business Process Design: Proven ability to analyze complex operational processes, identify inefficiencies, and design streamlined solutions. You don't just configure what people ask for - you push back, simplify, and propose better approaches. You understand that the best system design starts with understanding the business problem, not the tool.
• Cross-Functional Stakeholder Management: Strong experience gathering requirements from multiple teams with competing priorities and translating them into coherent system design. You are comfortable pushing back on senior stakeholders when a request would add unnecessary complexity, and you know how to find the solution that serves multiple teams without creating a mess.
• Data Fluency: Proficiency in SQL and a strong understanding of data structures. You can look at a FreshDesk data export and immediately spot quality issues. You understand how system configuration decisions affect downstream reporting and analysis, and you design with data integrity in mind.
• Technical Fluency: Strong working knowledge of APIs (REST). You should be comfortable discussing endpoint design with vendors and internal engineering teams, understanding integration architecture, and troubleshooting data flow issues between systems. Basic scripting ability (JavaScript, Python) is a plus but not required.
• Documentation & Communication: You can clearly document system configurations, process designs, and data mappings so that your work is understandable and maintainable by others. You can explain complex system behavior to non-technical stakeholders in terms they understand.
• Operational Rigor: You are relentlessly organized. You track changes, maintain configuration documentation, and don't make changes to production systems without understanding the downstream impact. You have a healthy respect for the blast radius of a misconfigured automation rule.

What You Bring:

• Specific, deep expertise managing FreshDesk (or Zendesk) at enterprise scale with multiple teams and complex workflows.
• Experience working within a Customer Operations, Customer Success, or Support organization.
• Direct experience integrating ticketing systems with Salesforce, Jira, or product platforms.
• Familiarity with AI tools and how they interact with operational systems - you don't need to build AI, but understanding how clean data and well-designed processes feed into AI systems is increasingly important in this role.
• Experience with knowledge management tooling and processes - designing how knowledge is structured, maintained, and surfaced to teams.
• A track record of inheriting messy, complex system environments and making them simpler.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-hybrid_CapeTown

About Dimagi & Global Solutions

Dimagi is an award-winning social enterprise and a certified B Corp and Benefit Corporation. Our primary product, CommCare, is the most widely-deployed open-source digital platform for enabling Frontline Workers. Since 2002, Governments and organizations across all sectors have built customized mobile, web, and SMS applications on CommCare to deliver services to underserved populations. Dimagi is more than a tech company. We are an impact-first team of compassionate people from all parts of the world and all walks of life, dedicated to using business as a force for good in global health and development.

The Global Solutions Division’s mission is to build and scale sustainable, high-impact digital solutions that amplify frontline workers and programs in Low and Middle Income Countries (LMICs). We offer professional services to partners to impactfully deliver Dimagi technology and / or programmatic expertise.

About the Position

Dimagi is looking for a Senior Project Analyst/Field Officer to join our Global Solutions Division. This position is open to team members based in Mozambique. This team member will be a cross-functional member of the team and will be asked to provide support for projects in the Southern Africa region.

The Senior Project Analyst / Field Officer is a key member of the Project Delivery team, and will directly support project teams in creating high-impact, reliable, user-friendly digital systems for Dimagi’s public health partners. This team member will be responsible for supporting field activities occurring in Mozambique including, but not limited to, support in-person meetings, training, capacity building activities, and working with local partners to facilitate requirements gathering, user acceptance testing, and more. Further, in this role, the team member will support a project team working on the optimal design and development of applications built on Dimagi’s flagship platform CommCare - including requirements gathering, design, testing, implementation, and monitoring.

This is a 12-month fixed-term position with the possibility of renewal based on business requirements and mutual interest.

Responsibilities 

• Act as the primary liaison between Dimagi, implementing partners, and Ministry of Health stakeholders in Mozambique.
• Provide on-the-ground implementation support, including site visits, training, capacity building, in-person meetings, and hands-on technical troubleshooting.
• Lead requirements gathering by translating technical needs into clear technical requirements, workflows, documentation, and level-of-effort estimates.
• Design and build the optimal system according to the requirements gathered, taking into account end user experience.
• Provide data analysis support to ensure that the information gathered by the mobile tool is meaningful and actionable.
• Product documentation: Support the development and maintenance of functional, technical, and training documentation.
• Implementation Support: Support client and internal teams in understanding how to effectively use the CommCare system and adherence to the agile delivery mode.
• Lead development of a capacity building and/or training curriculum and support clients through capacity building activities.
• Quality Assurance and Testing: support product quality throughout the software development life cycle.
• Update and execute system quality assurance test plans to ensure the project team delivers a high quality product.
• Contribute to project operations including tracking tools, scope and change management, budgeting support, and cross-team coordination.

Relevant Skills

• Fluent in oral and written Portuguese and English
• 3+ years of experience in project coordination or project implementation
• Experience working on software projects
• Experience working in and coordinating with dynamic teams
• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences
• Ability to balance multiple completing tasks across multiple projects
• Excellent organization skills
• Interest in making a social impact
• Eligible to work in the country and willing to travel in the region
• (Bonus) Familiarity with Agile methodologies
• (Bonus) Experience using project management tools like Asana, Jira, or Confluence.
• (Bonus) Experience working with governments and/or public health
• (Bonus) Experience with systems integration and/or database management
• (Bonus) Experience with system and scenario flow diagrams, functional user assessments and testing, architecture and content structure, and technical specifications

Benefits and Compensation

We aim to make a difference, not just as a company but also as an employer. We are transparent about salaries at all levels of the organization and have a standard, global pay scale for all positions that is non-negotiable. The salary for this position which is affiliated with Dimagi's Mozambique Operations is 2,088,408 MZN annually. 

The benefits we offer are geared towards having a strong impact on our staff’s well-being. A few of our key benefits are outlined below:

• 100% employer-sponsored medical insurance 
• 5% match to Employees’ Retirement Fund 
• Employee stock option plan
• 30 days paid time off inclusive of holidays
• Unlimited sick time and excellent parental leave policy
• Access to a flex-time policy that allows employees to work based on a flexible work schedule
• Professional Development Benefit
• Access to an Employee Assistance Program (EAP) through ComPsych

EEO Employer/Veteran/Disabled

Dimagi is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are interested in applying for employment and need special assistance or a reasonable accommodation during the application or interview process for a posted position, please contact us at 617-604-2123 or send an email to accommodations@dimagi.com detailing your request.

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal and Fanatics visit www.impact.com.

Your Role at impact.com:

impact.com powers the partnership economy, helping brands and partners grow revenue through a modern SaaS platform used by thousands of companies globally. We're investing heavily in our data capabilities, and this role sits at the centre of how data powers our operations.We're looking for a Data Analytics Manager to build and scale our centralized analytics function. This is a senior player-coach role: you'll stay hands-on with deep analytical work while leading and developing a high-performing team of analysts. You'll shape the operating model, not just execute someone else's playbook. As Data Analytics Manager, you'll own the quality, consistency, and strategic impact of all analytical work produced by the Data Analyst team. You'll establish value-stream-aligned engagement patterns, drive Looker adoption and self-service maturity, and build analytical excellence through rigorous methodology, experimentation frameworks, and mentorship. You'll work on a modern cloud stack (BigQuery, dbt, Looker) with strong support from Analytics Engineering, who own the data platform and semantic layer. This role reports directly into senior leadership, with real visibility into how your work shapes company strategy. Our ideal candidate has deep analytical expertise, a track record of building teams, and the energy to create structure where little exists. This role is for someone who wants to build an analytics function that drives real business outcomes.

What You'll Do:

• Lead, mentor, and develop a team of data analysts, establishing clear career pathways, skill development priorities, and performance expectations.
• Establish and drive a value-stream-aligned operating model, ensuring analysts are embedded with business teams and delivering consistent, high-quality insights.
• Own analytical methodology and standards: how analysts approach problems, structure analyses, document work, and communicate insights.
• Drive Looker adoption and self-service analytics across the organisation, including governance frameworks, training cadences, and enablement materials.
• Partner closely with business stakeholders across operations, finance, marketing, product, and customer success to translate strategic questions into data-driven Recommendations.
• Build and maintain analytical frameworks, templates, and repeatable patterns for KPI design, insight narratives, and measurement reporting.
• Define and govern experimentation frameworks, covering A/B testing, causal inference approaches, and impact evaluation.
• Dig into complex, large-scale datasets using SQL, BigQuery, Looker, and Python to surface patterns, trends, and strategic opportunities.
• Collaborate with Analytics Engineering and Data Platform Engineering on semantic layer design, data quality, and pipeline improvements.
• Manage analyst capacity allocation and prioritisation across value streams within agreed engagement frameworks.

What You Have:

• 7+ years of experience in data analysis, business intelligence, or analytics, including 2+ years in a team leadership or management role
• Strong hands-on technical skills in SQL, Python or R, and modern BI tools (Looker, Tableau, or Power BI)
• Proven experience building and scaling analytics teams and establishing analytical methodologies and standards
• Deep understanding of statistical methods, experimentation design, causal inference, and forecasting
• Experience with Google Cloud Platform, BigQuery, and cloud-native analytics tools
• Strong track record of partnering with business stakeholders to translate questions into actionable recommendations
• Experience designing and driving self-service analytics and BI adoption initiatives
• Excellent communication and storytelling skills, with the ability to translate complex findings for both technical and executive audiences
• Experience with data visualisation best practices and dashboard design
• Strong people management skills: coaching, mentorship, performance management, and career development
• Experience delivering analytical outcomes in a scaling SaaS environment with competing priorities across multiple business functions

Nice to Have:

• Bachelor's or Master's degree in Mathematics, Statistics, Economics, Computer Science, or a related field (or equivalent practical experience)
• Experience with product analytics concepts: cohort analysis, retention curves, user segmentation, and feature adoption measurement
• Familiarity with product analytics tooling (Amplitude, Mixpanel, or similar via SQL)
• Experience in the digital marketing technology or partnership/affiliate industry
• Comfort with ambiguity in data definitions and business logic, particularly in build-from-scratch environments
• Exposure to dbt or semantic layer tooling

Benefits:

• Hybrid, Casual work environment
• Responsible PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

• Primary caregiver leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursementsTechnology stipent
• Mental  Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

About us: 

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

As a Quantitative Software Engineer (Quant Dev) at Luno, you will design, build, and operate the high-performance systems and mathematical models that underpin our trading, pricing, and market-making capabilities.

You will sit at the intersection of quantitative research and production engineering, translating quantitative ideas, models, and strategies into robust, low-latency, production-grade systems that operate reliably in a 24/7 global market. Your work will directly impact liquidity, pricing quality, risk management, and customer outcomes.

Don’t be put off if you don’t tick all of the boxes – they’re a guide based on what we’d love to see 

What stack we work on:

• Kotlin, Swift & Angular
• Go(lang), gRPC
• Kubernetes (EKS), Docker
• CloudFlare, CloudFront, nginx
• MySQL (RDS), Redis (ElastiCache), etc
• Prometheus, Grafana, CloudWatch, Jenkins

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events.
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-DNI

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of Luno’s Market Surveillance team based in Cape Town and will help scale the capability of the team for Luno’s global business with support from a growing team of enthusiastic, energetic Lunauts and through the use of technology and data-driven insights. You will report to the Market Surveillance Manager in South Africa and collaborate with other Anti-Financial Crime and Liquidity team members across multiple regions.

Your mission will be:

Your efforts as a Market Surveillance Analyst will ensure market conduct compliance is upheld by investigating, analysing and responding to surveillance alerts and suspicious trading events. The role will require agile execution on key projects and operational delivery of work within the functional team, while applying structured analysis to inform sound, evidence-based decisions. 

• Knowledge you are required to have and apply:
• Working on varied and often complex problems that require the assessment of multiple factors, applying sound judgement and learned techniques to deliver structured, data-informed analysis and investigation within the Market Surveillance policy framework and the broader Risk Management and Compliance Programme (“RMCP”).
• Vetting your own work and delivery, communicating progress and escalating blockers to the team
• Supporting internal compliance audits and facilitating compliance with regulations to ensure the market is operated in an orderly, fair and transparent manner;
• Understanding Market Surveillance regulations and developments in legislation, and pointing out when you suspect that Luno may be in breach of regulations
• Identify and adequately resolve issues noted on our exchange monitoring software that relate to Market Surveillance responsibilities.
• Investigate, Analyse & Execute:
• Independently escalate a series of alerts into a full-scale investigation, and interpret whether the trading behaviour is risky or explainable by market dynamics
• Analyse transactions, identifying suspicious patterns and behavioural trends, and distinguishing between legitimate and suspicious activities using sound analytical judgement and available data sources
• Adheres to the defined procedure for resolving an investigation or escalating risky activity, able to derive an appropriate recommendation and communicate the outcome
• Identify broader trading patterns or trends emerging across alerts and proactively raise potential systemic risks to the team
• Technological Expertise: 
• Independently uses problem-solving methodologies and available internal and external data tools to conduct structured investigative analysis on trading activity
• Understand, tune and report on trade surveillance rules and thresholds
• Understand market dynamics and root causes of changes affected by the functional area, and how they impact internal and external tools
• Comfortable working with datasets and interpreting quantitative outputs generated by surveillance systems
• Curiosity, Industry Awareness & Crypto Risk Assessment
• Demonstrates a strong interest in the evolving cryptocurrency landscape, staying informed on emerging trends and projects
• Applies critical thinking to assess the legitimacy, risk, and strategic fit of crypto assets under review
• Supports safe and compliant asset listings that align with Luno’s growth strategy and regulatory expectations
• Reporting Writing & Key Risk Indicator (KRI) Management: Compiling clear, accurate and evidence-based reports based on work performed, contributing to key risk indicators and ensuring outputs are supported by reliable data analysis applicable to the functional area as well as filing regulatory reports to ensure compliance and deepening trust with regulators;
• Cross-functional / team collaboration & Written / Oral Communication: Developing stable working relationships, internally and externally and communicating with the wider Financial Crime and Liquidity team to support ad-hoc requests and queries
• Business & Anti-Financial Crime Strategic Goals: Providing insights that contribute to the team's strategic direction and ability to understand Luno's function/department strategy.

A little about you:

• A relevant university degree from a recognised tertiary institution;
• At least 3 years of experience in a financial markets-related role within a trading or compliance environment;
• Ability to adapt within a fast-paced environment;
• Strong analytical, detail-oriented mindset with the ability to interpret and draw insights from data;
• Ability to conduct quantitative analysis using varied information sources to investigate complex financial transactions and trading behaviour;
• If not a South African citizen, an existing, valid permit to work in South Africa;
• A can-do, get-things-done attitude with outstanding problem-solving skills and the ability to conceptualise new ideas;
• Friendly, articulate, sound interpersonal skills and driven to succeed;
• Excellent English communication and writing skills;
• Strong sense of ethics, transparent, responsible and with unwavering integrity.

It will be highly advantageous if you have:

• An SAIFM certification or other relevant certification, such as an RPE specialisation in the SA Financial Market;
• A BSc, BEng, BComm or other relevant qualification from an accredited college/university in Finance, Engineering, Computer Science, Information Systems, Statistics, Math or a related quantitative field of study;
• Have a track record of working in Fintech or Regtech environments;
• Are familiar with and passionate about cryptocurrencies.

Life at Luno:

• A forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Improve body and mind, with excellent private medical insurance.
• Access to Learnably and our additional learning platforms for your personal and professional development.
• Generous maternity/paternity and even paw-ternity for your furry friend.
• Annual Inspiration Day, in addition to your annual leave, which increases based on your length of service! Plus the option to buy and sell leave. 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts.
• Free lunch and snacks.
• 0 fees with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of Luno’s Market Surveillance team based in Cape Town and will help scale the capability of the team for Luno’s global business with support from a growing team of enthusiastic, energetic Lunauts and through the use of technology and data-driven insights. You will report to the Market Surveillance Manager in South Africa and collaborate with other Anti-Financial Crime and Liquidity team members across multiple regions.

Your mission will be:

Your efforts as a Market Surveillance Analyst will ensure market conduct compliance is upheld by investigating, analysing and responding to surveillance alerts and suspicious trading events. The role will require agile execution on key projects and operational delivery of work within the functional team, while applying structured analysis to inform sound, evidence-based decisions. 

• Knowledge you are required to have and apply:
• Working on varied and often complex problems that require the assessment of multiple factors, applying sound judgement and learned techniques to deliver structured, data-informed analysis and investigation within the Market Surveillance policy framework and the broader Risk Management and Compliance Programme (“RMCP”).
• Vetting your own work and delivery, communicating progress and escalating blockers to the team
• Supporting internal compliance audits and facilitating compliance with regulations to ensure the market is operated in an orderly, fair and transparent manner;
• Understanding Market Surveillance regulations and developments in legislation, and pointing out when you suspect that Luno may be in breach of regulations
• Identify and adequately resolve issues noted on our exchange monitoring software that relate to Market Surveillance responsibilities.
• Investigate, Analyse & Execute:
• Independently escalate a series of alerts into a full-scale investigation, and interpret whether the trading behaviour is risky or explainable by market dynamics
• Analyse transactions, identifying suspicious patterns and behavioural trends, and distinguishing between legitimate and suspicious activities using sound analytical judgement and available data sources
• Adheres to the defined procedure for resolving an investigation or escalating risky activity, able to derive an appropriate recommendation and communicate the outcome
• Identify broader trading patterns or trends emerging across alerts and proactively raise potential systemic risks to the team
• Technological Expertise: 
• Independently uses problem-solving methodologies and available internal and external data tools to conduct structured investigative analysis on trading activity
• Understand, tune and report on trade surveillance rules and thresholds
• Understand market dynamics and root causes of changes affected by the functional area, and how they impact internal and external tools
• Comfortable working with datasets and interpreting quantitative outputs generated by surveillance systems
• Curiosity, Industry Awareness & Crypto Risk Assessment
• Demonstrates a strong interest in the evolving cryptocurrency landscape, staying informed on emerging trends and projects
• Applies critical thinking to assess the legitimacy, risk, and strategic fit of crypto assets under review
• Supports safe and compliant asset listings that align with Luno’s growth strategy and regulatory expectations
• Reporting Writing & Key Risk Indicator (KRI) Management: Compiling clear, accurate and evidence-based reports based on work performed, contributing to key risk indicators and ensuring outputs are supported by reliable data analysis applicable to the functional area as well as filing regulatory reports to ensure compliance and deepening trust with regulators;
• Cross-functional / team collaboration & Written / Oral Communication: Developing stable working relationships, internally and externally and communicating with the wider Financial Crime and Liquidity team to support ad-hoc requests and queries
• Business & Anti-Financial Crime Strategic Goals: Providing insights that contribute to the team's strategic direction and ability to understand Luno's function/department strategy.

A little about you:

• A relevant university degree from a recognised tertiary institution;
• At least 3 years of experience in a financial markets-related role within a trading or compliance environment;
• Ability to adapt within a fast-paced environment;
• Strong analytical, detail-oriented mindset with the ability to interpret and draw insights from data;
• Ability to conduct quantitative analysis using varied information sources to investigate complex financial transactions and trading behaviour;
• If not a South African citizen, an existing, valid permit to work in South Africa;
• A can-do, get-things-done attitude with outstanding problem-solving skills and the ability to conceptualise new ideas;
• Friendly, articulate, sound interpersonal skills and driven to succeed;
• Excellent English communication and writing skills;
• Strong sense of ethics, transparent, responsible and with unwavering integrity.

It will be highly advantageous if you have:

• An SAIFM certification or other relevant certification, such as an RPE specialisation in the SA Financial Market;
• A BSc, BEng, BComm or other relevant qualification from an accredited college/university in Finance, Engineering, Computer Science, Information Systems, Statistics, Math or a related quantitative field of study;
• Have a track record of working in Fintech or Regtech environments;
• Are familiar with and passionate about cryptocurrencies.

Life at Luno:

• A forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Improve body and mind, with excellent private medical insurance.
• Access to Learnably and our additional learning platforms for your personal and professional development.
• Generous maternity/paternity and even paw-ternity for your furry friend.
• Annual Inspiration Day, in addition to your annual leave, which increases based on your length of service! Plus the option to buy and sell leave. 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts.
• Free lunch and snacks.
• 0 fees with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.