The Ideal Candidate

You have three or more years of experience in producing product-related content, preferably within SaaS technology, digital auth or payments sectors. You excel at translating complex technical information into clear, accessible content for diverse audiences, from customer service representatives through technical administrators. Proactive and inquisitive, you are comfortable engaging with engineers and technical staff to distill key insights. You are adept at both structuring and creating content across various media, including training materials, specifications, guides, video transcripts, and schematics. Collaborative by nature, you thrive in a team environment and effectively coordinate with teams to deliver cohesive and impactful product communications.

The Role

As a Product Content Specialist, you will:

• Develop and maintain a deep understanding of our card payment authentication products (incl. 3DS ACS, 3DS Server MPI, 3DS Directory Server), fraud risk intelligence products (signal and rules processing) and customer authentication products (biometrics, device signals, customer identity, OTPs, etc.)
• Create and structure high-quality, engaging content that effectively communicates product features, benefits, and usage to a variety of audiences.
• Think like a business analyst to proactively gather the right information through interacting with developers, technical documents, and other resources, to achieve outcomes.
• Balance tasks such as coordinating inputs from others, developing drafts, synthesizing complex concepts into understandable forms, and presenting ideas for deliberation before formalizing content.
• Tailor content to meet the needs of different audiences (personas) and stakeholders, ensuring clarity and relevance.
• Collaborate closely with your manager, a technical writer and a graphic designer to produce cohesive and visually appealing content.
• Contribute to the development of training materials, product guides, product specifications, customer communications, video scripts, schematics, and more.
• Continuously seek opportunities to improve content quality and effectiveness.

Responsibilities

• Content Creation: Produce clear, concise, and engaging product content for various audiences and platforms, including but not limited to product guides, training courses, reference portals, animation transcripts and customer communications.
• Content Governance: structure, organize and maintain all published product materials on the Entersekt Knowledge Centre (online reference portal).
• Information Gathering: Actively seek out information from internal wiki resources, engineers and technical personnel to inform content development.
• Concept Synthesis & Structuring: Distill complex technical concepts into an understandable structure and product messaging. This may include supporting diagrams, visuals, or customer communications.
• Management & Coordination: Manage collaboration with team members and stakeholders to ensure content accuracy and consistency. Balance multiple tasks including drafting, reviewing, and finalizing content, while meeting deadlines.
• Stakeholder Communication: Present concepts to management for deliberation and incorporate feedback effectively.
• Quality Assurance: Edit and proofread content to maintain high standards of quality and professionalism.

Skills and Experience

Successful candidates for this role will generally possess the following qualifications and skills:

• Experience: 3+ years in product content creation, preferably in SaaS technology or payments industries.
• Technical Acumen: Ability to understand, structure and communicate complex digital products and authentication methods. 
• Proactive Inquiry: Skilled at asking pertinent questions to extract necessary information from technical teams.
• Writing Skills: Exceptional writing and editing abilities, with a focus on clarity and audience engagement.
• Industry Knowledge: Familiarity with, or ability to learn quickly about, digital 3DS products, fraud risk products and customer authentication products.
• Audience Adaptability: Proven ability to tailor content for various audiences and comprehend their unique needs.
• Collaboration: Strong track record of working effectively within cross-functional teams.
• Tools & Software: Highly proficient in Office 365 across Word, PowerPoint, Excel and OneDrive. Proficiency with technical content writing like Markdown and PlantUML preferred. Understanding of Gitlab and VuePress hosting is a plus.
• Education: Bachelor’s degree. 

Personality Attributes

• Communicative: Excellent interpersonal skills with the ability to articulate ideas clearly and effectively.
• Inquisitive: Naturally curious and unafraid to seek clarification to fully understand complex topics.
• Self-Reliant: Able to independently gather and synthesize information without over-reliance on others.
• Detail-Oriented: Meticulous attention to detail in all aspects of work.
• Organized: Strong organizational skills, capable of managing multiple priorities and projects.
• Proactive: A strong sense of initiative and the ability to work independently.
• Creative: Innovative thinker who can bring fresh ideas to content development.
• Adaptable: Flexible and able to thrive in a fast-paced, dynamic environment.

Data Analyst - Cape Town

We’re looking for a Data Analyst to join our team here at ClearScore in Cape Town. You will join the team in delivering insight, analysis and recommendations which allow ClearScore to rapidly scale and deliver a seamless experience for our users. Analysts play a key role within ClearScore, driving strategy and key decision-making, which ultimately benefits our users, partners, and other teams within the business. 

ClearScore has an amazing analytical community which includes Data Analysts, Scientists and Engineers. The community works collaboratively to ensure a landscape in which team members can develop their full potential and deliver maximum business impact.

ClearScore is both a free credit score and report service and the UK’s leading consumer credit marketplace. In this role, you will play a key role in global analytics and insight generation across key marketing and registration initiatives - owning performance measurement, driving experimentation and strategy to unlock user-scale and revenue growth.

For more information on our tech stack check out our 2026 Tech Radar , how we work is summarised in our Engineering Principles and we have many other Tech Blogs on Medium.

What you will be doing:

• Partner with Marketing, Product and Commercial teams to generate insights that shape our marketing strategy and decision-making.
• Design and analyse experiments to improve user experience, volume and maximise user value generation
• Conduct deep-dive strategic analyses to identify growth opportunities across the marketing funnel.
• Presenting your analysis or recommendations to stakeholders at various levels across the business

Skills we'd love you to have

• You must possess SQL and Excel skills. Knowledge of dbt, python, and analytical tools such as Amplitude is a plus
• Experience using Domo or other data visualisation tools such as Tableau
• Strong critical thinking skills; being able to evaluate challenging and nuanced data to draw conclusions, build opinions and recommendations
• Strong quantitative and numerical skills
• Ability to plan and prioritise your own workload with a global analytics team
• You have a desire to learn and enjoy working collaboratively, with a desire to contribute to our culture.
• You do not need to fit into a stereotype: we are really committed to closing our gender gap and are actively trying to create an environment where you as an individual can thrive.

ClearScore is on a mission to make the world of personal finance clearer, calmer, and easier to understand. It starts with the free credit score and report but we're about to do so much more.

We want to take the complex financial decisions that people make in their lives and make them easier. We hold one of the biggest FinTech user bases in the world of over 22 million users but run ourselves like little start-ups. You're encouraged to challenge the status quo and fight for the better.

Since our launch in July 2015 in the UK we have expanded our product into South Africa in 2017, and Australia in 2020 and Canada in 2022. Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organization.

We trust you to manage your own time, so we offer flexible work and no fixed desk hours. We don't micromanage and believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

We also have a super-fast and friendly interview process, which is more like having a friendly discussion than being put under a microscope or pressure. We want to know the real you and if you'd be a great fit for us. 

Benefits:

• Holidays – 20 paid holidays (plus public holidays) and a “duvet day” on your birthday
• Pension Fund contribution over and above salary
• Private Medical Insurance
• Eye Tests
• Medial Aid Benefit - over and above salary
• Continued investment into learning and development 
• Flexible work hours and the ability to work from home
• Flexible, generous, and personalised maternity and paternity plans
• Monthly team events and office days out that we get to choose, and company events at the end of each quarter and retro
• Employee Assistance Program
• ClearScore Support Hub
• Perkbox

Equal Opportunities

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

• Levels 1-5: Minimum 2 days per week in-office
• Level 6 and above: Minimum 3 days per week in-office

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
• Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We’re Looking For:

The Director of Executive Education Analytics leads a dedicated Cape Town-based analytics team responsible for the full performance of 2U's Exec Ed portfolio. Reporting directly to the VP of Analytics, this is a senior leadership role with broad scope: you will oversee a team of analysts and managers, own the analytical strategy for the Exec Ed business, and serve as the most senior analytics voice in partner and leadership conversations for this segment. The role sits at the intersection of people leadership, investment management, and business performance - and requires someone who can operate with authority at both the strategic and operational level.

Responsibilities Include, But Are Not Limited To:

1. Team Management & Development

• Lead and manage the Cape Town Exec Ed analytics team, including a Senior Manager, Lead Analyst (Portfolio), and Senior Analysts.

• Set clear expectations for performance, output quality, and professional development across the team.

• Own the hiring, onboarding, and capability development of direct reports and the broader team beneath them.

• Create a high-performance team culture that is analytically rigorous, partner-oriented, and accountable to outcomes.

• Serve as the escalation point for people, performance, and stakeholder issues within the Exec Ed analytics function.

2. Spend Management & Investment Oversight

• Own the analytical oversight of Exec Ed media investment ensuring spend plans are grounded in performance data, aligned to program goals, and executed correctly by media teams.

• Hold the team accountable to monthly spend plan production and budget management for every program in the Exec Ed portfolio.

• Partner with the Demand Generation and Media teams to ensure investment decisions are informed by full-funnel analytics, not channel metrics alone.

• Provide leadership-level visibility into spend performance, variance from plan, and the analytical rationale behind investment decisions.

3. Analytics & Program Performance

• Ensure the team delivers rigorous, timely program performance analytics across all Exec Ed offerings - covering funnel performance, submit-to-registration conversion, and cohort-level outcomes.

• Own the registration forecasting function for Exec Ed, ensuring forecasts are accurate, consistently produced, and clearly communicated to business stakeholders.

• Drive the team toward analytical best practices including the use of consistent methodologies, clean data hygiene, and a push toward automation where appropriate.

• Lead or sponsor program performance conversations with senior internal stakeholders, stepping in where Director-level presence is required.

4. Portfolio Performance & Partner Reporting

• Maintain a portfolio-level view of Exec Ed program health - tracking trends, identifying systemic risks, and ensuring leadership has a clear picture of the business at all times.

• Oversee partner reporting ensuring that analytics delivered to university partners are accurate, well-presented, and reflect the full scope of program performance.

• Oversee contact strategy analytics and customer journey analytics for Exec Ed, ensuring the team is building the right frameworks to measure and optimize the learner experience.

• Partner with the VP of Analytics and CMO on portfolio-level strategy, cross-functional priorities, and Exec Ed business planning.

5. .  Cross-Functional Leadership

• • Serve as the senior Exec Ed analytics representative in cross-functional forums involving Finance, Media, Demand Generation, and Partner teams.

  • Partner with the Finance team on program-level financial reporting, forecast alignment, and budget planning.

  • Coordinate with the Degree Analytics team particularly the Portfolio Analytics function, to ensure consistency in methodology and reporting standards across the organization.

  • Represent the analytics function in partner-facing conversations where a Director-level presence is required.

Things That Should Be In Your Background:

• 8+ years of experience in analytics, with at least 3 years leading a team of 4 or more analysts or managers.

• Demonstrated ownership of a business analytics function with accountability for both people and outcomes.

• Strong command of demand generation analytics, media spend management, and enrollment or registration funnel performance.

• Experience engaging with external partners or clients in an analytics capacity  -  you are comfortable in the room with senior stakeholders.

• Ability to operate with autonomy in a Cape Town-based role while maintaining close alignment with US-based leadership.

• Excellent communication skills  -  you present analytical findings clearly and confidently to executive and partner audiences.

• Proficiency in analytics and BI platforms (Tableau, Looker, or equivalent) and strong SQL or equivalent querying skills.

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include: 

• 2 complimentary Getsmarter short courses per year
• Subsidised medical aid with Discovery Health Medical Scheme
• 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
• Employee Assistance Program (EAP)
• Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com. 

About 2U LLC

For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.

About edX

edX is the education movement for restless learners and a leading global online learning platform from 2U, LLC. Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.

Learn more at https://2u.com/careers/
#NoBackRow

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay. 

2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

About us:

We believe the next generation of financial services will be powered by stablecoins.

Founded in 2021, our mission at BVNK is to accelerate global money movement.

We’re building stablecoin-native infrastructure so businesses can move value instantly across borders and networks. With global licenses and T1 bank partnerships, we facilitate billions in transactions for enterprise clients like Worldpay, Deel, LianLian Global, and Rapyd.

Our technology is transforming how businesses operate globally by eliminating payment delays, reducing costs, and unlocking trapped capital. 

We’re a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift.

In 2025, we secured strategic investment from Visa, following our $50 million Series B with Haun Ventures, Coinbase Ventures, Scribble Ventures, DRW Venture Capital, Avenir, and Tiger Global. With the backing of these leading investors, we’re accelerating our growth – and we're looking for smart, ambitious people to help us build the future of financial services.

We're incredibly honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces three years running (most recently in 2025) and to have been recognised by LinkedIn as one of the Top 20 Startups in the UK in 2024.

About this role in the team:

The Merchant Technical Analyst will play a crucial role in supporting BVNK’s merchant base by handling escalated technical and integration queries. This role requires strong analytical skills, the ability to troubleshoot complex issues, and a deep understanding of the BVNK ecosystem, including payment flows, API integrations, and transaction monitoring. The successful candidate will work closely with internal teams such as Engineering, Trading, and Account Management to ensure smooth technical operations for merchants.This role bridges the gap between our customers and our Product/Engineering squads, acting as the "technical first line of defense" to resolve bugs faster, protect engineering bandwidth, and improve product quality through rigorous investigation and technical triaging.

Key Responsibilities:

Technical Support & Escalations:

• Investigate and analyze application/service logs to identify and resolve merchant issues.
• Handle elevated escalations, ensuring timely resolution of complex technical problems.
• Address tasks requiring elevated access, such as:
• Address whitelisting
• Transaction cancellations
• Manage urgent merchant account tech/integration queries, providing prompt resolutions.
• Conduct new merchant introduction calls to answer technical and integration-related questions alongside Dimitar.
• Provide support via Slack and Zendesk tickets, specifically those requiring advanced access and in-depth investigations.
• Log support requests and JIRA tickets for development team escalations and follow through on resolutions.

Advanced Triage & Debugging:

• Deep-dive into logs, investigate API responses, and use developer tools to identify root causes before escalating to Product Engineering.
• Move beyond standard support workflows to investigate the technical "root cause" of merchant issues.
• Reduce the "ping-pong" between teams by handling technical investigations independently.

Engineering Integration:

• Operationally embed with an Engineering Squad, including joining daily standups and participating in bug prioritization.
• Utilize technical terminology to streamline communication with engineering teams.
• Act as a buffer for Product Engineers, allowing them to stay focused on feature delivery with fewer context-switches.

E2E Manual Testing & Quality Assurance:

• Act as a quality gatekeeper by performing end-to-end manual testing of critical user flows.
• Validate paths from a customer perspective before features reach production.
• Report findings to improve product quality and reduce post-release issues.

Monitoring & Incident Handling:

• Monitor internal alerts and take necessary actions when anomalies arise.
• Investigate failed payments (e.g., transaction hash generated but failed on the blockchain) and escalate to Kevin if required.
• Resubmit transaction hashes for successful transactions that are not reflecting in the admin panel.
• Generate and maintain incident reports for tracking and resolution purposes.
• Provide regular visibility into product health and merchant pain points to help squads prioritize fixes effectively (Health Reporting).

Account & Fee Management:

• Amend merchant account details as required.
• Implement fee and spread changes, ensuring updates are made 
• Work closely with the Trading team to address merchant escalations within the Slack channel.

API & Integration Support:

• Assist merchants with basic API integration queries, ensuring smooth onboarding and troubleshooting common integration challenges.
• Handle "small fixes" or script adjustments independently where applicable.
• Leverage AI tools to automate repetitive technical tasks.

Required Skills & Experience:

• Technical Expertise: Understanding of API integrations, payment processing, and blockchain transactions.
• Comfort with (or a strong desire to learn) APIs, databases, and code-reading.
• Ability to use developer tools for investigation and debugging.
• Passionate about AI tools, and desire to use them in day to day job
• Analytical Thinking
• Ability to diagnose and troubleshoot technical issues efficiently.
• The "Detective" Mindset: A passion for finding where things break and explaining why they are breaking.
• Communication Skills: 
• Strong verbal and written communication skills to engage with both merchants and internal stakeholders.
• The ability to translate complex technical issues for merchants and merchant needs for engineers.
• Problem-Solving: Proactive approach to identifying and resolving technical challenges.
• Product & Domain Knowledge:
• Deep understanding of our merchant ecosystem and common pain points.
• Comprehensive knowledge of payment flows, transaction lifecycle, and merchant operations.
• Experience with Tools:
• Graylog, Jira, Zendesk, Slack, Skype
• Blockchain explorers and transaction monitoring tools
• Internal admin panels and support dashboards
• Developer tools for debugging and API investigation
• Previous Experience: 2+ years in a technical support, merchant operations, or fintech environment.
• Bonus: 
• Experience working with cryptocurrency transactions, payment processors, or fintech support teams.
• Experience with E2E testing or quality assurance processes.
• Familiarity with scripting or basic programming concepts.

What you can expect from us:

• Fair and competitive salary at every stage of your growth
• Meaningful ownership in the business through our employee option scheme
• Flexible working hours, with hybrid working at its heart
• A culture built on passionate, growth-minded people
• A flexible approach to holiday
• Opportunities to travel to our offices around the world
• An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.

Data Analyst - Cape Town

We’re looking for a Data Analyst to join our team here at ClearScore in Cape Town. You will join the team in delivering insight and analysis which allow ClearScore to rapidly scale and deliver a seamless experience for our users. Analysts play a key role within ClearScore, driving strategy and key decision-making, which ultimately benefits our users, partners, and other teams within the business. 

ClearScore has an amazing analytical community which includes Data Analysts, Scientists and Engineers. The community works collaboratively to ensure a landscape in which team members can develop their full potential and deliver maximum business impact.

ClearScore is both a free credit score and report service and the UK’s leading consumer credit marketplace. In this role, you will play a key role in analytics and insight generation across key marketplace initiatives -owning performance measurement, driving experimentation and influencing product, and commercial strategy to unlock conversion and revenue growth.

For more information on our tech stack check out our 2026 Tech Radar , how we work is summarised in our Engineering Principles and we have many other Tech Blogs on Medium.

What you will be doing:

•  
• Build and own marketplace performance reporting across conversion, eligibility and revenue
• Partner with Product and Commercial teams to generate insights that shape marketplace strategy and decision-making.
• Design and analyse experiments to improve ranking, user journeys and overall conversion.
• Conduct deep-dive analyses to identify growth opportunities across the marketplace funnel.

Skills we'd love you to have

• You must possess SQL and Excel skills. Knowledge of dbt, python, and analytical tools such as Amplitude is a plus
• Experience using Domo or other data visualisation tools such as Tableau
• Strong quantitative and numerical skills
• Ability to plan and prioritise your own workload and that of your team
• You have a desire to learn and enjoy working collaboratively, with a desire to contribute to our culture.
• You do not need to fit into a stereotype: we are really committed to closing our gender gap and are actively trying to create an environment where you as an individual can thrive.

Why ClearScore?

ClearScore is on a mission to make the world of personal finance clearer, calmer, and easier to understand. It starts with the free credit score and report but we're about to do so much more.

We want to take the complex financial decisions that people make in their lives and make them easier. We hold one of the biggest FinTech user bases in the world of over 22 million users but run ourselves like little start-ups. You're encouraged to challenge the status quo and fight for the better.

Since our launch in July 2015 in the UK we have expanded our product into South Africa in 2017, and Australia in 2020 and Canada in 2022. Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organization.

We trust you to manage your own time, so we offer flexible work and no fixed desk hours. We don't micromanage and believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

We also have a super-fast and friendly interview process, which is more like having a friendly discussion than being put under a microscope or pressure. We want to know the real you and if you'd be a great fit for us. 

Benefits:

• Holidays – 20 paid holidays (plus public holidays) and a “duvet day” on your birthday
• Pension Fund contribution over and above salary
• Private Medical Insurance
• Eye Tests
• Medial Aid Benefit - over and above salary
• Continued investment into learning and development 
• Flexible work hours and the ability to work from home
• Flexible, generous, and personalised maternity and paternity plans
• Monthly team events and office days out that we get to choose, and company events at the end of each quarter and retro
• Employee Assistance Program
• ClearScore Support Hub
• Perkbox

Equal Opportunities

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

• Levels 1-5: Minimum 2 days per week in-office
• Level 6 and above: Minimum 3 days per week in-office

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
•  Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

The L1 Associate Security Analyst is the first line of defence in our Security Operations Center (SOC). You will be responsible for the continuous monitoring of our digital environment, identifying potential threats, and performing initial triage. This role is perfect for a disciplined, high-energy individual who is eager to dive into the "Blue Team" side of operations while maintaining a healthy curiosity for "Red Team" tactics.

What You'll Do:

• Monitor & Triage: Actively monitor SIEM alerts and AV/EDR consoles to identify and escalate suspicious activity.
• Email Defense: Analyze reported phishing attempts and manage Email Security gateways to neutralize inbound threats.
• Cloud Support: Assist in monitoring workloads within Google Cloud (GCP) and AWS to ensure compliance with security baselines.
• AI Integration: Utilize AI-driven security tools to summarize alerts and automate repetitive documentation tasks.
• Workstation Management: Perform basic security audits and configuration checks within Google Workspace.

What You Bring:

• Experience: 0–2 years in cybersecurity or IT; a strong personal portfolio or lab environment is a plus.
• Technical Knowledge: Foundational understanding of the SDLC and how security fits into the development pipeline.
• Tools: Exposure to any major SIEM or EDR platform.
• Soft Skills: Highly motivated and disciplined; able to follow complex playbooks while working independently during quiet shifts.
• Interest: A demonstrated passion for either Red or Blue teaming.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As an L2 Security Analyst, you move beyond the "what" and into the "how" and "why." You will handle escalated incidents that require deep technical dives and proactive measures. You are expected to be a self-starter who can manage complex security projects independently, specifically focusing on our SASE/SSE architecture and advanced Cloud environments.

What You'll Do:

• Advanced Investigation: Lead deep-dive forensics for escalated alerts from L1, determining the root cause and scope of breaches.
• Threat Hunting: Conduct proactive threat hunting missions across AWS and Google Cloud to find "living off the land" attackers.
• Infrastructure Security: Manage and optimize SASE/SSE policies to ensure secure access for our remote workforce.
• Secure SDLC: Partner with DevOps to integrate security scanning and best practices into the SDLC.
• AI Implementation: Lead the implementation of AI/Machine Learning models for predictive threat detection and behavioral analysis.

What You Bring:

• Experience: 2-5 + years of dedicated experience in a SOC or Incident Response role.
• Cloud Mastery: Proven experience securing and auditing Google Cloud and AWS environments.
• Advanced Tooling: Expertise in configuring SIEM correlation rules and fine-tuning AV/EDR policies to reduce false positives.
• Independence: Proven ability to work independently, managing long-term security projects with minimal supervision.
• Education: Knowledge of both Red Team (offensive) and Blue Team (defensive) methodologies to better anticipate adversary moves.

Benefits and Perks: 

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

About us:

We believe the next generation of financial services will be powered by stablecoins.

Founded in 2021, our mission at BVNK is to accelerate global money movement.

We’re building stablecoin-native infrastructure so businesses can move value instantly across borders and networks. With global licenses and T1 bank partnerships, we facilitate billions in transactions for enterprise clients like Worldpay, Deel, LianLian Global, and Rapyd.

Our technology is transforming how businesses operate globally by eliminating payment delays, reducing costs, and unlocking trapped capital. 

We’re a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift.

In 2025, we secured strategic investment from Visa, following our $50 million Series B with Haun Ventures, Coinbase Ventures, Scribble Ventures, DRW Venture Capital, Avenir, and Tiger Global. With the backing of these leading investors, we’re accelerating our growth – and we're looking for smart, ambitious people to help us build the future of financial services.

We're incredibly honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces three years running (most recently in 2025) and to have been recognised by LinkedIn as one of the Top 20 Startups in the UK in 2024.

About the role:

BVNK is establishing a centralised Response Management Office (RMO) to transform how RFIs (Request for Information), RFPs (Request for Proposal), and DDQ (Due Diligence Questionnaire) activity is managed across the business.

This is a unique opportunity to join a newly created function at its formative stage and play a hands-on role in shaping how it operates, scales, and delivers impact across BVNK. You won’t just execute processes - you’ll help define, refine, and elevate them to the standard of excellence required to win strategic enterprise clients.

The goal: find broken things and fix them. That includes processes that shouldn’t exist, decisions that haven’t been revisited (but should have been), and tools that are slowing everyone down.

As a Response Management Analyst, you will help build and scale the operating system that drives operational excellence across RFx, DDQs, and commercial processes. Previous experience in a similar role is a plus - but not required. We are looking for someone who is hungry to learn, eager to grow in a fast-paced environment, passionate about AI and automation, highly detail-oriented, an out-of-the-box thinker, and excited to create something new with high impact.

Key areas of responsibility:

RFx & DDQ Response Management

• Support end-to-end management of RFPs, RFIs, DDQs, and client diligence processes
• Build structured project plans with clear timelines and accountability
• Ensure consistent messaging, formatting, and quality control
• Track SLAs and ensure on-time submissions

Knowledge & Content Management

• Leverage tools such as Loopio to manage and optimise response workflows
• Maintain and enhance the central response knowledge libraries
• Identify content gaps and drive structured refresh cycles
• Standardise high-frequency responses into high-quality, reusable modules
• Develop and maintain self-service diligence packs to streamline routine requests and improve turnaround times

AI & Automation Enablement

• Collaborate on building AI-powered workflows to accelerate response delivery
• Help design scalable automation frameworks for intake, routing, and content generation
• Continuously identify opportunities to reduce manual effort and improve efficiency

Process Engineering & Continuous Improvement

• Support the design, implementation, and ongoing maintenance of SOPs, intake workflows, governance frameworks, and related resources
• Refine processes based on feedback and performance data
• Contribute to building dashboards and tracking systems to measure efficiency, quality, and outcome-based metrics
• Drive consistency, operational rigor, and accountability across the response management function

Cross-Functional Stakeholder Engagement

• Build strong, trusted relationships across key business functions, including Commercial, Product, Legal, Compliance, and Operations
• Coordinate and collaborate effectively with internal contributors, providing clear guidance and setting expectations
• Communicate proactively and manage competing priorities to ensure timely and high-quality outcomes

What we are looking for:

Core Traits

• Hungry to learn and grow in a high-impact function
• Passion for AI, automation, and process optimisation
• Exceptional attention to detail and accuracy
• Highly organised and process-driven
• Comfortable managing multiple projects and collaborating with cross-functional stakeholders
• Proactive and works with urgency, ownership, and accountability
• Strong investigative mindset, able to gather, analyse, and synthesise complex information effectively
• Thrives in fast-paced, evolving environments, comfortable taking initiative, and adept at building the ship as you sail

Nice to Have

• Exposure to RFPs, RFIs, DDQs, security questionnaires, or proposal management
• Experience in fintech, payments, digital assets, banking, or other regulated environments
• Familiarity with knowledge management tools (e.g., Loopio or similar)
• Background in roles requiring structured research, due diligence, or information analysis

Skills

• Strong written communication and structured thinking
• Project coordination and organisational skills
• Analytical mindset with the ability to identify patterns, gaps, and inefficiencies

What you can expect from us:

• Fair and competitive salary at every stage of your growth
• Meaningful ownership in the business through our employee option scheme
• Flexible working hours, with hybrid working at its heart
• A culture built on passionate, growth-minded people
• A flexible approach to holiday
• Opportunities to travel to our offices around the world
• An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team. 

takealot.com, a leading South African online retailer, is looking for a highly talented Senior Data Analyst to join our team in Cape Town with a specific focus on Customer Experience.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment, and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Group Head: Customer Insights and Engagement

Your mission, should you choose to accept it:

Budget modelling & financial planning

• Develop and maintain comprehensive budget models for Takealot Group Contact Centre operations across all brands
• Create annual, quarterly, and monthly financial forecasts for contact centre costs and resource requirements
• Build cost allocation models distributing shared services across Takealot.com, Sellers, Mr D, TFS etc.
• Analyse cost per contact metrics and efficiency benchmarks across brands and channels
• Support budget planning cycles with detailed financial analysis and scenario modelling
• Track budget variance analysis and provide recommendations for cost optimisation

Cross-Brand Analytics & Optimisation

• Analyse Cross-brand contact centre data, including contact volume patterns, trends, and drivers across all Group brands and channels
• Build predictive models for contact volumes incorporating seasonality, promotions, and business events
• Develop cross-brand benchmarking frameworks for performance, efficiency, and customer satisfaction
• Create unified reporting dashboards showing Group-wide contact centre performance and trends
• Analyse customer journey impacts on contact generation across different brand touchpoints
• Identify opportunities for economies of scale and shared service optimisation

Strategic forecasting & planning

• Produce long-term strategic forecasts for contact centre growth and evolution (1-3 year horizon)
• Model the impact of business initiatives, new product launches, and market expansion on contact volumes
• Analyse seasonal patterns and special events' impact across all brands for strategic planning
• Support strategic decisions on contact centre footprint, technology investments, and capability development
• Create scenario planning models for business growth, market changes, and operational scaling
• Develop capacity planning models linking customer growth projections to resource requirements

Performance Analytics & Insights 

• Develop Group-wide KPI frameworks and performance measurement systems
• Analyse agent productivity, efficiency metrics, and performance trends across brands
• Build customer satisfaction analytics linking CSAT/NPS to operational performance across channels
• Create executive dashboards and reports for senior leadership and brand management
• Conduct deep-dive analyses on operational challenges and improvement opportunities
• Monitor industry benchmarks and best practices for contact centre operations
• Build customer segmentations, enabling agents to make more informed decisions 

Data governance & collaboration

• Establish data standards and definitions for cross-brand contact centre analytics
• Collaborate with Senior Capacity Planner to ensure operational and strategic analytics alignment
• Partner with Finance teams on budget planning, cost allocation, and financial reporting
• Work with business unit teams to understand unique business drivers and operational requirements
• Ensure data quality and consistency across all brand contact centre systems
• Document analytical methodologies and maintain knowledge management systems
• Lead change management initiatives for cross-brand process standardisation

Qualifications and Experience:

• Postgraduate degree (Honours, Masters, or higher) in Statistics, Mathematics, Computer Science, Economics, Business Analytics or related quantitative field with a strong analytical and research methodologies foundation
• Professional certification in financial planning, business analysis, or data analytics
• Contact centre management or customer experience certification (advantageous)
• 5-7 years of experience in commercial analytics, customer experience analysis, or contact centre analytics with demonstrable impact on business outcomes
• Proven experience working with large, complex customer datasets and building predictive business models
• Background in customer service analytics, ticket analysis, contact centre performance measurement, or contact reduction initiatives
• Experience working with contact centre operations and understanding customer experience metrics
• Experience in multi-brand or complex organisational environments 
• E-commerce, retail, or digital marketplace customer service environment experience strongly preferred
• Proven track record in budget variance analysis and cost optimisation delivery
• Experience with growth target setting and performance accountability reporting
• Experience collaborating cross-functionally across teams, including customer service, finance, marketing and operations
• Experience leading analytical projects and influencing senior stakeholders
• Change management experience in implementing standardisation across multiple business units

Skills, Knowledge and Abilities Required:

Financial & analytical skills:

• Advanced financial modelling and budget planning expertise
• Cost accounting and allocation methodology experience
• Forecasting and predictive modelling capabilities (time series, regression, scenario analysis)
• Advanced Excel/Google Sheets with complex financial models and macros
• Advanced statistical forecasting techniques and hypothesis testing

Data & BI skills:

• Advanced SQL and R or Python
• Experience working with Google BigQuery (GBQ) and Looker (or similar platforms)
• Data visualisation and executive dashboard development
• Experience with large datasets and data warehouse environments

Business skills:

• Strategic planning and scenario modelling with long-term business impact assessment
• Cross-brand and multi-business analysis with standardisation and optimisation focus
• Executive presentation and communication skills with senior leadership influence capability
• Process improvement and optimisation methodologies
• Project management and stakeholder coordination across complex organisational structures
• Change management and process standardisation experience in multi-brand environments
• Industry knowledge of e-commerce customer service trends and best practices

Attributes Required:

• Advanced problem-solving abilities with strong diagnostic skills for root-cause analysis and hypothesis-driven investigation
• Deep understanding of contact centre data, business models, and operational metrics
• Strategic thinking capabilities linking analytical insights to business strategy and competitive advantage
• Ability to synthesise complex, multi-source data into actionable business recommendations
• Change management skills for implementing cross-brand standardisation and process improvements
• Understanding of customer journey analytics, omnichannel experience, and e-commerce customer behaviour
• Exceptional storytelling and presentation skills with the ability to influence senior stakeholders and drive decision-making
• Cross-functional leadership capabilities with strong stakeholder management and consensus-building skills
• Executive presence and ability to communicate complex analytical concepts to non-technical audiences
• Strong documentation mindset with focus on process improvement, automation, and knowledge management
• Self-guided learner with strong prioritisation skills, attention to detail under pressure, and a deadline-driven approach
• Ability to manage multiple competing priorities while maintaining quality and accuracy standards
• Can-do attitude with high energy, bias toward action, and passion for brand excellence and customer satisfaction

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, it's all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities to apply.

takealot.com, a leading South African online retailer, is looking for a highly talented Senior Data Analyst to join our team in Cape Town with a specific focus on Customer Experience.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment, and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Group Head: Customer Insights and Engagement

Your mission, should you choose to accept it:

Budget modelling & financial planning

• Develop and maintain comprehensive budget models for Takealot Group Contact Centre operations across all brands
• Create annual, quarterly, and monthly financial forecasts for contact centre costs and resource requirements
• Build cost allocation models distributing shared services across Takealot.com, Sellers, Mr D, TFS etc.
• Analyse cost per contact metrics and efficiency benchmarks across brands and channels
• Support budget planning cycles with detailed financial analysis and scenario modelling
• Track budget variance analysis and provide recommendations for cost optimisation

Cross-Brand Analytics & Optimisation

• Analyse Cross-brand contact centre data, including contact volume patterns, trends, and drivers across all Group brands and channels
• Build predictive models for contact volumes incorporating seasonality, promotions, and business events
• Develop cross-brand benchmarking frameworks for performance, efficiency, and customer satisfaction
• Create unified reporting dashboards showing Group-wide contact centre performance and trends
• Analyse customer journey impacts on contact generation across different brand touchpoints
• Identify opportunities for economies of scale and shared service optimisation

Strategic forecasting & planning

• Produce long-term strategic forecasts for contact centre growth and evolution (1-3 year horizon)
• Model the impact of business initiatives, new product launches, and market expansion on contact volumes
• Analyse seasonal patterns and special events' impact across all brands for strategic planning
• Support strategic decisions on contact centre footprint, technology investments, and capability development
• Create scenario planning models for business growth, market changes, and operational scaling
• Develop capacity planning models linking customer growth projections to resource requirements

Performance Analytics & Insights 

• Develop Group-wide KPI frameworks and performance measurement systems
• Analyse agent productivity, efficiency metrics, and performance trends across brands
• Build customer satisfaction analytics linking CSAT/NPS to operational performance across channels
• Create executive dashboards and reports for senior leadership and brand management
• Conduct deep-dive analyses on operational challenges and improvement opportunities
• Monitor industry benchmarks and best practices for contact centre operations
• Build customer segmentations, enabling agents to make more informed decisions 

Data governance & collaboration

• Establish data standards and definitions for cross-brand contact centre analytics
• Collaborate with Senior Capacity Planner to ensure operational and strategic analytics alignment
• Partner with Finance teams on budget planning, cost allocation, and financial reporting
• Work with business unit teams to understand unique business drivers and operational requirements
• Ensure data quality and consistency across all brand contact centre systems
• Document analytical methodologies and maintain knowledge management systems
• Lead change management initiatives for cross-brand process standardisation

Qualifications and Experience:

• Postgraduate degree (Honours, Masters, or higher) in Statistics, Mathematics, Computer Science, Economics, Business Analytics or related quantitative field with a strong analytical and research methodologies foundation
• Professional certification in financial planning, business analysis, or data analytics
• Contact centre management or customer experience certification (advantageous)
• 5-7 years of experience in commercial analytics, customer experience analysis, or contact centre analytics with demonstrable impact on business outcomes
• Proven experience working with large, complex customer datasets and building predictive business models
• Background in customer service analytics, ticket analysis, contact centre performance measurement, or contact reduction initiatives
• Experience working with contact centre operations and understanding customer experience metrics
• Experience in multi-brand or complex organisational environments 
• E-commerce, retail, or digital marketplace customer service environment experience strongly preferred
• Proven track record in budget variance analysis and cost optimisation delivery
• Experience with growth target setting and performance accountability reporting
• Experience collaborating cross-functionally across teams, including customer service, finance, marketing and operations
• Experience leading analytical projects and influencing senior stakeholders
• Change management experience in implementing standardisation across multiple business units

Skills, Knowledge and Abilities Required:

Financial & analytical skills:

• Advanced financial modelling and budget planning expertise
• Cost accounting and allocation methodology experience
• Forecasting and predictive modelling capabilities (time series, regression, scenario analysis)
• Advanced Excel/Google Sheets with complex financial models and macros
• Advanced statistical forecasting techniques and hypothesis testing

Data & BI skills:

• Advanced SQL and R or Python
• Experience working with Google BigQuery (GBQ) and Looker (or similar platforms)
• Data visualisation and executive dashboard development
• Experience with large datasets and data warehouse environments

Business skills:

• Strategic planning and scenario modelling with long-term business impact assessment
• Cross-brand and multi-business analysis with standardisation and optimisation focus
• Executive presentation and communication skills with senior leadership influence capability
• Process improvement and optimisation methodologies
• Project management and stakeholder coordination across complex organisational structures
• Change management and process standardisation experience in multi-brand environments
• Industry knowledge of e-commerce customer service trends and best practices

Attributes Required:

• Advanced problem-solving abilities with strong diagnostic skills for root-cause analysis and hypothesis-driven investigation
• Deep understanding of contact centre data, business models, and operational metrics
• Strategic thinking capabilities linking analytical insights to business strategy and competitive advantage
• Ability to synthesise complex, multi-source data into actionable business recommendations
• Change management skills for implementing cross-brand standardisation and process improvements
• Understanding of customer journey analytics, omnichannel experience, and e-commerce customer behaviour
• Exceptional storytelling and presentation skills with the ability to influence senior stakeholders and drive decision-making
• Cross-functional leadership capabilities with strong stakeholder management and consensus-building skills
• Executive presence and ability to communicate complex analytical concepts to non-technical audiences
• Strong documentation mindset with focus on process improvement, automation, and knowledge management
• Self-guided learner with strong prioritisation skills, attention to detail under pressure, and a deadline-driven approach
• Ability to manage multiple competing priorities while maintaining quality and accuracy standards
• Can-do attitude with high energy, bias toward action, and passion for brand excellence and customer satisfaction

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, it's all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities to apply.

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

About the team: 

The AML Operations team takes care of the operational aspects of financial crime risk identification matters for Luno's global business. Our mission is to create a world class compliance experience for Luno as well as our customers. We make sure we have the processes and information available that enable us to truly understand our customer risk, we monitor for any external red flags customers may raise when they use Luno and we deal with any questions our business or customers may have on what good looks like. We operate in regional teams around the world with our central team in South Africa.

The role in a nutshell:

You will form part of the Anti-Money Laundering (“AML”) Operations team based in South Africa, and you will report to the AML Operations - Transaction Monitoring Team Lead. Our AML Operations team looks after our global business and consists of a growing team of enthusiastic, energetic Lunauts. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product and Legal teams, servicing the business on an international level together with the teams from Africa, Asia Pacific, Europe and the United States.

Your mission will be:

• Agile execution on key projects and operational delivery of work within the Transaction Monitoring Team, specifically the execution of transaction monitoring alerts, regulatory reporting activities and regulatory requests.
• Knowledge you are required to have and apply
• Working on problems that are varied and which require a review of different factors, applying learned techniques and contributing to analysis and investigation to solve problems for the team, within the AML Policy framework and overall Risk Management and Compliance Programme (“RMCP”).
• Vetting your own work and delivery, communicating progress and escalating blockers to the team
• Supporting internal compliance audits
• Understanding AML regulations and developments in legislation, and pointing out when you suspect that Luno may be in breach of regulations 
• Investigate, Analyse & Execute:
• Creating initial reports/analysis for review 
• Attending to all aspects relating to Travel Rule including customer communications, virtual asset service provider (VASP) due diligence and queue review 
• Navigating and using Chainalysis Reactor effectively to review and assess customer transaction alerts 
• Managing and drafting responses to standard and ad hoc regulatory requests, as well as to banking partners and other ad-hoc requests for information 
• Assisting with in depth transactional investigations into customer profiles 
• Managing customer exits as a result of transactional reviews 
• Finalising and filing reports (subject to review) in respect of outbound regulatory reporting in conjunction with the relevant Money Laundering Reporting Officer (“MLRO”)
• Technological Expertise: Using internal investigation/analytical tools e.g. Chainalysis KYT, Chainalysis Reactor and ComplyAdvantage, to a basic level to conduct in depth investigations or analysis 
• Reporting Writing & Key Risk Indicator (KRI) Management: Compiling clear and accurate reports based on work performed and to contribute to key risk indicators applicable to the functional area.
• Cross-functional / team collaboration & Written / Oral Communication: Developing stable working relationships, internally and externally 
• Business & Anti-Financial Crime Strategic Goals: Providing insights that contribute to the team's strategic direction and ability to understand Luno's function/department strategy.

A little about you:

• Tertiary Education, to the equivalent of graduate
• A minimum of 3 years work experience in an Anti-Money Laundering and Countering Terrorist Financing related field
• Strong analytical mindset 
• Ability to adapt within a fast-paced environment
• Strong attention to detail and experience in process writing and documenting outcomes of reviews and investigations 
• High proficiency in English (please ensure that your application is in English)
• If not a South African citizen, an existing, valid permit to work in South Africa
• Entrepreneurial, strong sense of responsibility and very high level of integrity
• Solid interpersonal, communication and negotiation skills
• Friendly, transparent, articulate and driven to succeed
• Familiarity with cryptocurrencies will be highly advantageous

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

Reporting to the Manager of Customer Operations Systems, the Systems Analyst is the operational backbone of our Customer Operations technology stack. You will own the day-to-day health, configuration, and continuous improvement of the systems that power how we work - most critically our FreshWorks implementation (FreshDesk for ticketing, FreshChat for chat), which supports Support, Success, Compliance, Renewals, Onboarding, and many other teams across impact.com.

This is not a "configure it and walk away" role. Our FreshDesk environment is large, complex, and deeply integrated into our business operations. It serves many teams with distinct workflows, automations, routing rules, SLA configurations, and reporting needs. You will own all of it - ensuring it runs cleanly, scales as the business evolves, and gets simpler over time, not more convoluted.

You will spend your time across three types of work:

1. Systems administration and optimization. You own FreshDesk and FreshChat configuration end-to-end: workflows, automations, groups, fields, rules, integrations, and everything in between. You are constantly looking for ways to simplify, automate, and eliminate manual workarounds. You inherited complexity; your job is to leave behind clarity.
2. Cross-functional process design. You are a business process partner. You work with stakeholders across the company to understand their operational needs, gather requirements, align competing priorities, and design solutions within our tooling. A significant portion of your time will be spent in conversations: understanding what teams actually need, translating that into system design, and getting stakeholder buy-in before you build.
3. Data partnership. The data in our systems powers reporting, dashboards, and AI tools downstream. You play a critical role in ensuring that data is clean, well-structured, and reliable. You partner with our Data team to map and describe data, identify quality issues at the source, and make changes in FreshDesk that improve the integrity of everything built on top of it.
   
   

This role is for someone who is equal parts meticulous and practical. You are the person who notices that a workflow has five unnecessary steps, who asks "why do we have 47 ticket categories when we use 12 of them," and whom it bothers when a process doesn’t match the reality of how people actually work. You are deeply organized, allergic to unnecessary complexity, and energized by the satisfaction of a system that just works.

If you are that person - if you get genuine joy from turning operational chaos into clean, automated systems - this is the role for you.

What You'll Do:

• Systems Administration Expertise: Deep, hands-on administrative experience with enterprise ticketing and chat systems. You must be highly capable of managing complex rules, groups, automations, and workflows within platforms like FreshDesk. You've managed a system at scale - not a simple setup, but one with multiple teams, overlapping workflows, and constant change.
• Business Process Design: Proven ability to analyze complex operational processes, identify inefficiencies, and design streamlined solutions. You don't just configure what people ask for - you push back, simplify, and propose better approaches. You understand that the best system design starts with understanding the business problem, not the tool.
• Cross-Functional Stakeholder Management: Strong experience gathering requirements from multiple teams with competing priorities and translating them into coherent system design. You are comfortable pushing back on senior stakeholders when a request would add unnecessary complexity, and you know how to find the solution that serves multiple teams without creating a mess.
• Data Fluency: Proficiency in SQL and a strong understanding of data structures. You can look at a FreshDesk data export and immediately spot quality issues. You understand how system configuration decisions affect downstream reporting and analysis, and you design with data integrity in mind.
• Technical Fluency: Strong working knowledge of APIs (REST). You should be comfortable discussing endpoint design with vendors and internal engineering teams, understanding integration architecture, and troubleshooting data flow issues between systems. Basic scripting ability (JavaScript, Python) is a plus but not required.
• Documentation & Communication: You can clearly document system configurations, process designs, and data mappings so that your work is understandable and maintainable by others. You can explain complex system behavior to non-technical stakeholders in terms they understand.
• Operational Rigor: You are relentlessly organized. You track changes, maintain configuration documentation, and don't make changes to production systems without understanding the downstream impact. You have a healthy respect for the blast radius of a misconfigured automation rule.

What You Bring:

• Specific, deep expertise managing FreshDesk (or Zendesk) at enterprise scale with multiple teams and complex workflows.
• Experience working within a Customer Operations, Customer Success, or Support organization.
• Direct experience integrating ticketing systems with Salesforce, Jira, or product platforms.
• Familiarity with AI tools and how they interact with operational systems - you don't need to build AI, but understanding how clean data and well-designed processes feed into AI systems is increasingly important in this role.
• Experience with knowledge management tooling and processes - designing how knowledge is structured, maintained, and surfaced to teams.
• A track record of inheriting messy, complex system environments and making them simpler.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-hybrid_CapeTown

About us: 

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

As a Quantitative Software Engineer (Quant Dev) at Luno, you will design, build, and operate the high-performance systems and mathematical models that underpin our trading, pricing, and market-making capabilities.

You will sit at the intersection of quantitative research and production engineering, translating quantitative ideas, models, and strategies into robust, low-latency, production-grade systems that operate reliably in a 24/7 global market. Your work will directly impact liquidity, pricing quality, risk management, and customer outcomes.

Don’t be put off if you don’t tick all of the boxes – they’re a guide based on what we’d love to see 

What stack we work on:

• Kotlin, Swift & Angular
• Go(lang), gRPC
• Kubernetes (EKS), Docker
• CloudFlare, CloudFront, nginx
• MySQL (RDS), Redis (ElastiCache), etc
• Prometheus, Grafana, CloudWatch, Jenkins

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events.
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-DNI

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of Luno’s Market Surveillance team based in Cape Town and will help scale the capability of the team for Luno’s global business with support from a growing team of enthusiastic, energetic Lunauts and through the use of technology and data-driven insights. You will report to the Market Surveillance Manager in South Africa and collaborate with other Anti-Financial Crime and Liquidity team members across multiple regions.

Your mission will be:

Your efforts as a Market Surveillance Analyst will ensure market conduct compliance is upheld by investigating, analysing and responding to surveillance alerts and suspicious trading events. The role will require agile execution on key projects and operational delivery of work within the functional team, while applying structured analysis to inform sound, evidence-based decisions. 

• Knowledge you are required to have and apply:
• Working on varied and often complex problems that require the assessment of multiple factors, applying sound judgement and learned techniques to deliver structured, data-informed analysis and investigation within the Market Surveillance policy framework and the broader Risk Management and Compliance Programme (“RMCP”).
• Vetting your own work and delivery, communicating progress and escalating blockers to the team
• Supporting internal compliance audits and facilitating compliance with regulations to ensure the market is operated in an orderly, fair and transparent manner;
• Understanding Market Surveillance regulations and developments in legislation, and pointing out when you suspect that Luno may be in breach of regulations
• Identify and adequately resolve issues noted on our exchange monitoring software that relate to Market Surveillance responsibilities.
• Investigate, Analyse & Execute:
• Independently escalate a series of alerts into a full-scale investigation, and interpret whether the trading behaviour is risky or explainable by market dynamics
• Analyse transactions, identifying suspicious patterns and behavioural trends, and distinguishing between legitimate and suspicious activities using sound analytical judgement and available data sources
• Adheres to the defined procedure for resolving an investigation or escalating risky activity, able to derive an appropriate recommendation and communicate the outcome
• Identify broader trading patterns or trends emerging across alerts and proactively raise potential systemic risks to the team
• Technological Expertise: 
• Independently uses problem-solving methodologies and available internal and external data tools to conduct structured investigative analysis on trading activity
• Understand, tune and report on trade surveillance rules and thresholds
• Understand market dynamics and root causes of changes affected by the functional area, and how they impact internal and external tools
• Comfortable working with datasets and interpreting quantitative outputs generated by surveillance systems
• Curiosity, Industry Awareness & Crypto Risk Assessment
• Demonstrates a strong interest in the evolving cryptocurrency landscape, staying informed on emerging trends and projects
• Applies critical thinking to assess the legitimacy, risk, and strategic fit of crypto assets under review
• Supports safe and compliant asset listings that align with Luno’s growth strategy and regulatory expectations
• Reporting Writing & Key Risk Indicator (KRI) Management: Compiling clear, accurate and evidence-based reports based on work performed, contributing to key risk indicators and ensuring outputs are supported by reliable data analysis applicable to the functional area as well as filing regulatory reports to ensure compliance and deepening trust with regulators;
• Cross-functional / team collaboration & Written / Oral Communication: Developing stable working relationships, internally and externally and communicating with the wider Financial Crime and Liquidity team to support ad-hoc requests and queries
• Business & Anti-Financial Crime Strategic Goals: Providing insights that contribute to the team's strategic direction and ability to understand Luno's function/department strategy.

A little about you:

• A relevant university degree from a recognised tertiary institution;
• At least 3 years of experience in a financial markets-related role within a trading or compliance environment;
• Ability to adapt within a fast-paced environment;
• Strong analytical, detail-oriented mindset with the ability to interpret and draw insights from data;
• Ability to conduct quantitative analysis using varied information sources to investigate complex financial transactions and trading behaviour;
• If not a South African citizen, an existing, valid permit to work in South Africa;
• A can-do, get-things-done attitude with outstanding problem-solving skills and the ability to conceptualise new ideas;
• Friendly, articulate, sound interpersonal skills and driven to succeed;
• Excellent English communication and writing skills;
• Strong sense of ethics, transparent, responsible and with unwavering integrity.

It will be highly advantageous if you have:

• An SAIFM certification or other relevant certification, such as an RPE specialisation in the SA Financial Market;
• A BSc, BEng, BComm or other relevant qualification from an accredited college/university in Finance, Engineering, Computer Science, Information Systems, Statistics, Math or a related quantitative field of study;
• Have a track record of working in Fintech or Regtech environments;
• Are familiar with and passionate about cryptocurrencies.

Life at Luno:

• A forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Improve body and mind, with excellent private medical insurance.
• Access to Learnably and our additional learning platforms for your personal and professional development.
• Generous maternity/paternity and even paw-ternity for your furry friend.
• Annual Inspiration Day, in addition to your annual leave, which increases based on your length of service! Plus the option to buy and sell leave. 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts.
• Free lunch and snacks.
• 0 fees with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of Luno’s Market Surveillance team based in Cape Town and will help scale the capability of the team for Luno’s global business with support from a growing team of enthusiastic, energetic Lunauts and through the use of technology and data-driven insights. You will report to the Market Surveillance Manager in South Africa and collaborate with other Anti-Financial Crime and Liquidity team members across multiple regions.

Your mission will be:

Your efforts as a Market Surveillance Analyst will ensure market conduct compliance is upheld by investigating, analysing and responding to surveillance alerts and suspicious trading events. The role will require agile execution on key projects and operational delivery of work within the functional team, while applying structured analysis to inform sound, evidence-based decisions. 

• Knowledge you are required to have and apply:
• Working on varied and often complex problems that require the assessment of multiple factors, applying sound judgement and learned techniques to deliver structured, data-informed analysis and investigation within the Market Surveillance policy framework and the broader Risk Management and Compliance Programme (“RMCP”).
• Vetting your own work and delivery, communicating progress and escalating blockers to the team
• Supporting internal compliance audits and facilitating compliance with regulations to ensure the market is operated in an orderly, fair and transparent manner;
• Understanding Market Surveillance regulations and developments in legislation, and pointing out when you suspect that Luno may be in breach of regulations
• Identify and adequately resolve issues noted on our exchange monitoring software that relate to Market Surveillance responsibilities.
• Investigate, Analyse & Execute:
• Independently escalate a series of alerts into a full-scale investigation, and interpret whether the trading behaviour is risky or explainable by market dynamics
• Analyse transactions, identifying suspicious patterns and behavioural trends, and distinguishing between legitimate and suspicious activities using sound analytical judgement and available data sources
• Adheres to the defined procedure for resolving an investigation or escalating risky activity, able to derive an appropriate recommendation and communicate the outcome
• Identify broader trading patterns or trends emerging across alerts and proactively raise potential systemic risks to the team
• Technological Expertise: 
• Independently uses problem-solving methodologies and available internal and external data tools to conduct structured investigative analysis on trading activity
• Understand, tune and report on trade surveillance rules and thresholds
• Understand market dynamics and root causes of changes affected by the functional area, and how they impact internal and external tools
• Comfortable working with datasets and interpreting quantitative outputs generated by surveillance systems
• Curiosity, Industry Awareness & Crypto Risk Assessment
• Demonstrates a strong interest in the evolving cryptocurrency landscape, staying informed on emerging trends and projects
• Applies critical thinking to assess the legitimacy, risk, and strategic fit of crypto assets under review
• Supports safe and compliant asset listings that align with Luno’s growth strategy and regulatory expectations
• Reporting Writing & Key Risk Indicator (KRI) Management: Compiling clear, accurate and evidence-based reports based on work performed, contributing to key risk indicators and ensuring outputs are supported by reliable data analysis applicable to the functional area as well as filing regulatory reports to ensure compliance and deepening trust with regulators;
• Cross-functional / team collaboration & Written / Oral Communication: Developing stable working relationships, internally and externally and communicating with the wider Financial Crime and Liquidity team to support ad-hoc requests and queries
• Business & Anti-Financial Crime Strategic Goals: Providing insights that contribute to the team's strategic direction and ability to understand Luno's function/department strategy.

A little about you:

• A relevant university degree from a recognised tertiary institution;
• At least 3 years of experience in a financial markets-related role within a trading or compliance environment;
• Ability to adapt within a fast-paced environment;
• Strong analytical, detail-oriented mindset with the ability to interpret and draw insights from data;
• Ability to conduct quantitative analysis using varied information sources to investigate complex financial transactions and trading behaviour;
• If not a South African citizen, an existing, valid permit to work in South Africa;
• A can-do, get-things-done attitude with outstanding problem-solving skills and the ability to conceptualise new ideas;
• Friendly, articulate, sound interpersonal skills and driven to succeed;
• Excellent English communication and writing skills;
• Strong sense of ethics, transparent, responsible and with unwavering integrity.

It will be highly advantageous if you have:

• An SAIFM certification or other relevant certification, such as an RPE specialisation in the SA Financial Market;
• A BSc, BEng, BComm or other relevant qualification from an accredited college/university in Finance, Engineering, Computer Science, Information Systems, Statistics, Math or a related quantitative field of study;
• Have a track record of working in Fintech or Regtech environments;
• Are familiar with and passionate about cryptocurrencies.

Life at Luno:

• A forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Improve body and mind, with excellent private medical insurance.
• Access to Learnably and our additional learning platforms for your personal and professional development.
• Generous maternity/paternity and even paw-ternity for your furry friend.
• Annual Inspiration Day, in addition to your annual leave, which increases based on your length of service! Plus the option to buy and sell leave. 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts.
• Free lunch and snacks.
• 0 fees with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.