At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. 

We’re hiring a Client Support Analyst to join our growing global team. You’ll be the front line for clients using our treasury management platform—the person they rely on to solve problems, answer questions, and keep things moving.

You’ll work closely with teams across the business to deliver fast, thoughtful solutions and make sure clients feel supported every step of the way. Along the way, you’ll get hands-on exposure to how leading global organizations manage treasury and financial risk.

WHAT YOU'LL DO:

• Be the front line for our clients and a trusted partner across the business—you’re who people count on when things matter most
• Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions that build trust and long-term relationships
• Manage and prioritize incoming requests to hit SLAs without sacrificing quality (and know when to flex when things get busy)
• Get hands-on with the systems behind the scenes—dig into payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to diagnose and resolve issues
• Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering to solve complex problems and keep clients moving forward
• Escalate when needed with clear, well-documented context that helps Development move quickly
• Spot patterns in client issues and turn them into actionable insights to improve our product, processes, and overall client experience
• Continuously look for ways to make support faster, smarter, and more scalable as we grow
• Provide reliable coverage beyond standard business hours—including weekends and holidays when needed—to ensure clients are consistently supported and critical issues are addressed without delay

WHAT YOU'LL BRING:

• You’re curious and solutions-driven—you like figuring things out and moving fast in environments where priorities shift and no two days look the same
• You break down complex technical issues into clear, actionable steps and communicate them in a way that actually makes sense to clients and teammates
• You’re organized and can juggle multiple priorities without dropping the ball (or letting things stall)
• You build trust quickly and know how to balance strong client advocacy with good judgment
• You sweat the details, take ownership, and care about getting things right
• You’ve worked in B2B technical support, ideally in a SaaS environment, and are comfortable navigating APIs, bank connectivity, and payment formats is a bonus
• You’re a strong troubleshooter who can read logs, dig into issues, and work through complex systems without getting lost
• You have working knowledge of SQL and reporting tools; experience with RSA, Symantec, or similar tools is a nice to have
• Familiarity with treasury, banking, or accounting concepts is a big plus
• You’re comfortable operating in ambiguity, especially when documentation is limited, and you don’t wait around to be told what to do
• You’re proactive, always learning, and constantly looking for ways to improve how things work

DIRECTOR, CUSTOMER MARKETING  

This candidate can reside in the following office locations to fill this position: 

New York, NY - US
Pittsburgh, PA - US
Montreal - Canada
Massy - France

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn 

THE OPPORTUNITY

CONTEXT: 

Ivalua is seeking a strategic and visionary Director, Customer Marketing responsible for shaping how we engage, enable, and expand relationships with our global enterprise customers. In this role, you will drive the overall customer marketing strategy—from onboarding and retention to advocacy and expansion.

ROLE: 

You will architect the content and engagement strategy that connects customers across every stage of the journey: evaluation, onboarding, education, advocacy, and long-term partnership. Working closely with Product Marketing, R&D, Sales, and Customer Success organizations, you will drive platform adoption and satisfaction across a thriving community of users around the world.

WHAT YOU WILL DO WITH US 

Enterprise Lifecycle Marketing & Expansion

• Drive Growth & Retention: Build and lead enterprise-focused lifecycle marketing programs that deepen engagement, drive advanced platform adoption, and accelerate expansion within top global accounts.
• Cross-Functional Collaboration: Partner with Customer Success, Sales, and Product Marketing, R&D teams to identify customer growth opportunities and deliver coordinated go-to-market motions across renewal, upsell, and cross-sell stages.
• Segmentation Strategy: Develop segmentation and journey frameworks for executive, business, and practitioner personas, ensuring tailored messaging and experiences throughout the customer lifecycle.
• Data-Driven Insights: Leverage data and insights to measure health, engagement, and expansion readiness across accounts. Mine market insights to inform strategic marketing decisions and stay ahead of industry trends.

Customer Advocacy & Content Strategy

• Build Champions: Spearhead customer advocacy initiatives aligned to product and solution narratives that amplify our customers' success and foster brand loyalty. You will deliver the requisite case studies, video stories, analyst references, and speaking opportunities needed to drive our next wave of growth.
• Strategic Content: Define and execute a customer content strategy that aligns with enterprise adoption journeys—including success stories, executive narratives, and best-practice thought leadership.
• Global Storytelling: Partner with Corporate Communications and Brand to elevate customer storytelling that showcases innovation and measurable outcomes achieved with Ivalua.
• Executive Programs: Build ongoing executive engagement programs, including roundtables, innovation councils, and strategic listening forums, to inform product direction and strengthen executive alignment.

Events & Community

• Event Strategy: Own the customer event strategy for enterprise audiences—driving participation in flagship experiences (such as Ivalua NOW), regional executive summits, and customer innovation sessions.
• Community Building: Influence and help to shape our customer community events as well as our online community, ensuring a consistent voice of the customer is woven through marketing, sales, and product storytelling.

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Experience: 10+ years of B2B marketing experience, including 5+ years in customer, enterprise, or lifecycle marketing leadership.
• Advocacy Expert: Proven track record of building world-class customer advocacy programs and executive-level engagement programs that drive measurable business impact.
• SaaS Knowledge: Deep understanding of enterprise customer journeys, particularly in SaaS, Procurement, or Supply Chain technology environments.
• Content & Storytelling: Strong background in content strategy, storytelling, and event design for senior audiences.
• Collaboration: Excellent cross-functional leadership skills, with experience collaborating closely with Sales, Customer Success, Product, and Communications teams.
• Global Mindset: Ability to work effectively across different time zones and cultures (US and EMEA).
• Language Skills: English is required as we serve customers throughout Canada from our Montreal location, and a significant majority of business is conducted in English; however, wherever possible, we will support the employee's right to work in French. French proficiency is a strong plus. 

Soft Skills:

• Passion: A passion for elevating the customer experience at every touchpoint.
• Strategic Translation: The ability to engage with executives and translate strategic customer insights into business action.
• Technical Sensibility: You don’t necessarily have a deep technical background, but you love experimenting with new tools and have a personal interest in how AI and innovation drive business value.
• Balance: A balance of creative vision and operational discipline—with a focus on measurable impact, relationship depth, and customer lifetime value.
• Ambiguity: Comfort with breaking new ground on processes and principles in a fast-growing environment.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua):

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

#LI-HYBRID #LI-AP1 #LI-DNI

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Credit team protects Stripe by managing the end-to-end risk of our largest and most complex users. We leverage deep underwriting expertise and data-driven stress heuristics to make informed decisions at every stage of the user lifecycle—from onboarding to loss recovery. Our goal is to enable Stripe’s growth by making confident, calibrated decisions on our highest-exposure users.

What you’ll do

Stripe handles billions of dollars every year for businesses around the world, and the Risk team plays a critical role in the company’s financial and partnership success. As a Credit Analyst Underwriter on the North America Strategy Risk team, you will underwrite and manage a portfolio of our largest and fastest growing businesses in order to facilitate Stripe’s growth objectives while minimizing Stripe’s credit risk. This is a high impact role that involves strong cross-functional partnership with Sales, Legal, Treasury, and Finance.

Responsibilities

• Work directly with our top merchants, from successful venture-backed startups to well established institutions, to evaluate their business models and financial statements
• Provide tailored credit risk recommendations that mitigate Stripe’s exposure, while facilitating partner company growth
• Help manage the portfolio by developing a deep understanding of risk across industries, geographies, and operating models
• Deliver insights to support senior management decisions, ranging from onboarding strategies to merchant pricing analysis 
• Support the refinement of tools and processes to help the team deliver on key performance indicators, such as credit loss targets or portfolio coverage metrics
• Work with internal and external partners to support merchants around the world

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 3+ years of relevant experience with knowledge of commercial credit underwriting, financial risk modeling, and cash flow forecasting
• Bachelor’s degree in Finance, Economics, Statistics, or other related fields 
• Strong knowledge of accounting principles and comfort evaluating financial statements and business models across a range of industries
• Ability to transform business and financial data into cohesive narratives that outline potential credit risks and present dynamic mitigation strategies
• Strong written, verbal, and analytical skills
• Attention to detail while managing priorities in a fast-paced environment
• Ability to comfortably interact with the CFOs and CEOs of our top merchants
• Deep empathy for entrepreneurs running a business, and are motivated to solve problems to empower them

Preferred qualifications

• Strong technical expertise, including demonstrated experience with SQL
• Strong data visualization skills and a passion for data and analysis
• Experience working in tech, or other fast-paced, high-growth environments

About the Role: 

Reporting to the Director, Product Management, the Senior Product Manager manages a complex set of features and/or product and is accountable for their success. This role owns the product roadmap and vision for their teams, defining success criteria and prioritizing initiatives, with high impact. The candidate must have an understanding of US Medicare Home Health (either software product management or agency operations).

Senior Product Managers consistently exhibit curiosity and passion not just for their product and customers, but also for the product process itself, while coaching more junior team members.

A Day in the Life:      

• Lead the strategic vision and product lifecycle of a product line including gathering and prioritizing product and customer requirements, defining the product roadmap, working closely with Engineering, Client Success, Sales and Marketing to ensure revenue and customer satisfaction goals are met.
• Be accountable for the success of the product; balance competing priorities, manage stakeholder expectations, and drive innovation while also delivering a product that meets customer needs and aligns with the company's business goals.
• Deeply understand the market and competitors inside and outside your assigned domain; identify and prioritize opportunities for enhancing existing capabilities and developing new capabilities based on clients’ needs and market trends/gaps.
• Work closely with key stakeholders to define business plans, perform segmentation, targeting, user profiles, market opportunity assessments, cost and pricing analysis, positioning, go-to-market strategy, success evaluation, and integration plans.
• Gather product data, including web analytics, statistics, and consumer trends.
• Determine feature requirements.
• Research customer experiences and demands and work to improve customer experiences.
• Outline a detailed and visible product strategy.
• Define KPIs for features, measure performance, improvement strategies, and core product workflows related to back-office operations. 
• Influence senior stakeholders and executives on specific (mastered) topics.
• Act as the point person for Product Management with clients, partners, and within the company.
• Proactively identify problems and suggest solutions.
• Lead the core positioning, pricing strategy and messaging for the product.
• Deliver product training and demos when required.
• Mentor and have opportunities to formally lead and coach Associate PMs and Product Managers
• Handle and address any escalated concerns, issues or requirements that are complex in nature.

What you bring to the team:    

• 6+ years of experience in a Product Management, Business Analyst, Healthcare Admin, or related role.
• Degree or diploma in Health Administration/Informatics, Nursing, Business, Computer Science or similar.
• Deep understanding and proven experience in US Medicare Home Health (either software product management or agency operations).
• Technical background with experience in software development or web technologies.
• Excellent attention to detail and good problem-solving skills.
• Ability to work in a changing environment with a growth mindset and bias for action.
• Able to work effectively with developers, QA, UX, Technical Support, and Sales as a strong team player.
• Strong skills at gathering and interrupting qualitative product data and consumer feedback.
• Ability to analyze industry trends and competitor behavior.
• Able to quickly identify improved product features and contribute to marketing strategies.
• Proficiency in compiling project status, risk management, and reports.
• Ability to maintain strong customer relations and provide product support.
• Competency in training internal departments on new product features.
• Bilingual in French and English is an asset

#LI-JM1

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".

The PACS Program Administrator is both an experienced technical operator and program owner, responsible for ensuring that Prenuvo’s imaging systems directly support radiologist performance, diagnostic quality, and patient care delivery.

This role owns the operational integrity, optimization, and clinical alignment of PACS and associated imaging workflows across a distributed, multi-site environment. The PACS Administrator serves as the structured liaison between Radiology, Clinical Operations, and Clinical Engineering — ensuring that imaging systems are not only technically functional, but clinically optimized.

This position resides in the Product & Tech function, with dotted-line governance in the Clinical organization because PACS configuration, workflow design, and data integrity directly impact diagnostic accuracy, report turnaround time, patient safety, and radiologist efficiency.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You’ll Do

1. Clinical Workflow Ownership & Optimization

• Serve as the primary PACS contact for radiologists and MRI technologists.
• Configure and maintain worklists, hanging protocols, user roles, and image routing to optimize diagnostic workflows.
• Translate radiologist workflow needs into actionable system configurations.
• Continuously evaluate workflow performance and recommend enhancements that improve efficiency and quality.
• Support onboarding of new radiologists, scanners, and imaging sites to ensure seamless clinical integration.

1. Imaging System Operations & Reliability

• Oversee day-to-day PACS functionality to ensure high availability and uninterrupted clinical operations.
• Monitor system performance, storage capacity, and latency to proactively prevent disruption.
• Troubleshoot PACS, viewer, modality, and integration issues, coordinating with Clinical Engineering and IT as needed.
• Partner on system upgrades, integrations, and testing to ensure clinical readiness prior to deployment.

1. Data Integrity & Image Governance

• Remove duplicate studies and correct metadata discrepancies.
• Merge prior Prenuvo exams and import outside imaging when requested.
• Resolve patient alias discrepancies and incorrect registrations.
• Edit manually registered entries when RIS integration fails.
• Add and validate new imaging sequences as protocols evolve.
• Audit image quality, data integrity, and workflow consistency across sites.

1. Clinical Quality, Compliance & Risk Mitigation

• Support HIPAA compliance and role-based access controls.
• Maintain downtime workflows and disaster recovery readiness.
• Conduct regular audits aligned with clinical quality and regulatory standards.
• Maintain documentation for system configurations, workflow logic, and escalation pathways.
• Participate in validation testing of new imaging tools and workflow changes prior to clinical rollout.

1. Cross-Functional Leadership

• Act as the translator between radiologists and engineering teams.
• Ensure clinical requirements are clearly defined before technical implementation.
• Provide PACS performance updates and insights during clinical operations meetings.
• Maintain structured communication pathways for issue escalation and resolution.

What You’ll Bring

• 5+ years of experience as a PACS Administrator, Imaging Systems Analyst, or similar role
• Direct experience supporting radiologists and advanced imaging workflows
• Strong working knowledge of DICOM standards, image routing, and PACS architecture
• Demonstrated ability to collaborate with engineering, IT, and product teams
• Strong troubleshooting, documentation, and stakeholder management skills 
• Comfort operating in a fast-growing, multi-site healthcare organization
• Ownership mindset with strong accountability to clinical outcomes

Nice-to-have

• Bachelor’s degree in Health Informatics, Information Systems, Healthcare, or equivalent experience
• HL7, FHIR, CIIP, PARCA, and/or vendor-specific PACS certifications preferred

Our Values

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member 
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize 
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable! 
• Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and the flexibility to invest and save for the future on your own terms. While Prenuvo provides access to these plans, the company does not currently offer matching contributions.
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
• The base salary for this role ranges from $105,000 - $120,000 in local currency, depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".

The PACS Program Administrator is both an experienced technical operator and program owner, responsible for ensuring that Prenuvo’s imaging systems directly support radiologist performance, diagnostic quality, and patient care delivery.

This role owns the operational integrity, optimization, and clinical alignment of PACS and associated imaging workflows across a distributed, multi-site environment. The PACS Administrator serves as the structured liaison between Radiology, Clinical Operations, and Clinical Engineering — ensuring that imaging systems are not only technically functional, but clinically optimized.

This position resides in the Product & Tech function, with dotted-line governance in the Clinical organization because PACS configuration, workflow design, and data integrity directly impact diagnostic accuracy, report turnaround time, patient safety, and radiologist efficiency.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You’ll Do

1. Clinical Workflow Ownership & Optimization

• Serve as the primary PACS contact for radiologists and MRI technologists.
• Configure and maintain worklists, hanging protocols, user roles, and image routing to optimize diagnostic workflows.
• Translate radiologist workflow needs into actionable system configurations.
• Continuously evaluate workflow performance and recommend enhancements that improve efficiency and quality.
• Support onboarding of new radiologists, scanners, and imaging sites to ensure seamless clinical integration.

1. Imaging System Operations & Reliability

• Oversee day-to-day PACS functionality to ensure high availability and uninterrupted clinical operations.
• Monitor system performance, storage capacity, and latency to proactively prevent disruption.
• Troubleshoot PACS, viewer, modality, and integration issues, coordinating with Clinical Engineering and IT as needed.
• Partner on system upgrades, integrations, and testing to ensure clinical readiness prior to deployment.

1. Data Integrity & Image Governance

• Remove duplicate studies and correct metadata discrepancies.
• Merge prior Prenuvo exams and import outside imaging when requested.
• Resolve patient alias discrepancies and incorrect registrations.
• Edit manually registered entries when RIS integration fails.
• Add and validate new imaging sequences as protocols evolve.
• Audit image quality, data integrity, and workflow consistency across sites.

1. Clinical Quality, Compliance & Risk Mitigation

• Support HIPAA compliance and role-based access controls.
• Maintain downtime workflows and disaster recovery readiness.
• Conduct regular audits aligned with clinical quality and regulatory standards.
• Maintain documentation for system configurations, workflow logic, and escalation pathways.
• Participate in validation testing of new imaging tools and workflow changes prior to clinical rollout.

1. Cross-Functional Leadership

• Act as the translator between radiologists and engineering teams.
• Ensure clinical requirements are clearly defined before technical implementation.
• Provide PACS performance updates and insights during clinical operations meetings.
• Maintain structured communication pathways for issue escalation and resolution.

What You’ll Bring

• 5+ years of experience as a PACS Administrator, Imaging Systems Analyst, or similar role
• Direct experience supporting radiologists and advanced imaging workflows
• Strong working knowledge of DICOM standards, image routing, and PACS architecture
• Demonstrated ability to collaborate with engineering, IT, and product teams
• Strong troubleshooting, documentation, and stakeholder management skills 
• Comfort operating in a fast-growing, multi-site healthcare organization
• Ownership mindset with strong accountability to clinical outcomes

Nice-to-have

• Bachelor’s degree in Health Informatics, Information Systems, Healthcare, or equivalent experience
• HL7, FHIR, CIIP, PARCA, and/or vendor-specific PACS certifications preferred

Our Values

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member 
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize 
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable! 
• Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions.
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
• The base salary for this role ranges from $120,000 - $135,000 in local currency, depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.

See yourself at Twilio

Join the team as Twilio’s next Security Compliance & Regulatory Affairs Analyst 

About the job

We are actively recruiting for this role to support Twilio’s global security regulatory program and directly support the SCRA Lead in executing and scaling the company’s regulatory strategy.

This position is responsible for independently owning delegated components of regulatory analysis, triage, normalization, and operationalization of global cybersecurity and telecom regulatory obligations (e.g., NIS 2, TSA UK, Singapore IMDA), while contributing to broader program-level initiatives led by the SCRA Lead.

The role operates with high autonomy and is expected to take ownership of assigned workstreams end-to-end, requiring strong critical thinking, defensible regulatory interpretation, designing and executing cross-functional initiatives, and the ability to operate without detailed instruction.

Responsibilities

In this role, you’ll:

• Support the SCRA Lead in executing Twilio’s global security regulatory strategy, including contributing to program design, prioritization, and long-term regulatory planning
• Independently interpret complex and ambiguous regulatory frameworks (e.g., NIS 2, EU transpositions, TSA UK) and provide structured outputs that support Lead-level strategy and decision-making
• Support the development and maintenance of regulatory repositories and systems of record, ensuring accuracy, traceability, and audit readiness
• Execute and continuously improve the Cyber Regulation Intake & Triage process in partnership with Legal, ensuring consistent classification, routing, and lifecycle tracking of regulatory obligations
• Map regulatory requirements to internal control frameworks (e.g., UCF, ISO 27001, internal standards), identifying gaps and supporting Lead-driven control strategy decisions
• Develop regulator-ready and high-quality artifacts, including evidence mappings, control narratives, risk statements, and audit support documentation
• Identify, analyze, and escalate regulatory risks and audit obligations, supporting proactive planning and risk visibility at the program level
• Partner cross-functionally with Legal, Public Policy, R&D, Security, Product, Sales, and Risk teams, supporting the Lead in aligning regulatory interpretation with technical and business implementation
• Drive execution of process improvements, tooling enhancements, and automation initiatives defined by the SCRA program
• Operate with high ownership and accountability, executing work independently while aligning to strategic direction set by the SCRA Lead

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required 

• Experience: 5–8+ years of experience in security compliance, telecom compliance, regulatory affairs, GRC, or related domain within a global technology, cloud, or telecom environment
• Experience: Experience interpreting and operationalizing security frameworks and regulations (e.g., NIS 2, ISO 27001, SOC 2, telecom regulatory regimes)
• Experience: Experience mapping regulatory requirements to control frameworks, policies, and technical implementations
• Technical Domain Expertise: Broad understanding of security architecture, networking, access control, software development, cryptography, and operations. You should be fluent in how security controls are implemented across applications, systems, and cloud platforms to reduce inherent risk.
• Technical Domain Expertise: Ability to analyze ambiguous regulations / regulatory requirements and produce defensible interpretations to support leadership decision-making
• Communication: Strong written communication skills with ability to produce audit-ready and regulator-defensible documentation
• Stakeholder Partnership: Proven ability to collaborate across Legal, Engineering, Security, Product, Sales, and Risk teams in support of program objectives
• Strategic Mindset: High level of self-sufficiency, critical thinking, and ownership, with ability to execute without detailed instruction
• Adaptability: Demonstrated ability to independently execute and deliver complex workstreams end-to-end, while operating under high-level guidance
• Adaptability: Ability to manage multiple concurrent priorities in a global, fast-evolving regulatory landscape

*Desired:

• Technical Domain Expertise: Deep understanding of hybrid cloud environments (AWS/GCP), on-premise infrastructure, APIs, and microservices architectures. Experience in the Telecommunications sector (e.g. telecommunications or CPaaS environments involving messaging, voice, network security) highly preferred.
• Familiarity with primary global regulatory regimes (EU, UK, APAC, LATAM)
• Experience working with regulatory repositories, intake/triage workflows, or compliance automation systems
• Experience supporting external audits or regulator engagements
• High-Octane Individual Contributor: You are a self-starter who takes pride in being a "force multiplier." You have a proven ability to produce high-quality, audit-ready deliverables with minimal oversight.
• Master of Multi-Tasking: Exceptional organizational skills with the ability to context-switch effectively, managing a high volume of concurrent projects and emerging regulations without sacrificing depth or accuracy.
• Collaborative Partner: You don't work in a silo. You are skilled at building bridges across Legal, R&D, Security, and IT, ensuring that Security Regulatory Affairs is integrated as a seamless partner
• Efficiency Expert: You are constantly looking for ways to optimize your own output and team processes, turning manual, repetitive tasks into streamlined, automated successes.
• Executive Presence: Ability to distill granular technical findings into concise, high-level summaries that drive decision-making at the leadership level.

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada. 

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• $120,640 - 150,800 CAD
• Target Bonus Percentage: 15% 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

High-Level Overview

Benevity is seeking a Governance, Risk & Compliance (GRC) Analyst to support and grow our security governance, risk, privacy, and regulatory program. In this role, you will contribute to the execution of Benevity’s GRC program by supporting compliance activities, assisting with risk assessments, contributing to third-party risk management, responding to client due diligence requests, and helping maintain the policies and controls that strengthen trust with our clients, partners, and stakeholders.

Working alongside experienced GRC professionals, you will build your skills in information security, compliance, and risk management while helping ensure Benevity aligns with leading standards, privacy laws, and regulatory requirements. This is a hands-on role with significant learning and growth opportunities across governance, risk, audit, and privacy domains.

What you'll do:

Governance & Policy

• Assist in maintaining and rolling out security and privacy policies, standards, and control frameworks aligned to ISO 27001, SOC 2, NIST, PCI DSS, GDPR, PIPEDA, FINTRAC, and other global regulations.
• Support policy exception management, attestation processes, and identify opportunities for process improvement.

Risk Management

• Assist with enterprise risk assessments, including vendor and process-level reviews.
• Support maintenance of the risk register, track remediation activities, and assist with risk treatment planning.
• Contribute to Benevity’s Third-Party Risk Management (TPRM) program, including vendor onboarding assessments, ongoing monitoring, and remediation tracking.

Compliance & Audit

• Support audit readiness and response efforts for ISO 27001, SOC 2, PCI DSS, GDPR, PIPEDA, FINTRAC, and other frameworks.
• Assist with evidence gathering, control validation, and auditor engagement.
• Leverage GRC platforms to support audit, privacy, and compliance workflows.

Client Support & Sales Enablement

• Support the sales process by responding to client inquiries related to security, privacy, and compliance.
• Complete customer security questionnaires, RFPs, and third-party risk management (TPRM) requests.
• Partner with sales and client success teams to provide timely, accurate responses that build client trust.

Privacy and Regulatory

• Support privacy-related initiatives across jurisdictions (GDPR, PIPEDA, CCPA/CPRA, and others).
• Collaborate with legal and data governance teams to help ensure compliance with data protection and financial crime regulations.
• Assist with FINTRAC-related compliance requirements, including reporting and risk assessments related to AML/ATF obligations.
• Monitor regulatory changes (privacy, AML, financial crime) and help align internal processes accordingly.

Advisory & Awareness

• Partner with business and technical teams to support the embedding of risk and compliance into projects and initiatives.
• Assist in delivering reporting and insights (dashboards, risk metrics, summaries) for leadership.
• Contribute to Benevity’s Security Awareness & Training program, including awareness campaigns, training modules, and phishing simulations.
• Contribute to training, documentation, and awareness activities that strengthen Benevity’s security, privacy, and compliance culture.

What you'll bring:

• 2–4 years of experience in cybersecurity, governance, risk, compliance, or privacy, ideally in a SaaS or technology-driven environment. (For a Junior GRC Analyst, we welcome candidates with 0–2 years of experience, including relevant internship, co-op, or academic project experience.)
• Working knowledge of security, privacy, and regulatory frameworks including ISO 27001, NIST, SOC 2, PCI DSS, GDPR, PIPEDA, FINTRAC, and/or CCPA/CPRA.
• Exposure to or experience with GRC tooling (e.g., OneTrust, Hyperproof, SecurityPal, AuditBoard, Drata) to support policy, risk, audit, privacy, and vendor risk workflows.
• Familiarity with risk assessment methodologies, vendor risk concepts, and compliance evidence gathering.
• Experience or willingness to support client due diligence processes (security questionnaires, RFPs, TPRM).
• Ability to communicate risk, security, privacy, and regulatory concepts clearly to both technical and non-technical stakeholders.
• Strong organizational skills, attention to detail, and a proactive approach to learning and problem-solving.
• An interest in leveraging automation and AI to streamline GRC processes and enhance efficiency is a plus.
• Certifications such as Security+, CISM, CISA, CRISC, or CIPM/CIPP are valued; candidates actively pursuing certification are encouraged to apply.

High-Level Overview

Benevity is seeking a Governance, Risk & Compliance (GRC) Analyst to support and grow our security governance, risk, privacy, and regulatory program. In this role, you will contribute to the execution of Benevity’s GRC program by supporting compliance activities, assisting with risk assessments, contributing to third-party risk management, responding to client due diligence requests, and helping maintain the policies and controls that strengthen trust with our clients, partners, and stakeholders.

Working alongside experienced GRC professionals, you will build your skills in information security, compliance, and risk management while helping ensure Benevity aligns with leading standards, privacy laws, and regulatory requirements. This is a hands-on role with significant learning and growth opportunities across governance, risk, audit, and privacy domains.

What you'll do:

Governance & Policy

• Assist in maintaining and rolling out security and privacy policies, standards, and control frameworks aligned to ISO 27001, SOC 2, NIST, PCI DSS, GDPR, PIPEDA, FINTRAC, and other global regulations.
• Support policy exception management, attestation processes, and identify opportunities for process improvement.

Risk Management

• Assist with enterprise risk assessments, including vendor and process-level reviews.
• Support maintenance of the risk register, track remediation activities, and assist with risk treatment planning.
• Contribute to Benevity’s Third-Party Risk Management (TPRM) program, including vendor onboarding assessments, ongoing monitoring, and remediation tracking.

Compliance & Audit

• Support audit readiness and response efforts for ISO 27001, SOC 2, PCI DSS, GDPR, PIPEDA, FINTRAC, and other frameworks.
• Assist with evidence gathering, control validation, and auditor engagement.
• Leverage GRC platforms to support audit, privacy, and compliance workflows.

Client Support & Sales Enablement

• Support the sales process by responding to client inquiries related to security, privacy, and compliance.
• Complete customer security questionnaires, RFPs, and third-party risk management (TPRM) requests.
• Partner with sales and client success teams to provide timely, accurate responses that build client trust.

Privacy and Regulatory

• Support privacy-related initiatives across jurisdictions (GDPR, PIPEDA, CCPA/CPRA, and others).
• Collaborate with legal and data governance teams to help ensure compliance with data protection and financial crime regulations.
• Assist with FINTRAC-related compliance requirements, including reporting and risk assessments related to AML/ATF obligations.
• Monitor regulatory changes (privacy, AML, financial crime) and help align internal processes accordingly.

Advisory & Awareness

• Partner with business and technical teams to support the embedding of risk and compliance into projects and initiatives.
• Assist in delivering reporting and insights (dashboards, risk metrics, summaries) for leadership.
• Contribute to Benevity’s Security Awareness & Training program, including awareness campaigns, training modules, and phishing simulations.
• Contribute to training, documentation, and awareness activities that strengthen Benevity’s security, privacy, and compliance culture.

What you'll bring:

• 2–4 years of experience in cybersecurity, governance, risk, compliance, or privacy, ideally in a SaaS or technology-driven environment. (For a Junior GRC Analyst, we welcome candidates with 0–2 years of experience, including relevant internship, co-op, or academic project experience.)
• Working knowledge of security, privacy, and regulatory frameworks including ISO 27001, NIST, SOC 2, PCI DSS, GDPR, PIPEDA, FINTRAC, and/or CCPA/CPRA.
• Exposure to or experience with GRC tooling (e.g., OneTrust, Hyperproof, SecurityPal, AuditBoard, Drata) to support policy, risk, audit, privacy, and vendor risk workflows.
• Familiarity with risk assessment methodologies, vendor risk concepts, and compliance evidence gathering.
• Experience or willingness to support client due diligence processes (security questionnaires, RFPs, TPRM).
• Ability to communicate risk, security, privacy, and regulatory concepts clearly to both technical and non-technical stakeholders.
• Strong organizational skills, attention to detail, and a proactive approach to learning and problem-solving.
• An interest in leveraging automation and AI to streamline GRC processes and enhance efficiency is a plus.
• Certifications such as Security+, CISM, CISA, CRISC, or CIPM/CIPP are valued; candidates actively pursuing certification are encouraged to apply.

High-Level Overview

Benevity is seeking a Governance, Risk & Compliance (GRC) Analyst to support and grow our security governance, risk, privacy, and regulatory program. In this role, you will contribute to the execution of Benevity’s GRC program by supporting compliance activities, assisting with risk assessments, contributing to third-party risk management, responding to client due diligence requests, and helping maintain the policies and controls that strengthen trust with our clients, partners, and stakeholders.

Working alongside experienced GRC professionals, you will build your skills in information security, compliance, and risk management while helping ensure Benevity aligns with leading standards, privacy laws, and regulatory requirements. This is a hands-on role with significant learning and growth opportunities across governance, risk, audit, and privacy domains.

What you'll do:

Governance & Policy

• Assist in maintaining and rolling out security and privacy policies, standards, and control frameworks aligned to ISO 27001, SOC 2, NIST, PCI DSS, GDPR, PIPEDA, FINTRAC, and other global regulations.
• Support policy exception management, attestation processes, and identify opportunities for process improvement.

Risk Management

• Assist with enterprise risk assessments, including vendor and process-level reviews.
• Support maintenance of the risk register, track remediation activities, and assist with risk treatment planning.
• Contribute to Benevity’s Third-Party Risk Management (TPRM) program, including vendor onboarding assessments, ongoing monitoring, and remediation tracking.

Compliance & Audit

• Support audit readiness and response efforts for ISO 27001, SOC 2, PCI DSS, GDPR, PIPEDA, FINTRAC, and other frameworks.
• Assist with evidence gathering, control validation, and auditor engagement.
• Leverage GRC platforms to support audit, privacy, and compliance workflows.

Client Support & Sales Enablement

• Support the sales process by responding to client inquiries related to security, privacy, and compliance.
• Complete customer security questionnaires, RFPs, and third-party risk management (TPRM) requests.
• Partner with sales and client success teams to provide timely, accurate responses that build client trust.

Privacy and Regulatory

• Support privacy-related initiatives across jurisdictions (GDPR, PIPEDA, CCPA/CPRA, and others).
• Collaborate with legal and data governance teams to help ensure compliance with data protection and financial crime regulations.
• Assist with FINTRAC-related compliance requirements, including reporting and risk assessments related to AML/ATF obligations.
• Monitor regulatory changes (privacy, AML, financial crime) and help align internal processes accordingly.

Advisory & Awareness

• Partner with business and technical teams to support the embedding of risk and compliance into projects and initiatives.
• Assist in delivering reporting and insights (dashboards, risk metrics, summaries) for leadership.
• Contribute to Benevity’s Security Awareness & Training program, including awareness campaigns, training modules, and phishing simulations.
• Contribute to training, documentation, and awareness activities that strengthen Benevity’s security, privacy, and compliance culture.

What you'll bring:

• 2–4 years of experience in cybersecurity, governance, risk, compliance, or privacy, ideally in a SaaS or technology-driven environment. (For a Junior GRC Analyst, we welcome candidates with 0–2 years of experience, including relevant internship, co-op, or academic project experience.)
• Working knowledge of security, privacy, and regulatory frameworks including ISO 27001, NIST, SOC 2, PCI DSS, GDPR, PIPEDA, FINTRAC, and/or CCPA/CPRA.
• Exposure to or experience with GRC tooling (e.g., OneTrust, Hyperproof, SecurityPal, AuditBoard, Drata) to support policy, risk, audit, privacy, and vendor risk workflows.
• Familiarity with risk assessment methodologies, vendor risk concepts, and compliance evidence gathering.
• Experience or willingness to support client due diligence processes (security questionnaires, RFPs, TPRM).
• Ability to communicate risk, security, privacy, and regulatory concepts clearly to both technical and non-technical stakeholders.
• Strong organizational skills, attention to detail, and a proactive approach to learning and problem-solving.
• An interest in leveraging automation and AI to streamline GRC processes and enhance efficiency is a plus.
• Certifications such as Security+, CISM, CISA, CRISC, or CIPM/CIPP are valued; candidates actively pursuing certification are encouraged to apply.

High-Level Overview

Benevity is seeking a Governance, Risk & Compliance (GRC) Analyst to support and grow our security governance, risk, privacy, and regulatory program. In this role, you will contribute to the execution of Benevity’s GRC program by supporting compliance activities, assisting with risk assessments, contributing to third-party risk management, responding to client due diligence requests, and helping maintain the policies and controls that strengthen trust with our clients, partners, and stakeholders.

Working alongside experienced GRC professionals, you will build your skills in information security, compliance, and risk management while helping ensure Benevity aligns with leading standards, privacy laws, and regulatory requirements. This is a hands-on role with significant learning and growth opportunities across governance, risk, audit, and privacy domains.

What you'll do:

Governance & Policy

• Assist in maintaining and rolling out security and privacy policies, standards, and control frameworks aligned to ISO 27001, SOC 2, NIST, PCI DSS, GDPR, PIPEDA, FINTRAC, and other global regulations.
• Support policy exception management, attestation processes, and identify opportunities for process improvement.

Risk Management

• Assist with enterprise risk assessments, including vendor and process-level reviews.
• Support maintenance of the risk register, track remediation activities, and assist with risk treatment planning.
• Contribute to Benevity’s Third-Party Risk Management (TPRM) program, including vendor onboarding assessments, ongoing monitoring, and remediation tracking.

Compliance & Audit

• Support audit readiness and response efforts for ISO 27001, SOC 2, PCI DSS, GDPR, PIPEDA, FINTRAC, and other frameworks.
• Assist with evidence gathering, control validation, and auditor engagement.
• Leverage GRC platforms to support audit, privacy, and compliance workflows.

Client Support & Sales Enablement

• Support the sales process by responding to client inquiries related to security, privacy, and compliance.
• Complete customer security questionnaires, RFPs, and third-party risk management (TPRM) requests.
• Partner with sales and client success teams to provide timely, accurate responses that build client trust.

Privacy and Regulatory

• Support privacy-related initiatives across jurisdictions (GDPR, PIPEDA, CCPA/CPRA, and others).
• Collaborate with legal and data governance teams to help ensure compliance with data protection and financial crime regulations.
• Assist with FINTRAC-related compliance requirements, including reporting and risk assessments related to AML/ATF obligations.
• Monitor regulatory changes (privacy, AML, financial crime) and help align internal processes accordingly.

Advisory & Awareness

• Partner with business and technical teams to support the embedding of risk and compliance into projects and initiatives.
• Assist in delivering reporting and insights (dashboards, risk metrics, summaries) for leadership.
• Contribute to Benevity’s Security Awareness & Training program, including awareness campaigns, training modules, and phishing simulations.
• Contribute to training, documentation, and awareness activities that strengthen Benevity’s security, privacy, and compliance culture.

What you'll bring:

• 2–4 years of experience in cybersecurity, governance, risk, compliance, or privacy, ideally in a SaaS or technology-driven environment. (For a Junior GRC Analyst, we welcome candidates with 0–2 years of experience, including relevant internship, co-op, or academic project experience.)
• Working knowledge of security, privacy, and regulatory frameworks including ISO 27001, NIST, SOC 2, PCI DSS, GDPR, PIPEDA, FINTRAC, and/or CCPA/CPRA.
• Exposure to or experience with GRC tooling (e.g., OneTrust, Hyperproof, SecurityPal, AuditBoard, Drata) to support policy, risk, audit, privacy, and vendor risk workflows.
• Familiarity with risk assessment methodologies, vendor risk concepts, and compliance evidence gathering.
• Experience or willingness to support client due diligence processes (security questionnaires, RFPs, TPRM).
• Ability to communicate risk, security, privacy, and regulatory concepts clearly to both technical and non-technical stakeholders.
• Strong organizational skills, attention to detail, and a proactive approach to learning and problem-solving.
• An interest in leveraging automation and AI to streamline GRC processes and enhance efficiency is a plus.
• Certifications such as Security+, CISM, CISA, CRISC, or CIPM/CIPP are valued; candidates actively pursuing certification are encouraged to apply.

ABOUT THIS ROLE:

We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable.

Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, PSAs offer a world class support experience for D2L Administrators with varying degrees of technical expertise across the Enterprise, Higher Education, and K-12 segments.

Successful candidates must have strong analytical skills and be creative problem solvers.  They will be able to make accurate risk assessments and demonstrate above-average attention to details and competencies.  They are excellent communicators and are comfortable discussing technical issues with clients whose technical expertise may vary.  

HOW YOU'LL MAKE AN IMPACT:

• Utilize electronic communication by chat, phone, email, or assignment through case tracking system to interact with users facing technical issues, effectively identifying and documenting the problems they are encountering
• Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documents
• Identify and correct improperly configured installations
• Replicate, diagnose, and resolve technical problems experienced by users, employing troubleshooting techniques to ensure prompt resolution
• Create, update, and resolve support cases within defined Service Level Objectives 
• Improve product/tool design and functionality through creation of Software Defect reports and Feature Enhancement reports 
• Create Support documentation, including FAQs and both internal and client-facing Knowledge-based Articles 
• Participate in collaborative troubleshooting sessions to identify root causes of complex issues 
• Participate in a shift rotation including weekdays, evenings, and weekends based on Eastern Time 
• Perform other duties as assigned by Manager 

WHAT YOU'LL BRING TO THE ROLE:

• Fluency in English and Canadian French is required

Desired Competencies:

• Ability to learn and adapt to new tools and products quickly  
• Strong ability to recognize patterns 
• Ability to work individually and in collaboration with colleagues 
• Ability to work well in a fast-paced environment 
• Demonstrable ability to multitask both independently and within a team 
• Ability to identifying trends and make suggestions for technical modifications to resolve existing and future problems
• Excellent research capabilities

Desired Skills: 

• Strong ability to write, interpret, and debug SQL queries on demand  
• Working knowledge of
  • Web services (SOAP and REST), XML, HTML, ASP, ASPX, C#, .NET, JAVA, JavaScript, and Microsoft tools and technologies 
  • Active Directory, Office 365 Suites, OAuth, LDAP, and SAML solutions. 
  • Web applications and how they work at a high level (web servers, database servers, client-to-server communication) 
  • Wireshark, Fiddler, and other browser based diagnostic and reporting tools  
• Communicate technical and complex information in verbal and written form 
• Strong customer service skills
• Keen attention to detail and organization skills 
• Excellent time management and prioritization skills 
• Strong analytical and decision-making skills 
• Excellent problem-solving and navigational skills

Desired Experience:

• Experience working with Microsoft SQL 
• Some experience providing customer service  
• Relevant work experience in a similar role
  • Experience working in a Helpdesk environment is considered an asset 
• LMS experience – user, administration, and/or support is considered an asset 
• Experience with Salesforce or any other ticketing system is an asset 

Education Recommendations:

• Bachelor's degree in Computer Science or equivalent technical experience 

This position is to fill an existing vacancy

We’re seeking a transformational Vice President, Professional Services to serve as a core member of Hootsuite’s Global Customer Leadership Team. This role is not a traditional services delivery role - it is a business-building mandate. Reporting to the Chief Customer Officer, you’ll be accountable for defining the vision, owning the strategy, and scaling Professional Services as a high impact, revenue-generating growth engine.

The VP, Professional Services will own the end-to-end services P&L, architect the long-range vision for how services accelerate IQRR and GRR. As a key member of the Customer Office, this role will serve as a strategic partner in shaping Hootsuite’s go-to-market strategy, influencing product investment priorities, and strengthening Hootsuite’s overall retention model. You will be expected to influence at the board level, represent Hootsuite externally as an industry thought leader, and build the next generation of Professional Services talent and capability.

WHAT YOU’LL DO:

• Define the multi-year services portfolio strategy: modernize  existing offerings, identify whitespace, and build new service lines that expand Hootsuite’s commercial footprint and deepen customer reliance on the Hootsuite platform.
• Establish Professional Services as a measurable revenue growth driver, directly tied to business outcomes, by creating commercial linkages between services investment and ARR expansion, renewal uplift, and NRR improvement.
• Lead initiatives that structurally improve PS margins through automation, AI-assisted delivery, scaled onboarding programs, and partner leverage, while protecting the premium customer experience.
• Drive a metrics-first operating culture: define leading indicators of delivery success and customer health, build dashboards that create real-time visibility, and hold the organization accountable to outcomes.
• Partner with RevOps and Finance to build robust, reliable PS forecasting models and ensure PS performance metrics are aligned with company-level revenue targets, investor reporting, and board narratives.
• As the executive leader accountable for Professional Services strategy, drive the first-year retention, designing services engagement models that accelerate time-to-value while structurally eliminating early churn risk.
• Build predictive churn models and retention frameworks informed by implementation health, adoption signals, and services consumption analytics - and leverage these insights to proactively influence the company-wide retention strategy.
• Establish services attach benchmarks, consumption thresholds, and outcome-based delivery standards that create replicable retention outcomes across segments and geographies.
• Translate services performance data into actionable insights for the ELT, influencing product roadmap decisions, CS motion design, and growth strategy.
• Serve as a strategic partner and peer to Sales, Customer Success, Support, and Product leaders - not merely a cross-functional collaborator, but a co-owner of the post-sale revenue motion.
• Drive services-to-sales alignment by designing pre-sales PS engagement models, enhancing solution design capabilities, and developing commercial packaging that accelerates deal velocity and improves deal quality.
• Champion services innovation, including partner-led models, standardized  service offerings, and AI-enabled execution - to scale PS capacity without proportional headcount growth.
• Represent Hootsuite externally as a professional services thought leader; at industry events, with strategic customers, and with analyst and investor audiences,  elevating Hootsuite’s brand in the services market.
• Define the long term Professional Services talent model, including the skills, structure, and leadership capabilities required to deliver at scale across global markets and customer segments.
• Hire, develop, and retain exceptional PS leaders, cultivating a culture of customer obsession, commercial accountability, continuous learning, and inclusive excellence.
• Drive organizational design decisions that optimize for delivery quality, margin, and scalability, including span of control, specialization models, and geo-based resource allocation.

WHAT YOU’LL NEED:

• 15+ years of progressive leadership experience in technology services, including 10+ years in SaaS with deep expertise in professional services delivery, customer onboarding, and retention strategy.
• Demonstrated success driving IQRR, GRR, and customer health metrics through strategic services design and execution.
• Proven experience leading a services organization, with accountability for revenue, margin, utilization, and investment decisions.
• Expertise in building global service delivery teams at scale, with focus on margin optimization, utilization management, and service innovation.
• Deep experience partnering with Sales and Customer Success teams to align service delivery with commercial outcomes and account strategy.
• Strong operational acumen, with experience owning and optimizing complex project portfolios across multiple geographies and segments. Ability to translate operational data into strategic narrative - for internal ELT audiences, board presentations, and external customer and partner stakeholders.
• Executive presence and influence: proven ability to drive cross-functional alignment, manage senior stakeholders, and act as a key voice in revenue planning.
• High EQ, inclusive leadership mindset, and a track record of building and scaling high-performing, diverse teams.
• Passion for customer value and continuous improvement, balanced with strong business acumen and commercial rigor.
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers to meet their needs
• Resilience & Adaptability: can effectively cope with change, finding ways to advance work and projects
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-IA #LI-Hybrid

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We are seeking a Principal Technical Risk Analyst to lead and mature Toast’s Technical Risk Program. This role will report to the Sr. Director of Technical Governance, Risk, & Compliance and is part of the Information Security Organization.  This is a high-impact, senior individual contributor role responsible for owning the end-to-end cyber risk management program, including risk identification, assessment, reporting, and integration into enterprise risk and leadership decision-making. This role is not about maintaining a process — it is about building, operationalizing, and leading a program that drives real business decisions and outcomes.

You will partner closely with:

• Enterprise Risk Management (ERM)
• Security Engineering, Infrastructure, and Product teams
• Technical Compliance and Governance teams
• Senior leadership and executive forums

You will play a key role in advancing and scaling our Technical Risk program, further strengthening our data-driven approach to risk management and enabling informed, timely decision-making across the business.

A day in the life (Responsibilities)

Own and Lead the Technical Risk Program

• Own the end-to-end cyber risk lifecycle: risk identification, assessment, prioritization, mitigation tracking, and reporting
• Establish and operationalize a scalable risk operating model (risk discovery → intake → assessment → reporting → monitoring)
• Ensure the program operates with a predictable cadence, clear ownership, and strong execution rigor
• Drive adoption of the program across Security, Product, Engineering, and Infrastructure teams

Lead Technical Risk Management Across the Lifecycle

• Lead the end-to-end technical risk management lifecycle through close partnership with cross-functional stakeholders
• Establish and scale risk discovery mechanisms, including:
• Stakeholder engagement across Engineering, Product, Infrastructure, and Security
• Inputs from audits, incidents, assessments, and external signals
• Ensure continuous identification and prioritization of emerging and high-impact risks
• Translate technical issues into clear, business-relevant risk narratives
• Act as a trusted partner and challenger, influencing stakeholders to drive timely risk mitigation and resolution

Drive Risk Program Maturity and Transformation

• Lead the evolution of the technical risk program to support scale, consistency, and improved visibility In partnership with ERM, operate within, suggest enhancements to, and manage the following:
• Risk taxonomy and classification models
• Risk assessment and prioritization frameworks
• Risk-to-control mapping (linking risks to the controls and a Common Controls Framework)
• Own and evolve the use of Optro (fka AuditBoard) RiskOversight as the system of record
• Improve data quality, reporting capabilities, and workflow scalability
• Operationalize the program within AuditBoard RiskOversight (Optro) as the system of record
• Build scalable processes that enable automation, reporting, and  AI use cases

Enable Risk Governance and Decision Making Through Risk Insights

• Develop and deliver clear, executive-ready risk reporting and dashboards
• Manage and lead the Technical Risk Subcommittee and related governance forums:
• Prepare committee materials to ensure meetings are structured, actionable, and decision-oriented
• Clearly articulate risks, impacts, and recommended actions
• Provide leadership with:
• Visibility into top risks, mitigation plan progress, and trends
• Clear trade-offs and prioritization inputs
• Partner with Enterprise Risk Management (ERM) to align on risk taxonomy, reporting, and governance

Communicate, report, and escalate upward to the Enterprise Risk and Compliance Committee (ERCC)


What you'll need to thrive (Requirements)

Core Experience

• 8–12+ years of experience in Technical Risk, Security GRC, ERM, or related fields
• Proven experience owning and leading a technical/cyber risk program
• Strong understanding of:
• Cybersecurity domains (cloud, infrastructure, IAM, application security)
• Risk frameworks (NIST CSF, ISO 27001, etc.)
• Experience operating in high-growth, complex, cloud-based environments

Program Leadership & Execution

• Demonstrated ability to:
• Build and operationalize programs from 0 → 1 and 1 → scale
• Drive predictable execution cadence and rigor
• Translate ambiguity into structured, executable plans
• Strong program management discipline (planning, tracking, follow-through)

Risk & Analytical Thinking

• Ability to:
• Translate technical issues into clear risk narratives and business impact
• Prioritize risks based on impact and likelihood
• Drive data-informed decision-making

Communication & Influence

• Exceptional communication skills:
• Executive-ready written and verbal communication
• Ability to structure updates: What / So What / Now What / Decision Needed
• Proven ability to influence:
• Senior stakeholders
• Cross-functional teams without direct authority

Tooling & Systems

• Experience with GRC tools such as:
• Optro (fka AuditBoard-preferred), ServiceNow GRC, Workiva, etc.
• Ability to:
• Drive tool adoption and configuration
• Translate business processes into scalable system workflows

Special Sauce or Bonus Ingredients (Nice-to-Haves)

• Experience integrating technical risk into ERM programs
• Experience building risk dashboards, metrics, and reporting frameworks
• Familiarity with automation, AI, or data-driven GRC approaches
• Relevant certifications (CISSP, CISM, CISA, CRISC)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-Remote

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We are seeking a Principal Technical Risk Analyst to lead and mature Toast’s Technical Risk Program. This role will report to the Sr. Director of Technical Governance, Risk, & Compliance and is part of the Information Security Organization.  This is a high-impact, senior individual contributor role responsible for owning the end-to-end cyber risk management program, including risk identification, assessment, reporting, and integration into enterprise risk and leadership decision-making. This role is not about maintaining a process — it is about building, operationalizing, and leading a program that drives real business decisions and outcomes.

You will partner closely with:

• Enterprise Risk Management (ERM)
• Security Engineering, Infrastructure, and Product teams
• Technical Compliance and Governance teams
• Senior leadership and executive forums

You will play a key role in advancing and scaling our Technical Risk program, further strengthening our data-driven approach to risk management and enabling informed, timely decision-making across the business.

A day in the life (Responsibilities)

Own and Lead the Technical Risk Program

• Own the end-to-end cyber risk lifecycle: risk identification, assessment, prioritization, mitigation tracking, and reporting
• Establish and operationalize a scalable risk operating model (risk discovery → intake → assessment → reporting → monitoring)
• Ensure the program operates with a predictable cadence, clear ownership, and strong execution rigor
• Drive adoption of the program across Security, Product, Engineering, and Infrastructure teams

Lead Technical Risk Management Across the Lifecycle

• Lead the end-to-end technical risk management lifecycle through close partnership with cross-functional stakeholders
• Establish and scale risk discovery mechanisms, including:
• Stakeholder engagement across Engineering, Product, Infrastructure, and Security
• Inputs from audits, incidents, assessments, and external signals
• Ensure continuous identification and prioritization of emerging and high-impact risks
• Translate technical issues into clear, business-relevant risk narratives
• Act as a trusted partner and challenger, influencing stakeholders to drive timely risk mitigation and resolution

Drive Risk Program Maturity and Transformation

• Lead the evolution of the technical risk program to support scale, consistency, and improved visibility In partnership with ERM, operate within, suggest enhancements to, and manage the following:
• Risk taxonomy and classification models
• Risk assessment and prioritization frameworks
• Risk-to-control mapping (linking risks to the controls and a Common Controls Framework)
• Own and evolve the use of Optro (fka AuditBoard) RiskOversight as the system of record
• Improve data quality, reporting capabilities, and workflow scalability
• Operationalize the program within AuditBoard RiskOversight (Optro) as the system of record
• Build scalable processes that enable automation, reporting, and  AI use cases

Enable Risk Governance and Decision Making Through Risk Insights

• Develop and deliver clear, executive-ready risk reporting and dashboards
• Manage and lead the Technical Risk Subcommittee and related governance forums:
• Prepare committee materials to ensure meetings are structured, actionable, and decision-oriented
• Clearly articulate risks, impacts, and recommended actions
• Provide leadership with:
• Visibility into top risks, mitigation plan progress, and trends
• Clear trade-offs and prioritization inputs
• Partner with Enterprise Risk Management (ERM) to align on risk taxonomy, reporting, and governance

Communicate, report, and escalate upward to the Enterprise Risk and Compliance Committee (ERCC)


What you'll need to thrive (Requirements)

Core Experience

• 8–12+ years of experience in Technical Risk, Security GRC, ERM, or related fields
• Proven experience owning and leading a technical/cyber risk program
• Strong understanding of:
• Cybersecurity domains (cloud, infrastructure, IAM, application security)
• Risk frameworks (NIST CSF, ISO 27001, etc.)
• Experience operating in high-growth, complex, cloud-based environments

Program Leadership & Execution

• Demonstrated ability to:
• Build and operationalize programs from 0 → 1 and 1 → scale
• Drive predictable execution cadence and rigor
• Translate ambiguity into structured, executable plans
• Strong program management discipline (planning, tracking, follow-through)

Risk & Analytical Thinking

• Ability to:
• Translate technical issues into clear risk narratives and business impact
• Prioritize risks based on impact and likelihood
• Drive data-informed decision-making

Communication & Influence

• Exceptional communication skills:
• Executive-ready written and verbal communication
• Ability to structure updates: What / So What / Now What / Decision Needed
• Proven ability to influence:
• Senior stakeholders
• Cross-functional teams without direct authority

Tooling & Systems

• Experience with GRC tools such as:
• Optro (fka AuditBoard-preferred), ServiceNow GRC, Workiva, etc.
• Ability to:
• Drive tool adoption and configuration
• Translate business processes into scalable system workflows

Special Sauce or Bonus Ingredients (Nice-to-Haves)

• Experience integrating technical risk into ERM programs
• Experience building risk dashboards, metrics, and reporting frameworks
• Familiarity with automation, AI, or data-driven GRC approaches
• Relevant certifications (CISSP, CISM, CISA, CRISC)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-Remote

High-Level Overview

Benevity is seeking a Senior Governance, Risk & Compliance (GRC) Analyst to elevate our security governance, risk, privacy, and regulatory posture. In this senior role, you will drive the execution, innovation, and continuous improvement of Benevity’s GRC program. You will lead compliance activities, conduct risk assessments, contribute to third-party risk management, respond to client due diligence requests, support FINTRAC/AML obligations, and influence policies and controls that strengthen trust with our clients, partners, and stakeholders.

As a trusted advisor across teams, you will help ensure Benevity aligns with leading standards, privacy laws, and regulatory requirements while fostering a culture of security, compliance, and accountability. You’ll also mentor junior members of the team, helping to grow Benevity’s next generation of security and compliance professionals, with a focus on developing proactive and innovative approaches to GRC challenges.

What you'll do:

Governance & Policy

• Contribute to the development, maintenance, and rollout of security and privacy policies, standards, and control frameworks aligned to ISO 27001, SOC 2, NIST, PCI DSS, GDPR, PIPEDA, FINTRAC, and other global regulations.
• Support policy approval, exception management, and attestation processes, actively seeking opportunities for process improvement and automation
  
  

Risk Management

• Lead and execute enterprise-wide risk assessments, including vendor and process-level reviews.
• Maintain and improve the risk register, track remediation activities, and support risk treatment planning.
• Contribute to Benevity’s Third-Party Risk Management (TPRM) program, including vendor onboarding assessments, ongoing monitoring, and remediation tracking.
  
  

Compliance & Audit

• Lead audit readiness and response efforts for ISO 27001, SOC 2, PCI DSS, GDPR, PIPEDA, FINTRAC, and other frameworks.
• Coordinate evidence gathering, control validation, and auditor engagement.
• Leverage GRC platforms to streamline audit, privacy, and compliance workflows.

Client Support & Sales Enablement

• Support the sales process by responding to client inquiries related to security, privacy, and compliance.
• Complete customer security questionnaires, RFPs, and third-party risk management (TPRM) requests.
• Partner with sales and client success teams to provide timely, accurate responses that build client trust.
  
  

Privacy and Regulatory

• Support privacy-related initiatives across jurisdictions (GDPR, PIPEDA, CCPA/CPRA, and others).
• Collaborate with legal and data governance teams to ensure compliance with data protection and financial crime regulations.
• Assist with FINTRAC-related compliance requirements, including reporting and risk assessments related to AML/ATF obligations.
• Monitor regulatory changes (privacy, AML, financial crime) and help align internal processes accordingly.

Advisory, Awareness & Mentorship

• Partner with business and technical teams to embed risk and compliance into projects and initiatives.
• Deliver reporting and insights (dashboards, risk metrics, executive summaries) for leadership.
• Lead Benevity’s Security Awareness & Training program, including the design, delivery, and continuous improvement of awareness campaigns, training modules, and phishing simulations.
• Contribute to training, documentation, and awareness activities that strengthen Benevity’s security, privacy, and compliance culture.
• Mentor and coach junior team members, providing guidance, feedback, and knowledge sharing to support their growth and development.

What you'll bring:

• 5+ years of experience in cybersecurity, governance, risk, compliance, or privacy, ideally in a SaaS or high-growth environment.
• Strong knowledge of security, privacy, and regulatory frameworks including ISO 27001, NIST, SOC 2, PCI DSS, GDPR, PIPEDA, FINTRAC, and CCPA/CPRA.
• Hands-on experience with GRC tooling (e.g., OneTrust, Hyperproof, SecurityPal, AuditBoard, Drata) to manage policies, risks, audits, privacy, and vendor risk workflows.
• Proven success in conducting risk assessments, managing vendor risk/TPRM, maintaining risk registers, and driving remediation.
• Experience supporting client due diligence processes (security questionnaires, RFPs, TPRM).
• Ability to clearly communicate risk, security, privacy, and regulatory concepts to both technical and non-technical stakeholders.
• Strong organizational and project management skills with experience leading cross-functional initiatives.
• A demonstrated interest and track record in leveraging automation and AI to streamline GRC processes and enhance efficiency.
• Certifications such as CISM, CRISC, CISSP, CISA, or CIPM/CIPP are highly valued.

Staff Product Marketing Manager, Security

Reporting to the Senior Manager, Product Marketing, this role is a critical lead in Okta’s security journey. We are looking for a Staff Product Marketing Manager who will help tell Okta’s security story in a compelling, cohesive, and relevant way. Your goal is to elevate Okta’s foundational access technologies from a utility to a strategic security imperative, evangelizing the need for identity-centric security in an AI-driven threat landscape.

The ideal candidate will be a unique blend of technologist and business strategist—someone who can dive deep into technical architecture while crafting portfolio-level value propositions that resonate with both CISOs and practitioners. Beyond strategy and content, you must be a self-motivated, execution-oriented individual who stays focused on delivering outcomes in a fast-paced environment.

What you’ll be doing

• Identity Security GTM Strategy: Build and execute the go-to-market strategy for Okta’s foundational access and authentication platform. You will define how core authentication, adaptive policy, and recovery flows serve as the first line of defense against modern identity-based attacks.
• Technical Evangelism & Demos: Move beyond high-level messaging to create "show-not-tell" technical content. You will be responsible for building and delivering product demonstrations, technical reference architectures, and briefs that prove Okta’s security value to technical buyers.
• Security Storytelling: Own the messaging, positioning, and competitive differentiation for our core access technologies. You must take "under-the-hood" technology and turn it into a simple, urgent, and business-focused story that highlights resilience and risk mitigation.
• AI-Driven Identity Leadership: Define the strategy for securing the new wave of AI. This includes establishing Okta's point of view on managing AI agents as identities and ensuring the access layer is hardened for an automated, high-velocity threat landscape.
• Cross-Functional Activation: Partner with Product Management, Engineering, and Sales to build technical buyer-focused assets—including technical comparisons, FAQs, and field enablement materials—specifically designed for the Global 2000.
• Analyst & Industry Presence: Represent Okta at security events to raise our profile and establish a unique POV. Engage with analysts to ensure Okta’s foundational security capabilities are recognized as the core of a modern security posture.

What you’ll bring to the role

• Domain Expertise: 8+ years of experience as a product marketer or product manager in cybersecurity or identity management (IAM, AD, or Entra ID). You know who the players are, where the gaps lie, and how to win.
• Hands-on Technical Proficiency: A technologist at heart. You must have a track record of supporting technical evaluations, and you must be comfortable configuring and demoing the product to technical buyers.
• Execution-Oriented Storytelling: Proven ability to take "under-the-hood" technology and turn it into an emotional and urgent business story. You know how to rise above the noise and create a sense of urgency.
• Strategic Integration: An understanding of how foundational identity signals (like MFA and policy) feed into broader security outcomes like threat detection and incident response.
• Stakeholder Management: Experience managing senior stakeholders with differing priorities and a high sense of urgency to drive end-to-end GTM initiatives.

Extra Credit if you have:

• CS Degree or a strong technical background in systems architecture or engineering.
• Deep experience with modern identity protocols and securing hybrid environments (Cloud and On-Premises).
• Experience in the AI space, specifically regarding the security implications of LLMs and agentic workflows.

#LI-Hybrid

(P24306_3344542)

High Level Role Overview

Benevity is looking for a Principal Information Security Analyst to join our Security Operations team. In this senior-level role, you will provide technical leadership and operational oversight across a team of analysts responsible for threat detection, alert triage, incident response, and vulnerability management.

This role is ideal for someone with deep hands-on experience in security operations who is also energized by the opportunity to work alongside AI. We are actively integrating AI tools into our SecOps practice to accelerate triage, investigation, detection engineering, and analyst productivity, and this role will play a meaningful part in shaping how we do that. You should be comfortable navigating AI tools, building your own skills with them, identifying practical use cases, and partnering with the team to put them into production.

You will serve as both a senior escalation point and a coach, helping elevate the team's ability to respond to threats in a cloud-native environment while modernizing how the work gets done.

What you'll do:

• Lead daily Security Operations workflows, including triage, escalation, and resolution of alerts from core security tooling such as EDR, WAF, CSPM, SIEM, and cloud-native platforms
• Lead and coordinate security incident response across the full lifecycle, from detection and containment through eradication, recovery, and lessons learned, serving as incident commander for significant events
• Drive and oversee the triage, investigation, and resolution of alerts generated across all security tooling, not just those escalated by the MDR provider
• Act as the technical lead and escalation point for Managed Detection and Response (MDR) activities, ensuring timely review and validation of escalated alerts
• Identify, evaluate, and operationalize AI-assisted approaches to SecOps work, including AI-augmented triage, investigation, summarization, detection engineering, and reporting
• Build your own fluency with AI tooling and help the broader team develop the same skills, sharing patterns that work and being honest about ones that don't
• Apply a healthy degree of skepticism to AI outputs, validating findings and helping the team understand where AI assists the work and where human judgment still owns the decision
• Develop and continuously refine incident response processes, detection logic, and triage playbooks to improve clarity and effectiveness
• Oversee the vulnerability management lifecycle, ensuring timely identification, prioritization, remediation tracking, and stakeholder coordination
• Collaborate with GRC, Product Security, DevOps, and Infrastructure teams to improve detection coverage, alert fidelity, and log quality
• Partner with our Senior Fraud Analyst on cross-functional investigations where fraud and cyber threats intersect, contributing SecOps expertise without owning the fraud function day-to-day
• Serve as a subject matter expert in cloud-native security operations with strong understanding of containerized and API-driven environments
• Support the development, tracking, and reporting of KPIs and metrics to measure and improve team performance
• Conduct post-incident reviews and root-cause analysis, driving preventive control enhancements
• Mentor junior and mid-level analysts, providing feedback, coaching, and opportunities for growth

What you'll bring:

• 7+ years of experience in information security or security operations, with at least 2 years in a team lead or senior analyst capacity
• Proven experience triaging and responding to alerts across a broad suite of tools including CSPM, WAF, EDR, SIEM, and cloud-native logging platforms
• Familiarity with MDR service models and hands-on experience validating escalated alerts
• Hands-on experience leading security incident response, including acting as incident commander, coordinating cross-functional responders, managing communications, and producing post-incident artifacts
• Practical experience using AI tools in a security or technical context, with a clear point of view on where they add value, where they fall short, and how to get them production-ready
• Curiosity and willingness to keep building AI skills as the tooling evolves, and an interest in helping teammates do the same
• Awareness of the security considerations that come with using AI tools in a SecOps environment (data handling, prompt hygiene, output validation)
• Demonstrated ability to work independently, while recognizing when to seek input or escalate appropriately
• Strong critical thinking and communication skills with the ability to analyze complex data, challenge assumptions, and drive resolution
• Experience developing or refining operational playbooks, triage guides, and incident workflows
• Deep understanding of cloud security best practices, threat detection, and modern attacker tactics, techniques, and procedures
• Familiarity with common security frameworks such as NIST CSF, CIS Controls, and ISO 27001
• A strong sense of ownership and accountability, with the ability to act as a self-starter who can lead initiatives from concept to completion
• Demonstrated ability to collaborate across technical and non-technical teams to drive effective outcomes
• Experience fostering a positive and inclusive team environment, with a focus on team building, talent development, and shared success
• A passion for teaching and mentoring others, helping team members grow their skills and confidence
• Preferred certifications include GCIH, GCFA, OSCP, or CISSP

High Level Role Overview

Benevity is looking for a Principal Information Security Analyst to join our Security Operations team. In this senior-level role, you will provide technical leadership and operational oversight across a team of analysts responsible for threat detection, alert triage, incident response, and vulnerability management.

This role is ideal for someone with deep hands-on experience in security operations who is also energized by the opportunity to work alongside AI. We are actively integrating AI tools into our SecOps practice to accelerate triage, investigation, detection engineering, and analyst productivity, and this role will play a meaningful part in shaping how we do that. You should be comfortable navigating AI tools, building your own skills with them, identifying practical use cases, and partnering with the team to put them into production.

You will serve as both a senior escalation point and a coach, helping elevate the team's ability to respond to threats in a cloud-native environment while modernizing how the work gets done.

What you'll do:

• Lead daily Security Operations workflows, including triage, escalation, and resolution of alerts from core security tooling such as EDR, WAF, CSPM, SIEM, and cloud-native platforms
• Lead and coordinate security incident response across the full lifecycle, from detection and containment through eradication, recovery, and lessons learned, serving as incident commander for significant events
• Drive and oversee the triage, investigation, and resolution of alerts generated across all security tooling, not just those escalated by the MDR provider
• Act as the technical lead and escalation point for Managed Detection and Response (MDR) activities, ensuring timely review and validation of escalated alerts
• Identify, evaluate, and operationalize AI-assisted approaches to SecOps work, including AI-augmented triage, investigation, summarization, detection engineering, and reporting
• Build your own fluency with AI tooling and help the broader team develop the same skills, sharing patterns that work and being honest about ones that don't
• Apply a healthy degree of skepticism to AI outputs, validating findings and helping the team understand where AI assists the work and where human judgment still owns the decision
• Develop and continuously refine incident response processes, detection logic, and triage playbooks to improve clarity and effectiveness
• Oversee the vulnerability management lifecycle, ensuring timely identification, prioritization, remediation tracking, and stakeholder coordination
• Collaborate with GRC, Product Security, DevOps, and Infrastructure teams to improve detection coverage, alert fidelity, and log quality
• Partner with our Senior Fraud Analyst on cross-functional investigations where fraud and cyber threats intersect, contributing SecOps expertise without owning the fraud function day-to-day
• Serve as a subject matter expert in cloud-native security operations with strong understanding of containerized and API-driven environments
• Support the development, tracking, and reporting of KPIs and metrics to measure and improve team performance
• Conduct post-incident reviews and root-cause analysis, driving preventive control enhancements
• Mentor junior and mid-level analysts, providing feedback, coaching, and opportunities for growth

What you'll bring:

• 7+ years of experience in information security or security operations, with at least 2 years in a team lead or senior analyst capacity
• Proven experience triaging and responding to alerts across a broad suite of tools including CSPM, WAF, EDR, SIEM, and cloud-native logging platforms
• Familiarity with MDR service models and hands-on experience validating escalated alerts
• Hands-on experience leading security incident response, including acting as incident commander, coordinating cross-functional responders, managing communications, and producing post-incident artifacts
• Practical experience using AI tools in a security or technical context, with a clear point of view on where they add value, where they fall short, and how to get them production-ready
• Curiosity and willingness to keep building AI skills as the tooling evolves, and an interest in helping teammates do the same
• Awareness of the security considerations that come with using AI tools in a SecOps environment (data handling, prompt hygiene, output validation)
• Demonstrated ability to work independently, while recognizing when to seek input or escalate appropriately
• Strong critical thinking and communication skills with the ability to analyze complex data, challenge assumptions, and drive resolution
• Experience developing or refining operational playbooks, triage guides, and incident workflows
• Deep understanding of cloud security best practices, threat detection, and modern attacker tactics, techniques, and procedures
• Familiarity with common security frameworks such as NIST CSF, CIS Controls, and ISO 27001
• A strong sense of ownership and accountability, with the ability to act as a self-starter who can lead initiatives from concept to completion
• Demonstrated ability to collaborate across technical and non-technical teams to drive effective outcomes
• Experience fostering a positive and inclusive team environment, with a focus on team building, talent development, and shared success
• A passion for teaching and mentoring others, helping team members grow their skills and confidence
• Preferred certifications include GCIH, GCFA, OSCP, or CISSP

High Level Role Overview

Benevity is looking for a Principal Information Security Analyst to join our Security Operations team. In this senior-level role, you will provide technical leadership and operational oversight across a team of analysts responsible for threat detection, alert triage, incident response, and vulnerability management.

This role is ideal for someone with deep hands-on experience in security operations who is also energized by the opportunity to work alongside AI. We are actively integrating AI tools into our SecOps practice to accelerate triage, investigation, detection engineering, and analyst productivity, and this role will play a meaningful part in shaping how we do that. You should be comfortable navigating AI tools, building your own skills with them, identifying practical use cases, and partnering with the team to put them into production.

You will serve as both a senior escalation point and a coach, helping elevate the team's ability to respond to threats in a cloud-native environment while modernizing how the work gets done.

What you'll do:

• Lead daily Security Operations workflows, including triage, escalation, and resolution of alerts from core security tooling such as EDR, WAF, CSPM, SIEM, and cloud-native platforms
• Lead and coordinate security incident response across the full lifecycle, from detection and containment through eradication, recovery, and lessons learned, serving as incident commander for significant events
• Drive and oversee the triage, investigation, and resolution of alerts generated across all security tooling, not just those escalated by the MDR provider
• Act as the technical lead and escalation point for Managed Detection and Response (MDR) activities, ensuring timely review and validation of escalated alerts
• Identify, evaluate, and operationalize AI-assisted approaches to SecOps work, including AI-augmented triage, investigation, summarization, detection engineering, and reporting
• Build your own fluency with AI tooling and help the broader team develop the same skills, sharing patterns that work and being honest about ones that don't
• Apply a healthy degree of skepticism to AI outputs, validating findings and helping the team understand where AI assists the work and where human judgment still owns the decision
• Develop and continuously refine incident response processes, detection logic, and triage playbooks to improve clarity and effectiveness
• Oversee the vulnerability management lifecycle, ensuring timely identification, prioritization, remediation tracking, and stakeholder coordination
• Collaborate with GRC, Product Security, DevOps, and Infrastructure teams to improve detection coverage, alert fidelity, and log quality
• Partner with our Senior Fraud Analyst on cross-functional investigations where fraud and cyber threats intersect, contributing SecOps expertise without owning the fraud function day-to-day
• Serve as a subject matter expert in cloud-native security operations with strong understanding of containerized and API-driven environments
• Support the development, tracking, and reporting of KPIs and metrics to measure and improve team performance
• Conduct post-incident reviews and root-cause analysis, driving preventive control enhancements
• Mentor junior and mid-level analysts, providing feedback, coaching, and opportunities for growth

What you'll bring:

• 7+ years of experience in information security or security operations, with at least 2 years in a team lead or senior analyst capacity
• Proven experience triaging and responding to alerts across a broad suite of tools including CSPM, WAF, EDR, SIEM, and cloud-native logging platforms
• Familiarity with MDR service models and hands-on experience validating escalated alerts
• Hands-on experience leading security incident response, including acting as incident commander, coordinating cross-functional responders, managing communications, and producing post-incident artifacts
• Practical experience using AI tools in a security or technical context, with a clear point of view on where they add value, where they fall short, and how to get them production-ready
• Curiosity and willingness to keep building AI skills as the tooling evolves, and an interest in helping teammates do the same
• Awareness of the security considerations that come with using AI tools in a SecOps environment (data handling, prompt hygiene, output validation)
• Demonstrated ability to work independently, while recognizing when to seek input or escalate appropriately
• Strong critical thinking and communication skills with the ability to analyze complex data, challenge assumptions, and drive resolution
• Experience developing or refining operational playbooks, triage guides, and incident workflows
• Deep understanding of cloud security best practices, threat detection, and modern attacker tactics, techniques, and procedures
• Familiarity with common security frameworks such as NIST CSF, CIS Controls, and ISO 27001
• A strong sense of ownership and accountability, with the ability to act as a self-starter who can lead initiatives from concept to completion
• Demonstrated ability to collaborate across technical and non-technical teams to drive effective outcomes
• Experience fostering a positive and inclusive team environment, with a focus on team building, talent development, and shared success
• A passion for teaching and mentoring others, helping team members grow their skills and confidence
• Preferred certifications include GCIH, GCFA, OSCP, or CISSP

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft connects people to transportation to change the way we live and get around our communities. Lyft’s engineering team is growing rapidly, and we are looking for Technical Program Managers to help us scale. Come be part of a new team at Lyft focused on enabling and empowering engineering teams to deliver at scale.

Our drivers and passengers entrust Lyft with their personal information and travel details to get where they are going and expect us to keep that data safe. Lyft’s Privacy team is comprised of engineers and analysts dedicated to ensuring that appropriate data protections are applied at all times. We conduct privacy risk assessments, consult with organizational stakeholders, maintain Lyft’s privacy program, develop privacy policies, and advise on all matters related to privacy.

As a member of the Privacy team you will help ensure that privacy is built into our products by design.  Every day, you’ll meet and work with stakeholders across the company working on exciting new projects, help de-risk their product development, conduct privacy risk assessments, and serve as a trusted privacy adviser to teams across Lyft.

Responsibilities:

• Conduct privacy risk assessments of new and existing Lyft products, services, and processes
• Build strong cross-functional relationships with product and engineering teams and advise them on complex data privacy-related issues
• Analyze system designs and data flows to identify and mitigate potential privacy vulnerabilities
• Identify trends in privacy and regulatory requirements and compliance enforcement and drive necessary changes in Lyft’s data privacy program
• Communicate risk to both technical and non-technical stakeholders across the business and negotiate risk mitigation strategies
• Proactively drive development of privacy infrastructure, technical controls, and automation to make it easy for teams to achieve privacy excellence
• Develop and maintain internal privacy policies, guidelines, and best practices for Lyft

Experience:

• Deep knowledge of a broad range of privacy concepts and demonstrated ability to apply them to real-world situations
• Experience conducting privacy risk assessments, threat modeling, and risk mitigation
• Experience with technical privacy concepts (e.g., anonymization, encryption, differential privacy)
• Experience with privacy regulations (e.g., CCPA, GDPR, PIPEDA)
• Strong technical background and ability to negotiate effectively with engineering teams
• Strong cross-functional communication and leadership skills, with the ability to initiate and drive projects proactively
• Strong teamwork and collaboration skills
• Strong written and verbal communication skills
• Ability to own and manage multiple tasks and high priority projects
• Experience with Privacy Enhancing Technologies and development and/or deployment of privacy tooling a plus
• Code development, review, and maintenance experience in one or more programming languages (e.g., Python, Go, Java, C++) a plus
• IAPP privacy certifications (e.g., CIPP, CIPM, CIPT) a plus

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan with company match to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service 
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits and Lyft ride credits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $136,000 - CAD $170,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.

At Lyft, our mission is to build a more connected world, ride by ride. 

Lyft connects people to transportation to change the way we live and get around our communities. Our drivers and passengers entrust Lyft with their personal information and travel details to get where they are going and expect us to keep that data safe. Lyft’s Privacy team is comprised of engineers and analysts dedicated to ensuring that appropriate data protection measures are applied at all times. We conduct privacy risk assessments, consult with organizational stakeholders, maintain Lyft’s privacy program, develop privacy policies, and advise on all matters related to privacy.

We are looking for a highly motivated, organized, and passionate individual to join our Privacy and Compliance Team. As a member of this team, you will engage in our privacy-by-design process to ensure that privacy and security are built into our products by default.  Every day, you’ll partner with stakeholders across the company working on exciting new projects, help de-risk their product development, conduct risk assessments, and serve as a trusted adviser to teams across Lyft. You’ll help our team stay organized, on track, and ensure both us and teams across Lyft are meeting their strategic goals. 

This role is ideal for someone who thrives on building structure and takes pride in keeping complex, fast-moving programs organized. You're someone who loves building/improving systems, documenting processes so others can follow them, and maintaining visibility across many workstreams at once. You get energized by cross-functional collaboration and find satisfaction in being the connective tissue that helps teams stay aligned, accountable, and moving forward.

Responsibilities:

• Drive operational excellence across the privacy team by streamlining workflows, eliminating redundancies, and building scalable processes that improve team efficiency and output quality
• Develop and track meaningful program metrics to establish accountability, measure effectiveness, and communicate program health to leadership and cross-functional stakeholders
• Build and maintain team expertise in tooling and operations software, ensuring consistent adoption and optimal utilization across the program
• Conduct privacy risk assessments of new and existing Lyft products, services, and processes
• Assess third parties for security and data protection controls, and provide risk assessments and mitigation recommendations
• Support and improve the team’s planning and reporting procedures
• Build strong cross-functional relationships with product and engineering teams and advise them on complex data privacy-related issues
• Communicate risk to both technical and non-technical stakeholders across the business and negotiate risk mitigation strategies
• Develop and maintain internal privacy policies, guidelines, and best practices for Lyft

Experience:

• Knowledge of a broad range of privacy concepts and demonstrated ability to apply them to real-world situations
• Experience conducting privacy risk assessments, third party risk assessments, and and risk mitigation
• Experience with privacy regulations (e.g., CCPA, GDPR, PIPEDA)
• Experience with security compliance frameworks (ISO 27001, PCI-DSS, SOC 2) 
• Experience using Jira for project and task tracking, reporting, and program performance monitoring  
• Experience driving operational improvements within a privacy, security, compliance, or risk function, including process design, metrics development, and tooling adoption
• Strong cross-functional communication and leadership skills, with the ability to initiate and drive projects proactively
• Strong teamwork and collaboration skills
• Strong organizational skills and attention to detail 
• Strong written and verbal communication skills
• Ability to own and manage multiple tasks and high priority projects
• IAPP privacy certifications (e.g., CIPP, CIPM, CIPT) a plus

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan with company match to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service 
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits and Lyft ride credits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $136,000 - CAD $170,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.

How will you help us make an impact? 👩‍💻👨‍💻

Reporting to the Delivery Practice Manager, the Senior Implementation Consultant is a strategic functional lead who drives project outcomes from discovery through delivery on enterprise-scale Clariti implementations. You bring deep expertise in translating complex business requirements into scalable solution configurations, and you thrive in facilitating workshops, advising on requirements, and influencing customer decisions that drive measurable business value

You will own the big-picture view of multi-departmental, multi-phase implementation programs , acting as the primary Clariti solution design authority for your customers while guiding both Clariti and System Integrator (SI) partner teams toward successful outcomes. You anticipate risks, steer conversations with confidence, and champion AI-driven approaches to accelerate time-to-value for customers and efficiency across the professional services practice.

As an Implementation Consultant at Clariti, you’ll get to :

Functional Leadership & Solution Design

• Lead and facilitate discovery workshops and requirements confirmation sessions with customer stakeholders at all levels, negotiating scope and confidently steering discussions toward optimal outcomes within Clariti best practices and project scope.
• Own the end-to-end view of project requirements across a multi-departmental landscape with multiple phases, proactively identifying requirements gaps, dependencies, and risks before they impact delivery timelines or business value.
• Perform business assessments to identify and document complex client requirements, ensuring efficient and scalable solution configurations aligned to Clariti platform capabilities.
• Document business and technical requirement specifications including forms, reports, interfaces, integrations, processes, and configuration changes using Clariti best practices and standardized artifacts.
• Leverage expert knowledge of the Clariti and Salesforce platforms to advise on the most efficient configuration approaches and guide team members in execution.
• Provide configured solution demonstrations that highlight achieved business value and foster customer acceptance of deliverables.

Scope & Risk Management

• Maintain an expert-level understanding of the Statement of Work and project plan to control scope, manage change requests, and protect project margins.
• Raise risks and issues to the Engagement Manager in a timely manner with clear recommendations and mitigation plans, partnering to drive resolution and protect customer outcomes.
• Attend and play a lead role in scrum ceremonies, reviewing and approving user stories to ensure functional product-feature fit to documented business needs.

Stakeholder & Partner Management

• Serve as the functional lead and primary Clariti software expert for one or more enterprise clients, representing the company with authority and providing functional and product expertise throughout the project lifecycle.
• Communicate and negotiate with customers, System Integrator partners, and internal Clariti teams in a consultative manner to build trust, validate alignment to best practices, and ensure solutions remain within project scope.

Team Development & Knowledge Sharing

• Mentor and develop junior and intermediate ICs by ensuring readiness for customer facing functional observations/interviews, workshops, and project delivery activities.
• Actively contribute to lessons-learned retrospectives and disseminate knowledge to the wider team through internal enablement sessions and documentation.
• Contribute strategically to Clariti's tools, processes, and delivery methodology to continuously elevate the customer experience and the maturity of the Implementation Consulting practice.

AI & Innovation

• Actively explore and apply AI use cases within implementation project stages including: requirements documentation, user story generation, and test script development  to drive efficiency and improve time-to-value for customers.
• Champion the practical adoption of AI tools across the team, coaching peers on effective use while maintaining domain-expert review standards.

What do you bring to the team? 🧠

• 7+ years of experience in enterprise technology enablement, implementation consulting, or business analysis, ideally within: SaaS, public sector, or permitting/community development domains.
• Proven experience facilitating workshops and leading requirements-gathering engagements with enterprise or public-sector clients across multiple stakeholder levels.
• Demonstrated ability to act as a functional lead on complex, multi-stakeholder implementation projects with competing priorities and evolving scope.
• Strong executive presence with the ability to influence, negotiate, and build trust at senior customer levels.
• Experience as a lead consultant or business analyst in implementation or configuration projects involving Salesforce or comparable enterprise platforms.
• Experience working with SI partners in a lead or oversight capacity.
• Experience working in Agile or modified-Agile delivery environments.
• AI-curious mindset with demonstrated interest or experience applying AI tools to improve implementation workflows and project delivery.
• Travel will be required for this position, up to 25%.

Bonus Points 🎉

• Familiarity with multiple implementation methodologies and delivery standards (e.g., Waterfall, SAFe, hybrid).
• Experience advising on enterprise integration strategies and data migration, including data integrity assurance across project phases.
• Deep domain knowledge in public-sector verticals such as permitting, community development, business licensing, or code enforcement.
• Experience with data visualization and process mapping tools (e.g.,Miro, Visio, Lucidchart).
• Demonstrated interest or hands-on experience applying AI tools to improve implementation workflows, documentation, or project delivery efficiency.
• Experience in teams or practices that are transitioning toward AI-assisted delivery models.

What’s in it for you?🫵

We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy! *

💰 The base salary range for this role is expected to be between $110,000-140,000 based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰

If you have questions about compensation as we move through the process, we’re happy to discuss further.

*Benefits depend on employment type (full-time, part-time, contract, etc).

What your impact will be:

• Compensation Plan Administration: Lead the administration of complex, global sales compensation plans, including incentive compensation, bonus, and accelerator calculations for a diverse sales organization. 
• System Management (Salesforce SPIFF): Serve as a primary administrator and subject matter expert (SME) for the SPIFF compensation platform. Responsibilities include plan configuration, data integrity management, system testing, and troubleshooting.
• Inquiry & Dispute Resolution: Manage the investigation and resolution of complex incentive compensation inquiries and disputes, ensuring professional, timely, and accurate adjustments while maintaining clear communication with stakeholders
• Compliance & Governance: Ensure all compensation calculations and system configurations adhere to corporate policies and plan documents.
• Analysis & Reporting: Conduct analysis of sales performance and compensation data to identify trends, accurately forecast incentive compensation payouts, and prepare insights for review by executive sales and finance leadership.
• Process Optimization & Innovation: Proactively identify, design, and implement opportunities to streamline and automate sales compensation processes, significantly enhancing efficiency, scalability, and accuracy across the function.
• Cross-Functional Collaboration: Partner closely with Revenue Operations, Finance, Accounting, and HR to ensure data integrity, process alignment, and compliance across all compensation activities.
• Plan Documentation & Support: Develop and maintain clear, comprehensive documentation for the global sales team regarding plan details, policies, and system mechanics.

 What you will bring:

• 5+ years of direct experience in sales compensation administration, finance, or a related Sales Operations function.
• Bachelor’s degree in Business, Finance, Accounting, or a related field.
• Direct, hands-on experience with Salesforce SPIFF or expertise with other automated incentive compensation (ICM) platforms (e.g., Xactly, Varicent, CaptivateIQ).
• Advanced Excel skills (including complex formulas, pivot tables, and data modeling) for managing large datasets and conducting ad-hoc analysis.
• Proficiency with Salesforce (CRM) and NetSuite (ERP) systems.
• Demonstrated high attention to detail and exceptional organizational skills.
• Proven ability to manage multiple competing priorities and deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Brilliant communicator with the ability to clearly explain complex compensation mechanics and policies to a diverse, global sales organization.
• A demonstrated growth mindset with a proactive approach to identifying system and process gaps and driving continuous improvement.

 What will give you an edge:

• Experience working in a remote environment for a global organization.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Business Analyst Intern for our Project Management Office (PMO) team who will be supporting assigned projects managed by the PMO. The ideal candidate should

• Be a self-starter with strong knowledge of business analysis
• Possess key BA competencies
• Hold the ability to quickly understand complex concepts
• Demonstrate strong leadership, communication skills, diplomatic and motivational skills
• Hold the ability to lead in varying situations that can be ambiguous at times
• Foster a culture of team collaboration and continuous improvement

If you are passionate about organizing, collaborating and leading projects — we would love to hear from you!

What you'll do:

During your time with us, you’ll have the opportunity to work on one or more projects to help develop your practical Business Analysis experience. This experience can count towards accumulating your Personal Development (PD) hours for the IIBA designation of your choice. You will also enhance your leadership, communication and organization skills to name a few. You’ll gain practical stakeholder management experience in a flat organization that is a technology leader in its field. 

The opportunity:

• 8 month work-term beginning September 2026.
• Full-time, paid internship: Monday - Friday, 37.5hrs/week.
• Your first week at Geotab begins with 'GEO Launch' - a one-week Employee Orientation. Click here to learn more!
• Learn more about the Geotab Campus Program here.
• This posting is for an existing vacancy.

How you'll make an impact:

• Design and develop prototypes and proofs-of-concept (POCs) for AI-driven tools that automate and enhance business analysis tasks (e.g., requirements validation, risk detection, process mining).
• Contribute to the architecture of a "Business-Analysis-as-a-Service" (BAaaS) platform, focusing on scalability, modularity, and integration.
• Write clean, efficient, and well-documented code for platform services and intelligent agents.
• Develop scripts and build data pipelines to ingest, process, and structure business data for use in AI/ML models.
• Collaborate with senior analysts and engineers in an agile environment to translate high-level business problems into technical specifications and functional code.
• Work with modern development tools and cloud platforms to build and deploy your solutions.
• Contribute to a culture of innovation by researching emerging technologies in AI, process automation, and platform engineering, and presenting your findings and ideas to the team.
• Work closely with members of the EPM team as well as stakeholders from many departments throughout Geotab and drive the project from initiation through completion.
• Assist in the collection, consolidation and mapping of required information and data. 
• Document client organization’s direction, structure, business processes and requirements. 
• Make use of the Business Process Framework and understand business process modelling notation and techniques, as well as process improvement methods and criteria.  
• Work collaboratively with Business Analysts and Business Subject Matter Experts (SME’s) by participating in process reviews and/or providing process modelling services of current state and/or future state. 

What you'll bring to the role:

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

What You’ll Do

• Subject Matter Expertise
  • Serve as a subject matter expert in Metals trading, including precious and base metals
  • Focus on physically settled metals transactions and related front-office workflows
• Business Analysis & Requirements
  • Gather, analyze, and document business requirements from traders and key stakeholders
  • Clearly articulate scope, assumptions, and dependencies for requirements
  • Analyze and understand the impact of upstream and downstream systems on business processes
• System Enhancements & Delivery Support
  • Collaborate with technology teams to identify and drive system enhancements supporting Metals trading activities
  • Work closely with developers to ensure requirements are clearly understood and implemented correctly
  • Support solution deployment and ensure successful adoption by business users
• Data Analysis & Insights
  • Conduct data analysis to provide insights that support trading strategies and risk management
  • Apply strong analytical and problem-solving skills to optimize processes and outcomes
• Stakeholder & Change Management
  • Partner closely with traders and stakeholders to ensure seamless operations and regulatory compliance
  • Manage change requests and support structured change management processes
• Testing & UAT
  • Participate in testing activities, including test planning and execution
  • Collaborate closely with business users during UAT to ensure solutions are thoroughly tested and meet business requirements
  • Support quality assurance efforts to ensure high-quality, production-ready deliverables

What You Bring

• Proven experience in Metals trading, ideally with a focus on physically settled metals
• Strong understanding of banking and capital markets products and services related to commodities
• Demonstrated ability to gather, document, and manage business requirements
• Experience in change management and managing change requests
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to collaborate effectively with developers, traders, and stakeholders
• Experience with Openlink Endur is a strong asset
• Experience in testing and quality assurance is a plus
• Detail-oriented mindset with a focus on high-quality deliverables
• Self-starter who thrives in a collaborative, team-based environment

Nice to Have

• Experience working in front-office trading environments
• Exposure to complex trading system integrations and data flows
• Prior experience supporting UAT in capital markets platforms

Legal & Hiring Information 

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Your Benefits at Exadel 

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement 
• Well-being program
• Team events & local benefits 
• Sports compensation 
• Referral bonuses 
• Top-tier equipment provision

Exadel Culture

We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Position Overview:

The Security Operations team is an agile, exciting, hands-on security operations team focused on protecting Diligent personnel, sites, and assets worldwide. We like to get our hands dirty working closely together and cross-functionally with the greater Security Department. Our goal is to maintain the confidentiality and integrity of customer, employee, and business information in compliance with organization, industry, and regional policies and standards.

Security Operations Analyst II is a part of high impact security operations team focused on protecting Diligent personnel, sites and assets worldwide. As part of the Security team, you will help to with the strategy, development, and deployment of a comprehensive physical and logical security operation programs. The position is responsible for oversight and operations on security event monitoring, incident response, user behavior analysis, threat hunting, in addition to maintaining the confidentiality and integrity of customer, employee, and business information in compliance with organization, industry, and regional policies and standards.

Key Responsibilities

• Actively monitor and respond to security alerts from tools such as SIEM, EDR, CNAP, etc.
• Analyze security alerts and document tuning opportunities to reduce false positives.
• Support change management responsibilities to reduce security risk/impact to corporate systems and networks.
• Contribute to security tooling policies and supporting process enhancement as needed to mature defense controls and facilitate exceptions for BAU operations.
• Initiate and coordinate incident response activities. Maintain documentation and reports for compliance purposes. 
• Configure and run network and endpoint vulnerability scans. Closely collaborate with technical teams to mitigate risks through patching and configuration changes.
• Assess and evaluate the suitability of existing and new security tools to bolster the organization’s security posture

Required Experience/Skills 

• 3-5 years of information technology experience or the equivalent combination of education, technical training, or work experience.
• Working experience in information security, especially on a Computer/Security Incident Response Team (C/SIRT), Computer Emergency Response Team (CERT), Computer Security Incident Response Center (CSIRC) or a Security Operations Center (SOC)
• Working experience with regulatory compliance and information security management frameworks.
• Strong decision-making capabilities.
• Technical knowledge of anti-virus solutions, virus outbreak management, and the ability to differentiate virus activity from directed attack patterns.

Preferred Experience/Skills

• Must have strong interpersonal skills with the ability to interact with customer’s technical, non-technical easily and effectively, support, and business staff at all levels.

Position Description

The Services team at Sayari has mastered the use of public data in complex investigations and supply chain screening — and ensures that our customers can do the same. Services Analysts are first and foremost expert analytical practitioners. They thrive on tackling difficult investigations, uncovering critical risk insights, and delivering high-quality, well-structured analytical products that directly serve customer missions.

But Services Analysts are also intuitive communicators and trusted advisors. They ensure that our customers — whether government agencies managing national security priorities or multinational corporations navigating global trade risk — can successfully leverage Sayari products to achieve their objectives. Success is measured by the quality of analytical deliverables, SLA adherence, customer satisfaction, and the growth of engagement within accounts.

Job Responsibilities

• Become a trusted partner for customers, helping them leverage Sayari products and expertise to analyze and measure their exposure to global business partner, supply chain, and investigative risk
• Create, deliver, and brief compliance reports, case analyses, and investigative deliverables to customer stakeholders — across L1, L2, and L3 report types as applicable
• Ensure compliance with established policies and procedures while conducting screening, adjudication support, and QA on analytical outputs
• Design and deliver customer training sessions and collaborative workshops; adapt select content for public audiences
• Maintain expertise and develop novel approaches to address critical and emerging priorities of Sayari's customers
• Develop and apply AI prompt engineering techniques to drive efficiency and quality in analytical reporting workflows
• Provide timely, high-quality support to clients across a range of challenges — from entity-level risk assessment to supply chain screening and detention response
• Coordinate with the Revenue team to identify and pursue opportunities to expand Sayari's engagements within accounts
• Serve as an in-house super-user of Sayari's products, surfacing actionable product feedback to the Product and Engineering teams

Skills & Experience

Required

• Analytical foundation: 3–5+ years of experience conducting supply chain risk screening, trade compliance, export controls, sanctions, financial crime analysis, open-source investigations, or related work — examples include compliance officer, intelligence analyst, investigative journalist, customs broker, import/export compliance specialist (relevant education may count toward experience)
• Analytical writing: very strong written communication skills; able to produce clear, accurate, structured reports under tight deadlines with exceptional attention to detail
• Customer communication: 2–4+ years of proven success in customer interactions and briefings — equally confident with prepared remarks and extemporaneous Q&A
• Project management: ability to plan and manage projects independently, prioritize competing demands, and deliver to a high standard
• Regulatory familiarity: familiar with global regulations relevant to Sayari customers — import/export, third-party risk, ESG, sanctions, anti-bribery/anti-corruption

Preferred

• Professional fluency in one or more priority languages: Spanish, Arabic, Russian, Chinese, or French
• Regional analytic expertise: Latin America, Asia, Middle East, Africa, Eastern Europe
• Experience with AI prompt engineering and applying AI tools to analytical or reporting workflows
• Familiarity with graph-based analysis software (e.g., Sayari, IBM i2) or OSINT tools (e.g., LexisNexis, PACER)
• Knowledge of global regulations relevant to Sayari customers: import/export, third-party risk, ESG, sanctions, anti-bribery/anti-corruption
• SQL or Python experience
• Experience with AI prompt engineering activities
• Previous use of Sayari Graph or similar graph-based software (e.g., IBM i2)

The target base salary for this position is $100000-$120000 plus commission and equity. Final offer amounts are determined by multiple factors including location, local market variances, candidate experience and expertise, internal peer equity, and may vary from the amounts listed above.

Benefits: 

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The Threat Intelligence team reduces organizational risk by rapidly detecting, understanding, and disrupting adversary activity. We research criminal ecosystems targeting our brand, customers, and infrastructure, and work with partners to translate that intelligence into detections, controls, and customer protections. Our work enables Security, Engineering, Trust & Safety, and executive leaders to focus resources where risk is highest. We operate with a strong sense of ownership, clear communication, and a commitment to protecting customers so they can confidently participate in the financial system!

As a Staff Security Analyst, Threat Intelligence, you will operate at the forefront of advanced and evolving threats targeting Robinhood and our customers. You will actively hunt for emerging phishing, scam, impersonation, fraud, and infrastructure abuse campaigns while building scalable systems that turn intelligence into action. This role combines hands-on investigation, program design, mentorship, and stakeholder engagement. Your work will shape proactive controls, influence product and security decisions, and strengthen our overall threat defense strategy.

This role is based in our Menlo Park, CA office, with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Proactively hunt and map criminal ecosystems targeting Robinhood and its customers, then translate intelligence into scalable systems and coordinated defenses that disrupt adversaries before they cause harm.
• Build and operationalize a comprehensive “Universe of Threats” by identifying, tracking, and prioritizing adversaries across phishing, scams, impersonation, fraud, and infrastructure abuse.
• Establish and mature a proactive threat intelligence lifecycle by developing industry partnerships, collaborating with trusted peers and federal authorities, and cultivating online personas to generate early warning capabilities that protect Robinhood’s business operations.
• Investigate attacker infrastructure across domains, DNS, certificate transparency logs, cloud providers, and telecom platforms, and convert findings into concrete detections, controls, and customer protections.
• Coordinate threat actor infrastructure takedowns with hosting providers, domain registrars, cloud platforms, and other infrastructure partners to disrupt adversary operations at scale.
• Design and automate intelligence workflows using OSINT tooling, enrichment pipelines, data analysis tools, and case management systems to scale analysis and reporting.
• Partner directly with Detection & Response, Automation, Customer Trust & Safety (Fraud and Financial Crimes), Security Engineering, Corporate Security, Risk, and executive leaders to prioritize threats based on measurable business risk.

What you bring

• 8–12+ years of total experience, including 3–5+ years operating at a senior or staff-level scope in threat intelligence, brand protection, or cyber investigations.
• Hands-on experience tracking criminal ecosystems tied to phishing, scams, impersonation, fraud, and infrastructure abuse, and the ability to move from isolated indicators to campaign- and actor-level analysis.
• Deep familiarity with domain registration patterns, DNS and certificate transparency analysis, cloud and hosting abuse across providers (e.g., AWS, GCP, Azure, VPS), and attacker monetization methods.
• Experience using OSINT tooling, SQL, Python, notebooks, SIEM or SOAR platforms, OpenCTI, and case management systems to analyze data and automate workflows.
• Ability to translate complex technical threats into clear business risk for technical teams and executive audiences through strong written and verbal communication.
• Experience mentoring others or leading initiatives across teams, with a high level of accountability and sound risk judgment in ambiguous situations.

Nice to have

• Experience with crypto investigations or on-chain analysis.
• Background in highly regulated industries such as fintech, financial services, payments, crypto, healthcare, or government.

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The Threat Intelligence team reduces organizational risk by rapidly detecting, understanding, and disrupting adversary activity. We research criminal ecosystems targeting our brand, customers, and infrastructure, and work with partners to translate that intelligence into detections, controls, and customer protections. Our work enables Security, Engineering, Trust & Safety, and executive leaders to focus resources where risk is highest. We operate with a strong sense of ownership, clear communication, and a commitment to protecting customers so they can confidently participate in the financial system!

As a Staff Security Analyst, Threat Intelligence, you will operate at the forefront of advanced and evolving threats targeting Robinhood and our customers. You will actively hunt for emerging phishing, scam, impersonation, fraud, and infrastructure abuse campaigns while building scalable systems that turn intelligence into action. This role combines hands-on investigation, program design, mentorship, and stakeholder engagement. Your work will shape proactive controls, influence product and security decisions, and strengthen our overall threat defense strategy.

This role is based in our Toronto, Canada office(s), with in-person attendance expected at least 3 days per week. 

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Proactively hunt and map criminal ecosystems targeting Robinhood and its customers, then translate intelligence into scalable systems and coordinated defenses that disrupt adversaries before they cause harm.
• Build and operationalize a comprehensive “Universe of Threats” by identifying, tracking, and prioritizing adversaries across phishing, scams, impersonation, fraud, and infrastructure abuse.
• Establish and mature a proactive threat intelligence lifecycle by developing industry partnerships, collaborating with trusted peers and federal authorities, and cultivating online personas to generate early warning capabilities that protect Robinhood’s business operations.
• Investigate attacker infrastructure across domains, DNS, certificate transparency logs, cloud providers, and telecom platforms, and convert findings into concrete detections, controls, and customer protections.
• Coordinate threat actor infrastructure takedowns with hosting providers, domain registrars, cloud platforms, and other infrastructure partners to disrupt adversary operations at scale.
• Design and automate intelligence workflows using OSINT tooling, enrichment pipelines, data analysis tools, and case management systems to scale analysis and reporting.
• Partner directly with Detection & Response, Automation, Customer Trust & Safety (Fraud and Financial Crimes), Security Engineering, Corporate Security, Risk, and executive leaders to prioritize threats based on measurable business risk.

What you bring

• 8–12+ years of total experience, including 3–5+ years operating at a senior or staff-level scope in threat intelligence, brand protection, or cyber investigations.
• Hands-on experience tracking criminal ecosystems tied to phishing, scams, impersonation, fraud, and infrastructure abuse, and the ability to move from isolated indicators to campaign- and actor-level analysis.
• Deep familiarity with domain registration patterns, DNS and certificate transparency analysis, cloud and hosting abuse across providers (e.g., AWS, GCP, Azure, VPS), and attacker monetization methods.
• Experience using OSINT tooling, SQL, Python, notebooks, SIEM or SOAR platforms, OpenCTI, and case management systems to analyze data and automate workflows.
• Ability to translate complex technical threats into clear business risk for technical teams and executive audiences through strong written and verbal communication.
• Experience mentoring others or leading initiatives across teams, with a high level of accountability and sound risk judgment in ambiguous situations.

Nice to have

• Experience with crypto investigations or on-chain analysis.
• Background in highly regulated industries such as fintech, financial services, payments, crypto, healthcare, or government.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The Red Team team’s mission is to proactively identify and simulate real-world threats against Robinhood’s platforms, properties, and people. Through red teaming and adversarial simulations, the team evaluates security controls, uncovers vulnerabilities, and helps continuously strengthen Robinhood’s overall security posture in close partnership with Detection & Response, Physical Security, and Engineering.

As a Staff Offensive Security Engineer, you will take a hands-on role in designing and executing stealthy adversarial simulations to validate assumptions and uncover gaps in detection and response. You’ll leverage threat modeling, penetration testing, and research-driven techniques to emulate sophisticated attackers, while collaborating cross-functionally to improve defenses and shape more secure systems.

This role is based in our Toronto, Canada office(s), with in-person attendance expected at least 3 days per week. 

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Plan and execute red team operations, adversarial simulations, and penetration tests across applications, infrastructure, networks, offices, and internal processes.
• Perform threat modeling for new and existing services, clearly articulating security risks and tradeoffs to engineering and risk stakeholders.
• Conduct vulnerability research, exploit development, and testing using both custom tooling and public proof-of-concept techniques.
• Partner with detection and response teams to simulate realistic attack scenarios and evaluate monitoring and incident response readiness.
• Write and maintain tooling to automate and scale offensive security assessments.
• Serve as a subject matter expert by documenting findings, recommending remediation strategies, and supporting teams through fixes.
• Mentor teammates and contribute to shared knowledge through internal documentation, presentations, and external talks or blog posts.

What you bring

• 8+ years of hands-on experience in red teaming, offensive security, or penetration testing.
• Demonstrated experience mentoring or guiding other security engineers.
• Strong understanding of threat modeling methodologies and the MITRE ATT&CK framework.
• Experience testing modern environments, including cloud platforms (AWS, GCP), containerized systems (Docker, Kubernetes), CI pipelines, and identity systems.
• Working knowledge of defensive security tools such as IDS/IPS, EDR, packet capture, and network monitoring, including common evasion techniques.
• Proficiency in Python, Go, or JavaScript for exploit development, tooling, or automation.
• Clear written and verbal communication skills, with the ability to explain technical findings to both engineers and senior leaders.
• Experience collaborating with distributed teams and documenting work through tools such as Slack, Jira, GitHub, and email.

Bonus points:

• Experience working in financial technology or regulated environments.
• Prior experience serving as a technical lead on security initiatives.

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, and equity ownership
• Top tier benefits to fuel your work, including supplemental health insurance, ancillary insurance, and mental health support programs
• Lifestyle wallet - a highly flexible employer-paid benefits spending account expenses beyond traditional benefits such as wellness, childcare, learning, and more.
• Time off to recharge including company holidays, paid time off, sick time, paid volunteer time off, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces. 
• Monthly commuter stipend to help offset in-office commuting costs

Our team is committed to providing an inclusive and welcoming interview experience for all candidates. If you require a specific accommodation during the application or interview process due to a physical or mental condition, please complete this Applicant Accommodation Form to notify our team. The form should only be completed if you need a specific accommodation.

AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.

Vacancy Notice: This job posting represents an existing vacancy that we are actively seeking to fill.

The Quantitative Analyst will work within the Analytics Engineering team to develop pricing and risk analytics that power Numerix’s product offerings.

What You’ll Do:

• Design and implement new features in our C++ analytics library and ensure quality by writing automated tests in Python.
• Investigate reported issues with our software and fix bugs as needed.
• Provide support to the client-facing teams as they win business and help our clients succeed with our products.
• Maintain and improve technical documentation for internal and external use.
• Continually deepen knowledge of quantitative finance and software engineering through self and assisted studies.

What We’re Looking For:

• A graduate degree in a quantitative discipline (e.g., mathematics, physics, statistics, engineering, quantitative finance).
• 2–5 years of technical work and/or research experience, preferably in quantitative finance, derivatives, or fixed income.
• Programming experience with C++ and Python and an understanding of object-oriented design.
• Solid understanding of derivative pricing and fixed income fundamentals.
• Strong ability to communicate and collaborate in cross-functional settings.

Where You’ll Work:

This is a remote role, open to all who reside in Canada.

An important note on salary:

The annual pay range for this position is based on the preferred primary location of the role which is listed above. If you are applying to this role at a location that is not the preferred primary location, please keep in mind the salary range will vary and may fall outside of what is listed. Base pay offered may vary depending on job-related knowledge, skills, and experience.

Also note that unsolicited contact from third-party recruiters or agencies will not be considered at this time. We respectfully request no outreach from agencies.

Position Description

The Solutions team at Sayari leads all pre-sales activities — helping prospective customers understand how Sayari's products and data can solve their most critical investigative, compliance, and risk management challenges. Solutions Analysts are expert investigators and analytical thinkers who are equally comfortable running a complex OSINT investigation and presenting findings to a C-suite audience.

Solutions Analysts ensure that prospective customers love using our products and see Sayari as an integral partner in their core missions. They unite curiosity, domain expertise, and an appreciation for how our data and tools drive more effective investigations and risk programs. Success is measured by the impact on prospective customers' missions and the conversion and growth of accounts.

Job Responsibilities

• Become a trusted partner for prospective customers — government agencies and commercial enterprises — helping them understand how to leverage Sayari products and expertise to advance their missions
• Develop and deliver compelling capability briefings, tailored product demonstrations, and proof-of-value engagements that map Sayari's capabilities directly to customer pain points
• Lead analytically driven trials and technical evaluations with prospects, using real customer data to demonstrate measurable outcomes
• Conduct innovative, complex public data investigations from concept to deliverable, utilizing Sayari's data and products
• Maintain breadth and depth of expertise on the issues Sayari's customers care most about: supply chain risk, trade controls, transnational criminal organizations, financial crime, and sanctions evasion
• Support RFP responses and solution proposals in partnership with Account Executives
• Serve as a key conduit for product feedback and customer requirements, driving learnings back into Product and Engineering
• Coordinate with Revenue, Account Management, Marketing, and Customer Success to ensure positive outcomes and identify expansion opportunities

Skills & Experience

Required

• Analytical foundation: demonstrated experience in investigations, open-source research, supply chain risk, trade compliance, financial crime, sanctions, or a closely related analytical discipline
• Customer communication: proven ability to engage customers in both prepared briefings and unscripted Q&A — confident, clear, and compelling
• Analytical writing: strong written skills with the ability to translate complex findings into concise, well-structured deliverables
• Curiosity and problem-solving: genuine drive to understand customer problems deeply and develop creative, tailored solutions
• Ability to identify challenges before they arise and work proactively to address them

Preferred

• Professional fluency in one or more priority languages: Spanish, Arabic, Russian, Chinese, or French
• Regional analytic expertise: Latin America, Asia, Middle East, Africa, Eastern Europe
• Experience with AI prompt engineering and applying AI tools to analytical or reporting workflows
• Familiarity with graph-based analysis software (e.g., Sayari, IBM i2) or OSINT tools (e.g., LexisNexis, PACER)
• Knowledge of global regulations relevant to Sayari customers: import/export, third-party risk, ESG, sanctions, anti-bribery/anti-corruption
• SQL or Python experience
• Experience delivering SaaS product demos or proof-of-concept engagements in a pre-sales or solutions consulting capacity

The target base salary for this position is $100,000-$120,000 plus commission and equity. Final offer amounts are determined by multiple factors including location, local market variances, candidate experience and expertise, internal peer equity, and may vary from the amounts listed above.

Benefits: 

The word ‘credit’ is derived from the latin verb meaning, “one believes”. Underwriting is not merely a science of risk scoring and algorithms, but also an art of unearthing hidden variables, and of subtle pattern recognition; bridging the gap between that of real and perceived risk. The established lending frameworks shun the intrepid entrepreneur, deeming them too risky, and lacking certain credibility. Fortunate for them, Mercury provides banking* for these ambitious startups, and they are in need of believers. 

As a Senior Credit Underwriter, you will be joining a team of lending experts with experience spanning unsecured cards to secured commercial credit. You will help shape our Working Capital loan product designed for eCommerce, software and managed services companies with a vision to extend to all small businesses. You will work directly with prospective borrowers to assess creditworthiness and structure creative lending solutions to support their growth. You will also partner with sales and product teams to innovate the go to market process, underwriting, and portfolio management needs of the rapidly scaling loan program. 

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

_____________________________________________________________________________________

As part of the journey, we would expect you to: 

• Underwrite loan application independently: Analyze quantitative and qualitative data across ecommerce, SaaS, and SMB borrowers. Structure, price, and propose loan terms that balance repayment capacity and Mercury’s risk posture.
• Own the customer-facing deal motion: Lead diligence calls with prospective borrowers, co-pilot active negotiations with AEs, provide real-time eligibility and structuring guidance, and support the sales team on complex or competitive applications from first touch through close.
• Monitor portfolio health: Support ongoing covenant monitoring, delinquency tracking, and portfolio review processes. Contribute to monthly portfolio reviews with early warning signal identification.
• Contribute to credit standards: Support drafting and refinement of underwriting guidelines, risk rating frameworks, and policy documentation.
• Work cross-functionally: Partner with Sales, Product, Engineering, and Data Science to improve the underwriting process, customer experience, and credit infrastructure.

What we are looking for:

• 5+ years of credit or underwriting experience in Fintech, SMB, or commercial lending, with meaningful customer-facing experience
• Strong credit fundamentals: financial statement analysis, risk rating, cash flow assessment, and identification of structural mitigants across diverse business models.
• Direct deal experience: has been in the room with customers during negotiations, underwriting calls, and structuring conversations — not just behind the analysis.
• Builder mindset: comfortable operating in a high-growth environment where process, tooling, and infrastructure are still being defined. 
• Cross-functional fluency: experience working alongside Sales, Legal, Product, and Engineering. Able to translate credit requirements into language that lands across teams.
• Exposure to regulated lending or institutional credit frameworks is a plus. Familiarity with credit file standards, lending policy documentation, and examination-ready governance practices is helpful as Mercury approaches bank charter, not a hard requirement.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees located in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $142,900 - $160,700
• US employees located outside of New York City, Los Angeles, Seattle or the San Francisco Bay Area: $128,600 - $144,600
• Canadian employees (any location): CAD $135,000 - $151,900

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-AR1

As the Lead Product Marketing Manager, AI at GitLab, you'll shape how we bring our AI story to market across the software development lifecycle. You'll lead the narrative for GitLab Duo Agent Platform and related AI capabilities, helping customers understand how GitLab supports software teams and their AI agents in one platform. This role sits at the intersection of product, market insight, and revenue strategy, with a strong focus on positioning, messaging, launches, and monetization for AI offerings.

You'll work with significant autonomy while partnering closely with Product Management, Engineering, Sales, Customer Success, and Marketing. You'll bring firsthand experience using AI agents in your own marketing workflows — not just understanding them conceptually, but actively building with them to generate insights, pressure-test positioning, and accelerate your own work. That practitioner's lens is what will make your market narratives credible and your thought leadership distinctive. In your first year, you'll help refine our AI value proposition, strengthen how we speak to platform engineering and technology leaders, and turn market insight into repeatable go-to-market motions that support adoption and growth. You’ll also establish yourself as an emerging external voice on how AI agents are reshaping software teams — informed by your own hands-on use of agents workflows. 

Some examples of our projects:

• Developing and launching go-to-market strategies for GitLab Duo Agent Platform and AI offerings.
• Using AI agents to accelerate competitive analysis, synthesize customer feedback patterns, and generate first-draft positioning hypotheses — then sharing those methods as part of GitLab's thought leadership
• Creating persona-based messaging for organizations moving from individual AI coding tools to team and agent collaboration across the software lifecycle.
• Building thought leadership around intelligent orchestration, unified workflows, and how teams stay in flow with AI agents.
• Supporting launches for new AI capabilities, agentic workflows, and related monetization approaches.

What you'll do

• Collaborate on an end-to-end GTM strategy and execution for GitLab Duo Agent Platform and AI capabilities, emphasizing how intelligent orchestration enables software teams and their AI agents to stay in flow across the complete software lifecycle—addressing the "AI Paradox" where faster coding doesn't translate to faster delivery when the rest of the lifecycle remains fragmented.
• Lead positioning and narrative for GitLab's AI capabilities, articulating how we bring software teams and their AI agents together, eliminate gaps between traditionally-manual software lifecycle stages, and unify DevOps, Security, and AI workflows into a single orchestrated system where teams orchestrate from above while agents execute within. Your ability to articulate this vision will be strengthened by your own experience working alongside agents and understanding their capabilities and limitations firsthand.
• Develop and execute go-to-market strategies for usage-based AI monetization and consumption-based offerings that demonstrate clear customer value.
• Partner with Product Management, Sales, Customer Success, and Engineering to understand how customers are navigating AI modernization journeys, validate market problems around toolchain fragmentation and tool-specific AI agents, and translate them into clear messaging, revenue plays, pricing strategies, and launch priorities.
• Build and continuously refine compelling positioning and messaging for AI capabilities, including persona-specific content for platform engineering leaders, DevOps directors, technology executives, and developer teams.
• Define and execute comprehensive go-to-market plans for new AI capabilities, agents, workflows, and usage-based offerings, ensuring launches are timely, impactful, and tightly aligned with sales, field marketing, partner ecosystem, and digital marketing motions while delivering measurable pipeline and revenue impact.
• Serve as the subject matter expert for AI and intelligent orchestration within Product Marketing, synthesizing analyst feedback, market trends, competitive insights, and customer proof points into differentiated narratives that position GitLab's architectural advantages over AI coding tools and fragmented toolchain approaches.
• Create and maintain high-impact sales enablement materials such as pitches, playbooks, FAQs, objection-handling guides, use case libraries, and pricing and packaging comparison guides that help scale AI-focused sales motions and accelerate deal velocity.
• Build distinctive external thought leadership grounded in your own practice of using AI agents — sharing original insights from hands-on experimentation. You'll speak, write, and brief from a practitioner's perspective that gives GitLab's voice authenticity and specificity in a market full of abstract AI narratives.
• Partner with Product Marketing Managers on AI positioning, usage-based monetization, and go-to-market strategies within your area of expertise.
• Lead complex, cross-functional initiatives involving sales, product, growth, and marketing teams to drive AI adoption and revenue.

What you'll bring

• Strong product marketing experience owning complex, technical B2B SaaS products from discovery through launch, with proven success in usage-based monetization, consumption pricing models, and go-to-market strategies that drive measurable revenue impact in AI or developer tools markets.
• Deep understanding of AI/ML technologies, agentic workflows, LLM orchestration, and the software development lifecycle, with practical exposure to capabilities such as AI coding assistants, agentic automation, multi-agent systems, Model Context Protocol (MCP), and intelligent orchestration concepts.
• Demonstrated AI-first working style: you already use AI agents as core to how you develop positioning, conduct research, analyze competitors, and create content. You should be able to walk us through specific examples of insights you've generated or decisions you've made differently because of your agent-assisted workflow.
• Experience across multiple domains within DevSecOps, enabling you to position AI capabilities across the complete software lifecycle from planning through deployment and operations.
• Proven experience positioning platform solutions with ability to articulate architectural advantages of unified platforms with complete context over fragmented toolchains with tool-specific AI agents.
• Strong understanding of key personas including platform engineering leaders, DevOps directors, AI/ML leaders, and developers, and how they evaluate, purchase, and adopt AI solutions across different organizational AI maturity levels (evaluating AI, using AI coding tools, AI-first organizations).
• Experience working with large B2B enterprise customers navigating AI transformation, translating their challenges with fragmented trust, context, regulations, and budgets into clear positioning, differentiated messaging, and scalable go-to-market strategies.
• Track record of successfully launching new products, usage-based pricing models, or consumption-based offerings, including defining monetization strategy, coordinating partner ecosystem activities, and measuring business impact through pipeline generation, usage metrics, and revenue growth.
• Ability to synthesize qualitative feedback, product usage data, win/loss analysis, and market research into clear, actionable messaging frameworks, pricing recommendations, consumption model optimization, and revenue plays that address both technical and business buyer needs.
• Strong written and verbal communication skills, with ability to explain complex AI concepts (agentic workflows, unified data models, intelligent orchestration, MCP integration) to both technical and non-technical audiences through presentations, content, and enablement materials.
• Familiarity with AI coding tools landscape and ability to position GitLab's team-level orchestration across the complete software lifecycle.
• Strategic thinking about market opportunities in AI for software teams, competitive positioning against both AI coding tools and DevOps platforms, and business model innovation around usage-based pricing that demonstrates clear customer value.
• Proven experience being self-directed and working with minimal supervision, able to coordinate across many teams and lead cross-functional initiatives.
• Data-driven approach, using data to measure results, inform decision-making, and develop strategy.
• Openness to learning, with transferable skills from related areas such as MLOps, platform engineering, or developer experience, and a self-directed approach to staying current on AI industry trends, agentic AI developments, and enterprise AI adoption patterns.

About the team

The Core Platform Product Marketing team leads how we position and grow GitLab's intelligent orchestration capabilities and Duo Agent Platform. You'll join a highly collaborative group of experienced product marketers who share context, support each other's launches, and turn customer and market insights into clearer storytelling around the AI modernization journey. As a Lead Product Marketing Manager, AI, you'll operate as a senior contributor within this team, partnering with other Product Marketing Managers, driving monetization strategy for usage-based AI offerings, and helping to shape how we bring agentic workflows and team-agent collaboration to market. We believe the best AI marketing comes from people who are themselves AI-native practitioners.

You'll work with peers who focus on different parts of the platform (DevOps, Security) to share best practices, coordinate priorities around the three modernization journeys (DevOps, Security, AI), and learn from each other's launches. As a team, we're focused on improving how we support sales and customer-facing teams, measure the impact of AI investments, demonstrate ROI through usage metrics and cost savings, and continuously refine how we collaborate to position GitLab as the intelligent orchestration platform where teams stay in flow with their AI agents and ship software faster.

An overview of this role

As a Procurement Analyst, you'll help GitLab teams move purchasing requests forward by owning the end-to-end procurement process for lower value, lower risk vendor engagements. You'll support teams across the business with a focus on Marketing Sponsorships, Field Events, and Corporate Events contracts, serve as a go-to resource for procurement questions, and use data to improve how spend, contracts, and reporting are managed. This role reports to the Manager of Procurement and is a good fit for someone who enjoys combining process ownership, stakeholder support, and analysis in a fast-moving, all-remote environment.

You'll be a key operator in Zip, GitLab's procurement system, and help create a more consistent and efficient experience for internal stakeholders. In your first year, you'll be expected to strengthen day-to-day procurement operations, improve visibility through key performance indicator reporting and spend analysis, and support the business with purchasing needs. This is a fully remote role that requires meaningful overlap with Pacific Time Zone business hours.

What you’ll do

• Own the end-to-end procurement workflow for lower value, lower risk vendor engagements, with a focus on Marketing Sponsorships, Field Events, and Corporate Events contracts.
• Manage procurement intake activities in Zip and keep procurement data current across the enterprise systems used by the business.
• Respond to procurement questions from GitLab team members in Slack and guide stakeholders through procurement processes and policies.
• Support Procurement Category Managers with request for proposal, request for quote, or request for information events, contract renewals, vendor communications, spend review, bid review, and savings review.
• Review spend data to identify consolidation opportunities, assess total cost of ownership, and support more informed purchasing decisions.
• Develop and maintain procurement reporting, key performance indicators, and benchmarking in partnership with procurement and stakeholder teams.
• Collaborate across divisions to provide timely, clear support that helps business teams navigate purchasing needs in a remote, asynchronous environment.

What you’ll bring

• Experience working with a structured procure-to-pay or procurement intake system, including hands-on use of Zip or similar tools.
• Experience in procurement or purchasing operations, with the ability to manage process-driven work accurately and consistently.
• Ability to review spend data and create recurring reports that support business decision-making.
• Ability to define, calculate, and present key performance indicators such as purchase order cycle time, savings versus budget, compliance rate, and spend by category.
• Skill in supporting internal stakeholders with procurement process questions and explaining requirements clearly.
• Strength in organization, time management, and prioritization in a fast-paced environment with changing needs.
• Ability to work with minimal oversight and collaborate cross-functionally in a remote, asynchronous company while maintaining reliable follow-through.
• Education or equivalent experience in a relevant field, or transferable experience that demonstrates similar capability.

About the team

The Procurement team builds efficient, business-friendly procurement programs that help GitLab manage spend thoughtfully while enabling teams across the company. You'd report to the Manager of Procurement and work across regions in an all-remote environment to support process efficiency, spend visibility, strategic category support, and vendor management. The team is focused on balancing fast, practical support for the business with clear processes, strong data quality, and better visibility into contracts, reporting, and purchasing activity.

An overview of this role

As a Senior Business Process Analyst, you will help build the process architecture for GitLab’s People Operations team. This role reports to the hiring manager and is part of how we are bringing structure to a fast-growing function that supports onboarding, offboarding, internal movement, team member questions, and Workday-related operations. You will focus on documenting current state processes, designing future state workflows, and creating a practical roadmap that helps the team scale in a more efficient and sustainable way.

This is a strong fit if you want to shape how a core People function works across teams. You will map end-to-end processes across People Operations and partner teams, identify gaps and handoffs, and help define a clearer service delivery framework as GitLab grows. You’ll work across technical and non-technical groups and help turn complex workflows into designs that are easier to understand, improve, and maintain.

This is an all-remote role working across time zones with stakeholders in People Ops, People Technology, Finance, Legal, IT, and leadership. You’ll operate in GitLab’s handbook-first, async-by-default culture, where the process documentation, KBAs, and SOPs you create are core to how the function works. This role is central to People Operations’ shift toward a more structured, scalable, and data-informed operating model, and the process architecture you build will help create a durable foundation for the team’s future growth.

What You’ll Do  

• Map end-to-end People Operations processes across areas such as onboarding, offboarding, internal movement, team member support, and Workday-related operations.
• Document current state workflows, key points, dependencies, system steps, and manual tasks to create a complete view of how work happens today.
• Design future state processes that improve efficiency, scalability, and service delivery across People Operations.
• Partner with cross-functional teams, including Talent Acquisition, IT, payroll, legal, compliance, and People Operations leads, to understand upstream and downstream handoffs.
• Create process inventories, supporting documentation, and clear artifacts that teams can use to align on how services should work.
• Develop roadmaps that outline the changes, sequence, and partnerships needed to move from current state to future state.
• Support implementation planning by working with operations leads and other partners, while keeping your primary focus on process analysis and design.
• Enable team members with practical tools and approaches for documenting and analyzing simpler processes so the function can build this capability over time.

What You’ll Bring 

• Business process analysis and documentation for complex workflows that include both system-driven and manual steps across HR operations, process improvement, or similar operational environments.
• Process design and documentation with the ability to create current state and future state process designs, including RACI matrices, SLAs, decision trees, and cross-functional handoff documentation, and translate them into clear requirements for tools like ServiceNow and Workday.
• Cross-functional collaboration and communication to work effectively with technical and non-technical teams, ask probing questions, synthesize input, present recommendations in plain language, and align handoffs across partner functions.
• Analytical and data-driven problem solving to review ticket datasets, process steps, system configurations, or spreadsheets, identify patterns and gaps, and use insights to prioritize improvements and support business cases.
• Self-directed execution and prioritization with comfort defining a work plan, managing competing priorities, and building structure in environments with limited precedent.
• Familiarity with HR systems and service delivery tools such as HRIS platforms and case management systems, with the ability to support process design in environments that use tools like Workday and ServiceNow.
• Additional relevant experience in areas such as HR service delivery models, shared services, process improvement methods, knowledge base or self-service program development, SLA and service catalog design, automation and workflow tools, process maturity frameworks, global workforce support, or GitLab workflows.

About the team

The People Operations team supports GitLab team members through key lifecycle moments and day-to-day operational needs. We answer team member questions, manage onboarding and offboarding, support internal movement, and handle data and transaction work in systems such as Workday. This role sits within our broader operations function and will help us create a more consistent and scalable way of working across regions and partner groups. We collaborate asynchronously across the US, EMEA, and APAC, with a strong focus on improving service delivery, clarifying handoffs, and building sustainable processes as GitLab grows.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

An overview of this role

As a Senior FP&A Analyst on the Corporate FP&A team, you'll help keep GitLab predictable, well-capitalized, and aligned to its strategy by turning complex financial data into clear, actionable insights for leaders across the company. You'll own critical company-wide planning and forecasting processes, drive revenue and cash flow analysis, support quarterly and annual earnings materials, and maintain the operating and long-term financial models that inform decisions at the executive and Board level. Reporting to the Director of Corporate FP&A, you'll develop financial forecasts and capital structure decisions that accurately reflect business drivers and investor expectations in a fast-moving, all-remote environment, while helping shape how the team uses AI and automation to move faster with better visibility.

What You’ll Do  

• Lead revenue forecasting and planning work across core revenue components, including annual recurring revenue, churn, and expansion.
• Develop financial models, reporting, and analysis that support Corporate FP&A deliverables for finance leadership.
• Drive process improvements across close and planning workflows, with a focus on automation, AI-enabled analysis, and faster access to source data.
• Partner closely with finance teams such as accounting and compensation to support shared planning and reporting needs.
• Prepare clear commentary and insights for leadership reviews, including work that informs CFO, board, and audit committee discussions.
• Evaluate current workflows and identify opportunities to replace manual file management with more scalable, automated approaches.
• Use sound business judgment to connect revenue model outputs to broader financial and operational context.
• Communicate progress, risks, assumptions, and open questions clearly in a fast-moving environment with quick turnaround times.

What You’ll Bring 

• Experience in corporate financial planning and analysis with ownership of revenue forecasting, planning, or related financial modeling.
• Knowledge of SaaS revenue concepts, with working understanding of annual recurring revenue, churn, expansion, and how these drivers affect company performance.
• Ability to build and improve models while keeping accuracy, clarity, and business usefulness at the center.
• Experience using automation in finance workflows, along with curiosity about applying AI tools such as Claude, Gemini, or similar technologies to analysis and process improvement.
• Judgment to distinguish between basic task automation and more advanced, scalable approaches that improve how work gets done.
• Communication skills that support direct, transparent updates, thoughtful questions, and effective collaboration across finance partners.
• Comfort working in a high-stakes, fast-paced environment that requires resilience, adaptability, and strong follow-through.
• Openness to applying transferable experience from adjacent backgrounds if you bring strong financial acumen, an automation mindset, and the ability to learn quickly.

About the team

The Corporate FP&A team supports GitLab's finance leadership through planning, forecasting, and analysis that informs company-level decision-making. This team works closely with partners across finance, including accounting and compensation, and its output helps support leadership reviews for the CFO, board, and audit committee. The work is highly collaborative and runs in an asynchronous, globally distributed environment where clear communication and strong ownership matter. The team is currently focused on improving how finance work is done through better automation, stronger revenue modeling, and practical use of AI tools that can reduce manual effort and improve turnaround time.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

What your impact will be:

• Compensation Plan Administration: Lead the administration of complex, global sales compensation plans, including incentive compensation, bonus, and accelerator calculations for a diverse sales organization. 
• System Management (Salesforce SPIFF): Serve as a primary administrator and subject matter expert (SME) for the SPIFF compensation platform. Responsibilities include plan configuration, data integrity management, system testing, and troubleshooting.
• Inquiry & Dispute Resolution: Manage the investigation and resolution of complex incentive compensation inquiries and disputes, ensuring professional, timely, and accurate adjustments while maintaining clear communication with stakeholders
• Compliance & Governance: Ensure all compensation calculations and system configurations adhere to corporate policies and plan documents.
• Analysis & Reporting: Conduct analysis of sales performance and compensation data to identify trends, accurately forecast incentive compensation payouts, and prepare insights for review by executive sales and finance leadership.
• Process Optimization & Innovation: Proactively identify, design, and implement opportunities to streamline and automate sales compensation processes, significantly enhancing efficiency, scalability, and accuracy across the function.
• Cross-Functional Collaboration: Partner closely with Revenue Operations, Finance, Accounting, and HR to ensure data integrity, process alignment, and compliance across all compensation activities.
• Plan Documentation & Support: Develop and maintain clear, comprehensive documentation for the global sales team regarding plan details, policies, and system mechanics.

 What you will bring:

• 5+ years of direct experience in sales compensation administration, finance, or a related Sales Operations function.
• Bachelor’s degree in Business, Finance, Accounting, or a related field.
• Direct, hands-on experience with Salesforce SPIFF or expertise with other automated incentive compensation (ICM) platforms (e.g., Xactly, Varicent, CaptivateIQ).
• Advanced Excel skills (including complex formulas, pivot tables, and data modeling) for managing large datasets and conducting ad-hoc analysis.
• Proficiency with Salesforce (CRM) and NetSuite (ERP) systems.
• Demonstrated high attention to detail and exceptional organizational skills.
• Proven ability to manage multiple competing priorities and deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Brilliant communicator with the ability to clearly explain complex compensation mechanics and policies to a diverse, global sales organization.
• A demonstrated growth mindset with a proactive approach to identifying system and process gaps and driving continuous improvement.

 What will give you an edge:

• Experience working in a remote environment for a global organization.

ABOUT THIS ROLE:

We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable.

Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, PSAs offer a world class support experience for D2L Administrators with varying degrees of technical expertise across the Enterprise, Higher Education, and K-12 segments.

Successful candidates must have strong analytical skills and be creative problem solvers.  They will be able to make accurate risk assessments and demonstrate above-average attention to details and competencies.  They are excellent communicators and are comfortable discussing technical issues with clients whose technical expertise may vary.  

HOW YOU'LL MAKE AN IMPACT:

• Utilize electronic communication by chat, phone, email, or assignment through case tracking system to interact with users facing technical issues, effectively identifying and documenting the problems they are encountering
• Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documents
• Identify and correct improperly configured installations
• Replicate, diagnose, and resolve technical problems experienced by users, employing troubleshooting techniques to ensure prompt resolution
• Create, update, and resolve support cases within defined Service Level Objectives 
• Improve product/tool design and functionality through creation of Software Defect reports and Feature Enhancement reports 
• Create Support documentation, including FAQs and both internal and client-facing Knowledge-based Articles 
• Participate in collaborative troubleshooting sessions to identify root causes of complex issues 
• Participate in a shift rotation including weekdays, evenings, and weekends based on Eastern Time 
• Perform other duties as assigned by Manager 

WHAT YOU'LL BRING TO THE ROLE:

Desired Competencies:

• Ability to learn and adapt to new tools and products quickly  
• Strong ability to recognize patterns 
• Ability to work individually and in collaboration with colleagues 
• Ability to work well in a fast-paced environment 
• Demonstrable ability to multitask both independently and within a team 
• Ability to identifying trends and make suggestions for technical modifications to resolve existing and future problems
• Excellent research capabilities

Desired Skills: 

• Strong ability to write, interpret, and debug SQL queries on demand  
• Working knowledge of
  • Web services (SOAP and REST), XML, HTML, ASP, ASPX, C#, .NET, JAVA, JavaScript, and Microsoft tools and technologies 
  • Active Directory, Office 365 Suites, OAuth, LDAP, and SAML solutions. 
  • Web applications and how they work at a high level (web servers, database servers, client-to-server communication) 
  • Wireshark, Fiddler, and other browser based diagnostic and reporting tools  
• Communicate technical and complex information in verbal and written form 
• Strong customer service skills
• Keen attention to detail and organization skills 
• Excellent time management and prioritization skills 
• Strong analytical and decision-making skills 
• Excellent problem-solving and navigational skills

Desired Experience:

• Experience working with Microsoft SQL 
• Some experience providing customer service  
• Relevant work experience in a similar role
  • Experience working in a Helpdesk environment is considered an asset 
• LMS experience – user, administration, and/or support is considered an asset 
• Experience with Salesforce or any other ticketing system is an asset 

Education Recommendations:

• Bachelor's degree in Computer Science or equivalent technical experience 

This position is to fill an existing vacancy

High-Level Overview

As the Manager, Business Applications at Benevity, you will oversee the integration and efficiency of our business applications and systems. Your role is pivotal in ensuring that our technology solutions align with operational goals and strategies, driving productivity, streamlining processes, and facilitating data-driven decision-making. You will lead a team responsible for the analysis, implementation, and improvement of business systems, ensuring they support Benevity's mission to empower companies and their employees to make a positive impact.

You will also be responsible for managing cross-functional steering committees, developing system roadmaps, and overseeing backlog management. Additionally, this role will involve leveraging business intelligence to support strategic initiatives, developing and refining operational processes, and establishing key metrics and reporting frameworks to measure success and drive continuous improvement.

What you'll do:

• System Management & Maintenance: Oversee the implementation, configuration, and optimization of business systems to ensure alignment with organizational objectives, while leading the back-office systems team responsible for ongoing support.
• Project & Roadmap Management: Lead system-related projects (upgrades, migrations, new implementations), develop and maintain system roadmaps, and manage backlogs, ensuring initiatives align with business priorities and strategic goals.
• Process Improvement & Automation: Develop, refine, and manage operational processes to improve efficiency, recommend automation, and enhance workflows for better business outcomes.
• Business Intelligence & Data Management: Utilize BI tools to analyze data, generate insights, establish KPIs, ensure data integrity, and develop reporting frameworks to support strategic decision-making.
• Cross-Functional Collaboration & Governance: Lead cross-functional steering committees, ensuring business systems align with organizational priorities, collaborating with GTM, Finance, Client Success, Engineering, Technology Operations, and Data Governance.
• User Support & Training: Provide technical support, develop training programs, and drive system adoption to enhance proficiency across the organization.
• Compliance & Security: Ensure business systems comply with industry regulations and security policies, conducting audits, risk assessments, and proactive data protection initiatives.
• Team Leadership & Development: Oversee team performance, provide mentorship, and support professional growth while staying informed on industry trends and emerging technologies.
• Strategic Planning & Innovation: Drive strategic planning for system and integration enhancements, develop an integration strategy and roadmap, and maintain business system integrations through Workato to ensure seamless data flow.

What you'll bring:

• Bachelor's degree in Business, Computer Science, Information Systems, or a related field.
• Proven experience with system integration, project management, and process improvement.
• Strong understanding of business intelligence, data management, compliance, and security standards.
• Experience managing cross-functional committees and aligning business systems with organizational strategy.
• Excellent leadership, communication, and interpersonal skills.
• Ability to align technology solutions with business objectives and Benevity's mission.
  
  

  Operations - Ashley Tedham:

  "After 10+ years working in the non-profit space, I started looking for a meaningful challenge, one that continued to allow me to serve the broader community, while learning a different set of skills. I was introduced to a few people at Benevity and after several months of exploring different opportunities I was approached by Caleb Wall, who invited me to join the Global Team at Benevity. What a journey it has been! In just 2.5 years I grew from a Senior Analyst, to Acting Manager, to Manager to Director of the Global Team. The challenging opportunities that Benevity provided along with the mentorship and support of my colleagues and people leaders allowed me to grow into my dream job, helping me to expand my skill-set and level-up my impact! It hasn't been easy - but it's become the most fulfilling position I have ever had." 

  Ashley Tedham, Director, Global Operations & Foundation Partnerships

Harbor is seeking a Security Analyst to join our internal IT Operations team. This role is responsible for strengthening Harbor’s security posture through proactive vulnerability management, third-party risk management (TPRM), and client-facing security assurance activities. The ideal candidate brings hands-on experience with vulnerability scanning tools (particularly Qualys), strong analytical skills, and the ability to communicate security practices effectively across internal and external stakeholders.

This is a fully remote position located in Canada or the Philippines and must align with United States working business hours (EST).

Key Responsibilities:

Vulnerability Management (Qualys-Focused)

• Administer and operate Qualys for continuous vulnerability scanning across infrastructure, endpoints, and cloud environments
• Analyze scan results, prioritize vulnerabilities based on risk, and coordinate remediation efforts with infrastructure and engineering teams
• Track remediation progress and produce reporting dashboards and metrics for leadership
• Continuously improve vulnerability management processes, including SLAs, exception handling, and risk acceptance workflows

Third-Party Risk Management (TPRM)

• Support and manage the third-party risk lifecycle, including vendor onboarding, assessments, and periodic reviews
• Evaluate vendor security posture using standardized frameworks (e.g., SIG, CAIQ, or equivalent)
• Maintain vendor risk inventory and ensure alignment with internal security policies

Client Security Questionnaires & Assurance

• Own and respond to client security questionnaires, RFPs, and due diligence requests
• Collaborate with internal stakeholders to ensure accurate, consistent, and timely responses
• Maintain a centralized knowledge base of standard responses to improve efficiency and consistency
• Support audits and client security reviews as needed

Security Posture & Governance

• Review, update, and maintain security policies, standards, and procedures
• Identify gaps in current security controls and recommend improvements aligned with industry frameworks (e.g., SOC2, ISO 27001)
• Partner with IT and engineering teams to enhance overall security posture and maturity
• Stay current on emerging threats, vulnerabilities, and best practices

Incident Support & General Security Operations

• Assist in the investigation and response to security incidents and vulnerabilities
• Support internal security initiatives, including awareness, compliance, and risk reduction efforts
• Contribute to continuous improvement of security tooling and processes

Required Qualifications:

• 4+ years of experience in information security, cybersecurity, or a related field
• Hands-on experience with vulnerability management tools (preferably Qualys)
• Experience responding to client security questionnaires or audit requests
• Foundational understanding of network security concepts (firewalls, SIEM, IDS/IPS, endpoint protection)
• Familiarity with risk management principles, including third-party/vendor risk
• Familiarity with M365 Security Tools, Exchange Online Protection, Purview, a plus.

Preferred Qualifications

• Experience with TPRM programs or vendor risk platforms
• Knowledge of security frameworks (ISO 27001, SOC 2)
• Experience with remediation tracking and security metrics/reporting
• Familiarity with penetration testing concepts and vulnerability exploitation techniques

Education & Certifications

• Bachelor’s degree in Computer Science, Information Security, or related field (or equivalent experience)

Harbor is seeking an Analyst to join our dynamic Application Management services team in our Legal Technology & Operations practice. Our team is at the forefront of delivery of a quality service for our clients who have managed services agreements. We have extensive experience in legal processes and technology across several platforms. This role focuses mainly on Intapp solutions but also includes others where integration is essential, e.g. practice management systems, document management systems and external data providers. We serve both as advisors and as experienced, hands-on resources, collaborating with our clients to contain risk and cost through operational improvement, efficient data management, and technology usage. 

As an Analyst, you will be expected to collaborate with senior and junior-level internal resources, as well as clients, to ensure correct prioritization and timely delivery of both a “business as usual” type model for our clients as well as some “continual improvement” tasks. This is a hybrid position, working from our Moncton, New Brunswick office in Canada. 

Job Duties and Responsibilities

The role is split into two main areas of responsibility:

• Monitoring and resolving issues within client production environments. This is termed “business as usual”.
• Improving configuration and processes for clients, based on changing needs. This is termed as “continual
  improvement”.

Business as usual includes the following responsibilities:

• Carry out regular proactive monitoring on client systems.
• Assist clients and other team members with production issues in a timely fashion, these could be data or process 
  related.
• Provide regular and concise client updates when resolving issues.
• Collaborate with technology providers and clients to resolve defects.
• Support integrations with third party applications.
• Reconcile data across various systems.
• Configure Intapp product software.
• Gain knowledge to become proficient in both the supported applications and business processes.

Continuous improvement includes the following responsibilities:

• Collaborate with other team members to execute planned changes to client implementation components.
• Execute test plans to validate outcomes from continuous improvement items.
• Document small changes to include communication back to the client.
• Actively participate in deployment of changes.

Experience, Education and Qualifications:

General skills:

• Degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, 
  Accounting or Data & Analytics.
• Understanding of the implementation process including requirement analysis, design, configuration/development, 
  migration, testing, and change management.
• Strong observational, analytical and numerical reasoning skills
• Effective communication and storytelling skills (written and spoken).
• Excels in a cooperative team environment.
• Positive, enthusiastic attitude and entrepreneurial spirit with an eagerness to quickly learn and develop new skills.
• Competent in the following areas: problem solving, customer-focus, communication, collaboration and 
  punctuality.

Technical skills:

• Advanced computer skills (primarily Excel, Word, PowerPoint, and Visio); familiarity with use of Outlook, Teams, 
  and SharePoint as collaboration tools.
• Proficiency in the following technical areas: XML, JQUERY/JSON, REST APIs is an advantage.
• Proficiency in SQL is an advantage

Vous voulez travailler dans le domaine de la technologie dans une banque d'investissement?

Formation approfondie pour les diplômés, un soutien continu, des opportunités auprès d'employeurs internationaux de premier plan: le programme pour diplômés de l'Alumni vous offre tout ce dont vous avez besoin. (Et ne vous inquiétez pas, il n'y a pas d'obligation de formation, pas de frais de sortie, pas de pièges cachés).

Chez mthree, nous mettons en relation d'excellents diplômés avec de brillantes entreprises internationales. Nous comptons parmi nos clients des banques d'investissement de premier plan et d'autres organisations dans un large éventail de secteurs, de l'assurance aux soins de santé en passant par les voyages.

Ce que vous ferez:

Le support de production joue un rôle essentiel dans la technologie d'entreprise, des moteurs de trading algorithmique aux rapports réglementaires.

C'est un peu comme les soins de santé pour la technologie. En tant qu'analyste du support de production chez mthree, vous aurez pour mission commune de veiller sur les systèmes et processus techniques sur lesquels les autres équipes comptent.

Comment ça marche:

1. Inscrivez-vous en ligne : Remplissez le formulaire en haut de cette page en incluant votre CV.
2. Complétez le processus d’évaluation: Cela impliquera un appel d’introduction avec un membre de notre équipe de talents, un test de résolution de problèmes en ligne et une entrevue finale.
3. Inscrivez-vous au cours de formation en ligne à temps plein, d’une durée de 4 à 8 semaines : Développez vos compétences pratiques avec l’aide de votre instructeur. Attendez-vous à un mélange d’apprentissage de type cours magistral, de travail de groupe collaboratif, de réalisations de projets et de missions individuelles en développement logiciel.
4. Recevez le soutien dont vous avez besoin: Qu’il s’agisse de webinaires sur des domaines techniques clés avec notre équipe de talents, ou de sessions sans rendez-vous avec nos gestionnaires d’expérience de l’académie, vous serez supportées tout au long de votre processus.
5. Accédez à des carrières avec des employeurs de premier plan: Avant, durant ou après la formation, l’objectif est de vous placer avec l’un de nos clients via notre programme d’études supérieures. Il n’y a pas de clauses de « verrouillage » ou de contrats injustes. Vous n’aurez jamais à payer quoi que ce soit.

Ce que vous apprendrez à l'Académie mthree:

• Comment discuter de l'activité de soutien à la production à un niveau élevé, y compris ITIL (bibliothèque d'infrastructure des technologies de l'information), la surveillance, DevOps, SRE (ingénierie de fiabilité des sites) et la reprise après sinistre.
• Comment discuter des sujets financiers courants, y compris les marchés financiers, le commerce des actions, les produits dérivés, les devises, la trésorerie, la réglementation et le risque.
• Comment écrire un programme informatique de base en Python, y compris l'entrée utilisateur, les structures de données communes et le flux de contrôle.
• Comment utiliser MySQL pour effectuer des opérations CRUD (création, lecture, mise à jour et suppression) sur une base de données relationnelle stockée dans un serveur MySQL.

Ce dont vous avez besoin:

• Baccalauréat en Informatique ou TI (ou génie, mathématiques et champs similaires)
• GPA 2.75 ou supérieur
• Autorisé à travailler au Canada
• Compétences en dépannage et résolutions de bugs
• Compréhension du développement piloté par tests
• La maîtrise du français pourrait être requise pour des rôles dans la province de Québec

Nous sommes très fiers de célébrer la diversité de chaque individu qui contribue à faire que mthree soit la société qu'elle est aujourd'hui et qu'elle sera à l'avenir. Nous apprécions la diversité tant au niveau de mthree que de nos entreprises partenaires, et nous sommes fiers de fournir un environnement où tous nos collègues peuvent prospérer. Cela signifie qu'il faut promouvoir une forte culture de l'égalité mais, surtout, de l'inclusion. Nous ne voulons jamais que les gens changent - mais seulement qu'ils s'ajoutent à l'incroyable mélange de personnes qui travaillent pour mthree.

English Version:

Want to work in technology at an investment bank?

Graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches).

Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel.

mthree has an exclusive partnership with Columbia Univ. School of Engineering. All mthree Alumni are eligible to receive two Executive Education certificates from Columbia Engineering as part of their Academy and industry placement experience at no cost. Further, all participating Alumni will have access to the Columbia Engineering network and ongoing training.

What you'll do:

Production support plays a vital role in enterprise technology, from algorithmic trading engines to regulatory reporting.

Think of it as healthcare for technology. As a production support analyst with mthree, you’ll be on a shared mission to look after the technical systems and processes other teams rely on.

How the Alumni program works:

1. Apply via this job advert.
2. Complete our assessment process.
3. Get trained at mthree Academy in an online class for 4-8 weeks with other graduates.
4. Join a mthree client for 12-24 months while receiving support and salary increases every 9 months.
5. The vast majority then convert to permanent employees with the client at the end of the program.

What you’ll learn at the mthree Academy:

• How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery.
• How to discuss common financial topics, including financial markets, equity trading, derivatives, currency, treasury, regulation, and risk.
• How to write a basic computer program in Python, including user input, common data structures, and flow of control.
• How to use MySQL to perform CRUD (create, read, update and delete) operations on a relational database stored in a MySQL Server.

What you'll need:

• Bachelor's degree in computer science or a related STEM subject (science, technology, engineering, math).
• A GPA of 2.75 or higher. We look for potential, not prestige, but it’s important that you enjoy pushing yourself to pick up new ideas.
• Ability to troubleshoot, taking an analytical approach to solve problems.
• The right to work in Canada without needing visa sponsorship.
• French proficiency required for roles in Quebec province.

 *Note, due to the global teams and organizations that mthree works with, both French & English may be a requirement of the position. 

What you’ll get:

• In-depth, interactive training in small classes with graduates like you. Our training is created and delivered by industry experts who know your field inside out.
• A generous graduate salary.
• An annual increase to reflect your progress.
• A flexible benefits package 
• Ongoing training and support.
• Valuable industry experience. Ultimately, a foot in the door to build your career in an in-demand niche.

How to apply:

1. Apply via the form below and tell us a bit about you.
2. Complete the online assessment (we’ll send you a link by email).
3. Complete the interviews with our friendly talent team over phone and video.
4. Lastly, you’ll interview with one or more of our clients.

So you don’t miss out on your dream job, we encourage you to be open to relocating.

We take great pride in celebrating the diversity of each and every individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion. We never want people to change - only add to the amazing mix of people that work for mthree.

Who We Are

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.

We’ve Got You Covered

Compensation Philosophy: Our strategy is simple—we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair. This commitment helps us attract and retain talented individuals who share our purpose.

Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.

Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.

Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.

Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office. When you're at our corporate head office, enjoy a relaxed and collaborative environment featuring breakout rooms for brainstorming and unwinding, plus a variety of snacks to keep you energized throughout the day.

Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions.

The Job: Senior Analyst, Credit Strategy

We’re looking for a Senior Analyst, Credit Strategy to develop and optimize data-driven credit risk strategies across the customer lifecycle. This role plays a key part in balancing growth and risk by delivering insights, building models, and supporting strategy execution that drives profitable and responsible lending decisions.

What You’ll Do

Credit Strategy Development & Optimization

• Design and refine credit strategies across acquisition, underwriting, line management, and collections
• Develop financial models and scenario analyses to support planning and new opportunities
• Support execution of strategies across the credit lifecycle

Portfolio Analytics & Performance Monitoring

• Analyze portfolio performance, customer behavior, and risk metrics to identify trends and opportunities
• Monitor production data and resolve issues to ensure data accuracy and platform stability

Policy & Risk Frameworks

• Support development and evaluation of credit policies and risk appetite frameworks
• Contribute to initiatives that balance profitability with risk exposure
• Execute structured testing plans to validate strategy effectiveness

Reporting & Insights

• Build dashboards and reports to track KPIs, credit outcomes, and strategy performance
• Provide clear insights to stakeholders to support decision-making

Experimentation & Continuous Improvement

• Design and execute A/B tests and champion/challenger experiments
• Evaluate results and recommend improvements to drive better credit outcomes

What You’ll Bring to the Table

• Experience in credit risk, financial services, or analytics-focused roles
• Strong analytical mindset with experience in data-driven decision-making
• Ability to translate complex data into clear business insights
• Experience working with large datasets and performing advanced analysis
• Strong communication and stakeholder management skills
• Ability to work independently while collaborating across teams
• Curiosity, attention to detail, and a problem-solving mindset

Education + Experience

• Bachelor’s degree in Finance, Economics, Business, or a related field
• 3+ years of experience in credit risk management or financial services
• Experience with retail lending, cards, or consumer finance products is an asset
• Proficiency in tools such as SQL, Python, R, or SAS is preferred

Ready to lead

If you’re interested in shaping credit strategy, improving risk outcomes, and driving data-led decision-making, this is an opportunity to make a meaningful impact.

Committed to Equal Opportunity:

MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs.

Please note: The salary range for this position is between CAD $90,000 to CAD $97,000.

Job Description

So, what will your new role look like?

ShareGate is entering its next chapter—evolving from a single-product success story into a multi-product platform built for the modern IT team.

Our next stage of growth will not come from volume alone. It will come from precision in how we operate our go-to-market engine.

As Senior Revenue Operations Analyst– New Business, you will help design, optimize, and scale the acquisition engine behind our growth. Your focus will be to ensure pipeline quality, conversion efficiency, and forecast predictability evolve alongside our ambitions.

Reporting to the Director of Revenue Operations, you will work closely with Sales and Marketing leaders to transform our new business motion into a measurable and scalable system powered by data, automation, and increasingly AI.

Your mission is to remove operational friction, strengthen pipeline visibility, and turn our CRM into a proactive growth engine rather than a reporting tool.

Responsibilities:

• Build and maintain full-funnel visibility from Lead → MQL → SQL → Closed Won while identifying conversion bottlenecks and improving pipeline velocity;
• Implement lead scoring, prioritization, and lifecycle automation in HubSpot using data and AI-driven models;
• Develop predictive indicators for deal risk, win probability, and pipeline health to strengthen forecast accuracy;
• Reduce manual reporting by building automated dashboards and decision-ready insights;
• Support scalable growth through territory planning, CRM governance, and data integrity;
• Partner with Sales, Marketing, Channel, and CX teams to improve pipeline quality and operational handoffs.

A typical week?   

• Update monthly and quarterly forecast models;
• Analyze stage-to-stage conversion metrics and identify performance leaks;
• Redesign lifecycle automation to improve response time;
• Configure and test AI-driven scoring models;
• Present funnel insights during weekly forecast calls;
• Audit CRM data quality and enforce process discipline;
• Collaborate with Sales leaders on pipeline health strategy.

What does your future team look like?   

You will join a Revenue Operations team structured around revenue motions, allowing each role to specialize while operating as a unified growth engine:

• Marketing RevOps → Demand generation and acquisition performance
• Channel RevOps → Partner pipeline performance
• CX RevOps → Retention and expansion performance
• Revenue Systems Ops → Infrastructure and integrations
• CRM Coordination → CRM governance and operational support

Your focus will be new business performance and predictability, supporting a multi-product go-to-market strategy.

What are the next challenges awaiting your team?   

Our next phase of growth requires building a more intelligent acquisition engine capable of scaling efficiently.

Key challenges ahead include:

• Improving pipeline quality in a competitive IT market;
• Reducing sales cycle length without sacrificing deal value;
• Moving from reactive reporting to proactive performance insights;
• Embedding AI into lead scoring, forecasting, and prioritization;
• Increasing conversion efficiency across segments;
• Scaling a multi-product acquisition motion.

Our ambition is clear: operate Revenue Operations like a GTM engineering team—not a reporting function.

Qualifications

• 3-5 years in Revenue Operations, Sales Operations, or Marketing Operations in B2B SaaS;
• Strong hands-on experience with HubSpot (workflows, automation, properties, reporting);
• Experience analyzing funnel metrics and building forecasting models;
• Solid understanding of SaaS metrics such as ARR, ACV, conversion rates, and pipeline coverage;
• Comfortable working with data models, segmentation logic, and performance analysis;
• Interest in automation and AI applications in revenue operations;
• Strong collaboration skills with Sales and Marketing stakeholders;
• Detail-oriented mindset with strong process discipline.

Salary range: $100–120k CAD.
This range reflects our Canada-wide compensation scale. Final offers may be adjusted based on the candidate’s region to align with local market conditions.

Job Description

So, what will your new role look like?

ShareGate is entering its next chapter—evolving from a single-product success story into a multi-product platform built for the modern IT team.

Our next stage of growth will not come from volume alone. It will come from precision in how we operate our go-to-market engine.

As Senior Revenue Operations Analyst– New Business, you will help design, optimize, and scale the acquisition engine behind our growth. Your focus will be to ensure pipeline quality, conversion efficiency, and forecast predictability evolve alongside our ambitions.

Reporting to the Director of Revenue Operations, you will work closely with Sales and Marketing leaders to transform our new business motion into a measurable and scalable system powered by data, automation, and increasingly AI.

Your mission is to remove operational friction, strengthen pipeline visibility, and turn our CRM into a proactive growth engine rather than a reporting tool.

Responsibilities:

• Build and maintain full-funnel visibility from Lead → MQL → SQL → Closed Won while identifying conversion bottlenecks and improving pipeline velocity;
• Implement lead scoring, prioritization, and lifecycle automation in HubSpot using data and AI-driven models;
• Develop predictive indicators for deal risk, win probability, and pipeline health to strengthen forecast accuracy;
• Reduce manual reporting by building automated dashboards and decision-ready insights;
• Support scalable growth through territory planning, CRM governance, and data integrity;
• Partner with Sales, Marketing, Channel, and CX teams to improve pipeline quality and operational handoffs.

A typical week?   

• Update monthly and quarterly forecast models;
• Analyze stage-to-stage conversion metrics and identify performance leaks;
• Redesign lifecycle automation to improve response time;
• Configure and test AI-driven scoring models;
• Present funnel insights during weekly forecast calls;
• Audit CRM data quality and enforce process discipline;
• Collaborate with Sales leaders on pipeline health strategy.

What does your future team look like?   

You will join a Revenue Operations team structured around revenue motions, allowing each role to specialize while operating as a unified growth engine:

• Marketing RevOps → Demand generation and acquisition performance
• Channel RevOps → Partner pipeline performance
• CX RevOps → Retention and expansion performance
• Revenue Systems Ops → Infrastructure and integrations
• CRM Coordination → CRM governance and operational support

Your focus will be new business performance and predictability, supporting a multi-product go-to-market strategy.

What are the next challenges awaiting your team?   

Our next phase of growth requires building a more intelligent acquisition engine capable of scaling efficiently.

Key challenges ahead include:

• Improving pipeline quality in a competitive IT market;
• Reducing sales cycle length without sacrificing deal value;
• Moving from reactive reporting to proactive performance insights;
• Embedding AI into lead scoring, forecasting, and prioritization;
• Increasing conversion efficiency across segments;
• Scaling a multi-product acquisition motion.

Our ambition is clear: operate Revenue Operations like a GTM engineering team—not a reporting function.

Qualifications

• 3-5 years in Revenue Operations, Sales Operations, or Marketing Operations in B2B SaaS;
• Strong hands-on experience with HubSpot (workflows, automation, properties, reporting);
• Experience analyzing funnel metrics and building forecasting models;
• Solid understanding of SaaS metrics such as ARR, ACV, conversion rates, and pipeline coverage;
• Comfortable working with data models, segmentation logic, and performance analysis;
• Interest in automation and AI applications in revenue operations;
• Strong collaboration skills with Sales and Marketing stakeholders;
• Detail-oriented mindset with strong process discipline.

Salary range: $100–120k CAD.
This range reflects our Canada-wide compensation scale. Final offers may be adjusted based on the candidate’s region to align with local market conditions.

Associate, Research & Delivery 

Role Summary:

Associates will learn to utilize a wide range of research tools, including Exiger’s industry-leading AI-software, DDIQ, to gather risk and compliance intelligence on individual and company research subjects. Associates will then analyze the data and develop a narrative report, receiving feedback and ongoing training from colleagues with subject matter expertise.

This is a full-time, fully remotely-assigned opportunity.

Please submit your resume to be considered for our Associate, Research & Delivery role!

What You'll Do:

• Create and determine contents of reports using a combination of web-based compliance tools, open-source resources, client-provided information, and Exiger’s case management system.
• Write clear, concise, and thoroughly researched reports for clients using a variety of public records, databases, and other web-based sources and tools.
• Utilize judgement and best practices to complete research, writing, and editing of cases of different products, scopes, jurisdictions, and complexity.
• Determine and escalate identified risk factors to case manager.
• Successfully manage case lifecycle, personal workload, and pipeline.
• Communicate effectively with others both verbally and in writing.
• Collaborate and work within a multi-national team to achieve desired outcomes.

What You Need:

• Strong analytical and research skills. 
• Solid communication (written and verbal) and organizational skills.
• Ability to deliver high quality work in a fast-paced, high volume environment with strict deadlines.
• Team player with high level of initiative and a proactive approach to work.
• Ability to work effectively in a team as well as independently; takes ownership of tasks and follows up to ensure that they are successfully brought to completion.
• Ability to utilize technology to solve problems.

Professional Experience Required

• 1-2 years of professional experience.
• Proficient written and verbal English/Portuguese language skills.
• Strong commitment to continuous improvement and learning, with an openness to receiving feedback and training.
• Keen interest in the compliance, risk management, and financial services sectors as well as regulations, supply chain, and current events. 

Why You’ll Love Working at Exiger:

• Discretionary Time Off for all employees, with no maximum limits on time off
• Industry leading health, vision, and dental benefits
• Competitive compensation package
• 16 weeks of fully paid parental leave
• Flexible, hybrid approach to working from home and in the office where applicable
• Focus on wellness and employee health through stipends and dedicated wellness programming
• Purposeful career development programs with reimbursement provided for educational certifications

#LI-Hybrid

This posting is for a newly created role; artificial intelligence tools may be used to support candidate screening and evaluation; the expected base salary range for this position is 45,000 – 60,000 CAD annually, depending on qualifications.